Education Schedule

Delivering distinction through education.

PROFESSIONAL TRAINING SCHEDULE

June-December 2011

O CE NN-DEMAN OW O D NLIN SEE P E! AGE

17

Affiliated with

Driving members to distinction.

A supplement to Primary Agent magazine.

MAXIMIZE YOUR AGENCY’S PRODUCTIVITY AND EFFECTIVELY TRAIN YOUR STAFF WITH ON-SITE TRAINING. That’s how we deliver distinction.

MULTIPLY YOUR AGENCY’S EFFECTIVENESS AND REINFORCE KNOWLEDGE CONSISTENCY AMONG YOUR STAFF BY BRINGING ANY IA&B COURSE OR SEMINAR DIRECTLY TO YOUR AGENCY. IA&B makes it easy for you to meet your staff training goals with on-site training. A well educated staff delivers the satisfaction your clients deserve!

Host an IA&B training program and discover these benefits: w More money in your budget by eliminating mileage and

travel expenses w Increased productivity with staff spending less time out of the office w Customized training to meet your specific agency needs w Improved teamwork through shared learning experiences w An expert instructor who will deliver reliable and accurate knowledge to your staff Save money, operate efficiently, produce results — bring IA&B on-site training to your agency today.

FOR MORE DETAILS CALL (800) 998-9644 OPTION 0 OR E-MAIL IAB@IABGROUP.COM OR VISIT IABGROUP.COM.

Driving members to distinction.

2011 PROFESSIONAL TRAINING SCHEDULE Pages 3-4

Certified Insurance Counselors (CIC) Designation Program Page 3 Agency Management Commercial Casualty Commercial Property Life & Health Personal Lines Page 4 James K. Ruble Graduate Seminars

Pages 5-10

Certified Insurance Service Representatives (CISR) Designation Program Page 5 Agency Operations Page 6 Insuring Commercial Casualty Exposures Insuring Commercial Property Insuring Personal Auto Exposures Insuring Personal Residential Property Page 7 CISR Marathon Week Page 8 William T. Hold Seminar — Coordinating Personal and Commercial Insurance: Avoiding Gaps and Overlaps Page 9 Dynamics of Service

Page 10

Certified Professional Insurance Agent (CPIA) Designation Program Insurance Success Seminars Position for Success Implement for Success Sustain Success

Page 11-12

Licensing Preparation (Property & Casualty and Life & Health) Licensing Study Course Licensing Self-Study Packages

Page 13

Specialty Topics Navigating Contractual Liability and Certificates of Insurance Insuring Contractors

Pages 14

E&O Seminars Best Practices of E&O Loss Control 10 Ways to Get Sued

Page 16

Online Programs New Employee Training Commercial Lines Basics Delivering Quality Service New Employee Orientation Personal Lines Basics

Page 17

On-Demand Programs Understanding the National Flood Insurance Program Ethics

iabgroup.com | (800) 998-9644 | (717) 795-9100

NLINE O

1

CE QUICK GUIDE Course Title

Pennsylvania

Maryland

Delaware

Agency Management

20

17 LH / PC / 3 Eth

21 Gen / 4 Eth

Commercial Casualty

20

20 PC

21 Gen / 4 Eth

Commercial Property

20

20 PC

21 Gen / 4 Eth

Life & Health

20

20 LH

21 Gen / 4 Eth

Personal Lines

20

20 PC

21 Gen / 4 Eth

Certified Insurance Counselors (CIC)

James K. Ruble Graduate Seminars

Visit iabgroup.com for state CE credit status by program location

Certified Insurance Service Representatives (CISR) Agency Operations

8

7 PC / LH / 1 Eth

7 Gen / 1 Eth

Insuring Commercial Casualty Exposures

8

8 PC

8 Gen

Insuring Commercial Property

8

8 PC

8 Gen

Insuring Personal Auto Exposures

8

8 PC

8 Gen

Insuring Personal Residential Property

8

8 PC

7 Gen / 1 Eth

William T. Hold Seminar — Coordinating Personal & Commercial Insurance

8

8 PC

8 Gen

Dynamics of Service

8

8 PC/LH

6 Gen / 1 Eth

Day 1-Position for Success

7

7

5 Gen / 2 Eth

Day 2-Implement for Success

7

7

5 Gen / 2 Eth

Day 3-Sustain Success

7

7

6 Gen / 2 Eth

Licensing Study Course (P&C and L&H concentrations)

24 PLE

0

N/A

Licensing Self-Study Packages (P&C concentration only)

24 PLE

0

N/A

Navigating Contractual Liability and Certificates of Insurance

8

8 PC

8 Gen

Insuring Contractors

8

8 PC

8 Gen

Best Practices of E&O Loss Control

6

6 PC

6 Gen

10 Ways to Get Sued

6

6 PC

6 Gen

12

0

15 Gen

Certified Professional Insurance Agents (CPIA)

Licensing Preparation

Specialty Topics

E&O Seminars

Online Programs — New Employee Training Commercial Lines Basics Delivering Quality Service

12

0

15 Gen

New Employee Orientation

12

0

15 Gen

Personal Lines Basics

12

0

15 Gen

3 FLD

3 PC/FL

3Gen/FLD

On-Demand Training Understanding the National Flood Insurance Program Gen = General Credit, Eth = Ethics, PLE = Pre-Licensing Education, FL=Flood Credits listed are current as of the printing of this catalog. State insurance departments routinely review and update credit hours.

Visit iabgroup.com for current CE credit status for Pennsylvania, Maryland and Delaware.

2

iabgroup.com | (800) 998-9644 | (717) 795-9100

CERTIFIED INSURANCE COUNSELORS (CIC) DESIGNATION PROGRAM Outsmart the competition and increase your earning potential with the CIC designation In today’s competitive marketplace, you have to offer more than just the best price to sell insurance.

You have to deliver value through exceptional product knowledge. Build your career and increase your earning potential by earning the CIC designation. As a CIC designee, you will differentiate yourself from the competition by knowing innovative ways to maximize coverage for your clients.

The CIC curriculum expands your personal and commercial lines knowledge beyond the basics developing a keen awareness of special coverage types and the ability to detect hidden exposures. The comprehension you gain will build client trust, strengthen your relationships, and generate increased earnings.

CE APPROVALS PA

MD PC/LH 17 AM 20 3 ETH

DE 21 GEN 4 ETH

CC

20

20 PC

Give yourself an edge over the competition and maximize your earning capacity with a CIC designation.

Register for CIC institutes today!

21 GEN 4 ETH

CP

20

20 PC

21 GEN 4 ETH

CIC Institutes

LH

20

20 LH

21 GEN 4 ETH

PL

20

20 PC

21 GEN 4 ETH

| | |

Agency Management Commercial Property Personal Lines

| |

Commercial Casualty Life & Health

Earning the Designation To earn the CIC designation you must complete all institutes and pass each exam within five calendar years following the year you pass the first exam. Institutes may be taken in any order.

Retaining the Designation To retain the CIC designation you must attend one of the following programs annually for update credit: | | | |

Any one CIC institute (no exam required) James K. Ruble Graduate Seminars* Dynamics of Selling Program** Any Certified Risk Managers (CRM) course**

AGENDA DAY ONE Registration: 12:00 – 1:00 p.m.

Seminar: 1:00 – 5:15 p.m.

* Must be a dues-paid member of CIC or CRM to attend ** Must be a dues-paid member of CIC or CRM to receive CIC update credit

2011 Dates & Locations Commercial Casualty Agency Management* Commercial Casualty Life & Health Personal Lines Agency Management* Personal Lines Commercial Casualty Personal Lines

Lancaster Philadelphia Hunt Valley Harrisburg Lehigh Valley Pittsburgh Ellicott City Philadelphia Erie

Credit approval is subject to re-evaluation by state insurance departments.

PA PA MD PA PA PA MD PA PA

DAY TWO & THREE Seminar: 8:00 a.m. – 5:00 p.m.

June 6-9 August 3-6 August 22-25 September 14-17 September 19-22 October 5-8 November 2-5 November 9-12 November 14-17

* Approved for loss control credit for Utica policyholders.

iabgroup.com | (800) 998-9644 | (717) 795-9100

DAY FOUR (EXAM DAY) Exam: 8:30 - 10:30 a.m.

REGISTRATION FEE $425 Course materials, instruction, coffee breaks and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change.

3

JAMES K. RUBLE GRADUATE SEMINARS Certified Insurance Counselors (CIC) Designation Update Option ®

CE APPROVALS State continuing education credit varies by program agenda. Visit iabgroup.com for details.

Credit approval is subject to re-evaluation by state insurance departments.

Raise your product knowledge to specialized heights and maximize your earning capacity with James K. Ruble Graduate Seminars Learning doesn’t stop after you earn the CIC designation. Take your coverage knowledge to advanced heights and watch your earning potential grow by attending James K. Ruble Graduate seminars.

James K. Ruble Graduate seminars give you personal pride that you are delivering value to your clients through specialized product knowledge. You will go beyond a required curriculum set in the CIC program to choosing your own learning agenda based on topics that interest you. Concurrent sessions give you flexibility to focus your attention to develop a keen awareness of complex coverage types. Best of all, you don’t have the pressure of passing an exam and you can use James K. Ruble Graduate seminars to satisfy the CIC annual update requirement.

Strengthen your client relationships and increase your business with the knowledge gained at a James K. Ruble Graduate Seminar.

Must be a dues-paid member of the Society of CIC to be eligible for designation update. Must hold the CIC or CRM designations to be eligible for attendance.

AGENDA DAY ONE & TWO Registration: 7:00 a.m.

Seminar: 8:00 a.m. – 5:15 p.m.

DAY THREE Seminar: 8:00 a.m. – 12:00 p.m.

2011 Dates & Locations Annapolis Hershey Ocean City Lancaster

MD PA MD PA

June 15-17 August 10-12 October 3-5 December 5-7

REGISTRATION FEE $420 Course materials, instruction, coffee breaks and DE, MD & PA continuing education fees are included. Dates, fees and locations are subject to change.

Additional CIC Update Programs (not conducted by IA&B) Update your CIC designation using other programs through the National Alliance. For more information or to register for CRM or Exclusive Advanced Seminars, visit thenationalalliance.com or call (800) 633-2165.

Certified Risk Manager

4

Executive Risk July 13-15 — Philadelphia, PA

Practice of Risk Management September 14-17 — Baltimore, MD

Analysis of Risk August 24-27 — York, PA

Principles of Risk Management October 3-6 — Erie, PA

iabgroup.com | (800) 998-9644 | (717) 795-9100

CERTIFIED INSURANCE SERVICE REPRESENTATIVES (CISR) DESIGNATION PROGRAM Take charge of your career and strengthen your service with the CISR designation The CISR program builds your insurance policy knowledge of essential coverages and improves your cross-selling abilities so you feel confident serving your clients. The five-course curriculum, offered in various locations and online, coaches front-line service professionals like you to analyze risks and exposures and sharpens your account rounding skills to guide customers through complex coverage scenarios. The education you gain through the CISR program strengthens your potential to take your career to the next level.

Go beyond just serving your clients existing policies to recommending additional coverage at renewal time that insures their valuable assets. You will learn to help clients pinpoint risks that can be covered by an opposing line of insurance. The skills you develop will make you indispensable to your client and your employer.

Take your career further with a CISR designation. Register for online or classroom courses.

CISR Courses | Agency Operations | Insuring Commercial Property | Insuring Personal Residential Property

| |

Insuring Commercial Casualty Exposures Insuring Personal Auto Exposures

CE APPROVALS AGENCY OPERATIONS PA 8

MD 7 PC/LH 1 ETH

DE 7 GEN 1 ETH

Credit approval is subject to re-evaluation by state insurance departments.

Earning the Designation To earn the CISR designation, you must complete all courses and pass each exam within three calendar years following the year you pass the first exam. Courses may be taken in any order.

AGENDA

Retaining the Designation To retain the designation, you must attend one of the following programs annually (by end of birth month) for update credit: | Any one CISR course | Dynamics of Service Seminar* | CIC Institute for eight consecutive hours (fulfills one year of update credit)* | Entire CIC Institute or CRM course (fulfills two years of update credit) | William T. Hold Seminar**

Q&A & REVIEW: 3:45 – 4:15 p.m.

*Must be a dues-paid CISR member to receive update credit ** Must be a dues-paid member of CISR, CRM or CIC to attend

Approved for loss control credit for Utica policyholders.

EXAM: 4:15 – 5:15 p.m.

Mandatory if earning the designation.

REGISTRATION FEE $189

AVA

June 15 July 19 July 20 September 14* September 28 October 5 October 6 October 20 November 2 November 3 December 15

BLE ON ILA

E LIN

PA PA PA PA MD PA PA PA PA MD DE

SEMINAR: 8:00 a.m. – 3:45 p.m.

Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

Agency Operations 2011 Dates & Locations Lehigh Valley Pittsburgh Altoona Mechanicsburg Frederick Erie Pittsburgh Mechanicsburg Philadelphia Salisbury Dover

REGISTRATION: 7:30 a.m.

*Marathon Week

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5

CERTIFIED INSURANCE SERVICE REPRESENTATIVES (CISR) DESIGNATION PROGRAM Insuring Commercial Casualty Exposures

CE APPROVALS COMMERCIAL CASUALTY PA 8

MD 8 PC

DE 8 GEN

COMMERCIAL PROPERTY PA 8

MD 8 PC

DE 8 GEN

PERSONAL AUTO PA 8

MD 8 PC

DE 8 GEN

PERSONAL RESIDENTIAL PA

MD

8

8 PC

DE 7 GEN 1 ETH

Credit approval is subject to re-evaluation by state insurance departments.

2011 Dates & Locations York Reading State College Wilkes-Barre/Scranton Lehigh Valley Mechanicsburg Hagerstown Baltimore Lancaster Philadelphia Mechanicsburg Pittsburgh Pittsburgh

PA PA PA PA PA PA MD MD PA PA PA PA PA

June 29 July 6 July 7 July 12 July 20 July 21 July 26 July 27 August 9 August 10 September 16* September 28 September 29

*Marathon Week

Insuring Commercial Property 2011 Dates & Locations Pittsburgh Lancaster Philadelphia Mechanicsburg

PA PA PA PA

June 15 June 16 June 28 September 15*

*Marathon Week

AGENDA REGISTRATION: 7:30 a.m.

Insuring Personal Auto Exposures

SEMINAR: 8:00 a.m. – 3:45 p.m.

2011 Dates & Locations Mechanicsburg

Q&A & REVIEW: 3:45 – 4:15 p.m.

EXAM: 4:15 – 5:15 p.m.

PA

September 13*

This course is state-specific. It is recommended you attend the course in the state you write the most business.

Mandatory if earning the designation.

*Marathon Week

Insuring Personal Residential Property REGISTRATION FEE $189

BLE ON ILA

E LIN

AVA

Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

2011 Dates & Locations Mechanicsburg Baltimore Wilkes-Barre/Scranton Reading Frederick York Mechanicsburg Lancaster Pittsburgh Pittsburgh Lehigh Valley Philadelphia

PA MD PA PA MD PA PA PA PA PA PA PA

*Marathon Week

6

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September 12* September 13 October 11 October 12 October 13 October 26 November 2 November 10 November 15 December 7 December 13 December 14

CERTIFIED INSURANCE SERVICE REPRESENTATIVES (CISR) DESIGNATION PROGRAM CISR Marathon Week Earn, update or finish your CISR designation in one week — Marathon Week. Eliminate the hassle of traveling to different locations to attend a CISR course. Marathon week gives you the convenience of all five courses offered back-to-back at the same location. Take one, two or all five!

2011 Dates & Locations Mechanicsburg, PA Personal Residential Personal Auto* Agency Operations Commercial Property Commercial Casualty

CE APPROVALS AGENCY OPERATIONS

September 12 September 13 September 14 September 15 September 16

PA 8

MD 8 PC/LH

DE 7 GEN 1 ETH

COMMERCIAL CASUALTY

*Personal Auto course and examination are state specific. Participants are encouraged to attend in the state in which they write most of their business.

PA 8

MD 8 PC

DE 8 GEN

COMMERCIAL PROPERTY PA 8

MD 8 PC

DE 8 GEN

PERSONAL AUTO PA 8

MD 8 PC

DE 8 GEN

PERSONAL RESIDENTIAL PA

MD

8

8 PC

DE 7 GEN 1 ETH

Credit approval is subject to re-evaluation by state insurance departments.

AGENDA REGISTRATION: 7:30 a.m.

Add graphic

SEMINAR: 8:00 a.m. – 3:45 p.m.

Q&A & REVIEW: 3:45 – 4:15 p.m.

EXAM: 4:15 – 5:15 p.m.

Mandatory if earning the designation.

REGISTRATION FEE Single Course $189 Full Week $920 Same attendee for all courses Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

iabgroup.com | (800) 998-9644 | (717) 795-9100

7

WILLIAM T. HOLD SEMINARS Certified Insurance Service Representatives (CISR) Designation Update Option William T. Hold Seminars dig deeper into topics that were briefly covered or not covered at all in the CISR course curriculum to build your knowledge of insurance coverage.

Register for this year’s topic: Coordinating Personal and Commercial Insurance: Avoiding Gaps and Overlaps.

WILLIAM T. HOLD SEMINAR PA

MD

DE

8

8 PC

8 GEN

The dictionary defines “coordinate” as to bring into a common action or condition. This year’s William T. Hold Seminar will emphasize the need to meld personal and commercial insurance to both avoid gaps in coverage as well as the expense and confusion of overlapping and duplicating insurance coverage unnecessarily.

The participant in this seminar will take away an understanding of issues facing both business owners and employees. The discussion will include: |

Personal automobiles used for business and when the PAP is not enough

|

Commercial automobiles used personally and the suggested endorsements

|

Endorsements to stretch the homeowners policy to cover business exposures

|

When to recommend business insurance coverage for home business

REGISTRATION: 7:30 a.m.

|

Review of forgotten business exposures that affect home business

SEMINAR: 8:00 a.m. – 5:00 p.m.

|

Who pays in various situations - workers compensation coverage, automobile personal injury or health insurance

REGISTRATION FEE $189

|

Some real claim examples, including E&O claims against agents resulting from gaps and overlap

Credit approval is subject to re-evaluation by state insurance departments.

AGENDA

Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

8

2011 Dates & Locations Baltimore Lancaster Philadelphia Salisbury Lehigh Valley Dover Altoona Wilkes-Barre/Scranton Pittsburgh Hagerstown

MD PA PA MD PA DE PA PA PA MD

iabgroup.com | (800) 998-9644 | (717) 795-9100

June 30 July 13 July 14 August 3 August 16 August 17 September 27 September 27 October 18 November 1

DYNAMICS OF SERVICE Certified Insurance Service Representatives (CISR) Designation Update Option

Boost your client retention with extraordinary customer service The hallmark of customer service is knowing how to handle people and how to skillfully communicate with them. Dynamics of Service seminar highlights common behavioral styles and effective ways to communicate so you can deliver exemplary service that satisfies clients and builds customer loyalty.

Gain valuable tips and priceless service tactics to meet your clients’ needs with one-stop service. You will discover powerful people skills that have a positive impact. And, you’ll be capable of turning unpleasant customer situations into amiable ones with improved communication skills. Keep your clients happy with incredible service and watch your retention rate soar!

Use the Dynamics of Service seminar to satisfy the CISR annual update requirement.

CE APPROVALS PA 8

MD 8 PC/LH

DE 6 GEN 1 ETH

Credit approval is subject to re-evaluation by state insurance departments.

AGENDA REGISTRATION: 7:30 a.m.

SEMINAR: 8:00 a.m. – 5:00 p.m.

2011 Dates & Locations Philadelphia Baltimore Pittsburgh Mechanicsburg

PA MD PA PA

June 7 August 11 October 19 December 8

REGISTRATION FEE $189

Due to continuing education approvals, please attend a course date and location in the state where you hold your resident license.

Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

Jerry Milton S E M I N A R S E R I E S Navigating Contractual Liability and Certificates of Insurance Hagerstown, MD ........ August 9 Pittsburgh, PA............. August 18

Insuring Contractors Mechanicsburg, PA .... July 26 Philadelphia, PA......... July 27 Pittsburgh, PA............. September 28 Baltimore, MD............ October 6

For more details, see page 13.

iabgroup.com | (800) 998-9644 | (717) 795-9100

9

CERTIFIED PROFESSIONAL INSURANCE AGENT (CPIA) DESIGNATION PROGRAM Insurance Success Seminars

Improve your sales techniques and watch your commissions grow Insurance Success Seminars will help you plan and improve your sales techniques to convert your prospects into clients. Learn to generate qualified sales leads that will translate into more sales and more commissions.

CE APPROVALS Day 1

PA

MD

7

7

DE 5 GEN 2 ETH

Day 2

7

7

5 GEN 2 ETH

Day 3

7

7

6 GEN 2 ETH

Credit approval is subject to re-evaluation by state insurance departments.

These interactive seminars will help you achieve your sales goals. Learn to use marketing and sales tools to qualify prospects, spending your energy on leads that count. Fine tune your communication and sales techniques to keep that hard-earned business.

Insurance Success Seminars Approved for loss control credit for Utica policyholders. |

Position for Success: Learn to develop business plans that generate sales leads

|

Implement for Success: Implement your sales plans using marketing and sales tools to qualify new leads

|

Sustain Success: Retain clients with service that goes the extra mile

Earning the Designation To earn the CPIA designation, you must attend all seminars in any order.

Retaining the Designation To retain the designation, you must fulfill a biennial update by attending any one of the following:

AGENDA

|

Any one Insurance Success Seminar

REGISTRATION: 8:00 a.m.

|

An Advanced Insurance Success Seminar

SEMINAR: 8:30 a.m. – 4:30 p.m.

|

AIMS Society’s annual Pro-to-Pro Executive Retreat

|

Maintain individual or agency membership in the American Insurance Marketing and Sales Society (AIMS)

REGISTRATION FEE Member $199 Non-Member $239 All Seminars

2011 Dates & Locations Module 1 Module 2 Module 3

Pittsburgh Pittsburgh Pittsburgh

PA PA PA

August 16 August 17 August 18

Module 1 Module 2 Module 3

Philadelphia Philadelphia Philadelphia

PA PA PA

October 25 October 26 October 27

Same attendee for all seminars

Member $580 Non-Member $700 Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

10

This program is not affiliated with the CIC or CISR designation programs.

iabgroup.com | (800) 998-9644 | (717) 795-9100

LICENSING PREPARATION Calm your licensing exam anxiety by turning to IA&B IA&B takes the stress out of studying for your state licensing exam through two study preparation methods — traditional classroom instruction and self-study. Whether it’s property & casualty or life & health you plan to get licensed, you will feel confident with your newfound knowledge to successfully pass the state exam.

Licensing Study Course Classroom instruction breaks down study preparation in smaller, manageable components: pre-study assignments, class interaction and post-study mock exam testing. You will absorb what you learn in an organized, user-friendly format so you don’t cram content at the last minute. Use this blended study method to keep focused on exam content. *If registered at least four (4) weeks prior to the course, IA&B guarantees you will pass the exam. If you are unsuccessful on the exam, you may attend another study course within one year at no charge. Updated course material fees may apply.

2011 Dates & Locations Life & Health Mechanicsburg Pittsburgh

PA PA

August 30-September 1 October 18-20

Property & Casualty Mechanicsburg Pittsburgh Mechanicsburg Philadelphia Lehigh Valley Mechanicsburg Lehigh Valley Pittsburgh Mechanicsburg Philadelphia

PA PA PA PA PA PA PA PA PA PA

June 7-9 August 2-4 August 9-11 August 23-25 September 20-22 October 4-6 November 1-3 November 8-10 November 29-December 1 December 6-8

AGENDA DAYS ONE, TWO & THREE: REGISTRATION: 7:30 a.m.

SEMINAR: 8:00 a.m. – 5:00 p.m.

REGISTRATION FEE Member $395 Non-Member $515 Course materials, instruction, coffee breaks, lunch and PA pre-licensing education fees are included. Dates, fees and locations are subject to change.

*Due to state-specific information, course participants must attend the Licensing Study Course offered in the state they intend to become licensed. **State exam fee is not included

State Pre-licensing Requirements |

Pennsylvania: Both the property & casualty and life & health licensing study courses and self-study packages are approved for 24 hours of pre-licensing education (PLE) credit in Pennsylvania.

|

Maryland: Licensing study course does not meet the Maryland 96-hour pre-licensing requirement for P&C or the 60-hour pre-licensing requirement for L&H.

|

Delaware: No pre-licensing requirement.

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11

LICENSING SELF-STUDY PACKAGES Use the self-study option if you feel comfortable setting your own study agenda and prefer independent preparation. Self-study packages contain the same study content as the classroom only you have the flexibility of learning it on your time at your own pace. Packages are available for both property & casualty and life & health lines.

Registration Fee Prices are based on resident state and where you plan to take the exam. Use the grid below to identify the applicable fees for a particular self-study package.

The Self-Study Package includes: |

Licensing Text

|

Study Guide

|

Chapter Quizzes

|

Exam Simulator Online Access

|

State Licensing Bulletin

|

State-specific Law Information

Property & Casualty Package

Life & Health Package

Resident State Maryland

Resident State Maryland

Delaware Self Study Materials for Delaware Exam Self Study Materials for Maryland Exam Self Study Materials for Pennsylvania Exam

Pennsylvania (includes tax)

Delaware

Member: $169 Non-Member: $189

Member: $169 Member: $179.14 Member: $169 Non-Member: $189 Non-Member: $200.34 Non-Member: $189

Member: $169 Member: $179.14 Non-Member: $189 Non-Member: $200.34

Member: $169 Non-Member: $189

Member: $169 Member: $179.14 Member: $169 Non-Member: $189 Non-Member: $200.34 Non-Member: $189

Member: $169 Non-Member: $189

Member: $169 Non-Member: $189

Member: $169 Member: $179.14 Member: $169 Non-Member: $189 Non-Member: $200.34 Non-Member: $189

Member: $169 Member: $179.14 Non-Member: $189 Non-Member: $200.34

Fees are subject to change.

Pre-Licensing Requirements and Approvals Delaware | No pre-licensing requirement Maryland | Property & Casualty Pre-Licensing Requirements: 96 hours |

Life and Health Pre-Licensing Requirements: 60 hours

|

IA&B Licensing Study Courses do not qualify for pre-licensing credit in Maryland. However, the MD Insurance Administration provides a list of approved Life & Health and Property & Casualty courses.

|

The Maryland Insurance Administration does grant pre-licensing education waivers for specific designations earned as well as consistent employment background. Go to http://www.iabgroup.com/education/programs/ producer_licensing/md/ple.asp and access the criteria and application for an Insurance Education waiver.

Pennsylvania | Property & Casualty Pre-Licensing Requirements: 24 hours

12

Pennsylvania (includes tax)

|

Life and Health Pre-Licensing Requirements: 24 hours

|

Both the Property & Casualty and Life & Health Licensing Study courses and self-study products are approved for 24 hours of pre-licensing education (PLE) credit in Pennsylvania. The PLE credits are valid for one year and you must pass the state licensing exam within that timeframe in order for the PLE credits to be applied. It is important, however, to remember that the Pennsylvania P&C self-study product is based on the Property & Casualty combined exam and the L&H self-study product is based on the Life, Accident & Health combined exam.

iabgroup.com | (800) 998-9644 | (717) 795-9100

Member: $179.14 Non-Member: $147.34

JERRY MILTON SEMINAR SERIES IA&B has matched the most talked about topics with our most requested expert. That’s how we deliver distinction Navigating Contractual Liability and Certificates of Insurance Contracts are contractual... Certificates are certifiable... You’ve got it in writing so it’s all black and white… right? WRONG!!!

Indemnitees require indemnitors to purchase and maintain certain policies of insurance and provide proof of the required insurance. Certificates of insurance have become a source of controversy, litigation, rising E&O claims, and a burden on an agency’s time and resources. Demands by certificate requestors have caused the certificate to become a tug-of war.

In this course, Jerry Milton, CIC, will review and discuss in detail the usual contractual indemnification provisions and insurance requirements, plus the problems and issues with certificates of insurance.

2011 Dates & Locations Hagerstown Pittsburgh

MD PA

CE APPROVALS NAVIGATING CONTRACTUAL LIABILITY AND CERTIFICATES OF INSURANCE PA 8

MD 8 PC

DE 8 GEN

INSURING CONTRACTORS

August 9 August 18

PA 8

MD 8 PC

DE 8 GEN

Insuring Contractors Most contractors are good at what they do, but since their focus is on their core competency, they may overlook liabilities that come with the job.

In this course, Jerry Milton, CIC, will examine contractors’ various exposures and how the CGL, Contractors’ Equipment, and Builders’ Risk policies will respond.

Jerry will highlight special features, including:

SEMINAR: 8:00 a.m. – 5:00 p.m.

owned, leased and borrowed equipment

|

contractual obligations

|

liability exposures for acts of employees and subcontractors

|

covered property

|

endorsements needed to satisfy the construction agreement

|

who is an insured

REGISTRATION FEE IAB Member $189 Non-member $229

Last, but not least, the course will incorporate the recent court cases (Kvaerner Metals and Gambone Brothers) that have all but removed Completed Operations for contractors, and will offer suggestions on how to restore some coverage to the policy.

PA PA PA MD

AGENDA REGISTRATION: 7:30 a.m.

|

2011 Dates & Locations Mechanicsburg Philadelphia Pittsburgh Baltimore

Credit approval is subject to re-evaluation by state insurance departments.

Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

July 26 July 27 September 28 October 6

iabgroup.com | (800) 998-9644 | (717) 795-9100

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SPECIAL TOPIC SEMINARS Errors & Omissions Seminars Keep your job and pride. Avoid errors & omissions claims by attending E&O seminars. As an agent, nothing can kill your confidence like getting sued. And, it’s even worse if it could have easily been avoided. In our litigious world, no one is safe from the possibility of being sued. Protect yourself and your employer by understanding how and why agents are sued and find out what you can do to bring about processes and procedures to minimize your exposure.

CE APPROVALS BEST PRACTICES PA 6

MD 6 PC

DE 6 Gen

Approved for Utica (PA, MD & DE) & Westport (PA & DE) loss control credit.

10 WAYS TO GET SUED PA 6

MD 6 PC

DE 6 Gen

Approved for Utica (PA, MD & DE) & Westport (PA & DE) loss control credit.

Filed for continuing education credit by IA&B only in the states of Pennsylvania, Maryland and Delaware. Credit approval is subject to re-evaluation by state insurance departments.

Seminars are not affiliated with any designation program.

IA&B offers two seminars that explore E&O from different angles to help you prevent errors & omissions claims from happening. Sign up for one or both to keep your pride and your job in tact!

Best Practices of E&O Loss Control Understand current industry and agency management issues that can impact E&O claims and master the risk management approach to E&O. Approved for Utica (PA, MD & DE) and Westport (PA & DE) loss control credit.

2011 Dates & Locations Lehigh Valley Pittsburgh Erie

PA PA PA

August 24 November 16 December 6

10 Ways to Get Sued (Sources of E&O Claims) Learn common sources of agency E&O claims so your agency doesn't become another law suit statistic.

This one-day program focuses on major sources of E&O claims against agents that can easily be avoided by adhering to basic duties in the agent-client relationship.

Claims from insurers often allege breach of contract by the agent--that she/he failed to explain the coverages, failed to recommend a specific coverage, or misrepresented what was covered. You will spend time learning common origins of E&O claims agents face, including: |

Exceeding the authority granted by the insurer

AGENDA

|

Underinsurance

REGISTRATION: 7:30 – 8:00 a.m.

|

Failure to inspect

|

Lack of knowledge of the policy coverages and exclusions

|

Issuance of binders and certificates of insurance

SEMINAR: 8:00 a.m. – 3:00 p.m.

REGISTRATION FEE Member & IA&B E&O Policyholder $189 Non-member $229 Course materials, instruction, coffee breaks, lunch and DE, MD & PA continuing education fees are included.

Dates, fees and locations are subject to change.

14

You will also discuss the duties you have in your relationship with your clients; how those duties can be breached and their potential outcome. If your agency role has an impact on E&O exposures, this seminar is a MUST for you to attend.

Approved for Utica (PA, MD & DE) and Westport (PA & DE) loss control credit.

2011 Dates & Locations Mechanicsburg Lehigh Valley Baltimore Dover

PA PA MD DE

iabgroup.com | (800) 998-9644 | (717) 795-9100

November 1 November 8 November 29 November 30

ATTENTION UTICA & WESTPORT E&O POLICYHOLDERS! Attendance at loss control seminars can provide additional pricing considerations under your Utica or Westport E&O policy.

Each carrier has specific requirements for credit application.

Utica The seminars must have quality salient points addressing loss prevention of insurance agencies. Proof of attendance is required by Utica and must be taken within the first 30 days after inception date or within the last 15 months.

Staff attendance requirement: Staff Size

Attendees

1-3

1 principal/office manager or CSR

4-10

1 principal/office manager and 1 CSR

11-20

1 principal/office manager and 2 CSRs

21+

20% of staff

Westport To qualify for the loss control credit, the insured must be an IA&B member with current dues paid and the loss control seminar must be approved by Westport Insurance Corporation.

Staff attendance requirement: Staff Size

Attendees

1

1 Active Agency Principal, Owner, Partner or Officer

2-7

1 Active Agency Principal, Owner, Partner or Officer and 1 Producer or CSR (2 total)

8-20

1 Active Agency Principal, Owner, Partner or Officer and 1 Active Agency Principal, Owner, Partner, Officer, Operations Manager or Producer and 2 Producers or CSRs (4 total)

21-50

1 Active Agency Principal, Owner, Partner or Officer and 1 Active Agency Principal, Owner, Partner, Officer, Operations Manager or Producer and 4 Producers or CSRs (6 total)

50+

1 Active Agency Principal, Owner, Partner or Officer and 2 Active Agency Principal, Owner, Partner, Officer, Operations Manager or Producer and 7 Producers or CSRs (10 total)

These are general requirements. Additional conditions may apply.

For information specific to your policy, contact your Sales Representative at 1-800-998-9644, option 2 or e-mail us at iab@iabgroup.com.

iabgroup.com | (800) 998-9644 | (717) 795-9100

15

AVA

E LIN

BLE ON ILA

ONLINE PROGRAMS New Employee Training

Set the stage for your insurance career with New Employee Training CE APPROVALS NEW EMPLOYEE ORIENTATION PA 12

MD 0

DE 15 GEN

REGISTRATION FEE Member $235 Non-member $275 DELIVERING QUALITY SERVICE PA 12

MD 0

DE 15 GEN

REGISTRATION FEE Member $235 Non-member $275 PERSONAL LINES BASICS PA 12

MD 0

DE 15 GEN

REGISTRATION FEE Member $255 Non-member $295 COMMERCIAL LINES BASICS PA 12

MD 0

DE 15 GEN

REGISTRATION FEE Member $255 Non-member $295

Whether you are new to the agency business or want to take your insurance career further, get to know the “nuts and bolts” of insurance through four online courses. You will learn the basics of E&O prevention and provisions of common personal and commercial lines policies to interact and serve clients better. Use these courses to position yourself to succeed in the insurance industry.

The courses | New Employee Orientation

|

Delivering Quality Service

Personal Lines Basics

|

Commercial Lines Basics

|

Getting Started 1. Register at iabgroup.com — Courses may be taken independently in any order. Supplemental course materials are included in the course registration fee and mailed prior to the scheduled program.

2. Online Navigation Instruction — You will receive instruction to acquaint yourself with network navigation and the overall course structure. You will also have a personal mailbox for communication with the instructor and other participants and have the option to receive a weekly progress report faxed to your employer. (This comes at no additional charge).

3. Seminar Instruction — Weekly reading assignments and activities will be posted on the website, which you work at your own pace to complete. You may e-mail questions to the instructor to be answered privately or shared with other participants.

4. Final Exam — To receive a completion certificate at the end of the course and for continuing education credit (for licensed individuals), you must complete all activities assigned and pass a final exam with a minimum grade of 70 percent.

New Employee Orientation

Personal Lines Basics

(NO EXPERIENCE NECESSARY)

(EXPERIENCE: THREE – NINE MONTHS)

June 13 - August 5 July 11 - September 2 August 8 - September 30 September 12 - November 4 October 10 - December 2 November 14 - January 6, 2012

Delivering Quality Service (EXPERIENCE: TWO – SIX MONTHS)

Credit approval is subject to re-evaluation by state insurance departments.

16

June 13 - July 29 October 10 - November 25

iabgroup.com | (800) 998-9644 | (717) 795-9100

July 11 - August 26 September 12 - October 28 November 14 - December 30

Commercial Lines Basics (EXPERIENCE: SIX – TWELVE MONTHS)

June 13 - August 12 August 8 - October 7 October 10 - December 9

ON-DEMAND TRAINING Learn and earn CE on your schedule with on-demand training Your CE requirement sneaks up on you. You need to know more about a specific coverage, but there isn’t a classroom course available. Use on-demand programs to satisfy training or CE requirements that accommodate your schedule.

IA&B invests in this technology to give you flexibility and convenience of taking courses when it suits you.

No more travel time or patience spent waiting for a course to come to your area. You take them anytime, anywhere — from your office, at home or on business travel.

Understanding the National Flood Insurance Program IA&B’s new on-demand flood training will make it even easier for you to earn the specialized CE credits you need. Following our very successful live flood webinars with flood insurance expert, Rita Hollada, it continues to be evident that producers need this training consistently throughout the year and need the flexibility to take the training when their schedule allows. This is the driving force for the development of the new On-Demand “Understanding the National Flood Insurance Program.”

FLOOD ON-DEMAND REGISTRATION FEE Member $75 Non-Member $105

This 3-hour flood program brings together audio, video and in-depth information to provide you with an interactive program that can be accessed via the web and paced for your individual schedule. This is not a typical online program requiring you to read information screen by screen. This program will mimic the classroom; you will hear the instructor, see the instructor and have the opportunity to ask questions of our industry expert!

Ethics — Coming Summer 2011!

Understand the relationship ethics plays in the insurance industry and the effect it has over laws, businesses and professionals. You will learn the basic approaches to ethical decision making and understand how ethics and professional responsibility are the basis for insurance laws.

IA&B CE WHEN AND WHERE YOU WANT IT! On your desk or on the go, you can now get IA&B education anywhere you have Internet access.

Classroom-quality seminars with AV integration, available 24/7.

iabgroup.com/on-demand Now featuring:

Understanding the National Flood Insurance Program

iabgroup.com | (800) 998-9644 | (717) 795-9100

17

IA&B FACULTY MEMBERS Kitty Ambers, CIC, CISR, CPIA, CPIW, CRMCS

Daniel E. Lawyer, CIC, CPCU

Kitty is the presenter for IA&B’s Insurance Success Seminars, the program series that makes up the Certified Professional Insurance Agent (CPIA) designation. She also provides training and consulting for agencies and serves as the Executive Director for the American Insurance Marketing and Sales Society.

Dan teaches Certified Insurance Counselors (CIC) institutes, Certified Insurance Service Representatives (CISR) courses and topical seminars for IA&B. He is a national faculty member of the Societies of CIC and CISR and serves on the Board of Governors for the Society of CISR.

Jim Back, CIC, CPIA

Jerry M. Milton, CIC

Jim has taught Certified Insurance Service Representatives (CISR) and Certified Professional Insurance Agents (CPIA) courses for IA&B for nearly 10 years. He also serves as a faculty member of CPIA and the Society of CISR.

Jerry brings more than 30 years of working industry knowledge to his role as education consultant for IA&B and instructor for the CIC Institute program.

Dubbed an insurance coverages expert by the legal profession, he frequently presents testimony in court proceedings. Jerry instructs continuing education programs throughout the U.S., Puerto Rico and the U.S. Virgin Islands.

Bettye D. Buffington, CIC, CRM, CPCU, AAI, ARM, CPIA Bettye teaches Certified Insurance Counselors (CIC) institutes, Certified Insurance Service Representatives (CISR) courses, Dynamics of Service and topical seminars for IA&B. She currently serves on the Board of Governors for the Society of CIC and is a national faculty member of the Societies of CIC and CISR.

James T. Harrison Jr., CIC, CPCU, CLU, ChFC Jim lends his experience to IA&B as both CIC education consultant and instructor. He also presents continuing education seminars on topical insurance issues. Jim is also a national faculty member of the Society of Certified Insurance Counselors (CIC).

Betsy J. Tribendis, AAI, CIC, CPIW, GRI Betsy teaches various programs including pre-licensing education, E&O prevention and insurance coverage topics for IA&B.

Clem J. Wandrisco Jr., CPCU, ARM, AIC, AAI Clem specializes in instruction for licensing study preparation courses for IA&B. He also serves as a CIC Institute program education consultant.

Gary J. Wilson, CIC, CPCU, ARM, CPIA Larry A. Hollada, CPCU, CIC, CPIA Larry develops and instructs insurance and professional courses for various organizations including IA&B. He is also a national faculty member of the Societies of Certified Insurance Service Representatives (CISR), Certified Insurance Counselors (CIC) and faculty member of Certified Professional Insurance Agents (CPIA).

Mary R. “Rita” Hollada, CIC, CPCU, CPIA Rita presents programs for IA&B on topics of communication and customer service and develops and presents special interest programs such as flood insurance. She also serves as a national faculty member of the Societies of Certified Insurance Counselors (CIC) and Certified Insurance Service Representatives (CISR).

18

iabgroup.com | (800) 998-9644 | (717) 795-9100

Gary has taught courses for Certified Insurance Service Representatives (CISR), Certified Professional Insurance Agents (CPIA) and other IA&B continuing education programs for nearly 20 years.

2011 Registration Form

5 Easy Ways to Register

THIS FORM MAY BE DUPLICATED.

REGISTRATION INFORMATION Program

Date(s)

Location (City, State)

First Name

M.I.

Last Name

Designations Earned

Nickname

)

Mail:

&

Phone: (800) 998-9644 or (717) 795-9100

5050 Ritter Road Mechanicsburg, PA 17055-4879

Fax:

(717) 795-8347

@

eMail:

iab@iabgroup.com

ยก

Web:

iabgroup.com

Licensing Study Courses & Products ONLY P&C and L&H Licensing Study Course

Agency/Company Address* n Main Office *Physical shipping address required for licensing courses.

n Insurance Company

n Other

n Branch Office

n Home/Other

City

State

Telephone Number

Fax Number

Zip + Four

Email Address (REQUIRED) Birth Date Requesting CE credits?

n Yes

n No

State License #_____________________

State of Licensure ______ National Producer #_____________________

METHOD OF PAYMENT Total Registration Fee $___________ Indicate registration fee from applicable course description page.

Fee must accompany registration form. All fees include DE, MD & PA CE filing fees. n Check enclosed payable to IA&B. Returned checks may be assessed a $20 fee.

n Charge my:

n Personal OR n Corporate credit card (complete information below) n Visa

n MasterCard

n American Express

Credit Card #

n Member $395*

Licensing Study Only

n Agency

Agency/Company Name

n Non-Member $515*

_______________________________________ Date/Location of Course

Self-Study Packages Property & Casualty Pennsylvania Package Member: n PA Resident $179.14* (includes 6% sales tax) n All other states $169* Non-Member: n PA Resident $200.34* (includes 6% sales tax) n All Other States $189* Maryland and Delaware Packages Member: n PA Resident $179.14* (includes 6% sales tax) n All Other States $169* Non-Member: n PA Resident $200.34* (includes 6% sales tax) n All Other States $189*

Life & Health Pennsylvania Package Member: n PA Resident $179.14* (includes 6% sales tax) n All other states $169* Non-Member: n PA Resident $200.34* (includes 6% sales tax) n All Other States $189* Maryland and Delaware Package Member: n PA Resident $179.14* (includes 6% sales tax) n All other states $169.00* Non-Member: n PA Resident $200.34* (includes 6% sales tax) n All Other States $189* * All rates are for Licensing Study Courses & Products ONLY.

Expiration Date Name of Cardholder (PRINT) Signature of Cardholder

Credit cards are processed upon arrival. Receipts mailed upon request.

IA&B Office Use Date: _____________ Entered:___________ Source code: PDCAT11

Amount:___________ Code: ___________

Check #:___________P or A

Join IA&B! All employees of IA&B member agencies and company partners save up to 20% on every IA&B education program and have unlimited access to members-only tools and resources and information through a variety of services. For more information on IA&B membership, call (800) 998-9644 or (717) 795-9100, option 0. (Program discount excludes CISR and CIC programs.)

REGISTRATION POLICIES

2 011 R e g i s t r a t i o n Fo r m

Registration Information Full registration fee must accompany registration form.

All fees include instruction, materials, coffee breaks, lunch (except CIC and JKR seminars) and Pennsylvania and Maryland continuing education filing fees. The difference in member and non-member fees may be applied toward new membership if eligible. Registration fees are deductible as ordinary business expenses but, may not be deducted as charitable contributions.

Fees, dates and locations are subject to change.

Registration Change Policy Registration changes received more than 10 days before the course are fully refundable or transferrable. After that, registration changes are subject to a 25% penalty. Substitutions are honored any time. No shows result in registration fee forfeiture. Please contact the IA&B Member Service Center regarding penalties for licensing changes.

Continuing Education Full attendance is required for continuing education credit; partial credit will not be granted. Credit approval is subject to re-evaluation by the state insurance department. Contact the IA&B Member Service Center specific course continuing education approvals.

Program Confirmation Confirmation is e-mailed upon registration and includes course agenda along with hotel information.

Americans with Disabilities Act In accordance with Title III of the Americans with Disabilities Act (ADA), program registrants with disabilities may request special accommodations. Please submit requests to IA&B in advance.

IA&B Program Registration Fees Licensing Study Course Licensing Self-Study Packages New Employee Orientation Delivering Quality Service Personal Lines Coverage Basics Commercial Lines Coverage Basics CPIA Day 1 — Position for Success CPIA Day 2 — Implement for Success CPIA Day 3 — Sustain Success CPIA Seminar Series (Same attendee for all seminars) Best Practices of E&O Loss Control 10 Ways to Get Sued On-Demand: Understanding the National Flood Insurance Program Navigating Contractual Liability and Certificates of Insurance Insuring Contractors

Member $395 *See page 12 for pricing. $235 $235 $255 $255 $199 $199 $199 $580 $189 $189

Non-Member $515 $275 $275 $295 $295 $239 $239 $239 $700 $229 $229

$75

$105

$189 $189

$229 $229

Member / Non-member registration fees do not apply for the following programs: CISR — Agency Operations $189 CISR — Insuring Commercial Casualty Exposures $189 CISR — Insuring Commercial Property $189 CISR — Insuring Personal Auto Exposures $189 CISR — Insuring Personal Residential Property $189 CISR — Marathon Week $920 (same attendee for all courses) CISR — William T. Hold Seminar — Coordinating Personal and Commercial Insurance $189 CISR — Dynamics of Service $189 CIC — Agency Management $425 CIC — Commercial Casualty $425 CIC — Commercial Property $425 CIC — Life & Health $425 CIC — Personal Lines $425 CIC — James K. Ruble Graduate Seminars $420

Listed below are those companies that strongly support the independent agency system and Insurance Agents & Brokers.

Thank you for your continued sponsorship.

Partners Program WHAT IS IA&B PARTNERS? The IA&B Partners program gives company and allied businesses the opportunity to demonstrate their commitment of support to independent agents and receive maximum market exposure. As an IA&B Partner, you will also realize the benefits of IA&B membership to help you succeed in the insurance industry.

PLATINUM LEVEL

BRONZE LEVEL

ACUITY Berkley Mid-Atlantic Group Donegal Insurance Group Erie Insurance Group Harleysville Insurance Highmark Casualty Insurance Co Insurance Agents & Brokers Service Group Inc Millers Mutual Group Millville Mutual Insurance Co MMG Insurance Company Mutual Benefit Group Ohio Casualty Penn National Insurance Selective Swiss Re The Main Street America Group Travelers Utica National Insurance Group

Aegis Security Insurance Co Agency Insurance Company AmWINS Program Underwriters Inc Auto-Owners Insurance Company Briar Creek Mutual Insurance Company Builders Insurance Group Chubb Group of Insurance Companies Encompass Insurance First General Services Foremost Insurance Group Goodville Mutual Casualty Company Grange Insurance Companies Guard Insurance Group Hanover Fire & Casualty Insurance Company Insurance Alliance of Central PA Inc Insurance Placement Facility of PA

DO YOU SEE YOUR NAME?

GOLD LEVEL

Keystone Insurers Group Inc

To become an IA&B Partner,

Allied Insurance Progressive

Lebanon Mutual Insurance Company

choose the sponsorship package that matches your

SILVER LEVEL

commitment of support.

Access Insurance Company American Mining Insurance Co Cumberland Insurance Group Frederick Mutual Insurance Co Harford Mutual Insurance Co Juniata Mutual Insurance Co PSBA Insurance Trust The Motorists Insurance Group The Philadelphia Contributionship Westfield Insurance Zenith Insurance

Contact the Member Sales Center at (800) 998-9644, (717) 795-9100 or visit us online at iabgroup.com to get started.

Mercer Insurance Group Merchants Insurance Group Mercury Casualty Penn Millers Insurance Company Penn PRIME Municipal Insurance Reamstown Mutual Insurance Company Rockwood Casualty Insurance State Auto Mutual Insurance Company TAPCO Underwriters Inc The Brethren Mutual Insurance Company The Mutual Service Office Inc Tuscarora Wayne Insurance Company

iabgroup.com/on-demand

IA&B

CE

WHEN AND WHERE YOU WANT IT!

Learn at your own pace in your own place. On your desk or on the go, you can now get IA&B education anywhere you have Internet access.

Classroom-quality seminars with AV integration, available 24/7.

Now featuring:

Understanding the National Flood Insurance Program Driving members to distinction.