4.1 Overview

4 Implementation procedure

4.1 Overview

This service continuity plan uses cloud resources to replicate the failed on-premise servers and associated equipment. These resources, contained within a virtual private cloud, will include a number of virtual servers, database resources, storage and virtual networking configurations. These cloud facilities will be used to recover the following main business systems:

SRV04 CRM server SRV08 Accounts Server SRV01 File and print server

The service provided in these circumstances will be limited to the following major IT services:

CRM Finance File serving Printing Payroll Internet access

The following IT services will not be available:

Phone system Data query tools Asset Management system Staff time tracking

An external disaster recovery service has been contracted to assist with the implementation of the plan and will work with the IT recovery team to ensure its success.