Revolutionising NHS Feedback
Secure, Efficient, and Customisable
Survey Solution
The Challenge ...
The NHS Friends and Family Test (FFT) is a feedback tool that enables patients to provide insights into their healthcare experiences, aiding service providers in identifying areas of excellence and those needing improvement.
In 2013 this was designed to be fast and anonymous and used by many NHS services including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
Problems surfaced with the test because so many organisations were filling it in on paper rather than electronically and, even those who introduced a digital format, found it difficult to produce reports, making it hard to use the feedback efficiently to make service improvements.
ProvideMyExperience (PMX), developed by Provide Digital, aims to improve upon the patient survey distribution and data collection process.
A Smart Solution
ProvideMyExperience (PMX) is a secure, NHS-compliant platform designed to enhance patient feedback mechanisms. It enables healthcare providers to create and distribute fully customisable surveys, facilitating efficient collection and analysis of patient experiences. By streamlining the feedback process and providing actionable insights, PMX empowers healthcare organisations to make informed decisions to improve patient care quality and satisfaction.
Transition from Paper to Digital
Enhanced Reporting and Analysis
Initially, many organisations conducted the FFT using paper forms, leading to inefficiencies in data collection and analysis. ProvideMyExperience offers a secure, digital platform within the NHS framework, streamlining the feedback process and reducing administrative burdens.
Traditional methods often struggled with generating actionable reports from collected data. PMX automatically generates comprehensive reports, allowing for real-time tracking and in-depth analysis of patient feedback. This capability enables healthcare providers to promptly identify trends and implement necessary improvements.
Customisable Surveys with Smart Routing
Beyond the standard FFT questions, ProvideMyExperience allows the creation of bespoke surveys tailored to specific departmental needs. Its smart routing feature ensures respondents receive relevant follow-up questions based on their initial answers, enhancing the quality and relevance of the feedback collected.
Secure Data Management
Data security is paramount in healthcare. ProvideMyExperience ensures that all feedback is collected, stored, and analysed within a secure environment, adhering to GDPR and NHS data protection standards. By integrating PMX, NHS services can significantly enhance the effectiveness of the Friends and Family Test, leading to improved patient engagement, more efficient feedback collection, and actionable insights for service development.
Further Features
Real-Time Analysis
PMX allows you to track the performance of sent surveys in real time. That data can be used instantly to make informed decisions using patient feedback to improve health outcomes.
Easy Deployment
Surveys can be distributed quickly via secure, unique web links or QR codes. This allows broad and efficient reach while maintaining patient data confidentiality.
Inbuilt Storage
All surveys are automatically stored in a centralised location and organised according to user preferences. This prevents the risk of misplaced or deleted forms. All data is hosted on secure UK based servers.
Multiple Admin Access
We allow multiple Admin accounts which allows your team to stay in control of your forms with the platform. With this, you can easily delegate responsibilities among your personnel and set multiple service admins with a complete hierarchical admin system ensuring only the right people have the right access to the data that is captured.
Easy Media Accessibility
With PMX, you can easily store your media to be used in your forms. We do this using an inbuilt media library to store photos and videos with an accessible library for your network allowing you to use media from anywhere and anytime.
Pricing Plans
We Offer a range of flexible pricing packages designed to meet the unique needs of your service, from small scale implementations to comprehensive, large-scale deployments; all to help you deliver better health outcomes more efficiently, accessibly and with greater reach.
Price Organisation Headcount
Deployment fee includes:
• Guidance Materials
• Standard configuration and set up
• Comprehensive online training
Prices shown include the FFT module as well as our customisable reporting module.
Multi-year discounts available.
Get in touch today to find out more!
Prefer a Personalised Pricing Plan?
We understand that each organisation may have its own specific requirements. That’s why we offer tailored pricing packages to fit your unique needs. Contact us for a personalised consultation, and we’ll work with you to create a plan that maximises the impact of ProvideMyExperience for your organisation. For the latest offers and more information speak to a member of the team.
Who are we?
Provide Digital is a leading innovator in public health technology, dedicated to developing smart, scalable solutions that empower communities and enhance service delivery.
As a subsidiary of Provide Community, we draw upon many years of experience delivering health services, which allows us to deeply understand the challenges faced by local authorities and healthcare providers. Our team combines this insider knowledge with innovative skills and technological expertise to develop effective solutions that address the unique challenges faced in public health.
By tackling complex problems head-on, we make a tangible difference in people’s lives, driving better health outcomes and streamlining operations. Our commitment to excellence and continuous innovation ensures that our clients can meet the evolving needs of their communities with confidence.
