Providence
FALL 2011
A guide to healthy living and quality care providencehealthonline.org
Excellence in Health Care What we’re doing to provide superior treatment for you
Join Our Family
Gain access to Providence’s network of providers through open enrollment
Feeling Flutters? Why it’s critical to get your irregular heartbeat checked
Honoring Breast Cancer Awareness Month Low-cost mammograms are available now
Providence Holy Cross Medical Center Mission Hills
Providence Saint Joseph Medical Center Burbank
Providence Tarzana Medical Center Tarzana
Thoughts from Your Chief Executives
Award-Winning Health Care
In this issue
6 Get Great Care
Open enrollment offers you the chance to connect with Providence’s vast network of health resources.
In recent weeks, all three of our Providence medical centers in the San Fernando Valley earned unexpected honors. Los Angeles Times readers named Providence Saint Joseph Medical Center the “Best Hospital in the Valley,” and Providence Tarzana and Providence Holy Cross Medical Centers were ranked among the top hospitals in the greater Los Angeles area by U.S.News & World Report. The credit lies solely with our physicians, nurses and staff, all of whom are constantly driven to look for new and better ways to care for patients. No idea is too small—from treating cancer patients to ensuring a good start for newborns—if it means we can provide your family members with better health care. Our quality care is what helps rank us among the best; our compassion and our attention to individual needs is the mark of a Providence hospital. In the coming months, your family likely will be facing the annual open enrollment period for medical benefits, and we urge you to consider Providence for your health care needs. Joining the Providence family means aligning with our superior services and gaining access to innovative health care, including cancer, heart, emergency, stroke and maternity services. We have hundreds of highly respected and dedicated physicians across the Valley on staff at our hospitals, including those who are part of our expanding Providence Medical Institute. Providence doctors and Providence medical centers work together to provide the best for your family.
Above 8 Going and Beyond
Providence provides quality health care to you and your family, 24/7.
IN EVERY ISSUE 3 Community Connections
Dale Surowitz Chief Executive Providence Tarzana
Barry Wolfman Chief Executive Providence Saint Joseph
Larry Bowe Chief Executive Providence Holy Cross
12 Senior Health 13 Foundation Focus 14 Calendar of Maternity Programs 17 Calendar of Classes, Events and Lectures
PROVIDENCE health Produced by Marketing & Communications at Providence Health & Services’ Valley Service Area Providence Health Editor-in-Chief: Nancy Franklin Providence Health Managing Editors: Patricia Aidem Jennifer Fagnani Connie Matthews Natasha Shows
Contributor: Tiffany DeVall Content Editor: Colleen Ringer Art Director: Maggie Conners Production Technology Specialist: Sonia Washington Imaging Specialist: Dane Nordine Production Manager: Tanya Clark
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Providence Health is published four times annually by McMurry, 1010 E. Missouri Ave., Phoenix, AZ 85014. Volume 3, Number 4 © 2011 McMurry.
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Community Connections Our Mission As people of Providence, we reveal God’s love for all, especially the poor and vulnerable, through our compassionate service.
Excellence in Diabetes Care
Core Values
Compassion Caring for each person as part of our family.
Justice Working for a fair and equitable society.
Respect Affirming the God-given dignity and worth of each person.
Excellence Continually improving all that we do.
Stewardship Wisely caring for and sharing human, environmental and financial resources held in trust. *CORRECTION: In our summer issue, we incorrectly stated that ultrasound technology for detecting the degree of colon cancer advancement is only available at Providence Tarzana Medical Center. This technology is also available at Providence Saint Joseph Medical Center. We regret the error. Please call 1-888-HEALING for more information. providencehealthonline.org
Providence Saint Joseph Medical Center has added another feather to its cap: The medical center is proud to announce that its inpatient diabetes program has received Advanced Diabetes Certification from The Joint Commission. To earn this recognition from one of the leading certification and accreditation organizations, Providence Saint Joseph had to meet more than 200 standards, demonstrating the level of care it provides. Providence Saint Joseph is the first hospital in Los Angeles—and one of only three in California—to meet these rigorous standards. “The standards include best practices for inpatient diabetes care as well as education, because many people with diabetes don’t
receive any education at all,” says Lisa Blomley, R.N., CDE, a diabetes education nurse. Patients are educated in the basics of selfcare, including nutrition, exercise, medication and blood glucose monitoring. Once they’re released from the hospital, an outpatient program is available to continue or reinforce their education. Nurses on staff are trained in the curriculum, which provides printed materials in English, Spanish and Armenian. Diabetes Programs Done Right To learn more about the diabetes programs at Providence Saint Joseph, call 1-888-HEALING or visit providencehealthonline.org.
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Community Connections
Screenings Save Lives Ladies, have you had your annual mammogram yet?
Schedule Your Low-Cost Mammogram Today All Providence medical centers now offer screening mammograms at the reduced price of $100. To schedule yours, call 1-888-HEALING.
It’s time to think pink! October is National Breast Cancer Awareness Month, and Providence is reminding women about the importance of annual screening mammograms. “Early detection saves lives, so we want to pick up cancers as soon as possible,” says Jerald Einziger, M.D., medical director of Providence Tarzana Women’s Center. Women should begin annual screening mammograms at age 40, or sooner if their doctor suggests it based on risk factors, says Deanna Attai, M.D., a breast surgeon on staff at Providence Tarzana and Providence Saint Joseph Medical Centers. Drs. Einziger and Attai recommend digital mammography, which is available at all three Valley medical centers, including Providence Holy Cross Medical Center. “Digital mammography has been proven superior to standard mammography in women under age 50 and those with dense breast tissue,” Dr. Attai says. “Ideally, have your screenings done at the same facility every year so the doctor can check for changes.”
On the Web Get online and get informed Be Prepared This Open Enrollment Season: Choosing the right physician can be challenging. Yet it’s one of the most important things you will ever do. Spend time gathering information about your options, consider them carefully, and then select your primary care physician when you’re well informed. It’s a decision that will benefit you and your family this year and beyond. Visit providencehealthonline.org for valuable information on how to choose a physician and hospital that best suit your needs, as well as to view Providence’s affiliated physicians, medical groups and contracted health plans. Focus on Quality: Providence is committed to improving quality of care and patient safety, and living our Mission. View our quality reports online at providence.org/california. Providence Medical Institute: Providence Medical Institute is a network of clinics and physicians, including nearly 200 primary care and specialty physicians available to the South Bay, San Fernando Valley and Santa Clarita Valley communities. In addition to primary care, urgent care and preventive care services, Providence Medical Institute also provides a wide range of specialty care services. Learn more at providence.org/pmi.
Help with Healing Providence Tarzana Wound Center offers expert care Anyone with a wound that just won’t heal needs specialized attention. Which is exactly what you’ll receive at the Providence Tarzana Wound Center. Staffed by a team of physicians and nurses with years of wound management experience, the center provides comprehensive evaluation and treatment for people with chronic or nonhealing wounds, also called ulcers. “We have special training and expertise in the management of these wounds,” says Terry Daggi, R.N., MSN, a certified wound and ostomy care nurse and the center’s program director. The center treats wounds including diabetic foot ulcers, arterial ulcers, pressure ulcers, post-acute burns and surgical wounds, and offers specialized ostomy services.
Wound Care Support Regardless of wound type, the Providence Tarzana Wound Center develops a treatment plan appropriate to each patient’s needs. For more information about the center, call 1-888-HEALING.
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Community Connections
Keeping a Closer Eye on Stroke Patients Technology helps patients receive treatment faster When someone suffers a stroke, time is of the essence, and to minimize a stroke’s effects and complications, treatment is most effective when given within a three-hour window. Providence Holy Cross Medical Center already has a stroke program in place that quickly provides patients with a diagnosis and treatment. And now, new technology has been added to move things along even faster. It’s called telemedicine, and it uses high-tech webcams to send live video of a patient to a neurologist when a consult is needed by a doctor who isn’t on-site. “Because time is everything when treating a stroke, we want to have the option of having a doctor treat a patient immediately, even if
he’s not on campus,” says Patrice M. Hallak, P.T., NCS, service area director of orthopedics, neurosciences and rehabilitation for Providence. “This technology provides that option, making sure every patient is assessed and given appropriate treatment within the three-hour window.” With this FDA-approved device, Providence Holy Cross can provide patients with a virtual assessment by a neurologist in addition to an on-site evaluation and imaging scans of the brain, also performed at the hospital. “These cameras are like those you’d use with a home computer, but much more advanced,” Hallak says. “The physician can see details down to the patient’s eyelashes— it’s absolutely amazing.”
Superior Stroke Services All three Providence medical centers are certified stroke centers. To learn more about stroke care at Providence, call 1-888-HEALING or visit providencehealthonline.org.
Eventful Summer Leads to Promising Fall at Providence High Providence High School enjoyed a busy summer with close to 400 students participating in our summer programs. Fifty-seven youths ranging in age from 5 to 14 took part in the first-ever Acting Camp, a three-week program that culminated in the presentation of a play written and conceived by the students. The summer program also offered remedial and enrichment courses and athletics. Both the boys and girls basketball teams played summer league games and tournaments and prepared to compete for league titles. School began Aug. 29 when PHS welcomed a freshman class of 125, one of our biggest classes in years. With a host of enhancements, such as the addition of four new advanced placement courses, academic decathlon, technology focus program, Latin and a dedicated learning resource center, Providence High School is preparing students for the future. The technology program joins our two other focus programs: media and medical, four-year commitments that prepare students for the latest careers. In addition, Providence High is under new leadership this school year. Joe Sciuto, the new head of school, and Dennis Bullock, the new dean of students, assumed their roles July 1 and enjoyed a productive summer. providencehealthonline.org
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Open Enrollment: Time to Improve Your Health Care Access Is open enrollment approaching for you? Choose a Providence physician and you’ll benefit from a world of quality medical care
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ou may have received an interoffice email or seen a flier near the water cooler: Open enrollment is approaching for many people. If you’re one of them, you have an opportunity. You can choose a Providence physician as your primary provider and gain access to a system of quality, compassionate treatment. Providence physicians have privileges at one or more of our three Valley Service Area medical centers. Providence Holy Cross, Providence Saint Joseph and Providence Tarzana Medical Centers are at the heart of the largest health care system serving the Valley and North Valley. “Among the three hospitals, you’ll find almost every health care service available to take care of people in the community,” says William C. Scott, M.D., chief medical officer at Providence Saint Joseph. “There’s no reason for people to go across the hill for quality medical expertise.” 6 | Providence Health
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Combined Strengths To provide a continuum and consistency of treatment, Providence keeps patients within the Providence family. Transfers from one Providence medical center to another also can help keep patients closer to home. “At Tarzana, we had a patient in the emergency department with a piece of bone pressing on the optic nerve, which could have led to blindness,” says Glenn Irani, M.D., chief medical officer at Providence Tarzana. “The trauma center at Holy Cross had the necessary expertise and immediately agreed to take care of that patient, who had a good outcome.” That kind of support and connection to specialty services is critical to providing the best medical treatment possible. Bernard Klein, M.D., chief medical officer at Providence Holy Cross, sees continuous learning and improvement as another benefit to being part of a larger system. “We work closely together to enhance our
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capabilities across all of our hospitals,” he says. In fact, there’s a formal program in place that brings together physicians within a particular specialty, such as pediatrics or neurology. These physicians from all three medical centers meet to discuss common concerns and share best practices. “I think that’s a real strength,” says Michael Sarti, M.D., director of medical affairs at Providence Holy Cross. “There are very few hospitals that interact with two other medical staffs to focus on quality outcomes.” Every Providence medical center takes providing the most advanced, lifesaving medical treatment seriously—and delivers. This is made possible by the fact that each medical center is part of the Providence network of physicians, clinics, labs and hospitals, which means simplified access (for patients and physicians) and connectivity across the Providence family. Also, Providence is an in-network provider for many major insurance companies, furthering enhancing this convenience and interconnectivity.
High Achievers Providence is getting recognized for its ability and excellence. In addition to many certifications and positive ratings from leading independent organizations, Providence also ranks high on calhospitalcompare.org, an independent partnership focused on health care quality. “Our data there are as good or better than other hospitals in the region, in terms of quality of care,” Dr. Scott says. “Sometimes there is a misconception that there are things across the hill that aren’t available here—both in terms of quality and variety—but it’s just not true.” There’s no reason to travel long distances to seek advanced medical expertise when it’s right in the community, Dr. Scott adds. Plus, Providence keeps bringing its expertise closer to where people live, with convenient satellite facilities such as those in Porter Ranch and Santa Clarita that provide services including imaging, lab tests and infusion therapy. “We feel we have a responsibility to not only treat patients who come into our hospitals, but also to improve the health of the communities we serve,” Dr. Klein says. In short, Providence provides quality care and access to a vast network of resources across the Valley Service Area. At the same time, all three medical centers maintain an emphasis on the kind of personalized attention people expect from a community hospital— and their primary care physician. “When you want to have prompt, high-quality care, that means having a system of care and a network of physicians that work together to give the best possible outcome,” Dr. Irani says. “And that’s what Providence does.”
How Can We Help You? Learn more about Providence and the many services its network of physicians and facilities provides. Call 1-888-HEALING or visit providencehealthonline.org.
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Join the Providence family Providence Holy Cross, Providence Saint Joseph and Providence Tarzana Medical Centers are contracted with most major insurance carriers and physician groups, meaning quality care is available at the lowest cost to you. This open enrollment season, keep in mind that our hospitals have contracts with the following: HEALTH PLANS •A nthem Blue Cross •A ETNA •B eech Street •B lue Shield •C are 1st •C areMore Health Plan •C IGNA •C oventry •E asy Choice Health Plan •F irst Health •H ealth Net •H umana-Choice Care •L .A. Care •M olina •M otion Picture Funds •M ultiPlan •P acifiCare
•P HCS •S CAN •S eeChange •S ecure Horizons •U nitedHealthcare PHYSICIAN GROUPS •E l Proyecto Del Barrio •F acey Medical Group •H ealth Care LA •H ealthCare Partners Medical Group •L akeside Community Healthcare •M edicina Familiar Medical Group •P referred IPA •R egal Medical Group
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Examples of Excellence P
Everywhere you look, Providence demonstrates superior quality and dedication to caring for you and your family
rovidence strives to be the best for its patients and their families. But what exactly does that mean? It means constantly looking for ways to improve the care and services it provides to the community. This includes initiatives and protocols specifically designed to enhance patient care, safety and satisfaction. Here are just a few examples of clinical excellence across the Providence Valley Service Area.
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Cancer Care From the moment it was first imagined, the Roy and Patricia Disney Family Cancer Center at Providence Saint Joseph Medical Center intended to set the standard for superior care. As part of developing a world-class staff, every nurse has been cross-trained and certified to provide chemotherapy and radiation oncology care. “Patients usually don’t get just one type of treatment,” says Jennifer Schaab, MBA, MPH, administrator at the center. “But now, instead of interacting with different nurses for each treatment, they can have one nurse who follows them through their entire course of treatment.” The center also will be home to the Adolescent Young Adult program. A collaboration with Children’s Hospital Los Angeles, the program will treat an underserved population: adult survivors of pediatric cancer and people between the ages of 18 and 39 who have cancer. These patients often need different treatment from what’s offered for a typical adult or child.
Obstetrics Providence has many resources to provide superior care to mothers and babies. But sometimes, even a small change in process can make a lifesaving difference. Consider a protocol at Providence Holy Cross Medical Center, which tests every baby for jaundice. Left untreated in newborns, jaundice can lead to serious neurological problems.
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The previous approach was to test for jaundice using a bilirubin screening, but only on babies with yellow skin, which can indicate jaundice. However that visual evaluation doesn’t work for all newborns because of varying skin tones, so the hospital began routinely running a bilirubin test on every infant. The change matters, as demonstrated by a baby who showed no symptoms but was screened and discovered to have high levels of bilirubin. “That baby wouldn’t have been seen by his pediatrician for a few days, by which time the bilirubin level could have been high enough to cause permanent damage,” says Tricia Burkholder, R.N., BSN, nurse manager for the Maternity Nursery. “But we were able to start treatment right away.” Further demonstrating its commitment to patient care, Providence Holy Cross has obtained “Baby-Friendly” certification by BabyFriendly USA, which recognizes hospitals that provide an optimal level of care and information for breastfeeding mothers. Providence Saint Joseph and Providence Tarzana are working toward this certification. What’s more, in the event a baby comes into the world with urgent or special needs, all three medical centers are home to neonatal intensive care units (NICUs), which offer specialized care for high-risk newborns. The NICUs follow strict protocols to make sure everything goes smoothly. At Providence Tarzana Medical Center, for example, this adherence to established processes has resulted in one year, so far, with no central-line-catheter-related infections. “Following a standard checklist of procedures improves outcomes,” says Tamera Martin, RNC, BSN, nurse manager of the NICU. fall 2011 Providence Health | 9
Even More Services to Care for You Providence offers additional services in many other areas of expertise. To learn more, call 1-888-HEALING or visit providencehealthonline.org.
Pediatric Intensive Care
Best Practices How far does Providence go to achieve excellence? Recently, a quality process in place at Providence Holy Cross Medical Center was recognized as a best practice by The Joint Commission, a leading independent health care accreditation organization. The process, developed by Providence Holy Cross, ensures that any patient hospitalized for pneumonia is offered a flu vaccine during flu season. Patients who have pneumonia are more susceptible to the flu, especially if they haven’t had a flu shot. Nurses were trained to ask every patient if they had received a flu shot and, if not, to offer them one. These interventions took the rate of compliance from 64 percent to 100 percent.
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Numerous protocols are in place at Providence Tarzana’s pediatric intensive care unit (PICU) to ensure superior care. Recently, the hospital instituted a program to ensure solid physician coverage for the PICU and pediatrics department. As a result of careful coordination, at least two physicians are now on call at all times. “Every single minute of every single day, we have physicians available who are fully dedicated to pediatric patients,” says Cesar Chavarria, M.D., a pediatric intensivist and medical director of the PICU. “This is a really good quality initiative.” Thanks to this level of care, Providence Tarzana is able to help children that hospitals without a PICU can’t. For example, the team was able to assist a patient with infantile botulism, whose complicated case was diagnosed and treated successfully. “It was a very gratifying case,” Dr. Chavarria says, “because everything turned out really well for this child.”
Vascular Care Carotid artery disease is a significant risk factor for stroke. One of the most advanced treatment options available is carotid stenting, which involves the insertion of a stent to open a blocked carotid artery. Providence Tarzana has one of the few certified carotid stenting programs in the Valley, which requires both the surgeon and the hospital to be certified. The hospital has a zero mortality rate with this procedure.
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“Every single minute of every single day, we have physicians available who are fully dedicated to pediatric patients,” says Cesar Chavarria, M.D., a pediatric intensivist at Providence. The hospital also specializes in minimally invasive approaches for the repair of aneurysms, including abdominal aortic aneurysms. According to Zahi Nassoura, M.D., a vascular surgeon and chief of staff, Providence Tarzana performs a high volume of vascular procedures every year—with outstanding results. “Our surgeons do excellent work, and they’re part of a team that contributes to our superior outcomes,” he says. “This includes intensive care unit nurses, anesthesiologists and the team in the angiogram suite and operating room, who are all part of our dedicated group.”
Neurology The fact that all three Providence medical centers are certified stroke centers is a mark of excellence. The Hycy and Howard Hill Neuroscience Institute at Providence Saint Joseph elevates that expertise even more. Later this year, the institute will open a new neuroscience unit designed to enhance care for patients with a wide range of neurological conditions. In the near future, this will expand to include outpatient services not available anywhere else in the Valley. Additionally, the institute's Movement Disorders Center offers deep brain stimulation (DBS) to treat symptoms of Parkinson’s disease and essential tremor. Plus, the facility has been approved to begin conducting clinical trials. “We’re always looking for opportunities to provide innovative services,” says Patrice M. Hallak, P.T., NCS, service area director of orthopedics, neurosciences and rehabilitation. “For example, there’s a lot of research going on right now in DBS for the treatment of obsessive compulsive disorder and untreatable depression. We’re hopeful that this research will prove beneficial and will be approved for patient use soon as another way we might be able to help people.”
Cardiac Care Every Providence medical center in the Valley has outstanding outcomes in the treatment of heart attack. And the protocols in place at Providence Tarzana are a good example why. The hospital looked closely at what’s known as door-to-balloon time. This is the length of time from when a patient who has signs of a heart attack is admitted to the emergency room until an angioplasty or other method is performed to open a blocked artery. According to Benjamin Simon, M.D., a cardiologist and medical director of cardiovascular services, procedures were established to activate the medical team as soon as possible. This includes close communication with emergency medical responders in the field. Coordination between the staff in the emergency room and the cardiac catheterization lab, where the opening of arteries is performed, is essential, too. By developing clear-cut protocols, the hospital has achieved a door-to-balloon time of 78 minutes, well below the established standard of 90 minutes. In fact, all three
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Providence medical centers have door-to-balloon times well below the 90-minute standard and are approved STEMI receiving centers, which means patients identified as having a heart attack are directed first to those hospitals committed and equipped to provide a 24/7 response. “We put a lot of hard work into knowing that if we do relatively simple maneuvers, we can shave minutes off the patient’s time,” Dr. Simon says. “Those minutes translate into less damage to the heart muscle.” And over at Providence Holy Cross, a program has been established to follow up with heart failure patients after discharge, because education is an essential component of preventing readmission to the hospital. The program is also being developed at Providence Tarzana and Providence Saint Joseph. “We want to make sure patients understand everything they need to do, such as managing their diet or taking medication,” says Steve Tanner, MBA, director of quality improvement and accreditation at Providence Holy Cross. “We have one nurse write the discharge instructions and another one double-check it, which has really helped with accuracy.”
Special Care for Special Babies The neonatal intensive care units (NICUs) at all three Providence locations in the Valley are staffed by highly trained personnel and are equipped to care for babies born prematurely or with special needs. Because of this level of expertise, almost every infant requiring NICU care can be treated at one of our locations. • Providence Tarzana Medical Center has a Level III NICU, which consistently ranks in the top 10 percent in the nation. • Providence Saint Joseph Medical Center also has a Level III NICU, which can care for critically ill babies regardless of birth weight, gestational age or place of birth. • Providence Holy Cross Medical Center now features a Level IIB NICU to provide care for most newborns, including those who need to be on ventilators or weigh less than 2.2 pounds.
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Senior Health
Going Steady Irregular heart rhythms are serious business and need to be managed with the right expertise An exciting or happy event might make your heart beat faster for a few moments. But if you’ve ever noticed your heart fluttering, racing or beating irregularly for no apparent reason, it’s time to visit a specialist.
What’s the Big Deal? Abnormal heart rhythms, known as arrhythmias, can happen at any age but are seen more often in older adults. “They can be extremely dangerous, because they could lead to a stroke or a heart attack,” says Bharat H. Shah, M.D., a cardiologist and director for Cardio-Diagnostics at Providence Saint Joseph Medical Center. Although not every arrhythmia is dangerous—and many treatments are available—a thorough evaluation is needed to identify the type of rhythm irregularity and what’s causing it. “We also need to look for related problems such as high blood pressure, kidney disease or diabetes, which might tell us that the patient could have a more sensitive arrhythmia,” adds Daniel Eisenberg, M.D., medical director for Cardiac Services at Providence Saint Joseph.
What’s Next? One of the most common types of arrhythmia in older adults is atrial fibrillation, says Arby Nahapetian, M.D., an electrophysiologist and director of the Electrophysiology (EP) Lab at Providence Holy Cross Medical Center. “It’s a frequent cause of stroke, but because there are sometimes no symptoms, it’s often undiagnosed and untreated,” he explains. “Feelings of fluttering in the chest, tunnel vision, dizziness or loss of consciousness could all be symptoms.” Once a diagnosis is made, there are a number of treatments, including medications and minimally invasive procedures. A complete range of options is available at Providence Saint Joseph, Providence Holy Cross and Providence Tarzana Medical Centers.
Be Good to Your Heart To learn more about Providence’s comprehensive cardiac care services, call 1-888-HEALING or go to providencehealthonline.org.
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EP Lab Now Open at Providence Holy Cross All three Providence locations now feature Electrophysiology (EP) Labs, which offer specialized services to treat the electrical dysfunctions in the heart that cause arrhythmias. The EP Labs can perform treatments such as cardiac ablation, which uses bursts of energy to destroy heart tissue that may be causing an irregular heartbeat. This helps healthy tissue maintain a normal heart rhythm. Pacemakers and defibrillators can also be implanted to regulate heart rhythms. “We’re starting to shy away from medical therapy and start using ablation and device therapies more vigorously,” says Arby Nahapetian, M.D., an electrophysiologist and director of the EP Lab at Providence Holy Cross. “Based on clinical and safety trials, we know the outcomes are better.”
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Foundation Focus
Emergency Funds Providence Saint Joseph Foundation comes to the rescue with funding for critical Emergency Department equipment
Contribute to Quality Care The Providence Saint Joseph Foundation welcomes donations of any size, and funds can be earmarked specifically for the Emergency Department. To learn more, call 818-847-4673 or visit providencefoundationsocal.org.
You have a lot on your mind when a trip to the emergency department is necessary. Luckily, quality of care doesn’t have to be one of them thanks to the top-notch ED at Providence Saint Joseph Medical Center, which receives funding for necessary equipment from the Providence Saint Joseph Foundation. After all, Providence Saint Joseph’s ED meets stringent standards and has earned certifications that recognize the department’s excellence in areas including pediatric, stroke and heart attack care. The skill of the department’s staff is essential to earning these distinctions, as well as garnering consistently high customer satisfaction scores. But being prepared to provide care in an emergency also requires equipment and technology to address a variety of needs. Many times, that equipment is purchased with funding provided by the Providence Saint Joseph Foundation.
For the Littlest Patients Recently, the Foundation purchased carts for the ED specifically for pediatric patients. The carts feature color-coded drawers that store appropriate-size equipment and medication doses for children of various weights and sizes. This allows medical professionals to access the necessary information quickly and at a glance. “These carts help us make sure we’re using the right size equipment and medication doses based on each child’s size and providencehealthonline.org
weight,” says Kevin Traber, R.N., director of Emergency and Cardiovascular Services. The Foundation also obtained a state-of-the-art incubator for the ED, which provides support for babies who are born on the way to the hospital or in the ED. The incubator keeps a newborn’s temperature at the right level while the baby is assessed and transported to the obstetrics unit.
ED Essentials Other equipment recently purchased includes dedicated wheelchairs—a necessity when more than half of all patients can’t walk into the ED on their own. The Foundation also provided funds for an ultrasound machine to make it easier for doctors to safely insert a central line catheter. Even something that might sound simple, such as digital thermometers, can make a big difference. “They’ve improved efficiency because they take a temperature in three seconds,” Traber says. “And if you’re a patient who is short of breath, holding a thermometer in your mouth for three seconds is a lot better than a minute.” But the need doesn’t stop there. “There’s always going to be a need for new equipment and supplies, but especially this time of year,” Traber says. “We’re grateful to the Foundation for assisting us—and to the people in the community whose donations make that possible.” fall 2011 Providence Health | 13
Calendar of Maternity Programs
Childbirth and Parent Education at Providence Medical Along with the excitement of finding out you’re pregnant comes a million questions. The maternity and women’s programs at Providence Holy Cross, Providence Saint Joseph and Providence Tarzana Medical Centers offer you answers with a full schedule of classes that help prepare you for pregnancy, birth and parenting.
Prepare for baby MATERNITY TOUR We’ll open our maternity unit to you for a free walking tour. Providence Holy Cross Medical Center Meets: Oct. 11, Nov. 8, Dec. 13; 7–8:30 p.m. Location: 15031 Rinaldi St., Mission Hills Reservations: 818-847-4143 Providence Saint Joseph Medical Center Meets: Oct. 5, 19, 26; Nov. 2, 16, 30; Dec. 7, 14, 21; 7–8:30 p.m. Location: 501 S. Buena Vista St., Burbank Reservations: 818-847-4143 Providence Tarzana Medical Center Meets: Second and fourth Thursday of each month; 7–9 p.m. Location: Women’s Pavilion, 18321 Clark St., Tarzana Reservations: 1-888-432-5464 BIG KIDS And BABIES SIBLING MATERNITY TOUR This class, for children ages 2½ to 12 years old (3 to 10 at Providence Saint Joseph and Providence Holy Cross), prepares siblings to visit the new baby and teaches safe ways to play with the new sibling. 14 | Providence Health
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Providence Holy Cross Medical Center Meets: Nov. 8; 5:30–6:30 p.m. Location: 15031 Rinaldi St., Mission Hills Reservations: 818-847-4143 Providence Saint Joseph Medical Center Meets: Oct. 19, Nov. 16, Dec. 14; 5:30–6:30 p.m. Location: 501 S. Buena Vista St., Burbank Reservations: 818-847-4143 Providence Tarzana Medical Center Meets: Second and fourth Thursday of each month; 3:30–5 p.m. Location: Women’s Pavilion, 18321 Clark St., Tarzana Reservations: 1-888-432-5464 CHILDBIRTH PREPARATION LAMAZE CLASSES Providence Saint Joseph Medical Center Tuesdays: Nov. 1–Dec. 6; 7–9:30 p.m. Wednesdays: Nov. 2–Dec. 7; 7–9:30 p.m. Thursdays: Oct. 6–Nov. 3; Dec. 1–29; 7–9:30 p.m. Saturdays: Nov. 5–19; 8:30 a.m.–12:30 p.m. Location: 501 S. Buena Vista St., Burbank Fee: $95 per couple Reservations: 818-847-4143 Providence Tarzana Medical Center Mondays: Oct. 10–Nov. 7; Nov. 14–Dec. 5; 6:30–9 p.m. Tuesdays: Oct. 4–25; Nov. 1–22; Nov. 29–Dec. 13 (three-week series); 6:30–9 p.m. Wednesdays: Nov. 2–23; Nov. 30–Dec. 14 (three-week series); 6:30–9 p.m. Location: Women’s Pavilion, 18321 Clark St., Tarzana Fee: $125 per couple; plus, choose one date from the “Anesthesia
and Cesarean Section” class. Reservations: 1-888-432-5464 CHILDBIRTH INTENSIVE LAMAZE PREPARATION This one-day class covers the topics presented in our regular childbirth series in a fast-paced format. Participants should bring their lunch. Providence Holy Cross Medical Center Sundays: Oct. 16, Nov. 13, Dec. 11; 9 a.m.–5 p.m. Location: Santa Clarita Location, Westfield Valencia Town Center Mall Community Room, 24201 W. Valencia Blvd., Valencia Saturdays: Nov. 12, Dec. 3; 9 a.m.–5 p.m. Location: Porter Ranch Location, Providence Holy Cross Health Center, 19950 Rinaldi St. Suite 110A, Porter Ranch Fee: $95 per couple Reservations: 818-847-4143 Providence Saint Joseph Medical Center Meets: Oct. 2, Nov. 6, Dec. 3; 9 a.m.–5 p.m. Location: 501 S. Buena Vista St., Burbank Fee: $95 per couple Reservations: 818-847-4143 Providence Tarzana Medical Center Meets: Nov. 5, 12; 9 a.m.–1 p.m. Location: Women’s Pavilion, 18321 Clark St., Tarzana Fee: $75 per couple; plus, choose one date from the “Anesthesia and Cesarean Section” class. Reservations: 1-888-432-5464 SPANISH-Language CHILDBIRTH PREPARATION LAMAZE CLASSES Providence Saint Joseph Medical Center
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Centers Mondays: Nov. 7–28; 1–4 p.m. Location: 501 S. Buena Vista St., Burbank Fee: $95 per couple Reservations: 818-847-4143 CHILDBIRTH REFRESHER COURSE Participants choose one date from the “Anesthesia and Cesarean Section” class as well. Providence Saint Joseph Medical Center Meets: Nov. 5–19; 1–3:30 p.m. Location: 501 S. Buena Vista St., Burbank Fee: $95 per couple Reservations: 818-847-4143 Providence Tarzana Medical Center Mondays: Oct. 17–24; Nov. 21–28; 6:30–9 p.m. Tuesdays: Oct. 11–18; Nov. 8–15; 6:30–9 p.m. Wednesdays: Oct. 5–12; Nov. 9–16; 6:30–9 p.m. Location: Women’s Pavilion, 18321 Clark St., Tarzana Fee: $75 per couple ANESTHESIA And CESAREAN SECTION Providence Tarzana Medical Center A one-day class about cesarean section, the recovery process and the types of anesthesia used. Meets: First and third Thursdays of the month; 7–9:30 p.m. Location: Women’s Pavilion, 18321 Clark St., Tarzana Fee: $25 per couple Reservations: 1-888-432-5464 BREASTFEEDING Providence Holy Cross Medical Center Meets: Oct. 17, Nov. 14, Dec. 15; 7–9:30 p.m. Location: Porter Ranch Location, Providence Holy Cross Health
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All classes are FREE unless otherwise indicated. For more information, please call us at 1-888-HEALING.
Center, 19950 Rinaldi St. Suite 110A, Porter Ranch Fee: $35 per couple Reservations: 818-847-4143 Providence Saint Joseph Medical Center Meets: Oct. 11, Nov. 3, Dec. 5; 7–9:30 p.m. Location: 501 S. Buena Vista St., Burbank Fee: $35 per couple Reservations: 818-847-4143 Providence Tarzana Medical Center Meets: Oct. 10, 25; Nov. 7, 22; Dec. 12; 6:30–9:30 p.m. Location: North Conference Center, 18321 Clark St., Tarzana Fee: $25 per couple Reservations: 1-888-432-5464 THE AMAZING NEWBORN Providence Tarzana Medical Center Learn about normal infant growth and development from a pediatrician and a developmental therapist. Meets: Nov. 9; 7–9 p.m. Location: North Conference Center, 18321 Clark St., Tarzana Fee: $25 per couple Reservations: 1-888-432-5464 PREPARING FOR YOUR NEWBORN, THREE-PART SERIES Providence Saint Joseph Medical Center Teaches proper bathing, diapering and feeding techniques, and more. Meets: Nov. 7, 14, 21; Dec. 1, 8, 15; 7–9:30 p.m. One-day intensive class: Nov. 20, Dec. 10; 9 a.m.–5 p.m. Location: 501 S. Buena Vista St., Burbank Fee: $60 per couple Reservations: 818-847-4143
Baby Care Providence Tarzana Medical Center Learn about what to expect with a newborn, feeding, coping with a crying baby, when to call the doctor and more. Meets: Oct. 5, 19; Nov. 2, 16; Dec. 7; 6:30–9:30 p.m. Location: Women’s Pavilion, 18321 Clark St., Tarzana Fee: $25 per couple Reservations: 1-888-432-5464 Transition to Parenthood Providence Tarzana Medical Center What to expect with your new baby the first year. Meets: Oct. 17, Dec. 19; 6:30–9 p.m. Location: North Conference Center, 18321 Clark St., Tarzana Fee: $25 per couple Reservations: 1-888-432-5464
After Baby is Born Infant and Child Safety and CPR (Ages 1 to 8) Providence Tarzana Medical Center Meets: Nov. 21; 6:30–10 p.m. Location: North Conference Center, 18321 Clark St., Tarzana Fee: $45 per person Reservations: 1-888-432-5464 fall 2011 Providence Health | 15
Learn More Infant Safety and CPR (newborn to age 1) Providence Holy Cross Medical Center Meets: Oct. 25, Dec. 12; 7–9:30 p.m. Location: Porter Ranch Location, Providence Holy Cross Health Center, 19950 Rinaldi St. Suite 110A, Porter Ranch Fee: $45 per person Reservations: 818-847-4143 Providence Saint Joseph Medical Center Meets: Oct. 6, 17; Nov. 10, 22; Dec. 6, 20; 7–9:30 p.m. Location: 501 S. Buena Vista St., Burbank Fee: $45 per person Reservations: 818-847-4143 Providence Tarzana Medical Center Meets: Oct. 3, 26; Nov. 14, 29; Dec. 5, 19; 6:30–9:30 p.m. Location: North Conference Center, 18321 Clark St., Tarzana Fee: $40 per person Reservations: 1-888-432-5464 Spanish-Language Infant Safety and CPR Providence Holy Cross Medical Center Meets: Nov. 28; 7–9:30 p.m. Location: Porter Ranch Location, Providence Holy Cross Health Center, 19950 Rinaldi St. Suite 110A, Porter Ranch Fee: $45 per person Reservations: 818-847-4143 Baby Signs Basics Providence Tarzana Medical Center Learn simple hand gestures to show your infants. Includes a class for expectant parents, as well as a continuing program for children up to 24 months of age. Meets: Oct. 24, Dec. 13; 6:30–8:30 p.m. Location: North Conference Center, 18321 Clark St., Tarzana Fee: $25 per couple Reservations: 1-888-432-5464
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Safe Sitter Providence Saint Joseph Medical Center This two-day program teaches young adolescents (11–14) how to handle emergencies when caring for younger children. Meets: Nov. 5, 12; 9 a.m.–2 p.m. Location: 501 S. Buena Vista St., Burbank Fee: $75 per person (includes student manual, continental breakfast and snacks) Reservations: 818-847-4143
Support Groups Breastfeeding Support Group Providence Holy Cross Medical Center Mondays: 1–3 p.m. Location: 19950 Rinaldi St., Porter Ranch Fridays: 10 a.m.–noon Location: Westfield Valencia Town Center Mall Community Room, 24201 W. Valencia Blvd., Valencia Fee: $10 per class Providence Saint Joseph Medical Center Wednesdays: 10 a.m.–noon Location: Providence Saint Joseph Medical Center, BabyWise Classroom, 501 S. Buena Vista St., Burbank Fee: $10 per class
Go to providenceclasses.org for more information, or for a printable version of this calendar to post on your refrigerator.
Location: BabyWise Classroom, 501 S. Buena Vista St., Burbank Fee: $10 per person Providence Holy Cross Medical Center Wednesdays: 10 a.m.–1 p.m. (birth to 1 year) Location: Porter Ranch Location, Providence Holy Cross Health Center, 19950 Rinaldi St. Suite 110A, Porter Ranch Fee: $10 per person perinatal loss support group Providence Tarzana Medical Center This free six-week support group is for families dealing with miscarriage, medical termination of pregnancy, stillborn loss and newborn loss. Meets: Call 818-609-2280 for dates and times Location: Providence Tarzana Medical Center, 18321 Clark St., Tarzana
Providence Tarzana Medical Center Fridays: 10–11 a.m. Location: Women’s Pavilion, 18321 Clark St., Tarzana Fee: FREE Reservations: 818-609-2280 MommyWise Support Groups Providence Saint Joseph Medical Center Tuesdays: 9:15–11:15 a.m. (birth to 6 months); 11:30 a.m.–1:30 p.m. (birth to 1 year) Wednesdays: 3:30–5:30 p.m. (1 to 2 years)
providencehealthonline.org
Community Calendar
October-December Classes, Events and Lectures Location: Providence Tarzana, 18321 Clark St., NCR Room 3 (trailer behind ER), Tarzana Info: 818-708-5593 HEART DISEASE SUPPORT GROUP Meets: Monthly; call for dates/times Location: Providence Saint Joseph Cardiac Rehabilitation & Fitness Center, 3413 W. Pacific Ave. Suite 202, Burbank Info: 818-953-4494
SUPPORT GROUPS CANCER SUPPORT GROUP Meets: Second and fourth Thursday of each month, 3:30–5 p.m. Location: Providence Holy Cross Cancer Center, Conference Room, 15031 Rinaldi St., Mission Hills Info: 818-496-1389 Meets: Tuesdays, 5:30–6:30 p.m. Location: Providence Saint Joseph Medical Center’s Roy and Patricia Disney Family Cancer Center, 181 S. Buena Vista St., Burbank Info: 818-748-4701 Caregiver SUPPORT GROUP Meets: Tuesdays, 4–5 p.m. Location: Providence Saint Joseph Medical Center’s Roy and Patricia Disney Family Cancer Center, 181 S. Buena Vista St., Burbank Info: 818-748-4701 DIABETES SUPPORT Groups Meets: Call for information Location: Providence Saint Joseph Acute Rehabilitation Unit (5 North), 501 S. Buena Vista St., Burbank Info: 818-847-3277 Meets: Fourth Monday of each month, 6–7 p.m.
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LYMPHEDEMA SUPPORT GROUP Meets: Third Thursday of each month, 4–5 p.m. Location: Providence Holy Cross, North Building, Conference Rooms A & B, 15031 Rinaldi St., Mission Hills Info: 818-496-1643 STRESS REDUCTION GROUP Meets: Wednesdays, 4:30–5:30 p.m. Location: Providence Saint Joseph Medical Center’s Roy and Patricia Disney Family Cancer Center, 181 S. Buena Vista St., Burbank Info: 818-748-4701 STROKE SUPPORT GROUP Meets: Third Thursday of each month, 3–4 p.m. Location: Providence Saint Joseph, 501 S. Buena Vista St., Burbank Info: 818-847-3799 Meets: Last Wednesday of each month, 4–5:30 p.m. Location: Providence Holy Cross, Conference Rooms in North Building, 15031 Rinaldi St., Mission Hills Info: 818-496-4425 TRAUMATIC BRAIN INJURY SUPPORT GROUP Meets: Second Wednesday of each month, 4–5:30 p.m. Location: Providence Holy Cross, North Building, Conference Rooms A & B, 15031 Rinaldi St., Mission Hills Info: 818-496-4753
VALLEY PUMPERS SUPPORT GROUP Meets: Fourth Friday of each month, 7:30–8:30 p.m. Location: Providence Tarzana, 18321 Clark St., NCR Room 3 (trailer behind ER), Tarzana Info: Harvey Cohen, 818-907-7092 Women’s cancer SUPPORT GROUP Meets: Thursdays, 5:30–6:30 p.m. Location: Providence Saint Joseph Medical Center’s Roy and Patricia Disney Family Cancer Center, 181 S. Buena Vista St., Burbank Info: 818-748-4701
Fitness The Roy and Patricia Disney Family Cancer Center offers numerous classes that are open to the public, including: • Yoga • Acupressure • Reiki • Meditation • Massage • Qi Gong • Acupuncture • Tai Chi • Guided Imagery New evening hours on Tuesday and Thursday! Location: Roy and Patricia Disney Family Cancer Center, 181 S. Buena Vista St., Burbank Info: 818-748-4701 EXERCISE SAFELY WITH GUIDANCE & SUPPORT Take part in a medically supervised exercise program through the Providence Saint Joseph Cardiac Rehabilitation & Fitness Center. Classes are ideal for healthy individuals or those with medical conditions. (A physician release form will be required for those with medical conditions.) Meets: Mondays–Fridays, classes run from 6 a.m. to noon; Mondays, Wednesdays, Fridays, 4–7 p.m. Location: 3413 W. Pacific Ave. winter 201fall 2011 Providence Health | 17
Wellness classes And Screenings Learning label lingo Part 1: Sept. 21, 1:30–2:30 p.m.; Sept. 22, 5–6 p.m. Part 2: Oct. 5, 1:30–2:30 p.m. (grocery store tour) Location: Providence Porter Ranch Health Center, 19550 Rinaldi St., Porter Ranch Info: 818-496-7536 Suite 202, Burbank Fee: May be partially reimbursed by insurance Info: 818-953-4494 Get Physical Learn about the benefits of exercise and how to incorporate physical activity into daily life. Meets: Nov. 3, 5–6 p.m. Location: Providence Porter Ranch Health Center, 19550 Rinaldi St., Porter Ranch Info: 818-496-7536 Arthritis Foundation Exercise Program A land-based program that provides gentle movements and activities to help increase joint mobility, muscle strength and stamina. Meets: Tuesdays, 8:45–9:45 a.m. Location: Providence Tarzana, 18321 Clark St., Tarzana Fee: $4 per class Info: Eileen, 818-883-0849 FITNESS CLASSES AS PART OF THE BEYOND 50 PROGRAM Providence also offers a variety of fitness and wellness classes for seniors, including: • Kundalini stretch yoga • Toning • Qi Gong • Tai Chi • Zumba Gold Fee: Classes are at nominal cost Meets: Call for information Location: Providence Occupational Health Center, 3413 Pacific Ave., Room 104, Burbank Info: 818-847-4535 18 | Providence Health
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Creating a Healthy kitchen Meets: Oct. 19, 1:30–2:30 p.m.; Oct. 20, 5–6 p.m. Location: Providence Porter Ranch Health Center, 19550 Rinaldi St., Porter Ranch Info: 818-496-7536 Healthy eating for the holidays Meets: Nov. 2, 1:30–2:30 p.m. Location: Providence Porter Ranch Health Center, 19550 Rinaldi St., Porter Ranch Info: 818-496-7536 Outpatient Nutritional Counseling Physician referral required. Meets: Appointments available Monday–Friday, 8 a.m.–4:30 p.m. Location: Providence Saint Joseph, 501 S. Buena Vista St., Burbank Info: 818-847-3550 Meets: Appointments available Tuesday–Thursday, 9 a.m.–4:30 p.m. Location: Providence Porter Ranch Health Center, 19550 Rinaldi St., Porter Ranch Info: 818-496-7536 Pre-Operation Total Joint Replacement Education Meets: Second and fourth Thursday of each month, 5–6 p.m. Location: Providence Occupational Health Center, Conference Room A, 3413 Pacific Ave., Burbank Info: 818-953-4430
Nutrition Roundtable Meets: Mondays, 12:30–1:30 p.m. Location: Providence Saint Joseph Cardiac Rehabilitation and Fitness Center, 3413 W. Pacific Ave. Suite 202, Burbank Info: 818-953-4494
Diabetes Classes Diabetes SelfManagement Classes A two-part class. Meets: Call for dates and times Location: Providence Saint Joseph, Lockheed B & C, 501 S. Buena Vista St., Burbank Info: 818-847-3277 Individual Sessions with a Diabetes Specialist Location: Providence Saint Joseph, 501 S. Buena Vista St., Burbank Info: 818-847-3277 Location: Providence Tarzana, Diabetes Care Center (in the MRI Center building), 18360 Burbank Blvd., Tarzana Info: 818-708-5593; preregistration is mandatory Diabetes 101 & Self-Care Two-part series taught by certified diabetes educators. A physician referral is required. Meets: Wednesdays, 3:30–5 p.m. Location: Providence Holy Cross, 4th Floor Conference Room, 15031 Rinaldi St., Mission Hills Info: 818-496-4310 for specific class dates Healthy Living with Diabetes A four-part series in which participants receive important information and training in the skills needed for living with diabetes. Doctor referral required. Meets: Tuesdays evenings; class attendance must begin with session 1 Location: Providence Tarzana, Diabetes Care Center (in the MRI Center building), 18360 Burbank Blvd., Tarzana
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Fee: Most insurance companies will pay for this program with physician referral Info: 818-708-5593; preregistration is mandatory Basic Diabetes Education Class Three-hour class that covers the basics of good diabetes care. Doctor referral required. Meets: Thursdays, 9:30 a.m.–12:30 p.m. Location: Providence Tarzana, Diabetes Care Center (in the MRI Center building), 18360 Burbank Blvd., Tarzana Fee: Most insurance companies will pay for this program with physician referral Info: 818-708-5593; preregistration is mandatory Diabetes and Pregnancy Three-hour class that teaches participants how to control blood sugar during pregnancy. Doctor referral required. Meets: Fridays, 9 a.m.–noon Location: Providence Tarzana, Diabetes Care Center (in the MRI Center building), 18360 Burbank Blvd., Tarzana Fee: Most insurance companies will pay for this program with physician referral Info: 818-708-5593; preregistration is mandatory
October LECTURES All lectures for Burbank Mall Walkers and Valencia Mall Walkers are in the Food Court. Lectures for Sherman Oaks are in the Food Court, Mezzanine level. Lectures for Topanga are in the Dining Terrace.
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Social Security and You Meets: Oct. 12, 9–10 a.m., bring your own bagel and beverage Location: Burbank Mall, 201 E. Magnolia Blvd., Burbank Speaker: Social Security Representative Info: 818-847-4535 Wrist Fractures and Fall Prevention Meets: Oct. 13, 9–10 a.m., bring your own bagel and beverage Location: Westfield Sherman Oaks, 14006 Riverside Drive, Sherman Oaks Speaker: Val Hunter, CHT Info: 818-847-4535 Your Medicare Options Meets: Oct. 19, 9–10 a.m. Location: Westfield Topanga, 6600 Topanga Canyon Blvd., Canoga Park Speaker: Paul Davis, Facey Medical Group Info: 818-847-4535
November LECTURES CHANGES TO MEDICARE 2012 Meets: Nov. 9, 9–10 a.m. Location: Burbank Mall, 201 E. Magnolia Blvd., Burbank Speaker: Center for Health Care Rights Info: 818-847-4535 CHANGES TO MEDICARE 2012 Meets: Nov. 10, 9–10 a.m. Location: Westfield Sherman Oaks, 14006 Riverside Drive, Sherman Oaks Speaker: Center for Health Care Rights Info: 818-847-4535 HEALTHY LIVING Meets: Nov. 11, 9–10 a.m. Location: Westfield Valencia Town Center, 24201 W. Valencia Blvd., Valencia Speaker: Linda Gaul Info: 818-847-4535
December LECTURES Beyond 50 Holiday Celebration Meets: Dec. 6, 11:30 a.m.–3 p.m. Location: Castaway Restaurant, 1250 Harvard Road, Burbank Info: $20 per person, 818-847-4535 Holiday Celebration Meets: Dec. 8, 9–10 a.m. Location: Westfield Sherman Oaks, 14006 Riverside Drive, Sherman Oaks Speaker: Linda Gaul Info: 818-847-4535 Holiday Celebration Meets: Dec. 9, 9–10 a.m. Location: Westfield Valencia Town Center, 24201 W. Valencia Blvd., Valencia Speaker: Linda Gaul Info: 818-847-4535 Holiday Celebration Meets: Dec. 14, 9–10 a.m. Location: Burbank Mall, 201 E. Magnolia Blvd., Burbank Speaker: Linda Gaul Info: 818-847-4535
AARP Driver Safety programs This two-part AARP/Driver Safety Program is for people 55 or older who want to reduce their automobile insurance premiums. You must attend both four-hour sessions to receive your AARP certificate. Meets: Oct. 12, 19; 1–5 p.m. (no classes in Nov. and Dec.) Location: Providence Occupational Health Center, 3413 Pacific Ave., Burbank Info: 818-847-4535
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Providence Saint Joseph Medical Center 501 S. Buena Vista St. Burbank, CA 91505-4809
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providence health & services PR OV ID ENCE MEDI CAL C ENTERS
Make Sure Any Health Plan or Physician Group You Choose Includes a
Providence Hospital
When it’s time to choose your health plan, it’s also time to consider which hospital you’d prefer for medical care. Providence Holy Cross, Providence Saint Joseph and Providence Tarzana Medical Centers are all contracted with most major insurance carriers and physician groups so you know you’ll receive high-quality care at in-network health plan member rates. In-network means less out-of-pocket costs to you. Our hospitals have contracts with: Health Plans • • • • •
Anthem Blue Cross AETNA Beech St Blue Shield Care 1st
• • • • •
CareMore Health Plan CIGNA Coventry Easy Choice Health Plan First Health
• • • •
Health Net Humana-Choice Care L.A. Care Molina
• • • •
Motion Picture Funds Multiplan Pacificare PHCS
• • • •
SCAN SeeChange Secure Horizons UnitedHealthcare
Physician Groups • El Proyecto Del Barrio • Facey Medical Group
• Health Care LA • HealthCare Partners Medical Group
• Lakeside Community Healthcare • Medicina Familiar Medical Group
• Preferred IPA • Regal Medical Group
Make a healthy choice and be sure a Providence Medical Center is in-network with your health plan and physician group. Not all health plans or physician groups are contracted with all Providence hospitals. For more details about the health plan contracts available at the Providence hospital of your choice, visit us at www.providence.org/california and click on the open enrollment button. Providence Holy Cross Medical Center Mission Hills
Providence Saint Joseph Medical Center Burbank
Providence Tarzana Medical Center Tarzana
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FREE GIFT CARD! Fill out the attached survey, including your email, and the first 200 respondents will receive a $5 CVS gift card
Tell us what you think! Your feedback matters, and we take it very seriously. It will help shape the articles included in future issues. Please take a moment to fill out the survey below. 1) Before reading Providence Health magazine, did you know Tarzana Medical Center, Holy Cross Medical Center and Saint Joseph Medical Center are part of Providence Health & Services?
❑ Asked my doctor about a Providence hospital ❑ Visited the hospital website at providence.org/
❑ Yes ❑ No
❑ Attended a Providence Health event ❑ Inquired about employment at a Providence
2) Providence Health magazine reflects positively on Providence Health & Services.
❑ 5 Strongly agree ❑ 4 Somewhat agree ❑ 3 No opinion ❑ 2 Somewhat disagree ❑ 1 Strongly disagree
• Updates on the latest health information • Announcements for free and low-cost screenings • News about Providence Health & Services
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❑ Became a volunteer at a Providence hospital ❑ Called 1-888-HEALING to get more information 5) Since receiving Providence Health magazine, how has your opinion about Providence Health & Services changed?
❑ Yes ❑ No
❑ Improved greatly ❑ Improved somewhat ❑ Remains the same (favorable) ❑ Remains the same (unfavorable) ❑ Declined
If so, what services would you be likely to use? (Check all that apply.)
6) What health-related issues would you be interested in seeing in Providence Health?
❑ Heart services ❑ Trauma/Emergency care ❑ Outpatient surgery ❑ Major surgery ❑ Cancer services ❑ Orthopedic services ❑ Stroke services ❑ Medical imaging/X-ray ❑ Maternity services ❑ Physical rehabilitation ❑ Other_______________________________________
❑ Maternity and OB/GYN ❑ Men’s health ❑ Heart disease ❑ Orthopedics ❑ Diabetes ❑ Nutrition ❑ High blood pressure ❑ Stroke ❑ Imaging/Screenings ❑ Cancer signs and treatment ❑ Other_______________________________________
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4) As a result of reading Providence Health magazine, what actions have you taken? (Check all that apply.)
❑ Scheduled an appointment to see a Providence
hospital physician
❑ Recommended a Providence hospital to a friend or a relative
7) How much time do you spend reading Providence Health?
❑ 1 hour or more ❑ 30–45 minutes ❑ 15–30 minutes ❑ 15 minutes or less
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