January February 2014 Providence Care Connections

Connections

January-February 2014  Vol. 12  Issue 1

Corporate Events

Leading the way in compassion and discovery.

 Staff Forums

11 February, Tues. 1:30-2:30 p.m.

Mental Health Services 12 February, Wed. 1:30-2:30 p.m.

St. Mary’s of the Lake Hospital 14 February, Fri. 10:00-11:00 a.m.

Providence Manor

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15th Annual Founders’ Dinner Theme: “The Roaring 20’s” 22 March, Sat. 5:30 p.m.

Ban Righ Hall, Queen’s University Keynote Speaker: Margaret Trudeau Visit: www.uhkf.ca 

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What’s Inside              

Plans unveiled for Providence Care Hospital! See photo spread inside...

Staff surpass United Way goal ePR - Milestones World Youth Volunteers Perform at Providence Manor Senior Friendly Initiatives A Wartime Mystery - Surprise discovery at St. Mary’s Thank you ACOP/Hildegarde Centre Advisory Councils Providence Manor staff complete Level 1 Palliative Care Program Design of new hospital - photos Dale Kenney, CEO, retires Founders’ Day New program manager for new stream of care Photos - Long Service Recipients Learning & Leadership opportunities Words of appreciation

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www.providencecare.ca ancing Quality of Lif e E nh for over 150 years

Friday, December 13th was a day of celebration for Providence Care as plans were unveiled for our new hospital, with many members of the community, patients and families, volunteers, special guests and staff on hand. At the event, Infrastructure Ontario and Providence Care announced that Integrated Team Solutions (ITS) had signed a fixed-price contract to design, build, finance and maintain the new Providence Care Hospital.

The announcement signifies that all contractual steps have been completed and that construction could begin. And it has – Ellis Don, the construction firm that is part of ITS, arrived on-site and set up its trailers at the Mental Health Services site in December. The project is expected to reach substantial completion in late 2016.

At the celebration, our Board Chair Glen Wood unveiled the design concepts and video that brings to life what the new Providence Care Hospital will look like when it is completed.

See the complete picture gallery and video of the new Providence Care Hospital design at www.providencecare.ca under “Redevelopment”, “Media Gallery” “Sixty years ago, I came into St Mary’s of the Lake Hospital when my late father worked here for 10–12 years as the head maintenance man, the best working years he spent in his entire life,” said John Gerretsen, MPP for Kingston and The Islands, pausing for a moment.

“You know at the end of the day, this [celebration and new hospital] is not about the Sisters or the people that work here – although they are excellent workers, it is not about the politicians or the unions, it is about only one thing and one thing only, and that is the best care surroundings for the vulnerable in our society, whether they have mental health, palliative care or complex continuing and rehabilitative care issues.”

“I would just like to say on a personal note, how inspiring it has been for me the caring that I see in the people that are working here,” said Cameron Shantz, a Principal with Parkin Architects, the firm that has been developing the design concepts in partnership with Providence Care staff and user groups. “We’ve been working here for a few months now in developing the design, and the amount of passion and care that people put into their jobs on a regular basis, and how they’re working towards creating the best healthcare facility that we can, it’s very inspiring to all of us.”

Providence Care Conn e c t io ns

Jan.-Feb. 2014  Vol. 12  Issue 1

Providence Care staff break own record during the 2013 workplace United Way campaign, raising over $63,000!

December 2013 News Release: Staff at Providence Care raised an impressive $63,251.55 for the United Way last year, surpassing their goal by over $13,000 and setting a new record for the organization’s annual contribution to this community fundraising effort.

This achievement means that for the 11th year in a row, Providence Care has shown leadership as the local health sector’s largest contributor to the United Way Kingston, Frontenac, Lennox and Addington campaign.

“This speaks to the passion and commitment of staff here at Providence Care,” says Ben Gooch, a staff who volunteered for the first time as Providence Care’s Workplace Campaign Chair.

“Our organization’s values are closely aligned with the United Way’s commitment to supporting our community,” Ben describes. “I’m continually amazed at the generosity of our staff and proud that we could contribute so much towards the campaign.”

Collectively, Providence Care staff across all

of our locations sold over 1,600 Portuguese donuts, over 250 candy apples, served over 300 chili lunches and auctioned over 120 cakes during the workplace campaign this year.

“It’s a labour of love and a really wonderful team initiative,” says Lynn Marie Bruce, a staff who has helped organize the homemade candy apple sale for six years.

“Employees at Providence Care have always been tremendous supporters of

the community through the United Way campaign and this year is no exception,” says Bhavana Varma, President and CEO of United Way of KFL&A. “The support of donors and volunteers at Providence Care leads the way within the healthcare sector.

Thanks to them, help will be available to the thousands of people who benefit from United Way funded programs.”

Since 2000, Providence Care staff has more than tripled its annual contributions to United Way.

{ Reaching an historical milestone On October 29th, 2013, Providence Care reached an historical milestone by implementing an electronic patient record (ePR) at our St. Mary’s of the Lake Hospital and related programs. In January 2014, we have reached our second go-live milestone for Mental Health Services, Providence Manor and some community programs.

After three years of continued work to significantly improve the patient/client/ resident journey in the health care network, Providence Care has implemented the ePatient Record across all hospital sites.

These go-live successes were representative

of the hard work and dedication staff put into the project.

But the journey is not over as some outpatient and community programs will be going live in the next month, connecting all Providence Care sites to an integrated patient care system with Kingston General Hospital and Hotel Dieu Hospital. The shared information will improve the way patient transitions happen in the Kingston care network.

Once the ePR system is fully implemented across the organization, our ePR team

will be focusing on further developing functionalities and expanding the use of the system. More and more documentation will be gathered directly in the ePR system. The system was envisioned to be scalable and adapt to future needs.

Providence Care is committed to the journey of continuously improving the way we deliver care.

- Véronique Scott Communications Officer ePatient Record

Providence Care Conn e c t io ns

Jan.-Feb. 2014  Vol. 12  Issue 1

World Youth Performance at Providence Manor On Friday December 27th, 2013 our residents at Providence Manor were entertained in the auditorium by 20 Canada World Youth Volunteers.

Residents and staff alike enjoyed the concert as the World Youth Volunteers danced, played the piano, and sang in English, French and Spanish.

The group is from Bolivia and Canada, four of which have been volunteering with Providence Manor since November 2013.

Senior Friendly initiatives Both provincially and locally, there are a number of strategies and initiatives underway that are focused on seniors. Most recently the Ministry of Health and LongTerm Care and the Minister responsible for seniors released a report written by Dr. S. Sinha, Provincial Lead, Ontario Seniors Care Strategy. The report is entitled “Living Longer, Living Well.” This report sets out key recommendations to inform a Seniors Strategy for Ontario:

 Promote health and wellness (e.g. staying active in one’s older age)

 Strengthen primary care  Enhance provision of home and community services

 Improving Acute Care (e.g., promote adoption of Senior Friendly Hospital principles)

The provincially-set Senior Friendly Hospital Framework is based on five domains:

 Organizational Support  Processes of Care  Emotional and Behavioural Environment

 Ethics in Clinical Care and Research  Physical Environment All 155 adult hospitals in Ontario are involved with the Senior Friendly Hospital

project, including Providence Care. Our Mission, Vision and Values of treating each person with respect, dignity, and compassion fully support the intent of senior friendly initiatives.

Providence Care Senior Friendly Hospital Improvement Plan Our Senior Leadership Team convened a Senior Friendly Hospital Steering Group to assist with the development of a Senior Friendly Hospital Improvement Plan. The Plan was written to meet requirements set out under the Health Services Accountability Agreement 2013-14, an accountability agreement we have with the South East Local Health Integration Network (LHIN). Providence Care is expected to develop a Senior Friendly Hospital Improvement Plan and to focus on implementation plans for the management of functional decline and delirium.

Section One: outlines our strengths and how we are currently aligned with the Senior Friendly Hospital Framework. For example, Providence Care has a comprehensive Falls Strategy in place, has implemented a Wound Care Resource Team, and physical design components for a senior friendly hospital were included in the Mandatory Requirements for bidders on our new hospital.

Section Two: outlines areas for improvement in year one and subsequent

years. For example, two of the major initiatives outlined in our plan are:

 Developing protocols and adopting

best practices with respect to delirium prevention and management.

Functional decline assessment tools will also be incorporated.

 Developing best practices and

approaches to Advance Care Planning – the process of a capable adult talking over their beliefs, values, wishes or instructions about the health care they wish to consent to or refuse, with health care providers, Substitute Decision Maker (SDM) and/or family, in advance of a situation when they are incapable of making health decisions.

Providence Care’s strong commitment to quality, compassionate care aligns naturally with moving forward with these initiatives: a pilot project is underway on processes of care and incorporating the appropriate screening tools for delirium prevention and management in geriatric psychiatry; a framework, policies and procedures, and best practices are being developed to support Advance Care Planning; education of appropriate staff is being undertaken; conversations with patients, clients and their families are being initiated; physicians and interprofessional staff are being engaged; and community partnerships are being developed and strengthened.

- Cathy Clark, Communications Officer

Providence Care Conn e c t io ns

Jan.-Feb. 2014  Vol. 12  Issue 1

A wartime mystery: Tracing the roots of a surprising discovery at St. Mary’s of the Lake Hospital During a routine clean in St. Basil’s Anglican sacristy earlier this fall, Alison Filteau made a surprising discovery. St. Basil’s Chapel, on the second floor in St. Mary’s of the Lake Hospital, has for years been a place of refuge and spiritual reflection for patients and their families.

As a member of the Spiritual Health team, Alison was going through the silver pieces used during services and cleaning each set.

When she was done, some of these pieces were to be given away – because Anglican services are no longer held at St. Mary’s.

“I noticed an inscription dating back to World War I on the paten that referenced the PPCLI – Princess Patricia’s Canadian Light Infantry,” Alison said. “My heart skipped a beat! My future son-in-law is a 2nd Lieutenant in the military, and he and my daughter have recently moved to Edmonton. His regiment is part of the PPCLI at Canadian Forces Base Edmonton.”

In full, the inscription reads: “For King and Country. PTE. William Vincent. II..304145.

P.P.C.L.I Killed in Action. Vimy Ridge.

April 9th 1917.”

could speak to us. I also wondered about the donors, and what might have been on their hearts as they gifted these items to St. Mary’s following Private Vincent’s death.”

As the Archivist at Providence Care, when I learned of this find, I too was curious. How did these items come to reside in the chapel at St. Mary’s? The chapel itself did not open until 1975, although parts of the hospital itself date back to the late 1800s. This mystery – hidden for so long – prompted me to look back at the history of St. Mary’s and its role in WWI and WWII. War years history – St. Mary’s of the Lake Hospital The Sisters of Providence of St. Vincent de Paul bought the St. Mary’s property from Les Soeurs de la Congregation de Notre Dame de Montreal in 1904, who had operated a boarding school for girls there.

In 1910, the Sisters of Providence opened an orphanage at the site, which they ran for the next 30 years.

“Most of the silver items do not have inscriptions,” said Rev. Dr. Neil Elford, Providence Care’s Director of Spiritual Health, Mission and Ethics. “I was intrigued, and wondered what stories the chalice and paten might tell, if they

In 1941, St. Mary’s was leased to the Department of National Defence for the purpose of conversion to a General Military Hospital, and use by the Royal Canadian Army Medical Corps during the war years.

The hospital included approximately 125 beds and was “most often taxed beyond this capacity”, according to documents from the Archives of the Sisters of Providence.

In summary of these years written in 1971, Dr. M. M. James recounts an anecdote about a high-ranking German General who was captured in the African Campaign.

He subsequently underwent surgery in the hospital, and was a very grateful and cooperative patient. “It became his custom… to dress in his full-dress general’s uniform… He would thus stand about his room and the corridor, in the company of his guard, and bow to all passing personnel. This display of plumage was not one of arrogance, but rather… to exhibit appreciation and respect for those who were administering to him.”

St. Mary’s of the Lake Hospital was officially returned to the Sisters of Providence in 1946, and was converted by the Sisters to a hospital for the chronically ill. Today, it is part of our Providence Care organization, and provides services including complex medical care, seniors health care, physical rehabilitation and palliative care.

Private William Vincent, Killed at Vimy Ridge, April 9th, 1917 While neither Providence Care’s Archives, nor those of the Sisters of Providence of St. Vincent de Paul yielded any information about the inscription on the paten, a search through the digitized WWI records at Library & Archives Canada found that Private William George Vincent was 18 when he enlisted in 1915, and was born in Foxboro, Ontario. He was killed in action and buried at Vimy Ridge. Veronica Stienburg, Archivist for the Sisters of Providence, suspects the chalice and paten inscribed with Private Vincent’s name were left at the chapel in St. Mary’s by an Anglican chaplain, who may have known the family.

Providence Care Conn e c t io ns

Jan.-Feb. 2014  Vol. 12  Issue 1

A wartime mystery: Tracing the roots of a surprising discovery at St. Mary’s of the Lake Hospital cont’d...

Returning the chalice and paten to the PPCLI, Canadian Forces Base Edmonton Just a short time after the discovery of the chalice and paten in the chapel at St. Mary’s, as luck would have it, Rev. Neil Elford was planning a trip to Edmonton, where his son was getting married. He wrote to Padre Ian Olive at CFB Edmonton, and asked to be able to repatriate the chalice and paten to the PPCLI – which, as it turns out, is celebrating its 100th anniversary next year.

Padre Olive wrote back, overwhelmed by the gesture and gratefully accepting the donation.

“To have these memorial items and to be able to display them in the Chaplains Display Case in honour of a fallen member is very special and whilst I am a Chaplain with 1PPCLI, the chalice and paten may be used and placed on display on special occasions such as ‘Vimy Day’,” he wrote.

For Neil, being able to present the items to members of the PPCLI personally was a deeply meaningful experience, and one that he says connects us today with our history and the people who went before us – including Private Vincent and the Sisters of Providence.

We are still connected today to the stories in our past, and we are honouring that together.”

- Megan Kerrigan, Archivist

“Taking the chalice and paten to Edmonton was an extension of Providence Care’s ongoing Mission today, and how we live out our Values – respect, dignity, compassion and stewardship.

Thank you to Providence Manor staff complete ACOP/Hildegarde Level 1 Palliative Care Program Centre Advisory Committed to ongoing quality improvement Councils Congratulations to . . .

The Attendant Care Outreach Program (ACOP) and Hildegarde Centre Advisory Councils recently gathered together to share in a holiday lunch. It is a way for us to say thank you to the members of both councils for their time, commitment and dedication to the programs and our clients.

Maria Pavao, Louise Sherwood, Amelia Moreira, Candida Powell, Henriette Turner, Olivia Santos, Jitka Satori, Melissa Young, Berlinda Espinosa, Lea De Leon, Lori Rendell, Shannon Millikin and Carole Forsythe who took part in a five-week Level 1 Palliative Care Program hosted by Providence Manor and facilitated by Carol Northcott from South East CCAC (with no charge).

As one of the participants stated, “we need to start a palliative care team at Providence Manor, so many of our residents will benefit from this.” Providence Manor now has 27 staff members who have completed Level 1 Palliative Care. With the ongoing support from our Management Team we hope to bring more education to our staff in the future, including the Level 2 Palliative Care Program.

Each person received their certificate on December 4 and are now eager to share their new knowledge and understanding of Palliative and End-of-Life Care with other staff members.

Well done everyone!

- Lynne Hendry Quality Improvement Facilitator Providence Manor

Integrated into the landscape and local architecture, drawing from the beauty of the surrounding environment

Design plans unveiled ... Providence Care Hospital Natural light, smart design, access to outdoor spaces, peaceful & healing views

Single patient rooms, adjoining private washrooms, bedside touchscreens adjust controls (i.e. lights, temperature, TV, curtains)

Leading edge technology, units organized to support collaboration & interprofessional care

Welcoming, home-like, patient-centred environment, easy way finding

Design plans unveiled ... Providence Care Hospital Designed to achieve LEED Silver designation, achieving industry leading-edge energy efficiency

Providence Care Conn e c t io ns

Dale Kenney retires as our President & CEO after 34 years working for the Kingston hospitals at future plans for Providence Manor, and many of our community programs are growing.”

January 8, 2014 News Release: Longtime Kingston health care leader Dale Kenney is stepping down as Providence Care’s President & Chief Executive Officer. Kenney, who has been CEO at Providence Care since 2008, retires from the organization January 10, 2014.

Providence Care is southeastern Ontario’s leading provider of Aging, Mental Health and Rehabilitative Care; it employs over 1,500 staff, and operates St. Mary’s of the Lake Hospital, Mental Health Services and Providence Manor, as well as numerous community locations across the region.

“It has been a privilege to work with many people across the health care system in Kingston and southeastern Ontario throughout my career,” said Kenney. “Now that the new Providence Care Hospital is under construction, I felt that this was a good time for new leadership at the organization. Preparations are underway to bring together the services from St. Mary’s of the Lake Hospital and Mental Health Services into a new, state-of-the-art facility three years from now. We’re also looking

Kenney, who was born at Hotel Dieu Hospital and attended St. Lawrence College, has worked in the local health system for most of his career. Beginning first in the Financial Services department at Hotel Dieu Hospital, he went on to become member of the senior leadership team there, and then to lead a Joint Planning Office for the Kingston General Hospital (KGH), Providence Care and Hotel Dieu Hospital.

The hospitals’ collaborative approach to redevelopment planning helped secure support for the expansion and construction plans of all three organizations, including the major renovations at the KGH and Hotel Dieu Hospital. In 2011, three years after he became CEO at Providence Care, the province gave the green light for the Providence Care Hospital planning to move forward; just before Christmas 2013 the architectural design concepts for the new building were unveiled publicly and construction has now begun.

“Dale is a respectful and compassionate leader, and has ‘lived the Mission’ of Providence Care to ‘enhance the quality of life’ throughout his career,” said Glen Wood, Chair of the Providence Care Board of Directors. “Under Dale’s leadership Providence Care is this region’s leader in Aging, Mental Health and Rehabilitative Care – areas of service that each of us and our families depend on. We’re grateful to Dale and wish him well in the future.”

Wood noted that the Board of Directors has appointed Cathy Szabo as the new President & Chief Executive Officer for Providence Care, effective April 1, 2014.

Szabo is currently the CEO of the Central Community Care Access Centre (CCAC).

Sandra Carlton, Providence Care’s VicePresident of Mission, Values & People is Acting President & CEO through the end of March.

Jan.-Feb. 2014  Vol. 12  Issue 1

Providence Care Conn e c t io ns

Jan.-Feb. 2014  Vol. 12  Issue 1

Dale Kenney - our President & CEO since 2008 Thank you and best wishes on retirement!

Q. Looking back over your years as President On the lighter side... & CEO, what would you say you are most proud of?

A. I am most proud of the results of our

patient, client, resident, family and staff and physician surveys over the years. Our programs and services have been consistently recognized for and continue to deliver high quality care and our staff have increasing trust in the organization.

One of the accomplishments I’m most proud of is seeing the vision of our new hospital coming to reality. The Providence Care Hospital project has been many years in the planning and will provide a state-of-the-art care environment for our patients and clients and a modern, improved work environment for our physicians, staff and volunteers.

Q. What will you miss the most about Providence Care?

A. The people of Providence Care are what I will miss the most and the values based culture that provides such a great working environment.

Q. What do you see as our organization’s strongest asset?

A. By far, our strongest asset is our people.

Also, the rich legacy of the Sisters of Providence of St. Vincent de Paul and the values based culture that supports our work.

Q. Do you have any parting message for the people of Providence Care as we look to the future?

A. As I know they will, keep providing

the great care our organization is known for and remember to always look after each other.

Q. Do you have any exciting plans for retirement?

A. My bucket list includes more travel,

more golf and more time with my family, in particular my grandchildren.

Lorraine and I are going to spend six weeks down south this winter. I am also going to do some part time work with the Sisters of Providence when I return from vacation.

Q. Favourite style of music?

A. I enjoy many styles of music. I am also a big Eagles fan.

Q. Favourite sports team?

A. I follow hockey and I have been a long time Toronto Maple Leafs fan.

Q. Hobbies?

A. I enjoy playing golf and spending

time on the St Lawrence River in the summertime.

Providence Care Conn e c t io ns

Jan.-Feb. 2014  Vol. 12  Issue 1

In celebration of Founders’ Day Each year on December 13th, Providence Care honours the legacy of our founders, the Sisters of Providence of St. Vincent de Paul. This date back in 1861 is the day four Sisters of Providence arrived in Kingston from Montreal to establish a community to serve the elderly, the poor and the underprivileged at the House of Providence - now Providence Manor. Providence Care proudly carries of the Mission of the Sisters in all that we do each day.

Exterior view, House of Providence, ca. 1890’s Image courtesy of the Sisters of Providence of St. Vincent de Paul Archives

During Founders’ Day, staff are greeted by members of our Board of Directors, Senior Leadership Team and Managers and presented with a token of appreciation for their dedication and commitment to living our Mission every day.

Providence Care New program manager for new stream of care

profile

Providence Care has recently introduced a new stream of care at our St. Mary’s of the Lake Hospital - Restorative Rehabilitative Care, also known as ‘slowpaced rehabilitation’ or ‘low tolerance, long duration rehabilitation.’

The service is comprised of 14 beds within the compliment of Complex Medical Care and is now open for business. Our first Restorative Rehabilitative Care patient was admitted October 31, 2013. This program fills a much-needed service gap in our region. It is suitable for individuals in need of an interprofessional rehabilitative program, but who may not be able to tolerate the intensity, frequency and duration of traditional acute care or short duration rehabilitation. Referral populations include geriatrics, orthopedics, stroke, neurological, and deconditioned/medical.

Caryn Langstaff, Program Manager for the new service says,

“This is a very exciting time at St. Mary’s, in that we are now providing a service to address the needs of a specific patient population in our region who might otherwise not have had an opportunity for rehabilitation. This service will improve patient outcomes, while improving patient flow and alternative level of care rates.”

- Restorative Rehabilitative Care

Caryn’s role supports the integration of the new 30-bed unit on Gibson 3 at St. Mary’s, comprised of 14 Restorative Rehabilitative Care beds and 16 Seniors Rehabilitative Care beds. Initially, her focus has been on developing referral processes, documentation and guidelines for admission to the new program stream, while supporting nursing and allied health staff in their continued excellence in patient care.

Caryn started her position with Providence Care last fall and brought with her a wealth of experience, having held clinical roles in education, acute and rehabilitative health care and private practice, and is passionate about rehabilitation and improving patient outcomes.

On joining our Providence Care family Caryn states, “The Providence Care team are experts in rehabilitation, and they truly live the Vision, Mission and Values of the organization.

I have always admired the expertise and excellence at St. Mary’s of the Lake Hospital, and I am thrilled to be a part of the Providence Care Team!”

- Caryn Langstaff, M.Sc., SLP(C) Program Manager Seniors Rehabilitative Care & Restorative Rehabilitative Care

Caryn Langstaff - Program Manager Seniors Rehabilitative Care & Restorative Rehabilitative Care St. Mary’s of the Lake Hospital

On the lighter side: Hobbies – running, travelling, food Hometown – Belleville, Ontario Favourite band – Blue Rodeo Favourite Book – To Kill a Mockingbird

Providenc e Ca re Con n e c ti o n s

Jan.-Feb. 2014 ď ˇ Vol. 12 ď ˇ Issue 1

Congratulations long-service award recipients!

Providence Care Conn e c t io ns

Jan.-Feb. 2014  Vol. 12  Issue 1

BUILDING...

HOSPITAL Beginning March 14, 2014, and spanning 110 days, Clara’s Big Ride will cover 12,000 kilometres through every province and territory, visiting 95 communities and connecting Canadians to the cause of mental health at the grassroots level.

Clara will be in Kingston on March 24th, speaking at a community event hosted by University Hospitals Kingston Foundation in support of mental health research led by Providence Care’s Dr. Roumen Milev.

For further details on Kingston visit: www.uhkf.ca

Get the latest news at:

http://providencecareredevelopment.wordpress.com/

PROVIDENCE CARE HOSPITAL: Bringing together the programs and services of St. Mary’s of the Lake Hospital and Mental Health Services in one new hospital located at 752 King Street West in Kingston.

For Official Route map: Bell.ca/clarasbigride/map

Providence Care Learning & Leadership Services Presents...

Cognitive Behavioural Therapy Skills: Leading Collaborative and Effective Therapy Groups 6 & 7 February 8:30 a.m. - 4:00 p.m.

The course explores the benefits of CBT in a group setting, as well as application of specific CBT techniques, with a strong emphasis on group process issues that can challenge even seasoned therapists.

Effective Strategies for Behavioural Approaches to Dementia Care: “Priming, Timing and Miming” 3 March 8:30 a.m. - 12:00 p.m.

This Workshop introduces the “Priming, Timing, Miming” Behavioural Model of care planning for persons with a dementia.

Non Crisis Intervention (NCI) Training February: 4: NCI R F 8:30–11:30 a.m. or 1:00–4:00 p.m.

13: NCI Day 1 (Initial training) 8:30 a.m.–3:30 p.m.

14: NCI Day 2 (Initial training)/NCI R APT 8:00 a.m.–4:00 p.m.

25: NCI R APT 8:00 a.m.–4:00 p.m.

27: NCI R F 8:30–11:30 a.m.

March: 3: NCI R F 8:30–11:30 a.m. or 1:00–4:00 p.m.

13: NCI Day 1 8:30 a.m.–3:30 p.m.

14: NCI Day 2/NCI R APT 8:00 a.m.–4:00 p.m.

19: NCI R APT 8:00 a.m.–4:00 p.m.

Contact: Call 613-548-5567, ext. 5713 or Email learning@providencecare.ca Location: Providence Care Mental Health Services, Learning & Leadership Centre 752 King St. W., Kingston Published by: Providence Care Communications Dept.

Editor: Cathy Clark, 613-548-5567, ext. 5995

WORDS OF APPRECIATION

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 From the family of a resident of Providence Manor:

“We have nothing but great things to say about our Mother's care at Providence Manor. She is so happy and everyone treats her well.

 From a patient of St. Mary’s of the Lake Hospital:

“The nurses were fantastic - couldn’t have asked for more and really like the team’s discharge planning approach.”

 From a family member of a client of Mental Health Services:

“Very pleased with the care and resources my wife received while a patient. Thank you for all that you did for her and me while she was in your care.”

Check out our new website! www.providencecare.ca Submissions welcome Send to: clarkc@providencecare.ca