Chair of the Board's Message

A FRESH START

Springtime is always energizing and revitalizing. It’s rebirth and renewal, and this year even more so! We’re emerging from a long winter and, of course, an even longer societal disruption due to the pandemic. But now it’s May! The weather is warming, the golf courses are greening, kids' sports are ramping up, and our everyday lives are regaining a familiar rhythm. In many ways, this spring feels like a fresh start.

Let’s take advantage of this energy. For some of us, this may mean improving our agency operations or building a “dream team.” (See page 8 for tips from IA&B’s HR consultant on hiring and retaining top talent.) For others, it may mean helping our communities rebound after COVID-19 or finding ways to support our industry. I am grateful that my friend Mark Monroe talks about the importance of getting involved with IA&B on page 10.

As an industry, we have persevered over the past 14 months. Most of our fellow agents have survived, unlike many, many businesses. I have talked with several agents who appreciate this industry and its staying power throughout these most difficult times. But now it’s time to focus on the future and harness the energy of this moment, to help our insureds and their businesses come back. A successful tomorrow depends upon our actions today. Let’s find ways to partner, to encourage and support them, and to be properly staffed to make it happen.

Respectfully,

Craig S. Mader Chair of the Board