Die-Cut Shapes
*First Class and Priority Mail transit times can be 7 to 10 business days or more **Rates subject to change; please check our website for most updated rates.
GUIDELINES & POLICIES
Telephone: 800.476.4723 • Fax: 800.476.2007 www.printswell.com • support@printswell.com
Online Ordering
In order to provide you with our fastest turnaround time and to minimize errors, place your orders online using our live typesetter at www.printswell.com. (Dealers, be sure to use your assigned username and password.) Please call customer service for more information about online ordering.
Proofs
We require a proof for orders of all items using non-English text and for orders that include any special requests. Orders of 300 or more of a single item require a courtesy proof.
ORDERS PLACED ONLINE - There are no proof charges
products). Proofs that we typeset are $8 net per item. When using the typesetter tool, you can view and approve a live proof before submitting your order. Additional proofs are $8 each.
Standard Processing
Our standard processing on orders is 3-5 business days from the time we receive your order and photo. For example, an order placed anytime on Monday will normally ship the following Thursday, Friday or Monday.
Holiday Processing
Orders placed between November 1 and December 15 may take slightly longer than the standard 3-5 business days processing time, due to the holiday volume.
Shipping
shipping for all destinations in the continental United States via FedEx and UPS. Please note that orders over
provide a street address. (Orders to Canada, Puerto Rico and international orders will be shipped by International Mail.)
Rush Printing
of $12 net PER PRINTED ITEM. During November and December the charge is $25 net PER PRINTED ITEM. For example, an order placed anytime on Monday will ship on Wednesday (2 business days). Rushes for photo card items are available ONLY for orders submitted through our online ordering system.
For EMAILED/FAXED ORDERS, all proofs are $8 per item. Each proof is created by our typesetting staff and emailed or faxed to the dealer or customer within 1-3 business days of order submission. Typically, orders will then ship within 1-2 business days of proof approval. Proofs must be approved by the customer prior to an order being printed. Order delays due to awaiting proof approval are not included in our processing time estimates. If a customer approves a proof that contains an error, we consider that error to be the responsibility of the customer. For this reason we encourage customers to review their proofs thoroughly prior to approval.
Errors
Re- orders
Re-orders are available should you need an additional quantity. Simply use the order number on your invoice when re-ordering. If you have any changes from your original order other than quantity, you should place a new order, as re-orders are simply printed without
Photo Retouching
Basic photo processing, including color correction, sharpness, red-eye correction, and black and white or
Premium photo retouching, including the artistic removal of unwanted marks or objects, is available for $25 and up per photo (please call for a custom quote).
Photo Submission
Should we make a mistake, we will reprint and reship your order via the same shipping method originally selected at no additional charge. If the dealer or customer is responsible for the error, we will reprint the order and apply a 25% discount. Most orders with an error are reprinted and shipped within one business day
Changes or Cancellations
There is a $5.00 net fee for making a change to an order. The fee may be waived if the order has not yet entered the invoicing process. If the order has been printed, you will be billed the full amount of the order. Changing an order while in process may increase our processing time.
The preferred method for submitting photos is to place your order through our online ordering system. We REQUIRE all orders with an item containing more than one photo to be submitted through our online ordering system. If you fax your order, you must upload your photo to www.printswellphotos.com and submit your photo there. Please do not email photos (many email
smaller causing poor quality photos). For best photo quality, images should have a minimum resolution of 300 dpi (dots per inch). (Please note that the photo areas on some of our cards contain various sizes and
