1 Introduction

The success of [Organization Name] depends upon providing quality products and services that customers want. In order to do this, it is important that the requirements for our products and services are clearly understood, particularly before any design and development work is undertaken.

The purpose of this document is to define in overview the process to determine requirements within [Organization Name], including its inputs, the specific activities involved in each step of the process and its outputs. It also defines how the process is measured and reported on and the roles involved.

The following key QMS processes are related to this process and are covered in separate documents:

Design and development External provider management Production and service provision