25 & 26
2018 SHOW PREVIEW
SHOW TIMES TUES & WEDS 10AM - 5PM
SEPTEMBER
AI
HOTEL HOTEL & SPA
HOTEL & SPA
& SPA
IN PARTNERSHIP WITH
PRODUCT LAUNCHES
170
SPEAKERS EXCLUSIVE SHOW OFFERS
LIVE DEMOS
7 SHOWS, 1 UNMISSABLE EVENT
CYBER SECURITY
CONNECTING
HOTELS & SPAS WITH THE TECHNOLOGY
OF TOMORROW WITH THE TECHNOLOGY
250 EXHIBITORS
IoT
SILVER SPONSOR
HOTEL & SPA
WELCOME TO HOTEL & SPA TECH LIVE Welcome to the show! Join us as the shutters go up at 10am on the 25th & 26th September, for the ultimate event showcasing the future of the hotel and spa sectors!
hotel and spa sectors. We will remove the hows, whats and whys surrounding the application of next-generation hospitality tech to your business, and enable you to reach the level of growth you’ve been dreaming of.
The use of technology continues to enhance the way hotels and spas operate, while adding consistent value to that all-important customer experience; for the past two years Hotel & Spa Tech Live has encapsulated this exciting evolution. Now, with the discovery of the most innovative technologies more critical than ever, the show is making its anticipated return to London’s ExCeL, rebranded, reprogrammed and more futuristic than ever before!
This year, Hotel & Spa Tech Live will be co-located directly alongside six more of the hospitality industry’s leading shows: Hotel Facilities Management Expo, Restaurant & Bar Tech Live, Restaurant & Bar Design Show, Restaurant & Takeaway Innovation Expo, Street Food Live and the Coffee Shop Innovation Expo.
Connecting hotel and spa professionals with the latest in luxury, functional and aesthetic technology, this show provides an all-encompassing portal into the future of the
The best part? Your ticket provides you with access to them all, and the 1,000 incredible exhibitors, 500 exclusive seminars, 200 interactive panel debates and countless networking opportunities that come along with them! This is our most exciting show to date, so step in to Hotel & Spa Tech Live, 2018!
Here, under one roof, you have the chance to see the future of hospitality for yourself with this unique platform that showcases the very latest tools, tech, systems and advancements from around the world.
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#Hungry4growth @HotelTechLive
SPEAKERS We’ve worked tirelessly to bring together the greatest and most influential speakers in the industry.
PANELS The leading minds in hotel and spa technology will be on hand to debate the topics at the very heart of the sector.
SEMINAR SCHEDULE We understand that your time is valuable, so plan your day with our clear and comprehensive seminar schedule.
INNOVATION AWARDS Witness the innovations making waves at the forefront of the hotel and spa sectors, with our live innovation awards.
SUPPLIERS Take your pick of over 250 incredible exhibitors, showcasing everything you need to maximise your customer experience.
ESSENTIAL INFO From stand locations to opening times, this is your essential guide to all of the ins and outs of this year’s Hotel & Spa Tech Live!
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Keynote Speakers
KEYNOTE SPEAKERS Jumping head-first into technological investment for your business can be daunting, particularly with enough options out there to cause you a complete system overload! This is why we’ve assembled an army of expert speakers who have already applied the latest innovations to their businesses, and are reaping the rewards. Through case studies, success stories and exclusive insights, our industry-leading
ROB PATERSON
presenters are on hand to provide the very latest from the forefront of this ever-evolving industry, live and direct over two incredible days. From improving your customer experience, to artificial intelligence and everything in between, you’re sure to discover that critical piece of advice that will fire your business into the future! Our seminars are hugely popular and exclusive to the show, so buckle up and take full advantage of this invaluable opportunity.
CEO AT BEST WESTERN HOTELS IS THE HOTEL FRANCHISE MODEL BECOMING A TECHNOLOGY MODEL? Is it time for brands to re-think what a hotel operator needs from a franchise partner? Are hotel operators demanding a new way of thinking? This seminar explores the current climate for franchise partners and the role technology is playing to shape the future. TUESDAY | 11.00 | KEYNOTE THEATRE 1
JON SHARP
DIRECTOR OF BRAND FOOD & BEVERAGE DEVELOPMENT AT HILTON EMEA
HOW TO CREATE A GAME CHANGING CUSTOMER EXPERIENCE Jon Sharp takes you through how your business can develop into a game-changing customer experience engine, why being famous for what you do is achieved by creating and developing your own distinctive messaging, and being sure of the ‘why’ of your business. This talk will explore how to leverage key customer insights and put them into action, and how to embrace failure and speed to market in order to become ‘best in class’. TUESDAY AT 13.15 | WEDNESDAY AT 12.30 | KEYNOTE THEATRE 1
NICOLAS BOUDOT SOFTBANK ROBOTICS
PEPPER, THE ROBOT: TRANSFORMING THE GUEST EXPERIENCE
MICHAEL MRINI DIRECTOR OF INFORMATION TECHNOLOGY EDWARDIAN HOTELS LONDON
ENHANCING THE GUEST EXPERIENCE THROUGH SOPHISTICATED TECHNOLOGY & AI Michael will present a case study on enhancing the hotel guest journey and experience – how can mobile technology and AI enable interaction and improve the customer experience? He will talk about the use of mobile and AI technology as a tool to empower the employee and customer, and how Edwardian managed to increase employee and customer engagement with AI. WEDNESDAY | 14.00 KEYNOTE THEATRE 1
VP SALES & MARKETING Nicolas Boudot, VP Sales & Marketing from SoftBank Robotics Europe will present Pepper’s capability to provide a seamless experience by offering a single but comprehensive view of each user. Via connecting to different cloud services, databases, and objects, he enhances his intrinsic capabilities, such as cognitive computing, real-time communication and data collection, to provide more valuable services in the hotel industry. TUESDAY | 14.00 | KEYNOTE THEATRE 1
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CLAUS STRAWBRIDGE
THIERRY CLARKE
ECOMMERCE MARKETING DIRECTOR AT GULDSMEDEN HOTELS THINK LIKE AN OTA TO REVITALISE YOUR BUSINESS
THE £1BN MULTIFACETED ENTREPRENEUR MAKING INVESTORS BELIEVE IN YOUR VISION How do you get investors to believe in your business? It’s all very well having a plethora of facts and figures, but without a clear narrative investors won’t be interested. If you want funding you need to tell a compelling story of where your company came from and where it’s going. Thierry has raised billions of dollars for businesses throughout his career so let him help you secure that investment.
Claus will discuss the distribution channels to keep you ahead of OTAs. Think like an OTA: launching a membership zone for eco certified hotels, using real-time reviews to trigger social engagement. TUESDAY | 12.30 | KEYNOTE THEATRE 1
JOE PETTIGREW DIRECTOR OF REVENUE MAXIMISATION AT THE STARWOOD CAPITAL GROUP EMPIRE MAXIMISE YOUR REVENUE BY KNOWING YOUR GUESTS Stop with the one size fits all revenue strategy and expect to grow your market share. This seminar will show you how to understand what your guests are saying about your hotel on each channel - verbally and behaviourally - and bring revenue and marketing together, to price the right product with the right message for different audience groups for immediate and significant RevPAR growth.
TUESDAY | 14.00 | KEYNOTE THEATRE 3
MAGDALENA OSMOLA
MARKETING DIRECTOR MACDONALD RESORTS, PORTUGAL
BRANDING IN THE ERA OF NEW LUXURY: INTEGRATED MARKETING STRATEGIES FOR PROPERTIES AND DESTINATIONS “Happy is the new rich” In this session we will look at the latest cultural and behavioural trends, how people make judgements and decisions which ultimately affect their buying patterns. We will explore the concept of ‘’new luxury’’, where status is no longer derived from expensive purchases but is strongly linked with passion, experience, wellness, community and sustainability. Find out how travel brands can truly bring out their human side and connect with new audiences. Emotional and good marketing is here to stay - and it will redefine the travel industry. We will draw on practical examples, channel selection and integrated marketing approaches for leading hotels and destinations. WEDNESDAY | 13.15 | KEYNOTE THEATRE 1
JOANNA BECKER-BIRCK SENIOR MANAGER MARKETING STRATEGY AT WORLDHOTELS
DEFINE YOUR GUEST EXPERIENCE - START WITH WHY In today’s crowded marketplace, consumers have more choices than ever, so it’s essential to define your guest experience in order to stand out. Guests look beyond being ‘satisfied’; only a clearly defined experience compels guests to leave reviews, and come back. Today’s customer looks for personal connections, authentic exchanges and reasons why they should choose you. Experience makes the difference between higher reviews, better rates, motivated staff and repeat booking.Prepare to strengthen your true independence through experiential storytelling. After all, experience is the new luxury. TUESDAY | 11.45 KEYNOTE THEATRE 1
WEDNESDAY | 11.45 | KEYNOTE THEATRE 1
Highlights
A FEW OF OUR
HIGHLIGHTS NETWORKING
SPEAKERS
Join a network of over 18,000 proactive industry professionals; heed their advice and learn from their mistakes, as you carve out the future of your business, one connection at a time.
We pride ourselves on bringing together the greatest and most influential speakers in the industry. Whatever your desired topic or piece of advice, you’re sure to find it at the show!
ARTIFICIAL INTELLIGENCE
PRODUCT
Grow your business the smart way, with the abundance of artificial intelligence that’s taking the hotel and spa sectors by storm.
LAUNCHES Stay one step ahead of your competitors by being among the first to gain access to our exhibitor’s all exclusive product launches!
PANOENLS SESSI
RDS ION AWA INNOVAT Y RED B SPONSO
Listen in as the leading minds in hospitality tech debate the topics at the very heart of the sector, and be sure to have your say, with our programme of interactive panel debates.
INNOVATION AWARDS Take your industry knowledge beyond the present and into the future, as we recognise the innovators who are paving the way towards the technological world of tomorrow.
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CYBER SECURITY Guarantee your customers a sound night’s sleep and a stress-free stay, by keeping your security watertight in an increasingly digital world.
RUNNING ALONGSI DE
INTERNET OF THINGS
The IoT may be in its infancy, but the future of hospitality most definitely lies in devices and data, and so does the future of your business!
Operation al tech is n ow the ke experience y to a five , and we’v -star custo e got this mer covered to makes us o! That’s w a five-star hat show…
CUSTOMER
LOYALTY SHOW OFFERS & WORLD EXCLUSIVES Don’t you just love a discount or package deal? Us too, so you’ll benefit from both when sourcing the latest tech at this year’s show.
Whether it’s group discounts or a loyalty card system, discover the hundreds of ways you can keep your guests coming back, time and time again.
GUESTROOM TECHNOLOGY Ensure that your rooms meet soaring expectations, as customer experience continues to be influenced heavily by the digital revolution.
LIVE
DEMOS Witness the full potential of the industry’s latest innovations, through our unparallelled programme of live product demonstrations.
AUGMENTED
REALITY Enhance that all-important guest experience with the latest and most immersive innovations from the world of augmented reality!
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WELCOME TO...
SEVEN
SHO
ONE EVWS ENT
Five years ago, an ambitious team of organisers with a passion for food and eyes full of stars held an exhibition that focused on the growth of the takeaway industry. Providing intrigued visitors with a handful of aspiring exhibitors, engaging seminars and innovative product demonstrations over two fascinating days, these big dreamers sent a message to the entire food industry: the Restaurant & Takeaway Innovation Expo was ready for the big stage. Flash-forward to 2018, and the show is now the benchmark for the restaurant and takeaway sector. Showcasing the industry’s breakout trends and sharing priceless wisdom from the brightest stars in the sector, the Restaurant & Takeaway Innovation Expo is the driving force behind today’s world of food and drink. But that wasn’t enough for our team of hungry visionaries. They wanted more. And so, with an eye on taking over the entirety of the hospitality sector, Hotel & Spa Tech Live was launched, changing the face of the hotel
industry forever… and the expansion didn’t stop there. Following the addition of another six leading shows, we now organise expos dedicated to the business growth of hotel operations, street food venues and coffee shops, as well as shows aiming to provide restaurants and bars with the latest designs and technological advancements. Together, these incredible events assemble to form the Hospitality Technology Innovation (HTI) brand.
DARE TO DREAM
As the hospitality industry’s point of reference, the HTI brand has a precise mission: to provide its visitors with every single tool they need to successfully grow their business. We will find the ultimate groundbreaking products and services, we will provide the sector’s most sought after knowledge and insight, we will challenge the norm and we will work to keep our planet safe for years to come. All of it for free. All of it for you.
BIG WITH THE HTI BRAND
JOIN US AS WE WILL PRESENT 1000 Exhibitors
500 Seminars
200 Panel Debates
And many more features, to over 18,000 highly targeted visitors. thehtishow.co.uk
RESTAURANT & BAR
RESTAURANT & BAR
HOTEL & SPA
Awards
SPONSORED BY
2018
Smart 360/VR Content Management
HOTEL INNOVATION AWARDS
In an industry saturated by a constant influx of new products, our innovation awards seek to celebrate the groundbreaking developments which are making waves at the very forefront of the hotel and spa sectors.
With three awards up for grabs at this year’s event, nominees are those whose products or services are enabling hotels and spas not only to attract, but also to accommodate more customers at a higher level than ever before. This is an invaluable opportunity for our visitors to take their industry knowledge beyond the present and into the future, and gain that crucial upper hand in an increasingly competitive market! Plus, with each finalist showcasing their product or service to a panel of industry giants in front of a live audience, the awards make for an entertaining and educational break from the hustle and bustle of the show floor.
THE AUTOMATION AWARD This award is set to identify the companies which have made the most innovative and efficient robotic, automation science and technology products.
PRODUCT OF THE YEAR AWARD This award is a celebration of the product which has improved the efficiency, productivity and/or profitability of hotel operations through transformative technology, revolutionising the future of the hotel industry. Fitbank Health Group
Stand 4280
Fast Point
Stand 4624
Gesturetek Stand 4770 AquaVision Stand 4601 Mymanu Stand 4452 Blue Castle Group
Stand 4600
THE AI AWARD This award recognises the products which have most effectively enabled hotels to optimise their customer experience through leveraging artificial intelligence and customer data.
GetShop Stand 4322 myhai Ltd
Stand 4524
DS Security Group Ltd
Stand 3982
Hotellobot Stand 4800
Advrtas Stand 4522 Destygo Stand 4320 Avoiceo Limited
Stand 4702
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Panel Debates
PANEL DEBATES
TUESDAY . THEATRE 7
11.30 - 12.00
12.30 - 13.00
WORKFORCE MANAGEMENT: HOW TO MANAGE THE PATH TO SUCCESS
THE BUSINESS VALUE OF ONLINE CONSUMER REVIEWS
A successfully managed workforce can enable you to gain unique insights into your business. But just how much of an impact can workforce management have on your success? Come along to this panel session to explore the benefits with our expert panellists.
With more than 3 hundred million customers using sites like TripAdvisor every month globally, businesses in the hospitality industry can’t afford to overlook the power of online reviews. Learn how to exploit the value of online reviews to interact with your target audience and drive more custom through your doors.
14.30 - 15.00 DIGITAL MARKETING TRENDS FOR 2019 With the majority of customers now accessing hotel information on the go, which has subsequently led to the rise of mobile payments and digital ordering, mobile devices are becoming an increasingly integral part of the guest experience.
15.30 - 16.00 ACCELERATING GROWTH WITH DIGITAL PAYMENTS What are the benefits of introducing digital payments in your hotel, and how can they accelerate the growth of your business? Hear from the experts on why this is an area you can’t afford to neglect.
As a result, every hotel owner should now be looking to implement a highly effective digital marketing strategy. Hear from the experts to find out how...
WEDNESDAY . THEATRE 7
11.30 - 12.30 TAKING ON THE VR REVOLUTION Virtual reality is capturing the imagination of consumers and businesses alike, but how can you exploit this emerging technology to drive business and outshine your competitors?
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12.30 - 13.00 UTILISING WIFI TO ENHANCE YOUR DAILY OPERATIONS Customers’ expectations from their Wi-Fi services are more sophisticated than ever before; fast, reliable and secure connections are a must. At the same time, more and more of the day to day running of a hotel requires an excellent internet connection. This session connects you up to the experts’ advice on such a critical question.
14.30 - 15.00 LEVERAGING GUESTROOM TECHNOLOGY TO ENHANCE THE CUSTOMER EXPERIENCE Smart rooms, digital keys, IOT it’s time to stop dropping these terms into conversations about the future and start learning how (and why!) to implement them now.
15.30 - 16.00 HEALTH & SAFETY: COMPLIANCE If your staff don’t have adequate training in all key areas your business could be facing unforeseen risks, so while H&S may not be the most glamorous part of any hotelier’s job, it is one of the most important. Hear from the leaders in health and safety, and rest safe in the knowledge they’ve got you covered.
What could be better than tapping into a leading mind from the world of hotel and spa tech? Tapping into a panel of them all at once, and even being able to have your own say!
trends and innovations which are paving the way for the technological future of the hotel sector. From cloud connectivity to voice automation, and everything in between, our panel hosts are on hand to keep you in the know and answer all of the questions that are vital to your business.
Our interactive panel debates present an incredible opportunity to witness key industry decision makers, debating the
This is an opportunity not to be missed!
DON’T FORG ET TO UP YO PICK UR FU LL EVE GUIDE NT AT TH E FOR T HE MO SHOW, ST UP DATE T PANE L SESS O INFOR ION MATIO N
TUESDAY . THEATRE 8
11.00 - 11.30 AI: AN INSIGHT INTO THE FUTURE Artificial intelligence is coming will you be ready for the impact on your business? Our experts discuss what the future will look like for the hospitality industry, and the changes you should be making now.
12.00 - 12.30 EFFICIENT ENERGY SOLUTIONS TO TRANSFORM YOUR HOTEL Energy efficiency doesn’t only relate to your profit margins; it’s steadily becoming a key customer focus. Don’t miss out on this opportunity to hear from the experts who are changing standards in the industry.
14.00 - 14.30
15.00 - 15.30
HOTEL CONNECTIVITY: GET YOUR HEAD IN THE CLOUD
REVOLUTIONISING YOUR HOTEL REVENUE STRATEGY
The cloud has moved away from the exclusive domain of technology specialists and is fast becoming a necessary component in the hospitality industry. As consumers expect more and more connected experiences, useful implementation of cloud technology is no longer an option; it’s a must. Get your cloud sorted, and the sky’s the limit, so make sure you hear what these experts have to say.
How can you increase your revenue? The question is simple but the answer is often a lot more challenging. So, why not let the experts mull this one over and offer their top tips on how you can get more bookings and boost your hotel revenue.
WEDNESDAY . THEATRE 8
11.00 - 11.30
12.00 - 12.30
HIGH TECH HOTELS: STREAMLINING YOUR OPERATIONS
GET TECH SAVVY: YOUR GUIDE TO TECHNOLOGY
As technology becomes more and more critical to the hotel and hospitality industries, just about every hotel is now looking to invest in the technologies which will most improve efficiency. Technology which result in streamlined processes will enable staff to spend more time improving the customer experience, turning your guests into brand advocates. Hear how you can leverage technology to streamline your hotel operations.
Technology is becoming ever more important to the hospitality industry - but it can be confusing to say the least. Do you know your lack of insight on technology in hospitality is going to cause problems in your business? Wise up: get tech savvy with our expert panellists.
14.00 - 14.30 VOICE AUTOMATION: LET YOUR HOTEL DO THE TALKING The possibility of voice controlled rooms once sounded like a sci-fi dream. Now that customers are used to interacting with the likes of Alexa and Google Assistant in their own homes it has become more important than ever for hotels to move with the times, offering rooms where lights can be dimmed without lifting a finger. Find out the challenges and benefits of investing in voice automation according to the experts
15.00 - 15.30 INCEPTION TO FINAL DESTINATION: THE COMPREHENSIVE GUIDE TO WASTE MANAGEMENT This session examines how to manage waste right from its creation, initially considering how to limit the amount of waste being produced. Panellists will also discuss the realities of recycling and managing onsite waste facilities. SPONSORED BY
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KEYNOTE 1 TUESDAY
KEYNOTE THEATRE 1 | TUESDAY
SPONSORED BY
11.00 - 11.30
Rob Paterson, Best Western Hotels & Resorts Is the Hotel Franchise Model Becoming a Technology Model?
11.45 - 12.15
Joe Pettigrew, Starwood Capital Group Maximise Your Revenue by Knowing Your Guests
12.30 - 13.00
Claus Strawbridge, Guldsmeden Hotels Think Like an OTA to Revitalise Your Business
13.15 - 13.45
Jon Sharp, Hilton How to Create a Game Changing Customer Experience
14.00 - 14.30
Nicolas Boudot, VP Sales & Marketing, SoftBank Robotics Europe Pepper, the Robot: Transforming the Guest Experience
14.45 - 15.15
John Potter, ActiveFeedback Ltd How to Fill Your Rooms (Even in the Quiet Times!)
KEYNOTE 1 WEDNESDAY
Hugh Mclean B.A. (Hons) LL.B, Eversafe Technologies Securing Documents, Data and Personal Property in the Digital Age
KEYNOTE THEATRE 1 | WEDNESDAY
15.30 - 16.00
SPONSORED BY
Joanna Becker-Birck, WorldHotels Define your Guest Experience - Start with WHY
Jon Sharp, Hilton How to Create a Game Changing Customer Experience
Magdalena Osmola, Macdonald Resorts Branding in the Era of New Luxury: Integrated Marketing Strategies for Destinations
Michael Mrini, Edwardian Hotels London Enhancing the Guest Experience Through Sophisticated Technology and AI
11.45 - 12.15
12.30 - 13.00
13.15 - 13.45
14.00 - 14.30
Paul Foster, Auditel A Circular Economy Approach Equals Improved Business Performance
14.45 - 15.15
Joe Prendergast, OE Electrics TBA
15.30 - 16.00
HOTEL & SPA * Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.hoteltechlive.co.uk for the latest information.
Filip Kühnel, Hoteltime Solutions The Future of PMS Platforms
11.00 - 11.30
Wim Heuninck, Hotelspeaker Why Public Reviews on Booking.com Influence Your Business
11.45 - 12.15
Kristian Valk, Hotelchamp Direct Booking Bermuda Triangle: Why Are You Losing Your Website Visitors?
12.30 - 13.00
Josías De La Espada, Pirsonal Digital Make Them React: Boosting Your Sales and Loyalty With Personalized Video Marketing
14.00 - 14.30
Kaye Taylor and Stephanie Wilson, SK Chase Blurred Lines - the Convergence of Data, Marketing and Revenue Management
14.45 - 15.15
Julie Grieve, Information Apps Ltd Embracing New Technologies: What Do Your Guests Really Want?
15.30 - 16.00
Robert Fryers, Omma.tech Insect Pest Monitoring: The Internet of Things Revolution
16.15 - 16.45
Sebastien Leitner, Cloudbeds Beyond Unconventional: Keeping Up With The Tent and Tech Next Door
THEATRE 5 | WEDNESDAY Simon Ward, Distech Controls The Hotel Guest Experience with our IoT Solution
Ismail Al Kamal, Nawatt FZE Flipping the OTA Model on Its Head
Mikko Sohlman, Envera Oy (Smartvatten) Savings and Peace of Mind with Smartvatten Remote Monitoring Service
Elle Rustique, Gratus.io Digital, Cashless Service Tipping for a Cashless Society
Robert Bruza, Advrtas Why Brands Can’t Ignore “Immersive” Advertising
Michal Hubschmann, VDroom Why Gamification is The Hottest Trend in Hospitality for 2019
Jerome Arnaud, NEW’EE® How to Make the Difference Thanks to Sound?
* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.hoteltechlive.co.uk for the latest information.
13.15 - 13.45
THEATRE 5 TUESDAY
SPONSORED BY
SPONSORED BY
11.00 - 11.30
11.45 - 12.15
12.30 - 13.00
13.15 - 13.45
14.00 - 14.30
14.45 - 15.15
15.30 - 16.00
HOTEL & SPA
THEATRE 5 WEDNESDAY
THEATRE 5 | TUESDAY
THEATRE 6 TUESDAY
THEATRE 6 | TUESDAY
SPONSORED BY
Gina Richmond, 3C Digital Complete Contextual Commerce Through Payment, Integration and Data
Marc Mekki, Botsmith Engaging with a Billion New Customers
Chris Webb, Glory The Importance of Cash in Today’s Society
Frank Oakes, CyberWare The Future of Wifi: Iot, Big Data and Mobile Engagement
Andy Noyce, BOARD International Data-Driven Action Is Critical for Transforming Your Hotel Operation
Vidar Thomassen, Zennio Smart Technology to Achieve the Wow Factor in Your Hotel
Danny Manu, MYMANU LTD Speech Recognition is the Present; Speech Translation is the Future
THEATRE 6 WEDNESDAY
Philip von Ditfurth, Apaleo How to Get the Best Technology Without Making Any Compromises
THEATRE 6 | WEDNESDAY
11.00 - 11.30
11.45 - 12.15
12.30 - 13.00
13.15 - 13.45
14.00 - 14.30
14.45 - 15.15
15.30 - 16.00
16.15 - 16.45
SPONSORED BY
Philip von Ditfurth, Apaleo How to Get the Best Technology Without Making Any Compromises
Erik Tengen, Oaky BV How Data and Storytelling Is Revolutionising the Way We Upsell
Martin Chevalley, InnSpire Boost Sales and Guest Engagement with InnSpire’s Sales & Entertainment Engine
Abhishek Moharana, TRILYO How AI & Blockchain are Revolutionizing the Hospitality Industry
Larry Grant, Eden Eco Solutions Ltd Disruptive Technology Your Waste Collectors Don’t Want You to Know
Neil Sheth, Only Way Online Drive Direct Hotel Bookings and Reduce OTA Commissions With Instagram
Dan Mayer & Adam Withers, Net Coverage Why Poor Mobile Coverage Could Be Costing You and What to Do
11.00 - 11.30
11.45 - 12.15
12.30 - 13.00
13.15 - 13.45
14.00 - 14.30
14.45 - 15.15
15.30 - 16.00
HOTEL & SPA * Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.hoteltechlive.co.uk for the latest information.
Exhibitors
EXHIBITOR A-Z
2nd Listing Apaleo
4365
Distech Controls
4744
omma.tech
4656
KK Water Purification
2542
Eden Eco Solutions Ltd
4455
PK Green Enterprise Limited
4930
apaleo
4365
Enevo UK Ltd
4610
Maitre'D By Posera
4721
Mews Systems
4630
Envera Oy
4732
Pro Display / Intelligent Glass
4310
36 Zero VR Ltd
4950
Fastpoint
4624
Qnnect Solutions Limited
4784
acomos
4701
FCS
4441
RoomNetTV
4614
Advrtas
4522
HotelContractBeds
4684
RoomPriceGenie
4910
Airwave Europe Ltd
4510
GestureTek
4770
ESDL
4734
amber energy®
4316
GetShop
4322
Safehotels
4416
Ambie
4314
Glory
4550
ITFAQ Systems
4726
Amenitiz
4454
Gold Key Media
4864
Shop Local Club Card
4666
APC Solutions (UK) Ltd
4326
High Vision Business Views
4612
SK Chase
4552
appyourself.com
4460
Holi-swAP Limited
4923
Smart Water Filters Limited
4422
Aquavision
4601
Hotel TV Company
4745
SoftBank Robotics Europe
4330
ASSA ABLOY Hospitality
4410
Hotelchamp
4727
Spanlite
4412
Assured Hotels
4516
Hotellobot
4800
Stardekk
4362
Availpro Fastbooking
4660
Hotelspeaker
4462
Synel UK
4772
Avoiceo Limited
4702
4730
TABHOTEL
4564
Avvio
4650
HotelTime - Property Management System
Conker
4752
Hotel-Vision
4692
Tailwind Solutions Limited
4626
Hughes Systique Corporation
4360
Thomas Sanderson
4226
HYDROP E.C.S.
4484
TMRW.Life
4884
4786
Botsmith
4616
Blue Castle Group BOARD International Booking Whizz Limited
4600 4420 4756
Britannic Technologies Ltd
4514
iC2 CCTV and Security Specialists (UK) Ltd
BusinessesForSale.com
4972
MITEK SYSTEMS
4414
TP Fire & Security
4486
Cablenet
4472
Criton
4386
TRILYO
4932
Clock Software
4724
4740
Universal AV Services
4332
Cloudbeds
4442
InnSpire - Sales & Entertainment Engine
UPSELLGURU
4365
4654
IP Performance Ltd
4482
VDroom
4664
4736
Leisuretech Serv Limited
4652
Vectron Systems AG
4620
Cogcept
4761
NEW'EE
4762
Videonations Ltd
4634
Considerate Hoteliers
4284
LocknCharge
4662
Videotree
4512
Flexkeeping
4700
Loyalty Magazine
4952
Viond GmbH
4331
CulturVate Ltd
4566
Mobile Plant Rooms Limited
4802
Virtronix Ltd
4820
4470
myhai Intelligent Guest Solutions
4524
Vivitek
4712
4142
Mymanu Limited
4452
Wow Wifi
4716
NAWATT
4520
YourParkingSpace.co.uk
4463
NET Coverage Solutions Ltd
4625
Z-CARD
4320
Oaky
4630
Zennio
Diamondnet Media Ltd
4944
OE Electrics Ltd
4581
DigiValet Inc.
4750
OMBEA Ltd
4592
CMS Hospitality Codedesign
TheOneQuestion.com Cvent Cyberair Debliteck Services Ltd Destygo
15
www.weareconker.com | +44 (0)1279 295800
Harnessing The Power Of Rugged Mobility In The Hotel Industry
• • •
Rugged tablets, smartphones and barcode scanners for the Hotel and Leisure industry IP rated: Waterproof, drop-proof and dustproof Eliminate down-time, missed targets and disputes with robust hardware that doesn’t break
Along with the peace-of-mind that your device won’t break, you also receive a choice of warranty and subscription plans. Plus we are UK-based to ensure that we are readily available for any support you may require. Visit us at Hotel & Spa Tech Live at stand 4752 where we will be showcasing our new device, the ST50, for the first time.
www.weareconker.com
NATIONWIDE HOSPITALITY PLANTING INTERIOR PLANTING Bespoke Artificial Live on Rental or Purchase
EXTERIOR PLANTING Artificial UV rated Live on Rental or Purchse
GREEN WALLS Living Walls Artificial Walls Preserved Moss Walls
BESPOKE FLORISTRY Fresh Displays Artificial or Preserved Displays
Come and visit us on Stand 3943 www.plantplan.co.uk 0800 279 3120
EMPOWERING YOUR STAFF WHILE EXCEEDING YOUR GUEST’S EXPECTATIONS FCS Solutions & Mobile Applications Platform
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Deliver faster guest requests by connecting your staff. Track & manage orders from anywhere on mobile devices.
Increase turnaround time, room cleanliness thanks to smart mobile app. Fully automated rostering, planning, inventory... Housekeeping made easy.
Fully automated tracking & planning for all preventive maintenance, supplier contracts... Ensure management & longevity of all assets.
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www.fcscs.com
A brand new
event designed for
senior hospitality tech specialists
25 & 26 March 2019
Whittlebury Hall, Northamptonshire
FREE to attend for all hospitality tech professionals, the Hospitality Tech & Innovation Forum is a unique event, allowing the industry to merge for two days of meetings, networking and seminars. Services covered at the Forum include: Accounting Software Apps AR & VR AI AV Systems Back Office Technology Bar Management Systems Booking Solutions Climate Control Technology CCTV Cloud Solutions CRM Data Management Digital Signage Ecommerce Solutions Guest Room Entertainment Handheld Technology Hotel Check-In/Check-Out Loyalty Programmes Mirror TVs Mobile Systems Payment Solutions Revenue Management Software Room Access Technology Stock Control Wi-Fi‌and much more!
To register, visit:
thehospitalityforums.co.uk
or contact: Craig Ross on 01992 666726 or c.ross@forumevents.co.uk
Simplifying Hotel Operations & Internal Communication Knowledge
Collaboration Ideas Handbook Calendar
Polls
Communication
30 da free t y rial!
Productivity News Repairs
Guest Requests Inspections
Tasks Walkthroughs
Handovers
now used by 40.000 employees in 800 hotels worldwide
Checklists
hotelkit GmbH | www.hotelkit.net | +43 662 238080 | info@hotelkit.net
Denis Rawlins Ltd supply innovative cleaning solutions which provide repeatable, measurable results, and a fast return on investment. With nearly 50 years’ worth of experience in the cleaning industry, we are now redefining ROI from ‘Return on Investment’, to ‘Return on Innovation’ - investing smarter for a better clean.
Come and visit us on stand 3962 to pick up your copy of our Return on Innovation guide, and to arrange free on-site demonstrations T: 0121 351 4444
E: sales@rawlins.co.uk
W: www.rawlins.co.uk
We inspire, we challenge, we care
NATIONWIDE HOSPITALITY PLANTING INTERIOR PLANTING Bespoke Artificial Live on Rental or Purchase
EXTERIOR PLANTING Artificial UV rated Live on Rental or Purchse
GREEN WALLS Living Walls Artificial Walls Preserved Moss Walls
BESPOKE FLORISTRY Fresh Displays Artificial or Preserved Displays
Come and visit us on Stand 4050 www.plantplan.co.uk 0800 279 3120
Connect Smart. Spend Smart. Do you want to develop a great, long-standing and measurable relationship with your hotel guests? Then the Z-HotelcardÂŽ is just what you are looking for. This simple marketing tool will help you achieve all your objectives, while your guests enjoy their stay to the full. Stand Number 4741
The Z-Hotelcard is an important step towards a successful relationship with all your customers. ÂŽ
Direct bookings
HOTELCARD Loyal guests
RevPAR
Online meets offline
Top experience
CONNECT SMART. SPEND SMART.
Request a quote Z-Hotelcard Market Place 11-13 W1W 8AH London sales@z-hotelcard.com www.z-hotelcard.com
at s u t Mee 4386 stand PA at
l&S Hote e 2018 Liv Tech
On-Demand Guest Service
Make your guests feel at home right from the start Enhance your guest experience, by giving your guests the information they need on their own phone
Upsell your services and send push notifications to promote special offers
Save the time and cost of updating and maintaining your guest directory
Communicate easily with your guests via in-app messaging
FREE 30-DAY TRIAL
Visit www.criton.com and build your own hotel app
@CritonHQ
criton.com
Super-Simple Customer Feedback Real-time Actionable Insights Perfect for venues looking to improve customer service through direct feedback. Visit us on Stand 4592 to learn more. www.ombea.com
Stand 4454 During Hotel Tech Live, Amenitiz create your hotel’s website for free Amenitiz is the solution which helps hoteliers to easily manage their property’s website and online sales: • Powerful website-builder • Integrated booking-engine • Channel manager
Come and meet us on Stand 4454 !
We will create your hotel’s website for free and a 20% discount on all our plans during your first year with us.
www.amenitiz.io
We believe hoteliers should be creating memorable guest experiences, not managing their software vendors. For more than 30 years the GuestCentrix Hospitality Software suite has been supporting hoteliers with innovative, ever evolving software applications that work across the entire hotel ecosystem. Cloud Hosted or On Premise, SaaS or CAPEX, Independent or Chain Operator; The GuestCentrix Hospitality Software suite is just as diverse in its application as the worldwide group of operators who employ it.
• Pay only for what you use – Module-based pricing for PMS, POS, Conference & Banqueting, CRS, Hardware Interfaces (Door Locking, PABX, In-Room Media, Hardware Peripherals).
• User Friendly and Highly Configurable – Easy to navigate menus and intuitive graphical interface means less time training your staff, and more time interacting with your guests.
• Cloud-based Deployment Option – No costly local hardware infrastructure or expensive IT Resources to manage it.
• In-built Web Interface Manager – Automate the flow of rate and inventory to your Channel Management Software based on user defined control levels within the system.
Enquiries sales@cmshospitality.com Phone (+44) 207 846 0766 Web www.cmshospitality.com
MYMANU
BREAKING DOWN LANGUAGE BARRIERS TO MAKE YOUR OVERSEAS CUSTOMERS FEEL AT HOME
THE WORLD’S SMARTEST, TRULY WIRELESS EARBUDS WITH LIVE VOICE TRANSLATION FOR THE TOURISM & HOSPITALITY INDUSTRIES Interchangeable- Dual-sided CLICK Buttons for better customer Engagement Dedicated Screen for Highest Communication Voice to Voice and Voice to Text Translation in 37 languages Smart Microphones for Highest Voice Recognition
PILOTED AT:
90% of guests said Mymanu technology had improved their stay 90% of users would recommend the technology to others
CUSTOMISE YOUR SOLUTION AT WWW.MYMANU.COM
The Sound You Deserve A plug and play music solution for full flexibility and an exceptional guest experience
Serving the hosptitality & retail trade with innovative, reliable & secure EPOS technology.
0845 006 6214 | sales@wrssystems.co.uk | www.wrssystems.co.uk
ENVIRONMENTAL SOLUTIONS 01932 852423 I sales@kkbalers.com I sales@kkwater.com KK PROVIDE ENVIRONMENTALLY FRIENDLY SERVICES TO THE WATER AND WASTE INDUSTRIES
STAND 2542 STAND 2542
Automate your guestroom experience using existing infrastructure
LIGHT 3
Retrofit energy management solutions for operational hotels Upgrade from 2 rooms to 200 (the first one is on us) FAIR OFFER: Ask for a FREE retrofit trial for one of your rooms at ESDL, stand 4734
Don’t let your WiFi bring you down... Bad Wifi
Room is clean, modern and functional with great view. Location is also good, near the train and tram, very accessible. Reception service was also good. But WiFi is so patchy. Doesn’t work for business stay. Better to avoid if you actually have to work from the hotel.
Provide the
ultimate
WiFi experience for your guests...
Unrivalled Security No More Black Spots
Very poor Wifi!
Very poor wifi that is almost unusable - to force you to buy the premium wifi service from the hotel. Free wifi is standard service by all hotels around the world. Complained about it but the staff indicated that they cant do anything about it.
Visit us at stand 4440 for exclusive show offers
Simplified Deployment Revenue Generating Solutions
www.wowwifi.co.uk 0203 856 7708
‘Hey Siri, show me the future of Hotel TV’
Introducing the world’s first Apple TV Hotel IPTV solution You may have heard of IPTV. You may even be using IPTV for your hotel TV… It’s the future, believe us. Our hotel IPTV solution though, is the only one that lets your guests watch/do everything they do at home, while also allowing you to promote hotel services to your guests 24/7. And being fully upgradeable and remotely managed by RoomNetTV, you’ll never need a new TV solution for your hotel again.
www.roomnettv.com • +44 (0)1462 419180
If the worst happens, do you have a back-up you can rely on? With the correct support package in place, you could reduce the amount of time you are without heating and hot water from 7 - 10 days* to 4 - 12 hours. Don’t be caught out in an emergency. Limit any impact now. Put MPR at the heart of your Disaster Management Plan.
Contact Mobile Plant Rooms today for a free Bronze Review. Then chose one of our service packages: Gold: Disaster Management Plan Plus Silver: Disaster Management Plan
*The average time for water services to be restored in the event of a plant room failure
The best place to buy and sell a business...
30,000 businesses for sale including thousands of hotels and B&Bs Over 5.6m visitors a year
Connecting business buyers and sellers since 1867 The UK’s number 1 business marketplace
www.daltonsbusiness.com