Chief Capability and Performance Officer Appointment Brief December 2018
Contents Welcome from the Chief Executive
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About HCT Group
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Future Strategy and Ambition
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What we Do
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Our Impact
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Role Profile
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Person Specification
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How to Apply
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Introduction by Dai Powell, Chief Executive Dear candidate, Firstly, thank you for your interest in HCT Group and the position of Chief Capability and Performance Officer. HCT Group is one of the UK’s most successful social enterprises; and by that we mean we trade for social purpose. At HCT we are trying to change the way things work, trying to grow a social enterprise to scale to deliver positive outcome in the communities where we work. As can be seen from our Impact Report we put Impact at the core of the organisation. Impact is not an ‘add on’ it is why we are here. Loneliness and isolation are our competitors; we need to build a society that is much more inclusive. For HCT growth is important, and we have grown at an average of 24% per year for the last 20 years. Our Board and Executive team are committed to continue this journey and as part of the development of the organisation we are seeking a new Executive. This position joins a current team of three Executives to help drive this success. It is a hard role, it will be
challenging, but it will also be extremely rewarding. The position will have Executive responsibility, report into the CEO but also the Board of Trustees. We are looking for someone who is as passionate about successful business as they are about social change, someone who understands that to be a successful social enterprise you have to be a successful enterprise and someone who is comfortable with rapid growth, rapid change and the ambiguity that this inevitably causes. We are at heart a Community Transport organisation. We believe in access for all and that lack of mobility should not be a barrier to lack of life chances, whatever age or area someone lives. We are a transport provider, but we are so much more and the person who joins the Executive team will reflect the wider ambitions of the organisation. If this all sounds like something you would like to be part of, then we would welcome an application from yourself. Regards, Dai Powell
HCT Group | December 2018
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About HCT Group HCT Group is an award-winning social enterprise in the transport industry, safely providing over 30 million passenger trips on our buses every year. We deliver a range of services – from London red buses to social services transport, from school transport to whole bus networks, from community transport to education and training. Our social mission is to enhance people’s lives, provide opportunities and bring people and communities together through transport and training. We believe that transport can help to bring down the barriers faced by the most vulnerable in our society, making a real difference. It is the means by which the most marginalised can access jobs, education, healthcare – or even the simple freedom of getting out and about, so central to our quality of life. To pursue our social mission, we reinvest the profits from our commercial work into high social impact transport services or projects in the communities we serve, and into providing training opportunities for people who are long-term unemployed. We also seek out whatever opportunities we can to make our commercial work more impactful – running public transport for public benefit not private profit, providing opportunities for people who are long term unemployed and focusing our growth in areas of high economic deprivation
Social enterprise at a national scale At HCT Group, we believe that the best way to be a sustainable social enterprise is to be an effective enterprise. As a consequence, HCT Group has become a social enterprise at national scale, growing at an average of 24% per year for 20 years, with contracts won in competition with the multi-national giants of the transport industry. We now operate a fleet of over 750 vehicles from sixteen depots across London, Yorkshire, the southwest, the northwest, Derbyshire and the Channel Islands, with a staff team of over 1,800 and a turnover of c£70m. Our success means that these numbers never stand still – and we will again be posting significant growth in 2018/19. With this growth comes an ever greater desire to grow our social impact and find new ways to make a difference in our communities.
Making a real difference Our commercial success enables our community impact. We provide a range of high-impact services across our operation: from community minibuses that help civil society to bring people together to training long term unemployed people; from accessible transport for older and disabled people to training children with SEN to travel independently on public transport – HCT Group is removing the barriers to access in our communities, tackling social exclusion and isolation. We provided 346,597 passenger trips to community groups or disadvantaged individuals in 2017/18. At our Learning Centre 379 unemployed people gained qualifications and 178 gained jobs after training and education with us.
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HCT Group | December 2018
Our track record spans: Red bus services
Dial-a-Ride
We deliver London red bus routes under contract to TfL.
We deliver a range of contracts providing demandresponsive transport for local authorities.
Mainstream bus services
Travel training
We deliver the bus services in Jersey and Guernsey and contract bus services in Bristol, Leeds and Manchester.
We provide training to enable young people with SEN to travel independently on public transport.
School/college transport
Innovation and novel solutions
We deliver both mainstream and special educational needs (SEN) school transport up and down the country. We also deliver contracts for services closely aligned to our social mission.
We provide a huge range of novel and bespoke transport solutions to meet the needs of specific commissioners.
Adult social care transport
For more information, please visit our website hctgroup.org/social_impact/social_impact_reporting
We have a strong track record in delivering adult social care transport of all types.
HCT Group | December 2018
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Future Strategy and Ambition The current Business Plan at HCT Group has a couple of years to run, however towards the end of 2019 we will embark on a new five-year plan. In business terms the current plan takes us from a turnover of circa 60m up to circa 120m. This is rapid growth and a number we could exceed. However financial turnover is but one matrices on which we are measured. We currently have 1,800 people working at HCT Group, over the next couple of years we will increase this by 600 - 700 people. How do we ensure we are best in class for our employees as they are a key stakeholder in the organisation? We have ambition to introduce a profit share scheme across the whole of HCT, which is something we would like to deliver in the near future. We have social impact targets that we have to reach, which is one of the key drivers of HCT. As we grow and become more diverse the reporting of impact in a transparent and meaningful way will become even more critical. We need to ensure we stay at the forefront of impact reporting as well as delivery, we need to be seen to do good as well as do good and this needs to be embedded in the culture across all employees of the Group. We currently operate across many markets, both commercial and social, and over the next few years we need to grow the organisation in most, if not all, of these markets. We are in the process of producing a Community Transport strategy paper, which will relate to the six Community Transport operations that are part of the Group. This will relate to both traditional Community Transport services as well as new and emerging delivery models. As part of our wider Community Transport offer we need to look at governance of these organisations. We currently have different governance models from
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HCT Group | December 2018
full integration into the Group to independent Trustee Boards where HCT is only a shareholder. We have recently secured funding for both loan and grant to Community Transport operators who are not part of HCT to see if we can support them to become sustainable. On the wider impact agenda, we currently operate an Independent Travel Training programme to train people with disabilities to travel independently. We are currently using Social Impact Bonds as the financial mechanism to enable Local Authorities to undertake payment by result contracts giving some of their young people a level of independence and hence much better long-term outcomes. And again on the theme of impact we piloted a programme called Drive-On last year which is where we recruited ex-offenders into the organisation as bus drivers. We have ambitions to roll this out on a national scale, both within HCT and to other employers. Public bus services in the UK are currently in flux. We have the recently enacted Bus Services Bill which allows authorities with elected mayors to design and franchise bus services in their cities and regions. Whilst the act was something we were very much involved in, as yet no authority has used its powers. Over the next few years it is our ambition to persuade and work with authorities where they are receptive to ensure that franchising is introduced. Our operation in Jersey (Liberty Bus) has been tremendously successful in delivering high quality services and driving modal shift. The increase in bus use has been greater than most people thought possible. We need to take the learning from Jersey and ensure the UK benefits from this.
Over the last year we have acquired two private sector bus companies and turned them social. Whilst over many years we have merged with other community transport charities this was the first time we have bought private companies. There is both a business and social reason why this approach was undertaken and we envisage, over the next few years, much more activity in this area. It does bring its own challenges, culture being one of the major ones, but if we can perfect the approach then it will be a key component of the future growth of HCT. Partnership working is key to social change. We need to ensure going forward that everyone across the Group both understand and values what true partnership working is all about. Much of our work is in partnership / contract with Local Authorities, we have to ensure that the goals of ourselves, the Local Authorities and the people that use our services are aligned. We need to look at overall spend in geographical areas and see what, with Local Authority partners but also with Health, Community Transport and private sector, can be delivered in a holistic manner. We need to break down silo mentality and more critically, silo budgets. We have ambition to work with one authority to see what could be delivered if all resources were focused on a common solution. The Board and Executive of HCT Group are very excited about the ambitious growth agenda across all areas of activity. We aim to be not just a leading Social Enterprise but also a leading bus company. We have a business model that might need modification over time but will always hold the values of the organisation close to its heart and will continue to strive for a more inclusive and just society.
HCT Group | December 2018
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What we do In addition to our commercial work, HCT Group provides high social impact services across the country.
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HCT Group | December 2018
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Our Impact
We explore our impact with service users using booking data, focus groups and surveys. In 2018 our survey data revealed that accessing basic services that most people take for granted – going to the shops, post office and so on – was the single most common use of our transport, representing 35% of all trips. This figure rises to 45% for users of our individual transport services, showing how important these are for providing access for vulnerable people. A further 24% of survey respondents use our transport to access services at day centres, with 8% of individual transport users directly accessing healthcare. Our services have made a real difference. Survey data shows that 54% of our service users who completed the survey feel that their access to shops, healthcare, culture, sport, and recreation activities has improved – a figure that jumps to 61% of individual transport users. This translates into positive changes to people’s lives, with 60% of individual transport users saying their independence had improved and 57% saying their confidence had improved as a result of using our services.
1 Papworth Trust (2018) Facts and figures 2018, disability in the United Kingdom; 2 Sakellariou D, Rotarou ES (2017) Access to healthcare for men and women with disabilities in the UK: secondary analysis of cross-sectional data, BMJ Open; 3 Age UK (2017) Painful journeys: in-depth policy report; 4 ILC–UK (2015) The future of transport in an ageing society; 5 APPG on Hunger (2018) Hidden hunger and malnutrition in the elderly.
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Role Profile
Job Title: Chief Capability and Performance Officer Reporting to: Chief Executive Direct Reports: Exact structures to be determined Salary: £80,000-£100,000 per annum Location: London, with UK travel required
Role Purpose The Chief Capability and Performance Officer is a newly created position that will play a vital role in shaping the HCT Group of the future, leading our drive to build organisational capability, improved business performance and cultural alignment as the organisation continues to grow at pace, all with the aim to create more social impact. Part of the Executive Team of four and reporting to the Chief Executive, the post holder will add significant leadership and decision making capacity to HCT Group.
Key Responsibilities • Develop and implement an ambitious and values led people strategy that builds HCT Group’s ability for continued growth and social impact.
• Embed a business-wide culture of high performance and accountability, identifying and developing effective frameworks, solutions and systems to support ongoing and significant business growth.
• Lead the development of effective knowledge management across the organisation, enabling and encouraging shared learning, evaluation, agility and efficiencies.
• Ensuring shared culture and values across HCT Group as the business expands through mergers and acquisitions, including an ongoing commitment to social innovation.
• Ensure clear and effective internal communications, enabling collaboration and efficient co-working across business areas and locations.
HCT Group | December 2018
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Person Specification Skills and Experience Required
Personal Approach and Abilities
• Executive leadership experience in an organisation
• Inspirational leader with excellent communication
of significant scale and complexity, including operating at Board level, developing and implementing strategy.
• Experience of leading and fostering high performing teams and an impact orientated organisational culture.
• Experience of leading change, building organisational capability and driving performance in a people positive manner.
• Experience of leading a growing organisation. • Highly developed financial and analytical skills, combined with a strong commercial acumen.
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skills and the ability to engage with impact with a wide range of stakeholders.
• Ambitious, collaborative and results driven. • Enjoys working in complex and changing environments, and comfortable with ambiguity.
• Passionate commitment to and a genuine interest in HCT Groups mission, with a strong personal drive to create positive social outcomes.
How to Apply
To apply for this position, please send a comprehensive CV and a supporting statement. Please ensure that your application fully addresses the appointment criteria in the person specification. We would also be grateful if you could let us know if you will require any special provision as a result of any disability should you be called for interview. A full clean current driving licence is required. Finally please ensure that you have included mobile, work and home telephone numbers, as well as any dates when you will not be available or might have difficulty with the indicative timetable. HCT Group is committed to providing equal opportunities, and applications are accepted from all. Applications should be made via the Prospectus website at: http://prospect-us.co.uk/jobs/details/HQ00174080
Timetable
Closing date: Sunday 27th January 2019 Preliminary interviews with Prospectus: Week commencing 6th February 2019 Meeting CEO at HCT Group: Wednesday 27th February 2019 Final panel interviews with HCT Group: Week commencing 6th March 2019 These dates may be subject to change and applicants will be advised in advance should this happen.
Recruitment Process
Should you decide to make a formal application, you will receive feedback within five working days of the closing date. Shortlisted candidates may be required to undertake an additional assessment prior to the final interview. The successful appointment is subject to a satisfactory criminal records disclosure and written references.
Queries
If you have any queries on any aspect of the appointment process, need additional information or wish to have an informal discussion, please contact Borge Andreassen or Alex Williams at Prospectus on 0207 691 1920 or via email at borge.andreassen@prospect-us.co.uk or alex.williams@prospect-us.co.uk
HCT Group | December 2018
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