May/June 2014 Connections

Connections

Corporate Events  Living the Mission Events: Staff & Family BBQ

8 June, Sunday Noon - 3:00 p.m.

St. Mary’s of the Lake Hospital Grounds - Union St. lawn

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May/June 2014  Vol. 12  Issue 3

Leading the way in compassion and discovery.

Building on our tradition of compassion...

Breaking ground on the future of Providence Care Hospital in Kingston - see more inside!

What’s Inside     

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Music concert at Providence Manor High scores: Earth-friendly initiatives Cathy Szabo, new President & CEO Revved Up Adapted Bonspiel Providence Care donates outdated supplies to facilities in Jamaica Visit: Minister for Seniors Irish Céilí at St. Mary's Launch: electronic staff scheduling Groundbreaking - new hospital Ribbon cutting - CrossRoads to Care Visit: new CHCO President & CEO Living the Mission events Congrats CPE grads Providence Manor presents poster at OANHSS Conference Thank you to our volunteers Words of appreciation

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www.providencecare.ca ancing Quality of Lif e E nh for over 150 years

Cutting ribbon on opening of new co-location in Belleville - see more inside!

Providenc e Ca re Con n e c ti o n s

May/June 2014  Vol. 12  Issue 3

Providence Manor residents treated to music concert Almost 100 students from Hamilton District Christian Highschool (HDCH) performed for our residents on April 5th in the Providence Manor auditorium.

With them they brought their Chamber Ensemble, Choir, Concert Band, and Praise Team (singers and guitarists). It was the first time in a number of years that our residents were treated to hearing a full concert band featuring percussion, brass, wind, reed and string instruments, and they really enjoyed themselves.

finale included the whole group of students standing around the perimeter of the auditorium, with the residents in the middle, encircling them in song! Many of the students took part in multiple sections, showcasing how multitalented they were.

This was the first year HDCH performed at our Home and they hope to come back again next time they tour!

The group of students performed a mixture of hymns and gospel songs, show tunes and classical music. Their spectacular

- Danielle Gowdy Coordinator of Resident Activities, Providence Manor

Providence Care scores high for Earth-friendly initiatives

New hospital to be a “state-of-the-art, green” building for Kingston New composting initiatives and ongoing efforts to reduce energy consumption are making a difference at one of Kingston’s larger health care organizations and regional employers.

NEWS RELEASE, APRIL 16:

Providence Care is using less energy and water, producing less waste and recycling at a rate higher than other comparable health care providers in Ontario. As a result, the Ontario Hospital Association has awarded Providence Care with a “Bronze Seal” in the OHA Green Hospital Scorecard program. The organization celebrated this achievement on Earth Day (Tuesday, April 22) with awareness events and contests for staff and volunteers.

“Individual health and a healthy environment go hand-in-hand,” says Darlene Martinali, Chair of Providence Care’s Green Team and Manager of Housekeeping. “We are setting targets to reduce our consumption and to recycle more, and we’re seeing improvements.

Everyone in our organization has a part to play – one of our priorities is to raise awareness and consciousness around making environmentally sustainable decisions.”

Providence Care’s recycling rate (the amount of materials collected for recycling compared to conventional waste) was 28 per cent, nearly 10 per cent higher than the provincial average for hospitals.

In the past year, Providence Care: � initiated a paper towel composting program at Mental Health Services.

The program has been well-received and resulted in the diversion of 2 tons/year of compostable fibres from landfill. In 2014, Providence Care will expand paper towel recycling to St. Mary’s of the Lake Hospital. � sent 47.65 tons of food waste to be composted in 2013. � completed an external audit of waste management and recycling efforts at Mental Health Services

and St. Mary’s of the Lake Hospital. � updated new employee welcome sessions to include an overview of Providence Care’s recycling, composting and waste management strategies.

As Providence Care moves forward with building its new hospital on King Street West, environmental impact is a significant consideration. The building itself is being designed to be energy efficient and achieve a LEED Silver certification (Leadership in Energy and Environmental Design). Once constructed, the site will be landscaped to include over 250 new trees, many gardens for patients, families, visitors and staff, and connection to the surrounding park and walking paths.

“We are building a state-of-the-art, ‘green’ hospital,” says Krista Wells Pearce, Director of Redevelopment & Planning. Not only will Providence Care Hospital be extremely energy efficient, we’ve looked at the types of building materials that will be used and how the actual design and construction of the building impacts the environment as well.

Natural light will be maximized throughout the building, and we will be planting over 250 new trees and many water-efficient landscapes on the site.”

Providenc e Ca re Con n e c ti o n s

Meet our new President and CEO - Cathy Szabo

Providence Care

profile

Q. A.

What inspired you to join Providence Care?

I was attracted to Providence Care by the work being done – the scope of the different services and the focus on community. The Values and Mission of the organization align with my own beliefs - I was honoured to be chosen as President & CEO of Providence Care.

Having a nursing background, I foresaw a chance to be more directly involved in making a difference in patient/resident care.

When I first got the call for the position I had never been to Kingston other than to stop for gas on my way by. So I took a day and toured the city and the three main Providence Care locations as well as the Montreal Street offices. I wanted to experience, first-hand, the work atmosphere and see whether this was an organization that I would want to work for and a city that I could be happy living in. I visited a couple of our sites and found staff very welcoming and helpful – it was obvious that Providence Care’s commitment to living its Mission and Values was genuine. I found a very welcoming, home-like atmosphere at our long-term care home, which I think of as part of community-based care. I also found a friendly atmosphere throughout the city and, coming from Toronto – traffic in Kingston is great!

Q. A.

What are your goals/aspirations as our new President and CEO?

As an organization, we have a wonderful opportunity to build on the great work we’ve done, to find ways to do things even better maybe in a different way, making sure we are giving patients, clients and residents the best options to maintain wellness. Transitioning to more community-based care as opposed to long hospital stays is the way of the future.

Q. A.

What strengths do you feel will serve you well in leading our organization?

I am very patient-focused and believe

May/June 2014  Vol. 12  Issue 3

in people directing their care. The transition from hospital-based to community-based care (whether in their own home or a longterm care home) is more meaningful for people and for society.

I believe in people – staff have been hired with the knowledge and skills to do their work and everyone has a job to do – I am here to support patient care and sometimes that involves making tough decisions.

My former staff gave me a framed Wordle comprised of words that they felt described me. They chose words such as: passionate, patient focused, champion, quality, positive, friendly, inspiring, fearless, visionary, caring, leader. I was humbled by this gift.

Q. A.

What do you see as our organization’s strengths/challenges looking to the future?

Our people are our organization’s most important strength. Staff are committed to doing their best and uphold our Values in all that they do.

On the lighter side...

Hometown:  Born and raised in Toronto Family:  Married and has two daughters (one is a physician in Halifax; the other is in law school), and a one year old granddaughter

I have been very impressed with the number of volunteers at Providence Care and the number of dedicated hours they have provided to our patients/clients/ residents.

Pastimes:  Loves to walk and is looking forward to moving into her new home in Kingston and being able to walk to work  Loves to bake (hence the need to walk!)– is known for her banana bread.  Golf  Favourite authors in her rare spare time: Rick Mercer and Malcolm Gladwell

One of our biggest challenges will be in finding ways to continue providing the best care possible using the limited resources we have. We will need to find new ways of doing things.

Cathy’s former staff presented her with the framed “Wordle” below - having chosen words they felt best described her.

It is important to recognize and honour our history – where we all came from and the importance of the legacy of the Sisters of Providence of St. Vincent de Paul – but we must also move forward with confidence and find new and better ways of providing care. Change happens quickly and we need to keep pace with today’s world – our ePatient Records is a step in that direction.

- Cathy Clark Communications Officer

Providence Care Conn e c t io ns

Adapted Bonspiel raises money for adapted exercise program at Queen’s and St. Mary’s the Lake Hospital

Revved Up held their second annual Adapted Bonspiel at the Royal Kingston Curling Club on Saturday, April 12th with 50 people participating - 8 teams and several volunteers.

The bonspiel was open to people in wheelchairs and wheelchairs were provided for able-bodied participants as well.

The event was run by the students in the Kinesiology and Health Studies program at Queen’s University.

May/June 2014  Vol. 12  Issue 3

Proceeds from this year’s bonspiel totalled $600, which went to Revved Up, an adapted exercise program designed for healthy adults with a mobility or developmental impairment. The program is based at the Kinesiology and Health Studies building at Queen’s and Providence Care St. Mary’s of the Lake Hospital.

The bonspiel provided an opportunity for people to try adapted wheelchair curling, a Paralympic sport. All those attending enjoyed the event.

Living the Mission…

Providence Care donates medical equipment/supplies to a hospice and a home for the abandoned in Jamaica

Holy Cross SS students visited St. Monica’s Home for the Abandoned Elderly and Persons Living With Aids as part of their annual trip to Kingston, Jamaica. The Home also received much needed medical supplies donated by Providence Care.

The need is great in third world countries and also in northern regions of Canada for hospital beds and medical equipment and supplies. Whereas our hospitals have the ability and the requirement to maintain a high standard of quality care with updated equipment, these hospitals and homes for the underprivileged struggle to provide the most basic of care with limited or no resources. Great advances have been made in the area of medical equipment and, although outdated and not meeting the acceptable standards for use in Ontario hospitals, a lot of materials are still perfectly usable and very welcome by these facilities.

For example, wind-up beds have been replaced by electrical ones in our hospitals but for a poor maternity hospital in Uganda with no electricity, where Providence Care donated a number of the wind-up beds in 2012, they are pure gold. A donation early this year of outdated but usable medical equipment and supplies was just as well

received and needed by St. Monica’s Home for the Abandoned Elderly and Persons Living with AIDS, and by St. Joseph Hospital’s Hospice, in Kingston, Jamaica.

Providence Care’s recent donation was in response to a project by Holy Cross Secondary School that has been ongoing for the past ten years. Students and staff make the trip to Kingston, Jamaica each year to work with several organizations: ‘Food for the Poor’ with whom they build a home for a family in need; ‘St. Patrick’s Foundation’ through which students volunteer at schools for disadvantaged children as well as at St. Monica’s and St. Joseph’s Hospice.

This is just another way that Providence Care lives its Mission and upholds its Values of Respect and Dignity, Compassion and Stewardship.

- Cathy Clark, Communications Officer

Providence Care Conn e c t io ns

May/June 2014  Vol. 12  Issue 3

Minister Responsible for Seniors visits Providence Care Minister Mario Sergio, provincial Minister Responsible for Seniors (far left in photo), paid a visit to Providence Care on Friday, March 28th. Centre for Studies in Aging and Health Co-Directors Dr. Ken LeClair

and Dr. John Puxty (both far right in photo) shared our efforts to engage with other health care partners to build capacity in elder care, and met with the Minister alongside others.

Patients enjoy Irish Céilí at St. Mary’s

Launch of electronic staff scheduling at Providence Care

On Thursday, March 27th, staff, patients, families and volunteers at our St. Mary’s of the Lake Hospital participated in an Irish Céilí. Over 50 people attended to hear the lively Irish tunes from fiddle, guitar, and bodhran, and to watch the 12 dancers demonstrate traditional Irish set dancing.

Then those attending got to try it themselves! The dance figures were adapted to work with a set of eight or more wheelchairs per dance.

“I’m very excited that the first implementation of StaffRight has gone well,” states Project Manager, Pam Devine. Pam is referring to the introduction of an electronic staff scheduling software system at our Providence Manor long-term care home. The system went live there March 9th and the first pay went through successfully March 27th. The vendor, Loki Systems Inc., indicated that the end user data entry was “the best he had ever seen!” The stage is set for the next expected go-live of the new system this summer at our Mental Health Services location, followed by our St. Mary’s of the Lake Hospital, and then our community programs.

Investigation began back in 2007 to finding a more efficient and economical method of handling Providence Care’s outdated staff scheduling processes. Each department scheduled staff in individual fashions using a variety of systems including paper and pencil and excel spreadsheets.

The different processes were time consuming, error prone, and lacked consistency and any ability for “real time” adjustments to workload. After some challenges in finding

the right system to best meet our organization’s complex scheduling requirements and to work effectively with our ORMED payroll system, StaffRight was brought on board in 2013.

Only staff inputting the scheduling data will be directly involved with StaffRight and they are receiving training prior to implementation of the system at their site. The live scheduling data will be managed on the electronic system for upload to Payroll for processing of employee pay. Our ORMED payroll system will continue as before and employee payslips will continue to look the same.

Therefore, most staff will not actually see any visual change – only those staff who have a posted schedule. Posted schedules will now be generated

by StaffRight so will have a different look to them.

With the successful implementation of StaffRight at Providence Manor, we look forward to the roll-out of the electronic staff scheduling system across the rest of Providence Care.

- Cathy Clark Communications Officer

StaffRight The electronic staff scheduling software will improve our efficiency by: � allowing for schedule and time adjustments to be made in “real time.” � creating a time-savings – there will no longer be a need for manual timesheets. � reducing the risk of incorrect or missing time on an employee’s pay. � following all of the Collective Agreement stipulations regarding staff scheduling. � assisting employees with scheduling responsibilities with generating accurate callin lists. � providing better reporting and staff forecasting capabilities.

Providence Care Conn e c t io ns

Breaking ground on future of Providence Care Hospital in Kingston

May/June 2014  Vol. 12  Issue 3

Cutting ribbon on opening of new co-location in Belleville CrossRoads To Care

ADAPTED FROM NEWS RELEASE, BELLEVILLE, MAY 8 – Local

residents now have an easier and more convenient way to access community-based support and health care services. CrossRoads To Care, a partnership between the Alzheimer Society, Community Care for South Hastings, Providence Care and the Victorian Order of Nurses – Hastings, Northumberland & Prince Edward site, is a shared service hub that offers integrated support - Supportive care at every turn.

“We are thrilled to be welcoming our community

ADAPTED FROM NEWS RELEASE, KINGSTON, MAY 5 – Providence

Care staff, patients, clients and community members participated at a groundbreaking ceremony May 5th to celebrate the start of construction at the future home of our new hospital.

The new 270-bed Providence Care Hospital will bring longterm, inpatient mental health care into the same building as complex care and physical rehabilitation, reflecting our Values to treat each person with respect, dignity and compassion. Once construction is complete, our new hospital will be approximately 618,000 square feet.

Construction is expected to be complete in fall 2016. At the peak of construction, it is estimated that more than 350 workers will be on site daily.

The project will incorporate sustainable design and construction features, with the goal of achieving Leadership in Energy and Environmental Design (LEED®) Silver certification. LEED® buildings focus on healthy indoor environments, reduced greenhouse gas emissions and efficient use of energy, water and other resources.

Our new hospital will be a stateof-the-art health care facility.

into our new location, and we are grateful for the support we’ve received. Communitybased health care and support services should be as accessible as possible, and we think this is a model that can and will be replicated in other areas,” said Alex Conant, Manager of Providence Care’s Dual Diagnosis Consultation Outreach Team.

CrossRoads to Care is located in the Bay View Mall in Belleville at 470 Dundas Street.

Providenc e Ca re Con n e c ti o n s

May/June 2014  Vol. 12  Issue 3

Providence Care Board members meet new CHCO President and CEO - John Ruetz John Ruetz, the new President and CEO of the Catholic Health Corporation of Ontario (CHCO – our Sponsor), visited Providence Care on April 8th to meet with our Board of Directors and our new President & CEO, Cathy Szabo.

LtoR: Pam Carr, Catholic Health Corporation of Ontario (CHCO) representative on our Providence Care Board of Directors, visits with John Ruetz, new President & CEO of CHCO (Providence Care’s Sponsor), April 8th.

John is an experienced health care leader in organizational and community care and a surveyor, both nationally and internationally, with Accreditation Canada.

As the CHCO designate on our Board of Directors, I met with John when he arrived.

He then joined our Board Chair, Glen Wood, on a driving tour of our Kingston locations, and heard about the great work

Shrove Tuesday - Pancake Lunch  In support of Martha’s Table and celebration of our Value:

Dignity

Cake Auction/Raffles

 In support of United Way and celebration of our Value:

Respect

A Cake Auction or Raffle took place on April 17th at our main sites in support of the KFL&A United Way. $1,597 was raised across our sites for this worthy cause in our community. This event celebrated our Value of Respect.

Jersey / Hat Day  In celebration of our Value:

Stewardship Staff were invited to wear their favourite sports jersey or cap as part of a fun day, May 16th, in celebration of our Value of Stewardship.

Congratulations and thank you to all who generously donated and participated in these events.

John is looking forward to working with Providence Care, getting to know us and being a part of our future.

- Pam Carr Providence Care Board of Directors

Compassion Dignit y Respect Stewards hip Compassion D ignity Respect Stew ardship Compassio n Dignity Respect Stewardship Comp assion Dignity Resp ect Stewardship Co mpassion Dignity Respect Stewardshi p Compassion Dig nity Respect Stewa rdship Compassion Dignity Respect St ewardship Compas sion Dignity Respe ct Stewardship Co mpassion Dignity Respect Stewardshi p Compassion Dig nity Respect Stewa rdship Compassion Dignity Respect St ewardship Compas sion Dignity Respe ct Stewardship Co mpassion Dignity

Celebrating our Values

As part of our ongoing Mission events in celebration of our Values, Providence Care held a pancake lunch, March 4th, for Shrove Tuesday. All proceeds from this event, focusing on our Value of Dignity, went in support of Martha’s Table. $1,050 was raised across our sites for this worthy cause.

Afterwards, John spoke to our Board of Directors about the CHCO’s Sponsorship Renewal plan and the important role the Sponsor can play in Ontario’s Action Plan for Healthcare, while preserving our legacy of quality care and services to those most in need.

Living The Mission Events

Providence Care Mission events

of our staff and physicians across the organization.

Watch for details on these & other upcoming Living the Mission events...

8 June - Sunday Staff & Family BBQ

Noon - 3:00 p.m.

St. Mary’s of the Lake Hospital Grounds Volunteers needed - contact info@ providencecare.ca

12 September - Friday

Staff Golf Tournament October Halloween Event 12 December - Friday

Celebration of Founders’ Day (December 13) Providence Care Mission Events Committee

Providence Care Conn e c t io ns

Congrats!

May/June 2014  Vol. 12  Issue 3

CPE Grads Providence Manor presents poster at OANHSS Annual Conference Lynne, Hendry, Quality Improvement Facilitator at Providence Manor had the honour to present a poster at the annual conference of the Ontario Association of Non-Profit Homes and Services for Seniors.

The conference was held at the Sheraton Centre, Toronto, April 28-30th. The poster was entitled “Resident Centred Care - A Win-Win Situation.”

Congratulations Lynne & Providence Manor!

RESIDENT CENTRED CARE “A WIN-WIN SITUATION”

Congratulations to graduating students (front L to R) Gillian McLean, Nancy MacMillan, Andrea Thompson on completion of their 2nd Advanced Unit of Clinical Pastoral Education (CPE) at Providence Care, April 15th.

Several members of the Spiritual Health Education Advisory Committee (back L to R) Karin Carmichael Administrative Director, Adult Mental Health, Providence Care; Rev. Dr. Neil Elford, CASC Teaching Supervisor & Director, Spiritual Health, Mission & Ethics, Providence Care; Dr. Bill Gervais, Diaconate Coordinator, Archdiocese of Kingston; and Sandra Carlton, Vice President Mission, Values, People, Providence Care wished our graduates every success as they take their final steps toward certification.

Providence Care is an Education Centre for the Canadian Association for Spiritual Care (CASC), preparing candidates for professional certification in the field of Spiritual Health.

Lynne Hendry, RN GNCc, Quality Improvement Facilitator hendryl@providencecare.ca Ruth Robins, Personal Support Worker, robinsr@providencecare.ca Providence Manor Long-Term Care Home, Kingston, Ontario

 Lessons Learned

 Background: Management Objectives

 Abstract Collaboration and shared decision making create the framework of our healthcare relationships and reflect our shared humanity.

The focus of this program is a person-centred approach to relationships, using interactive, interdisciplinary adult learning strategies. Individual preferences, needs and values influence the process of care in this person centred approach.

There have been many changes for those working and living in long-term care. Many of us struggle with staff who have been “doing this for a long time,” and face change with the words “it has always been like this! This is just the way we do it here.”

This program was developed in collaboration with Barb Robinson, RN MScN(c), Clinical Education Coordinator, Learning and Leadership Services at Providence Care.

 Staff left these sessions enthusiastic, motivated and willing to move forward.

In order to spread the culture of Resident Centred Care management support, through participation in regular team meetings, was essential.

Providence Manor had two goals:

 To develop a program that would begin to

change our culture to one where our residents and their families would be involved in collaboration and shared decision making in a resident centred environment.  To facilitate staff understanding of what it means to be “Resident Centred,” help them become a team “again” and remember what brought them to Providence Manor and why they stay.

 Our staff understand what Resident Centred Care looks like and they are

 Identify team norms, relationships and roles with a strength-based approach.

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Sources  Pew Fetzer Task Force (2000) Health Professions Education and Relationship Centered Care: http://rccswmi.org/uploads.

PewfetzerRCCreports.pdf  RNAO (2006) Client Centered Care: http://wwwrnao.org/Storage/15/932 BPG CCCare Rev06.pdf

 Apply the Resident’s Bill of Rights to all

aspects of care.

Resources Videos (YouTube):  Team Work  Stuck on an Escalator  Selective Attention-The Monkey Business Illusion

 Develop and integrate into practice communication styles that support quality of life, individual choice with a collaborative, team focus.

 Course Description

Staff Evaluation  People can express their thoughts about

 It helped me realize again why I came to

 Made us realize we are resident focused.  These were the best sessions I ever attended.  This gets everyone on the “same page” - team.  I hope everyone takes these sessions.  Made me think meetings on the unit as a

 Sessions help open communication.  We need help meeting the changing needs

things that matter to them.

team would be good.

Providence Manor and to this profession.

of our residents.

 We are going to make a Staff Bill of Rights

This course is grounded in the 2006 RNAO Best Practice Guidelines for Client Centred Care. It was developed based on programs at Sunny Brooke Hospital in Toronto and Providence Care’s Complex Medical Care program in Kingston. It has been adapted to meet the needs of long-term care residents and staff.

These experiential learning sessions are three hours in length and run over a two week period. Using the principles of

adult education and critical thinking, the facilitators lead group directed discussions based on selected readings from literature, multimedia presentations and the past experiences of the participants. The group is invited to “try out” the communication strategies between sessions, then to share these encounters and experiences with the group. The discussions are open and honest providing a safe environment for staff to explore their values, beliefs and feelings.

“how you can expect to be treated if you are on our Resident Home Area.”

 Graduating Message

The “Starfish” Story

We have looked at: Where we came from.

Why we stayed.

What we do just because we do it and what makes our day a good one or not so good.

That “it is up to me, you and everyone to make a difference.”

That we can control ourselves but not others; however, we can influence them.

One day, an old man walking on the beach at dawn noticed a young child picking up starfish and flinging them into the sea. Finally catching up with the child he asked why she was doing this. The answer was that the stranded starfish would die if left until the morning sun. “But the beach, it goes on for miles and there are millions of starfish? You can’t possible make a difference,” countered the old man.

The child looked at the starfish in her hand and threw it safely into the waves.

“It made a difference to that one,” she said.

understanding of the challenge of providing Resident Centred Care, the culture will not change and the barriers will not be crossed.

Overall quality of care and services m

Providence Province Providence Province Manor 2012 Manor 2013 2012 2013

91.7

82.0

81.0

77.8

Providence Manor 2014 Target

85.0

i

Staff involve you in decisions re care

63.6

50.6

79.2

53.4

80.0

Free to make choices

76.7

74.4

77.2

62.5

80.0

i

i

Treated how you want to be treated

93.0

68.5

87.0

68.8

90.0

Encouraged to participate in decisions i

75.0

59.5

72.4

61.4

75.0

 Sources & Resources

At the end of this course, participants are able to:

processes and values of Person/Resident/ Family-Centred care.

NRC Picker Resident Satisfaction Survey results show that Providence Manor remains above the provincial rates. However, there has been a slow decline in satisfaction in the areas related to Person Centred Care. We are aiming for improvements in our 2014 NRC Picker Resident Satisfaction Survey results.

QUESTION/DOMAIN

 Without management support and

)

 Learning Objectives  Demonstrate practices based on the core

 Outcomes

motivated to practice Resident Centred Care.

They become frustrated by the barriers they encourter each day that prevent them from being resident centred.

Articles:  Person Centered Care Training in Long Term Care Settings: Usefulness & Facility of Transfer into Practice – Anabelle Viau-Guay, PhD. University Laval Canadian Journal on Aging/ La Revenue canadienne du vieillissement: 32(1):57-72 (2013)

 A Focus on Always Events - Institute for Healthcare Improvement: Healthcare Executive Jan./Feb. 2014 ache.org  Straight Talk: Why We Need To Do Better Canadian Nurse.com: Jan. 2013 Vol. 109 No. 1 Pg.32  The concept of Respect in a Resident Centered Environment - Luana Whitbread RN BN MN, Clinical Nurse Specialist, Winnipeg Regional Health Authority.

Perspectives: Vol. 32 No. 2 Pg. 17  Recovering Our Sense of Value After Being Labeled - Patricia E Deegan, PhD. Journal of Psychosocial Nursing: 1992 Vol. 31 No. 4  Invest in Yourself, Speaking Up: A Moral

Obligation - Brighid Kelly, RN-C, PhD. Nursing Forum: Vol. 31 No. 2 Apr.-June 1996  How Influence Can Lead to Change Rosemary Cook. Nursing Standard: Apr. 18-24 2007 Pg. 21,32 ProQuest Nursing & Allied Health Source  Pretending a Way to Get Through the Day - Gail K. Mitchell, RN, PhD. Nursing Science Quarterly: 9:3 Fall Chestnut House Pub. 1996  Spheres of Influence: Doing What You Can Do - David L. Hultgren. Training & Development Journal: July 1989  The Sacred Cow Contest - Gail H. Brown RN BSN. The Canadian Nurse: Jan. 1993 Pg. 31-33  Starfish Pins-Jostens Renaissance jostens.com

 A-L-W-A-Y-S Events

(Dartmouth-Hitchcock Medical center – New Hampshire)

Address the residents by their chosen name.

Let the resident and families know who you are and what your role is in their care.

Welcome and respect those who are defined by the resident as “family.”

Advocate for residents and family, involve them in decision making as they choose.

Your name badge, please wear it and make sure the residents and families can read it.

Show residents and families the same respect you would expect from them.

We hope that…

This is not an end but a beginning…

The beginning of a “Team” The beginning of a true understanding of what a Person Centred Approach means to your team The beginning of open honest dialogue within your team The beginning of better days at Providence Manor for your team and your residents The beginning of a Morally Courageous, Effectively Communicating, Problem Solving...

Resident Centred TEAM

 Empathy Stand in Someone Else’s Shoes  Monty Python-Quest for the Holy Grail – Poor Communication  The Importance of Right Communication  The Zimmer’s When You’re Smiling and My Generation  The Starfish Story

Certificate of completion 2014 This certifies that ______________________________________

Has successfully completed the 6 hour, Person Centred Care Program at Providence Manor LTC Home, Kingston, Ont. You can make a difference

Adapted from “The Star Thrower” by Loren Eiseley, 1907-1977

“If we keep doing what we are doing, we will keep getting what we are getting, So let’s do it differently.”



Remem b the bes er: t defen se agains t germ s is to .. .

Just Cle

WORDS OF APPRECIATION

an You

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



r Hand

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s!

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“Thank you - it is great to have facilities like Providence Care where families can know their loved ones are safe and well cared for."

Good health is in your hands.

Thank you to our

Providence Care is fortunate to have so many volunteers who provide assistance to our staff and enhance the quality of life of our patients, clients and residents.

Last year Providence Care had over 1,000 volunteers across the organization who generously gave over 58,900 volunteer hours.

Thank you!

Published by: Providence Care Communications Dept.

Editor: Cathy Clark, 613-548-5567, ext. 5995

Submissions welcome Send to: clarkc@providencecare.ca