2021 Annual Report by Rhode Island Airport Corporation

Annual Report 2021 Fiscal Years 2018-2021

Anniversary

Rhode Island T. F. Green International Airport celebrates 90 years of history and our vision for the future.

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The mission of the Rhode Island Airport Corporation can be summarized as connecting Rhode Island to the world.

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Connecting Rhode Island to the world in a meaningful way Block Island State Airport Newport State Airport North Central State Airport Quonset State Airport Rhode Island T. F. Green International Airport Westerly State Airport

Contents 6

A Message From Iftikhar Ahmad

A Message From Jonathan N. Savage

Board of Directors

Celebrating 90 Years of History

Section 1: Our Strategic Business Plan

Section 2: Infrastructure

Section 3: Economic Development

Section 4: Finance

Section 5: Customer Service

Section 6: Communications

Section 7: Flights and Services

Section 8: Organization

Section 9: Operations

Management Team

A Message From

Iftikhar Ahmad As our state and the nation continue on our healing process from COVID-19, we take pride in having helped Rhode Island through these difficult times and eagerly look forward to a strong recovery in the future. Of course, our hearts will always be with those who have suffered the many impacts of the pandemic. Recovering from such losses will neither be quick nor easy, yet we are encouraged by the slow and steady revitalization of our state’s travel and tourism economy. Now, more than ever, it is important to recognize the vital role of the Rhode Island Airport Corporation (RIAC) in operation and support of our state’s public airports. In the past years, RIAC has served our state well, enhancing our market share with new airlines, new destinations, and more convenient routes to provide our region with more connections to the world than ever before. For example, in 2016, Rhode Island was served by just seven airlines providing 17 nonstop routes. By 2018, we recruited an additional nine airlines to serve Rhode Island, adding another 27 nonstop routes. As a result, PVD was one of the fastest-growing airports in the United States, increasing the number of airlines by 57% and increasing the number of nonstops by 47% in the last five years.

More recently, thanks to the overwhelming support of the legislators in our General Assembly and the backing of Governor Dan McKee, legislation to rename the state airport has been signed into law. Our new name, Rhode Island T. F. Green International

Airport, stands to increase the airport’s brand awareness, attracting more travelers to our airport and the Ocean State. As we approach the 90th anniversary of the airport this fall, our new name provides improved geographic identification for the airport, which better positions Rhode Island’s main airport to support the state’s economy and tourism sector and stands to have a lasting positive impact on our state’s economy. Although the pandemic has impacted airline routes throughout the nation, Rhode Island T. F. Green International Airport is poised to help our state’s aviation-related economy prosper in the future. We take pride in working closely with our airline partners and our airportbased businesses and employees to foster a safe, healthy, and happy travel experience for our customers. To that end, I again thank all of our tireless airport personnel who have helped maintain emergency travel and essential airport cargo deliveries to our region during our nation’s time of need. We take pride in how our team has worked to keep travelers healthy and safe now and into the future. We realize a return to passenger volume seen before the pandemic will take many years of hard work, but we eagerly look forward to welcoming back each of you back as you embark on your future “safe travels!” Warm regards, Iftikhar Ahmad President and CEO Rhode Island Airport Corporation

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Our number of airlines have increased by 57%, and our number of nonstops have increased by 47% in the last five years.

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Our state and local economies are dependent on the vital role Rhode Island’s airport system serves.

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A Message From

Jonathan N. Savage On behalf of myself and the Board of Directors of the Rhode Island Airport Corporation (RIAC), it is with great pride that we have the privilege of being involved in public service during times like these. The pandemic has been devastating for individuals, families, businesses, and communities, but our state, nation, and world are all resilient, and we will recover. We all take our role in fostering this recovery with the importance it deserves. As members of the Board, we also recognize our role is to listen and respond to the needs of the public, airport stakeholders, and our host communities, as we all gain a better appreciation that our state and local economies are dependent on the vital role Rhode Island’s airport system serves in the betterment of our state economy and quality of life. While the mission of the Rhode Island Airport Corporation can be summarized as “Connecting Rhode Island to the World,” the COVID-19 pandemic has required us all to have a deeper appreciation for the commitment of all essential workers and those who have ensured that needed supply-chains have continued

to support our community, even during the darkest days of the pandemic’s “stay at home” orders. These same essential personnel are now working to earn the public’s trust and ensure a return to safe air travel to help keep Rhode Island and our economy “healthy” in every sense. Every essential employee of the Rhode Island Airport Corporation, from our tireless operations staff to all of those who work for the airlines and other airport vendors on the front lines of public service, have gained our thanks and admiration for their tireless efforts to help ensure that safe travel and critical resource delivery can continue, even amid the most trying circumstances. We thank each of you for your support and understanding as the Rhode Island Airport Corporation continues to serve the public through challenging times, and hope all of you and your loved ones remain safe and healthy. Sincerely, Jonathan N. Savage Chairman of the Board 9

Our Leadership Team

Board of Directors

The Rhode Island Airport Corporation is governed by a Board of Directors, consisting of seven members appointed by the Governor of the State of Rhode Island and serve staggered terms.

Jonathan N. Savage

Michael Traficante

Deborah M. Thomas

Jonathan N. Savage is a partner at Savage Law Partners, LLP and chairs the firm’s Corporate and Business department, Public Sector/Governmental Services department, and Co-chairs the firm’s Receivership and Business Insolvency department. Mr. Savage has extensive experience in all matters relating to business representation, including financial and corporate restructuring, labor negotiations and strategy, work-out, debt strategy, transactional work, and creative structuring. Mr. Savage has served as the de facto CEO of private companies, a publicly traded corporation, a municipality, a federal detention facility, and a large community hospital. In such roles he was ultimately responsible for all management operations, labor strategy and negotiation, financing, and business stabilization. Mr. Savage has extensive experience in matters relating to the public sector and governmental services and agencies, often involving regulatory issues and complex government operational issues. As a prominent leader of the legal community, Mr. Savage has been honored by his peers and judges with the AV Preeminent rating from Martindale Hubbell which is the highest rating based on both legal ability and ethics.

Michael Traficante is Director of Governmental Affairs and Educational Initiatives at The New England Laborers’ Labor-Management Cooperation Trust and had previously served as the Mayor of the City of Cranston for fourteen years. He has more than 30 years of experience in governmental and educational affairs and serves as point person for business pertaining to Municipal, State, and Federal legislation and education apprentice programs. Mayor Traficante earned his B.A. from the University of Rhode Island and his Masters of Education from Rhode Island College. He is a member of the Cranston School Committee, Cranston Housing Authority Board, Boy Scout’s of America Board of Directors, Cranston/Providence Workforce Development Board, and Chairman of the Board of Directors of the New England Laborers/Cranston Public Schools Construction and Career Academy.

As Executive Vice President and Chief Financial Officer of Hasbro, Inc., Deborah Thomas leads the company’s global corporate financial operations— from treasury, tax, and investor relations, to internal audit, accounting and control, and business planning and analysis. She also oversees the company’s global information technology organization. Since joining Hasbro in 1998, Deborah has played a key role in Hasbro’s expansion across media and markets around the world, and has helped manage nearly every major acquisition Hasbro has made over the past two decades. Prior to becoming CFO in 2009, Deborah served as Hasbro’s Corporate Comptroller and Head of Corporate Finance. Before joining Hasbro, she held assurance positions at KPMG Peat Marwick, LLP in the U.S. and the U.K. Deborah currently serves on the boards of Logitech and the Rhode Island Airport Corporation. She has earned recognition for her achievements in and out of the boardroom—as March of Dimes Rhode Island’s Citizen of the Year, and as one of Providence Business News’ CFOs of the Year. Deborah graduated from Providence College and is a CPA.

RIAC Board Chairman 2014 – present

RIAC Board Vice Chairman 2001 – present

RIAC Board Treasurer 2010 – present

Christopher H. Little RIAC Board Secretary 2015 – present

Christopher H. Little recently retired from his national legal practice in the fields of business litigation and construction law, primarily at the firm he founded and led and more recently as a partner at one of New England’s pre-eminent firms into which he merged his firm in 2013. Recognized by leading bar commentators for the quality of his legal representation, he continues his work today, serving as an arbitrator and mediator and also providing counsel to Rhode Island businesses in select circumstances. Over the years, he has been deeply engaged in leadership positions for many prominent Rhode Island non-profits, currently serving as board chair of Tides Family Services and the South Kingstown Housing Authority.

Gregory Pizzuti 2016 – present

Greg Pizzuti is a Technology Executive and Sales Leader for IBM, and has managed global sales teams for 20 years. In this role, Mr. Pizzuti is responsible for positioning IBM’s Products and Services with clients to solve their business technology challenges related to cloud integration, AI, analytics, security, digital marketing, and more. Mr. Pizzuti has worked in several industries including Media, Telecom, Retail, Finance, and Travel. Prior to working at IBM, Mr. Pizzuti worked at IGT for 11 years in several technology leadership roles. Mr. Pizzuti has lived in Providence for 18 years and has visited over 30 countries and 40 U.S. States, including many airports. Pizzuti earned his B.A. from the University of Rhode Island in 1988. He is a long-serving volunteer of the R.I. Chapter of the American Cancer Society.

Jeffrey E. Bogosian 2020 – present

Jeffrey Bogosian serves as Branch Manager and Supervisor of the Providence R.I. branch of 1st Discount Brokerage, DBA Winchester Investment Securities. Mr. Bogosian has more than 25 years of investment experience. As Branch Manager, he has responsibility for and oversight of the Providence branch, including managing all advisors and client assets. Before assuming the Branch Manager role, Mr. Bogosian served as a Registered Investment Advisor at various firms. In this role, he advised individual and institutional clients on their investment goals. Mr. Bogosian earned his B.A. from Lycoming College in Williamsport, P.A. He is a board member of the non-profit Trudeau Memorial Center and Foundation.

Jonathan Roberts 2020 – present

Jonathan Roberts is Executive Vice President and Chief Operating Officer of CVS Health. In this role, Roberts oversees operations for the company and also leads its Omnicare and Information Technology organizations. Mr. Roberts has more than 30 years of pharmacy healthcare experience. Prior to assuming the Chief Operating Officer role for CVS Health in March 2017, Mr. Roberts served as President of CVS Caremark, the company’s Pharmacy Benefit Management business helping clients improve health care outcomes for their members while managing overall health care costs. Mr. Roberts earned his degree in pharmacy from the Virginia Commonwealth University School of Pharmacy. He is Chairman of the Board of Directors for Red Oak Sourcing, a member of both the Board of Directors and the Executive Committee of the National Association of Chain Drug Stores.

Celebrating 90 Years of History

1942

1931 Rhode Island T. F. Green International Airport was originally founded as Hillsgrove State Airport. The first state-owned and operated airport in the U.S. The commencement air shows drew over 150,000—the largest crowd that had attended a public function in the country until that time.

1938

1933 The original Terminal Building was the first public building in Rhode Island built in the Art Deco style.

State Hangar 1, was built to store and maintain aircraft, as well as a control tower and administrative offices. The space was leased to tenants, creating a revenue stream for the airport.

The First Army Air Force took control of the airport as a fighter and training base. In 1945, they returned control to the state.

1950 Air traffic reached record levels with 120,000 passengers and 4 million pounds of cargo.

1961 Construction of a new airport terminal was completed to accommodate landing of larger jets.

1930’s

1935 The construction of concrete runways began and installation of a two-way radio station, a federally designated airway double-light beacon for night flyers, and a radio beam navigation system, the only one in New England at the time.

1939 The Rhode Island National Guard moved to the airport and began anti-submarine patrols to protect coastal shipping and convoys.

1932 Hillsgrove State Airport sponsored an “air pageant”, which included appearances by famous early pilots Jimmy Wedell, Russell Boardman, and Capt. Fred Williams.

1938 The airport renamed Theodore Francis Green State Airport in honor of Green, who served as Rhode Island’s Governor and U.S. Senator.

1958 Rhode Island received a grant of $150,000 for construction of a control tower and fire station, Warwick Ladder 8.

1978 The State of Rhode Island released the first draft of their updated Master Plan—which represented the official policy regarding present and future use of Rhode Island T. F. Green International Airport.

1996 Major airport expansion resulted including the development of the Bruce Sundlun Terminal Building, additional parking, and four more gates at the North Concourse.

1986 Pan Am started service to New York from PVD.

1990 Delta started service at PVD with nonstop service to Atlanta, GA and Bangor, ME.

2018 Listed as one of the fastest-growing airports in the U.S., reaching all-time highs for routes, recruiting nine additional airlines and adding 27 nonstop routes.

2014 Ground is broken for federally funded Runway Expansion Project expanding the runway by 1,534 feet.

2015 Southwest is presently PVD’s largest airline. In 1996, Southwest started PVD service with nonstop service to Baltimore, Chicago Midway, Nashville, Orlando, and Tampa.

2020 Ranked a top five best small airport in the U.S. by three major travel publications, USA Today, Travel + Leisure, and Condé Nast Traveler.

From 2015 through 2018, Rhode Island T. F. Green International Airport begins to attract new international routes to Cabo Verde, Germany, Portugal, Scotland, Ireland, Norway, French West Indies, and Canada.

2021 Legislation approves airport name change to Rhode Island T. F. Green International Airport to increase state familiarity and brand recognition to support tourism and economic development.

2021

1993 The Rhode Island Airport Corporation (RIAC), a quasipublic agency, and division of Commerce Corporation became the administrator and operator of the airport.

2005 Annual passenger traffic reached 5.7 million travelers.

2010 The InterLink Transportation Hub opened along with a rental car facility and MBTA commuter rail service.

2017 Rhode Island T. F. Green International Airport becomes the Official Airport of the New England Patriots. Runway 5-23 was opened for use at a length of 8,700 feet to enable more longerrange nonstop flights, and enhanced safety.

2013 JetBlue had its inaugural flight in November 2013 to Orlando.

2019 Rhode Island T. F. Green International Airport lands approximately $25 million grant for airport improvements. Senator Jack Reed helped secure the funding.

2021 PVD is proud to have been chosen to serve as one of Breeze Airway’s inaugural airports! Breeze Airways offers service four times a week between PVD and Charleston, SC (CHS); Norfolk, VA (ORF), and Pittsburgh, PA (PIT). On September 27th, 2021, Rhode Island T. F. Green International Airport will celebrate its 90th anniversary.

Section 1:

Our Strategic Business Plan

RIAC’s Corporate Initiatives

Strategic Business Plan Our continued success relies on several key initiatives. These initiatives provide a roadmap to maximize our business’ potential for growth and success over the next five years.

Our vision

Our mission

The Rhode Island Airport Corporation provides safe, convenient aviation gateways for New England.

The Rhode Island Airport Corporation is a self-sustaining public agency that provides quality facilities: For safe, secure, efficient, and convenient air transportation for Rhode Island and the New England region; and By developing, promoting, and managing the airport system to stimulate the region’s economic growth; and By fostering a corporate culture, that balances fiscal, civic, and environmental stewardship.

Our values

Public Service

Customer Service Excellence

Continuous Improvement

Teamwork

Entrepreneurship

Our Corporate Initiatives Infrastructure

Economic Development

Finance

Provide safe, secure, and convenient transportation facilities for current and anticipated customer needs that optimize the use of new technology and promote environmental stewardship.

Stimulate the economic development of Rhode Island and the New England region by providing and promoting high-quality, costeffective transportation services and facilities.

Enhance RIAC’s financial strength and capacity to enable RIAC to maintain its financial stability and achieve its mission.

Customer Service

Communication

Organization

Operations

Provide a customer friendly transportation experience that meets or exceeds expectations.

Establish channels and tools for internal and external communication to build positive working relationships.

Promote employee excellence, equal opportunity, teamwork and the highest levels of professional conduct, recognizing that a positive work environment and culture will facilitate RIAC’s ability to achieve its mission.

Promote operational excellence, efficiency, safety, and security for our passengers.

Section 2:

Infrastructure

Infrastructure Planning and Projects

Rhode Island Airport Corporation (RIAC) Invests in Pilot Safety with Aerial Obstruction Surveys

At the heart of the Rhode Island Airport Corporation’s mission is the straightforward, yet often complex, mandate of providing safe, secure, sustainable, and convenient transportation facilities capable of adapting to current and future customer needs. This presents challenges in both the “here and now,” and in efforts to anticipate the future needs, as we seek to optimize the use of new technology to foster a fiscally and environmentally sustainable aviation system.

One of RIAC’s most vital missions is the responsibility to ensure that all public airports are safe, and that steps are taken to mitigate the risk presented by aerial obstructions or other unintended intrusions into airspace around airports. Over the past year, RIAC has been conducting an aerial obstruction survey for all airports, which not only identifies current airspace obstructions, but also looks ahead to the future to determine where tree growth must be addressed to prevent a required shortening of runways to maintain pilot and community safety. The survey was conducted throughout 2020 with the findings utilized to create sustainable, long-term plans to address the highest priority obstructions.

Capital Program Budget One of RIAC’s most important achievements is preparing a capital program and budget of over 129 million dollars from fiscal years 2021-2026. This provides RIAC with a vital planning tool which will be used to formulate a prioritized and systematic investment and execution plan for the organization. This process is another way RIAC is seeking to ensure the excellence of service by properly investing federal dollars to minimize and mitigate any impact to air service related to outdated infrastructure deficiencies.

One of RIAC’s most important achievements is the preparing a capital program and budget of over 129 million dollars from fiscal years 2021 – 2026.

20-Year Airport Master Plan Creates Infrastructure Vision for the Future of Rhode Island T. F. Green International Airport In 2018, RIAC embarked on an effort to update the Rhode Island T. F. Green International Airport (PVD) Master Plan, a document that is an essential planning tool. The Master Plan is critical in preparing for expected growth in passenger volume, increasing regional demand, and the safe and easy travel opportunities so many have come to appreciate. The Master Plan, a collaborative and community-wide initiative, was last updated in 2002, making this a top priority of RIAC as airports usually update master plans every five to seven years. The Federal Aviation Administration (FAA) ties federal funding to the availability and timeliness of such plans by airports, which takes a measured approach to capital investment to develop airport infrastructure incrementally as Passenger Activity Levels (PALs) dictate and create feasible and flexible development plans to accommodate forecasted demand over a 20-year period.

Unlike past Master Plans, the current Rhode Island T. F. Green International Airport Master Plan does not call for further runway expansions, as the previous expansion now allows PVD to serve as an international airport and will also accommodate direct flights to the West Coast. However, there remains numerous opportunities to foster economic development on behalf of the state, as demand for expanded air cargo capacity and other economic development opportunities creates the potential for sustainable job creation, but only with the proper infrastructure planning and development. RIAC must also be prepared for growth in passenger volume over the next several years, which would require terminal and parking expansion opportunities that would create local construction jobs, and provide related economic benefits to the community. The final plan will be used as a tool to inform the Capital Improvement Plan (CIP), and sets the stage for development opportunities that may arise in the future.

ECONOMIC IMPACT ANALYSIS FOR CAPITAL IMPROVEMENT PLAN RHODE ISLAND T. F. GREEN INTERNATIONAL AIRPORT CAPITAL IMPROVEMENT PLAN

$840 MILLION IN DIRECT INVESTMENT

KEY TAKEAWAYS Of $840 million in total CIP spending, some $450 million (54%) is expected to leverage federal and third-party sources, meaning that the local RIAC share represents less than half of overall CIP spending.

The CIP could support or maintain 3,200 local jobs in the City of Warwick as a result of these capital projects. Overall average labor income is more than $66,000 per job annually.

An estimated 40% of all project spending could be spent with businessess in the CIty of Warwick and 65% to businessess in the State of Rhode Island.

Each dollar of in-state spending generates an additional $.85 in economic activity as benefits ripple through the state economy.

Approximately $14 million generated in state income tax revenue and $140 million in federal income tax revenue.

Curbside Improvements and Canopy Expansion for Enhanced Customer Service RIAC is always seeking ways to improve our patron’s experience at the airport by listening to customer feedback and to improve services where we can. One such project is the completed design and bidding of curbside improvements at Rhode Island T. F. Green International Airport, extending the overhead canopy over 100 linear feet to protect travelers from the weather as they arrive and depart from the airport. This project was paused due to the pandemic, however other service improvements have been implemented, including a new agreement with both Uber and Lyft to provide closer, more convenient curbside services.

Conduct All Airport Pavement Condition Analysis to Enhance Safety Although the pandemic has required that RIAC pause certain projects, public and pilot safety are matters that cannot wait. One of RIAC’s proudest achievements is the completion of Phase I of a Comprehensive Airside and Landside Pavement Management Program for all six public airports in the state, including Rhode Island T. F. Green International Airport, Block Island State Airport, Newport State Airport, Westerly State Airport, North Central State Airport, and Quonset State Airport. RIAC secured a federal grant from the Airport Improvement Program (AIP) and throughout 2020 assessed pavement conditions and calculated pavement condition indexes for landside and airside pavements at all six airports, including prioritization and estimating of future capital needs. This draft assessment will provided data needed to estimate remaining pavement life to forecast when required maintenance or replacement should occur to maximize capital investments and asset life, and ensure compliance with the FAA requirements for grant issuances. RIAC is currently in the final phase of determining the highest priority airstrip maintenance and rehabilitation projects. 21

Completed Thematic Design for Terminal Renovations Rhode Island T. F. Green International Airport (PVD) has already won the hearts of millions of people throughout the region, but as the Bruce Sundlun Terminal reaches its 25th Anniversary, RIAC is embarking on a thematic redesign of the airport interior, maintaining and building upon all that travelers’ love, while bringing a fresh, modern, naturally inspired interior. Working collaboratively with a national and local airport architectural firm, as well as, the participation of the top-ranked Rhode Island School of Design (RISD), RIAC created a grand thematic design for the terminal renovation projects. The chosen design theme, a concerted effort to “bring the outside in” will serve as a guide for future terminal renovations.

Complete Preliminary Design of Restroom Renovations to Maximize Customer Experience and Comfort While upgrades and changeovers of Rhode Island T. F. Green International Airport (PVD) 22

restaurant, retail, and concession services have been delayed by the impact of COVID-19 on customer volume, thanks to federal funds secured by Senator Jack Reed, the Rhode Island Airport Corporation has been able to move forward with project and design planning to modernize restrooms in the 25-year old airport terminal. Designed to foster improved cleanliness and hygiene, the restrooms will incorporate modern design trends with the latest hygiene technology to keep you safer, and healthier, with special attention given to social distancing crowd flow. Traveler surveys consistently find that airport restrooms are an important element to a customer’s journey and airport experience. Rhode Island T. F. Green International Airport’s complete restroom renovation project, including new amenities for traveling nursing mothers, is underway, funded with $8.7 million in federal funds secured by Senator Jack Reed with the support of Rhode Island’s Congressional delegation.

Design and Bid the $27.6 Million Construction Project on Runway 16-34 Although airports are never able to “close,” recent reductions in air traffic has allowed RIAC to move forward on needed upgrades to Rhode Island T. F. Green International Airport’s secondary Runway 16-34, competitively soliciting and contracting with a consultant for design and construction administration. During the period in which the secondary or “crosswind” runway is out of service for rehabilitation, the airport’s primary runway, Runway 5-23, will accommodate all flight traffic, with expected completion date at the end of January 2022.

Federal funding of $27.6 million for design and construction of this project was made possible due to the efforts of Senator Jack Reed and Rhode Island’s Congressional Delegation to

provide an additional $1 billion in national airport improvement funding in the fiscal year 2018 transportation funding bill.

General Aviation Airport Infrastructure Rhode Island’s General Aviation (GA) Airports, including Block Island, Westerly, Newport, Quonset, and North Central State Airports, make up a network of the state’s public aviation system. Similar to Rhode Island T. F. Green International Airport, each of these airports requires focus on infrastructure. In efforts to establish a General Aviation Airport infrastructure plan, RIAC formed a task force comprised of aviation experts in the fields of engineering, planning, operations, finance, legal, and property management. In 2020, a draft assessment will provide structural assessment of existing buildings and other infrastructure for all six airports. Simultaneously, high priority projects, such as ongoing runway repairs and airspace obstruction mitigation, have continued to move forward throughout this process even as the long-term strategic business planning continues. The draft assessment will provide long-needed data to serve as a foundation on which to better understand the existing condition of building infrastructure and programs when required maintenance or replacement should occur to maximize capital investments.

Senator Jack Reed, a senior member of the Senate Appropriations Committee, was joined by RIAC President and CEO Iftikhar Ahmad and TSA Federal Security Director Daniel Burche at a press conference to announce $5.5 million in federal reimbursement for security technology upgrades at Rhode Island T. F. Green International Airport.

General Aviation Assessments RIAC invests nearly $1.24 million in infrastructure planning at General Aviation airports.

Pavement Analysis Airports must have a Pavement Management Plan (PMP) for pavement projects to be eligible for federal funding. The plan includes an assessment of airside and landside pavement conditions; recommendations for future pavement rehabilitation and/or replacement needs; and an estimation of project costs.

Building and Infrastructure Assessment RIAC has also conducted an infrastructure assessment that assesses buildings and assets overall condition, other than pavements at General Aviation airports. Other assets include buildings, fencing, electrical vaults, drainage, and recommendations for future infrastructure rehabilitation and/or replacement needs and estimates of project costs.

Airspace Analysis In order to comply with FAA grant assurances, RIAC has also conducted an analysis and plan to mitigate off-airport airspace obstructions. The analysis identified existing and near term airspace hazards and is working with the FAA to take appropriate action to resolve over 1,800 data points, with an estimated mitigation cost of $7.3 million to resolve obstructions.

Business and Financial Plan RIAC is also working with experienced general aviation consultants to identify opportunities to provide desirable airport amenities which can help provide financial sustainability for General Aviation airports. Potential opportunities at the airports include aeronautical and non-aeronautical developments.

Recent capital improvement at Newport State Airport included a completed aircraft parking apron reconstruction of 28,000 square feet, including rehabilitation of 30 aircraft tie downs and the rehabilitation of Taxiway B at a cost of $2.6 million.

General Aviation Economic Impact Analysis and Outreach Process The Rhode Island Airport Corporation’s General Aviation airports are located in communities across the state that will benefit from local participation in capital projects. The economic benefits provided by investment in airport facilities and infrastructure extend beyond the substantial benefits the state’s General Aviation airports provide through their support for mobility,ECONOMIC industry, and public services. ANALYSIS AVIATION IMPACT

FOR CAPITAL PROJECTS

In order to gain key input into General Aviation TAL SPENDING (2020-2041)

airport planning, RIAC engaged in outreach to SFZ, $13M North Central State Airport many stakeholders in numerous public settings. Total economic benefits of the General Aviation OQU,$49M Quonset State Airport airport capital assessment a direct effect The Rhodeinclude Island Airport Corporation (RIAC) recently conducted a $14M capital assessmentfor to identify the set of projects that will be required asUUU, businesses are compensated airport Newport State Airport to provide excellent facilities and service at the system’s five general projects, along with aviation the secondary “multiplier (GA) airports over a twenty-year (2021-2040) timeframe. WST, $17M effect” as businesses and employee spending Westerly State Airport Nearly $145 million in capital improvements are planned at the ripples across the regional economy. system’s GA airports between 2021-2040. Planned improvements BID, $11M

Block Island State Airport

NALYSIS

ed in te that cipation in mic benefits airport extend efits the through ndustry, and

he GA nclude are ts, along ier effect” pending onomy.

include runway and taxiway enhancements, upgrades to airport buildings, obstruction removal, and a variety of other projects.

TOTAL ECONOMIC BENEFITS - $490M STATE OF RHODE ISLAND

ECONOMIC ACTIVITY

$193M

LABOR INCOME

$69M

EMPLOYMENT

1.1K

UNIT

ED STA T

ES TOTAL

KEY TAKEAWAYS Of $145 million in total GA airport spending, an estimated $105 million (70%) could be spent with businesses in the State of Rhode Island.

Each dollar of in-state spending generates an additional $0.85 in economic activity as benefits ripple through the state economy.

Approximately $3 million generated in state income tax revenue and $25 million in federal income tax revenue.

$490M $161M

GA capital improvement projects could support or maintain 1,100 local jobs in the State of Rhode Isalnd.

2.5K Note: Employment in job-years; dollar values at current (2020) level.

Overall average labor income is approximately $65,000 per job annually.

Section 3:

Economic Development

e catchmen inut ta m re

4M annual passengers 11K daily passengers

7.5M population

40K number of passenger flights, including charters per year

2.5K number of cargo flights per year The numbers provided above are from 2019.

Economic Development Air Service

Our Catchment Area

As the steward of Rhode Island’s public airports, the Rhode Island Airport Corporation (RIAC) recognizes that our state and region’s economic health and welfare depend on its ability to provide and promote high-quality, cost-effective transportation services and facilities.

Approximately, 7.5 million people reside within Rhode Island T. F. Green International Airport’s 90-minute catchment area. Our area serves an array of prestigious universities, serving over 200,000 students within 1 hour from PVD. Universities include Brown University, Johnson & Wales, Rhode Island School of Design, Harvard University, and Massachusetts Institute of Technology. Many Fortune 500 companies operate in Rhode Island including: CVS Health Corporation, Textron, United Natural Foods Inc., Raytheon Company, FM Global, and Hasbro Inc.

According to recent data provided by the Federal Aviation Administration, Rhode Island’s airports support more than 19,000 jobs and have a total economic output of $2.6 billion per year. Whether it is through Rhode Island’s status as a tourist destination to support the local hotel and hospitality industry, work related to our airports has the potential to create thousands of more jobs and millions more in economic output through infrastructure investments and airport travel-related job creation.

PVD Master Plan Progress – Ready for the Next Twenty Years! Rhode Island T. F. Green International Airport’s Master Plan provides the city and state with a comprehensive road map of where and how economic development opportunities will arise at the airport over the next twenty years. With so many other opportunities to foster economic activity to benefit both the City of Warwick and the State of Rhode Island, RIAC engaged key stakeholders to form a Technical Advisory Committee (TAC) comprised of representatives from local, state, and federal governmental agencies, airlines, concessions, and private businesses who provided essential input into concepts for airside, terminal, landside, and cargo/general aviation development based upon the forecasted needs and upgrades to existing airport property and facilities. Landside opportunities include needed infrastructure upgrades, terminal renovations and expansions, increased parking availability, and the related income, while airside development opportunities include the possible growth and expansion of cargo services, along with other potential opportunities. The Rhode Island Airport Corporation has also been working with the City of Warwick on the resale of properties identified for redevelopment and return these parcels to city tax rolls, a goal identified in Warwick’s Comprehensive Plan to find smart reuses that spur economic development that are in-line with the City Centre Warwick Master Plan concepts. Rhode Island T. F. Green International Airport’s Master Plan was finalized and submitted to the Federal Aviation Administration in early 2021.

Rhode Island T. F. Green International Airport’s Master Plan provides the city and state with a comprehensive roadmap of where and how economic development opportunities will arise at the airport over the next twenty years.

Technical Advisory Committee Chart

General Aviation Strategic Business Plan The Rhode Island Airport Corporation (RIAC) is currently developing a General Aviation Strategic Business Plan to foster improvements at public airports throughout the state and to create an improved and selfsustainable airport system. The creation of revenue sources directly or indirectly related to aviation enables an airport to offset some of the lulls inherent in the aviation industry and can provide critical and consistent income to benefit airport management and infrastructure reinvestment.

Development of a ten-year plan which will summarize, identify and prioritize the necessary key elements: • Infrastructure improvements at each airport • Airside and landside pavement repair and reconstruction at each airport • Updated airspace analysis plan that will identify current obstructions present within the airspace surrounding the airports and runways • Preparation of a ten-year business plan that will evaluate each airport’s current financial health, define economic development opportunities and provide potential paths forward to establish self-sustaining operations

Parcel Assessment at Public Airports Seek to Encourage Job Development Although the aviation industry is cyclical and reacts quickly to changes in the national economy, many opportunities still exist to improve Rhode Island’s public airports and ensure they can be stable, self-sustaining local resources well into the future. As a preliminary step to determining the available economic development opportunities at our General Aviation airports, RIAC reviewed parcels of land on General Aviation airport properties to determine where the potential exists for economic development on airport property and assess the feasibility of development. These efforts will allow RIAC to proactively market and promote parcels that hold the best opportunity for development and job creation within local public airports’ current confines. While the General Aviation Airport Strategic Business Plan process continues, RIAC is better prepared to implement economic developments that arise in the present and be prepared for the “smart growth” of local economic development opportunities of the future.

On the Horizon – Upgrades to Rhode Island T. F. Green International Airport Restaurants and Retail Despite the impact of the COVID-19 pandemic, RIAC moved forward in negotiating a new Concessions Agreement with Paradies Lagardère, a leading North American travel retailer and restaurateur, which brings experience and best practices in delivering engaging traveler experiences. Paradies Lagardère, the current airport concessionaire, presented an exciting and dynamic proposal to develop new retail operations that will create well-paying, longterm jobs and needed revenue for the airport. The capital investments in new retail shops will also provide passengers with an exceptional retail shopping experience and new concepts as passenger volume grows. While the impact of the pandemic on passenger volume will require these investments be phased in as customer demand may warrant, RIAC is excited to continue to work with Paradies Lagardère in developing this critical component to customer satisfaction.

Grove Bay Concessions, LLC at Rhode Island T. F. Green International Airport (PVD) following a public Request for Proposal process. Following the re-opening of Wolfgang Puck Express in Rhode Island T. F. Green International Airport’s South Concourse, Grove Bay introduced a selection of regional cuisine at a new restaurant, Providence Provisions-Kitchen and Bar on the North Concourse. RIAC was especially pleased that Grove Bay has also agreed to prioritize hiring individuals who were previously employed by the former master concessionaire prior to the impact of COVID-19 on passenger volume and expiration of its contract with RIAC in July of 2020. RIAC is currently working with Grove Bay on additional concepts intended to serve as a mid-term solution to add restaurant capacity in support of current passenger volume. RIAC staff expects to develop a longer-term solicitation to add future restaurants as the aviation and airport industry recover from the COVID-19 situation.

As enplanements are expected to grow once COVID-19 is under control, RIAC staff will also be prepared to release a new Request for Proposals (RFP) to expand food and beverage offerings at the airport. RIAC is pleased to be working with

Section 4:

Finance

Finance: Major Accomplishments The Rhode Island Airport Corporation (RIAC) is a self-sustaining entity and component unit of the state of Rhode Island. RIAC engages in business type activities, that is, activities that are financed in whole or in part by charges to external entities for goods or services rendered. RIAC operates on a fiscal year basis beginning on July 1st and continuing through the following June 30th of each year.

RIAC’s financial statements are prepared on the accrual basis of accounting in accordance with accounting principles generally accepted in the United States of America (U.S. GAAP) as promulgated by the Governmental Accounting Standards Board (GASB). RIAC is structured as a single enterprise fund with revenues recognized when earned, not when received. Expenses are recognized when incurred, not when they are paid. Capital assets, except land, are capitalized and depreciated over their useful lives. As a matter of fiscal accountability, RIAC engages in fiscal audits with independent third party auditors to ensure transparency, accountability, and fiscal solvency. RIAC completed its financial statement audit on time, with a clean, unmodified opinion and with no audit findings. This provides an assurance to Rhode Island of adequate accounting controls and financial statements are accurate for submission to the State’s Auditor General. Perhaps no industry has more federal oversight than the airports and airlines. Yet, year after year, both the Federal Aviation Administration, independent and state auditors, as well as the most respected bond rating agencies have affirmed President Ahmad and his team have done a stellar job during the most challenging of times.

These positive findings also bolster RIAC’s bond rating, an important fiscal matter that has also adversely impaired nearly all airports amid the COVID-19 situation. RIAC’s General Airport 34

Revenue Bonds are rated by Standard & Poor’s, Moody’s Investors Service, and Fitch Ratings with current ratings of A-, Baa1, and BBB+, respectively. A recent report issued by Standard & Poor’s highlighted RIAC’s, “Very strong management and governance, with a good track record of operating the major lines of business and managing risk, as evidenced by improving financial performance, conservative budgeting, and meeting financial targets.” RIAC is also incredibly proud to have successfully passed an audit managed by the Rhode Island Office of Internal Audit (OIA), which determined that RIAC complies with the state’s Quasi-Public Corporations Accountability and Transparency Act and found no reportable weaknesses or issues related to RIAC’s concession and parking performance. At that time, RIAC was one of only two agencies among 18 others in the state to pass the state’s audit without reportable findings. Such independent assessments continue to build confidence in RIAC’s operations and management. Prior to the COVID-19 pandemic, RIAC was well on its way to implementing its strategic plan to reduce the airlines’ cost to operate at Rhode Island T. F. Green International Airport (PVD), while at the same time increasing the strength of its balance sheet. In fact, RIAC reduced the industry metric of Cost Per Enplanement (CPE) by 28% from $13.36 in 2015 to $9.63 in 2019, prior to the impacts of the pandemic in FY 2020. Heading into FY 2020, RIAC was well on its

way to reaching its goal of a $6.50 CPE as budgeted for that fiscal year. For the two months prior to the beginning of the pandemic (January and February 2020), RIAC’s enplanements were up and all indications were that we would reach that $6.50 goal. In the chart below, Figure 1 shows the reduction of the CPE from 2015.

Figure 1 Cost Per Enplanement $16

$13.36

$14

$9.63

$12 $10

$6.50

$8 $6 $4 $2 $0

2015

2019

FY2020 GOAL PRE-COVID 19 BUDGET

Figure 2 Operating Revenues Although the pandemic had an impact on the CPE metric for FY 2020, based on the reduced enplanements, RIAC reduced passenger airline costs at PVD by 16% in FY 2020 in line with its strategy. RIAC worked cooperatively with the airlines, parking operators, concessionaires, and other tenants to provide relief and adapt operations during the pandemic. Overall Operating Revenues for Fiscal Years 2020 and 2019 were $51,092,912 and $63,767,018, respectively. Figure 2 pie charts show the breakdown by operating revenue category for each fiscal year.

FY20 Operating Revenues

16.5%

19.9%

Other Revenues

32.3%

Passenger Airlines

5.9%

Rental Cars

Other Revenues

30.9%

Passenger Airlines

6.5%

Concession

10.6%

FY19 Operating Revenues

10.4% 31.3%

Vehicle Parking

Rental Cars

35.7%

Vehicle Parking

Figure 3 Operating Expenses RIAC’s continued focus on operating expenses and strong fiscal responsibility prepared the entity well to deal with the impacts of the COVID-19 pandemic. Prior to the pandemic, RIAC was constantly focused on expenses to ensure that the value of expenses lined up well with its strategy of providing high levels of customer service and reducing the costs for the airlines to operate at Rhode Island T. F. Green International Airport (PVD). This focus continued through the pandemic and resulted in RIAC reducing overall operating expenses by more than 6% from $60,294,027 in FY 2019 to $56,529,497 in FY 2020. The below pie charts in Figure 3 show the breakdown of operating expense by category for each fiscal year.

FY19 Operating Expenses

FY20 Operating Expenses

29.3%

30.3%

Employee wages and benefits

40.1%

39.8%

Depreciation and amortization

11.3% 12.1%

Supplies, materials, and services

6.2%

12.5%

Other operating expenses

10.4%

Parking expenses

Supplies, materials, and services

Other operating expenses

Parking expenses

Figure 4 Liquidity Metric As mentioned above, while focused on reducing the costs for airlines to operate at Rhode Island T. F. Green International Airport, RIAC also successfully strengthened its balance sheet. This is demonstrated through a key liquidity metric of unrestricted reserves to General Airport Revenue Bond Debt Service. This metric more than tripled from 12% in FY 2015 to 38%, as seen in this liquidity metric chart.

38% 2020

12% 2015 RIAC

Moody’s issued a credit report in September 2020 that maintained RIAC’s rating on its General Airport Revenue Bonds with a forecasted stable outlook, noting the agency’s strong management and fiscal liquidity, affordable costs per enplanements to attract new routes, and a manageable capital spending plan.

Figure 5 Forecasts Heading into the COVID-19 pandemic, RIAC put together a detailed sensitivity analysis and forecast for enplanements at Rhode Island T. F. Green International Airport to build its financial budgets and plans. This sensitivity analysis included three forecast levels based on pessimistic enplanements, optimistic enplanements, and highly optimistic enplanement trends. For planning and budgeting purposes, RIAC utilized the middle optimistic scenario. For the period April-December RIAC exceeded the planned forecasted enplanements by

approximately 3%. The model did not include a second, third or fourth wave, which the United States and Rhode Island has experienced. Based on this, RIAC updated its forecast models and estimates for the FY 2022 budget. Based on the middle, optimistic scenario, the updated forecast has enplanements recovering from 35% of 2019 levels in July 2021 to 80% in July 2024. Figure 5 shows the updated forecast and sensitivity analysis for the period from July 2021 – July 2024.

PVD Monthly Enplanements as % of Baseline 2019 — Three scenarios shown.

RIAC continues to manage its operations through the continuing COVID-19 pandemic and received a grant for approximately $24,000,000 of Coronavirus Aid Relief, and Economic Security Act (CARES Act) funds. The purpose of the grant is to maintain safe and efficient airport operations, and the funds are only to be used for purposes directly related to the airports. RIAC intends to utilize these funds for debt service and operating expenses at the airports. RIAC also received a grant for approximately $5,700,000 through the Coronavirus Response and Relief Supplemental Appropriation Act, 2021 (CRRSAA), for purposes directly related to the airports and approximately $420,000 for concession relief. In addition, a grant was announced whereby RIAC would receive approximately $16,600,000 from the American

Rescue Plan Act of 2021, which includes approximately $1,700,000 for concession relief. The combination of funding from the three acts totals approximately $46,000,000. As RIAC heads towards FY 2022, we remain focused on our fiscal strategies based on low costs for airlines to operate at Rhode Island T. F. Green International Airport and a strong balance sheet. Updated forecasts and budgets have been developed based on the anticipated recovery from the COVID-19 pandemic. While RIAC remains cautiously optimistic for a recovery, RIAC will continue to be conservative in its financial approach and planning based on a long-term recovery and the possibility that some of the business lost due to the pandemic may not return. We will continue to monitor industry trends and data and plan accordingly.

Figure 6

Figure 8

$129M Capital Program

Deicer Facility

By developing a $129,343,333 capital program and budget complete with funding source allocations by fiscal years 2021 through 2026, RIAC is prepared to move forward on Airport Improvement Program (AIP) funded initiatives as well as other possible federal investments in the nation’s transportation infrastructure. This program is used to define a prioritized and systematic investment plan for the organization to work towards over the next five years.

In 2019, RIAC obtained approval for use of $30,343,000 in PFC funds from the Federal Government for eligible costs associated with the Deicer Facility, the Federal Inspection Station (FIS) project, and other expenditures. This initiative helped in decreasing CPE at the airport by moving debt service to PFC funds instead of rates and charges. This is equivalent to a reduction of approximately $1 in CPE based on 2,000,000 annual enplanements.

$20,442,284

$13,980,000

PFCs

$16,980,000

$20,442,284

Bonds/Local Funds

$91,921,049

$91,921,049 Grants

Grants

Figure 9

PFCs

Bonds/Local Funds

Solar Credits

Figure 7 Fuel Facility Lease Agreement Extension at PVD RIAC was also able to negotiate and extend a fuel facilities lease agreement with Airline Consortium members for a three-year period. This extension provides a competitive fueling option for air carriers at PVD and guarantees RIAC minimum revenue of $750,000 annually.

In 2020, RIAC signed agreements to purchase solar power credits from several locations. Shown below is the completed site at Tiverton in November 2020, and the Cumberland site while it was still being developed, which has since reached mechanical completion in December 2020. RIAC expects to receive an estimated annual net savings of $750,000.

Figure 10 Marketing, Leasing and Development of Airport Parcels RIAC implemented an Airport Leasing Policy to govern the marketing and leasing of airport property system-wide. In addition, RIAC has engaged a professional real estate broker to actively market numerous development parcels available throughout the system. While the leasing of parcels across the airport system will be a long-term process based on demand, RIAC has recently entered into two leases for parcels at Quonset State Airport (OQU) that include approximately $8,200,000 of estimated revenue over their terms.

Parcel Overview

RIAC has recently entered into two leases for parcels at Quonset State Airport (OQU) that include approximately $8,200,000 of estimated revenue over their terms.

North Central State Airport Location

Lincoln North Central State Airport (SFZ) Lincoln, RI

55 Min Drive-time to Boston

3 Hour Drive-time to New York City

Section 5:

Customer Service \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Customer Service The overwhelming positive response from customers and volunteers is a direct result of Rhode Island T. F. Green International Airport (PVD) highlighting the allimportant “first, best impression”. Adding real-time services and amenities have come to represent the excellence we seek to provide to passengers in our role as ambassadors for Rhode Island. This always plays an important role in our efforts to be recognized as one of the best airports in the world.

New Customer Service Department Fosters Friendly Travel Rhode Island T. F. Green International Airport has always taken pride in providing a customerfriendly transportation experience that meets or exceeds expectations. In 2019, RIAC expanded and consolidated these efforts by creating a new Customer Service Department. New accessible offices were built for customer service staff which provided additional support space for the new volunteers. These offices are conveniently located in the main terminal on the first floor. 41

PVD Volunteer Program Creates Airport Ambassadors!

Military Lounge—Support for Those in Service

The PVD Volunteer Program is a new customer service-focused program that allows our community members to serve as ambassadors to passengers and visitors at Rhode Island T. F. Green International Airport (PVD). Volunteers provide airport information inside the terminal facility, locations of various amenities in the airport, and directions around the region. When travelers need information or directions, they will be greeted by a friendly volunteer with a smile. The program was launched mid-year 2019 and has grown steadily since then. A library of training, familiarization, and informational resources was created and placed at the information center, and two satellite information kiosk locations were added to provide quick and easy access to the volunteers to answer customer inquiries. This space is located near the main Information Center which acts as a training area, break room, kitchenette, storage area, and more. Our volunteers are a vital part of making travel through PVD a friendly and enjoyable experience!

Tens of thousands of active and retired members of the military from across New England travel through Rhode Island T. F. Green International Airport (PVD) each year, and thanks to the Rhode Island Military Organization (RIMO) Lounge, they now have a home away from home at the Airport, providing a place for troops or veterans to relax before or after a flight. The lounge came to fruition by collaborating with RIMO volunteers working with RIAC and numerous other partners, including businesses, nonprofits, unions, the military, government, civic organizations, and volunteers. All seek to ensure that those who have sacrificed so much for their country have a place to regroup and relax at the airport before or after a flight. The lounge is located on the 2nd level of the airport next to the Hope Reflection Room and provides support with transportation and lodging information for military members who may be stranded or in need of assistance with their travel plans.

“

Easy, friendly, clean. PVD is the best airport. - Customer Testimonial

”

PVD Celebrates Six Years of Providing “Pet Therapy” to Travelers Rhode Island T. F. Green International Airport’s pet therapy program called PVD Pups, and their handlers celebrate six years of enhanced customer service experience to our passengers by providing stress relief and comfort through interaction with pups. Introduced in August 2015, travelers walking through the terminal have come to look forward to being greeted by the PVD Pups with their wagging tails and green vests clearly marked “Pet Me!” Although the COVID-19 pandemic required the program to be temporarily paused, the handlers are ready to return, with their canines having completed their AKC CGC (Canine Good Citizen) as well as a specialized training program specific to the airport environment, including a desensitization to other animals, food, and other stimuli in the airport environment. We know we speak for nearly every traveler when we say how much we look forward to welcoming the PVD Pups back to Rhode Island T. F. Green International Airport.

“

The PVD Pups with their wagging tails and green vests, provide travelers with comfort. - Customer Testimonial

” 43

PVD Cares Kits Throughout the pandemic, Rhode Island T. F. Green International Airport took additional steps to ensure that all were fully prepared to protect themselves and other. The Customer Service Department launched of our very own “PVD Cares Kits”, which provide complimentary hand sanitizer, face coverings, alcohol wipes for surfaces, and an information card. Thanks to the PVD Cares Kits, everyone has the peace of mind that PVD can help ensure everyone has all they need for safe travels and safe returns. Passengers were also being encouraged to check with individual airline policies regarding COVID-19, including face mask requirements. Updated links to airline specific COVID-19 travel alerts and safety requirements have been made available on Rhode Island T. F. Green International Airport’s website at PVDairport.com.

New Airport Amenities The Customer Service Department has worked to provide new amenities to help build on Rhode Island T. F. Green International Airport’s selection as one of the nation’s best airports. Nursing rooms are now available to provide a pleasant and private space in the airport concourse to accommodate nursing mothers. The nursing room offer comfortable seating, bright natural lighting, paper towels, access to electrical outlets, hand-sanitizer, mirrors, as well as garment hangers and room for travelers’ personal belongings.

Other new amenities have been introduced over the past several months including: • Competitive parking options and reservation availability as well as “touchless” parking ticket dispensers for all airport operated parking facilities to promote safe and healthy travel. • In November 2020, the live music program was introduced with a baby grand piano located on the arrivals level. The program will eventually expand to the concourse area and include volunteer performers as well as high school and collegiate level musicians. • The Escape Lounge located below Gate 22 in the North Concourse offers a relaxing atmosphere for travelers away from the hustle and bustle of the terminal environment. The lounge provides all the complimentary amenities a passenger desires: unlimited freshly prepared, chef-curated food, high-quality alcoholic and non-alcoholic beverages, private high-speed Wi-Fi, endless charging stations and an array of magazines and newspapers, as well as printing services. All travelers are welcomed into the lounge for our service and hospitality. • Emergency Naloxone Rescue Kits in all Automated External Defibrillator (AED) stations throughout the airport, helping to provide prompt access to lifesaving nasal administered medication for opioid overdoses until airport police and rescue teams can render additional assistance.

“

An easy airport to get in and out of. I used to use BOS— PVD is much better.

- Customer Testimonial

”

• Additional amenities available to our patrons at Rhode Island T. F. Green International Airport now also include: complimentary overnight sleep mats, pillows, and blankets, as well as toiletry kits for stranded passengers, and additional seating along with the passenger pick-up areas on the front curb of the airport terminal in addition to improvements such as real-time, digital bus schedule monitors, improved wayfinding signage, and interactive tourist/visitor kiosks.

Ready for Safe Travels

Even before the outbreak of COVID-19, Rhode Island T. F. Green International Airport (PVD) was implementing enhanced sanitizing protocols throughout the airport, utilizing EPA and CDC approved hospital-grade disinfectants, electrostatic sprayers, and automated cleaning technology to efficiently and effectively sanitize escalator railings and other high-touch areas throughout the terminal. With customer and employee safety always at top of mind, we at RIAC have expanded those protocols to do our part to keep travelers and employees safe and healthy.

Aircraft utilize many of the same electrostatic cleaning tools as the airports use themselves, as well as several other mitigations, including High Efficiency Particulate Absorbing (HEPA) filtration, to reduce the risk of exposure to COVID-19 in flight. HEPA filtration on flights allows for air to be filtered and recirculated with fresh air up to once every three minutes during flights. The risk of COVID-19 exposure in individuals who wore face coverings as directed was found to be ‘virtually non-existent’ in studies conducted by the Harvard School of Public Health and the Department of Defense.

RIAC and its airport cleaning partner, ISS North America, have also invested in advanced cleaning technologies including automated escalator rail cleaning systems and electrostatic sprayers, which apply a positive charge to hospital grade sanitizing agents, allowing every sprayed surface to be uniformly coated in less time, and with better outcomes.

Throughout the pandemic, RIAC has worked with airline partners to showcase these and other steps taken to help ensure traveler safety, providing live demonstrations for local media outlets and making the latest safety research and white papers available on RIAC’s dedicated COVID-19 information page.

Section 6:

Communications

Enhancing our Communications The Rhode Island Airport Corporation has increased its efforts to engage in public outreach and awareness of commercial and general aviation information. This initiative to enhance our external communications is an essential aspect of RIAC’s commitment to ensure accountability and transparency. Efforts to provide prompt access to accurate information have been a critical element of fostering public safety throughout the COVID-19 pandemic, and improved outreach with General Aviation airport stakeholders throughout the state.

EMAIL MARKETING

WEBSITE

MOBILE APP

SOCIAL MEDIA

MEETINGS AND EVENTS

Public Awareness and Outreach to Raise Confidence in Air Travel

Restore confidence in air travel

Highlight customer service and amenities

Call attention to the ease associated with Rhode Island T. F. Green International Airport

SAFE, CARES and EASE Campaigns Rhode Island T. F. Green International Airport (PVD) has been working to keep travelers safe and well informed. Our “SAFE” campaign has worked to ensure all our patrons know that the Rhode Island Airport Corporation and our airline partners have integrated the latest in science-based health and safety protocols throughout the airport and aircraft.

Our “CARES” campaign is focused on new and upcoming improvements being implemented by the Rhode Island T. F. Green International Airport’s Customer Service Department, which are all part of our ongoing effort to become the best airport in the nation! Our “EASE” campaign is creating top of mind presence with passengers through different avenues of traditional marketing, brand awareness, and community engagement. We know that our ability to offer an “EASE” of travel is unmatched by any airport in the region, and it sets us apart from the competition. At Rhode Island T. F. Green International Airport we recognize that one of our most incredible resources are those travelers who truly love the ease and stress-free nature of travel when they choose to fly out of PVD. 49

Top Rated Airport in the United States Rhode Island T. F. Green International Airport (PVD) was recognized as one of the nation’s top five airports by three leading travel magazines. Early in 2020, our airport was named one of USA Today’s Readers’ Choice “Best Small Airports” as well as “Top Five” in Travel + Leisure’s “World’s Best 2020” Awards for Top Domestic Airports. Rhode Island T. F. Green International Airport was also named one of the top four airports in the nation by Condé Nast Traveler’s “Readers’ Choice Awards!” The Condé Nast Traveler Readers’ Choice Awards are the longest-running and most prestigious recognition of excellence in the travel industry. 50

“

PVD gets kudos from fliers as a “great little airport” that’s easy to reach and to navigate. More than two-thirds of New England’s population lives within a 75-minute drive of the airfield. Long favored by budget carriers as a less expensive alternative to Boston’s Logan, the airport has been growing steadily in recent years and is well-positioned to benefit from a resurgence in domestic air travel. — Condé Nast Traveler

The Rhode Island Airport Corporation (RIAC) has made a point to continue elevating its branding to emphasize Rhode Island T. F. Green International Airport’s commitment to excellence and the ease of travel to and through, resulting in a more pleasurable travel experience.

“On the Horizon” CEO Quarterly Newsletter Email The CEO quarterly newsletter from Iftikhar Ahmad, President and CEO of the Rhode Island Airport Corporation, reaches over 100,000 subscribers, bringing them vital updates, relevant airport news, and the latest information about Rhode Island T. F. Green International Airport and the aviation community’s ongoing resilience and recovery. This outreach effort has helped inform the community of the impact of COVID-19, steps the airport and airlines have taken to keep them safe, the availability of new and returning routes, and of opportunities to support Rhode Island T. F. Green International Airport in its efforts to achieve national recognition through travel magazines.

scope and nature of airport infrastructure and improved amenities, including opportunities for airport revenue generation for reinvestment as well as the general welfare of the community. Throughout 2019, and 2020, RIAC has held 28 meetings to focus on General Aviation airport strategy. These meetings included 15 meetings with townships and stakeholders. During this process, approximately 43 updates were shared on the General Aviation Strategic Business Plan web page, as part of RIAC’s commitment to airport development in an open and transparent process. This open process has illustrated that there is often a strong divide among pilots, neighbors, and local elected officials. While RIAC continues to respect the views of airport host communities, we remain hopeful that this effort will help close the gap among these stakeholders and will create consensus around future General Aviation airport plans.

Discussions with Communities around the State on Strategic Business Plan for General Aviation Airports RIAC has also made significant efforts to improve engagement and outreach with aviation stakeholders and members of the public in General Aviation airport host communities. RIAC operates and maintains the General Aviation airports to benefit the state, local communities, and stakeholders. RIAC alone cannot, and should not, decide the future direction of these airports and at what scale they will operate. With this in mind, RIAC has been working closely with town managers, municipal leaders, and key stakeholders to gain input into an evolving plan that seeks to achieve a public consensus on the 51

Community Events

PVDairport.com—A Valuable Resource

Rhode Island T. F. Green International Airport and the Rhode Island Airport Corporation (RIAC) recently hosted a free drive-in movie in partnership with newportFILM and Frontier Airlines. The event featured the inspirational film “Linda Ronstadt, The Sound of My Voice.” The evening included local food trucks and a food drive for West Bay Community Action. Frontier Airlines and other partners provided door prizes including round trip airline tickets, airport parking vouchers, and an “Only in Rhode Island” gift basket donated by the airport’s retail partner, Paradies Lagardère.

Now more than ever before, our state, nation, and world depend on the most up-to-date travel information. In the upcoming year, RIAC looks forward to providing dynamic upgrades to its website to improve features, content, navigation, and user-friendliness to ensure it remains a helpful informational resource, both for aviation stakeholders and all those who utilize Rhode Island’s public airport system. In addition, RIAC continues to work in partnership with the state to ensure that all visitors are aware of the Governor’s travel-related executive orders and testing information to help keep Rhode Islanders safe.

In creating the event, the Rhode Island Airport Corporation sought to create a fun and memorable experience to connect with the community and thank them for their continued support of Rhode Island T. F. Green International Airport the pandemic, reminding those gathered of the importance of “flying local” to help boost Rhode Island’s travel and tourism industry while also serving as a “thank you” to all those who helped vote to recognize Rhode Island T. F. Green International Airport one of the best airports in the nation!” 52

Social Media Platforms In the past year, Rhode Island T. F. Green International Airport has bolstered its social media presence and interactions with the public on Twitter, Facebook, LinkedIn, YouTube, and Instagram. Such social media platforms and mediums are essential for RIAC to interact with its loyal customer base in a fun and informative way. These media outlets also build upon Rhode Island T. F. Green International Airport status as the “Official Airport of the New England Patriots.”

21,645 Facebook followers

1,915

2,808

1,196

followers

Instagram

RIAC’s Participation and Sponsorship at Routes Americas, Routes Europe, Routes World, and JumpStart Rhode Island T. F. Green International Airport was proud to serve as one of the sponsors of “Routes America,” a leading aviation event, bringing together senior decision-makers from airlines, airports, and destinations. Over three concentrated business days, 800 delegates took part in face-to-face meetings to discuss new opportunities and existing air services. Our sponsorship provided an invaluable opportunity to build high-value relationships with some of the most influential aviation professionals from across the Americas. At the same time, it ensured that all who attended the conference learned more about New England’s award-winning airport. Our brand was made visible on meeting hall banners, table runners, and delegate directory advertisements. Participation in air service development conferences result in increased top-of-mind awareness of PVD with airline planners, and allowed RIAC to promote opportunities for profitable service recovery and expansion at

Twitter

PVD. Members of RIAC also attended the highprofile 2019 conferences “Routes Europe” and “World Routes”. In addition, RIAC attended the Airports Council International-North America’s JumpStart® Conference, which includes a similar program designed to bring airports and airlines together for brief strategic meetings. RIAC believes these marketing investments will pay long-term dividends with new routes, new airlines, and increased activity at PVD.

Announcements, First Flights and Celebratory Returns of Airlines and Routes As the travel industry has started its long climb back from the COVID-19 crisis, we have been fortunate to celebrate the return of almost all of our airlines and routes. Together, with our airline partners and our community, we will continue to rebuild and reconnect Rhode Island to people and places throughout the country and the rest of the world. Rhode Island T. F. Green International Airport and the Rhode Island Airport Corporation have been proud to host celebrations of “first flights” over the past several years, welcoming passengers and crews on inaugural flights to new locations and additional non-stop routes, both domestic and international. While some routes have been adversely impacted by matters beyond the control of the Rhode Island Airport Corporation, the Rhode Island T. F. Green International Airport continues to be a preferred partner for airlines as they offer passengers new and exciting travel opportunities. In the above photo, local dignitaries including Governor Dan McKee, House Speaker Joseph Shekarchi, Warwick Mayor Frank Picozzi, Rhode Island Secretary of Commerce Stefan Pryor and others joined RIAC President and CEO Iftikhar Ahmad and RIAC Board Chair Jonathan Savage to announce the selection of Rhode Island T. F. Green International Airport as one of 16 debut airports in the nation selected to be part of Breeze Airways network. The new, “seriously nice” airline hopes to expand service in the coming years to include nonstop European and west coast service within its network. 54

“

I want to thank the entire Rhode Airport Corporation for the thoughtfulness of welcoming our airline back to PVD. We appreciate the partnership and support we have with the airport authority.

- Airline Testimonial

”

Section 7:

Flights and Services

Connecting Rhode Island with our Nation and the World In 2016, Rhode Island T. F. Green International Airport (PVD) was served by just seven airlines providing 17 nonstop routes. By 2018, we recruited an additional nine airlines to serve Rhode Island, adding 27 nonstop routes making PVD one of the fastest-growing airports in the United States, surpassing the growth of other New England airports as well as growth averages of airports across the nation. Today, even as we are emerging from a pandemic that has devastated the airline industry, Rhode Island T. F. Green International Airport (PVD) has eleven airlines and 25 nonstop routes, with the prospect of more airlines and routes in the near future. 56

While maintaining airline routes is heavily dependent on consumer demand, which is created in large part by state tourism marketing, it is also dependent on people choosing to fly local rather than other regional options. This sends a clear message to airlines that Rhode Island is making the thoughtful choice to fly local even if that choice requires connecting flights. The return on investment will pay dividends to all who depend on Rhode Island’s connections to support our local economy, and your choice will help us restore passenger volume and expand travel options to the state. When you choose to fly local, you enable us to continue to connect Rhode Island with our nation and the rest of the world.

+57% Number of Airlines

+47% Number of Non-stops

Last Five Years Progress Report

Nearby State Comparison of Nonstop Routes per 1M Population

Nearby State Comparison of Nonstop Airlines per 1M Population

9.4

Rhode Island

5.2

Massachusetts

3.7

New Hampshire Connecticut

2.5

21.7

Rhode Island

18.0

Massachusetts

11.0

New Hampshire Connecticut

8.1

Section 8:

Organization

Organization At times such as a global pandemic, it’s more apparent than ever before that what makes the Rhode Island Airport Corporation run so well are the people who work there, tirelessly and often without fanfare, working to keep our state’s aviation infrastructure functioning. The more the Rhode Island Airport Corporation can do to help our team invest in themselves, the better for all.

Corporate Wellness and Reinvestment in our Team Among the Rhode Island Airport Corporation’s (RIAC) safety and wellness initiatives offered is a health rewards program in which employees can “walk off” the cost of an Apple watch or other fitness devices as an incentive to adopt healthy habits. RIAC has also reinstated one of its more popular famous “perks” – an onsite gym including a treadmill, elliptical, weights, and other fitness equipment. At RIAC, the safety of employees is taken just as seriously as the public that is served. Throughout the pandemic, RIAC proactively implemented employee safety initiatives, such as providing ample hand sanitizer and face coverings while taking steps to ensure compliance with social distancing and room capacity requirements. Above all, RIAC is proud to be committed to the promotion of employee excellence, equal opportunity, teamwork, and the highest levels of professional conduct, all while recognizing that a positive work environment will facilitate RIAC’s ability to achieve its mission.

Six Sigma Training It has been said before that an airport is very much like running a city. At RIAC, that requires a senior management team that is running well on all cylinders. One way that RIAC effectively seeks to reinvest in itself is through professional development initiatives that can both help employees become experts in their chosen fields, as well as function better as a problemsolving team. Working in partnership with the Bryant University’s Professional Development Program, RIAC instituted the council for Six Sigma certifications’ Six Sigma yellow belt training program to provide the senior management team with a thorough understanding of enhanced problem-solving skills. Often considered a mark of quality excellence in many industries, Six Sigma training seeks to help employees advance their careers as well as help their organization through a mastery of quality habits and skills.

Service Awards Ceremony On Wednesday, December 18, 2019, RIAC held a business luncheon and Employee Service Awards function. Members of the RIAC Management Team took the opportunity to honor long-term employees’ commitment towards the corporation. The ceremony commenced with a “State of the Airport” update from RIAC President and CEO, Iftikhar Ahmad, providing the team with an overview of the team’s accomplishments, and thanking all team

members for their hard work and dedication that contributed to RIAC’s achievements. RIAC staff then enjoyed a delicious buffet lunch with various desserts, and a hot chocolate bar while complimentary chair massages were also available to the staff. Employee Service Awards were presented to twenty-eight employees

for their years of dedicated service to RIAC. Employees were honored for their years of service ranging from five to thirty-five years, with each employee receiving a certificate and a gift card as a “Thank You” from the organization.

From top left to bottom right: Rhode Island Airport Corporation’s Fire Rescue team stands by ready and ensures the safety of all of those who utilize the airport; President & CEO, Iftikhar Ahmad presents Kathy McCormick with a Certificate of Achievement for her ongoing commitment and 25th year of service at RIAC; Amber Perez, Police Patrol Officer, works diligently to keep our airport safe and secure; The RIAC Police team completed their 2020 “No Shave November” to support the Rhode Island Food Bank raising $1,000; RIAC participated in the #1 Patriots fan contest; RIAC employees convene together in the conference room on the 3rd floor; RIAC celebrates “Go Red” Event for the American Heart Association; and RIAC instituted the Six Sigma yellow belt training program to provide the senior management team with a mastery of quality habits and skills.

2021 Affirmative Action Plan RIAC completed its 2021 Affirmative Action Plan which included two new committees and indicated that we tripled minority hiring since 2018.

Diversity and Inclusion Over the past five years, RIAC has been successful in increasing the diversity of its workforce as indicated by the charts on the following page. Inclusion and diversity are strategic business imperatives that are part of who we are as an organization and how we do business, allowing us to leverage the diversity of our staff to achieve RIAC’s mission, vision and goals. Diversity of thought and backgrounds drives innovation and better ways of doing things. Our culture of diversity and inclusion also shapes our future, helping to strengthen our business and bring value to our clients.

Section 9:

Operations

Operations It is the Rhode Island Airport Corporation’s job to think about the unthinkable and to be prepared for every emergency imaginable. To properly protect all who fly from Rhode Island, requires constant training and drills, as well as considerable investments in public safety infrastructure. RIAC Replaced Two Aircraft Rescue and Fire Fighting (ARFF) Trucks to Ensure Continued Passenger Safety In 2020, RIAC replaced two older fire response vehicles with the purchase of a new 2019 and 2020 Rosenbauer Panther 4x4. This state-ofthe-art Aircraft Rescue and Fire Fighting (ARFF) vehicle can carry 1,600 gallons of water, 200 gallons of foam, 460 pounds of halon, and 500 pounds of dry chemical extinguishing agent to help better protect Rhode Island T. F. Green International Airport. The selected Panther ARFF vehicles have the industry’s shortest overall wheelbase for enhanced maneuverability and suspension, yet maintains a low gross vehicle weight to provide swift acceleration to enhance safety and 66

performance with exceptional visibility and ease of operation. By providing RIAC’s highly trained ARFF personnel with the tools they need to do their job, RIAC is better able to promote operational excellence to foster the safety and security of passengers.

Identify and Replace a Vehicle Maintenance Work Order System Aviation organizations like RIAC operate in a highly developed industry that requires high standards of service, quality, and safety. Therefore, to ensure this, it is vital to choose the latest technology intelligent management solution. In one of many efforts to upgrade and modernize maintenance management, while also serving to make Rhode Island

T. F. Green International Airport (PVD) more efficient and reduce Costs Per Enplanement to attract more routes, RIAC replaced an existing outdated database with a new Computerized Maintenance Management System (CMMS). This system is designed for vehicle fleet maintenance, and the web-based software is designed to track vehicle maintenance and repairs, including full equipment service history and control equipment or vehicle mileage or motor hours. This critically important investment and implementation will help reduce labor and repair costs for a fleet of 175 vehicles by scheduling regular preventive maintenance.

Design and Implement an ARFF Training Program for Complete Disaster Readiness While Rhode Island T. F. Green International Airport’s Public Safety Department requires the proper tools to do their jobs, it is the commitment to excellence of the men and women who make up the airport’s Aircraft Rescue and Fire Fighting (ARFF) and Police Departments that provides the accurate true measure of public protection. This dedication was on display amid the hottest and muggiest of summer days in 2020 at an FAA-approved training facility, when the ARFF Department, led by ARFF Chief William Greenwood, completed sixteen hands-on, live-fire evolutions. These hands-on trainings aimed to provide PVD’s firefighters with real world conditions that tested

both their mental and physical capabilities, while wearing all of the required protective gear and breathing apparatuses. The interior aircraft fire trainer created fire conditions that exceeded 1200 degrees fahrenheit, requiring coordinated teamwork to rescue simulated conscious and unconscious victims from the aircraft while working to extinguishing all of the fires.

Emergency Preparedness Among all of the trainings and activities that go on at Rhode Island T. F. Green International Airport, the most important are the ones that everyone hopes will never be called upon. Yet in RIAC’s efforts to protect and serve the public, emergency situations must always be prepared for. The Rhode Island Airport Corporation, with assistance from the Rhode Island Emergency Management Agency and Southwest Airlines, conducted an emergency management exercise in September of 2019 simulating an aircraft accident with mass casualties. The Federal Aviation Administration requires a Triennial Full-Scale Preparedness Exercise every three years. These drills are intended to ensure that the airport and RIAC’s public safety partners are fully prepared for a coordinated response in the event a situation ever developed. RIAC’s first responders and public safety personnel were joined by their mutual aid partners throughout the state, including public safety personnel from Warwick, Providence, and Cranston. Representatives from the R.I. Department of Health, R.I. Department of Behavioral Healthcare, and the R.I. Air National Guard. The R.I. State Police and the R.I. Disaster Medical Assistance Team were also involved in the training, along with volunteers from Salve Regina University, Community College of Rhode Island, Providence Emergency Management Agency and the R.I. Red Cross. RIAC and other responders have continued to incorporate the lessons learned from these drills to integrate scenarios and contingencies into emergency preparedness even after the training drill.

Rhode Island Airport Corporation (RIAC) Places Airport Caretakers at Every State Airport In recent years, Rhode Island Airport Corporation has responded to calls from the aviation community to enhance and improve services available at the General Aviation (GA) airports around the state. In an effort to improve management and available services, and after a competitive Request for Proposal process, RIAC entered into a contract with FlightLevel Aviation to provide fixed-based operator services at all state airports. RIAC has also posted employed Airport caretakers at each airport around the state, including Block Island State Airport. The collaboration between assigned airport caretakers and fixed-based operators, like FlightLevel Aviation, has allowed RIAC to provide more comprehensive service and support for the aviation community during both higher volume periods during the week, as well as cover weekend and holiday hours to better serve private aviation.

Group V Aircraft Memorandum of Understanding As with the Rhode Island Airport Corporation’s police and fire departments, the safety of those 68

who utilize the airports are the top concern of the Rhode Island Airport Corporation. To safely accommodate the most modern and efficient aircraft used by the airline industry, RIAC entered into a Memorandum of Understanding with the Providence Airport Traffic Control Tower. This Memorandum of Understanding is aimed to provide notification of any Group V aircraft scheduled to arrive at PVD, including the largest and most modern Boeing and Airbus commercial aircraft-ensuring that all are prepared to accommodate a new generation of aircraft requiring proper taxiway clearance and other accommodations.

New and Improved Landscaping RIAC has updated the terminal’s inside, as well as landscaping In front of the airport terminal, beautifying both sections. With an eye to seasonal beauty, RIAC has upgraded landscaping by removing old vegetation and replacing it with new perennial and seasonal annual plantings. By creating a pleasing visual appearance with the additional colors added to the aesthetics, this creates the first best impression of the state for both residents and visitors.

Neither Snow nor Sleet… For any major weather event, RIAC coordinates an active team approach to ensure that Rhode Island T. F. Green International Airport and all the state airports remain as safe as possible in all conditions. Unlike roadways, salt cannot be used to melt snow and ice, requiring a rigorous snow removal plan for commercial and general aviation runways around the state. At Rhode Island T. F. Green International Airport, investments in runway and treatment facility upgrades also allow the airport to efficiently collect and treat glycol, an organic used for deicing plane wings to prevent any environmental contamination. Although some winters are more challenging than others, RIAC’s operational staff are at their best when local weather is at their worst, with a total of 18 million cubic yards of materials removed from runways in 2021 alone.

Intermodal Transit Rhode Island T. F. Green International Airport (PVD) is more than just an airport. It’s an intermodal transportation hub, providing interconnecting service by plane, bus, car rental, commuter parking, and rail service, even including the Massachusetts Bay Transportation Authority (MBTA). In recent years, RIAC has expanded from the existing bus services provided by the Rhode Island Transit Authority (RIPTA), and other regional bus lines. Although pandemic-related concerns and reductions in travel volume have impacted the availability of certain services, ground transportation services have provided connections to local cities including Boston, Fall River, New 69

Bedford, and Hyannis. Most recently, RIAC announced it has entered into an agreement with Transportation Network Companies (TNCs) for both drop-off and pick-up. Both Uber and Lyft have signed this agreement, allowing them to offer curbside pick-up for patrons of Rhode Island T. F. Green International Airport (PVD). Both companies operate in front of the terminal, just a few steps from the terminal doors. Transportation Network Company operators have become a popular alternative transportation option.

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Our Response to COVID-19 Throughout the COVID-19 pandemic, all of the staff at the Rhode Island Airport Corporation (RIAC) and Rhode Island T. F. Green International Airport (PVD) have made the safety of travelers their top priority. RIAC and their airline partners take pride in how quickly they have adapted operations to help mitigate exposure and transmission of the virus. From social distancing in security lines, to added hand sanitizing stations at nearly every turn, to the installation of plexiglass and new “no-touch” kiosks for parking and baggage checks. RIAC has worked hand-in-hand with cleaning partners, ISS North America, prior to, and throughout, the COVID-19 pandemic. RIAC is using the latest in electrostatic sprayer technology to apply Environmental and Protective Agency (EPA) and Centers for Disease Control and Prevention (CDC) approved, hospital-grade disinfectant to efficiently and effectively sanitize seating and 70

high touch areas throughout the terminal. RIAC has also provided a dedicated web-page to provide updated airline health and safety information, as well as links to the latest white papers and scientific research regarding the safety of air travel at PVDairport.com. Rhode Island T. F. Green International Airport is also helping to promote state, federal, and airline requirements for face coverings, which have been proven in numerous studies to effectively prevent the transmission of COVID-19 on aircraft, as well as inform visitors regarding quarantine rules and how to access local COVID-19 testing sites. RIAC has worked with the State of Rhode Island and the Rhode Island National Guard to accommodate in-airport testing for all passengers at the airport to help provide protection for all Rhode Islanders. We remain ever vigilant, promoting the safety of our patrons, and we look forward to welcoming all back to Rhode Island T. F. Green International Airport as our state and nation resume safe travels.

Management Team Iftikhar Ahmad Markus Berger David Cloutier John Goodman Dennis Greco William Greenwood Kathy McCormick Duc Nguyen Joseph Ottaviano Brittany Pagliarini Tim Pimental Dan Porter Shahzad Sadozai Brian Schattle Marion White Jeffrey Wiggin Nicole Williams Kellie Wright

President and CEO AVP, Air Service Development AVP, Business Development and Commercial Programs AVP, Media and Public Relations SVP, Operations and COO ARFF Chief AVP, Accounting AVP, Design and Construction AVP, Police Chief AVP, Human Resources and Internal Legal Affairs VP, Customer Service VP, Planning and Environmental Assistant Chief Financial Officer SVP, Finance and CFO VP, Design and Construction Acting VP, Operations and Maintenance VP, Finance and Accounting AVP, Chief Marketing Officer

2000 Post Road, Warwick, RI 02886

Please visit PVDairport.com to learn more about our initiatives. 72

2021 Annual Report

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