August 2021 Edition
Presidents Report Dear Members The PWAPM calendar has been impacted by the Australian coronavirus outbreak. The PWAPM networking breakfast that was to be held at the National Pesticon Conference in September has now been postponed due to the Covid-19 lockdowns. I understand this is very disappointing as we had many women already booked in for the breakfast. The good news is that the breakfast has been rescheduled along with Pesticon, with the new dates being 6th8th June 2022. More details on the event will be released in our November gazette. It’s been a very emotional couple of weeks for me with the PWAPM fielding many calls from businesses that have been impacted with the continued Covid-19 lockdowns. Many people are feeling sad, stressed, angry, or anxious. It is important to remember that many from the pest industry are going through tough times. Talking to someone is often the first step to take when you are going through a hard time. We have a great bunch of women on the PWAPM board that will be making themselves available if you need to talk. I am overwhelmed by the number of men and women who have contacted me directly asking how they can help. I please ask that we all be kind to one another through these difficult times and reach out to people if you feel the need to talk.
running and I must say it is getting harder and harder each year with the judging. We have six stellar finalists and for me personally, I just can’t pick one over another. I was so impressed and proud in each of these amazing ladies. Overall, we had 10 judges, all of which had a very difficult decision to make. Due to the National Pest Conference being postponed we will no longer be announcing the 2021 Excellence Award winner at the Pesticon gala dinner. The winner will now be announced at 7pm on the 23rd of September via a video premier on social media. Keep checking updates on the award announcement on the PWAPM Facebook Page. The 2022 PWAPM National Leadership Conference is now locked in. We have already started planning what is sure to be an even more successful conference than the one previously this year. The conference will again be held at the Sharks Convention Centre in Southport, Gold Coast. Please see the below dates to lock into your calendars. More details on keynote speakers, workshops and the gala awards dinner will be released over the coming months.
However, in exciting news, we now have our six finalists for the 2021 PWAPM Excellence Award. I had the privilege of sitting in on the award interviews last week. This is the third year the award has been
SAVE THE DATE
Thurs 3rd March Sat 5th March 2022
2022 PWAPM NATIONAL LEADERSHIP CONFERENCE Gold Coast, Mantra at Sharks
PWAPM Gazette
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TO OUR 2021 PWAPM EXCELLENCE AWARD FINALISTS
Please make sure you congratulate all the finalists. We look forward to announcing the winner via a live video premier on the 23rd September at 7pm on the PWAPM Excellence Award Facebook Page @ pwapmexcellenceaward. Thank you to our major sponsor of the award BASF.
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PWAPM Gazette
August 2021 Edition
Asita Deo
Belinda Smith
Emily Skinner
www.fastkilfiji.com
www.rapidsolutions.com.au
www.ecolab.com/pest
Fastkil
Kuyan Rider Conquer Termites Northside
Rapid Solutions
Ecolab
Rebekah Pfeiffer
Stephanie Paddick
www.bugroffpestbusters.com
www.jimspestfranchising.com.au/womentradies/
BugROff Pest Busters
www.termitesnorthside.com.au
PWAPM Gazette
Jims Termite & Pest Control
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Mental health is a crucial part of overall health, yet it is often a hushed topic of discussion — if it’s even discussed at all. Talking about mental health isn’t easy, but it definitely matters. Thank you Belinda Smith from Rapid Solutions and Michelle Downs from Lethal Pest Control for sitting in on this panel session to talk about Mental Health with Cassie Ryan and Nicky Turner.
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PWAPM Gazette
August 2021 Edition
PESTICON 2021 POSTPONED
POS
6 O T D E TPON
2 2 0 2 E -8 J U N
It is with regret that I advise that, given the current situation regarding Covid-19 with lockdowns and border closures, AEPMA has reluctantly come to the decision that the conference set down for September will be postponed. Following discussions with The Star Gold Coast, the conference will be rescheduled for 6-8 June 2022. AEPMA apologises for any inconvenience, but I trust that all industry participants would understand that the current lockdowns and border closures has left us with no other option, I’d like to take this opportunity to thank those that have registered for Pesticon 2021 as delegates, sponsors, exhibitors, and speakers for their patience and support. Pesticon 2021 was shaping up as an unmissable event, however we aim to make Pesticon 2022 even better! Don’t forget to keep a regular eye on the conference website (https://aepma.com.au/conference) for updates and to register for Pesticon 2022. At this time, we hope that you and your families stay safe and healthy and look forward to when we can all come together again as an industry at Pesticon 2022. Yours sincerely
Vasili Tsoutouras President, AEPMA
PWAPM Gazette
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Flying Solo By MICHELLE DOWNS There are so many exciting, wonderful, and fulfilling attributes in the pest industry. I personally find great enjoyment from the variety and diversity that this industry offers. From working out in the field and in the office, to working outdoors and indoors, with customers and without. There is always something new to learn and the constant training keeps me engaged in this forever evolving industry. Not to mention the great support network of people that continues to grow. I know when I wake up every day, that the day is going to entail something new, or something interesting, or something different. It’s something I always look forward to. As a solo female operator, I must say that I never really anticipated what working on your own would involve. In the beginning, you have so many goals that you want to achieve. You’re driven. You’re motivated. You’re inspired. Because you want to succeed. You spend the majority of your time setting up your new business, from establishing your website, your social media pages, your email addresses… the list seems endless. Whilst I have wholeheartedly loved and enjoyed working for myself for years – I loved that I could manage every little bit of my working day – the workload slowly grew. And I soon realised that I could no longer micromanage every aspect of the business. Running and operating a business on your own is very different to working as a subcontractor or an employee. I think this is often overlooked. To ease the workload a little bit, you set up a system to help with this. And once everything is in place, it’s just a matter of answering the phone, booking the job in, heading out to complete the job, doing the paperwork and sending out the invoice. Eat, sleep, repeat. Easy… right? Things start to run very smoothly in the small business you have created. As long as you stay on top of it and there’s only a few jobs here and there. But then, the business continues to grow again. The phone won’t stop ringing, there’s more inquiries and bookings, and then there’s cancellations – all handled by you. I’m sure we can all agree that this can become a little overwhelming and at times, stressful. I couldn’t get my head around how other small businesses were doing so well with this. But, one day it dawned on me that most male “pesties” and tradies will often call upon their wives or significant others to help during the busy periods or more. I’m not trying to stereotype here – I think as women, when we see our
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Michelle Downs partners struggling, we want to help. Or we simply just want to be a helping hand and play our role in the family business – even if it’s just answering the phone and booking in the jobs. It’s what women do. I now realise that one of my biggest struggles is trying to answer the phone and do the administration work on the side while out on the road. How often has a customer rung you while you’re under a sub floor and you call them back only 15 minutes after for them to tell you, “I’m sorry, I called someone else.” This can be quite deflating and can lower our morale. You know it’s just business, but you can’t help but take it personally for missing out on that job. A large company would have 100% answered the phone call as their business would have additional staff sectioned into detailed fields. A small business with a husband-and-wife team, sharing the roles, would have also answered the call. But… my husband also works, so who has it covered for me?
PWAPM Gazette
August 2021 Edition This can attribute to heightened stress levels and it can make it difficult to switch off from work during family time. I’m not just a business owner. I’m a mum. I’m a wife. I need to delegate my time.
in fresh ideas. •
The significance of recognising each person’s role in this industry. When in business, this is crucial. And when you are running solo, every role and responsibility is yours.
So, how do we get around this? •
We can simply start by having a business model or plan. Implementing easier systems for bookings, such as ServiceM8, Pest Register, Formitize, etc. This is a great starting point.
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Learn to prioritise and delegate what is important for your business to grow. Lean on those who have knowledge within the industry for help and support.
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Hiring a Virtual Assistant for the administration part of the business. Or at least hiring one to answer all those phone calls and enquiries, which is crucial for a small business. The customer you don’t answer, is a customer you lose and might never get back.
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Most importantly, if you love what you do, focus on what is most crucial for you and your wellbeing. Your business will be a success.
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Hiring a part time employee to help with the administration. Someone to do website updates, follow up on calls, get those regular customers booked in. I have found this the most helpful and it becomes financially viable to employ them if you’re scheduling extra jobs.
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Delegating the small jobs to an administrator or virtual assistant frees up your time, not only so you can focus on the task at hand but create family time and less stress.
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The hardest part is letting go of ownership when running a small business, in fear others making mistakes or change. I say – make those changes! Your business will grow, and it will bring
PWAPM Gazette
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IMPOSTER SYNDROME AND ITS 5 DISGUISES
Do you secretly worry that people might find out that you are not as bright or capable as you think you are? Do you sometimes shy away from challenges because of nagging self-doubt? When you do succeed, do you think “Phew, I fooled them this time?” Do you live in fear or being found out, discovered, or unmasked? If you answered “yes” to any of the above questions then you have encountered Imposter Syndrome. First thing to know is you are not alone! 70% of people have encountered Imposter Syndrome at least once in their journey and if you are like me, she likes to make an appearance every time I am about to step outside my comfort zone. Nothing like feeling like an imposter when you are writing an article on imposter syndrome – right? The easiest way to define Imposter Syndrome is - “That feeling that you’re just one step away from being found out as a complete fraud.” This means that no matter how accomplished you are, what you have achieved previously and even though you know you are damn good at your job and what you do, you have that niggling selfdoubt in the back of your head that says you should not be here as you do not know enough or someone else could do the job better.
Imposter Syndrome does not discriminate.
It can show up at any time to anyone. No matter how confident, famous, or determined other people may seem. We never know what someone else is facing until we walk in their shoes. I have encountered Imposter Syndrome many times during my professional and personal journey, and I am sure I will encounter it again. The best part for me now, is knowing when it is going to show up so I can quickly overcome it to ensure that I stay clear and focused on my goals. Quite a few celebrities have encountered Imposter Syndrome and spoken about their challenges. Here are three examples that you 8
probably did not know about: Albert Einstein was a theoretical physicist who won the Nobel Prize in Physics in 1921 for this photoelectric effect and developed both the general and special theories on relativity. His response to his achievements? “The exaggerated esteem in which my lifework is held makes me very ill at ease. I feel compelled to think of myself as an involuntary swindler.” Maya Angelou was an American poet, memoirist and civil rights activist who authored 11 books. When interviewed by a journalist about her success, she responded with “I have written eleven books but each time I think, “Uh oh, they’re going to find out now. I’ve run a game on everybody, and they’re going to find me out.” Emma Watson, best known for her role as Hermione Granger in the Harry Potter series has publicly admitted that she has encountered imposter syndrome. In an interview with Vogue when asked about how she feels when she is given praise about her acting, her response was; “Now when I receive recognition for my acting, I feel incredibly uncomfortable. I tend to turn in on myself. I feel like an imposter.” Each of these people mentioned above seem to have their stuff together on the outside but on the inside, they were fighting an internal battle with imposter syndrome. So why is inviting Imposter Syndrome in for a cup or tea and a biscuit generally not a good idea?
PWAPM Gazette
August 2021 Edition Imposter syndrome keeps you protected in a nice bubble so that you don’t step outside your comfort zone and then it teams up with self-doubt which likes to derail us from our goals which is not a good mix for a business owner. Due to not feeling “good enough” we tend not to apply for certain jobs or approach particular clients. We dive into “hustle” culture headfirst and push and push and push ourselves to try and become what we believe is “good enough” that it leads to overwhelm and burnout. So, how do we confront Imposter Syndrome and kick it to the curb? Like with any big problem, we break it down. Have you ever heard that quote, “How do you eat an elephant?” “One piece at a time.” This is the same with Imposter Syndrome, instead of looking at the big picture and being unsure of where to start, I have broken Imposter Syndrome into 5 disguises. These 5 disguises pinpoint which side of imposter syndrome you are dealing with so you can use tips and techniques to send her packing.
Let me introduce you to the 5 disguises of imposter syndrome - Perfectionist, Superhero, Natural Genius, Soloist, Expert. To assist you in finding out which one you are encountering, I have developed a quiz which is available via this link. https://quiz.tryinteract.com/#/5e323e1b8718ff0014cb83fe So how do we hit imposter syndrome on the head until we know which disguise, we are dealing with?
hand to seek solutions on how to overcome this negative feedback and every positive comment we received goes out the window. I encourage you to take note of the positive feedback. Write them down. I keep my daily gratitude, achievements, and feedback in one place – a journal. Then when imposter syndrome is knocking at my door and I am having a rough day with nagging self-doubt – I pull the book out and read back through what I have achieved this week, what positive feedback I received and what I am grateful for, and my imposter syndrome takes a back-seat. If we look through eyes of gratitude in relation to Imposter Syndrome, we can see it’s not always doom and gloom. I believe there is a silver lining. I have found in my own experience, that every time imposter syndrome comes for a visit – it is a sign to level up. The negative self-talk and your Imposter syndrome, no matter which disguise it is only jumping up to deter you from doing the task you are faced with because our mind wants to keep us safe. It wants to keep us away from harm and nice and snug in cotton wool and bubble wrap. It does not want us to take that step outside our comfort zone as it does not know what can happen so thus isn’t prepared.
So, to overcome this When imposter syndrome comes knocking at your door, identify who is trying to sell you cookies. Use the tips provided above to turn it away as soon as she arrives and then take that step. Write that book. Speak to that client.
The simple answer – Stop thinking you are an imposter.
Run that marathon.
If you stop thinking you are an imposter you will stop feeling like an imposter and then goodbye imposter syndrome.
Achieve that goal.
Another effective way to do this is to create or maintain good mindset practices. These practices include:
Today, I am grateful that imposter syndrome showed up, it allowed me to knock it on the head and write this article.
Expressing gratitude is a great way to start your day on a positive note and remind yourself of the blessings around us each and every day. This also decreases the negative thought patterns which imposter syndrome likes to thrive on. At the end of the day take note of what you have achieved – as business owners, we tend to put so much on our plate – nothing like escaping that 9-5 by taking on a 24/7 role - so take note of what you’ve achieved at the end of the day no matter how big or small. Gained a new client – AMAZING! Scheduled social media posts – WELL DONE! Responded to a client email – GREAT! This confirms that you successfully achieved things and is also a good reminder of how much you accomplished so you aren’t so hard on yourself. The last good mindset practice to add to your routine is feedback. Every day we tend to receive many compliments from outside sources including customers, other businesses, family members and friends and unfortunately, we tend not to pay attention to them. However, as soon as we hear that one piece of negative feedback, we become quite obsessed with it. We change our day or task at
PWAPM Gazette
Kylie King is a confidence coach, hypnotherapist, #1 bestselling author and small business advocate. Her special focus is on imposter syndrome, overwhelm and burnout to assist women to find their passion, reclaim their power and forge their own path.
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COVID-19 AND THE PEST CONTROL INDUSTRY
There is no doubt that businesses have been greatly impacted by the COVID-19 Pandemic whether it be a lack of work due to restrictions, cash flow concerns or Mental Health concerns amongst themselves, family or staff. Whilst we all find this time tough it is the perfect time to take stock, re-examine our business and plan for the future. Here are some of our top tips for businesses throughout the pandemic:
1. Communicate with Clients
Communication is the key to building and maintaining relationships. Ensuring you maintain targeted communication throughout the lockdowns and successfully advise relevant clients of how the lockdown is affecting your services, don’t assume they know. No matter what your area is experiencing remaining available to clients is very critical even if you can’t serve their need currently just keeping track of their enquiry and actioning it as soon as possible is greatly appreciated. You may also be able to solve their need over the phone by offering virtual quotes or selling them a product.
2. Find Your Pivot Point
Examine your niche as a business, look at what your clients really need and where your business currently sits in the marketplace and then see where the logical pivot is. This could be as simple as offering After pay or Zip Pay or the multitude of the other payment services with a deferred payment option to help clients with limited cashflow. You may be able to offer virtual services for clients like pest identifications or professional advice for a small charge or even a limited product range. Customers are keen to support small businesses now, so don’t be afraid to tell your story and stay true to why you started your business initially.
3. Connect with Your Community
In a time like this, more and more people are seeing the benefits of having a supportive network to lean on. We would recommend joining the pest management Facebook groups online so you can
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stay connected to other people within our industry. Or if online isn’t for you we would recommend calling a fellow pesty or reaching out to your family and friends, the PWAPM committee is always willing to talk or listen if you need an ear. Links to Pest Control specific Facebook Groups: Professional Women in Australian Pest Management group Australian Pest Managers Network Victorian Pest Technicians APMN - Business matters Pest Managers Australia NSW Pest Manager’s Queensland Pest Managers Victorian Pest Managers South Australian Pest Managers Northern Territory Pest Managers Tasmanian Pest Managers
4. Know What Financial Support You Have Available
For obvious reasons, a lot of people are stressed about money right now. Here are some links to funding opportunities, we would also recommend discussing your circumstances with your accountant before applying. General Links: https://business.gov.au/risk-management/emergencymanagement/coronavirus-information-and-support-for-business https://www.servicesaustralia.gov.au/individuals/services/ centrelink/covid-19-disaster-payment Victoria https://www.coronavirus.vic.gov.au/financial-and-other-supportcoronavirus-covid-19
PWAPM Gazette
August 2021 Edition NSW https://www.nsw.gov.au/covid-19/financial-support
Coronavirus and Australian workplace laws https://coronavirus.fairwork.gov.au/
QLD https://www.business.qld.gov.au/starting-business/advicesupport/grants/covid19-support-grants NT https://business.gov.au/grants-and-programs/Business-HardshipPackage-NT WA https://www.wa.gov.au/organisation/department-of-the-premierand-cabinet/covid-19-coronavirus-support-business SA https://www.treasury.sa.gov.au/Growing-South-Australia/ COVID-19 TAS https://www.coronavirus.tas.gov.au/business-and-employees/ business-support
5. Support Your Staff
Ensuring your staff feel well informed as to your business practices and the security of their role within the business is critical. Its easy to forget as a business owner that your staff are at the mercy of every decision you make. Keeping them well informed as to the businesses COVID Plans allows them to plan ahead for their families. Here are some handy links to help with navigating staff issues: Working Conditions/Requirements https://www.safeworkaustralia.gov.au/covid-19-informationworkplaces https://www.safeworkaustralia.gov.au/covid-19-informationworkplaces/industry-information/general-industry-information/ vaccination.
Mental Health https://www.beyondblue.org.au/about-us/about-our-work/ workplace-mental-health Info Regarding Vaccines https://www.eilegal.com.au/blog-news/fwo-updates-guidanceon-mandatory-vaccinations-uncertainty-remains/ COVID-19 Vaccinations and the workplace https://coronavirus.fairwork.gov.au/coronavirus-and-australianworkplace-laws/covid-19-vaccinations-and-the-workplace COVID-19 Vaccinations – Workplace Rights and Obligations https://coronavirus.fairwork.gov.au/coronavirus-and-australianworkplace-laws/covid-19-vaccinations-and-the-workplace/covid19-vaccinations-workplace-rights-and-obligations COVID-19 Vaccinations – Resolving workplace issues https://coronavirus.fairwork.gov.au/coronavirus-and-australianworkplace-laws/covid-19-vaccinations-and-the-workplace/covid19-vaccinations-resolving-workplace-issues COVID-19 Vaccinations and my privacy rights as an employee https://www.oaic.gov.au/privacy/covid-19/covid-19-vaccinationsand-my-privacy-rights-as-an-employee/ Understanding privacy obligations to your staff https://www.oaic.gov.au/privacy/guidance-and-advice/ coronavirus-covid-19-vaccinations-understanding-your-privacyobligations-to-your-staff/
PWAPM Gazette
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August 2021 Edition
SUNDEW SOLUTIONS – THE RISE OF THE AUSSIE INNOVATOR
If you asked pest management professionals if they’d heard of the company ‘Sundew Solutions’ twelve years ago, only a select few would have known the name. Move forward to 2021 and you’d be hard pressed to find anyone in the industry that didn’t know about the brand reputation, let alone not have one or many of Sundew’s trusted products in the back of their work truck. Sundew Solutions was founded in February 2009 and was the brainchild of David Priddy. David previously had ten years with Bayer in the roles of Professional Pest Business Manager Australia, Consumer Home Garden Business Manager Australia/New Zealand, and Marketing Manager Horticulture Australia.
The Rise of ‘The Innovator’
Sundew is a leading research and development company in Australia which was established with a focus to supply innovative world class pest solutions to pest management professionals. “With over 25 Australian Pesticides and Veterinary Medicines Authority (APVMA) approvals during this time, Sundew presently exceeds its peers in developing innovative state-of-the-art formulations and technology for the professional pest management segment,” explained David. “I’m often asked about how we have grown such a successful brand. It would have been infinitely easier to just make cheap generic copies of everyone else’s products and import them in from Asia – but long term I could see there was no future for this strategy in Australia. Sundew’s success is attributed to developing unique innovative leading tech formulation advantages that give pest management professionals ‘the edge’ when doing pest treatments,” he said.
Australian Owned and Operated
Sundew Solutions is a family owned 100% Australian business, employing local families and manufacturing facilities in Australia and New Zealand to produce all of its products. Sundew utilise the services of local research companies, registration professionals, and chemical laboratories that are local Australian businesses. “With all the craziness in the world presently with COVID it has highlighted to many Australians our reliance on China as a supplier. Sundew has seen a massive rally of support for local Aussie family businesses. Pesties are reaching out to us daily wanting to know what other products of ours they can support in their day to day business.” “It makes us very proud and humble to be able to contribute in a positive way to pesties’ businesses across Australia. When you have a pestie ring you and say they’ve been doing pest control for 35 years and the Sundew product they are using is the most significant ‘game-changer’ they’ve seen in that time makes it all worthwhile. The support and amazing feedback we receive keeps us motivated to continually strive to develop new and exciting solutions for the industry – we love what we do,” concluded David. To learn more about Sundew Solutions go check out their website at www.sundewsolutions.com.au
PWAPM Gazette
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August 2021 Edition
PESTY GIRLS IN SYDNEY
Nathaly Haeren from Pesty Girls Pest Management, Sydney, discusses the benefits of using Bayer’s Maxforce® Fusion Cockroach Gel in food preparation areas. Nathaly says Maxforce Fusion with its Total Lifecycle Control (TLC) technology, is especially helpful in hotspot areas where pest controllers cannot use sprays. Maxforce Fusion is attractive to the cockroaches (in this case, German cockroaches); it is very palatable and also fastacting. Because of the TLC technology, Maxforce Fusion not only controls adults but has excellent efficacy on nymphs too. Nathaly says it makes life so much easier for not only the pest controller but proves a great help to the customer, achieving the results they are after – that is, total lifecycle control of cockroaches. Watch the video above.
Nathaly Haeren from Pesty Girls Pest Management, Sydney
PWAPM Gazette
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Customer Journey By TARA KIKER
Recently the phrase customer journey has been cropping up a fair bit. It seems like the latest business buzz word, like ‘SEO’ and ‘Google rankings’ were in 2000. So what is it? Is it just another latest phase to keep us all busy while the real work is being done, or is it important? Quite simply the customer journey is everything, absolutely everything, you expose your customer to throughout their lifetime. Let’s face it: we all use that bad customer service experience as a story around the dinner table with friends even years later. The experience you create for your clients can leave a lasting impression. So let’s get down to the nitty gritty, when I say it’s everything, what do I mean? I mean the minute that client starts interacting with your business you are providing an experience. Whether you answer the phone/text/facebook messenger or email quickly, the tone of your voice on the phone, your willingness to provide the service, your booking process and subsequent communication after the booking, if you are late when you arrive, how you are dressed, what your vehicle looks like, did you take your boots off when you entered the property, how you talked to the client and the real killer: when the client is still having issues, how you reacted. If all that didn’t exhaust you enough, it is all of that over and over again throughout the whole time that client uses your services. So is this buzz word worth your attention? Absolutely!!!! One of the most important considerations when shaping your customer journey, is taking into consideration the demographics of the customer. These are things such as what age they are, do they have children, are they male or female, are they working, are they
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tech savvy? Once you have answered some of these key questions you can start to understand what communication strategies work best for your client base. For example, a 35-year-old working mum with three kids will forget she booked you a week ago but will always be reachable on phone and email. For this client you would have an email and text message reminder with a link to the pre-treatment checklist so she can madly check it the night before, panic that she needs to have all the kids out, and check that she hasn’t left any washing on the line. Whereas a baby boomer male client is less likely to use his phone for text messages. He would expect an email confirmation at the time of booking, and that you have advised him of all preparatory requirements during the booking over the phone. Then you had better be there 5 mins early otherwise you are late! Both of these customer journeys would be right because they are tailored for that client. Once I have established what type of client, I am communicating with I would create meaningful communication touchpoints throughout their journey. For a general pest client, the touchpoints could look something like this: •
Initial phone call with a confirmation of booking text message along with a link to a pre-treatment checklist.
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A reminder email and text message 48 hours before the booking time to prompt the client of their booking.
•
When the technician is heading towards the client the client
PWAPM Gazette
August 2021 Edition would receive a message to advise we are on our way and should arrive in ‘x’ amount of minutes. •
The technician arrives and completes treatment as well as going over what he/she will be doing, 30-day control period etc.
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After payment is received, the client would receive a ‘Thank you for doing business with us’ email and text that would include a link to frequently asked questions for that treatment and a link to invite feedback.
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In three months’, time the client would receive a check in message to see how their treatment is going and are they still having issues?
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In six months’, time the client would receive a reminder message that they may want to get their home retreated. And thus, the cycle begins again.
Once I have mapped out what I would consider to be an ideal customer journey for my business I would then examine who within the business is responsible for the touchpoints, and what changes would need to occur to provide the best experience. For example, in the touch points above, the technicians would be the only person in the business that could send an ‘on-the-way’ message. Unless you have saintly technicians, they are hardly going to stop on the side of the road to bang out a text message to every client in their run every day to say they are on their way. These are the types of challenges you would need to examine as a business and decide if this is a touchpoint that can be implemented, or what changes would be required within the business to make it viable. I would then focus on ways within my business processes and systems that I can automate these steps. Any one of these steps that could be automatically completed without human interaction is a major time saver for any business. It also provides consistency, which is integral in the success of any customer journey. There is absolutely no point putting together a customer journey to only be able to maintain it in winter and then the minute summer hits it’s too hard and unlikely to be done. Whatever process or system your company adopts must be able to be easily maintained by the team.
you. If you can make an adaption in your process to address the feedback, then ensure this is done. For every one client who actually tells you of their complaint there will be ten that don’t, so even a minor thing does need your attention. Lastly, a real customer journey cannot be built overnight; it takes time and tweaking consistently to get it just right. As John Bingham says, ‘The miracle isn’t that I finished. The miracle is that I had the courage to start’.
Aside from consistency, another key component of building a successful customer journey is to listen to and action any feedback clients provide. ANY feedback, no matter how minor it seems to
TARA KIKER PWAPM SECRETARY “I hope we can encourage more women to our industry in varying roles, and to provide opportunities to grow to the current women in the industry “
PWAPM Gazette
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GETTING TO KNOW...
Kahlee Aldridge
Where do you work & what area?
What’s the greatest risk you have ever taken?
Suburban Pest Management - SE QLD.
What is your role/position?
General Manager.
What led you to pest control? I kind of fell into the role. I was an 18 year old with no office experience, struggling to secure a full time job in an administrative role after only ever working at Blockbuster. I was lucky enough to be offered a role by my now mother in-law and as they say, the rest is history! What do you like about where you work? I love our team. I am surrounded by a team that wants the best; not just for themselves but also for our company, which is really exciting & important to me culturally. I also love working in an industry that is so diverse, it means that most days are different & there’s always something you’re learning. Who inspired you? Who do you aspire to be like?
For me personally, my mother in law Angela inspired me at work in the early days - I learned a lot off her, prior to Tom & I purchasing Suburban in 2011. I wouldn’t say I particularly aspire to be like anyone...I do look to people for inspiration & traits that align with me though. And in saying that, one person I admire (without sounding cliche) is my husband Tom, as he is an amazing businessman & just as a person in general! I personally endeavour to do the best that I can in life; always working on myself and ensuring I show up everyday - leading by example is very important to me. We only have 1 life so make it the best!
The biggest risk that comes to mind would probably be buying our current office/warehouse space in 2013 while I was 5 months pregnant (doing a lot of the fit out/painting/late nights ourselves as money was tight) at the same time as buying another pest company from the Sunshine Coast... Timing isn’t always perfect but we made it work - It was probably a good thing, being busy, as becoming a mum for the first time seemed more nerve racking at the time!
What motivates you to work hard?
My family & changing the industry for the better. I saw how hard my parents worked for me and I hope they can see they were excellent role models to who I am today. Now I have 3 little kids that rely on us and I can only hope that I am teaching them valuable life lessons, like my Mum and Dad did. If you work hard and set your mind to things, you can achieve great things!
What is something you find challenging about your work? Probably unrealistic expectations of clients at times.... I do find however, that we can mitigate this if we get ahead of it before it becomes an issue.
What is the most exciting part of your job?
Seeing outcomes! Nothing more satisfying than seeing your hard work pay off. Knowing that I have worked with our team; the admin in particular to teach them new roles, responsibilities or processes and seeing it just click. The office hums and it is just a great feeling!
What is the one skill you think everyone should have in pest control? Excellent Communication!
What was your first paying job? Blockbuster Video.
What advice would you give your teenage self?
You don’t need to go to Uni to be successful, it won’t define you. Although, it would be a great idea to have some sort of goal/ direction to work towards!
What is one thing that most people don’t know about you?
I played representative netball for QLD and aspired to play for the Firebirds but I was never going to make it as a GA/GS at my height unfortunately.
What would you prefer: Shark diving, bungee jumping or sky diving? Shark. 16
PWAPM Gazette
August 2021 Edition Which of your accomplishments are you most proud of? Where we are right now in business, 10 years on; bigger & better than ever!
What’s the weirdest Wikipedia rabbit hole you’ve stumbled down? No idea - maybe a celebrity that I’ve watched on a show that I want to know more about?
Friday Night do you: Stay home or go out?
Stay Home.
Do you believe in Ghosts? Maybe.
What’s the single best piece of advice you have ever received?
Don’t worry about what other people think, it’s none of your business - it’s not always easy but valuable.
What is one totally irrational fear that you have? TOADS!
Do you have any hidden talents or hobbies?
Not really, pretty boring in that department.
What is one thing you are really bad at?
If you had to spend $10,000 today, how would you spend it? I would put it towards a holiday or buy a piece of jewellery.
Who is your least favourite celebrity? Cardi B - I really can’t stand what she sings about.
Reading & comprehending instructions for flat pack items; subsequently meaning I am then unable to put flat pack together without guidance from Tom (this maybe after hours of me trying to do so).
Have you ever met someone who is famous?
If you could redo one day in your life, what would it be and why? Our wedding day. Simply because it was the best and I would just love to experience it again (with Tom of course)! The love and happiness all around (minus a few attendees that I now know I wouldn’t invite LOL).
Yes - Darren Lockyer.
How would your friends describe you?
Loyal, honest, & hopefully hilarious. I am also a terrible responder to texts, they know it will usually take me up to a week to reply (maybe more lol).
Which historical figure would you most like to meet? Gandhi.
What would be the title of your autobiography? The best is yet to come.
What one thing you saw recently that made you smile?
What three items would you take with you to a deserted island?
The way my sons Carter (7) & Zachy (3) go up to their sister Kendall (1) to tell her they love her and she just palms them away; brotherly, sisterly love.
Mojito, Toothbrush & insect repellent
What song would you sing at a karaoke night?
I assume 40 will be good!
Many - I do believe we have video footage of me singing Dancing Queen by Abba at our Christmas party held earlier this year (amongst others). I do love a good Karaoke.
If you could only eat one meal for the rest of your life, what would it be? Chicken New Orleans.
If you could pick one age to be permanently, which age would you choose? If you could choose a superpower, what would it be? Fly.
What’s the top destination on your must-visit list? Bora Bora.
What’s your most hated house chore? Putting the folded washing away.
What animal would you consider your animal spirit?
Dog - I am very determined, follow the rules, am busy & usually chasing my tail but am happy to rest also.
What’s your most prized possession & why?
A bangle that Tom bought me for our 10 year anniversary - it’s something that I had wanted for a long time and I will be able to hand it down to one of my kids when I’m older.
PWAPM Gazette
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GETTING TO KNOW...
Rebekah Pfeiffer
Where do you work & what area?
What is something you find challenging about your work?
What is your role/position? Office Manager, Licensed Timber & Termite Technician, Termite Detection Dog trainer & handler.
What is the most exciting part of your job?
BugROff Pest Busters - Horsham based in the Wimmera.
What led you to pest control?
My husband!
What do you like about where you work?
I get to work with my husband! We have a great team and everyday is different. We are always learning and evolving trying to provide our clients with the best possible outcomes.
Who inspired you? Who do you aspire to be like?
Steve inspires and encourages me, I also have a mentor who is a great source of accountability and growth. I continue to aspire to be someone who has a positive impact on those around me, whether this be my husband, kids, family, team at work or clients.
What’s the greatest risk you have ever taken?
Canyoning in Cradle Mountain - Steve thought would be a great idea for our honeymoon.
What motivates you to work hard?
The people I surround myself with. I am naturally a pretty motivated and active person and always striving to learn and improve also.
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Possibly being across the varying roles and pressure I put on myself.
The diversity in my work definitely! Of late it would be training our termite detection dogs in house and getting Missy (our new recruit termite detection dog) on scent.
What is the one skill you think everyone should have in pest control?
Problem solving, I think this is a really important skill across the board whether be in administration, field work or working with customers.
What was your first paying job? Hospitality when I was 14.
What advice would you give your teenage self? Work hard and be kind.
What is one thing that most people don’t know about you? I am also a qualified hairdresser/beauty and massage therapist.
What would you prefer: Shark, diving, bungee jumping or sky diving? Diving.
PWAPM Gazette
August 2021 Edition
Which of your accomplishments are you most proud of?
My 2 teenage boys Lachie nearly 18 & Liam 15. Successfully working with my husband and being a step mum.
What’s the weirdest Wikipedia rabbit hole you’ve stumbled down? I don’t use Wikipedia....
Fettuccine Carbonara.
What animal would you consider your animal spirit? Butterfly.
What’s your most prized possession & why?
My family, they have helped me become the person I am.
What is one totally irrational fear that you have?
It’s not ‘totally irrational’ but I cannot be around anyone on ladders.
Friday Night do you: Stay home or go out?
What is one thing you are really bad at?
Stay Home.
Speaking in front of people.
Do you believe in Ghosts?
Have you ever met someone who is famous?
No.
What’s the single best piece of advice you have ever received?
Challenges only make us stronger.
I have but i still see them as people so not one stands out to me.....
How would your friends describe you? Loyal, patient and hard working.
Do you have any hidden talents or hobbies? I have a lot of hobbies! Gym, building, renovating, gardening anything active really where I can be creative.
What three items would you take with you to a deserted island? Water, Runners & Spade - the team helped me with this
If you had to spend $10,000 today, how would you spend it?
If you could pick one age to be permanently, which age would you choose?
Take the family out for breakfast (my excuse to have honeycomb pancakes!) and Bunnings!
Who is your least favourite celebrity?
one
Now, I love the age I am - blessed to have made it!
If you could choose a superpower, what would it be? Energy - ahhh to always have energy.
Couldn’t say I have one.
If you could redo one day in your life, what would it be and why?
Possibly be my brothers wedding in Germany 2 years ago, he hired a whole castle and we stayed in the accommodation there. It was such a surreal experience.
What’s the top destination on your must-visit list? Cambodia.
What’s your most hated house chore?
Cleaning the toilet after the men in the house! And yes they know better!! :-)
What would be the title of your autobiography? Blended.
What one thing you saw recently that made you smile? Sunshine - if the sun is out i am happy!
What song would you sing at a karaoke night? Firework - Katy Perry
If you could only eat one meal for the rest of your life, what would it be?
PWAPM Gazette
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GETTING TO KNOW...
Joanne Davey
Where do you work & what area?
What is one thing that most people don’t know about you?
The Pest Chics Sydney.
Oh boy, there’s a lot. Some probably not for here lol.
What is your role/position?
What would you prefer: Shark, diving, bungee jumping or sky diving?
Director.
What led you to pest control?
Diving.
My husband!
What do you like about where you work?
It just fell in my lap basically, I did not set out to be a Pest Controller.
What do you like about where you work?
I service a lot of commercial businesses. Most is contract work. I get to see the same lovely faces and even made some good friends.
Which of your accomplishments are you most proud of?
My children, Ian 17, Diva, 14 and Lilly, 13. I could not of asked for better kids. Their father did most of the hard work, but they are my proudest accomplishment.
What’s the weirdest Wikipedia rabbit hole you’ve stumbled down? Hybrid humans.
Who inspired you? Who do you aspire to be like?
Michelle Downs. How great is Michelle! She knows a lot, works hard, and she is a great role model for woman in this industry.
Stay Home.
What’s the greatest risk you have ever taken?
Do you believe in Ghosts?
I’d like to say starting my own business but no. I think investing was my greatest risk. Thank God it has played off so far.
What motivates you to work hard?
To give my kids a good start to life, to be better then where I came from. To show them hard work pays off. I like the feeling of being successful too.
What is something you find challenging about your work? Customers that don’t follow recommendations. I think sometimes I’m expected me to wave a magic wand and all their pest problems just disappear. Unfortunately, pest control is not that easy sometimes
What is the most exciting part of your job?
Providing professional and reliable pest control services.
Friday Night do you: Stay home or go out?
Yes.
What’s the single best piece of advice you have ever received?
Never worry about today’s problems, they won’t be here tomorrow.
Do you have any hidden talents or hobbies? Hmmmmm. I suppose I’m a great talker. I could talk under water with a mouth full of marbles. If you had to spend $10,000 today, how would you spend it?
Put in straight on my house. You never know what tomorrow brings.
Who is your least favourite celebrity?
What is the one skill you think everyone should have in pest control?
Nicole Kidman.
What was your first paying job?
The day my stepson had a car accident. So he never suffered a brain injury and then he could be at home with us all.
Customer communication. Mail Sorter for News Ltd.
What advice would you give your teenage self? Always follow your mums advice.
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If you could redo one day in your life, what would it be and why?
What would be the title of your autobiography?
This is going to hurt.
PWAPM Gazette
August 2021 Edition What one thing you saw recently that made you smile? An old man boxing.
What three items would you take with you to a deserted island? Swiss army knife, bug spray, sunscreen.
What song would you sing at a karaoke night? Run to paradise.
If you could only eat one meal for the rest of your life, what would it be? Oysters Kilpatrick.
If you could pick one age to be permanently, which age would you choose? My age now. I did not have enough brains when I was younger.
If you could choose a superpower, what would it be? Read peoples minds.
What animal would you consider your animal spirit?
What’s the top destination on your must-visit list?
A magpie or crow.
Texas.
What’s your most prized possession & why?
My necklace. My mother bought it for me before she passed away.
What is one totally irrational fear that you have?
What’s your most hated house chore? Ironing.
I don’t have a irrational fear but, I am scared of snakes and heights.
What is one thing you are really bad at? Singing. Oh God, that’s bad.
Have you ever met someone who is famous?
Alice Cooper. That was cool. Met him back stage. Great guy.
How would your friends describe you? Crazy, mental, funny, ambitious.
Which historical figure would you most like to meet?
Jesus. Just to see if he really ever existed. Then I know I’d better be good or I won’t go to heaven, lol.
CASSIE RYAN INTERVIEW WITH JOANNE DAVEY (THE PEST CHICS) Click on the video to hear what Pestie talks Joanne Davey and Cassie Ryan have to chat about.
PWAPM Gazette
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BELL LABORATORIES
An exclusive manufacturer of rodent control products, Bell Laboratories produces the highest quality rodenticides and other rodent control products available to the pest control and agricultural industries on six continents. Bell has developed a complete line of products - rodenticides, tamper-resistant bait stations, non-poisonous glue boards, mechanical traps and attractants - to control rodents in any situation. We invite you to explore our new corporate video where we present an overview of Bell’s technical expertise, manufacturing capabilities, and superior service, as well as the products available worldwide that have earned Bell Laboratories the reputation as The World Leader in Rodent Control Technology®.
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PWAPM Gazette
August 2021 Edition
ECOLAB PEST ELIMINATION
Here at Ecolab Pest Elimination, we are proud to be a member of the Professional Women in Australian Pest Management-PWAPM. At its core, it represents what Ecolab Pest Elimination stands for and believes in. PWAPM’s mission to attract, empower and support women in the industry, strongly aligns with Ecolab’s vision to empower and engage women to become leaders. So, it was an incredible easy decision for us to partner with PWAPM at the start of 2021. On a global level, Ecolab is a strong proponent of Diversity and Inclusion. Ecolab supports employees regardless of age, ethnicity, sexual orientation and of course, gender. Part of Ecolab’s mission is to provide an equal opportunity work environment for all employees. This sentiment has flown through to our Pest Elimination division, with approximately half of our ANZ management team being female. Our Field Operations team continues to make strides in hiring more women into Service Specialist and District Manager roles and providing them with opportunities to succeed. That means offering a great work life balance and a clear career path are part of our DNA and contribute towards the success of our female team members. So, how do we keep women front of mind in our day to day working lives at Ecolab? We keep the conversation going and take action! Specifically, through Ecolab’s E3 network. The Global E3 network was founded to Empower, Engage and Energise women at Ecolab to measurably accelerate the advancement of women and develop leaders to drive business growth. E3 chapters can be found in 45 countries across the globe and continues to grow! The ANZ E3 network has created a unique way to continue the conversation and work towards empowering women. During 2021, each division within Ecolab will be given the opportunity to be in the spotlight and showcase the progress they have made and will strive to achieve with attracting, developing, and retaining female talent. Several divisions have already shared their progress and plans for the future, which has been incredible. Driving this change heavily at Ecolab, Pest Elimination were proud to be the leading division to present to the E3 network during 2021! It is easy to see why we are so proud to support PWAPM. The core mission and values of PWAPM align with what Ecolab is aiming to achieve at a Global level. Our partnership with PWAPM will go a long way to empower women within the Pest Management industry. It is for this reason that we are also the proud sponsors of the PWAPM breakfast at Pesticon next year. With that engagement, we would like to give women the opportunity to meet, share knowledge, connect and learn from each other. As we work towards empowering females within the Pest Industry, we look forward to continuing our partnership with PWAPM and providing female talent with the amazing opportunities the Pest Management industry has to offer. If you are interested to read more about Ecolab’s commitment to diversity and inclusion just head to our website.
PWAPM Gazette
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The Power of Connecting By BELINDA SMITH
“If you want to go fast, go alone. If you want to go far, go with others” – African Proverb We’ve all been challenged this past year in so many ways, connecting personally with each other being the toughest of all. As humans we’re hard wired for connection – women even more so! – and have an innate need for real, face to face interaction where we can draw on each other’s energy, shake hands, hug, and share space together. Many of us had a brief reprieve in March this year attending the PWAPM’s inaugural leadership conference for women in pest management. Until recently, the plan was that we get another opportunity to connect, catch up and network in person at AEPMA’s Pesticon event on the Gold Coast from 22-24 September. COVID-19 has again intervened, and we’re back to lockdowns, zooms and the “cancel” culture. But connection remains vital.
Finding common ground When we get together in person, its not long before we naturally find common ground. Often, its our occupation or industry, the way we juggle motherhood, work and community commitments.
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Finding that common ground quickly establishes trust, a shared language is discovered (particularly when you’re talking technical) and a connection is made.
Connecting with technology Whilst we’re all getting fatigued by zoom and the virtual world, now its one of the most effective and accessible tools we have for building and maintaining our connection with others. For example, I’ve become an increasingly active participant in Facebook groups over the past 18 months, specifically the PWAPM group. It’s been a great way for me to get to know the pest management industry better as well as many of the women operating within it. As Rapid’s CEO and a businesswoman juggling work, family and community commitments, I’ve been so grateful for the online interaction, often with people I’ve yet to meet face to face! Not only am I gaining a deeper understanding of the industry I serve, I’m able to confidently bounce around ideas, ask for help, support those who reach out for help and laugh with those who post their funny moments. There’s often a real fear around connecting with people online. Keyboard warriors who attack and bully, there have been many
PWAPM Gazette
August 2021 Edition times where I’ve been shot down, ridiculed and slammed by people in industry Groups and seriously considered never venturing back there again. But we know the bullies are out there in the real world, too, don’t we? And so rather than nursing a bruised ego, I committed to continuing to use digital technology as a way to connect with the people in industry that Rapid serves and help others do the same with confidence.
Tips for extracting the most value Whilst I have no doubt that face to face events and conferences are powerful, highly valued tools for finding and optimising real value in business, you can make valuable, sustained connections using technology as well. If you’re not sure about engaging online, here are my top 3 tips for giving it a go (for the first time, or if you’re ready to give it another go): 1. We want to do business with people we know, like and trust – relationships are forged through meaningful human contact. The stronger foundation they’re built on, the more enduring and valuable they will be. Use well administered Facebook groups with regularity to create or bolster valued business relationships and friendships. The PWAPM is a great starting point. Consider inviting other women to join the group, and commit to posting or commenting on something every day or even once a week.
2. Those who learn will lead and find success – every industry these days is fast paced and changing at a rate that our brains may sometimes struggle to keep up with. Use technology to fill your knowledge gaps and challenge your thinking so your operations and business practices are current, compliant and competitive. Reading industry blogs is a great way to get started – check out the ones our website; 3. Play is an important part of work – yes Facebook and other social media can be a time waster with cat memes and fake news, but they’re also mediums for fun and socialization, including virtual networking events. Consider joining a live event or webinar and commit to engaging at least once, through sticking your hand up or making some comments. I’ve been so impressed with the vulnerability and generosity of the women and men of our industry who I’ve interacted with recently in the virtual world. I often find the initial connection made through a Facebook group has smoothed the way for further conversations on the phone and when eventually I meet them face to face, it feels like we’ve known each other for years. I’m a better businesswoman and person for having got out of my comfort zone and waded into the virtual world to connect with others. I’m pretty confident you will be too!
BELINDA SMITH CEO, Rapid Solutions Experienced leader and executive with a diverse industry sector background. Skilled in business growth, strategic planning and implementation and culture building. Focussed on providing customers with peace of mind and tailoring service offerings to meet market needs. Passionate about ending family violence because everyone deserves to live safely in their own home, workplace and community.
PWAPM Gazette
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FMC LAUNCHES BIFLEX® MIKRON
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FMC Australasia is excited to announce the launch of Biflex® Mikron, a revolution for sprayable concentrates for professional pest control. With a new formulation of microemulsion and a new active ingredient, Acetamiprid, Biflex® Mikron introduces two new innovations to the market. The microemulsion particles are 200 times smaller than suspension concentrate particles, meaning there is no residue that can build up in sprayer tanks or filters. There is no need to worry about blocked nozzles or issues when spraying. Liquid concentrate mixes clear, sprays clear and dries clear. Acetamiprid is non-repellent and fast acting on difficult pests such as cockroaches, ants, and spiders. When acetamiprid is combined with the trusted performance of bifenthrin, pest managers get the added benefit of residual control with the fast knockdown. With the powerful combination of these two active ingredients in a cutting edge microemulsion formulation, you get; •
Lightning fast control and enduring residual protection
•
Microemulsion providing clear results with excellent surface coverage.
Bifenthrin, the trusted active ingredient in Biflex® Aqua and Biflex® Ultra. Acetamiprid a NEW active ingredient for the Australian pest management market that improves speed of kill For more information visit https://fmcaustralasia.com.au/our-products/biflex-mikron/ or contact your local representative
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PWAPM Gazette
The
Choice for Pest Professionals Lightning fast control and enduring residual protection from the powerful combination of two active ingredients in a cutting edge microemulsion formulation. Microemulsion provides clear results with excellent surface coverage. Bifenthrin, the trusted active ingredient in Biflex® Aqua and Biflex® Ultra. Acetamiprid a NEW active ingredient for the Australian pest management market that improves speed of kill.
For more information visit fmcaustralasia.com.au or contact your local representative
FMC Australasia Pty Ltd Ph 1800 066 355 I www.fmcaustralasia.com.au FMC and Biflex® Mikron are trademarks of FMC Corporation or an affiliate. © 2021 FMC Corporation. All rights reserved.
August 2021 Edition
THE 2022 PWAPM NETWORKING BREAKFAST SAVE THE DATE!
POST
6 O T D PONE
2 2 0 2 E -8 J U N
The 2022 PWAPM Networking Breakfast sponsored by Ecolab will host a variety of speakers and panels from women who have advanced in the pest management industry at The Star, Gold Coast – AEPMA (Pesticon) Conference 6th - 8th June. Breakfast guests will present on industry trends, business learnings and opportunities. This event aims to connect and foster constructive conversation between women in the pest management industry. This will be an opportunity to be in a room with like-minded people and meeting experts and leaders face to face. This is an opportunity for women to meet some of their business influences, having the opportunity to be in the same room as them and listen about how they approach business. This breakfast is open to delegates and non delegates of the AEPMA (Pesticon) Conference. You do not need to be attending the conference to attend. If you work on and around the Gold Coast, we would love for you to attend. More information and booking link for this breakfast will be released soon. Thank you to our major sponsor Ecolab.
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THANK YOU to our2021 partners August Edition
Events Calendar SAVE THE DATE!! August Zoom Link: Friday 27th 7pm VIC Time September Zoom Link: Friday 24th 7pm VIC Time October Zoom Link: Friday 29th 7pm VIC Time
Australian Events AEPMA Conference Pesticon - 6th - 8th June 2022 PWAPM Networking Breakfast - 6th - 8th June 2022, The Star Gold Coast (Pesticon Conference)
International Events FAOPMA-Pest Summit 2021 - 6th - 8th October Philippines PestWorld 2021 - 2nd - 5th November MGM Grand Hotel, Las Vegas, US Paracitec 2021 - 17th - 19th November Paris, France FAOPMA-Pest Summit 2022 - Nagoya, Aichi, Japan
Future PestWorld Events 2022 Boston 11th - 14th October 2023 Honolulu 17th - 20th October 2024 Denver 22nd - 25th October 2025 Orlando 21st - 24th October 2026 Grapevine 20 - 23 October * Please note that some meetings may be cancelled or postponed due to Covid-19.
Newsletter Contributions PWAPM members and sponsors are welcome to contribute to our gazette. If you have an article or relevant resources that you feel would benefit women in pest management, please forward to info@womeninpestmanagement.com.au. Cut off dates to have your content and articles in by: November 2021 Edition – 26th October 2021 February 2022 Edition - 26th January 2022 May 2022 Edition - 26th May 2022
Contact Us PWAPM Office Unit 4/1 Selkirk Drive, Noosaville Qld 4566 | Po Box 1910, Noosaville DC Qld 4566 President – Nicky Turner 0409 217 328 | president@womeninpestmanagement.com.au Secretary – Tara Kiker 0499 903 637 | info@womeninpestmanagement.com.au
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