Government Technology 11.1

EWORLD EVENT PREVIEW

LEARNING TECHNOLOGIES

DATA DESTRUCTION

www.governmenttechnology.co.uk | Volume 11.1

CLOUD COMPUTING

YEAR OF THE CLOUD? ISACA outlines the key trends to keep abreast of in 2013

IN THE NEWS

BIG SAVINGS NAO reports on IT spend reduction PSN PROGRESS Inroads made into East Midlands, East Sussex and Brighton

www.governmenttechnology.co.uk GT 11.1 1-40.indd 1

01/02/2013 10:22

advertentie-v2.pdf 1 14/01/2013 12:59:52

C

M

Y

CM

MY

CY

CMY

K

GT 11.1 1-40.indd 2

01/02/2013 10:23

Comment / Contents

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

COMMENT/CONTENTS EWORLD EVENT PREVIEW

LEARNING TECHNOLOGIES

DATA DESTRUCTION

www.g www.governmenttechnology.co.uk governmentttechnology.co.uk | VOLUME VOL VO LU UM UM ME E 11.

11.1 11

CLOUD COMPUTING

YEAR OF THE CLOUD? ISACA outlines the key trends to keep abreast of in 2013

IN THE NEWS

BIG SAVINGS NAO reports on IT spend reduction PSN PROGRESS Inroads made into East Midlands, East Sussex and Brighton

MINOR TRIUMPHs IT SPENDING According to the latest NAO report, plans reduce IT spend are working.

This is particularly apparant in the push for shared IT infrastructure through projects like the Public Services Network, which are joining up local authority services. Five projects were investigated by the NAO, including ICT spend control, where all spend exceeding £5 million now requires approval from Cabinet Office Minister Francis Maude. The NAO reported that 46 per cent of the ‘estimated’ £316 million savings were long-term, and therefore likely to occur every year for the foreseeable future. However, a ‘weakness in data’ muddies the results a little, and more needs to be done, particularly regarding the dominance of large IT vendors.

The report also points to a lack of IT skills as a potential stumbling block.

In other news, the third incarnation of the G-Cloud framework went live recently.

G-Cloud achieved £1.22 million of sales in December 2012 in it’s busiest month yet. This is compared with £3m taken from February to September. Spend figures between now and April should make interesting reading.

Danny Wright

www.governmenttechnology.co.uk

11

05 NEWS

25 LEARNING TECHNOLOGIES

£316m government IT savings praised; UK lags behind US in Cloud adoption; concerns over child protection data

Visitors to Learning Technologies 2013 returned with an detailed insight into the future of technology-enabled learning

11 DATA CENTRES

25

27 DATA DESTRUCTION

Data centre professionals should pay a visit to Data Centre World Conference & Expo on 27-28 February to keep up to date with the ever increasing complexity of the industry

The abundance of private information about citizens must be disposed of it in a secure manner to stop it falling into the wrong hands, says BSIA chief exec James Kelly

23 E-PROCUREMENT

30 CLOUD COMPUTING

eWorld Purchasing & Supply will provide an insight into the latest developments in electronic commerce for senior purchasing, supply chain and finance executives

ISACA, an association of 100,000 IT professionals in 180 countries, outlines the key trends organisations will face in 2013

P ONLINE P IN PRINT P MOBILE P FACE TO FACE If you would like to receive 6 issues of Government Technology magazine for £120 a year, please contact Public Sector Information, 226 High Road, Loughton, Essex IG10 1ET. Tel: 020 8532 0055, Fax: 020 8532 0066, or visit the Government Business website at:

www.governmenttechnology.co.uk | www.governmenttbusiness.co.uk PUBLISHED BY PUBLIC SECTOR INFORMATION LIMITED

226 High Rd, Loughton, Essex IG10 1ET. Tel: 020 8532 0055 Fax: 020 8532 0066 Web: www.psi-media.co.uk Editorial director Danny Wright ACTING Editor Angela Pisanu EditorIAL ASSISTANT Lisa Harris designer Richard Gooding PRODUCTION CONTROLLER Jacqueline Lawford WEB PRODUCTION Reiss Malone Advertisement Sales Kylie Glover, Jesse Sondh, AJ Baker, Justine James Publisher Kelly Scott Group Publisher Barry Doyle Administration Victoria Leftwich, Lucy Carter, Charlotte Casey REPRODUCTION & Print Argent Media

© 2012 Public Sector Information Limited. No part of this publication can be reproduced, stored in a retrieval system or transmitted in any form or by any other means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the publisher. Whilst every care has been taken to ensure the accuracy of the editorial content the publisher cannot be held responsible for errors or omissions. The views expressed are not necessarily those of the publisher. ISSN 1362 - 2541

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 3

3

01/02/2013 10:23

Working in

information Assurance? think you’re

professional? think you’re

competent?

Prove it With our CESG approved certification Our assessment process is entirely online. Start the certification process today and prove your credentials.

www.apmg-ia.com GTGovernment 11.1 1-40.indd 4 A4 Technology ad 4/12.indd 1

01/02/2013 10:36 10:23 04/12/2012

GOVERNMENT IT

£316m IT savings ‘a good start’, says NAO report Current efforts by government to cut down on IT spending, which have resulted in the saving of £316 million, have been praised as “a good start”, according to a report.

An assessment of the impact of government’s ICT savings initiatives, published by the National Audit Office (NAO), said the estimated £316 million saved by government on IT during 2011-12 is a sign that its initiatives are “starting to work”. In the past few months it has saved an additional £410 million and it expects to save a further £200 million by March.

The NAO added, however, that while costs appear to have come down, there is insufficient evidence to show that it has made progress on other objectives, such as increasing the role of SMEs and adopting more innovative solutions. It said that so far, the government had not published details of the wider results of its initiatives and there was insufficient data showing how many SMEs had been contracted.

Amyas Morse, head of the National Audit Office, said: “The Cabinet Office has made a good start on reducing spending on ICT by departments. However, it needs to develop a more comprehensive assessment of the impact and effectiveness of its ICT and procurement reform initiatives.”

The Cabinet Office welcomed the NAO endorsement on savings and admitted there is more work to do. A spokesman said: “We must accelerate the pace of change. That’s why we are determined to fully open up government ICT to smaller, more innovative companies, and to embrace open source technology.”

Billy D’Arcy, managing director, O2 Public Sector, stated: “These savings should be commended but there’s still a long way to go before the UK realises the true potential of digital public services. It’s true a one-size-fitsall approach to procurement no longer cuts it and digital services are constantly evolving, so any investment must be appropriate for a modern civil service where mobility, connectivity and speed are the order of the day.

“But it’s also important to remember that digital innovation isn’t just about products and services, it’s about inspiring change and introducing new ways of doing things. Whether it’s policies and devices to empower staff to work more flexibly, or a mobile app that makes it easier for police forces to engage with their local community, Government and businesses need to work closely together to make sure that Britain’s public services are fit for the digital future.”

To read more visit: tinyurl.com/ausm2lq

DATA SHARING

Sexual abuse cases ‘being missed’ says Labour MP New guidance on sharing data is to be issued to local authorities and hospitals after warnings that cases of child sexual abuse are being missed.

Ministers agreed to act after legal ‘confusion’ surrounding how best to strike the balance between child protection and patient confidentiality. Any changes are likely to be overseen

by Local Safeguarding Children Boards (LSCBs), made up of local councils, the police, NHS bodies and the probation service.

The move follows a warning

by Ann Coffey MP that some

children were at risk. In a Commons debate, she said it ‘cannot be right’ that the safety of a child at risk of sexual exploitation was dependent on where they lived. Coffey argued it was crucial that LSCBs were informed if a child made a large number of visits to a sexual health clinic - a possible ‘indicator of sexual exploitation’ In reply, health minister Anna Soubry said just 60 per cent of primary care trusts had responded to a request by the Deputy Children’s Commissioner for this data on sexual health clinic atendance.

News

2012 10:36

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

NEWS IN BRIEF BT-Westminster deal to save £30m on HR and finance IT Westminster Council has signed network IT contract with BT to overhaul its HR and finance systems. The deal will potentially mean a redesign of corporate human resources and finance services, saving Westminster Council an estimated £30m over the contract period. HR and finance systems at Westminster will now be managed by BT. Hammersmith & Fulham’s Cabinet will meet on 11 February 2013 to select services from the framework agreement followed by the Royal Borough of Kensington and Chelsea.

Anonymous hackers receive jail sentence Two members of the global hacking group Anonymous have been jailed for their part in a number of cyber attacks. University student Christopher Weatherhead, whose hacking alias is Nerdo, was sentenced to eighteen months in prison for playing a leading role in attacks on PayPal, Visa and MasterCard in December 2010.

Also sentenced was 28-year-old Ashley Rhodes. The two hackers are reported to have organised distributed denial of service (DDoS) attacks whereby a network is flooded with traffic to prevent users from being able to access a website.

New website to sell government buildings A new website has been launched that will let members of the public see for the first time what government property is available to buy or rent. Find Me Some Government Space operates similarly to commercial sites such as ‘rightmove’ in that the public will be able to find available property using either a postcode or area keyword. The website is expected to speed up the process for government to exit its unused property. It will open up over 300 properties available to rent and around 900 currently available to buy across Great Britain. Property available to purchase includes an old Magistrates Court in Retford and an old Battle Hospital in Reading. To view the site visit www.gov.uk/find-government-property

East Sussex and Brighton PSN East Sussex County Council and Brighton & Hove City Council will move their council, library and school services to the LINK Network as part of a 12‑month transition plan to achieve savings of more than £2 million. The LINK Network, which recently appointed MDNX as its supplier in a seven‑year contract, offers a common public services network (PSN) across the region. The single platform is expected to be exploited to enable a range of future shared services and collaborative delivery to reduce the barriers to joining up services for citizens.

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 5

5

01/02/2013 10:23

Rethinking the network MLL Telecom: Supporting hybrid network solutions MLL Telecom is a specialist radio and fixed network provider with a strong engineering background and 20 years sector experience which enables them to generate smarter network solutions in an ever growing industry. Its aim is to work with operators, system integrators and public sector organisations to help them achieve their goals.

www.mlltelecom.com | email: enquiries@mlltelecom.com | twitter.com/mll_telecom

GT 11.1 1-40.indd 6

01/02/2013 10:23

CLOUD COMPUTING

WEB STATISTICS

UK Cloud adoption lagging behind, according to new software report

Governments want more data on web-users

A new report has revealed that the UK is falling behind the US in cloud adoption.

The report from Redwood Software revealed that 58 per cent of US businesses are already using the Cloud for private data storage, compared to just 35 per cent in the UK. For capacity management, 47 per cent of US businesses are using the cloud, compared to 24 per cent in the UK. The report also found that almost twice as many organisations in the USA than those in the UK have considered a more integrated supply chain using the cloud (81 per cent vs 41 per cent), and twice as many US organisations are using the cloud to handle the automation of their business processes (30 per cent compared to 14 per cent in the UK).

In the UK, one of the reasons for not applying the Cloud quite as vigorously as the US included the impression that there isn’t enough control, while US main reason for not using Cloud was a ‘lack of resources.’

In terms of attitude, US was more positive about using the Cloud highlighting the improved agility, faster ROI and reduced labour costs. The UK cited similar benefits, but to a lesser extent.

“American organisations seem to be streets ahead in their knowledge, usage and confidence in the cloud,” said Tijl Vuyk, CEO

at Redwood Software which carried out the study.“What will be interesting to see is whether this is a sign of things to come for UK businesses and whether the perceived barriers to cloud adoption can be overcome.

“It will also be fascinating to monitor the timescales involved with this change in mindset. Moving to the cloud is not a one-off event and once the platform is utilised, organisations need to have the right management processes in place to ensure secure and seamless provision.”

PUBLIC SERVICE NETWORKS

Schools and councils hook up to East Midlands PSN The East Midlands Public Services Network (emPSN) is now live.

The regional communications network has over 1,000 schools and over 400 Lincolnshire County Council sites connected and, in terms of geographical coverage, is the largest regional PSN to be procured in England. This has been developed based on an existing network used by the East Midlands Broadband Consortium.

Kcom was selected to supply the core network, oversee the management of the services that run across it and to provide connections and supporting services to individual customer locations. The shared infrastructure allows regional public sector organisations to collaborate, save costs, improve service delivery to residents and bring the public sector closer to their customers using mobility and flexible working.

Mike Kendall, managing director of emPSN, the

organisation charged with procuring the network and managing the suppliers, says: “Some of the first customers to use the network are the schools, who were previously served by the embc network. The contract with Kcom was signed in March and since then there has been considerable work to make sure that the schools were moved to the emPSN by the time the embc contract expired.”

Judith Hetherington Smith, chief information officer at Lincolnshire County Council is keen to see the network develop:“The transition to live operation is important but it is only the start. We’ve now got a great opportunity to encourage other public sector organisations, across the whole region, to transition their services to emPSN. That includes local authorities, health trusts, emergency services and charitable organisations, particularly those that support the delivery of public services.

To read more VISIT: tinyurl.com/axe973x

News

g

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

Governments around the world are requesting more information about internet users than ever before, according to statistics released by Google. In the second half of 2012, Google’s latest bi-annual transparency report revealed it received 21,389 requests from government offices for data from about 33,000 individuals’ activities across Google operated websites including YouTube.

The figure represents a 70 per cent increase in requests since the first transparency report was released in 2010. Google revealed it had passed on at least some of the requested data in two-thirds of the most recent cases, the lowest percentage of compliance since the reports began.

The US government made the most requests at 8,843 – almost 40 per cent of the total.

Google said 88 per cent of those requests have been at least partially fulfilled.

The UK government made 1,458 user data requests concerning 1,918 accounts between June and December last year, a slight increase on the previous six-month period. Of the most recent requests, Google has completely or partially complied with 70 per cent of them, representing a rise of six per cent on the previous six months.

CYBER RESILIANCE

UK signs global cyber resilience principles The UK has signed the World Economic Forum’s new set of principles on cyber resilience. It has joined over 70 companies and government bodies across 15 sectors and 25 countries to demonstrate their leadership and commitment to taking a responsible and collective approach to ensuring secure, resilient digital global networks.

On signing the cyber resilience principles, the Foreign Secretary William Hague said: “We hope that signing the WEF principles on cyber resilience will encourage business leaders all over the world to lead the way in creating shared principles for a resilient and thriving internet.

The internet has a critical role to play as an engine and facilitator of economic growth. Cyberspace must be secure and reliable so that it is trusted as a medium for doing business but at the same time free and open to evolve and innovate naturally.

Governments should support the key role of the private sector in creating a trusted and open place to do business both at home and abroad. The WEF principles will help us all – individuals, companies and governments -‑in our shared aim to promote a safe and secure digital environment to do business.”

Alan Marcus, senior director for Information and Communication Technologies at the WEF said: “We are delighted that Her Majesty’s government have demonstrated their leadership in this space through their support of the principles and participation in the initiative.

The UK has been a leading voice in the cyber debate in recent years. Cyber resilience is a shared challenge for all parts of society. In 2013, we will continue to drive leadership awareness and understanding, and support multi-stakeholder collaboration across the globe.”

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 7

7

01/02/2013 10:23

How much flexibility is there in your working day?

Flexible working offers greater agility, increased productivity and the potential for cost savings, all of which contribute to help to improve your customer service. Around two thirds of us already use a personal device on a regular basis to connect to our corporate network and access information.

The number of mobile workers in the UK is expected to increase by another 7 million by the end of next year, and with the increase in consumerisation and BYOD (bring your own device) organisations need to find a way to support a growing mobile workforce with secure, reliable access to resources, maintaining a high level of information assurance and regulatory compliance whilst not restricting working flexibility.

Imerja is experienced in the design, implementation and support of flexible working solutions in both the public and private sectors. Working with leading technology partners all of Imerja’s solutions are underpinned by its own modular m|four services.

Imerja’s mobility services deliver confidence that sensitive information and critical applications can be accessed safely and remain protected at all times. With reliable, secure access to key business applications and resources whilst away from the office you can remain focused on the important task of serving your customers, no matter what the time of day or location.

For more about Imerja’s mobility solutions and services, and to discover how we can support your business in delivering flexible working, please contact us at info@imerja.com or call:

0844 225 2888

business IT solutions and managed services infrastructure | security | hosting | mobility GT 11.1 1-40.indd 8

01/02/2013 10:23

ve

es he at

Advertisement Feature

nd nd ers

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

IT PROCUREMENT

levelling the playing field in IT procurement

Stuart Mackintosh, MD of open source and ICT business systems specialist, OpusVL, provides his views on the changing way government buys IT following its pledge to increase transparency November 2012 saw the UK government adopting Open Standards Principles – a set of policies designed to increase transparency, level the supplier playing field and make public sector IT cheaper by avoiding product lock-in. All government departments now have to follow certain guidelines when procuring IT to enable the adoption of open source solutions whenever possible.

Delivered by Francis Maude, minister for the Cabinet Office and the driving force behind this new ICT strategy, the Open Standards Principles is a strong statement from the government. From now on, government bodies must comply with the Principles or apply for an exemption, with a stringent ‘comply or explain’ process currently being implemented.

This policy is sure to have a significant impact on the adoption of open source and Open Standards across central and local government, changing the way in which departments buy IT, and focusing on not only reducing cost, but ultimately increasing value, efficiency and user experience. Previously the exclusive domain of large vendors and proprietary systems, SMEs now have the opportunity to compete to deliver value-driven, efficient and collaborative open source solutions.

Open Standards: open opportunities After a public consultation in 2012, the government undertook its Open Standards: Open Opportunities, Flexibility and Efficiency in Government IT report between February and June 2012, and has received ‘overwhelming’ support in its quest to set a single policy for open source solutions.

Almost 70 per cent of respondents believe that Open Standards principles will ‘improve innovation, competition and choice in the provision of government services’.

Maude commented: “Having open information and software that can be used across government departments will result in lower licensing costs in government IT, and reduce the cost of lock-in to suppliers and products. It is only right that we are encouraging competition and creating a level playing field for all companies to ensure we are getting the best price for the taxpayer.”

According to Maude there are real savings to be made in government IT contracts, with savings of £409m already made in 2012.

“Government must be better connected to

Stuart Mackintosh, MD of OpusVL

the people it serves and partners who can work with it – especially small businesses, voluntary and community organisations,” he explained. “Having open information and software that can be used across government departments will result in lower licensing costs in government IT, and reduce the cost of lock-in to suppliers and products.” evolving consumer NEEDS The digital transformation is already taking place, with the launch of the government’s first open source, Open Standards platform, Gov.UK. Online home to the government’s information and services, citizens are now able to access approximately 700 public services from one single page. “...Gov.UK has been planned, written, organised and designed around what users need to get done, not around the ways government want them to do it – providing only the content they need and nothing superfluous,” Maude explained. “Not only is the result simpler, clearer and faster for users, it will also cost taxpayers up to £70m less per year than the services it replaces.

And we anticipate further substantial savings as more departments and agencies move on to the Gov.UK platform...”

Designed to be the ‘shop window’ for the Government Digital Service’s push to digitally revolutionise public sector services, Gov.UK enables the government to satisfy users’ need for fast and convenient online transactions from one centralised, open source portal.

“It’s not a question of pushing or forcing

anything on people,” stated Liam Maxwell, CTO and former deputy government chief information officer. “We’re designing everything around the user need. That means driving people more towards the digital channel because it’s easier for them. If you give people the ability to use your technology, it will be cheaper for you, they’ll get it quicker, and your user experience will be so much better.”

Levelling the playing field With the prospect of a triple dip recession and sustained reductions in public spending continuing with the government austerity programme, the public sector is under increasing pressure to make substantial cuts in spending across all departments.

As a group, small businesses are critical to the UK economy; they contribute more than 50 per cent of UK GDP and provide almost 70 per cent of the country’s private sector jobs.

Levelling the supplier playing field will not only increase competition fairly, but also provide a compelling opportunity for SMEs to provide IT expertise within the public sector – a market that was previously almost impossible to crack.

Encouraging this sort of supplier competition is likely to lead to substantial savings across government departments – savings that will ultimately affect the taxpayer – and should result in increasingly innovative, efficient IT and a heightened user experience. L FURTHER information www.opusvl.com

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 9

9

01/02/2013 10:23

Some IT decisions get easier Xerox cuts the cost and complication of print management.

When you’re making daily decisions about everything from data centres to cloud adoption, it’s good to know that Xerox can make one technology decision much easier.

To prove the point, Xerox has recently been selected within the Government Procurement Service RM1599 framework for sole supplierstatus in one category and preferred supplier status in the remaining categories for print related hardware and services. For Public Sector organisations, that means less cost, less complication and less compromise when they’re looking for anything from a black and white photocopier right up to a complete managed print service.

Whether your organisation is in the public or private sector, you can benefit from talking to Xerox today.

Visit www.xerox.co.uk/gps to find out more.

©2013 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries. 01/2013

GT 11.1 1-40.indd 10

01/02/2013 10:23

Data Centres

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

EVENT PREVIEW

data centre dedication

Data Centre World Conference & Expo, now in its sixth year, will help data centre managers and professionals plan, implement and manage their existing and future data centre requirements

Due to its continued success and growth Data Centre World Conference & Expo has moved to London’s ExCeL for 2013 and takes place on 27-28 February.

The event with its broad spread of exhibitors, comprehensive conference programme and opportunities to network with industry colleagues is the perfect environment for the data centre professional to gain the tools and knowledge to deal with the ever increasing complexity of the industry. It’s the UK’s largest and fastest growing exhibition and conference for data centre managers, professionals, distributors and channel partners. All key aspects of managing a data centre will be covered, including big data, cabling, the Cloud, connectivity and telecoms, cooling, design and build, IT security and physical site security, power and power management, servers and hardware software and applications, storage and virtualisation.

VISITORS ON THE RISE This year’s Data Centre World has already seen a huge increase in attendee registrations compared to 2012 making the 2013 event potentially the best yet. John Hatcher, Data Centre World conference director said: “The show continues to expand year on year and we’re expecting 2013 to be the biggest yet, topping the 3,000 attendees which attended last year.

The volumes of stored data are increasing rapidly, together with the need for enhanced security, energy efficiency, reduced costs and effective power use. This event will discuss

these issues while enabling companies to network with solution providers and technical experts providing the best support and advice.”

Data ld or Centre Wnce & Conferee perfect th Expo is ent to gain m environ ledge to know industry th deal wi lexities comp

TOPICAL SESSIONS This year the number of free to attend conference sessions has swelled to 70 and these are to be held in five theatres which cover every aspect of data centre management.

The Network and Infrastructure Theatre will cover data centre design, build, property/real estate management, cabling, networking, cabinets, racking and flooring. The Facilities Theatre focuses on power and cooling, UPS, energy efficiency and energy provision, physical security, and business continuity, relocation, and data centre cleaning.

Delegates who attend a session in the IT, Cloud and Outsourcing Theatre will hear experts share their experiences on virtualisation, DCIM, software, applications, outsourcing, managed services, web services and the Cloud. The IT Hardware and Big Data Theatre covers servers, storage, IT security, BYOD management and Big Data.

Last but not least, the new Analyst and Data Centre Management Theatre, which will be run by IDC, will have analysts presenting on legal, management, training, recruitment and market data.

HIGH-LEVEL SPEAKERS Attendees to Data Centre World 2013 will be spoilt for choice with over 60 data centre experts lined up to speak at this year’s show. The speakers will deliver thought-provoking sessions covering topics such as ‘Attacking the cloud with social engineering’, ‘The problems with containment’ and ‘Building or acquiring a data centre’. The free-to-attend sessions will be held in five theatres over the two days.

The seminars will see exhibitors and industry experts addressing the latest concerns and issues surrounding data centres from a number of perspectives.

The dedicated sector specific theatres will also enable the audience to participate in post-presentation panel discussions.

Technical speakers include David Kelebanov, technical solutions architect from Cisco Systems, who will be speaking about delivering network and storage over a single unified data centre fabric.

Florian Malecki, head of product marketing at Dell SonicWALL, will be speaking about securing the ever-expanding enterprise network. And Peyman Blumstengel, green memory evangelist at Samsung Semiconductor Europe, will be speaking about ‘Big Data’.

John Hatcher, Data Centre World conference director said: “The continually expanding E

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 11

11

01/02/2013 10:23

Damage Limitation

Now is the time to protect your data Choose a proven AES 256-bit hardware encryption solution from Integral.

PROTECT YOUR LAPTOP/DESKTOP

PROTECT DATA ON THE MOVE

FIPS Approved

✓ ✓ ✓ ✓ ✓

Easy to use and install Full Disk Encryption (including the OS) Mandatory encryption of all files Administrator and User dual password option No on-going licensing cost

FIPS Approved

✓ ✓ ✓ ✓ ✓

Zero footprint – no software required Rugged, triple-layer waterproof design Mandatory encryption of all files Administrator and User dual password option Brute-Force password attack protection

Trusted by NHS, Police Forces, Government, Banks, Global corporations, Universities Integral Memory (UK)

Integral Memory (USA)

email: sales@integralmemory.com www.integralmemory.com

email: salesusa@integralmemory.com www.integralmemoryusa.com

Available from resellers including:

GT 11.1 1-40.indd 12

01/02/2013 10:23

Data Centres

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

EVENT PREVIEW

An integral part of the event is the exhbition, which grows bigger every year. It will host around 130 exhibitors – Data Centre World is one of the best platforms from which exhibitors can communicate with an engaged audience  show is set to be an even bigger success than previous years, and the quality of speakers registered is undoubtedly a reflection of this. I am looking forward to hearing the seminars which I am sure will deliver a wealth of thought-provoking content throughout both days of the event.”

PRODUCTS AND SERVICES Another integral part of the event is the exhibition which grows bigger every year. The exhibition will host around 130 exhibitors many with launches and announcements to make as Data Centre World is one of the best platforms from which exhibitors can communicate with a captured and engaged audience.

Exhibitors so far include 8 Solutions, 2BM Ltd, Aggreko, Airedale, Commscope, CMS Plc, Cnet Training, Connexions4London Ltd, Cooltherm, Corning, Equinix, E-TEC Power Management, JCB Power, KVM Choice, Mardix, NextiraOne, Scottish & Southern Electric (SSE), Server Technology, Silverfox, Socomec and Sovereign Business Integration Plc. Airedale International Air Conditioning will showcase its SmartCool™ range of 16kW – 180kW cooling systems which can meet an even wider range

of IT cooling requirements, from small computer rooms to large data centres.

Socomec meanwhile will be showing a broad range of integrated products and services which have been developed to address what are considered to be four of the most critical power related issues in the data centre arena: availability, efficiency, capacity and flexibility.

ATEN will be unveiling its expanded line of intelligent PDUs for ISO50001 Green Data Centre, geared toward efficient energy usage.

Silver Fox is to showcase its latest labelling solutions, including the new Fox‑Flo® Zero Halogen Tie on Cable Labels.

Troax will be demonstrating its Caelum mesh and Bastion range of panel and partitioning systems which provide fast and reliable solutions for server cages.

DEIF will be showcasing its emergency, standby and backup power solutions for mission-critical facilities and businesses including data centres, telecommunications systems, and television and radio broadcast systems.

TARGET AUDIENCE Data Centre World aims to give attendees information on all aspects of running a data centre. Content is aimed at IT executives

including Chief information and technology officers, IT directors, data centre managers, information technology and infrastructure managers, network managers, network, cabling and communication engineers and integrators. There’s also a lot for corporate executives who are responsible for any aspect of their organisation’s data centre. Past delegates have also come from third party data centre operators, distributors and channel partners and companies involved in the design, build and maintenance of data centres.

WHY ATTEND? The benefits of attending Data Centre World are many fold. Visitors can learn from case studies, network peers, meet the leading suppliers in the market and see their latest offerings, and find out if outsourcing is an option for their organisation.

Visitors will also learn how to save on power consumption, gain advice of physical and virtual security, see how data centre location costs vary, view demonstrations and discuss business needs face-to-face, as well as keep abreast of industry developments.

It’s advisable for anyone wishing to attend to register early for their place. This way they’ll be kept up to date with any event developments, updates to the conference programme and the latest exhibitor news. They’ll also be notified when it’s time to book their place on any of the sessions. The conference bookings are on a first-come, first-served basis.

NETWORK AND INFRASTRUCTURE The data centre landscape is witnessing an unprecedented growth as the use of mobile, intelligent devices soar throughout 

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 13

13

01/02/2013 10:23

Power Saving Modules

Benefits:

Features:

Save 70% of electricity costs of LCD screens.

UK developed and manufactured.

Reduces heat build up and thus air conditioning costs.

PIR sensor detects desk occupancy.

Provides trip-free soft start from power black outs.

Timer can be set from 1 to 30 minutes.

Short R.O.I. Inrush current suppression circuitry.

Lowers your corporate carbon footprint.

Can safely control up to eight LCD screens.

Easily installed in new or existing desks.

GST18 input / output.

Extended LCD screen life.

UL and CB certified.

www.smartpowersaving.com

thinking beyond the box...

Burland Technology Solutions Limited 108 Claydon Business Park Great Blakenham Ipswich Suffolk IP6 0NL T. +44 (0)1473 858 214 F. +44 (0)1473 839 005 W. www.burland.com

Technology Desking

TM

Project Driven Solution Led

GB Patent No. 2478957 GT 11.1 1-40.indd 14

T: +44 (0) 20 7837 3355 F: +44 (0) 20 7837 3311 www.technologydeskingtradingdesks.com/smartpower-solutions Distribution and Development Partner.

01/02/2013 10:23

Data Centres

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

EVENT PREVIEW

s:

d. cy. es. ry. ns. ut. d.

 business and society. ‘Compute on demand’ is becoming an accepted reality and users are more than happy to only pay for what they use. Data centres need to follow the same utility model with modularisation, flexibility and speed of deployment high on the list. Capital cost is also a major consideration and with increasing energy prices, operational costs are even more important. Legacy data centre design falls way short of the latest demands and modular, containerised data centres are increasingly being deployed with typically 30 per cent less cost and 60 per cent increased speed.

The introduction of novel, high‑efficiency power and cooling systems provides low cost of use and Infrastructure as a Service (IaaS) becomes a viable and economical service offering. In the session ‘High Density meets very low PUE’, Chris Smith, director of on365, will discuss the market drivers, the unique benefits and the low PuE figures being realised. It will include case study details with the reaction of actual users.

Also at the Network and Infrastructure Theatre, Dr Creasey will take a session on data centre operational best practice. The session will outline the latest innovations in data centres and the key techniques to driving operational efficiencies. In the presentation he will be covering everything from modular build out to the true

benefits of VFD drives, as well as giving real life examples of best practice and simple tips on how to implement these.

Also in the Network and Infrastructure Theatre, Soeren Juul Schroeder, Software Director EMEA, APC by Schneider Electric, will take a session called ‘Above the cloud – Tools to ensure you come out on top’. Todays growing technology demands from decreasing budgets is the reason more companies move to Cloud services. This move has created a new set of challenges for the Co-Location/ Hosting/Cloud industry.

This presentation will address how management of IT infrastructure analytics will serve as the intelligence to ensure cloud capacity is fully utilised and most cost effective.

Understand DCIM to increase agility, availability, efficiency and profitability for owner/ operators and Cloud service providers.

Risk management of contamination and cross contamination in data centres will also be discussed in this theatre. It will outline what contamination/cross contamination is; the sources and vectors of contamination; particles; and all the stages of risk management. It will have a particular emphasis on the application of such a risk management policy upon the design, build, renovation and operation of a Data Centre and its impact all the relevant stakeholders of such a facility. 

Energy n o regulati red in ove will be cties Theatre, li the Faci at minimising looking act of onerous the imp vernment go in data n o i t a l legis ntres ce

ng

TM

Led

55 11 ns er.

Data Centre World: the theatres Data Centre World will comprise of five theatres.

Network and infrastructure theatre Featuring data centre design, build, property/real estate management, cabling, networking, cabinets, racking, flooring.

The facilities theatre Featuring power and cooling, UPS, energy efficiency and energy provision, physical security, business continuity, relocation, data centre cleaning.

IT, cloud and outsourcing theatre Featuring virtualisation, DCIM, software, applications, outsourcing, managed services, web services, the Cloud.

IT hardware and Big Data theatre Featuring servers, storage, IT security, BYOD management, Big Data.

The analyst and data centre management theatre Featuring analysts, legal, management, training, recruitment, market data.

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 15

15

01/02/2013 10:23

GT 11.1 1-40.indd 16

01/02/2013 10:23

EVENT PREVIEW  FACILITIES THEATRE Energy regulation will be covered in the Facilities Theatre. It will look at minimising the impact of onerous government legislation in data centres.

Rapidly-growing energy consumption in data centres and increasingly volatile energy supply issues have caught the attention of legislators globally. Growing efforts by governments to mandate energy efficiency and tax carbon emissions are driving the need for data centre, IT and facilities managers to accurately measure energy consumption and understand where power is being used and distributed around their data centres.

The theatre will cover the use of direct evaporative cooling to achieve a PUE of less than 1.1. fresh air systems incorporating direct evaporative cooling are now a proven alternative to refrigeration based cooling of data centres. A 5MW data centre in central London and a 100kW server room at Cambridge University shall be used as cases studies to explain the engineering principles used and subsequent performance. This will include the installation methods used, control strategies employed and results achieved.

Daren Andrews, Technical Applications Engineer at EnerSys UK Ltd, will take a session called ‘UPS Battery Technology Solutions for data centres’. Growing internet traffic, cloud computing and growing availability of smart phones have increased the need to protect critical data applications. EnerSys has developed its lead acid battery technology to provide reliable, energy efficient solutions for demanding Data centre needs.

Investment in high quality batteries is essential to provide reliable reserve power to protect both the critical applications as well as the UPS equipment.

GT 11.1 1-40.indd 17

Data Centres

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

The IT, cloud and outsourcing theatre will host a session on enabling workload mobility in the data centre. Getting the most from an application virtualisation programme is often a challenge when hampered by a whole host of factors IT, CLOUD AND OUTSOURCING THEATRE The IT, cloud and outsourcing theatre will host a session on enabling workload mobility in the data centre. Getting the most from your application virtualisation programme is often a challenge when hampered by manual processes, scheduling delays and other factors, especially when trying to implement an effective virtualisation programme on an old generation networking infrastructure. Just as how virtualisation has radically changed how to deliver applications in the data centre, a new generation of networking infrastructure solutions can be deployed to eliminate the bottlenecks related to application and workload mobility, treating applications as a service and orchestrating their operations in concert with both the virtual machine and networking management systems.

The theatre will also look at how you can police your data, even if you don’t know where it’s stored. Cloud-based file synchronisation services – such as Dropbox, Sugarsync, and Box.net – have exploded over the past few years. While these platforms are unbelievably compelling for consumers, the data protection and management ramifications they introduce is unsettling for organisations.

Faced with the challenge of staying responsive to growing business needs while keeping costs low, CIOs are turning to virtualised and automated cloud architectures that can be scaled on demand and managed with ease. They have given

up on expensive monolithic servers and storage in favour of pools of small resources managed and automated through software. In the past people managed small data in big boxes, but now they are managing big data in many small boxes.

Colin Tankard, Managing Director at Digital Pathways will take a session called ‘Managed Services – the untold risks’.

This will look at the benefits of managed services but focus on the hidden risks associated in using such services. It will explore ways that organisations can mitigate the threats and exploit the benefits of a managed service in a safe way.

The talk will explore various legislations both in Europe and globally which could effect a company’s decision to adopt a managed service and give practical advice on what to question before adopting the service. It will help identify critical types of data such as personal/ private information and whether that should be outsourced to a managed service.

What’s more, Stefan Haase from InTechnology will ask ‘Can you afford not to move into the business cloud?’ This compelling presentation explores how the role of IT is changing; why it is that IT Directors roles now demand a higher level of strategic input within a company. What is driving these changes and how making the transition to cloud can be used as an enabler to deliver value and reduce costs. 

01/02/2013 10:23

“What happens when data is out of your control?”

As an integral part of modern life, data has grown exponentially more complex and mobile. Clearly the need to protect this myriad of data has become an increasing challenge, indeed how to address it has become a crucial part of every organisation’s ICT policy and procedures. One area that can be a ‘blind-spot’ is the risks associated with the ultimate disposal of end-of-life assets. The controls and checks for handling each end-of-life asset and its residual data must be as robust as at any point in the assets life cycle.

However what happens when this data is out of your control? Consider the risks associated with engaging a third party to dispose of assets on your behalf? A single mistake can result in substantial repercussions including substantial monetary fines, reputational damage and the loss of trust and confidence from your customers which often can’t be fully quantified in monetary terms.

Naturally the prevention off these types of risks is a much better approach than finding a cure once a breach of data has occurred. In 2012 several UK organisations were issued with monetary penalties following the discovery of what was classified as a severe data breach.

The highest monetary penalty notice of £325,000 was served on Brighton and Sussex University Hospitals NHS Trust following the discovery of highly sensitive personal data belonging to tens of thousands of patients and staff after the data processor failed to destroy the hard disks.

Ensuring Best Practices

In order to avoid these risks, organisations can implement a range of steps to ensure compliancy with the UK Information Commissions Office (ICO) whilst at the same time bolster their ICT policy and procedures. Areas to be reviewed include: • • • •

Knowledge of what information or data your organisation holds.

Controlling this information so that it is safe and secure Understanding when this data is no longer required Selecting a certified data processor to destroy of the data

The above example of an NHS Trust’s data breach demonstrates just how important the selection of an asset disposal partner is for any given organisation. To assist in this task, there has been an industry body created called the

Asset Disposal and Information Security Alliance (ADISA).

It was formed in 2011 to both define a standard for the secure disposal of data and to assist organisations with the selection of an IT Asset Disposal (ITAD) partner.

ADISA and DiskShred

As an ADISA certified ITAD, DiskShred (operated by AMI) provide their customers with secure on-site physical shredding of redundant media including hard drives, tapes, CDs, USB Sticks, Phones etc. All types of media are shredded down to either 20mm or 6mm debris thus ensuring the residual data is irretrievably destroyed.

After the work has been completed, there needs to be a Certificate Of Destruction (COD) provided giving details on what types and quantity of media were shredded. Also, when required, details on specific serial numbers or IMEI numbers to link into asset register lists. This level of detail helps further demonstrate the final disposal route of a given data bearing asset should a subsequent audit be required.

By engaging with DiskShred you can ensure that there are no blind spots in your asset disposal procedure.

You can be secure in the knowledge that your endof-life data is taken care of, that your drives, disks and data are gone, destroyed permanently.

Key Facts:

Figures released by the ICO reveal there were 821 reported data breaches in the UK in 201112, compared with 79 in 2007-08

SMART | SECURE | MOBILE To find out more visit: www.Diskshred.co.uk 1210 Parkview, Arlington Business Park, Theale, Reading, RG7 4TY, UK Email: info@diskshred.co.uk Phone: 08000 80 50 83

GT 11.1 1-40.indd 18

01/02/2013 10:23

Data Centres

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

EVENT PREVIEW  POWER MANAGEMENT Tatu Valjakka from Eaton will take a presentation at the IT, cloud and outsourcing theatre. Tatu will reveal how numerous virtualised data centres and SMBs are missing out on substantial business continuity benefits, cost savings and energy efficiency improvements by not updating their power protection approach post-virtualisation and will explain how data centre managers and IT professionals can quickly remedy this.

Visitors to Eaton’s stand (J20) will be able to explore the energy efficiency benefits of Eaton’s newest three-phase UPS, the 93PM. Information will also be available about the company’s latest ePDU power distribution products, which offer flexible options for bringing power to the server outlets.

Eaton ePDUs feature support for Cisco EnergyWise power management, the ability for users to define customised outlet groups, a power scheduling function for planned shutdowns, and mass configuration and upgrade of ePDUs. IT Hardware & Big Data Theatre Enterprises have to deal with an ever increasing amount of data.

The real-time analysis of this ‘Big Data’ is becoming a critical competitive advantage. At the same time, the virtualisation of servers leads to higher memory density per system. Consequently the amount of memory required and installed in data centres is exploding.

Steve Shelton from BAE Systems Detica will take a session called ‘Making big data smaller’. Businesses looking to harness Big Data need to address the additional costs of storing and managing vast volumes of extra data. This presentation will ask what are the options to reduce the overall footprint of Big Data, using either pre‑processing, storage techniques or business level approaches?

Meanwhile Peter Wood, Chief Executive Officer at First Base Technologies LLP and member of ISACA Security Advisory Group will take a session on attacking the cloud with social engineering.

Cloud computing creates new opportunities for attackers who deploy social engineering as part of their strategy. End-user organisations and cloud providers may be unprepared for these new attack vectors, which exploit some of the key elements of the cloud computing model. Pete will describe some real-world experiences with attacks that utilise multi-vector techniques and suggest how organisations can better defend against criminals and hackers alike.

Data Centre Trends & Strategies in 2013 New technologies, infrastructures, and delivery models continue to refine, enhance, and complicate data centre design and operation.

These include SSDs, converged, cloud, virtualisation, and Big Data, as well as security considerations in the data centre. They present both opportunities and challenges to organisations. The Analyst and Data Centre Management Theatre, run by IDC, will cover how vendors and end-users can benefit from the variety of alternatives currently available in the marketplace, while avoiding the pitfalls that can accompany them.

In particular, Donna Taylor, Research Director, EMEA Systems and Infrastructure Solutions, IDC, will look at Data Centre Trends & Strategies in 2013. She will explore new technologies, infrastructures, and delivery models continue to refine, enhance, and complicate data centre design and operation. These include SSDs, converged, cloud, virtualisation, and Big Data, as well as security considerations in the data centre. They present both opportunities and challenges to organisations. IDC will cover how vendors and end-users can benefit from the variety of alternatives currently available in the marketplace, while avoiding the pitfalls that can accompany them.

Meanwhile Mike Rebeiro, Global head of technology from Norton Rose will look at outsourcing to data centres. This session will include the current trends in outsourcing and offshoring, the benefits and commercial factors in favour of outsourcing and offshoring, risks in outsourcing and offshoring and mitigation strategies, and data privacy.

To see when these sessions take place and to view all that’s on at Data Centre World, visit the website.

Data Centre World Conference & Expo: 10 reasons to visit • Cut your costs • Learn from best practice in the industry • Network with peers in other organisations • Meet the leading suppliers in the market • Find out if outsourcing an option for your company • Learn how safe your data centre actually is • Data Centre location: learn how costs can vary • See all the latest technologies under one roof • Save on your power consumption • Improve your network speed

131513 UK ProLabs Government Tech Ad_outlined_230113.pdf

1

23/01/2013

C

M

Y

CM

MY

CY

CMY

K

FURTHeR information www.data centreworld.com

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 19

19

01/02/2013 10:23

13:54

DCW 2013 AD 210x297mm_HR3 22/01/2013 16:45 Page 1

Data Centre World has moved to ExCeL, London Data Centre World has moved to ExCeL!

Data Centre World Conference & Expo, with its broad spread of exhibitors, comprehensive conference programme and opportunities to network with industry colleagues, is the perfect environment for the data centre manager to gain the tools and knowledge to deal with this increasing complexity.

And it’s all free to attend The Data Centre World Conference covers the latest trends and technologies and includes case studies from the UK’s top companies and the leading outsourced operators.

New for 2013 - Five Theatres: n Network and infrastructure theatre featuring data centre design, build, property/real estate management, cabling, networking, cabinets and racking, flooring n The facilities theatre featuring power and cooling, UPS, energy efficiency and energy provision, physical security, business continuity, relocation and data centre cleaning n IT, cloud and outsourcing theatre featuring virtualisation, DCIM, software, applications, outsourcing, managed services, web services and the cloud n IT hardware and Big Data theatre featuring servers, storage, IT security, BYOD management and Big Data GOLD SPONSORS

O F F I C I A L M E D I A PA RT N E R

n The analyst and data centre management theatre featuring analysts, legal, management, training, recruitment and market data

PLUS over 100 leading technology suppliers showcasing their latest products and services - to see the full list visit

www.datacentreworld.com/exhibitors

REGISTER FOR YOUR FREE TICKET O R GA N I S E D B Y

www.datacentreworld.com OFFICIAL PARTNERS

173 High Street Rickmansworth Herts WD3 1AY T 01923 692 660 F 01923 692 679

GT 11.1 1-40.indd 20

01/02/2013 10:23

n

s

,

m

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

Reduce IT expenditure whilst guaranteeing performance and quality ProLabs is the specialist in infrastructure & connectivity for the data centre & IT network. ProLabs has a depth of knowledge that spans more than a decade, with over 3,000,000 products installed in data centres and networks across the globe.

Originally created to offer a cost-effective, high quality, compatible alternative with products such as optical transceivers, memory and cables, today ProLabs also offers a host of accessories and infrastructure products for the data centre including media converters, cable management, KVM switches, UPS, racking and cabinets and other infrastructure products. ProLabs guarantees full compatibility with a large range of end systems, and offers extensive warranties including lifetime warranties on all component based accessories.

Visit ProLabs on stand A28 to collect your free catalogue and to see how you can save up to 70 per cent compared to mainstream brands. Reduce your IT expenditure whilst guaranteeing performance, quality and continuity.

To view the online catalogue visit: www.prolabs.net/catalogue FURTHER INFORMATION www.prolabs.net

The future of data centre design and management

Future Facilities Limited (FFL) provides software, methodologies, services and training for data centre design and life cycle capacity management.

FFL has pioneered the use of full three-dimensional simulation techniques in the design and operational management of data centres and IT equipment.

This approach, called the Virtual Facility, provides a predictive methodology to qualify decisions on IT placement and data centre capacity using the 6SigmaDC range of software products.

The use of such tools can enable a more efficient and realistic design as well as increased efficiencies and capacities at an

operational level thanks to the use of FFL’s own predictive DCIM tool, 6SigmaFM. Furthermore 6SigmaFM can be integrated with your existing asset tracking and monitoring systems.

In particular the 6SigmaDC Software Suite can be used to diagnose and rectify hot spots within existing data centres by visualising airflow and potentially increase the lifespan by several years eliminating or at least postponing high capital costs for the building of new data centres.

FURTHER INFORMATION www.futurefacilities.com 0044 (0)2078409540

Fully supported, open source solutions available now on g-Cloud

Complete end-to-end copper, fibre and rack solutions from Excel

System Associates is a British SME that specialises in the delivery of rich applications, software services, virtual hosting and other services in the web, mobile and enterprise space.

Our open source focus allows us to offer cost effective software services on all digital channels, quickly and economically. Not only do we implement a wide range of open source solutions, but we provide our open source customers with a fully warranted and supported system.

We are an existing provider on g-Cloud and other Public Sector frameworks and provide services to a range of customers in central and local government, NDPBs, NHS and the not- forprofit sector. Our g-Cloud offerings include semantic, website and enterprise search solutions, content management solutions, hosting platforms, eMarketplaces, directories, social care solutions and more. Our tailored web service allows our

It really couldn’t be easier to choose, specify, install and deliver an Excel solution.

Not only can you be sure of excellent quality and value from Excel’s complete endto-end copper, fibre and rack solutions, Excel also provides a 25 year product and application warranty, third party verification and has a feature rich partner programme to ensure the best installation practice.

Excel is driven by a team of industry experts, ensuring the latest innovation and manufacturing capabilities are implemented to surpass industry standards for quality and performance, technical compliance and ease of installation and use.

With an emphasis on compatibility and standards compliance ‘from cable to cabinet’, reliability and product availability, Excel is the complete trusted solution. Since the brand was launched to the UK market in 1997, Excel has enjoyed

customers to access a range of software modules from our code library, which can then be tailored to suit almost any need.

System Associates has achieved recognition in the form of awards for provision of services. For example, our search engine, which has replaced household name solutions, has received an award for technical innovation. Other awards include Small Business of the Year, environmental and accessibility awards.

FURTHER INFORMATION Tel: 01628 876700 info@systemassociates.co.uk www.systemassociates.co.uk

formidable growth and is now reported in the latest BSRIA UK market report as having 15 per cent share of the UK market.

The new Excel Encyclopaedia Edition 2 provides the ultimate guide to structured cabling and the Excel Solution. Visit www.excel-networking.com to download your free copy or contact us to talk to our experts, who can advise you on the right solution for your requirements.

FURTHER INFORMATION Excel Makes it Easier Tel: 0121 326 7557 Fax: 0121 326 1537 Email: sales@excelnetworking.com Web: www.excelnetworking.com

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 21

21

01/02/2013 10:23

GT 11.1 1-40.indd 22

01/02/2013 10:23

E-Commerce

EVENT PREVIEW

eWorld Debates the Future of Procurement

5 March 2013 marks the Silver Anniversary of eWorld Purchasing & Supply, the UK’s leading event focusing on the technologies and techniques within procurement & supply chain functions In a recent survey of procurement professionals conducted by Science Warehouse and eWorld, more than a third (34.1 per cent) of organisations stated that they will be continuing to invest in new procurement technologies over the next twelve months, despite continued financial constraints, and more than a quarter (25.5 per cent) are actively planning to recruit additional procurement roles in 2013.

The same research highlighted that while the No.1 driver for procurement departments is still cutting costs (75.5 per cent), less financially‑driven considerations are seen to be increasingly important, including reducing supplier risk and making procurement more strategic, which are now ranked in second and third place (40.3 per cent and 36.3 per cent respectively).

This gradual evolution of procurement from a tactical to a strategic function will be discussed in detail at the opening keynote for the next eWorld event, presented by Remko van Hoek, Global Procurement Director at PwC, visiting professor at Cranfield University and a leading thinker on the future direction of the purchasing function.

To overcome this potential cul-de-sac, Remko’s thought-provoking keynote will build on some key themes that he touched upon at eWorld in September last year, proposing three essential questions that CEOs and procurement executives should be asking: How does procurement migrate from a cost‑saving ‘machine’ into a ‘value generation’ role?

How can this shift be pitched effectively to the C-suite and the wider business?

And how can purchasing avoid execution risks and begin to migrate talent to support the change?

Through answering these questions and implementing the answers, procurement departments will make a huge step forward in their evolution towards a more strategic role in their organisations.

’s eWorld r modula e of m programinars will free semwide range cover aurement and of proc hnology tec issues

PROCUREMENT EVOLUTION Through a combination of effective cost saving measures and strategic sourcing programmes, most Chief Procurement Officers (CPOs) should be able to rely upon the support and the buy-in from their CEO, with their seat on the Board being assured. However, CPOs are often at risk of becoming a victim of their own success when there is only so much that can be saved or strategically sourced.

The procurement function can offer significant value to the profitability and competitiveness agenda but Remko believes it needs to avoid fostering a purely cost saving reputation. In tough economic conditions, it is very easy for the C-suite to develop a ‘savings addiction’ and some innovative CPOs find themselves struggling to focus the discussion on value.

Building Trust As part of eWorld’s regular Procurement Innovators stream in the afternoon, procurement specialist Lorna Baker will offer some valuable insights into the Land Registry’s research into communication with suppliers, which recently won an award from the National Outsourcing Association.

The research reviewed existing literature on the subject of communication between public sector contract managers and private sector suppliers, before going on to conduct both quantitative and qualitative research in the early part of 2012. The findings show a significant link between communication and trust in the customer‑supplier relationship and the need for effective communication to be committed to throughout the entire lifecycle of the contract in order to achieve shared objectives.

Lorna’s fascinating session will explore why relationships matter in contract management, how to overcome cultural barriers, face-saving behaviour, and communicating with trust. She’ll also discuss methods to improve a damaged relationship and ask how does the customer contribute to relationship breakdown.

Other Highlights at eWorld Elsewhere on eWorld’s modular programme of free seminars, senior speakers will cover a wide range of procurement and technology issues, including avoiding key legal & commercial problems when procuring software.

Speaking on behalf of CIPS, Dr Sam De Silva, partner and head of technology & outsourcing practice, Manches LLP, provides a practical overview of the key features and essential elements of software licences, the legal cornerstone of the technology supply throughout the world – from simple off-the-shelf products to highly customised and integrated business systems.

Simon Dadswell from PROACTIS examines a range of cloud-based techniques that have a single, common goal: to improve and streamline collaboration between buying organisations and their suppliers while decreasing procurement and accounts payable costs and maximising the value of relationships on both sides.

LONDON 2012 Richard Mould, head of procurement at London 2012 (LOCOG) explains how purchasing was able to influence almost every aspect of the Games to help London 2012 become the most sustainable games ever – demonstrating how a more integrated approach to procurement can add value across the entire enterprise.

What’s more, procurement specialists at UniPart, Jaguar Land Rover, Ariba, Oracle, SAP and many more will be sharing their experiences of putting new technologies into action in real-world situations. eWorld takes place on 5 March 2013 at QEII Conference Centre, Westminster, London.

It is the UK’s leading forum for procurement & supply chain innovation, delivering a wealth of thought leadership and practical advice through a full day’s programme of keynotes, industry insights, technology demonstrations and first-hand case studies. Attendance is free of charge when you register online.

FURTHER information www.eworld-purchasing.com

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 23

23

01/02/2013 10:23

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

24

GOVERNMENT TECHNOLOGY MAGAZINE | Volume 11.1

GT 11.1 1-40.indd 24

01/02/2013 10:23

Learning Technologies

EVENT REVIEW Paine’s session also examined the definition of innovation; what innovation may look like; working on individuals’ innovation strategy; and working out what people can put in place tomorrow. Nigel Paine is a change‑focused leader with a worldwide reputation and a unique grasp of media, learning and development in the public, private and academic sectors. He has extensive experience in leadership and consultancy with public service broadcasters, SMEs, global industry players, government and education institutions. Paine focuses on the use of learning technologies, organisational development, leadership and creativity with a spotlight on maximising human potential, innovation and performance in the workplace.

tech-enhanced learning

Visitors to Learning Technologies 2013 on 29-30 January returned with an insight into the future of technology-enabled learning What does life long learning mean? The meaning and the emphasis has changed over the past 10 years, but the need to keep learning has not altered. If anything, the view of lifelong learning has broadened with a greater understanding of the role of workplace learning in the role of continuing to develop adults after they leave full-time education. So what does the new lifelong learning look like? Professor Stephen Heppell, Chair in New Media Environments at Bournemouth University, asked the question in his presentation on day one of the Learning Technologies event. He said: “Lifelong learning was an educational mantra of the previous decade that seems to have evaporated under austerity. The idea that we encourage people to learn their whole lives is an excellent one” “But it does not require extensive infrastructure for adult education, although that may be very valuable for other reasons. Instead, it demands something more difficult: a culture that supports learning, and the right start for all our learners.” Heppell’s session also covered the environment’s crucial role in shaping young learning minds; what new economic models might evolve; the implications for learners of the internet’s world of no secrets; how we can form – or destroy – a learning culture; and why so many organisations outside education need better learning too. Professor Stephen Heppell has worked with governments around the world,

international agencies, Fortune 500 companies, schools and communities, PhD students and many influential trusts and organisations.

Heppell’s ‘eyes on the horizon, feet on the ground’ approach, coupled with a vast portfolio of effective large scale projects over three decades, have established him internationally as a widely and fondly recognised leader in the fields of learning, new media and technology.

A CHANGE IN APPROACH Introducing change into an organisation’s learning can be difficult – we face reservations from users and managers who have a very firm view of what training should be, formed as a result of their first 15 years of learning – at school and college.

But traditional delivery models just won’t work in today’s fast-paced business world. Can we change things? Nigel Paine, former Chief Learning Officer at the BBC, said we can in his discussion at the Learning Technologies conference. He said: “We all love innovation but we are now not sure what it is. The need however, to move learning forward is critical in many organisations.”

Paine’s session helped to clarify what learning means, in context, for each L&D professional, and how and why people can move forward with change in learning. It looked at some simple models for embracing an innovation culture, examined the key blockers and established some tasks that people can accomplish right away.

FUTURE LEARNING ENVIRONMENTS The University of Plymouth’s Steve Wheeler explored the future learning possibilities using new and emerging technologies. Smart mobile phones, social media and learning platforms are just the start of a rapid evolution in learning technology, and many new technologies are beginning to emerge.

The so called Web 2.0 tools are socially rich and participatory, enabling users to create, organise and share their own content, and collaborate with others in their professional communities, but the next phase in the evolution of the Web is already here. Steve Wheeler explored concepts such as Web 3.0 and Web x.0, intelligent filtering and recommender systems and speculated on how these new tools might liberate learners further, personalising their learning experiences and enabling them to create powerful professional learning networks.

Steve Wheeler has spent his entire professional career working in learning media and technology, predominantly in nurse education and teacher training. He is currently a senior lecturer in education and information technology in the Faculty of Education at the University of Plymouth. He is technology mediated learning co-ordinator for the faculty and also convenes the University’s e-learning research network.

LEARNING TECHNOLOGIES Learning Technologies and Learning and Skills returned to London’s Olympia 2 on 29-30 January 2013. The event is Europe’s most important annual forum in the learning industry for learning professionals, attracting over 5,000 learning professionals from corporate, commercial, academic and public‑sector organisations. The event focused on the technologies used in workplace learning and was supported by the co-located Learning and Skills Exhibition, which returned for the third successive year, and covered the entire spectrum of organisational learning and development. The conference featured fifty sessions led by experts in the field of learning and development, and all of the leading providers of L&D technology and related products and services exhibited.

FURTHER information www.learningtechnologies.co.uk

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 25

25

01/02/2013 10:23

Outsourced

Communications Services EWA is a specialist outsourced communications service provider, working in three core areas of direct communications – Strategy & Insight, Technology and Delivery.

We have in excess of 20 years experience in providing public sector organisations with cost effective, stakeholder communications.

Our services include: Contact Centres Database Management Channel Shift & Integration Customer Insight Print & Fulfilment

For more information on EWA, its outsourced services and how we

We have experience in the Education, Health and Local

can help you, please call us on

Authority sectors, providing support for one-off

01245 492828 or visit

campaigns to long-term strategic programmes.

www.ewa.ltd.uk

EWA Limited St Mary's Green, Tattersall Way, Chelmsford, Essex CM1 3TU Follow us @ewa_group

GT 11.1 1-40.indd 26

01/02/2013 10:23

Data Destruction

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

CONFIDENTIAL INFORMATION

THE DAMAGING EFFECT OF careless data disposal

Careless disposal of private and sensitive information can be detrimental to an establishment and if placed in the wrong hands, criminals can find ways of using the information to their advantage.

Consequently, it would not just be the immediate repercussions that a local authority would face if their data security had been breached. Non-secure disposal of data can also lead to long-term damage to a council’s reputation, painting it in an inevitable negative light. Therefore, it is a key responsibility for public sector organisations to enlist a professional and trusted provider to dispose of this kind of information.

Written by James Kelly, chief executive, BSIA

The public sector is in possession of a wealth of valuable and private information about citizens, staff and finance. If placed in the wrong hands, opportunists can find ways of using the information to their advantage, warns James Kelly, chief executive, the British Security Industry Association

tion Informa tion destruc res the su itself en isposal of d secure ion in all its t informa, from paper be found inside a council. forms dit cards to Consequently, when of personal data and cre al media andisposing organisation must ensure digit that it complies with certain

The Data Protection Act The Data Protection Act 1998 has ensured that proficient information destruction procedures carry a greater importance to all kinds of institutions. Brought into force in March 2000, replacing the 1984 Act, it aims to balance the rights of the individuals and the organisations who are legitimately holding and using their information. Covered under the act are all personal data including paper and computer records, CDs and disks from which a living person can be identified – most of which can

obligations under the Act. In terms of security, it is recommended that leaders within an establishment prepare a policy that sets out their commitment to information security. It is also important to ensure that members of staff are fully aware of their responsibilities regarding the security of information, and that they aware that data to be destroyed should not be accessed or used for any other purpose other than E

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 27

27

01/02/2013 10:23

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

Ultra Communications: pay-as-you-use cloud technology services for contact centres Ultra Communications’ networkbased technology platform, the Ultra Communications Management System (UCMS), is highly featured and resilient.

It connects to multiple Telcos and Internet Service Providers with servers replicated in multiple geographically independent telecom buildings for secure, risk-free operation.

The Ultra platform is flexible and scalable to ensure clients achieve a rapid time-tomarket for all new customer campaigns. It is also an Evergreen solution that constantly evolves to take on the latest software capabilities – and at no extra cost to Ultra clients.

The UCMS supports both traditional contact centre and location-independent working and delivers a range of advanced customer contact applications for organisations operating voice-only or multi-channel contact centre environments, including those using social media channels.

Applications supported by the UCMS include: outbound dialling, intelligent inbound call handling, call blending, IVR, contact recording, quality management, advisor scripting, campaign optimisation, PCI DSS

compliant payment handling, customer call back, reporting and data analytics.

The company’s contact centre services have a minimal technology footprint on client sites (with no components compulsory) and can be scaled up and down in line with monthly service demand.

Ultra provides unmetered 24/7/365 phone, email and web access to technical and operational support experts – who also proactively monitor the performance of campaigns in real-time, alerting clients if problems occur or if they spot opportunities to improve productivity. Through its open architecture and APIs, the UCMS supports

simple and effective integration to a broad range of popular CRM, speech analytics and back office platforms.

The Ultra API is fully documented with code samples and sample applications. In summary, the Ultra service is a simple, quick and low cost route to employ one of the UK’s most advanced customer contact systems, developed in conjunction with leading blue chips.

Multiple queue management (QM) options are included within the basic Ultra service – yet the per minute cost of the Ultra end‑to-end solution is generally less than other technology vendors charge for just a single QM feature. An Ultra-enabled contact centre, or new campaign, can be live within hours of signing contracts and delivers improved revenues, reduced cost-to-serve, enhanced customer experiences, and up to 85 per cent productive advisor time.

FURTHER INFORMATION Tel: +44(0)207 965 0207 sales@UltraASP.net www.UltraASP.net

The why and when of accessibility testing Why everyone matters Because you are including everyone who may have access issues to your digital product, whether it be mobile, web, TV or gaming.

When it makes good business sense Compliance with web standards isn’t just about the law – we all know it makes really sound business sense to be fully inclusive, just by including the extra 15-20% of users who may have difficulty in accessing your product.

Achieving compliance isn’t always that easy and finding genuine expert help and advice can be a challenge. So working with Britain’s only independent pan-disability testing and accreditation operation can really add value to your organisation’s web presence and applications.

Many years of technical and ‘real world’ experience combine with a pragmatic and can do approach that has just recently benefitted organisations as wide-ranging as Channel 4, Department of Health, Government Digital Service, National Audit Office and M&S.

For an informal chat about how we could help you please call Cam Nicholl on 07597 690358 or 01792 815267

28

Are you in compliance with UK & EU Waste from Electrical and Electronic Equipment (WEEE) legislation?

Worried about the risks of data security breaches on the disposal of hard drives?

Faced with IT budgetary constraints?

Let Computer Recycling Technologies Ltd ensure your peace of mind and provide you with a safe, no cost disposal service.

Licensed by the Environment Agency, CRT is a waste management company specialising in the recycling and effective disposal of end of life electrical and electronic equipment.

Call: 01925 813030 Email: office@crtuk.co.uk Or visit: www.crtuk.co.uk Computer Recycling Technologies Ltd, Trident Industrial Estate, Birchwood, Warrington, WA3 6AX

GOVERNMENT TECHNOLOGY MAGAZINE | Volume 11.1

GT 11.1 1-40.indd 28

01/02/2013 10:24

Security

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

CONFIDENTIAL INFORMATION

Putting your data destruction needs in the hands of a company that not only complies to EN15713:2009, but has it incorporated into their quality management system ISO 9001 and is inspected against it, is of crucial importance in ensuring the reliability of the service provided  that what is required to complete the destruction process.

The Government particularly recognises the significance of this responsibility, and in 2010 the Information Commissioner’s Office (ICO) was given additional enforcement powers resulting in them being able to issue penalty fines of up to £500,000 in the case of a data breach. Simply discarding data is not enough – it must be destroyed securely and by a professional company.

What is information destruction?

Society has become increasingly focused on personal privacy and wider confidentiality, meaning that there is a greater scrutiny of any organisation’s performance in relation to this issue. Perceived shortcomings in this area, as mentioned, can lead to a damaged reputation and a perception that a school – for example – is not concerned with the overall safety of its staff and students.

Information destruction companies can advise establishments on these areas and make the necessary arrangements to ensure that information is destroyed properly.

Information destruction itself ensures the secure disposal of information in all of its different forms. This ranges from paper, credit cards, SIM cards and media equipment with important information on such as CDs, DVDS, hard disks, and hard drives. It also includes the destruction of branded products such as uniforms, which imaginably, if retrieved by the wrong person, could pose a great risk to a school. All of these types of confidential materials are then destroyed, either on-site or off‑site, to the extent that they may never be reconstructed. The customer should then be provided with a full audit trail, which includes certification of destruction.

Product destruction is the fastest growing sector of the information destruction industry. Each year, BSIA information destruction companies destroy 200,000 tonnes of confidential waste – this includes non‑paper material such as IT equipment and audio and videotapes. Through a secure destruction process, the losses through fraud of all types can be significantly reduced.

To guarantee a professional service, decision makers must ensure that the company they entrust with their information destruction is reliable and operates to industry standards.

Meeting the standard Many professionals who are responsible for appointing information destruction companies may not be aware of the fact that there are particular standards these companies should meet. Such standards guarantee that the service being provided is secure and professional, another requirement of the Data Protection Act. One of these standards is the key European standard for information destruction, EN15713. This standard includes a range of requirements that an information destruction company must meet, such as having an administration office on‑site where records and documentation are kept for conducting business. In terms of security measures, intruder alarms that are closely monitored by an Alarm Receiving Centre (ARC) should be installed on the property and CCTV should be placed at the points where the unloading, storage and processing of information is conducted. The vehicles that transport the information due to be destroyed should also be fully secure.

Putting your data destruction needs in the hands of a company that not only complies to EN15713:2009, but has it incorporated into their quality management system ISO

9001 and is inspected against it, is of crucial importance in ensuring the reliability of the services and products provided. Companies who are compliant with these standards have met a certain number of conditions, including: demonstrating that their confidential destruction premises are secured and managed in the appropriate way – avoiding contamination or security breaches, having a clear and accurate process in place to ensure all contracts with clients, suppliers and sub-contractors are up to standard, informing clients wherever sub contractors are used, undergoing staff screening and vetting against British Standard BS7858, and having in place tested, secure and appropriate processes for the collection, retention and destruction of confidential material.

There is also a British standard that these companies should comply with, BS 8470, which includes the identification of product specific shredding sizes, guaranteeing that the information is destroyed to the point of irrepairability. BSIA information destruction companies are inspected to both of these standards, amongst many other important principles, making them reliable service providers.

BSIA information destruction members are all inspected to these fundamental standards and can offer their confidential services within the educational sector.

It is vital that public sector organisations do not take short cuts when disposing of important information. When choosing a supplier, be sure to research the company efficiently and check that they meet with the standards that will ensure a safe, quality and professional removal service.

BSIA members can provide just that. L

ar, Each ye ation orm BSIA inf ion firms t destruc 200,000 destroyconfidential of tonnes te including was per non‑pa als materi

FURTHER INFORMATION www.bsia.co.uk/information-destruction

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 29

29

01/02/2013 10:24

Cloud Computing

TECHNOLOGY

2013: THE YEAR OF THE CLOUD? ISACA, a non-profit association of 100,000 IT professionals in 180 countries, outlines what it believes will be the key trends organisations will face in 2013

With the financial climate set to remain in ‘crisis mode’ for the foreseeable future, greater collaboration, cheaper infrastructure, information overload and BYOD will remain on the corporate agenda as trends to be addressed if the organisation is to benefit. But it won’t be ‘business as usual’ as EaaS (everything as a service) is set to make an entrance, bringing with it the ‘Internet of Things’.

Ramsés Gallego, international vice president of ISACA, and Security Strategist for Dell/Quest Software explains, “It is fair to say that the present economic climate is depressed, with little sign of a recovery as we enter into another new year. While we continue to live in ‘crisis mode’ it does not necessarily have to translate into a hindrance to progression. In fact, for the opportunistic it can be the perfect springboard to rise from the ashes. Rather than skulk away and hope to ride out the storm, I advise we look for new ways to reinvent the way we do business; but just make sure we do so securely. Rather than doom and gloom, I think the next 12 months could witness the greatest transformation to the way we work for decades – and I am excited.”

30

2013: The year of collaboration The economic depression has already resulted in greater collaboration between businesses and organisations. In the next 12 months, Gallego believes it will develop to form the basis of ‘always-on’ collaboration.

The explosive combination of cloud, with increased mobility, plus advancements of social media will see many utilising a heady mix of communication channels to remain in touch – instant messaging, email, video-chat, etc. 2013 is the dawn of the post-PC era.

A ‘cloudified’ world The foundations of cloud have been sunk, and there they will remain, as companies have invested trillions of dollars into it. What will change is its infusion with the fabric of operating systems—meaning increasingly more people and organisations will embrace it. Unfortunately, however, the name does now have negative connotations; so in all probability, time will see it rebranded—be it Air, Vapour or even Breeze. Gallego predicts, as most operating systems have seamless

integration with cloud, there will be the advent of ‘Personal Cloud’ before anyone notices.

ISACA’s 2012 IT Risk/Reward Barometer shows that IT professionals remain wary of public clouds; 69 per cent believe that the risk of using public clouds outweighs the benefit. Opinions of private clouds are the opposite—the majority (57 per cent) believes the benefit outweighs the risk.

Among people using cloud for mission-critical services, there is a 25-point difference between those who use private (34 per cent) versus public (9 per cent). One of the top three high-risk actions employees can take is using an online file-sharing service, such as Dropbox or Google Docs (67 per cent). The most effective way to reduce IT risk is to educate employees (36 per cent).

Big data For too long, organisations have been collecting information with the result that many are drowning in a sea of data. But that could be about to change. To reverse this trend, organisations will not only require storage, but introduce the right architecture and technology that will allow the digestion

GOVERNMENT TECHNOLOGY MAGAZINE | Volume 11.1

GT 11.1 1-40.indd 30

01/02/2013 10:24

Cloud Computing

D?

The combina of cloud tion advance and in socia ments l see man media will y a heady utilising commu mix of nica channel tion s of this ‘information overload’ to analyse and convert it into actionable intelligence.

Combined with bring-your-own-device (BYOD), Gallego predicts companies will need to introduce their own marketplaces.

These ‘app stores’ will allow the provision of the workforce and their devices. It will mean central decisions can be made dependant on who the person is, what they are doing, where they are and when they are doing it. When linked with existing identity and access management solutions, it has the potential to deliver a powerful combination.

Context-aware computing Continuing on from the previous theme, and its relevance to identity management and access governance, companies will need to revaluate their deployment of RBAC (Role‑Based Access Control). Gallego believes the time has come for the introduction of CBAC (Context‑Based Access Control) or perhaps ABAC (Attribute-Based Access Control). Access to sensitive information should be permitted dependent on who someone is, combined with when, where and how they are connected.

Beyond management Segregation of duties is an increasingly complex issue organisations are struggling to comprehend.

However, there has to be a differentiation in terms of who does what. Management

(execution, tactics, running the environment) needs to be separated from governance (having the vision, evaluating, directing). ISACA’S COBIT 5 will provide a solid foundation for organisations, which is the first framework that establishes the need to separate roles.

The ‘Internet of things’ The world is changing very fast and, while this might be true, Gallego believes epoch of countries, or even vast organisations, to have their own Internet and his belief is this trend will continue. One driver of this trend is believed political, but could also be to introduce protective and preventive measures – a secure Internet, or a place where safety can be assured.

What is for certain is that, with more than 200 billion devices connected, the beginning of ‘the Internet of things’ is just around the corner.

Growing privacy concerns In the coming year, IT professionals will have to manage not just threats of data leakage and identity theft, but also growing consumer and employee concerns about data privacy.

“The protection of private data often referred to as personally identifiable information (PII) is the responsibility of both organizations and individuals,” says Marc Vael CISM, CGEIT, CRISC, international vice president of ISACA. “Organisations need to ensure that PII is managed and protected throughout its life cycle

by having a governance strategy and good processes in place. Individuals must think before they provide their PII to a third party, your bank is very different to an offshore gambling website. People need to be aware of the value of the information they are providing and assess if they can trust who they are giving it to. Data protection, involves improving people’s awareness, using best-of-breed technology and deploying sound business processes.”

He continues, “The consumerisation of IT, confidentiality of location-based information, privacy-by-design, and an increase in legislative and regulatory mandates that will drive more privacy audits are among the top 2013 trends in data privacy that ISACA anticipates will need to be addressed.”

FURTHER INFORMATION ISACA® is a global provider of knowledge, certifications, community, advocacy and education on information systems (IS) assurance and security, enterprise governance and management of IT, and IT-related risk and compliance.

Founded in 1969, the nonprofit organisation hosts international conferences and develops international IS auditing and control standards.

Web: www.isaca.org Twitter: twitter.com/ISACANews LinkedIn: linkd.in/ISACAOfficial

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 31

31

01/02/2013 10:24

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

Revolution Events: over 300 events since 1999

eWorld Purchasing & Supply is organised by Revolution Events, one of Europe’s leading providers of innovative business forums, with an enviable track record in delivering high quality educational events for domestic and international markets.

Since 1999, Revolution have organised more than 300 business events within a diverse range of markets, with particular strengths in sustainable business, emerging technologies, procurement & supply chain issues and new developments in the public sector.

Over the years, they have worked with major partners such as the Chartered Institute

of Purchasing & Supply (CIPS), The European Commission, UK Government Departments such as DEFRA, DECC and BIS, BCS – The Chartered Institute for IT, The European Association for e-Identity and Security (eema), AIIM (The Global Community of Information Professionals), Lloyds TSB, Hays Recruitment, PricewaterhouseCoopers, Microsoft and Sage Software.

To find out more about Revolution and the current schedule of events please visit the company website at www.revolution-events.

FURTHER INFORMATION Tel: +44 (0)1892 820930 www.revolution-events

Unlock the potential of Drupal with Ixis Ixis is a technical agency specialising in Drupal services including development, hosting and support.

Formed eight years ago by leading technologists Chris Haslam and Mike Carter, the team at Ixis have now obtained one of the strongest and most diverse Drupal specific portfolios in the UK, spanning large enterprises and public sector organisations to national charities and start-up businesses.

Now part of the Government’s G Cloud I and II Procurement Programmes, Ixis has continued to build up its reputation in delivering high quality services working on a number of significant government projects including health and care watchdog the Care Quality Commission and the British Council.

Working exclusively with the open source framework Drupal, Ixis invest vast amounts of research and development

32

as contribution back to the Drupal community. Ixis recently launched a national open source awareness campaign ‘Drupal Demystified: Bringing open source to the public sector’ – guides are available at www.ixis.co.uk/publicsector.

The team prides itself on developing trust with its clients, achieving the highest quality development and providing long-term support.

Contact Ixis to find out how its specialists could help you with Drupal development, hosting and support.

FURTHER INFORMATION 01925 320041 hello@ixis.co.uk www.ixis.co.uk

Take the pain away from data centre relocation Hamilton Asset Management provides a range of services that allows its customers to fulfil all their own specific requirements relating to a data centre relocation, safe in the knowledge that they will then have the support and expertise of experts to ensure that it is executed on time and within budget.

The company has over 45 years experience in the IT sector with extensive experience in asset management, asset remarketing, data wiping and logistics.

Hamilton Asset Management has an expert asset remarketing team who will get the maximum value for your IT equipment & ease the process of selling old assets providing you with value back for your redundant assets. The high values Hamilton achieves for the resale of this equipment enables it to vastly

reduce the cost of the service and even at times make the service profitable for its customers.

The company also offers certified disposal service for end of life IT assets.

This includes environmental disposal in full compliance with the WEEE Regulations.

Hamilton can also protect your data with its comprehensive range of data erasure and destruction services. What’s more, the company takes the pain away from data centre relocation, including asset sourcing, de-installation, transport and installation.

FURTHER INFORMATION www.hamilton-am.com

Racktivity: reliable power management and environmental control As your customers are becoming more demanding and ask for strong SLAs with regards to uptime, reliability, security and billing accuracy, it becomes necessary for you and your business to implement proactive plans to mitigate and eliminate faults, failures and downtime.

In addition, corporate social responsibility guidelines ask for detailed reporting on power consumption, carbon footprint and green performance benchmarks.

Moreover, as your workload increases and your business expands, your ability to match the resources to your current business needs is seriously challenged.

Racktivity addresses your specific business needs, enabling you to measure, manage and monitor your power plus your infrastructure environment.

The company’s devices are equipped with unique features such as electronic fast fuse and

inrush current protected relays to prevent complete racks to go down in case of a short circuit.

The devices will also provide you with back-up access to your servers in case you lose your prime management connection.

Thanks to their Data Center Power Management software you get full visibility across connected local and remote infrastructures, down to server-level.

Racktivity gives you the right tools to enhance your power management, corporate social reputation and customer loyalty without the need to compromise.

FURTHER INFORMATION sales@racktivity.com www.racktivity.com Or visit booth K55 at Data Centre World

GOVERNMENT TECHNOLOGY MAGAZINE | Volume 11.1

GT 11.1 1-40.indd 32

01/02/2013 10:24

Advertisement Feature

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

PRINTING

print green, print lean

Rob Brown, managed print services manager, OKI Systems UK, discusses how taking a smart approach to printing can help protect the environment and the business bottom line increase. The European Union Energy-using Products (EuP) directive, which comes into force in January 2013, will require all new devices to incorporate additional energy-saving features such as ‘auto off’ mode, shutting down the device when not in use for a defined time period.

OKI ensures that all its latest printers and multifunction devices have ‘Deep Sleep’ mode and ‘Auto-Power Off’ technology, which automatically turns off the printer after extended periods of non-usage and reduces power consumption to the barest minimum (often less than one watt).

As central government increases the pressure on local authorities to start delivering the agreed cuts as part of the coalition government’s austerity programme, implementing a smart approach to printing can help local authorities reduce energy usage and its carbon footprint.

In its latest white paper, SMB Buying Considerations for Smarter Business Printing, sponsored by OKI, IDC identifies that environmental considerations remain high on the agenda. Cost will always be at the top of the list when considering the best print options. Yet there are two other key issues which now figure highly when reviewing print needs – those of security and reducing the carbon footprint both of which can translate as areas of potential cost savings. Other green issues at the top of their agenda included the availability of hardware and consumable recycling programmes. Manufacturers have already responded well to this changing customer landscape, with print solutions that typically consume 30 per cent less energy and 20 per cent less toner than legacy products.

For many local authorities the challenge is where to start as often they do not have a clear view of print spend or how to streamline the process to make it more cost effective.

However, that’s where OKI can help, dedicated to creating cost effective, professional in‑house printing solutions, a range of print strategies

Getting more for your investment With space constraints another key issue the footprint of the device becomes another key element in any purchasing decision.

Though more versatile than their smaller counterparts, the value of earlier A3 devices was limited by the fact that they took up significantly more space and were significantly more expensive. Advanced design now means that the footprint OKI’s C800 Series A3 printers is only marginally greater than that of an average A4 device and is much more affordable.

and products can be implemented to meet each specific department’s needs through a managed print services programme.

Time for action Given the increasing pressure local authorities are facing from central government to reduce spend; the time has come to take action.

In the past, the idea of reducing print costs may have been dismissed as there was a lack of visibility across the area. However, with the deployment of managed print services, it has become possible to not only gain a transparent view of print, but monitor and regulate it in order to cut costs.

A managed print services programme will first involve the print vendor conducting an audit on existing practices including, output volumes, types of printing and paper sizes used. By gaining a transparent view across the print landscape a local authority can see where budget is being spent.

Having recently deployed OKI’s managed print services approach the Department for Environment, Food and Rural Affairs (Defra) rationalised its printer fleet down from 1,384 to just 548 devices without compromising workflow. Consequently, Defra made a significant saving in hardware, consumables, running costs and space, while CO2 was reduced by an incredible 47 per cent.

Environmental pressures are set to

Protecting the business Security too continues to be a matter of concern. And again, this can only grow in importance as more flexible working puts greater demands on the need for secure remote access to corporate networks.

In meeting this challenge, print security software plays an important role in keeping company data safe. A growing number are adopting a range of options such as digital document capture and storage solutions together with document security and user ID in order to help manage their print devices.

Security packages ensure stringent authentication and restriction of access, as well as PIN protection so that sensitive documents can only be printed when the user enters their PIN or swipes their ID card. Document encryption also ensures that documents sent across the network are kept secure until they are printed.

The good news is that, printer manufacturers like OKI are addressing all these issues, so the best of today’s print products have taken a significant step forward in enabling businesses to print greener and more securely – and at lower cost. L FURTHER information To download the white paper visit www.oki.co.uk/IDC-White-Paper

Volume 11.1 | GOVERNMENT TECHNOLOGY MAGAZINE

GT 11.1 1-40.indd 33

33

01/02/2013 10:24

Advertisers Index

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

Save Time, Save Money!

The New Xerox® DocuMate ® 5445 with fast duplex scanning (90 images per minute) and high capacity 75 sheet ADF. Production scanning in a desktop size saving you time. Low cost long-life consumables saving you money!

xeroxscanners.com

Contact us now for a free trial www.xeroxscanners.com/GTdemo

www.xeroxscanners.co.uk

©2013 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, and DocuMate® are trademarks of Xerox Corporation in the United States and/or other countries. BR5079

DM5445_Half-pg_ad_121112.indd 1

12/12/12 1:37 PM

ADVERTISERS INDEX

The publishers accept no responsibility for errors or omissions in this free service Active Profile 32 AMP Group 4 Burland Technology Solutions 14 Computer Recycling 26, 34 Data Centre World 11, 13, 15, 17, 19, 20 Digital Accessibility Centre 26 Diskshred 18 Epix Systems 24 EWA Limited 26 Closerstill Media 23, 32 Future Facilities 21 G4 Modular Power Solutions 16 Hamilton Asset Management 32 Imerja 8 Integral Memory 12 Learning Technologies 2013 25 Mayflex 21 MLL Telecom 6 New Horizons 24 Office Electrics 22 OKI Systems OBC, 33 Opus Vision 9 Racktivity IFC, 32 System Associates 21 Ultra Communications 26 Ultratec IBC Visioneer Europe 32 Xerox 10

Are you in compliance with UK & EU Waste from Electrical and Electronic Equipment (WEEE) legislation?

Worried about the risks of data security breaches on the disposal of hard drives?

Faced with IT budgetary constraints?

Let Computer Recycling Technologies Ltd ensure your peace of mind and provide you with a safe, no cost disposal service.

Licensed by the Environment Agency, CRT is a waste management company specialising in the recycling and effective disposal of end of life electrical and electronic equipment.

Call: 01925 813030 Email: office@crtuk.co.uk Or visit: www.crtuk.co.uk Computer Recycling Technologies Ltd, Trident Industrial Estate, Birchwood, Warrington, WA3 6AX

34

GOVERNMENT TECHNOLOGY MAGAZINE | Volume 11.1

GT 11.1 1-40.indd 34

01/02/2013 10:24

How many qualifications do you look for in a supplier before you let them deal with your data ?

As you are hopefully aware many companies erasing and destroying data do not necessarily have your interest at heart, which is an immense potential threat to your organisation whether it be Military, Public or Private sector.

Ultratec have the most Government awards in the UK for Secure Data Erasure and Destruction Services. On site or off. All media. All security levels. 4 different types of machines and all owned and operated by Ultratec. Coupled with their Green Recycling services they can offer completely flexible solutions to match your budget and requirements.

To add to the existing “volume” of approvals Ultratec have recently been awarded the ADISA credential – with DISTINCTION – yet more proof of quality.

The MAXXeGUARD disintegrator is central to their services as it is the first device in the world to “shred” from 1mm to 70mm by simple touch screen programming. All media can be reduced to “bits”: Hard disks, flash sticks, tapes, mobile phones, floppy disks, comms boards and much more. The MAXXeGUARD is as quiet as a photocopier and only uses office power. So for the ultimate control simply use it in your office – no data in transit thus maximum security.





The MAXXeGUARD has 2 options to add to the standard machine; a 15 level autoloader and also a “photographic package” for the absolute ultimate in security audit. The hard disk is recorded inside and outside of the machine – if the 2 serial numbers do not match then it will not be destroyed and a photo is produced for evidence.

FULLY COMPLIANT: NATO approved. UK Military approved. UK Government approved.

NSM Norway approved.

For UK and Ireland sales of the MAXXeGUARD or sales of services, contact Jemma or Bill on 01462 492343 or Jemma.Smith@Ultratec.co.uk For world sales (outside of UK and Ireland) of the MAXXeGUARD contact +31 252 682444 or info@maxxeguard.com See us on stand N7-272 at DSEI for a full demonstration – bring your own data (2 items per person) to be destroyed FREE OF CHARGE!

GT 11.1 1-40.indd 35

01/02/2013 10:24

GT 11.1 1-40.indd 36

01/02/2013 10:24