2018 SHOW PREVIEW
TITION
EAD OF THE COMPE
L AND KEEP AH N TO THE NEXT LEVE
KE YOUR ATTRACTIO
INNOVATIONS TO TA
8
150
EXPERT SPEAKERS
RUNNING ALONGSIDE:
MARKETING & BUSINESS ADVICE
7&8
NOV 2018
NEC BIRMINGHAM
SHOW TIMES 10.00 - 17.00
300
TECHNOLOGY
CUTTING EDGE SUPPLIERS
& TRENDS
PSI
PUBLIC SPACE INNOVATION
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WELCOM With household budgets being squeezed and families becoming more selective with their leisure spend, visitor attractions are having to adapt to not just survive, but thrive.
Today’s consumers are tech-savvy and, as in most areas of modern life, have ever-increasing expectations and requirements - craving experiences that are more interactive, immersive and, ultimately, provide better value for money.
Quite simply, this is THE place to be if you want to successfully target new customer bases, create a sustainable business model and stay relevant. All the solutions and guidance your business needs. All under one roof. All for free!
And it’s for this reason that we’ve pulled out all the stops to ensure that Family Attraction Expo hasn’t just returned this year, but is returning bigger, better, and overflowing with even more showstopping seminars, suppliers and features.
What’s more, your ticket for this year’s Family Attraction Expo also gets you into five incredible co-running exhibitions: Farm Business Innovation; Holiday Park & Resort Innovation; Destination Hotel, Resort & Spa Expo; Country House Business Innovation; and Public Space Innovation.
Over two incredible days, thousands of attraction owners, managers and entrepreneurs will converge on Birmingham to discover the most inventive and effective ways to update their offering, improve their site, and stay ahead of the competition in both 2018 and beyond.
So strap in - you’re in for one hell of a ride!
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SHOW HIGHLIGHTS
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SHOWSTOPPING SPEAKERS
SUPPLIERS
v MICHAEL COLLINS
LEISURE DEVELOPMENT PARTNERS (LDP)
SHOWSTOPPING
SPEAKERS
VISITOR ATTRACTIONS TRENDS – WHAT INTERNATIONAL TRENDS CAN HELP IMPROVE YOUR VISITOR EXPERIENCE AND YOUR RETURNS? WEDNESDAY | 14:00 KEYNOTE THEATRE 2
Feast your eyes on the keynote schedule for this year’s Family Attraction Expo - brimming with the very latest expert knowledge from within the world of attraction sites. Across both days of the show, this incredible speaker lineup will provide you with an unsurpassable depth of insight and information; helping establish your business as one of the UK’s top family & leisure attraction parks. So if you want to learn how to update your offering, improve your site and stay ahead of your competition in 2018 and beyond, you’ve come to the right place! Sessions fill up fast - get there early!
If you want to obtain the best business advice available, you should listen to the people who have demonstrated a natural tenacity to fight their way to the top, by battling through the incredible career highs and challenging lows running an attraction park may bring.
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TONY BERRY
NATIONAL TRUST
MY – HOW YOU’VE GROWN THURSDAY | 14:00 KEYNOTE THEATRE 2
Michael Collins will discuss the future of the attractions industry and review trends observed by LDP in their entertainment and visitor attractions projects globally. He will focus on how to embrace these trends to improve performance and visitor experience for attractions of all scales. Case studies and benchmarks will be used to illustrate the impact of emerging trends. The family market has been at the heart of the National Trust’s huge and continual visitor growth over the last ten years. What can other organisations learn from the Trust’s experience of driving and managing growth?
JAMES THOMAS
MERLIN ENTERTAINMENTS PLC, THE BEAR GRYLLS ADVENTURE
JOHN MINION YORKSHIRE WILDLIFE PARK LIMITED
A GM’S EXPERIENCE IN BUILDING A WORLD FIRST ATTRACTION
YORKSHIRE WILDLIFE FROM THE BEGINNING
WEDNESDAY | 11:00 KEYNOTE THEATRE 2
THURSDAY | 14:45 KEYNOTE THEATRE 2
Yorkshire Wildlife Park is a huge success story and this is a great opportunity to gain an insight into how John and his team turned a small farm attraction into an award-winning visitor attraction, welcoming over 760,000 visitors annually. John will talk about the park’s 9-year journey and its exciting plans to double in size over the next two years.
I will be talking through my journey and experience as a GM in building an attraction unlike any other, from conception to completion – the good, the bad, and the ugly! I hope to share some lessons learned, and explain some of the challenges along the way.
NATASHA NARDELL THE ROYAL HOUSEHOLD – BUCKINGHAM PALACE
CONSISTENTLY MAGNIFICENT CUSTOMER SERVICE IN A 24/7 OPERATION; CAN IT BE DONE?
DONNA SPEED WE THE CURIOUS
WHAT’S IN A NAME?
BUSINESS AND THE BOARDROOM WEDNESDAY | 14:45 KEYNOTE THEATRE 2 The Apprentice Winner Sarah Lynn talks about her career journey and experience on the BBC show, what it takes to start and build a business like Sweets in the City, and what life is like being one of Lord Sugar’s newest business partners.
THURSDAY | 12.30 KEYNOTE THEATRE 2 Customer service can make or break a visit to an attraction or leisure site, so how do we ensure that our frontline teams deliver consistently superb service? I have recruited, trained and managed over 400 people at Buckingham Palace, where only the best is good enough, who deliver this superb service each and every day. I’d like to share the journey we went on together, and the lessons that I have taken from it, focussing primarily on robust recruitment strategies, in-depth and knowledgeable training and open two way communication channels.
SARAH LYNN SWEETS IN THE CITY
In September 2017 At-Bristol Science Centre launched its bold new direction, including a new visual identity, manifesto for change and a provocative new name – We The Curious. Donna will reflect on the motivation and rationale behind this striking move; the process, challenges and how embracing stakeholder vision unlocked success in this rebrand.
VICKY PARR
THURSDAY | 12:30 THEATRE 14
EDDIE KEMSLEY KIDZANIA
KIDZANIA LONDON – AN INSIGHT INTO RUNNING THE FASTEST GROWING EDUCATION & ENTERTAINMENT BRAND IN THE WORLD Eddie Kemsley will outline the unique market and business model that underpins the fastest-growing education & entertainment brand in the world, including how the team have delivered an attraction model within a retail environment. Kidzania London is the flagship of the global brand which started by Xavier López Ancona in Mexico in September 1999. Eddie’s presentation will take a close look at KidZania, the history of KidZania, how it works and its unique business model, she will then take a wider look at how the experience economy is impacting on retail led destinations.
VISITENGLAND
TIPS TO GROW YOUR BUSINESS FROM VISITENGLAND WEDNESDAY | 11:45 KEYNOTE THEATRE 2 There are some great initiatives happening at VisitEngland. Take this opportunity to learn how these projects can help businesses grow, be more productive and legally compliant. Vicky will talk about VisitEngland’s work on business support, quality assurance and awards for excellence. Vicky will also include some useful insights on the current size and the value of the English tourism market; as well as the latest business performance trends.
WEDNESDAY | 12:30 | KEYNOTE THEATRE 2
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LORD CARNARVON SEAN TAYLOR ZIP WORLD
THE ZIP WORLD STORY – THE COMPANY GOING DOWNHILL FAST! THURSDAY | 11:45 THEATRE 15 In just five years, Zip World has gone from strength to strength, growing exponentially each year in offering, turnover and brand presence in the industry. Opening the fastest zip line in the world in 2013, with nine staff operating from a porta cabin in a quarry, the company has grown to well over 300 employees across three sites - operating 11 unique adventures; a 150-cover restaurant; and corporate meeting space.
HIGHCLERE CASTLE
HIGHCLERE BECOMING A GLOBAL ICON OF UK HERITAGE Lord Carnarvon’s talk will follow a timeline from when himself and Lady Carnarvon took over the Castle in 2003, exploring the main challenges and long cycle of building repairs, to Highclere becoming a global icon of UK heritage through the popular TV series Downton Abbey. Through further developments and entrepreneurial ideas, Lord Carnarvon will discuss how he is able to maintain the coherence of the Estate in the long run.
THE BISHOP’S PALACE
WEDNESDAY | 13.15 KEYNOTE THEATRE 1
HOW TO GROW YOUR VISITOR INCOME Visitor numbers to The Bishop’s Palace have doubled in five years. This success has built reserves and an annual surplus that is reinvested in the site. Rosie provides practical advice on growing your business from diversifying audiences and attracting the family market to launching a highly successful café and catering business. She will share how marketing, building a unique play area, and an ever-changing public events programme changed the fortunes of the 800-year-old Palace.
ANITA STEVENS NATIONAL TRUST
GETTING PLAYFUL AT THE NATIONAL TRUST Over the past decade the National Trust has transformed itself to become one of the country’s leading family-friendly organisations.This session will talk through how the National Trust developed their core experience, introduced family-friendly standards and developed innovative offers, including natural play and the hugely successful ‘50 things to do before you’re 11 3/4’.
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SOCIAL MEDIA STRATEGY
WEDNESDAY | 11:45 KEYNOTE THEATRE 1
ROSIE MARTIN
THURSDAY | 11:45 | THEATRE 14
PRIYA CHAUHAN
UPSKILL DIGITAL
Discover exactly where your small business needs to be seen and heard on the web in this short course designed for aspiring social media marketers. You’ll get a run down of the best social media platforms to use in 2018, how to create a social media strategy that delivers the right goals for your business and the importance of defining a set of marketing guidelines too, so you can always stay on brand and on message. THURSDAY | 10:45 KEYNOTE THEATRE 2
ADAM & MARTIN GOYMOUR ROARR! DINOSAUR ADVENTURE
ROARRING INTO THE FUTURE! WEDNESDAY | 11:00 THEATRE 14 The UK’s awardwinning ROARR! Dinosaur Adventure is entertaining unprecedented visitor numbers and an expanded demographic under park manager Adam Goymour. Winner of the combined Norfolk and Suffolk best large visitor attraction award for 2018, it is the busiest paid-for attraction in the former of those two east England counties. Come and listen to find out what decisions and strategies were made to achieve this growth.
GEOFFREY SMITH HAVEN ROCKLEY PARK (HAVEN)
PUTTING CUSTOMERS AT THE HEART OF EVERYTHING YOU DO! THURSDAY | 15:30 KEYNOTE THEATRE 2
JOHN HOY
THURSDAY | 11:45 KEYNOTE THEATRE 1
CASTLE HOWARD
CASTLE HOWARD REVISITED Castle Howard is an iconic estate sitting amidst the Howardian Hills in North Yorkshire. It is a traditional landed estate with the house, gardens and park being opened to the public - and it is famed for being the setting for Brideshead Revisited. However, there there are many challenges, as well as a significant backlog of urgent heritage repairs. John Hoy, newly appointed as CEO, will talk about these challenges and the actions being taken to address them.
JANE MICHOTTE THE ASPINALL FOUNDATION
The title sounds simple but sustained success in the holiday park industry involves a mix of strategy, investment, culture and importantly, a TEAM who are capable and willing to deliver on our priorities. This presentation focuses on perspectives and lessons learned from some of the best in the holiday park industry and guided more.
MAKING A ROARING SUCCESS OF SHORT BREAKS The Aspinall Foundation has transformed Port Lympne Reserve in Kent into one of the most successful short breaks destinations in the South East. Quadrupling turnover in the last four years, short breaks has added over £4m to the top line with careful investment into a diverse portfolio of accommodation. With 45,000 guests per annum, short breaks have been vital in raising awareness of The Aspinall Foundation’s core animal conservation message.
JAMES LEE & CHRIS ALLCOCK
MARK LOCKER
ATTRACTIONS.IO
WATER TREATMENT PRODUCTS
HOT TUB WATER MANAGEMENT IN THE HOLIDAY PARK INDUSTRY THURSDAY | 14:45 THEATRE 10 Developing a robust water management regime for hot tubs in holiday park/lodge locations. Detailing what operators should do, awareness of HSG 282, and is there more an operator can do to minimise risk to their business through better water management? Are you doing enough to conform?
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THURSDAY | 14:00 THEATRE 15
PAUL GRIFFITHS MARY ROSE
HENRY VIII’S MARY ROSE: 500 YEARS, A HEARTBEAT AWAY
HOW TO INCREASE VISITOR SPEND AT YOUR ATTRACTION
THURSDAY | 11:00 THEATRE 15 Paul will take you through how visitors can explore the multi-award-winning Mary Rose, King Henry VIII’s flagship – sunk during the ‘Battle of Solent’ in 1545 and then raised from the seabed after nearly 500 years lost at sea. Immerse yourself in life on board by coming face to face with the crew, surrounded by genuine artefacts, and all brought to life through cuttingedge technology. 500 years, a heartbeat away.
Learn about the strategies, tactics and science behind getting visitors to spend more money during their visit.
WEDNESDAY | 13:15 THEATRE 14
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THURSDAY | 13:15 KEYNOTE THEATRE 2
STEPHEN TWISS
FMT BUSINESS ANGELS
PETER MOORE OBE & JEAN LIGGETT NORTHERN POWERHOUSE DEVELOPMENTS & PROPERTIES OF THE WORLD
THE PERFORMANCE EQUATION TURNING A GREAT STRATEGY INTO GREAT PERFORMANCE
AFAN VALLEY ADVENTURE RESORT – THE DAWN OF A NEW ADVENTURE
In a vibrant but competitive industry such as ours, having a great strategy, a customer-centric product and a strong culture are the cornerstones we all need. Once these are established, the actual performance of our people is what ultimately defines our success. In this seminar, Stephen will look at and discuss ‘Engaged Performance’ and how ‘The Performance Equation’ can help a business to realise its goals.
THURSDAY | 11:45 KEYNOTE THEATRE 2
AVON ESTATES LTD
With an evergrowing demand for activity-based holidays and a huge call to deliver an all-encompassing adventure experience in one spectacular UK location, Afan Valley Adventure Resort is coming at exactly the right time. Providing a comprehensive mix of healthy and exhilarating activities, relaxation and social interaction in a stunning and dramatic landscape, this allweather, all-year-round resort will deliver a concept that will be in line with government strategies. Peter Moore OBE takes you on a journey to discover how this unique resort will change the economic landscape of Wales and set the standard for a new breed of adventure holiday.
EXPANSION – THE TIGHT-FISTED WAY
TALENT ARTISTIC GROUP
DAVID KHAN ONLINE MARKETING SURGERY
HOW TO GROW YOUR LEISURE & TOURISM BUSINESS USING GOOGLE A strategic Search Engine Optimisation plan is essential for any leisure and tourism business seeking to grow its online presence. You will discover the true power of SEO and how it can help you multiply your revenues, propelling your company to the next level. David will not blind you with science when revealing his simple five-step plan, which has generated businesses millions in online sales. WEDNESDAY | 12:30 | THEATRE 15
RACHEL BELL
LAKE DISTRICT ESTATES
STRONGER TOGETHER – DESTINATION MARKETING & PARTNERSHIPS
NIC ALLEN
WEDNESDAY | 13:15 KEYNOTE THEATRE 2
In an ever demanding and changing consumer environment, discover how the strength of partnerships can raise the profile of a destination to attract and sustain domestic and international visitors. WEDNESDAY | 15:30 KEYNOTE THEATRE 2
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A brief history and recollection of how Avon Estates got from where they started, to where they are today. The focus of Nic’s seminar will be a light-hearted look at the expansion of Avon Estates into the holiday park market, as well as some of the innovations the company has taken on-board along the way including the good, the bad, and the ugly!
&
WEDNESDAY | 14:45 THEATRE 13
ANDY MILLS-BROWN
ENTERTAINMENT: GUEST EXPERIENCE VS INVESTMENT (AND WHAT’S THE ROI?) WEDNESDAY | 11:45 THEATRE 14
What is Immersive & Experiential Entertainment? How much do you need to spend? How do you measure the cost?
ROSS ASHTON
SIMON APPLEBAUM
THE PROJECTION STUDIO
PROJECTION SPECTACULARS – PROJECTION, LIGHTING AND SOUND TO ENHANCE YOUR VISITOR OFFER THURSDAY | 12:30 THEATRE 15
Heritage properties and sites have a story to tell the public. Creating a night time offer at your property is a great way to tell your unique story to a different audience. We will show examples of a wide range of responses that we have produced for clients world-wide; including both permanent and temporary installations.
DAY OUT WITH THE KIDS
DEVI KOLLI AISOLVE LTD
LOCATION-BASED VR: THE HERO THE ENTERTAINMENT INDUSTRY NEEDS TO PUSH CLIENT EXPERIENCES THURSDAY | 14:00 THEATRE 14 Discussing the opportunities and advances locationbased VR has had on the entertainment and attractions industry and how WePlayVR has played a pivotal part in filling the gap they have been in need of. Location-based VR is in highdemand and now seen as a viable outlet for out-of-home entertainment.
NIGEL VINCENT
VICTRON ENERGY B.V.
WEDNESDAY | 11:00 THEATRE 11
OFF GRID AND GRID SOLUTIONS If you need good quality power to your property, boat or vehicle. Victron Energy have the answer. Individual products for a bespoke system, or use our All-in-one Easy Solar. The presentation, in an easy to understand format, guides you through the various products needed to provide power. Chargers, Inverters, Batteries, and an introduction to our free on-line remote monitoring portal.
GEORGE SMITH
KAMARIN COMPUTERS
5 ESSENTIAL FINANCIAL REPORTS FOR FAMILY ATTRACTIONS Being able to see the right information about your business at the right time is fundamental to making the right decisions. Focusing on 5 key financial reports, George will explain how visitor and tourist attractions like yours can increase revenue, manage your costs and maximise growth, all while increasing your customer retention, average dwell time, average yearly spend and customer experience. A must-see for any family attraction.
WEDNESDAY | 13:15 | THEATRE 15
PARENTING PREP: THE 7 STAGES OF PLANNING THE SUMMER HOLIDAYS
With 25 million family visitors to the site every year, Day Out With The Kids understands the parenting planning process better than anyone else. Join Simon Applebaum, Managing Director, as he takes a lighthearted but stat filled look through the eyes of parents at the different stages of trying to plan the perfect summer holidays. *Spoiler alert* The best-laid plans of parents often go awry… THURSDAY | 14:45 THEATRE 14
CHRISTOPHER ELSON
DIVERSE INTERACTIVE
HOW EXTENDED REALITY (XR) WILL IMPACT VISITOR ATTRACTION AND ENGAGEMENT WEDNESDAY | 14:45 | THEATRE 14 THURSDAY | 13:15 | THEATRE 15
Extended Reality (XR) is the future, and that future is now! Find out what impact XR applications such as virtual, mixed and augmented reality are already having on visitor attractions and customer engagement, and what this will mean moving forward as we transition into a world where the boundaries of the physical and digital worlds seamlessly merge evermore-so to become one integrated ecosystem. This is one not to miss.
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ANDY SUTTON
PENNY MUSTILL
HOSPITALITY CONSULTANTS UK
BOO PRODUCTIONS
CHANEL CORNELIUS 918 COFFEE
ECO ROAST TECHNOLOGY & THE COFFE-ECO SYSTEM
MAXIMISING FOOD & BEVERAGE IN THE HOLIDAY PARK INDUSTRY
SEASONAL SHOWS TO BOOST VISITOR NUMBERS
WEDNESDAY | 13:15 THEATRE 13 Food and beverage and concessions within the holiday park market. Discussing the pros and cons of developing and maintaining food and beverage in a seasonal market place.
DEVELOPING YOUR FARMLAND INTO A HOLIDAY PARK OR LODGE DEVELOPMENT
WEDNESDAY | 14:45 THEATRE 15 500,000 tonnes of used coffee grounds are sent to UK landfills each year! 918 Coffee have designed and built the world’s only eco roaster that diverts this valuable resource and uses it to roast their Deliciously Responsible Coffee! Chanel’s presentation on The 918 Coffe-Eco System incorporates Eco Roast Technology and also how they recycle PE lined cups, valved coffee bags, boxes and more! Could this be the closed loop solution the industry’s been searching for?
THURSDAY | 15:30 THEATRE 5 Andy will be discussing the practical options open to landowners looking for direction and a guide on how to turn farmland into a profitable holiday or Lodge Park by discussing the pros and cons and how to avoid getting into an expensive minefield.
A fun and engaging presentation on seasonal shows for attractions. Penny Mustill will share her insight on how to create shows that leave a lasting impact and enhance customer experience. THURSDAY | 13:15 THEATRE 14
VICTORIA ROOKE MAGENTA STAR LTD
WEDNESDAY | 12:30 THEATRE 14
Less ‘sales’ and more ‘fun’ please! Photography isn’t what it used to be. We are shaking things up by finding ways to enhance a customer’s experience. We believe in training staff to be engaging, entertaining and have more fun with it. Our new method of photography is unlocking marketing potential and taking the stress out of additional revenue for our clients. Is adding something new to your attraction a scary thought? Do you think you’ve tried it all before? This seminar could be for you!
BOO PRODUCTIONS
INTERNATIONAL ASSOCIATION OF TRAMPOLINE PARKS
ESSENTIALS FOR SUCCESS - WHAT YOU NEED TO KNOW BEFORE JUMPING IN!
ARE YOU MISSING SOMETHING?
BALA MCALINN
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PETER BROWN
WEDNESDAY | 11:00 THEATRE 15
WEDNESDAY | 14:00 THEATRE 15
UPSELLING: HOW TO MOTIVATE YOUR TEAMS AND BOOST SALES Boo Productions deliver training to leading companies and top attractions cross the UK. Using case studies from some of their clients - including Wembley Stadium, Crealy Adventure Park, ZSL London & Whipsnade Zoo, National Gallery and Kew Gardens - Bala will share his insight on what training and motivational methods have the greatest impact and fiscal results.
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Looking at the essentials to consider when developing a trampoline park as part of your attraction. Including what works, what to avoid and the recent developments in standards.
MATT SKINNER
CAMIEL KRAAN
MARTIN DUPREE
PROCTOR + STEVENSON
CONVIOUS
DUPREE
CREATING A SEAMLESS, PERSONALISED GUEST EXPERIENCE USING OMNICHANNEL MARKETING
10 WAYS HOW ARTIFICIAL INTELLIGENCE CAN GROW YOUR ONLINE BUSINESS TODAY
BRAND STRATEGY: HOW TO GET YOUR BUSINESS TO MARKET
Creating a seamless, cross-channel experience for guests is the dream for most digital marketers, and with GDPR causing email to take a diminished role, teams are now being forced to look at alternative channels to fill the gap. So, how do you do this and make sure that these channels work together in order to provide an integrated, personalised experience for your guests? Matt Skinner, Head of Digital Strategy + Data at Proctor + Stevenson, provides a guide for how to utilise your data and technology to increase bookings, ROI and brand loyalty.
THURSDAY | 14:45 THEATRE 15 Artificial Intelligence (AI) is here to stay and it will impact your company as well. In 20 minutes, you will learn the basics of AI and with the use of industryspecific examples, Camiel will show you how it can help you to better engage with your customers and grow your business.
THURSDAY | 13:15 THEATRE 6 Eight out of ten entrepreneurs’ businesses fail within the first 18 months*. The main reasons: 1. No plan 2. Lack of clear values or proposition. Effective communication requires skills unavailable in many businesses. Your offering might be clear to you but communicating that effectively to customers is rarely easy. Learn how Dupree can help you create a clear brand proposition, strategy and marketing plan for effective business growth. * (according to Bloomberg)
THURSDAY | 13:15 | THEATRE 9
JOE COOPER TOUCHWOOD PLAY LTD
RACHEL DAWSON-SMITH COLOUR HEROES LTD
BRINGING YOUR BUSINESS TO LIFE FOR FAMILIES
CREATING POSITIVE MEMORIES FROM NATURAL PLAY- THE BIOPHILIA EFFECT During his presentation, Joe Cooper will explore the premise of “Biophilia” that humans are “attracted to all that is alive and vital”. Using case studies, he will demonstrate how vital spaces can be designed into a range of commercial settings and in turn, the role that nature play has in the creation of positive memories. Yes, there will be some theory, but don’t worry, there will be lots of top tips to take away with you. WEDNESDAY | 11:00 | THEATRE 10
WEDNESDAY | 12:30 THEATRE 10
BETH CARTER & CALLUM KNIGHT
Are you telling your story effectively enough to really bring your customer experience to life in this highly competitive market? Rachel will talk about making strategy fun, detailing how adding education and activity engagement tools to your marketing plan can positively impact on dwell time, participation, brand loyalty, referrals, and income. Colour Heroes have 20 years experience creating playfully strategic, bespoke, family resources that help build memories for your customers.
GREEN 4
THURSDAY | 11:00 THEATRE 14
IMPROVING YOUR VISITOR ENGAGEMENT STRATEGY TO ENSURE SUCCESS At Green 4, they know that if you put the visitor at the centre of your attraction, you will achieve success. Join this session to learn the top tips from their best practice experts on how to improve your visitor engagement strategy. Beth and Callum will be covering a variety of topics including establishing a single view of each of your visitors; the introduction of a visitor-centric culture throughout your attraction; establishing an effective data management strategy; obtaining actionable insights from your visitor data and translating these insights into actions that will drive success for your attraction. Their approach has been proven to give you happier visitors and increased customer retention.
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REBECCA DAWSON DEBBIE NORTH TERRAINHOPPER
THE CLIMB – ACCESSING THE PURPLE POUND WEDNESDAY | 13:15 | THEATRE 3 THURSDAY | 11:45 | THEATRE 2 For people with disabilities to have equal opportunities, they must be able to make the same sort of choices as the rest of the community in seeing varied landscapes, getting into different environments and gaining diverse experiences. Debbie talks about her experiences of accessing the countryside in a wheelchair and how businesses could move forward in providing an inclusive countryside experience for all.
HORNBEAM
TOP TIPS FOR PROMOTING YOUR BUSINESS WITHOUT BREAKING THE BANK! Hear tips on promoting your business without breaking the bank! Marketing is an essential part of reaching new customers but doesn’t have to cost the earth. This talk is for you if you are launching a new venture, trying to grow an existing business or thinking about how to maximise your marketing spend while still achieving success.
PLAYSAFE SYSTEMS (A EUROCOIN GROUP COMPANY)
THURSDAY | 11:45 THEATRE 10
CASH MANAGEMENT & BUSINESS PERFORMANCE REPORTING FOR YOUR LEISURE BUSINESS How can you efficiently collect, record and secure the cash within your business? Playsafe’s networked systems, linked to world-class hardware, provide powerful and essential data from your site. They then convert this quickly and seamlessly into management information to help you drive your business forwards. Their integrated solutions improve and enhance leisure business operations, providing tailor-made reports full of relevant, accurate information. Playsafe Systems – turning your key operational data into business insight.
PROFESSOR PIETRO MICHELI PROFESSOR OF BUSINESS PERFORMANCE & INNOVATION WARWICK BUSINESS SCHOOL
PRODUCTIVITY - WHY IT MATTERS & HOW WE CAN IMPROVE IT We are frequently told that the UK has a productivity problem. The country still lags behind all other G7 countries. Productivity data is often in the spotlight, not only because it is used as a measure of national competitiveness, but also because productivity growth drives improvements in standards of living. Therefore, it is important we understand how productivity can be increased at organisational, team and individual levels.
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INSPECTION OF AMUSEMENT RIDES & DEVICES
THURSDAY | 14:45 THEATRE 5
IAN FULLER
WEDNESDAY | 14:00 | THEATRE 12
ROBERT KLUTH
LORICA INSURANCE BROKERS
Providing an explanation of the legal requirements regarding the inspection of amusement rides and devices.
WEDNESDAY | 11:45 | THEATRE 15
SIMON FOSTER (SAVILLS) & ROD MORTON (GREENSPAN PROJECTS LTD) SAVILLS & GREENSPAN PROJECTS
MAKING PLAY PAY WEDNESDAY | 12:30 THEATRE 7 In this seminar, Simon Foster and leading playground designers Greenspan will highlight the opportunities in developing playgrounds, indoor and out, as part of new or existing rural attractions. Adventure playgrounds, indoor play barns and themed attractions all help to increase footfall, encourage repeat visits, improve revenue and target new markets. Simon & Rod will discuss the business, operational, design and construction considerations in order to make your playground attraction a success.
FRED WARNER
BETH COOPER
WEDNESDAY | 14:00 THEATRE 4
RAMTECH ELECTRONICS LIMITED
TIMBERPLAY
AREAS OF RISKS AND FIRE SAFETY STANDARDS
USING PLAY TO INCREASE VISITORS & INCREASE DWELL TIME
THURSDAY | 12:30 THEATRE 8
This seminar explores the world of children’s play, including play theory and alternative approaches to play. This formative information supports operators and managers in implementing an effective play strategy. In addition to equipment, this seminar will also look at the importance of utilising the landscape in any play offering. Case studies highlight best practice in outdoor play, assessing how effective provision impacts on visitor numbers, dwell time and secondary spend.
MIKE JONES
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THURSDAY | 12:30 THEATRE 10
EARTH WRIGHTS LTD
HOW NATURE INSPIRES GOOD DESIGN – CREATING IRRESISTIBLE PLAYGROUNDS Here, Fred discusses how to use technology to not only monitor, but also prevent risks - helping reduce insurance premiums, accidents and incidents, and theft. Hear examples of monitoring fire alarms, building alarms, sewage & fuel pumps, and temp build up in electrical infrastructures and CO2.
Many people’s most treasured holiday memories are of exploring and playing freely outdoors. Nature is the perfect playground and can teach us invaluable lessons in how to design stimulating spaces that meet children’s need for physical, social and imaginative play. The best, and most enduring, playgrounds do away with the ‘all bells and whistles’ approach of conventional playground design and instead use strategically placed elements to draw children into unique ‘habitats for play’ that keep them coming back for more.
CHRIS VEITCH & RAY VEAL
PHILL BODSWORTH
TOURISM FOR ALL UK
THERE ARE NO DISABLED CUSTOMERS, JUST CUSTOMERS! WEDNESDAY | 11:45 THEATRE 12 Disabled customers and their families and friends spend over £14 million a year on leisure and tourism in the UK. This is a huge and growing market, but many businesses are uncomfortable welcoming disabled customers. They lack confidence in their facilities and their skills. Join Chris & Ray to find out how you can tap into the accessible leisure and tourism market and provide a warm welcome and great service to everybody.
DefibUK
BEVERLEY OSBORNE TRAINING 4 RESILIENCE
EMERGENCIES AND CRISIS EVENTS – THEY WOULDN’T HAPPEN TO US!
AUTOMATIC EXTERNAL DEFIBRILLATORS – THEIR PLACEMENT AND USE
WEDNESDAY | 13:15 | THEATRE 4 THURSDAY | 15.30 | THEATRE 4 It’s a fact, emergencies happen. But the way in which such incidents are managed varies considerably. This seminar will explore the principles of emergency planning – what should your plan look like? What should it cover? Who do you need to share it with? And how do you make sure the whole team understands the plan and can follow it in the event of something going wrong?
The seminar will explore why AEDs are important, where to place them and the considerations for their on-going support. It will then look at some of the different types of AED currently in use and how straight forward they are to use. WEDNESDAY | 13:15 THEATRE 10
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GARY RICHARDSON SOPHIE TATTERSALL ANNESLEY GANDON
MARKETING STRATEGIES THAT GET RESULTS THROUGHOUT THE LEISURE PARK INDUSTRY WEDNESDAY | 15:30 THEATRE 10 With such a diverse range of parks and products, there is never a ‘one size fits all’ approach to marketing. Finding the best approach for the most suitable audience is a key part of any marketing strategy. This is achieved through careful, intuitive planning, whilst delivering effective campaigns with realistic ROIs. This requires a cohesive plan, building brand recognition whilst generating demand amongst audiences most receptive to your park proposition.
ACCESS TO FARMS
THE INDUSTRY CODE OF PRACTICE FOR SAFE FARM VISITS The Industry Code of Practice for safe farm visits is designed to ensure that whatever size of farm you operate or how many visitors you have, the code will ensure you and your visitors make it a safe one. The seminar will discuss the background to the code as well as giving helpful hints on how you can ensure you are meeting its requirements. Even if you are opening your farm for one day a year or diversifying into farm visits, this seminar will give you the practical and proportionate steps you and your visitors need to follow.
WEDNESDAY | 12:30 | THEATRE 2
SARAH HODGKINS CHARLOTTE DESIGNS
VISUAL COMMUNICATION – HOW A BIG PICTURE PAINTS A THOUSAND WORDS WEDNESDAY | 13:15 | THEATRE 11 THURSDAY | 12:30 | THEATRE 13
In this world of digital photography and social media, using the space around us to produce high quality, sharable posts has become one of the most important marketing goals for buisnesses of all sizes. Charlotte Designs look at how you can leverage what you have in an innovative, cost effective way to maximum effect; engaging with your audiences and letting them do the work for you.
14
GARY GRANT GREEN INFRASTRUCTURE CONSULTANCY LTD
GREENING THE GREY
MARK SUTTON VANE
SUTTON VANE ASSOCIATES
LIGHTING FOR A VISION AND FOR LIFE
THURSDAY | 11:00 THEATRE 11
How green infrastructure, including green roofs, green walls and rain gardens can transform the urban environment, helping to reduce flood risk, keep us cool in summer, reduce noise and air pollution and improve our health.
Mark will describe how good lighting can bring public spaces alive and how they can reinforce the message and the vision of the space.
THURSSDAY | 11.45 | THEATRE 11
DAVID HORLER
ANNE PARKIN
THURSDAY | 11:45 THEATRE 12
TRACTOR TED
PROLUDIC LTD
TRACTOR TED COMES ALIVE AT YOUR FARM OR ESTATE
DELIVERING A BESPOKE PLAY AREA TO MEET YOUR NEEDS
THURSDAY | 14:00 THEATRE 6
Memories of our childhood are framed by where we played. This is because play is integral to a child. This seminar will outline the key points showing how you can enhance your existing facilities with a bespoke play space. Anne will show you how families with children of all ages can benefit from a quality play space. You will be inspired by images illustrating the kind of play experiences possible. Large or small: You dream it, they create it!
MICHELLE ANDREWS
1
WEDNESDAY | 12:30 THEATRE 13
HOOKED-UP MAGAZINE
MAKING THE MOST OF THE MEDIA; PERFECTING YOUR PRESS RELEASE Tractor Ted is establishing himself as a key attraction, and David’s seminar will demonstrate the various ways that your business can partner Tractor Ted in the playground, café or animal petting area.
In an increasingly competitive market, it’s vital to ensure your business gets as much exposure as possible. Editors receive hundreds of press releases every month. How can you make yours stand out and optimise your chances of positive coverage? Michelle considers some of the simple steps you can take to make your story stand out, from finding the story in the first place, right through to where to send it.
MIKE HILL & DAVE MONKHOUSE LEISURE-NET
HOW TO CREATE PROMOTERS & DRIVE AMAZING CUSTOMER LOYALTY WITH NET PROMOTER SCORE (NPS) THURSDAY | 11:45 THEATRE 13 NPS (Net Promoter Score) is now the world’s leading customer experience matrix, but how do you actually use it to create promoters and drive amazing customer loyalty? Mike and Dave have been using NPS in the leisure sector for the last eight years, helping dozens of organisations to put NPS at the core of what they do and making it the key tool for measuring their customer experience and gaining real staff engagement in the process. Learn how it can help you to create real USPs and increase the life time value of your customers.
ANDREW HAMPTON PITCHED
A JOINED-UP MARKETING STRATEGY WILL HELP CONVERT CLICKS TO CASH WEDNESDAY | 11:45 THEATRE 13 Taking a joined-up approach to your marketing is crucial to its success. A well-structured campaign will help you stand out from the competition and secure a solid return on your investment. From printed holiday brochures and social media to email marketing and the core design and functionality of your website - all these key elements (and more) can make or break your marketing campaigns. In this presentation Andrew will look at how to drive more traffic to your website and how to convert these clicks into cash: Search -> Browse -> Book. Andrew will also look at how to analyse and measure a campaign’s success, how to identify your customers and how to market to customers in today’s GDPR world.
15
FAMILY ATTRACTION EXPO
2018 BRINGS YOU...
AISOLVE
INNOVATION IS A THEME THAT WILL RUN RIGH THROUGHOUT T T YEAR’S SHOWH. IS
These pages show case the exhibitors that are thinking outside th e box to help attra ctions across the country improve their site an d stay ahead of the compe tition.
THE GRAVITY GROUP
Masters in ground-breaking gaming, AiSolve are a nine-year-old 3D content developer who provide intelligent, adaptive and immersive applications for the entertainment and enterprise markets. STAND 9-640
The Gravity Group, LLC combine modern technologies with the classic art of wooden coaster design to create award-winning rides. STAND 9-506
ATMOSFEAR Europe’s biggest scare entertainment production company. Having produced over 200 attractions, they are a one-stop-shop for all forms of Halloween and year-round scare entertainment.
STAND 632
16
INNOVATIVE LEISURE Adventure attractions specialist Innovative Leisure is the UK and European distributor of a range of high energy, interactive, family orientated attractions suitable for use in a variety of venues, including theme parks, FECs, holiday resorts, zoos, farm parks, science centres, visitor attractions and sports and outdoor centres. STAND 9-630
FIRED UP TECH Fired up Technologies create amazing interactive sound, lighting and sensory effects including their Augmented Climbing Wall which uses projected graphics along with body tracking technology to turn any climbing wall into a huge interactive surface. The climbing wall can provide a variety of functions, offering activities from fun games through to challenging training applications. STAND 710
ALPHA DIGITAL NETWORKS PLC Alpha Digital Networks PLC manufactures, supplies, installs and supports an extensive range of high quality interactive touch screen and Audio Visual (AV) equipment. STAND 9-628
THE PEEL ENTERTAINMENT GROUP / PEEL INTERACTIVE
ROMPA
Peel designs, produces and delivers tailor-made entertainment and interactive experience packages, to meet your business objectives. STAND 414
Rompa are experts in the design, manufacture and installation of products, services and concepts for people with sensory impairments and learning disabilities. STAND 724
17
HIGHLIGHTS We’ve spent the last 12 months putting together the most diverse, interactive and informative Family Attraction Expo yet. Below are the key focuses and features running under the roof of the NEC. Dive in!
NETWORKING Meet and connect with thousands of like-minded professionals from across the globe
INDUSTRY LEADING KEYNOTE SPEAKERS
The most infl uential figure s in the attract ion industry
FOOD & DRINK The correct food and drink offering can hugely enhance the customer experience whilst also driving revenue beyond the park gate
MERCHANDISING Advertise your brand effectively beyond the walls of your attraction
18
Find out how to make your business stand out from the crowd and keep people visiting year after year
THEMING
PRODUCT LAUNCHES Industry experts will be unveiling new and exciting products that are shaping the leisure and tourism sector
MARKETING & BUSINESS STRATEGY
SHOW AWARDS We’ll be celebrating the industry’s most outstanding products and services
Ensure you create a lasting experience by designing the perfect themed environment
IMMERSIVENT ME on ENTERTAkeIN ti ep your attrac
to Discover how st in adding the late up to date by t en nm rtai immersive ente
11.00 - 11.30
James Thomas, Merlin Entertainments plc, The Bear Grylls Adventure A GM’s Experience in Building a World First Attraction
11.45 - 12.15
Vicky Parr, Visit England Tips to Grow Your Business From VisitEngland
12.30 - 13.00 Eddie Kemsley, KidZania KidZania London – An Insight into Running the Fastest Growing Education & Entertainment Brand in the World
13.15 - 13.45
Nic Allen, Avon Estates Ltd Expansion – The Tight-Fisted Way
14.00 - 14.30 Michael Collins, Leisure Development Partners (LDP) Visitor Attractions Trends – What International Trends Can Help Improve Your Visitor Experience & Your Returns?
14.45 - 15.15
Sarah Lynn, Sweets in the City Business & the Boardroom
15.30 - 16.00
Rachel Bell, Lake District Estates Stronger Together – Destination Marketing & Partnerships
KEYNOTE THEATRE 2 | THURSDAY
8
Priya Chauhan, UpSkill Digital Social Media Strategy
10.45 - 11.30
Peter Moore OBE & Jean Liggett, Northern Powerhouse Developments & Properties of the World Afan Valley Adventure Resort – The Dawn of a New Adventure
11.45 - 12.15
Natasha Nardell, The Royal Household – Buckingham Palace Consistently Magnificent Customer Service in a 24/7 Operation; Can it be Done?
Stephen Twiss, FMT Business Angels The Performance Equation - Turning a Great Strategy into Great Performance
12.30 - 13.00
13.15 - 13.45
14.00 - 14.30
Tony Berry, National Trust My – How You’ve Grown
John Minion, Yorkshire Wildlife Park Limited Yorkshire Wildlife From the Beginning
Geoffrey Smith, Haven Rockley Park (Haven) Putting Customers at the Heart of Everything You Do!
KEYNOTE THEATRE 2 WEDNESDAY
8
14.45 - 15.15
15.30 - 16.00
* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.familyattractionexpo.co.uk for the latest information.
KEYNOTE THEATRE 2 THURSDAY
KEYNOTE THEATRE 2 | WEDNESDAY
SEMINAR THEATRE 14 WEDNESDAY
SEMINAR THEATRE 14 | WEDNESDAY
SEMINAR THEATRE 14 THURSDAY
SEMINAR THEATRE 14 | THURSDAY
8
11.00 - 11.30
Adam & Martin Goymour, Roarr! Dinosaur Adventure Roarring into the Future!
11.45 - 12.15
Andy Mills-Brown, Talent Artistic Group Entertainment: Guest Experience vs Investment (& What’s the ROI?)
12.30 - 13.00
Victoria Rooke, Magenta Star Ltd Are You Missing Something?
13.15 - 13.45
Mark Locker, Attractions.io How to Increase Visitor Spend at Your Attraction
14.45 - 15.15
Christopher Elson, Diverse Interactive How Extended Reality (XR) Will Impact Visitor Attraction & Engagement
8
Beth Carter & Callum Knight, Green 4 Improving Your Visitor Engagement Strategy to Ensure Success
11.00 - 11.30
Anita Stevens, National Trust Getting playful at the National Trust
11.45 - 12.15
Donna Speed, We The Curious What’s in a Name?
Penny Mustill, Boo Productions Seasonal Shows to Boost Visitor Numbers
Devi Kolli, AiSolve Ltd Location-based VR: The Hero the Entertainment Industry Needs
Simon Applebaum, Day Out With The Kids Parenting Prep: The 7 stages of Planning the Summer Holidays
Sue Yoxall, Mkodo Ltd What Can Augmented Reality Do for You?
* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.familyattractionexpo.co.uk for the latest information.
12.30 - 13.00
13.15 - 13.45
14.00 - 14.30
14.45 - 15.15
15.30 - 16.00
11.00 - 11.30
Peter Brown, International Association of Trampoline Parks Essentials for Success - What YOU Need to Know Before Jumping In!
11.45 - 12.15
Robert Kluth, Lorica Insurance Brokers Inspection of Amusement Rides & Devices
12.30 - 13.00
David Khan, Online Marketing Surgery How To Grow Your Leisure & Tourism Business Using Google
13.15 - 13.45
George Smith, Kamarin Computers 5 Essential Financial Reports for Family Attractions
14.00 - 14.30
Bala McAlinn, Boo Productions Upselling: How to Motivate Your Teams & Boost Sales
14.45 - 15.15
Chanel Cornelius, 918 Coffee Co Eco Roast Technology & the Coffe-Eco System
15.30 - 16.00
Lyndsey Westcott, ZOLL Medical UK Ltd The Importance of AED’s & High Quality CPR
SEMINAR THEATRE 15 | THURSDAY
8
Kayleigh Deak, Mary Rose Henry VIII’s Mary Rose. 500 Years a Heartbeat Away
11.00 - 11.30
Sean Taylor, Zip World The Zip World Story – The Company Going Downhill Fast!
11.45 - 12.15
Ross Ashton, The Projection Studio Projection Spectaculars – Projection, Lighting & Sound to Enhance Your Visitor Offer
Christopher Elson, Diverse Interactive How Extended Reality (XR) Will Impact Visitor Attraction & Engagement
Jane Michotte, The Aspinall Foundation Making a Roaring Success of Short Breaks
Camiel Kraan, Convious 10 Ways How Artificial Intelligence Can Grow Your Online Business Today
12.30 - 13.00
13.15 - 13.45
14.00 - 14.30
14.45 - 15.15
* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.familyattractionexpo.co.uk for the latest information.
SEMINAR THEATRE 15 WEDNESDAY
8
SEMINAR THEATRE 15 THURSDAY
SEMINAR THEATRE 15 | WEDNESDAY
exhibitor a-z
2CL Communications Ltd 360 Virtual Tours 36 Zero VR Ltd 360imagery 3SIXTY 50cycles 918 Coffee Co A P Leisure A4 Apparel Ltd
220 1823 510 811 10-622 9-416 346 9-635
Aachen Wellness Sauna and Steam
1132
Aaztec Cubicles
1540
Access To Farms
2320
Acoustic Arts Addagrip Terraco Ltd Aimia Foods Ltd Air Bouncers Limited
9-520 1822 9-611 2510
Airbrush Bodyart
722
Airquee Limited
744
AiSolve Alan Rogers Travel Ltd
9-640 1344
All Things Nice Vending
9-406
Alpha Digital Networks PLC
9-628
Amberol Limited
1610
Anaerobic Digestion and Bioresources Association (ADBA)
2522
Anevay Stoves Ltd
2471
Antonelli for Ice Cream Making
3051
apetito Catering
602
Appetite Me
2840
Approved Drone Pilots
2225
Aqua Warehouse Group
1232
Aquaforno Ltd
2470
Aquaglide UK
1222
Aquapol UK
3222
Arleigh International
1611
ARM Group Ltd
3456
AromaPrime Asfab Ltd AtmosFEAR! Scare Entertainment
9-400 1321 632
Blachere Illumination UK Ltd.
2810
Charlotte Designs
Black Diamond Leisure Ltd
1310
Christie Barbecues
1824
CID Ltd
Blue Forest Black Hawk Laser Games Ltd / Uk-Intager
646
Blue Ice Machines
240
Blue Monkey Vending Limited
1320
Bluefield Houseboats
1912
BlueSky Experiences Blue Whale Spa Bon Bon's (Wholesale) Ltd Boo Productions Boondock Trailers
3311 122 1010 440 1990
Boost-Air
9-546
Bottle promotions
9-222
Bottletop
9-514
Boutique Lodges, Holidays by Omar
3414
Brandon Thatchers Ltd
2640
Brewfitt
1466
Brickhouse Franchise Ltd
2621
Bright Bricks
2613
Bright Green
9-639
Brilliant Trails
3432
British Bike Hire
2202
British Holiday & Home Parks Association
1650
Bruton Knowles LLP
3251
Buggy Locks - Solutions for Leisure Ltd Bundle Beds Burts Potato Chips BusinessesForSale.com C&J Supplies Ltd Callestick Farm Ice Cream
841 1910 730 1802 3470 446
Bedful
3231
Being Creative Limited Benchmark Picnic Tables
9-624 3230
BISHTA / SPATEX LIMITED
9-336 1342
3293
Class Q Ltd
2504
E2 Architecture+Interiors Ltd Earth Wrights Ltd
1522
Clear Sky Safari Tents
3440
Easy Be Services B.V.
1415
Cleveland Containers
3420
Cleveland Containers
3620
Cleveland Land Services
1562
Coldtraila
3442
COLE Colour Heroes Ltd Commercial Radio Systems
9-402 3402 214
Compass
3810
Complete Signage
1824
Conservation Secondary Glazing Convenience Services Limited
CaravannersRus Limited Carpigiani UK Carter Jonas CASABUBBLE CaSSOA
1102 160 3040 10-800 3514
674
Core Conservation Ltd
3222
ESP Play
331
CORE Lighting Ltd
4086
822
Core Optimisation - Digital Marketing Agency
Essential Marketer & Diamond Branded
1661
Ethical Addictions Coffee
cottages.com
2440
Euro-Matic UK LTD
Cotterill Civils
3802
Eurocoin LTD
1024
Craftis Ltd
1630
eviivo
3244
Creative Play UK (Ltd)
3690
Excel Parking Services Ltd / ANPR International Ltd
1350
Crosby Granger Architects
2870
F.Domes
1450
Fantastic Fireworks
3041
Fantasy Prints Ltd
1542
3284
Farm Stay UK
2520
Crown Workforce Management CSC Window Films & Blinds Ltd
Day Out With The Kids
10-801 410
9-442
DB Security Services
2220
DCS 2-Way Radio Ltd
520
Dead Walk Designs Defib UK Ltd
9-644 1216
DekBoard
813
Delivita Ltd
1932
Devin Consulting Ltd
1860
Devon Playways Ltd Digital ID Group Disc Golf UK Ltd.
216 9-523 511
DKL Marketing Ltd
10-802
CEDARLODGE PRODUCTS LTD
3032
Dofygate Ltd
3286
Double Dutch Drinks
1672
Dragon Drilling
4002
Dragon Drilling Water and Energy Ltd
4002
1140
330
172
2900
Charles Taylor Trading Ltd
Enchanted Play Ltd
930 2620
Erlau
9-240
Catesby Estates plc
10-732
Elfin Kitchens Ltd
ePowerTrucks
Cool Camping
9-204
Charles Lawrence Surfaces
Electrocoin
10-500
3231
Convious
Diverse Interactive
812
eibe Play Ltd
130
9-408
CENA & POLYWOOD
1314
2832
1855
1645
1710
Edge Design Washrooms
Entel UK Limited
3516
1455
Eden Furniture
Enjovia Gift Vouchers
Davies & Co
Caravan Industry and Park Operator Magazine Caravan Park Electrical Services
3292
3042
3600
1952
10-801
3084
1110
Canadian Spa Company Ltd Canadian Spa Company Ltd
Ecodeck
2866
2308
CampManager
Easy Petrol Post Driver
940
Energy Solutions (UK) Ltd
David Taylor Design Ltd
3310
Biopac UK Ltd
E-Boatique
3060
CXCS
Bidwells
611
3850
CLA
2282
Castle Golf
BigAirBag
CITY B GROUP LTD
CampPlus
3612
221
1524
Custom Toys UK
Best Years Ltd
Big Apple Hot Dogs
3291
Circuitree
1100
2285
3282
1760
E J Bowman (Birmingham) Limited
Camplify
Canopy & Stars
Bed & Breakfast Association
3290
Dura Beds
Cubb Weed Brush
2914
201
Dupree International
1202
B. Smith Packaging Ltd.
Be My Bear Limited
812 10-736
Camping Connect
2228
212
2862
CSY Retail Systems Ltd
Candled Ltd
9-436
Drone 360 Vision
1510
1120
Bazooka Candy Brands
942
Cambrian Sovereign
Autoculture Ltd
BALPPA
18
1121
FARMA/FRA - The Farm Retail Association Farmers & Mercantile Insurance Brokers Farming Community Network (FCN) Fentimans Ltd Fidelity Systems Ltd FIESTAS GUIRCA, S.L. FIFO Wireless UK
10-731 671
4471 9-525
3504 3474 2100 644 1640 634 1000
Fired Up Technologies Ltd
710
Flagpole Express Ltd
310
Folk2Folk
2873
Food Innovation Wales
2691
Forbo Flooring Systems
1556
Forbes Professional
1414
Fountaineers Limited Water Play Specialists
1432
FowlerUK & Inox Equip
1810
Fruitypot Ltd FuseMetrix Group Ltd FuturEnergy Ltd
516 9-634 3704
fwip
9-418
Galaxy Multi Rides
9-533
GANTNER Electronic GmbH
1740
3404
GeWeTe & Blueprint Machines
910
Industry Wake Parks
Gelarto by Menodiciotto
9-612
GFR Tech Ltd
840
Inenco Group
GemaPark
1636
GeWeTe & Blueprint Machines
910
GFR Tech Ltd
840
9-642 222
Infinite Playgrounds
1620
Lilley's Cider
Glampingly
3231
GLAMPSAN / Plastic Solutions (Aldridge) Limited
2852
Infinium IT Ltd
1211
Lincs Radio Ltd
Glampsites
3600
Innovative Farmers
3524
Logspan
1435
Innovative Leisure Ltd
2852
Global Entertainment Management (UK) Ltd Global Teleports
2820
Inspired Energy plc
Glampsites
3600
GoJute Ltd
1600
Integrex Limited
Global Entertainment Management (UK) Ltd
1435
Golf Car UK Ltd
Global Teleports
2820
Green 4
GoJute Ltd
1600
Green Gate
Golf Car UK Ltd
2020
Green Menu
2020 9-622 10-734 1682
International Association of Trampoline Parks International Glamping Business/Holiday Parks Management International Insignia
9-630 10-621
1040
9-534
Luxury Travel Guide
1966
354 9-338
Green Menu
1682
Green-tech Ltd
2032
Green Planning Studio Ltd
3400
Greenspace Architects Ltd
2643
iPlayCO
9-614
Ivyliving
2010
10-631
Greenspan Projects
622
Green-tech Ltd
2032
Ground Control Ltd
1843
2643
Ground Source Heat Pump Association (GSHPA)
1800
Growstack Ltd
2258
J P Lennard Ltd
1032 1820
1843
Habcheck
10-730
JANES BEVERAGES FOODSERVICE LTD
Ground Source Heat Pump Association (GSHPA)
1800
Hako Machines Ltd
10-610
JARDINE LEISURE LTD
Growstack Ltd
2258
HAMAC TRADING DISPLAYS
9-443
10-730
Happinov
Hako Machines Ltd
10-610
Happy rides
1770
HAMAC TRADING DISPLAYS
9-443
Harbur Design
2426
Happinov
442
Harris Sign Group
442
340
Happy rides
1770
Hawkins Electrical Ltd
1914
Harbur Design
2426
Heirloom Waistcoats Ltd
1462
340
Helec Ltd
1936
Hawkins Electrical Ltd
1914
Henry Sheach Lawnmower Services Ltd
3460
Heirloom Waistcoats Ltd
1462
Herald
Helec Ltd
1936
HFN Landscapes
Henry Sheach Lawnmower Services Ltd
3460
HM Adventure Golf
Harris Sign Group
Herald
721
HMA Tax
1644
Holiday Let Furnishings Ltd
HM Adventure Golf
912
Flagpole Express Ltd
310
Holiday Park Scene Magazine holidaycottages.co.uk part of The Travel Chapter
HFN Landscapes
721 1644 912 1452 10-520 1950 2276
10-510
Jacuzzi Spa and Bath Ltd
Ground Control Ltd
Johnsons of Whixley Ltd
100 2030
Jude's Ice Cream
412
Jupiter Play
810
Kanopeo GmbH
1020
KAR UK LTD
1924
kate & tom's
2200
KC Solutions
650
Kelda Technology
2042
Ken White Signs Ltd
3842
Kernow Chocolate
3200
Kettle Foods Ltd Key Digital Agency Ltd Keytracker Ltd Kids Bee Happy Ltd
9-600 1635 355 10-701
Meritas Fire and Security Protection Ltd
642 9-412 500
Merlinsoft Ltd
2631
Meter Macs
1616
MezurIT
1621
MH Engineering Ltd
10-530
mi360 Virtual Tours
9-426
Miller Kendrick Architects
3712
miniportworld BV
3042
Miniport Electric Ships Ltd
950
Mitsubishi Electric Europe B.V.
9-308
mkodo
133
Modular Leisure Buildings
2280
Modular SIPS Ltd
2280
Morel & Co
3522
Molly Limpet's Theatrical Emporium Ltd
9-214 1434
MPH ENTERPRISES LTD
9-638
1432
HowDidWeDo Ltd
1984
Lakeside Group
FowlerUK & Inox Equip
1810
Huck Nets (UK) Ltd
1511
Landmark Systems Ltd Landor Travel Publications Ltd
9-650
Lappset@Redlynch
9-310
Hornbeam
3496
Koala Equipment
Horne Engineering Ltd
1816
kolodo
2410
9-500
Mr Box
1548
Mr Box
2611 2853
Hoseasons
2440
Koto Design
1748
MUDCONTROL
Hotel TV Company
1560
KropTek Ltd
3030
Music in every room ltd
246
MX Display
433
516
Hudson Energy
1745
9-634
Hughes Drilling
3036
Hygieia Group Ltd Hygiene Warehouse IBB Solicitors
1761 10-820 1437
GANTNER Electronic GmbH
1740
ID&C Ltd
324
GBSG Ltd
3404
Iglucraft
2700
Gelarto by Menodiciotto
9-612
Il Gelato di Ariela
1636
ME&C Creative
9-502
1660
Fountaineers Limited Water Play Specialists
GemaPark
McGoff Construction Limited
Kingdom Coffee Ltd
1414
9-533
Max Card
754 3410
3510
Forbes Professional
Galaxy Multi Rides
Mattressman
1114 9-230
MPC Services (UK) Ltd
1556
9-418
Massey & Harris (Eng) Ltd
3672
1840
Forbo Flooring Systems
fwip
Mascots-inc
10-710
Kingcombe Stonbury ltd
2691
3704
Marsh Company Insurance Broker LTD
3670
Food Innovation Wales
FuturEnergy Ltd
Marquis Corp.
532 9-632
Kinedo
2873
FuseMetrix Group Ltd
Malibu Corporation Ltd
MON AUTRE MAISON
Folk2Folk
Fruitypot Ltd
Magenta Star Ltd
Marsh Industries Ltd 10-620
1011
622
Habcheck
314
J. A. Jones & Sons Ltd
Greenspan Projects
522
Lumena Lights Ltd
10-631
Green Tourism
931 3092
9-314
Green Tourism
3400
4080
1550
10-734
Green Planning Studio Ltd
Lorica Insurance Brokers
202
LSI Energy
Invasive Vegetation Management & Treatment Ltd inventive design enterprise associates ( IDEA)
Greenspace Architects Ltd
4022
Light Sauce
3231
9-622
Life Space Cabins
4072
GLAMPSAN / Plastic Solutions (Aldridge) Limited
Green Gate
1830
Infinitas Design Ltd
Glampingly
Green 4
Lesko Leisure & Glamping
Included Laundry Ltd
10-522 3800
Laurence Gould Le Maitre Ltd
902 3671
2871 9-304
My Coffee Station
3492
MyStatic
1930
Naked Flame Eco-Tubs Ltd
2450
LEAF (Open Farm Sunday)
2306
National Farm Attractions Network (NFAN)
Leisuretech Serv Limited
1340
National Farmers' Union
Leisure Skate Ltd
900
Leisure-net/Right Directions
932
LeisureTech
1340
10-400
Mycorrhizal Systems Ltd
Namgrass UK
National Mobility Hire Limited Native Chartered Architects Limited NaviPartner
exhibitor a-z
GBSG Ltd
612 3870 4100 732 3093 9-504
19
exhibitor a-z
1012
NCC
1720
Nestle Professional
322
NCC Training Academy
1632
Netguides Limited
1636
POPPPY UK LTD
Nelson Dish & Glasswashers
4070
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322
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720
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610
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450
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3430
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864
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864
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2100
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2002
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1420
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400
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3900
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870
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1980
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131
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1200
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316
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752 3872
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1440
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640
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431
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