Experience-Oriented Scouting What Changed and What Didn’t Change
What Changed Marketing Intelligence Evaluate current and future market trends and the competitive environment with the goal of testing potential concepts against ideal members’ experience.
Design and Development Center
Leader Stephen Medlicott
(reports into HR)
Managers
Maria Dahl, Mike Goldman, Ryan Hill, Michael Ramsey, Lee Shaw, and Deron Smith
Regional Operations and National Experiences
Human Resources Provide leading edge HR services that attract, sustain, and inspire excellence in our people.
Focus on new products, services, and methods with the ability to test and develop them in unit, council, and other program delivery models.
Member Care and Shared Services
Leader Chuck Ezell
Prepare individual council service plans, enhance the outdoor experience, and create a longer-term strategy to promote growth and development.
Scouting University
Managers
Ron Timmons, DeeDee Johnson, Doug Brown, Jim Hans, Jeff Stout, and Patrick Wedding
Create a “world-class” member-focused contact center and build common processes that drive efficiencies and effective back office operations for local councils.
Leader Pat Wellen
Provide learning design and delivery, and leadership development for volunteer and employee training as well as performance coaches to Managers support councils with JTE. Mark Griffin, Doug Krofina,
Managers
Richard Bourlon, Chris Hunt, and Peter Self
Mark Moshier, De Tan Nguyen, and Steve Yackel
Strategic Performance Office
Leader Chris Wolfe
Develop, coordinate, and facilitate the BSA’s performance measurement and management system by driving strategy and continuous improvement, thus improving the BSA’s performance.
Managers
Don Day, Sandi Trevino, and Mike Watkins
Learning for Life Leader Mike Surbaugh
Develop and deliver engaging, research-based academic, character, leadership, and careerfocused programs to all students.
Managers
Properties
(reports into IDG)
Managers
Lynn Adcock, Ignacio Gonzalez, Harold Keller, and George Trosko
Leader Debra Kendrew
Adapt, evolve, and reimage the digital Scouting experience through the delivery of relevant Managers customer-centric John Kuehn and software services.
Tim Anderson
Kent Spanier
Controller Corporate Engagement Development and Corporate Alliances Government and Community Relations Information Delivery Group Internal Audit International
Manager
Tandy Gilliam
Design and Development Center
Continuous Improvement Process
Leader Marty Walsh
Leader Sam Thompson
What Didn’t Change
Leader Keith Christopher
Provide or engage expert guidance and support as it relates to properties, facilities, and strategic planning.
Member Applications
Manager
Ray Morrell and Lisa Young
Leader Diane Thornton
(reports into HR)
Assess
Marketing Intelligence
Design and Develop
Scouting Interactive
Legal Membership Policy Resources Order of the Arrow Philanthropy Risk Management Treasury Youth Protection
Member Care and Shared Services
Scouting University
Learning
Deploy
Regional Operations and National Experiences
Member Support
Evaluate
Strategic Performance Office