Fort Scott Presbyterian Village
OCTOBER 2019
Fort Scott Presbyterian Village receives 2019 Customer Experience Award from Pinnacle Quality Insight
Bravo of the Month: Kim Fletcher Congratulations to Kim Fletcher, a CNA at Fort Scott Presbyterian Village and August’s Bravo of the Month. Kim started working as a CNA when she was 18 years old at Guest Home Estates, then called Arkhaven.
Fort Scott Presbyterian Village is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.
In 2002, she became pregnant with her first daughter and needed to switch shifts. With no open positions at her current job, she decided to apply at Presbyterian Village. She started working night shifts, and her daughter was born later that year. Kim now has two beautiful daughters. She has worked a total of 24 years as a CNA and has enjoyed all of the different people she has gotten to know. “I have learned many different things from the people I have cared for,” Kim said. “Also, I have learned a lot from fellow employees. Working at the Village has been great because you get to know the tenants here and they all have a story to tell and reliving their experiences through their eyes makes for a great story.” On top of being a full-time associate at Presbyterian Village, a wife and a mother, Kim has started a new role in her life as a caregiver to her family. “This is such an honor for me,” she said. Two Bible verses that are special to Kim are: Psalm 91:11 “God will put his angels in charge of you to protect you wherever you go.” Psalms 46:1 “God is my refuge and strength a very present help in trouble.” u
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Fort Scott Presbyterian Village received the award for assisted living. Over the course of 2018, a sampling of Presbyterian Village’s residents and their families participated in monthly telephone interviews that include openended questions, as well the opportunity to rate Presbyterian Village in specific categories. “The Customer Experience Pinnacle – continued on page 4
Fort Scott Presbyterian Village | A PMMA COMMUNITY
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Just Ask Event focuses on Medicare education Joy Miller, family and consumer sciences extension agent with KState Research and Extension Southwind District, will be educating the audience on “What’s New with Medicare” during a Just Ask Event on October 15 from 2 to 4 p.m. in the community room. Joy has been employed with K-State for 11 years. In 2012, she became a certified Senior Health Insurance Counselor for Kansans (SHICK) volunteer to help beneficiaries and caregivers understand Medicare benefits and options. During Medicare Part D (prescriptions) Open Enrollment she assists with plan comparisons and enrollment.
Joy Miller, with K-State Research and Extension District, will be sharing about Medicare changes.
Joy will be accepting personal appointments for those who live at the Presbyterian Village on October 18 to answer any additional questions residents might have. RSVP by October 11 to Becky Kellum at 620-223-5550 or rkellum@pmma.org. u
JOIN the
If you know of friends who are interested in the independent living or assisted living lifestyle you enjoy here, providing their names could lead to rewards—for both of you.
WELCOME
PROJECT Life is better when you’re surrounded by friends.
Pick up a referral form in the marketing of昀ce. *Certain restrictions apply. For complete details, contact the Marketing Of昀ce.
FORT SCOTT Presbyterian Village
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FORT SCOTT Presbyterian Village
A PMMA COMMUNITY
620-223-5550 u Fax: 620-223-7800 2401 S. Horton Fort Scott, KS 66701 FortScottPresbyterianVillage.org
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COMMUNITY MATTERS | October 2019
Community Matters is published monthly for residents and friends of Fort Scott Presbyterian Village by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organizaton.
To submit or suggest articles: rkellum@PMMA.org Ginger Nance, executive director Becky Kellum, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
Meet new employee Rosemary Brennan Rosemary Brennan began working in the dining services department at Presbyterian Village in April. She was born and raised in Fort Scott but moved to Texas for many years. Her roots in Fort Scott brought her back home. She has four grown children and 12 grandchildren. Her grandchildren are very much a part of her life, and she talks about them all the time, as they are her pride and joy. Rosemary enjoys her family, gardening, cooking and helping others. Rosemary has been a great addition to the dining services team. She comes with 25 years of experience as a cook and has worked in multiple environments. She worked for Mayberry Restaurant in Texas for several years, and also worked for Fort Scott Manor until it closed. Her favorite recipe is homemade chicken noodle soup, and she loves to make all kinds of soups and gravy. u
Rosemary Brennan
MAKE THE MOVE Take advantage of Presbyteritan Manor’s maintenance-free lifestyle – and find more time for what you enjoy. Contanct Becky Kellum at 620-223-5550 or rkellum@pmma.org to find out how you can become part of Presbyterian Manor.
Fort Scott Presbyterian Village | A PMMA COMMUNITY
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FORT SCOTT Presbyterian Village A PMMA COMMUNITY
2401 S. Horton Fort Scott, KS 66701
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OUR MISSION: To provide quality senior services guided by Christian values.
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Lunch planned for tenants home church pastors Roman 10:14 “How then shall they call on him in whom they have not believed? And how shall they believe in him of whom they have not heard? And how shall they hear without a preacher?” Fort Scott Presbyterian Village will host a lunch Oct. 24 from 11:30 a.m. to 1 p.m. as a thank you to the pastors who serve tenants here. The community would also like to take the opportunity to say thank you to all of the pastors who serve the Fort Scott community. RSVP by October 21 to Ginger Nance at 620-223-5550 or gnance@pmma.org. u
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COMMUNITY MATTERS | October 2019
Pinnacle – continued from page 1 Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Ginger Nance, executive director. “Our staff members take our Christian mission to heart, and this award reflects our residents’ satisfaction with our efforts to live out our mission.” Fort Scott Presbyterian Village achieved best in class ratings, qualifying for the award in the categories of communication, dining service, move-in process, overall customer experience and response to problems. Through Pinnacle Quality Insight’s monthly phone surveys, Fort Scott Presbyterian Village has gathered realtime survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 25-year emphasis on ensuring the individual needs of every resident are met. u