USM serves the global leading organizations in the area of Consulting, Engineering, Information Systems, and Artificial Intelligence .
More than â‚Ź200 Million of Group Revenue Key Customers
2,000 + Employees Globally
Operations in 10 countries
Track record of working with leading global customers over 20 year
USM Business Systems Who We Are Enterprise IT and Product Engineering Services Company
Part of â‚Ź 200 M USM Business Systems Group
What We Do
Established in 1992
Leverage disruptive technologies to solve business problems
2000+ Employee 100+ Customers 10+ Locations
Focussed Industries: Healthcare, Education, Retail, Hi-Tech and Networking & Telecom
Recognized by Analyst Community
Strategic Partnerships
Our Service Offerings
Digital Transformation
Enterprise IT Services
Product Engineering Services
• Customer Experience
• Product Development
• Operational Efficiency
• ERP Implementation / Support
• Digital Platforms
• Agile ADMS
• Product Maintenance & Support
• Cloud Enablement
• Product Reengineering
• Infrastructure Management
• SaaS Enablement
• Devops
• Mobility Enablement
• IT Security • IT Service Management
• Product Testing
Flexible, Adaptive and Agile Engagement Models
Skills Augmentation • Contract Staffing, Contract To Hire • Address Technology and Skills Gaps • On demand Consulting and Augmentation • Core and Flexible Team Models
Co-Sourcing • Replicated technology organization at customer for enhanced collaboration, seamless execution and extension of the customer project/program leadership • Intense local disposition with a global leverage
Managed Services • Work packages, Custom Application development projects • End-to-End Development, testing ownership by USM Systems • Turnkey solutions(products) • “Shared Pool” model to meet resource peaks and troughs • Work as an extended arm of customer team
Consulting Services
IT Consulting
Business, IT Strategy Consulting and Governance model Enterprise IT Information Management Professional Services ERP implementation, customization, and integration
Technology Consulting
Agile ADMS consulting Technology & Infrastructure Services Mobility platform Integration & Reengineering SaaS/Cloud Enablement
Operations Consulting
Agile process consulting Operations strategy & transformation Program & project management ITSM & global service management
Success Stories VMS
•
Tapfin – (Qualcomm) Top 5 vendor
•
Kelly OCG – (Farmers Insurance) Top 5 vendor
•
Next Source – (College Board) Supplier Excellence .
•
Eastridge – (Samsung Semiconductor/ R & D) Top 5 vendor
•
Prounlimited – (Facebook & Juniper) Excellence in selected categories
•
ZeroChaos – ( Einstein Health Care & Toyota Financial Services )
•
Geo Metric Results – ( Apple ,GAP and Americold Logistics)
•
Allegis – ( Ebay, PayPal)
•
Field Glass – ( Fiserv, Walmart)
•
C-Worker – ( Cisco )
Sample IT Expertise and Skill Sets
Project Architecture, Program/ Project Management
Application Architect
Project Manager
Business/ Systems Analyst Content Management Specialist
Program Manager
Data Architect
QA Tester
Documentation Manager
Support Analyst - Applications
ETL Specialist
Systems Administrator
BPR, ERP, SCM, CRM, Data warehousing, Knowledge/
Help Desk Analyst
Systems Test Analyst
Content Management, Business Intelligence
IC Production Coordinator
Technical Writer
Help Desk Support, LAN & WAN Implementation
Infrastructure Engineer
Test Engineer
Management & Support, Wireless Networks
Operations Manager
Validation Analyst
Network Engineer
Web Developer
Application - Design, Development, Maintenance (Web, Client Server, Mainframe)
Application Testing Services (Bug Tracking/ Bug Removal, QA and Change Management)
Operations Management, Infrastructure Management
Programmer Analyst
Admin-Professional Expertise Administrative
• • • • •
Administrative / Executive Assistant Clerk – File / Mail / Microfiche Data Entry Operator / Clerk Typist Proof Reader / Editorial Receptionist
Call Center/ Help Desk
• • • •
Billing Analyst Customer Service Representative Operators Tech Support Rep (provisioning / repair)
Finance & Accounting
• • • • • • • •
Accountant Accounting Clerk Billing Analyst Budget Analyst / Specialist Financial Analysts Financial Reporting Analyst Professional Financial Auditor Professional - Underwriter
Human Resource • Actuarial Professional • Benefits Administrator / Pension Administrator • HR Manager / Executive • Sourcing Specialist / Recruiter Legal • Attorney • Legal Secretary • Paralegal Managerial & Professional • • • • • • • •
Business Analyst Compliance Manager / Quality Analyst Graphic Designer Manager – Procurement / Contracts, Buyer Marketing Research Analyst Process Manager / Business Process Analyst Project Coordinator Project Manager
• Statistician / Functional Analyst
Clinical • Archive Specialist • Area Support Officer • Data Manager / Coordinator • Project Leader / Assistant • Research Associate • Safety Officer / Assistant • Trial Manager / Coordinator Regulatory • Affairs Professional • CMC Writer • Coordinator • Document Center Associate I • Early Regulator Assessor / Reporting Officer Scientific & others • Biostatistician • Bench Scientist • Case Medical Evaluator • Lab Technician • Medical Writer / Editor
Skill Sets: Statistics
SLA Description Critical Success Factors Clarified (If required)
Service Time 2 Hrs.
1st Resume Submission
6-8 Hrs.
2nd Resume Submission
12-24 Hrs.
Follow Up/Interview
24-48 Hrs.
Interview Telephone/In-Person
48-72 Hrs.
HR-Background Check
1-3 days from decision
On-Boarding
5-10 days from decision
Consulting Services Differentiators People Best-in-Class Talent
Quick Turnaround time
• Readily available, deployable technical staff (2,000 resources spread across 10 countries) • Engineering teams with hands-on Agile experience • 15 customer patents filed by our resources working on various projects • 5+ years average experience, Lower Attrition, Higher Productivity • Capability to hire, train and retain cream talent
Process • ISO, CMMi and ITIL compliant processes • Mature HR, Hiring/On-boarding processes • Seasoned, Skilled recruiters competent in head hunting & sourcing through strategic networking, apart from Jobs portals • Quick turnaround time in backfilling and Reduced lead time in onboarding resources
Technology and Industry Experience Dedicated Resources
Improve Efficiency, Innovation & Reduce Costs
• • • • •
20+ years of Technology and Domain expertise Traditional Technology CoEs - Microsoft, JAVA and Opensource Digital CoEs – Cloud, Big Data, Mobility, UX and IoT Enterprise Solutions - SAP, Oracle and Microsoft Dynamics Niche CoEs - SDN & NFV, Agile and Embedded
Metrics We Measure
Response Ratio
Service Delivery
Shortlist Ratio
Service Compliance
Interview Ratio
Service Compliance
Contractor Performance
False Start Ratio Assignment Completion
Hit Ratio
Delivery Mechanism
Finds resumes and submits to the Account Manager Recruiting Team
Collects data and reports the metrics
Talent Acquisition
Account
Manager Requirements originate here
VMS
Single point of Contact for the VMS
Recruiting Process
Acknowledge, understand and clarify requirements
Conduct background checks (drug tests where needed) for selected candidates.
Check W2 information and other employability criteria
Source resumes from Intellective database, job boards, social networking , etc
Upload profile on the VMS/submit to HR or hiring managers and coordinate interviews
Greet candidates on start date with a quick start welcome kit
Match technical skills, experience and responsibility
Shortlist candidates
Check professional references on LinkedIn as well as by calling managers in previous projects
Meet or call candidates to discuss position, confirm availability and evaluate fit
Conduct regular evaluations and followup about performance
Job Diva – Our Internal Database
Skill Sets: SLA & STATISTICS
Metrics
IT/ Engineering
Number of Active Customers
30+
Number of Billable Resources
1500
Resource Pipeline
125000
Average Time to Fill
9 Days
Average Time to Submit
1.2 Days
Interview to Resume Ratio
1 to 5.2
Offer to Interview Ratio
1 to 3.75
Placement to Offer Ratio
1 to 1.13
Why USM Business Systems ?
• Global Reach, Local Talent – Ability to support globally through different engagement models • Agile, Flexible and Nimble – Ability to act faster, change course quickly if required • Committed to build long term relationships – Many of our customer relationships are more than 8-10 years old • Bring the best of the both world – Product Engineering & IT services. USM is working with leading enterprise and product companies across the world
• Domain Knowledge – Strong Internet industry domain & functional knowledge
International onsite sourcing capabilities
• USA • • • • • •
Poland Romania Canada Mexico China Japan
• • • •
India Israel Belgium Germany
• • • • • • • • • •
Finland UK Italy Netherlands Norway Austria Russia Sweden Switzerland Spain
Our Technologies
Our Clientele
many more‌
Contact Us
USA Head Office 14175 Sully Field Circle Suite 400 , Chantilly, VA 20151. Phone: +1 703-263-0855 Fax : +1 703-263-2113
Texas 6351 Preston Road Suite 350, Frisco, TX- 75034 Phone : +1 703-263-0855
INDIA Hyderabad State of Art Offshore Center 8-2-293/82/A/270E Road Number 10 ,Jubilee Hills Hyderabad - 500034, Telangana, India
Bangalore #26(6/A) , 23rd Main Road Marenhalli, JPNAGAR, Bengaluru560078, Karnataka, India
RAVIKIRANM@USMSYSTEMS.COM | WWW.USMSYSTEMS.COM