ProServ Optimizing Processes
ProServ About Us Our Services Our Clients Our Approach &Methodology Our Solutions
Our Services ProServ is a leading Middle East and North Africa (MENA) professional services provider with demonstrable expertise in: Business Process Transformation Management (BPTM) Enterprise risk, corporate governance, and compliance Information Technology Service & Asset Management (ITS/AM) Information Technology Infrastructure Library (ITIL) Provide customized trainings such as: BPM, Risk management, ITIL, and six sigma training ProServ
Our Clients Our leading BPM consultants have assisted in setting enterprise scale BPM architecture and framework for leading, global organizations worldwide, such as:
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Continued..
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Our Approach Screening
Measure & Control
As Is
Continuous Improvement Redesign & Innovation
Implementation
To Be
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Our Methodology ďƒź Screening Screening current environment through field visits and informal meetings with department managers and process owners to develop a knowledge of current processes and the actual way work is being done
ďƒź As Is (Current State) Documenting and flowcharting SOPs (business and operational Standard Operating Procedures)
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Screening As Is
Cont./Our Methodology Redesign & Innovation • Modeling processes from time, cost, and resource perspectives • Identify redundant activities, bottlenecks, and touch points • Redesign business and operational processes as per the organizations’ objectives and goals • Lean six sigma and best-practice approaches may be used as needed
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Redesign & Innovation
Cont./Our Methodology To Be (Optimized State) Developing the “To be” processes based on the performed analysis and best practice
To Be
Implementation Implement optimized processes in coordination with the IT department. Assist implementation of current ERP, CRM, and workflow systems
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Implement
Cont./Our Methodology Measure & Control • Applying measures and controls to processes and their activities • Identifying performance indicators and key performance indicators (KPIs)
• Identifying risk elements and their impact, likelihood and appetite (RAG)
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Measure & Control
BPTM drivers Undertaking business process improvement initiatives Being responsive to market & technology changes
Providing a collaborative environment Reducing IT admin and training cost
Addressing Compliance, Governance, Standards Enforcing the Responsible, Accountable, Consulted and Informed (RACI) matrix ProServ
Risk Management & Basel II Risk identification, measurement, and assessment for credit, market and operational risk. Basel II capital accord implementation of three pillars: Pillar I – Calculation of capital adequacy and risk measurements, RWA (risk weight asset), Pillar II – Implementation of stress testing and ICAAP, and Pillar III – Disclosures and market discipline.
Training: Credit risk (Standardized approach), Operations risk (Basic approach), Market risk (Standardized approach), and Basel III orientation. ProServ
Our strategic partners iGrafx a leading enterprise business process management solution provider
it process maps a comprehensive ITIL V3 reference library
easyvista ITIL V3 certified, web-based, integrated, codeless ITSM/AM solution
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iGrafx Excellence through holistic approach Operational Environment
Organisational Environment
Business Process Landscapes
Legislators / Regulators
Strategies
Optimise Process Performance
Suppliers
Resources
Customers / End Users
Risk & Compliance
Competitors
Business Rules & Requirements
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Manage & Distribute Process Content Define End-to-end processes
iGrafx value proposition iGrafx is user-friendly & intuitive, It complies with internal & external audit, corporate governance and Basel II/III operational risk requirements, It comprises enterprise architecture that interfaces processes to associated risk and measurements, and It has a competitive total cost of ownership.
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iGrafx solution set
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Our excellence Why they trust us • ProServ focuses on successful clients outcomes • Professional, experienced, diversified team committed to playing key role in achieving clients’ strategic initiatives
“Nathealth, was able to drastically increase resource utility, eliminate overtime, and increase profitability of operation.” Ahmad Tijani General manager Nathealth
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“ProServ really understood our needs, & its experience in business process management & analysis where critical to the project being delivered on time & budget.” Faisal Mansour Director, Procedures, Risk , Compliance Piraeus Bank Egypt
Thank You For more information : inquiry@i-proserv.com
ProServ www.i-proserv.com
Jordan +962 6 464 3062 Palestine +970 2 242 2063