Apartment News - December 2013 by Professional Publishing, Inc

December 2013 • Vol. 50 No. 12

The Official Publication of the Arizona MultiHousing Association

Five Burning Questions for 2014 By Courtney LeVinus and Jake Hinman, Capitol Consulting

he 2013 whirlwind of a legislative session is finally a ways behind us. Now it’s about time to start looking forward to 2014. But rather than trying to predict what may happen, which is never a smart thing to do when it comes to the Arizona legislature, let’s instead dive into the most pressing questions as we head into the New Year. Here are our five burning questions for the 2014 Legislative Session.

ties where Medicaid expansion and sales tax reform. Her push for expanding Medicaid in Arizona was particularly surprising since she was such a staunch op-

ponent of the Affordable Care Act and joined 25 other states in suing the federal government. But as she has shown in the past, the Governor was willing to put any political inter-

1. What will the Governor’s priorities be? Last year Governor Jan Brewer made it perfectly clear right out the gate that her two legislative priori-

Continued on page 4

Maintenance Mania Around Arizona By Joanna Grassinger and Rob Schmitz, AMA

eams wait all year for the Annual Maintenance Mania events in Phoenix and in Tucson. In Tucson, 175 maintenance staff from more than 10 property management companies attended, many of whom competed for the right to say they were the AMA Tucson Maintenance Mania Winner in Region VII. Phoenix’s event brought together more than 600 competitors and team members. Hearts were pounding and timers were calculating to see who would come out on top. Most of the national timed competitions involved maintenance teams working on regular repairs, The Race Car competition was the most popular game in the eight-game event. The excitement grew to see who made the fastest car, the coolest car, the funniest car and who ultimately would win.

Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

ests aside in order to do what she believed was in the best interest of the state. The results of her push -- health coverage for an additional 350,000 low-income Arizonans and $1.6 billion for the state. The Governor was also focused on sales tax reform. In an effort to simplify one of the most complicated sales tax systems in the country and to ensure Arizona would capitalize on online sales tax revenue per the Market Place Fairness Act, the Governor created a diverse task force to make recommendations for system improvements. Though the legislature did not adopt all of the recommendations presented by the task force, the state did make strides in simplifying the system. So what will the Governor focus

In addition to the timed events, teams can earn the coveted Spirit Award at each event. Energized supporters brought honking horns and clappers to amplify their cheering. The first award announced in Tucson was the 2nd annual Spirit Award. And the trophies (the large traveling trophy and the permanent trophy) went to the yellow and black dressed, bead wearing, hat and noisemaker clad team of Nicolosi & Fitch. However, HSL make a major impression with their sea of blue shirts supporting their team. In Phoenix, Camden Property Trust took home the Spirit Award. The Camden mascot kept the competitors and the crowd inspired. The teams from Mark-Taylor Residential and Riverstone also showed very strong support with numerous spectators cheering on their teams. continued on page 5

Current Resident or

PRSRT STD US Postage PAID Seattle, WA Permit #741

A Course of Winners at AMA/Cox Par Tee By AMA

all Friday mornings in the Valley are made for a round of golf. The 2013 AMA/Cox Communications Annual Golf tournament was a tremendous success, thanks to all of the golfers and supporters who participated and special thanks to the Title Sponsor, Cox Communications for its contribution and commitment to the event and the AMA. Taking advantage of the near perfect weather, AMA golfers enjoyed the Starfire Golf Course in Scottsdale in late October. The theme was “Those 70’s.” This year the hole

sponsors took advantage of the time and offered golfers entertainment along the way while dressing up in their favorite 70’s attire. The sold-out event gave every participant an opportunity to network and meet AMA members throughout the day. The Big Hearts for Little Hands campaign raised over $600 in car raffle ticket sales at the event while the car was on display during the event. A special “thank you” to Jennifer Beebe with Alliance Residential, Gus Jacobson and Joe Savarino with Carpeturn.com, our 2013 Golf Committee Chairs, for making this event so successful! Continued on page 2

WE TURNED 59% OF OUR CLIENTS’ JUDGMENTS INTO MONEY WITHIN FIVE YEARS* *Past results no guarantee of future collections. All accounts are different.

James R. Vaughan

Managing Partner Arizona & Washington Attorney

Law Office of James R. Vaughan, PC Arizona & Washington Collection Attorneys

Eric W. Logvin

www.phoenixatty.com

Partner Arizona Attorney

Contingency Rates Only – No Hit, No Fee Aggressive Asset Location Waterfall

Call Now for a Free Attorney Consultation

You Evict, We’ll Collect

602-279-0778 ext. 2 or 866-833-9411 ext. 2

11445 E. Via Linda, Ste. 2-610 Scottsdale, AZ 85259

Change Point.® The next generation in laundry payment. Only from Mac-Gray. Change Point® is a revolutionary Internet-enabled payment and monitoring system that offers benefits for both residents and property management. For residents: • Payment flexibility (Use of credit card, debit card or coins) • Online access to machine availability with LaundryView® • Text message when cycle is done

For property managers: • Affordable alternative to “coin only” and laundry card systems • Access to comprehensive service and financial reporting • Self-diagnostic machines • Increased resident satisfaction

To see a short video on the many benefits of Change Point® visit www.macgray.com/changepoint Learn more about Change Point.®

Proudly Serving Arizona 2831 W. Indian School Rd., Phoenix, AZ 85017 1331 East 21st St., Tucson, AZ 85719

1- 8 8 8- M A C- G RAY

To scan with your smartphone, download a free Barcode Scanner.

Notes from the Chair

Celebrating Our Teams at Every Level By Robert Hicks, Alliance Residential, President of the Board of Directors, AMA Each and every day, our communities are supported by the maintenance teams who keep our communities running and looking great. Most often, these team members interact with residents and are the “face” of our service teams. Maintenance Mania, one of the AMA’s most popular events in Phoenix and Tucson, gives the maintenance teams an opportunity to shine by competing in a number of national timed trials for different services. By bringing together our companies’ teams, cheering on their colleagues, we not only celebrate the talents of these experts, we build stronger teams. I enjoy seeing our company’s best going head to head with other AMA members. At

every level, our teams improve because of these special events. I want to extend my hearty congratulations to the winners in Phoenix and in Tucson. The Fall season also means that the AMA teams are gearing up for Tributes. This signature event celebrating the accomplishments of our teams and our developments takes hundreds of people to pull together. Each of us should be thinking about how we can engage with Tributes. Who can you nominate for this award? Which team members have distinguished them? Which developments have undergone a major renovation/transformation that deserves recognition? In addition to nominations, you can serve as a judge for Tributes. Michelle Rill and the AMA team need many peer judges to review the hundreds of nominations and interview finalists. It’s an inspiring process and a great service to the AMA and our teams. Please consider becoming a

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

OFFICERS

part of this event! With the holiday season fast approaching, I want to share my own message about the development of leadership in your organizations. Part of my board agenda for the year has been to build the leadership within our Board of Directors to ensure strong succession planning. Each of our organizations needs the same investment in future talent. Consider how you can thank and encourage the next generation of leadership for your company as we approach the close of the year. This more competitive, growing market means that there are more opportunities for career growth and talented people need development and nurturing. It’s not just an investment in those individuals; it’s an investment in your company. I wish each of you a happy holiday season, filled with family and friends! q

www.azama.org

FOR MULTI DWELLING PROPERTY OWNERS ONLY Available Now... “Campus Style Wi-Fi” Internet for Your Entire Community at No Cost to You! Newest Air Fiber Technology Allows High Speed, High Capacity, Blazing Fast Data Packages Up to 50 Mbps FREE INSTALLATION • FREE HARDWARE FREE TECH SUPPORT Add Substantial Ancillary Income Up to $35 Per Unit Add Value and Prestige to your Property Increase Occupancy and Resident Satisfaction Make Your Community More Attractive With Flawless Wi-Fi HD Streaming, VOIP & Extended 3G and 4G Coverage

“From the pool to your living room” We provide the fastest, safest, widest coverage, high speed WI-FI Available Today

CALL TODAY! 1-800-468-6851 WWW.REDHOTSPOT.NET

EliminEX TERMITE & PEST CONTROL Since 1981

Valleywide Services

ALL PHASES OF PEST CONTROL Residential and Commercial

LIC 5508 • CERT • INSURED www.eliminexpest.com Apartment News • December 2013

TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investment Group IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Roofing Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Offices of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

James Tunnell, Vice President jtunnell@azama.org Direct Line: 602-296-6212 Erika Kowalski, Operations Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209 Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205

TERMITE DEFENSE

VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management

Tom Simplot, President & CEO tsimplot@azama.org

602-942-BUGS 2

Chair Elect: Kimberly Fitch, Nicolosi & Fitch, Inc.

STAFF

• Termite Specialists / Free Estimates • Bed Bugs • Bee Service / Emergency • Beehive Removal • Scorpion Control / Free Estimates • Ant Programs • Rodents, Gophers, Wasps • Pigeon Control

REASONABLE RATES PHONE QUOTES

CHAIR of the board: Robert Hicks, Alliance Residential

Desi Brinkman Operations & Membership Coordinator dbrinkman@azama.org Direct Line: 602-296-6203

Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Stephanie Garcia Community Relations Coordinator sgarcia@azama.org Direct Line: 602-296-6208 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Katie Allare Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

Arizona Multihousing Association A Course of Winners...continued from front page

AMA/Cox Communications Par Tee Winners 1st Place Foursome: Law Offices of Scott M. Clark, P.C.

1st Place – Scott Clark, Dave Brennan, Kurt Sanders and Ron Gowens.

2nd Place – Tim Reed, Rick Secor, Michelle Montoya and Chuck Moore

3rd Place – Tom Hesser, Jeff Reich, Kasey Caldwell (CORT) and John Zimmerman (National Corporate Housing).

Most Honest SCORE – Andrea Cabon, Angela Kiesgen and Wayne Doran

2nd Place Foursome: PPG Architectural Coatings 3rd Place Foursome: CORT Most Honest Score: Cox Communications

Holiday Happy Hour Presented by the AMA Associate Member Council

You’re Invited to the Industry Partner AMA Holiday Happy Hour Thursday, December 12, 2013 Palomar Phoenix at CityScape Two East Jefferson Street, Phoenix, Arizona

Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403

No Cost for Regular Members to Attend RSVP to Michelle Rill: mrill@azama.org 2

Apartment News • December 2013

Arizona Multihousing Association

Reevaluating Rental Criteria By Judy Drickey-Prohow, Esq.,Law Offices of Scott M. Clark, P.C.

ith the holidays almost upon us, we know it is time to begin planning for the new year. One important resolution is to make our properties fair housing safe. This year that should mean, among other things, taking a close look at our rental criteria and ensuring that they exclude only those persons who need to be excluded. I wrote earlier this year that in March 2013 HUD issued final rules concerning disparate effect in housing. Under those rules, HUD will take a close look at policies and practices that appear to be fair on their face but which have the effect of excluding persons from housing because of a person’s race, color, religion, sex, national origin or disability. HUD will also be examining policies and practices that have the effect of perpetuating existing discrimination in our communities. The most natural place to look for these policies and practices is in our

qualification criteria and three issues of our criteria appear particularly open to additional scrutiny by an investigating agency. Criminal Background Long ago, and particularly with the advent of crime free policies, most communities decided that they would exclude applicants who have criminal records. In general this can be a positive thing for our communities because it keeps out those persons who are likely to harm others or create dangerous situations for our other tenants. In moderation these policies are permissible. Taken to the extreme, for example excluding anyone who has any kind of criminal history, such policies have the effect of discriminating against racial and ethnic minorities who are considerably more likely to have been arrested and/or convicted of criminal acts than nonminorities. In the comments to its Disparate Effect Rules, HUD responded to questions about its position concern-

ing arrest and conviction records by indicating that it was considering those records as potential barriers to housing and was looking at the recent EEOC Enforcement Guidance on the issue, suggesting that it might issue similar guidance of its own. In that Enforcement Guidance, EEOC indicated that in determining whether someone should be excluded from employment because of a criminal conviction, the employer needed to consider (1) the nature and gravity of the offense for which the person was convicted; (2) the amount of time that has passed since commission of the offense, including the person’s conduct in the interim and completion of the person’s sentence; (3) the nature of the interest that was being protected by excluding the individual; and (4) the likelihood that the person would engage in similar conduct in the future. These considerations all require an individualized assessment of the individual’s record and are equally applicable to rental criteria. As an industry, in the past, we have at-

tempted to avoid individualized screenings so as to eliminate opportunities for bias in selecting applicants. Now we are being urged to remove some of the objectivity in our selection processes so as to ensure that those processes don’t inadvertently disproportionately create less diverse communities. Drug Convictions When we talk about disability discrimination and our commitment to providing housing regardless of a person’s disability, many of us tend to forget that Congress included former drug users as persons with disabilities. Rental criteria that screen out persons who have convictions for possession and use of drugs, or who admit that they formerly used drugs, will have the effect of discriminating on the basis of disability if the person can establish that he/she no longer uses illegal drugs. A failure to make exceptions to these rules for former drug users also violates the FHA’s requirement that we make reasonable continued on page 6

To Whom Shall I Rent? Question: According to national figures, one of every 340 adults is a registered sex offender (SO), a number sure to grow as more people move in and out of the criminal justice system. Besides federal, state, and local laws restricting where they can live, many realtors simply refuse to rent to people with such convictions. What are the legal grounds to which a realtor can deny an SO’s rental application, and what legal recourse do SOs have to prevent such discrimination? By Kevin Holliday, Esq., Hull, Holliday & Holliday, PLC

ne of the bedrock principles of our great country is the private ownership of property. With private ownership comes the right to do with that property as you see fit. But when a property owner decides to take the step of renting that property to someone else, he or she accepts the laws and regulations our society has set up to govern those relationships. When it comes to setting criteria for rental property, what can a Landlord do, or not do? Can the Landlord place limits on who can rent that

Apartment News • December 2013

property or does the owner have to rent to anyone that expresses a desire to live there? A Landlord is allowed to set reasonable restrictions in deciding who may rent the property, but the key word there is “reasonable”. For example, an Owner can set a minimum amount of income a tenant must earn in order to qualify for the property. A Landlord may also require a tenant’s credit score be at or above a certain number they deemed appropriate for that property. However, a Landlord may not set restrictions that would violate any Federal or State Fair Housing laws or create a disparate impact on a protected class. These laws have declared that certain groups of people are protected and cannot be discriminated against. Because of this, a Landlord may not deny a tenant based certain factors which include in part, race, gender, country of origin, familial status and religion, When it comes to a criminal record, a Landlord may decide not to rent to convicted felons. May a landlord restrict the type of felony and when the felony occurred? A landlord may choose to have a blanket ban on felony convictions for manufacturing, selling, distributing or trafficking in dangerous drugs, crimes against children, or violent crimes, especially those involving dangerous weapons. Registered sex offenders,

however, are not a protected class, and since the requirement to register is a lifetime commitment, denying a registered sex offender would be acceptable. But, a felony DUI that occurred more than 10 years ago may not be sufficient to deny the tenant. The Attorney General’s Office is exploring how low level, non-violent felonies more than 5-10 years old are affecting people with those convictions in their ability to find housing. This type of “disparate impact” on a particular segment of society could lead to changes in rental criteria that could significantly alter a Landlord’s ability to ban all felonies. Some Landlords have even chosen to deny any tenant who has ever been arrested, but not convicted, of any crime. This restriction may lead to problems for the Landlord in that another foundational principle in our country is the presumption of innocence. A person that was arrested, but not convicted, did not plead guilty or no contest to any charge, has not committed any offense that would justify denial of the tenancy. This type of restriction would most likely be deemed unreasonable by the court. When I first started my career just out of law school, I was denied by a Landlord because he did not want to rent to a lawyer. I met every other rental criteria the Landlord had set up, including credit, income, and

no criminal history. When he asked what I did for a living, I said I was an attorney. He said “Sorry, I don’t rent to lawyers. Too much trouble.” At first, I thought he was joking. He made it clear he was not and I ended up renting a different property. In my youthful inexperience, I was appalled that I was denied and was sure he had violated some law somewhere. I soon found out lawyers are not a protected class and a tenancy may be denied on that basis alone. I thought it was such an insult at the time. However, after many, many years in a career exclusively in Landlord/Tenant law, and having several rental properties of my own, I don’t rent to lawyers, either. q Kevin Holliday is a partner of Hull, Holliday and Holliday, PLC. He can be reached at 602.230.0088. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Arizona Multihousing Association Five Burning Questions...continued from front page on this year? We know she will continue to focus on the Medicaid expansion and the ensuing court challenge by the Goldwater Institute. As for her other priorities, we should know very soon. But one thing is for certain, the Governor has made it clear that she will not be a lame duck Governor. 2. Can Republicans get along? Part of the Governor’s ambitious 2013 agenda meant crossing political boundaries and perhaps at the expense of the most conservative within the state’s GOP. By all accounts the Governor muscled her way to pass the Medicaid expansion. After weeks of stalled budget negotiations, the Governor called a Special Session in an effort to bypass House and Senate leadership and call Medicaid to question. The move sparked rumors of a legislative coup and drove a wedge straight through the Republicans, dividing the moderate and conservative members. So what does this grudge match really mean? From a practical standpoint it could mean a very difficult path for bill sponsors. With a fractured party and an irritated Executive, any pet projects may need to go back on the shelf for a while or at least until Republicans can play nice. Some say however the wounds are too deep and still too fresh.

and gives us a session straight down home plate. 4. What will the AMA focus on this year? Over the last several months the AMA has been working with the Arizona Department of Real Estate (ADRE) Commissioner Judy Lowe and her Advisory Board to review and address property management issues. Most of the issues that the Advisory Board has identified are not attributable to multi-family. However, due to this increased scrutiny, the AMA anticipates running legislation to ensure that multifamily property management has a voice on the Advisory Board. The AMA may also explore potential legislation to clarify the state pool code, specifically related to locks on the gates of pool barriers. This issue primarily stems from the city of Tucson’s interpretation of the code. Finally, the AMA will also be reviewing on the implementation of the sales tax reform legislation that passed last year, including potential clarification of the speculative builder definition.

5. How will the upcoming elections influence the year? It’s not the 2016 presidential elections that many political insiders in Arizona have set their sights on, but rather the 2014 gubernatorial and the other statewide races. So many great names are popping up for some of 3. What curveballs will the the state’s top positions and quite a legislature throw this year? few of them are currently holding ofSometimes we see it coming; some- fice. times it’s straight out of left field. Perhaps the most intriguing name Whether it’s an issue that leaves us of them all, Governor Brewer herself. shaking our heads or one that makes There have been rumors circulating national headlines, for all of the for quite some time that the Goverwrong reasons. nor may challenge the term limits set Then there are the times when a forth for the Executive position in the single issue essentially shuts down Arizona Constitution. Folks in the VALLEY, METRO, ARIZONA the Capitol. Last year it was Medic- Brewer camp may contend that the aid. A few years back it was immi- Governor has only sought election gration. When a typical session lasts once after completing the last two 100 days, trying to cram the other years of Governor Napolitano’s term. 1,300 or so bills, through the process Folks on the other side will likely in the last few weeks can be, at the point to the Constitution itself, which very least, unsettling. states, “No member of the executive With the recovery on a Jul, department Jan, seemingly Mar, May, Sep, shall Nov,hold that office for slow but steady pace, let’s hope this more than two consecutive terms.” year the legislature bucks the trend It goes on to specify that, “No mem-

ber of the executive department after serving the maximum number of terms, which shall include any part of a term served, may serve in the same office until out of office for no less than one full term.” Until this rumor is officially put to bed, we can’t help but wonder. As for the other notable names who have announced their intentions to run for the state’s top spot: current state treasurer Doug Ducey (R), current Secretary of State Ken Bennett (R), current state Senator Al Melvin (R-Tucson), former county attorney Andrew Thomas (R), former Go Daddy Executive Christine Jones (R) and former Clinton aide Fed Duval (D). A few more names will probably be in the mix as we inch closer to the primary. Senators Leah Landrum (D-Phoenix), Michele Reagan (R-Scottsdale), and Representative Justin Pierce (RMesa) have all put their names in the hat to join Wil Cardon (R) and former state representative Jack Harper (R) in the race for the state’s number two position, Secretary of State. Only two races may actually feature incumbents. Tom Horne (R) and Felicia Rotellini (D), who lost to Horne in 2010, will face off again for the Attorney General post and current Superintendent of Public Instruction John Huppenthal will vie for another term as well. And we can’t forget about the state treasurer’s race especially since it

could be the new starting block for future gubernatorial candidates. So far former Tempe Mayor Hugh Hallman and former Chandler City Councilman Martin Sepulveda will seek election in November. What does this all mean? Short answer: lot’s of storylines, subplots and drama! q

Connect with us! Enhance your membership. Broaden your network

Facebook: www.facebook.com/ AZMultihouing

Twitter: @AZMultihousing

ON-SITE

APT. NEWS

Salsbury Industries

The Industry Leader in Quality

Phoenix Painting, inc.

2836 West Durango Phoenix, AZ 85009

Since 1990 Douglas galle Estimator

Repaint Specialist Apartments/Multi Unit Retirement/Commercial Contact Us Today for a Free Catalog!

Order Factory Direct! 1010 East 62nd Street, Los Angeles, CA 90001-1598 Phone: 1-800-624-5269 • Fax: 1-800-624-5299 4

Mobile (602) 421-7800 Office (602) 447-0404 Fax (602) 447-0100 Email: doug@phxptg.com

Statewide & Multi State Licensed Apartment News • December 2013

Arizona Multihousing Association Maintenance Mania 2013...continued from front page A special thank you to AMA Tucson Maintenance Mania Co-Chairs Maria King of MC Residential and John Palermo of Ferguson Enterprises and the 2013 Maintenance Mania Committee. In Phoenix, the event was chaired by David Vanek of Greystar Real Estate Partners and Matt Heintz, The P.B. Bell Companies, who did a tremendous job leading their committee this year. Thank you to all of the committee volunteers throughout the day of the event. Thank you to all of the sponsors. Thank you to HD Supply, The National Apartment Association and HSL Asset Management. Without everyone involved, the event would not have been so successful. See you in 2014!

Competition Winners – Tucson Water Heater

Faucet

Toilet

Icemaker

Fire-CO Safety

Overall Winners (Maintenance Mania): Race Car

2. Mike Johnson – Holland Residential 3. Jesus Manzanares – Greystar Real Estate Partners

1. Krista Tolar – MC Residential 2. Marcela Herrera – MarkTaylor Residential 3. Sonia Ramirez – Greystar Real Estate Partners

Faucet

Toilet

Icemaker

Fire-CO Safety

Key Control

Ceiling Fan

Race Car

HSL Asset Management

Lantana Apartment Homes

Nicolosi & Fitch, Inc.

3rd Place

Brian Nielsen

Sundown Village

HSL Asset Management

1st Place

Chris Jackson

Catalina Canyon

HSL Asset Management

2nd Place

Oscar Carranza

Mission Tierra

Centurion

3rd Place

Paul Thomas

Cantera

HSL Asset Management

1st Place

Chris Jackson

Catalina Canyon

HSL Asset Management

2nd Place

Tim Muzi

Catalina Canyon

HSL Asset Management

3rd Place

Abel Reyes

Brittany Court

HSL Asset Management

1st Place

Jose Arvizu

The Place at Edgewood

MC Residential

2nd Place

Tim Muzi

Catalina Canyon

HSL Asset Management

3rd Place

Wayne Vaudrey

Catalina Canyon

HSL Asset Management

1st Place

Chris Jackson

Catalina Canyon

HSL Asset Management

2nd Place

Efrain Bermudez

The Woods

Nicolosi & Fitch

3rd Place

Brian Nielsen

Sundown village

HSL Asset Management

Abel Reyes

Brittany Court

HSL Asset Management

2nd Place

Brian Nielsen

Sundown village

HSL Asset Management

3rd Place

Michael Ruske

The Overlook at Pusch Ridge

Prime Residential

1st Place

Chris Jackson

Catalina Canyon

HSL Asset Management

2nd Place

Tim Muzi

Catalina Canyon

HSL Asset Management

3rd Place

John Kline

Cottonwood Creek

HSL Asset Management, LLC

1st Place

Catarino Plandor

Arboretum

HSL Asset Management

2nd Place

Paul Nagy

Clairmont Villas on Broadway

MEB Management Services

3rd Place

John Kline

Cottonwood Creek

HSL Asset Management

1st Place Overall

Chris Jackson

Catalina Canyon

HSL Asset Management

2nd Place Overall

Brian Nielsen

Sundown Village

HSL Asset Management

3rd Place Overall

Abel Reyes

Brittany Court

HSL Asset Management

4th Place Overall

Michael Ruske

The Overlook at Pusch Ridge

Prime Residential

5th Place Overall

John Kline

Cottonwood Creek

HSL Asset Management

6th Place Overall

Tim Muzi

Catalina Canyon

HSL Asset Management

7th Place Overall

Catarino Plandor

Arboretum

HSL Asset Management

8th Place Overall

Mark McLaughlin

Lantana Apartment Homes

Nicolosi & Fitch, Inc.

9th Place Overall

James Wade

The Springs

HSL Asset Management

10th Place Overall

Justin Nichols

Arboretum

HSL Asset Management

Competition Winners - Phoenix

Water Heater

Catalina Canyon

The Overall Winners – Tucson

Overall Winners (Housekeeper’s Challenge)

National Championship Qualifying Program

Chris Jackson

Mark McLaughlin

Key Control 1st Place

Ceiling Fan

1. Paul Buchman – HSL Asset Management

1st Place

2nd Place

1st Place Overall 2nd Place Overall 3rd Place Overall 4th Place Overall 5th Place Overall 6th Place Overall 7th Place Overall 8th Place Overall 9th Place Overall 10th Place Overall 1st Place 2nd Place 3rd Place 1st Place 2nd Place 3rd Place 1st Place 2nd Place 3rd Place 1st Place 2nd Place 3rd Place 1st Place 2nd Place 3rd Place 1st Place 2nd Place 3rd Place 1st Place 2nd Place 3rd Place 1st Place 2nd Place 3rd Place

Paul Buchman Mike Johnson Jesus Manzanares Geno Odle Richard Kafka Michael Gonzales Duane Yazzie jose Franco Ethan Simpson Raul Rivis Paul Buchman Jose Rios Gabriel Diaz Paul Buchman Richard Kafka David Griego Michael Gonzales Ariel Robleto Jesus Manzanares Brian Pilarski Geno Odle Armando Villafana Ariel Robleto Jose Rios Mike Johnson Mike Johnson Jose Franco Michael Gonzales Tony Nahrgang Chris Owens Michael Gonzales Jose Rios Chris Hudacek Omar Ibuado

Encantada Solara At Mill The Enclave Palm Court Lakeview at Superstition Springs Stillwater Waterside at Ocotillo Saratoga Ridge

HSL Asset Holland Residential Greystar Riverstone Residential Holland Residential Pinnacle Mark-Taylor Residential Greystar Mission Rock Vaseo Alliance Encantada HSL Asset Management Arboretum at South Mountain Mark-Taylor Residential San Pedregal Mark-Taylor Residential Encantada HSL Asset Management Lakeview at Superstition Springs Holland Residential Country Club Vista Bella Investment Group Stillwater Pinnacle Desert Place IPA Management The Enclave Greystar Suncadia Holland Residential Palm Court Riverstone Residential Encantada at Queen Creek HSL Asset Management Desert Place IPA Management Arboretum at South Mountain Mark-Taylor Residential Solara At Mill Holland Residential Solara At Mill Holland Residential Saratoga Ridge Greystar Stillwater Pinnacle San Capella Mark-Taylor Residential Verano Townhomes Alliance Residential Stillwater Pinnacle Arboretum at South Mountain Mark-Taylor Residential Waterside Mark-Taylor Residential Aspire Pinnacle Peak Weidner Apartment Homes

continued on page 10 Apartment News • December 2013

Arizona Multihousing Association

Defining the Term “Slum Lord” By Matt Koglmeier and Brian Sichko, Koglmeier Law Group, PLC.

ife is full of unanswered questions. A practical mystery quite worthy of your consideration is the concept of the Slum Lord. A quick search on Google using the phrase “Slum Lord” produces results that are as extensive as they are varied. Merriam-Webster defines the term “Slum Lord” as a person who owns a building with apartments that are in bad condition and rents them to poor people. Urban Dictionary.com lists a number of colloquial definitions of “Slum Lord” each more negative than the last. It is pretty darn simple — no one wants to be a Slum Lord. Such a negative connotation will likely detract from prospective business, and lead to the government taking the property under eminent domain for compensation that is not determined by you. Generally, such a classification is preventable. Before answering the seemingly basic question, “How do I avoid being a slum lord?” we must figure out what a Slum Lord is. The Arizona Landlord Tenant Act (“The ARLTA”) does not provide any direct guidance as to what actual conduct is necessary to be labeled a “Slum Lord.” In fact, A.R.S. §33-1310 defines seventeen (17) terms including

“dwelling unit,” “landlord,” “rent,” “premises,” and even “roomer,” but “Slum Lord” is not included. Enter A.R.S. §33-1901.3, which attempts to provide some guidance into the definition of a “Slum Lord.” The statute defines the term “Slum Property” as: Residential rental property that has deteriorated or is in a state of disrepair and that manifests one or more of the following conditions: a. Structurally unsound exterior surfaces, roof, walls, doors, floors, stairwells, porches or railings. b. Lack of potable water, adequate sanitation facilities, adequate water or waste pipe connections. c. Hazardous electrical systems or gas connections. d. Lack of safe, rapid egress. e. Accumulation of human or animal waste, medical or biological waste, gaseous or combustible materials, dangerous or corrosive liquids, flammable or explosive materials, or drug paraphernalia. So know we know the definition of a “Slum Lord.” It is a landlord that owns “Slum Property” as defined by A.R.S. §33-1901.3. Now, back to our original inquiry, “How do I avoid being a slum lord?” Step 1, understand that as a land-

lord you are potentially responsible for tenant actions if the result brings about one of the conditions in A.R.S. §33-1901.3. Therefore, when a tenant’s actions cause a condition listed in A.R.S. §33-1901.3, serve 5 day notices for public health and safety immediately and evict if the condition is not corrected. Step 2, both owners and management companies need to be proactive in their daily conduct. Regardless of whether a condition listed under A.R.S. §33-1901.3 is not created by a tenant or not, a helpful acronym that should be religiously adhered to is “The Three R’s (RRR)” or “Record, Reply, Repair.” In other words, the 3 R’s should be triggered the moment staff notices a problem (either of their own discovery or if put on notice by a tenant). This should cause staff to document the situation, generating thorough notes. Staff should immediately reply to tenant or the community what the issue is and that the issue is to be remedied. Most importantly, the issue needs to be remedied as expediently and efficiently as circumstances allow, generally within 5 days. Some additional tips include:

3. Conduct routine walk-throughs of units after providing appropriate notice and also walk the property regularly. 4. If repairs are necessary, make them a priority. 5. Keep a call log to document issues with units or the property. 6. Take lots of pictures. 7. Document everything, including your attempts to fix the problem. q Matt Koglmeier and Brian Sichko are attorneys with Koglmeier Law Group, PLC. They can be reached at 480-962-5353. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

1. If you can, try not to rent units without first showing the prospective tenant the unit in question. 2. Be proactive on repairs.

Reevaluating Rental Criteria...continued from page 3 accommodations for persons with disabilities. As with other criminal convictions, properties need to consider the effect of these facially neutral exclusions and permit individualized assessments of rental applications when a person – who would normally be excluded because of prior drug use – can demonstrate that he/she is no longer using drugs. This kind of individualized assessment should be part and parcel of a reasonable accommodation practice where we make exceptions to our facially neutral rules, policies, practices and procedures when those exceptions are necessary to allow a person with a disability an equal opportunity to use and enjoy a dwelling. Immigration Issues Many communities have established policies that indicate that they will rent only to persons who can demonstrate that they are legally in the United States. In recent new guidance, HUD has taken the position that while landlords may request documentation and make inquiries into whether a person is able to pay rent, this ability to pay rent is not necessarily connected to the person’s immigration status. HUD warns that procedures to screen potential and existing tenants for citizenship and immigration status may violate the Fair Housing Act’s prohibition against national origin discrimination and that HUD 6

will now investigate complaints alleging that a landlord inquired into a person’s immigration status to see whether national origin discrimination may have occurred. Conclusion Nothing in the FHA requires properties to rent to applicants who pose a threat to the property or to others. What these new regulations do require, however, is that we rethink many of our traditional criteria with an eye to how they affect the diversity of our communities. As part of our New Year’s resolutions, we should promise ourselves to relook at our practices and procedures and eliminate or modify those that create potential fair housing violations. As always, if there is any doubt as to whether any practice potentially creates liability properties are encouraged to consult with legal counsel. q Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Apartment News • December 2013

Arizona Multihousing Association

Legal Q&A Question: Does an apartment complex have to provide a handicap spot for a person who has a handicap plate? They only have 4 spots, but none are close to my apartment. They have over 200 parking spots. Answer: Arizona Fair Housing laws do require a landlord to grant this type of request if a tenant with a disability can demonstrate that the need is based upon their disability and that the request is reasonable. Each case is fact specific but, generally speaking, the parties should meet and engage in the interactive process to determine how the apartment community can address the parking situation. One alternative is to assign a specific spot close to the resident’s apartment. This may be difficult if all of those spaces are already assigned. It ‘s important to remember that a landlord cannot refuse to assign a parking spot solely on the fact that no parking spots are assigned for any tenants. A meeting between the parties is clearly the best way to discuss options and alternatives, including allowing that tenant to terminate their lease early without penalty. q

Want to do business with AMA members? Advertise in

call Advertising Sales (503) 221-1260 Denise Holliday is the principal of Hull, Holliday and Holliday, PLC. She can be reached at 602.230.0088. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Visit Us At www.azama.org

RMOR FIRE PROTECTION, INC.

Sunny Lewis sunny@armorfirepro.com

Cell 480-238-0625 Office 480-633-5922

Armor Fire Protection is a locally owned and operated company that has been in the valley for over 15 years. We offer all Fire Protection Services, Maintenance, Repairs, and New installs for; Sprinkler Systems, Kitchen Hood Suppression Systems, Fire Extinguishers, Commercial and Residential Annual Inspections and Certifications, Sales, E-lights, Alarms, Hydrants, and Backflow Tests.

www.armorfirepro.com Apartment News • December 2013

Arizona Multihousing Association

10 Ways to Keep “Customers” Happy By Ike Tippetts, Rainforest Plumbing & Air In any business, customer service is the key to success. That’s certainly true in the world of property management, where happy “customers” (residents/customers) stay longer, take better care of their units, and even refer friends and colleagues your way. In other words, a little bit of resident/customer happiness can translate into less turnover (with fewer empty units), lower maintenance costs, and wordof-mouth marketing. Plus, when everyone’s happy, the atmosphere

around your community improves, too. For vendors in the property management service industry, the same rules apply. A satisfied “customer” is a happy customer. How do you keep residents/ customers happy and satisfied? 1. Pay attention to what actually matters to residents/ customers. As strange as it might sound, many don’t actually realize what their residents/customers really want. Get in the habit of keeping your ear to the ground and you’ll develop a sense for which issues and concerns are most important.

2. Get in the habit of answering questions and returning messages promptly. For many residents/customers, feeling ignored is even worse than getting a rude or unsatisfactory answer to their questions. Being quick and attentive with your responses is an easy way to build trust and keep residents/customers satisfied. 3. Get good at keeping track of details. Often, it isn’t that anyone intentionally ignores a resident/ customer, but that different questions or concerns “fall through the cracks,” especially in regard to small maintenance concerns or minor

questions. Use a good filing or notetaking system that ensures you’ll remember details and follow up on them as needed. 4. Be up-front with what you can do and what you can’t do. If something really is out of your control, don’t be afraid to let residents/customers know. They might not like the answer, but they’ll usually appreciate your honesty if you can explain why you’re unable to resolve the situation. Being upfront with everything works with everyone. This way, there are no surprises! continued on page 13

How To Meet Design and Amenity Preferences of Millennial Renters By J Turner Research If your apartment community markets to prospects in their 20s, it probably comes as no surprise just how specific the Gen Y or Millennial demographic can Joseph Batdorf, be when it comes to President, J Turner the design, ameniResearch ties, and overall customer satisfaction they expect from a multifamily rental community. A huge shift away from on-campus living in the student housing market is one reason why. Not only do today’s college students want to live off campus, they want well-appointed apartments with large units, plenty of storage, and exceptional wireless phone and Internet bandwidth service. In fact, 80 percent of college students have already left the dorms for off-campus apartment living, according to What Millennials Want: Resident Preferences in Student Housing Design and Amenities, a national research project conducted by Houston-based J Turner Research for the 2013 Multifamily Executive Student Housing Concept Community. Of the 7,095 college students responding, 34 percent preferred off-campus, multibedroom apartments and another 31 percent preferred off-campus onebedroom or studio apartments. Only 15 percent said they preferred living with roommates in an on-campus dorm. But regardless of location, providing key services (and surprisingly, lots of parking) is at the heart of wooing millennial renters, and getting them to renew. “We’ve compared some of the results from What Millennials Want with another J Turner Re8

What are the top three most important design features of your ideal apartment?

search project on the Top 10 resident complaints and have seen some interesting parallels,” says J Turner Research President Joseph Batdorf, who presented survey findings during an exclusive research presentation at the Multifamily Executive Conference in Las Vegas earlier this year. “Still, whether it comes to design or amenities, if you want to stand out, overall resident satisfaction must be the primary focus of apartment management and managers.” For instance, a recent J Turner Research analysis of resident complaints ranks the quality of parking and parking availability as the number one design criticism of apartment communities, and Batdorf compares that finding to student transportation preferences reported in the What Millennials Want survey. “Even though 37 percent of students say walking is the ideal mode of transportation to

and from campus, 71 percent of students do have a car,” Batdorf said. “And with 31 percent saying they drive every day, we see a parallel that design preferences like parking and parking availability do relate to customer satisfaction.” The What Millennials Want survey also found that while students prefer the privacy of their own bedrooms and bathrooms, they don’t necessarily want to live alone. According to the survey, the majority of students (43 percent) live with three roommates. Additional findings include: • Average monthly rent for students is $620 ($700 for graduate students). • Top two choices for building type were mid-rise apartments (38 percent), and cottage/townhouse (33 percent). • Top three most important de-

sign features for students include having their own bathroom (76 percent), big closets and storage areas (44 percent), and large kitchens (24 percent). With smartphones nearly ubiquitous among the Millennial demographic, students also indicated that great Internet bandwidth and cellular reception was critical to their housing choice. When asked how important cellular reception was to their apartment community selection, 49 percent of students ranked its importance at the highest level. In contrast, only 27 percent of students ranked large apartment units as highly important. “Over the past decade, we’ve clearly seen a preference for modern, off-campus student housing and the amenity packages are escalating dramatically,” said Batdorf, who added that along with that shift has been an expectation that communities must deliver high levels of reliable bandwidth and cellular connectivity. In addition, specific architectural and design necessities (like their own bedroom/bathroom, large kitchens, and plenty of storage) must make multi-roommate apartment living comfortable. “Today’s students are the apartment renters of tomorrow,” said Batdorf. “Understanding their preferences in services, amenities, and community design helps the student housing and multifamily apartment industries better deliver the customer satisfaction that improves their businesses.” q Visit: http://www.jturnerresearch. com/research for the full results and an executive summary of findings from the What Millennials Want survey. Apartment News • December 2013

Arizona Multihousing Association

Is “No Reason,” Reason Enough? By Monique D. Young, Esq., Koglmeier Law Group, PLC

very so often, I come across landlords and managers that have just enough information to be dangerous. I, however, cannot fault or lay blame in the lap of the landlord when I am routinely trying to interpret and apply long and complex statutes which are applicable to the landlord/tenant arena. Nonetheless, one of the most dangerous examples I can provide of a landlord having just enough information to be dangerous is the statement, “I heard under Arizona law I do not need a reason to nonrenew a tenant.” Is this a true statement? Yes, under Arizona Landlord Tenant law, you do not need a reason to non-renew a tenant. However, under Federal and State Fair Housing laws, the answer is not the same. Indeed, under Federal and State Fair Housing laws, you may only non-renew tenants for legitimate, nondiscriminatory business reasons. The Federal and State Fair Housing investigators look at it this way: While you do not need a reason to non-renew a tenant, landlords typically renew good tenants. If this is true, then the opposite view

must be true that landlords only non-renew bad tenants for specific and objective reasons relating to lost profits or good will to the landlord’s business. Thus, while under Arizona Landlord Tenant law, you do not need to have a reason as to why you served a tenant a notice of non-renewal in a willful holdover case or to end the contractual relationship with the tenant—you do have reasons for non-renewing. And if the Arizona Civil Rights Division comes knocking on your door with a discrimination complaint, you will have to provide these reasons for non-renewal. To avoid fair housing liability, your non-renewal reasons must be nondiscriminatory, i.e. based on a legitimate nondiscriminatory business reason. And, no, I just don’t like them is not a legitimate business reason and neither is non-renewing a disabled tenant because it is too much work or hassle to house them. Accordingly, every non-renewal decision should be thought through in advance to ensure that it is based upon a legitimate, nondiscriminatory business reason. If you fail to think through the situation and just fall back on the old “I don’t need a reason” rationale because you just want a tenant out, you may have

a difficult time responding to a discrimination complaint. If you can’t articulate the reason at the time the notice of non-renewal goes out, how are you going to articulate them under pressure from the Arizona Civil Rights Division? In addition, you should be able to provide documentation or other comparable evidence to support the reasons to the Arizona Civil Rights Division for non-renewal. For instance, if you tell the investigator that you gave the Complainant (i.e., the tenant who filed the Fair Housing Act claim against you or your company) a notice of non-renewal for constant noise complaints, then you better be able to provide the investigator with proof of this. Proof includes eye witness accounts and statements, police reports and/or police citations for the Complainant, and notices or letters that the landlord wrote to the tenant about the excessive noise coming from the Complainant’s apartment. Finally, your non-renewal decision should be consistent, i.e., you would give any tenant who conducted themselves in the manner the Complainant conducted themselves on property a notice of non-renewal. And having proof that you have consistently nonrenewed other tenants who makes

excessive noise on property is strong proof that a landlord’s nonrenewal decision is based on a legitimate business reason. Just as, disparate treatment of similarly situated tenants is strong circumstantial evidence of discriminatory intent. q Monique D. Young is an attorney with Koglmeier Law Group, PLC. She can be reached at 480-962-5353. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

3334 W. McDowell Rd. Ste. 20 Phoenix, AZ 85009 Office: (602)218-8813 Fax: (602)218-8611 Email: fandihvacaz@earthlink.net Apartment News • December 2013

Arizona Multihousing Association Maintenance Mania 2013 ...continued from page 5

Maintenace Mania Phoenix

Paul Buchman, HSL Asset Management, Overall Winner, 1st Place

Camden Property Trust, Spirit Award Winners

Krista Tolar, Place at Forest Ridge, Housekeepers Challenge - 1st Place

Mike Johnson, Holland Residential, Overall Winner, 2nd Place

Marcel Hererra, Parcland Crossing, Housekeepers Challenge - 2nd Place

Jesus Manzanares, Greystar Real Estate Partners, Overall Winner, 3rd Place

Sonia Ramirez, Capri on Camelback, Housekeeperâ&#x20AC;&#x2122;s Challenge - 3rd Place

Riverstone Residential cheers on their team

continued on page 11 10

Apartment News â&#x20AC;˘ December 2013

Arizona Multihousing Association Maintenance Mania 2013 ...continued from page 10

Maintenace Mania Tucson

Distinctive Carpets at Tradeshow

Mintenance Mania Racers

Spirit Award Winner, Nicolosi & Fitch

Maintenance Mania Special Sponsor Valley Protective Services

We Do More Than Just Answer Your Questions…

WE CREATE THE SOLUTIONS!

Operations, Marketing, Leasing & Training Specialists

CALL TODAY TO REDUCE EXPENSES & INCREASE YOUR OCCUPANCY

1st, 2nd and 3rd Overall (from left to right) Chris Jackson, Brian Nielsen and Abel Reyes all of HSL

Overal Winner Chris Jackson of Catalina Canyon, HSL

HD SUPPLY APPLAUDS TECHS, BUT IT’S YOUR RESIDENTS WHO WIN

HD Supply is helping you maintain satisfied residents. That’s why we sponsor programs such as the National Apartment Association’s Maintenance Mania, which promotes faster fixes and ongoing maintenance education.

Delivered by professionals. For professionals. FREE. Maintenance Mania National Champion Justin Heenan (center), Second Place Winner Jason Frotten (right), Third Place Winner Brian Niehaus

ADV-13-7577

(800) 865-0948

www.OccupancySolutions.com Apartment News • December 2013

Arizona Multihousing Association

AMC Night Out on the Town By Adam Greco, Burns Pest Elimination and Chairman, Associate Member Council AMC meetings bring together so many AMA members to get exclusive behindthe-scenes tours and meet with the leadership of the host community’s teams. In October, Alliance Residential rolled out the red carpet for the AMC members and we received an exclusive first look at the Broadstone on Camelback community. In the heart of the desirable Biltmore area’ shopping, dining, and office amenities, we felt like we were out on the town. For more than a year, we have been watching this community’s construction at 24th Street and Camelback, in the heart of the desirable Biltmore area. The presentation by Alliance’s team engaged every attendee and we were impressed with their newest signature community. Robert Hicks, Alliance’s Senior VP of Operations for the Southwest, and the AMA’s Board Chair, hosted the event and met with our AMC members. His team, including Wendi Cooley, Tina Schreiber, Cynthia Carpenter, Angie Schmidt, Heather Fuller, Jennifer Bebee, Jennifer Lopp , Keri Conyers, and Marissa Shultz, the business managers for the property, hosted us for the tour and presentation on Alliance’s business and a preview of their upcoming communities. By the end of 2014, Alliance plans to have 15,000 units in Arizona alone. Alliance debuted two long awaited communities this year, this one in Phoenix and another in downtown Scottsdale. Broadstone Camelback features penthouses with breathtaking views into downtown and of Camelback Mountain. The pool area resembles a five-star resort with cabanas, waterfalls, and relaxation areas surrounding the glittering pools. Our thanks to the Alliance team

for making the AMC event a major success. And congratulations to Sam Jerrel of Cox Communications who

won lunch with Alliance’s leadership, Robert Hicks, Keri Conyers, and Wendi Cooley.

Adam Greco, AMC Chair, warms up the crowd

Alliance Residential Senior Vice President Robert Hicks addresses the AMC guests

Thanks to the Riverstone Residential Team During the last AMC meeting, Kohl Eisenhour, Rod Wilson, and Stephanie Baird were on hand from Riverstone Residential to share insights in to how to work with their company and its properties. Members were also able to explore the beautiful grounds of the beautiful Pinnacle at Union Hills community and learn more about the Riverstone Residential property. The AMC raffle for lunch with Riverstone was won by Alethea Miller from Synergy Painting, Inc. Eisenhour also gave a presentation on the AMA Foundation’s Julie Hurst Scholarship Fund, named for a Riverstone board member who passed away last year. To honor her memory, the AMA created a scholarship for the children of employees in the multifamily industry. The Foundation is accepting donations to this scholarship fund. Adam Greco is the director of commercial sales for Burns Pest Elimination and he chairs the Associate Member Council. He can be reached at (602) 971-4782 and adam@burnspestelimination.com. The Associate Member Council meets quarterly and meetings are hosted at Properties and Property Management Companies. Please check calendar at www.azama.org for dates, times and locations of these meetings. q Editor’s note: We apologize for the errors in last month’s AMC story. We have the corrections here this month’s column.

Free Estimates

t Painting, inc. n u o m Para

369-5717 2 0 6 Great Prices Interior Repaint Specialists Drywall & Texture Repairs 15+ years of Service Valleywide Roc#148170 1833 E. Baseline Rd., #262 Gilbert, AZ 85233

Arizona Multihousing Association Tippetts’ 10 Ways ...continued from page 8 5. Allow customers to make suggestions anonymously. Sometimes, there are certain questions or concerns that people want to raise privately, or without giving their name at all. By having a suggestion box or other anonymous reporting tool, residents/customers can tell you about sensitive issues in a confidential way. 6. Be a better listener. No one likes the feeling of not being heard or paid attention to, and yet most of us don’t practice active listening as often as we should. Become a better listener and you’ll automatically become a better owner/ manager/service business (and possibly a better, more likable person at the same time). 7. Learn to see both sides of a problem. There are going to be times when you feel at odds with a resident/ customer, or will have to sit through an argument about policies, repairs, etc. Instead of following nature’s first instinct and becoming defensive, give the other person a chance to speak and then consider their position. Even if you don’t agree with them, you might be able to find a good middle ground. 8. Give customers the benefit of the doubt. As the saying goes, the customer might not always be right, but they are still the customer. Make small concessions when necessary; it’s usually better to lose the battle if

it saves a good business relationship. 9. Get in the habit of taking responsibility. One of the biggest symptoms of poor customer service is that no one feels technically responsible for anything; for some, fixing a problem is always someone else’s fault. Get in the habit of becoming accountable, and be the kind of person who can either give solutions or find them. A good tenant/customer service team is a collection of people who take responsibility! 10. Make customer appreciation a real, and regular, part of your business. Sometimes, people spend a lot more time trying to attract new customers than working to keep current ones. A little bit of genuine customer appreciation goes a long way, so make it a regular part of your business. In a lot of ways, providing great customer service and keeping customers happy comes down to simply treating residents/customers the way you would want to be treated. That’s a relatively easy guideline to follow, but it’s also one that can make an enormous difference! q Ike Tippetts is President and Founder of Rainforest Plumbing & Air. You can find this article and others like it at www.iketippetts.com.

YOUR YOUR ONE ONE STOP STOP SHOP SHOP FOR FOR ALL ALL YOUR YOUR GOLF GOLF CAR CAR NEEDS NEEDS

• Southern Arizona’s Best Deal on Batteries • Large selection of New and Used Golf Cars, with a Great Selection of Used Utility Vehicles • Long & Short Term Rentals and Leases • Club Car Carryall Dealer • New Owners, New Customer Focused Attitude - We Want Your Business! We Service All Makes and Models and Strive for a 24-hour Turn Around THREE CONVENIENT LOCATIONS IN TUCSON TO SERVE YOU 15617 N. Oracle Road | 4888 E 22nd St. | 251 W. Calle de las Tiendas

Call 520-GOLF CAR 465-3227

www.GolfCarsofArizona.com

The new degree of comfort.TM

Maintenance Supply Headquarters and Rheem are working together for you… • EASY to order • EASY to install • LOCAL inventory • Commercial Service Express – Guaranteed ON-SITE DELIVERY in 72-Hours or less for special orders* • Over 500 service professionals nation wide • Award-winning performance • Commercial SIZING assistance * Most commercial water heaters. Signature required at time of delivery.

Proud member of

2820 S. 18th Pl., #190 Phoenix, AZ 85034 Apartment News • December 2013

Call 866-630-6747 Fax 866-631-6747 13

Arizona Multihousing Association

Tucson’s Chili Cookoff Gets Hot By Cathy Wagner, AMA

he smells of chili filled the RediCarpet’s Tucson warehouse as AMA member chefs brought in their best offering for an evening of networking in Tucson. Thanks to the hospitality of Tammy Tupper of RediCarpet-Tucson and her staff, the chefs and guests felt right at home. The event featured Chili offerings from AMA Associate member companies including Accent Painting, Apartment Finder, American Technologies, Inc. (ATI), BetterNOI, Carpeturn, CriterionBrock, Distinctive Carpets, DORADO Personnel,

Titan Restoration

Dunn-Edwards Paints, For Rent Media Solutions, Golf Carts of Arizona, Gothic Landscaping, Maintenance Supply Headquarters, RediCarpet-Tucson, Republic Services, Titan Restoration, Valley Protective Services with additional participation by Ferguson Enterprises, FSI Construction, Shaw Industries and Terminix. Local firefighters served as judges for the event and they tasted and scored all of the entries. q

CriterionBrock

Spiciest Chili Award: Titan Restoration Most Unique Chili: CriterionBrock Best Apron Award: American Technologies, Inc. (ATI) Best Overall Chili: Maintenance Supply Headquarters People’s Choice Award: Republic Services

American Technologies, Inc. (ATI)

Maintenance Supply Headquarters

Republic Services

AWARDS TTRIBUTE RI B UT E AW AR DS Join friends and colleagues at this glamorous evening filled with accolades and awards to those individuals and properties that make the apartment industry in Arizona so admired. OUTDOOR POOL FURNITURE & ACCESSORIES

Help us celebrate the 22nd Annual AMA/Cox Communications Tribute Awards on Thursday, May 8, 2013, 5:00pm at the Downtown Sheraton. Conveniently located at 340 North 3rd Street Phoenix, AZ 85004. Please contact: Michelle Rill at mrill@ama.org or 602 -296-6205

Two Kings hospitality

www.twokingshospitality.us

for details. Registration for this event will begin in February, 2014. Check the AMA website for details.

for an appointment: Kim King 602-677-8113 yes! we are registered with compliance depot

Apartment News • December 2013

AZ PARTSMASTER

FREE Same Day Local Delivery!

YOUR COMPLETE MAINTENANCE SUPPLIER

PARTSMASTER IS YOUR SOURCE FOR AMERICAN WATER HEATERS

Rely On American Our 2013 -2014 catalog is now available, contact customer service or your sales representative to get your copy today!

Phoenix (602) 233-3580 Tucson (520) 573-5828 Apartment News â&#x20AC;˘ December 2013

b2b.azpartsmaster.com 15

o i r r4 c q u u ar mst Te an rS ce 1. tha 80 t 0. req 22 u 8. ires 09 89 som W fo e H ra IT E ss (w i i

na lT

cle

cir

through energy management systems are imperative to finding the detail needed to take action. Work with an expert that is interested in saving you time by doing the legwork behind the scenes, saving your whole staff time.

but you need a place to store it. Yes, you can use a spreadsheet but using a SaaS-based system gives you much greater control, visibility into, capabilities with, and positive revenue outcomes from the data. The available tools are great to use, and highly profitable, unless there is no one to optimally run the system. If you don’t have an energy management expert on staff, consider leveraging the advisory services of a utility billing and invoice-processing vendor. You’ll not only save time but also add significantly to the amount of dollars saved through energy management.

8. Review Incentives and Financing While there is big money to be found in energy management, many of us would prefer to minimize our financial investment into those projects. This is where having a relationship with local utilities is valuable: Incentives abound in differing municipalities as well as on a federal level that can drastically reduce or eliminate our financial commitment. For details regarding the types of incentives that are available and in your area, visit www.dsire.org

Color Standards for National Tenant Network Logo

aT i

4. Transmit Energy Data to 2. Collect Utility Billing Data ENERGY STAR (if you’re not You can’t manage cost if you don’t doing so already) have visibility into what is occurring. More and more cities across the If you’re not already collecting and country are being required to enter tracking utility invoice data, you’ll their energy usage data into the want to engage in this practice ASAP. EPA’s ENERGY STAR Portfolio Utility invoice data is the key to the Manager® system. Even if you’re not 9. Take Action big money in energy management. currently required, it’s good practice The money you are currently If you’re not willing to add this ad- to collect the information that the spending on energy and utilities does ditional practice in house, there are government is looking for now so not need to be spent…at least not as utility invoice processing companies you’re ready later. Additionally, this much. Energy management, while a that can help. • Logos are provided on the CD in all three practice forms: allows your bills to be in one diverse and sometimes detailed enfororother uses, vironment, is something that anyone all black, reversed to white, or in PMS 280easy-to-access Blue/PMS 7543 system Gray spot 4/color applications. 3. Please Use an Online Utility like disposition. Big time saver! can start today. Trust in your energy see below for specific use examples. Management System you can expert, define your best targets for • No other colors are acceptable for use for 5. theReview logo. Leverage Internally Data Weekly highest financial return at lowest inIt’s one thing to collect all that data, Energy is arequires process vestment, • No altering of the logo is allowed. If you have a specialmanagement circumstance that something not lay out your production of searching for savings from many schedule provided on the CD, please call NTN NaTioNaL HeadquarTerS 1.800.228.0989 for assistance. and communication plans, angles. Having an employee with an and take action. Today is the day to • Logos should not be put over a busy background. energy management certification or save your money! analytic designation reviewing your data weekly, if not daily, is crucial. 10. Track your Progress If you don’t have thisWHITE individual ongray circle) A good energy management sysBLACK (with 40% staff, you can borrow one from some tem allows you to track your investof your utility billing and invoice pro- ments, projects, and savings and cessing service providers. The impor- report on that large ROI and NOI tant thing is that you have someone number for each area of your portwho has the time and knows what folio. Additionally, follow your comCRIMINAL REPORTS? they are looking for. munications plan and always check 6. Benchmark and Rank your High with on-site employees to understand • With NTN, Instant Cost Utility Metrics how your efforts are preforming in means instant – Set the utility metrics that are im- the field. How did you do? What can 15 seconds portant to you. Sure, some are pretty you do differently next time? obvious (water and sewer usage, Energy and Utility Management electricity costs, etc.) but look for Plans Translate into Apartment MarQUALITY DATA? other areas to measure. I always sug- keting Opportunities • NTN has the gest ranking everything cost and Blue PMS 280/Gray PMS 7543 PMSfor 280/PMS 7543 over The color actions you take today can largest proprietary working your way down the list. turn into valuable education and Whether you are looking at apart- marketing opportunities tomorrow. database of resident ment buildings, common areas, If your prospective or current resiperformance history meters, or other aspects of your port- dents know that you care about enfolio, your high cost areas are the ergy management and sustainability, places where you will find that low they may be more inclined to sign PERSONAL SERVICE? hanging fruit and best opportuni- a lease, renew, or tell their friends • Arizona office ready ties for financial benefits. Remember, about your property. to help you succeed looking at buildings vs. buildings q may seem important, but reviewing by cost at lower levels is more financially sound advice. Dan Gaddis is the Director of Sustainability and Energy Management at 7. Brainstorm Action Items RealPage, where he focuses on saving CALL NTN TODAY Now that you have identified RealPage partners revenue while creating high cost areas, determine what enoperational efficiencies through energy NTN-ARIZONA@NTNONLINE.COM uNaCCePTaBLe CoLor uSaGe ergy management actions you can management and sustainability systems take to reduce costs or save money. and solutions. For more informtiaon do NoT busy background do NoT change the color do NoT alterthis in any waydoesn’t occur However, step in put over anda advice on sustainability check out: a vacuum. Communication between http://www.realpage.com/ or http://www. YOU CAN HAVE IT ALL the team in the field and the energy propertymanagementinsider.com/10-stepexpert is crucial. Discussions with energy-management-action-plan.html National Tenant Network regional and property managers ..because Resident Screening is more than just the promise of a low price around issues and anomalies found

fy N

rt fo

.I ll

WHAT ARE YOU WAITING FOR?

DON’T WAIT ANY LONGER……

480.607.5288

1. Power On: Initiate Relationships with Energy Experts and Local Utilities If you’re already using some kind of utility management system, chances are you have a relationship with an energy expert. However, contacting local utilities is just as important since many of them offer incentives and discounts that go unused. Additionally, some are not familiar with the multifamily industry and the huge opportunity that it represents for renewable energy incentive programs. Make them your friend and they will help save you money.

It has been calculated that more than $9 billion of energy costs in the multifamily industry could be saved through energy management. That’s a veritable pot of gold at the end of the proverbial rainbow. And when you consider that the second or third-largest line item for the typical property management company is energy and utility related, it’s a wonder that more property management companies are not actively engaged in some sort of energy management program. But where do you start? An energy management program can be made up of a few large returns, or many small efforts, that produce very big changes in your energy cost bottom line. To help get you started, here is my 10-step energy management action plan for your property management company. Keep in mind that these steps aren’t just for your apartment communities. Put it to use on your regional and home offices as well

ue s: /P M

By Dan Gaddis - BEP, CGPM, EA, Director of Sustainability and Energy Management, RealPage

10-Step Energy Management Action Plan for Property Management Companies

)

Arizona Multihousing Association

Apartment News • December 2013

Arizona Multihousing Association

Making the Holidays Warmer By AMA

eeding hundreds of families at the holidays takes months of planning and thousands of hours of planning, fundraising, and coordination. Every year, Shirley Arthur takes the lead on gathering the supporters for the December dinner at the St. Vincent DePaul Sunnyslope Dining Hall where families join for a

dinner and gifts. “If I can make my little corner of the world better, I have done my job,” said Arthur. “Seeing these families with their tummies full and gifts for the holidays is all of the motivation I need.” The north Phoenix Neighborhood Watch has collaborated with the Desert Horizon Police to host this annual event for over 20 years to give back to the larger neighborhood and sup-

port the families in need. Two months prior to the event, local apartment management companies including Greystar, PB Bell, MEB collect donations from residents and employees for this event. One of Greystar’s properties is aiming to donate 150 pairs of shoes. In addition to the donations, more than 100 employees of AMA member companies attend the dinner to prepare and serve. AMA board member Christine Shipley’s daughters have taken on the task of getting more than 40 turkeys donated. In addition to providing festive décor, Arizona Air Boutique’s Angela Lepore has her daughter’s Brownie Troop collecting toys for the children who attend the dinner. Local students have taken on this event to give back as well. Mark Schilling of MEB engages his whole family to support the efforts by gathering funds, clothing, candy and more. After the holiday meal, prepared by the culinary teams from Atlasta Catering and St. Vincent’s, families can “shop” the tables filled with donations. From clothing to hygiene goods, to toys, every guest can leave with new and gently used goods to make the holiday season a little brighter. q

Supporting companies: AAA Landlord Services Allison Shelton Arizona Air Boutique Centurion Crimshield Dunlap & McGee Greystar Kowalski Construction Laramar McDade MEB Management P.B. Bell ProQual Landscaping

Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403 FREE ESTIMATES PROFESSIONAL PROMPT SERVICE

Apartment News • December 2013

Arizona Multihousing Association New Members REGULAR MEMBERS AVENUE NORTH PO Box 21982 Mesa, AZ 85277 Phone: (480) 907-4010 Contact: Ryan Hartman BILTMORE PROMENADE Leasing Office 2625 E. Indian School Rd. Phoenix, AZ 85018 Phone: (480) 970-1999 Contact: Lyn Hall Units: 75 Management Co.: Southwest Realty and Property Management, LLC COBALT ON 32ND STREET Leasing Office 18350 N. 32nd Street Phoenix, AZ 85032 Phone: (602) 795-2134 Contact: Jessica Bryant Units: 90 Management Co.: Pinnacle Family of Companies MHA GROUP OF COMPANIES 9833-110 Street Edmonton, AB T5K 2P5 Phone: (780) 488-0288 Fax: (780) 488-0244 Contact: Barry Wiedman REDSTONE AT SAN TAN VILLAGE Leasing Office 1925 S. Coronado Rd. Gilbert, AZ 85295 Phone: (480) 659-8300 Fax: (480) 840-1232 Contact: Tamara Moore Units: 382 Management Co.: MarkTaylor Residential

Provisional Members SAN-SIMEON Leasing Office 6091 E. Golf Links Rd. Tucson, AZ 85711 Phone: (520) 302-0876 Fax: (520) 777-3924 Contact: Christy Flores Units: 70 Management Co.: SanSimeon East Golf Links LLC SAN-SIMEON EAST GOLF LINKS LLC 6091 E. Golf Links Rd. Tucson, AZ 85711 Phone: (520) 302-0876 Contact: Dante Mancini SOUTHWEST REALTY AND PROPERTY MANAGEMENT, LLC 3337 N. Miller Rd. Suite 105 Scottsdale, AZ 85251 Phone: (480) 970-1999 Fax: (480) 370-4901 Contact: Nathan Reid

ASSOCIATE MEMBERS CHASSE BUILDING TEAM 2400 W. Broadway Rd. Mesa, AZ 85202 Phone: (480) 425-7777 Fax: (480) 425-7780 Contact: Kelly HendrexPhend Business codes: Const. Remodeling & RepairRestoration & Turnkey DIRECTV 2260 E. Imperial Hwy El Segundo, CA 90245 Phone: (310) 964-5585 Fax: (310) 964-2044 Contact: Mona Kim Business codes: Direct TV

EMPIRE WEST TITLE AGENCY 4808 N. 22nd Street #100 Phoenix, AZ 85016 Phone: (602) 749-7000 Contact: Maurine Karabatsos Business codes: Escrow & Title Services NATIONAL CORPORATE HOUSING 9327 E. Via de Ventura Suite 120 Scottsdale, AZ 85258 Phone: (602) 600-2306 Contact: John Zimmerman Business codes: Corporate Housing NUSURFACE ARIZONA OPERATIONS, LLC 2432 W. Peoria Building 8, Suite 1148 Phoenix, AZ 85029 Phone: (480) 540-0215 Fax: (602) 606-2443 Contact: Debbie Jeffries Business codes: Countertop Repair and Refinishing,Fiberglass Repair & Tubs,Kitchen & Bath Refinishing,Refinishing/ Resurfacing SHOWERSTART LLC 15354 N. 83rd Way Suite 102 Scottsdale, AZ 85260 Phone: (480) 496-2294 Fax: (480) 496-2295 Contact: Alan Work Business codes: Water Conservation

Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in November 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 818 N. 1st Street • Phoenix, AZ 85004.

REGULAR MEMBERS

ASSOCIATE MEMBERS

BROADSTONE CAMELBACK Leasing Office 2625 E. Camelback Rd. Phoenix, AZ 85016 Phone: (602) 795-8865 Fax: (602) 795-8866 Contact: Marissa Schultz Units: 270 Management Co.: Alliance Residential Company, LLC

1ST CLASS FOAM ROOFING AND COATING, LLC 4817 W. Saguaro Park Glendale, AZ 85310 Phone: (623) 853-7949 Fax: (623) 398-7908 Contact: Brandi Henges Business codes: Roofing Services

MICHAEL J. BRUNSFELD 8370 E. Solano Dr. Scottsdale, AZ 85250 Phone: (480) 998-9822 Contact: Diane Brunsfeld Units: 3

REAL PROPERTY BUSINESS SERVICES 4215 W. Dunlap Ave. Ste. 1 Phoenix, AZ 85051 Phone: (623) 915-1500 Fax: (623) 915-9100 Contact: Jean Wood Business codes: Collection Agencies

PEAK ONE BUILDERS & RESTORATION LLC 14125 East Ranch Road Scottsdale, AZ 85262 Phone: (480) 481-5150 Fax: (480) 553-8001 Contact: Mike Christensen Business codes: Const. Remodeling & RepairRestoration & Turnkey

Events & Trainings

AMA Event Information & Registration COMMITTEE MEETINGS December 5 Community Relations Time: 10:00a.m. Location: AMA Office December 11 Project S.A.F.E. Time: 2:00p.m. Location: AMA Office December 16 Big Hearts for Little Hands Time: 3:00p.m. Location: UMOM December 18 Membership Committee Time: 9:00a.m. Location: AMA Office January 8 Project S.A.F.E. Time: 2:00p.m. Location: AMA Office January 15 Membership Committee Time: 9:00a.m. Location: AMA Office

January 20 Big Hearts For Little Hands Time: 3:00p.m. Location: AMA Office

February 19 Membership Committee Time: 9:00a.m. Location: AMA Office

January 28 Affordable Housing Time: 8:30a.m. Location: AMA Office

February 25 Affordable Housing Time: 8:30a.m. Location: AMA Office

Government Affairs Time: 9:30a.m. Location: AMA Office

AMAPAC Time: 11:00a.m. Location: AMA Office

February 6 Safety & Benefits Time: 10:00a.m. Location: AMA Office February 12 Project S.A.F.E. Time: 2:00p.m. Location: AMA Office February 17 Big Hearts for Little Hands Time: 3:00p.m. Location: UMOM

For more information on Phoenix events, please contact Michelle Rill at 602-296-6205 or mrill@azama.org. 18

VALLEY EVENTS December 12 ANNUAL INDUSTRY HOLIDAY HAPPY HOUR Time: 5:00p.m. Location: Palomar at Cityscape, 2 E. Jefferson, Phoenix, AZ 85004 January 9 ASSOCIATE MEMBER COUNCIL (AMC) Time: 3:15p.m. Location: TBD, check us out at www. azama.org for updates!

January 22 PHOENIX DINNER MEETING Time: 5:00p.m. Location: Phoenix Country Club, 2901 N. 7th St., Phoenix, AZ 85014

TUCSON EVENTS January 17 INDEPENDENT RENTAL OWNERS COUNCIL Time: 11:00a.m. Location: Tucson AMA Office January 23 TUCSON DINNER MEETING Time: 5:00p.m. Location: TBD, check us out at www. azama.org for updates! February 11 TUCSON ASSOCIATE MEMBER COUNCIL (AMC) Time: 12:00p.m. Location: TBD, check us out at www. azama.org for updates! February 21 INDEPENDENT RENTAL OWNERS COUNCIL Time: 11:00a.m. Location: Tucson AMA Office

For more information on Tucson events, please contact: Joanna Grassinger at 520-343-0643 or jgrassinger@azama.org. Apartment News • December 2013

Events & Trainings AMA Event & Seminar Locations VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

El Zaribah Shrine 552 N 40th St Phoenix, AZ 85008

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00 per ticket will apply. This price increase is due

to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News â&#x20AC;˘ December 2013

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

MEMBERS SUPPORTING MEMBERS

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR Restoration (Fire, Flood Etc.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 408-6900 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 619-2868 Concierge Contractors, Inc. Nationwide . . . . . . . . . . . . . . . . (623) 247-0000 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson . . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 293-2770 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Access Control Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Advertising AArrow Advertising Statewide . . . . . . . . . . . . . . . . . . (602) 750-7181 Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . . (520) 573-4581 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 MyCityApartments.com Statewide* . . . . . . . . . . . . . . . . . (480) 239-5038 Rent.com Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

Advertising Analysis & Training LeaseHawk AZ*, CO* & UT* . . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Advertising Specialties & Premiums 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

Air Conditioning/Heating Systems, Parts & Supplies RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Air Conditioning/Heating-Central Services R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . . (602) 466-1932 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Air Conditioning/Heating-Central System Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . . (480) 855-1671 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . . (602) 466-1932

Air Conditioning/Heating-General Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . . (520) 333-2665 R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . . (602) 466-1932 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Alarm Systems Lynx Alarm Metro Phoenix . . . . . . . . . . . . . . (480) 840-6030 Red Hawk Fire & Security Metro Phoenix . . . . . . . . . . . . . . (480) 344-6300 Red Hawk Fire & Security (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 388-1100 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Answering Services Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833 Indatus Nationwide . . . . . . . . . . . . . . . . (800) 727-4246

Appliance Sales Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (623) 521-4730 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . . (602) 272-1200 Sears Commercial Nationwide . . . . . . . . . . . . . . . . (800) 359-2000 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . . (602) 271-0100

Appliance Sales, Rentals, Service & Parts Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (623) 521-4730 General Electric Company International* . . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . . (602) 272-1200 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Apt. & Leasing Office Remodel & Design Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Apt. Fire/Water Damage Restoration & Repair Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Architectural & Construction Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700

Asphalt & Paving, Parking Lot & Driveway Svs/Sweep Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Dynamite Paving and Sealcoat, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . . (480) 633-8500 Performance Paving & Sealing, LLC Metro PHX* & Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (480) 816-5305 Regional Pavement Maintenance Tucson* & Surrounding Area* . . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-1828

Association Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . . (602) 296-6200

Attorneys

Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . . (602) 230-0088 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of Scott M. Clark, P.C. Lippman & Reed, PLLC Statewide* (520) 762-4036 Statewide . . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide . . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . . (480) 994-4732

Automatic Gates & Access Control Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . . (480) 629-4472

Backflow Prevention-Certified Testing Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 641-0100 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Balcony & Walking Deck Repair & Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Balcony & Walkway Deck Waterproofing & Restoration Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046

Bath Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Bathroom Renovations & Countertop Repair/Refinish Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Valley View Drywall and Refinishing . . . . . . . . Metro Phoenix* . . . . . . . . . . . . . (480) 699-5835 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Bee Control City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900

Bicycle Racks Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Bio Hazard Cleaning Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Bio-Hazardous Waste Decontamination ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Bldg. Interior & Exterior Renovation & Design Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 330-2150

Boiler & Pump Services Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Building Materials Dogwood Building Supply Nationwide . . . . . . . . . . . . . . . . (336) 650-9724

Cabinet Repairs, Doors & Drawers Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Cable TV Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Carpet Cleaning/Restoration Arizona Carpet Care

Valleywide* . . . . . . . . . . . . . . . . (602) 604-8331 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson . . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . . (602) 843-3200 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . . (480) 820-5555

Carpet, Floor Covering & Patio Grass Brown Sales Statewide . . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson . . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . . (480) 350-9615 Redi Carpet -Tucson Metro Tucson* . . . . . . . . . . . . . . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Carport Repair Services Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

CCTV Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Ceramic Tile & Bath Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Chiller Services RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Cleaning Services - Biohazard Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Cleaning, Janitorial & Maintenance Services Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Lori Cleaning Service Metro Phoenix . . . . . . . . . . . . . . (602) 410-3116 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . . (480) 659-9141

Coin Operated Laundry Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . . (800) 421-6897

Collection Agencies Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Collections USA, Inc. Nationwide* . . . . . . . . . . . . . . . (623) 581-2433 Law Office of James R. Vaughan, PC Statewide* . . . . . . . . . . . . . . . . . (602) 279-0778 NCC Business Services Nationwide . . . . . . . . . . . . . . . . (888) 880-6020 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 Rent Collect Global . . . . . . . . . . . . . . . . . . . . . . Nationwide* . . . . . . . . . . . . . . . (888) 313-9662 Real Property Business Services . . . . . . . . . . . . . Nationwide* . . . . . . . . . . . . . . . (623) 915-1500 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

Collections Columbia Recovery Group Western U.S . . . . . . . . . . . . . . . (877) 622-1132 J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . . (602) 254-3400

Commercial Mortgage Banker

Valleywide* & Tucson* . . . . . . . (602) 268-1427

Const. Remodeling & RepairRestoration & Turnkey Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 252-4017 Chasse Building Team Statewide . . . . . . . . . . . . . . . . . . (480) 425-7777 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Peak One Builders & Restoration LLC . . . . . . . . Metro Phoenix* . . . . . . . . . . . . . (480) 481-5150 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . . (480) 265-8835

Corporate Housing National Corporate Housing Statewide* . . . . . . . . . . . . . . . . . (602) 600-2306 Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . . (480) 894-9575

Countertop Repair and Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . . (480) 784-4747 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 540-0215 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Crime Scene Cleaning Bio-One Statewide* . . . . . . . . . . . . . . . . . (602) 770-4972 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Deck Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Deck Resurfacing, Replacement & Repair Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . . (623) 879-9210

Developer Kitchell Development Company Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-6177

Direct TV DIRECTV Nationwide . . . . . . . . . . . . . . . . (310) 964-5585

Doggie Waste Bags Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Doors Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Doorstep Trash Pick Up National Trash Valet Metro PHX* & Metro Tucson*,Nationwide*,Statewide*(480) 237-9776

Drug Lab Remediation & Clean Up Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Drywall Drainage Systems RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . . (602) 268-0785

Drywall Services AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Valley View Drywall and Refinishing . . . . . . . . Metro Phoenix* . . . . . . . . . . . . . (480) 699-5835

Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426

Concrete & Masonry Repair RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Concrete Coatings Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . . (800) 250-4519

Concrete Sidewalk Grinding Precision Concrete Cutting Nationwide . . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 20

Apartment News • December 2013

Electrical & Lighting Contractors & Services Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . . (520) 791-7800 Border States Electric Statewide* . . . . . . . . . . . . . . . . . (602) 244-0331 Digital Logic Statewide* . . . . . . . . . . . . . . . . . (602) 694-0500 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . . (623) 587-0802

Electrical, Plumbing, AC Contractors Express Statewide* . . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 507-2900

Electronic Payment Processing RentPayment Nationwide . . . . . . . . . . . . . . . . (866) 289-5977

Embroidery & Silkscreen International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

Emergency Services ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 777-0003

Employment & Background Screening APT Companies Inc. Nationwide*,Statewide* . . . . . . (858) 279-2787 Crimshield, Inc Nationwide . . . . . . . . . . . . . . . . (888) 422-2547

Employment Services AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 APT Companies Inc. Nationwide*,Statewide* . . . . . . (480) 499-0278 BG Staffing Metro Phoenix . . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . . (520) 323-3350

Energy Services

Har-Bro West, Inc. Metro PHX* & Metro Tucson* . . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Fire Alarms Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Extinguishers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 641-0100 Desert State Fire Statewide* . . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636 Wildcat Fire Protection Metro Tucson . . . . . . . . . . . . . . (623) 245-0636

Fire Hydrants Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Sprinklers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 641-0100 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Floor Coverings Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . . (602) 327-0284 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Furniture & Upholstery Services Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Furniture Rentals Cort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . . (480) 831-8851

Gates-Sales & Service

Bottom Line Utility Solutions, Inc. Nationwide . . . . . . . . . . . . . . . . (949) 707-1311

Escrow & Title Services Empire West Title Agency Metro Phoenix . . . . . . . . . . . . . . (602) 749-7000

Event Coordinating De Atley Events & Design Metro Phoenix* . . . . . . . . . . . . . (480) 544-7042

Exercise Equipment Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . . (480) 664-7115 Arizona Health Metro Tucson* . . . . . . . . . . . . . . (520) 790-5377 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide . . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 TEK Fitness Distributors Statewide* . . . . . . . . . . . . . . . . . (480) 298-3098

Fence Repair & Installation Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Fiberglass Repair & Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 540-0215

Financial Services Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 Amtrust Bank Division, New York Community Bank Metro Phoenix* . . . . . . . . . . . . . (480) 947-4910 CBIZ (branch) Metro Phoenix . . . . . . . . . . . . . . (602) 650-6271 Edward Jones Nationwide . . . . . . . . . . . . . . . . (480) 895-3254

Fire & Flood Restoration Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778

General Contractor/Construction Management Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 FSI Construction Nationwide . . . . . . . . . . . . . . . . (713) 690-5330 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-0101

General Contractor-Licensed/Bonded for Comm/Res. Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594 Element General Contractor of Arizona Metro Phoenix . . . . . . . . . . . . . . (817) 375-8453 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . . (623) 977-1748 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 262-2423 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . . (480) 443-3376 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

Glass & Screen Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . . (520) 358-4553

Golf Carts/Utility Vehicles A-1 Golf Cart Leasing West of the Mississippi* . . . . . . . (480) 855-7800 Golf Cars of Arizona Statewide* . . . . . . . . . . . . . . . . . (520) 790-2400

Group Purchasing Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

Helium & Balloons Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 867-4606

Insurance Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . (602) 996-7600

Bowman & Associates Insurance Agency Phoenix* . . . . . . . . . . . . . . . . . . (800) 456-0241 CBIZ Insurance Services, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 643-0102 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . . (480) 422-1536 SCF Arizona Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa . . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . . (520) 784-6673

Insurance-Claims Assistance On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 723-2534 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . . (480) 907-6000 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 954-7200

Insurance–Commercial Lovitt & Touche Metro Phoenix . . . . . . . . . . . . . . (602) 956-2250

Insurance-Public Adjuster The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 992-7577

Interior Design Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide . . . . . . . . . . . . . . . . (480) 967-2121

Internet Access Provider (Wireless) Red Hot-Spot Company Metro PHX & Metro Tucson, Statewide . . . . . . . . . . . . . . . . . . (520) 303-5548

Internet Services & Access Provider Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414 WLanJV Metro Phoenix* . . . . . . . . . . . . . (214) 697-3991

Key Control & Asset Management HandyTrac Systems Key Control Systems . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

Kitchen & Bath Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 540-0215

Landscape and Tree Service Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192

Landscape Maintenance

Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix* . . . . . . . . . . . . . . . . . . (602) 252-6434

Leak Locating RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Leasing Incentives AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

Legal Services Bonnett, Fairbourn, Friedman & Balint, P.C. Statewide . . . . . . . . . . . . . . . . . . (602) 274-1100 Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . . (480) 656-8333 Gallagher & Kennedy Phoenix . . . . . . . . . . . . . . . . . . . (602) 530-8540 Law Office of James R. Vaughan, PC Statewide* . . . . . . . . . . . . . . . . . (602) 279-0778 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . . (602) 382-6000

Low Income Housing Program Administration HOM, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 265-4640

Mail Boxes Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Maintenance Supplies AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix . . . . . . . . . . . . . . . . . . . (480) 760-4100

Management Consulting & Training Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Marketing Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490 Social Media Made Easy Nationwide . . . . . . . . . . . . . . . . (503) 646-8700

Marketing, Research & Statistics ALN Apartment Data, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 643-6416 Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Pierce-Eislen AZ, CO & Southern CA . . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223 SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Marketing/Lead Generation Rentlogic Metro Phoenix* . . . . . . . . . . . . . (602) 441-5294

Masonry Fence & Wall Repair

Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 253-7354 Desert Classic Landscaping Metro Phoenix* . . . . . . . . . . . . . (602) 323-9696 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . . (480) 545-0456 Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . . (602) 568-5944

Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Landscape Maintenance & Services

Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645

Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . . (602) 540-6917 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . . (480) 228-9630 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . . (480) 633-6494 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . . (602) 606-7603 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 216-0400

Landscape Material All Rock Supply Metro Phoenix . . . . . . . . . . . . . . (480) 760-5951

Landscape Sprinkler Services Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653

Landscaping Services Carescape Valleywide . . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . . (520) 887-1204 Creative Cactus Metro Phoenix* . . . . . . . . . . . . . (602) 999-1494 Details Landscaping Valleywide . . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . . (602) 254-4447 Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . . (480) 829-8530 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 PureGreen Landscape Metro Phoenix . . . . . . . . . . . . . . (480) 675-7709 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-1575

Misting Aqua Science Metro Phoenix*,Metro Tucson* .(480) 444-7680

Mold & Asbestos Remediation ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Mold Removal & Clean Up

Mortgage Lender Johnson Capital Nationwide . . . . . . . . . . . . . . . . (602) 957-1112 Washington Federal (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 219-2957

Mortgage, Real Estate & Insurance Services Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

Moving & Storage On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

Neighborhood Revitalization Phoenix Revitalization Corporation (non-profit) Phoenix* . . . . . . . . . . . . . . . . . . (602) 259-6895

Odor Elimination Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Odor-Away.com Nationwide* . . . . . . . . . . . . . . . (520) 971-2166

Online Leasing VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

Online Rent Payments Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223

Paging Systems Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

Paint & Coatings BEHR Paint Corporation/ Kilz . . . . . . . . . . . . . . Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . . (505) 307-0778 BEHR Paint Corporation/ Kilz (Tucson branch) Metro Tucson* . . . . . . . . . . . . . . (520) 338-0455

Paint & Resurfacing Nu Systems Contract Services, Inc. Metro PHX* & Metro Tucson* . . (602) 931-8900

Painting Services A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . . (480) 614-5839 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . . (480) 962-8180 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 444-6011 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 242-5737 Life Paint Company Metro Phoenix . . . . . . . . . . . . . . (562) 944-6391 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 672-5069 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . . (602) 469-8449 Turnover Painters, LLC Metro Phoenix* . . . . . . . . . . . . . (602) 753-8876 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

Painting Supplies Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . . (480) 948-0757 PPG Pittsburgh Paints Nationwide* . . . . . . . . . . . . . . . (602) 956-1150 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . . (602) 861-3171

Parking Lot & Driveway Services Performance Paving & Sealing, LLC Metro PHX* & Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (480) 816-5305 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . . (602) 371-3410

Pavement Maintenance Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro PHX* & Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (480) 816-5305 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . . (602) 253-4660 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . . (602) 371-3410

Payroll, ASO,PEO Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . . (602) 405-7033

Pest Control Services All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-9011 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . . (623) 979-6467 Arizona Exterminating Company Metro Phoenix* . . . . . . . . . . . . . (602) 275-8555 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . . (602) 942-2847 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . . (520) 888-5779 Orkin Pest Control Nationwide* . . . . . . . . . . . . . . . (602) 278-7051 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Nationwide . . . . . . . . . . . . . . . . (602) 273-1681

Pet Waste Clean up & Removal Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • December 2013

Pigeon Control KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Terminix Metro Phoenix . . . . . . . . . . . . . . (602) 431-4980

Pipe Renewal & Restoration RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Playground Maintenance & Contractor

NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . . (602) 395-2007 Valley View Drywall and Refinishing . . . . . . . . Metro Phoenix* . . . . . . . . . . . . . (480) 699-5835

Refuse Removal & Recycling Services Republic Services Valleywide* . . . . . . . . . . . . . . . . (602) 442-5997 Republic Services Tucson Pima County* . . . . . . . . . . . . . . (520) 745-8820

Renovation Supplies

Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . . (480) 888-8784

Plumbers Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Metro Phoenix* . . . . . . . . . . . . . (602) 470-1040

Plumbing Contractors & Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson* . . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 RKS Plumbing & Mechanical Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 966-1866 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . . (480) 967-5943 TD Industries Statewide . . . . . . . . . . . . . . . . . (480) 449-7690 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 582-1117

Plumbing Fixtures & Supplies Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . . (520) 792-1700

Plumbing Products Manufacturer Moen Incorporated Nationwide* . . . . . . . . . . . . . . . (440) 962-2000

Political Consulting Capitol Consulting, LLC Phoenix . . . . . . . . . . . . . . . . . . . (602) 712-1121

Pool Furniture Manufacturer Leisure Creations Nationwide . . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide . . . . . . . . . . . . . . . . (800) 327-1541

Pool/Patio Furniture-Refurbishing Two Kings Hospitality Metro Phoenix* . . . . . . . . . . . . . (602) 843-2121

Printing & Marketing DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

Process Service & Evictions AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

Professional Pooper Scooper & Porter Service Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Property Management Software Property Management EZ, LLC Metro Tucson* . . . . . . . . . . . . . . (520) 250-2274 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

Property Tax Consulting R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 640-9777

Public Health American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . . (602) 372-7272

Purchasing Buyers Access Statewide* . . . . . . . . . . . . . . . . . (303) 991-5559

Real Estate Brokers/Commercial CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson . . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . . (602) 956-5000

Real Estate Brokers/Multi-family Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . . (602) 252-4232 Elan Residential Metro Phoenix* . . . . . . . . . . . . . (480) 656-2565 Joseph Bernard Investment Real Estate Metro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

Real Estate Services/Consulting Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . . (602) 870-9741

Refinishing/Resurfacing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Metro Resurface Statewide* . . . . . . . . . . . . . . . . . (602) 253-6732

Renovations Plus Nationwide . . . . . . . . . . . . . . . . (303) 465-9009

Renters Insurance Assurant Specialty Property Nationwide . . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide . . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

Rent Payment by Payroll Deduction SteadyPay Payment Solutions Nationwide* . . . . . . . . . . . . . . . (877) 632-9093

Reputation Management SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Resident Referral Services Apartment Hunters . . . . . . . . . . . . Valleywide* (602) 863-1500

Retention/Resident Services AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . . (623) 243-0120 SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Revenue Management Software Rainmaker Nationwide . . . . . . . . . . . . . . . . (678) 578-5700

Roof Coatings Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Coating & Foam Solutions LLC Metro Phoenix . . . . . . . . . . . . . . (602) 399-0784 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . . (480) 945-9303 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550

Roofing Services 1st Class Foam Roofing and Coating, LLC Metro Phoenix* Metro Phoenix* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (623) 853-7949 Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson . . (602) 850-8265 Gryphon Companies, Inc. . . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 670-2835 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA* . . . . . . . (480) 967-8073

RUB Systems Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333

Screening Services AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743

Screening Services/Credit Reports AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Investigative Screening Valleywide* . . . . . . . . . . . . . . . . (480) 305-1350 National Tenant Network - Arizona (NTN-AZ) Nationwide* . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786 TransUnion Nationwide* . . . . . . . . . . . . . . . (312) 985-2946

Security Deposit Alternatives Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide . . . . . . . . . . . . . . . . (800) 531-7873

Security Guard Services A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . . (623) 826-2067 Emerald Security Group Metro PHX* & Metro Tucson* . . (623) 251-6056 Omega Protective Services LLC Metro Phoenix* . . . . . . . . . . . . . (480) 699-5460

Security Services A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . . (602) 328-0005 Bishop Security, Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 797-9409 Core Security Services Statewide* . . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 SSignal 88 Security Valleywide* . . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 777-0003

Self Storage/Vehicle Storage Business Property Trust Metro Phoenix . . . . . . . . . . . . . . (503) 278-3434

Sewer & Drain Cleaning RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Sewer Line Cameraing RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Shopping Evaluations SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Signs Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . . (480) 967-6029

Social Networking The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

Software for Apartment/Residential Property Mgmt eSupply Systems, LLC Nationwide . . . . . . . . . . . . . . . . (210) 979-6670

Solar Energy Harmon Solar Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010

Solar Water Heating Aqua Science Metro Phoenix*,Metro Tucson* .(480) 444-7680

Steps Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix . . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Street Sweeping All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . . (520) 293-0400

Sub-flooring Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Sub-metering Comptrol Technologies Valleywide* & Tucson* . . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide . . . . . . . . . . . . . . . . (626) 303-5553

Supplies - Electrical, Hardware & Plumbing Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . . (800) 345-3002

Swimming Pool Deck Resurfacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . . (602) 395-0700

Swimming Pool Design, Const. & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Renovation Commercial Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Repair & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . . (480) 633-6494 SwimRight Pool Service & Repair, LLC . . . . . . . Statewide* . . . . . . . . . . . . . . . . . (480) 600-8583

Swimming Pool Resurfacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Supplies & Chemicals Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 366-3926 Maddy’s Pool Supply and Service Metro Phoenix* . . . . . . . . . . . . . (480) 840-6370 Natural Chemistry Statewide* . . . . . . . . . . . . . . . . . (800) 753-1233 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525 SwimRight Pool Service & Repair, LLC . . . . . . . Statewide* . . . . . . . . . . . . . . . . . (480) 600-8583

Technology Consulting LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 277-5757 OneCallNow.com AZ*, CA* & NV* . . . . . . . . . . . . (818) 815-8620

Technology: Mass Messaging Service OneCallNow.com AZ*, CA* & NV* . . . . . . . . . . . . (818) 815-8620

Telephone Answering & Messaging Systems Answer Phoenix Metro PHX* & Metro Tucson* . . (602) 248-8080 Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

Telephone Systems Century Link Statewide* . . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Termite Elimination City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

Towing & Parking Enforcement AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . . (520) 885-1925 B & C Towing . . . . . . . . . . . . . . . . . . . . . . . . . . Metro Tucson . . . . . . . . . . . . . . (520) 744-1867 Charity Towing Metro Phoenix . . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . . (480) 274-0043

Towing Service All City Towing Valleywide* . . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . . (480) 644-8181

Tree Service All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley* . . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 216-0400

Video Library DVD in Demand Statewide* . . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

Video Mystery Shopping Business Observations West of the Mississippi* . . . . . . . (623) 594-2113

Washers & Dryers - Coin Metered Coin & Professional Equip. Company Phoenix* . . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (623) 521-4730 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . . (800) 421-6897

Waste Management Valet Waste Nationwide . . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 897-3601 Waste Management Statewide* . . . . . . . . . . . . . . . . . (888) 964-9760

Water Conditioning & Purification Aqua Science Metro Phoenix*,Metro Tucson* .(480) 444-7680 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Water Conservation Bottom Line Utility Solutions, Inc. Nationwide . . . . . . . . . . . . . . . . (949) 707-1311 Restored Resources Metro Tucson* . . . . . . . . . . . . (615) 679-1383 ShowerStart LLC Nationwide* . . . . . . . . . . . . . . . (480) 496-2294

Water Damage/Structural Drying & Mold Remediation Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson . . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Valley View Drywall and Refinishing . . . . . . . . Metro Phoenix* . . . . . . . . . . . . . (480) 699-5835

Water Heaters Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Water Vending Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . . (520) 745-9117

Website Development LeaseLabs Nationwide . . . . . . . . . . . . . . . . (619) 233-4700

Welding Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Window Cleaning Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . . (480) 659-9141

Window Covering Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . . (480) 964-7600 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8098

Utilities APS Statewide* . . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . . (602) 236-4480 Southwest Gas Corporation Metro Phoenix*,Metro Tucson* .(602) 395-4070

Utility Allocation Billing Comptrol Technologies Valleywide* & Tucson* . . . . . . . (602) 392-2292

Utility Bill Auditing National Exemption Service, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 241-8651

Vending Services Larsen Vending Metro Phoenix* . . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 502-0905

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 22

Apartment News • December 2013

GE Appliances is the #1 choice of property managers and owners!*

• Local delivery from local inventory • Next-day delivery available • GE expert installation service available • GE owned and operated service organization For additional information on GE Appliances, contact the GE office at 461 W. Apache Trail #135, Apache Junction, AZ 85120. Phone: 800-782-8045. *Based on an independent survey of property management personnel comparing 14 to 18 cu. ft. refrigerators.

68815_2_ca_ prop_mgnt_10_1p.indd 1

Apartment News • December 2013

12/22/11 2:45 PM

We are the apartment experts. Apartment Brokerage | Wealth Building | Asset Management

Now serving Phoenix, AZ Joseph Chaplik President / Designated Broker

480.305.5600 | www.josephbernard.net Interested in joining our award-winning brokerage team? Please call or visit our website for more information.

480.963.3416

regionalaz.com

Apartment News â&#x20AC;˘ December 2013

Rumor has it that your laundry room is...

Replace your old washers and dryers with new, energy-efficient machines from WASH.

It’s Time for an Upgrade! Reduce energy, water and sewer costs up to 60 percent while you dramatically increase resident satisfaction with WASH operating your laundry room. With a modern WASH laundry room, you’ll get: ■ ■ ■ ■

Top brand-name, energy-efficient machines Smartcard payment technology Web-enabled remote laundry monitoring Fixlaundry.com and a mobile app that allows residents to easily request service from their smart phones

Learn more

800.421.6897 ext. 1600 www.washlaundry.com

partment News • October 2013 Apartment News • December 2013

25 25