Bank of Oak Ridge investigating service disruption’s cause by CHRIS BURRITT
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JUNE 3 - 16, 2021
The Northwest Observer
OAK RIDGE – More than a month after technical problems forced the temporary closing of its five branches, Bank of Oak Ridge is still searching for the cause of the service disruptions. The Oak Ridge-based community bank is using internal and external technicians to try to determine the cause of technical difficulties that disrupted some of its computer systems and forced the closing of the five branches Wednesday, April 28, through Thursday, April 29, said Skylar Mearing, the bank’s marketing and communications manager.
Photo by Chris Burritt/NWO
The interactive teller machines at Bank of Oak After the branches Ridge's five branches were out of service for more reopened, some services than three weeks, due to technical problems that remained temporarily impaired disrupted operations of the bank. due to technical problems. As an example, tellers were ordering checks – offered by tellers inside required to process deposits manually. of branches, according to the bank. The interactive teller machines (ITMs) Some services remained uninterat the branches remained out of service rupted by the technical problems, until May 21, Mearing said in an interMearing said. Customers were able to view earlier this week. withdraw and deposit money using the The ITMs are located at the driveATM functions of the ITMs. They were through areas of the branches. They also able to transact business using combine cash dispensing and other online banking, mobile banking and services of an automated teller machine mobile check deposit, she said. (ATM) with video chats with tellers located in the bank’s corporate office in Oak Ridge. Bank of Oak Ridge touts the convenience of its ITMs, which are served by remote tellers from 7 a.m. until 7 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday. The bank operates two branches in Greensboro and one each in Oak Ridge, Summerfield and High Point, which are open 9 a.m. to 5 p.m. Monday through Friday. The ITMs perform most transactions – such as depositing and dispens•ing Totally sinceloan 1996 money,local accepting payments and
The closing of the bank’s branches in late April surprised customers. Employees stationed in the lobbies explained that technical problems had caused the temporary closings, Mearing said.
The bank also posted an alert on its website in late April. “Our branches and ITMs are temporarily closed,” it said. “We are truly sorry for any inconvenience this may cause. We are diligently working to reopen…. We greatly appreciate your patience.” Some customers contacted the
