March 2014 Providence Care Connections

Connections

March 2014  Vol. 12  Issue 2

Leading the way in compassion and discovery.

Corporate Events  15th Annual Founders' Dinner

Theme: "The Roaring 20's" 22 March, Saturday 5:30 p.m.

Ban Righ Hall, Queen's University Keynote Speaker: Margaret Trudeau Visit: www.uhkf.ca

Congratulations to the recipients of the 2013 Providence Care Staff Achievement Awards:

 Staff Forums

8 April, Tuesday 1:30-2:30 p.m.

Mental Health Services 9 April, Wednesday 1:30-2:30 p.m.

St. Mary’s of the Lake Hospital 11 April, Friday 10:00-11:00 a.m.

Providence Manor

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Staff Achievement Award Nominees Providence Care poster accepted for Quality Conference UHKF Associate Director-Major Gifts - Nicole Pierce Mission event: ChiliFest Competition Hildegarde Centre 35th Anniversary Ceremony recognizing response to safety situation Clara’s Big Ride in Kingston Mar. 24 Money raised for KGH Child Life Services in honour of 4 year old Mock-up rooms: bringing design of new hospital to life Learning & Leadership opportunities Words of appreciation

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Colleen Stoneman

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www.providencecare.ca ancing Quality of Lif e E nh for over 150 years

Sandra Carlton, Acting President & CEO (far R in photos) presented the Staff Achievement Awards at a special luncheon honouring all the nominees. (Photo at R) Sandra presents the Innovation & Discovery Award to Ron Youngs and (bottom photo) the Spirit of Compassion Award to the St. Mary’s Gibson 3 Team. Absent: Colleen Stoneman, winner of the Leading with Excellence Award and Paula Raposo, also a winner of the Spirit of Compassion Award.

Ron Youngs

The Gibson 3 Team Paula Raposo

Providenc e Ca re Con n e c ti o n s

March 2014  Vol. 12  Issue 2

Providence Care’s Staff Achievement Awards On February 25th, Providence Care celebrated its second annual Staff Achievement Awards. Nominees and award recipients were invited to celebrate with their peers at an awards luncheon at the Cataraqui Golf and Country Club.

The Achievement Awards were born out of the responses heard from staff in the 2010 Staff Experience Survey. The survey results indicated that staff wanted more ways to recognize and celebrate the work of their colleagues.

The Achievement Awards recognize staff who excel in demonstrating one or more of Providence Care’s core competencies. These include commitment to our Mission, Vision and Values; client focus; relationship building; utilization of resources; continuous and lifelong learning; and innovation and creativity. These staff model our values of respect, dignity, compassion and stewardship and their daily behaviours are consistent with the Code of Conduct and our ethical practice.

Staff were nominated over three awards:

Leading with Excellence

Colleen Stoneman from Providence Manor is the winner of the Leading with Excellence Award. This award recognizes and celebrates teams and/or individuals that, through demonstrated commitment and dedication to learning and individual leadership and regardless of their role in the organization, share their knowledge and high personal and professional standards to make a positive impact on others.

Spirit of Compassion

Once again there is a tie for the Spirit of Compassion Award. It is being shared by the St. Mary’s of the Lake Hospital Gibson 3 team and Paula Raposo from Providence Manor. This award recognizes and celebrates teams and/or individuals that embody the spirit of compassion by being empathetic, conscious and responding to the needs of others.

Innovation & Discovery

Winning the Innovation & Discovery Award is Ron Youngs from Mental Health Services. This award recognizes and celebrates teams and/or individuals that, regardless of their role in the organization, model innovation and creativity in the work that we do and that demonstrate discovery and excellence in enhancing the quality of life for those entrusted in our care, for our staff, and for our broader community.

Congratulations to this year’s nominees!

Innovation & Discovery Award Nominees: Brenda Luffman Ron Youngs

Leading with Excellence Award Nominees: Tracy Down Grace Dunphy Shannon Murray Colleen Stoneman

Spirit of Compassion Award Nominees: Mary Clark Mary Jo Demers Sarah Donovan Paula Downie Christina Helmer Malina Jackson Linda Lefevere Deb McKee Jennifer McKenzie Deanna Mallette Lynn Rigby Shannon Rubino Marc Russell Claire Tansley

2013 Colleen Stoneman

2013 Ron Youngs

2012 Krista Wells-Pearce

2012 Adriana Farcas

The Gibson 3 Team: Mini Abraham Dr. Amos Kara Asselstine Audrey Brown Jill Coffey Donna Dickey Debbie Fanjoy June Fransblow Kim Fortune Dr. Chris Frank Stacey Fuger Michelle Garofalo Janet Gilroy Patti Gordanier Doug Healey Anya Kelly Jennifer King Randi Lynn Latourneau Lynn McLean Gina Millen Dawn Mills Christina Perrault Janice Poitras Paula Raposo Leslie Saunders Marg Tremblay Jodi Truscott Connie Valiquette Dr. Weir Dr. Yang

2013 The Gibson 3 Team Paula Raposo 2012 Barb O’Shea Joan Sherman Wayne Vanalstine

Providenc e Ca re Con n e c ti o n s

March 2014  Vol. 12  Issue 2

Sustaining a Pressure Ulcer Prevention Program in Complex Continuing Care Jolene Heil RN BScN ET MClScWH, Kathy Flegg B.Sc.(OT) M.Sc. , Maureen McGinn RN BScN GNC(C) Providence Care, Kingston Ontario Canada

Results

Background

• For the past 2 years the Wound Care Resource Team is continuing to work as implemented.

• Patients remain at high risk with 34% being admitted with existing pressure ulcers.

• The CCRS data has shown a decline in new and worsening pressure ulcers.

• The risk adjusted rate has been in line with the provincial average for 8 of the past 10 quarters.

Quarter 3 of 2012/13 showed an increase due to an outlier, but has resolved with continued interprofessional consultation for treatment plan adjustments.

• Regional streamlining of our Wound Care Products through links with Shared Support Services Ontario has resulted in an 80% decrease in special orders.

• Proper use of advanced wound care products and improvement in severity of wounds has resulted in a product cost savings of 25%.

• The use of digital photography to show wound progression has been a positive experience for patients as well as staff.

• Increased skill and knowledge base for our wound care champions has resulted in buy in from the whole Team and an increase in quality of patient care.

The Complex Continuing Care (CCC) patient population includes a very high proportion of patients who are at high risk for pressure ulcers. It was recognized through the CCRS data that Providence Care - St. Mary’s of the Lake Hospital site (SMOL) had a pressure ulcer prevalence rate that was higher than the average prevalence rate of similar care populations across Ontario.

Methods • Wound Care Resource Teams were implemented in the Complex Continuing Care program in October of 2011.

• The team members attended wound care training through the Canadian Association of Wound Care (CAWC) in June 2011and the CCC program purchased the CAWC Pressure Ulcer Prevention Program.

• One day per week is allotted for wound care, where one member of the team is dedicated to assessment, management, and prevention of all wounds.

• The wound care team members document wound measurements on flow sheets, and take digital photos for tracking the progress of the wounds.

• The wound care team completes the Braden Scale for predicting pressure sore risk in all CCC patients on a quarterly basis.

• They use the Braden Scale score, along with clinical judgment to develop a treatment plan for the prevention and/or treatment of pressure ulcers.

• The team attends interprofessional team meetings weekly to update care plans and discuss treatment strategies for patients.

• All nursing staff in the CCC program have received additional education on the prevention and treatment of pressure ulcers.

Conclusion Pressure ulcer prevention has been at the forefront of the wound care initiative in the CCC program. We have proven that in order to make a significant impact on prevention and treatment of wounds, resources for staffing, education, and equipment must be planned and budgeted for on an ongoing basis. We have dedicated capital funds to the purchase of therapeutic mattresses, offloading devices, and wheelchairs for use in our high risk patient population. Wound Care Champions have required the training and scheduled time to maintain their skills.

Although only a small group of staff received formal training as wound care champions, the knowledge has spread throughout all staff on the unit.

For further information please contact: heilj@providencecare.ca

Providence Care

profile

Providence Care and the University Hospitals Kingston Foundation (UHKF) welcomed Nicole Pierce as our new Associate Director-Major Gifts in December 2013. Since that time Nicole has settled into her office at Providence Manor. Although situated at Providence Manor, with a particular involvement with the redevelopment project for the Home, her primary role is to cultivate and seek out major gifts for all of Providence Care.

Nicole’s first focus has been on gaining an understanding of our organization, our culture, and the needs of our patients, clients, residents and their loved ones. With this knowledge, she can start to identify possible areas of focus for gift-giving.

Learning the processes and procedures of our organization and the journey our patients, clients and residents take will allow Nicole to help identify and develop opportunities for cultivating major gifts. This involves helping to develop the proper fundraising materials

Providence Care poster presentation accepted for Quality Conference Congratulations to Jolene Heil, Kathy Flegg and Maureen McGinn on having their poster submission, “Sustaining a Pressure Ulcer Prevention Program in Complex Continuing Care”, accepted as a workshop presentation at the 3rd Annual Accreditation Canada Quality Conference that will be held on April 10th and 11th, 2014 at the Hilton Lac Leamy Hotel, Gatineau, Quebec. http://www.accreditation.ca/quality-conference-2014

UHKF Associate Director – Major Gifts - Nicole Pierce

and gathering patient, client, and resident stories, etc. She has already helped develop a Physician Advisory Council for fundraising with tremendous support of the physicians from Providence Care to identify and raise awareness of philanthropy needs.

She will be seeking out prospective donors for Providence Care – reviewing the UHKF donor database, meeting with prospective donors, and assisting people with their ongoing pledges and onetime donations. This involves understanding, creativity, and networking.

Says Nicole, “I am so happy to be working in support of an organization like Providence Care. I have been so impressed with the commitment and passion of everyone to living the Mission and treating each person with respect, dignity and compassion.”

- Cathy Clark Communications Officer

On the lighter side: Nicole has lived in Kingston for 17 years.

Family: Two children - 7 & 13 yrs old. Son loves hockey & daughter is into music and art.

Hobbies: Award-winning photographer, loves to travel.

Nicole & her husband are founders of the “TP the Town” project - in

partnership with various facilities (i.e. Walmart, Loblaws) collecting rolls of toilet tissue on April 5, 2014 to donate to the St. Vincent de Paul Society. Records will hopefully be broken in the attempt at raising 100,000 rolls of toilet paper in one day. Check out the Facebook page “TP the Town” or follow it on Twitter @ tpthetown.

Providence Care Conn e c t io ns

March 2014  Vol. 12  Issue 2

Mission events at Providence Care

Celebrating our Values:  Respect & Dignity  Compassion  Stewardship  Compassion ~ We are sympathetic and conscious of the needs of others, and have a deep desire to respond.

As part of our ongoing Mission events in celebration of our Values, Providence Care held a January ChiliFest Competition. All proceeds from this event, focusing on our Value of Compassion, went in support of the Alzheimer’s Society.

Michael Almeida - has worked at Providence Manor for 14 years. Before that he worked at the Sheraton Hotel Eight of our own Food & Nutrition Services’ where he learned all his amazing tricks of the trade.

Cooks donned their chef ’s hats to create Michael has two children who are his their own special chili recipe for sampling: pride and joy and he enjoys vacationing Michael Almeida, “Secret Chef ”, Fernando with them in Florida with Mickey Mouse.

DaSilva, Luis DaSilva, Mark Parisian, Michael loves to oversee and prepare special Patrick Robar, Clark Tye, and Jason catering functions where he can use his Valiquette. Staff, volunteers and physicians imagination and flair. were invited, for a donation, to taste a He is the “baker” in our Dietary family; sample of the eight different chili recipes he is famous for his Homemade Christmas and vote for their favourite. The winning Cakes among many other delights. recipe would be added to our Food and Nutrition Services’ menu.

Fernando DaSilva - has worked at Although all eight of the chili recipes were Providence Manor delicious there could only be one winner for 33 years. Before which was the recipe made by the “Secret that he worked in Chef ” - John Saunders.

Portugal as a cook.

Fernando has two beautiful grandchildren whom he sees every John G. day. His house is constantly filled with the Saunders C.C.C. laughter of little ones.

John has recently He is famous for his amazing soups which come to work both residents and staff rave about. for Providence He enjoys decorating his house for Care as our new Halloween and Christmas. He has won Executive Chef “Best Decorated House” in Kingston Manager. He has worked with Sodexo and was featured in the Kingston Whigfor the past 10 years with Queen’s Standard.

University Hospitality Services. John was Luis DaSilva - has an Executive Chef on Campus within the been cooking for 38 Residence Program, and most recently years - he joined the held the position of Executive Retail team at St. Mary’s Chef. John has two children - Ian is a seven years ago Surgical Nurse at Peterborough General after serving as the and Kaila is completing her Dietetic Executive Chef at Kingsdale Chateau for Internship on the South Shore of Nova seven years. Prior to that he owned and Scotia. John is very excited to have joined operated his own family restaurant for ten the Providence Care Team. years and spent twelve years as the Head Congratulations to all our chefs for Chef at Ban Righ Hall at Queen’s University.

He is married to Tracey and has four a job well done and thanks to those children. When he is not working at St. who contributed in support Mary’s he enjoys sports, family vacations of the Alzheimer’s Society! and life in general.

Mark Parisien - has been at St. Mary’s for just over a year now, where he also volunteers whenever needed.

Mark has worked in several restaurants and institutions in Kingston and Calgary.

His love of food is shared with his family, where he is the Broil King! Barbequing year round…snow, rain or shine.

Patrick Robar - has worked just over one year at Providence Manor. Before that he worked as a military cook.

Patrick has two grown daughters and a lovely wife.

He is the quiet one in the kitchen but does a good job of keeping us in line with his military background. During the recent fire drill he took over and did an amazing job!

Clark Tye - has worked for five years at Providence Manor. Before that he worked at Howard Johnson Hotel and the Gananoque Inn. Clark has two young children; he loves to spend time with them doing daredevil activities such as snowboarding and BMX. Residents love his food, especially his pizza.

Clark enjoys playing practical jokes on coworkers and keeps the kitchen on its toes.

Jason Valiquette - has worked at St. Mary’s for three years. Prior to that, he worked at Gustos where he developed his love of Italian cuisine.

Jason has one child, who he adores and enjoys sharing his love of music with.

The Food and Nutrition Services staff also share his love of music…he often serenades them, breaking into song as he cooks. They also enjoy his quirky sense of humour and infectious laugh.

Providence Care Conn e c t io ns

March 2014  Vol. 12  Issue 2

Congratulations!

Hildegarde Centre celebrates 35th Anniversary!

It’s hard to believe that it was 35 years ago that a vision of Sister Hildegarde’s came to life with the opening of the Hildegarde Centre at Providence Manor.

There was only one client on that first day but it didn’t take long for this amazing centre to blossom into a program committed to serving so many seniors in the our community.

Centre, was part of that team to carry out the dream. Denise served as Director of the Hildegarde Centre from when the doors opened in February 1979 until August 2012. In 2000 she started the Day Away program which is geared to meet the needs of clients with later stages of Alzheimer’s or related dementias.

Sister Mary Hildegarde, the Administrator at Providence Manor in the late 1950’s, had envisioned a Day Centre that would provide social activities and assistance for seniors living in the community. She did not live to see her vision, but those who knew her carried on the dream.

The Hildegarde Centre is open five days a week accommodating up to 23 clients a day in the Adult day program (Tuesday to Friday) and 10 clients in the Day Away Program (Mondays, Tuesdays, Thursdays and Fridays). A variety of activities are offered, such as exercises, music, gardening , reminiscing, word games, baking, cards, social events and physical games such

Denise Hagerman, the first staff member of the Hildegarde

as bowling and badminton. A hot nutritious lunch is provided as well as daily refreshments.

Personal care such as bathing, toileting and nail care are also available.

Today there are four Recreationists, two Personal Support Workers (PSWs), one Registered Practical Nurse (RPN), one Dietary Aide, a Coordinator and an Administrative Assistant. The new Director, Angie TingrenWatkins, oversees both the Hildegarde Centre and the Attendant Care Outreach Program. The Community Support Services’ Coordinator also works for both community programs receiving intake information. All referrals come directly from the Community Care Access Centre (CCAC).

There are many wonderful volunteers who also give so much of their time to enhance the program.

To this day, the Hildegarde Centre has continued in its commitment to providing a safe and supportive environment.

It is a place where seniors in our community can come and socialize and have fun. It provides support and relief to caregivers and improves quality of life for clients and caregivers alike. Most importantly individuals are treated with dignity, respect and compassion.

A value that we all strive to achieve each and every day and will continue for many more years to come!

- Keilly Lebelle, Admin. Assistant Attendant Care Outreach Prog.

Providence Care Conn e c t io ns

Ceremony held to recognize quick response in safety situation

March 2014  Vol. 12  Issue 2

Clara’s Big Ride will cover 12,000 kms. through every province and territory, visiting 95 communities and connecting Canadians to the cause of mental health at the grassroots level.

Clara will be in Kingston March 24th, speaking at a community event hosted

by University Hospitals Kingston Foundation in support of mental health research led by Providence Care’s Dr. Roumen Milev.

For details on Kingston visit: www.uhkf.ca Official Route: Bell.ca/clarasbigride/map

Money raised in honour of boy battling Leukemia Top photo: A special ceremony took place at Mental Health Services February 19th - Sandra Carlton, Acting President and CEO (far left in photo), presented a Certificate of Recognition to Terry McGilligan (in middle of photo). Terry worked swiftly to intervene when a client was in need of immediate assistance outside.

Terry’s quick thinking and equally quick response meant a favourable outcome for the client.

A number of staff were also present at the presentation to extend congratulations and gratitude to Terry and to Sandy Hepburn (far right in photo).

Sandy was the person who brought the safety concern to Terry’s attention.

Bottom photo (left to right): Terry is congratulated by Sandy who presented her with a beautiful bouquet of roses.

Every year, Kerri Tadeu, a Registered Nurse with our Geriatric Psychiatry Outreach Team, (far R in photo) holds a neighbourhood Christmas party to raise money for a worthy cause. Toy drives and food banks have benefited from parties past.

Last December, Kerri held the party in honour of her neighbour and friend’s four year old son, Patrick, who had recently been diagnosed with Leukemia. Patrick’s mother Sylvie Gelinas, a nurse at the

Kingston General Hospital cancer centre, (in middle of photo holding Patrick) would always be one of the first to help out with the annual party.

Kerri’s party raised $4,160 for Child Life Services at Kingston General Hospital (KGH). The cheque presentation took place on December 2 at KGH. Child Life Services is made up of staff members and volunteers who interact with children in both the cancer centre at KGH and the pediatric wing.

Providenc e Ca re Con n e c ti o n s

BUILDING...

March 2014  Vol. 12  Issue 2

HOSPITAL

Mock-up rooms - bringing design to life While the new Providence Care Hospital is still years away from completion, we’re already getting a sense of what a few of the rooms and spaces will look like.

with a fully function ceiling lift and one for forensic mental health. Also included in the mock-ups is a medication room, clerk station and kitchenette.

As part of its contract with Providence Care to build the new hospital, Integrated Team Solutions (ITS) has created mockups of a series of standard rooms, focusing on clinical spaces, as they are expected to appear in the new hospital. ITS is bringing the paper plans to life creating full-size structural models made with the exact construction techniques and materials being used on the project.

The mock-up rooms will go through several phases; from being a ‘taped’ space to being outfitted with chosen finishes and equipment. Many of the spaces already have walls up with features roughed in and ‘place-holder’ furniture.

Referred to as “Mock-up Village,” the rooms are being built in the Atrium at Mental Health Services and includes two different inpatient rooms – one complex medical care

From drawings and designs to full scale mock-ups – we’re getting a sense of the look, feel and function of our new hospital.

This is an exciting phase in our design process that will help our user groups, staff, and clients/patients visualize the design of the new Providence Care Hospital.

- Jessica Herbison Communications Officer - Redevelopment

Cameron Shultz from Parkin Architects (a member of Integrated Team Solutions) walks user group members through the layout of the headwall in the complex medical care inpatient room mock-up.

Get the latest news at: http://providencecareredevelopment.wordpress.com/

Providence Care Conn e c t io ns

Providence Care Education Bursaries for Staff

Deadline is March 31, 2014!

March 2014  Vol. 12  Issue 2

BUILDING...

Application forms and information can be accessed through eCurrents, Providence Care Intranet or by contacting: Iva Speers Bursaries (for Providence Manor staff)

Human Resources at Providence Manor, ext. 3136 or 3170

Providence Care Education Bursaries

Learning & Leadership Services, 613-548-5567, ext. 5713

Providence Care Learning & Leadership Services presents...

Non Crisis Intervention (NCI) Training NCI Day 1 - initial NCI training for new MHS employees (except MHS inpatient nursing staff) NCI Day 2 - initial NCI training for new MHS inpatient nursing staff NCI R APT - NCI recertification - Applied Physical Training Refresher for inpatient nursing staff NCI R F - NCI recertification - Foundation Training Refresher for all non-nursing inpatient staff, all non-clinical staff and community staff

March:

13: NCI Day 1 8:30 a.m.–3:30 p.m.

14: NCI Day 2/NCI R APT 8:00 a.m.–4:00 p.m.

19: NCI R APT 8:00 a.m.–4:00 p.m.

April: 2: 3: 3: 10: 16: 17: 24: 24:

NCI R APT 8:00 a.m.-4:00 p.m.

NCI R F 8:30-11:30 a.m.

NCI R F 1:00-4:00 p.m.

NCI R F - Montreal Street 1:00-4:00 p.m.

NCI Day 1 8:30 a.m.-3:30 p.m.

NCI Day 3/NCI R APT 8:00 a.m.-4:00 p.m.

NCI R F - Montreal Street 1:00-4:00 p.m.

NCI R APT 8:00 a.m.-4:00 p.m.

Applied Suicide Intervention Skills Training (ASIST) April 10 & 11

The ASIST workshop is for caregivers who want to feel more comfortable, confident and competent in helping to prevent the immediate risk of suicide. Over one million caregivers have participated in this two-day, highly interactive, practical, practiceoriented workshop.

Participation in the full two days is required. Enjoy small group discussions and skills practice that are based upon adult learning principles. Experience powerful videos on suicide intervention. Feel challenged and safe. Learn suicide first aid.

Further information can be found on the website: www.livingworks.net

Contact: Call 613-548-5567, ext. 5713 or Email learning@providencecare.ca Location: Providence Care Mental Health Services, Learning & Leadership Centre

HOSPITAL

Get the latest news at:

http://providencecareredevelopment.wordpress.com/

PROVIDENCE CARE HOSPITAL: Bringing together the programs and services of St. Mary’s of the Lake Hospital and Mental Health Services in one new hospital located at 752 King Street West in Kingston.

WORDS OF APPRECIATION

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 From the family of a resident of Providence Manor:

“Nothing but great things to say about our mother’s care here at Providence Manor. She is so happy and everyone treats her well."

 From a family member of a patient of St. Mary’s of the Lake Hospital:

“Thank you so much for the excellent care you have given to our Dad. Your kindness and attention to every detail has made such a difference for him.

We will be forever grateful to you!”

 From a family member of a client of Mental Health Services:

“Thank you - I am very pleased with the care and resources my wife recieved while she was an inpatient.”

 From a client of one of our community programs:

“Thank you for sending in quality people every morning.”

752 King St. W., Kingston

Published by: Providence Care Communications Dept.

Editor: Cathy Clark, 613-548-5567, ext. 5995

Submissions welcome Send to: clarkc@providencecare.ca