Usability

- Inspection of people or citizens’ lifestyles, behaviour and attitudes.

- Involves o observation of people in their usual environment o interviews to collect personal comments about how they feel.

- Benefits o Helps understand the people in their own context, their daily lives, lifestyles, social relationships, behaviours and attitudes, how they use the technologies and their real surroundings. o reveals design solutions that are based on real user interactions and experiences (this technique moves beyond the technical specifications of the product).