Tier One Benefits

A Division of MKS&H

Tier One eCare IT Services that Maximize Performance What Results You Can Expect?

Tier One Technology Partners’ eCare is designed to address your ongoing IT support needs. The service provides regular, pro-active management of systems and networks that will keep your PCs, servers and network online, so you minimize downtime to maximize productivity.

Keep your servers, network, and workstations running at optimal performance with Tier One eCare!

Our services include:

Managed Services      

24x7x365 Monitoring Proactive Maintenance CIO Consulting and IT Planning Help Desk Support On-site Support Managed AV and SPAM Protection

Managed Projects      

Computer Upgrades Network Design Virtualization Design and Implementation Office Moves Backup Implementation IT Budgeting

Cloud Services   

Cloud Backup / Disaster Recovery Cloud Hosted Exchange Hosted Servers

Tier One’s team of technology and remarkable customer service experts deliver the best IT services! Your technology needs will not be dependent on the limitations of a break/fix IT person, as often happens with small service providers. Your loyalty depends on our people and our processes. Tier One’s technicians and engineers are highly skilled full-time employees and are continuously trained in technology and business practices. This provides you with a team that is fiscally responsible to your business and is a devoted IT partner!

The Tier One Approach: Extensive Proactive Support and Experienced Local Engineers We manage the network, servers, computers and technology infrastructure with a comprehensive plan which gives you a predictable monthly budget and mitigates the risks associated with downtime. Tier One has extensive remote support resources and tools so your problems are resolved rapidly by phone and remotely and our engineers can be in your office only as much as you need. We are your IT partner!

24 x 7 x 365 Remote Management Services

A Team Approach

With Tier One eCare, our Network Operation Center monitors your servers and key network elements such as your firewall or router. They monitor alerts from our remote management system and if there is a critical alert from one of these services, Tier One engineers will troubleshoot, and if needed, escalate to the appropriate people.

Tier One’s team delivers the best IT services focusing on remarkable client service! Your business depends on our people and processes, that is why we focus on being honest with our technical assessments, being fiscally responsible to your bottom line, and being your IT partner!