Commun ty Matters Wichita Presbyterian Manor
Bruce Shogren, president and CEO for PMMA, left, and Bill Taylor, chief operating officer, right, present Courtney Wolfe, executive director, with a certificate for reaching goals in skilled nursing resident satisfaction in the fiscal year 2018 Emerald Award program.
Wichita Presbyterian Manor honored for achievements Wichita Presbyterian Manor received a certificate of recognition from Presbyterian Manors of Mid-America for reaching goals in fiscal year 2018, covering the months of July 1, 2017, through June 30, 2018. The recognition came through PMMA’s Emerald Awards Program, designed to encourage its 17 locations to achieve high levels of resident and employee satisfaction, meet financial goals, build philanthropic support for the organization’s mission and meet marketing goals. There are 11 areas measured for the Emerald Awards. ACHIEVEMENTS, continued on page 4
January 2019
Marsha Ptacek leads a gracious dining training with WPM dining services staff.
Dietitian dishes out gracious dining training A local dietitian consultant recently sat down with Wichita Presbyterian Manor staff and conducted “gracious dining training” in an effort to continue to improve the dining experience on campus. “The gracious dining program is a company-wide initiative and the whole thing is geared toward resident satisfaction and enhancing their experience,” said Cecilia Foster, dining services director. Marsha Ptacek with Health Technologies is the dietitian who conducted the training. She shared that “the most important thing that staff need to get out of the training is understanding the key components of hospitality and to hone in on the resident’s wants and needs.” “A lot of our team is new, so they benefited from this. I learned more about the specifics of our program and the expectations and history of it—when it started and why. And probably about a third of my staff hadn’t heard what I call the ‘party line’ of why we do what we do and that was shared that day,” said Cecilia. DIETITIAN, continued on page 2
DIETITIAN, continued from page 1
The training was provided for everyone who gives food to the residents, whether they work in pantries or in the dining room. “It’s something that needs to be done every couple of years for the newer folks and for those who might need a refresher,” said Cecilia. The training will continue to happen regularly and will be scheduled as new employees join the dining services team. A dining services staff member participates in a gracious dining training to hone their hospitality skills.
Wichita Presbyterian Manor makes new Best Short Term Rehab list Community Matters
is published monthly for residents and friends of Wichita Presbyterian Manor by Presbyterian Manors of Mid-America Inc., a not-for-profit 501(c)(3) organization. Learn more at PresbyterianManors.org. Courtney Wolfe, executive director Melody Dodge, marketing director To submit or suggest articles for this publication, contact Amy Watson, life enrichment director, awatson@pmma.org. Telephone: 316-942-7456 Fax: 316-941-3806 Address: 4700 W. 13th St., Wichita, KS 67212-5575 Our mission: We provide quality senior services guided by Christian values. WichitaPresbyterianManor.org
Wichita Presbyterian Manor is on the new U.S. News and World Report Best Short-Stay Rehabs list for 2018-19. The senior living community received the highest score of High Performing to make the list, announced Oct. 31, 2018, at www.usnews.com/bestnursing-homes/search. The Short-Stay Rehabilitation rating evaluates the care delivered to patients after a hospitalization for surgery, heart attack, stroke or similar condition. To be eligible for a short-stay rating, a center’s performance on at least one outcome measure and data on either physical therapy time or RN and total nurse staffing must have been available from CMS. Outcome measures included the
2
Community Matters January 2019
percentages of short-stay patients who were rehospitalized within 30 days, had an emergency room visit within 30 days and were successfully discharged to their home or community. Wichita and Topeka in Kansas and Farmington in Missouri were named High Performing in the new ShortStay category. The three were among 736 communities that received the High Performing designation in both categories. All Medicare- and Medicaidcertified health care centers were evaluated by U.S. News. To be eligible for an overall rating, a center must have received an overall star rating from the Centers for LIST, continued on page 4 Like us on Facebook
Annual Holiday Bazaar benefits the Good Samaritan Program Residents and guests enjoy shopping and fellowship during the Annual Holiday Bazaar. The annual event benefits the Good Samaritan Program, which helps Wichita Presbyterian Manor residents. who have outlived their resources through no fault of their own, remain in our community. For more photos, please see page 4.
Like us on Facebook
Wichita Presbyterian Manor
3
LIST, continued from page 2
ACHIEVEMENTS, continued from page 1
To receive an emerald, a community has to meet its goals in all 11 areas. Certificates of recognition were given out to communities that reached their goals in one or more category. Wichita was recognized for achieving skilled nursing resident satisfaction
4
Community Matters January 2019
goals. “This recognition is a visible sign of Wichita Presbyterian Manor’s commitment to the mission of PMMA of providing quality senior services guided by Christian values,” said Bruce Shogren, chief executive officer for PMMA.
Medicare and Medicaid Services in July 2018 and a staffing star rating in either April or July 2018. To learn about the rating system, visit: https://health.usnews.com/ health-news/best-nursinghomes/articles/faq-how-werate-nursing-homes. Like us on Facebook