Linde and Fonterra enhance dairy production through automation and energy solutions.
THE BASICS OF INDUSTRY 5.0
Argon & Co champions Industry 5.0: AI, resilience, and human-centric innovation.
SMART SOLUTIONS FOR NEW CHALLENGES
Vanderlande solutions empower industries with automation, driving efficiency, and transformation.
Justin Carnaby Head of Logistics, AS Colour
When AS Colour started out, the trend was for tight tees and baggy pants. But while clothing fashion trends come and go, the trend that doesn’t change is that customers want their orders delivered on time and accurately.
Dematic’s Multishuttle Goods-to-Person (GTP) fulfilment system enables AS Colour to process orders with higher productivity, faster and with increased accuracy, down to the sequence of items in the package.
As a result, AS Colour has seen a big increase in sales as customers see how fast and accurately their orders reach them.
Learn more at dematic.com/as-colour
MHD
Supply Chain Solutions
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LOOKING BACK, MOVING FORWARD
Welcome to the first edition of the year.
As we turn the page on 2024, it’s clear that the supply chain and logistics sector has emerged from a year of evolution. Businesses navigated a landscape shaped by technological advancement, sustainability imperatives, and shifting consumer expectations. The conversation around artificial intelligence (AI), automation, and data analytics moved from experimentation to real-world implementation, marking a decisive shift toward smarter, more resilient operations.
In 2024, companies faced persistent challenges – from geopolitical disruptions to cost pressures – but many turned adversity into opportunity. Organisations leaned into predictive technologies and advanced analytics, reducing reaction times and enhancing transparency. Sustainability also took centre stage, with a greater emphasis on circular supply chains, carbon neutrality, and innovative partnerships to address ESG targets. It was a year of recalibration and progress, setting the foundation for what lies ahead.
So, what can we expect in 2025? Industry experts predict that 2025 will be a transformative year – one where proactive supply chain management becomes the new normal. AI-powered solutions,
digital twins, and autonomous systems will enable companies to move from firefighting disruptions to anticipating and mitigating them in real time. Investment in data-driven decision-making will only grow, with organisations refining their ability to forecast, optimise, and adapt to everchanging market dynamics.
At the same time, sustainability may no longer be optional but a nonnegotiable pillar of operational strategy. Regulations, consumer demand, and investor expectations will accelerate progress toward greener, more efficient supply chains.
As we move into this promising year, our focus will remain on highlighting the solutions, innovations, and leaders that will shape the industry’s next chapter. From emerging technologies to best practices in resilience and sustainability, this publication will continue to serve as a guide for businesses seeking to unlock efficiency, reduce risk, and create long-term value.
Here’s to a successful year ahead –one defined by progress, collaboration, and steps toward the future of supply chain.
Phillip Hazell Editor, MHD Supply Chain Solutions
At Toyota, we’re proud to be at the forefront of innovative material handling energy solutions including electric, lithium ion, hydrogen fuel cell*, and also offer our exclusive I_Site forklift telematics system helping to track and reduce energy usage. With a comprehensive range starting from pallet jacks right up to eight tonne counter-balance models, make the switch to Toyota’s electric forklifts built with quality top of mind, and that’s just part of the Toyota Forklift Advantage.
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*Hydrogen Fuel Cell Forklift
THIS ISSUE
COVER STORY
12 Linde drives innovation, efficiency, automation, and sustainability in dairy logistics with Fonterra par tnership.
SUPPLY CHAIN
18 Prological optimises warehousing by leveraging global innovations, adapting strategies, and addressing shifting market dynamics
25 Argon & Co suppor ts Industry 5.0, integrating AI into the next generation of logistics
28 MachShip expands to New Zealand, enhancing freight management
Linde enhances Fonterra’s operations through automation, electric fleets, and
34 Satalia optimises supply chains with AI, enhancing last-mile logistics
38 Microlise enhances logistics with AIdriven solutions for transport efficiency
43 Dematic partners with Americold to modernise cold chain operations
46 iMile expands logistics operations in Australia and globally with technology, and customer-focused solutions
MATERIALS HANDLING
22 Toyota forklifts drive efficiency at COS, strengthening their decade-long partnership with Toyota Material Handling Australia
36 Southwell Lifts & Hoists celebrates 80 years of Australian innovation
WAREHOUSING
32 BHD unifies operations with All Brands Racking, enhancing Victoria’s access to storage solutions and growth oppor tunities
40 Vanderlande’s sortation boosts efficiency, scalability, and operational adaptability
48 Dexion’s Malaysian facility achieves LEED Gold, highlighting its commitment to sustainability
ASSOCIATIONS, EVENTS, SPECIAL FEATURES AND REGULARS
03 Ed letter
06 Industry News
50 Industry 4.0 Special Feature
52 ASCI’s courses and exams
54 SCLAA reviewing 2024 and plans for 2025
56 People on the Move
58 Product Showcase
RIORDAN GRAIN AND GEELONGPORT STRENGTHEN GRAIN EXPORT OPERATIONS
Riordan Grain Services and GeelongPort have signed a fouryear lease agreement for a 3,000 sqm shed on Corio Quay North. The on-site storage capacity is expected to improve grain exporting efficiency and provide more options for grain marketing.
Jim Riordan, Managing Director of Riordan, said that he was pleased to secure the lease for the shed as it will provide capacity for the logistics involved in export grain shipments.
Since its first shipment in 2018 using the mobile bulk loading system, Riordan has built up to an annual export program of close to one million tonnes of grain in 2024.
“Riordan has worked well with GeelongPort over the last five years to build an export program for wheat, barley and canola from Victoria to markets including Japan, South America, New Zealand, the Philippines and Southeast Asia,” says Jim.
means that we can be more confident in making plans.”
Jim said it is a significant addition to its business that will also support jobs in Geelong and provide Victorian grain growers more choices for grain marketing.
“The benefits of Riordan’s operations on the state and economy
be an important link in this incredible supply chain,” says Brett Winter, GeelongPort Chief Executive Officer.
“By working together in a collaborative way, Riordan and GeelongPort have tackled a competitive market with an innovative and different approach to exporting grain.” ■
$40M FUNDING TO IMPROVE GILGANDRA’S KEY FREIGHT INTERSECTIONS
The Australian and NSW governments are investing $40 million to upgrade key intersections in Gilgandra to make them safer for heavy vehicle drivers and locals.
Four existing intersections on Hargraves Lane and Federation Street, where they intersect with the Newell, Oxley and Castlereagh Highways, will be upgraded to increase freight productivity, reduce travel delays and improve safety.
The Australian Government is contributing $32 million towards the project, with the NSW Government
contributing the remaining $8 million.
The upgrades will be designed to open up bypass access for all heavy vehicles and reduce the number of heavy vehicles passing through the Gilgandra CBD. Currently, some larger heavy vehicles are unable to use Gilgandra’s heavy vehicle bypass because these intersections can’t be safely navigated. This means some of the biggest and heaviest vehicles need to travel along the Castlereagh Highway (Miller Street) through the town centre.
“These intersection upgrades will be significant for both Gilgandra locals and the truckies who transport goods
through and around the town,” says Catherine King, Federal Infrastructure, Transport, Regional Development and Local Government Minister.
The NSW Government has carried out preliminary investigations to determine the requirements for each of the key intersections and is currently consulting with Gilgandra Shire Council and other key stakeholders to refine the proposed improvements.
A Review of Environmental Factors (REF) and concept designs for the proposed intersection upgrades are expected to be placed on display for public feedback by late 2025. ■
GeelongPort provides easy access to logistics routes for Geelong and south-west Victoria’s supply chains. Image: GeelongPort
FEDEX TO SEPARATE FEDEX FREIGHT INTO NEW PUBLIC COMPANY
FedEx Corp has announced that its Board of Directors has decided to separate FedEx Freight into a new, publicly traded company.
The separation is expected to be achieved in a tax-efficient manner for FedEx stockholders and executed within the next 18 months.
FedEx and FedEx Freight will continue to pursue their growth strategies. The separation will allow for more customised operational execution along with more tailored investment and capital allocation strategies to serve the unique and evolving needs of both the global parcel and LTL markets.
The companies will also maintain the strategic advantages of cooperation on key commercial, operational, and technology initiatives.
“This is the right time to pursue a separation as we respond to the unique dynamics of the LTL market,” says Raj Subramaniam, FedEx Corp. President and Chief Executive officer.
“This announcement is a testament to the strength of the business our
FedEx and FedEx Freight will continue to pursue their growth strategies. Image: AdobeStock/Sundry Photography
team has built, and to our dedication to doing what’s best for our customers, our team members, and our stockholders. Through this process, we will unlock value for our freight business and position FedEx to create even greater value for stockholders.”. ■
DHL ACQUIRES REVERSE LOGISTICS COMPANY
DHL Supply Chain has announced the acquisition of Inmar Supply Chain Solutions, a division of Inmar Intelligence and a returns solutions provider for the retail e-commerce industry. The strategic acquisition will make DHL Supply Chain the largest provider of reverse logistics solutions in North America.
The acquisition will result in 14 return centres and around 800 workers joining the DHL Supply Chain business expanding the company’s North
American footprint which currently stands at over 520 warehouses supported by 52,000 workers.
Additionally, DHL Supply Chain will now strengthen its returns capabilities to include product remarketing, recall management, and supply chain performance analytics.
Inmar Intelligence will retain its pharmaceutical reverse distribution business. Due to a rapidly growing e-commerce market and changing consumer behaviour, returns are an increasingly important touchpoint for retail customers, both in-store and online.
These solutions will expand the value-added services available to DHL customers and create a strategic delivery of holistic solutions for their most complex supply chain needs.
“DHL Supply Chain’s logistics expertise and the addition of Inmar’s suite of returns services and its talented workforce will enable us to provide best-in-class logistics services
to our industry customer,” says Oscar de Bok, Global CEO of DHL Supply Chain.
“As companies strive to simplify their supply chain strategies and enhance their operational agility, DHL Supply Chain continues to innovate to provide integrated solutions,” says Patrick Kelleher, CEO of DHL Supply Chain, North America.
“This acquisition strengthens our existing capabilities, allowing us to offer our customers a single-source solution for their entire supply chain, including the critical and complex area of returns management.”
Consumers expect retailers to provide a seamless returns process while retailers are faced with new challenges such as returns abuse and rising operational costs. Thus, the acquisition marks a logical step to foster DHL’s customer-centric approach that involves collaboration, expertise, and integration to solve the greatest supply chain challenges.
From left: Spencer Baird, CEO of Inmar Intelligence, and Patrick Kelleher, CEO of DHL Supply Chain, North America. Image: DHL
The Mother-Child Shuttle optimises warehouse space, boosting productivity and efficiency. It integrates automated hardware and software for precise picking and replenishment, reducing inventory levels and material handling issues while enhancing accuracy and productivity.
of Newcastle is responding to the needs of industry and consumers.
PORT OF NEWCASTLE BOOSTS SUPPLY CHAIN WITH VEHICLE ENTRY SERVICE
Port of Newcastle has diversified its trade offering with several car carriers discharging more than 2,500 passenger and heavy vehicles at the Port over the Christmas and New Year period.
The passenger vehicle imports follow Port of Newcastle’s approval from the Department of Agriculture, Fisheries and Forestry (DAFF) in October as a first point of entry port.
In recent years, DAFF has tightened biosecurity requirements to protect Australia from foreign pests and contaminants. However, with limited ports approved to import passenger vehicles – only one previously in NSW – consumers have experienced delays in receiving their orders due to quarantine requirements and supply chain delays.
Port of Newcastle Acting CEO, Nick Livesey, said the Port is responding to
the needs of industry and consumers.
“The Productivity Commission and National Freight and Supply Chain Strategy both highlight the need for improved supply chain resilience across our ports and freight supply chain, and we are responding to those needs,” says Nick.
“In recent years, Port of Newcastle received calls from shipping lines globally requesting they unload vehicles in Newcastle due to extensive waits to access their proposed destination.
“We didn’t have the approval to take vehicles then, but we do now and are ready to cater for the needs of the broader automotive industry, should it be passenger vehicles, agriculture or mining.”
Kate McArthur, Executive Manager of Growth and Development said Port of Newcastle has capacity, availability and
potential for growth to accommodate industry needs.
“Vehicle imports is one of three strategic projects Port of Newcastle is focusing on, the others being a container terminal and clean energy precinct,” she says.
“With over 300 hectares of the Port’s lease land vacant, we are the only port on the East Coast of Australia that can accommodate the needs of the industry at the scale required.”
The shipments over the Christmas and New Year period received at Port of Newcastle have included passenger vehicles, along with parts and equipment for agricultural and mining equipment.
Port of Newcastle will continue to invest in the infrastructure required to accommodate the automotive industry’s needs and further improve NSW and Australia’s supply chain resilience. ■
Port
Image: Port of Newcastle
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A Linde Automated Guided Vehicle on its way to the cold store at Fonterra’s Darfield site. Images: Linde
HOW LINDE AND FONTERRA POWER DAIRY SUCCESS TOGETHER
Fonterra might not be a household name for all Australians, but you’re likely more familiar with the company than you think. This dairy co-operative, owned by thousands of farming families across New Zealand, supplies ingredients included in many food products around the world. In Australia, its portfolio includes wellknown brands such as Mainland, Western Star, Perfect Italiano, Bega and NZMP.
The co-op produces a range of foodstuffs from milk, butter, whole milk powders, cheese, cream cheese and Ultra High Temperature (UHT) products, through to ingredients used in paediatric, medical and active living commodities such as probiotics, advanced proteins, and hydrolysates. Shipping to more than 140 countries globally, the co-op moves approximately 300,000 tonnes of product during its peak months –equating to about 160,000 containers a year, or one shipping container filled every three minutes.
When Fonterra chose to partner with Linde Material Handling Australia in 2009, it was around the same time the co-op was established. Fonterra’s decision was largely influenced by the fact that many dairy organisations within the co-op were already using Linde forklifts, which had proven to be a great choice for the industry.
What started out as a supplier relationship has since evolved into a true partnership, where both companies collaborate to improve efficiency and productivity while still maintaining high safety standards. “Whenever Fonterra looks to innovate, especially in the MHE sphere, but not exclusively, they often turn to us,” says Allan Spackman, Technical Solutions Manager at Linde.
“They were the first customer in the ANZ region to take on Lithium-ION (Li-ION) from Linde, and they’re now
one of our biggest Li-ION customers in this region.
“They were our first Linde Automation customer, taking in Automated Guided Vehicles (AGVs) to their Darfield site, and they were our first Linde:Connect Charger customer in this region, too.”
Fonterra, like Linde, are innovators.
“At Linde we pride ourselves as being innovators in our industry, and Fonterra very much align with that,” says Allan. “An example of their innovative spirit is they possess the world’s biggest powdered milk dryer at their Darfield site.
“So, when we present a new innovation to Fonterra, if it has value to them, and offers something they’ve never had before, they’re often open to partnering with us and exploring its potential.”
Fonterra manages 27 distribution centres integrated with manufacturing facilities, along with four standalone large distribution centres across New Zealand – all of which look after exporting their products to the world.
Darfield, one of Fonterra’s newest facilities, mainly focuses on producing whole milk powder and cream cheese. Meanwhile, Clandeboye, one of Fonterra’s founding sites, produces a diverse range of products, including whole milk powder, butter, and cheese – with a particular focus on mozzarella. As the largest producer of natural mozzarella in the Southern Hemisphere, Clandeboye provides enough mozzarella to top an 500 million pizzas annually.
“Linde is incredibly important to Fonterra. It’s been a partnership we’ve had for over 15 years,” says Richard Tyson, General Manager NZ Distribution Centres Fonterra, New Zealand.
“They’ve supported us in our sustainability journey of wanting to decrease emissions by 50.4 per cent by 2030 and transitioning our forklift
fleet to electric helps to achieve this, as well as playing a massive role in our automation strategy.”
Fonterra has ambitious plans for automation across its distribution centres, and Linde has a key role in supporting these efforts.
“Linde has been integral in supporting our automation journey at Fonterra; they supported us in bringing our first automation to Darfield –where we’ve had huge success – and we very much look forward to rolling automation out to our other sites,” says Richard.
SPREADING EFFICIENCY: AUTOMATING CREAM CHEESE DISTRIBUTION
In 2018, while constructing its cream cheese factory at the Darfield site, Fonterra sought a supplier for automated forklifts to operate in the palletising area. Given its strong partnership with Linde, it sought guidance to identify the best solution.
The new factory introduced two distinct work zones:
1. Inside the factory: A hygiene control zone where food processing takes place that Fonterra refers to as ‘over the red line’. This is where before any workers enter, they must remove their outside clothes and dress in gear that can only be used inside the factory including sanitised overalls, hair and beard nets, glasses, boots and gloves.
2. In the distribution centre: This is separate to the factory, where palletising of the cream cheese takes place, and is then transported to the cold store section of their warehouse for distribution.
Fonterra, already familiar with Linde’s automated solutions, was drawn to its use of SLAM navigation – Simultaneous Localisation And Mapping – an infrastructure-free way for an AGV to navigate. It also wanted to explore AGVs
A Linde AGV stacking pallets at Fonterra’s Darfield site.
A Linde AGV taking Fonterra’s cream cheese on the 250m trip from the palletising area to the cold store section.
commissioning process made a huge difference to how Fonterra workers get through their day,”says Allan.
“We use a statistical program to inform us how effective our AGVs are, and by the time the machines were fully commissioned, we found that their technical uptime rate was among the best across all Linde’s AGVs globally.”
Today, Fonterra’s AGVs are now used as a benchmark for other AGV projects around the globe.
POWERING UP WITH LINDE: CONNECT CHARGER
The first rollout of the Linde:Connect Charger, a new charge management system from Linde, took place in early 2024 at Fonterra’s Clandeboye site.
This was a trial for Fonterra to see if it’s a viable solution that they could roll out to its other sites, and so far, things are looking good according to Bruce.
“What we’ve seen so far is really positive, and it’s very likely we’ll be installing quite a few more systems in the near future,” he says.
Power limitations at site proved challenging for Fonterra’s operations.
“Many distribution centres were originally built for minimal power use, making electric charging station installations challenging,” says Bruce. “Linde:Connect Charger helps us sidestep significant infrastructure upgrade costs.”
Through regular discussions with Linde, Fonterra identified the opportunity to trial new technology that could address the issue.
The system connects multiple charging stations, enabling them to communicate and prioritise which machines get charged first, or the fastest, by intelligently allocating the right amount of power to each station. For example, if three machines require simultaneous charging, the charger will identify each truck’s requirements, determining which one needs a faster charge, and which one can charge more gradually.
“Having the option to run the Linde:Connect Charger allows us to charge the fleet efficiently and effectively, and we didn’t have to spend a lot of money to install more electrical infrastructure or upgrade what we had in order to do it,” says Bruce.
“It turned out to be a perfect fit for our application.”
Fonterra’s decision followed thorough research, assessing:
• required operational uptime;
• charging time availability; and
• electrical capacity to support uninterrupted fleet operation.
The warehouse section where the system was installed faced limited power supply.
This solution allowed Fonterra to utilise their existing infrastructure, avoiding costly upgrades. Additionally, it provides data logging, enabling Fonterra to monitor charging schedules and prioritise key machines.
The trial at the Clandeboye site will guide potential rollouts across Fonterra’s 26 other sites.
CONTINUING A LEGEN DAIRY PARTNERSHIP
Fonterra’s Total Cost of Ownership (TCO) model considers many factors including energy consumption and maintenance costs to help the co-op determine which brand fits best for their application.
“Based on working with other MHE brands in the past, we know that we’d rather spend a bit more money up front on a product that is right for us, and that’s a Linde,” says Bruce.
“Linde forklifts and warehouse trucks are very well built with great reliability. For Fonterra, we view Linde as the best brand in the market for safety, technology, and ergonomics – our operators love our Lindes. We know and trust the brand, so it’s a no-brainer.
“I’ve always had a great relationship with the many staff I deal with at Linde.
“Every time I have an issue or challenge, there’s always a solution
being offered on the other end, and that’s priceless in my opinion.”
When asked why Linde forklifts are such a seamless fit for Fonterra, Bruce explained why.
“We own our whole fleet, so cost of ownership is a key aspect to selecting the right product for our application,” he said.
“We do try other brands on odd occasions to compare what’s on the market, see how they perform, and ensure that we’re getting the best.
“And time and time again we prove that Linde is top of the bunch, where the reliability and the performance is there.
“You just get so much more flexibility, longevity and reliability with a Linde, and that’s what keeps our operations going so smoothly.”
Across its 27 distribution centres, Fonterra operates a fleet of more than 600 machines, 60 per cent of which are now electric.
“The strong relationship we have with Linde opens up a lot of opportunities for us to explore automation and other new technologies coming through, particularly around safety,” says Bruce.
“We explore and collaborate together to see where these new solutions can fit into our business.
“I also find it’s pretty special for us that we get to access new and exciting technology that’s coming onto the scene, but not yet publicly released.”
Referring to the partnership Fonterra has with Linde, Richard was effusive.
“Linde has been awesome for us,” he said.
“They really partner with us; they evolve with us and it’s a relationship we absolutely see continuing on into the future.” ■
Linde forklifts in action at Fonterra’s Clandeboye site.
FUTURE-PROOFING WAREHOUSING: LESSONS FROM THE GLOBAL STAGE
Prological Consulting empowers businesses with future-proofed warehouse design and supply chain strategies to thrive in a shifting buyers’ market.
Mwith Peter Jones, founder of Prological, to discuss how decision makers can equip their businesses by optimising warehousing, leveraging automation, energy, and innovation.
Prological, which is an endto-end supply chain consulting firm, specialises in international freight, domestic freight, warehouse optimisation, and strategic supply chain solutions.
The company was founded 15 years
ago, and its origins lie in tactical supply chain services before evolving into more complex and strategic areas such as network design, warehouse design and supply chain strategy development aligned to business objectives and ambition.
In totality, the company’s primary value-proposition lies in its ability to equip businesses within logistics for an ever-changing market.
“When you consider a 30-year history, traditional pre-COVID warehouses are no longer fit for
purpose moving forward,” says Peter.
Prological offers consulting services to help clients integrate advanced and emerging technologies, such as automation and energy storage solutions.
Peter highlights that the Australian logistics sector still lags behind other parts of the world in adopting these innovations.
“The reason we are considered immature in warehouse design is that Australia has historically had abundant, cheap land, along with a stable climate and geotechnic conditions,” he says.
“These factors have allowed us to build wide and cost-effectively rather than high, as we’ve had cheap land and haven’t faced the weather or geotechnic challenges seen in other parts of the world.
“To address this, we first examine practices in more advanced regions worldwide. Different parts of the world provide unique insights into areas where they excel.”
When examining vertical warehouse construction, for example, Prological can refer to Asia, particularly Singapore. Major Asian cities have been adopting vertical warehousing for decades, with infrastructure like Singapore’s Changi Logistics Park, where warehouses reach heights of 50 to 60 metres and can accommodate semitrailers.
In contrast, Australia has only recently begun exploring vertical construction, with a few small-scale examples emerging in recent times and primarily only in Sydney at this stage.
Rather than directly replicating these designs, Prological adapts the underlying principles to suit our unique Australian context.
“We’re not doing anything beyond extending ideas that already exist somewhere in the world. What we do is identify where the world’s best practices are,” says Peter.
“We study facilities such as the Porsche manufacturing facility in Stuttgart, the McLaren Technology Centre in Woking UK, and the Nike European Logistics Campus in global headquarters in Belgium.
“So, we look at those and say, ‘Right, we know this is possible because there it is.’ Then we ask, ‘What can we learn from that, and what principles from those examples can we apply within our framework?’”
Peter explains that Prological doesn’t expect Australia to get ahead of the global development curve in this area anytime soon.
For now, its focus is on examining the world’s best practices and learning from them, not only in warehousing, but in rail freight, energy production and storage in the industrial environment, automation and future fuels
Peter explained that over his 28 years in the industry there has been a shift in how supply chain leadership is perceived within larger businesses.
Previously, the lead supply chain professional lacked a voice in the C-suite. And within logistics teams, there was a culture of assuming that this role already had all necessary knowledge.
Now, supply chain has become a key topic in boardrooms, fostering a more inquisitive culture where businesses ask questions outside, instead of assuming they have all the answers within.
According to Peter, executives often ask, “How are they (the competitor) doing that? Why can’t we do the same?” as they look at better practises in theirs and other sectors.
The response is frequently, “We can’t replicate that exactly due to specific reasons. However, we can adapt the underlying principles to suit different situations.”
At Prological, innovation is a key focus within its marketplace.
This commitment to forwardthinking solutions is a reason clients seek the company out, as it is recognised for its ability to innovate and deliver tailored strategies that can deliver advantage.
INSIGHTS FROM PROLOGICAL: MARKET SHIFTS
One of the disruptive changes in the logistics sector is the shifting dynamics of the market.
The warehousing industry underwent a seismic shift during COVID-19, driven by the growth of B2C sales across both online and bricks-andmortar businesses.
To keep up with demand, companies increased inventory levels, transitioning from a “just-in-time” to a “just-incase” inventory strategy.
This shift, coupled with a surge in consumer demand, caused warehouse
vacancy rates in Sydney and Melbourne to plummet below 0.5 per cent by 2022. The resulting strain on supply pushed warehouse prices to record highs, reflecting the acute shortage of available space.
As global supply chains stabilised and economic conditions softened, the pendulum swung back toward leaner inventory strategies, though not as extreme as pre-COVID levels.
This transition, combined with reduced consumer demand, led to a surplus of warehouse space.
In Sydney, there are currently 300,000 square metres of sublease space on the market – equivalent to a full year’s pre-COVID supply.
“Today, demand is higher, but we already have 300,000 square metres available in the sublease market alone,” says Peter. “This figure doesn’t even account for the speculative developments undertaken by developers, or the facilities left vacant when tenants moved to new locations after their leases ended.”
Melbourne has followed a similar trend, albeit on a slightly smaller scale, highlighting the widespread shift from scarcity to oversupply.
COST DISPARITIES
ACROSS STATES
The cost disparity between Melbourne and Sydney’s warehouse
facilities is largely driven by land availability and geographic constraints.
“Melbourne is much less constrained,” says Peter.
Melbourne benefits from a more expansive and less restricted landscape, allowing for greater industrial development compared to Sydney, which is limited by natural barriers like mountains and rivers.
As a result, Melbourne’s warehouse costs are 60 per cent of the cost of an equivalent Sydney property.
As Peter explains, this cost advantage is prompting many businesses to relocate their national distribution centres to Melbourne.
“Rather than focusing on Sydney, which has traditionally been the preferred location,” says Peter.
While freight costs from Melbourne may be slightly higher, the savings on infrastructure and leasing costs more than offset these expenses.
Melbourne has growing industrial corridors, such as those in the western suburbs and the rapidly emerging northern corridor towards Beveridge.
These locations offer opportunities for businesses seeking cost-effective and scalable warehousing solutions, solidifying the city’s position as an attractive logistics hub.
Supply chains are exciting, ever changing and increasingly complex, says Peter. ■
Prological provides consultancy on warehouse strategies, helping clients adapt to shifting supply chain dynamics. Image: nordroden/stock.adobe.com
Falcon Autotech is a global intralogistics automation solutions company. With over 10 years of experience, Falcon has worked with some of the most innovative brands in E-Commerce, CEP, Fashion, Food/FMCG, Auto and Pharmaceutical Industries.
CTOYOTA FORKLIFT PERFORMANCE PLAYS A PIVOTAL ROLE FOR COS
COS enhances its Sydney distribution centre’s efficiency with 21 new Toyota forklifts, strengthening its partnership with Toyota Material Handling Australia (TMHA).
OS, an education supplies business, is boosting the efficiency and performance of its Sydney distribution centre with the support of reliable, high-performance forklifts from Toyota Material Handling Australia (TMHA).
This partnership supports COS in maintaining efficient and seamless logistics, contributing to the service it provides to customers across New South Wales.
Led by second-generation Co-CEOs Belinda and Amie Lyone, COS has grown from its humble beginnings in 1977, when it was founded by Dominique Lyone with just two staff members in Western Sydney, to a company of more than 600 employees. With sales offices and distribution centres in every state and territory, COS provides thousands
of products every day to keep workers, patients, and students healthy, safe, and productive.
Recently, COS placed an order for a range of Toyota high-reach and counterbalance forklifts, as well as single- and double-length electric pallet jacks, to refresh the fleet at its Sydney distribution centre.
Upgrading a sizeable portion of its ageing material handling fleet, COS has ordered a total of 21 new pieces of equipment for its New South Wales operations, the result of a collaboration between COS and TMHA account manager Michael Provan.
“I worked with the COS team to provide a deal that would work best for their warehouse operation,” says Michael.
“I met with COS several times, and
we talked through the different options, the different models, the variations on how we can supply – whether that be a long-term rental, purchase – what that pricing and rates would look like. Through that process, we nutted it down to what it’s now become.
“We worked together to see what options would work for COS, what suited its business model, and what suited its finance team and management team. Over time, we were able to work out the model split, the supply split, work through that, and find a plan to move forward.”
Owning its Toyota forklift equipment outright, COS depends on TMHA to ensure its distribution centres run smoothly and efficiently, delivering supplies to businesses across NSW.
COS has been a customer of TMHA
for more than 10 years.
The partnership developed between the two companies was a big reason for continuing their fruitful partnership, says Troy Riggs, Distribution Centre Manager, COS NSW.
“Michael Provan and I have built a great relationship,” says Troy. “That relationship is why I pushed so hard to continue our partnership with Toyota for our new fleet.
“We often look for the latest tech or best price and overlook the value of a solid working relationship. For me, when partnering up with a business, the relationship is the crucial part.”
The first batch of Toyota forklifts has already arrived at COS’s NSW distribution centre, which has been put to immediate use by the team who appreciate the performance, ergonomics
and safety features of the latest Toyota machines.
“My co-workers were loving being able to test out their new equipment,” says Troy.
“The looks of excitement on their faces as new equipment arrives is priceless.
“They know they are now driving the safest, most ergonomic equipment on the market. There is a real sense of pride on display from the team.”
The new fleet of equipment replaces old Toyota forklifts, which have been in service for COS for approximately 10 years. A decade of consistent service has meant that Toyota’s team of service technicians have also developed a close working relationship with the warehouse team.
“Our technicians were on a first-
name basis with most of the people on-site, and the relationship there has been very good,” says Michael.
Minimising downtime is crucial for any business and having a team of knowledgeable and experienced technicians able to rapidly respond to any servicing requests is a crucial part of TMHA’s offering to clients.
Troy expressed his satisfaction with the company’s decision to partner with TMHA, stating that he would “100 per cent” recommend TMHA to others, based on his positive experience with the brand in his roles at COS and previous positions. ■
For more information, call Toyota Material Handling Australia on 1800 425 438 or visit www. toyotamaterialhandling.com.au
COS has been a customer of TMHA for more than 10 years.
EMBRACING INDUSTRY 5.0
Argon & Co supports supply chains in embracing Industry 5.0, focusing on AI, sustainability, and resilience to overcome uncertainty.
Argon & Co is a global management consultancy that specialises in operations strategy and transformation. With expertise spanning supply chain planning, manufacturing, logistics, procurement, finance, and shared services.
IRIS by Argon & Co, which launched in the ANZ region mid last year, is the specialist team within Argon & Co that have expertise in data and AI for operations. They offer services that span data and AI advisory, advanced operations analytics and AI applications, which is underpinned by its own innovation lab and an AI application managed service.
Together, Argon & Co and IRIS are developing support for clients contemplating a transition to industry 5.0, which focuses on collaboration between humans and advanced technologies such as artificial intelligence (AI) and collaborative robots. This approach fosters more resilient, sustainable, and humancentric systems while addressing challenges like productivity and supply chain disruptions.
By embracing its basic principles, organisations can stay competitive, agile, and future-ready.
BASIC PRINCIPLES OF INDUSTRY
5.0
At the heart of Industry 5.0 is the seamless integration of humans and
machines to improve outcomes. This principle challenges the narrative of machines replacing human roles, instead focusing on role augmentation. But perfecting this process can be challenging.
“We often hear the phrase ‘humanmachine interaction’ (HMI), but the real challenge lies in blending human capabilities with machines to drive better outcomes,” says Aiden Heke, Advisor at Argon & Co. “That’s where the complexity truly begins.”
At this stage, it remains theoretical, with how-to-implement cases still in their infancy.
For example, in Industry 4.0, digital twins are often referenced –the ability to create a virtual replica of a manufacturing plant to enable scenario planning and gain a deeper understanding of operations within that space. From a human interaction perspective, it is typically an analyst driving the model, adjusting variables, observing outputs, and identifying the best path forward. The type of decision-making involved depends on the specific goals and outcomes being sought with the digital twin.
“In Industry 5.0, we’re starting to see potential use cases like integrating VR at an operational level,” says Aiden. “This could look like running a console within VR that directly impacts and influences the manufacturing floor in real time. These integrations are where
we’re beginning to see some exciting possibilities.”
Another key principle of Industry 5.0 is sustainability, emphasising the reduction of carbon footprints and the adoption of circular economy practices. Companies are leveraging AI and data analytics to cut waste, implementing end-of-life product strategies to support recycling and reuse, and embedding environmental goals across all stages of operations.
Failing to prioritise sustainability risks eroding competitiveness as it becomes a core focus for consumers and regulators alike. It is now
The core of Industry 5.0: human-machine collaboration for enhanced productivity and sustainability. Images: WrightStudio/stock.adobe.com
Aiden Heke, Advisor at Argon & Co. Image: Argon & Co
Visualising next-generation supply chains with AI-powered insights and adaptable, resilient frameworks for Industry 5.0. Image: Zaleman/stock.adobe.com
common place to link capital raises to appropriate ESG performance.
“I’d say the circular economy and sustainability are becoming embedded, whereas before they were more of a consideration than a core part of the framework,” says Aiden. ‘’However there is still more work to be done as we begin to understand the implications of stronger regulation in NZ and Australia and the impact of scope 3 requirements to supply chains.”
Aiden’s final principle for industry 5.0 is supply chain resilience, which focuses on building agile, adaptable systems to withstand disruptions and ensure continuity. Supply chain resilience prioritises robust risk management through proactive measures to anticipate disruptions, whether from geopolitical shifts or environmental challenges. It also emphasises agility and adaptability, enabling real-time operational adjustments with the support of AI-driven predictive insights.
“If you’re not focusing seriously on those areas, you need to consider how to embed them into your business,” says Aiden. “Some might argue that we’ve over-indexed on resilience due to the lingering fear of another COVID-like disruption. Getting the balance right is key and increasingly we talk about agile supply chains, with an ability to adjust in as near real time as possible”.
A VISION FOR NEXT GENERATION SUPPLY CHAINS
Aiden noted that a number of Argon & Co’s clients are starting to discuss the next generation of supply chains. Whether it’s Industry 5.0 or an adaptation of that concept, he sees it as the next evolution – or vision – for the
supply chain. He believes that industry is already asking for it, even if not in precise terms.
“We have a collective responsibility to move beyond just academic definitions and put some real substance behind how this vision comes to life,” he says. “Supply chains are under constant pressure, and that impacts everything – including the cost of living and what ultimately reaches our plates, or the goods and services we consume.
“I think Industry 5.0 is an interesting concept because it challenges us to improve supply chain efficiency in a way that remains human-centric.”
Aiden acknowledged that while Industry 4.0 is human-centric, there is currently a lot of fear in the market around job displacement. He explained that Industry 5.0 challenges us to view roles as being augmented rather than replaced.
“In Australia and New Zealand, we’re also grappling with a significant productivity issue, and there’s no clear plan to address it in the near term,” he says. “For me, this framework offers an opportunity to drive much-needed productivity improvements across our industries.”
BRIDGING
INDUSTRY 4.0 AND INDUSTRY 5.0
While many organisations are still navigating the complexities of Industry 4.0, the emergence of Industry 5.0 introduces an opportunity to leapfrog steps and integrate advanced technologies – such as AI – without heavy reliance on legacy platforms. For example, companies still managing
processes through spreadsheets can adopt modular, AI-powered solutions to enhance efficiency without investing in
At the same time, Generative AI allows for cost-effective, custom tools to bridge gaps between existing processes and modern digital ecosystems. This accelerated approach enables late adopters to bypass slower, incremental transitions and progress directly into next-generation systems. To fully capitalise on this opportunity, according to Aiden, organisations need to examine productivity at mu
“At an individual level, it’s about asking: what can people like you, and I do smarter on a day-to-day basis by integrating technology into our work?” he says. “At a functional level, how can specific areas, like procurement, become more efficient through digitisation, AI, or machine learning? Then, at an industry level, how can we foster greater cooperation?”
Industry leaders looking to drive the conversation forward should begin linking next-generation discussions to industry 5.0, removing distinctions where possible to build momentum.
“There are leaders in the industry who can take this step. Some of the bigger players, like those on the frontiers – such as in New Zealand, for instance – may already be thinking about it, even conceptually,” says Aiden. “The rest of the industry watches them and pays attention to how they lead. I think competitive forces will ultimately dictate the direction we take.
“The reality is that we’ll get on board with this because it offers better outcomes for people in the industry.”
To stay competitive in an evolving landscape, now is the time to explore what Industry 5.0 means for your organisation. By embracing AI-driven tools, sustainability practices, and resilient supply chain frameworks, businesses can enhance productivity while keeping humans at the centre.
For those interested, Argon & Co is running a training course in Singapore focused on this topic, exploring what industry 5.0 means and how organisations can start preparing for it
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MachShip is set for an official launch in the New Zealand market in April 2025. Images: MachShip
MACHSHIP BRINGS FREIGHT INNOVATION TO NEW ZEALAND
MachShip’s growth into New Zealand continues its mission of delivering efficient, sustainable freight solutions while meeting customer needs.
As Australian-based freight management software company MachShip prepares to expand into New Zealand, its growth prospects are stronger than ever.
Founded and headquartered in Melbourne, MachShip is Freight Management System (FMS) that helps businesses across Australia streamline logistics operations and optimise supply chains.
The company distinguishes itself by integrating more than 500 Australian transport providers and facilitating over $1 billion in annual freight spend. With a client base of more than 3,500 businesses, it offers its customers access to a variety of carriers, enabling a consolidated freight management solution to meet diverse needs.
MachShip’s platform is valuable for freight brokers, who can whitelabel the system for their clients, as well as for wholesale, distribution, e-commerce, and retail businesses, which represent the bulk of their customer base. All users manage their carrier rates and accounts through the platform, giving them control and flexibility.
As MachShip turns its focus to New Zealand, the company aims to replicate its Australian success while continuously enhancing its platform with new features to meet the evolving needs of its growing customer base.
THE ROAD AHEAD
The initiative into the New Zealand market, set for an official launch mid 2025, will allow the company to serve its existing Australian clients with operations in New Zealand while tapping into new customer segments in the region.
“The motivation for expanding into New Zealand is driven by customer demand,” says Sam Rowse, Chief Revenue Officer, MachShip.
“We have a sizable number of Australian-based clients with operations over there.
“Many of these businesses are global, or at least APAC-sized, and they need us to support them in New Zealand as well. There’s a clear demand for our services in that market.”
At the core of this expansion is MachShip’s carrier network. The company offers seamless integrations with a diverse array of transport providers, allowing customers to choose the best carrier for their specific needs.
“Our expansion into New Zealand represents a natural progression in MachShip’s growth,” says Sam.
“We’re not just bringing our platform across the Tasman; we’re bringing our commitment to helping businesses achieve greater efficiency, transparency, and cost control in their logistics operations.”
MachShip is building relationships with several New Zealand carriers, including Freightways, NZ Couriers, Post Haste, Castle Parcels, NZ Post, Bascik, and Move Logistics. These partnerships will enable the company to cater to a spectrum of freight profiles, from B2B to B2C shipments.
This new market will allow MachShip to further refine its platform and expand its features. The company is working to integrate the unique regulatory requirements of New Zealand, such as Dangerous Goods legislation and local currency adjustments, into its system.
Additionally, MachShip is keen to maintain the flexibility of its platform,
ensuring that it can evolve to meet the changing demands of the logistics and freight industries.
A VISION FOR THE FUTURE
While expansion is the immediate priority, MachShip’s growth strategy goes beyond geographical borders. The company is investing heavily in its technology stack to enhance its existing product and scale for future demand.
“MachShip is currently undertaking a complete rewrite of our platform, which is an exciting step forward for the company,” says Sam.
“Essentially, it’s an upgrade to our entire tech stack, allowing us to deliver even better solutions to our customers.
“Like any major investment, it’s a big decision, but it aligns with our growth strategy.”
In addition to this upgrade, MachShip is working on integrating a carbon emissions calculator into its system, a tool that will help customers assess the environmental impact of their logistics operations. As sustainability becomes a critical consideration for businesses worldwide, this feature will enable customers to make more informed choices about their freight operations, factoring in not only cost and time but also carbon emissions.
“The carbon emissions calculator is going to be essential,” says Sam.
“It’s going to provide visibility on the environmental impact of freight choices and give our customers the ability to make more sustainable decisions. This is something that’s coming not just from a regulatory perspective but from increasing customer demand.”
Beyond the carbon emissions calculator, MachShip is poised to expand its product offering
by incorporating advanced fleet management capabilities in 2025. This evolution aims to provide professionals with a suite of tools that streamline fleet operations, optimise route planning, enhance driver scheduling, and enable real-time tracking. By addressing the challenges, MachShip’s integrated solution will empower logistics teams to improve efficiency, reduce costs, and deliver greater visibility and control across their supply chain operations.
CHALLENGES AND OPPORTUNITIES
While the opportunity to expand into New Zealand is exciting, the process has not been without its challenges.
“We’re essentially rewriting our platform from the ground up,” says Sam.
“It’s a big undertaking, but we must be able to support more complex customer needs and grow into new markets. While it’s challenging, it’s also an incredibly exciting phase for the business.”
Another challenge is timing.
“When you have customer demand and high expectations, the real challenge is making sure you can deliver within those timeframes while juggling multiple moving parts,” adds Sam.
“That’s probably the biggest challenge we’re facing right now. But overall, it’s incredibly exciting. The fact that we have a clear launch date for our expansion into New Zealand is motivating, and we’re looking forward to making it happen.”
LOOKING TO THE FUTURE
In the longer term, MachShip is eyeing global expansion, with New Zealand serving as the first step toward becoming a global freight management software provider.
MachShip believes that its unique value proposition – integrating with a variety of carriers and offering customisation options – positions it well to take on international markets.
“Global or geographic expansion is a high priority for us, but it’s not something we rush into,” adds Sam.
“Our approach is focused on organic growth. A great example of this is the demand we’ve seen from our existing customers to expand into New Zealand. We don’t just enter a new market blindly; we make sure there’s a clear, proven demand before making that investment, reducing the risk and uncertainty.
“This organic growth strategy is a key part of how we plan our expansion,” says Sam.
MachShip’s expansion into New Zealand reflects its strong Australian roots and focus on sustainable growth. By embracing customer needs and advancing technology, the company is building a global future in freight management.
“As we look ahead, our focus remains on innovation and customer success,” says Sam.
“Whether it’s through expanding our geographic footprint, delivering thought leadership, or enhancing our platform’s capabilities, we’re committed to making freight management simpler, more efficient, and more accessible.” ■
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High-density pallet racking is designed for optimised storage and accessibility in large-scale warehouse operations. Images: BHD
BHD UNIFIES VICTORIABASED OPERATIONS WITH NEW PARTNERSHIP
BHD has formalised a partnership with its long-term distributor, All Brands Racking, unifying operations under the company banner.
Established seven years ago by Craig Portbury, All Brands Racking provides warehouse storage solutions, including pallet racking and installations, focusing on both new and second-hand materials.
The Victoria-based company specialises in supply, design, and installation of storage systems for both commercial and residential clients.
Its product range includes pallet
racking, long span shelving, cantilever racking, drive-in racking, shuttle racking and warehouse makegoods.
Historically, All Brands acted as the informal distributor of BHD. The company would purchase second-hand materials for re-distribution.
This of course included BHD products, with a combination of other products from wholesalers.
“We used to purchase off other
companies, including a lot of secondhand racking, often from businesses moving out or closing down,” says Luke Jackson, General Manager at All Brands and BHD Victoria.
“If we needed new materials, –everyone knows everyone – so we’d just ring around, get pricing for the job, and work with that.”
“But now, as BHD, we’re focused solely on distributing our own racking
and related solutions.”
Late last year, All Brands took a step to strengthen its role as a dedicated distributor of BHD products. The company has since rebranded and now operates under the BHD banner as BHD Victoria.
“When we spoke with John Harrison, BHD’s Sales Director, he explained that the company has recently undergone a significant operational restructuring,” says Luke.
“Previously, it primarily operated as a wholesaler with direct customers. We operate under BHD, and they handle a lot of the marketing, which generates a significant number of leads and opportunities for us. That’s why having BHD Victoria makes sense – it aligns with BHD’s branding.”
Throughout December last year, while All Brands and BHD were finalising their contract, All Brands continued to purchase materials independently while also handling incoming leads.
“People would often ask, ‘Wait, I contacted BHD, but you’re All Brands Racking – what’s the connection here?’” says Luke.
“I’d explain that we’re a distributor for them.
“This new approach streamlines everything and ties it all together seamlessly. I’m very excited about this partnership. That’s one of the reasons I came here – to do something like this. I’m really enjoying it; there’s a lot of potential in it.”
WHAT THE PARTNERSHIP MEANS FOR BUSINESS AND CLIENTS
This new partnership will see BHD having a larger presence in Victoria, and all services and products associated with the company will now be more accessible in the state.
Whether that involves supplying, designing and installing racking, All Brands or BHD Victoria can facilitate. As such, the products that BHD Victoria can distribute are varied.
The type of products being stored plays a role in determining the appropriate solution. For instance, if a client has a large quantity of identical SKUs in bulk, there are specific options designed to suit that scenario.
Conducting on-site measurements and consultations is critical for BHD
A radio shuttle racking system showcases automated pallet movement, which is designed for enhanced operational efficiency.
Victoria, as it allows the company to provide tailored solutions that meet each client’s unique storage needs.
In discussing the strengths of their partnership with BHD, the team at All Brands emphasised its confidence in the quality and reliability of BHD’s product range.
“As a distributor, we’ve put our name behind BHD’s products, which speaks to the trust we have in their quality,” says Luke.
“We’re confident in recommending their products to clients, knowing they’re reliable and meet high standards. It’s a product we’re proud to supply.”
Expressing optimism for the future, Luke explained that he’s eager to see how this partnership evolves.
“I hope it lasts a lifetime,” he says. “If it takes off and grows like we expect it to, the products they offer will give us a stronger market presence, which in
turn will increase our revenue and help us grow together. This is a big venture for us, but we wouldn’t have taken it on if we didn’t believe in it. So far, the experience has been great.”
WHAT ELSE IS ON THE HORIZON FOR BHD?
Looking ahead, All Brands is setting its sights on expanding its reach and capabilities to meet the evolving demands of the warehouse storage industry.
While the partnership with BHD provides a solid foundation, Luke emphasises that the company is eager to explore more distribution partnership opportunities beyond Victoria.
“BHD is opening up distributors in Melbourne, Queensland, and Shepparton, and they’re aiming for more distributors,” he says.
“We are excited about the opportunity to grow the business and look forward to the opportunity.” ■
AI-DRIVEN SUPPLY CHAIN OPTIMISATION WITH SATALIA
Satalia, a company specialising in AI-driven logistics and supply chain optimisation, has announced the release of its latest solution.
Founded in 2008 by Dr. Daniel Hulme, Satalia evolved from a University College London spin-off into a company that specialises in enterprise AI solutions.
With a team of more than 200 professionals, including more than 20 PhDs and MScs, Satalia’s solutions address the growing complexities of last-mile deliveries and large-scale enterprise logistics.
These solutions leverage AI to help businesses overcome critical challenges – enhancing customer experience by maximising speed, efficiency, and costeffectiveness of delivery.
“We take a customer-centric approach to logistics, developing custom AI-powered solutions that solve specific operational challenges,” says Daniel Hulme, CEO at Satalia.
“Our AI systems optimise routing, reduce operational costs, and even increase customer satisfaction, delivering 200x ROI for our clients.”
ADDRESSING A CHALLENGE IN SCHEDULING
Typically, businesses replacing scheduling systems often face challenges that can ultimately impact customer satisfaction.
They may encounter issues where they overcommit to orders or play it too safe, both of which have negative consequences.
Satalia’s solutions are designed to address pain points in scheduling within logistics like these.
“So, we’re talking about the time when you stop offering delivery slots,” says Paul Hart, Logistics Lead at Satalia.
“You say, ‘Sorry, customers, no more slots available for tomorrow,’ or it could even be for the same day.
“For instance, you might cut off bookings in the morning for afternoon deliveries.
“That cut-off point – from removing the slots on the website to delivering to
Streamlining last-mile logistics with smarter delivery processes can enhance efficiency and customer satisfaction.
Image: Friends Stock/stock.adobe.com
the customer – is quite compressed.”
As Paul says, there’s a lot that needs to happen in that time. Orders need to be picked, packed, marshalled for the vehicles, and loaded efficiently.
“If you’re spending an hour of that limited window just on scheduling, it creates significant challenges,” he says.
“Alternatively, companies may undercommit, accepting fewer orders – perhaps 180 instead of 200 – to avoid potential complications.”
The process becomes more challenging during high-pressure periods.
From the time slots are closed for new orders to when deliveries must be made, there is a narrow window to get the job done.
If the scheduling system takes an hour to process during this critical period, it adds another layer of inefficiency.
In markets like Australia, where customer expectations are high for
same-day or next-day delivery, the ability to order and receive goods with minimal lead time is essential.
Businesses must optimise scheduling dynamically and avoid delays to maintain competitive customer offerings.
SATALIA DELIVERY
Satalia’s custom offerings, built using advanced technology, are tailored to meet the unique needs of each client.
“Whether it’s creating digital twins for scenario planning or optimising delivery schedules to reduce costs and improve customer experiences, we deliver bespoke solutions that work in real-world environments,” says Daniel.
“Our goal is not only operational efficiency but to improve the lives of our clients’ customers.”
The company’s flagship product, Satalia Delivery, is designed to optimise last-mile logistics, particularly for Satalia’s grocery retailer clients.
“We’ve engaged with several clients in Australia, including Woolworths,” says Paul.
“It began with an engagement with UK grocery retail giant Tesco, where we developed its last-mile solution.
“From that project, we built out the product, which is now used in the UK by companies like DFS, a furniture retailer, and HSS Hire, a tool hire company.
“While the solution is primarily aimed at the grocery market, it can be utilised by any business with its own vehicle delivery fleet.”
HOW IT WORKS
The system optimises order scheduling by determining which orders go into what vehicles and their delivery times.
Utilising advanced AI, it powers delivery slot availability for customers in real-time.
For example, when a customer visits a grocery website to check delivery options, the system continually re-optimises the orders in the background. This ensures the displayed slots are accurate and optimised for efficiency.
“It’s pretty much instantaneous. Satalia Delivery is capable of operating in sub-seconds,” says Paul.
“From the moment you hit the button to check available slots, it performs the
Satalia leverages advanced AI to optimise delivery routes, streamline scheduling, reduce costs, and improve resource utilisation. Image: Maksym/stock.adobe.com
calculations – not just for optimisation but also for distance and time.”
By continually adjusting schedules, the system offers customers greater flexibility and choice while preventing overcommitment.
Unlike traditional methods, where companies might estimate the number of orders they can handle – risking either overloading or underutilising resources – the system dynamically balances capacity.
This approach ensures no order is rejected due to poor allocation while optimising vehicle usage and operational efficiency.
PROVEN RESULTS
Clients leveraging Satalia’s solutions have experienced a wealth of benefits.
For example, a prominent Australian supermarket chain achieved a 30 per cent increase in delivery capacity, resulting in an additional $91 million in revenue.
Additionally, Satalia’s solutions continue to save clients 11 million delivery miles annually, reducing operational costs while cutting fuel consumption and carbon emissions. By streamlining processes and leveraging automation, the company has also achieved efficiency gains equivalent to the output of 139 fulltime employees, enabling labour cost savings without compromising productivity.
NEW SERVICES
Satalia is expanding its focus to include new projects that go beyond its core expertise in last-mile delivery, tackling more complex and bespoke challenges in broader distribution networks.
The company aims to strengthen its reputation as a versatile solutions
provider by delivering tailored systems designed to meet diverse needs across the end-to-end supply chain.
“We have a strong specialisation in last-mile delivery, but we also provide tailored services for companies with highly specialised problems that don’t fit into off-the-shelf systems,” said Paul.
“In these cases, we can either repurpose assets we’ve already developed – like our routing engine, which calculates time and distance for a variety of applications – or build entirely bespoke solutions.”
For instance, some of Satalia’s clients use large car transporters capable of carrying up to 12 vehicles, depending on their size.
Larger vehicles, such as SUVs, reduce the capacity to 8–9 vehicles.
Loading these transporters is akin to playing Jenga, requiring the larger cars to be placed on the bottom deck and the smaller ones on top, all while adhering to delivery time slots and optimising travel distances.
Adding to the complexity, the drivers are typically on the road for four days at a time, picking up and delivering vehicles throughout their routes.
Existing systems can address parts of these challenges, but this client had relied on manual planners to bridge gaps.
“That’s where we stepped in, providing a customised solution that met their unique needs,” said Paul.
“This example highlights our ability to work beyond grocery delivery and last-mile logistics.
“We’re expanding our expertise into broader distribution challenges, building a reputation for delivering solutions across the entire supply chain.” ■
80 YEARS OF AUSTRALIAN MANUFACTURING EXCELLENCE
Southwell Lifts & Hoists has been shaping Australia’s vertical transport industry for decades, driven by innovation and local manufacturing expertise. Its journey highlights a legacy of growth and adaptation.
As a company that has not only witnessed but actively shaped the evolution of the vertical transport industry in Australia, Southwell Lifts & Hoists stands as a testament to the power of homegrown ingenuity and engineering prowess.
THE EARLY YEARS
Founded in 1945, the company emerged in a post-war era when Australian manufacturing was poised for growth. The company’s inception was driven by a vision to provide locally made, reliable lifting solutions to a nation rebuilding its industries. With a focus on quality craftsmanship and customer satisfaction, the founders established
Southwell Lifts & Hoists was founded in 1945. Images: Southwell Lifts & Hoists
The 1980s saw Southwell expand its operations while remaining steadfast in its commitment to local manufacturing.
a legacy that would resonate for generations.
“In those early days, we were driven by a passion to build something truly Australian, something that would support our local industries and communities,” says Hamish McGregor, Southwell’s Managing Director.
“We built our reputation on the strength of Australian workmanship and a commitment to delivering solutions that exceeded expectations.
TECHNOLOGICAL ADVANCEMENTS AND DIVERSIFICATION
The 1960s and 1970s marked a period of transformation for Southwell Lifts & Hoists. The company expanded its product range, embracing new technologies and responding to the evolving needs of Australian businesses. The introduction of hydraulic and electric-powered hoists showcased its commitment to innovation, offering improved efficiency and safety to a growing customer base.
A landmark achievement during this era was the development of the freestanding goods hoist, a testament to Southwell’s ingenuity and its ability to anticipate market demands.
“The freestanding goods hoist was a breakthrough for us,” says Hamish.
“It was a symbol of our ability to innovate and adapt, to create solutions
that were uniquely suited to the Australian market.”
EXPANSION AND MODERNISATION
By the 1980s, Southwell had established itself as a key player in the Australian vertical transport industry. This period saw the company expand its operations while remaining steadfast in its commitment to local manufacturing. The demand for reliable and efficient lifting solutions was on the rise, and Southwell met this demand.
The 1990s were characterised by modernisation and the adoption of cutting-edge technologies. Southwell invested in research and development, leading to the creation of advanced hoisting systems that incorporated state-of-the-art electronics and automation. This era also saw the introduction of the in-shaft goods hoist, a cost-effective and spacesaving solution that further solidified Southwell’s position as an industry innovator.
“Our commitment to innovation has always been at the core of our business,” explains Hamish.
“We’ve continually invested in research and development to ensure that we’re delivering the best possible solutions to our customers, while also supporting Australian jobs and expertise.”
MEETING THE NEEDS OF MODERN AUSTRALIA
As the 21st century dawned, sustainability became a global priority. Southwell developed eco-friendly lifting solutions that minimised energy consumption and reduced environmental impact. The company’s commitment to sustainability aligned with the values of a nation increasingly focused on environmental responsibility.
In addition to standard products, Southwell began to emphasise custom solutions tailored to the specific needs of clients. This focus on customisation reflected the company’s understanding of the diverse requirements of Australian businesses.
“Our ability to deliver customised solutions has been a key differentiator for us,” says Hamish.
“We understand that every business
is unique, and we’re proud to offer solutions that are tailored to their specific needs.”
RECENT INNOVATIONS AND ACHIEVEMENTS
In recent years, Southwell has continued to innovate, introducing solutions that address the evolving needs of Australian industries. One such innovation is the development of specialised self-storage lifts, designed to enhance efficiency and convenience for storage facilities. These lifts are built to optimise space and streamline operations, offering reliable solutions and easy access to multi-level storage facilities. The company has also expanded its range of accessibility solutions, providing loading dock access options for building and facilities.
A GLOBAL OUTLOOK
As the company approaches its 80th anniversary, it remains committed to its core values of quality, innovation, and customer satisfaction. McGregor emphasises the importance of maintaining a strong Australian manufacturing base:
“We’re incredibly proud to be a genuine Australian manufacturer,” he says.
“We believe in the power of Australian ingenuity and the importance of supporting local jobs and expertise. Our commitment to manufacturing in Australia has been a key factor in our success over the past 80 years.”
LOOKING AHEAD
The company is actively exploring new opportunities for growth and expansion, including a strategic move into the retail back-of-house mechanical servicing sector. This is to further strengthen Southwell’s position in the Australian market and open new avenues for innovation, products and services.
“We’re always looking for ways to grow and evolve as a company,” says Hamish.
“Our move into retail back-ofhouse mechanical servicing is a natural extension of our expertise and our commitment to providing comprehensive solutions to our customers.” ■
Southwell Lifts & Hoists is actively exploring new opportunities for growth and expansion
UNLOCKING THE LAST MILE
Microlise provides real-time visibility, route planning and optimisation and digitisation of last mile deliveries including electronic Proof of Delivery.
Microlise is a transport technology company specialising in telematics, fleet management and logistics solutions. Its tools empower businesses to bring connectivity to their products and operations, improve efficiency, reduce emissions, lower costs, and increase safety on the road.
The company was founded in 1982 and currently serves more than 1,000 customers globally. It has offices in multiple countries, including the UK, India and Australia. In the UK, approximately 90 per cent of the largest grocery retailers utilise Microlise technology to manage their transport and last-mile supply chain operations. Customers include names such as ASDA, Tesco, Waitrose and carriers like DHL Supply Chain.
Collectively, these partnerships account for thousands of vehicles equipped with Microlise technology. In Australia, Microlise is closely aligned with the retail sector, supporting clients such as Coles and Woolworths in their home delivery operations, with fleets exceeding 1,000 vehicles.
“Microlise’s mission is to empower transport operators by providing intelligent tools that enhance operational efficiency, reduce costs, and improve sustainability across the supply chain,” says Luke Olsen, Managing Director at Microlise APAC. “The company’s core technology solutions are focused on fleet telematics and delivery execution.”
Although the company has been in operation globally for decades, its APAC branch is relatively young and has experienced remarkable growth since its inception.
“When I joined Microlise in the APAC
region, it was just myself in sales and one other person in operations. Today, we’ve grown to a team of around 20, which speaks volumes about the demand for the solutions Microlise provides,” says Luke.
“While our APAC team is still relatively small compared to the global team, we’ve achieved incredible results in recent years – including securing customer wins like Woolworths, a partnership we’re incredibly proud of.
“APAC is now the fastest-growing region for Microlise globally, a success that highlights the strength of our team, the trust of our customers, and the value of our modular solutions.
“By addressing key operational challenges and enhancing efficiency without requiring customers to overhaul their existing systems, we’ve built lasting partnerships and delivered measurable results.”
THE SOLUTIONS
Microlise offers a complete, flexible solution for the daily transport challenges experienced by fleet operators. These include Fleet Telematics, Safety, Health & Compliance, Journey Management and Delivery Management solutions.
“Imagine if one trusted platform could help you plan better, keep people safer, and help you enhance the customer experience – while also saving you time, reducing costs and helping the planet. That is what Microlise has to offer,” says Luke.
“No matter the size, scale, or sector, we are a long-term partner for thousands of businesses worldwide, helping them achieve their goals.”
From the moment an order is created to its final delivery and the driver’s return to the depot, Microlise’s modular
solutions empower businesses every step of the way.
OPERATIONAL EFFICIENCY
Microlise integrates with traditional TMS, ERP and WMS systems, taking orders and streamlining operations through its Journey Management, Route Planning & Optimisation tools, which can reduce planning time from hours to minutes. The technology also sequences pick slips for efficient order picking and vehicle loading.
Once orders are out for delivery, Microlise offers:
• Pre-start checks and digital run sheets.
• Heavy vehicle navigation systems like CoPilot.
• A Journey Management solution, which provides customers with a control tower view for realtime journey execution, route optimisation, and proactive customer communications.
• Electronic Work Diary (EWD) and Fatigue Compliance, powered by Logmaster, to streamline compliance.
ENHANCING SAFETY AND PERFORMANCE
Microlise offers telematics solutions, including temperature monitoring, driver performance management, and the award-winning AI Driver Distraction Camera. It also supports critical areas such as Chain of Responsibility (CoR) compliance and secure storage of Health, Safety, and Environment (HSE) documentation within its delivery management platform.
SIMPLIFYING LASTMILE DELIVERIES
Microlise’s SmartPOD app streamlines
last-mile deliveries with features like electronic proof of delivery, image capture, sign-on-glass, and instant updates to the Journey Management platform.
This real-time visibility empowers customer service teams to make quick, informed decisions, notify customers of delays, and provide timely driver support, ensuring smooth operations through a centralised, intuitive interface.
“Our transport technology solutions are designed to enhance efficiency and visibility across the board,” says Luke.
POST-DELIVERY INSIGHTS
Microlise supports businesses by enhancing post-delivery operations with tools for driver debriefs, incident analysis, reporting, and plan-versusactual comparisons. Microlise’s tools are designed to integrate seamlessly with existing systems.
“Rather than replacing existing systems, we focus on enhancing them,” explains Luke. “We work with customers to understand their pain points and identify how our solutions can complement and improve their operations.”
Microlise recently expanded its capabilities by acquiring two TMS providers in the UK, with plans to localise these solutions for new markets in the future.
“Our goal is to deliver scalable, adaptable solutions that support transport operators in achieving their business goals,” says Luke.
THE RESULTS
Microlise’s solutions have delivered measurable improvements for customers
across the APAC region, particularly in driver safety, planning and optimisation.
The company’s Driver Excellence Programme has proven effective in reducing risks, engaging drivers and lowering insurance claims.
Two APAC retailers have seen up to a 95 per cent reduction in overall risk after implementing the programme. A key feature of this programme is the innovative AI Driver Distraction Camera, which has been recognised with the Fleet Safety Product Award at the Australasian Fleet Champion Awards for its ability to minimise incidents caused by driver distraction.
Another success is Microlise’s Electronic Proof of Delivery (ePOD) and Planning & Optimisation solutions, which have transformed operations for customers.
For example, one customer reduced daily planning time from three hours (involving 1–2 staff) to just 30 minutes using Microlise’s optimisation tools.
This also resulted in a decline in inbound customer calls, dropping from 50 calls per week (averaging 4 minutes each) to negligible levels.
Similarly, the implementation of ePOD tools allowed the customer to transition from a labour-intensive, paper-based system, which previously required four hours weekly to issue, to an automated and paperless workflow.
This shift improved operational efficiency, reduced administrative burdens, and modernised logistics processes. Microlise customers also achieve fuel savings with an average reduction of 4 per cent in fuel consumption in 2023.
Collectively, Microlise solutions have helped customers save more than 59 million litres of fuel, reducing costs and supporting sustainability efforts by cutting carbon emissions. Looking ahead, Microlise remains committed to tackling the evolving challenges in the logistics and transport sector through innovation, supporting fleet operators.
Key initiatives include enhancing Planning & Optimisation, expanding fleet safety solutions, and introducing Microlise One – a unified platform providing seamless access to all Microlise products, new features enabled by data sharing between solutions, unified API management, and a central portal for managing licences, users, and other shared aspects across products.
“Microlise empowers fleet operators with smarter, safer, and more efficient transport solutions,” says Luke.
“Microlise One is an exciting and truly innovative step forward in this mission.” ■
Luke Olsen, Microlise APAC Managing Director.
Efficient parcel sortation system streamlines warehouse operations, ensuring scalability and seamless item distribution.
VANDERLANDE’S SMART SORTATION SOLUTIONS
Vanderlande’s sortation solutions boost warehouse efficiency, scalability, and sustainability, helping businesses stay competitive and future-ready.
Labour shortages, the growth of e-commerce, and rising land costs are reshaping industries such as food, fashion, and general merchandise. Businesses are under pressure to adapt to a market that is not only expanding annually but also undergoing rapid transformation. Whether driven by the surge in online sales or the expansion of brick-andmortar stores, automation has become the key to unlocking operational efficiency and future growth opportunities.
THE CRITICAL ROLE OF SORTATION IN MODERN WAREHOUSING
“Sortation is a robust solution to tackle
these challenges,” says Katie Budd, Sales Manager at Vanderlande Australia.
“It plays a pivotal role in many warehousing operations. Whether it’s batch picking, cross-docking, or shipping, a sorter serves as a reliable operational ally. It can function as a standalone solution or be integrated into a fully automated warehouse that includes an Automated Storage and Retrieval System (ASRS).”
More than just directing items, Vanderlande’s sorters drive efficiency in batch picking large retail orders, cross-docking, and managing inbound mixed-SKU containers. Their versatility allows businesses to scale operations seamlessly,
delivering consistent performance across various applications. Designed with sustainability in mind, Vanderlande’s sorters also minimise energy consumption and carbon emissions, supporting customers in achieving their environmental goals without compromising operational performance.
“With numerous sorters operational across Australia – some in service for over a decade – we’ve proven the versatility, multi-functionality, and longevity of our solutions,” said Roald de Groot, Director of Warehouse Solutions at Vanderlande.
“Our customers range from ready meal providers and small supermarkets to iconic sports apparel
brands and dedicated e-commerce players. Whether integrating sorters into existing facilities or new sites, automation has streamlined operations and enhanced efficiency. What truly sets us apart is our dedicated local service and support network, all of whom are experts in our sortation technology, ensuring rapid response times and ongoing maintenance to keep operations running smoothly.”
INNOVATIVE, SAFE, AND SUSTAINABLE SORTATION SOLUTIONS
POSISORTER
Vanderlande’s POSISORTER is a highcapacity, shoe-sliding sorter designed to process more than 10,000 parcels per hour. Its divert shoes glide across a full-width carrier, gently directing products without damage – suitable for handling delicate items like wine cases. Accommodating parcels up to 1,500x900x900 mm and 50 kg, it serves industries such as fashion, general merchandise, and food. Its dual-sided sortation and reconfigurable design make it suitable for omnichannel and e-commerce operations. Engineered with intelligent technology and automated safety protocols, the POSISORTER ensures a safe working environment, reducing risks to both operators and products while supporting sustainable operations with energy-efficient technology.
CROSSORTER
The CROSSORTER, a high-speed loop sorter, offers flexibility with capacities exceeding 18,000 items per hour. Its independent crossbelt carriers ensure precise handling of everything from thin mailings to bulky, odd-shaped items. With low noise levels and a compact footprint, the CROSSORTER is designed for e-commerce, retail, and fashion warehouses seeking high throughput and accuracy. Its modular design allows for seamless expansion, making it adaptable to fluctuating demand and future growth, while also incorporating energy-efficient components to lower operational costs.
DRIVING ROI THROUGH AUTOMATION
Sorters deliver cross-functional benefits, improving productivity in picking, packing, and inbound processes. These gains enhance return on investment (ROI), making automation a financially
sound strategy. Vanderlande’s scalable and flexible systems empower businesses to expand operations by adding chutes, increasing sorter speeds, or integrating with other systems – all without major overhauls. Coupled with Vanderlande’s responsive local service and support, customers benefit from maximised uptime and long-term operational success.
“A common hurdle in securing C-level approval is the perceived payback period. However, many of our customers globally, and here in Australia, have achieved a 2-4 year ROI – some even under 1.5 years – highlighting the strong financial case for automation,” said Roald.
TAILORED SOLUTIONS FOR DIVERSE INDUSTRIES
Understanding that each industry has unique challenges, Vanderlande customises solutions to meet sectorspecific needs – whether it’s fashion, food, general merchandise, or e-commerce. This tailored approach ensures operational success and maximises performance across a variety of business models. Additionally, Vanderlande’s local support teams work closely with customers, providing expert guidance and maintenance services tailored to each industry’s operational demands.
Vanderlande’s sortation solutions are equally effective for small businesses taking their first steps into automation and for well-established enterprises seeking to scale operations.
This adaptability allows businesses of all sizes to future-proof their operations, ensuring that as their needs evolve, their automation systems grow with them.
Retailers must adapt to evolving market demands. Vanderlande’s sorters provide scalable, efficient solutions that grow alongside businesses. From boosting throughput and order accuracy to managing peak demand, Vanderlande empowers companies to stay competitive.
“Sortation isn’t just about keeping up; it’s about staying ahead,” Katie says. “By investing in reliable, highcapacity, and adaptable solutions – backed by dedicated local support – retailers can future-proof their operations while delivering exceptional service to their customers.” ■
CROSSORTER technology processes more than 18,000 items hourly, ensuring accuracy for e-commerce demands.
Katie Budd, Vanderlande Sales Manager, highlights the pivotal role of automation in warehousing.
Roald de Groot, Warehouse Solutions Director, champions localised service for enhanced operational success.
TRANSFORMING COLD CHAIN OPERATIONS
Americold partners with Dematic to modernise cold chain operations, enhancing efficiency, connectivity, and productivity across Australia.
Americold is one of the world’s largest owners and operators of temperature-controlled infrastructure, managing 239 warehouses globally. With more than 300,000 pallet positions across Australia and New Zealand, Americold plays a crucial role in connecting food producers, processors, distributors, quick-serve restaurants, and retailers to consumers through its integrated global supply chain network.
“We provide temperature-controlled warehousing for our customers in this region, from your local supermarket, your local restaurants, major manufacturers, or food producers. We support them all in Australia,” says Aishling O’Brien, Vice President, Information Technology, APAC, Americold Logistics. “We operate 13 sites in Australia, ensuring operational efficiencies and the timely distribution of goods across the country.”
To meet increasing operational demands, Americold partnered with Dematic to optimise its cold chain operations technology in Australia.
This collaboration has upgraded Americold’s existing Dematic wireless connectivity, voice-picking systems, and Radio Frequency (RF) devices with the latest technologies, further boosting efficiencies and productivity while preparing for future growth.
THE OPPORTUNITY
Americold’s 24/7 cold storage facilities rely on seamless operations, with staff using voice-guided wearable technology in sub-zero temperatures. Manual picking and scanning processes, combined with the challenge of wearing protective gloves, make voice-enabled technology a key driver of productivity and worker comfort.
In addition, the dense racking systems and high product volume pose a challenge to reliable wireless network design. Metal shelving and tightly packed items can interfere with connectivity.
Americold sought to ensure that its network design addressed these current and future needs, delivering reliable and scalable wireless connectivity for enhanced operations.
“The limitations of the old technology meant we weren’t operating as efficiently as we could,” says Steven Holiday, Prospect Site General Manager, Americold Logistics. “We needed to modernise not just for today, but to ensure we could continue to meet growing demand in the future.”
THE SOLUTION
By partnering with Dematic, Americold aimed to optimise its operational systems while also future-proofing its facilities to support sustained growth in the temperature-controlled supply chain.
WLAN designed for complex environments
The project focused on enhancing wireless connectivity at Americold’s major distribution centres. Dematic collaborated closely with Americold to design a WLAN (wireless local area network) infrastructure that ensured reliable coverage throughout the facilities, even in challenging cold storage environments where metal racking and dense product stacks can disrupt signals.
Americold’s facilities presented unique technical challenges for setting up the wireless network, especially in cold storage areas like freezers. This required careful planning for access point placement and antenna technology to optimise performance.
Glenn Batten, Senior BDM ANZ at Dematic, highlighted the challenges of designing a robust wireless network in Americold’s complex layout and storage conditions.
“The network comprises mainly of industrial-grade access points that can be mounted both inside and outside freezers,” he said. “But getting the best coverage can be tricky, especially with the racks, aisles, and the density of products.
“That’s why designing a robust ‘next gen’ wireless coverage network and selecting the right technology is so important to ensure reliable connectivity.”
Americold workers collaborate using RF devices, enhancing accuracy and real-time communication in warehouse processes. Images: Dematic
Dematic has developed a range of custom mounting brackets that position specific antennas in an optimal spot to balance reflections and minimise signal interference.
“The density of our product, the racking, the type of product we’ve got in it, the temperature of the room— all of these are factors in how well the whole network works,” explained Aishling .“Dematic supported us in that by conducting surveys and checking the deployment of new networks to ensure everything was optimised before we made the switch.”
Voice-guided technology supports Americold’s workforce in optimising operations within the cold storage aisles.
environments where manual input is challenging, voice technology can deliver up to a 35 per cent increase in productivity compared to manual or other technological processes.
resulted in more accurate inventory tracking and faster order fulfilment.
“The new RF devices have made it much easier to handle products, and the system is much faster than it was before. So, if 10 cartons are picked, the system immediately knows,” says
The real-time tracking provided by the new RF devices allows for more accurate inventory management, reduced errors, and improved communication throughout the facility.
“It’s much easier for the operator to scan instead of type,” Holiday added.
The installation of Cisco industrialgrade access points with Dematic’s specialised antennas has ensured that even in dense, challenging environments, wireless connectivity remains strong.
“Dematic worked with Americold by providing on-site support, not only introducing the equipment, but they also helped align the equipment with Americold systems, connecting to the Wi-Fi and the access points,” says Holiday.
Voice-picking for improved efficiency and productivity in cold storage
As part of a broader technology upgrade, Americold focused on enhancing its voice-picking systems alongside WLAN improvements. Americold was the first company in Australia and New Zealand to implement voice technology in its supply chain operations, beginning with Dematic’s rollout in 2002. Since then, the company has continuously refreshed and upgraded its voice-picking technology to maintain a competitive edge.
Voice-picking technology is crucial in Americold’s cold storage environments, where workers must remain handsfree while wearing protective gloves and bulky gear. This system provides workers with voice-guided instructions, allowing them to perform tasks like picking, replenishment, and stocktaking without the need for paper or handheld devices. By integrating seamlessly with warehouse management systems, voicepicking ensures real-time data collection, greater accuracy, and improved safety across operations.
The hands-free approach not only enhances worker efficiency but also reduces errors, making it especially valuable in cold storage settings. In
Each worker personalises the system by training it to recognise their voice in a few minutes.
This simple training process allows operators to quickly become productive, reaching peak efficiency faster than with alternative methods.
The latest upgrades to Americold’s voice technology have further improved scalability, flexibility, and visibility across its operations, enabling management to optimise workflows and enhance overall operational performance.
“Voice is key for us in those cold environments where people don’t need to use their hands,” said Aishling.
“It’s much better for our team; it just allows them to do their job quickly and get out of that freezer and out of the cold.”
RF devices for real-time product handling and communication
In addition to upgrading its voice technology, Americold enhanced its RF freezer-grade devices. Dematic introduced new Android RF devices equipped with a future-proof Android operating system and a faster processor. These devices not only meet stringent IT security requirements but also efficiently handle higher data volumes while enabling real-time communication between the warehouse management system and operators. Furthermore, the implementation of Mobile Device Management (MDM) software allowed for seamless deployment, remote security updates, and ongoing support, ensuring a more streamlined and secure operation.
The new RF devices have streamlined the product-handling process, providing real-time communication between operators and the warehouse management system (WMS). This has
THE BENEFITS
With continued investment by Americold into new technology and the latest wireless network capability, it has delivered positive outcomes on operational productivity and their ability to serve their customers.
Futureproofing for growth
Overall, the upgrades have positioned Americold to better handle future demands in the temperature-controlled supply chain industry.
The improved systems offer flexibility for future technology migrations and potential for further scalability as the company grows.
“As their technology changes, there’s been some migration requirements to move Americold to new operating systems like Android. That has now given them openness to other software tools for management, visibility for maintenance, compatibility, and security,” said Batten.
A STRONG PARTNERSHIP FOR THE FUTURE
The partnership between Americold and Dematic has been crucial to the success of the upgrade project. Dematic provided on-site support from the initial planning stages through to the final deployment of new technology, and its ongoing involvement has ensured that Americold’s systems continue to operate smoothly.
“Dematic understands our business and brings solutions that are relevant to our needs,” says Aishling. “They have a wide customer range themselves and are well positioned to tell us what’s happening in the market and where they can see further efficiencies for Americold.” ■
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INNOVATING APPROACHES TO LAST MILE DELIVERIES
iMile leverages technology, sustainability, and customer-focused solutions to expand its logistics operations across Australia and global markets.
Since its founding in 2017, iMile has emerged is a specialist in last-mile delivery, connecting global e-commerce giants and SMEs across 25-plus countries. Now transitioning from startup to scale-up, the company is poised for accelerated growth with a focus on technology, sustainability, and consumer-centric solutions. With its global headquarters in Dubai and an expanding presence in Australia, iMile is adapting logistics solutions to meet the challenges of competitive and diverse markets.
PRIORITIES FOR GROWTH
As iMile enters its next growth phase, its commercial priorities include expanding services to SMEs, optimising cross-border logistics, and maintaining a consumer-first approach. Its proprietary technology, underpins this effort, enabling tailored logistics solutions at scale.
“Over the next 12-18 months, we aim to establish ourselves in markets where our expertise in streamlining crossborder trade can deliver significant value to e-commerce companies,” says Amar Rizvi, Chief Strategy Officer at iMile Delivery.
“Our entry into the Australian market is a strong step in this direction.”
Australia is a key focus for iMile, representing both a growth market and a proving ground for iMile’s sustainability goals. The recent rollout of electric vehicles (EVs) in its Australian fleet is part of a broader ESG commitment.
INNOVATING IN LOGISTICS WITH A GLOBAL LENS
iMile’s Dubai HQ has played a role in shaping its approach to international supply chain management. Dubai’s challenging address system offered a unique testbed for honing proprietary AI-driven technology, enabling iMile to adapt solutions for diverse markets. As a global logistics hub, Dubai also
facilitated partnerships with many providers and exposed iMile to a range of consumer behaviours, further refining its customer-first strategy.
“With iMile, we set out to make delivery easy for everyone in the supply chain, and we’ve applied technology at every stage to optimise each touchpoint from warehouse management to customs clearance, tracking, operations, customer communication and finally, delivery with a smile,” says Amar.
By leveraging technologies such as AI and machine learning, iMile has disrupted traditional logistics models. These innovations optimise routing, enhance tracking, and ensure seamless delivery processes – even in regions with complex challenges like Australia.
“Australia is an interesting market due to the huge distances to be travelled,” says Amar.
“There are also environmental complexities such as extreme heat, wildlife on the roads at night, natural phenomena like floods, bush fires, storms and hail.
“By leveraging real time information, we’re able to adjust our routes and responses in ways that make sense financially, keep our drivers safe and still get the job done.”
EVOLVING E-COMMERCE TRENDS
In a competitive e-commerce landscape, rapid delivery has been prioritised to drive customer satisfaction. However, the high costs of express delivery are prompting retailers and logistics providers to reassess. iMile has embraced this evolution, balancing speed, cost, and sustainability. For instance, flexible delivery slots, real-time tracking, and proof of delivery features ensure a highquality consumer experience without compromising efficiency.
“This is an evolving area of close scrutiny for retailers and as an industry, we’re still trying to find ways to make it sustainable,” says Amar.
ESG COMMITMENT
Sustainability is central to iMile’s operations. Beyond its EV rollout in Australia, iMile tracks metrics such as carbon footprint and fuel efficiency to reduce its environmental impact. This effort aligns with its global ESG framework, which integrates eco-friendly practices with social and governance objectives.
With investment from ByteDance and the leadership of CEO Rita Huang, who brings experience from Huawei and Alibaba, iMile is advancing its approach to logistics through technology and strategic growth.
“Both Huawei and Alibaba demonstrate connected infrastructure and streamlined supply chain management,” says Amar.
“Both companies are great case studies in showing how integrating AI, data analytics and user experience led design can support growth and competitive advantage, and that’s the knowledge that Rita brings to iMile’s team.”
As iMile expands its operations in high-growth markets like Australia, its focus on innovation, sustainability, and customer-oriented practices continues to shape its role in the evolving logistics industry. ■
Amar Rizvi, Chief Strategy Officer at iMile Delivery.
DEXION’S GOLD-CERTIFIED FACILITY
Dexion’s new Malaysian facility has earned LEED Gold certification, reinforcing the company’s commitment to sustainability and innovation in global storage solutions.
Dexion is a global storage solutions company specialising in warehouse racking, shelving, and automated storage systems.
Founded in 1937 by Demetrius Comino, the company introduced the world’s first adjustable racking system, revolutionising storage solutions. Operating across the Asia-Pacific region, including Australia, Dexion offers a range of products and services designed to enhance storage efficiency and optimise supply chains.
Led by Managing Director Damian Cross, the company is dedicated to fostering sustainable and forwardthinking operations. As Damian explained, Dexion’s sense of environmental stewardship is ingrained into the company’s culture.
Sustainability has become a cornerstone of modern supply chain management, as businesses across industries face increasing pressure to minimise their environmental footprint. Dexion approaches this challenge with a focus on practical solutions.
“Longevity is essential for our business,” he says. “To achieve that, sustainability is crucial – it’s like safety; it’s a baseline requirement for doing the right thing for the environment. Sustainability isn’t just a tagline or a certificate on the wall; it’s ingrained in our company culture. We focus on reducing waste and building products that are made to last.”
The company has earned recognition for its commitment to sustainable practices. It has successfully completed the 4 Pillar Sedex Members Ethical Trade Audit (SMETA), an evaluation of its adherence to responsible business standards across four critical areas: labour standards, health and safety, environmental impact, and business ethics. Additionally, the company’s commercial product range has been awarded Good Environmental Choice Australia (GECA) Certification.
This certification involves an
independent assessment to verify that products meet environmental, human health, and social impact standards, while also ensuring they deliver reliable performance.
Recently, Dexion was awarded a LEED Gold certification for its latest manufacturing facility built in Malaysia.
The LEED Gold certification is an internationally recognised standard for measuring and recognising sustainable building design, construction, and operation.
LEED, which stands for Leadership in Energy and Environmental Design, is a certification program developed by the U.S. Green Building Council.
“This factory now produces high-end steel storage products for Australia, catering to industrial warehousing, third-party logistics, and e-commerce facilities,” says Damian.
“Every element of the building was developed to meet the highest standards and operate as efficiently as possible, with a strong focus on environmental sustainability. It’s all about creating something built to last, which aligns perfectly with our tagline at Dexion.”
Specifically, the facility generates 845,233 kWh annually through solar panels, avoiding 526 tonnes of CO2 emissions – equivalent to the carbon absorption of 22,372 trees. Energy efficiency is prioritised with LED lighting that consumes 85 per cent less energy than traditional systems, curtain glass walls that allow natural light while
minimising heat and cooling demands, and aluminium louvres that enhance natural ventilation and lighting.
The factory also features a 570m site detention water tank to manage stormwater, preventing flash floods, soil erosion, and river pollution. Recycling zones are strategically placed throughout the office and factory to encourage waste reduction. Damian explained that Dexion had to account for Malaysia’s challenging climate.
“Malaysia’s tropical climate traditionally necessitates heavy reliance on air conditioning for cooling,” he says. “However, the building design prioritises insulation to minimise exposure to external heat, significantly reducing the need for high-energy air conditioning systems. This approach not only lowers overall energy consumption but also aligns with the facility’s focus on sustainability and efficiency.”
Ultimately through design, adherence to ethical standards, and a focus on creating durable, efficient solutions, Dexion maintains its commitment to sustainability.
“This commitment includes fostering awareness and education within our team, encouraging them to be conscious of decisions and processes that affect the environment,” says Damian.
“We aim to approach sustainability with a long-term vision. It’s not about following trends but about detailed planning and consistent execution to create lasting success.” ■
Dexion’s Malaysian facility integrates sustainable design, earning LEED Gold certification for its operations. Image: Dexion
Advanced robotic shelving units in an automated warehouse enable faster picking and packing processes. Image: tiero/stock.adobe.com
HOW ADVANCED TECHNOLOGY IS TRANSFORMING LOGISTICS
Australia’s logistics sector is advancing with cutting-edge technologies such as AI, robotics, and automation unlocking new levels of efficiency, resilience, and growth across supply chains.
The logistics sector in Australia is undergoing a transformative shift, driven by the adoption of advanced technologies such as artificial intelligence (AI), robotics, and automation.
These innovations are not only streamlining supply chain operations but are also setting the stage for sustained growth, increased efficiency, and enhanced resilience in the face of global challenges.
Automation and AI are increasingly shaping the logistics industry, with McKinsey & Company (M&C) highlighting its potential to drive national and personal income growth, contributing up to $4 trillion to Australia’s economy by 2030.
WHERE DOES AUTOMATION FIT IN LOGISTICS?
This growth has seen impacts across the logistics sector, particularly with automation.
Automation encompasses hardware and software systems designed to streamline processes such as transportation, storage, retrieval, and data management.
For a lot of wholesalers and retailers, a key incentive to adopting automation is increasing productivity and making processes more efficient.
As highlighted in M&C’s report, Australia’s Automation Opportunity, automation can boost productivity growth by 50 per cent to 155 per cent.
Not only does this help output, but it could also reignite income growth and address economic stagnation, and productivity.
The global logistics automation market, valued at approximately $106.08 billion in 2023, is projected to grow at a compound annual growth rate (CAGR) of 13.3 per cent, reaching
$324.32 billion by 2032.
One of the most prominent applications of AI and automation is in the field of warehousing.
Warehousing accounts for 41.58 per cent of the market in 2022, with growth expected due to advancements in robotics, IoT, and big data integration.
The Asia-Pacific region currently leads this market globally, holding a 47.16 per cent share during 2022, fuelled by rapid e-commerce expansion and increasing demand for efficient supply chain solutions.
For example, certain retailers, such as the Coles Supermarket Chain, have established Customer Fulfilment Centres that operate primarily through autonomous systems.
These centres, located in Truganina, Victoria, and Wetherill Park, Sydney, have, in some cases, removed the necessity for customers to shop in physical stores.
Instead, customers can place orders online, with goods being processed and dispatched directly from these facilities.
This process is only made possible with automation.
“This launch marks a significant transformation of our online grocery delivery service for New South Wales,” says Leah Weckert, Coles CEO.
“Across Victoria and New South Wales, we have already delivered more than 120,000 orders, the equivalent of 5.5 million products, with our customers getting near perfect orders with zero substitutions.
“This is an incredible result for our customers, and a testament to the world-class Ocado technology.”
Specifically, Ocado Technology supports Coles Online order processing with artificial intelligence, robotics, and automation.
The 87,000-square-metre Wetherill Park site can store three million units of stock and process over 10,000 orders per day at full capacity.
Its central hub, ‘The Hive,’ operates with more than 700 robots capable of completing a 50-item order in five minutes.
An AI-driven control system coordinates the robots as they navigate 3D grids, transporting items to be packed and prepared for delivery by Coles staff.
Coles isn’t the only company leveraging these solutions – automation and AI are also revolutionising last-mile delivery, extending their impact beyond warehousing.
According to the M&C report, it is estimated that at least 12 per cent of new passenger cars sold by the end of the decade will be equipped with environmental detection capabilities.
Some 3PL’s, like DHL, are utilising autonomous vehicles to address some common challenges association with last-mile delivery.
The last-mile segment has become a critical area for innovation due to challenges such as high costs, inefficiencies, and environmental concerns.
ARTIFICIAL INTELLIGENCE IN LOGISTICS
Generative AI (Gen AI) is also impacting logistics by automating tasks, enabling predictive operations, and improving customer satisfaction.
Gen AI is a type of artificial intelligence that creates new content or data based on the patterns and structures it has learned from existing data.
Unlike traditional AI, which focuses on recognising patterns or making decisions, Gen AI produces original
Autonomous mobile robots
ENROL NOW IN THE ASCI 2025 INSTRUCTOR-LED COURSE
ASCI announces its 2025 Instructor-Led Course Schedule, offering skills and the latest industry trends in supply chain management.
The Australasian Supply Chain Institute (ASCI) has announced that its 2025 Instructor-Led Course Schedule is now published. If you are looking to take your career to the next level in the field of supply chain management, this is the perfect opportunity for you to plan and stay ahead of the curve.
ASCI’s course includes the latest industry trends and techniques taught by experienced instructors with years of practical experience. You will learn to apply the latest technologies and methodologies to your business, optimise your operations, and improve overall supply chain performance.
Enrolling in the instructor-led course is an investment in your career and will help you move up the career ladder. You will gain valuable skills and knowledge that will differentiate you from your peers and make you more competitive in the job market.
ASCI offers free student membership with full ASCI member discounts. The course is designed to give students a competitive edge and help them land their dream jobs faster.
Do not miss this opportunity to improve your skills and advance your career. Enrol in the 2025 Instructor-Led Course and take the first step towards a more prosperous, fulfilling career in supply chain management. ■
ASCI offers free student membership with full ASCI member discounts. Image: ASCI
Stay ahead of the curve in logistics, warehousing, and supply chain management. MHD Supply Chain Solutions Magazine offers the latest trends, thought leadership, and actionable insights you need to drive your business forward.
Unlock the ideas, information, and strategies that are shaping the future of supply chain management—only available to MHD subscribers. Don’t miss out on the critical insights that can give your business the edge.
• One-year subscription: $99 for 11 issues
• Two-year subscription: $179 for 22 issues
• Auto-renew subscription: $95 per year Scan to subscribe
Contact: subscriptions@primecreative.com.au
Visit: mhdsupplychain.com.au/subscribe/
IWD NETWORKING LUNCH
INTERNATIONAL WOMEN’S DAY NETWORKING EVENTS 2025
Events Held Nationally
The Supply Chain and Logistics Association of Australia (SCLAA) is hosting International Women’s Day Events across NSW, VIC, QLD, SA and WA, with a mix of breakfast events, networking events, and luncheons.
Gain valuable insights from industry leaders and network with Supply Chain professionals in events held across Australia, accelerating action for equality in Supply Chain leadership.
Guest Speakers
Industry Leaders
Networking Opportunities
Sponsors
Auctions
TOGETHER WE CAN ACCELERATE ACTION FOR EQUALITY
SPONSOR OPPORTUNITIES
SPONSORSHIP OPPORTUNITIES AVAILABLE FIND YOUR LOCAL EVENT
ALIGN YOUR BRAND WITH SUPPLY CHAIN EQUALITY
JUNGHEINRICH’S UPC SYSTEM
The Jungheinrich UPC (Under Pallet Carrier) shuttle system is a solution designed to optimise space and improve efficiency in high-density storage environments. By combining automated shuttle technology with racking systems, the UPC enables seamless pallet storage and retrieval without forklifts entering aisles. This deep-lane storage solution increases storage capacity by up to 90 per cent, making it ideal for compact spaces in industries like logistics, retail, and food & beverage.
The system offers rapid, accurate handling of pallets and supports FIFO or LIFO configurations. It also reduces material handling time, boosts throughput, and enhances safety with minimal human intervention. Scalable, flexible, and highly efficient, the Jungheinrich UPC shuttle system helps businesses maximise productivity while streamlining warehouse operations
For more information visit: www.jungheinrich.com.au
BHD’S MESH DECKS
BHD Mesh Decks are designed to enhance pallet racking systems by improving safety, efficiency, and longevity. These robust, high-quality mesh decks prevent goods from falling, reducing risks in multi-tier storage. Their evenly distributed load-bearing capacity extends the lifespan of pallets by reducing strain, which helps lower operational costs and minimize pallet replacements.
BHD Mesh Decks are versatile, fitting a wide range of rack configurations, and are ideal for retail, cold chain logistics, and heavy industry applications. The open-grid design ensures airflow in temperaturecontrolled environments, while their strength supports oversized items in industrial settings.
These decks provide added stability and safety by acting as a secondary load-bearing structure, ensuring secure storage even when pallet integrity is compromised. BHD Mesh Decks deliver a reliable, cost-efficient solution,
COMBILIFT’S AISLE MASTER FORKLIFTS
Combilift’s Aisle Master forklifts are designed to help food manufacturers optimise their storage capacity and reduce costs by efficiently navigating narrow aisles. With a width of just 1.8 metres - about the length of a motorcycle- these very narrow aisle (VNA) forklifts increase warehouse storage by up to 50 per cent compared to traditional forklifts.
The Aisle Master’s features, such as side entry and low entry steps, make it user-friendly while improving safety and operational efficiency. In addition, Combilift offers a free warehouse planning service to help manufacturers optimise their racking layout for maximum storage.
With a focus on sustainability, Aisle Master’s electric-powered models reduce carbon footprints while providing superior acceleration and easy maintenance. Customisation options ensure each forklift is tailored to the specific needs of the business, making the Aisle Master a long-term, costeffective solution.
For more information, visit https://aisle-master.com/
SUPPLY QUEENSLAND BY MANUFACTURING SKILLS QUEENSLAND
Supply Queensland is an online platform created to help connect local manufacturers, contractors, and buyers in Queensland. Developed by Manufacturing Skills Queensland (MSQ) and powered by BenchOn, the platform makes it easier to find and work with local suppliers.
Manufacturers can create profiles to showcase their products and capabilities, while contractors can search for trusted local suppliers to help with their projects. This helps reduce delays and costs from relying on international imports.
The platform also helps contractors find reliable suppliers quickly and easily, making the procurement process more efficient.
Registration for manufacturers is free, and contractors, buyers, and government agencies can access tailored options to help diversify their supplier base and improve supply chain resilience.
For more information visit https://msq.org.au/supplyqueensland/
