About Business June 2015

success

briefcase

inspiration

blokes about town

Tony Kelly talks about his latest venture

two businesswomen share a passion for beauty

Pippa Colman on why you should have a Will

The blokes behind Big Top Market Fresh

john anderson How one man changed the travel industry forever through Contiki Tours

Tony Kelly shares his recipe for success

REAL ESTATE Read about current real estate trends and much more

Brought to you by the coast’s leading lifestyle magazine www.profilemag.com.au

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JAck AND chRIS chILDS

WELCOME to About Business, each issue we continue upping the ante and this month is no exception. We’re proud to bring you a range of interesting reads on local and international business people as well as invaluable advice from highly regarded professionals across a range of fields.

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n any given day or night, Ocean Street in Maroochydore is an exciting hive of activity with people feasting on cuisines from a whole host of nations. Tony Kelly is one of the masterminds behind the transformation, having opened burger joint Hello Harry and neighbouring Asian street food restaurant Junk. He also most recently established a pop-up donut shop within the Big Top Market Fresh with great aplomb – it seems no matter what Tony whips up in the kitchen, everyone wants a taste.

In this issue we catch up with Tony as he reflects on his illustrious career in the food and hospitality industry and why he shows no signs of slowing down.

We also speak with John Anderson who founded the world-famous Contiki Tours, his ambition and drive is contagious and I’m sure you’ll enjoy this great read.

Once again, we bring you Blokes About Town and continue to ramp things up. This month Ingrid Nelson and her guests dined in the middle of the new Big Top Market Fresh! Surrounded by hard-working farmers proud to show off the fruits of their labour and baskets bursting with fresh produce – our blokes enjoyed the many flavours and delights of Ocean Street, as some of the restaurants teamed up to take on a course each.

But as much as it’s about showcasing the incredible food on offer on the Coast, it’s also about introducing you to some of the movers and shakers in the business industry who transformed the tired Big Top Shopping Centre into a thriving foodie destination.

We hope you enjoy this issue of About Business.

For any enquiries or to be involved in the next About Business magazine email chris@chrischilds.com.au

www.chrischilds.coM.au

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BUSINESS GERRy MORRIS

I’m often asked for my favourite speaker and while I find it difficult to single one out, I can tell you Robyn Moore is right up there as one of the very, very best.

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y stomach still hurts from laughing at Robyn Moore’s incredible anecdotes; her ability to effortlessly slip into character (who can forget Blinky Bill!) and weave her feel-good magic over the audience is incredible to watch and bringing speakers of her calibre to the Sunshine Coast is one of the reasons why I love my job.

But Robyn is just the tip of the iceberg when it comes to the stellar line-up of talent coming to the Sunshine Coast through Think Speakers and Events.

On 26 June it’s time to get up and get motivated with John Anderson as he steps onto the stage at the Maroochy RSL. At the age of 23, John took £25, an idea and created Contiki Tours, an international brand name which is now a $300+ million business.

It is an incredible story.

In John’s presentation, he tells the incredible story of how he developed a simple idea into one of the world’s major tour operators. This includes tales of his determination to succeed, his belief in himself and his successes and failures. It is full of both extremely funny and sad anecdotes that have a marked effect on the emotions of his audience.

Then on 31 July, well-known journalist, presenter and co-host of The Today Show, Lisa Wilkinson is swapping the chilly city sights of Sydney for our warmer winter shores. Lisa’s relaxed and informative presentation style has won her a legion of fans and together with Karl Stefanovic, they have taken The Today Show to new ratings heights since they teamed up in May 2007.

Lisa’s media career got off to an astonishing start when she was appointed editor of the national young women’s magazine Dolly at just 21 years of age. Four years later, after almost tripling the circulation, Lisa was head-hunted by the late Kerry Packer, who offered her the editorship of Cleo magazine. Over the next decade, Lisa guided the magazine to new circulation highs, making it the number one selling women’s lifestyle magazine per capita in the world. You don’t want to miss hearing her story.

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For a full list of events go to www.thinkspeakersandevents.com.au Like us on Facebook to stay up-to-date with all these great events.

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john anderson The founder and creator of Contiki Tours shares the story behind the original bus tour company.

blokes about town We catch up with another bunch of blokes, this time to talk about the new Big Top Market Fresh development.

tonY kellY The local restaurateur talks about his latest venture and the recipe to his success in business.

briefcase We chat with Angela McIntosh from Spoilt Skin and Dawn Osbourne from Seeing Beauty.

Much More!

Don’t miss columns and tips from leaders in their fields including advice on creating a positive environment in the office, writing a Will, and setting goals.

BUSINESS

“It was not until I wrote the book that I realised what a small group of young Australians and New Zealanders had achieved – we took on the world.”

JoiN us for BreaKfasT WiTh Mr JohN aNDersoN. BooK NoW To secure Your seaT!

VeNue Maroochy RSL Maroochydore DaTe + TiMe Friday 26th June, 6.30am for 7am start, finish 8.30am

TicKeTs $55 per person (breakfast included) To secure Your TicKeT VisiT thinkspeakersandevents.com.au

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WorDs NICOLE FUGE phoTos CONTRIBUTED

Aged just 23, John Anderson wanted to travel, he wanted to see the sights. Eager to roam around Europe, a penniless John made up his own tour group and conjured up 11 young people to become his first customers. And so with 25 pounds in his pocket, Tiki Tours hit the road.

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ohn Anderson is quick to admit he was not a bright pupil – academically nor on the sporting front, but I think he’s short changing himself.

Having lived and attended school in Wellington, New Zealand, John planned to become a horticulturist, but dreamed of travelling the world.

“Eventually having saved sufficient funds at the age of 23 I took off for the United Kingdom,” he says. “I travelled for seven weeks through the east, arriving in London in early 1962. I then wanted to see Europe but had insufficient funds to do so.

“I decided to make up my own tour and get a small group of other young people to join me as costs would be cheaper. I managed to get 11 people to sign up and pay me 100 pounds each to take them around.”

Once the wheels of John’s venture were turning, there was no stopping them.

“I decided to take the bus around Europe again, after the first trip, and had a further 11 people book on that trip as well. With the funds I bought a minibus and camping gear,” reveals John. “After the first year I’d seen Europe twice and owned the minibus. The rest is history.”

And so Tiki Tours, subsequently named Contiki, was born.

John credits the early success of the business to his courage and internal belief to take an idea and make it happen. Putting it simply, he says it was all about delivering a product and a service that people wanted to buy.

“It was the same then as it is today – to be constantly innovative, offering a consistently quality product, value for money, spreading the risk in not putting all your eggs in the one basket, both product and sales wise,” he shares.

“However, the most important fact was to restrict the age to 18 to 35-year-olds (originally 18 to 29-year-olds) because young people love to travel and experience things together. You have to constantly think outside the square and give things a go, if you don’t you’ll never know.”

Reflecting on his maiden voyage in London in early 1962, John says the travel industry was very different to what it is today.

“Aussies and Kiwis in those days travelled to the UK by boat, which took around five weeks,” he says. “There were very few tours as such, not just in Europe, but anywhere. I suppose I was one of the original catalysts to start group coach tours, which is now a huge industry worldwide.

“The biggest change (to travel) has been the arrival of the low cost airlines. The world has now become so small and so affordable to visit.

“The choice of travel options is enormous and so competitively priced.

The internet as a source of information and the ability to book direct simplifies it all.”

When John sold Contiki Tours a few years ago, it was one of the world’s leading tour operators and the largest catering for 18 to 35-year-olds. It had a fleet of coaches, resorts, villas, and boats run by a worldwide staff of 700 – to date over three million young people have travelled with Contiki, including 1.8 million Australians.

Considered quite the seasoned traveller, John’s top travel spots are among the world’s most rich and diverse.

“Europe, particularly southern Europe (Greece, Italy, Spain, France) I love different places for different reasons,” he says. “I love Paris, Florence, Lauterbrunnen, Provence. Some for the people, culture, food, sights, sheer beauty or uniqueness.”

And like the rest of us, John continues to daydream about the destinations which remain untouched by his very foot and laughs, “I want to do a couple of cruises – but my wife doesn’t!”

Now in his seventies, John is enjoying sharing the tales of his journeys and will be coming to the Sunshine Coast later this month to do just that.

“I’m going to tell the story of how a small group of young Aussies and Kiwis took an idea and created a truly international brand name, that has now been around for over 50 years – I reckon it will be around for another 50, I’m sure,” he beams.

“I will be setting out in my presentation to inspire, engage, entertain and leave the audience with a heap of personal and business messages that they can use in their own personal and business lives.

“If you put your mind to something and have that self-belief you can achieve amazing things.”

John has also penned a book titled Only Two Seats Left, because “the whole story had to be told”.

“It was not until I wrote the book that I realised what a small group of young Australians and New Zealanders had achieved – we took on the world,” he says.

“While researching I even managed to track down the original 11 passengers, who are now in their early seventies. It really is an amazing story and a very honest one.

“There are chapters on my stuff-ups, numerous court cases and things I learnt along the way which I share. I hope it will be an inspiration to those who have the opportunity to read it.”

To think, in an age where it costs thousands of dollars to jet across the world, all it took was 25 pounds to change the travel industry forever.

ThE VERy FIRST TIkI TOuR

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BON VOYAGE

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TONy kELLy

ROSS WEBB

PEPPI BuETI

SOL BAR PLATTER

MIchAEL ShADFORTh JOE RIBA

ShANE STANLEy

GORDON MccONE

STEAMED PORk BuNS, JuNk

BLOKES ABOUT TOWN WorDs INGRID NELSON phoTos WADE FUGE VeNue BIG TOP MARKET FRESH

Delivering fresh produce directly from paddock to plate, the new Big Top Market Fresh is all about providing an exciting new shopping experience for Sunshine Coast locals. Ingrid Nelson talks to the people behind the much anticipated new venture.

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he recent multi-million-dollar development of the iconic Big Top in Maroochydore is creating a real buzz among foodies on the Sunshine Coast. There has been much talk among locals for some time as to what was to become of the once tired and run down shopping centre. Thanks to a team of local entrepreneurs who had a clear vision for its future, the centre has been revitalised into a new destination combining an authentic farmers’ market with retail

stores, including a Woolworths supermarket and a range of specialty retailers. I had the opportunity to enjoy a delicious lunch with some of the movers and shakers behind the exciting development on site at the markets to discover their plans for the future. Joining me for lunch was Joe Riba, president of the Maroochydore Chamber of Commerce and committee member of the Maroochydore revitalisation association, Peppi Bueti, director of public relations with Q Advertising, Shane Stanley, Big

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WHAT ARE YOUR THOUGHTS ON THE BIG TOP REVITALISATION? joe: I’ve been taking an interest in all the things happening in Maroochydore for a long time now, even when it was less exciting. I am so impressed with the Big Top revitalisation, it’s amazing how close it is to the artist’s impressions. tony: I have always been a massive fan of Maroochydore in general. I grew up on the Coast and the Big Top was always a focal point. In fact, when the Big Top was first built it was the most expensive and high profile shopping centre around. They even had singing fruit on the roof, it was epic. When Ken Reed and Ross Webb first contacted me with the grand plans for the Big Top and getting Shane Stanley involved, I was so excited. I could really see how getting a professional like Shane involved in a market concept would have the potential to change shopping on the Sunshine Coast forever. peppi: Q Advertising has been involved with the project since day one. We didn’t want to replicate the Sunshine Plaza, it had to have that authentic experience and Shane brings that. A lot of the contractors who worked on the project are locals as well. The end product is amazing. It wasn’t a hard sell from our point of view. People have been talking about the Big Top and what was going to happen to it for a long time now. michael: People prefer to buy from real people. It’s great to have the convenience of packaged food but everyone likes to meet the grower. It’s a social thing too. The experience starts at the front door with a coffee, the newspaper and then leads to your shopping etc. gordon: We signed on as a retailer at the centre reasonably early in the piece and we are delighted with the patronage we have had even at this early stage. It is the perfect setting for food-related shops because generally we will attract the foodies of the Sunshine Coast who are also interested in buying quality cookware and kitchenware.

We really believe in the vision of what the centre is all about.

WHAT MAKES THE BIG TOP FARMERS’ MARKETS SO UNIQUE? shane: The farmers go through quite an application process to have a stall here. I’ve always been honest and open about that.

There’s a strict process we stick to and I’ve earned a reputation as being a bit mean but I have to protect the farmers by not allowing any wholesale products. Otherwise it’s just a market. michael: This is very unique – most other markets are primarily wholesale. It’s difficult for markets to have supply all year round, particularly in this temperate climate.

Consumers are learning to switch to seasonal products. It’s important for local restaurants to work with the seasonal fresh fruits and vegetables too. People who love apples and eat them all year round don’t realise their apples have been sitting in a carbon-dioxidefree environment and gassed two weeks before they hit theEOFY shelves. shane: We have created our own network without an agent or wholesaler involved. So for example, a mango farmer from North Queensland will sell his mangoes to a strawberry grower down south as they grow during opposite seasons. There is no middle man involved so it gives the farmers the best possible return. A lot of growers grow different lines so they can trade all year. ross: What we have here has never really been done before. Trying to articulate what the vision was was difficult so it’s amazing to see it come together exactly as we planned it. It’s a much more soul enriching experience to have that interaction with people as opposed to shopping in a shiny shopping centre and doing your shopping in a supermarket.

People are looking for those experiences to eat better and feel better. michael: I was listening to Gerry Harvey talk the other week and he said the only way to defend yourself against the big chains is THIS! The vibrancy, colour and experience is a big drawcard for the markets. shane: We are also looking at delivering straight to local restaurants.

WHAT DOES IT MEAN FOR THE CONSUMERS? shane: People have been eating food that has been cold stored for a long time but when they start to eat fresh they will feel the difference. You will often be buying lettuce that has been picked that morning, so there is a four-hour turnaround. michael: A lot of people say the Sunshine Coast doesn’t have an identity. This will help to give us that identity as a health conscious, supportive, non-mainstream community.

We like to have that point of difference.

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Top Market Fresh’s market operator and Restaurant Australia Ambassador; Ross Webb, Reed Property Group development director; Michael Shadforth, managing director, Ray White Commercial North Coast Central; Gordon McCone, owner of Lemon Ginger Homewares at the Big Top; Gerry Morris of Think Speakers and Events and restaurateur Tony Kelly.

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shane: I could have filled the market space twice but it takes time and patience to get the right people. I don’t want to devalue it. We will look back in a few years and say thank goodness we did that because what we have here is something no one else has. ross: It also means there will be new fresh products every week for consumers. Perhaps fruits and vegetables they haven’t tried yet. It will be a whole new food experience.

WHAT DOES IT MEAN FOR THE LOCAL FARMERS? michael: This gives them an all-weather position so they can have the consistency to return it back to their farms. shane: Having an all-weather space for farmers is such a drawcard for them. It takes the risk element out of it. Rain, hail or 40-degrees, it means they don’t have to worry about the weather. During the recent heat wave I signed up about 20 stall holders in one day. It’s very sad to see stall holders pack up their produce at the end of the day due to bad weather. Farmers can bring their produce here, put it in the cold room and not have to worry about it. Farmers are practical people, they need to touch it and smell it. When they see the setup here they ask for the papers to sign straight away! ross: From a product perspective, we can’t compete with the big chains on price – it creates a commodity and the farmer doesn’t win. The farmer wins with quality and being able to get the produce here quick and at its freshest. A few people have commented the seafood from the wet market here was ridiculously fresh! Fresher even than what you would get at the Mooloolaba Wharf. The Sunshine Coast used to be reliant on the cane industry and nothing has really replaced that. There is a lot of land sitting around under utilised.

Over the next 50 years we are going to consume more food than ever and the Sunshine Coast has untapped potential not only to provide locally but to other countries as well. shane: The councils have already started maintaining productive farming land.

THIS IS THE SECOND STAGE OF THE PROJECT FOLLOWING THE DEVELOPMENT OF OCEAN STREET, HOW DID THAT ALL COME ABOUT? michael: It wouldn’t be anything like it is without the brave local guys like Tony Kelly having a go and being prepared to take a risk.

When Ocean Street first started being developed, the national brands wouldn’t come on board, now it has come full circle. The revitalisation of Ocean Street and the belief Ross had in the Big Top is inspiring. ross: We had a vision. Four years ago the Sol Bar opened on Ocean Street and it was a big risk. There were plenty of knockers, the Big Top was similar. tony: I remember when my business partner and I opened Hello Harry, we needed to sell 300 burgers a week to break even. I thought worst case I can flip them and he can serve them and we can pay our mortgages! We threw everything we had at it and it worked.

Successful businesses breed successful businesses. michael: I think Ross deserves a big round of applause because no one’s butt was on the line more than his!

Considering the fantastic response to the much anticipated multimillion dollar venture, somehow I don’t think Ross has anything to worry about. Sunny Coasters have embraced the unique new shopping experience with open arms and are already enjoying the benefits of the delicious fresh produce.

The Farmers’ Markets are open Wednesday, Friday and Saturday.

SLOWLy-ROASTED BEEF RIB, MAchu PIcchu

On the menu...

The renewal of Ocean Street in the heart of Maroochydore has completely revitalised the area, transforming it into a bustling food and beverage precinct. The ‘blokes about town’ and I were fortunate to sample the delights of three of the vibrant restaurants along the colourful strip during our recent visit to the newly-opened Big Top Market Fresh.

Kicking things off was a delicious selection of dishes by Asian street food restaurant, Junk, which included tasty steamed pork buns, crispy calamari with dipping sauce and salt and pepper tofu.

Next, South American restaurant Machu Picchu, served up two mouth-watering dishes including ceviche; citrus cured white fish with coriander, chilli, shallot and julienne of pepper and asado de costilla de res, slowly-roasted beef short rib with spiced honey sauce served with black turtle beans and confit garlic. Both dishes were an explosion of flavour and received rave reviews from all the lunch guests. Sol Bar completed the feast with platters of delicious morsels including arancini balls, vegetable pakoras, meatballs, antipasto with fresh grilled vegetables and prosciutto and a variety of dips.

Our delicious spread reconfirmed what a food mecca Ocean Street has become and the quality of the dishes spoke volumes. It’s no wonder the bustling street is such a resounding success among locals and visitors alike and it’s only set to get even bigger and better.

Watch this space!

Junk shop 3/12-20 ocean street, Maroochydore phone: 5479 4774 Machu picchu Bar and restaurant shop 9, 12-20 ocean street, Maroochydore phone: 0481 217 693. sol Bar Big Top, 10/12-20 ocean street, Maroochydore phone: 5443 9550

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TEN TIPS TO

keep employees happy michalle faulKner

manaGInG dIRectoR eastcoast human ResouRce GRouP

Supporting employees at all levels to achieve a level of positive engagement at work pays handsome dividends to the business (people + passion = profit) and is critical for retaining and developing your team.

here are soMe Top Tips for hoW To creaTe a posiTiVe eNViroNMeNT iN The office: MoTiVaTioN: To have a positive influence on others, you must first understand what actually motivates each member of your team to give their best at work. Connect with each one; understand their needs and incentive for being at work. sTreNGThs: Once you understand your team member’s motivation(s) you can use this to identify their strengths and use this to propel your team and your business forward as a result!

LeaD BY eXaMpLe: Care about the culture you create by always leading by example. Walk the talk! Act in a positive way toward team members and work related matters; regularly use positive language and encouragement. Be proactive and less reactive.

BaLaNce: Provide a balanced environment in the workplace.

Of course it needs to be productive with a focus on outputs but also allow room for laughter and some level of informality which will encourage your team members to be more forthcoming in terms of challenging ideas, providing constructive feedback and a growing sense of camaraderie.

TrusT: Build a high degree of trust within your team by your demonstrated actions and spending time with them, helping them to develop their skills and working alongside them to achieve goals. eQuiTY: To maintain a positive environment in the workplace, you must deal with key workplace issues as they arise – fairly and equitably. Holding people to account is easy to say but

tough to do! Be aware of all internal political alliances, white anting and/or any inappropriate workplace behaviour as this is counter-productive to all your efforts for building a more positive environment for your team.

LisTeN: By taking the time to “listen” to your team members, you will get a better understanding of the real work environment as well as an awareness of any counterproductive behaviour and negativity which you can deal with before it becomes a problem. coMMuNicaTe: Never underestimate the power of communication. Good managers seek to influence the work environment and performance of the team through regular and relevant communication. Regular, open and timely communication decreases misunderstandings, clarifies directives, improves connectedness with your team and increases morale. oWNership: Don’t be scared to ask your team their thoughts on how you can improve your business. Their understanding of the current environment, genuine feedback and ideas on improvements in the work environment might just surprise you. By allowing them to participate, you’re giving them ownership over the livelihoods.

MaNaGiNG chaNGe: It might not be easy at first if you have some change management to deal with, take it one step at a time and be genuine and sincere in how you address concerns. Once your team sees you are genuine about creating a work environment that will improve efficiencies, productivity and be of benefit to them, they will get on side – fast!

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PROMOTION

WORDS MARIEL DAWSON

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here’s never been a better time to be in business on the Sunshine Coast. It’s a huge claim to make but when your job involves dishing out advice and strategies for business owners wanting to grow their bottom line, there’s plenty of reasons to get excited.

Otium Group’s Managing Director of Accounting David Mason says current economic conditions are ideal for any small business owners and budding entrepreneurs looking to invest in the Sunshine Coast.

Dave says, small to medium enterprises and family run businesses are the core of the Sunshine Coast’s economy and now thanks to record low interest rates, cheaper fuel costs, tax cuts, a local government committed to shaping a prosperous future and digital innovation, small businesses or start-ups are in a prime position for growth.

The father of three has worked as an accountant for 15 years, specialising in not only superannuation taxation practices and property

investment but also consulting as an advisor to small and medium enterprises where owners require specialist taxation advice in developing strategies to maximise their business performance. For over a decade, the Chartered Accountant has assisted clients through the financial ups and downs of running a business but most notably it was the Global Financial Crisis that took its toll on Sunshine Coast’s business owners.

“I started working in the small business arena a few years before the Global Financial Crisis hit,” Dave explains.

“During the GFC we saw failures, liquidations and then there are those businesses that survived but have been slow to recover.”

Today, the Sunshine Coast is experiencing a phase of rapid growth and expansion as our region embraces its future as a leading Australian urban and economic centre with a broad economic profile.

“Conditions are ideal for established businesses to continue their growth journey or for start-ups to invest and thrive,” Dave says.

DAVID MASON THE MANAGING DIRECTOR OF ACCOUNTING AT OTIUM GROUP

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Finally, our regional council is getting it right.

Growth, innovation and sustainability are on the forefront of our local government’s plans for a bright economic future.

The cranes currently towering over Kawana Way, a site which will put the Coast on the map as a world-class health and medical hub and the trendy, inner-city vibe you experience when you stroll down the newly revamped Ocean Street precinct, are just the beginnings of change.

Billions of dollars are being poured into investments to ensure we have the infrastructure and facilities in place to support a diversified

range of industries and prove to the world the Sunshine Coast has so much more to offer in addition to our natural assets. Health and wellbeing; education and research; professional services and knowledge industries; tourism, sport and leisure; agribusiness; clean technologies; and aviation and aerospace are the seven high-value industries our council has identified as the keys to future employment and economic strength on the Sunshine Coast. The development of the Maroochydore City Centre, expansion of the Sunshine Coast airport and commitment to improving road, rail and public transport infrastructure will all fuel growth in the region.

Joe Hockey’s ‘Have a Go’ 2015 budget gave small business owners and entrepreneurs plenty of reasons to celebrate.

over five years. Being able to deduct these costs immediately will provide more timely cash flow benefits for small business.

Dave says some of the biggest tax cuts to benefit small business here on the Coast are:

EXPANDED TAX CONCESSIONS FOR EMPLOYEE SHARE SCHEMES

COMPANY TAX RATE CUT From July 1, the company tax rate is reduced to 28.5% for small business or 5% discount on tax payable for small businesses that operate as a trust, partnership or sole trader. This will be capped at $1,000 per taxpayer.

Immediate deductions when you start-up a business- Start ups no longer need to write off eligible professional expenses incurred when setting up a business, such as legal expenses on establishing a company, trust or partnership,

billion in annual red tape savings. This includes changes to the entry thresholds for Pay As You Go instalments and reducing red tape within the Fringe Benefits Tax (FBT) system by expanding the FBT exemption for work related portable electronic devices.

Designed to allow business owners to invest more of the company’s resources in strategic growth, from July 1 these expanded tax concessions will enable employees to share in, and benefit from, the future growth and success of the business without the current tax burden on such schemes.

CUTTING RED TAPE To stop red tape and regulations from stunting small business growth, the government announced reforms to generate more than $2.45

There is a strong digital culture and support for innovation on the Sunshine Coast. For the past two consecutive years our region was named as one of the world’s Smart21 Communities, recognised for embracing digital technology and its ability to deliver economic opportunities. Small business owners have never had greater access to the tools they need to run their business better and new technologies are levelling the playing field, giving small business access to resources previously only in reach of big corporations. Adopting new technology, whether it’s to improve business efficiencies, for marketing and promotion or to boost product innovation is key to future growth.

If you’re a small business owner interested in finding out more about how recent tax changes apply to your company and strategies for growth contact Otium Group.

PHONE: 1300 468 486 WEBSITE: www.otiumgroup.com.au EMAIL: info@otiumgroup.com.au 11 | ABOUTBUSINESS

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RECIPE cc ess

for S u

Tony Kelly has worked for some of the world’s leading hospitality companies.

He shares with Carly Rees the trials and triumphs of learning the trade and now watching his new restaurants Hello Harry and JUNK thrive in Maroochydore.

WorDs CARLY REES phoTos WADE FUGE AND CONTRIBUTED

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TONy kELLy

500 to 700 burgers in a week it would be a living for us,” says Tony.

“What was to be 400 burgers turned into 4000 for the first few weeks and we went through so many trials and tribulations that all new businesses go through but we always kept the smiles on our faces.”

Now Hello Harry employs 20 people with plans to open new burger stores on the Coast, Brisbane and Gold Coast. JUNK opened in late 2014, which was such a success with the Asian style, they dropped the original idea of a revolving restaurant theme. Now in 2015 the mates have launched their next foodie adventure with the Donut Boys opening in late March at the new Big Top Market Fresh, formerly the Big Top Shopping Centre.

“We are really focusing on growth … we have strategically hired people to help us do that,” says Tony.

Tony believes Maroochydore’s Ocean Street is “the envy of quite a few places on the Sunshine Coast,” with thousands venturing there each week and the cab rank being the biggest on the Coast this year. With the opening of the Big Top recently, the food, culture and scene for the hub is certainly on the rise.

But let’s go back to where it all began. Tony’s abundance of success came from starting fresh out of school at the Hyatt Regency at Coolum. He trained under leading chefs and worked strenuous hours but started from the bottom and worked his way up. It was during these early days he felt his desire to be great and learned every trick of the trade from picking fresh produce to cooking for up to 1200 people a night.

“I often say I am very fortunate because I go to work every day and love what I do … and I have thought that since the day I started.”

“It was a roll of the dice, I mean there were a few restaurants on Ocean Street … it was an educated risk.”

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A

festival of colour swirls the room with lanterns dangling from the ceiling glistening in the morning light. It’s peaceful and quiet in the Asian restaurant but in a short few hours as lunchtime draws closer, Sunshine Coast residents will be swarming at the doors. Part owner Tony Kelly is head down in the books preparing for the day ahead for his burger joint Hello Harry and Asian street food hot spot JUNK on Ocean Street, Maroochydore.

“The broth is cooked for two days, the noodles are made by us (JUNK employees), the eggs are poached for 62 minutes on 62 degrees, the pork belly is braised in a master stock over night – people see a bowl of $10 noodles and they don’t understand what it has taken to get that bowl of noodles for only $10,” Tony explains.

It might be considered cheap food but it is value for money. The thriving new restaurant takes no short cuts with everything prepared to the award-winning chef ’s degree of perfection. To sell his “people food” cheap, each item of the dish is prepared by top class cooks right down to the simplest process. No ordering in products that are prepackaged, it is all done by hand. And that is why Tony says it is so good because it is “all value driven”.

It’s hard to believe it has only been a little over a year since Tony took the plunge and opened the doors of his restaurant Hello Harry with his best friend, his other restaurant JUNK, sits next door.

“It was a roll of the dice, I mean there were a few restaurants on Ocean Street … it was an educated risk. We thought if we could do

BUSINESS

hELLO hARRy

DONuT BOyS SERVES uP A TASTy RANGE OF FLAVOuRS

“I often say I am very fortunate because I go to work every day and love what I do … and I have thought that since the day I started,” says Tony. “Being an apprentice in a five-star resort in the ‘90s was very hectic and it was sort of old school … with European chefs who would stand over the top of you and yell and scream all day.”

After five years, which he described as a “great foundation” he packed up and went on countless cooking adventures from sailing the Caribbean cooking on Disney’s luxury cruise ships and on a tropical Island in North Queensland with renowned chef Peter Kuruvita. Then he moved from a boutique restaurant in Mooloolaba to a famous new restaurant being built in Brisbane, already famous in Melbourne – the Stokehouse with the Van Handel’s group where he was executive chef and awarded two hats.

Out of that colourful history, before his current adventure, were some of his happiest memories when he opened The Wine Bar in Maroochydore in 2004 with his wife Melissa.

“My wife and I threw our heart and soul into that place and we gave it everything we had – it was a great time pre-global financial crisis,” remembers Tony. “There were a bunch of great restaurants on Duporth Avenue and business was booming and property development was going nuts.

“We won a bunch of awards and we won Restaurant of the Year for the Sunshine Coast three or four years running.”

It was no surprise that a number of years on, after the Stokehouse

and another stint with Peter at The Beach House in Noosa, Tony found himself chatting to his best friend dreaming of a future burger joint to call their own. Now these two men are known for “making their decisions and weighing up the costs and jumping in headfirst”. Needless to say, they are now thriving with three small businesses all in the heart of Maroochydore.

Listening to Tony’s success, it is easy to see where he got his drive and need to succeed from when he offers the best advice he ever received, from his father.

“My father always said to me, ‘There are two types of people – people who deserve and people who desire’,” explains Tony. “People who think they deserve success will never ever have it and people who desire success will get out of bed earlier and go to bed later and make it happen and I think that is what sums it up.”

Tony believes that if you are entrepreneurial then risk is every day “just have a crack, measure the risk, weigh it up and try and get yourself really close advisors”.

A desire to boost their business isn’t all they are working on as they relish in the current success of Ocean Street. Their mission is for the area to be a thriving hub for the community and there is plenty to go around.

“We want to recruit a lot of people, we want to create a lot of opportunity for people, we want to breed future leaders, we want to see the culinary scene on the Sunshine Coast grow,” says Tony.

Cheers to that!

14 | ABOUTBUSINESS

pippa colMan solicitor Pippa colman & associates solicitors

WHERE THERE IS A WILL, there is a way I have a ‘thing’ about Wills … I want every adult to have one. I ask every new client when they come to the office, whether they have a current Will which reflects their current wishes. In the past year, only two clients have answered “yes” to this question.

F

or some reason, people put off making a Will. There is no truth to the rumour that you die suddenly if you make a Will. If you don’t make a Will, then government legislation determines what will happen to your estate, i.e. the property you leave behind after you die.

If you don’t have a Will, you are not alone. Many wealthy/well known people have died without Wills, leaving behind a big mess for their loved ones and litigation for their lawyers: ■ Pablo Picasso, the famous artist, who died in 1973. It took six years to settle his estate at a reported cost of US$30m and what was left was eventually divided up among six heirs.

■ Heath Ledger, the actor, died in 2008 leaving a Will which left everything to his parents. The Will was made before the birth of his daughter, Matilda who therefore received nothing. Fortunately, Ledger’s parents said they would look after Matilda.

■ Jimmy Hendrix died without a Will in 1970. For more than 30 years after his death, during which time his estate continued to generate money from royalties, there were fights over his estate.

■ The author Stieg Larsson who wrote The Girl With The Dragon Tattoo died without a Will. His partner of 32 years received nothing. Swedish Law said his estate

If you don’t make a Will, then government legislation determines what will happen to your estate, i.e. the property you leave behind after you die. should be divided between his father and his brother. His family gave his partner the couple’s apartment where she lived at the time of his death.

■ Closer to home, in 1990, Australian multi-millionaire, Robert Holmes a Court, who was then one of the country’s richest men, died without a legal Will. He had a Will prepared. He spent months carrying it around in his briefcase and just did not get around to signing it. Luckily for his wife, his children did not claim their substantial entitlements under the intestacy rules and it was left intact for his wife.

If you want to have a say in who gets what after you die (rather than leaving it to the government/lawyers to determine who gets what), then don’t wait … ring your solicitor and make an appointment today to have your Will prepared (and signed).

15 | ABOUTBUSINESS

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BUSINESS PROFILE

fiona roberts motiVation

“Accountability is the glue that ties commitment to results.” ~ Bob Proctor

ALL ABOUT awesome Goal-setting can be an exciting process, it inspires enthusiasm and grand plans for the future, but once the goals have been set, how do you go about sticking to them? Here are a few tips and tricks to help you see your goals through to the end.

E

ver set a goal, gotten yourself super excited about it and then lost all motivation to follow through? A New Year’s resolution that by Easter has gone by the wayside? This months’ column is for those of us who might be seeking a few extra tips on how to make that spark of enthusiasm stick.

Know your goal: What is it that you want to achieve? Can you see yourself having succeeded? What does that look like? Is it a SMART goal? (Specific, Measureable, Achievable, Realistic and Timely.) understand your “why”: Being clear on what it means to have achieved your goal is key. Who are you doing this for? Why are you passionate about this? break it down: How does one eat an elephant? One bite at a time.

Know the steps you need to take to achieve your overall goal. Make them as simple as possible. track your progress: Tick off each step achieved as you progress.

Download an app, keep a spreadsheet or have a chart on your fridge.

Work out how you can best ‘see’ your progress. reward yourself: Give yourself a pat on the back throughout the process. Make it something nice. If you are trying to lose weight, a donut isn’t an ideal reward, but a massage might be nice! make it fun: Listen to good music. Go to an uplifting event.

Surrounding yourself with positive people is an awesome way to boost your chances of kicking that goal. hold yourself accountable: Tell your family and friends what you are

doing and ‘own’ the goal. These people will become your cheer squad, checking in with you along your journey and celebrating your progress with you. move your body: It’s widely recognised that even light exercise affects our moods positively, making it even easier to feel great about ourselves, which increases your chances of success.

Forgive yourself: Know that even the most committed person will stumble, and be OK with that. Understand why you fell off the wagon, and make plans to avoid that situation occurring again. take action: None of the above tips will work if you don’t take action.

Please don’t over think things – get into it and make it happen!

It’s like the old adage “if you change nothing, nothing changes”. It’s really up to you. Some of the above tips will work really well – but then some may not fit your style at all. Only you can decide what changes need to be made in your daily life, to bring you closer to your dreams. And only you can make those changes. But there’s no reason you need to do these things alone, so do join in the conversation at www.allaboutawesome.com.au. I’d love to hear about your goals, challenges and successes.

Fiona has many hats. She and her husband Scott own IBN Direct: Alternative Funding Solutions, and she is also a small business mentor, blogger, celebrant, wife and mother. Check out Fiona’s website www.allaboutawesome.com.au and the IBN website www.ibndirect.com

16 | ABOUTBUSINESS

T

l

Tips for maintaining healthy computer systems

With Ean hungErford

SPECIAL OFFER

SafEDaTa SoluTionS offEr a frEE, no oBliGaTion comPuTEr SySTEm aPPraiSal anD rEPorT. To take advantage of this offer please contact us on 0419 703 114 or email info@safedata.com.au www.safedata.com.au

The majority of personal computers around the world operate using Microsoft Windows versions of software. The development and advancements of these “operating systems” over the years has seen greater functionality and speed of use for the end user. To ensure that the system remains running smoothly, regular maintenance needs to be performed, just as your car needs a regular service.

O

ne of the main uses of the modern day personal computer, whether it is at work or home, is for Internet access and email. All of the Internet browsers (Internet Explorer, Google Chrome, Mozilla Firefox, etc) use a method of storing information in files and folders on the computer, tracking sites the user has visited. This is generally used to speed the time taken to visit the website the next time the user returns. Over time, the number and size of these files can begin to slow the operation of the system.

The Internet browsers have inbuilt utilities to clean up these files and help keep maintain the system. Email software also requires regular attention to clean up old emails, delete unwanted items, reduce the size of the email data file, etc. The utilities necessary to perform these tasks are either in the software options or are part of the operating system software.

Windows operating systems also store temporary information in files and folders, similar to the Internet browsers. This can be information specific to the user, currently logged in to the computer or information the computer needs to function correctly. These files accumulate on the system and will eventually start to slow down the computer. Microsoft has always provided tools to help clean up these files,

which need to be run on a regular basis to ensure the computer speed is not adversely affected. The Disk Cleaner tool will search the system to locate these temporary files and then allow the user to delete them.

Another system tool provided with Windows operating systems is the Disk Defragmenter. Over time, files stored on the computer (especially larger files) can be fragmented to fit into specific size space on the hard disk. The operating system must then read these files from different parts of the disk, which can affect the speed. The Disk Defragmenter rearranges the files to keep them in the same or adjacent positions on the drive, to increase the speed of reading the file into memory. Care needs to be taken with this utility, as problems can occur if the computer shuts down unexpectedly during the running of the defrag procedure.

One of the most critical tools for computer maintenance is a good antimalware (antivirus, spyware, identity protection, etc) software program.

All of the well-known products offer real time protection. This means that as files are opened on the computer, they are scanned by the software for known threats. The anti-malware software MUST be kept up to date to ensure the latest threats are detected. A regular full scan of the entire computer should also be run on a regular basis.

A well planned maintenance program (particularly for SME’s) will include: 3

Clean up and delete Internet browser history and files

3

Clean up of emails

3

Regular disk clean ups

3

Regular disk defragmentation

3

A full anti-malware scan on a regular basis

To discuss any of the issues raised in this feature, contact Ean Hungerford at SafeData Solutions.

P 0419 703 114 E info@safedata.com.au W www.safedata.com.au

BUSINESS PROMOTION

o inf

ia or

BRIEFCASE

WorDs ANNA RAWLINGS

Angela McIntosh

Dawn Osbourne

Spoilt Skin Location: Marcoola

Seeing Beauty Location: Moffat Beach

S

ince she was young, Angela McIntosh has had a soft spot for the beauty industry. She has always nurtured a love for skincare and cosmetics, so it stands to reason as current owner/manager of Spoilt Skin in Marcoola, that she knows what’s in vogue.

Delivering professional beauty services encompassing massages, nails, shellac polishes, waxing, facials and spray tanning is all in a day’s work for Angela. She has owned Spoilt Skin for seven years, relocating to seaside Marcoola 18 months ago, and specialises in skin care backed by the Dermalogica brand.

“I have worked for a lot of people and you eventually get to the space where you want to run it your own way,” says Angela of her decision to step out into her own business after working for other salons, including a stint in cosmetic capital Sydney.

“When you have worked in a lot of salons you know what you want, and the beauty industry is something I love.”

“We care about what we do and we like to do it to our best ability.”

Angela ensures both her and her team, daughter Alice-Rose and one other qualified beauty therapist, are up-to-date with the ever-changing face of the beauty trade, regularly brushing up on their skills with the extensive monthly training provided by the Dermalogica ID Institute.

“We need to know continually what is going on, what’s new and what’s reformulating,” says Angela.

“We care about what we do and we like to do it to our best ability.”

And the brows have it at Spoilt Skin – Angela shares they are well known for their eyebrow sculpting work. They have the rosy touch for client care, too.

“When clients come in we keep them, we remember you and even though we are small we definitely have the standards of a highend salon,” she says.

“We are expanding a little bit, but still keeping it really local, it is purely appointments and private consultations.”

And she shares the future of the local beauty scene.

“Nails are coming back in a huge way, with short shapes, shellac and designs. And living where we do, everyone is starting to realise the importance of skin repair from sun damage.”

D

awn Osbourne wouldn’t be out of place on Australia’s entrepreneur reality television show Shark Tank, and in fact, a product she developed nearly featured on the US television show equivalent.

From buying and selling multiple beauty salons to developing international products, the Caloundra mother-of-four is a powerhouse of business and startup success.

Originally from Wales, in 2004 Dawn bought a Caloundra beauty salon from a friend, tripling the original client base and expanding the salon to occupy more space and offer additional services.

“I had worked in health and fitness, massage and personal training – I hadn’t done any beauty. But, I figured I knew how to gather people and promote businesses, I’m a bit of a risk taker,” says Dawn, who has a background in personal training and aerobics.

“I would love my future to help young entrepreneurial women to thrive.”

Following that first acquisition, Dawn’s business experience evolved over the years through the arrival of her and husband Shaun’s four girls, Summer, twins Ella and Gracie, and Jada.

Her portfolio includes researching, designing and developing a slimming body wrap home kit, which she juggled while raising the girls.

“It grew and grew and then it got too big for me. I had the business and children and had to make a choice ... I had four kids under four and had to focus on them,” she says.

After selling her body slimming wrap product which had reached international levels, in 2007 Dawn created a ‘slimming coffee’ blend, which eventually exported internationally.

The exponential success of the coffee saw Dawn in talks to feature on the US version of Shark Tank, however sadly, the presenter/ executive producer passed away and deals that hadn’t been finalised were cut.

Following this, Dawn took a brief breather from business, before buying, evolving and selling another two beauty salons in Caloundra and Moffat Beach.

Most recently, she’s now focused on her teen skin care range through Seeing Beauty, as well as mentoring teenage girls through her workshops, educating them on health and beauty routines.

18 | ABOUTBUSINESS

REAL ESTATE BOSTON WEST END BRAND NEW TWO BEDROOM APARTMENTS. INVEST OR LIVE. For your free information pack CALL 07 5451 1080 www.thinkinvestmentrealty.com.au

e d i s n I 20

mum’s the word

Grant Smith introduces us to his mum

22

property maintenance

Why it is so important for investors

19 | ABOUTBUSINESS

29

eye on the ball

Dan Sowden shares his career highlights

REAL ESTATE

GRANT AND cARMEN SMITh

mum’s the word WorDs INGRID NELSON phoTos REBECCA SMITH

Local multi-award-winning real estate guru Grant Smith candidly shares the importance of a mother’s unconditional love, trust and intuition no matter how old or successful we become in life, as Ingrid Nelson discovers.

D

riving along Buderim Mooloolaba Road on my way to interview Grant Smith and his mother Carmen I am reminded again just how successful the dynamic duo is in the local real estate game. I pass at least five trademark yellow and black Century 21 Buderim “For Sale” signs along the hill, it’s testament to their dominance and strong hold of the Buderim and Mooloolaba market and beyond.

But their tremendous success has not happened overnight. In fact, it has taken many years of sheer hard work and determination to achieve such success … and most importantly they have built the business together from the ground up.

“Mum has been with me since day one,” says Grant. “I had worked in the business for three years before buying it in November 2007 but Mum started with me the day I bought it,” he says.

“There were some hard yards, sleepless nights, stresses in business – it’s not always easy.”

“We built the business based on old fashioned trust and good values,” adds his mum Carmen. “If you can’t trust your mum, who can you trust!?”

Starting his apprenticeship in real estate at just 14 years of age, Grant has always been highly motivated and determined to succeed in whatever he put his mind to.

“I knew even when he was still at school that he would be successful in whatever field he chose,” says Carmen proudly. “He was always a gogetter, nothing ever stood in his way.”

You only have to visit Grant’s website to get a taste of the incredible number of awards he has won throughout his celebrated career and he is still just 28-years-old!

In fact, Grant holds a place in the top one per cent of 300,000 Century 21 network sales people internationally and was just shy of 21 when he signed the contract to buy his agency. He also manages a substantial personal investment portfolio.

So what drives this young entrepreneur?

“It’s the people I meet, the clients that become friends, the lifestyle, I just love it,” says Grant. “The day it stops being fun is the day I won’t do it any more, but I don’t see that happening any time soon.

“Also having something to look forward to has always motivated me,

“If you can’t trust your mum, who can you trust!?”

20 | ABOUTBUSINESS

REAL ESTATE

“We have a CONSCIENCE and we don’t want to do wrong by anybody. I think TRUST is what a SUCCESSFUL business is built on.”

whether that’s a new car or an overseas trip, there has to be something to work towards.”

The old adage – opposites attract certainly rings true when it comes to the great relationship Grant has with his mum.

“We are completely opposite, so that works well,” says Carmen.

“Grant is the face of the business, whereas I am a behind-the-scenes person – I really don’t like being in the public eye.”

“I’m the spender you are the saver, I’m the risk-taker you are the conservative,” Grant quips at his mum.

“We both put our opinions forward and meet somewhere in the middle, it just works,” says Carmen.

So what is the recipe to their success I ask?

“I think it comes down to the fact that we are nice people, warm people. We have a conscience and we don’t want to do wrong by anybody. I think trust is what a successful business is built on,” says Carmen.

“Being able to sleep at night and being honest is important to us,” says Grant. Despite Grant’s resounding success in the real estate industry, he is quick to point out that he still consults his mum when it comes to the big decisions.

“I don’t make any big business decision or purchase without consulting Mum first,” says Grant. “It’s about rationale. I am such an impulse decision maker so she is a great sounding board and she has a vested interest so she is going to make the right decision.”

“I reign him in every now and again but at the end of the day I know him well enough to know he will always do what feels right anyway, I would never tell him what to do,” laughs Carmen.

The close bond shared by this mother and son is obvious as they exchange banter and have a laugh about Carmen’s extra duties outside the office.

“We don’t live together, but I still give my washing and ironing to Mum. I had a friend stay with me recently she said she couldn’t find my laundry and I had to tell her there was none, that was the room with the big wine fridge in it,” says Grant.

Carmen rolls her eyes in jest, “well he has never owned a washing machine so I guess he’s not going to buy one now,” she says.

All jokes aside however, this is one man who loves and appreciates his mum, not only as an invaluable part of his business but as a trusted adviser and most of all friend.

21 | ABOUTBUSINESS

REAL ESTATE

WoRds bY

Jason Jaeger General manager henZells aGencY

JJaeGeR@henZells.com.au

WHY PROPERTY MAINTENANCE IS SO

important for investors A key element in managing an investment property is understanding the importance of carrying out required and preventative maintenance.

K

eeping your property well maintained in accordance with relevant legislation protects not only your own interests but those of the tenant.

Compliancy, however, is not the only motivation for continued maintenance.

Ensuring your property is properly cared for is essential for preserving its value for re-sale and re-let. Remember, you will attract the type of tenant that the presentation of the property indicates. Consistent maintenance is sure to repay itself in the form of high quality tenants and preserved property values. so what does consistent and proper maintenance entail?

Examples include having the property bond cleaned prior to the first tenant moving in, having pest control carried out annually, having a building inspection carried out every two years, planning to re-paint internally every five to six years, replacing carpet every five to six years and re-barking gardens every six months.

Timeliness is one of the most critical factors when it comes

to maintenance. This involves the property manager advising the landlord as soon as possible of any issues and gaining the authority to proceed with the required work as soon as possible.

The longer the problem goes untreated, the more likely it is to get worse and cost more in the long run.

Having a preventative maintenance plan in place with your agent is a great way to keep track of items that require future attention and gives you the opportunity to put in place a finance plan to fund the maintenance projects.

Preventative maintenance requirements are generally identified during routine inspections, so it is important to carefully read all reports sent by the property manager and ask questions if you need to.

An investment property is a valuable asset and should be managed accordingly, including routine required and preventative maintenance. The better you look after your investment now, the better it will look after you in the future.

The better you look after your investment now, the better it will look after you in the future.

22 | ABOUTBUSINESS

First Time Finance for Property Investors Knowing who you need to turn to for advice when financing your first investment can be tricky. Here’s a guide to some of the most important people you’ll need to know!

U

nderstanding finance is the first hurdle. Your loan may need to pay for more than the purchase price of the property. There are additional costs involved for solicitors, accountants, inspections – the list does go on!

So the most important part of investing, before you start looking at a property is knowing the purchase costs and confirming exactly how much you are able to borrow. This is where a Mortgage Broker or your preferred Financier comes in.

Mortgage Broker Mortgage Brokers deal with a variety of different lenders nation wide and are able to assist by offering finance options apart from those that your preferred bank possibly can. It is crucial to secure the most appropriate loan type for your current financial and personal circumstance and a mortgage broker or financier will be able to guide you as to which loan type is most suitable. They will be able to pre-qualify you for a loan, meaning you will know exactly how much you are able to borrow. All lenders are different in their loan qualifying criteria, treating credit cards, living expenses, employment, overtime payments, work bonuses etc, in different ways.

Once qualified, this will give you a better understanding of the types of property you should be researching and where you currently sit in the market in terms of borrowing capacity.

Mortgage Brokers are able to assist you with completing a loan application for the benefit of gaining formal pre-approved finance (in writing), which then allows you to act quickly when you find the right property to purchase. It also means that you can be confident knowing your finance position when negotiating the purchase price. Contracts can still be subject to finance, which could be for a period of as little as seven days. This time is then used to complete the pest and building inspection (carried out by the purchaser) and the property valuation as is generally required by the lender. Property settlements can then occur very quickly if desired and agreed between all parties.

Pre-approved finance may assist in negotiating a lower purchase price, because of the short timeframes mentioned for settlement.

Accountant It is important to gain advice from a qualified accountant as to the benefits of owning an investment property. Engaging an accountant will be paramount to ensuring you reap the maximum financial benefits possible as well as having someone to assist with the paperwork when it comes to tax time. Negative gearing has been around for a long time, and many property investors, through sound advice and judgement, have benefited greatly from this avenue of saving tax!

Tracey Rossow Investment Manager

49 Bulcock St, Caloundra 0448 616 055 trossow@henzells.com.au

Finding your Investment and Engaging an Agent After you have all the ground work done with the accountant and the mortgage broker you will want to find a real estate agent to work with - one who will take the time to fully understand your wants and needs and who will assist you with finding an investment that suits you.

Once you have signed the contract for the sale you will need to engage a managing agent to manage the tenancy and property on your behalf. Make sure you read through the services they provide and their commitments to you, along with the terms and conditions of the Management Agreement to gain a better understanding of your rights and responsibilities before you sign.

Quantity Surveyors They can assist you with necessary information (for your accountant and tax return) after you buy your property. A depreciation schedule, generally a once-only required document/expense unless you undertake substantial improvements to your property, will be completed following an inspection of your property. Your accountant or managing agent may have contacts for companies they have worked with previously and recommend, so ask them before you ask around. n

Did you know that Henzells Agency offers an in-house mortgage broking service? For a no obligation, confidential discussion about your finance requirements, contact Roger Ruhle (MFAA Credit Adviser) on 07 5438 1777 or 0419 281 254 or roger. ruhle@henzellsfinance.com.au.

REAL ESTATE

MOST BORROWERS AHEAD WITH REPAYMENTS Low interest rates have helped borrowers to make extra repayments on their home loans, putting them in front by $212 billion – an extra $26 billion compared to two years ago. Those currently with a "mortgage buffer" represent 16 per cent, up from 14 per cent in 2013 and 11 per cent prior to the Global Financial Crisis, according to the Reserve Bank. The proportion of customers ahead of schedule has risen from 59 per cent in 2012 to 73 per cent in late 2014. Making larger than necessary repayments reduces the term of a loan, saves interest and reduces stress when interest rates do eventually increase.

REAL FACTS

Making larger than necessary repayments reduces the term of a loan, SAVES INTEREST and REDUCES STRESS when interest rates do eventually increase.

Whether you’re looking to enter the real estate market or are already a seasoned home-buyer, it pays to know the trends and predictions within this often-fickle industry. Profile keeps you in the know for all things real estate.

STRONG RENTAL MARKET Regional Queensland’s rental sector is incrementally improving, while the southeast corner – the Sunshine Coast, Brisbane and Gold Coast – powers on with healthy-to-tight market ratings. New REIQ data, as at the end of March 2015, reveals good news for investors and for the broader property sector across the Sunshine Coast. REIQ CEO Antonia Mercorella says the two coasts – the Gold Coast and the Sunshine Coast – continue to power ahead with the lowest vacancy rates in the state. “The Gold Coast has recorded its lowest vacancy rate in seven years, with just 1.3 per cent of the market’s rental properties vacant,” she says. “This is a strong indicator that other sectors of the economy may be rebounding and we are buoyed by this news.” The Sunshine Coast recorded a slight increase in its vacancy rate, 1.9 per cent, up by 0.8 per cent, but it is still classified as a tight market.

HOCKEY BACKS NEGATIVE GEARING The Federal Government is seeking discussion on negative gearing through the tax white paper process. Federal Treasurer Joe Hockey says changes to the existing tax law would deter investment. He said flow-on consequences for renters need to be considered and the offset of real estate losses against primary income gives families financial security. He says rents would rise if negative gearing was abolished.

Shadow Treasurer Chris Bowen said changes to negative gearing would help raise revenue and increase housing affordability, but did not suggest abolishing negative gearing.

Information sourced from www.thinkinvestmentrealty.com.au, www.reiq.com and www.genworth.com.au 24 | ABOUTBUSINESS

y n l es f o us l o ho ta n To Tow 20 The established Brisbane suburb of Bracken Ridge is home to a large number of families due to a healthy balance of lifestyle, education and employment options. Just 20 kilometres from the Brisbane CBD and close to the Moreton Bay area, Bracken Ridge offers a lifestyle many pursue. There are a range of educational facilities and early childhood centres and Bracken Ridge is well known for its proximity to the large employment nodes of the Brisbane Airport and the ‘Trade Coast’ precinct with future combined employment projected to exceed 150,000 people.

For your Free inFormation pack

CALL 07 5451 1080

www.thinkinvestmentrealty.com.au

Welcome to ‘Norris Gardens’ an exclusive assembly of just 20 townhouses extremely well located within the ever popular northern suburb Bracken Ridge. Adjacent to a child care centre and within walking distance to shopping, employment and parks, Norris Gardens will be a popular home to a range of people and small families. Norris Gardens will provide the privacy and independence of a home within the security and spirit of a small community. All homes will be finished with high quality fixtures and fittings, full air-conditioning and come 100% ready for occupancy with no more to spend. Open space and adequate car parking ensure there is room for everyone within the well designed and exclusive community of Norris Gardens.

Close to Brisbane City...

and Moreton Bay

For your Free inFormation pack CALL 07 5451 1080 www.thinkinvestmentrealty.com.au

Hotspotting Report: Bracken Ridge

BY TERRY RYDER

Bracken Ridge is a standout suburb in a cluster of well-credentialed middle market suburbs in the Brisbane Northside precinct.

There has been an upturn in sales activity in this precinct and this is now translating into price growth.

Bracken Ridge benefits from good facilities and amenities, and in particular, strong transport links. It has a number of positive indicators at present, including time on market, discounting, vacancies and yields – all better than Brisbane City averages.

Bracken Ridge is 20km north of the CBD. Its immediate neighbours include Carseldine, Taigum, Aspley and Zillmere.

This precinct has commuter train links south to the Brisbane CBD and north to the Sunshine Coast and beyond. There is a station at Bald Hills, which immediately abuts Bracken Ridge.

Bracken Ridge has easy access to the two main road networks of northern Brisbane, the Gateway Motorway and the Gympie Arterial Road. In this regard, it’s arguably the best-located suburb in Greater Brisbane.

Norris Gardens ticks all the boxes 3 Proximity and connectivity to the CBD 3 Central to employment and education 3 Exclusive group of just 20 townhouses 3 High quality fixtures and fittings 3 Location to services and shopping 3 Low vacancy and high rental yield 3 Think Investment Realty Research Approved

Schools in the immediate area include Bracken Ridge Primary, Norris Road Primary, St Josephs Catholic School, St John Fisher College, Aspley High, Sandgate High and St Paul’s Anglican School. St Josephs Nudgee College is also nearby. The Brisbane North Institute of TAFE has a campus at Bracken Ridge.

Major retail facilities include Centro Taigum Shopping Centre, Homemaker City Aspley, the Aspley Hypermarket and Bunnings at Carseldine.

There are numerous park and leisure facilities in and around Bracken Ridge, including Stanley Day Park, Barrett Street Reserve, McPherson Park, Fitzgibbon District Park and the Bill Brown Sports Field. Brisbane’s biggest venue for concerts and indoor sporting events, the Brisbane Entertainment Centre, is in neighbouring Boondall.

In terms of house sales, Bracken Ridge is the most popular of a cluster of suburbs in Brisbane Northside, which also includes Carseldine, Fitzgibbon, Taigum, Zillmere, Aspley and Bald Hills.

There were 320 house sales in Bracken Ridge in the past 12 months, at a median price of $416,000.

The median rental yield, at 5.3% for houses, is also the highest in the area.

There is a small number of apartments in Bracken Ridge. In the past 12 months, there were 16 sales at a median price of $324,000. Typical rental yields are 5.8%.

Various market indicators suggest a strong market. Time on market is 51 days for houses and 58 days for apartments – in both cases, better than Brisbane LGA averages.

The average vendor discount is 5.3% for houses and 5.2% for apartments, also better than Brisbane LGA averages.

The vacancy rate is currently around 1.5% for houses and 0.9% for apartments, according to dsrdata.com.au.

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y n l es f o us l o ho ta n To Tow 20

Shopping Bracken Ridge is quickly becoming a shopping lover’s heaven, with 2 huge shopping centres only minutes away there is never a shortage of entertainment and fun in Bracken Ridge. Home Focus in a one-stop shopping centre for your home. All conveniently located, you’ll find everything from furniture and white goods to home decor and manchester.

Then travel over to Bracken Ridge Plaza where you will find everything food and movies, to heath and banking.

Education With four education institutes located within a 2km radius, Norris Gardens is a great location for families and likeminded people. With multiple levels of education at your door step you will never have to travel far for education.

Institutes include; Brisbane North Institute of Tafe, Bracken

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CALL 07 5451 1080

www.thinkinvestmentrealty.com.au

Ridge State School, Norris Road State School and St. Joseph’s Christian College. Brisbane North Institute of Tafe at Bracken Ridge is one of the largest in Brisbane with world-class education and training for over 40,000 local and international students each year. Practical, hands-on classes combined with state-of-the-art facilities and purpose-built learning areas make Brisbane North Institute of Tafe a standout among training providers.

Lifestyle The Bracken Ridge lifestyle is incomparable to its surrounding cities and towns. Bracken Ridge provides its residents with a unique way of life suitable to any population. While maintaining a quiet residential feeling it still contains the flavour and entertainment of city life. With major shopping centres, schools, sports and health all contributing to Bracken Ridge’s diverse culture.

REAL ESTATE

EYE ON THE BALL

phoTo CHESTERTON SMITH PHOTOGRAPHY

“Highlights are really where you WORK HARD towards something, take some big risks and it pays off.”

DAN SOWDEN

Ray White Maroochydore was established in 1994 and since real estate director and auctioneer Dan Sowden has been at the helm of the agency he has built a team of over 45 local property professionals specialising in the areas of residential sales, property management, business sales and finance. profile: When and how did you enter the real estate industry? dan: I joined the industry on 27 January, 2004. I had just returned from a season playing Rugby Union for a London-based club. It was during my time in the UK where I developed a passion for sales, firstly working in a number of health clubs before working in real estate for a firm based in Chelsea called Hamptons International, selling new projects in central London. profile: What sparked your interest to pursue it as a career? dan: I openly admit I wasn’t clever enough to be a physio (first choice at uni), so I wanted something where I could run my own business and was performance based. I also saw many friends in the UK made redundant, so I was conscious of an industry where redundancies were unlikely. profile: What have been your career highlights? dan: Highlights are really where you work hard towards something, take some big risks and it pays off. Buying into Ray White Maroochydore was the biggest success in 2008, it was a long work in progress and was at a huge financial risk, I put in everything. Then we had to work out of the GFC. profile: Who/what inspires you in your career? dan: The people who inspire me the most are those that I work with. I’m very lucky to work with some great, intelligent people and being able to inspire, create opportunities and share in their success, inspires me to go further.

profile: Can you tell us what the atmosphere is like, running/ calling an auction? dan: The best way to describe auction day from my perspective is like lining up to play a game of rugby. There is a lot of hype from the week before, conversations and meetings that were had, now it’s game day. You have buyers who want to buy well and sellers that want a great result, then you’re in the middle making it happen. The feeling is contagious. profile: What advice do you have for people wanting to enter the real estate industry? dan: It’s an incredible industry that can offer so much opportunity for those wanting it. It can be the hardest working, highest paid industry or the lowest paid laziest industry. It is about people and the relationships and trust we build; success is only ever achieved in the long term. profile: What are your views on the current real estate market on the Coast? dan: We are excited for what the next 12 to 18 months will bring for the Sunshine Coast. The local government has played a significant role in driving confidence in our region through delivering on major infrastructure developments including the Maroochydore CBD and the Birtinya Medical Precinct. This combined with some good market timing means that home owners on the Coast should realise equity in their real estate again. profile: Where do you foresee the market heading locally, in terms of hot spots, etc? dan: In periods of a market upswing, you need to buy in good longterm locations. These are the same areas where homeowners don’t want to leave, some areas include Alexandra Headland, Maroochydore Beachside Buddina-Kawana on Oceanside and the top of Buderim.

These areas in my opinion will realise significant capital gains.

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REAL ESTATE

WoRds bY

dan Perryman

Property consultant Qld InVestment buIldInG coRPoRatIon dan@QIbc.com.au

“It must be said that Google, the local newspaper and your neighbour are NOT accurate sources of RESEARCH.”

THE PROPERTY WINDOW

W

hether at one of our many events or the weekend BBQ I’m often asked what makes a good investment and where is the best area to buy.

They are great questions for a property buyer to ask; sometimes they are merely intended as conversation starters, however, other times they are genuine enquiry. Regardless of the intention of the question be prepared for more than a two-line answer or the address of the golden goose when asking me. After buying my first property at just 21, then going on to buying several more, and the experience of guiding people with their own property decisions over the last 13 years I have quite a bit to say on this subject. Firstly, let me say almost all property is going to work for you at some point in time and this is where a property specialist can make a huge difference to your property investing outcomes now and well into the future. Selecting the right property, in the right location at the right time will set you on a course for success from day one.

also the trap I have seen so many renovators fall into, as a homeowner it doesn’t matter so much if you spend way more time and money than anticipated, as an investor this could spell disaster. I have been a renovator a number of times, sounds romantic in the first few weeks however the feeling soon wanes and good investment decisions should never be based on romance. I often say if I never have to pick up another paintbrush I’ll be a happy man!

The first property I had built was by far the least taxing on my time and energy, I knew what I had from the day it was completed, there was no maintenance, it had a great appeal to the target market and provided some great tax advantages.

Selecting the right property, in the right location at the right time will set you on a course for success from day one.

so what is the right property?

Only invest in new…Unless you like painting, working hard on the weekends and spending all your spare time in the DIY aisles as well as having a good sum of cash behind you, forget renovating. There is

The right property is also about the type of property for the specific market. As an example, apartments in the right location across Brisbane can work extremely well, however, you wouldn’t want an apartment in regional Queensland as the population density and availability of land provides little demand for these.

The right property is also about what the property offers the market, through years of experience we have developed specific parameters and a list of inclusions to ensure maximum appeal to tenants.

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Maroochydore | Buderim | Mooloolaba Mountain Creek | Sippy Downs