Hotel & Resort Innovation Expo 2022

Page 1

@HOTELINNOVATIONEXPO #HOTELINNOVATIONEXPO ExCeL LONDON WEDS THURS 10AM - 5PM 10AM - 4PM 19 & 20 OCT 2022 FROM SECTORS SUCH AS: SUSTAINABILITY GUEST EXPERIENCE OPERATIONS TECHNOLOGY THE UK'S LEADING BUSINESS EVENT DEDICATED TO INNOVATING THE HOTEL SECTOR 300 EXHIBITORS 50 HOURS OF UNMISSABLE CONTENT 150 SEMINARS PANEL DEBATES UNMISSABLE INSIGHTS INTO: RETAINING YOUR STAFF IMPLEMENTING SUSTAINABLE PRACTICES MANAGING PRICE INFLATION BUILDING BRAND REPUTATION LEVERAGING TECHNOLOGY HH HH HH HH HH

HIGHLIGHTS

We have taken the highlights of the show to help you make sense of what is going to be an incredible show

KEYNOTE

SPEAKERS

We have an incredible line-up of keynote speakers this year! You will be able to listen and learn from the most influential industry leaders

INNOVATION AWARDS

Join us as we celebrate and recognise the innovators creating new waves across the industry

PANELS

Be a part of the most talked about topics with our thought-provoking panel debates!

PARTNERS

Get to know the partners who have been working with us all year round to bring you the most comprehensive edition to date!

SEMINAR AGENDA

Make sure you don’t miss that speaker you’ve been waiting for! Plan your day with our complete seminar schedule.

EXHIBITORS

Take your pick from the most comprehensive showcase of exhibitors the industry has to offer.

FLOORPLAN

Check out our floorplan and map out your route before you arrive to make sure you don’t miss out on your favourites!

WELCOME 4 6 8 9 17 16 20 26
2

Hotel & Resort Innovation Expo returns to the ExCeL London on the 19th & 20th October under the new management of multi-award winning Fortem International for the UK’s leading business event dedicated to the hotel sector. The show will bring together the suppliers, key buyers and industry experts from across 4 main sectors such as; sustainability, guest experience, operations and technology who will come together to provide the solutions, insights and best practices to boost your hotels offering.

The heart and success of any hotel lies with guest experience and reputation. From technology, sustainability or back-end operational challenges, if each of these areas are functioning to the best of their ability then the overall guests experience will be enhanced building your customer loyalty. Here at the Hotel & Resort Innovation Expo, we have made it our mission to provide you with the products and services as well as educational content which will do just that. Are you looking for the latest budget management systems as price inflation keeps rising? Do you want to enhance your hotels sustainability to reduce costs and attract more visitors? Or do you want to find out about how to limit supply chain bottlenecks? Hotel & Resort Innovation Expo promises to be the most comprehensive edition to date and brings you the answers to all your questions over two days!

The hotel industry is accountable for more than 1% of emissions globally and with over 81% of guests stating they would choose a more sustainable hotel over non green accommodation. We have made it our mission to provide a platform where we as an industry can work together to drive change and do our bit to work toward a net-zero industry.

Hotel & Resort Innovation 2022 sees the edition of HI Connect, a dedicated networking space which will act as a catalyst for the industry to facilitate conversations surrounding price inflation, guest experience, brand reputation and even the best practices for you to minimise staff turnover. Additionally, the show will see over 50 hours of unmissable content from the likes of Lamington Group, the world’s first hotel which is shifting to becoming netzero by 2030 to implementing technology for a unique experience from IHG Hotels!

Your free ticket will also give you unprecedented access to the Food Entrepreneur Show which will collectively give you the ultimate hub to enhance your hotels offering.

WELCOME TO HOTEL & RESORT INNOVATION EXPO 3

HIGHLIGHTS

KEYNOTE THEATRE

Our keynote speakers are the leaders paving the way for the industry, covering a multitude of topics across the sector! From sustainability to staff turnover, Hotel & Resort Innovation has the insights into all you need to know!

HI CONNECT

Hotel & Resort Innovation provides a unique platform for unmissable networking opportunities which is why we have introduced HI Connect, where you can grab a coffee whilst making long lasting business connections.

HAND-PICKED EXHIBITORS

Meet first-hand with our bespoke lineup of exhibitors who have been curated to provide you with the solutions to enhance your hotel.

4

HIGHLIGHTS

At the Hotel & Resort Innovation Expo we have a huge range of valuable content across both days for you to uncover and learn from! To guide you through the many features we have available for you, we have given a spotlight to a few of the highlights that you cannot afford to miss, to give you a panoramic view into the industry.

INNOVATION AWARDS

Discover the nominees recognising gaps in the industry and providing game-changing solutions that are bound to have an outstanding impact to the emerging hospitality sector.

PANEL DEBATES

Discussing the most talked about topics across the sector, from sustainability to customer retention, we have something for everyone for you to engage in conversations that will drive the industry forward.

5

SPEAKERS

How Can We Make Hospitality More Sustainable?

How We Design and Operate

KEYNOTE We have been working behind the scenes to bring together some of the most influential minds from across the hospitality industry, to share their insights and give you the platform you need to gain the tips and tricks to stay ahead of this growing market. Weds 19th | 11.45 Hotel Innovation Keynote Theatre 1Lamington Group Unlikely Partners - Pairing Traditional with Technology For Unique Experiences How to combine traditional sound therapy with modern technology to deliver unique guest experiences in both the spa and hotel setting. Creating and developing a technology led approach to allow mindfullness sessions in a variety of settings to improve guest satisfaction as well as driving revenue.
Finlay
Anderson & Brian D’Souza Weds 19th | 12:30 Hotel Innovation Keynote Theatre 1 IHG Hotels & Open Ear and Swell Hotel Innovation Keynote Theatre 1 Ryder Architecture Weds 19th | 14.00 Sustainability Drivers Influencing
Our Hotels Architects have a key role in designing our built environment. With 80% of buildings required for 2050 already in existence, a balance must be found between focusing on the new and relifing the existing. Listen to how the conversation is evolving to ensure our buildings are both future-proofed to the environment, but also, relevant to the people who are choosing between the many hotels which are available to them.
David Jarratt
Innovating Post-Pandemic Hear from citizenM who are a hybrid hotel who have kept up with the trends post pandemic. Fabrizio will talk you through how the pandemic became an opportunity to fast track innovation within citizenM, and the changes we have been able to apply in the last 24 months.
Fabrizio Di Martino
Weds 19th | 13:15 Hotel Innovation Keynote Theatre 1 citizenM
The built environment is responsible for a whopping 40% of the world’s carbon emissions, and the hotel industry has been criticized for lagging behind in decarbonizing. This seminar will look at Lamington Group’s experience of implementing a net-zero strategy, engaging your workforce and lessons that we are learning along the way.
Melisa Gooding
6

Navigating The Journey Towards Bcorp Accreditation

Solo Travel - An Answer to the Increasing Demand Solo travel is on the rise post-pandemic, but so are the expectations of travellers. Safety, environmental footprint and rich experiences are deciding factors. In this seminar Adrie will provide you with the insights on a stay category that is rapidly gaining popularity, capsules (or pods). And how the hospitality market can implement them and gain both guest satisfaction and revenue. Adrie Vreeke Thurs 20th | 11.45 Hotel Innovation Keynote Theatre 1 Capsule Services Hotel Innovation Keynote Theatre 1 The NoMad Hotel London Thurs 20th | 11.00 What Is Luxury Hospitality? How are we redefining luxury in the hospitality industry? How has it evolved? How luxury inspires innovation and the emotional connection in luxury hospitality. Nadim Nehme
Ben Harper describes Watergate Bay’s journey to B Corp accreditation, one of the most stringent social and environmental certifications it’s possible to achieve. Harper discusses how to navigate the rigorous process and help your company balance its responsibilities towards People, Planet and Profit. Ben Harper Thurs 20th | 13:15 Hotel Innovation Keynote Theatre 1 Watergate Bay Hotel Hotel Innovation Keynote Theatre 1 Sustainable Hospitality Alliance Thurs 20th | 14.00 Hospitality With Purpose, for People, Planet and Prosperity The future of tourism depends on protecting the unique locations and communities around us. The business case is strong with the potential to improve profits, increase team engagement, ensure legal compliance and future-proof investment returns. Find out more about how Hotels and resorts can be a powerful driving force and have a positive impact.
Claire Whitely
Thurs 20th | 12:30 Hotel Innovation Keynote Theatre 1 Tripadvisor How the Global Consumer Now Views Travel in a Post-COVID World Looking at the trends over the past 18 months as to how travel has rebounded and what might be in store for 2023.
Justin
Reid 7

AWARDS

Celebrating the latest innovation across the sector!

GUEST EXPERIENCE OF THE YEAR

& RESORT INNOVATION

SUSTAINABILITY

OF THE YEAR

2022
We could hardly put on a show for the hotel industry without celebrating the leading pioneers who are bringing innovation to the sector. Our awards celebrate the ground breaking technology transforming the industry. Celebrating those who are putting guest experience at the forefront of their innovations ElektraWeb All-in-One Cloud PMS - 600 Spacefeeling - 470 Duve - 800
The following is awarded to a product/service demonstrating outstanding quality, functionality and innovation in the hotel sector. It celebrates those bringing new life to the everyday running of hotels and whose products/services will serve hotels for years to come. Ottr - 620 ParkBee - 472 PowReady - 110 HOTEL
AWARD
AWARD TECH INNOVATION
The award is for those demonstrating products and services that promise to revolutionise hotel sustainability through incredible innovation, developments and industry-shaking solutions. myenergi - 682 Mechline Developments - 684 ClearVUE - 216 This award celebrates transformative technology that is revolutionising the future of the hotel scene, be it through streamlining operations, enhancing the customer experience or optimising profitability. The Virtual Tour Experts - 454 Crave Interactive - 222 Cloudbeds - 430 Compleo Charging Solutions - 511 8

Our exclusive panel debates have been curated with the trends and most talked about topics in mind. Covering all the whys and whats of industry fundamentals, from sustainability, to guest experience as well as the most innovative technology to enhance your offering to retain your customers and set you apart from other hotels!

Take a look at our line-up of thought-provoking panels and be a part of the conversations which will impact the industry for the following year.

Sustainability

With sustainability continuing to drive change and innovation in the industry, it's never been more important to adopt new strategies for going green. Bursting with progressive & practical pointers on how to make your hotel business more sustainable, this panel session is not to be missed!

PANELS
How to retain your customers which will increase customer loyalty, and brand reputation in order to boost your occupancy rates. Delivering the 5* Experience With the current inflation for the cost of living on the rise, we have pulled together a panel of experts who can help you utilise resources to overcome these challenges. From everything such as an updated booking system to inventory management and budget control, these areas are key to ensuring your hotel is providing a seamless service which will ultimately build your hotels reputation. How to Overcome the Day-to-Day Challenges in Order to Boost Your Brand Reputation? As technology is at the forefront of most industries, what does the future hold for the hospitality sector? We have highlighted the latest advancements that will set your hotel apart and will provide an insightful discussion on the future trends. What Is the Future for The Hotel Sector? Thurs 20th Oct 14:15 Thurs 20th Oct 13:00 Weds 19th Oct 14:00 Weds 19th Oct 12:00 Hotel Innovation Panel Theatre 4 9

SECTORS

We have highlighted the most significant sectors within the industry to guarantee you walk away from Hotel & Resort Innovation Expo with an all-encompassing understanding of the industry. We are attracting key experts who specialise in each of these sectors so that the industry comes together to bring the industry forward.

TECHNOLOGY

As technology is emerging, there has been a significant increase in personalisation across a multitude of sectors with over 85% of consumers agreeing that personalisation plays a huge part in purchase decisions. The hotel industry has seen that by introducing data management and updated marketing tools which assist with personalisation, it can deliver up to 6% more revenue for their hotel!

There have been multiple benefits outlined from implementing technology into hotels, with over 71% reduction in customer complaints and a 135% increase in online revenue. With the industry keeping up with the trends, immerse yourself in the latest technology from booking systems, check in solutions, e-charging and so much more!

Here’s a deep dive into the sectors we are bringing you to the show!
10

GUEST EXPERIENCE

All aspects of the hotel will lead back to guest satisfaction and overall brand reputation, whether this is font of house, operations, if a guest has a negative experience they are more likely to write a bad review, in fact 48% of hotel guests have stated they would if they had a poor experience when staying at a hotel.

72% of guests have revealed they would choose a hotel with higher reviews compared to lower.

SUSTAINABILITY

Sustainability is becoming a fundamental part of the popularity of hotels and with 81% of guests stating they would choose sustainable accommodation over a non green stay, the Hotel & Resort Innovation has pulled together the innovators within the sector as well as expert sessions from the world’s first sustainable hotel Lamington Group as well as IHG Hotels who have moved to single use plastic!

Over 59% of travellers said they were willing to spend more if it means their stay would be more sustainable

11

SOCIAL MEDIA

Don’t forget to follow all of our social media accounts so that you don’t miss out on the latest updates in the lead up to the show! With so many features, exciting launches and seminar updates at Hotel & Resort Innovation Expo, following our social media platforms will ensure that you don’t miss anything!

Keep up-to-date with the time and location of our awards to discover who the winners are

Be the first to know when and where the latest product launches will be taking place on the show floor

Stay up to speed with our extensive range of panel debates

Get live alerts for seminars you’ve been waiting for all year

Receive unmissable notifications on exclusive show offers

Share the love and let everyone know what a great time you’re having at the show

Find and connect with people who are also at the show

Don’t miss a beat, follow #HOTELINNOVATION to get the full show experience!

Don’t forget to follow us on Twitter @HOTELINNOVATION to receive all the latest updates!

12

SIGN UP NOW

Hotel & Resort Innovation Expo promises to be the most comprehensive edition to date and with the plethora of content across the show we have made it easier for you to keep updated with the show! Hotel Newsletter is the all encompassing publication, full to the brim with unmissable insights, exclusive show offers and the latest from the hotel ecosystem!

NEWSLETTER 13

PLAN

YOUR DAY We have been working hard over the past year to bring you the must-attend event of to date! From answers to your questions, budget management, the latest advancements with smart technology and sustainability options, as well as our hand picked exhibitors, the show will serve a range of informative knowledge for you to divulge in. Planning your day will help you get the MOST OUT OF THE SHOW Visit the website here to see the hotels we’ve partnered up with for Hotel & Resort Innovation this year! Think of all the additional networking you can do in the time saved from your travel! Do you know which session you want to listen to? Do you have a list of exhibitors you would like to visit? Have you booked your hotel? SCANME! Travelling to the ExCeL is now easier than ever before, with a dedicated Elizabeth line, traveling across London is now more seamless and will significantly reduce your travel time giving you even more of a reason to visit Hotel & Resort Innovation Expo this year! 14

Join all the leading minds at

HI Connect

Hotel & Resort Innovation Expo gives you the perfect opportunity to shake hands with like-minded professionals from the hospitality industry. 2022 sees the addition of HI Connect, our brand new networking area hosted with its very own cafe for you to grab a coffee whilst making lasting business connections.

Top Tips When It Comes To Successful Networking

Whether you’re looking for your next business partner, investor, or even your next career move, there’s still nothing that makes a lasting first impression like the passing of a business card through face-to-face networking.

Our show provides an unprecedented networking platform, enabling thousands of professionals from across the globe to develop their professional knowledge, pass on their own industry insight, and cultivate invaluable new business contacts: the 2022 edition promises to continue this.

With this in mind, we’ve put together our top tips for building your network, so be sure to put them to the test!

Ask Questions

The best way to engage with people is to make real connections, so take the time to ask their opinions on the topics that matter - you’ll quickly find some common ground and build rapport.

Take It Seriously

We all know the benefits of networking, but many of us struggle to make the most of the opportunity offered to us at a trade show. Make a plan: who do you want to talk to, how are you going to build a connection - even write notes on their business card so you can remember what you discussed when it comes to following up later.

Be Prepared

If there’s somebody you’d love to meet at the show, don’t just hope you’ll bump into them! Of course, you never know who you could meet in the networking area, but if you’re serious about meeting face to face with someone, why not invite them to meet up beforehand?

Be Specific

The power of networking lies in building meaningful connections, so it’s better to have fewer, quality conversations with the right people than spread yourself too thinly and make little impact. Think about who you really want to meet first - checking our exhibitor listing in the showguide is a great place to start!

Update your Business Cards

How often have you been just about to hand over your card to a potential client when you realise your number - or job title - has changed? Get your cards updated now and have a seamless handover at the event.

Get Stuck In

The only way you can make new contacts is to be fearless and set about introducing yourself, whether that’s in the networking area, or on someone’s stand. And remember - a smile is a great way to start a conversation!

15

OUR PARTNERS

In the lead up to the show we have been supported by our incredible partners at the heart of the industry. We are proud to be partnered with some of the most prestigious and respected organisations within the hospitality industry.

We would like to say a huge thank you to our partners who have supported us in the lead up to the event and inviting their audiences to our show to form the ultimate hub for everyone across the sector!

16
HOTEL INNOVATION KEYNOTE THEATRE 1 Weds 19th | 12.30 Unlikely Partners - Pairing Traditional with Technology For Unique Experiences Finlay Anderson & Brian d’Souza IHG Hotels & Open Ear and Swell Solo Travel - An Answer to the Increasing Demand Adrie Vreeke Thurs 20th | 11.45 Capsule Services Navigating The Journey Towards Bcorp Accreditation Ben Harper Thurs 20th | 13:15 Watergate Bay Hotel Justin Reid Thurs 20th | 14:45 TripAdvisor How Can We Make Hospitality More Sustainable? Melisa Gooding Weds 19th | 11.45 Lamington Group Innovating Post-Pandemic Fabrizio Di Martino Weds 19th | 13:15 citizenM What Is Luxury Hospitality? Nadim Nehme Thurs 20th | 11.00 The NoMad Hotel London Thurs 20th | 14.00 Sustainable Hospitality Alliance WEDNESDAY 19TH OCTOBER THURSDAY 20TH OCTOBER AGENDA Weds 19th | 14:00 Sustainability Drivers Influencing How We Design and Operate Our Hotels David Jarratt Ryder Architecture Hospitality With Purpose, for People, Planet and Prosperity Claire Whitely 17
Electric Vehicle Charging Explained: How You Can Profit From An Installation 13:15 - 13:45 Andy Gray - RAW Charging Payments To Unlock A New Standard of Excellence 11:45 - 12:15Sam Allan - Adyen Using Technology To Enhance the Personal Touch 14:45 - 15:15 Vincent Mercer - Crave Interactive The 2023 Digital Hotel Checklist: Separating the MustHaves From the Nice-to-Haves 14:00 - 14:30 Jeremy Atlan - Duve Superhuman Phone Automation — How To Help Customers With Limited Staff 15:30 - 16:00 Vincent Dollet & Stuart Barr - PolyAI & FourteenIP Effective Virtual Tours: Six Strategies To Generate Results From VR 12:30 - 13:00 Neil Henderson - The Virtual Tour Experts How EV Charging Can Enhance The Hotel Experience 11:00 - 11:30 Paul Ford - Zest HOTEL INNOVATION SEMINAR THEATRE 2 How Digital Technology Is Revolutionizing Interior Design in the Hospitality Industry 11:00 - 11:30 Zlata Rybchenko - Spacefeeling WEDNESDAY 19TH OCTOBER THURSDAY 20TH OCTOBER Hybrid Working Function Rooms & Increasing Revenue 12:30 - 13:00David Direito Campos - Cisco Anatomy of a Hotel Voice Assistant 14:00 - 14:30Andrew Muir - PolyAI Relax and Recharge: Meeting Demand From High Value EV Drivers 13:15 - 13:45Alex Calnan - EB Charging How Building and Maintaining a Hotel Guest Database Can Actually Be a Breeze! 14:45 - 15:15 Tiziana Messina - Shiji UK Ltd John Fennah - Siemens Building Products Disturbance Free Fire Alarms 11:45 - 12:15 18
True Asset Management - C-Suite Taking Control Of Hotel Assets 11:45 - 12:15Jay Visnjic - SP Square How Tech-Enabled Travellers Are Reshaping the UK Hotel Sector 14:00 - 14:30 Ellie Warren - SiteMinder The New Normal - How to Do More With Less Staff? 12:30 - 13:00 Jasmin Gluck - hotelkit The Full Net Zero Consultancy Journey. Getting a ClearVUE of Your Carbon Footprint From Big Data 11:00 - 11:30 Dan Smith - ClearVUE.Business THURSDAY 20TH OCTOBER How to Integrate EV Charging Into Your Hotel Systems in 5 Steps 12:30 - 13:00James Cowan - Compleo UK Discovery to Check-out: Guest Messaging’s Role in the Guest Journey 14:00 - 14:30 Maja Radojicic - Cloudbeds Personalization Is Key: Providing Personalized Digital Guest Journeys the Right Way 13:15 - 13:45 Yoav Roth - Duve GRMS: Increase Guest Comfort, Service Level, and Energy Efficiency 14:45 - 15:15 Bart Stuyven & Davide Sandrini - Legrand Integrated Solutions WEDNESDAY 19TH OCTOBER Hotel Sales Strategy - Yes, reaching 80% direct booking is possible! 14:45 - 15:15 Marc-Antoine de la Rüe du Can - Amenitiz *Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.hotelinnovationexpo.co.uk for the latest information. HOTEL INNOVATION SEMINAR THEATRE 3 Building Cyber Resilience in the Hospitality Industry 13:15 - 13:45James Musk - Switchshop Presents SonicWall 19

Exhibitor LISTINGS

7tnine Developments ltd 120 07424035721 www.7tnine.co.uk

Lets re-design your hospitality and turn on the super switch. Upgraded hotel in no time without heavy investments. Doesn’t sound real? that’s where we come in! We supercharge your existing setup with design and concepts that uplift your customer experience to all new level.

Adyen 652 07522868918 www.adyen.com

Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.

Amenitiz 834

Batchelor AirCon & Refrigeration 220 01234 712901 www.batchelor.co.uk

Expert installation and servicing of air conditioning, refrigeration, chillers, ventilation, cold rooms, commercial air source heat pumps, commercial kitchens and catering equipment.

Bikeable 122 +44 (0) 7786 945821 www.bikeable.life

Bikeable provide a complete bicycle package to hotels. We take care of branding, servicing, liability, accessories and more so hotel staff can concentrate on the important stuff. Enhance your guest experience through a sustainable and fun means of getting out and exploring.

BusinessesForSale.com 232 020 7324 1930 https://www.businessesforsale.com

BusinessesForSale.com is the world’s largest website for connecting business buyers and sellers. We provide a costeffective route to market for business owners and their representatives, and a one-stop shop for aspiring entrepreneurs and business buyers.

C-BURN MUSIC 554 020 7250 1133 www.c-burn.com

For over twenty years C-BURN MUSIC has helped thousands of hospitality businesses worldwide achieve a superior customer experience through music. If you need more control over your atmosphere and a reliable system with fully licensed music curated by experts, then talk to our team on STAND 554.

Candle Spa Limited 100 020 8144 7350 www.CandleSpa.co.uk

Candle Spa’s aim is to support spa’s and hotels by providing products which give their customers the opportunity to continue their wellness experience through fragrance and light. Our ranges include luxury scented candles, reed diffusers, luxurious hand and body lotions and liquid soaps and, detoxifying bath salts infused with essential oils.

Carefree 142

+44 (0) 20 3137 2578

www.carefreespace.org

Carefree’s mission is to enable every full-time unpaid carer to get access to an annual break by connecting them to accommodation donated at scale by the hospitality sector out of its excess capacity

Cisco 660 0800 404 7778 www.cisco.com

Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of our DNA is creating long-lasting customer partnerships, working together to identify our customers’ needs and provide solutions that fuel their success.

ClearVUE 216 +44 (0)3 300 300 200 https://clearvue.business/ ClearVUE’s Net Zero consultancy provides guidance on audits, staff training and Scopes 1, 2 and 3 emissions. Its technology is cloud-connected, and provides businesses with consumption, carbon monitoring and accounting platforms, showing how to optimise energy consumption on their Net Zero journey.

Cloudbeds 430 +32494296930 www.cloudbeds.com/

Founded in 2012, Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types across the globe. Learn more at www.cloudbeds. com.

Compleo Charging Solutions UK 511 08000 541320

https://compleocharging.co.uk/ Compleo have a complete range of Electric Vehicle charging solutions to help you add the right EV chargers in the right place at your hotel & resort. Our software solutions can integrate into your existing systems to help you manage your chargers, generate revenue and provide a customer first experience.

Crave Interactive 222 0330 403 0144 www.craveinteractive.com

Experts in digital guest experiences. Crave Interactive are experts in creating outstanding digital guest service solutions for hotels worldwide. Our solutions delight guests, increase sales and reduce costs and are either delivered on in-room tablets, guest mobile, web or kiosk.

Custom Fibre Optics LTD 718 01915373638 www.CustomFibreOptics.co.uk

Specialising in bespoke decorative fibre optic lighting - Custom Fibre Optics designs and manufactures the most stunning chandeliers, abstract lighting displays and starry ceilings. We have over 10 years experience creating the most awe-inspiring lighting displays for the hospitality industry.

Duve 800 +1 929-407-2660 www.duve.com

Duve provides a holistic guest management platform that boosts hotel revenues, including contactless check-in, a multi-channel communication hub, a guest app with an integrated upselling system, and much more.

20

674

EB Charging 553 01727 807 263

ebcharging.co.uk

Leading provider of integrated EV charging solutions, trusted by over 50 local authorities, NHS trusts, universities, colleges, schools and businesses. We consult, plan, install and operate chargers on street, in car parks and worksites nationwide. OZEV grant support and other funding options. Contactless, app supported AC and DC chargers, real-time client portal, and revenue protection products.

ElektraWeb All-in-One Cloud PMS 600 +90 242 227 91 00

https://www.elektraweb.com/

ElektraWEB is an all-in-one, cloud based hotel PMS that includes booking engine, channel manager, rate manager, POS, and more. It is suitable for any type and size of property.

EVE Chargers 633

GLORY Global Solutions 810 0844 811 2006

http://www.glory-global.com

Glory helps Hotels automate their cash processes to increase efficiency, enhance security and release staff to focus on the experience they deliver. Understanding each customer’s specific challenges allows us to design custom solutions that deliver real improvements in business performance.

GOOD NEWS For Everyone! 822 01455 554241 www.goodnewsuk.com

GOOD NEWS for Everyone! (Formerly GideonsUK) have been supplying Hotel Bibles in the UK since 1949. We regularly receive feedback from guests to say how much they appreciated the Bible in their room. Free Bibles for your establishment can be ordered by contacting info@goodnewsuk.com

Green Key 130 07918054600 www.greenkeyengland.co.uk

Green Key is a leading international eco-label for tourism and hospitality establishments, providing a robust and esteemed award to businesses operating in an environmentally sustainable way. With over 3,500 awarded establishments awarded across 60 countries now is a great time to join.

GXS Services 234

Hop Software 422 0345 301 0034

www.hopsoftware.com

Hop is an all-in-one, cloud-based PMS that hoteliers have expertly developed. Hop aims to deliver an easy-to-use and affordable system that will significantly increase revenue through increasing direct bookings, reducing time spent on additional admin and making your guests experience seamless.

Horizon Parking Ltd 631 01245 392 289 www.horizonparking.co.uk

Horizon Parking was formed in 2012 and has grown strongly over the last 10 years, now operating over 3,500 car parks across the whole of the UK and employing over 250 people. Our management team have more than 125 years of experience in the parking industry and manage over 300 hotels nationwide.

Hospitality Suppliers 592 01884829031 www.hospitalitysuppliers.co.uk

The Hospitality Industries search engine for the latest products and/or services on the market. The website offers an easy search tool to help you find what you are looking for. Hospitality Suppliers is the only gathering place for hotel and events venue owners/operators, managers, and buyers...

Hotel Suppliers

930

+44 (0) 1392 576940 www.hotel-suppliers.com

Hotel Suppliers is the global hotel and hospitality industry’s number one meeting place for Hotel Operators/ Owners, Managers and Buyers worldwide. We showcase the latest hotel supplies from equipment, services, technology and design.

Hotel TV company

641

+44 (0) 844 870 7897 www.hoteltvcompany.co.uk/

Hotel TV Company is a specialist supplier & system integrator of the latest Hotel TVs, TV Systems, In-Room Entertainment and other technology solutions for the hospitality sector. Our mission is to help hotels and hospitality businesses grow through integrated in-room technology.

hotelkit 832 +43662238080 www.hotelkit.net

The All-in-One Hotel Operations Platform is the ultimate solution for hotels. It enables hotel teams to manage, supervise, delegate and communicate via one comprehensive platform, anywhere, any time, on any device.

HotelRunner 674 +44 850 321 9911 https://hotelrunner.com/

HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach.

HRS International 810 innRoad 670 +1 855 942 6074 www.innroad.com

innRoads award-winning property management software is trusted by thousands of hoteliers around the world. Our all-in-one solution includes reservation management, a highconverting booking engine, channel management with connections to top OTAs, credit-card processing, and revenue management tools.

Integra d.o.o 560 +38598272512 www.integra-system.eu French Fries automatic machines

Lapa Canine Search Ltd 710 01322615271 www.lapacaninesearch.co.uk

LAPA Canine Search is a vastly experienced and qualified specialist canine search company. We offer expertise in Drug Detection, Explosive Detection, Piro, and bespoke search dogs to suit individual requirements.We specialise in Bed Bug detection and are full accredited by the Bed Bug Foundation.

Legrand Integrated Solutions 230 +32 (0)3 773 31 06 www.legrandintegratedsolutions.com

Legrand Integrated Solutions is the Legrand group brand focusing on Guest Room Management Systems (GRMS) and integrations. This team is focused on delivering not only the tailor-made guest room automation solution to your hotel project but is also specialist by smart thirdparty integrations wit

E FARADAY GROUP LIMITED
21

Lovibond Water Testing

440 01980 664800 www.lovibond.com

Suppliers and manufacturers of water testing systems. Visit us to see the latest systems for pool & spa water testing. Also Legionella, L8 & HSG282 Compliance testing kits helping you to meet requirements & keep customers safe.

Mechline Developments 684 01908 261511 www.mechline.com

Mechline is a UK equipment manufacturer focused on continually improving hospitality environments. We specialise in hygiene technology for front/back of house and all foodservice areas. Here we are showcasing our award-winning HyGenikx Air and Surface Sanitiser, which is laboratory proven to remove up to 99.99% of airborne viruses—including coronavirus.

Mercy wambui karanja 500 MOBY BIKES 510 Motion RE Media 900 info@motionremedia.com

myenergi 682 03333001303 www.myenergi.com

Our mission is to change the world through green technology; providing energy independence, driving a sustainable future, and saving our customers money on their energy bills. Together we can create a kinder, more sustainable future.

Number One Carpet Cleaning Ltd 452

Osua Games Oy 830 Ottr 620 +44 (0) 115 7788103 www.rideottr.com

A NEW ERA OF TRAVEL – Ottr is your sustainable travel partner. Private micro mobility operators.

Park and Control UK Ltd 823 0345 222 1044 www.parkandcontrol.co.uk

Your guests’ experience inside and outside your hotel has never been more important. Underpinned by APCOA, Europe’s leading provider of car park solutions, Park & Control, offer flexible solutions, ensuring your hotel car park becomes, once again, a facility exclusively for your paying guests.

ParkBee 472

Parkingeye Limited 476

Passportscan 432 +44 20 4536 7828 www.passportscan.net

Scanning Identification document and signature

PolyAI 410 +1 973 4547167 https://poly.ai/ PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.

We serve enterprises where customer conversation is an important part of doing business.

PowReady 110 +4407794753280 www.powready.com

PowReady is revolutionising access to power on demand in the hospitality and travel sector. Their network of IoT charging hubs allows guests to find, rent and return portable chargers, helping businesses enhance guest experience, increase dwell time and earn additional revenue at zero cost.

Premier Hospitality 922

Prochem Europe Ltd 812 0208 9741515 www.prochem.co.uk

Founded in 1974, Prochem Europe is a leading manufacturer of cleaning and maintenance products for carpets, upholstery and hard floor care. Prochem supplies a complete range of cleaning machinery, as well as industry-approved training courses for carpet, fabric and hard floor cleaning.

RAW Charging

651

+44 (0) 2074594040

www.rawcharging.com

RAW Charging are specialists in providing the most dependable electric car charging solutions for businesses and drivers. RAW help the hospitality sector realise that they can profit from their parking spaces as well as their rooms.

Room to Reward 920 01202489058 www.roomtoreward.org

Room to Reward is a unique volunteerrecognition charity created to say ‘thank you’ to the Hidden Heroes – inspirational volunteers who give up their time to make a difference to those who need it most.

Our partner hotels donate their unsold rooms, charities and community groups nominate their Hidd

Selfbook 474 +41791248952 https://selfbook.com/ Uniquely positioned at the intersection of fintech and hospitality, Selfbook is setting a new standard in hotel bookings and payments. Working in tandem with hotels’ existing systems, Selfbook boosts conversions and revenue by providing a seamless checkout experience and digital wallet support.

Shiji Group

450 +44 (0) 7754 406 104 www.shijigroup.com

Shiji is a global technology company providing solutions and services for the hospitality industry, from hospitality technology platform, F&B and retail systems, payment gateways, guest engagement, online distribution and more.

ShoutOut 912 02072092615

www.shoutout.social

Create fully branded videos automatically! Create your video branding, send a link for people to record on a smartphone or computer, then in seconds, ShoutOut creates a video with music, name caption, logo and branding for you to share. Perfect for reviews, customer testimonials and promotions.

Siemens Building Products

550 07808 827978 www.siemens.co.uk/ buildingtechnologies

Cerberus PRO is an open protocol fire protection system available through a nationwide network of approved fire alarm system partners. Cerberus PRO provides a powerful, comprehensive, false alarm free solution for your fire protection needs.

22

SiteMinder

672

+44 20 3151 0730

www.siteminder.com

SiteMinder is the world’s leading open hotel commerce platform, ranked among technology pioneers for opening up every hotel’s access to online commerce. It’s this central role that has earned SiteMinder the trust of tens of thousands of hotels, across 150 countries, to sell, market, manage and grow.

Skypath Aero

706

+44 7870 474088 (UK)

www.shop.skypath.aero

Skypath Aero products meet the needs of a diverse group of clients that operate in the Aerospace, Transport, Hospitality, and Industrial sector.

Smart Parking

400 0330 135 9020

www.smartparking.com

Smart Parking is one of the UK’s leading parking management companies and we are excited to have them exhibiting at the show on stand 400. Their focus is firmly on the customer experience and operate in a range of environments including: hotels, restaurants, shopping centres plus many more.

Snapfix

716

+353 1 61 77 888

https://snapfix.com

Snapfix is THE SIMPLEST Facilities, Maintenance and Teamwork solution on the planet. Its super simple to use, and perfect for multi-lingual Hotel Teams. We use Photos, Messaging and Red/Yellow/Green Traffic Lights to capture, communicate and complete tasks - Simply and Efficiently.

SP Square 434 7743641957

www.spsquaresystems.com

SP Square is a True Asset Management company providing Guest Requests, Work Orders, Preventive Maintenance, Corporate Level Reporting and Oversight and Analytics. SP Square is a highly customizable platform. Our clients implement company and brand standards into all aspects of the program.

Spa UR Self ® 436 0759268858

www.spa-ur-self.com

At Spa Ur Self ® we transform the ordinary shower into an extraordinary one, enhancing your hotel guest experience in the comfort of the hotel room. Shower in natural and organic ingredients, from a variety of fragrances and infused oils, guests will always have the most memorable experience.

Spacefeeling 470 07901260091

www.spacefeeling.com

At Spacefeeling, we specialise in interior design and brand identity development for hospitality and commercial projects. We use a 3D digital approach in our design processes and content creation, which allows us to create unique atmospheres.

SuitePad 832 +4930319850000

www.suitepad.de/en

SuitePad, the #1 guest room tablet, replaces your traditional guest directory, paper collateral, hotel phone & TV remote with a single device. The many benefits include improving your guest communication, increasing your sales revenue, reducing costs, and optimizing your processes.

Sur mobilya dokorasyon 444

Switchshop Limited 824 01438831870 www.switchshop.co.uk

Switchshop is a leading provider of IT networking and security solutions that boasts high-level partnerships with tier one manufacturers Ruckus and SonicWall, as well as, Fortinet, Aruba and Splicecom. Switchshop deliver technically led solutions at highly competitive prices.

TABLE4ONE 650

The HLF Group Ltd 676 0191 570036 http://www.thehlfgroup.com/

HLF are the leading manufacturer& supplier of contract standard furniture. We supply Holiday parks, HMOs, Serviced apartments, Retirement living &hotels. Our products are hand selected and all the specifications are enhanced to ensure they are fit to withstand heavy usage and come direct from the factory; our prices cannot be beaten.

The Virtual Tour Experts 454 01392 348181

www.virtualtourcompany.co.uk

Our virtual tours are unique. We combine the highest quality 360° photography with world-class technology to increase sales and enquiry. Our award-winning tours cover the globe and include many of the World’s leading brands. We are rated 5/5 by our prestigious clients and offer a price-beat guarantee.

TLJ Access Control 424 01482 830334

https://tljlimited.com

TLJ showcase their versatile and futureproof access control solutions and explain why they are the best choice for modern hotel and resort settings. Come see their integrated, cloud based, smart locking technology, and how they are certified to the highest standards of security and safety.

Touchsafe 446

Trackersack 820 01753 369 111 www.trackersack.com

Trackersack is an environmental control system, proven to increase recycling levels. The system can provide organisations with valuable data needed to improve their waste levels. Trackersack is the only full waste tracking system, leading the way to a sustainable waste friendly environment.

Truvox International Ltd 714 023 8070 6600 www.truvox.com

Truvox International is a leading global manufacturer and supplier of commercial and industrial floorcare machines, based in Southampton, England. Recognised in over 70 countries worldwide, Truvox has a wide range of well-established brands including Multiwash, Orbis and Hydromist carpet extractors.

Trybe Spa and Leisure Software

712 02045385555

https://try.be/

Trybe is the U.Ks first fully cloud-based, API-first, spa and leisure solution for the hotel and spa industry with a key emphasis on online bookings for all aspects of your spa offering, integration into other business critical software for your operation, payments, inventory, membership, and more.

TVC Technology Solutions

140

01204 377 692

https://tvc.uk.com

We have a wealth of experience in supplying, installing, and maintaining professional AV solutions for hotels and their guests. Working within the hospitality sector for over 25 years’ we pride ourselves on delivering innovative entertainment, display, and communication systems nationwide.

23

622 020 8629 1057

www.yourparkingspace.co.uk

YourParkingSpace is the UK’s leading parking marketplace and operator - converting isolated parking assets into connected mobility hubs. With tailor-made, industry-leading solutions, car parks are transformed, generating additional revenue for the asset owner, and providing raw data to the client.

Zest 420 0333 577 6760 www.zest.uk.com/hotel360

Zest work with hospitality brands to design charging solutions that match customers utilisation. Gain a competitive advantage by providing chargepoints for the growing number of EV drivers. Our no-cost service allows hassle-free installation, longterm reliability and ongoing revenue opportunities.

NOTES

YourParkingSpace
24

A to Z Listings

Motion RE Media

Number One Carpet Cleaning

Games

and Control UK Ltd

Limited

Passportscan

PowReady

Hospitality

Europe

Charging

Room to Reward

Group

ShoutOut

Siemens Building Products

SiteMinder

Aero

Parking

Square

EXHIBITORS 7tnine Developments ltd 120 Adyen 652 Amenitiz 834 Batchelor AirCon & Refrigeration 220 Bikeable 122 BusinessesForSale.com 232 C-BURN MUSIC 554 Candle Spa Limited 100 Carefree 142 Cisco 660 ClearVUE 216 Cloudbeds 430 Compleo Charging Solutions UK 511 Crave Interactive 222 Custom Fibre Optics LTD 718 Duve 800 E FARADAY GROUP LIMITED 674 EB Charging 553 ElektraWeb All-in-One Cloud PMS 600 EVE Chargers 633 GLORY Global Solutions 810 GOOD NEWS For Everyone! 822 Green Key 130 GXS Services 234 Hop Software 422 Horizon Parking Ltd 631 Hospitality Suppliers 592 Hotel Suppliers 930 Hotel TV company 641 hotelkit 832 HotelRunner 674 HRS International 810 innRoad 670 Integra d.o.o 560 Lapa Canine Search Ltd 710 Legrand Integrated Solutions 230 Lovibond Water Testing 440 Mechline Developments 684 Mercy wambui karanja 500 MOBY BIKES 510
900 myenergi 682
Ltd 452 Osua
Oy 830 Ottr 620 Park
823 ParkBee 472 Parkingeye
476
432 PolyAI 410
110 Premier
922 Prochem
Ltd 812 RAW
651
920 Selfbook 474 Shiji
450
912
550
672 Skypath
706 Smart
400 Snapfix 716 SP
434 Spa UR Self ® 436 Spacefeeling 470 SuitePad 832 Sur mobilya dokorasyon 444 Switchshop Limited 824 TABLE4ONE 650 The HLF Group Ltd 676 The Virtual Tour Experts 454 TLJ Access Control 424 Touchsafe 446 Trackersack 820 Truvox International Ltd 714 Trybe Spa and Leisure Software 712 TVC Technology Solutions 140 YourParkingSpace 622 Zest 420 25
450 470 670 142 120 930 472 672 240486 444 454 550 554 652 476 474 676682 674684 560 651592 446 650 456 553 912 920 922 140 660880 Hotel Innovation Theatre 4 Hotel Innovation Theatre 3 280 Hotel Innovation Keynote Theatre 1 580 641 642FLOORPLAN 2022 26
ENTRANCE/EXIT710 712 714 200 230 220 430 410420 632 620 830 820 800 130 900 400 500 600 110 100 810822 422 232 234 432 434 832 834 540 631 216 436 424 633 511 622 233 112 910823 510 122 824 716 812 224 222 Hotel Innovation Theatre 2 Cafe Area 27
The Biggest Business Growth Event For The Food & Drink Industry! 19 &2 0 OCT 2022 ExCel LONDON Market to Over 15,000 Hospitality Professionals SIX Shows! ONE Unmissable Event #FES22ORDER YOUR FREE TICKETS FoodEntrepreneurShow.co.uk
Visit us on Stand 100 to see our product ranges and receive a free sample. Luxury Candles, Reed Diffusers & more Go on - indulge your clients As the fastest growing independent supplier of Luxury Scented Candles, Reed Diffusers, Hand & Body Lotions and Shower Gels, come and discover our great trade offers. Helping you create an environment of relaxation and wellbeing through fragrance & light light.

Use Photos & Traffic Lights to Manage Your Hotel and Never Miss a Thing.

&

Housekeeping Tasks

Maintenance Work Orders

snap track done

Come see Snapfix for yourself at stand #716Start your free 14-day trial at snapfix.com
Health
Safety Fire Safety and Inspections

Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.