Change Management Process
Based on ITIL Service Transition Book 2011. Copyright © AXELOS Limited 2011. Reproduced under license from AXELOS.
8.2 Abbreviations The following abbreviations are used in this document: • • • • • • • • • •
CAB: Change Advisory Board CI: Configuration Item CMS: Configuration Management System CSF: Critical Success Factor CSI: Continual Service Improvement ECAB: Emergency Change Advisory Board IT: Information Technology ITIL: Information Technology Infrastructure Library RFC: Request for Change SKMS: Service Knowledge Management System
8.3 References The following sources have been used in the creation of this process document and should be consulted for more information on particular aspects of it: • • • • •
ITIL Service Transition Book 2011. Copyright © AXELOS Limited 2011 [Organization Name] IT organization structure, published dd/mm/yyyy [Organization Name] Business Strategy yyyy-yyyy [Organization Name] IT Strategy yyyy-yyyy [Organization Name] IT Service Management Strategy yyyy-yyyy
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