Rolla Presbyterian Manor
OCTOBER 2019
Rolla Presbyterian Manor: On a new PATH®
Rolla Presbyterian Manor receives 2019 customer experience award from Pinnacle Quality Insight
Presbyterian Manors of Mid-America (PMMA) as a system has been providing senior care and services for more than 70 years across Kansas and Missouri (and coming soon to Colorado). As a part of the service to seniors, PMMA has always offered care after hospitalizations through skilled nursing and physical, occupational and speech therapies with the objective of supporting a return to prior levels of independence and overall health.
Rolla Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™.
In 2012, PMMA launched a program called PATH® or “PostAcute-to-Home” to strengthen service to older adults. This program serves patients Donna Seeley took the PATH to … who have been discharged from a hospital, but still require therapy and special skilled care in order to make the transition from hospital to home. By incorporating the PMMA team of medical professionals to develop individualized programs, PATH helps patients regain functionality and promotes a safe return to their home. PATH - continued on page 4
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Rolla Presbyterian Manor received the award for assisted living and skilled nursing. Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories. “The Customer Experience Award AWARD - continued on page 2
Rolla Presbyterian Manor | A PMMA COMMUNITY
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Pastor Appreciation is October 13, 2019 Now we ask you, brothers and sisters, to acknowledge those who work hard among you, who care for you in the Lord and who admonish you. 13 Hold them in the highest regard in love because of their work. Live in peace with each other. —I Thessalonians 5:12-13, NIV Every organization has to have a leader to function properly. Years ago, a committee on which I served traveled to a church filled with good people with no pastor. The church vacuum cleaner had failed, and no one had the authority to make a decision to buy a new one. We went to help them decide how to spend less than one hundred dollars. This experience highlighted for me how important a pastor is to a church even in small unspiritual
AWARD - continued from page 1
affirms our staff ’s dedication to our mission – to provide quality senior services guided by Christian values,” said Ann Caudill, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.” Rolla Presbyterian Manor qualified
matters. God leads the early church to select pastors and other levels of leadership to guide the church forward.
Each year in October, we pause to recognize those who God has called to leadership and ministry in the church. In 2019, Pastor Appreciation Day falls on Sunday, October 13. A few years ago, I composed the following poem in honor of our pastors and others who serve God by leading. (This is sung to the tune of “America the Beautiful.”) O Pastor, you, God will call To dry and hungry souls. Proclaim the living word to all To join the gospel rolls. Be faithful still, be faithful still, in God stand straight and tall.
for the award in assisted living and skilled nursing. The community achieved best in class ratings, qualifying for the award in the categories of communication, nursing care and overall satisfaction for skilled nursing surveys and personal care for assisted living surveys.
God bless his work with grace and faith; And never let him fall. O servant, the sinner cries Salvation to receive; Deep conviction does fill their sighs; Hearts longing to believe; Eternity, eternity, come to repentant hearts; Bring mansions fair and streets of gold; And guard from Satan’s darts. O pilgrim, on highways fair; Keep faithful in the fight; Show all the path that leads to where There’s blessings in the night. Finish the course, finish the course, we follow after you; To glory wearing robes of white And heaven’s gates go through. ◆
Through Pinnacle Quality Insight’s monthly phone surveys, Rolla Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 45-year emphasis on ensuring the individual needs of every resident are met. ◆
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ROLLA Presbyterian Manor
573-364-7336 ◆ Fax: 573-364-7495 1200 Homelife Plaza Rolla, MO 65401-2595 RollaPresbyterianManor.org
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COMMUNITY MATTERS | October 2019
Community Matters
is published monthly for residents and friends of Rolla Presbyterian Manor by Presbyterian Manors of Mid-America, Inc., a not-for-profit 501(c)(3) organizaton.
To submit or suggest articles: lfreeland@PMMA.org Ann Caudill, executive director Joelle Freeland, marketing director
OUR MISSION: To provide quality senior services guided by Christian values.
Employees in the spotlight We’re incredibly grateful to have a team of caring, talented and dedicated employees at Rolla Presbyterian Manor. Here are just a few individuals who make our lives better by being a part of our community.
How I spend my free time: “I love going to church, golfing, bowling, shooting pool, going to wineries/ breweries, traveling, going to the lake with friends, spending time with my family and spending time with my daughter.”
About my family: “I’m single. My sister and nephew live with me.”
About my family: “I have one daughter, Kylie, who is in the 5th grade. She is very active in competitive soccer, and we travel to Kansas City frequently for all her games and tournaments. She keeps me very busy—as she is two kids in one. I have one older brother who lives in Kansas City. The rest of my family lives in Northwest Missouri (about four hours away from Columbia). I also have two identical twin nieces who live in Kansas City.”
William Robinson
Jennifer Feltner
Cook; on staff since June 2019
Human resource manager; staff member for Fulton and Rolla Presbyterian Manors since July 2019 What I enjoy about working at Rolla Presbyterian Manor: “One of the things that I quickly noticed was how supportive everyone was. Everyone has similar goals in mind. Teamwork is a major focus, and it really comes through. I think PMMA is a great fit for me because I have a huge background in the health care industry. I attended nursing school to be a RN, I was a nurse tech for almost three years, I have worked in health care staffing agencies—so I believe this is definitely a natural fit for me. My daughter and I live in Columbia, Mo.”
How I spend my free time: “I like reading and watching movies, spending time with family.”
What I enjoy about working at Rolla Presbyterian Manor: “I enjoy cooking the food and putting up the truck (it helps my strength stay up, ha ha).
Brenda Hammon Housekeeper; on staff at Rolla Presbyterian Manor for almost 21 years What I enjoy about working at Rolla Presbyterian Manor: “I just enjoy helping people. I like the people I work with. I did laundry in the evenings here for 20 years and went to housekeeping about eight months ago.”
I’ve enjoyed my time at Presbyterian Manor so far and there are some really caring people who work on the team.” How I spend my free time: “I enjoy playing video games with friends, watching movies, working out and attempting to train my dog.” About my family: “My spouse’s name is Esther and my puppy’s name is Roxie, and my other dog —who doesn’t live with me yet—is named Bear.” ◆
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ROLLA Presbyterian Manor
1200 Homelife Plaza Rolla, MO 65401-2595 RETURN SERVICE REQUESTED
Our Mission: to provide quality senior services guided by Christian values Like us on Facebook to stay updated on news and events.
PATH - continued from page 1
PATH sets the standard with team members who are committed to making the admissions process more efficient and features prompt admissions decisions, extended admission hours, continual communication with physicians and families, proactive planning and post-discharge follow-up, and a comfortable home-like setting. Recently, PMMA introduced an enhancement to the PATH program called “I Took the PATH to…” supporting our commitment to patient goals. Through a partnership with Aegis Therapies, patients set unique goals upon admission to PATH. These goals are discussed
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throughout the PATH stay as a way to motivate and honor progress. Examples of unique goals that have been set include: · Playing on the floor with grandkids again · Getting back to my garden · Visiting my sister in Texas · Getting strong enough to go home and take care of myself and my husband Upon discharge, goals are celebrated with a photo, the recovery team and then shared with others taking advantage of PATH services. “The ‘I Took the PATH to …’ programming sets PMMA
COMMUNITY MATTERS | October 2019
communities apart from other providers by demonstrating our commitment to whole-person wellness. The physical aspects of recovery from an illness or injury are typically the focus, but our talented teams focus on the emotional and spiritual aspects of recovery as well. I’m not aware of another program out there where patients have the opportunity to serve as inspiration to others experiencing similar obstacles of health,” said Jennifer McClanahand, regional director of sales and marketing for PMMA. Learn more about PATH® at Rolla Presbyterian Manor by calling 573-364-7336 or visiting www. rollapresbyterianmanor.org/hsshort-term-rehab-pathreg.◆