FINAL DRAFT FY 2022 ANNUAL REPORT

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Gaining Altitude with Discipline

Fiscal Year 2022 Annual Report
4 A Message From The President 7 A Message From The Chairman 8 Board of Directors 11 Section 1: Gaining Altitude with Discipline 14 Section 2: Infrastructure 24 Section 3: Economic Development 33 Section 4: Finance 40 Section 5: Customer Service 46 Section 6: Communications 53 Section 7: Flights and Services 60 Section 8: Organization 66 Section 9: Operations 74 Management Team Contents

Rhode Island T. F. Green International Airport (PVD) is now proud to offer 34 nonstop routes, more than double the number of routes we offered in 2016.

“ ” - Iftikhar Ahmad

A Message From Iftikhar Ahmad

As our nation and the globe continue to contend with an ongoing pandemic entering 2022, the Rhode Island Airport Corporation (RIAC) remains vigilant in continuing to foster safe travels and essential cargo

connections to provide vital supplies to our state and region. In addition to our focus on the health of travelers, RIAC has invested both time and funding into airport infrastructure and operations to ensure that Rhode Island’s airport system emerges from the pandemic on a solid fiscal foundation.

I am pleased to report that these efforts have paid significant dividends, resulting in new routes and new economic opportunities for our state. Rhode Island T. F. Green International Airport (PVD) is now proud to offer 34 nonstop routes, more than double the number of routes we offered in 2016, including a return to international travel with the addition of seasonal service to Cancun, Mexico, and expanded business travel opportunities to New York LaGuardia Airport and other major airline hubs throughout the United States.

RIAC has also spent several years working to help our state’s General Aviation airports improve their long-term sustainability. With the completion of our General Aviation Airport Strategic Business Plan, RIAC is moving forward to begin implementation of $98 million in capital investments at state airports over the next ten-years. At the same time, RIAC has developed “minimum standards” to ensure that any entity wishing to provide aeronautical services to the public on a public-use airport

must meet to provide safe and sustainable services at public-use airports.

With the Master Plan for Rhode Island T. F. Green International Airport formally accepted by the Federal Aviation Administration in 2021, RIAC is also taking advantage of federal funding secured by Senator Jack Reed and Rhode Island’s Congressional Delegation to literally help pave the way for increased air cargo and other economic development opportunities. Over time, investments in cargo facilities and the expansion of air service help create jobs and revenues for Rhode Islanders with a potential investment of up to $850 million over the next 20-years to support a modern state economy.

Another project expedited during pandemicrelated lulls in travel was the airport’s acclaimed restroom expansion and remodeling project, which is due for completion in 2022. This challenging reconstruction project not only increases the number of restroom facilities throughout the terminal, but also helps Rhode Island provide a positive first and last best impression, as research has shown how airport restroom facilities can often influence public opinions.

In short, RIAC is committed to the fiscal and operational activities needed to have our state airports’ recognized as the best airports in the country, and we thank all of our partners in local, state and federal governments, as well as all the travelers that choose to “Fly RI” for helping to make the future brighter than ever before.

Sincerely, Iftikhar Ahmad

President and CEO

Rhode Island Airport Corporation

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“ ” - Jonathan N. Savage

We are most thankful for the strong and consistent support demonstrated by the people of our state, who honor us each and every time they choose to “Fly RI” helping us attract new airlines and new routes to serve our state.

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A Message From Jonathan N. Savage

As Board Chair of the Rhode Island Airport Corporation, I know I speak for all members of our Board when I express our collective pride in those serving general aviation and commercial airports throughout the state. These hard working professionals have helped Rhode Island’s aviation-related economy not only to recover from the pandemic, but to move toward the future on an even stronger foundation.

As with any success story, we owe a debt of gratitude to many partners: to our board members, from seasoned veterans to newcomers with fresh and exciting ideas; to our legislative and executive leadership in the State House, in the halls of Congress, and in Warwick City Hall. All have played a critical role in the collective efforts that are helping to make Rhode Island T. F. Green International Airport (PVD) one of the best airports in the nation. Together, we are ensuring our state’s airport system can maintain and expand its role as an economic engine for our state—supporting nearly 20,000 aviation related jobs, and driving an annual economic impact of $2.7 billion.

Senator Jack Reed and his fellow members of the state’s congressional delegation have repeatedly delivered for Rhode Island as champions of both our airport system, and numerous other infrastructure investments: together with growing airport activity, these will create local jobs and revenue for our state through decades to come.

Finally, we are most thankful for the strong and consistent support demonstrated by the people of our state, who honor us each time they choose to “Fly RI.” As we enter a critical juncture of both local and national recovery, your commitment makes all the difference: as we attract new airlines and routes, create new economic opportunity, and move Rhode Island forward to a brighter future.

Sincerely,

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Our Leadership Team Board of Directors

The Rhode Island Airport Corporation is governed by a Board of Directors, consisting of seven members appointed by the Governor of the State of Rhode Island and serve staggered terms.

Michael Traficante

RIAC Board Vice Chairman 2001 – present2014 – present

Jonathan N. Savage is a partner at Savage Law Partners, LLP and chairs the firm’s Corporate and Business department, Public Sector/Governmental Services department, and Co-chairs the firm’s Receivership and Business Insolvency department. Mr. Savage has extensive experience in all matters relating to business representation, including financial and corporate restructuring, labor negotiations and strategy, work-out, debt strategy, transactional work, and creative structuring. Mr. Savage has served as the de facto CEO of private companies, a publicly traded corporation, a municipality, a federal detention facility, and a large community hospital. In such roles he was ultimately responsible for all management operations, labor strategy and negotiation, financing, and business stabilization. Mr. Savage has extensive experience in matters relating to the public sector and governmental services and agencies, often involving regulatory issues and complex government operational issues. As a prominent leader of the legal community, Mr. Savage has been honored by his peers and judges with the AV Preeminent rating from Martindale Hubbell, which is the highest rating based on both legal ability and ethics.

Michael Traficante is Director of Governmental Affairs and Educational Initiatives at The New England Laborers’ Labor-Management Cooperation Trust and had previously served as the Mayor of the City of Cranston for 14 years. He has more than 30 years of experience in governmental and educational affairs and serves as point person for business pertaining to Municipal, State, and Federal legislation and education apprentice programs. Mayor Traficante earned his B.A. from the University of Rhode Island and his Masters of Education from Rhode Island College. He is a member of the Cranston School Committee, Cranston Housing Authority Board, Boy Scout’s of America Board of Directors, Cranston/Providence Workforce Development Board, and Chairman of the Board of Directors of the New England Laborers/Cranston Public Schools Construction and Career Academy.

Deborah M. Thomas

RIAC Board Treasurer

2010 – present

As Executive Vice President and Chief Financial Officer of Hasbro, Inc., Deborah Thomas leads the company’s global corporate financial operations— from treasury, tax, and investor relations, to internal audit, accounting and control, and business planning and analysis. She also oversees the company’s global information technology organization. Since joining Hasbro in 1998, Deborah has played a key role in Hasbro’s expansion across media and markets around the world, and has helped manage nearly every major acquisition Hasbro has made over the past two decades. Prior to becoming CFO in 2009, Deborah served as Hasbro’s Corporate Comptroller and Head of Corporate Finance. Before joining Hasbro, she held assurance positions at KPMG Peat Marwick, LLP in the U.S. and the U.K. Deborah currently serves on the boards of Logitech and the Rhode Island Airport Corporation. She has earned recognition for her achievements in and out of the boardroom—as March of Dimes Rhode Island’s Citizen of the Year, and as one of Providence Business News’ CFOs of the Year. Deborah graduated from Providence College and is a CPA.

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Christopher H. Little RIAC Board Secretary

2015 – present

Christopher H. Little recently retired from his national legal practice in the fields of business litigation and construction law, primarily at the firm he founded and led and more recently as a partner at one of New England’s pre-eminent firms into which he merged his firm in 2013. Recognized by leading bar commentators for the quality of his legal representation, he continues his work today, serving as an arbitrator and mediator and also providing counsel to Rhode Island businesses in select circumstances. Over the years, he has been deeply engaged in leadership positions for many prominent Rhode Island non-profits, currently serving as board chair of Tides Family Services and the South Kingstown Housing Authority.

Gregory Pizzuti

2016 – present

Greg Pizzuti is a Technology Executive and Sales Leader for IBM, and has managed global sales teams for 20 years. In this role, Mr. Pizzuti is responsible for positioning IBM’s Products and Services with clients to solve their business technology challenges related to cloud inte gration, AI, analytics, security, digital marketing, and more. Mr. Pizzuti has worked in several industries including Media, Telecom, Retail, Finance, and Travel. Prior to working at IBM, Mr. Pizzuti worked at IGT for 11 years in several technology leadership roles. Mr. Pizzuti has lived in Providence for 18 years and has visited over 30 countries and 40 U.S. States, including many airports. Pizzuti earned his B.A. from the University of Rhode Island in 1988. He is a long-serving volunteer of the R.I. Chapter of the American Cancer Society.

Jeffrey E. Bogosian

2020 – present

Jeffrey Bogosian serves as Branch Manager and Supervisor of the Providence R.I. Branch of 1st Discount Brokerage, DBA Winchester Investment Securities. Mr. Bogosian has more than 25 years of investment experience. As Branch Manager, he has responsibility for and oversight of the Providence Branch, including managing all advisors and client assets. Before assuming the Branch Manager role, Mr. Bogosian served as a Registered Investment Advisor at various firms. In this role, he advised individual and institutional clients on their investment goals. Mr. Bogosian earned his B.A. from Lycoming College in Williamsport, P.A. He is a board member of the non-profit Trudeau Memorial Center and Foundation.

Jonathan Roberts

2020 – present

Jonathan Roberts is Executive Vice President and Chief Operating Officer of CVS Health. In this role, Roberts oversees operations for the company and also leads its Omnicare and Information Technology organizations. Mr. Roberts has more than 30 years of pharmacy healthcare experience. Prior to assuming the Chief Operating Officer role for CVS Health in March 2017, Mr. Roberts served as President of CVS Caremark, the company’s Pharmacy Ben efit Management business helping clients improve health care outcomes for their members while managing overall health care costs. Mr. Roberts earned his degree in pharmacy from the Virginia Commonwealth University School of Pharmacy. He is Chairman of the Board of Directors for Red Oak Sourcing, a member of both the Board of Directors and the Executive Committee of the National Association of Chain Drug Stores.

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Altitude with Discipline

Section 1: Gaining

Gaining Altitude with Discipline

We Planned

In the last five years, the Rhode Island Airport Corporation (RIAC) has engaged in intense planning. Keeping the Strategic Business Plan’s seven initiatives of infrastructure, economic development, operations, customer service, finance, communication, and organization, the team completed a 20-year master plan for Rhode Island T. F. Green International Airport (PVD). This resulted in a $850 million investment plan that is now guiding our current five year $350 million capital plan. RIAC also pivoted towards its General Aviation (GA) airports and engaged in a lengthy strategy discussion with its stakeholders on how to develop these airports. This plan yielded a $148 million plan at these airports.

We Established a Team

At the end of the day, plans are as good as the team that executes them. RIAC has focused on building teams that can take this mission forward. Many new leaders have joined our team to bolster our efforts. The organization has reconfigured its planning and operations teams to implement these action plans. GA airports’ activities can now be monitored closely and directly with the assignment of internal teams at all five airports. There has also been a robust increase in staffing in the Infrastructure team to employ expertise from other national airports, to help fortify our existing local knowledge here. This will assist in executing the significantly larger infrastructure plan that now stands at $1 billion at all six airports over the next 20 years.

Training enhances knowledge and builds team cohesiveness and readiness. Safeguarding the safety of passengers is the collective responsibility of RIAC’s team. To be ready, RIAC is identifying numerous plans that its team practices for implementation with live exercises. The team has also moved forward with implementing Six Sigma at the airports to make its process more efficient. A new Customer Service Department, with 25 volunteers, is actively engaging passengers to make their travel through the airport more comfortable while the new Marketing Department is working diligently to help boost the demand side of air travel in this region by attracting more passenger to boost Rhode Island’s economy.

And Now the Results

Now let us review the results for the past year in the coming pages.

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Section 2: Infrastructure 14

Twenty-Year Master Plan Receives FAA Acceptance

The Rhode Island Airport Corporation’s (RIAC) 20-Year Master Plan received Federal Aviation Administration (FAA) approval in 2021. The result of a multi-year planning and public input gathering process, which began in 2018, the Master Plan is critical in preparing for expected growth in passenger volume, increasing regional demand, and the safe and easy travel opportunities so many have come to appreciate.

Previously updated in 2002, the Master Plan is a collaborative and community-wide initiative. The FAA ties federal funding to the availability and timeliness of such plans, which take a measured approach to capital investment to develop airport infrastructure incrementally as Passenger Activity Levels (PALs) dictate and create feasible and flexible development plans to accommodate forecasted demand over a 20-year period.

Unlike past Master Plans, the current does not call for further runway expansions, as the previous expansion now allows Rhode Island T. F. Green International Airport (PVD) to serve as an international airport and will also accommodate direct flights to the West Coast. However, there remains numerous opportunities to foster economic development on behalf of the state, as demand for expanded air cargo capacity and other economic development opportunities creates

the potential for sustainable job creation, but only with the proper infrastructure planning and development. The final plan provides a critical tool to inform the Capital Improvement Plan (CIP), and sets the stage for development opportunities that may arise in the future.

Working in Partnership with the City of Warwick

Our partnership with the City of Warwick has never been stronger. As travel has returned to support the local hotel and hospitality industries, RIAC has also been working closely with the city on redevelopment projects that are in-line with the City Centre Warwick Master Plan. As projects identified in the Rhode Island T. F. Green International Airport Master Plan become viable projects, RIAC will continue to maintain close communications with Warwick City Hall to foster proactive communications with the city and surrounding community.

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Crosswind Runway Reconstruction Completed Ahead of Time and Under Budget

In FY 2022, the Rhode Island Airport Corporation (RIAC) completed federally funded upgrades to Rhode Island T. F. Green International Airport’s (PVD) secondary Runway 16-34. The rehabilitation project managed by the Cardi Corporation and other local subcontractors commenced in September 2020 and was completed ahead of schedule and under budget.

Federal funding of $24.8 million for design and construction of this project was made possible through the successful efforts of Senator Jack Reed and the Rhode Island Congressional Delegation, who secured an additional $1 billion in airport improvement funding in the FY 2018 transportation funding bill.

Design Kicks Off for

Reconstruction of Taxiway C at PVD

The existing Taxiway C runs parallel to Runway 5-23 at PVD and connects the terminal to Runway 23 and crosses Runway 16-34. The separation distance of Taxiway C from Runway 5-23 was cited as non-standard by the Federal Aviation Administration (FAA), as it does not meet the standard 400-foot separation distance from the centerline of Runway 5-23. The approved Modification of Standards instructed that Taxiway C be reconfigured to meet the 400-foot separation distance standard. As such, this project will reconfigure Taxiway C east of Runway 16-34 to meet the standard while avoiding impacts to the adjacent wetlands south of the taxiway.

RIAC has developed a long-term airstrip and pavement management program in conjunction with the FAA to maintain and improve this important aviation infrastructure.

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Senator Jack Reed presents an Airport Improvement Grant check for runway and taxiway upgrades at Rhode Island T. F. Green International Airport.

Customer surveys affirm that airport restrooms provide the all-important first and last impression of an airport and its community. Each restroom features freshly cut flowers and plantings, seasonal lighting and soft fragrances to add to a calming atmosphere.

First Reconstructed Restrooms Open in Time for Holiday Rush

RIAC took another step forward with terminal modernizations as it opened the first of its newly reconstructed restrooms in the Rhode Island T. F. Green International Airport North Concourse and Arrivals area. The fully federally funded restroom renovation project is providing needed replacements and upgrades in infrastructure while creating a new modern design for the restrooms in the 25-year-old terminal.

Part of a multi-phase terminal renovation project, the new restrooms will not only improve hygiene and increase the total number of toilet fixtures and sinks, but also contribute to the all-important first and last impression of an airport, helping to shape airport approval and community perceptions.

This modernization project was made possible thanks to an Airport Improvement Program grant secured by U.S. Senator Jack Reed, a senior member of the Senate Appropriations Committee. A local architect, Saccoccio & Associates of Cranston and contractor E.W. Burman, Inc. of Warwick, were selected to perform the work.

The new restrooms has won accolades and praise from passengers.

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Continued Progress of Terminal Improvements and Upgrades

Rhode Island Airport Corporation (RIAC) continues to make improvements to the Rhode Island T. F. Green International Airport (PVD) terminal, date back 30-years to the original terminal construction. In 2021, RIAC completed the design and began the construction phase on replacement of the security cameras server and cameras, replacement of the Aircraft Rescue and Fire Fighting (ARFF) Rapid Response Communications System, replacement of the public address system, as well as a project to install new wayfinding signage and a wrap for the parking ticket kiosk at the terminal entrance.

Wayfinding Signage Being Improved In and Around Terminal

RIAC has identified the need to update and replace the existing exterior wayfinding signage on both the arrival and departure levels at Rhode Island T. F. Green International Airport. To do so, RIAC needs to replace 44 wayfinding signs. Additionally, one freestanding informational kiosk and one freestanding pay station surround are also needed, and should be developed together with the signage to ensure matching styles.

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As terminal renovations continue to move forward RIAC is integrating improved wayfinding signage throughout an increasingly busy terminal. Rhode Island T. F. Green International Airport’s iconic American flag greets travelers making their way though the security check point.

Security System Will Be Enhanced With Upgraded Camera System

The Rhode Island T. F. Green International Airport currently owns and maintains a Video Surveillance System (VSS) throughout the terminal space, which consists of video cameras, information storage servers, and storage nodes. The system currently utilizes a Genetec video management system and a Pivot3 storage array. While the system is operational, maintenance of the system has become a risk to the airport due to decreased availability of spare parts. The system is considered to be near end-of-life.

Improving Aircraft Rescue and Fire Fighting (ARFF) Rapid Response

The Rapid Response Deployment Communication System is used to alert airport personnel of current, or impending, aircraft emergencies at the airport. Rhode Island T. F. Green International Airport’s current system is outdated and in need of replacement. When an emergency is declared to the Federal Aviation Administration (FAA) tower, the tower activates the alert phone from the tower cab. The alert is received at the ARFF stations located at the airport, as well as Rhode Island Airport Police dispatch. A new and improved system will improve reliability, ease of maintenance, and response time. RIAC is interested in implementing a next-generation replacement system capability. The new system will provide a clear, consistent, and reliable communication capability, and the system will also be redundant in order to ensure continued operation during emergency situations, such as power outages.

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Security and surveillance systems throughout the airport will receive an upgrade thanks to federal funding.

General Aviation Strategic Business Plan for Long-Term Sustainability

In FY 2022, the Rhode Island Airport Corporation (RIAC) published its General Aviation Airport Strategic Business Plan, finalizing a public planning process initiated in 2019 to identify high priority infrastructure and other capital investments, while placing the state GA Airport system on a path of long-term sustainability. The key components of the completed effort formulate an overall strategic business plan for the state’s general aviation airports which include:

• A ten-year Infrastructure Plan which included the evaluation of building conditions and priorities. The plan identifies scope, budget, schedule and possible funding sources at each airport.

• A ten-year Pavement Plan that evaluated and adopted a pavement management schedule for each airport.

• An aerial survey that identified current and potential airspace obstructions for each runway end, as well as plans for obstruction removal.

• A ten-year Business Plan that evaluated economic development conditions and opportunities at all general aviation airports. This plan identified available properties that can be developed for shovel ready projects at GA airports.

The published plan provides a predictable and equitable roadmap for stakeholders at each of the state’s five General Aviation airports, and identifies priority projects for the next decade of capital improvements. The effort is expected to result in the investment of approximately $98 million into local airports over the next decade, which is estimated to produce an economic impact of $193 million for the State of Rhode Island.

The effort is expected to result in the investment of approximately $98 million into local airports, which is estimated to produce an economic impact of $193 million for the State of Rhode Island.

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“ ”
Westerly State Airport
North Central State Airport

Investing in Improvements for General Aviation Airports

Infrastructure investments at Rhode Island’s state airports have also been a top priority in FY 2022. Projects currently include the installation and upgrading of security fencing at North Central State Airport (SFZ) and Westerly State Airport (WST), as well as ramp rehabilitation and aircraft parking expansion planning at Block Island State Airport (BID).

In accordance with the General Aviation Airport Strategic Business Plan, rehabilitation of other airport runways, taxiways, and apron parking areas will be implemented over the next decade. Planned investment includes funding of up to $98 million.

Throughout this planning process, Rhode Island Airport Corporation (RIAC) has listened to the input of pilots and other airport stakeholders. RIAC is prepared to dramatically increase investments in the state’s airport system over the coming years.

North Central State Airport Security Fence Project

Completed

RIAC identified the need to enclose the perimeter of the North Central State Airport (SFZ) airfield in order to mitigate wildlife access to the airfield. To do so, RIAC installed approximately 10,000 linear feet of new fence and repair or replaced some sections of the existing fence. Additionally, the installation of wildlife skirt around the airport perimeter, and clearing and grubbing within 10 feet of the fence will further reduce wildlife access to the airfield, making it more difficult to get over or under the fence. Construction was substantially completed in May 2022 and the contractor will return to close out punch list items during the low-flow season in July 2022.

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RIAC’s Infrastructure team reviews planning and design documents for an upcoming project. Pictured are Dawn Mineker; VP Engineering, Jessica Damicis, PE, Director Engineering; Elie Zogheib, Senior Vice President, Chief Infrastructure Officer.

Quonset State Airport Runway Upgrades to Improve Safety

Quonset State Airport (OQU) is a joint-use airport with the Rhode Island National Guard (RING) operating from the airport as well as the Fixed Base Operator (FBO), FlightLevel. At OQU the existing Runway 16-34 has a Pavement Condition Index (PCI) of 69, which is considered fair condition. The existing runway also does not have a full 1,000-foot safety area on land and is lacking adequate spacing between the runway and Taxiway A. The proposed project will shift the Runway 34 end threshold to accommodate a full 1,000foot safety area and will relocate Taxiway A to achieve a full 400-foot separation distance from Runway 16-34.

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Runway 16-34 has been designated a high priority for reconstruction by RIAC and the FAA. Members of RIAC’s Operations division take part in a walk-through of the upcoming Taxiway C rehabilitation project. Pictured are Aaron Keller, AVP, Operations and Maintenance; Dennis Greco, SVP Chief Operations Officer; Nikolas Persson, VP Operations and Maintenance, Robert VanBurg, VP Operations and Maintenance.

Economic Development

Section 3:

PVD Master Plan Paved the Way for New Development

The Rhode Island T. F. Green International Airport’s (PVD) Master Plan provides the city and state with a comprehensive road map of where and how economic development opportunities will arise at the airport over the next 20 years. During development of the Master Plan, the Rhode Island Airport Corporation (RIAC) engaged key stakeholders to form a Technical Advisory Committee (TAC) who provided essential input into concepts for airside, terminal, landside, and cargo/ general aviation development based upon the forecasted needs and upgrades to existing airport property and facilities. Landside opportunities include needed infrastructure upgrades, terminal renovations and expansions, increased parking availability, and the related income, while airside development opportunities include the possible growth and expansion of cargo services, along with other potential opportunities. RIAC had been working with the City of Warwick on the resale of properties identified for redevelopment and return these parcels to city tax rolls. PVD’s Master Plan was approved by the Federal Aviation Administration in the summer of 2021.

Increased Cargo Demand Spurs Master Plan Implementation

The Master Plan envisions phased development of new air cargo facilities to accommodate the needs of the Providence area, as well as the Southern New England region, as more and more consumers in Rhode Island rely on home delivered daily use items through cargo operations. The South Cargo development encompasses a 28-acre site, with development to occur in two phases. RIAC has begun marketing this development to current and potential new air cargo carriers.

Due to the growth of e-commerce, the air cargo market has grown substantially in New England. Although recent cargo volumes have

Trial runs of cargo delivery from Europe were successful, charting the way for possible future cargo flights.

PVD’s approved Master Plan does not call for any additional runway expansion but is intended to accommodate an increase in passenger volume and airline needs for additional gates as needed over time.

RIAC’s Business Development team review the Rhode Island T. F. Green International Airport Master Plan. Pictured are David Cloutier, AVP Business Development and Commercial Programs and Yil Surehan, VP Property and Business Development.

dropped due to the slowing economy, the long term projection for Rhode Island T. F. Green International air cargo volumes remains positive. Likewise, traditional large gateway airports in Boston and New York remain constrained and costly, providing an opportunity for PVD to position itself as an uncongested, low cost air cargo gateway with easy highway access to densely populated Northeast markets.

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South Cargo Developments to Support Supply Chain

Phase 1 plans include development of a cargo sorting facility, warehouse space, and apron parking for up to six cargo aircraft. The Rhode Island Airport Corporation (RIAC) will conduct an Environmental Assessment for the project, including an opportunity for public input, beginning in the summer of 2022. The initiative includes a sound and visual barrier to benefit residents in the nearby Warwick residential neighborhood. RIAC continues to work to secure leases with incumbent cargo carriers, with potential agreements with other carriers to follow. Phase 2 of the project would develop, based on demand, additional cargo warehouse space and apron parking for six cargo aircraft.

PVD’s Master Plan also envisions development of corporate general aviation facilities on the North Apron at the site presently occupied

by Hangar 2, an obsolete 80-year old facility currently used by FedEx and UPS for their cargo operations. Hangar 2 will be demolished upon completion of South Cargo Phase 1, enabling the development of two 40,000 sf corporate hangars and the possible addition of a fixed based operator on the site. Given the continuing growth of corporate general aviation activity in the region, there is already considerable interest in this development from interested parties.

Although the completion of South Cargo Phase 1 is expected to take several years, RIAC has been working to attract air cargo services from congested BOS and NYC airports, further demonstrating demand for future air cargo development. In late 2021, Rhode Island T. F. Green International Airport (PVD) successfully accommodated new international air cargo services from Wamos and Maleth for peak season deliveries, and is in negotiations with other international cargo carriers for permanent

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Cargo activity has increased during and following the COVID-19 pandemic as cargo transport seek new opportunities to enhance global supply chains.

cargo service. RIAC’s key to short-term success will be the creation of a bonded international cargo warehouse located at our existing belly cargo building south of the terminal. RIAC has been working with U.S. Customs and Border Protection (CBP) on the application process and expects to open this facility in summer 2022. PVD’s Master Plan also calls for the future development of a new 25,000 sf belly cargo facility to support cargo carried in the bellies of passenger aircraft.

General Aviation Strategic Business Plan – Progress through Planning

RIAC has developed a General Aviation Strategic Business Plan to foster improvements at public airports throughout the state and to create an improved and self-sustainable airport system. The ten-year plan, which will summarize, identify, and prioritize investments of $98 million over the next decade including the following key elements:

• Infrastructure improvements at each airport

• Airside and landside pavement repair and reconstruction at each airport

• Updated airspace analysis plan that will identify current obstructions present within the airspace surrounding the airports and runways

• Preparation of a ten-year business plan that will evaluate each airport’s current financial health, define economic development opportunities and provide potential paths forward to establish self-sustaining operations

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RIAC is expanding aircraft parking opportunities at Newport and Block Island State Airports.

Smart Growth at General Aviation Airports

As a preliminary step to determining the available economic development opportunities at our General Aviation airports, Rhode Island Airport Corporation (RIAC) reviewed parcels of land on General Aviation airport properties to determine where the potential exists for economic development on airport property and assess the feasibility of development to be prepared for the “smart growth” of local economic development opportunities of the future.

Block Island State Airport (BID) offers a 2,500-foot runway with aircraft tie-down services and parking apron support and provides essential access to this offshore vacation retreat. It has three privately owned aircraft-based tenants including New England Airlines, which provides commuter airline service to Westerly State Airport, HTX Helicopter Aerial Tours, and a restaurant co-located inside the terminal. BID now has one parcel marketed for lease, totaling 0.77 acres for aeronautical use. In the past year, three parcels have been taken off market: two for environmental reasons and one to enable the expansion of the aircraft apron. This 40,000 sf apron expansion, with design work to begin in spring 2022, and construction to begin in spring 2023, will accommodate up to 15 additional aircrafts. RIAC also implemented an unpaid ‘managed parking program’ in April 2022 to alleviate parking congestion caused by abandoned vehicles and long-term seasonal ‘island’ vehicles.

Quonset State Airport (OQU) situated on a peninsula that combines port, rail, road, and air transportation facilities, and an extensive industrial park, managed by Quonset Development Corporation (QDC). OQU is home to both the Air and Army National Guard, who use the facility for training and aviation operations. OQU has two runways: the longest at 7,500 feet and the second at 4,000 feet, and is Rhode Island’s busiest GA airport. OQU has one parcel under lease with FlightLevel, for development of corporate hangars and a fuel farm, and one parcel under lease with QDC, for offshore windfarm support operations. RIAC has four parcels marketed for lease, for a total 103.3 acres available, for aeronautical and potential non-aeronautical uses. Our large 77-acre parcel, OQU-4, is generating strong market interest due to its unique water and runway access. RIAC is in discussions with clean energy, high tech, and transportation companies for the lease of portions of this parcel, with agreements expected in 2022. A new parcel, OQU-1, will be created once the old terminal is demolished, for additional hangar development; RIAC has already received strong market interest and we expect a number of bidders once we issue a Request For Proposal (RFP) for this parcel.

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North Central State Airport (SFZ) is a fullservice airport located near several large and mid-sized corporations. It has two runways: one that is 5,000 feet and a smaller 3,211-foot runway. There are a total of 37 privately owned aircraft based tenants, including Air Ventures Flight School, North Central Flight Center, New England Aviation Aircraft Maintenance Services RI Aviation Aircraft Maintenance Services, Boston Skydive Center, and FAA managed and supported non-precision Instrument Landing System. SFZ has two parcels under option to lease with Ameresco, for solar farm development. The Rhode Island Airport Corporation (RIAC) has four parcels marketed for lease, for a total 26.8 acres available, for aeronautical and nonaeronautical uses. We have expanded an existing parcel, SFZ-4, for possible solar development.

Newport State Airport

(UUU) has two runways: one that is just under 3,000 feet and the second, which is 2,673 in length. FlightLevel Aviation is the Fixed Base Operator (FBO). There are 23 privately owned aircraftbased tenants located on property, including Newport Aviation Flight School, Skydive Newport Skydiving Center, Bird’s Eye View Helicopter Aerial Tours, Chris Aviation Aircraft Maintenance Services and Private Aircraft Hangar Development. UUU serves the corporate community and visitors to the yearround festivals in nearby Newport, as well as quick access for boat owners who harbor vessels in the nearby marinas. UUU has two parcels marketed for lease, totaling 3.7 acres available, for aeronautical and nonaeronautical uses. Potential non-aeronautical uses include solar development and storage.

Westerly State Airport

(WST) has two runways: one at 4,010 feet and the second at 3,960 feet. FlightLevel and Dooney Aviation are the Fixed Based Operators (FBOs). There are 33 privately owned aircraftbased tenants, including New England Airlines, a commuter airline with service to Block Island State Airport; Simmons Aviation, banner towing, aerial tours, vintage aircraft rides, flight training, private aircraft hangar development; and an FAA managed and supported non-precision Instrument Landing System. WST has three parcels marketed for lease, totaling 3.0 acres available, for aeronautical and non-aeronautical uses.

A new parcel, WST-3, will be created once the old hangars are demolished; The Rhode Island Airport Corporation (RIAC) has already received market interest in redevelopment of this site for new, larger hangars.

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Restaurants and Retail for Returning Travelers

Despite the impact of the COVID-19 pandemic, the Rhode Island Airport Corporation (RIAC) negotiated a new concessions agreement with Paradies Lagardère, a leading North American travel retailer and restaurateur, which brings experience and best practices in delivering engaging traveler experiences. Paradies Lagardère is in the process of developing new retail shopping concepts, incorporating a Rhode Island thematic design, to provide passengers with an exceptional retail shopping experience as passenger volume grows.

RIAC also plans on issuing a Request for Proposals (RFP) to expand food and beverage offerings at Rhode Island T. F. Green International (PVD) in September 2022. In the interim, RIAC is pleased to be working with our existing food and beverage concessionaires, Grove Bay Concessions and Carry on Coffee, d/b/a Dunkin’, to extend their agreements until the new contracts commence in July 2023. At PVD, Grove Bay Concessions operates Wolfgang Puck Express in the north concourse, Providence Provisions in the south concourse, and Whalers Bar and Rhode Island Burger Co. in the center area. Carry on Coffee operates Dunkin’ locations in each of the north and south concourse, and recently opened a Dunkin’ kiosk in the baggage claim area in December 2021, which was warmly received by customers and employees alike.

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31
Rhode Island Airport Corporation plans on issuing a Request for Proposals for new restaurants and retail operations in keeping with design concepts for overall terminal renovations.
Section 4: Finance

Finance Department Fosters Strong Fiscal Foundation

The Rhode Island Airport Corporation (RIAC) is a self-sustaining entity and unit of the state of Rhode Island. RIAC engages in business type activities, that is, activities that are financed in whole or in part by charges to external entities for goods or services rendered. RIAC operates on a Fiscal Year basis beginning on July 1st and continuing through the following June 30th of each year.

RIAC’s financial statements are prepared on the accrual basis of accounting in accordance with accounting principles generally accepted in the United States of America (U.S. GAAP) as promulgated by the Governmental Accounting Standards Board (GASB). RIAC engages in fiscal audits with independent, third party auditors to ensure transparency, accountability, and fiscal solvency. RIAC completed its FY 2021 financial statement audit on time, with a clean, unmodified opinion and with no audit findings. This unmodified opinion of its financial statements helped bolster RIAC’s bond rating.

On May 9th, Fitch Ratings revised RIAC’s rating outlook from Negative to Stable, “The rating reflects a small market airport with strong enplanement growth prior to the pandemic, as it recovers from historical performance of a weakening traffic base caused by carrier route rationalization and competition in the greater New England air trade service area. The airport is supported by its hybrid use and lease agreement, which provides extraordinary coverage protection when necessary. In addition, the rating reflects RIAC’s declining leverage profile supported by robust liquidity levels and a competitive cost per enplanement (CPE), which has trended lower since fiscal year 2016.”

34
Another busy day at Rhode Island T. F. Green International Airport.

Pandemic Impacted Operating Revenues

with airports everywhere, a pandemic-driven decrease in passenger enplanements had a significant downward pressure on CPE metrics. Nevertheless, RIAC remains focused on reduced costs for airlines. In FY 2021, CPE was decreased by 8% (as compared to FY 2020). Overall Operating Revenues for fiscal years 2021 and 2020 were $47,028,392 and $51,092,912, respectively. The figure below shows the breakdown by operating revenue category for each fiscal year.

35 RIAC Remains Focused on Reducing Cost Per Enplanement
FY 21 Operating Revenues 32.2% Passenger Airlines 16.9% Other Revenues 25.2% Stimulus Funds 13.2% Vehicle Parking4.3% General Aviation Airports 8.2% Rental Cars FY 20 Operating Revenues 32.3% Passenger Airlines 5.9% Concession 19.9% Other Revenues 31.3% Vehicle Parking 10.6% Rental Cars $22.08 $7.89 2021 2024 As
RIAC has worked to maximize efficiency to lower the “Cost Per Enplanement” and attract new airlines and new routes to benefit the state.

Rhode Island Airport Corporation (RIAC) Continues to Control

RIAC

continued to focus on overall

reducing approximately 7% from $56,529,497 in FY 2020 to $52,599,700

FY 2021. The most cost effective decrease was parking expense, which was reduced by 61%. The pie charts

show the breakdown of operating expenses by category for each fiscal year.

FY 21 Operating Expenses

Kept Growing Liquidity

As mentioned above, while focused on reducing the costs for airlines to operate at the Rhode Island T. F. Green International Airport (PVD), RIAC has also successfully strengthened its balance sheet. This is demonstrated through a key liquidity metric of Unrestricted Reserves to General Airport Revenue Bond Debt Service. This metric improved from 12% in FY 2015 to 43% in FY 2021, as seen in this liquidity metric chart.

2015

issued a credit report in December 2021

Baa1 rating on RIAC’s General Airport Revenue Bonds with an outlook of stable. It also noted “the agency’s strong management of airline costs over the past years, a balanced air service profile and convenience and proximity

Island T. F. Green International Airport to the Providence metropolitan area”.

36
has
operating expenses by
in
below
Operating Expenses
30.3% Employee wages and benefits 11.3% Other operating expenses 6.2% Parking expenses 40.1% Depreciation and amortization 12.1% Supplies, materials, and services 33% Employee wages and benefits 10.5% Other operating expenses 11.7% Supplies, materials, and services 42.2% Depreciation and amortization 2.6% Parking expenses FY 20 Operating Expenses Moody’s
and affirms its
of Rhode
2021
43% 12 % 2015 2021 RIAC

Forecasting Enplanements Recovery

Heading into the COVID-19 pandemic, RIAC put together a detailed sensitivity analysis and forecast for enplanements at Rhode Island T. F. Green International Airport to build its financial budgets and plans. This sensitivity analysis included three forecast levels based on pessimistic enplanements, optimistic enplanements, and highly optimistic enplanement trends. Based on the middle, optimistic scenario, the updated forecast has enplanements recovering to 77% of 2019 levels by July 2022. The forecast for July 2025 will have enplanements at 108% of 2019 levels. Figure 5 shows the updated forecast and sensitivity analysis for the period from July 2022 – July 2025.

PVD Monthly Enplanements as % of Baseline 2019 —

Three scenarios shown.

RIAC continues to manage its operations through the continuing COVID-19 pandemic and received grants totaling $46.9 million from the FAA to support airlines that operate at the airports. These grants consisted of the Cares Act ($24 million), Coronavirus Response and Relief Supplemental Appropriation Act ($6.2 million), and American Rescue Plan ($16.7 million). The purpose of the grants is to maintain safe and efficient airport operations and provide concession relief. The grants are being utilized for debt service and operating expenses to reduce the airline cost to operate at the airport.

An additional $9 million for each of the next five years will be available for RIAC under the Bipartisan Infrastructure Bill (BIL), also referred to the Infrastructure Investment and Jobs Act (IIJA). These funds will be apportioned to each of the six airports based on a preset formula.

37
RIAC’s Finance Department crunches the numbers. Pictured are Shahzad Sadozai, Assistant Chief Financial Officer; Wallace Tang SVP, Chief Financial Officer; and Carla Ottaviano, Financial Analyst.

Growing Investment in the Capital Program

The Rhode Island Airport Corporation (RIAC) has developed an impressive $324 million capital program and budget for FY 2023 – FY 2027 for investment in the nation’s transportation infrastructure, by tapping into AIP (Airport Improvement Program), PFC (Passenger Facility Charge), local, and other funding sources (including bond issuance, partnerships with the Department of Defense, and earmarks). This program is used to define a prioritized and systematic investment plan to organize work over the next five years.

Promoting Clean Energy and Environmental Awareness

In FY 2022, RIAC continued its initiative to promote clean energy. In addition to the two dedicated solar sites in Tiverton and Cumberland, RIAC has also purchased energy credits from other sources, such as the windfarm in Coventry shown here. RIAC’s total savings in FY 2022 from clean energy has surpassed its goal of $750,000 and efforts continue to increase the airports environmental impact.

38
Other Federal Funding $37,950,000 Bond $116,747,000 Grants $149,636,430 PFC $18,326,270 Local Funds $1,438,400 In addition to supporting solar energy expansion on airport lands, RIAC also purchases renewable energy from throughout Rhode Island.
Section 5: Customer Service

Rhode Island T. F. Green International Volunteer Program Continues to Grow

The Rhode Island T. F. Green International Airport (PVD) Volunteer Program, consisting of friendly and knowledgeable airport volunteers, has become a cornerstone of the Rhode Island Airport Corporation’s (RIAC) efforts to provide impactful interaction for our customers. These are volunteers who are truly “good will” volunteers who enjoy making a positive difference for travelers to our state and region.

In 2021, the customer care team grew the ranks of this program to 25 members despite the many challenges the COVID-19 pandemic presented. RIAC truly appreciates the vital roles all our volunteers provide. Collectively, all of these programs play an important role in our overall strategy to provide an airport experience that drives repeat customers.

New Sunflower Program Helps Those with Hidden Disabilities

RIAC recently launched the “Sunflower Program” to allow travelers with hidden disabilities to voluntarily self-identify their possible need for additional assistance from personnel at Rhode Island T. F. Green International Airport (PVD).

Individuals can request a free sunflower pin, bracelet, or lanyard, which allows travelers with hidden disabilities to discreetly indicate they might need additional patience or assistance. This new program is one more exciting way that PVD is working to provide the best passenger experience for all. For more information, call Customer Service at 401-691-2000, or email at CustomerService@ PVDairport.com.

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Request a free sunflower lanyard, pin or bracelet from Customer Service to let airport personnel know you might benefit from some added time or attention as you navigate your air travel experience.

Flying Familiarization Program to Ease

Fear of Flying

The Rhode Island Airport Corporation (RIAC) has long recognized that air travel can be stressful even for seasoned travelers. To help ease concerns, RIAC is working with the Transportation Security Administration to go the extra mile for those considering flying out of Rhode Island T. F. Green International Airport (PVD). The “Flying Familiarization Program” allows individuals to make an appointment through customer service to gain firsthand knowledge of airport and airline procedures in advance of their actual travel.

Return of Honor Flights

Although placed on hiatus during the height of the pandemic, in October of 2021, PVD was pleased to welcome back the Rhode Island Fire Chiefs Honor Flight Honor Flight Hub, which took its first Honor Flight to Washington D. C. since 2019.

The Honor Flight Network is a national network of independent hubs working together to honor our nation’s veterans with an all-expenses paid trip to the memorials in Washington, D.C., a trip many of our veterans may not otherwise be able to take. In 2021, two Honor Flights were held in to provide first class service for 65 veterans to visit military monuments in Washington, D. C. An additional Honor Flight by the PVD Hub is planned for later in 2022.

Rhode Island’s honored Veterans are provided with the fanfare and respect befitting their service to their nation as they depart for a daylong guided tour of Washington D.C.’s monuments.

42

Arts in the Airports Promotes Local Artists

For over 15 years, visitors to our state arriving through Block Island State Airport (BID) and the Rhode Island T. F. Green International (PVD) have been treated to outstanding works by artists living and working in Rhode Island. The Green Space Gallery at PVD and the Block Island State Airport Gallery are a partnership between the Rhode Island State Council on the Arts and the Rhode Island Airport Corporation, allowing Rhode Island artists to share their talents to an ever-changing audience of local, national, and international travelers. This program has been welcomed by visitors and the artist community alike, and we look forward to continuing to work with the Rhode Island Council for the Arts to promote this popular program.

Lost and Found Now Easier to Find!

Unfortunately, it’s not uncommon for passengers to lose items while going through screening at the security checkpoint, at the airport, or on an aircraft itself. Customers can now submit a lost item query online via a tool on the airport’s website. Inquiries may be submitted 24 hours a day, seven days a week, through the “Contact Us” drop-down menu of

Easy, friendly, clean. PVD

the best airport.

43
is
“ ” - Customer Testimonial
The Rhode Island Council on the Arts showcases new and interesting displays of art in the Green Space Gallery near the Interlink Skybridge.

PVD hygiene stewards are working hard to clean high touch areas throughout the airport to help travelers safe and healthy.

PVD CARES Puts the Customer First

As passengers returned to air travel at Rhode Island T. F. Green International Airport (PVD) throughout 2021, the Customer Service Department worked to reintroduce some of the programs that have had such a positive impact on our passenger’s airport experience. Rhode Island Airport Corporation’s (RIAC) “CARES“ campaign, in parallel with other RIAC-led initiatives, aims to firmly position Rhode Island T. F. Green International Airport (PVD) as the preferred airport in our region, including programs

Covid-19 Testing for the Health of it

Throughout 2021, the Rhode Island Department of Health continued to operate a COVID-19 testing program at the airport. RIAC worked closely with the Rhode Island National Guard to initiate a new testing program in early January, providing testing services for all airport passengers and employees on a daily basis. In early 2022, as COVID-19 cases decreased and home and retail testing became increasingly more available, the Department of Health discontinued their testing program at PVD.

PVD Pups - Ready for Petting

2021 marked the reactivation, recertification, and very welcome return of the beloved canines of the “PVD Pups” Program! This very popular and high-profile program brings a sense of comfort to passengers who may be a little anxious about flying or simply acts as an unexpected but pleasant interaction before a flight. All dogs and their handlers undergo a rigorous training program to ensure the dogs are appropriate and adjusted to the airport environment.

Whether

44
you’re nervous about flying or not, everyone loves the PVD Pups!

Arriving Travelers Benefit from Closer Access to Taxi Service

In an effort to improve customer service at the Rhode Island T. F. Green International Airport, RIAC has relocated its primary taxi pickup area for quick and easy access for arriving travelers. The new primary taxi pickup area, accessed via the crosswalk across from the lower level arrivals area roadway immediately outside the terminal, is just a short walk from the Arrivals/ Baggage Claim area of the airport.

Come Fly with Me – “Music in the Air” Program

RIAC’s Customer Service team launched their

45
Teresa Tafuri helps soothe souls throughout the stressful holiday travel period. Talented volunteers provide a musical welcome on the airport’s baby grand piano for arriving and departing passengers through out the year.
Section 6: Communications
RIAC’s marketing team actively markets PVD as the airport of
choice
for the southern
New England
region.

FlyRI.com is an Invaluable Travel Resource

Now more than ever before, people throughout our state, nation, and world seek the most up-to-date information to empower their travels. In 2022, Rhode Island Airport Corporation (RIAC) launched a completely redesigned website including dynamic upgrades and improved features, content, navigation, and user-friendliness to ensure it provides travelers and all those who utilize Rhode Island’s public airport system with helpful resources. New features include separate and distinct pages for all General Aviation airports throughout the state and easy access to updated information about routes, flights and amenities at Rhode Island T. F. Green International Airport (PVD).

New Name, New Logo!

FLY RI

In conjunction with the launch of a new website, FlyRI.com, RIAC also unveiled its new logo, which symbolizes Rhode Island’s six state airports, including the state’s five General Aviation airports. The logo also embodies the global connections our state airport system provides to connect our state to the nation and globe. The newly designed logo affirms that each of our state’s airports are unique, yet each play an important role in supporting the state and community.

The stars of the corporation’s new logo represents each state airport and the connections each provides to our nation and the world.

47

Newsletter Reaches Over 100k Subscribers

Throughout FY 2021, the Rhode Island Airport Corporation (RIAC) continued to reach out to our community with updates on new routes and airport services through our newsletters. Although the average “open rate” for travel and tourism email newsletters is just 20%, RIAC’s quarterly CEO newsletters routinely reach an open rate of 40% of over 100,000 email subscribers, allowing us to share exciting travel opportunities and information to our community.

The quarterly airline newsletter helps keep the Rhode Island T. F. Green International Airport (PVD) developments top-of-mind for airline route planners with information on tourism in Rhode Island and our catchment area, as well as economic and business updates. The newsletter is distributed to more than 80 airline contacts with 30 different airlines located throughout the globe, and boasts a near 100% open rate and a 50% response rate, all of which pays dividends in longterm efforts to attract and retain airline routes.

Quarterly Newsletters

CEO, Airline,

General Aviation

to thousands of our readers.

This year, RIAC also published its first General Aviation Airport newsletter, “On the Horizon”, providing community stakeholders with yet another resource to stay informed on aviation activities. This newsletter will be published quarterly and includes both general information as well as updates specific to progress being made at each General Aviation airport, as well as information important to local pilots, providing similar updates to those offered at board meetings on a monthly basis. The newsletter also contains a “Community Corner” which includes information submitted by the Rhode Island Pilots Association regarding meeting or training updates of interest to the local aviation community. This is the first time in RIAC history that we have developed and distributed a newsletter to the GA Airport Community, and we hope this will complement our efforts to expand upon communication activities that began with the development of our GA Strategic Business Plan.

48
and
sent
Sends Opens Open Rate April 2022 109854 41277 39.2% February 2022 107892 41104 39.2% October 2021 108107 25660 24.3% July 2021 107651 34805 33.0% FY 2022 CEO Email Campaigns Report

First Annual Report Reflects on History while Focusing on the Future

In conjunction with the 90th anniversary celebration of Rhode Island T. F. Green International Airport, RIAC released its firstever annual report, providing a report of FY 2021 activities and summarizing RIAC accomplishments throughout the state airport system. Produced entirely “in-house”, the report reflects the accomplishments achieved by the corporation over the last several years and includes updates on current and potential developments at Rhode Island T. F. Green International Airport and the five general aviation airports throughout the state. In addition to serving as an update to the community, the report also serves as a marketing tool with airlines and other potential airline partners of the many reasons why the airport has been consistently rated as one of the nation’s top domestic airports.

Once Again – PVD is a Top Pick of National Travel Publications!

Rhode Island T. F. Green International Airport is now the only airport in the Northeast to place in the top five for all major travel magazine airport rankings.

The Condé Nast Traveler Readers’ Choice Awards are the longest-running and most prestigious recognition of excellence in the travel industry.

49
RIAC AVP of Public and Media Relations speaks to the press as Rhode Island T. F. Green International Airport seeks to be voted the #1 airport in the nation. RIAC Chief Marketing Officer Kellie Wright joined GoLocalProv founder Josh Fenton to discuss upcoming airport marketing events.

Quarterly General Aviation Meetings Inform Tenants, Townships, and the Public

Rhode Island Airport Corporation (RIAC) has also enhanced our efforts to engage with General Aviation airport stakeholders, including airport tenants, host community townships, and the general public. Over the past several years, RIAC has been hosting airport specific meetings for tenants at each state airport, and now offers quarterly virtual “Town Hall” meetings for local appointed and elected officials and members of the public residing in airport host communities. The quarterly Tenant and Town Hall meetings are held on a quarterly basis in March, June, September, and December, allowing RIAC to provide updates on the progress of airport infrastructure upgrades and other important airport developments.

50
RIAC’s Engineering team visits Block Island State Airport for a pre-project review.
51

Flights and Routes

Section 7:

Aviation Statistics - New Routes for Tourists and Travelers

After a devastating 2020-2021, the passenger traffic at Rhode Island T. F. Green International Airport (PVD) saw a steady recovery in FY 2022. The number of passengers doubled from the year before to 2.9 million. Cargo, which had not been as impacted by COVID-19, grew 5% to 36 million pounds. Charters almost doubled to 330 flights.

Airlines now offer more nonstop destinations from PVD than ever before – 34 routes, more than double the number of routes in 2016. More flight choices for Rhode Islanders from their own airport also means more places from where visitors can catch a nonstop flight to the Ocean State. The terminal has become busy again, with 50 average daily departures by the end of June.

Flights

Rhode Island T. F. Green International Airport has greatly expanded the aviation network by introducing one new airline and eight new routes in FY 2022.

Passengers

Rhode Island T. F. Green International Airport handled 2.9 million passengers, a 107% increase from the previous year, the highest growth rate in history.

Cargo

Rhode Island T. F. Green International Airport handled 36 million pounds of cargo in FY 2022, which is the highest amount since 2018.

54
72%
107%
5%
55 2,900,000 1,400,000 FY2022FY2021 Number of Passengers July 2021 June 2022 vs. previous year 36,000,00034,400,000 FY2022FY2021 Cargo Weight (Pounds) July 2021 June 2022 vs. previous year 31,000 18,000 FY2022FY2021 Number of Flights July 2021 June 2022 vs. previous year

Inaugural Flights

56 13 New Routes Celebrated in FY 2021 11 Airlines Serve PVD
Travelers marveled at the artistry of a local bakery which captured the excitement of the Breeze Air ways inaugural flight. Breeze Airways inaugural flight celebration. A water cannon salute welcomes the Frontier’s first flight to Denver. Travelers enjoyed a fiesta prior to Frontier’s first flight to Cancun. Southern Airways Express celebrates the launch of new daily service to Nantucket. Pictured are Stan Little, Chairman & CEO, Southern Airways, Kellie Wright, RIAC Chief Marketing Officer, Tim Pimental, RIAC VP of Customer Service, Mark Cestari, Chief Commercial Officer for Southern Airways, and Markus Berger, RIAC AVP for Air Service Development.
57 34 Nonstop Destinations 19.8 Million Plane Miles to and from PVD Equivalent to
42
times
to
the
moon
and back
Allegiant Airlines inaugural flight celebration to Nashville, Tennessee AVP for Air Service Development Markus Berger welcomes Breeze Airways travelers. An airport volunteer gets in a New York state of mind to celebrate Delta’s first flight to NYC LaGuardia. Tim Pimental, VP of Customer Service provides giveaways for those correctly answering triva for the first flight to Atlanta via Frontier Airlines. First flight travelers enjoyed country themed photo booth props prior to Allegiant’s first flight to Nashville, Tennessee. Frontier Airlines staff cuts the ribbon for the inaugural flight to Cancun, MX. RIAC Public Affairs Assistant Danielle Fontaine and Creative Services Manager Jaye Del Rosario review airport signage for upcoming flights.

Breeze Airways – Connecting RI to New Destinations

The Rhode Island Airport Corporation (RIAC) and elected state and city leaders welcomed the newly launched Breeze Airways for the arrival of their first flight to Rhode Island T. F. Green International Airport (PVD) in 2021. The “Seriously Nice” air carrier, created by JetBlue, founder David Neeleman began offering service between Rhode Island T. F. Green International Airport and Charleston, South Carolina (CHS) Norfolk, Virginia (ORF), and Pittsburgh, Pennsylvania (PIT) and has continued to expand service in 2022.

Lt. Governor Sabina Matos, Rhode Island House Speaker Joseph Shekarchi, Warwick Mayor Frank Picozzi, and other dignitaries were on hand to welcome Breeze Airways executives and enjoy first flight festivities with travelers embarking on the first flight to Charleston, South Carolina. Breeze Airways travelers were treated to food and entertainment in the tradition of the South Carolina destination. Passengers also enjoyed a Del’s blueberry lemonade “toast” to the new airline, while the Rhode Island

State House dome was lit up in Breeze Blue as the evening flight departed for Charleston. Senator Jack Reed, who has been pivotal in securing federal funding for Rhode Island airport improvements, was also able to join the festivities upon his return from Washington, D.C.

New Breeze Routes to include LAX in 2023!

In early 2022, Breeze Airways announced the addition of five additional routes from Rhode Island T. F. Green International Airport for 2022 and 2023.

Additional new routes connecting Rhode Island to the country include Richmond, VA (RIC) and Jacksonville, FL (JAX) in addition to existing routes to Charleston, SC (CHS), Norfolk, VA (ORF), and Pittsburgh, PA (PIT).

Breeze has also announced plans to launch new service to Los Angeles International Airport (LAX) and Savannah, GA (SAV) in February 2023, as well as seasonal service to Columbus, OH (CMH) in the summer of 2023.

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Executives from Breeze Airways joined RIAC and elected officials to celebrate its first inaugural flight to Charleston, South Carolina from Rhode Island T. F. Green International Airport.

The new nonstop routes include service to Los Angeles International Airport (LAX), marking the first regularly scheduled West Coast flights in the airport’s history! RIAC’s air service development team continues to work with Breeze Airways and all airlines to seek expanded service to benefit Rhode Island and hopes that this is just the first of future announcements, all of which help create new jobs and new revenues for the State of Rhode Island.

Airlines Debut New Flights and Larger Aircraft

Rhode Island T. F. Green International Airport was pleased to celebrate the first flight to New York/ LaGuardia Airport (LGA) as Delta Air Lines began providing flights to New York City three times a day. The new service provides multiple connections each day to LGA and its many national routes. American Airlines launched flights to their global hub in Miami and upgraded several routes from regional jets to larger mainline aircraft. Frontier Airlines reconnected PVD to Raleigh-Durham and their home base in Denver. Frontier also opened the first international route since 2019 with their new Cancun flights. While Allegiant Air expanded their flight options by adding nonstop flights to Nashville, Tennessee.

David Neeleman Founder and CEO of Breeze Airways and RIAC President and CEO, Iftikhar Ahmad discuss Breeze’s expansion at PVD. Celebrating Delta’s first flight to NYC LaGuardia.
60 Section 8: Organization

Training for Teamwork

In the summer of 2021, Rhode Island Airport Corporation (RIAC) hosted five Diversity, Equity, and Inclusion training sessions for 144 employees conducted by the Community College of Rhode Island. During the training sessions, RIAC employees were educated and made aware of the dimensions of diversity, unconscious bias, micro aggressions, conflict management, and their applicability to the workplace culture and productivity. This training was part of RIAC’s organizational goal to promote employee excellence, equal opportunity, teamwork, and the highest levels of professional conduct.

Promoting a Culture of Health

RIAC hosted an in-person benefits and wellness fair for its employees on November 17, 2021. During the event, various benefits providers and wellness vendors met with RIAC employees and provided information to each employee about available benefit options. In addition, employees were provided information about wellness and stress reduction programs provided by local wellness and fitness vendors. Wellness products and services were also raffled.

40 Employees Recognized at Service Award Ceremony

RIAC held its Employee Service Awards Event on May 25, 2022, celebrating milestones for 40 employees that reached service milestones ranging from five to twenty-five years of service. Due to COVID-19, this year we celebrated those employees that reached service milestones in 2020 and 2021. These employees equate to 645 years of service to RIAC and the traveling community. We thank all of our employees for their hard work and dedication.

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One of many RIAC Human Resources workshops to help foster improved teamwork and productivity RIAC’s Wellness Committee plans a future benefit fair. RIAC celebrated its employee’s milestones with a catered lunch and raffled giveaways.

Rhode Island Airport Corporation

Hosted Three Blood Drives Saving 75 Lives

Despite obstacles posed by the pandemic, Rhode Island Airport Corporation (RIAC) hosted three blood drives in July 2021, September 2021, and March 2022. The blood donated by the employees enabled the RIBC to provide life-saving blood and blood products to Rhode Islanders in need. These donations will save 75 lives.

Human Resources Focuses on Recruitment and Retention

The Talent Acquisition module will allow RIAC to amplify its digital reach and candidate base, a necessity when competing for the best candidates in a tight labor market. With a push of single button, RIAC’s human resources department can now post a new position on the airport’s website, Indeed, ZipRecruiter, and other career sites, thus reaching many more candidates of different backgrounds than it has in the past. Applicants who are directed to RIAC’s career site will now encounter an easy to use applicant system. The efficiencies created by the module will decrease the application-tohire time and will allow RIAC’s human resources team to expend its time on engagement and retention efforts.

The Performance module gives RIAC managers the ability to engage directly with employees in a seamless manner. The managers can refer to electronically stored performance reviews and generate reports to monitor and mentor their employees and their progress. This active engagement will render employees more invested in themselves and RIAC’s ultimate success, thus enhancing employee retention. Lastly, the Leave Manager module will allow RIAC to continue to administer employee leave in a fair, equitable, and consistent manner. The use of this module has already increased transparency. Now, all RIAC employees can

access their available leave at any time via a multitude of devices. Likewise, the human resources department and managers can better track employee leave and plan staffing levels accordingly. The use of this module will greatly increase efficiency, improve administrative oversight, and minimize legal risk associated with errors in leave applications.

RIAC Human Resources has implemented numerous improvements to employee recruitment and management systems. Pictured are Vicky DiPietro and Yeirys Vinas.

62

Airport Job Fairs Promoting Career Opportunities for Rhode Island

Throughout 2021, RIAC hosted several job fairs to benefit the corporation as well as other airport employers. Job fairs were held in the summer and fall with openings among airline fleet service agents, ground handlers, ticket counter representatives, wheelchair assistants, ramp agents, line monitors, customer service agents, electric cart drivers, bag runners, passenger assistants, cashiers, line cooks, restaurant supervisors, warehouse receivers, shuttle drivers, maintenance workers, and sales associates.

Among the participating organizations were the Transportation Security Administration (Transportation Security Officers) and RIAC (Law Enforcement Officer; Aircraft Rescue and Fire Fighting Crewperson; Diesel Mechanic). Restaurant and retail employment opportunities were also offered by Grove Bay LLC, Dunkin’, and Paradies Lagardiere. Airport and airline service and support providers, including LAZ Parking, United Ground Express (UGE), ABM, Unifi, and Allied Universal Services (AUS), also recruited for customer service, parking, and security attendant positions.

Rhode Island School of Design (RISD) Internship Program Provides Fresh Perspectives

In an effort to attract top talent, RIAC participated in a RISD internship program in December 2020. The intern supported marketing with design and branding in alignment with our marketing strategy. Utilizing RISD students as interns allowed RIAC to foster a stronger connection to RISD, while identifying potential candidates for future employment. RISD interns bring creativity and productivity to their jobs while gaining hands-on experience and a deeper understanding of their intended career path.

63
RIAC hosted a benefits and wellness fair.

Airport Investments Provide Local Jobs for Local Businesses

Federal investments in the airport secured by Senator Jack Reed and the Rhode Island Congressional Delegation not only provide essential airport infrastructure support, but they also support local small businesses who perform the work.

Cranston-based Saccoccio & Associates provided architectural design and consultation for the heavily utilized airport restrooms. Working within the confined space of the existing restroom footprint, Saccoccio & Associates’ design will result in more stalls, urinals, and fixtures while improving restroom layout and streamlining access for patrons.

The contractor for the Rhode Island T. F. Green International Airport’s (PVD) restroom reconstruction project was awarded in a competitive bid process to E. W. Burman, Inc. The local employer, based in Warwick, is represented by a team of skilled and dedicated professionals who offer years of experience in construction management coupled with client service. These elements were a critical component to engaging in a major demolition and reconstruction project in what can be a busy airport environment even amid a pandemic.

In order to meet the design goals of doing much more with the existing restroom space, the project required a complete redesign, demolition, and rebuild literally from the ground up, helping the airport accommodate thousands of travelers each day as well as an expected increase in passengers.

64
The airport restroom renovation project involved the reconstruction of facilities from the ground up, increasing the number of restroom facilities with the existing space. Runway construction protocols include efforts to minimize blowing dust through liberal water application on exposed soil. Quality assurance inspections are a routine part of construction project oversight.

the patience of travelers

Rhode Island Airport Corporation

the restroom reconstruction project.

The airport runway reconstruction project was completed ahead of time and under budget.

Positive customer

the state.

local

65
We pride ourselves on rising to the challenge of a project such as this, and as a Rhode Island company we feel strongly about doing our part to provide the first and last best impression for our state.
“ ”
- Saccoccio & Associates
(RIAC) appreciated
throughout
feedback indicates that the new restrooms were worth the wait, earning plaudits from both
residents and visitors to
Section 9: Operations

Service Behind the Scenes

The daily routine of the Rhode Island T. F. Green International Airport (PVD) Operations Department starts well before sunrise with an extensive inspection of the airfield. This detailed inspection verifies the airport is ready to support the day’s general aviation and air carrier operations. The airfield inspection includes all the aircraft operating surfaces (runways, taxiways, and aircraft parking ramps), as well as the airfield signage, lighting, navigational aids, and the security fencing that surrounds the airport.

The daytime shift begins the next airfield inspection cycle, along with providing assistance for airlines with aircraft repositioning, and, in conjunction with the Airfield and Building Maintenance Departments, completion of required maintenance tasks. The Operations Team also works with our contract wildlife biologist to prevent birds and mammals from interrupting aircraft operations.

The Operations Team also assists with customer service requests from the airlines and tenants, supports requests for medical assistance, and monitors international flight activity and special charter operations. A significant responsibility for the airport Operations Team is monitoring the dynamic weather pattern in the Northeast Region, including the many weather events that impact the Northeast, ranging from tropical storms to blizzards, all of which can greatly impact aircraft operations. The evening airport operations shift closes out the day’s activities by closing work orders, compiling daily operations metrics, and preparing for morning operations.

The Airport Operations team

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The Ukrainian AN-124 Antonov Airlines aircraft, one of the world’s largest cargo airplanes, arrived at PVD in September of 2021 to transport the America’s cup challenger American Magic to New Zealand.
engages in continuous safety inspections to ensure the airfield is ready to accommodate passenger and cargo aircraft. Operations 456 Man Hours 11 Storms 43.2” Snow 30 Aircraft Incidents 4 16 Airfield Drivers Training Classes 30 Hours 76 Drivers 208 Ramp Driver Training Classes 416 Hours 603 Drivers 3,285 Wildlife Mitigation Inspections 216 Hours Part 139 Training 9 People OPS FYTD OP S
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The Airport Operations team handles issues big and small on any given day, ranging from runway rubber removal and repairs, to the installation and upkeep of security fencing and numerous other daily duties to ensure the airport continues to run smoothly.

Airport Police

Fostering Safety and Security

In 2021, the Rhode Island Airport Corporation Police Department (RIAC PD) worked tirelessly to increase the efficiency of the department. Two new police cruisers have been added to its fleet. These new cruisers contain the latest in police technology and traffic safety devices. The department has also updated its fingerprint machine and has begun updating the dispatch console and radio system. These upgrades to equipment will provide the officers with the proper tools to do their jobs, while at the same time support the mission to provide a safe and secure environment to our passengers.

The RIAC officers have attended several sponsored trainings, such as diversity training, mental health awareness, and legal updates. Our goal within the corporation is to have a well-rounded, compassionate officer able to both enforce the law, but most importantly understand the needs of the passenger they are dealing with. RIAC officers also train on emergency preparedness. The officers work through all emergency response plans,

communication plans, and tactical movements to ensure that the safety of the passengers and employees are the priority during a critical event.

In this Fiscal Year, the RIAC PD, the ARFF Department and the Airport Operations Department worked with the United States Secret Service to welcome the Vice President of the United States, Kamala Harris, to Rhode Island. An event of this magnitude takes weeks of preparation and immeasurable details to ensure the travel plans of the Vice President are met. The combined efforts of the RIAC staff and our mutual aid partners ensured a safe and precisely timed visit for the Vice President.

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Rhode Island Police provide additional security for visiting dignitaries, including this recent visit to Rhode Island by the Vice President on Air Force Two.
71 40,939 Calls to Serv ice 669 Hours Training 22 Officers 31 Arrests 156 Citations/ Warnings 810 Offense Report s 99 Hours Training 7 Dispatchers RIAC PD FYTD RIAC Officers also provide service and supports for all visitors to Rhode Island T. F. Green International Airport. Airport police also provide traffic support during peak travel days, and are always happy to serve as airport ambassadors at community events.
Katy
eagerly awaits her next assignment from her handler Officer Thomas Marcello.

Aircraft Rescue and Fire Fighting (ARFF)

Ready, Willing and Able

The Rhode Island Airport Corporation’s (RIAC) ARFF Unit has been diligently preparing for the upcoming annual 14 Code of Federal Regulations Part 139 Inspection. Each member of the department is required to complete twice the amount of training required by the FAA. Our annual training program is a healthy blend of classroom lectures and hands-on psychomotor skills review.

The ARFF training program covers airport familiarization, aircraft familiarization, safety, communications, hose, nozzles and adapters, extinguishing agents, aircraft evacuation assistance, cargo hazards, dangerous goods, airport emergency plan, ballistic parachute recovery systems, high reach extendable turret operations, vehicle operations, leadership development, and live fire training evolutions to assure operational readiness during aircraft emergencies.

The ARFF Department processed five new hires to the department roster. These new members traveled to the South Carolina Fire Academy (SCFA) for a 40 hour NFPA 1003 ARFF Certification Program. The SCFA ARFF Program is one of the best in the country, and upon return to the Rhode Island T. F. Green International Airport (PVD), they underwent an additional 160 hours of intensive onthe-job training to be ready to respond to all types of airport emergencies. The leadership of the ARFF Department continues to evaluate, modify, and adjust the training program to assure we continue to maintain exceptional services to the tenants and traveling public.

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Rescue 307 with high reach extendable turret. ARFF personnel conducting 139 live fire training.

Emergency Preparedness

Among all of the trainings and activities that go on at Rhode Island T. F. Green International Airport, the most important are the ones that everyone hopes will never be called upon. Yet at PVD’s efforts to protect and serve the public, emergency situations must always be prepared for.

RIAC Public Safety Team, in accordance with FAR Part 139, conducted an emergency management tabletop exercise in September 2021 simulating an aircraft accident with mass casualties. In 2022, RIAC will create and participate in a live, full-scale preparedness exercise in compliance with FAA requirements. These drills are intended to ensure that the airport and RIAC’s public safety partners are fully prepared for a coordinated response in the event a situation ever developed. RIAC’s first responders and public safety personnel were joined by their mutual aid partners throughout the state, including public safety personnel from Warwick, Providence, and Cranston.

Representatives from the Rhode Island

Department of Health, Rhode Island Department of Behavioral Healthcare, and the Rhode Island Air National Guard, The Rhode Island State Police, the Rhode Island Red Cross, and the Rhode Island Disaster Medical Assistance Team were also involved in the training. RIAC and other responders have continued to incorporate the lessons learned from these drills to integrate scenarios and contingencies into emergency preparedness even after the training drill.

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Every three years, RIAC’s public safety team engages in a live, mock emergency in compliance with FAA requirements. Leading up to each triennial training, RIAC’s emergency response team engages with local response agencies to improve their response in the event of a tragic incident.

Management Team

Iftikhar Ahmad President and CEO

Markus Berger AVP, Air Service Development

David Cloutier

AVP, Business Development and Commercial Programs

John Goodman AVP, Media and Public Relations

Dennis Greco SVP, Chief Operations Officer

Bill Greenwood ARFF Chief Aaron Keller AVP, Operations and Maintenance

Kathy McCormick AVP, Accounting Dawn Mineker

VP, Engineering and Architecture

Brittany Morgan AVP, Human Resources and Internal Legal Affairs

Joe Ottaviano AVP, Police Chief Nikolas Persson VP, Operations and Maintenance

Tim Pimental VP, Customer Service

Shahzad Sadozai Assistant Chief Financial Officer

Yil Surehan VP, Property and Business Development

Wallace Tang SVP, Chief Financial Officer

Robert VanBurg

VP, Operations and Maintenance

Nicole Williams VP, Finance and Accounting

Kellie Wright

AVP, Marketing and Chief Marketing Officer

Elie Zogheib SVP, Chief Infrastructure Officer

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78 2000 Post Road, Warwick, RI 02886 Please visit FlyRI.com to learn more about our initiatives.

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