Bank of OR investigating service disruption

Bank of Oak Ridge investigating service disruption’s cause

cosmetic surgical care you can trust

We offer convenient options and fast recovery times to deliver results you will love from specialists you can trust. Our uniquely qualified team offers the full range of high-quality services, from skin care to advanced surgery, including options with shorter recovery times that can leave you looking and feeling your best! Vacation season is coming soon—be better than ever for the start of spring. Services Include: • BOTOX® • Dermabrasion • Soft tissue fillers • Body contouring • Skin care • Breast augmentation

For a list of our services, specials, & to find a location near you:

WakeHealth.edu/Plastic 833-872-3788

Bowers Plastic Surgery—Greensboro Professional Medical Center 1002 North Church Street Suite 203 Greensboro, NC 27401 Greensboro Cosmetic and Reconstructive Surgery 1331 N. Elm St. Greensboro, NC 27401 Surgical Specialists— Westwood 404 Westwood Avenue Suite 303 High Point, NC 27262

by CHRIS BURRITT

OAK RIDGE – More than a month after technical problems forced the temporary closing of its five branches, Bank of Oak Ridge is still searching for the cause of the service disruptions. The Oak Ridge-based community bank is using internal and external technicians to try to determine the cause of technical difficulties that disrupted some of its computer systems and forced the closing of the five branches Wednesday, April 28, through Thursday, April 29, said Skylar Mearing, the bank’s marketing and communications manager. Photo by Chris Burritt/NWO After the branches The interactive teller machines at Bank of Oak reopened, some services Ridge's fi ve branches were out of service for more remained temporarily impaired than three weeks, due to technical problems that due to technical problems. disrupted operations of the bank. As an example, tellers were required to process deposits manually. ordering checks – offered by tellers inside The interactive teller machines (ITMs) of branches, according to the bank. at the branches remained out of service Some services remained uninteruntil May 21, Mearing said in an inter- rupted by the technical problems, view earlier this week. Mearing said. Customers were able to The ITMs are located at the drive- withdraw and deposit money using the through areas of the branches. They ATM functions of the ITMs. They were combine cash dispensing and other also able to transact business using services of an automated teller machine online banking, mobile banking and (ATM) with video chats with tellers mobile check deposit, she said. located in the bank’s corporate office in The closing of the bank’s branches Oak Ridge. in late April surprised customers. Bank of Oak Ridge touts the conve- Employees stationed in the lobbies nience of its ITMs, which are served by explained that technical problems had remote tellers from 7 a.m. until 7 p.m. caused the temporary closings, MearMonday through Friday and 9 a.m. to ing said. 1 p.m. Saturday. The bank operates two The bank also posted an alert on its branches in Greensboro and one each in website in late April. Oak Ridge, Summerfield and High Point, “Our branches and ITMs are tempowhich are open 9 a.m. to 5 p.m. Monday rarily closed,” it said. “We are truly sorry through Friday. for any inconvenience this may cause. The ITMs perform most transac- We are diligently working to reopen…. tions – such as depositing and dispens- We greatly appreciate your patience.” The Northwest Observer • Totally local since 1996 ing money, accepting loan payments and Some customers contacted the