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INTRODUCTION TO PWS
WHY CHOOSE PWS? At PWS we believe it’s essential that our customers - whatever size and type they may be - are provided with a comprehensive product, service and support proposition, made up of a clear set of proven commitments:
PWS is the market leading distributor of components and worksurfaces to the UK kitchen industry. We are a fifth-generation family business that has been in continuous operation for 110 years, serving kitchen manufacturers, retailers, the building trade and installers with the widest choice of high quality products, underpinned by outstanding service and dependability, all under one roof. Listening to and understanding our customers has always been at the centre of everything we do. It is this close working knowledge of the trade which enables us to innovate and develop products and services that add genuine value to your business and your customers. Our new paint finishing plant is a good example of our continued investment in the future. It is designed to provide greater capacity, consistent lead times and of course impeccable quality and finish. At PWS we bring together market leading products with best in class service to support our customers in doing what they do best: making and selling exceptional kitchens.
True partnership
Exceptional service
Quality always
We aim for much more than a mere transactional relationship with our customers. We want to understand your business and your goals and develop a partnership, via which we can tailor and provide specific product, service and commercial benefits.
Dependability, expertise, knowledge, responsiveness and communication are critical in a multi-faceted industry and these values sit at the very core of PWS. Our service culture is personal, efficient and reliable.
Quality begins and ends with the customer and we strive to always satisfy your needs. To this end, we have a global perspective in sourcing only the very best products and materials across our categories from around the world, underpinned by a policy of continued improvement in process and service.
Extensive portfolio
Leading innovation
Bespoke service
PWS has one of the largest and most inclusive ranges of products and componentry, with over 10,500 stocked items, and an extensive range of bespoke options. Such breadth means huge flexibility, allowing customers to select either individual or multiple components from one single source, depending on the scale and nature of their own business.
We want to pioneer and define our sector. And as a longestablished organisation, we have unrivalled access to consumer and industry intelligence across product and process trends, which enables us to innovate, differentiate and launch fast.
Our Unity, Alpina (veneer) and Stanhope (PVC) doors are all available as made-to-measure, in an extensive range of colours, finishes and edge options. Together with our Paint to Order service and our worksurfaces, you can create tailored solutions for a variety of interior applications.
Unrivalled brands
Superior marketing
Design centres
The PWS stable of brands transforms our products into inspirational, relevant and desirable consumer kitchens befitting the UK retail market. Second Nature (including the Biography contemporary and Alchemy classic ranges) and our traditional in-frame 1909 collection, are well established in the retail marketplace and are positioned to attract a realistic consumer audience.
We have led the way in producing beautiful, exceptional quality marketing collateral, using best in class interior photography across a range of platforms to suit a number of business types. This in turn is reinforced by integrated multi-channel marketing activity, including PR, advertising, social media and meaningful events at our two design centres, all created to help you reach your customers.
Created to provide tangible inspiration for the development of your own retail spaces and your consumers’ kitchens, our two national design centres not only display beautiful kitchens across all our categories, but offer much more as training and development hubs running a diverse programme of events on important topics from design and installation, to marketing.
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A FIFTH GENERATION BUSINESS FOUNDED IN 1909 We’re a proud UK business that supplies quality kitchen components and worksurfaces to manufacturers, retailers and installers across the UK.
SETTING THE STANDARD
Our story began 110 years ago, as a family run, independent business in County Durham. From day one, our approach was to create a kitchen collection that was innovative, flexible and good quality all at an affordable price; values we still hold today.
Our award winning worksurfaces business has grown to be one of the most sophisticated and comprehensive of its kind in the UK. We have a steadfast commitment to worldwide sourcing, advanced manufacturing and high service levels, and we’re very proud of what we’ve achieved and excited for what the future will hold.
We go to great lengths to ensure that the suppliers we work with are best in class. Our longstanding supplier relationships are built on trust and dependability, driven by our desire to supply innovative, high quality products to our customers. We source components from the most technically advanced suppliers in Europe and beyond. Our worksurfaces team source material from quarries, sawmills and manufacturers the world over.
STATE-OFTHE ART MACHINERY
LOCAL SUPPLIER NATIONAL BASIS
RIGOROUS QUALITY CHECKS
CHOICE OF SERVICES
10 YEAR CONSUMER GUARANTEE
DEDICATED SALES ADVISORS
Darlington, High Row - circa 1909
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CONSISTENT QUALITY AND FINISH
PAINT FINISHING
Our high-quality paint is machine measured and mixed for consistency. It is applied to all surfaces within a highly controlled atmosphere, ensuring the highest -1 (%05 Ăź*%/$Ä‹
CONSISTENT LEAD TIME
OPENING THE DOOR TO PAINT As part of our continual improvement programme to maintain excellence within PWS, we have invested in a new automated paint facility. Our objective has been to improve quality and service for our customers, while continuing to offer our large range of products, and extensive paint palette. The new factory allows us to take advantage of developments in the paint sector and uses the latest innovations in manufacturing. Our factory incorporates high-performance robotics and 3D scanning with the latest in drying technology. Our highly automated line ensures consistency of colour and finish. To support our new facility, we have established a dedicated quality team and implemented an ongoing rigorous environmental testing programme. We have completed staff training programmes to ensure expertise across the paintline facility. We look forward to working with you all in 2019.
Multiple factors from our ordering process, controlled factory environment, precision paint mixing and large drying facility, mean we can achieve consistent lead times.
GREATER CAPACITY The combination of a highly automated line for volume components and hand spray booths for more complex ,.+ 1 0/ÄŒ $ / %),.+2! +1. !Ăž %!* 5 * %* .! /! paint line capacity.
QUICKER THROUGHPUT 1. .+ +0% , %*0(%*! * .1* 1, 0+ Ăź2! )!0.!/ )%*10! and requires no handling of wet components. The machine paints and dries, enabling the product to be painted on both sides on the same day.
CLEANER ENVIRONMENT 1. $1#! "+ 1/ +* 1/0 !40. 0%+* * %. Ăź(0. 0%+*ÄŒ ensures the air in the building is cleaned every 50mins.
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INSPIRATIONAL DESIGN CENTRES Strategically located at PWS’ Southern and Northern business hubs, our design centres are the best platforms for inspiration, where you can browse our abundance of stunning kitchen displays, and see our exceptional products and materials up close. Available for you to use as an extension of your own showroom, you are free to show your own customers around, explore hundreds of samples, and join our regular training events. Visits to our design centres are arranged on a pre-booked appointment basis. Please contact our customer service team who will be happy to schedule this for you. .
Northern UK Team – Tel: 01325 505599 Email north@pws.co.uk Aycliffe Business Park, Newton Aycliffe, Co.Durham DL5 6EQ
Southern UK Team – Tel: 01325 505588 Email: south@pws.co.uk 778 Buckingham Avenue, Slough, Berkshire SL1 4NL
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CUSTOMER SERVICES OPENING HOURS 8am - 7pm Monday - Thursday 8am - 5pm Friday
Each customer is assigned an individual member of the customer services team as a consistent point of contact.
Howard Warburton Manager
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TRADE COUNTER OPEN 7am - 5pm Monday - Friday
NORTHERN TEAM
SOUTHERN TEAM
Telephone 01325 505599 Fax 01325 505598 Email north@pws.co.uk
Telephone 01325 505588 Fax 01325 505589 Email south@pws.co.uk
Back row left to right Jenna Embleton, Kerry Clarke, Jason Fuller, Charlotte Wrench, Nicola Bell, Leanne Wright
Back row left to right Gillian Mason, Lindsey Proud, Louise McKerrell-Pattison, Thomas Robinson, Jamie Ann Donald
Front row left to right Claire Best, Janine Ward, Oriana Hope, Joanne Wilson
Front row left to right Kelly Porritt, Carrie Hannan, Hilary Varga, Samantha Palmer
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YOUR CUSTOMER INDUCTION PROGRAMME The customer induction programme provides the following:
YOUR CUSTOMER SERVICE
DEVELOP PRODUCT KNOWLEDGE
Every customer has an assigned Customer Service Advisor
Become a PWS product and brand champion with tailored guidance from our experts.
1. / (!/ +þ ! %/ 2 %( (! between the hours of 8am and 7pm Monday to Thursday and 8am to 5pm every Friday.
DEDICATED CUSTOMER SUPPORT
EASY TRADING ARRANGEMENTS
! +û!. ! % 0! !/,+'! support for all general problems or issues. Our team is always here to help you quickly and !þ %!*0(5ċ
Learn all about our order and delivery procedures, so that you can order with ease and receive your products in a smooth and timely manner.
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MARKETING SUPPORT DOOR DISPLAY RAILS CONSUMER LITERATURE
Effectively display our doors, handleboards and worktop samples using our Chrome finished rails.
Our high quality, inspirational consumer brochures feature a mix of room set, product and lifestyle photography to help your customers create their dream kitchen.
• Left and right-hand versions available • Supplied in packs of 10
Order code
Description
1909
KDRLH
Left handed
Handle Styles Guide
KDRRH
Right handed
• PWS branded
Beautiful on the Inside Storage
DOOR STANDS Door stands are the perfect way to display our door ranges in your showroom. Ideal for smaller spaces where room is at a premium, these units allow you store frontal samples in a compact, tidy way.
Order code
Description
PWSDOORBAG
10 door bag
TECHNICAL MANUALS
UNITY & ALPINA SWATCHES
PAINT SWATCHES
Our supporting manuals and guides include comprehensive product information to make it easy for you to design, specify and install our products.
All of the available finishes in our UNITY and Alpina made-to-measure ranges are available in a swatch booklet.
Paint swatches are the best way to show our full paint-toorder palette of thirty colours.
1909 Manual
Order code
Description
Handleless Rail Guide
UNITY/SWATCH
UNITY sample swatch book
VENEER/SWATCH
Alpina sample swatch book
Beautiful on the Inside Storage Specification Guide
All of our ranges are available as samples in either 355x297mm or 570x397mm sizes to help you illustrate key features and benefits of each design to your customers.
Our compact door bags allow you to easily transport and store up to ten samples doors. • Each bag holds 10 doors (570x397mm)
The Kitchen Book
SAMPLE DOORS
DOOR BAG
Order code
Description
CLASSICSWATCH
Paint-to-order colour sample swatch book
HANDLEBOARDS Handleboards are the perfect way to display the wide range of handle options we have available. With the ability to hold up to twelve styles, simply choose the handles you want to display from the handle section in this directory.
Order code
Description
HANDLE/BOARD
Blank handleboard and clips to attached handles
HB/CLIPS
Additional clips
• Each stand holds 20 doors (570x397mm) • Manufactured from Egger U961 board and 3mm ABS edging with Kesseböhmer door display rails • Height - 2100mm | Width - 433mm | Depth - 600mm • Supplied - boxed, flat pack with cam & dowel fixings and with full assembly instructions
Order code
Description
DOORSTAND
Door display stand
STORAGE POINT OF SALE We’ve developed a storage point of sale kit to help you sell more internals. Featuring literature and several branded items to use in your showroom, this kit is designed to drive consumer interest in the benefit of smart storage.
Order code
Description
STORAGEPOS
Storage in-store point of sale kit
Please contact customer services for more information and to order any of the above items
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PARTNER PROGRAMMES 2XU 3:6 SDUWQHU SURJUDPPHV DUH VSHFL´FDOO\ GHVLJQHG WR VXSSRUW LQGHSHQGHQW UHWDLOHUV 5HLQIRUFHG E\ GHGLFDWHG 35 DQG PDUNHWLQJ FDPSDLJQV WKH\ FUHDWH PRUH PDUNHW DZDUHQHVV DQG GULYH XQLTXH FRQVXPHU OHDGV GLUHFWO\ WR RXU DFFUHGLWHG SDUWQHUV
IN THE PRESS
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PWS has strong and established relationships with the KBB press, and our experienced PR team is there to advise you on the best strategies to market your business to your local customer base. PWS has a range of consumer focused brands, including Second Nature and 1909. We’re very successful in securing regular press coverage and raising national awareness for these branded collections - all designed to drive unique consumer leads for our customers selling these ranges. We can also assist you in growing awareness for our branded collections in your local area, offering help and guidance on everything from magazine advertising, case studies, local and national press releases, to award entries, your own customer promotions and events, and even graphic design support.
REAL KITCHENS PROGRAMME
Second Nature is our renowned and established consumer brand, exclusively sold through our accredited Second Nature partners across the UK.
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As our largest kitchen portfolio, the Second Nature collection features an abundance of design possibilities to suit a wide range of styles, spaces and price points.
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Second Nature is underpinned by an industry leading partner programme and nationwide consumer marketing campaign. Designed to continually promote the brand, product collection, and all Second Nature showrooms - it drives unique consumer leads directly to all partners.
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www.sncollection.co.uk
www.1909kitchens.co.uk
All customers who are part of the Second Nature or 1909 partner programmes (see page 15) have exclusive access to our Real Kitchens Programme. Showcase your projects on your very own showroom page on our consumer websites, via our social channels, and in the national KBB press. The Real Kitchens Programme is proven to help drive up to 2 ½ times more consumer leads to your showroom.
EVENTS AND TRAINING
STAY SOCIAL
PWS is dedicated to holding product training days and events for you to take free advantage of throughout the year.
For customers selling our branded collections (Second Nature and 1909), it’s really easy to engage with us via our consumer social media platforms.
Gain an in-depth understanding of our new and existing product ranges, with advice on design and installation, and new techniques to maximise your sales.
There’s always so much to get involved in to promote your business – from case studies, to special features on your showroom, or why not collaborate with us on a design or styling project, or even write a guest blog for us!
Contact your PWS account manager for our 2019 events schedule.
BEST IN CLASS IMAGERY All of our customers have direct access to an extensive suite of kitchen images. With instant online access, you have unlimited use of the very latest kitchen looks and design ideas for your own marketing activities.
Accredited members of both the Second Nature * Ä ÄŠÄ€ÄŠ , .0*!. ,.+#. ))!/ !*!Ăź0 ".+)Ä? • • • • • • • • •
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To join our family of successful brand partners across 0$! ÄŒ +. 0+ %/ 1// 0$! !*!Ăź0/ * .!-1%.!)!*0/ÄŒ please contact your Area Sales Manager.
Contact the PWS marketing team directly on +44 (0) 1325 621 373.
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WHAT’S NEW?
NEW BESPOKE SIZES FOR MORNINGTON… AND MUCH MORE
NEW HANDLELESS DESIGN FEATURES We are very excited to offer you an array of new handleless kitchen design options, to help you create new trendinspired handleless looks. Our Porter handleless door range now includes 15 new feature accessories, along with two new statement handleless rail finishes and matching accent plinths. You also have access to a new suite of industry leading images, to promote the new handleless looks.
Following the latest addition of Dust Grey to our stocked Mornington range, we are also pleased to introduce many other innovations to our Mornington range, including: • New bespoke door sizes
• Feature glazed door options • A range of new accessories Please see page 1.43 in the PWS Directory for further information
TWO NEW ON-TREND PAINT-TO-ORDER COLOURS
Please see page 1.55 in the PWS Directory for further information
CARBON
Following investment into our new state of the art paint factory, two new on-trend colours have been introduced to our modern and classic paint-toorder palette to support our commitment in offering you ultimate in design flexibility and the best paint service in the industry. Please see page 1.09 in the PWS Directory for further information
REGIMENT
NEW STANHOPE MADE-TO-MEASURE RANGE This year, our made-to-measure collection has been significantly enhanced and now includes: • Brand NEW ‘Stanhope’ PVC collection comprising of 7 door styles and 20 finishes Please see page 1.43 in the PWS Directory for further information
EVEN MORE MADE-TOMEASURE OPTIONS
NEW STOCK COLOURS FOR LEADING DOOR RANGES
• A new textured finish for Mid Oak, our latest addition to our Alpina collection
We are also delighted to be enhancing some of our most popular door families this year, by introducing new stocked colours for Porter, Remo, Fitzroy and Milbourne.
• Our UNITY collection now includes a new selection of woodgrain finishes and a Dust Grey finish in our Gloss acrylic / Supermatt ranges.
As well as capitalising on the on-going trend for Dust Grey, the addition of Hartforth Blue in Porter and Fitzroy will offer a new statement option in both modern and classic contexts.
OTHER NEW ADDITIONS FOR ULTIMATE FLEXIBILITY Many of our other existing door ranges have also seen new product additions to offer more consistency between ranges, and improved flexibility in the planning and design stage. Look out for ‘NEW’ marked additions in: • Broadoak, Cornell, Ellerton, Fitzroy, Lichfield, Milbourne, Milton and Mornington • In addition to 1909 Shaker, Ovolo and Slab
ALPINA Mid Oak See page 1.87 of the Directory
PORTER PORTER Hartforth Blue Matt/Gloss Dust Grey See pages 1.48 and 1.60 of the Directory
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REMO Matt/Gloss Dust Grey See page 1.52 of the Directory
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FITZROY Dust Grey
FITZROY Hartforth Blue See page 1.26 of the Directory
MILBOURNE MILBOURNE Dove Grey Dust Grey See page 1.34 of the Directory
UNITY Dust Grey
UNITY Woodgrain collection See page 1.76 of the Directory
Following customer feedback, the pricing and ordering processes for all of our made-to-measure ranges have also been simplified so that planning and specification is now easier than ever.
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WHAT’S NEW? 50 NEW HANDLES This year, we have introduced 50 new handles as part of our continued design innovation. All new products reflect the latest colour and design trends and consider handles in a bedroom/bathroom context as well as kitchens. Our new introductions include: • Longer handle lengths suitable for a feature element and appliance pull application. • Enhanced designs in our statement & industrial looks • A slimline design in multiple finish options • New White collection in various modern designs • New top-mounted trim – colour matched and contrasting
NEW WASHED OAK INSERTS We’ve introduced a new line of washed oak cutlery inserts which have been designed to fit inside your Blum drawers as one piece. Part of the Kesseböhmer drawer organisation range, each cutlery insert can be tailored to the user with a choice of four accessories to add. Please see page 6.15 of the PWS Directory for further information
Please see section 3 of the PWS Directory for further information
NEW STORAGE PRODUCTS We’ve strengthened our storage offer by introducing a new corner solution. The Kesseböhmer Moveboard comes in a Silver finish and features two solid trays that swing out independently. On top of that we’ve extended our Tandem Side range by adding an additional 500mm width. Please see pages 4.36 and 4.23 of the PWS Directory for further information
DRAWER ORGANISATION BEST SELLERS Out bestselling orion grey modular cutlery trays are now available as a cut to size option, which are designed to fit 450mm deep drawers. Please see page 6.13 of the PWS Directory for further information
PRE-ASSEMBLED DRAWERS
LIGHTING RE-DESIGNED
This is our third year as a Blum distributor and we’ve extended our range of pre-assembled drawers to include internal drawers for Legrabox and Tandembox, plus TIP-ON BLUMOTION for Legrabox. Other additions include a Tandembox Space Tower with glass sides.
New products to our lighting collection include, an aluminium profile for under worktop lights - Beam, along with USB chargeable under cabinet spot lighting – Magnum. We’ve also completely redesigned the lighting section of the 2019 Directory this year, introducing improved in-situ images and technical illustrations along with a section dedicated to PWS bestsellers.
Please see page 5.14 of the PWS Directory for further information
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Please see section 8 of the PWS Directory for further information
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