Business Continuity Policy
ISO22301 Toolkit Version 3 ©CertiKit 2016
Business Continuity Policy
Implementation Guidance (The header page and this section must be removed from final version of the document)
Purpose of this document The Business Continuity policy acts as the root “Quality Manual” of the Business Continuity Management System (BCMS) and must be approved by Top Management (defined as the “person or group of people who direct and control the organisation at the highest level”) as evidence of their commitment.
Areas of the standard addressed Section 5.3 of the standard sets out some of what the policy must contain, and these areas are covered by the template document. We would therefore recommend that no section headings are removed.
General Guidance Prior to the certification audit you must ensure that the policy has been communicated to relevant staff, that they have understood it and that these facts are evidenced e.g. via meeting minutes. The inviting and answering of questions during such a meeting is likely to show evidence of understanding. We would also recommend that the document is made available via the intranet if you have one or any other appropriate means.
Review Frequency We would recommend that this document is reviewed as part of an annual exercise which should include significant business involvement to ensure that changed requirements are captured and feedback obtained.
Toolkit Version Number ISO22301 Toolkit Version 3 ©CertiKit 2016.
Document Fields This document may contain fields which need to be updated with your own information, including a field for Organization Name that is linked to the custom document property “Organization Name”. To update this field (and any others that may exist in this document):
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1. Update the custom document property “Organization Name” by clicking File > Info > Properties > Advanced Properties > Custom > Organization Name 2. Press Ctrl a on the keyboard to select all text in the document (or use Select, Select All on the ribbon) 3. Press F9 on the keyboard to update all fields 4. When prompted, choose the option to just update TOC page numbers If you wish to permanently convert the fields in this document to text i.e. so that they are no longer updateable, then you will need to click into each occurrence of the field and press Ctrl Shift F9. If you would like to make all fields in the document visible then go to File > Options > Advanced > Show document content > Field shading and set this to “Always”. This can be useful to check that you have updated all fields correctly. Further detail on the above procedure can be found in the Toolkit Completion Instructions within the Project Resources folder.
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Document Ref. Version: Dated: Document Author: Document Owner:
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BCMS-DOC-05-1 1 [Insert date]
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Revision History Version Date
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Contents 1
INTRODUCTION ....................................................................................................................................... 7
2
BUSINESS CONTINUITY POLICY ........................................................................................................ 8 2.1 2.2 2.3 2.4 2.5
SETTING BUSINESS CONTINUITY OBJECTIVES ........................................................................................... 8 COMMITMENT TO SATISFYING APPLICABLE REQUIREMENTS .................................................................... 8 CONTINUAL IMPROVEMENT OF THE BCMS ............................................................................................... 9 APPROACH TO MANAGING RISK ............................................................................................................. 10 CONTROL OF DOCUMENTS AND RECORDS............................................................................................... 11
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1 Introduction As a modern, forward-looking business, [Organization Name] recognises at senior levels the need to ensure that its business operates smoothly and without interruption for the benefit of its customers, shareholders and other stakeholders. In order to provide such a level of continuous operation, [Organization Name] has implemented a Business Continuity Management System (BCMS) in line with the international standard for business continuity, ISO22301. The operation of this BCMS has many benefits for the business, including:
Protection of revenue streams and company profitability Ensuring the supply of goods and services to customers Maintenance and enhancement of shareholder value Compliance with legal and regulatory requirements
It is important to understand which areas of the business are currently within the umbrella of the BCMS and which are excluded. The boundaries of the BCMS as implemented within [Organization Name] are defined within the document entitled Business Continuity Context, Requirements and Scope. It is recommended that this document should be reviewed in conjunction with this policy. The purpose of this document is to define an overall policy with regard to business continuity that is appropriate to the purpose of [Organization Name], and includes:
A framework for setting business continuity objectives A commitment to satisfying applicable requirements A commitment to continual improvement of the BCMS
This BCMS Policy is available in both paper and electronic form and will be communicated within the organisation and to all relevant stakeholders and interested third parties.
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2 Business Continuity Policy 2.1
Setting Business Continuity Objectives
The high-level objectives for business continuity within [Organization Name] are defined within the document Business Continuity Context, Requirements and Scope. These are fundamental to the nature of the business and should not be subject to frequent change. These overall objectives will used as guidance in the setting of lower level, more short-term objectives for business continuity planning within an annual cycle timed to coincide with organisational budget planning. This will ensure that adequate funding is obtained for the improvement activities identified. These objectives will be based upon a clear understanding of the overall business requirements and how they may change during the year. Business continuity objectives will be documented in the Business Continuity Management Plan for the relevant financial year, together with details of a plan for how they will be achieved. Once approved, this plan will be reviewed on a quarterly basis as part of the management review process, at which time the objectives will also be reviewed to ensure that they remain valid. If amendments are required, these will be managed through the organisational change management process.
2.2
Commitment to Satisfying Applicable Requirements
Commitment to the delivery of business continuity extends to senior levels of the organisation and will be demonstrated through this Business Continuity Policy and the provision of appropriate resources to establish and develop the Business Continuity Management System. Top management will also ensure that a systematic review of performance of the programme is conducted on a regular basis to ensure that quality objectives are being met and quality issues are identified through the audit programme and management processes. Management Review can take several forms including departmental and other management meetings. Within the field of Business Continuity Management, there are a number of key roles that need to be undertaken to ensure the success of the BCMS and protect the business from risk. The [Business Continuity Manager] shall have overall authority and responsibility for the implementation and management of the Business Continuity Management Quality system, specifically:  
The identification, documentation and fulfilment of applicable requirements Assigning authorities and responsibilities for the implementation, management and improvement of BCM processes
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Integration of business processes with the BCMS Compliance with statutory, regulatory and contractual requirements in the management of assets used to deliver products and services Reporting to top management on performance and improvement of the BCMS
It is also the responsibility of the [Business Continuity Manager] to ensure that employees understand the roles they are required to fulfil and that they have appropriate skills and competence to do so. [Organization Name] will ensure that all employees involved in business continuity management are competent on the basis of appropriate education, training, skills and experience. The skills required to ensure business continuity will be determined and reviewed on a regular basis together with an assessment of existing skill levels within [Organization Name]. Training needs will be identified and a plan maintained to ensure that the necessary competencies are in place. Training, education and other relevant records will be kept by the HR Department to document individual skill levels attained. Full details of the responsibilities associated with each of the required roles and how they are allocated within [Organization Name] are given in a separate document entitled Business Continuity Management Roles, Responsibilities and Authorities. [Organization Name] makes use of various third parties, both internal and external, in the delivery of products and services to its customers. Where this involves the operation of a business process, or a part of the process on behalf of [Organization Name], that falls within the defined scope of the BCMS, this is identified in the Business Continuity Management Plan. In all cases, [Organization Name] will retain governance of the relevant BCM processes by demonstrating:
Accountability for the process Control of the definition of and interface to the process Performance and compliance monitoring Control over process improvements
This will be evidenced by documents and records such as contracts, meeting minutes and performance reports.
2.3
Continual Improvement of the BCMS
[Organization Name]’s policy with regard to Continual Improvement of the BCMS is to:
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Continually improve the effectiveness of the Business Continuity Management System across all areas within scope Enhance current processes to bring them into line with good practice as defined within ISO 22301 Achieve ISO 22301 certification and maintain it on an on-going basis Increase the level of proactivity (and the business perception of proactivity) with regard to the on-going management of business continuity Achieve an enhanced understanding of and relationship with the business units to which the BCMS applies Review relevant metrics on an annual basis to assess whether it is appropriate to change them, based on collected historical data and feedback from relevant sources Obtain ideas for improvement via regular review meetings with stakeholders and document them in a Continual Improvement Plan Review the Continual Improvement Plan at regular management meetings in order to prioritise and assess timescales and benefits Ideas for improvements may be obtained from any source including customers, suppliers, employees, risk assessments and audits. Once identified they will be added to the Continual Improvement Plan and evaluated by the staff member responsible for Continual Improvement. As part of the evaluation of proposed improvements, the following criteria will be used:
Cost Business Benefit Risk Implementation timescale Resource requirement
If accepted, the improvement proposal will be prioritised in order to allow more effective planning.
2.4
Approach to Managing Risk
Risk management will take place at several levels within the Business Continuity Management System, including:
Business continuity management planning – risks to the achievement of objectives Business continuity risk assessment Assessment of the risk of changes as part of the business change management process At the project level as part of the management of significant business change
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High level risk assessments will be reviewed on an annual basis, or upon significant change to the business environment. For more detail on the approach to risk assessment please review the document Risk Assessment and Treatment Process. Once in place, it is vital that regular reviews take place of how well business continuity management processes and procedures are being adhered to. This will happen at three levels: 1. Structured regular management review of conformity to policies and procedures within [Organization Name] 2. Internal audit reviews against the ISO 22301 standard by the [Organization Name] Quality Team 3. External audit against the standard in order to gain and maintain certification to ISO22301 Details of how internal audits will be carried out can be found in the Procedure for Internal Audits.
2.5
Control of Documents and Records
All business continuity management policies and plans that form part of the BCMS must be documented. The way in which these documents are created and managed through their lifecycle is set out in Procedure for the Control of Documented Information. All documents in the BCMS are uniquely numbered and the current versions are tracked – see document Business Continuity Management System Documentation Log. The keeping of records is a fundamental part of the Business Continuity Management System. Records are key information resources and represent evidence that processes are being carried out effectively. The controls in place to manage records are also defined in the document Procedure for the Control of Documented Information.
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