June 2013 connections

Connections

June 2013  Vol. 11  Issue 4

Leading the way in compassion and discovery.

Members of the 1963 Ontario Hospital Nursing Grad Class visit

what’s inside 

ePR puts themselves in patients’ shoes

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Providence Care's Director of Spiritual Health, Mission & Ethics honoured with national award

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Providence Care receives funding for expansion of Nurse Led Outreach Team

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Staff & Family BBQ photos

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New Medical Director at Providence Manor

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Providence Care introduces new stream of care

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Providence Care releases Annual Report 2012-2013

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Mission event: VOCEC Car Wash

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Words of appreciation

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In celebration of their 50th anniversary, members of the 1963 Ontario Hospital Nursing Graduation Class visited our Mental Health Services facility on June 12th. Many thanks to Krystal Mack (Manager, Adult Treatment and Rehabilitation, Mental Health Services) and Paul Reid (Mental Health Services retiree) who took the enthusiastic group on a tour of the building. After the tour, many headed down to see the old Leahurst building, just down the road from Mental Health Services. Leahurst, which was part of the old Rockwood Psychiatic Hospital, served as a nurses residence in the late 1800’s to the mid 1900’s.

The Rockwood Hospital Training School for Nurses was the first of its kind in Canada and underwent many changes in its 90-year history:

www.providencecare.ca ancing Quality of Lif e E nh for over 150 years

1888-1931 - Rockwood Hospital Training School for Nurses 1932-1967 - Ontario Hospital Training School for Nurses 1968-1970’s - Kingston Psychiatric Hospital (KPH) School of Nursing Mid 1970’s - The Registered Nurse Program was transferred from KPH to St. Lawrence College. The one-year Registered Practical Nurse Program continued under KPH until 1975. This was an era of standardization in health care education.

Providenc e Ca re Con n e c ti o n s

June 2013  Vol. 11  Issue 4

The ePR team put themselves in patients’ shoes

We all know that every single patient, client and resident experience is unique and complex. When someone comes to Providence Care, his or her needs depend on the particular situation.

While in our care, we – as health professionals – we are conscious of the unique concerns of each person we serve.

We want to work together to provide the best care and services we can.

The new ePatient Record (ePR) system will strengthen the connections between our frontline clinical staff, support services and our administration. It will help information flow more efficiently and be more

accessible where and when it is needed, all with the goal of improving patient, client and resident experience.

The ePR team is in the process of testing the new system. To make sure it is ready to go-live in the fall, the team must put itself “in our patients’ shoes,” and think about all the different types of scenarios that may arise. The scenarios must reflect all types of patient, client and resident journeys – from the very simple ones, to the much more complex. From admission to discharge, the team is thinking about the various perspectives and system needs. When we test the new modules and functionalities of the ePR, we are

identifying potential issues and bugs, and making sure they can be resolved.

The input of our ePR team members, champions and other staff who have helped provide advice and feedback all through the development of the new system, is extremely valuable. As we wrap up the integrated testing, we can be confident that many points of view have been considered.

We continue to be motivated by the knowledge that the ePR will impact patient, client and resident experience, modernize and standardize our practices, and improve information access and flow.

- Véronique Scott, Communications Officer ePatient Record

Providenc e Ca re Con n e c ti o n s

June 2013  Vol. 11  Issue 4

Providence Care’s Director of Spiritual Health honoured with national award Congratulations to Neil Elford, our Director of Spiritual Health, Mission and Ethics. Neil recently received national recognition from the Canadian Association for Spiritual Care, when he was awarded the Vera Rochon Distinguished Service Award. This award honours individuals who have consistently promoted the highest standards of professionalism and service in the field of spiritual care, counselling and education.

Providence Care receives funding for expansion of Nurse-Led Long-Term Care Outreach Team “It is an exciting opportunity to build on the success of the Nurse-Led Long-Term Care Outreach Team (NLOT),” states Shelagh Nowlan, VP of Long-Term Care at Providence Care. “It will make a big difference and be a real benefit to our residents and staff.” Shelagh is referring to the recent announcement from the South East Local Health Integration Network (SE LHIN) that they have granted base funding for the Nurse-Led Long-Term Care Outreach Teams.

The Outreach Team initiative is one of several projects the SE LHIN implemented three years ago under Ontario’s Emergency Room and Alternate Level of Care Strategy.

Its primary intent was to ensure long-term care home residents have access to timely, high quality care within their Homes and to minimize avoidable resident transfers to emergency and hospital admissions. In light of new priorities set forth in Ontario’s Action Plan for Health Care, which emphasizes helping seniors stay healthy and live at home longer, the Ministry of Health and Long-Term Care has expanded the parameters of the NLOT initiative to maximize the program’s capacity to better meet local and provincial priorities.

Two NLOTs operate in the Kingston area; one through the Community Care Access Centre and the other through Providence Care. Judy Ferguson and fellow Nurse Practitioner, Cheryl Knott, make up our

LtoR: Cheryl Knott and Judy Ferguson, Nurse Practitioners; Shelagh Nowlan, our VP of Long-Term Care.

Outreach Team for Providence Manor as well as for Helen Henderson and Extendicare. The CCAC Outreach Team covers the other long-term care homes in Kingston. Providence Manor will continue as the lead Home for the project under the new funding.

During its first three years, the Nurse-Led Outreach Teams paved the way in tracking, identifying, and interpreting data on the needs of long-term care residents and reasons why transfers to emergency and hospital admissions take place. A real need was identified for advanced care planning.

Although emergency transfers will remain

an important focus under the new funding, a Re-Scope Working group comprised of LHIN and Ministry of Health & LongTerm Care representatives has determined that the NLOTs have progressed to include palliative care support, building staff capacity, system flow interventions and collaboration with primary care providers.

“It is about meeting the changing needs of our residents, many of whom we are now seeing require a higher level of care,” says Shelagh, “the role of the Nurse-Led Outreach Team is more vital than ever.”

- Cathy Clark, Communications Officer

Providenc e Ca re Con n e c ti o n s

June 2013  Vol. 11  Issue 4

Providence Care Staff & Family BBQ Many of our staff, physicians, volunteers and their families enjoyed the Staff & Family BBQ held Sunday, June 9 on the grounds of our Mental Health Services location. There was no shortage of fun activities from the bouncy castle, pony rides to face-painting and more!

The dunk tank event raised $450 for Providence Care’s Patient/Client/Resident Needs Fund.

Providenc e Ca re Con n e c ti o n s

June 2013  Vol. 11  Issue 4

Dr. Ivan Stewart stepping down as Medical Director for Providence Manor Dr. David Barber moves into the Medical Director role August 1, 2013 Dr. Ivan Stewart was honoured at the May meeting of the Providence Care Board of Directors. Dr. Stewart has served as Medical Director at our Long-Term Care Home, \ Providence Manor, since 1991 and will be stepping down as of August 1, 2013. As Medical Director Dr. Stewart also served on the Board until 2005, when a bylaw was passed removing the requirement for the person in that position to be a member.

As Medical Director, Dr. Stewart has provided the Home with both strong medical leadership and passion for the care of the elderly. He truly embodies the values of Providence Care. He has offered sage advice and strong advocacy for the residents within our Home, and for the Long-Term Care sector as a whole.

Dr. Stewart will continue in his role as attending physician at Providence Manor.

As we say goodbye to Dr. Stewart we welcome Dr. David Barber, Queen’s Family Medicine, as our new Medical Director for Providence Manor, effective August 1, 2013.

Dr. Barber has just finished a three-year term on our Providence Care Board of Directors. He has been an attending physician at the Manor and the liaison with Queens Family Medicine team since 2010.

Top photo: Glen Wood (left in photo), Chair of our Providence Care Board of Directors, congratulates Dr. Ivan Stewart on his upcoming retirement. Dr. Stewart was honoured at the May Board meeting for his many dedicated years of service as Medical Director at Providence Manor. Thank you Dr. Stewart!

Photo at Left: Dr. David Barber will take over the reins as Medical Director at Providence Manor as of August 1, 2013. Welcome Dr. Barber!

Providenc e Ca re Con n e c ti o n s

June 2013  Vol. 11  Issue 4

Kingston hosts Therapeutic Recreation Ontario Provincial Conference June 11-14

The City of Kingston welcomed over 250 Therapeutic Recreation (TR) Professionals from across the province June 11th to 14th for the annual Therapeutic Recreation Ontario (TRO) Conference. This was the first time the conference was held in Kingston and many Providence Care staff were actively involved with planning the conference. Stacy Jowett from Mental Health Services and Colleen Stoneman from Providence Manor co-chaired the conference while Shannon McCallumn, St. Mary’s of the Lake Hospital, was Chair of Marketing and Sponsorship; Katherine Kelly, also from St. Mary’s, acted as Facilities Chair; and Catherin Ernst from Mental Health Services served as Social Co-Chair. The planning committee was rounded out with other volunteers from other organizations from Kingston, Ottawa and even Thunder Bay. The theme for this year was “RECognizing our place in History” as 2013 was gearing up to be an historical year for TRO. The four day conference kicked off with a certificate course on Music and Laughter. There were 30 sessions running concurrently in six time slots. Sessions offered information on a variety of client populations (from children to seniors, from those with mental health issues to brain injury to rehabilitation needs), and a variety of settings (community, long-term care, and hospital).

The conference included three great keynote speakers -Vicki Keith, Deborah Kimmet, and Diane Dupuy, who closed out the conference with a very motivating presentation. Also presenting at the conference was Providence Care’s Stacy Jowett, who has been elected for her second two-year term on the Board of Directors of TRO. Many of our Providence Care Therapeutic Recreation and Recreation staff attended the conference along with other participants

from other organizations from across Ontario, including many who joined in via teleconference.

Thanks goes out to those who volunteered in lead roles and others who also volunteered their time to assist with the conference: Bonnie Wemp, from Providence Manor; Brent Stevens, Marilyn Slack and Angie Teal, all from Mental Health Services; and Angeline Fisher from St. Mary’s of the Lake Hospital. Special thanks to Eddy Lloyd for arranging all the video and teleconferences.

A number of Providence Care staff attended this year’s Therapeutic Recreation Ontario Conference, June 11th to 14th.

Providenc e Ca re Con n e c ti o n s

June 2013  Vol. 11  Issue 4

NEWS FLASH

Providence Care introduces a new stream of care Providence Care is moving forward to address needs of a specific patient population in our region, identified by the South East Local Health Integration Network in the Clinical Services Roadmap.

We are implementing changes to establish a new stream of care, commonly referred to as “slow-paced or slow-stream rehabilitation”, or “low tolerance, long duration rehabilitation. Our clinical teams at St. Mary’s of the Lake Hospital have been working toward including slow-paced rehabilitation within the current Complex Continuing Care program.

What is slow paced rehabilitation?

The introduction of slow paced rehabilitation at Providence Care will meet the needs of patients who require longer periods of rehabilitation at a slower pace to meet the patient’s tolerance level – needs that are not easily met through traditional acute care or short duration rehabilitation. Watch the Ontario

Hospital Association’s video to find out more about this new stream of care: http://media.oha.com/Video/CCCR9final wmv

How

will slow paced rehabilitation be implemented?

The new stream of care will consist of 14 beds within the existing bed compliment of Complex Continuing Care to form two 30 bed units: 30 complex medical care beds (3 South), and a second 30 bed unit comprised of 14 slow paced rehabilitation beds and 16 specialized geriatrics beds (Gibson 3 and 3 South – module 3).

The allocation of resources will shift to provide care in alignment with the patient population. A working group has been formed to begin the planning for the new stream of care and will continue its work throughout the implementation to ensure a smooth transition. This group will assist with components such as clinical criteria,

service delivery, care plan and the title used going forward. The reorganization of support supplies, equipment, call-bells and other infrastructure will be prioritized and managed through the efforts of the working group and the staff on the unit.

When

will the new stream of care be implemented?

The new stream of care will be implemented through the gradual integration of slow paced rehabilitation patients into the existing 14 bed module beginning at the end of September 2013.

Work to introduce slow paced rehabilitation has already begun with an information kickoff meeting held for 3 South and Gibson 3 staff on June 6th and the implementation working group is set to meet the third week in June.

- Jessica Herbison, Communications Officer, Redevelopment

Mission events at Providence Care

Celebrating our Values:  Respect & Dignity  Compassion  Stewardship  Compassion ~ We are sympathetic and conscious of the needs of others, and have a deep desire to respond.

Car Wash in support of VOCEC Hands on Carwash As part of our ongoing Mission events in celebration of our Values, Providence Care held a Car Wash Day on Thursday, May 30.

All proceeds from this event, focusing on our Value of Compassion, went in support of Hands on Carwash, an affirmative business of Voices, Opportunities & Choices Employment Club (VOCEC).

employment for consumers of mental health. The corporation is run by a community volunteer Board of Directors responsible for overseeing social enterprise businesses in the Kingston Area.

Providence Care’s Mental Health Services provides staff support and space for some of the businesses.

VOCEC is a non-profit corporation, established to create and provide

Many thanks to all who supported this Mission event!

Providenc e Ca re Con n e c ti o n s

Providence Care Annual Report 2012-2013 released Check it out online at www.providencecare.ca

June 2013  Vol. 11  Issue 4

BUILDING...

HOSPITAL

Get the latest news at:

http://providencecareredevelopment.wordpress.com/

PROVIDENCE CARE HOSPITAL: Bringing together the programs and services of St. Mary’s of the Lake Hospital and Mental Health Services in one new hospital located at 752 King Street West in Kingston.

WORDS OF APPRECIATION

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 From family members of clients of Mental Health Services:

“The staff are so friendly and professional and accessible and ready to talk to me and treat the family so kindly.”

“It is great to have a facility like Providence Care where family can know their loved one is safe.”

 From family members of residents of Providence Manor:

“This is not an easy transition to make and staff have helped with much care and compassion.”

“Best thing that ever happened to our family was when our Mother was given a room at Providence Manor it is the best.”

 From family members of patients of St. Mary’s of the Lake Hospital:

“Many thanks to the staff for the calm, kind, compassionate care of all of us.”

“Thank you for the excellent care given our Father - your kindness and attention to detail has made such a difference.”

Published by: Providence Care Communications Dept.

Editor: Cathy Clark, 613-548-5567, ext. 5995

Submissions welcome Send to: info@providencecare.ca