Yearly Buyers Guide 2017

YEARLY BUYERS GUIDE DECEMBER 2017

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YEARLY BUYERS GUIDE DECEMBER 2017

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Finance has been in the news again this winter, with health funding falling short of NHS England’s demands and the draft local government finance deal providing the very slightest opportunity for councils to control their shrinking budgets.

Councils are expected to see their core funding from central government further cut in half over the next two years and almost phased out completely by the end of the decade. While the flexibility of setting council tax levels one per cent higher is welcome, local authorities need further powers to better decide how under-pressure local services can be funded and maintained.

Furthermore, the recent Budget announced that an extra £2.8 billion will be available for the NHS by 2020, of which £335 million will be used to support services this winter. Those on the frontline have been quick to argue that the funding ‘does not begin to take account of the enormous challenges we have to confront over the next few years’.

With this in mind, 2018 will again begin with caution. However, the new year provides another opportunity for innovative ways to procure products, streamline services and manage staff to be explored and utilised. It will again be the small efforts that make substantial change.

Michael Lyons, editor

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226 High Rd, Loughton, Essex IG10 1ET. Tel: 020 8532 0055 Fax: 020 8532 0066 Web: www.psi-media.co.uk EDITOR Michael Lyons PRODUCTION EDITOR Richard Gooding EDITORIAL ASSISTANT Marianna Chrisostomou PRODUCTION DESIGN Jo Golding PRODUCTION CONTROL Ella Sawtell WEB PRODUCTION Victoria Casey ADVERTISEMENT SALES Chris Jones PUBLISHER Karen Hopps BUSINESS DEVELOPMENT DIRECTOR Clive Beer ADMINISTRATION Charlotte Casey, Vickie Hopkins REPRODUCTION & PRINT Argent Media

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YEARLY BUYERS GUIDE 2017

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CONTENTS YEARLY BUYERS GUIDE 2017 07

07 NEWS

Councils can increase council tax bills; improvement needed in civil service gender pay gap; and NHS can save £200m through improved staff management

09 ENERGY

In recent years, the potential of community energy groups to reduce energy bills has grown in recognition, with new schemes helping local authorities become more energy efficient. Government Business details the role local authorities play in reducing the energy we use

13 VENDING

NHS England recently warned that confectionery sold in hospitals should be 250 calories and under.

Here, Health Business looks at price promotions and advertising of unhealthy foods on hospital premises, and how the vending industry is adapting to these changes

17 PROCUREMENT

The Crown Commercial Service’s Dan Saxby explains what has enabled the recent sea change in government technology spend – and what the future might hold

09 13

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Public Sector Information

19 TECHNOLOGY

Where next for local government transformation? Georgina Maratheftis, programme manager for local government at techUK, looks at how councils are embracing digital devolution to deliver more efficient services

23 HEALTH & SAFETY

ROSPA’s Dr Karen McDonnell looks at the lessons of June’s Grenfell Tower fire and the importance of sharing information in health and safety communications

25 CONFERENCES & EVENTS

As academic venues are continually investing in their venues and facilities, Government Business examines the benefits to the public sector using these facilities

29 SPECIFIERS INDEX

Making direct contact with the right suppliers has often proved to be a stumbling block for many in the public sector. Through our latest company directory, you will find the right supplier for any project

45 17

25

Contents

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www.psi-media.co.uk YEARLY BUYERS GUIDE 2017

5

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FINANCE

Councils can increase council tax bills Revealing his draft local government finance settlement, Communities Secretary Sajid Javid has announced that councils will be allowed to increase their core council tax by an additional one per cent without a local referendum.

Javid also discussed the latest phase of the government’s business rates retention programme, aiming for local authorities to retain 75 per cent of business rates from 2020 to 2021, and an extension to

the 100 per cent retention pilots, which will now be coordinated in 11 further regions across England. The Communities Secretary additionally announced an increase to the Rural Services Delivery Grant by £15 million in 2018 to 2019, and a continuation of capital receipts flexibility programme for a further three years.

READ MORE:

tinyurl.com/y7jajnn2

SCRUTINY

Culture change needed in local government The Communities and Local Government Committee has stated that a ‘culture change’ is needed within local authorities to ensure decisions are correctly scrutinised.

The committee’s report says that scrutiny, which is often ‘marginalised’, is not held in high enough esteem, which causes a lack of constructive challenge to improve services for residents.

The group urges for further measures to strengthen the independence of overview and scrutiny committees at combined authorities, Local Economic Partnerships (LEPs) and arm’s‑length bodies, as well as a new reporting system that better mirrors the relationship between select committees and Parliament.

GENDER PAY GAP

READ MORE:

tinyurl.com/yax78xwe

Improvement needed in civil service gender pay gap New figures have shown that women are paid less than men across the civil service, with women earning 16.9 per cent less than male colleagues in the Department of Transport.

All government departments are now required to publish an annual gender pay audit. The civil service, which employs 419,000 staff, compares favourably with the public sector where women are paid on average 19.4 per cent less than men and the private sector where the figure is 23.7 per cent.

After the Department for Transport, the highest pay gap percentages were in the Department for Exiting The EU (15.26 per cent), the Department of Health (14.2 per cent) and the Ministry of Defence (12.5 per cent). The lowest difference (three per cent) was recorded in the Department for Digital, Culture, Media and Sport.

READ MORE:

tinyurl.com/y7txm75y

GRENFELL TOWER

Building regulations ‘cut corners’ Dame Judith Hackitt’s review into fire safety after the Grenfell Tower fire has said that building regulations are leaving room for shortcuts, and has called for better enforcement to ‘hold to account those who try to cut corners’.

The report, which aims to make sure similar events do not occur in the future, rather than investigating the specific circumstances at Grenfell, says June’s fire ‘should not have happened in our country in the 21st century’.

She said the whole system of fire safety regulation regarding complex and high-rise buildings was ‘not fit for purpose’ and left room for those who wanted to take shortcuts to do so. Dame Hackitt also called for a whole new system of enforcement and regulation for high-rise and complex buildings.

READ MORE:

tinyurl.com/y8jqreav

STAFF MANAGEMENT

NHS can save £200m through improved staff management New research into people management, published by the What Works Centre for Wellbeing and undertaken by academics at the University of East Anglia, has suggested that NHS trusts could save more than £200 million a year by managing staff well. The report found that trusts which made the most extensive use of good people management practices were more than three times more likely to have the lowest levels of staff sickness absence, with rates of approximately 3.7 per cent.

Additionally, such trusts were at least four times more likely to have the most satisfied patients.

The researchers estimate that if all hospital trusts reduced their absence rates to 3.7 per cent, this could lead to an annual saving of more than £200 million in sick pay for the NHS. READ MORE:

tinyurl.com/y7jllemv

STAFF RETENTION

Trusts need to keep staff

WORKFORCE PLANNING

Medical profession at ‘crunch point’ The General Medical Council (GMC) has warned that the UK’s medical profession is at ‘crunch point’ and will suffer increasing pressure over the next 20 years unless action is taken.

State of Medical Education and Practice highlights four ‘warning signs’: supply of new doctors into the UK’s medical workforce has failed to keep pace with changes in demand; dependence on non-UK qualified doctors has increased; at the same time the UK is at risk of becoming a less attractive place for overseas doctors to work in; and continuing pressure on doctors involved in training and a greater desire for more flexibility in how they work and train.

News

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The report also sets out four key priorities for workforce planning and how the GMC will work to support them in the years to come: maintaining a healthy supply of good doctors into UK practice; helping the UK medical profession to evolve to meet the future needs of patients and healthcare; reducing the pressure and burden on doctors wherever possible; and improving the culture of the workplace, making employment and training more supportive and flexible.

READ MORE:

tinyurl.com/ydcfcqh8

NHS Improvement has launched a new guide called Retaining your clinical staff: a practical improvement resource, designed to help staff retention within the health service as part of its work in supporting trusts cut workforce turnover.

As well as improving care quality and outcomes from workforce stability, NHS Improvement said the move would also help trusts reduce their vacancy rates and lower their need to use costly agency workers. The guide outlines seven essential steps every organisation should take to improve its staff retention. It covers advice on reducing variation in working environments, empowering staff, and tailoring roles to match the different stages of a worker’s career.

READ MORE:

tinyurl.com/y9ub6cdm

YEARLY BUYERS GUIDE 2017

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Energy

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LOCAL ENERGY

Securing the future of local energy The potential of community energy groups to reduce energy bills has grown in recognition in recent years, with new schemes helping local authorities become more energy efficient.

Government Business details the role local authorities play in reducing the energy we use In January this year, Enfield Council announced that it will invest £58 million in the region’s local energy company, ‘energetik’, in an attempt to ‘secure north London’s energy future’. The council approved the £85 million business plan for ‘energetik’ to develop, own and operate a series of community energy networks to supply low carbon heat and hot water to over 15,000 homes and businesses across Enfield and the surrounding areas.

Just before the turn of the year, a community energy scheme officially opened in Merthyr,

Wales, which will use profits to enhance a local park. The scheme will generate 480MWh of energy per year and the income produced will be invested back into the park to improve the facilities, support a park warden and make environmental improvements for the benefit the whole community.

own energy. In fact, 88 per cent of people involved in community energy groups are also engaged in other community activities.

However, after making huge strides in recent years, the community energy sector has been affected by the government’s removal of renewable energy subsidies.

The zerocarbon homes commitment has been abandoned, whilst support for solar farms and subsidies for onshore wind have ended.

Last year, EY’s annual review stated that: “The UK government’s non-committal, if not antagonistic, approach to energy policy continues to go against the grain of almost universal global support for renewables. Not only stalling project development and investment inflows, this is arguably jeopardising UK energy security.”

It raises the question as to whether local energy projects can develop fully with lower levels of subsidy, and if it should be seeking alternative means of government support. It seems likely that, in order to be substantially profitable, community energy projects will need to find business models not reliant on subsidies.

More 00 than 5,0energy nity commu have been groups the UK since in formed , contributing 2008 23 million over £ mmunity to co funds benefit

COMMUNITY AND LOCAL ENERGY In June last year, the IPPR think tank released a report titled Community and local energy: Challenges and opportunities.

The report revealed that over 5,000 community energy groups have been formed in the UK since 2008, providing over 60MW of renewable generating capacity in 2013 and contribution over £23 million to community benefit funds.

Focusing predominantly on three schemes, Robin Hood Energy in Nottingham, Bristol Energy and our Power, the report examines how local energy schemes have been able to offer lower tariffs than the ‘big six’ utilities and in this way to stimulate price reductions among their competitors as well. However, it also raises concerns over how many municipal energy companies the market can sustain and how far trust in them will withstand future wholesale price increases.

Community and local energy schemes provide an opportunity for local people to become engaged in the generation and delivery of their

ROBIN HOOD ENERGY, NOTTINGHAM Nottingham City Council is a pioneer of the modern fully-licensed municipal energy supplier. Its supply company, Robin Hood Energy, is the first council-owned licensed electricity and gas supplier to be established since the liberalisation of the energy system, and was the result of a manifesto commitment to tackle fuel poverty and control fuel tariffs, create local jobs, install smart meters, and reduce carbon emissions.

Nottingham was able to efficiently overcome the challenges faced by all market E

YEARLY BUYERS GUIDE 2017

9

Case Study

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Wilo pumps help energy efficiency and makes significant savings in Isle of Man’s Noble Hospital Wilo high efficiency pumps are helping a leading building services engineer achieve his ambition of reducing a government’s energy bill by 5 per cent, year on year, through the sharing of the company’s energy solutions expertise.

The hospital at Braddan was opened in July 2003. The majority of pumps incorporated in the development are the ones that were in the original construction, and the technology available and energy efficiency potential from pumps in major buildings has improved immensely since the early 2000s.

The project to improve the energy efficiency of the hospital has been led by Paul Bevan, building services engineer, Public Estates and Housing for the Department of Infrastructure on the island, who has 46 years of experience in the sector. Looking at the benefits of replacing the original pumps was high on his list of priorities and Wilo was pleased to be asked to take a look at the options available. As a result of the company’s experience in energy solutions activity, it Wilo_GB_Advert_Nov_2017.pdf was able to illustrate significant 1 25/10/2017

savings available across the hospital estate by replacing existing pumps with new energy efficient Wilo alternatives, mostly DL-E products which come complete with integrated inverters for variable speed.

Wilo has supplied 32 pumps to the hospital, 14 of which have already been installed. The others will be installed as part of a gradual replacement programme in the coming months, ensuring the overall replacement programme follows a smooth introduction of the new pumps.

15:49:29

The Wilo DL-E models have been installed in the various sub-heat stations around the site. Each sub‑heat station has a pump for constant temperature and one for variable temperature requirements. Already the Pathology department, the theatres, Intensive Care Unit, Accident and Emergency and Fractures clinic and the Estates and Kitchens areas have been switched to new pumps.

Paul Cairns has been at the sharp end of Wilo’s project. He said: “It’s been a fascinating project to be involved in and it’s been a delight to be able to utilise our energy solutions expertise alongside Paul Bevan, who is 100 per cent dedicated to making a huge difference to the island’s energy use footprint. So much of what we can offer has been accepted by him and his team – we’ve been pushing at an open door and its brilliant to see the benefits these newly installed pumps are already having on the hospital’s energy use and efficiency.”

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LOCAL ENERGY  entrants, big or small, with a minimum of resources, ensuring they were state aid complaint at all stages. While aiming for the 20 per cent of most frequent switchers, Nottingham sought to provide an offer beyond simply price, in order to attract more disengaged customers. In doing so, they used the slogan ‘not for profit, power to the people’ and focused on delivering high standards of customer service, providing prepayment tariffs, tackling fuel poverty, and reinvesting any surpluses back into community groups and bringing down tariffs.

Since launching in September 2015, Robin Hood Energy has become one of the cheapest suppliers in the east Midlands, which benefits all customers by driving competitive forces.

Tariffs are approximately £87 cheaper in the east Midlands, and the region has moved from seventh to first position in terms of price competitiveness throughout England.

Robin Hood has been so successful that it is now offering white label services to other councils, where the company will use a council’s brand to market its services in their area.

LECCY AND ANGELIC ENERGY Liverpool City Council has announced the creation of a new not-for-profit energy company, the Liverpool Energy Community Company (LECCY), aimed at tackling fuel poverty in the city. The company will offer competitively priced gas and electricity cheaper than that offered by the Big Six and will offer advice to households to help them move off costly prepayment meters and on to cheaper direct debit tariffs.

The LECCY, a partnership between the

Energy

PUBLIC SECTOR INFORMATION – www.psi-media.co.uk

Energy prices, which have risen 36 per cent above inflation over the last 10 years, leave many households struggling to keep up with payments, pushing them onto expensive Pay As You Go meters that offer even worse rates council and Robin Hood Energy, will also support people to move over to SMART meters so they can manage their energy use and provide help with managing their bills.

According to a statement from the authority, more than 1,000 people have already expressed interest in signing up ahead of the launch and the council has secured a one year fixed rate deal that is cheaper than tariffs currently offered by the Big Six energy suppliers.

It is claimed LECCY could save a medium user of gas and electricity over £250 per year compared to the most expensive Big Six tarif. Further fixed rate deals for Liverpool are in the pipeline and will be announced in the coming months.

Meanwhile, Islington Council has launched London’s first municipal energy provider in more than a century, with a focus on offering fair gas and electricity prices. Angelic Energy, the not-for-profit energy provider set up by the council to help further its commitment to reducing inequality in society, will help the council address a stark inequality in energy prices. The borough has the third‑highest level of child poverty in the country at 36 per cent, and one of the biggest gaps between the wealthiest and poorest residents.

Energy prices, which have risen 36 per cent above inflation over the last 10 years, leave many households struggling to keep up with payments, pushing them onto expensive Pay As You Go meters that offer even worse rates, speeding their fall into greater debt and enduring fuel poverty.

Claudia Webbe, executive member for environment and transport, said: “For years, inflated energy prices have forced thousands of people across London into fuel poverty, with catastrophic consequences for their health and quality of life. Too many are forced to face the question ‘heat or eat?’.

“Children brought up in fuel poverty also do worse at school and college, so helping current and future generations to stay warm and well is an absolute priority for us. With Angelic Energy, Islington is leading by example in London, taking practical steps to drive down fuel poverty and encouraging people to make the big switch. We will be offering residents superb customer service and great-value energy tariffs – residents could save up to £277 per year.” L FURTHER INFORMATION tinyurl.com/yabwofya

YEARLY BUYERS GUIDE 2017

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NHS CATERING

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NHS vending machines: where does the conflict lie?

NHS England recently warned that confectionery sold in hospitals should be 250 calories and under. Here, Health Business looks at price promotions and advertising of unhealthy foods on hospital premises, and how the vending industry is adapting to these changes With vending machines in the UK selling over 13 million food and drink items everyday – equating to 93 million a week – NHS England has strongly voiced concerns over the need to fight obesity, diabetes and tooth decay within NHS premises. Simon Stevens, chief executive of NHS England, recently warned that confectionery and sweets in hospitals should be 250 calories, following his earlier announcement in April that leading retailers such as WHSmith and Marks & Spencer had agreed to voluntarily reduce sales of sugary drinks to 10 per cent or less of their total drinks within hospitals over the coming year.

Although the National

Institute for Health and Care Excellence (NICE) had recommended in September last year that no more than 20 per cent of vending machine drinks should be sugar-sweetened and that sweetened drinks should be sold in sizes no greater than 330ml, only two of 62 trusts responding to a survey from The Observer have followed these guidelines: Sandwell and West Birmingham Hospitals NHS Trust and Bolton NHS Foundation Trust.

Vending machines at Nottingham University Hospitals NHS Trust, on the other hand, offer 19 different varieties of sugary soft drinks or juice drinks, outnumbering the sugar-free alternatives.

Tam Fry, from the

Nurs visitorses, and patient s all tel they inc l us r e a s ing want he althy, ta ly and aff sty food anordable dd options rink

National Obesity Forum, said hospitals were giving out ‘entirely the wrong message’, adding: “They’re stoking up business for themselves; particularly with obesity and diabetes, you don’t want to see more of them [patients]; you want to see fewer. One of the ways to see more is to ply them with sugary drinks.”

Freedom of Information requests have shown that many trusts are flouting NICE’s recommendations, while all 76 of the Observer’s respondents said they sold a range of confectionery and salty snacks, yet half were failing to offer plain dried or fresh fruit. For example, Epsom and St Helier University Hospitals, Barts Health and Redbridge University Hospitals NHS Trust are just some of the trusts selling E

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NHS CATERING  ‘grab bag’ sizes of crisps or packets larger than 30g, which goes against the government’s Buying Standards Good Practice guidelines for all sites in the UK government estate.

LOWER SUGAR, LOWER SALT AND LOWER FAT The Automatic Vending Association (AVA), the trade body of the vending industry in the UK, also drafted guidance in the winter of 2016/17 for members of the AVA based on government guidance and on the practical experience of operator members. Vending lower sugar, salt, fat and calorie products provides general guidance to vendors, including that operator companies should carry out a sampling for clients who wish to increase the range of products, and that consumers buy taste not health so it is best to have a wide range of products.

The guidance suggests providing lower sugar, lower salt and lower fat options such as baked and vegetable crisps and popcorn, and bagged snacks and bars not covered with chocolate. It recommends including a number of products with no red indicators on the nutrition information label, and using unsalted varieties of nuts. A diagram of a ‘healthier’ vending machine is also provided by the AVA, which suggests alternative drinks and snacks for consumers. These include packs of dried fruit, baked and vegetable crisps, popcorn, lower sugar cereal, seed or fruit bars, confectionary with less than 250 calories, portioned fruit, and sandwiches with lower fat or lower salt options. Drink choices include water and flavoured water, small packs of juice, juice drinks with 50 per cent juice, long life milk drinks, and diet versions of carbonated drinks. The food vendor can also have yoghurt and drinking yoghurt.

The AVA’s guidelines also refers to the Good Practice guidelines, including that: savoury snacks should only be available in pack sizes of 30g or less; confectionary and packet sweets snacks should be in the smallest single serve portion size available in the market and should contain no more than 250 calories; all sugar-sweetened drinks should be in packs no bigger than 330ml; and no more than 20 per cent of the drinks purchased by the organisation may be sugar sweetened. Additionally, no less than 80 per cent of the drinks in the machine may be low calorie or no added sugar.

The NHS England guidance on Commissioning for Quality and Innovation (CQUIN), included in the AVA guidance, also bans products high in salt, fat and sugar from checkouts, bans price promotions on such products and bans the advertising of these products on site. Since NHS England understands that the quality of food on offer does not just affect patients and visitors, but also hospital staff, and especially those working late shifts when alternative options are not available, another of its requirements

is that healthy options are available at any point for people working night shift.

Whilst the AVA points to Scotland’s Healthyliving Award and Healthyliving Award Plus, as well as the Welsh Assembly’s guidance on healthier vending as part of their Change4Life programme, which both attempt to deliver healthier food and drink in hospital vending machines, it notes that neither the Northern Ireland Department of Health nor the Isle of Man Department of Health and Social Care have specific guidelines on vended food, demonstrating that vending machine contents have not been prioritised nationwide.

HEALTHIER OPTIONS FOR PATIENTS Similarly, although other measures have been taken by the government to tackle the distribution of unhealthy food and drink in hospital vending machines, such as implementing a sugar tax that comes into effect in April next year and rewarding those who make further efforts with financial incentives, more work needs to be done to ensure vending machines in hospitals are supplying ‘healthier’ options for patients, visitors and staff. Following a two-month pilot of different types of sugar policies at four hospitals that showed positive results recently, Simon Stevens announced a formal consultation proposed to cut obesity and reduce the sales and consumption of sugary drinks sold in hospital. The 10‑week consultation seeks views on levying a fee for any vendor of sugar-sweetened beverages on NHS premises, as well as

Vending

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views on an outright ban on certain products now being sold in hospitals. The formal consultation, although complementary to the government’s proposed sugar tax, begins sooner, in 2017, and closes on 18 January.

Announcing the consultation at the ukactive National Summit this year, Stevens said: “Confronted by rising obesity, type 2 diabetes and child dental decay, it’s time for the NHS to practice what we preach. Nurses, visitors and patients all tell us they increasingly want healthy, tasty and affordable food and drink options. So like a number of other countries we’re now calling time on hospitals as marketing outlets for junk food and fizzy drinks. By ploughing the proceeds of any vendor fees back into staff health and patient charities these proposals are a genuine win/ win opportunity to both improve health and cut future illness cost burdens for the NHS.” Although much of the public is in favour of the ban, and make the argument that alcohol and cigarettes, which are damaging to health, are not sold in hospitals so neither should sugary food and drink be, the argument that patients who have diabetes, are at risk of becoming underweight, are undergoing chemotherapy etc. will be disadvantaged as a result of the ban is also a prominent one. What the NHS should and need to realise is that a ‘healthier’ option for one patient may not be healthy for another, and this is where the conflict lies. L FURTHER INFORMATION www.the-ava.com

Vending machines at Nottingham University Hospitals NHS Trust offer 19 different varieties of sugary soft drinks or juice drinks, outnumbering the sugar-free alternatives

15

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FRAMEWORKS

The Crown Commercial Service’s Dan Saxby explains what has enabled this sea change in government technology spend – and what the future might hold In August, the Crown Commercial Service Specialists and Crown Hosting Data Centres.

(CCS) revealed that the government and other More than £2 billion of the overall spend public sector organisations had spent more through Crown Marketplace has been than £1.2 billion with cloud and digital SMEs through G-Cloud, initially launched in 2012. since 2012. Almost half of digital spend by the public sector – £1.39 in every £3 – is going THE CLOUD REVOLUTION to SMEs. Overall, public sector spend on cloud In 2012, the first government Cloud was storage and IT support has continued to rise launched, with 245 suppliers helping year-on-year, reaching a total of £2.6 billion. public sector bodies to introduce cloud Earlier this year, the government technology into their service provision. reasserted its aspiration that £1 in every The G-Cloud agreement was the first of its £3 of government spending should go kind t0 encourage competition between to small and medium-sized enterprises suppliers, leading to a step change in the (SMEs). To meet this target, CCS, the UK’s way government deals with SMEs, evidenced largest public procurement body, has by the fact that its latest iteration has more implemented a range of measures – from than 2,800 suppliers signed up to deliver simplifying terms and conditions and services, with 86 per cent of them SMEs. streamlining the application process for From March 2013 to March 2014, average companies to become government suppliers, monthly spend through G-Cloud rose from to introducing new Dynamic Purchasing £3 million to around £11 million, reaching Systems and tackling late payments. £60-90 million a month in 2017. The In the technology arena, more SMEs than framework is less resource intensive for both ever are providing the goods and services suppliers and customers, with more efficient that the public sector needs through CCS’s application and tender response processes, cloud and digital frameworks, available on and the frequent refreshment process means the Digital Marketplace. In 2012, CCS and the that buyers have access to the most up to date Government Digital Service (GDS) launched services possible in a rapidly changing market. the Digital Marketplace. Since its inception £2.6 billion has been spent through the OTHER FRAMEWORKS system, with £1.2 billion of that going The Digital Marketplace currently to SMEs. Crown Marketplace offers other technology hosts CCS frameworks frameworks including Digital In 2012 including G-Cloud, Outcomes and Specialists, first go , the v Digital Outcomes and Quality Assurance and e r nm C

loud wa ent s l a u n with 2 ched, helping 45 suppliers bodies public sector t cloud teo introduce into the chnology ir s provisioervice n

Written by Dan Saxby, Crown Commercial Service

£2.6bn spend on IT for the public sector

Testing, Cyber Security Services (a joint venture with the National Cyber Security Centre) and Crown Hosting Data Centres. SME numbers on Digital Outcomes and Services have risen from just over 150 to nearer 2,000 on the latest iteration. Overall central government and wider public sector spend through the first iteration of Digital Outcomes and Specialists is now over £72 million, with 32 per cent of it going to SMEs. In 2017, Digital Marketplace offered access to Crown Hosting Data Centres for the first time. This partnership between CCS and Ark offers access to co-located, secure data centres with no volume commitment, pay-for-what‑you-use pricing and flexible contract lengths. The framework has already been accessed by bodies like Derby City Council, Genomics England and the Office of National Statistics.

Thousands of customers across central government and the wider public sector are making use of these frameworks to design and implement new IT systems, secure specialist advice, protect their technology infrastructure and realise commercial benefits to enable them to focus resources where they matter most – for providing efficient, effective public services.

Procurement

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THE RESULT Cutting administration costs and reducing the overpayments of benefits – usually because of out-of-date records of people’s personal circumstances – protected the cross‑government savings generated by Tell Us Once, estimated at more than £20 million per year.

By switching from a physical infrastructure to a cloud solution, DWP have also benefited from cost savings of around 50 per cent on the IT running costs of Tell Us Once. The solution is also scalable and flexible, giving assurance that the department will be ready to grow and change it as circumstances demand.

Fidelma Holland, strategic design, planning and quality lead for Tell Us Once, says: “Using G-Cloud was crucial in ensuring we got what we wanted in a very short timescale.” L FURTHER INFORMATION www.gov.uk/government/organisations/ crown-commercial-service

17

DIGITAL TRANSFORMATION

Georgina Maratheftis, programme manager for local government at techUK, looks at how councils are embracing digital devolution to deliver more efficient services A well-rehearsed narrative for local government is that it is increasingly fragmented and hard to navigate. While this is true, local government is unique in the number of lines of business it operates – from zoo licenses to local planning to waste collection.

Managing demand and rising expectations at a continued time of financial constraints is no easy feat and, as such, councils are embracing digital technology as an enabler to do things differently and to deliver more efficient, improved services.

It has been a year of firsts for local government transformation: the advent of the metro mayors in May; the appointment of the first London Chief Digital Officer; and the first Chief Digital Officer

in the Department for Communities and Local Government. It hasn’t stopped there – we’ve had the Secretary of State for Local Government acknowledge the potential of tech to transform public service outcomes and call for digital leadership across the council in his speech at the Urban Tech Summit.

PLACE-BASED APPROACH As councils grapple with continued financial constraints and the onset of devolution, there is a need for greater cross‑public service and council working. The focus on place‑based approach is not a new one but now, with the advent of devolution, there are the mechanisms in place to deliver place‑based transformation.

A number of the metro mayors have made

Hav the lea ing d in placeership recogni that council ses how be transservices can new tec formed by hno is pivot logies al

encouraging commitments towards digital devolution, a move which techUK called for in its Digital Devolution: A Guide for Mayors.

Digital is instinctively designed to assist collaboration and, by putting digital at the forefront of city region plans, mayors can reshape and integrate services, creating better places to live and driving regional growth.

The mayors can be the figureheads and champions that can improve coordination by convening stakeholders across the city-region to accelerate the pace of transformation.

DIGITAL DEVOLUTION AND FUTURE SERVICE DELIVERY Both Andy Burnham, Greater Manchester Mayor, and Andy Street, West Midlands Mayor, outlined their digital ambitions for the city region early on in their tenure, seeing the enabling role it can play in transforming service outcomes whilst creating smarter places where citizens want to live, work and thrive. Most recently, Andy Street set out E

Written by Georgina Maratheftis, programme manager for local government, techUK

Where next for local government transformation?

Technology

PUBLIC SECTOR INFORMATION – www.psi-media.co.uk

19

DIGITAL TRANSFORMATION  the West Midlands Combined Authority’s Urban Challenge asking how technology can solve local public service problems, which include well-being, homelessness, youth unemployment and digital citizenship.

Furthermore, the second devolution deal for the West Midlands paves the way for future deals to commit digital capability at the heart of them, something which techUK has called for. The West Midlands will have a regional Office for Data Analytics under its new devolution deal, accompanied by plans for a Digital Capability Framework and a new technology hub.

As the landscape for local government is changing, from funding to models of working, there is a growing recognition that councils can’t continue to ‘salami slice’ but instead rethink what services will be delivered in future and how. We are seeing councils, such as Aylesbury Vale, adopt a more commercially‑orientated business model with greater self-service functions for users, reimagining the future public service delivery and outcomes. All this is only possible because these councils have the leadership in place to drive the vision as well as the digital innovation.

DIGITAL LEADERSHIP Before we look at the technologies revolutionising public service outcomes we can’t forget that a key component in creating the environment to enable successful transformation is leadership and culture. Having the leadership in place that recognises how council services can be transformed by new technologies is pivotal. Without the buy-in from the top, the digital ambition can fall by the wayside.

At techUK’s flagship public sector conference this year, PS2030, the local government panel explored what the ‘art of the possible’ is for local government in 2030. One of the key points raised was the phrase ‘digital leadership’ and how it will be redundant by that time as there will be a ‘digital mindset’ with leaders having the clarity and vision of what tech can do to enable successful transformation. We will also see Chief Digital and Information Officers supporting multiple regions, not just a single council. This is already happening in some areas – Leeds and London have appointed Chief Digital Officers.

The Secretary of State in Local Government, Sajid Javid, summed it up well at the West Midland Urban Tech Summit when he said: “We need the right leadership, with the right attitude. An understanding and embracing of digital is no longer something that can be safely left to a local authority’s IT department. It doesn’t belong in the basement, it belongs in the boardroom.”

DATA ENRICHED PLACES AND AI Local government have the potential to lead the way in data revolution. The possibilities are endless when it comes to unlocking,

Technology

PUBLIC SECTOR INFORMATION – www.psi-media.co.uk

Digital is instinctively designed to assist collaboration and, by putting digital at the forefront of city region plans, mayors can reshape and integrate services, creating better places to live and driving regional growth exploring and harnessing the insights and knowledge contained within data more effectively. Insights from data can lead to better policy making and provide increasingly personalised, predictive and customised citizen services. Data Mill North is a perfect example of this. It is a platform to which anyone can publish open data to create the core infrastructure for open innovation in the region. Leeds has created a culture of collaboration for solving challenges and its driven competition in the market by prompting developers and companies to create apps/ products needed by citizens. This year also saw the launch of the Worcestershire Office of Data Analytics. It brings together partners across the local government public service landscape to introduce innovative ways to address the challenges of the place and use data to bring frontline insights that will create a data-driven culture and drive digital transformation. As councils move towards a place-based approach, many are opening an office of data analytics – West Midlands secured one as part of its new devolution deal – to overcome obstacles to data sharing and use analytics to better manage demand.

Even though artificial intelligence is still a rather nascent market for public sector, local government is leading the way in its adoption and understanding its value in transforming services for citizens. Last year, Enfield Council introduced an AI-based chatbot to simplify internal processes and help residents complete standard applications. Aylesbury Vale District Council has also turned to AI to boost customer service. It has introduced a service that learns from previous council residents’ conversations and can improve council response time to resident queries on services, such as council tax, benefit and bin collection.

SMART PLACES Technologies such as sensors can also enable greater self-service and empower citizens to manage their own situations.

This is particularly relevant in transforming health and social care services to deal with an ageing population.

We are also seeing councils using smart road sensors to cut down the costs of monitoring car parking and making the lives of residents easier by finding a parking space much quicker. At the start of the year, Cardiff City Council began its rollout of infrared sensors on its parking bays and an app to help drivers find vacant spaces. The council is also planning to make more use of automatic number

plate recognition technology in off‑street car parks and place variable message signage around the city to direct motorists to available parking. The council will also obtain better intelligence on its parking facilities as a result helping to radically change the way cities operate and create smart places.

When thinking about what is the purpose of local government, is it not about supporting and helping the most vulnerable in our society? Technology can help achieve efficiency savings and deliver services better but the ultimate goal is to improve social outcomes. A good example of where technology can assist is helping to prevent homelessness, and this is one of the biggest challenges facing local government. The latest official figures show an estimated 4,134 people in England were forced to sleep outside in 2016, up 16 per cent on the previous year.

The government’s new Homelessness Reduction Act will place more responsibility on local government to prevent homelessness when it comes into force in April 2018. By unlocking the potential of their existing data, local authorities strategically predict and prevent homelessness by identifying households at risk of losing their home.

Councils, such as Redditch, are using apps to enable the public to alert the local authority about people sleeping rough on the streets.

WHERE NEXT? The pressures on local government can’t be underestimated. With growing citizen expectations and increasing demand, councils are reengineering their approaches to provide improved citizen outcomes. Technologies such as AI, data analytics, personal apps and virtual reality offer enormous potential for councils to rethink how and what services are delivered, with the goal of bringing the most value to the citizen.

Technology can also act as the enabler in reinvigorating local democracy, bringing communities together and allowing genuine collaboration. This momentum must not be lost – councils must continue to share best practice and case studies on the adoption of new technologies.

It is an exciting time for local government innovation. 2017 saw some great examples of local government transformation but there is still so much untapped potential tech can bring, let’s see what 2018 has in store. L FURTHER INFORMATION www.techuk.org

YEARLY BUYERS GUIDE 2017

21

Health & Safety

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COMMUNICATIONS

ROSPA’s Dr Karen McDonnell looks at the lessons of June’s Grenfell Tower fire and the importance of sharing information in health and safety communications The images of the fire at Grenfell Tower and its dreadful aftermath are of the type that will echo through the ages. Few such images in the history of Britain will be as haunting as those of the tower block engulfed in flames, or as those of its blackened skeleton standing stark against a blue sky. Now we must ensure that, for the safety and wellbeing of future generations, we use such images as a catalyst for real change.

In recent weeks it has been confirmed that a total of 71 people were killed in the disaster. For them, we must ensure that the right lessons are not just learned, but that the right actions are implemented to safeguard against future loss of life on this, or any, scale.

The first thing we must do, in both the public and private sectors, is stop seeing health and safety as a burden. For many the three little words, ‘health and safety’, conjure up images of children being forced to wear goggles while playing conkers, or of obsessive jobsworths laden with hard hats and clipboards.But in real life, we in the industry know that 99.9 per cent of the time these symbols of our sector are nothing more than fabrication.

They are symptomatic of the current society in which we live, and have a number of causes at their root – too many to mention here. For whatever reason, and rather dangerously, the mainstream media persists in perpetuating the notion that health and safety is nothing more than a bothersome tick-box exercise.

In an example of this, in the immediate aftermath of the Grenfell fire the Daily Mail, quite rightly, called for answers as to how such a disaster could befall a building in a country as developed as ours. They were outraged.

And yet just months later, in an article on a completely unrelated topic, it claimed the Royal Society for the Prevention of Accidents (RoSPA) to be a ‘self‑appointed PC zealot’, falling back to its default position of health and safety bashing. It is nonsensical hypocrisy.

THE REWARDS OF REGULATION Understandably then, from a political standpoint, health and safety regulations are seen to be a quick win. Over the past decade or so at government level, we have seen a gradual erosion of not just the image of health and safety but of regulations themselves. The current government recently adopted a deregulatory ‘one in, three out’ position; prior to that the position was ‘one

in, two out’. The moves are seen as being pro-business, as freeing enterprise from the red tape that previously shackled them and prevented them from making more money.

Lately this drive for deregulation appears to be driven by anti-European sentiment. Many falsely believe that regulations are being imposed on the UK by Brussels, when in fact it is the UK – the safest place to work in the world – that has exported its good health and safety practice abroad, which has then been adopted into wider European regulation.

Conversely, we know that good and proportionate health and safety is very good for business. In 2015/16 alone, there were 31.2 million working days lost due to workrelated ill health and non‑fatal workplace injuries. This figure is huge, and I have no doubt that in a vast number of these cases workplaces will not have followed Health and Safety at Work Act regulation.

Every single person employed in the health and safety sector is driven to protect life and well-being, but we are already fighting an uphill battle against popular opinion without the erosion of the rules and regulations that underpin what we do.

So I would implore local authorities, businesses and other organisations to think twice before jumping on the anti‑health and safety bandwagon. Not only does it protect your clients and staff, but it also helps to futureproof your organisation.

Open communication is fundamentally important, whether that’s with residents, customers, staff, whoever. Key to this communication is ensuring that everyone has their voice heard. And I don’t mean ‘listening’ for the sake of pretence. Organisations have to take on board what they are being told, and act where it is appropriate to act based on their conversations.

Real communication is a two-way street, and there has to be a consistent strategy to assist people to use their own voice, and to make sure that, not only that they

feel like they are being consulted, but their concerns are actually being taken into account and acted upon. Those with residents should think about committees, and distribution of clear information to ensure people are informed about any changes.

INFORMATION SHARING These channels may already be in place, but how sure can you be that people are utilising them? There must be a defined way of sharing information between residents or clients and organisations. Don’t simply push information out and expect that the message has been received – as George Bernard Shaw said, the single biggest problem with communication is the illusion that it has taken place. Collect regular feedback, ask for recommendations, get out on the ground and speak to people.

The first step towards having open and honest dialogue is building trust and respect with your relevant communities.

They need to know that you are listening, not just putting on a show of listening. A good tactic may be to identify key influencers in your communities in the first instance, and build a relationship with them.

Organisations may already feel that they have these processes in place, but an audit of your communication channels and messages may help to discover where any holes lie.

Another tip I would give is to really engage with and involve your communications professionals. They should be acting not just as ‘talking heads’, but as organisational barometers – they will know how to communicate and listen, who to communicate and listen to, and so will be the first to pick up on any emerging issues that may require attention. There will no doubt be a lot to learn following the Moore-Bick Inquiry, but until then we must act to face up to the daily challenges that individuals and organisations meet to ensure that people return home unharmed by what they do for a living. L

Local s, tie authori s and se businesanisations rg other o think twice should jumping on before nti‑health the a afety and s gon bandwa

Written by Dr Karen McDonnell, occupational safety and health policy advisor, ROSPA

Health and safety: good for business

FURTHER INFORMATION www.rospa.com

YEARLY BUYERS GUIDE 2017

23

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ACADEMIC VENUES

Unlocking event resources inside our universities As academic venues are continually investing in their venues and facilities, Government Business examine the benefits to the public sector using these facilities With state-of-the art audio visual support, buildings can be updated, whilst research a mix of old and new facilities and first‑rate programmes and other learning facilities on-site accommodation, academic venues benefit from a boost in resources, helping provide a one-stop-shop approach to to pave the way for the country’s next modern conferencing. Complementing generation of business and thought leaders. their great facilities, universities are also It is because of this benefit that the a great source of speakers and support meetings and events sector is today material, therefore enabling a link with recognised as a core revenue stream for research and development that is being the academic venue, with its importance undertaken by the students. placed almost equally as high as the But it is not only the income received from students. organiser and venue that As such, most operate e Mor benefits. Profits that are under a dedicated brand n a generated from playing with a specialist team of often throfits host to meetings managers, and continually p y n a not, m and events are invest in the upkeep and o r f d reinvested directly improvement of their enerate s held at g e into the universities. facilities. Where others c n confere venues are This revenue means may have ceased, this

ic academly reinvested direct into the back rsity unive

investment has continued right throughout the difficult economic climate, with the academic venue being seen as a safe investment, supported heavily by the stable and regular income brought in by students which has been largely unaffected by the economic downturn.

Conferences & Events

PUBLIC SECTOR INFORMATION – www.psi-media.co.uk

FLEXIBLE OFFERING With large scale facilities that have been built specifically to create the optimum learning environment, the academic venue is a popular choice for hosting associations and other large scale conferences and conventions. But with the addition of some of the more unique sections of the university being opened up for use, away from the traditional lecture theatres, they have also become a popular choice for gala events, awards dinners and Christmas parties. Sports facilities are also another great asset, playing host to tournaments and team building for many different groups.

Typically, you’ll find lecture theatres and venues equipped with modern audio-visual equipment and comfortable furniture and fittings. The same quality standards are evident in the kitchen too; catering options are often prepared by award‑winning chefs, creating innovative menus with a passion for local produce, healthy eating and sustainable working practices. The commitment is the same front of house as well, service staff are professionally trained and have a sincere commitment to customer service.

Clients and agents are utilising university venues more and more as positive experiences generate an increase in confidence from the market. Alongside good communications programmes and the industry pulling E

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YEARLY BUYERS GUIDE 2017

ACADEMIC VENUES

In 2011, the University of Manchester orchestrated the Keep It On Campus campaign to encourage colleagues to use university venues and catering services rather than take money outside of the university

university’s venues. When colleagues see what we have inside the university we very soon after see them enquire about availability for their next event. Although our Keep it on Campus events are aimed at university staff, our dedicated conference sales staff are always more than happy to show external clients our facilities and let them experience our catering at a time convenient to them.”

 together, changes in perceptions are starting to happen – the days of chalkboards and curly sandwiches are a thing of the past.

All of the venues are supported by a vast amount of modern accommodation on site. Where much of this is only available outside of term time, many now have purpose built accommodation or hotels on site, which are usable all year round.

In addition, many work closely with neighbouring accommodation providers to offer low-cost options to delegates.

relevant speaker from sources on campus.

More often than not, any profits generated from conferences held at academic venues are directly reinvested back into the university. This revenue means buildings can be updated, whilst research programmes and other learning facilities benefit from a boost in resources, helping to pave the way for the country’s next generation of business and thought leaders. Offering conferencing options becomes not just an additional service, but a source of revenue.

ACADEMIC DISTINCTION Close ties with learning excellence and the ability to link with academic colleagues to enhance events adds further value. For event organisers looking to attract speakers who are experts in a specific academic field, universities often offer a wealth of relevant resources – for example, a medical conference can enjoy a keynote speech from an esteemed lecturer in the field.

With ongoing research being carried out, the unique resources that universities offer become more fitting for a conference.

Experts in their own field are also often keen to showcase the university where they are based and conference teams based at universities can help organisers to find a

KEEP IT ON CAMPUS Back in 2011, the University of Manchester orchestrated the Keep It On Campus campaign to encourage colleagues to use university venues and catering services rather than take money outside of the university.

This would save the establishment money that could be reinvested in research and education, and supports the university’s agenda of social responsibility. On top of this, the university offers conferencing parties, the use of the 18 employed professional chefs and other high calibre catering staff.

Sarah Evans, sales manager for conferences and venues, said: “The Keep It On Campus events provide a great opportunity for us to meet colleagues and showcase the

FAIR PRICING While many venues have clearly had to adjust their pricing strategies as a consequence of the recession, academic venues have largely avoided entering a rate slashing competition.

Excessively reducing rates invariably leads to a compromise on standards and investment in areas of the business such as staff, improvements and maintenance. This is a concession it is unwilling to embark upon as they know customers have come to rely upon and expect high levels of service.

That said, some clients have been lured away by the prospect of lower rates. However, the majority of these customers have since returned as they recognise that despite a slight differential in a 24-hour rate, the inevitable compromise on aspects like service standards, cleanliness or quality of food, plus the creep of additional costs for extras, has had a detrimental effect on their event’s objectives.

The academic sector now rightfully accounts for a significant percentage of the multi-billion pound events, conferences and meetings sector. The combination of expert staff, the advantages of a university setting, a core focus on quality content and attractive rates have shown organisers that academic venues are the ideal solution for their delegates – whatever the question. L

YEARLY BUYERS GUIDE 2017

Conferences & Events

PUBLIC SECTOR INFORMATION – www.psi-media.co.uk

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DIRECTORY LISTINGS ASBESTOS ASAP COMPLY LTD UKAS Accredited Asbestos Surveying and Inspections S3 Oaklands Office Park Hooton Road, Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632333 Email: enquiries@asapcomply.com Website: www.asapcomply.com BAAC Tel: 01733 843353 Email: admin@baac.uk.com Website: www.baac.uk.com CATERING FIRST IN SERVICE Tel: 0121 3333301 Email: fishelpdesk@firstinservice.co.uk Website: www.firstinservice.co.uk MARIGOLD CATERING SOLUTIONS Tel: 01206 870863 Email: info@marigolds.uk.com Website: www.marigolds.uk.com CLEANING CAPITAL POWER CLEAN Tel: 01506 854585 Email: sales@capitalpowerclean.co.uk Website: www.capitalpowerclean.co.uk CENTRAL PARK CLEANING SOLUTIONS Tel: 0800 8089901 Email: jason@centralparkcs.co.uk Website: www.centralparkcs.co.uk CK GROUP Tel: 020 86596748 Email: enquiries@ckgroupservices.com Website: www.ckgroupservices.com DUDLEY INDUSTRIES Tel: 01253 738311 Email: sales@dudleyindustries.com Website: www.dudleyindustries.com LEAFIELD ENVIRONMENTAL Tel: 01225 816500 Email: envinfo@leafield-environmental.com Website: www.leafield-environmental.com COMMUNICATIONS ASCOM UK Tel: 0121 3536151 Email: sales@ascom.co.uk Website: www.ascom.co.uk AVONLEA Tel: 01977 624373 Email: info@avonlea-services.co.uk Website: www.avonlea-services.co.uk

SIGN SOLUTIONS Tel: 0121 4479620 Email: office@signsolutions.uk.com Website: www.signsolutions.uk.com

CLONTER OPERA THEATRE Tel: 01260 224514 Email: boxoffice@clonter.org Website: www.clonter.org

SITEL Tel: 0800 444 221 Email: enquiryUK@sitel.com Website: www.sitel.com

CONFERENCE EASTBOURNE Tel: 01323 415437 Email: conference@eastbourne.gov.uk Website: www.conferenceeastbourne.com

CONFERENCES & EVENTS &MEETINGS Tel: 0800 0730499 Email: enquiries@andmeetings.com Website: www.andmeetings.com ALLIANZ PARK, THE HOME OF SARACENS RUGBY CLUB Tel: 020 36757200 Email: info@allianzpark.com Website: www.allianzpark.com ANGLO MONTICELLO HOUSE Tel: 020 75809922 Email: info@angloeducational.com Website: www.anglomonticellohouse.com BECKETTS FARM CONFERENCE CENTRE Tel: 01564 823402 Email: conference@beckettsfarm.co.uk Website: www.beckettsfarm.co.uk BELLS HOTEL Tel: 01594 832583 Email: enquiries@bells-hotel.co.uk Website: www.bells-hotel.co.uk BODYSGALLEN HALL & SPA Tel: 01492 584466 Email: events@bodysgallen.com Website: www.bodysgallen.com BRINSOP COURT Tel: 01432 509925 Email: enquiries@brinsopcourt.com Website: www.brinsopcourt.com BUCKFAST ABBEY CONFERENCE CENTRE Tel: 01364 645530 Email: conferences@buckfast.org.uk Website: www.buckfastconferences.org.uk CARDIFF UNIVERSITY Tel: 029 20875508 Email: conference@cardiff.ac.uk Website: www.cardiff.ac.uk CLAYTON HOTEL CHISWICK Tel: 020 89965200 Email: cb.chiswick@claytonhotels.com Website: www.claytonhotels.com

Specifiers Index

PUBLIC SECTOR INFORMATION – www.psi-media.co.uk

EVENTSFORCE Tel: 020 77857040 Email: info@eventsforce.com Website: www.eventsforce.com GLASGOW SCIENCE CENTRE Tel: 0141 4205008 Email: call.centre@glasgowsciencecentre.org Website: www.glasgowsciencecentre.org GORSE HILL Tel: 01483 747444 Email: sales@gorsehillsurrey.com Website: www.gorsehillsurrey.com GREGYNOG HALL CONFERENCE CENTRE Tel: 01686 650224 Email: enquiries@gregynog.org Website: www.gregynog.org HINTLESHAM HALL Tel: 01473 652334 Email: reservations@hintleshamhall.com Website: www.hintleshamhall.co.uk IMPERIAL VENUES Tel: 020 75949494 Email: venues@imperial.ac.uk Website: www.imperialvenues.co.uk KINGSGATE CONFERENCE CENTRE Tel: 01733 602040 Email: conference@kingsgateuk.com Website: www.kingsgate-uk.org LADY MARGARET HALL Tel: 01865 274300 Email: conference@lmh.ox.ac.uk Website: www.conference.lmh.ox.ac.uk MALMAISON CHELTENHAM Tel: 0330 0160381 Email: eventsdesk@malmaison.com Website: www.malmaison.com MALVERN COLLEGE Tel: 01684 581640 Email: events@malcol.org Website: www.malvernevents.co.uk MOBEX LIMITED Exhibition House Rigestate, Station Road Berkeley, Gloucestershire GL13 9RL Tel: 01453 511210 Email: allan@mobex.co.uk Website: www.mobex.co.uk

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29

Specifiers Index

www.psi-media.co.uk – PUBLIC SECTOR INFORMATION

DIRECTORY LISTINGS OPEN YOUTH TRUST Tel: 01603 763111 Email: conference@opennorwich.org.uk Website: www.opennorwich.org.uk PARK FARM COUNTRY HOTEL & LEISURE Tel: 01603 810264 Email: enq@parkfarm-hotel.co.uk Website: www.parkfarm-hotel.co.uk PESTANA CHELSEA BRIDGE Tel: 020 70628000 Email: chelsea.bridge@pestana.com Website: www.pestana-chelseabridge.co.uk SKENE HOUSE Tel: 01224 659293 Email: reservations@skene-house.co.uk Website: www.skene-house.co.uk ST HUGH’S COLLEGE Tel: 01865 274424 Email: conferences@st-hughs.ox.ac.uk Website: www.st-hughs.ox.ac.uk THE BRITISH RACING SCHOOL Tel: 01638 669040 Email: events@brs.org.uk Website: www.brs.org.uk THE CAMPUS, WESTON‑SUPER-MARE Tel: 01934 427427 Email: campus@n-somerset.gov.uk Website: www.the-campus.org.uk THE COPTHORNE HOTEL SHEFFIELD Tel: 01142 525480 Email: events.sheffield@millenniumhotels.co.uk Website: www.millenniumhotels.com THE DOUBLETREE BY HILTON LINCOLN Tel: 01522 565180 Email: lincoln.reservations@hilton.com Website: www.doubletree.hilton.com UNIVERSITY OF LIVERPOOL Tel: 0151 7946440 Email: conference@liverpool.ac.uk Website: www.liverpool.ac.uk UNIVERSITY OF STIRLING Tel: 01786 466000 Email: stirlingvenues@stir.ac.uk Website: www.stirlingvenues.com WINFORD MANOR Tel: 01275 472292 Email: reservations@winfordmanor.co.uk Website: www.winfordmanor.co.uk DATA MANAGEMENT INFORMATE UK LIMITED Tel: 01977 624363 Email: Sales@informate.co.uk Website: www.informate.co.uk

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YEARLY BUYERS GUIDE 2017

PROCOMPLY LTD Smart Property Compliance Data Management S3 Oaklands Office Park Hooton Road Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632334 Email: enquires@procomply.co.uk Website: www.procomply.co.uk DESIGN & BUILD ARDEN WINDOWS LTD Tel: 02476 632423 Email: info@ardenwindows.net Website: www.ardenwindows.net CROYDEX Tel: 01264 365881 Email: info@croydex.co.uk Website: www.croydex.com EVOLVE HOME ENERGY SOLUTIONS LTD Tel: 0800 2922554 Email: info@evolvehes.co.uk Website: www.evolvehes.co.uk HOWDENS JOINERY Tel: 0117 3381100 Email: contracts@howdens.com Website: www.howdens.com MASHER BROTHERS Tel: 020 86911632 Email: Sales@masherbros.com Website: www.masherbros.com

DOCUMENT MANAGEMENT AWESOME APPS LTD Tel: 01242 370453 Email: info@awe-apps.com Website: www.awe-apps.com CCUBE SOLUTIONS 13 Diamond Court Opal Drive Milton Keynes Buckinghamshire MK15 0DU Tel: 01908 677752 Email: info@ccubesolutions.com Website: www.ccubesolutions.com MOONRAY 3D PRINTER Tel: 01242 370453 Email: info@awe-apps.com Website: www.moonray3dprinter.eu PROCOMPLY LTD Smart Property Compliance Data Management S3 Oaklands Office Park Hooton Road Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632334 Email: enquires@procomply.co.uk Website: www.procomply.co.uk WARNERS MIDLANDS PLC Tel: 01778 391000 Email: sales@warners.co.uk Website: www.warners.co.uk ENERGY

SJ FLOORING Tel: 0333 2005400 Email: mail@sjflooring.co.uk Website: www.sjflooring.co.uk

ASAP COMPLY LTD Certified Energy Assessments and DECs S3 Oaklands Office Park Hooton Road Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632333 Email: enquiries@asapcomply.com Website: www.asapcomply.com

SPA CARPETS & FLOORING Tel: 01926 337947 Email: info@spacarpetsandflooringlimited.co.uk Website: www.spacarpetsandflooringlimited.co.uk

CALOREX Tel: 01621 856611 Email: sales@calorex.com Website: www.calorex.com

TECO INTERIORS LTD Tel: 01634 267474 Email: sales@tecointeriors.co.uk Website: www.tecointeriors.co.uk

ENERGY ANGELS Tel: 01902 585500 Email: ask@energyangels.co.uk Website: www.energyangels.co.uk

MEADEE FLOORING LTD Tel: 01189 862200 Email: info@meadeeflooring.co.uk Website: www.meadeeflooring.co.uk

YOUNGS FLOORING Tel: 01702 522123 Email: info@youngs-flooring.com Website: www.youngs-flooring.com

EVENTS PIGGOTTS Tel: 01376 535750 Email: sales@pfandb.co.uk Website: www.piggottsflagsandbranding.co.uk

SELSTAR FIREWORKS Tel: 01243 606777 Email: info@selstarfireworks.co.uk Website: www.selstarfireworks.co.uk FACILITIES MANAGEMENT ACTUAL SUPPORT SERVICES LIMITED Tel: 027 04763596 Email: london@actualservices.co.uk Website: www.actualservices.co.uk ASAP COMPLY LTD Accredited property compliance services for the FM Industry S3 Oaklands Office Park Hooton Road, Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632333 Email: enquiries@asapcomply.com Website: www.asapcomply.com BSRIA Tel: 0800 2545700 Email: bsria@bsria.co.uk Website: www.bsria.co.uk CP ELECTRONICS Tel: 0333 9000671 Email: info@cpelectronics.co.uk Website: www.cpelectronics.co.uk DAIKIN APPLIED SERVICE Hawley Mill Hawley Road Dartford Kent DA2 7SY Tel: 01322 428092 Email: info@daikinappliedservice.uk Website: www.daikinappliedservice.uk DRONES ON DEMAND Tel: 0845 0945364 Email: info@dronesondemand.co.uk Website: www.dronesondemand.co.uk FERN & NOBLE Tel: 07703 409804 Email: info@fernandnoble.co.uk Website: www.fernandnoble.co.uk GLAMOCELL Tel: 0843 2893753 Email: rtemple@glamocelluk.com Website: www.glamocelluk.com ISS FACILITY SERVICES Velocity 1 Brooklands Drive Brooklands, Weybridge Surrey KT13 0SL Tel: 0845 0576300 Email: enquiries@uk.issworld.com Website: www.uk.issworld.com

JW UK Tel: 02380 700003 Email: sales@jw-uk-ltd.co.uk Website: www.jw-uk-ltd.co.uk

FIREOUT PROTECTION LTD Tel: 01322 445408 Email: info@fireout.co.uk Website: www.fireout.co.uk

LED HUT Tel: 0333 7720491 Email: GLI@ledhut.co.uk Website: www.ledhut.co.uk

GEOFIRE Tel: 01388 770360 Email: enquiries@geofire.co.uk Website: www.geofire.co.uk

MAXIMUS GREEN Tel: 01843 572574 Email: inbox@maximus-green.co.uk Website: www.maximus-green.co.uk

KENTEC ELECTRONICS LTD Tel: 01322 222121 Email: sales@kentec.co.uk Website: www.kentec.co.uk

PROCARE Tel: 01942 206004 Email: info@procare-ltd.co.uk Website: www.procare-ltd.com

LIGHTNING FIRE Tel: 02392 268999 Email: danielle.attrill@lfltd.co.uk Website: www.lfltd.co.uk

RANSOMES JACOBSEN LTD Ransomes Europark West Road, Ipswich Suffolk IP39TT Tel: 01473 270000 Email: sales@tip.textron.com Website: www.ransomesjacobsen.com

MR. FIRE SAFETY Tel: 01743 510236 Email: info@mrfiresafety.co.uk Website: www.mrfiresafety.co.uk

RJ EVANS FLAT ROOFING LIMITED Tel: 01277 260204 Email: info@rjevansroofing.com Website: www.rjevansroofing.com SFG20 Tel: 01768 860459 Email: sfg20.info@theBESA.com Website: www.SFG20.co.uk TERSUS Tel: 0121 2702550 Email: requests@tersusgroup.co.uk Website: www.tersusgroup.co.uk FIRE SAFETY AQUARIUS FIRE Tel: 0800 640019 Email: sales@aquariusfire.uk Website: www.aquariusfire.uk ASAP COMPLY LTD Fire Risk Assessments & Consultancy S3 Oaklands Office Park Hooton Road, Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632333 Email: enquiries@asapcomply.com Website: www.asapcomply.com BROOKSIDE FIRE SERVICE Tel: 0121 4578484 Email: sales@brooksidefireservice.co.uk Website: www.brooksidefireservice.co.uk DB FIRE SAFETY LIMITED Tel: 0800 7720559 Email: enquiries@dbfiresafety.co.uk Website: www.dbfiresafety.co.uk

Specifiers Index

PUBLIC SECTOR INFORMATION – www.psi-media.co.uk

PINNACLE FIRE & ELECTRICAL LIMITED Tel: 020 88416066 Email: sales@pinnacle-fire.co.uk Website: www.pinnaclefireandelectrical.com SWA LTD Tel: 01453 844333 Email: sales@swaonline.co.uk Website: www.swaonline.co.uk T F INSTALLATIONS LTD Tel: 01727 860657 Email: info@tfinstallations.co.uk Website: www.tfinstallations.co.uk T L FIRE LTD Tel: 020 82884842 Email: info@tlfire.co.uk Website: www.tlfire.co.uk WELWYN GARDEN ALARMS LIMITED Tel: 01707 266306 Email: sales@welwyngardenalarms.co.uk Website: www.welwyngardenalarms.co.uk WORTH FIRE PROTECTION Tel: 01634 325835 Email: info@worthfire.co.uk Website: www.worthfireprotection.co.uk HEALTH & SAFETY ASAP COMPLY LTD Health and Safety Consultancy Services S3 Oaklands Office Park Hooton Road Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632333 Email: enquiries@asapcomply.com Website: www.asapcomply.com

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Specifiers Index

www.psi-media.co.uk – PUBLIC SECTOR INFORMATION

DIRECTORY LISTINGS BALLYCLARE LIMITED The Forum Hercules Business Park Bird Hall Lane, Stockport Cheshire SK3 0UX Tel: 0844 4932808 Email: info@ballyclarelimited.com Website: www.ballyclarelimited.com BUILD-YOU-UP.COM Tel: 07557 887665 Email: mail@build-you-up.com Website: www.build-you-up.com MCG TRAINING Tel: 01252 725656 Email: admin@mcgtraining.co.uk Website: www.mcgtraining.co.uk TRAKA Tel: 01234 712345 Email: Serena.Franklin@traka.com Website: www.traka.com HUMAN RESOURCES COVENTRY UNIVERSITY Tel: 024 77654960 Email: uaw@coventry.ac.uk Website: www.apprenticeship-university.co.uk GAMELEARNTM Tel: 0203 7695632 Email: info@game-learn.com Website: www.game-learn.com IN2ITIVE Tel: 01733 229781 Email: info@in2itive.co.uk Website: www.in2itive.co.uk LEARNING UNLIMITED Tel: 0345 8501055 Email: info@learningunlimiteduk.com Website: www.learningunlimiteduk.com LITMOS HEROES Tel: 020 80887700 Email: saveme@litmosheroes.com Website: www.litmosheroes.com TALENTEAM Tel: 020 33719523 Email: info@talenteam.com Website: www.TalenTeam.com THE ENERGY MANAGERS ASSOCIATION (EMA) Tel: 020 31762834 Email: jana.skodlova@theema.org.uk Website: www.theema.org.uk INFECTION CONTROL DIFFX Tel: 01484 505615 Email: info@mtpinnovations.com Website: www.mtpinnovations.com

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YEARLY BUYERS GUIDE 2017

YELLOWSTONE HEALTHCARE LTD Tel: 020 38769258 Email: info@yellowstonehealthcare.co.uk Website: www.yellowstonehealthcare.co.uk OUTDOOR & LEISURE BELCHIM CROP PROTECTION Tel: 01480 403333 Email: info@belchim.com Website: www.belchim.com BENTLEY COPSE ACTIVITY CENTRE Tel: 01483 202424 Email: admin@bentleycopse.org Website: www.bentleycopse.org CHAPIN Tel: 01236 821355 Email: sales@craigmarloch.co.uk Website: www.craigmarloch.co.uk FRESH AIR FITNESS Tel: 01483 608860 Email: sales@freshairfitness.co.uk Website: www.freshairfitness.co.uk HAHN PLASTICS LTD Tel: 0161 8501965 Email: info@hahnplastics.co.uk Website: www.hahnplastics.com HEXA SPORTS LTD Tel: 0121 783 0312 Email: sales@hexasports.co.uk Website: www.hexasports.co.uk IVY MAINTAIN AND DEVELOP LTD Tel: 01621 819526 Email: info@ivymaintainanddevelop.co.uk Website: www.ivymaintainanddevelop.co.uk RAW Tel: 0345 1668491 Email: raw.enquiries@raw-group.com Website: www.raw-group.com TOTNES RARE BREEDS FARM Tel: 01803 840387 Email: contact@totnesrarebreeds.co.uk Website: www.totnesrarebreeds.co.uk WALTON FIRS Tel: 01932 863243 Email: info@waltonfirs.co.uk Website: www.waltonfirs.co.uk RECRUITMENT BLUEROCK HEALTHCARE Tel: 0800 8886165 Email: info@bluerockcare.com Website: www.bluerockcare.com

FASEHA HEALTHCARE RECRUITMENT LTD Tel: 01233 226068 Email: info@f-hr.co.uk Website: www.f-hr.co.uk H1 HEALTHCARE Tel: 0845 6432610 Email: recruitment@h1healthcare.com Website: www.h1healthcare.com HEAD MEDICAL Tel: 0131 2262200 Email: info@headmedical.com Website: www.headmedical.com MESSLY Tel: 020 72054995 Email: hello@messly.co.uk Website: www.messly.co.uk RISK MANAGEMENT ASAP COMPLY LTD Accredited property risk assessment services S3 Oaklands Office Park Hooton Road Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632333 Email: enquiries@asapcomply.com Website: www.asapcomply.com SELUFEN Tel: 020 32913281 Email: solution@selufen.com Website: www.selufen.com SECURITY BSI Tel: 0345 2221711 Email: cyber@bsigroup.com Website: www.bsigroup.com CEIA Unit 4, Tything Park Tything Road East, Alcester Warwickshire B49 6ES Tel: 01789 868840 Email: jeff.cook@ceia.co.uk Website: www.ceia.co.uk DARK KNIGHT SECURITY Tel: 0843 2893727 Email: info@darkknightsecurity.co.uk Website: www.darkknightsecurity.co.uk GALLAGHER Tel: 024 76641234 Email: info.eu@security.gallagher.com Website: security.gallagher.com

MACS AUTOMATED BOLLARD SYSTEMS LTD Tel: 0161 3206462 Email: enquiries@macs-bollards.com Website: www.macs-bollards.com NORTECH Tel: 01633 485533 Email: sales@nortechcontrol.com Website: www.nortechcontrol.com TECHNOLOGY & APPS AWESOME APPS LTD Bears Den Cheltenham Road Painswick Gloucestershire GL6 6TU Tel: 01242 370453 Email: info@awesome.apps.com Website: www.awe-apps.com

WE ARE LEAN AND AGILE First Floor Telecom House 125-135 Preston Road Brighton East Sussex BN1 6AF Tel: 01803 424050 Email: sales@weareleanandagile.com Website: weareleanandagile.com TRANSPORT AT 3D-SQUARED Tel: 0778 9713087 Email: info@3d-squared.com Website: www.at3d-squared.com

WATER MANAGEMENT ASAP COMPLY LTD L8 Legionella Risk Assessments S3 Oaklands Office Park Hooton Road Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632333 Email: enquiries@asapcomply.com Website: www.asapcomply.com

CDG Tel: 020 36211000 Email: hello@groupcdg.com Website: www.groupcdg.com

CENTRAL SCANNING Tel: 01527 558282 Email: info@central-scanning.co.uk Website: www.central-scanning.co.uk

CROCODILE FLOOD SOLUTIONS LTD Hamilton House 9 Hucknall Road Nottingham Nottinghamshire NG5 1AE Tel: 0845 0941281 Email: info@crocodilefs.co.uk Website: www.crocodilefs.co.uk

HEATLOAD Tel: 01243 575106 Email: enquiries@heatload.co.uk Website: www.heatload.co.uk

CONTINENTAL Tel: 01895 425900 Email: info@conti-tyres.co.uk Website: www.continental-tyres.co.uk

FUGRO Tel: 01491 820400 Email: geoservices.uk@fugro.com Website: www.fugro.com

IPLATO HEALTHCARE Tel: 020 80880068 Email: info@iplato.net Website: www.iPLATO.net

H-B DESIGNS LTD Tel: 01380 840819 Email: team@hbdesigns.co.uk Website: www.hbdesigns.co.uk

HYDROMASTER Tel: 020 38683300 Email: info@hydromaster.com Website: www.hydromaster.com

JISC (GOVROAM) Lumen House Library Avenue Harwell Oxford Didcot Oxfordshire OX11 0SG Tel: 0300 3002212 Email: govroam@jisc.ac.uk Website: www.jisc.ac.uk/govroam PROCOMPLY LTD Smart Property Compliance Data Management S3 Oaklands Office Park Hooton Road Ellesmere Port Cheshire CH66 7NZ Tel: 0151 3632334 Email: enquires@procomply.co.uk Website: www.procomply.co.uk

JUSTPARK Tel: 07552 502943 Email: gavin@justpark.com Website: www.justpark.com

INTERFLOW UK Tel: 01952 510050 Email: sales@interflow.co.uk Website: www.interflow.co.uk

PROTECH Tel: 0121 3252620 Email: sales@protech.co.uk Website: www.protech.co.uk SHIELD SAFETY GROUP Tel: 020 37403744 Email: sales@shieldsafety.co.uk Website: www.shieldsafety.co.uk

BRADSHAW ELECTRIC VEHICLES Tel: 01780 782621 Email: enquiries@bradshawev.com Website: www.bradshawev.com

WAMITAB Tel: 01604 231950 Email: info.admin@wamitab.org.uk Website: www.wamitab.org.uk

WASTE MANAGEMENT CIWM (CHARTERED INSTITUTION OF WASTES MANAGEMENT) Tel: 01604 620426 Email: ciwm@ciwm.co.uk Website: www.ciwm.co.uk GRABCO Tel: 01279 600578 Email: info@grabco.co.uk Website: www.grabco.co.uk GULLIVER’S Tel: 0870 8509990 Email: bristolrental@gullivers.co.uk Website: www.gullivers.co.uk HADFIELD WOOD RECYCLERS Tel: 0161 3702360 Email: enquiries@hadfield.co.uk Website: www.hadfield.co.uk

Specifiers Index

PUBLIC SECTOR INFORMATION – www.psi-media.co.uk

LAND AND MINERALS CONSULTING LTD (LMCL) Tel: 01275 543983 Email: info@landandminerals.co.uk Website: www.landandmineralsconsulting.com MANUP KEY LIMITED DCR Inspection Systems Ltd Unit 4 Taff Business Centre Tonteg Road Treforest Pontypridd CF37 5UA Tel: 01443 841540 Email: info@manupkey.uk Website: www.manupkey.uk WILO UK Second Avenue Centrum 100 Burton-upon-Trent StaffordshireDE14 2WJ Tel: 01283 523000 Email: sales@wilo.co.uk Website: www.wilo.co.uk

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33

Advertisers Index

www.psi-media.co.uk – PUBLIC SECTOR INFORMATION

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YEARLY BUYERS GUIDE 2017

06/07/2017 12:10

SPECIFIED WITH CERTAINTY. WORN WITH CONFIDENCE. TRUST BALLYCLARE TO DELIVER QUALITY PROTECTIVE CLOTHING BACKED BY A KNOWLEDGEABLE, EXPERIENCED SERVICE.