Service Design and Sustainability 2013 by Anne Stein

Service Design and Sustainability

SuSeDe 2013

Summary The KISD group............................................................................... 4 Introduction......................................................................................5

Context - Erasmus Project.......................................................... 6

Context - Location..................................................................... 7

Tutors.............................................................................................. 8 Schedule......................................................................................... 9 Lectures - Reflections....................................................................... 10 Project briefs.................................................................................. 18 Brief 1 - Team 1....................................................................... 19 - Team 2...................................................................... 25

Brief 2 - Team 1...................................................................... 37 - Team 2...................................................................... 43

Brief 3 - Team 1...................................................................... 52 - Team 2...................................................................... 61

Brief 4 - Team 1...................................................................... 67 - Team 2...................................................................... 73

The KISD group

Prof. Birgit Mager

Alexandra Agafonova

Anastasia Agafonova

Anne Hegge

Clara Sofia Fernández

Jana Manfroid

Letícia Gonçalves dos Santos

Maria Laura Elizondo

Ximena Vega Morales

Introduction SuSeDe, â&#x20AC;&#x153;Emerging theories, methodologies and applications in the area of design: Sustainability and Service Designâ&#x20AC;? is an Erasmus intensive programme (IP) organized by the Department of Product and Systems Design of the university of the Aegean located on the island of Syros, Greece. The intensive program aims to inform the participants about new approaches to design theory and methodology. By initiating a meaningful dialogue between design and service thinking both can be enriched through the diffusion of information generated in both fields. Through design, service methods can help design experiences that are more efficient and more effective. Service designers address issues of interaction and user experience as well as the design of both physical and digital artifacts of the service system. At the same time we must incorporate knowledge for the fields of accessibility, sustainability and other disciplines of design in the design of services in the same way that they are incorporated in industrial design. In parallel, philosophical and ethical questions raised in todayâ&#x20AC;&#x2122;s society concerning sustainability and service design, need scientifically enriched approaches instead of simply creating tools and methodologies. Epistemology-based theories and frameworks from the various disinclines of design and philosophy can support and accommodate interesting theory-based and project-based learning and to proactively synthesise novel and rich academic educational experiences and perspectives.

Erasmus Program The Cultural program happened in partnership with the Erasmus Program and with the participation of students from many different nationalities, from five different universities partners of the program: Kรถln International School of Design (Germany), Politecnico di Milano (Italy), Lancaster University (England), University of Aegean (Greece) and TU Delft (The Netherlands).

Greece

Cyclades Islands

Location Syros

Sustainable & Service Design 2013 (SUSEDE 13) was hosted by the University of Aegean, in the Island of Syros (Greece). Syros (Greek: Σύρος), or Siros or Syra is a Greek island in the Cyclades, in the Aegean Sea. It is located 78 nautical miles (144 km) south-east of Athens. The area of the island is 83.6 km2 (32 sq mi) and it has 21,507 inhabitants (2011 census). The largest towns are Ermoupoli (Hermoupolis), Ano Syros, and Vari. Ermoupoli is the capital of the island and of the Cyclades. It has always been a significant port town, and during the 19th century it was even more significant than Piraeus. In the following decades the city declined. Recently, its economy has greatly improved, based on the service industry.www

Tutors

Prof. Birgit Mager

Anna Meroni

Prof. Peter Kroes

Prof. Stuart Walker

Davide Fassi

Nacho Carbonell

Kรถln International School of Design

Lancaster University

Politecnico di Milano

TU Delft

Professional designer / Artisan

Schedule SUSEDE 13 hes the duration of two weeks. During the first 6 weekdays the students had lectures from the tutors within topics related to sustainability and service design. In the end of the first week the students were divided in group and received a briefing. In the second week the groups had five days to present an outcome for their briefing .

September 2013 16

Presentations Lectures

Project Work 20

Lectures Reflections Monday 16th Sept. 2013 12:00 - 13:00

Design for Sustainability - Stuart Walker (Lancaster University) Prof. Stuart Walker proposes us to be more careful with vocabulary we use, for example the word “consumer” or “user” is automatically reducing person vas an owner of a thing or of performance. He suggest that being sustainable implies taking responsability for our actions. It means to reconnect a moral consequence to our actions, and considerate not only one dimension, but the change as the whole. He defines sustainability not as a goal, but as a process of change of internal self and external world, a way of living in the world understanding ourselves in a relation to … and says that Design is often creating more problems than really solving. He explains materialism as a philosophy whether individualism is more an idea of happiness through consumption. People tend to favour the physical over metaphysical and express oneself through the product they one would use. The new sustainable schemes of sharing or leasing and not certainly possessing stuff is a new trend which has been quickly accepted by the society and comes closer to sustainable moral attitude. Stuart talks about consumerism as an encouragement of consumption and a route to unsustainability. According to him globalisation is the main cause for job losses, costs, underpricing ressources and human exploitation. In his lectures, Stuart Walker talked about a systematic shift towards creating sus-

tainable environments. He describes today´s general situation as an non-creative loud environment, which is ment to seduce us to consumption and amusing ourselves to deaths. He claimes that human creativity can´t exist in an environment, which bombards us permanently with new things and new offers. Contrary, to achieve sustainable lifestyle, a status of solitude, contemplation and reflection has to be achieved. A sustainable way of living has to give equal recognition to complementary aspects of the human conditions and spiritual wellbeing is directly linked to the natural world. The holistic outlook on the world around us is fostered by solitude, contemplation and reflection.The environment has to become silent again in order to be creative. How can this different order: The sustainable, slow way of creation be established in society. The biggest sustainability challenge is to change people’s assumptions and attitudes towards sustainable development. There is a need for systemic shift and a new path for a design means a more profound notion of what is it to be a human being, a community, citizens on a finite, fragile planet. It is important to understand that it can’t happen within one short decision to change the whole way of living, but the role of designer is to provide, to offer, to visualize new paths and new ideas which could start rolling the change. On a huge scale of big power, Walker proposes a political solution, which could be realized through raising the price of the unsastainable products through taxes. The consequence would be that their would be less product consumption, but when qualitiy of products would be taken more into consideration. This would evoke into an desencouragement of consumption, and lead to a society where imagination forms the value in itself, through reimplanting

the meaning of things, rather then the price. He tend to redress aspects of modernity he defined before: decline of religion, interconnectedness, duality, fragmentality, disenchantment with the universe, boredom, meaninglessness. The sustainable aesthetics not only are conceptualize to appeal, but to transmit a moral conviction, a feeling for respoinibility, a consient relationship to things, beeing surrounded/ connected to things that are beautifull but impermanent, and could be underestood as things in a state of process, in movement and in transformation. Walker talkes about globalization as an economic style, that swallows and flattens real interconnectness, but moves things around, he comment as „a sense of dis-ease“. This fragmentary order in which exchange of goods takes place, from the poor to the rich, is unsustainable. Walker charecterized this tendency as a „loss of meaning“. An instrumentalization of the planet to an econonomic end. To counteract this trend, Walker propose to reversion our behaviour through reflection on the proper meaning of things, by focusing on more spiritual understanding of the environment, and less material classification. The value isn´t anymore to read as aresult of an comparison of material properties, but to be decided on the base of relative needs, the difference of meaning and value. Another question Stuart Walker rises, whether Design is solving existing problems or creating new ones? He considers timelines, deadlines creating relationship of pressure towards free creative thinking. The term innovation should not be perceived by masses as only technological. Cooperation with industries may have a negative impact on academia regarding sustainability, as the academic research should stand back and think about things without being involved. Walker describes a more philosophical approach towards initializing change.

Tuesday 17th Sept 2013 16:00 - 18:00

Reclaiming Public Space - Davide Fassi (Polimi) Davide was mainly talking about the ToolKit - series of specific tools dedicated to one activity. It is an enabling tool to empower local actors to take action by themselves or collectively toward better daily living. He studies temporary urban solutions and sees time as a constructor, a destructor, as index of satisfaction (quality, participation), as design constraint (new answers and opportunities). Within his lecture he circled the topic of construction as a movement of material in time. He introduced his three ways of looking at time: temporary (medium-short time), ephemeral (one day life) and provisional (which could be replaced, but in a different way). Davide explains temporary solutions as tools, projects, strategies which influence any space/building, opening up a process of functional and perceptive change in conjunction with temporary events linked to hospitality, retail, spare time, entertainment and work. The temporariness can be used as a tool, creating more fluid and changeable spaces which depend on “functionalisation”, creating scenarios for spaces. He talked about cities with an expiry date. European cities in crisis for arrival of technological revolution that changed that face of international territories and encouraged the emergence of megacities are in search of new values and identities. Cities with timetables, fluxes, users and wanderers.

Wednesday 18th Sept 2013 18:00 - 20:00

Creativity and Rationality in Design: Enemies or Brothers in Arms? - Peter Kroes (TUDelft) What is creative design? And what does it mean to be rational? Peter Kroes confronted the audience with two questions and asked everybody to reflect on them for oneself. He pointed out the issue, if creativity and rationality can go hand in hand in design. Creative product transend their background, where as rational product justify their background. Boths are processes that evokes in making artificial from natural: slowly modifying natural state through changing physical and chemical compontents. It is a paradox in itself - recreating the nature. Artificial falls apart in two domains: technological and social. How to spell out the intuitive notions of ‘technical aspect system’ and ‘social aspect system’? How to represent precisely the idea that socio-technical systems ‘involve’ technical and social ‘aspects’? A system formed by Rational thinking that deals with, actions and beliefs,in terms of reasons, selecting the optimal mean for realizing a given end. rational process means efficacy and efficiency. Creative process means novelty. Creativity is associated with notions like ‘inspiration’, ‘flashes of insight’, ‘mystery’, ‘miracles’, etc. Creativity is ‘impenetrable for rationality’. Rationality is associated with notions like ‘systematic analysis’, ‘step by step’, ‘justification’, ‘reasons’, ‘reasoning in a logical way’, ‘making the best choice’ etc. Peter Kroes claims that Rationality leaves no room for cre-

ativity. Creativity and Rationality appear to be enemies: they don’t allow each other into their territory. To me it still stays uncertain, why it might be pregiven that creativity and rationality exclude each other, I would rather propose that its means aren´t interconnected, but there is a lot of common ground, just the reason we can talk about boths things within one lecture means to me that there is a common purpose (linking to Anna Meroni) in the intention in which both words are usable. The purpose could be called: Leading innovation, or maybe functional/formal abstraction. Conclusion: Creativity and rationality are not enemies but fight on different fronts (in different contexts). Creativity in the context of discovery (variation) and Rationality in the context of justification( selection). The distinction between context of discovery and context of justification is problematic. So what does it mean, for a socio-technical system to be sustainable? Moral problems about technical artefacts are to be located in their context of use, not in these artefacts themselves.

Wednesday 18th Sept 2013 9:00 - 11:00

Community Centered Design - Anna Meroni (Polimi) Anna Meroni started her lecture by presenting her objective within her design work: CCD (Community Centered Design) means designing with groups of stakeholders having

different agendas, interests and motivations (Design FOR services). Anna reflects on a new design demand - as designers we have to deal with new problems in a new context and with old problems in old conditions. Service is a regulated form of co-production of benefits between two or more parties, aiming at solving certain problem through the application of knowledge and skills. The human factor as a center of service (an individual) - it is in the hands of people executing the service, within the way they behave they influence the quality of service. She works on creating a context for experimentation and failure in a way thats not damaging.She made clear, In order to converge different groups for causing a social change, it is not helpfull to discuss the different motivation nor to align the different expectation, but to agree on a common goal The purpose would hold the different interessts in balance, understanding the suffiicent relation among the diverse reasons, but not combine them in order to achieve efficeny. Efficiency is a technical and organisational optimisation whether sufficiency is a change of the parameters of real and percieved satisfaction in obtaining results. There happens a revolution of efficiency and sufficiency. This means acting on dematerialisation of use and consumption based on access to goods and having utility instead of ownership. New idea of wellbeing, based on differnet values and ideas of convenience in life: slow thinking, commodification of things. The redesign of service interaction can be the main driver for changing the systems, basing on the assumption that, Interactions shape systems and organisations. Anna Meroni brought various examples for design through interaction: co-design; An approach

that invites the estimated clients to participate into the design process. Decisions are not dispensed but advised by the designer. She mentioned various fields of working as co-housing organisations, co-traveling- co-exhibiting, communal gardening. Meroni puts emphasis on the social innovation aspect, which for her is the way to sustainablity. Sustainability needs to be desirable, aesthetics and visual quality are very important. If we can create systems that take all the ressources into consideration and can take the resposibility for their action, when its not „exploiting“, but „exchanging“ goods, then we bettered. Meroni mentioned some tools that they use on a regular basis throughout the many project examples they’ve shared, but were very described very shallow:..interviews to users/stakeholders, event prototypes, idea cards, always include ‘tool kits’ at the workshops to test their service prototypes (stickers, idea cards, booklets) kind of ‘gimmicks’.

Friday 20th Sept 2013 11:00 - 13:00

Behavioral Change - Birgit Mager (KISD) “SERVICE DESIGN HELPS TO innovate (create new) or improve (existing) services to make them more useful, usable, desirable for clients and efficient as well as effective for organisations. It is a new holistic, multidisciplinary, integrative field.“ Service Design, practical access to an evolving field, Stefan Moritz 2005 (MEDes KISD)

Prof. Birgit Mager started with a short general introduction into the topic, claiming that, service are the actions that compound the condition for a market-product to exist. As for example, a lighting bulb, wouldn´t be approachable by the masses, without the services like „ distribution, content, installation, invoicing, maintenance, energy plants. In this first part of the lecture the difference of Product and Service- Design and their correlation had been adressed, Focusing on the service, as an paradigm for creation and a discipline, Prof. Mager confronted us with the question after when does the service start? In which point, the behivour had been designed, which time sequence does the service designer deal with, and work on changing the coinsidental behaviour into a planned and strategized one. To find this out it is necessery to cultivate empathy for the final consumer, and think out of his/ her head. When does the consumer decide to use the service and for which reasons. How could the service be extended into working as a selfrelying system? How does this experience could be collected, parting from and used to create data, which then can be evaluated and used to reajust the system? The Gap model was introduced by Prof. Mager as one method of service marketing to adjust and manage and increase the expectations of the client. Through this presented methods a desire for change could artificially be created followed by a value-configuration. In order to turn the change management more effective, a sense of urgency has to be integrated. Design tools, as the ability to visualize strong-case scenerarios, create illusions are key-competencies to invent service design systems to step in to change the existing services into more sustainable ones.

Prof. Mager came up with examples of successfull service design projects she instructed within KISD context. Each of them f in a different field. By mentioning them briefly one after another, one could get a clear impression of the divergent field, service design had been practised, but also about the parallelities of each project case in a sense that their is an journey/an experience, and their is an motivation/a need for the journey, and their is the stakeholders, who wants to maximize their profit/ value (could be economical, or eduactional or social) So how could the value increase, by restructuring/ reorganizing/ systematizing the product/the service. In the example of „Gulliver“, a homeless-shelter, in the city centre of Cologne, it meant for example to install a front desk, to create the situation of an reception for the visitors. The homeless would arrive and have the feeling of beeing wellcomed. This function as a placed action, where the people take awarness of each other, and possibily enrole in conversations among each others. Waiting rooms were mentioned as another example, that conventionally had been designed taking only the material proberties and the architectonical capacities under considerations. By including service design consideration into the redesigning process, new needs can be identified, that are expressed by the working team and the patient. A participatory approach to design, which possibly leads to sustainable solutions, proposing the people, who will be affected by that change, to contribute through representing their interessts themselves in order to negotiate a better and more sustainable, and more enjoyable participatory design process for an integrated design solution.

Friday 20th Sept 2013 16:00 - 18:00

T.B.A. - Nacho Carbonel Nacho Carbonell introduces his lecture with very personal story about his life journey. He explained how, his life changes due to his professional aspirations. He left his hometown Valencia, with the mission to educate himself in design, to find answers to question through working material into design. The paths continued after finishing school in spain, and lead to Netherlands, where he absolved his master programm with 25 years. He had adjusted the result of this to his own demands! The new cultural environment had enforce him to not longer mantain his habits and ideals, but to adapt to new ones. Not to rely on the comfort of the allready-known, but to leave the old behind, in order to create new environment, that is potential to be the ONE of one´s own. After finishing school in Delft, he found sehlter in a abandoned church, where he had free space, as a basic considition, to construct and build up his vision, and develop his objectives, He said that things take a long time to change for a better reason, that its about having the patiance to make things happen, since we live in a „right now“ culture, we are tempted to forget about the value of work in time. Change as a process, is a motive, that his design pieces try to tell us, when we interact with them: A chair filled with air. When you take a seat, the chair unload some air, in order to lead it over to connected „empty playthings“, which then get filled up with air.

Nacho Carbonell invites the user to take action in things, in order to demonstrate that „otherwise things don´t change.“ His work not only solve a function, but undermines the function, by beeing reaactive and adaptable. The user would not experience an understanding by trying to capture the object from outside how it is, but what it could become. The materials he uses talk about the situation they come from, and how they were found and considerated usefull. Every desision on material and look is linked to a story Nacho has lived. He sees his work as a tiny piece of representation of what is society: = skeleton, made out of different experiences which altogether make who we are, and mold our interface, our projection our own look. Every choice is an negotiation between the social convention and his individual interest, his design approach is very personal and individual, and he defends it for good. it has a spirit, it is alife, is doing something extra-ordinary... definitely it is more than work. it goes beyond it. His actions conform his personal inner values, and so he doesnt have to defend his work among others as a tailored made piece compromises. Every work, is a gratefull challenge and reclaims an different approach.

Monday 23rd Sept 2013 9:00 - 11:00

Innovative Sustainable NGO - Sergios Fotiadis (Aegean)

Sergios Fotiadis reported his work within “Organization Earths”, a newly-established Greek not-for-profit NGO; founded by himself and others. The organization is set up in an undevolopped private piece of land in the centre of Athens. The aim is to cultivate the land in a sustainable way, which implies to not only move the earths, but move the people´s ideas towards an a sustainable behavioural change and establish a local condition for mutual benedificial colaborations. In trying to implement the organization’s vision, one immediate strategic aim was to develop new environmental infrastructure in Attica, the organisations location, which has been in use since the Autumn of 2011. The mission is to educate and raise awareness in society about modern problems facing the environment and the ways that people can contribute to safeguarding the environment through their day-to-day activities and practices, and thereby ensure better living standards and social development. Organization Earth seeks to alter those aspects and factors shaping our culture and society and by providing information and training. The infrastructure required for this goes by the name of the Earth Center, and it is the starting point for all Organization Earth’s activities.Organization Earth wants to join forces with other NGOs that work for sustainability, in order to develop joint actions and to set targets for a contemporary way of dealing with environmental and social issues through a not-for-profit, NGO with a wide-ranging participative base.

Monday 16th Sept. 2013 12:00 - 13:00

Accessibility and Self Service Design - Jenny Darzentas (Aegean) Prof. Darzentas hold a Lecture on machinal service/selling-points/systems. She talked about electronic terminals and Kiosks, we are used to interact with on a daily-life bases. For example using a cash-machine or the Laundrymat. This new ways of buying from machines, or pick up an information, means a new paradigme within the paradigme of selling services. In this case, the selling provider isn´t anymore the service provider, but the client himself would access and deliver the service in the same time. There are various examples for the implementation of self-service machines: ATMs, Ticket-Machines, Check-in Machines at the Airport, Toilet Machines, pregnancy tests, medical/hygene opperations. At first sight this self-service appear as a better solution for many problems: The new machinal service is secure, fast, efficient, (relatively), and accessible without time restrictions There are many reasons why this major-trend to reemplace human service, through electronic terminals and machines had been successfully growing, this trends have fincancial causes, but doesn´t mean that this changes have to be necessarily good or bad. In order to choose an perspective on this topic, it´s necessery to understand better the dimension of change, through the impact of this change by, for example, reffering on individual analysis on user experience.

Prof... introduces some strong-case observations: a senior user commented the interaction with a laundrymat as difficult, because he felt anxious of the unknown, because â&#x20AC;&#x17E;you never know what the outcome will be.â&#x20AC;&#x153; The advanced technology drives us towards a mobile service tendency, establishing a market services without human intermediary: consuming on a individual working station. She claimes, that, as designers we should take the responsability and ask ourselves for whom we are designing for and who do we leave out: The old and the handycaped people, whos capacities derrive from the standart. The machines lack on flexibility and adaptability. People that are not able to fulllfill the requierements of body size and intellectual capacities are excluded. MAYBE this could be resolved, not asking whether self-service is the total solution, and the better way to resolve the need of permanent service accessabillity, but which possibilities we could engage for embading self-services into general service systems monitored by humans. In this way we can make use of the great potencial that self-service technology provides us. Not keeping the monomodal interaction through electronical terminals and kiosks, but investing on human assistance possibilities.

Project Briefs In the end of the first week all the participants were divided in eight groups, one person from each university and one coach from the University of Aegean. Each briefing was given for two groups:

Mobility Team 1: Mobilize Team 2: Network

Convivial encounters Team 1: Cat-Turtles and the Skateboard Team 2: Sherlock

Up-cycling Team 1: My Neighbourhood Team 2:

Silence Team 1: Nero Team 2:

Team 1

Mobility

Mobilize

Anne Hegge - KISD

Fragkiskos Larozas - Aegean University

Sidharth Mahalingam - TU Delft

Yara Faisal AlAdib - Politecnico di Milano

Rebecca Quinlan - Lancaster University

Mobility

Mobilize

The Idea The second week of the Erasmus International Program focussed on the implementation of the input of the first weekâ&#x20AC;&#x2122;s lectures on sustainability and service design. The topic of the project brief is Urban Mobility, focussing on the design of a system for alternative urban mobility in the city of Hermoupolis. The intention of the project was to implement a system or service

The current situation in Hermoupolis is far from desireable and needs a change towards sustainability.

which would enhance Hermoupolisâ&#x20AC;&#x2122; citizens as well as visiting travellers to a more sustainable way of mobility within the cityâ&#x20AC;&#x2122;s administrative borders as the current situation is far from desirable. The project group was briefed to scale down the international relevance of urban mobility around the world to an approach, that would

Mobility

Mobilize take local characteristics and culture into account. Including the local peculiarities such as the pace of local life, the increasing number of pensioners and tourism, the group had to come up with a tailor made approach. Besides an ethnographic research, it is necessary to understand the different stakeholders and its’ role in the system of mobility. An understanding of tools and methods of behavioural change is needed to create and implement a robust system that will also take the different aspects of the quadruple bottom line of sustainability into account. A variety of different methodologies, frameworks, theoretical as well as philosophical aspects would help the group to meet the overall goal: a behavioral transition towards sustainability in the city of Hermoupolis.

Our challenge was to: • fully grasp the notions of urban mobility in Hermoupolis, design for all, and sustainability as well as the tools and methodologies of behavioural change • understand all the different stakeholders of the systems and proposing the appropriate roles, services, etc. • understand and work around the unique challenges of a multi-insular system and the specifics of the urban environment of Hermoupolis. In the first stages of idea development the focus was on promoting walking and making it more fun using the abundant stairs of Hermoupolis instead of riding for personal scooter of motorbike.

Different walking iniciatives and installations on a walking route havebeen developed but an evaluation showed that this generation will not chnage their behaviour because of these interventions. Consequently, the focus shifted to future generations. How can we motivate and mobilize children for a better future?

Mobility

Mobilize

The Process As school education does not effectively tackle local issues regarding sustainbility and does not work on opportunities for change, a deep insight on education systems was needed. By co-deign with local teachers of a primary school a game has been developed that tackles the serious issue of traffic and motorized vehicles.

Our aim was to ensure a sustainable lifestyle of mobility and transpartation system for future generations through educating children (6-12 years) about the conscious use of motorized vehicles by emphasizing on the benefits of alternative ways of mobility in a fun and interactive gameplay embedded in the primary school eduction system. We created a toolbox for and with primary school teachers which leaves space for teachers and kids to interact and intervene. The gamification of a serious issue made it easy for children to track their footprints through educational and fun ways. Different teams in each class are competing to create a better future.

The gameplay includes • Group initiatives • Role play • Interactive activities • Storytelling and is open for modifications by both teachers and children.

Mobility

Mobilize

Cooperation with local stakeholders such as teachers, parents and children was crucial for success.

Focussing on a longterm change of behivour, direct outcomes of the project cannot be evaluted at this point.

Mobility

Mobilize

Personal Reflections Experiencing teamwork in a multi-disciplinary and multi-national team enriched my view on design itself and the different stages and methodologies of the design process. Time pressure and communications issues have been overcome and the entire group was proud to develop a concept that has been appreciated by itâ&#x20AC;&#x2122;s future users.

Working in a multi-national team.

Future Plans If the project concept turns out to be a succesful method for changing behaviour of future generations and if the gameplay is accepted by children and used and further developed by teachers, the competition could be extended to bigger circles as well as the concept could be transferred to other contemporary issues of sustainability such as energy usage or water scarcity.

Team 2

Mobility

Network

Gabriel Mantrou - Lancaster University Kleio Rapakoulia - Aegean University Maria Laura Elizondo - KISD Nicolla Pietrobelli - Politecnico di Milano Rashmi Narayanan - TU Delft

Approach Mobility does not always mean transportation! Though mobility is helplessly binded to transportation, it is only one of the criteria with which to measure it. Transportation encloses mobility, not the other way around. http://en.wikipedia.org/wiki/Mobilities

‘...the movement of people, ideas and things.’ http://www.esocsci.org.nz/networks/mobilities/theorising-people-move/mobilities-paradigm/

Faster lifestyles are producing new population groups, new locations for work, education and recreation and new ways of travelling there and back beyond those investigated by early twentieth century sociologists. [...] The mobilities paradigm in the social sciences also seeks to identify how societal boundaries have shifted as groups are newly mobilised to cross or breach borders. Electronic learning environments linked to some form of knowledge network, whether localized or globalised or both, leading students beyond library or classroom walls are one example. ‘

Mobility

Network

The Process A first aim was to provoke mobility so to change the locals mentality (The work done on this is shown on the Appendix)

The research, questionnaires and the analysis of it all-together led to decision to refocus the ‘target group’ on which mobility was analyzed. An strategical decision among the working team had to be done in order to deliver a concept, after much discussion and deliveration over how to tackle the city’s transportation/mobility’s challenges.

The Shift The team became critical on the brief. Along with the unique mobility conditions of the island. (See Appendix: Facts on Ermopoulis’ Mobility) and the literature reviewed on mobility, we naturally broke away from addressing transportation Through the enduring discussion we found a more immediate and concrete problem. It was just in front of us and distinctively concerning core mobility: The Erasmus Intensive Program SuSeDe Not to let this rich programme become the common case of ‘filed and forgotten’ as soon as everybody is gone, we aimed then to build up a feasible and realistic proposal.

Mobility

Network

Idea develpment We worked up the embryo of an ongoing system which would facilitate the remote cooperation for the implementation and maturation of the projects originated not only this summer but the SuSeDeâ&#x20AC;&#x2122;s before and to come.

Aegan Univ. School of Design

INTERNATIONAL

SYROS

The level on which the user decides to engage a project detemines the different activities on the platform and the offering. The platform will be a Facebook page and the progress of the projects will be documented on Evenote and Google Docs. No extra work. No maintenance. So that it actually keeps on working

Mobility

Network

Remote co-creating & support network for project implementation

Mobility

Network SYSTEM MAP

STAKEHOLDERS

On the map each University logo represents at first the members who attended the programme but then can turn into anyone who might be interested or is invited to participate because of their skills or means.

They may vary from project to project, but this are the ones identified to be reached by the system at any given time The leading role and main responsabilty is taken by the â&#x20AC;&#x2DC;Project Ownerâ&#x20AC;&#x2122; and its counterpart at DPSD who must always supervise.

INTERNATIONAL

SYROS Aegan University School of Design

Mobility

Network

LOCAL

Storytelling

ABROAD

Mobility

Network

Personal Reflections Though the road to this outcome was very rough and the time an resources limited, we were satisfied with the reflections’ results and so was the ‘client’, when discussing the nature of the programme and specially the gaps in the brief. Much can be done in Ermoupolis in terms of transportation services and infrastructure but what seemed urgent is to make concience, creat awareness in the residents so that when the time comes to make decisions, they are made based on the right criteria. On the shift to SuSeDe’s mobility problem, the solution provided it merely the begging of something that could actually close the circle so taht SuSeDe in then a real non-stop project, no matter if there are only a limited number of editions. It will keep on going because projects can be used as the topic to address in a subject during the semester at DPSD, or a self initiated projec in any of the partner Uni, or a research proposal of a thesis. At the end SuSeDe is about networking. This is what made both the client and the working team happy after so much unrest during the ideation process

Mobility

Network

Appendix THE BRIEF Mobility in Hermoupolis It was given the assumption that the ‘current situation was far from desirable’ FACTS ON ERMOUPOLIS MOBILITY: -15 thousand people move around Hermoupolis every day, from which 11 thousand are incomers. -An incipiently abusive use of the motorized vehicle was observed but it is inevitable. -There is a growing need of parking space, which is being addressed with the construction of parking buildings and areas, with a direct and negative effect on the city landscape. -The use of motor-vehicles–cars and motor-bikes– and the amount of them incoming are disproportional and disrrup the circulation in the main commercial streets at the city centre which are much used by pedestrians since a big part of the population doesn’t drive.

no obstacles are usually found since they remain flat, the paths may become very narrow but still simple vehicles or individuals can go through. Vertical or Crossways on this dimension vehicles are mainly EXCLUDED since the paths are usually built of stairsteps which can only be used by pedestrians and represent a risk themselves for the elderly. It is a natural boundry, a determining factor to the concentration of activities held in the different layers/levels of the island being mainly concentrated downhill, leaving the uphill for housing mainly. There is a considerable presence of major villas intended for the retreat of senior incomers (greek and international). A great contrast was observed at the residents’ concentration of activities downhill versus the lack or the non existant social or economic activity as the city went uphill.

Means of Transportation The peculiar geographical conditions were analyzed and two main dimensions describe Hermoupolis’ landscape in which people, vehicles and freights move: Horizontal or Lenghtways the way in which the any means of transportation or individual can go easily throught the urbanization at the same height usually from one end to the other; giving place to different levels or layers of the city. was found it to be an INCLUSIVE dimension, since

The car: it’s part of one’s status, of how a person is socially perceived and they are not willing to give up on it. it’s part of the culture of easiness and pleasure. Syros is about quality of life and having access to a motor vehicle part of it, too. it’s essential to move loads up and downhill because of the capricious streets and many stairsteps fund on every other path. The bike & the motor-bike:

Mobility

Network Bike use is highly constrained because of the many streets being paved with marbel which becomes very slippery when wet, on top of any route being a mix of flat streets made up of stairsteps and the flat roads. One can not rely on being able to reach any destination with a bike. Motor bikes are then the smart choice. easier to park and less disrupting when used appropriately and respectful to both pedestrians and other drivers but not suitable for every user, like/excludes families and seniors and loads transportation. Public Transportation: Barely efficient, it works mainly to go around the

island but serves/covers poorly the most active areas of the city. USERS/ Major user groups: -Inhabitants/residents: Service providers, shop and business owners, real estate owners, families and senior citizens -Students Barely need a car, perhaps a motor bike. They usually find housing near the university -Tourists Barely need a car, mainly walk and solve their transportation needs by taxi, tours or motorbike rentals

Mobility

Network

First approach: REDUCE THE USE OF MOTOR VEHICLES IN THE CITY CENTER

4. change mindset about the use of the motor vehicle

Problem: Unnecessary usage of motor-vehicles disturb the experience of the city center

SUSTAINABILITY DIMENSION to â&#x20AC;&#x2DC;TACKLEâ&#x20AC;&#x2122;

AIM: Provoke/Encourage pedestrian mobility in order to... 1. reduce the usage of Motor Vehicles and stop pollution (ecology) 2. foster healthier habits/life style (be better) 3. have a better experience of the city center (social)

HOW: Linking both city dimensions: Inclusive and Exclusive Bringing and promote economical and social activities UPHILL!

Mobility

Network MOBILITY IN TWO DIMENSIONS/DIRECTIONS

Interviews & Questionnaires When carried away, it was brought up that people didn’t actually showed much urge for a change, they really didn’t perceived the excessive use of motor-vehicles as a problem.

Discover the Value of Hermopoulis Rediscover the Value of Hermoupolis Value Hermopoulis through Discovery some parts of the history of the island are unknown to some people the student population transitions from being ‘newcomers’ to being ‘local inhabitants’ The ‘Story’ or plot around the Treasure Hunt could be written collaboratively by locals together with Students and Tourists. The Story should be constantly rewritten in order to keep the sense of surprise and mystery alive! SUSTAINABILITY ‘ASPECT to TACKLE’

That doesn’t mean it doesn’t exist but then our work and reflection had to go further, the outcome of the survey pointed out that conscience about mobility must be made first! then the aim moved down to: CREATIVELY ENGAGE PEOPLE TO GENERATE MOBILITY AND CHANGE OF MINDSET IN ERMOUPOLIS First approach: MOBILITY THROUGH CREATIVE ENGAGEMENT Make EVIDENT the ADVANTAGES (+) and the CHALLENGES (-) of both DIMENSIONS and try to bring BALANCE to them/to the city center. Decentralizing the activities in Hermoupolis Population is small They are happy not doing much, we want to provoque MOBILITY! ignite the island’s economical activities, specially uphill Based on a Treasure Hunt concept the objective will be to:

DEFINITION OF MOBILITY

http://www.thefreedictionary.com/mobility

mo•bil•i•ty (moʊˈbɪl ɪ ti) n. 1. the quality of being mobile. 2. the movement of individuals or groups from place to place, job to job, or one social or economic level to another. Random House Kernerman Webster’s College Dictionary, © 2010 K Dictionaries Ltd. Copyright 2005, 1997, 1991 by Random House, Inc. All rights reserved.

1. (Physiology) the ability to move physically: 2. (Sociology) sociol (of individuals or social groups) movement within or between classes and occupations. ... Collins English Dictionary – Complete and Unabridged © HarperCollins Publishers 1991, 1994, 1998, 2000, 2003

http://en.wikipedia.org/wiki/Mobilities

Mobility

Network Mobilities is a contemporary paradigm in the social sciences that explores the movement of people, ideas and things, as well as the broader social implications of those movements http://www.vtpi.org/measure.pdf http://trid.trb.org/view.aspx?id=665328

Three approaches to measuring transportation system: Traffic-based measurements (such as vehicle trips, traffic speed and roadway level of service) evaluate motor vehicle movement. Mobility-based measurements (such as person-miles, door-to-door traffic times and ton-miles) evaluate person and freight movement. Accessibility-based measurements (such as person-trips and generalized travel costs) evaluate the ability of people and businesses to reach desired goods, services and activities. Accessibility is the ultimate goal of most transportation and so is the best approach to use. http://www.humantransit.org/2011/01/transits-product-mobility-or-access.html

In contemporary urbanist thinking, the world mobility is profoundly out of fashion. Todd Litman of the Victoria Transport Policy Institute defines mobility this way: Mobility refers to the movement of people or goods. It assumes that “travel” means person- or ton-miles, “trip” means person- or freight-vehicle trip. It assumes that any increase in travel mileage or speed benefits society. (Litman, 2008) Defined this way, the concept of mobility can be misleading because it doesn’t measure how readily people got to where they were going; it just measures how far they were moved. Most of the time, though, our travel isn’t motivated by a sheer desire for movement; it’s motivated by the need to do something – make some kind of economic or personal contact – that is too far away to walk to. http://www.esocsci.org.nz/networks/mobilities/theorising-people-move/mobilities-paradigm/

The changes in late capitalism towards more accelerated processes of communication, information exchange, work and travel have been termed fast capitalism. Faster lifestyles are producing new population groups, new locations for work, education and recreation and new ways of travelling there and back beyond those investigated by early twentieth century sociologists as foundational to society, such as factories, schools, cities, railroads and shipping networks. Telework, car transport to schools, indoor virtual sports games are a just a few of the social manifestations of faster lifestyles. Internet-based communication, automobility

and digital sport mobilize individuals and groups, members of a workplace, neighbourhood or family, for example, differently within societies. Identifying the new mobilizations of groups in different ways is one aspect of the twenty-first century mobilities paradigm. The mobilities paradigm in the social sciences also seeks to identify how societal boundaries have shifted as groups are newly mobilised to cross or breach borders... The study of mobilities has been loosely referred to as the study of ‘people on the move’ and the study of living well in ‘mobile systems,’ ‘mobile spaces’ and ‘mobile lives.’ It has generated a call for new methodologies to link the empirical realities of the lived experience of forms and cultures of mobility to the study of their properties and characteristics, including immobility, inclusion and exclusion. New empirical methods with philosophical methodologies are increasingly being called ‘mobile methods.’ http://www.sagepub.net/isa/resources/pdf/Mobility.pdf https://www.ashgate.com/pdf/SamplePages/Geographies_of_ Mobilities_Practices_Spaces_Subjects_Intro.pdf

Convivial encounters

Team 1

Cat-Turtles and the Skateboard

Natal铆a Papadop贸ulou - TU Delft Foivos Petropoulos - Aegean University Goksu Kacaroglu - Politecnico di Milano Katerina Karagianni - Aegean University Ximena Vega - KISD

Aproach Aim: Design a network of interconnected services to enhance the capacity of Syros to welcome visitors in a convivial manner and create the conditions for relational encounters between the students and the locals.

Convivial encounters

Cat-Turtles and the Skateboard

Facts Students: •Approx. 80 students every September •Up to 1 week to find a permanent place to stay •Arranging everything by themselves both for them & their parents •Clueless where to start from and what to do •More than 2 days of viewing “inappropriate” places •Bad experience & impression from locals

Research Stakeholder Map: To analyze the functions and motivations of each person, to analyze the relationship between them and to find the benefits that the service would give them. Shadowing: (Stalking people) to analyze person´s real time interactions and detecting conditions to change or improve.

Findings Interviews: Gain data from every perspective. After the interviews we had with the locals we found out that they were trying to get closer with the students but the students are the ones that are not trying to get closer to the locals. These findings changed our perspective because at first we thought that the locals did not like the students and that they did not want to interact with them.

(landlords) Locals: •Lack of awareness of the needs of the students / university community •Not caring for the quality of their services •Mischief or taking advantage of the students for the sake of profit but not being responsible for their property (maintenance)

Convivial encounters

Cat-Turtles and the Skateboard

Idea development Experience Map: To start visualizing the story before our service and how could it be with our service.

Storytelling: From different perspectives, we created stories to analyze and visualize how the perfect service would be like.

Convivial encounters

Cat-Turtles and the Skateboard

Touchpoints - Website (DPSD NEST & Aegean University): Most important touchpoint. This is the first contact with the freshmen to inform them about DPSD NEST. - Facebook Group: The facebook group connects the freshmen between them. - Welcome Kit: After signing in in the DPSD network, each newbie will receive a package that consists of *Letter with Instructions *Invitation Letter: To the Welcome Day Accommodation Booklet: The database (made by students) is updated every semester and offers couch surfing, accommodation with a family, temporary accommodation, hotel rooms,

and apartments examined and approved by students *Mobility Diagram: To explain how to move in the island *Survival Map: Pointing out all the important places (supermarket, etcâ&#x20AC;Ś) - Welcome Day: This is the first meeting day between the locals, freshmen, seniors and parents. In this day, relationships between them are created. - Bazaar Day: For exchanging/selling furniture and other things that the freshmen will need in the island (For preventing taking furniture in the ferry and lower costs) - Universal Credit System: For exchanging knowledge and services, the credit points earned can be exchanged for coffee.

Convivial encounters

Cat-Turtles and the Skateboard

System Map: The main aim of our system is to eliminate the barrier between students and locals, how we do it is by creating a network which involves information and material flow.

Sustainability: Quadruple Bottom Line We used this tool to prove that our system is sustainable. We analyzed DPSD NEST with social, environmental, economic and personal meanings.

Convivial encounters

Cat-Turtles and the Skateboard

Outcome DPSD NEST - Network for Accommodation Network designed to: - Inform Aegean University newbies about life in the island (Syros) - Connect locals with newbies, seniors with newbies - Activate mutual exchanges (knowledge, furniture, etc.) - Kick off positive relations between locals and students Stakeholders - Freshmen - Seniors - Locals - Landlords - Hotel / Business owners - University of Aegean - Parents Future Plans: - Scale up the system (involve other type of visitors) - Replicability (involve other islands concerning the University of Aegean as well)

Convivial encounters

Team 2 Sherlock

Alexandra Agafonova - KISD

Vivian Bass - TU Delft

Sara Gancho - Lancaster University

Elisa Berzuini - Politecnico di Milano

Ioanna Kentri - Aegean University

Ioanna J. Alfa - Aegean University

Exploration Our team was built in a very gameful way, just by chance and it made it very exciting to get to know each otherâ&#x20AC;&#x2122;s culture, background and work together on one task. The task was given by the end of the first week of the Susede project and we all already had first impressions of the greek lifestyle, surrounding, local habits and natural environment but still these were just first experiences and observations without particular focus. According to brief we had to design convivial encounter which would support social innovation and enterpreneurship in Syros.

As most of our team members were very unfa miliar with the context of life on the island, brainstorming session with greek students ended up with very fruitful insights and notes. It turned out things were different than they seemed to be on the first glimpse. For example, local people on the island treated the greek students coming from Athenes as foreigners or strangers, the community didnâ&#x20AC;&#x2122;t involve them into their usual activities and the students felt being apart. Another key finding was that design students of the Aegean University missed communication to the local businesses in terms

Convivial encounters

Sherlock

Meeting with the local owner of the small hotel recommended by the Lonely Planet Travel Guide. He lived his whole life on the island and was ready to share his observations and experiences with us.

Findings of getting internship place. We also found interesting that the art exhibitions and cultural events on the island happened in a popping up manner being advertised by posters or flyers, but there was not a space for modern cultural activities. After organizing all information and things we learned on the mind map, we figured out three possible areas of research we could go for: Center of Contemporary Culture, Co-working Labs and Local people as tourist guides. As decision had to be made quickly in order to proceed we decided to concentrate on the

lack of the workshops for the students studying product and systems design engineering at the Aegean University. To get closer to the problematic issues and to find out where there was a need for a change or for some sort of transformation, we conducted in-depth interviews with local artists, handcrafts, designers, organisations like theaters, museums, journalists and also students. We also reviewed literature and case studies. Some of them were very inspiring and successful. For example the wooden glasses Xylowear were created in cooperation between local

Convivial encounters

Sherlock

Case Study Hanfcraft agency and a student who brought them the idea of design thinking and crowd funding, helped to create a business plan, branding and service delivery for their new concept. This cooperation was based on mutual benefits and while student got precious job experience and project for his portfolio, the handcraft got fresh ideas and big help. The wooden glasses XYLOWEAR got a big success and are spread not just around Greece but also around Europe through online shop.

By the end of the exploration phase we figured out that the students have no space to prototype and no materials to work with, they lack work experience and budget for setting up workshops in the university. But they have design skills, understanding of business structures, high interest in collaboration and creativity. At the same time local businesses do not get any support for innovation, the have not enterpreneur skills and design recognition on the island makes it difficult to communicate.

Objective The values of their products to the local community. But they do have space to work (ateliers), they own materials and know the tools, they have interest in collaboration and know-how. So, we found out there is a need for a change! After coming to this conclusion we were able to formulate our objective: to design a convivial encounter for an organized collaboration between design students and local businesses providing mutual benefits and raising recogni tion of designâ&#x20AC;&#x2122;s ability to change.

Aim Later on we have set up an aim to organize a prototype event of co-creation in order to provide insights to design the service together with the stakeholders. In order to organize co-creation session, we have sent invitations to the people whom we

interviewed and have chosen appropriate tools and methods. We prepared all materials, cards, sticky notes, designed an outline for the whole session and have chosen a moderator for the workshop. On the next day we set up.

Convivial encounters

Sherlock

Co-creation sesion The room with all the stuff needed, some drinks and snacks. Our guests were in time and first of all we introduced each other. Among invited persons were an artist, couple of handcraftmen and designers, few students and one alumni. After telling about the projectâ&#x20AC;&#x2122;s objective, aims of the workshop, and introducing positive case studies, we started co-creation activities with ice-breaking using wishful thinking creative tool. The workshop participants had to imagine the ideal collaboration between each other, open themselves for very radical and

fresh ideas. To get them familiar with the topic we used issue cards and with their help we have designed different touchpoints in the process of collaboration: means of getting in touch, required information exchange, first meeting between a student and potential employer, issues concerning signing the contract. To find possibilities for showcasing collaboration results to Syros local community we have used group sketching creative tool when all workshop participants threw ideas and discussed them sketching them on a big sheet of paper. With these results which we had to summarize and evaluate we could proceed further to design service flowchart, system map with all the information and financial flows, and to prepare story telling in order to be able to explain the service in function.

Convivial encounters

Sherlock

Deliverables

As an outcome we have designed a service called Para Dose, what in greek language means â&#x20AC;&#x153;Give & takeâ&#x20AC;?, defined stakeholders and touchpoints, provided a system map, service flow chart and customer journey.

stakeholders

touchpoints ONLINE

website

OFFLINE

social media

events

wokshop/ studio

associations

MAIN STAKEHOLDERS

students

SECONDARY STAKEHOLDERS

community

local businesses

associations

system map students

local businesses

associations

community

REFERENCES

social media

website

newspapers

Univocal flow One-to-one flow Information flow Material flow Financial flow

Convivial encounters

Sherlock

Outcome We co-created together with the stakeholders a self-sustaining service system â&#x20AC;&#x153;Para Doseâ&#x20AC;?. We designed a collaboration between Syros students and local businesses that provides mutual benefits and raises design awareness on the island.

15th-29th September SuSeDe 2013

questions

SUSTAINABLE DEVELOPMENT

DESIGN RECOGNITION

contract benefits

events notice board

SHOW CASE

GETTING TO KNOW

design week

popping up events

high season

word arts & crafts association open hours workshop

COLLABORATION

student association

mailing list

posters

GETTING IN TOUCH benefits

social media

service website

creating profile

students

interests availability skills

field of expertise needs tool list

contact

questions

workshop

office profile done

local business

contract

FIRST MEETING

Convivial encounters

Sherlock

Customer Journey

story telling

Convivial encounters

Sherlock

Customer Journey

story telling

Convivial encounters

Sherlock

Personal Reflections Regarding sustainable development the service we have designed within few days could contribute a lot to the comprehension of the power of design as a tool to define problems and search for the best solutions together as a community. If local inhabitants of the island will see examples of the productive collaboration and itâ&#x20AC;&#x2122;s outcomes, they could translate these patchworks into another sector and try to come up with new forms of sharing space and ressources, making use of being individual within community. This way the new forms of living will appear, which will lead to decreasing unnecessary waste, financial costs and a lot more issues we face in our everyday life. A very precious experience and input of the SuSeDe project gave me new opportunities to look at the world and society around me fromvery new perspectives. It inspired me as a designer to create objects, products or services which could draw a path for the people using them in the direction of sustainable development.

Team 1

Up-cycling

My Neighbourhood

Alex de Ronde - TU Delft

Letícia Gonçalves dos Santos - KISD

Pedro Sanin - Politecnico di Milano

Robert Potts - Lancaster University

Vera Feleki - Aegean University

Zoi Stergiadou - Aegean University

Up-cycling

My Neighbourhood

Approach “Upcycling is the process of converting waste materials or useless products into new materials or products of better quality or for better environmental value.” - Wikipedia Our first step was to understand the possible meanings of the term up-cycling and to think about which wasted resources could be up-cycled, in a way this no more used things be the available assets for a new purpose.

We had identified some possible up-cycling directions: up-cycling material, up-cycling time, up-cycling knowledge and up-cycling spaces. We chose to focus on two: spaces and material and to better understand its context and opportunities in the island, we divided ourselves in two groups for the field exploration.

Field Research Divided in two groups, one focusing in the material waste, head to the port to discover how it works the actual recycling system of the island, and its weaknesses and strengths, and the other group went to the municipality building in order to learn about the city planning and it’s empty spaces.

After getting together from the field research we shared our findings and end up to discover a bigger opportunity in the many abandoned and empty buildings in the Island. We decided then to take the less obvious direction of up-cycling spaces.

Up-cycling

My Neighbourhood

Findings In the city planning of the city of Hermoupolis we got to know Pavlos. He was the one heading the mapping of buildings with historical importance and doing its classification based on the conservation status. He was the expert who also provided us some articles that he had published about the topic. With him we discovered that all the buildings in the island were mapped and classified from A - good conservation state - to E - in danger of collapse. The buildings in the city were many, and also were many the ones in really bad

state. An anual budget was available to restoring them, but since the money was really short was possible to restore 3 to 4 buildings per year and the ones in worst condition (E) were prioritised. The strategy was not in itself sustainable since those in E condition restored buildings were just going to the C level - stable but not liveable - and around 6 year later were going to be back in the condition E. The restoration and attempt to save these building was in a vicious cycle in which every year more and more buildings were collapsing.

Up-cycling

My Neighbourhood Mapped and classified buildings by its risk of collapse.

The Idea Our Idea was that the community could push these buildings for be something useful for the them. As a bottom-up strategy to mobilize the people to show the municipality their will and needs of a space for the community. These places could be since a child care place until a sport encounter, the municipality could provide support and in exchange the community would keep them alive. We called this project “My neighbourhood” or in greek: “ “.

Up-cycling

My Neighbourhood

Community Feedback We had ideas of what could it be and how could it work. But we needed to listen to the opinions of the comunnity, so as our next step we decided to do interviews in order to understand the neighbourhood perspective of this buildings, what do they think could be in this spaces and how is their involvement with their community. Talking to people we understood that they no longer notice these many abandoned spaces, these places were already part of the scene. From that we knew that the first step would be create awareness of these empty buildings and the sense of urgency to change.

Up-cycling

My Neighbourhood

During the project we had first made a brainstorming to have ideas of what these abandoned places could be for the community. But after the interviews we understood that our main question was: â&#x20AC;&#x153;How to raise awareness of these abandoned buildings?â&#x20AC;?

Up-cycling

My Neighbourhood

The Outcome With the aim of create awareness about the empty buildings in the community, we made an intervention with sound and light. In an old building in the city, music was playing and as well children laughs, a projection in english and in greek was saying: “This building could be something for the neighbourhood”, “What you would like it to be?” Our final vision of the project was to design & realize a sustainable service concerned with growing community engagement through reintegration (upcycling) of abandoned buildings into vibrant hearts of the community. With the objective of upcycle neighborhood wellbeing in the long view.

Up-cycling

My Neighbourhood

Up-cycling

My Neighbourhood

Personal Reflections The opportunity to participate in a project with people from different universities with different perspectives in the topic is truly enriching. In this project, I have learned that the key of our result was that in our group we try to understand each others different perspectives and opinions, we try to merge ideas and to go far from the obvious also considering the opportunities in the environment around us.

Future Plans We were glad that this short time project was successful in terms of building a connection between the students of the University of Aegean and Pavlos, from the department of city panning of the city of Hermoupolis. He was interested in continue this project and for that recruit a researcher or even a team of researchers to help him do it. In order to gain new insights and ideas, he also was keen to do other projects in partnership with the students of the University of Aegean.

Up-cycling

Team 2 Greecycling

Briefing Sustainability is an important global issue and the transition towards a sustianable society is becoming more important during the last decades. By creating structures that funciton differently than already exisiting modernist ways of living needs to be taken into consideration. Enableing new structures to grow is an essential part of enhancing a shift towards more sustainable society. These grassroots initiatives make up the mosaic of different postmodern movements that pave the way for the emergence of a sustainable mindset.

Up-cycling

Greecycling

Upcycling Upcycling is the process of converting old or discarded materials into something useful and often beautiful. For example: Unraveling a wire clothes hanger to break i into your car to rescue your keys = not upcycling --Stretching out a wire clothes hanger then tying strips of a plastic bag around it to make a wreath = upcycling! Upcycling gives an item a better purpose. And while jimmying the lock on your car to is giving that hanger a new purpose, itâ&#x20AC;&#x2122;s not

necessarily better or more beautiful. And the mangled hanger is likely destined for the trash, which is the opposite intent of upcycling. upcycling makes a positive impact on the environment. When you upcycle, you remove items from the global garbage stream. Upcycling instead of recycling is good too; recycling requires energy or water to break down materials.

Up-cycling

Greecycling

Process When we started to work in our group, we first needed to clarify the term `upcycling`and define the status quo concerning waste managment on the island of syros and in greece in general. While we dived deep into different kind of data that included waste managment reports from the greek government as well as investigations of the european parliament we found out that waste managment is not a very popular topic in greece. It was very interesting for us to see that The closure of illegal landfills is being delayed by

the Lack of alternative waste treatment facilities a situation which the comission said may become even worse since the Fyli Landfill whick receives 90% of Athens waste is facing imminent saturation, and will have reached full capacitiy by the end of 2014. “Greece Ranks last in Eu Waste” Managment”says Panos Kontogiannis on August 10, 2012. After making several intervies with locals on syros we found out that they don´t believe in Recycling and most of them never heard of the

Up-cycling

Greecycling wastemanagment alternative upcacling.We came to the conclusion that we needed someone to adress our service to and to combine it with local craftsmanship as the brief requiers.

Challenge/Objectives • Change the way of thinking towards sustainability

• Creating new knowledge by enableing interaction with Craftsman and Student

• Reduce waste production/ Re-Use waste in a senseful/useful way

• Information about alternative ways of Waste managment on a `household´level

Up-cycling

Greecycling

Findings When we finished the research we needed to elaborate a targetgroup for who are we going to create the planned service. But because of the research findings we were unsure about how we would implement the service in Syros erveryday life.And if people are even interested in it. So we started to think who would benefit from a service that we are going to plan, how would such a service look like and how can we , why and how would people use it. We created different scenarios and used several service design tools to underline and justify our thoughts. We used for example the customer journey tool to specify possible missconception.In the beginning a very important and useful tool was the identification

of stakeholders ( stakeholder map) who could help, benefit and strenghten the service. In the grapgic below you can see the four different personas we created: Alexandra Inhabitant of Syros, who needs help with her upcyclable material, her waste that can be reused, for example old furniture that is to heavy to carry around alone without a Car. Peter the first semester Student who needs new furniture. There are no furniture shops on Syros everything needs to be shipped from Athens. Bofy the design student who has no possibility to use a workshop for creating his prototypes. And Birgit the Craftsmen, who needs a venue to sell her handcrafted Products.

Up-cycling

Greecycling Systemmap Phase 3

Students they need a workshop, a place to experience

they can use some help from the experts

volunteers

Workshop

donate

unused materials waste

Community

Upcycled products

Craftman know how

Monthly Events

Outcome Creating a Community Space in cooperation with Students Craftsmen and Volunteers. By creating this Workshop we want to enable students who have a lack of workshop experience to learn more about materials they need to work with and broaden their knowledge towards product prototyping.On the ohter hand there are a lot of craftsmen on the Island who produce Artwork but have no venue to sell their products. By helping the students due tue providing knowledge and experience the Craftsmen is allowed to sell the Products in the Shop wich is included in the space.Because upcycling was one of the main objectives of our brief the Place is furnitured by using upcycled Material only, which are creat-

inform the people community meeting point rise awareness interaction

ed by students and volunteers in cooperation with craftsmen. By creating the social space the intention is to revitalise a unused Room and to give new meaning to it. Greecycling is in charge of creating a Service for the community to use the space as a place for Exhibitions, Events, public Atelier, Co working Workshops. The Place is economically sustainable because we sell the products students and craftsmen have created to the people on a bazaar that takes place either in the common space or during summer on the marketplace, to arise more awareness. Students are actively involved in the process of creating a service.

Team 1

Silence

Nero

domestic sector water rates

1,40

1,93

2,30

domestic sector water usage

Fresh water

Ground water

0-30

76-175

Syros calls for attention

per m

31-45

46-75

NERO # the only one source # with a serious problem of the sea water intrusion # very limited quantity # used almost exclusively as irrigational water for agricultural applications

Anosyros

water source

mostly imported, which implies # tones of plastic bottles and therefore waste # high costs of transporting # enviromentally unfriendly consequences

Import

2,64

flush

31%

body wash

19%

laundry

19%

cooking

27%

car

from mainland 176<

3,52

Blue Star Ferr ies

Deya

desalination plant

Desalinated seawater

# highest operating and maintenance costs # used for urban purposes # pottable

Cyclades and Syros belong to the most waterless regions of Europe and Mediterranean. Therefore here water is a rare and very precious resource. All processes of supplying island with water require high costs, much energy and therefore have carbon footprints. Keep it in mind when you open the tap.

A Form of Silence: a Designer Maker Project Anastasia Agafonova, KISD

Deya

reclamation plant

Waste- & reclaimed water

# undergoes severe treatment # being reused for urban and industrial purposes such as landscape irrigation

Silence

Nero

Approach According to the brief our team was given, we all had to design objects that would convey the closeness of relationship a human has to a nature, focusing on the local particularity of the island. As the group work was only supposed to be in the research phase, we first just exchanged our impressions from observations and shared the things, that we found most special on Syros.

On Syros water is very scarce and therefore very valuable resource because it takes a lot of effort and energy to supply its needs.

Shortly after we came to a conclusion that, as the projects are required to be individual, the researching on materials and finding the topics to work on, would be more senseful to do each on his own. One of the first environmental and problematic issues I noticed when we just arrived to Cyclades was the lack of fresh water and its particular preciousness. The little information

Silence

Nero wcard on the door of the bathroom in our hotel was warning the guests about the fact of water deficiency and calling for their awareness and understanding. The hotel guests were asked to use water carefully and take short showers. This made me think of the importance of respect people should have to the island and its inhabitants during their stay, and the attitude tourists bring from their home countries in using local resources. So I decided to focus on this problem and try to find a way to solve it by designing an object.

Research During research I visited â&#x20AC;&#x153;Deyaeâ&#x20AC;? - water and sewerage company of Hermopolis, which is in charge of the whole process of supplying with water island inhabitants: desalination the sea water on Syros, its reclamation, counting water and sewer rates and charging. The interview with the director of the company showed that prices for water usage for each household are relatively high - 1 m3 costs about 2 - 2,5 EUR . Talking to the locals I found out that the anhydrous Syros depends not only on non-conventional water resources, such as desalinated seawater or reclaimed water from wastewater, but also on water importation from the mainland which is certainly expensive and non-sustainable. Questioning the sustainability issue lead me to understanding that all the processes of water supply in this case - its desalination, reclamation or importation, are not sustainable. As water plants use energy to desalinate the water, the ferry from Athens uses oil to get to the island, and both of them are producing CO2 emissions being in the ongoing process. I started to think further of how can I inform the visitors to the island about the existing problem of severe water deficiency the island undergoes, but making it in an indirect way. How can I make tourists experience it by themselves in order to create a possible behavioural change and make them very aware? During the exploration of the island I came across the water source which is hidden rather high behind the hills. It is located in Anosyros, mountain area near Hermopolis. The source itself impressed me by itâ&#x20AC;&#x2122;s poorness in terms of water flow, but positively surprised by the ambience of the place itself. It is an accurate space, hidden in the shade of beautiful trees, which are quite a rare thing on Syros.

Silence

Nero The idea of the project is to invite people to take a silent walk to Anosyros water source giving them indirect hints. One mean for it would be a poster with an intriguing message (e.g. â&#x20AC;&#x153;Syros nature wants to talk to youâ&#x20AC;?) hanging in the harbor, where ferries bring tourists every day. Another one is a serie of postcards promoting the source as a sightseeing, spread among the shops. On their way up, tourists will not only

The path to Anosyros will symbolize the endeavor people have to make to get the water and appreciate its value.

Nero

explore the natural beauty of the island and its typical style of architecture, but also will experience the effort people used to make in former times to get the water down town.

Silence

Nero Slowly falling water drops just as the poster with infographic and message about water situation on the island will serve as a source of information and awareness of the problem that has to be acknowledged and taken into account changing the behaviour of the tourists.

When the visitors will reach the source, they will become conscious of the importance of water on Syros and also hopefully take this knowledge and appreciation to their home countries.

Silence

Nero

Personal Reflections In my opinion the brief we got, which supposed work in silence and solitude, was quite a big challenge for both groups. Due to the warm athmosphere of SuSeDe program which was very friendly and uniting, we tended to exchange ideas, thoughts, worries and helped each other in the working process. The topic itself I find very inspiring and interesting to work on, but perhaps it needs longer time to

Future Plans All in all, SuSeDe program gave me a lot of input, food for thoughts, new knowledge and network connections. It also opened for me new gates in thinking about future career. I really enjoyed listening to the lectures of Anna Meroni, Birgit Mager, Stuart Walker, Sergios Futiadis and Nacho Carbonell. But the knowledge about design for service and sustainability, which these wonderful professors give you, is not the only thing you learn participating in Erasmus program. You also have an opportunity to build connections to other international designers, start discussions and exchange ideas about design, sustainability and the way we see our future. Syros athmosphere teaches you to breath out and while you are trying hard to come up with an idea or a solution to a particular problem. It teaches you to look back into the nature, reminds about the warmness of human relationships, the friendliness people should have to people around, to guests, and the beauty of sharing an evening time at a long table while having a dinner with a big group of friends.

reflect, to listen to the nature and yourself. Also, in order to have good outcomes in this project, the workshop space is nessesary. I guess it would be way more engaging, inspiring and productive to collaborate in the group and design one or more objects, questioning dependence on material goods, consumer-addiction behavior, the need of spirituality and moments for yourself in our lives.

Team 2

Silence

A Form Of Silence Designing without Words

Clara Sofia Fernandez - KISD

Elisabet Zioga - Aegean University

Marianne Kaufmann - Politecnico di Milano

Mari Thynne - Lancaster University

Flamina Del Conte - TU Delft

Silence

A Form Of Silence Designing without Words

Introduction Our group brief was to design and create an object individually and the project was entitled: A FORM OF SILENCE – Designing without words. The project starting point for us was Silence. Inspiration circled around the topic of what is it, that allos contemplation, encouraging each one of us to find an opportunity to address human disenchantment with nature. Starting by looking at what we might do with waste, that we as humans often thoughtlessly leave behind.

Within this work we have chosen to Design ‘statements’ - giving a voice to different perspectives around, nature, technology, and connection to our inner selves. – We have not produced commercial material products, instead metaphors to reflect our findings. Exploring the island we have found many contradictions and tried to make our work reflect this. Commencing from a methodological frame of contemplation - we now begin with work of the first designer.

Conclusion All of our research has shown: 1. we need an answer to the loss of meaning. Technology is not the only answer. 2. we have to reconsider our relationship between ourselves and nature, ourselves and landscape and our planet and other people who are living on the earth with us… Our work is metaphorical. We chose to design products with more awareness – a decision that we

made collectively. Although individually, we worked to our interests within this framework. Design is, in the common belief , about making “stuff’’. Our objective was to not design ‘stuff ‘ but instead make statements about the need for change. In the end, we can conclude that the method of designing from ‘silence’ brought us to another kind of design.

Silence

A Form Of Silence Designing without Words

Silence

A Form Of Silence Designing without Words

Silence

A Form Of Silence Designing without Words

Silence

A Form Of Silence Designing without Words

Silence

A Form Of Silence Designing without Words