Copyright notice

Based on ITIL Service Transition Book 2011. Copyright © AXELOS Limited 2011. Reproduced under license from AXELOS.

8.2 Abbreviations

The following abbreviations are used in this document:

• CAB: Change Advisory Board • CI: Configuration Item • CMS: Configuration Management System • CSF: Critical Success Factor • CSI: Continual Service Improvement • ECAB: Emergency Change Advisory Board • IT: Information Technology • ITIL: Information Technology Infrastructure Library • RFC: Request for Change • SKMS: Service Knowledge Management System

8.3 References

The following sources have been used in the creation of this process document and should be consulted for more information on particular aspects of it:

• ITIL Service Transition Book 2011. Copyright © AXELOS Limited 2011 • [Organization Name] IT organization structure, published dd/mm/yyyy • [Organization Name] Business Strategy yyyy-yyyy • [Organization Name] IT Strategy yyyy-yyyy • [Organization Name] IT Service Management Strategy yyyy-yyyy