FE Magazine - Special Edition 2024

SPECIAL EDITION 2024

FRPO MAC AWARDS

CRB PROGRAM EXPANDS INTO NOVA SCOTIA

CLARK MCDANIEL WINS LIFETIME ACHIEVEMENT AWARD

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

CONTENTS AWARDS EDITION 2024

IN THIS ISSUE

8 Let's Build Ontario

the Perfect Online Rental 34 Crafting Listing

11 FRPO MAC Awards Galapalooza

Wintertime Window 36 Battling Condensation: Causes and Cures

McDaniel Wins Lifetime 24 Clark Achievement Award

Do Parcel Lockers Help With 38 How Future Incoming Deliveries?

Elevated, Community-Centric Portals Turn Mounds of Data into 26 Bringing 40 Utility Rental to the Junction Actionable Insights Wins Customer Service Award Streamlined Approach to Garbage 28 Fitzrovia 42 ARoom of Excellence Maintenance Inspiring Contribution: 30 Hazelview's Nurturing Youth Leaders in Ottawa

Makes or Breaks of Adaptive Re-use 44 The to Rental Apartments

Certified Rental Building 32 FRPO’s Program Expands into Nova Scotia

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

Nishant Rai nishant@rentalhousingbusiness.ca

A PUBLICATION OF:

Justin Kreslin justink@rentalhousingbusiness.ca

801-67 Yonge Street Toronto, Ontario M5E 1J8 | Tel: 416-385-1100 www.frpo.org SUBSCRIPTIONS & ADDRESS CHANGES

Lynzi Michal x22 lmichal@frpo.org

Publisher

Account Executive

Creative Director / Designer Scott Clark

Editor

David Gargaro david@rentalhousingbusiness.ca

Office Manager

FRPO IS A MEMBER OF:

Geeta Lokhram accounts@rentalhousingbusiness.ca Opinions expressed in articles are those of the authors and do not necessarily reflect the views and opinions of the FRPO Board or Management. FRPO and MPH Graphics accept no liability for information contained herein. All rights reserved.

Contents may not be reproduced without written permission from the publisher.

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

3

PRESIDENT'S MESSAGE A

year of collaboration and progress: Advancing rental housing solutions in Ontario

As we embark on a new year, it's a time of renewed focus and determination at the Federation of Rental-housing Providers of Ontario (FRPO). Building on the momentum of last year, 2024 stands out as a pivotal year for us to advance solutions in Ontario's rental housing market.

This year, we continue to align our efforts with governmental bodies at all levels, advocating for policy changes and practices that directly impact the growth of rental housing supply in Ontario. Our goal remains steadfast: to create more accessible and affordable rental housing options across the province.

TONY IRWIN

A notable highlight of the past year was the annual MAC Awards held on November 30, 2023. This event not only celebrated the exceptional standards of professionalism and quality in our industry but also served as a reminder of our collective potential to make meaningful impact in the rental housing sector.

Our ongoing "Say Yes" campaign under the "Let’s Build Ontario" initiative has already begun to make waves since its launch in early January. Garnering support from hundreds of Ontarians, the campaign has successfully initiated dialogue with city councillors and mayors, pushing for actions that would significantly boost housing supply.

President & CEO FRPO

In a significant development, we are proud to announce the collaboration with Namerind Housing Corporation. This partnership underlines our commitment to inclusivity and diversity in addressing housing needs, particularly for Indigenous communities in Saskatchewan.

Looking forward, our resolve is stronger than ever. We are poised to continue our advocacy, working hand in hand with governments and partners, to bring about tangible changes in the rental housing landscape.

Our mission is clear: to ensure that everyone in Ontario has access to a home that is not just a living space, but a foundation for a better life.

Warm regards, Tony Irwin President and CEO FRPO

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EVENTS CMHC RENTAL MARKET SURVEY BREAKFAST Date and Time: March 5, 2024 | 8:00 am - 10:30 am

Join us on March 5 as CMHC shares key findings from its October 2023 Rental Market Survey for the Greater Toronto Area. Trends in other major Ontario centres will also be discussed. The presentation will conclude with an outlook of where rental markets are headed in 2024 and beyond. This event will take place in-person at Parkview Manor and is open to FRPO and GTAA members.

Registration includes full breakfast Location: Parkview Manor, 55 Barber Greene Road, North York Cost: $80 per person plus HST

CFAA-RHC 2024 Date and Time: May 14 – 16, 2024 | 12:00 pm - 4:00 pm

The 2024 CFAA Rental Housing Conference returns to Toronto on May 14 to 16. Registration details will be provided shortly. Stay tuned.

2024 FRPO CHARITY GOLF CLASSIC Date and Time: July 23, 2024 | 9:00 am - 6:30 pm

The 2024 FRPO Charity Classic will return to Lionhead Golf Club on July 23 in support of Interval House.

This event will open for registration later this spring.

Members will be notified by email. Be sure to book your spot fast as this event is sure to sell out quickly.

See you there!

FRPO ANNUAL GENERAL MEETING (VIRTUAL) Date and Time: May 6, 2024 | 2:00 pm - 3:00 pm

FRPO will hold this year’s Annual General Meeting on May 6 at 2:00 pm. This meeting will take place in a virtual format and will include an overview of the past year, updates from our Chair of the Board and President, approval of the financials, appointment of auditors, and election of Directors. We encourage all members in good standing to participate in this important event. Registration details will be provided to the membership closer to the event. Save the date!

CANADIAN APARTMENT INVESTMENT CONFERENCE

PM SPRINGFEST

Date and Time: September 11, 2024 | 10:00 am - 2:30 pm

Date and Time: May 9, 2024 | 9:00 am – 2:30 pm

BRINGING TOGETHER THE MULTI-RESIDENTIAL INDUSTRY

EXCLUSIVELY FOR PROPERTY MANAGEMENT PROFESSIONALS Equip yourself with new information and technologies to better position and optimize your buildings as well as expand your professional network. PM Springfest brings together property management professionals to connect with leading suppliers, explore new innovations, and learn from industry experts about the latest regulatory, health, and life safety changes; efficient energy management strategies; retrofitting aging buildings; essential capital planning details; and much more. Find out more here.

2024 MAC AWARDS

Network, connect, and learn from the market experts on investment, financing, development, and management of all forms of multi-residential apartments. Find out more here.

Date and Time: December 5, 2024 | 5:00 pm - 9:00 pm

The 2024 FRPO MAC Awards will take place on Thursday, December 5 in conjunction with the Buildings Show. Stay tuned for more information.

Please check www.frpo.org regularly for newly added events.

6

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LET’S BUILD ONTARIO Building Stronger: The "Say Yes" Campaign's Vibrant Launch and Expanding Alliances

T

he "Say Yes" campaign, a pivotal part of the "Let’s Build Ontario" initiative, has hit the ground running since its launch in early January. This campaign is a strategic move to galvanize public support and direct action toward increasing the supply of rental housing in Ontario.

As we move forward, our strategy is to continuously seek opportunities for collaboration. We understand the power of partnerships in amplifying our message and achieving our goals. By joining forces with like-minded organizations, we aim to create a broad-based coalition that champions the cause of rental housing in Ontario.

Since its inception, the campaign has been a catalyst for change, rallying hundreds of Ontarians who have actively reached out to their local government representatives.

These efforts have been instrumental in fostering a dialogue about the urgent need for more housing supply, particularly in target municipalities.

The "Say Yes" campaign is more than just a call for action – it's a movement. We are committed to maintaining the momentum, driven by the belief that together we can make a significant difference in shaping the future of rental housing in Ontario. Stay tuned for more updates, and join us in this journey toward creating a more inclusive and accessible housing market.

A landmark achievement for the campaign is the support from Namerind Housing Corporation. This partnership is a testament to our campaign's reach and relevance, aligning with our goal to provide affordable housing options for diverse communities, including Indigenous peoples.

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FAIR EXCHANGE | SPECIAL EDITION 2024

To sign up for the campaign, visit: https://www.sayyes.letsbuildontario.ca/

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

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Exclusive Event Sponsor

Primary Event Sponsors

CONGRATULATIONS TO THE WINNERS

OF THE 2023 FRPO MAC AWARDS The 2023 MAC Awards Gala took place on Thursday, November 30th at the Metro Toronto Convention Centre. The Marketing, Achievement, and Construction awards have recognized excellence, innovation, and leadership in Ontario’s vibrant rental housing sector for over 23 years. These distinguished awards showcase the industry’s hard work and our members’ commitment to high quality rental accommodations.

Our members consistently achieve great things and make a signicant impact in their communities. Our industry is brimming with dynamic and determined professionals who take immense pride in providing high-quality rental housing to Ontarians.

Year after year, FRPO members demonstrate they are deeply committed to making our industry and province a better place.

Whether it's through groundbreaking projects, philanthropic contributions to your communities, or the exceptional performance of rental housing providers and their staff, you have all excelled.

Our President and CEO, Tony Irwin, was pleased to lead this year’s ceremony, which also included an appearance from the Hon. Minister Paul Calandra.

Jason Ashdown, Chair of the Board, also provided a message recognizing the strong support of FRPO’s annual corporate partners.

On behalf of the FRPO Board and staff, we wish to congratulate the 2023 winners and nalists on their achievements and professionalism. Thank you to our generous sponsors for their unwavering support of FRPO and rental housing in Ontario. For more information, please visit, frpomacawards.com.

Keynote Speaker: Dr. Gillian Mandich Proudly Sponsored by:

LIFETIME ACHIEVEMENT RECIPIENT

CLARK MCDANIEL Williams & McDaniel Property Management

Social Media Award of Excellence This award recognizes a property management company that has demonstrated excellence through use of social media to create a genuine connection with their residents, prospects, and employees.

WINNER

FINALISTS

Hazelview Properties and Shiplake Properties

Best Advertising Campaign This award celebrates a rental housing provider that has demonstrated clarity, innovation, and excellence in a single advertising or marketing campaign. Entries are judged on overall concept, creativity, execution and results.

WINNER

The Junction, On Us!

FINALISTS

Morguard — Bay and Better Fitzrovia — Fitzrovia and Toronto Raptors

Best Property Management Website This award celebrates a rental housing provider that has demonstrated excellence in creativity, design, content structure, ease of navigation, accessibility, and overall utilization of the medium.

WINNER

thebayclub.ca

FINALISTS

Rhapsody Property Management Services — rhapsodyliving.ca Killam Apartment REIT & RioCan Living — livingatluma.com

Best Suite Renovation Under $40,000 This award recognizes a rental housing provider that has achieved excellence in renovating the interior of an existing rental unit.

WINNER

107 Redpath Avenue, Toronto

FINALISTS

Glenview Management Ltd. — Imperial Apartments, 171 O’Connor Street, Ottawa Morguard — Aspen Grove, 1563 Mississauga Valley Boulevard, Mississauga

Best Suite Renovation Over $40,000 This award recognizes a company that has achieved excellence in renovating the interior of an existing rental unit.

WINNER

57 Charles Bay 57 Charles Street, Toronto FINALISTS

Killam Apartment REIT — 301 Heritage Drive, Kitchener Briarlane Rental Property Management Inc. — Park Lane Terrace, 109 Jameson Avenue, Toronto (Contractor: PAC Building Group)

Best Lobby Renovation of the Year This award recognizes a company that has achieved excellence in renovating the interior of an existing lobby and/or common area corridors. Entries are judged on their overall interior appeal, efcient use of space and improved functionality.

WINNER

2233-2235 Hurontario Street, Mississauga

FINALISTS Minto Apartments — The ROE, 150 Roehampton Avenue, Toronto (Contractor: PAC Building Group) Dream — Residence at Weston, 33 King Street, York (Contractor: PAC Building Group)

Audio Visual Sponsors

Best Curb Appeal This category recognizes a rental housing provider that has demonstrated excellence in enhancing the curb appeal of their property.

Judges have taken into consideration the overall curb appeal, relevancy to residents and the surrounding neighbourhood.

WINNER

7170-7280 Darcel Avenue, Mississauga

FINALISTS Starlight Investments — 7170-7280 Darcel Avenue, Mississauga Ferguslea Properties (Accora Village) — 58 Bayshore Drive, Ottawa

Best Amenity Space Renovation This category recognizes a rental housing provider that has demonstrated excellence in providing, creating or improving common areas and amenity spaces for their residents.

WINNER

Trilogy on King 1100 King Street West, Toronto FINALISTS Canadian Apartment Properties REIT — 4000 & 4010 Lawrence Avenue, Toronto Starlight Investments — 5600 Sheppard Avenue East, Scarborough

Ofcial Media Partner

Speaker Sponsor

Registration Sponsor

Video Sponsor

Best Amenities — New Development This award is a newly created category and recognizes a rental housing provider that has demonstrated excellence in providing exceptional amenity spaces and common areas to their residents in a new development.

WINNER

The Parker 200 Redpath Avenue, Toronto FINALISTS BGO — The Campbell, 299 Campbell Avenue, Toronto DBS Developments — 2Fifteen, 215 Lonsdale Road, Toronto

Rental Development of the Year — Over 200 Units This award recognizes a housing provider that has achieved excellence in the development of a new rental housing project over 200 units.

WINNER

The Campbell 299 Campbell Avenue, Toronto FINALISTS Tricon Residential — The Taylor, 57 Spadina Avenue, Toronto Fitzrovia — The Parker, 200 Redpath Avenue, Toronto

Dinner Sponsors

Rental Development of the Year — 200 Units or Less This award recognizes a housing provider that has achieved excellence in the development of a new rental housing project of 200 or less units.

WINNER

2Fifteen 215 Lonsdale Road, Toronto FINALISTS Killam Apartment REIT — Civic 66, 66 Weber Street East, Kitchener Colonnade BridgePort — The Bradshaw On Bank, 1050 Bank Street Ottawa

Environmental Excellence This award recognizes a rental housing provider that has demonstrated excellence in environmental stewardship, sustainability, and a commitment to greener rental communities.

WINNER

FINALISTS Skyline Group of Companies Starlight Investments

Dinner Sponsors

Property Manager of the Year This award recognizes a property manager that has demonstrated excellence and professionalism in managing their portfolio, staff, capital projects, and budgets, while also ensuring a high level of customer service and resident satisfaction.

WINNER

Ben Antwi

FINALISTS Mehul Jani — Canadian Apartment Properties REIT Steven Guthrie — Fitzrovia

Leasing Professional of the Year This award recognizes an employee that has done an outstanding job in leasing, tenant screening, and revenue management over the past year. Entries are judged on closing ratio, volume of tenants screened, tenant turnover, vacancy rates and overall professionalism.

WINNER

Diane Murray

FINALISTS Matheu Kavanagh — Sterling Karamar Property Management Tamara Oliver — Killam Apartment REIT

Centerpiece Sponsor

Chocolate Sponsor

Coat Check Sponsor

Resident Manager of the Year This award recognizes an employee or team that has demonstrated excellence and professionalism in on-site management while building positive relationships with residents, as well as providing a clean and safe environment for their community to call home.

WINNER

Anna Ciulli

FINALISTS Bill Gardiner — Skyline Living Arnel Arce — Minto Apartments

Customer Service Award of Excellence This award recognizes a rental housing provider that has delivered outstanding customer service to its residents. Organizations are judged on their commitment to high standards of resident care in their teams as well as a willingness to go above and beyond the status quo.

WINNER

FINALISTS O’Shanter Development Company Limited and Greenwin Corp.

Photography Sponsors

Wine Sponsor & Water Sponsor

Community Service Award of Excellence — Supplier Member This category recognizes a supplier member organization that has gone above and beyond to give back to its communities. Entries are judged on volunteer activities, charitable donations, service projects or events and the positive impact that their efforts have made.

WINNER

FINALISTS Rogers Communications and PAC Building Group

Community Service Award of Excellence — Rental Housing Providers This category highlights a property management organization that has gone above and beyond to give back to its communities. Entries are judged on volunteer activities, charitable donations, service projects or events, and the positive impact that their efforts have made.

WINNER

FINALISTS BlueStone Properties Inc. and Dream

Cocktail Sponsors

Craneld General Contracting EV Start FirstOnsite

Company Culture Award of Excellence This award recognizes a FRPO member company that shows an extraordinary commitment to company culture.

This includes a demonstrated focus on company vision, work environment, recruitment and training programs, diversity and inclusion, rewards, recognition, and high levels of engagement and satisfaction.

WINNER

FINALISTS Killam Apartment REIT and Tricon Residential Inc.

Impact Award This award recognizes a rental housing provider that has achieved extraordinary social outcomes related to one project or initiative in Ontario. Nominees must demonstrate the positive impact of their efforts. Projects may include affordable housing, community initiatives, nancial relief, advocacy or other service projects.

WINNER

BGC Ottawa Partnership

FINALISTS Skyline Group of Companies — 10 Shelldale Crescent Greenwin Corp. — Make Your Future (MYF)

Greenwin Corp.

McIntosh Perry Midnorthern Appliance

Park Property Management Inc. Paul Davis Roma Restoration

Sherwin Williams Sparkle Solutions Warrior Digital

CLARK MCDANIEL WINS LIFETIME ACHIEVEMENT AWARD

By David Gargaro

FRPO is proud to announce that Clark McDaniel, CEO of Williams & McDaniel Property Management, is the

winner of the 2023 MAC Awards’ Lifetime Achievement Award. Donna, his wife of 51 years, and several of their children were on hand to celebrate his achievement.

Clark has been involved in the rental housing industry for 45 years, since founding Williams & McDaniel Property Management with his partner, Denzel Williams. They started out doing everything themselves, from collecting rent to painting hallways to managing tenant issues.

They focused on building their business and getting things done with “clarity of mind and a deep purpose to do it right and make things happen.”

and the economy in recession, Clark knew he had to do something to survive. He decided to set his company apart by becoming more customer-centric. After meeting with a marketing expert, Clark changed the language of how he did business as a rental property owner. Superintendents were now known as building managers, rental units became suites, and tenants were now residents.

The partners made a great team, even though they were quite different. Clark was only 26 years old, newly arrived from northern Ontario and “wet behind the ears.” He was the dreamer, while Denzel was 54, more experienced and more analytical. And yet they made it work, always finding ways to resolve disagreements by focusing on a common front. They worked together to build their business until Denzel passed away in 2000. His three daughters, Elaine, Janet, and Pam, continue to be involved with the company they built together.

Clark believed service would be his company’s differentiator. Everything they would do, from the quality of the lobby to how they interacted with residents, would demonstrate their commitment to exceptional customer service. And their tagline “Let our customer service bring you home” supported this focus on service. The result was higher satisfaction levels, lower vacancy rates than surrounding buildings, and positive community feedback.

Clark and Denzel had to overcome significant challenges in the early years. Interest rates were heading toward 22 per cent, while inflation was at 12 per cent. They also had to deal with the federal government’s wage and price control regime, which capped rental increases at 6 per cent. They met with other large landlords, including Cadillac Fairview, to figure out how to survive in the difficult financial environment. Together, they became advocates for change in the rental housing industry. They encouraged the provincial government to adopt a more reasonable AGI program, which would enable them to pass through finance costs. In 1985, their organization became the Fair Rental Policy Organization, or FRPO. Later that year, they met Bill Grenier, who had developed hundreds of multi-unit residential buildings under a program that provided incentives for new construction.

Together, they met with the Ontario housing minister to create a fairer environment for the rental housing industry. Rather than buying properties when property rates were increasing rapidly, they were able to get AGIs approved to renovate and upgrade their existing rental properties.

However, when Bob Rae came to power, all AGIs were retroactively cancelled. With vacancy rates on the rise 24

FAIR EXCHANGE | SPECIAL EDITION 2024

The rental housing industry continues to face challenges, including shortages in viable rental housing stock, rising construction costs, and high interest rates. Clark believes this can be achieved by working together and getting support from various levels of government. This includes protecting private property rights, preserving existing rental stock, creating better AGI processes, encouraging office-to-residential conversions, allowing foreign investment, promoting innovation in construction processes, and improving infrastructure.

A commission of advisors, including representatives from the government, tenant advocacy, finance, construction, and planning, could brainstorm solutions to the housing crisis. They would work together to solve the problem. They could develop a blueprint to overcome obstacles to creating adequate housing in Canada.

Clark also believes FRPO should focus on the positives in our industry. Publicize the positive stories about residents who rave about where they live and the landlords responsible for providing safe, affordable housing. Budding entrepreneurs should embrace the challenges and opportunities of the industry, just like he and Denzel did. Keep going, have confidence, take risks, and make good things happen.

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BRINGING ELEVATED, COMMUNITYCENTRIC RENTAL TO THE JUNCTION

Leading the way, The Campbell demonstrates possibility when innovation and collaboration unite.

T

oronto is known as a city of neighbourhoods and the Junction Triangle is one that is cherished among the locals for good reason. For those who live there, it serves up the best dining and local shops, with the benefit of bicycle and transit connections, offering an accessible home just beyond the core, with a well-preserved local vibe.

The Junction Triangle is coveted by locals, and a destination to discover for others. Undeniably void of new purposebuilt rental, it was easy for BGO and TAS to see the opportunity to bring elevated, community-centric rental to an area of the city that many adore.

• 10,000 square feet of retail dedicated to a new Toronto Public Library branch (representing a first-of-its-kind public/private collaboration) • Suites designed for all family types • Integrated amenity spaces that foster community • Support of local artists and businesses through resident partnerships and events The Campbell community The Campbell’s two-level sunlit lobby features a striking wall mural that sets the tone for a vibrant, celebrated, and community-centric experience. Art also adorns the walls throughout, with a curated art collection featuring local BIPOC artists.

Recently crowned Development of the Year at the FRPO MAC Awards, The Campbell, developed by TAS and in partnership with BGO, is a new 236-suite rental community in Toronto’s Junction Triangle, paving the way for elevated rental in this node of the city. Offering a diverse suite mix and community-centric amenities, The Campbell delivers on the desires of long-time locals, while enriching the wider community.

The diverse suite mix serves the growing community, with choice and opportunity to move within the building as their lifestyle needs evolve. The amenities are centred around community building: • Rooftop terrace and gardens • Fitness and yoga studio • Lobby lounge and café (the coffee shop) • The Junction games room

Integrating and enriching

• The lounge with private dining area

BGO and TAS were intentional in the way The Campbell integrated into the existing neighbourhood, committed to enhancing and complementing the Junction Triangle, while delivering a new and desirable rental experience.

• Co-work space

By collaborating with the community, The Campbell contributes positively in many ways and integrates into the very fabric of the neighbourhood: 26

FAIR EXCHANGE | SPECIAL EDITION 2024

• Community garden • The S'Paw • Community workshop and kids play space • Parcel management systems, secure underground parking with EV chargers, bicycle and visitor spots, as well as storage lockers

BGO’s dedicated and on-site Resident Services Team provides exceptional service and experience, hosting events, and establishing partnerships with local businesses. A resident favourite is the custom Campbellroast java by Hale Coffee.

As residents choose to call The Campbell their home, they are included in a MyBGORoots program, which plants a tree annually in their honour through OneTreePlanted. This BGO program is one of the many sustainability initiatives residents are involved in, exuding the value of community in a renewable and everlasting way.

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

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FITZROVIA WINS CUSTOMER SERVICE AWARD OF EXCELLENCE

F

itzrovia, Canada’s largest developer of purpose-built rentals, proudly celebrates its two consecutive victories at the MAC Awards for Customer Service Excellence. The company's unwavering dedication to providing exceptional service is deeply ingrained in its core values, evident not only in its recent accolades but also in Fitzrovia's continuous initiatives that aim to further enhance its approach to customer service and hospitality.

At Fitzrovia, the day-to-day operations of each community are meticulously managed by a dedicated team of onsite hospitality professionals. This distinctive approach aligns with Fitzrovia's vision to redefine the Canadian rental experience through a hospitalitydriven model reminiscent of five-star hotels.

Fitzrovia is committed to continuous learning and investing in its people. The property management team undergoes comprehensive annual training at the Disney Institute and Ritz-Carlton. These

immersive experiences offer a global perspective on customer service, allowing the team to gain valuable insights from some of the world's most renowned service providers.

To foster a robust resident community, Fitzrovia actively organizes frequent events, creating opportunities for residents to connect and forge meaningful friendships.

These events range from book clubs to fitness classes and themed parties. Fitzrovia’s in-house day-tonight café/cocktail bar, 10 DEAN, can be found in all lobby lounges.

10 DEAN offers residents exclusive access to nitro cold brews, lattes, hand-crafted cocktails, and more, all at discounted rates. This amenity and resident benefit is completely unique to Fitzrovia.

Fitzrovia’s commitment to staying at the forefront of innovation is clearly demonstrated through its strategic collaborations with notable partners.

This includes resident benefits with the Toronto Raptors, Juno Vet, and Sobey’s Voilà. These collaborations

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FAIR EXCHANGE | SPECIAL EDITION 2024

respectively offer residents exclusive experiences, reduced membership fees at a leading Toronto veterinary clinic, and complimentary grocery delivery services, adding convenience and additional value to the Fitzrovia living experience.

Fitzrovia proudly stands as an innovator in the multi-family space. For instance, Fitzrovia is the first operator in Canada to offer complimentary virtual healthcare services to all residents within the Fitzrovia Collection communities.

This pioneering initiative is carried out in partnership with Cleveland Clinic Canada, where residents have the benefit of easy access to licensed

to access vital information and key rental details including floorplans.

Fitzrovia has also developed a resident mobile app, designed to provide a seamless and efficient way for residents to manage various aspects of their living experience.

These apps serve as a one-stop solution for a range of functionalities, from making maintenance requests to booking amenities and staying updated on community events.

healthcare professionals, extending the exceptional care ethos upheld by Fitzrovia’s onsite teams.

Fitzrovia takes resident feedback seriously, using it as a catalyst for continuous improvement.

Resident events, surveys, and a

commitment to promptly address resident concerns create a dynamic and effective feedback loop. The company embraces challenges as opportunities to surpass expectations.

Fitzrovia stands as an industry leader that consistently offers an unparalleled living experience that seamlessly combines innovation, hospitality, and an authentic commitment to resident satisfaction.

Fitzrovia skillfully leverages the power of cutting-edge technology to elevate the customer experience.

This approach includes offering comprehensive virtual tours that allow potential residents to explore properties transparently from abroad or remotely. Additionally, Fitzrovia has integrated interactive touchscreens within its properties, facilitating an engaging way for prospective renters

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

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HAZELVIEW'S INSPIRING CONTRIBUTION: NURTURING YOUTH LEADERS IN OTTAWA

I

n the heart of Ottawa, a community initiative has blossomed into a long-term partnership in support of local youth, thanks to the dedicated efforts of Hazelview and their donation to BGC Ottawa's newest clubhouse.

This transformative gift, a $1 million commitment over five years, hopes to leave an indelible mark on the lives of the children and families the clubhouse serves.

Hazelview's involvement with BGC Ottawa, spanning several years, took a meaningful turn when they discovered the club's need for support in funding their latest clubhouse. Situated in a neighbourhood where Hazelview operates, this presented a unique opportunity for the real estate company to directly impact the lives of the local youth. Hazelview's sustainability vision, centred around fostering happy, healthy, and thriving communities, aligns seamlessly with BGC Ottawa's mission to empower young minds with essential life skills.

The donation directly supports a handful of clubhouse programs, including their Leaders4Life program, which seeks to develop the next generation of young leaders in the local community, and the clubhouse learning kitchen, which provides hands-on learning opportunities while supplying nutritious after-school snacks to children to aid in learning.

When Hazelview was offered the naming rights to the community kitchen in recognition of the donation, it didn’t feel quite right to put Hazelview on the wall.

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FAIR EXCHANGE | SPECIAL EDITION 2024

Instead, Hazelview saw this as an opportunity to take a more community-centric approach. An engagement exercise allowed residents to nominate a 'community youth champion' to be the namesake of the kitchen.

The execution of the project involved collaboration with BGC Ottawa's outreach team to define the criteria for a 'community youth champion.' A community engagement exercise lasting several months ensured a diverse pool of nominees. The culmination of this effort was a celebration not just of Hazelview's generosity but of the remarkable youth leaders in the community. The community youth champion that was ultimately selected is someone who epitomizes community involvement, volunteerism, mentorship, and role modeling.

Hazelview’s goal was to help ensure that BGC Ottawa could serve 150 children each day in their new clubhouse.

To date, and a result of sponsors like Hazelview, there are between 150-200 children who use the clubhouse every day and up to 5,000 a year. There are over 40 youth in the ‘Leaders4Life’ program.

This partnership extends beyond corporate social responsibility; it contributes to fostering positive landlordtenant relationships. With over 1,200 homes under Hazelview's care in the Ottawa neighbourhood, this initiative demonstrates a commitment to the well-being of the community. By supporting programs offered by BGC Ottawa, Hazelview reinforces the idea that when private, public, and non-profit sectors unite, remarkable achievements become possible.

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FRPO’S CERTIFIED RENTAL BUILDING PROGRAMEXPANDS INTO NOVA SCOTIA

T

he Federation of Rentalhousing Providers of Ontario (FRPO) is thrilled to unveil the expansion of the Canadian Certified Rental Building Program (CRBP) into Nova Scotia. It's with immense pride that we commend Killam REIT and its four rental communities in Halifax on being the inaugural recipients of the CRBP certification in the province. Furthermore, Killam REIT and its associated communities have also been recognized with the Living Green Together certification, a testament to their commitment to environmental stewardship.

As North America’s premier program for quality assurance and sustainability in rental housing, the CRBP aims to reassure residents about the superior quality, sustainability, and professional management of their living spaces. To be CRBP certified, properties must adhere to more than 55 leading industry practices, including 10 environmental standards and over 250 precise criteria. Both the CRBP and Living Green Together certifications are

32

FAIR EXCHANGE | SPECIAL EDITION 2024

awarded following independent audits, ensuring compliance with these rigorous standards.

This certification offers a distinct and straightforward method for tenants and housing managers across Nova Scotia to identify and select top-quality, professional, and sustainable rental housing options.

Tony Irwin, President & CEO of FRPO, commented, "The launch of the CRBP in Nova Scotia marks a significant milestone in our quest to set the gold standard for rental housing across Canada. Killam REIT’s achievement in Halifax is not only a proud moment for them but a pivotal step forward for the rental housing sector in the province. This certification underscores our commitment to nurturing housing communities that are not just places to live, but homes built on the pillars of quality, care, and environmental responsibility. We are excited to see how this program will inspire further excellence and innovation in rental housing."

Said Philip Fraser, President & CEO of Killam REIT, “Killam is pleased to partner with the Canadian Certified Rental Building Program for its launch in Nova Scotia. We are proud to be the first rental housing provider in the region to pursue this certification, highlighting our commitment to providing safe, quality housing for our residents. We recognize the importance of ensuring that our properties meet the highest operating standards for our residents and provide a safe workplace for our employees.”

The CRBP was launched in 2008 by FRPO in Ontario.

Since then, it has grown into a nationwide program, covering British Columbia, Alberta, Saskatchewan, and now Nova Scotia.

ABOUT Killam REIT Killam Apartment REIT, based in Halifax, is one of Canada’s largest residential rental housing providers, owning, operating, managing, and developing a diverse portfolio of apartments, manufactured homes, and seasonal properties across the country.

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CRAFTING THE PERFECT ONLINE RENTAL LISTING

By David Aizikov, Senior Data Analyst, Rentsync

W

hen looking to promote your rental listing, the success of your rental property hinges on your ability to quickly and efficiently lease up available units. Nowadays, most renters prefer an online-first approach, which means the most effective way to reach prospects is through online listings. To attract suitable renters quickly, it’s essential to optimize your marketing budget and craft listings that effectively convey your message. This approach reduces turnover, allows you to achieve the highest rents, and minimizes the need for leasing agents to help with fact checking. Instead, they can focus on what matters most: closing leases. Crafting the ideal rental listing goes beyond mere optimization; it's about creating a narrative that communicates effectively, engages the right audience, and promotes outreach.

The art of crafting compelling content Your headline is your first impression, so make it count.

Avoid saying too much; focus on key information like price, beds, baths, property type, and neighbourhood.

The title should only draw attention to the listing so avoid making it overly dense.

The property description comes next and this is where you add detail to your listing. Avoid flowery language and try to recreate the headline; focus on the key pieces of information. Aim for four to six sentences in your property description, which should include some standout features, nearby attractions, amenities, utilities, and any other details that a renter might want to know.

Keep ancillary info about the leasing process toward the bottom, whether it’s about availability, credit checks or any required documentation. This format ensures information is easily digestible while providing all the details renters need.

Visual storytelling: The power of photos While having captivating listing information is an important component of standing out, uploading stunning visuals will set your listing even more apart. Aim for eight high-quality photos showcasing common areas,

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FAIR EXCHANGE | SPECIAL EDITION 2024

amenities, building exterior, and specific unit galleries.

Use good lighting, highlight key features, and ensure the property is clean and clutter-free. Consider adding floor plans and virtual tours for an extra edge.

Unique unit layouts or upgraded units should receive extra care and have additional photos available. Photos are meant to add colour to your descriptions and make a property real to a prospect. Ensuring that photos properly showcase your property can increase incoming lead volumes, but can also help in attracting the right prospects.

Navigating the unit details minefield Transparency is key when it comes to providing potential renters with the basic information they need. Clearly state the rental price, security deposit, lease terms, and other essential details. Tailor the listing to your demographic. Highlight features like internet readiness, microwave availability, and sufficient storage space based on your target renters. Provide enough information to help prospects self-qualify, reducing the workload on your leasing staff.

Beyond listings: Modern tools and best practices In the ever-evolving landscape of real estate, staying ahead means embracing virtual leasing tools. Ensure your leasing team is well-equipped with the necessary tools, from objection handling to incorporating virtual tours and online applications. Crafting an online presence that resonates with the right audience not only attracts renters faster but also ensures your property is positioned for lasting success in the competitive rental market.

Crafting the perfect online rental listing requires attention to detail, creativity, and an understanding of your target audience. By paying attention to details, avoiding common pitfalls, and embracing modern tools, you can optimize your listings for success, attract the right renters faster, and ensure your property gets the attention it deserves.

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BATTLING WINTERTIME WINDOW CONDENSATION: CAUSES AND CURES

By Egis

N

ow that winter has set in, many people notice condensation forming on their windows. This occurs when the interior surface of the window drops below the dew point of the indoor air. The dew point is simply the temperature at which air can no longer hold all its moisture, causing it to release some as condensation.

Decreasing indoor humidity: First key to prevention Decreasing indoor humidity helps reduce condensation formation on windows during wintry weather. When indoor air is overly humid (50% relative humidity (RH) or more), it carries more moisture, which readily condenses on cooler surfaces such as windows when the outside temperature drops.

Using dehumidifiers or exhaust fans in high-moisture areas like kitchens and bathrooms can reduce condensation on windows. By maintaining a comfortably low indoor humidity level (25% to 40% RH), you not only prevent condensation on windows but also create a more comfortable and healthier living environment. Lower humidity levels (but not too low) can reduce the likelihood of mold growth and dust mites, both of which can trigger allergies and respiratory issues. Proper humidity levels help in preserving building materials and furnishings, as extreme moisture can lead to warping, rot, and other damage. Maintaining this humidity range can also contribute to energy efficiency, as air that is not overly humid is easier to heat, making your heating system more effective.

Increasing thermal resistance: Second key to prevention To prevent condensation, interior surface temperatures must be maintained above the dew point. One effective way is to increase the thermal resistance of your windows and surrounding structures. Think of thermal resistance like a winter coat for your home; it helps keep the warmth in and the cold out. This can be achieved through: 36

FAIR EXCHANGE | SPECIAL EDITION 2024

• Upgrading to double- or triple-glazed windows • Using window frames with thermal breaks • Enhancing wall insulation near windows

Window condensation: Symptom of larger issues Sometimes, window condensation is a tell-tale sign of broader issues in the building envelope or mechanical systems.

For example: • Insufficient wall insulation: Walls with poor insulation can lead to colder interior surfaces, raising the risk of condensation.

• Inadequate ventilation systems: A building's HVAC system plays a pivotal role in controlling indoor humidity. If the system is not effectively managing moisture, condensation can become a persistent issue.

Practical solutions To address these underlying causes: • Assess wall insulation: Consider a professional assessment of your wall insulation. Upgrades here can significantly impact your home's overall comfort and reduce the risk of concealed condensation.

• HVAC system check: Have your heating, ventilation, and air conditioning system evaluated by a professional. This ensures it's optimally balancing indoor humidity and ventilation.

Conclusion Managing wintertime window condensation is not just about quick fixes but understanding and addressing the underlying building science. By focusing on increasing thermal resistance and evaluating the building's envelope and mechanical systems, owners can effectively combat this common winter issue.

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HOW DO PARCEL LOCKERS HELP WITH

FUTURE INCOMING DELIVERIES?

By Coinamatic Canada Inc.

Stop theft and receive your packages on time by having packages delivered directly to your building. Many local businesses could use package locker systems and eliminate these concerns by providing a secure location where couriers can leave packages and ensure that residents receive them.

More and more people are gaining or wanting access to parcel lockers.

As a property manager, you are constantly looking for ways to improve the experience of your residents while also making your staff’s job more efficient. In addition to the convenience and security benefits for residents, it also makes it easy for property managers to track and manage packages.

38

FAIR EXCHANGE | SPECIAL EDITION 2024

Keep your packages safe Theft prevention represents one of the top benefits of package locker systems. Nearly one in four Canadians have been a victim of package theft. A new survey by FedEx Canada finds that Canadians are worried that packages left in their front lobby will be stolen. By adding a package locker system, landlords and property managers can dramatically lower the risk of thieves stealing unattended packages from apartment buildings.

Take the burden of package management off your staff Implementing a package management system can have a significant impact on the efficiency

of your staff. By taking the burden of package management off your staff, your staff members do not have to spend their time on package management and can instead focus on other important tasks. Some locker systems even provide the ability to accept packages with a controlled-access package room featuring refrigerated units. Some provide real-time notifications when packages are delivered, and a web-based portal allows you to view package details and delivery history.

Reduce package theft and remove clutter from front desk & lobby area Traditional doorstep deliveries have for many years been inundated with theft, accidental misplacement, and even weather damage. Parcel lockers

solve these problems by providing secure storage for each parcel that is well protected until personally collected by the intended recipient.

Offer mail carriers a fast, easy, flexible, and Canadian-approved solution for package delivery For both residents and parcel carriers, offering a contactless solution provides an additional level of safety for those who prefer to limit physical interactions. Contactless parcel delivery has become a public health necessity and a required amenity for multi-family properties.

Additionally, it provides a single drop-off point in each building, helping delivery companies provide their services in an efficient and economical manner, an important goal with the high volume of parcel deliveries occurring today.

Choosing the right parcel locker When selecting a package locker system, it is important for property owners and managers to keep safety and high-quality options in mind.

Make sure you assess the needs of the residents, the volume of deliveries, and parcel sizes. When deciding on the parcel locker itself, verify that it has a sturdy design and provides secure locking mechanisms with a user-friendly interface for both your tenants and delivery persons.

Starting with the right product will help to mitigate issues down the road.

Coinamatic Canada, trusted as one of the top specialists in managed laundry systems, is now also providing this popular amenity. It can be easily added to properties that already use Coinamatic’s laundry

services through its partnership with Luxer One. Luxer One lockers are built with 12-gauge heavy-duty steel and a tamper-proof internal hinge mechanism that connects the locker doors, keeping packages secure until they are picked up. They are also the only package locker system with UL-certification, a nationally recognized quality standard that represents the highest level of safety certification to ensure compliance with federal safety standards. For added convenience, the Luxer One system also provides an app that allows users to open lockers, view all deliveries, and manage their accounts from their mobile phones.

Since 1946, Coinamatic has provided vended laundry equipment and service to the multi-residential housing industry. You know Coinamatic as “Canada’s Most Trusted Name in Laundry Services”. However, as a look at our corporate overview will show, we are so much more than a simple laundry company. Now through a partnership with Luxer One, Coinamatic has added the nation’s top-rated package locker system to its best-in-class lineup of services. Visit coinamatic.com/multiresidential/package-lockers/ for more information.

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39

UTILITY PORTALS TURN MOUNDS OF DATA INTO ACTIONABLE INSIGHTS

It’s about more than data — it’s about putting that data to work towards a better future.

By: Peter Mills, CEO, Wyse Meter Solutions We are drowning in data.

Consider that in 2023 alone we created more than 120 zettabytes of data globally (one zettabyte is equal to one trillion gigabytes). That number is expected to grow to more than 180 zettabytes by the end of this year.

It’s impossible to picture that much data – let alone think about sorting through it.

With every advance in technology, businesses amass more and more information, from consumer behaviours and market trends to operational metrics and financial statistics. This surge in data holds immense potential, yet it also presents a unique challenge: “How can businesses derive value from this deluge?”

Multi-residential building owners and managers understand this challenge all too well.

When it comes to utility usage in their buildings, submetering technology has allowed them to look beyond the macro level and better understand building consumption at a micro level. These incredible insights hold so much potential for utility and financial efficiency improvements.

Additionally, for owners and managers, this data takes on elevated importance as reporting pressures coming from residents, investors, regulators, and local governments have multiplied. Everything from individual conservation goals to governmental net-zero commitments to your own balance sheet depend on accurate and timely data.

But data is only valuable when turned into actionable insights – not always an easy task.

Reduce complexity | Raw numbers can be difficult to interpret for non-experts. Now, advanced analytics and visualization tools can transform this data into a comprehensive picture of utility consumption across an entire building portfolio.

Isolate opportunities | There are dozens of variables that affect how energy and resources are used from the suites to the common areas. Now, new data solutions are providing unprecedented insight into these variables.

Save time | Automation of data collection and analysis simplifies the process. The best systems provide custom reports to help pursue GRESB (Global Real Estate Sustainability Benchmark) designations, work toward netzero operations, or achieve other sustainability goals.

Integration | The best of these portals can be seamlessly integrated with smart building platforms and building automation systems, creating a fulsome data picture.

With data readily available, building owners can support their sustainability agendas, introduce efficiency measures, and increase net operating income and resident satisfaction.

As we continue to grapple with the challenges of climate change and responsible use of resources, the role of data in driving sustainable practices will grow in importance.

Tools like utility portals will become indispensable for optimizing utility consumption, securing investment, and aligning with environmental, social, and governance (ESG)-related initiatives.

In 2024, it’s about more than data — it’s about putting that That is why successful building owners are turning to state-of-the-art utility portals to deliver a constant stream data to work toward a better future. of sorted information about their building’s energy use.

Ready to put your data to work?

These portals take the guesswork out of data and deliver Get in touch with: insights that bring a building’s reporting strategy to the Rafael Cabral next level.

Business Development Representative Whether depending on these portals to help make factWyse Meter Solutions based decisions about operations, or simply to increase sales@wysemeter.com transparency with stakeholders, these portals have become invaluable for several reasons: 40

FAIR EXCHANGE | SPECIAL EDITION 2024

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41

A STREAMLINED APPROACH

TO GARBAGE ROOM MAINTENANCE

By Brian De Carli, Vice President, Metro Jet Wash

Property management teams are often stretched thin through challenges of staffing, time, and (most of all) sociological and economic influence. Between keeping staff and residents safe, meeting heightened demands, and managing building projects, it can be difficult to keep critical maintenance activities from falling off the radar.

“It's a lot to deal with,” says Brian De Carli, Vice President of MJW Team and Metro Jet Wash Corporation.

“So anything a service provider like us can do to take maintenance responsibilities off their shoulders is always welcome.”

Property teams undoubtedly face a myriad of responsibilities daily. They must manage maintenance and sanitation, ensuring the satisfaction of employees, customers, and tenants, while balancing these tasks with the evolving social norms and terminology prevalent in all services and industries. Among these priorities, garbage rooms are critical for maintaining hygiene, and common areas are key for implementing energy-efficient retrofits.

These efforts contribute positively without disrupting the routines of regular or preventative maintenance.

“Keeping a clean and effective garbage room is always important – both for resident safety and comfort. Even still, it's no small task, especially now when there are so many other priorities for property stakeholders to keep track of," adds Brian.

Offloading the work Offloading garbage maintenance can offer significant advantages. MJW introduces a thorough garbage room maintenance program, designed to deliver comprehensive cleaning, updating, and maintenance services for a predictable monthly fee. This program is particularly beneficial for property managers in the apartment and condominium industries. Clients receive a wealth of services, including: 42

FAIR EXCHANGE | SPECIAL EDITION 2024

• Two yearly compactor and chute cleanings • Regular servicing of automated odour control systems • Comprehensive inspections of waste equipment, covering chutes, doors, sorters, compactors, and bins “Our philosophy is to make life easier for our clients, to give them peace of mind that we're taking care of their garbage room," says Leslie De Carli, Chief Executive Officer of the Ontario and Quebec-based company.

“Offering all these services under one bundled rate lets property management teams focus on their jobs knowing we're down there keeping things clean, sanitary, and inviting for proper use.”

There are options to take this service even further, she adds. In addition to its regular Garbage Room Maintenance Plan, the firm offers a complete parking lot and garage cleaning and maintenance service along with low clearance vac trucks and jetters to service all types of drains, catch basins, and sump pits. Moreover, MJW's monthly services include regular reports, which help clients keep track of activities performed, potential garbage room needs, and information they can use to inform future garbage room investments.

“Since we're in there a lot, we can tell our clients what we're seeing, what we're doing, and what else can be done to make that environment as effective as possible,” says Leslie.

MJW is no stranger to adaptation. Like many property management service providers, the company has spent the bulk of its 20 years of business implementing new cleaning and sanitation processes, equipment, and training to deliver its services safely under increasingly risky conditions. Looking ahead, the team hopes all-inone service packages like its Garbage Room Maintenance Plans give property management teams the solutions, savings, and – more importantly – peace of mind to refocus on their priorities.

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43

THE MAKES OR BREAKS THE MAKES

OF ADAPTIVE RE-USE TO RENTAL APARTMENTS

By Paul Fritze, P.Eng. – Principal, Read Jones Christoffersen Ltd.

The return to in-office work following the COVID-19 pandemic is moving slower than the Canadian commercial real estate sector has hoped for. National commercial office vacancy rates are at an all-time high at 17.6% as of the end of 2023, according to Altus Group1.

This trend has some owners and developers examining adaptive re-use of existing commercial office buildings to residential rental apartments.

While attractive at face value, when income statements yield dramatically lower revenues, the excitement to pivot and convert office space to residential apartments is not financially viable for every vacant office building. The following are some key considerations for developers to narrow their search to take advantage of this opportunity.

Zoning and permitting The primary advantage of conversions is the advancement of construction in comparison to a site re-development (i.e., the ability to capitalize financially and environmentally on the existing shell and structure).

This leg up can easily be lost in the process to comply with residential municipal zoning requirements through the site plan control process. If purchasing a commercial office building for adaptive re-use, performing a planning study in the due diligence phase to identify requirements to avoid or minimize zoning amendments is a must.

Fenestration and floor plate Floor plate efficiency is paramount to a successful residential apartment complex. Office buildings do not have the same code requirements for natural light as residential buildings do. As such, fenestration – the layout of the windows – will dictate where bedrooms and 44

FAIR EXCHANGE | SPECIAL EDITION 2024

living spaces go in a unit if you’re trying to work within the existing building shell and structure. In some buildings, this results in long, cavernous suites with wasted floor area on corridors or costly base building modifications.

Equally, the dimensions and shape of the building floor plate constrain efficiency. Square-shaped floor plates are common for offices, which lend to multiple corridors in converted residential apartment buildings. Rectangular buildings with shallower depths offer the ideal footprint to convert. Generally, targeting underutilized Class B or C office space is a good place to start. Alternatively, lower-rise square office buildings can be converted into a unique podium for over-build adaptive re-use projects, though these projects carry significant investments and project schedules.

Incentives Possibly the biggest maker or breaker of conversions is the renewed proposal and availability of government financial incentives. The City of Calgary is at the forefront of office-to-residential conversion projects, offering a $75 per square foot incentive and fast-tracked approvals to spur a strategic revitalization of their downtown.

The program has been so successful that application intake is temporarily paused while the City tops up funding2. The City of Edmonton and City of Toronto have both had councilors laud Calgary’s approach, initiating examination of the feasibility of their own incentive programs for office-to-residential conversions to combat their respective housing shortages3, 4. CMHC has offered the Rapid Housing Initiative since 2020, with conversions a frequent strategy to meet the aggressive timeline requirements of the affordable housing funding stream5.

In the U.S., the federal government has also initiated steps to incentivize commercial-to-residential conversions, even proposing to offer sale of government building stock6.

Being aware of and obtaining funding through incentives can push a traditionally unviable project into reality.

While each conversion project carries its own inherent risks, identification of these key factors in the planning and site selection phases is imperative to success.

Paul Fritze is a Principal at Read Jones Christoffersen Ltd. (RJC) in their Toronto Building Science and Restoration practice. Between 2021 and 2023, Paul was the Project Lead for a portfolio of four commercial building conversions to affordable rental apartments for the City of Toronto. The program created 375 new rental apartment units.

SOURCES: 1 Canadian Office Market Update – Q4 2023, Jennifer Nhieu – Altus Group, January 10, 2024, (https://www.altusgroup.com/insights/ canadian-office-market-update/) 2 https://www.calgary.ca/development/downtown-incentive.html 3 https://secure.toronto.ca/council/agenda-item.do?item=2023.PH7.9 4 https://pub-edmonton.escribemeetings.com/Meeting. aspx?Id=6211ce95-0dbd-439c-8cf1-42eb46ca3e50&Agenda=PostMinut es&lang=English&Item=53&Tab=attachments 5 https://www.cmhc-schl.gc.ca/professionals/project-funding-andmortgage-financing/funding-programs/all-funding-programs/rapidhousing 6 https://www.whitehouse.gov/briefing-room/statementsreleases/2023/10/27/fact-sheet-biden-harris-administration-takesaction-to-create-more-affordable-housing-by-converting-commercialproperties-to-residential-use/

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2021 CORPORATE MEMBER

ormation on the benefits of Corporate Membership please contact us at membership@frpo.or For more information on the benefits of Corporate Membership please contact us at membership@frpo.org.

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Inc. AIRD & BERLIS LLP 2800 14th Avenue, Unit 13 T: 905-474-9569

ACE PAINTING & DECORATING CO. / CRANFIELD GENERAL CONTRACTING/ V&E CLEANING ACE PAINTING & DECORATING CO. / CRANFIELD GENERAL CONTRACTING/ V&E CLEANING

39 Cranfield Road AVISON YOUNG Attn: Naji Hassan T: 416-285-5388 Attn: Tom Halinski Attn: John Le BELL Attn: Bossio ON L3R 0E4 Attn: Paolo Tom Halinski T: (804) 572-6270 Attn: Laura Mastrandrea COMMERCIAL REAL ESTATE T: (416) 865-7767 East York, ON M4B 3H6 Markham, T: 905-474-9569 F: 416-285-7088 Brookfield Place, 181 Bay St., 3438 Peachtree Rd NE Unit# jle@costargroup.com T:T:(416) 297-8010 thalinski@airdberlis.com 416-865-7767 T: 905-302-1565 Attn: Joe Almeida Suite 1800, 18 York Street, Suite 400 naji@absi.ca mail@acegroupgta.ca 1500 Atlanta, GA Attn: Leo Racioppo info@pestservices.ca 100 Wynford Drive, 3rd Floor F: 416-863-1515 laura.mastrandrea@bell.ca T: 416-673-4015 Toronto, ON M5J 2T9 2T8 Toronto, ON M5H 30326 USA 610 Applewood Crescent, Suite 401 2800 14th Avenue, Unit 13 Attn: Naji Hassan

Attn: Naji Hassan

naji@absi.ca T: 905-474-9569

East York, ON M4B 3H6 39 Cranfield Road

4RENT.CA East York, ON M4B 3H6

F: 416-285-7088 T: 416-285-5388 mail@acegroupgta.ca F: 416-285-7088

ACCENT BUILD SCIENCES INC.

naji@absi.ca mail@acegroupgta.ca ACCENT BUILDING ACE GROUP OF COMPANIES BELL AVISON YOUNG TF:joe.almeida@avisonyoung.com 888-761-3313 ext. 2222 Toronto, ON M3C 4B4 thalinski@airdberlis.com Attn: Robert Ghaeli SCIENCES INC. Vaughan, ONCOMMERCIAL L4K 0E3 Markham, ON L3R 0E4 T: 905-474-9569 Halinski Attn: Laura Mastrand REAL ESTATE leo@mediaclassified.ca APOLLOAttn: Insurance Arguson MultiCon Inc ARS Global Emergency BELL 39 Cranfield Road 2800 14th Avenue, Unit 13 naji@absi.ca Naji Hassan T: 416-285-5388 AVISON YOUNG 7767 AIRD T: 905-302-1565 Attn: Joe Almeida Management & BERLIS LLP BELL Dyck Attn: Paul Clarkson AVISON YOUNG 18Attn: York David Street, Suite 400 East York, ON 627-3252 M4B 3H6CONSTRUCTION100 ON L3R 0E4 T: 905-474-9569 F:Wynford 416-285-7088 Attn: Laura Mastrandrea COMMERCIAL REAL ESTATE BROOK RESTORATION ENERGY CORP BRADA LTD. Attn: Ashley T:BONDI (778) 917-9667 Drive, 3rd Floor 1515 Attn:Markham, laura.mastrandrea@bel T: (416) Tom Halinski T: 416-673-4015 Attn:Bettencourt Laura Mastrandrea COMMERCIAL REAL ESTATE BELL AVISON YOUNG Toronto, ONnaji@absi.ca M5H 2T8 111 Water Street Unit 210 Attn: Pauline Grist david@apollocover.com Attn: Belinda Gilbey Attn: Toto Babic mail@acegroupgta.ca paul@argusonmulticon.ca T: (416) 347-9211 T: 905-302-1565 Attn: Joe Almeida Toronto, ON M3C 4B4 T: 416-865-7767 T: 905-302-1565 irdberlis.com 18 York Street, Suite N Sheridan Way, Suite Attn: Joe400, Almeida AIRD joe.almeida@avisonyoung.com Vancouver, BC V6B 1A7400 ashleyb@arsgem.com T: 416-663-7976 Mastrandrea 18 York Street, Suite 4002655 T: 416-300-0042 T: 416-626-6289 Densley Avenue, Attn: Laura COMMERCIAL REAL ESTATE &Drive, BERLIS LLP 31 AVISON YOUNG 100 Wynford 3rd Floor laura.mastrandrea@bell.ca Mississauga, ON, 2P8 T: 416-673-4015 4 100 Wynford 3rd F: 416-863-1515 laura.mastrandrea@bell.ca Toronto, ON, Drive, M6M 2P5Floor T:L5K 416-673-4015 11 Kelfield Street Toronto,Yonge ON M5H pauline@brookrestoration.ca 25 Advance Road 1903-2300 Street 2T8 belinda@bondicorp.com toto@bradaconstruction.com Toronto, ON M5H 2T8 Attn: Tom Halinski COMMERCIAL T: 905-302-1565 Attn: Joe Almeida Toronto, ON M3C 4B4 joe.almeida@avisonyoung.com Toronto, Toronto, ON M3C 4B4 ON M9W 5A1 18 YorkONStreet, thalinski@airdberlis.com Toronto, ON M8Z 2S6 Toronto, M4P 1E4Suite 400 joe.almeida@avisonyoung.com 416-865-7767 Avison YoungT: 416-673-4015Brookfield Place Bell T:100 Canada BG Multifamily Attn: Joe Almeida Wynford Drive, 3rd Floor 18 York Street, Suite 400 laura.mastrandrea@bell.ca BELL AVISON Toronto, ON M5H 2T8 Commercial RealYOUNG Estate 181 Bay Street, Suite. 1800, Box 754 Attn:F:Laura 416-863-1515 Mastrandrea Attn: Christina Lee T: 416-673-4015 Toronto, ON M5H 2T8 BROOK RESTORA Toronto, ON NERGY CORP LTD.M3C 4B4 Attn: Laura Mastrandrea joe.almeida@avisonyoung.com REAL ESTATE Attn: Joe COMMERCIAL Almeida Toronto, ON BRADA M5J 2T9 CONSTRUCTION thalinski@airdberlis.com T: (905) 302-1565 T: (336) 899-8646 joe.almeida@avison CANMAR CONTRACTING C.H.A.M.P ENGINEERI APARTMENT Attn: Pauline Grist T:CANADIAN (416) 673-4013 laura.mastrandrea@bell.ca chlee@bgmultifamily.com 18 York Street, Suite 400, T: 905-302-1565 da Gilbey Attn: Toto Babic Attn: Joe Almeida 100 Wynford Drive, RESTORATION BONDI ENERGY CORP BRADA CONSTRUCTION LIMITED LTD. 18 York Street, Suite 400 BROOK RESTORATIONBROOKLIMITED BRADA CONSTRUCTION LTD. joe.almeida@avisonyoung.com ON M5H 2T8 MAGAZINE North York, ON M3C 4B4 100 Wynford Drive, 3rd Floor 169 City View Drive laura.mastrandrea@bell.ca T: 416-663-7976 T: 416-673-4015 14901 Quorum Dr, Suite 125, 0042 Attn:Toronto, T: 416-626-6289 Attn: Mark Lecce Attn: Pauline Grist Belinda Attn: Toto Babic Toronto, ONGilbey M5H 2T8 Attn: Frank Lippa 17 Haas Road Grist Attn: Pauline 2001 Sheppard Avenue East, Suite 500 Attn: Bryan Chong Attn: Toto Babic TX, 75254 USA Toronto, ON M9W 5B1 Toronto, ON M3C 4B4ENERGY CORP Dallas T: 416-674-8791 11 Kelfield Street joe.almeida@avisonyoung.com pauline@brookrestorat 25 Advance Road T: 416-663-7976 ndicorp.com toto@bradaconstruction.com T: 416-741-2222 Toronto, ON M9W 3A1 T: 416-512-8186 ext.

232 BONDI BRADA CONST T: 416-300-0042 T: 416-626-6289 Toronto, Ontario M2J 4Z8 T: 416-663-7976 T: 416-626-6289 BROOK RESTORATION BRADA Bondi Energy Corp. CONSTRUCTION LTD. BrownF:&416-674-7956 Beattie The Byng Group frankl@champeng.com bryanc@mediaedge.ca 11 KelfieldON Street pauline@brookrestoration.ca Toronto, M9W 5A1 Attn: Belinda Gilbey Attn: Toto Babic 25M8Z Advance Road belinda@bondicorp.com toto@bradaconstruction.com Toronto, ON 2S6 11 Kelfield Street pauline@brookrestoration.ca markl@canmarcontracting.com Attn: Belinda Gilbey Attn: Melanie Burford Attn: Customer Service 25 Advance Road toto@bradaconstruction.com Grist Attn: Babic Toronto, ON M9W 5A1Attn: Pauline T: 416-300-0042 T: 416-626-6289 Toronto, ON Toto M8Z 2S6 T: (416) 300-0042 melanie@brownbeattie.com T: (855) 873-2964 Toronto, ON M9W 5A1 Toronto, ON M8Z 2S6 T: 416-663-7976 25 Advance Road 1903-2300 Yonge Street belinda@bondicorp.com T: 416-626-6289 1903-2300 Yonge Street, 588 Edward Avenue, Unit 49 belinda@bondicorp.com customerservice@ toto@bradaconstruc 511 Edgeley Blvd, Unit 2, BROOK RESTORATION CMHC ONTARIO CONSTRUCTION LTD. Toronto, ON M4P 1E4 Richmond thebynggroup.com CITREX BRADA CMLS Toronto, ON M8Z 2S6 Toronto, ON Hill, M4PON 1E4L3Y 6L3 ON L4K 4G4 11BUSINESS Kelfield Street pauline@brookrestoration.ca 25 Advance Road CENTRE Vaughan, Attn: Pauline Grist Attn:toto@bradaconstruction.com Toto Babic Attn: Vladyslava Kapustina Attn: Paula Gasparro CANMAR CONTRACTING Attn: Guy-Anne Duval C.H.A.M.P ENGIN AN APARTMENT Toronto, ON M9W 5A1 CANMAR CONTRACTING Toronto, 100 Sheppard Avenue East, Suite 300 T: 416-663-7976 T: 800-643-6922 T: 647-729-8435 T: 416-626-6289 C.H.A.M.P ENGINEERING CANADIAN APARTMENT 50 Ritin Lane,ON UnitM8Z 4 2S6 18 York Street, Suite 1500 T: 613-748-2000 LIMITED CANMAR CONTRACTING Cabinets to Kitchens Can Mar Contracting Ltd Canadian Design & Toronto, ON M2N 6Z1 LIMITED C: 416-877-9229 LIMITED F: 416-646-1009 NE MAGAZINE 11 Kelfield Street C.H.A.M.P ENGINEERING pauline@brookrestoration.ca Concord, ON L4K 4C9 25 Advance Road Toronto, ON M5J 2T8 toto@bradaconstruction.com LIMITED F: 416-250-3204 169Attn: CityHassan View Drive Gafri Attn: CANADIAN Mark Lecce APARTMENT Constructionpaula.gasparro@cmls.ca Inc CANMAR CONT 169LIMITED City View Drive 196 City View Attn: Mark Lecce info@citrex.ca Attn: Mark Lecce Drive, Attn: Frank Lippa 17 Haas Road Toronto, ON M9W 5A1 n Chong gduval@cmhc-schl.gc.ca LIMITED ON M8Z 2S6 Attn:Ekmekci Frank Lippa 17 Haas Road Attn:Toronto, Bryan Chong 500 LIMITED T: (416) 878-6464 T: (416) 674-8791 Attn: Kemal Toronto, ONT:M9W 5B1 Toronto, ON M9W 5B1 169 City View Drive Toronto, ON M9W 5B1 MAGAZINE 416-674-8791 T: 416-674-8791 Attn: Mark Lecce hassan.gafri@mfrg.ca sales@canmarcontracting.com 169 City View Drive T: 416-741-2222 Toronto,ONON M9W T: 416-741-2222 Toronto, M9W 3A13A1Lippa T: info@cdcpro.ca Attn: Frank 17 Haas Road T: 416-512-8186 ext. 232 8186 ext.

232 Attn: Mark Lecce CANMAR CONTRACTING Attn: Bryan Chong 2001 Sheppard Avenue East, Suite 500 Toronto, ON M9W 5B1 F: 416-674-7956 C.H.A.M.P F: 416-674-7956 T: 416-674-8791 3095 Wolfedale Road, B3, Toronto, ON M9W sales@canmarcontracting.com 5B1 ENGINEERING COHEN HIGHLEY LLP T: 416-674-8791 frankl@champeng.com bryanc@mediaedge.ca 1115 Westport Cres., T: 416-741-2222 Toronto, ON M9W 3A1 frankl@champeng.com diaedge.ca COINAMATIC CANADA INC. CYNERGY MECHANICA T: 416-512-8186 ext.

232 Toronto, Ontario M2J 4Z8 Mississauga, ON, L5C 1V8 LIMITED Attn: Kristin Ley markl@canmarcontracting.com Mississauga, ON L5T 1E8 F: 416-674-7956 markl@canmarcontracting.com LIMITED F: 416-674-7956 34 Leading Road, Unit 10 Attn: Don Neufeld CANMAR CONTRACTING Attn: Gerald McCann frankl@champeng.com bryanc@mediaedge.ca 169 City View Drive C.H.A.M.P ENGINEERING T: 519-672-9330 Attn: Mark Lecce Etobicoke, ON M9V 3S9CitRex CARMA Corp CHAMP Engineering markl@canmarcontr C:Haas 403-815-8672 markl@canmarcontracting.com Attn: Frank LippaCorp. T: 416-749-2200 17 Road LIMITED F: 519-672-5960 301 Matheson Boulevard West One London Place Limited LIMITED Attn: Tory Dolliver Attn: Vladyslava Kapustina Toronto, ON Drive M9W 5B1 F: 905-755-8885 F: 877-749-2200 416-674-8791 169 City View Mississauga, ON ONTARIO L5R 3G3ONTARIO Attn:T:Mark Lecce ON M9W 3A1 Attn: Frank LippaT: 416-741-2222 255 Queens Avenue, 11th Floor Attn: Frank Lippa T:ley@cohenhighley.com (705) 878-0711 CITREX CMHCCMHC CMLSgmccann@cynergymechanica T: (416) 877-9229 17 HaasCENTRE RoadToronto, dneufeld@coinamatic.com BUSINESS CMHC ONTARIO 50 Ritin Lane, 132 Walsh Road Toronto, ON M9W 5B1 tdolliver@carmacorp.com CMLSGasparro F: 416-674-7956 London, ON N6A 5R8 T: (416) 805-7970 info@citrex.ca T: 416-674-8791 CMHC ONTARIO 17 Haas Road, Attn:Lindsay Vladyslava Kapustina Attn: Paula frankl@champeng.com BUSINESS CENTRE T: 416-741-2222 Toronto, ONCITREX M9W 3A1 Concord, ON L4K 4C9 ON, K9V 4R3 BUSINESS CEN frankl@champeng.com Attn: Guy-Anne Duval CMLS Toronto, ON M9W 3A1 yslavaT:Kapustina Attn: Paula Gasparro Sheppard Avenue East, Suite 300 markl@canmarcontracting.com F:100416-674-7956 800-643-6922 BUSINESS CENTRE T: 647-729-8435 York Street, Suite 1500Gasparro Attn: Guy-Anne Duval Attn: Vladyslava Kapustina 18 frankl@champeng.com Attn: Guy-Anne Du T: 613-748-2000 Attn: Paula 100 Sheppard Avenue East, Suite 300 100 Sheppard Avenue East, Suite 300 T: 800-643-6922 Toronto, 6Z1Duval 6922 C: 416-877-9229 DIVERSO ENERGY markl@canmarcontracting.com DELTA ELEVATOR CO.M2N LTD. T:DULUX 647-729-8435 PAINTS F: 416-646-1009 50 Ritin Lane,T:Unit 4F: 416-250-3204 Attn: ON Guy-Anne 18 York ON Street, Suite Toronto, M5JToronto, 2T8 1500 T: 613-748-2000 613-748-2000 100 Sheppard Avenue East, Suite 300Jeff ON M2N 6Z1 CMHC CMLS Cohen paula.gasparro@cmls.ca Highley LLP Attn: JonSuite Mesquita C:Street, 416-877-9229 Attn: T: 647-729-8435 Attn: Mark Doyle Toronto, ONRighton M2N 6Z1 Concord, ON L4K 4C9 9229 info@citrex.ca 18 York 1500 F: 416-646-1009 F: 416-250-3204 T: 613-748-2000 Toronto, ON M5J 2T8 gduval@cmhc-schl.gc.ca Attn: Guy-AnneCMHC Duval ONTARIO 366 Westpark Attn: info@citrex.ca Paula Gasparro F: 416-250-3204 T: 226-751-3790 T: 905-828-4423 T: 416-768-4110 Toronto, 947 VerbenaON RoadM2N 6Z1 Crescent F: 416-646-1009 8200 Keele Street Attn: Kristin Ley CMLS Toronto, ON M5J 2T8 gduval@cmhc-schl. ca CMHC ONTARIO CENTRE paula.gasparro@cmls.c F: 416-250-3204 T:F:(416) 250-2731 T: (647) 729-8435 (519) 672-9330 jon@diversoenergy.com 519-745-7587 doyle@ppg.com BUSINESS Mississauga, ON L5T 1T5 Waterloo, ON N2T 3A2 Concord, ON L4K 2A5 T: gduval@cmhc-schl.gc.ca CMLS paula.gasparro@cmls.ca gduval@cmhc-schl.gc.ca paula.gasparro@cmls.ca ley@cohenhighley.com BUSINESS CENTRE Attn: Paula Gasparro jrighton@delta-elevator.com gduval@cmhc-schl.gc.ca 100 Sheppard Ave LLP East, Suite COHEN HIGHLEY 18Duval York Street, 15th Floor, Attn: Paula Gasparro Queens Avenue, 11th Flr., 100Sheppard Sheppard Avenue East, Suite 300 Attn: Guy-Anne DuvalToronto, ON M5J 2T8 COINAMATIC CANADA INC. Suite COHEN HIGHLEY LLP1500255 CYNERGY MECHANICAL Toronto, M2N 6Z1 London, ON N6A 5R8T: 647-729-8435 100 Avenue East, Suite 300 Attn:T:Guy-Anne 18 York Street, Attn:300, Kristin Ley ON COINAMATIC C T: 647-729-8435 613-748-2000 18 York Street, Suite 1500 34 Leading Road, Unit 10 Attn: Kristin Ley Attn: Don Neufeld T: 613-748-2000 Attn: Gerald Attn: McCann HIGHLEY LLP Toronto, ON M2N 6Z1 F: 416-646-1009 Toronto, ON M2N 6Z1 Don Neufeld T: 519-672-9330 Toronto, ON M5J 2T8 F: 416-646-1009 COINAMATIC CANADA INC. CYNERGY MECHA Coinamatic Canada Inc. Colorise Decor Painting Co. Cynergy Mechanical Ltd. EDGE GROUP LTD EFFICIENCY ENBRIDGE GAS INC. F: 416-250-3204CANADA INC.C: 403-815-8672 M9V 3S9 Toronto, ONT:M5J 2T8 ENGINEERINGEtobicoke, ON 519-672-9330 T: 416-749-2200 F:301 416-250-3204 in LeyF: 519-672-5960 COINAMATIC MECHANICAL LTD. C: 403-815-8672 Matheson Boulevard West Attn: Don NeufeldAttn:F:Akis paula.gasparro@cmls.ca Attn: Neufeld Marolahakis Attn: Gerald McCann Attn:Don Frank Di Giacomi Attn: Lauri Alty Attn: George Hantzis 34paula.gasparro@cmls.ca LeadingCYNERGY Road, 10 519-672-5960 301 Unit Matheson Boulevard West Attn: Gerald McCann gduval@cmhc-schl.gc.ca One London Place F: 905-755-8885 F: 877-749-2200 gduval@cmhc-schl.gc.ca 34 Leading Road, Unit 10 F: 905-755-8885 Attn: Neufeld 9330 ley@cohenhighley.com T:T:(905) 795-1946 T: (647) 801-4101 T: (416) 749-2200 Attn: Gerald McCann 905-850-2332 ext. Don 102 ON T: 519-624-9965 T: 416-758-4762 Mississauga, L5R 3G3 202 - 225 Pinebush Road 500 Consumers Road 34 Leading Road, Unit 3S9 10, ON L5R 3G3 Etobicoke, ON M9V ley@cohenhighley.com Mississauga, 255 Queens Avenue, 11th Floor C: 403-815-8672 dneufeld@coinamatic.com T: 416-749-2200 gmccann@cynergymechanical.ca dneufeld@coinamatic.com Aki@colorise.ca gmccann@cynergymechanical.ca Etobicoke, ON M9V 3S9 lalty@efficiencyengineering.com george.hantzis@enbridge.com dneufeld@coinamat Etobicoke, ON M9V 3S9 155 Matheson Regina Road #4 ON N1T 1B9 North York, ON M2J 1P8 403-815-8672 T: 416-749-2200 5960 301 301 MathesonC:Boulevard West London,Cambridge, Blvd W., ON F: N6A905-755-8885 5R8 301 Matheson Boulevard West Vaughan, ON L4LON 8L9 F: 877-749-2200 1237D Woodbine Avenue, L5R 3G3 F:ON905-755-8885 F: 877-749-2200 highley.comMississauga, Mississauga, L5R 3G3 East York, ON, M4C 4E5 COINAMATIC CANADA INC. CYNERGY MECHANICAL LTD. Mississauga, ON L5R 3G3 dneufeld@coinamatic.com gmccann@cynergymec COINAMATIC CANADA INC. CYNERGY MECHANICAL LTD. dneufeld@coinamatic.com gmccann@cynergymechanical.ca 34 Leading Road, UnitELEVATOR 10Co. Cabinetry Delta Ltd. Dulux PaintsPPG DIVERSO ENER Attn: Don Neufeld 34Elevator Leading Road, Unit 10LTD.Attn: Gerald McCann DIVERSO ENERGY DELTA ELEVATOR CO. LTD. Dajica DELTA CO. DULUX PAINTS FIRETRONICS 2000 INC. Attn: Don Neufeld EN-PRO FIRST NATIONAL Attn: Gerald McCann Attn: James Harvey Attn:ON JeffM9V Righton Attn: Mark Doyle 3S9 403-815-8672 T: 416-749-2200 Attn: Jon Mesquita Attn: David Morris Attn: Jeff Righton Attn: JonEtobicoke, Mesquita Attn:301 Jeff RightonBoulevard West T:Attn: LukeC:Slater FINANCIAL CORP. Attn: Mark Doyle Etobicoke, Matheson C: 403-815-8672 (647) 234-9400 T: (905) 828-4423 ON M9V 3S9 T: (416) 768-4110 T: 416-749-2200 41 Bayview Drive, 550 Alden Road Unit 110 T: 905-470-7723 947 Verbena Road, Attn: Aaron Cameron T: 416-587-9420 F:366 905-755-8885 T: 226-751-3790 F: 877-749-2200 T: 905-828-4423 100 University Avenue 174 Simcoe Street North 301 Matheson Boulevard West 8200 Keele Street, T: 226-751-3790 T: 905-828-4423 jimh@dajica.ca jrighton@delta-elevator.com doyle@ppg.com 947 Verbena Road 366 Westpark Crescent T: 416-768-4110 Westpark CrescentMississauga, Barrie, L4N 8200 KeeleONStreet Mississauga, ON8Y2 L5R 3G3 ON F: 905-755-8885 Markham, ONL5T L3R1T5 6A8 F:PAINTS 877-749-2200 davidmorris@firetronics.ca Concord, L4K 2A5 T: 416-597-7681 DIVERSO LEVATOR CO.ONON,LTD. North Tower, Suite 700 3A2 doyle@ppg.com Oshawa, L1G 4S9ON L5R 3G3 lslater@en-pro.com jon@diversoenergy.c DULUX PAINTS dneufeld@coinamatic.com DIVERSO ENERGY gmccann@cynergymechanical.ca F: 519-745-7587 1T5 ENERGYF: 519-745-7587 DULUX Waterloo, ON N2T Mississauga, Waterloo, ON N2T 3A2 Mississauga, ON L5Tjon@diversoenergy.com Concord, ON L4K 2A5gmccann@cynergymechanical.ca F: 416-593-1900 Toronto, ON M5J 1V6 dneufeld@coinamatic.com jrighton@delta-elevator.com Attn: Jon Mesquita Righton Attn: Mark Doyle jrighton@delta-elevator.com Attn: Jon Mesquita Attn: Mark Doyle aaron.cameron@firstnational.

T: 226-751-3790 Efficiency Engineering 8200 KeeleT: Street Group Ltd Egis 4423 366 Westpark Crescent 366Edge T:Crescent 226-751-3790 T: 416-768-4110 416-768-4110 Westpark 8200 Inc. Keele Street Attn: Frank Di Giacomi Attn: Greg Devine jon@diversoenergy.com 7587 Waterloo, ON N2T 3A2 Waterloo, jon@diversoenergy.com doyle@ppg.com DIVERSO doyle@ppg.com DULUXON PAINTS ON N2T 3A2ENERGY Attn: Lauri T: (905) 856-5200 L4K 2A5 Concord, ONAlty L4K GROUP 2A5 LTDINC. Concord, GOTTARENT.COM T:FIRSTONSITE (905) 850-2332 GREBIAN EDGE GROUP EFFICIENCY greg.devine@egis-group.com lta-elevator.com Attn: Jon Mesquita EDGE GROUP LTD 6240 Highway 7, Suite 200 frank@edgegroupltd.com T: (519) 624-9965 EFFICIENCY ENGINEERING ENBRIDGE GAS INC. ENG 155 Regina Road, Unit 4,

Attn: DiONBlvd Giacomi 110Frank Matheson W, Suite Vaughan, L4L 8L9 210 366 Westpark Crescent Toronto, ON L5Rext.

T: 905-850-2332 Waterloo, ON 4G7 N2T102 3A2

366 Westpark Crescent

ROUP LTD Waterloo, ON N2T 3A2

ACE PAINTING & DECORATING CO. / CRANFIELD GENERAL CONTRACTING/ V&E CLEANING

DIVERSO ENERGY

Attn: Craig Smith Attn:Frank Theo Petridis Attn: Di Giacomi info@efficiencyengineering.com 225 Pinebush Road, Suite Lauri 202, Alty T: 877-778-6731 T: 416-333-3329 T: 226-751-3790 Attn: 25 Mobile Drive Attn: Jon Mesquita T: 905-850-2332 ext. 102 Cambridge, ON N1T 1B9 8200 Keele Street craig.smith@firstonsite.ca theo@grebiangroup.com North York, ONT: M4A 1H5 519-624-9965 jon@diversoenergy.com 202 - 225 Pinebush Road

Concord, ON L4K 2A5 T: 226-751-3790155 Regina Road #4lalty@efficiencyengineering.com Entrata 8200Inc. Keele Street

EnbridgeCambridge, Gas Inc. ON N1T 1B9

Vaughan, ON L4L 8L9 EFFICIENCY ENGINEERING jon@diversoenergy.com Attn: Shannon Hylton EFFICIENCY ENGINEERING Concord, ON L4K 2A5

Attn: Brianna Shen T: (416) 495-7783 GRYD energyservices@enbridge.com

Attn: Mark DoyleDULUX PAINTS Attn: Martina Gezic Attn: Lauri Alty T: 888-440-2099 211 Pritchard Rd. Unit #4 Attn: George Hantzis T: 416-768-4110 T: 519-624-9965 Attn: Mark Doyle 202 225 Pinebush Road mgezic@gottarent.com ON L8J 0G5 T: 416-758-4762 500doyle@ppg.com ConsumersHamilton, Road lalty@efficiencyeng Cambridge, ON N1T 1B9 T: 416-768-4110 ESW Building Services Inc. george.hantzis@enbridge.com North York, ON M2J 1P8

Woodbridge, ON L4H 0R2

ENBRIDGE GAS INC. Attn: Martin Wladyka ENBRIDGE GAS INC doyle@ppg.com

(647) 995-7647 T: (905) 624-1854 Attn: Lauri Alty George Hantzis k Di Giacomi Attn: Lauri Alty T:shylton@entrata.com Attn: George Hantzis 500 Consumers Road, HOMEPRO PEST CONTR HOME DEPOT CANADA 5250 SolarAttn: Drive, Unit 31, info@eswbuildingservicesinc.com North York, ON M2J 1P8 Mississauga, ON L4W 5M8 T: 519-624-9965 T: 416-758-4762 Simon Leith Attn: Michael Lirangi FIRETRONICS 20 202 225 Pinebush Road 500 Consumers Road Josh Glow EN-PRO 2425 Matheson Blvd. E., Unit 925, -2332 ext. 102 T: 519-624-9965 T:Attn: 416-758-4762 202Attn: - 225 Pinebush Road 500 Consumers Road EFFICIENCY ENGINEERING ENBRIDGE GAS INC. Mississauga, ON, FIRETRONICS L4W 5K4 T: 416-488-7378 T: 416-571-8940 T: 866-343-4793 2000 INC. Attn: David Morris Attn: Luke Slater EN-PRO FIRST NATIONAL lalty@efficiencyengineering.com george.hantzis@enbridge.com Cambridge, ON N1T 1B9 North York, ON M2J 1P8 448 Hargrave #4B lalty@efficiencyengineering.com george.hantzis@enbridg Cambridge, ON N1T North ON Hantzis M2J 1P8 info@homepropestcontrol.ca MICHAEL_LIRANGI@homedepot.com Attn: Lauri1B9 Alty info@gryd.com Attn:York, George

1 Concorde SuiteDavid 900 Morris T: 416-587-9420 Attn: MB R3A 0X5 Attn:Winnipeg, Luke Slater 174 Simcoe StreetGate, North Toronto, ON M3C 4H9 T: 519-624-9965 202 225 Pinebush Road 500 Consumers Road lslater@en-pro.com 550 Alden Road Unit 110 T: 905-470-7723 EFFICIENCY ENGINEERING Oshawa, ON L1G 4S9 T: 416-587-9420 46 FAIR EDITIONON 2024 Markham, L3R 6A8 Cambridge, ONEXCHANGE N1T 1B9 | SPECIALlalty@efficiencyengineering.com North York, ON M2J 1P8 davidmorris@firetronics.ca lslater@en-pro.com Attn: Lauri Alty

FIRETRONICS 2000 INC. T: 519-624-9965

55014th Alden RoadUnit Unit#3110 3400 Avenue,

905-470-7723 FINANCIALT:CORP.

Markham, 416-758-4762 davidmorris@firetron Markham, ON ON L3RL3R 0H7 6A8GAS ENBRIDGE INC.Aaron Cameron Attn: 100T:University Avenue george.hantzis@enbridge.com T: 416-597-7681 North Tower, Suite 700Attn: George Hantzis Toronto, ONFIRST M5J 1V6NATIONAL T: 416-758-4762 F: 416-593-1900

T: 905-850-2332 ext. 102 155 Regina Road #4 Vaughan, ON L4L 8L9

T: 519-624-9965 lalty@efficiencyengineering.com

202 - 225 Pinebush Road Cambridge, ON N1T 1B9

Fenix Construction and EN-PRO Labour Services

Attn: Luke Slater Attn: Flavio Burgos 174 Simcoe NorthSt., Unit #35, T: 416-587-9420 130Street Industry T: (647) 982-6309 lslater@en-pro.com Toronto, ON, M6M 5G3 Oshawa, ON L1G 4S9 flavio@fenixca.com

Firetronics Inc. FIRETRONICS2000 2000 INC.

550 Alden Road Unit 110 550 Alden Road, Unit 110, Markham, ONON L3RL3R 6A8 6A8 Markham,

Flynn Group Of Companies

136 Market Ave, Unit 800, Winnipeg, MB R3B 0P4 25 Mobile Drive

North York, ON M4A 1H5

The Home Depot

900 - 1 Concorde Gate, Toronto, 448 Hargrave #4B ON M3C 4H9

Winnipeg, MB R3A 0X5

1 Yonge Street, Suite 1801, Toronto, ON M5E 1W7

HORIZON

C O N N E C T

C O N S T R U C T I O N

43 McCormack Street Toronto, ON M6N 1X8

36

Attn: Michael Lirangi (416) 571-8940 GRYDT:michael_lirangi@homedepot.com

Attn: Josh Glow T: 866-343-4793 info@gryd.com

IRestify Inc. Attn: Rada Matasova T: (437) 984-5770 rada@irestify.com

HORIZONCONNECTCONSTRUCTION Attn: Jamie Carvalho T: 416-745-8555 KingSett Capital jamie@horizoncc.ca

40 King St. West, Suite 3700, Toronto, ON M5H 3Y2

Attn: Steven Gross T: (416) 577-6320 sgross@kingsettcapital.com

FAIR EXCHANGE | NOVEMBER 2021

2680 Skymark Avenue, Suite 110, Mississauga, ON L4W 5L6

1 Concorde Gate, Suite 900 Toronto, ON M3C 4H9 5061 Wellington County Rd 32 Guelph, ON N1H 6J4

145 Heartlake Road, Brampton, ON L6W 3K3

Attn: Anthony Taylor T: (416) 771-9483 anthony@lincolnpaving.com

922 The East Mall Suite 200 Toronto, ON M9B 6K1

94 Church Street, St. Catherines, ON L2R 3C8

70 Carson Street, Etobicoke, ON M8W 4Z6

211 Pritchard Rd. Unit #4 Hamilton, ON L8J 0G5

Attn: Basil Sealy T: (416) GOTTARENT.COM 276-8630 Attn: Martina Gezic basil.sealy@hdsupply.com

T: 888-440-2099 mgezic@gottarent.com

Informa Connect

Attn: Ron Boyko T:HOME (416)DEPOT 402-5497 CANADA info@icsfacilityservices.ca

Attn: Teresa Domingues Baker HOMEPRO PEST CONTROL T: (416) 512-3465 Attn: Simon Leith teresa.baker@informa.com

20 Eglinton Ave West,

Suite 1200, Attn: Michael Lirangi Toronto, ON M4R 1K8 T: 416-571-8940 MICHAEL_LIRANGI@homedepot.com 3400 14th Avenue, Unit #3 JTS Mechanical Markham, ON L3R 0H7 Attn: Josh Freiburger T: (519) 635-0022 josh@jtsmechanical.ca

HD SUPPLY CANADA INC.

500 King St. West, Toronto, ON M5V 1L9

T: 416-488-7378 info@homepropestcontrol.ca

Kijiji Attn: Lionel Romain (416) 934-2040 lromain@kijiji.ca

ICS FACILITY SERVICES

Attn: Ron Boyko T: 416-402-5497 6500 Silver Dart Drive, Unit 228A Leading Edge Building ron@i-c-solutions.ca Mississauga, ON L5P 1A2 Engineers

Attn: Yaz Yadegari T: (416) 917-8464 yaz@kingsgaterestoration.com 350 Creditstone Road, Unit 201, Vaughan, ON L4K 3Z2

Attn: Anthony La Torre T: (289) 404-7333 anthony@lebengineers.com

Mediaedge Communications

Metergy Solutions Inc.

2001 Sheppard Ave., E., Suite 500, North York, ON M2J 0A1

Attn: Kevin Brown T: (416) 512-8186 kevinb@mediaedge.ca

Attn: Yivgeni Matoussov T: (416) 743-8484 ymatoussov@metrocompactor.com

Attn: Brian DeCarli T: (416) 741-3999 brian@metrojetwash.ca

14 Ronson Drive, Toronto, ON M9W 1B2

8133 Warden Ave, Suite 601, Markham, ON L6G 1B3

Attn: Carlos Lopes T: (416) 990-4412 carlos@multitech2000.com

91 Pippin Road, Concord, ON L4K 4J9

NoVi Engineering Ltd.

Nusite Contractors

Attn: Joseph Visconti T: (416) 244-6161 jvisconti@novi-eng.ca

Attn: Dan Zilbershtein T: (647) 293-3244 dan@nusitegroup.com

24 Rivalda Road, Toronto, ON M9M 2M3

4250 Dufferin Street, Toronto, ON M3H 5W4

201-462 Wellington St., West, Toronto, ON M5V 1E3

Attn: Michael Gnat T: (416) 635-4835 mgnat@midnorthern.com

Norstar Windows And Doors Ltd. 944 South Service Road, Stoney Creek, ON L8E 6A2

Attn: John Vacca T: (905) 643-9333 jvacca@norstarwindows.com

Omega Superior Maintenance Inc. 31 Densley Ave., Toronto, ON M6M 2P5

Parity Attn: Mike Mulqueen T: (647) 444-9644 mikem@paritygo.com

Attn: Craig Thornton T: (416) 649-1900 Craig.Thornton@metergysolutions.com

Midnorthern Appliance

Multitech Contracting 2000 Inc.

2233 Argentia Rd, Suite 100 Mississauga, ON, L5N 2X7

Attn: Alexander Christie T: (416) 523-3686 alexander@omegamaintenance.ca

Paul Davis GTA West Group Attn: Heather Laird T: (800) 805-9662 heather.laird@pauldavis.com

Places4Students.com

Pomerleau

Precise ParkLink Inc

Attn: Laurie Snure T: (866) 766-0767 laurie@places4students.com

Attn: David Morley T: (613) 244-4323 david.morley@pomerleau.ca

Attn: Adamo Donatucci T: (416) 398-4052 adonatucci@precisebi.com

343 Preston Street Unit 220 Ottawa, ON K1S 1N4

Quality Allied Elevator 80 Citizen Court, Unit 11, Markham, ON L6G 1A7

HD Supply Canada Inc.

ICS Facility Services

Metro Jet Wash Corporation

Attn: David Petrozza T: (416) 771-9221 info@pacbuildinggroup.com

F: 416-593-1900 aaron.cameron@firstnational.ca

40 Belvia Road Etobicoke, ON M8W 3R3

PAC Building Group

7500 Martin Grove, Unit #6, Vaughan, ON L4L 8S9

T: 416-333-3329 theo@grebiangroup.com

Attn: Scott Bullock Attn: Aaron Cameron T: (866) 844-9994 T: 416-597-7681 aaron.cameron@firstnational.ca

70 Carson Street Etobicoke, ON M8W 4Z6

Moen 2816 Bristol Circle, Oakville, ON L6H 5S7

Attn: Josh Donen GROUP INC. T:GREBIAN (866) 343-4793 Attn: Theo Petridis info@gryd.com

Metro Compactor Service

Attn: Peter Brewda T: (800) 465-6130 peter.brewda@moen.com

FINANCIAL CORP.

100 University Avenue 16 YorkNorth Street, Suite Tower, Suite1900, 700 Toronto, ON M5J 0E61V6 Toronto, ON M5J

Attn: Basil Sealy TF: 800-782-0557 Kingsgate Restoration basil.sealy@hdsupply.com Inc.

Lincoln Construction Group 2001 Albion Road, Unit 22, Etobicoke, ON M9W 6V6

davidmorris@firetronics.ca

First National Financial FIRST NATIONAL LP

Gryd

FIRSTONSITE Attn: Suzanne Mooney

Attn: Craig Smith T: (416) 605-0412 6435 Northwest Drive, suzanne.mooney@ 110 Matheson Blvd W, Suite Mississauga, ON210 L4V 1K2 T: 877-778-6731 flynncompanies.com craig.smith@firstonsite.ca Toronto, ON L5R 4G7

Attn: DavidMorris Morris Attn: David T:T: (905) 470-8305 905-470-7723 davidmorris@firetronics.ca

T: 416-758-4762 george.hantzis@enbridge.com

500 Consumers Road North York, ON M2J 1P8

Registon Building Restoration LTD

Attn: Philip Staite T: (905) 305-0195 pstaite@qaelevator.ca

100 Floral Parkway, Toronto, ON M6L 2C5

1520 Trinity Drive, Unit 16 Mississauga, ON L5T 1N9

Attn: Jay Sandhu T: (437) 922-4444 jay@registon.ca

Reliance Home Comfort 2 Lansing Square, 12th Floor, Toronto, ON M2J 4P8

Attn: Tina Kalogeropoulos T: (416) 490-5989 tkalogeropoulos@reliancecomfort.com

THE VOICE OF THE FEDERATION OF RENTAL-HOUSING PROVIDERS OF ONTARIO

47

2024 Corporate Members

2024 Associate Members

Rentsync 4-271B Merritt Street, St. Catherines, ON L2T 1K1

Restorex Contracting Ltd.

Attn: Jason Leonard T: (905) 397-5088 jason@rentsync.com 22 Bramwin Court, Unit B, Brampton, ON L6T 5G2

RJC Engineers

100 University Ave, North Tower, Suite 400, Toronto, ON M5J 1V6

11 Progress Ave., Unit# 2, Scarborough, ON M1P 4S7

Attn: Philip Sarvinis T: (416) 977-5335 psarvinis@rjc.ca

855 York Mills Road, Toronto, ON M5J 1S3

Attn: Marc Anthony Clauser T: (647) 688-1349 marcanthony@sagebuilt.ca

28 Sykes Avenue, Toronto, ON M9N 1C9

Sherwin-Williams Co.

Sky Contracting Inc.

Attn: Ben Strong T: (216) 566-1688 benjamin.p.strong@sherwin.com

Attn: Berat Bajrami T: (905) 820-5500 beratb@skycontractinginc.com

Attn: Mike Laurie T: (905) 475-0707 michael.laurie@solidgc.ca

101 Prospect Avenue, NW, 1000 Midland Bldg, Cleveland, OH 44115, USA

2410 Dunwin Drive, Unit 3, Mississauga, ON L5L 1J9

Sparkle SolutIons

100 Courtland Avenue, Concord, ON L4K 3T6

Attn: Maria Mascall T: (905) 660-2282 Maria@SparkleSolutions.ca

Stephenson Engineering Limited Victoria Park Ave, Suite 602, Toronto, ON M2J 5A9

Attn: Mohsen Mansouri T: (416) 635-9970

mohsen.mansouri@salasobrien.com

Torque

TruSeal Injection Inc.

Unilux CRFC Corporation

Attn: Ron Buffa T: (905) 663-3334 rbuffa@torquebuilders.com

Attn: Tania Stalteri T: (800) 475-0776 info@trusealinjection.com

Attn: Rezarta Dine T: (888) 627-6727 rezarta@uniluxcrfc.com

Attn: Victoria Thornbury T: (289) 527-4040 vthornbury@zipsure.ca

14 Meteor Drive Etobicoke, ON M9W 1A4

3055 Lenworth Drive, Unit 2, Mississauga, ON L4X 2G3

Wyse Meter Solutions Inc. 7077 Keele Street, Suite 201, Concord, ON L4K 0B6

Attn: Peter Mills T: (416) 709-0079 pmills@wysemeter.com

Xcel Construction Limited Attn: Dave Pusateri T: (905) 599-2547 dave@xcelconstruction.ca

255 Carrier Drive, 2nd Flr., Etobicoke, ON M9W 5Y8

Yardi Canada Ltd.

Yuhu Inc.

ZGemi Inc

Attn: Peter Altobelli T: (888) 569-2734 sales@yardi.com

Attn: Hugh Kolias T: (416) 992-9038 hughkolias@yuhu.io

Attn: Yusuf Yenilmez T: (905) 454-0111 yusuf@zgemi.com

ADVERTISING & PUBLISHING SERVICES

ENGINEERING

• Rental Housing Business (RHB) Magazine

• Mann Engineering

• Warrior Digital

CONSULTING, TRAINING & ASSESSMENTS • Ignis Building Solutions • Municipal Property Assessment Corp.

• Performance Solutions Network Corp.

• Taeus Group Inc

ENERGY SERVICES • Certified Building Systems

240 Richmond Street West, Toronto, ON M5V 1V6

• ABG Engineering Inc. • Pretium Engineering Inc • Sense Engineering Ltd. • Synergy Partners • WSP Canada Inc. • Wynspec Engineering

FINANCIAL • Canadian Mortgage Capital Corporation • Peoples Trust Company

FIRE SAFETY

• DBS

• Accurate Fire Protection And Security

• ECNG Energy L.P.

• Trace Electric

• Elexicon Group Inc. • EVSTART Inc • InLight LED Solutions • Metrosphere • Nerva Energy • Novitherm Canada Inc. • Water Matrix Inc • Watershed Technologies Inc. 48

Attn: Greg Stokes T: (416) 446-7014 greg.stokes@rci.rogers.com

Sage Built Ltd.

Attn: Klaudian Shehu T: (647) 285-2840 info@seasonscolours.ca

Westland MyGroup

5925 Airport Road, Suite 605, Mississauga, ON L4V 1W1

18 King Street East, Suite 1400, Toronto, ON, M5C 1C4

Seasons Colours Limited

72 Corstate Ave., Vaughan, ON L4K 4X2

100 Main Street, Suite 2030, Dartmouth, NS B2X 1R5

Attn: Tomas Ronis T: (416) 886-3439 tomas@rhenti.com

Rogers Communications Canada Inc.

Solid General Contractors Inc. 66 Leek Crescent, Richmond Hill, ON L4B 1H1

Attn: David Petrina T: (905) 669-2835 info@restorex.ca

Rhenti

• Innovate Waste Solutions Corp • Laumar Design Limited • Modern Pro Contracting Inc. • Neutral Contracting Group

LEGAL • Dharsee Professional Corp • Dickie & Lyman Lawyers LLP • Levitt Di Lella Duggan & Chaplick LLP

100 Wilkinson Rd., Units 16-17 Brampton, ON, L6T 4Y9

PEST CONTROL • HomePro Pest Control • Orkin Canada • Pest Control Plus Inc.

REAL ESTATE/LEASING PROFESSIONALS • Bonnie Hoy & Associates • CB Richard Ellis • EPIC Investment Services LP

• Sheryl Erenberg & Associates

• Gottarent.com

• Spar Property Paralegal Professional Corporation

• Rentals.ca

• Zarnett Law Professional Corporation

• SVN Rock Advisors, Inc.

MARKET ANALYSIS & RESEARCH

• JDN Property Management • Skyview Realty Ltd.

RETROFIT, RESTORATION & CONSTRUCTION

INTERIOR BUILDING/ RENOVATIONS

• Altus Group Ltd.

• Absolute Ventilation Inc.

PAINTING

• First OnSite Property Restoration

• Pascoal Painting & Decorating Inc.

• Forest Contractors Ltd.

• All Professional Trades Services Inc. • Altona Renovation Ltd. • Beautiful Floors & Janitorial • Ecobc

FAIR EXCHANGE | SPECIAL EDITION 2024

• Veritas Valuation Inc

• Swift Painters

• Conterra Restoration Ltd.

• Index Construction Inc. • Learmont Roofing Ltd. • Maxim Group General Contracting

• New-Can Group Inc. • Roma Building Restoration

SOFTWARE • BuildingLink • Payquad Solutions • Property Vista

SUPPLIES • Amre Supply • H & S Building Suplies Ltd.

TENANT VERIFICATION/ INSPECTIONS • Canadian Credit Protection Corp • Canadian Tenant Inspection Services Ltd. • Gatemaster Inc. • Rent Check Credit Bureau

Brown & Beattie Ltd. has provided 25 years of exceptional service . We are a Building Science Structural and Forensic engineering firm with a diverse range of professional engineering services. We have extensive experience in condition assessments, investigations, repair and improvement of building systems and structures, construction review, contract administration, capital planning and more.

Visit our Website www.brownbeattie.com