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SPEAK OUT! Insider Magazine talked to Dave Keller, Legrand’s VP, Sales & Service, Shading & Residential Controls; Angie Larson, VP of Sales Operations, Savant Systems and Rian Cain, VP Sales, Séura about COVID-19, inventory disruptions and forging into 2021. QMotion in action in a home located in Seattle.
INSIDER MAGAZINE: There has been quite a bit of inventory disruptions over the last several months. Has this affected your products? How about your customers? What are you doing to help? DAVE KELLER, LEGRAND: Yes, as many others in our industry, it has affected our products to some degree. We’ve been able to keep an adequate stock of materials and sub-assemblies to produce our finished goods, but we have experienced some delays in shade fabrics due to the supply chain impact of COVID-19. The freight companies also seem to be taking slightly longer to deliver
products to our customers, but we’re proud to say that the delay is very minimal. To mitigate any issues, we’ve really prioritized communications with our customers. Our sales and marketing teams are in frequent contact with both our independent sales reps and dealers in order to meet and exceed expectations. More than ever, it’s important for all manufacturers that dealers
“We have completely revamped our training for both QMotion and Vantage so that dealers can attend online training and get certified completely virtually.” DAVE KELLER, LEGRAND
provide as much information as possible on upcoming projects and the required installation and commissioning dates. ANGIE LARSON, SAVANT: We have been very fortunate that so far our operational team has been able to navigate the supply chain waters very effectively and we have been able to consistently meet integrator demand. However, we have seen our customers impacted by many of the shipping challenges and delays felt across the country. To combat these delivery delays and better serve our customers, we have temporarily moved our shipping default to our west coast and central region customers from ground to a standard three-day shipping model. RIAN CAIN, SÉURA: The disruptions helped our domestic mirror business as customers scrambled to replace orders that couldn’t ship out of Asia. Our New Shade 2 and Ultra Bright (full sun) outdoor TVs are 100 percent in stock and ready for immediate shipment. Lack of
Dave Keller, Legrand
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