OCTOBER 2017
THE OFFICIAL PARTNER OF THE CLEANING SHOW
IN THIS ISSUE: Healthcare & Hospital Hygiene
What can be done to make handwashing quicker and easier for healthcare staff?
Pressure Washers
Hiring pressure washing equipment has numerous benefits
On site at Chiswick Park
Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park
WHICHEVER WAY YOU LOOK AT IT, WE’VE GOT CLEANING COVERED.
Smaller Area to Clean? Use the SD7-R Scrubber Dryer from Victor. Simply engineered for greater reliability and lower repair costs. For a free demonstration or more information please call us on 0121 765 2345.
www.VictorFloorCare.com
Barnborough Ltd 40-42 Rushey Lane - Birmingham - B11 2BL email: sales@victorfloorcare.com
The Official Partner of the Cleaning Show
O CTO BE R 2017
PLUS: • Industry news • People • Contracts • Products
PARK LIFE Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park >>> page 26
TOO BUSY TO WASH? What can be done to make hand washing quicker and easier for healthcare staff? >>> page 28
HYGIENE SERVICES MADE EASY Hiring pressure washing equipment has numerous benefits >>> pages 36
WWW.CLEANINGMAG.COM
Before / After
Before
After
Simple, cordless, gum removal
Raising food hygiene standards
Diverse sanitation solutions from the steam leader Chemical Free Infection Control
Before / After
Effortless industrial cleaning, de-greasing & belt sanitation
See our complete range of steam technology in action on our new website
www.ospreydc.com
T: 01242 513123 E: info@ospreydc.com
EDITOR’S LETTER
C&M
Summertime blues News is a bit thin on the ground during the
A quiet editorial month has also enabled me
summer – even the cleaning industry has to take a
to spend some time working with the CSSA
holiday! Announcements are few and far between,
Marketing Committee to continue the excellent
contracts are awarded less frequently, and new
work that has been done since the association’s
product releases are saved for the autumn. For
relaunch. Membership from cleaning businesses,
me, it affords some time to focus on other things,
large and small, continues to increase, and the
most notably the seminar programme for next
list of benefits offered to member organisations
April’s Manchester Cleaning Show.
continues to expand. The CSSA is hosting an ‘open
Working with the British Cleaning Council’s Pat Wherton, the organising team has made significant progress in developing a programme that will be of broad interest to all visitors across the two day event – being staged at Manchester’s Event City on 11 and 12 April 2018. Divided into
evening’ in London on Thursday 12 October, and I urge anyone interested in finding out more about the work of the association to find time to attend – or at least to make contact with its general secretary, John Findlater, to find out more: john.findlater@cssa-uk.co.uk.
four distinct ‘workshops’ – BCC Membership
As we go to press, the House of Commons has just
Workshop, Business Development Workshop,
passed the first hearing of the ‘Brexit Bill’. I will be
Health and Safety Workshop, and Promoting Your
keeping a close eye on how this process develops
Business Workshop – the seminar programme will
over the coming months, and what it is likely to
cover topics including:
mean for the cleaning sector. I have already heard
• Working through Brexit. • Growing your business online. • Building client relationships that last. • Making the most of social media. • Remaining compliant with new data laws. • Industry research – what does the future hold for the cleaning sector?
of a number of cleaning businesses being left woefully short of reliable, talented and trained staff as some nationalities are leaving the UK and heading home. There will surely be trouble ahead – I’ll monitor it, discuss it, and bore you with my views as this story unfolds. Have a prosperous, clean and tidy month.
These are just a taster of what will be a very engaging and useful two-day seminar programme. To ensure that you don’t miss out on both a first class exhibition and seminar, please visit www.cleaningshow.co.uk/manchester for
Neil Nixon, Editor
more details, and to register for your free entry
Cleaning & Maintenance Magazine
badge. @cleaningmag Linked
WWW.CLEANINGMAG.COM
in
Cleaning&Maintenance
OCTOBER 2017 5
CONTENTS
C&M
28
Feature: Healthcare What can be done to make handwashing quicker and easier for healthcare staff?
OCTOBER 2017
08 17 18 22 24 26
Industry News
In the news this month...CHSA, Progleam, Servest, Chequers and Christeyns
People
All the latest appointments in the cleaning and hygiene sector
Clear Impressions
Sponsored feature from Grundon Waste Management
Contracts
We take a look at all the latest contracts in the industry
Face to face: Deb
We catch up with Paul Jakeway to discuss the lastest developments at Deb
41
Park life
Feature: Information Technology
Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park
44
36
New Products
We round-up the latest product offerings from the industry
Contractors are using cutting edge software to manage hygiene services
Feature: Pressue Washers Hiring pressure washing equipment has numerous benefits
05 Editor’s Letter
16 BICSc Comment
20 BCC Comment
Looking ahead to the Cleaning Show in Manchester
The ins and outs of outsourced cleaning
Be sure that ‘what’s on the box is what’s in the box’
WWW.CLEANINGMAG.COM
21 Making a margin: a Contractors blog Simon Gasson reports
OCTOBER 2017 7
C&M
INDUSTRY NEWS
CHSA’s accredited distributors demand conformance from suppliers MEMBERSHIP of the Cleaning and
supplying only CHSA accredited
that can be relied upon to meet
Gaining admittance to
Hygiene Suppliers Association’s
products in the areas of soft tissue,
the scheme standards and the
the accreditation schemes is
Manufacturing Standards
plastic refuse sacks and industrial
CHSA’s code of practice. It’s an
challenging. Applicants are
Accreditation Schemes has
cotton mops, or products which
unexpected but incredibly positive
admitted to the scheme on the
increased as distributors joining
conform to the standards set out in
outcome that the expansion
successful completion of an
the Accredited Distributors Scheme
the relevant scheme.
of the Accredited Distributor
auditing process conducted
“Our focus is on driving up
Scheme is leading to a growth
by the CHSA’s independent
and then maintaining standards
in the number of applications
inspector. Once they have
demand conformance from their suppliers.
in the industry,” said Mike Stubbs,
to the Manufacturing Standards
successfully passed the audit and
Distributor Scheme was launched
The CHSA’s Accredited
chairman of the accreditation
Accreditation Schemes. It is proof
secured accreditation scheme
in January this year and already
scheme panels and vice president
that we’re driving standards up
status they continue to be
more than 135 distributor members
of the CHSA. “We’re delighted
throughout the supply chain.
regularly audited, giving buyers of
of the association have been
distributors have responded so
Buyers of cleaning and hygiene
their products the certainty that
approved for membership. To
positively to the launch of the
products from our accredited
standards are being sustained. This
become an accredited distributor,
Accredited Distributor Scheme
distributors and manufacturers can
is critical in ensuring customers
as well as passing the auditing
- membership signals their
be really certain that what’s on the
really do get what they pay for.
process, distributors commit to
commitment to supplying product
box is what’s in the box.”
WWW.CHSA.CO.UK
Cleaning company invests to enhance business
Servest certification SERVEST has been awarded the latest ISO 27001 accreditation for information security management. The certification is an internationally recognised standard that ensures organisations apply a framework to business processes, helping to identify, manage and reduce risks to information security. The accreditation considers not only the IT infrastructure, but also encompasses all relevant business operations. The achievement demonstrates Servest’s commitment in meeting
PROGLEAM, a Swansea-based
company has also been rebranded
as we look to secure additional
compliance requirements, as
cleaning services provider, has
recently and is set to launch its new
business and take the next step to
well as adhering to standards
invested to assist it to achieve its
website.
achieve our business objectives.
necessitated by an increasing
We have built a reputation over our
number of clients, particularly
20 years ago, ProGleam works
many years in operation as being
within government and the
provides commercial and domestic
with major organisations across
specialists in the industry with a
public sector.
cleaning services across Wales and
the UK, local businesses and
focus on delivering high standards
the south west, has purchased
private homeowners, to provide
and we are confident that this,
Servest’s compliance was
three new commercial vehicles and
professional cleaning and
along with our latest substantial
validated by the British
invested significantly in equipment,
maintenance services. Dan James,
investment, will take us to new
Standards Institute (BSI).
as the company seeks to expand
director of ProGleam, said: “This is a
levels.”
WWW.SERVEST.CO.UK
and secure new business. The
really exciting time for the company
WWW.PROGLEAM.CO.UK
ambitious expansion plans. ProGleam, a company that
8 OCTOBER 2017
Originally established almost
To achieve the certification,
WWW.CLEANINGMAG.COM
CLEANING AT SOURCE. K채rcher: The single-source cleaning solutions provider. Whatever you grow, process, make or assemble, K채rcher can help you achieve a complete clean without compromise. Choose from the industry's largest range of cleaning machines, accessories, detergents and services to create your optimal solution. No more unnecessary downtime, no more inefficient processes. Indoors, outdoors and in specialist, hazardous environments, K채rcher customers across industry, food processing, construction and agriculture benefit from our global expertise, via a single dedicated local contact. Discover the K채rcher difference for yourself: www.karcher.co.uk/solutions
Models shown: B 60 W Scrubber Drier, SGV 8/5 Steam Generating Vacuum Cleaner, IVR-L 120/24-2 Tc Me Dp Industrial Vacuum Cleaner (Liquid).
C&M
INDUSTRY NEWS
New energy label ‘failing vacuum cleaner users’ FOR the second time
and are unable to make
in three years, the
Chequers chosen for Parliamentary Review
the informed buying
vacuum cleaner
decisions necessary for
industry is tasked
them to end up with
with meeting
the machines they
the requirements
need and want.
of new EU energy labelling which will see a reduction
Most vacuum
Justin Binks, MD of Sebo UK, reports.
in the rated
cleaners are used to collect fluff, hair and fibre but, bizarrely, the
CHEQUERS Contract Services has
Parliamentary Review demonstrates
input power of vacuum cleaners.
pick-up tests specify that a
contributed its knowledge and
how sector leaders have responded
Potentially this, and other
special type of sand is employed
experience to the 2017 Parliamentary
to challenges in the political and
requirements relating to the design
to represent debris. In addition,
Review, in the Construction and
economic environment. Established
and testing of vacuum cleaners, will
the test for hard floors requires
Engineering Edition. The Croydon-
by former minister, David Curry,
have an impact on the performance
that the machine be capable of
based family run cleaning and facilities
shortly after the 2010 General Election,
and consequent user satisfaction
removing dirt from a 3mm wide,
management company is part of a
the Parliamentary Review’s September
relating to some machines.
10mm deep crevice. Surprisingly,
small number of businesses selected
release has become a key fixture in the
to share their expertise within their
political calendar.
Now, the rated input power of
there is no requirement to actually
vacuum cleaners has been reduced
clean the surface of the floor. With
Chairman, Gary Jeal, said: “2016
from 1600W to less than 900W. At
this in mind, it is predictable that
was a great year for us. We increased
the same time, the annual energy
some manufacturers are designing
said: “We were thrilled to have been
our head count and expanded the
consumption must be less than
vacuum cleaners that look good
invited to join a privileged few in this
services we provide. Having founded
43kWh/annum. Again this is a
from a rating perspective but are
year’s Parliamentary Review. Only a
the company with my brother Paul 30
reduction, down from the 62kWh/
hard to use and are poor at cleaning,
handful of companies across the UK
years ago it is with immense pride in
annum level that was set in 2014.
since the head ‘sticks’ to the floor.
are selected to take part each year
our team that we have established a
Further requirements relate to dust
and to receive this level of recognition
reputation worthy enough of inclusion
pick-up on carpets and hard floors,
more energy efficient is obviously
is a reward in itself for what we have
in the Parliamentary Review. With two
dust re-emission, sound power
a good thing but manufacturers
achieved as a team.”
generations of the family now playing
level, the operational motor lifetime
should be allowed to use their
crucial roles within Chequers, we are
and, if there is one, the durability
design and manufacturing skills
from leading journalists, with sector
confident we can continue to build on
of the hose. At the same time A+++,
to produce versatile and effective
specific insight from Secretaries
this reputation for years to come.”
A++ and A+ energy bands have been
machines that answer the needs of
of State, ministers and MPs, the
CHEQUERSCONTRACTS.CO.UK
introduced to the label while the
end-users in terms of performance,
poorly performing E, F and G bands
reliability and ease of use within
TC Security Services retains position
are no longer shown.
prescribed levels of energy use.
TC Security Services, part of TC
overall score that can be achieved
the most controversial element
emissions are regulated but there
Facilities Management (TCFM), has
is currently 175 points. TC Security
is how the tests are carried out to
is nothing to say that it has to be
once again been placed in the top
Services scored 163, placing it once
determine the relative performance
able to go from 0 to 60 in so many
2% of all SIA listed companies within
again in the top 2% of all SIA listed
of different vacuum cleaners.
seconds or be able to traverse a 30
the Approved Contractor Scheme
companies within the scheme.
Unfortunately, these tests are
degree slope that has an inch of
unrealistic and do not represent
ice on it. These factors are down to
industry. Executive director, James Kelly,
Combining political commentary
in the UK. This is the third year in
Richard Chappell, CEO of TC
As with previous legislation,
Seeking to make appliances
To take the analogy of a car,
succession that TC Security Services
Facilities Management, added: “This
real life cleaning situations. In
the manufacturer and are among
has achieved this accolade.
excellent SIA audit performance by
introducing the latest labelling,
the selling points that differentiate
The four-day visit by the
TC Security Services is testament to
an opportunity has been missed
models and marques. Vacuum
auditors involved full scrutiny of
its ongoing commitment to provide
to revise the testing protocols
cleaners may not be as sexy as
the TC Security Services operation,
the very best service to its clients
to ensure end-users have the
cars but it is still performance that
visiting both the headquarters and
needing to manage a whole range
true facts. Instead, purchasers of
counts.
satellite offices, along with a mix of
of risks.”
vacuum cleaners are being misled
WWW.SEBO.CO.UK
varied customers. The maximum
WWW.TCFM.CO.UK
10 OCTOBER 2017
WWW.CLEANINGMAG.COM
CLEANING ACROSS THE SUPPLY CHAIN. Kärcher: The single-source cleaning solutions provider. Whatever you receive, store, dispatch, deliver and sell, Kärcher can help you achieve a complete clean without compromise. Choose from the industry's largest range of cleaning machines, accessories, detergents and services to create your optimal solution. No more hygiene black spots, no more manual scrubbing. From your vehicles to your yard, to your warehouse to front of house, Kärcher customers across transport and logistics, wholesale and retail benefit from our global expertise, via a single dedicated local contact. Discover the Kärcher difference for yourself: www.karcher.co.uk/solutions
Models shown: KM 70/20 C Push Sweeper, B 150 R Scrubber Drier, NT 40/1 Wet & Dry Vacuum Cleaner.
C&M
INDUSTRY NEWS
Christeyns welcome new apprentices TWO new apprentices have
were received and shortlisted
Manufacturing Operations and
learning about Christeyns, the
joined the Foundation
candidates took part in a selection
Level 2 Diploma in Engineering
apprentices will also spend time
Apprenticeship Scheme at
day that involved interviews with
and Technology. The two-year
at Alex Reid, Klenzan and other
Bradford-based detergent, hygiene
the management team, numeracy
programme will involve spending
companies under the Christeyns UK
and construction chemical
and literacy tests, team activities,
a minimum of one month in each
umbrella.
manufacturer, Christeyns.
and a factory tour.
internal department including
Neville Kildunne, works
customer services, purchasing,
manager and apprenticeship
Brookfield, 18, fought off strong
Joe Pearson, 23, and Adam
now started their foundation
The two apprentices have
accounts, production, distribution,
scheme mentor, said:
competition to be selected for the
apprenticeship venture during
and transport. They will also
“Apprenticeships are at the
two apprenticeship places at the
which they will follow the EAL
undertake further training including
heart of our staffing policies
company. Over 90 applications
Level 2 NVQ Diploma in Performing
a forklift truck course. As well as
here at Christeyns. Our training programme ensures that wherever they are in the business, our new recruits are aware of the influence they could have on other departments and therefore take decisions based on systemic thinking.” There are currently seven apprentices undergoing various programmes at Christeyns and a new ‘talent academy’ scheme is being put into place with the aim of developing employees across all
New apprentices Joe Pearson and Adam Brookfield
levels of the business. WWW.CHRISTEYNS.COM
Service Octopus seeks Crowdcube investment for UK expansion plans SERVICE Octopus, the price
marketing expertise, giving them
UK and to broaden its offer into
comparison and online booking
access to a wider audience, and
complementary service areas.
platform for professional cleaning
the ability to offer customers
“Technology has helped to
services, has launched an equity
a convenient online booking
transform so many industries,
crowdfunding round on Crowdcube
experience. Service Octopus is
and that’s what we’re
to fast track its ambitious growth
already working with more than
bringing to the multi-billion
plans.
a dozen cleaning partners in the
pound UK domestic services
Greater London area, generating
market,” Service Octopus’s
customers to source quotes and
over £50,000 in sales since
CEO, Roberto Garritano,
reviews from a range of companies
operations began in April this year.
said. “Today’s consumer
Serviceoctopus.com enables
and then book the one they want in
The Service Octopus team
expects to be able to book
just a few clicks. This way they can
is hoping to build on this early
online wherever and
save both time and money by being
success by crowdfunding an initial
whenever they wish and
able to find the best offer without
£125,000 in exchange for 10%
Service Octopus is a hassle free way
the need for extensive Google
equity. More than a third of this
for them to do
searching or having to ring around
total has already been pledged
just that. We’re
multiple providers.
thanks to strong early interest
really excited about
in the campaign. The additional
the opportunities ahead.”
The cleaning companies who partner with Service Octopus
investment will be used to fund the
benefit from its team’s online
company’s expansion across the
12 OCTOBER 2017
WWW.SERVICEOCTOPUS.COM
WWW.CLEANINGMAG.COM
CLEANING AT POINT OF SERVICE. K채rcher: The single-source cleaning solutions provider. Whoever you serve - customers, guests or employees - K채rcher can help you achieve a complete clean without compromise. Choose from the industry's largest range of cleaning machines, accessories, detergents and services to create your optimal solution. No more noisy daytime cleaning, no more harsh chemical odours. Inside and out, whether tackling hygiene critical areas or maintaining opulent soft furnishings, K채rcher customers across hospitality, public services, health and care benefit from our global expertise, via a single dedicated local contact. Discover the K채rcher difference for yourself: www.karcher.co.uk/solutions
Models shown: SG 4/4 Steam Cleaner, BD 30/4 C Bp Scrubber Drier, T 9/1 Bp Battery-Powered Vacuum Cleaner.
C&M
INDUSTRY NEWS
ThinkForward@ISS – strategy document launched ISS UK and Ireland has published
physical and mental wellbeing of
its 2016CR report and formally
every ISS employee. Put simply,
launched its new CR strategy -
ensuring our people return safe and
ThinkForward@ISS. It represents a
happy to their family at the end of
simpler and clearer CR approach for
each working day. I am delighted that
the business.
our CR report highlights the work
ThinkForward@ISS is anchored
that we are undertaking to support
in the ISS mission statement -
our employees in delivering our key
‘Service performance facilitating our
employees, customers, suppliers,
that form part of ThinkForward@
objectives, whilst also showcasing
customers’ purpose through people
and wider stakeholders. It is a
ISS, driven by our vision to become
the many fantastic initiatives our
empowerment’ - and the executive
clearer and simpler CR approach
the world’s greatest service
own employees undertake to ensure
board is personally sponsoring the
for our business that we want
organisation.”
that we have a positive impact on
different pillars that form each part
everyone within ISS to feel part
of it.
of and rally behind. We’ve called
culture director, ISS UK and Ireland,
that we draw our resources from.
Matthew Brabin, CEO, ISS UK
Stephanie Hamilton, people and
the communities and environments
it ThinkForward@ISS to highlight
added: “As our ‘people and culture’
I am proud of this report and look
and Ireland, said: “ThinkForward@
that we are taking innovative
policy states, at ISS we work hard
forward to seeing how our positive
ISS represents an exciting new
approaches to addressing some of
to provide a safe and healthy work
impact continues through our
direction for CR within ISS. We
the megatrends facing society. Over
environment for all employees, based
ThinkForward@ISS strategy for the
felt 2016 was the right time to
the next 12 months, you will see
on the ISS values and leadership
future.”
look at what really matters for our
us advancing on the CR ambitions
principles - looking after both the
WWW.UK.ISSWORLD.COM
BICSc launches new accredited training courses
Office Depot receives industry accreditation OFFICE Depot’s work in the area
minimum of two successful
of cleaning and hygiene has been
audits will be required every year
recognised with accreditation
going forward, ensuring that
from the CHSA. The Cleaning and
customers can remain confident
Hygiene Suppliers Association
in the quality of goods, as well as
(CHSA) has included Office Depot
its warrant for accreditation.
in its newly-launched Accredited
Rob Abrahams, senior
THE British Institute of Cleaning
industry. These new programmes
Science (BICSc) has introduced
combine the professional standards
a new range of training courses,
you would expect from BICSc,
a panel of representatives and
EU, said: “This accreditation
developed around the practical and
with the practical and technical
overseen by the association’s
is testament to a lot of hard
future skills needed for cleaning
skills required for modern cleaning
council, was launched on 1
work at Office Depot. It means
industry professionals. The courses
professionals.”
January 2017 and currently
that customers can continue
features 71 accredited
to be assured of our high
launched include car valeting, on
Course dates are now available
Distributors Scheme. The scheme, governed by
director for cleaning, hygiene and catering at Office Depot
premises laundry, train the trainer,
to book onto for the ‘train the
members. To be eligible
standards and commitment to
and a health and safety workshop
trainer’ course and health and
for inclusion, Office Depot
only bringing them top quality
designed specifically for individuals
safety workshop which will take
has undergone a number
products. We look forward to
working in the cleaning industry.
place at the BBS Training Centre in
of thorough and precise
continuing our relationship
Stan Atkins, group CEO of
Northampton. All courses, however,
audits. These ensure that the
with the CHSA, which has
BICSc, said: “As the leading
can be delivered on request at a
company only stocks and sells
routinely demonstrated a
professional and educational body
client’s site.
products either accredited by
dedication towards raising
the CHSA, or which officially
industry standards and
for the cleaning industry it is our
Health and safety workshop
responsibility to ensure the training
dates: 13 December. The train
meet the high standards set by
increasing opportunities for
courses we offer reflect not only the
the trainer course dates: 15-16
its Manufacturing Standards
co-operation.”
highest standards in cleaning but
November.
Accreditation Scheme. A
WWW.OFFICEDEPOT.EU
also the changing demands of the
WWW.BICS.ORG.UK
14 OCTOBER 2017
WWW.CLEANINGMAG.COM
With Fortis industrial battery care there’s simply no comparison Discover the Fortis difference Call 0800 633 5532 Email sales@fortisbattery.com Visit fortisbattery.com
Competitor
y Peace of mind 5, 6 and 7 year warrant Professional and unbiased advice rger! 1.5 hour full charge with the fast cha opower Access Full battery management with Ibos/Micr a fortune!) 17th edition qualified electricians (save s One stop shop for all your battery need One week product turnaround time n service Free, unbiased site survey & crash clea Risk-free maintenance contracts Pay As You Go options Rapid 4 hour first-time-fix Battery maintenance training packages
? ? ? ?
re Call us on 0800 633 5532 to find out mo
Take a closer look at Prochem carpet cleaning machines Fivestar Compact and versatile, cleans carpets, floors and upholstery
Polaris 800 Cleans large open areas of carpet quickly and easily
With an impressive list of specifications take a closer look at our range of carpet & upholstery cleaning machines. Superior build quality gives you robust performance and an investment that will reward you for years to come. And for total peace of mind our local distributor service is there to support you.
Steempro Powermax Powerful maintenance-free induction pump motor
Endeavor Includes built-in heat exchanger for instant hot water
Contact your local distributor for demonstrations and special offers.
Tel: 020 8974 1515 www.prochem.co.uk
C&M
BICSc
The ins and outs of outsourced cleaning WITH more pressure being placed on cleaning
in every 100,000 bed days
of a cleaning operative is often still undervalued
budgets, clients are increasingly looking for
in trusts that outsourced
and, where companies don’t provide proper
opportunities to cut costs. Outsourcing cleaning
their cleaning, compared
functions to external contractors is generally seen as
with 1.46 bed days in
the standards and quality of work. The benefits
a way to do this meaning the client doesn’t have to
trusts that used in-house
of training are obvious: a reliable and motivated
deal with additional expenses such as recruitment
cleaning operatives - a
and training costs, however, is the reality so
difference of almost
straightforward?
50%. However, the study
There are lots of arguments for outsourcing,
training to save upfront costs, this can comprise
Stan Atkins, Group CEO, BICSc, reports
workforce, increased productivity and more confident operatives. A trained cleaning operative will ultimately be more efficient
also highlighted that trusts which used outsourced
and achieve better results, reducing costs in the
the main ones being cost reduction and increased
cleaning contractors saved a large amount of
long term. Training will also ensure that facilities are
efficiency. However, there are also many hidden
money, around £236 per bed per year compared
cleaned thoroughly, and good hygiene standards are
costs that must be taken into account when
with hospitals that used in-house staff.”
maintained.
considering whether to outsource - such as the
It would be interesting to see how these findings
During our time of operation, BICSc has worked
expenses incurred during the procurement and
reflect other industries that employ outsourced
hard to encourage best practice in the cleaning
selection of outsourced suppliers and in the
cleaning contractors outside of the healthcare
industry through professional standards and
mobilisation of contracts. Additionally, I was
sector, but what the researchers did not examine
accredited training. The Institute continually reviews
surprised by the results of one recent study from the
was why there might be lower standards of
its courses. Our popular Cleaning Professionals Skills
University of Oxford which found that NHS hospitals
cleanliness found in these particular instances.
Suite (CPSS) has recently been reviewed. One of the
that employ outsourced cleaning contractors were
Could it be that a lack of correct training was in part
biggest changes will see the ‘Licence to Practice’,
associated with a higher incidence of MRSA.
to blame?
which currently comprises three mandatory units,
Lead author, Dr Veronica Toffolutt, from the
No matter what industry you operate in, and
Department of Sociology at the University of
whether you use in-house or outsourced cleaning
Oxford, said: “Our research found the incidence of
services, you should always ensure that the cleaning
MRSA infection between 2005 and 2009 to be 2.28
staff you use are fully trained. Unfortunately, the role
become one free flowing single module. The new version of CPSS is due to be launched early in 2018. To find out more about BICSc accredited training visit WWW.BICS.ORG.UK.
– Capital Cleaning
Management company Enjoy-Work’s iconic commercial development Chiswick Park in west London. The incumbent cleaning services provider has just been awarded a further three-year contract for its commitment to a premium quality service, to training, to caring for and sharing customer brand values, to being a valued service and community partner. The provider is JPC Cleaning.
020 7702 3700
info@jpc-cleaning.com
jpc-cleaning.com
JPC Cleaning is the premium London brand of professional support service provider, Regent Samsic regentsamsic.com
16 OCTOBER 2017
WWW.CLEANINGMAG.COM
PEOPLE
C&M
Nilfisk appoints CEO with technology and innovation background HANS Henrik Lund has been appointed as new CEO at Nilfisk.
Nokia Gear. “I am both honoured and excited to be the next
“With the appointment of Hans Henrik Lund as new CEO of
CEO for Nilfisk,” he said. “It is a privilege to become part of an
Nilfisk, we have the right profile to develop and grow Nilfisk,
organisation that, for the past 111 years, has been committed
to lead the business as an independently listed company and
to developing high quality solutions and products. I see great
to execute on our overall strategy of further consolidating our
potential in the organisation and industry and look forward to
position as a world leader in the professional cleaning equipment
meeting our customers around the world.”
industry,” said Jens Due Olsen, chairman of the board of
Hans Henrik Lund holds an M.Sc in mechanical engineering,
directors.
a Ph.D in material science and an MBA in organisation and
Hans Henrik Lund has held several leadership positions in
business management. He comes from a position as CEO of
global companies during the past 25 years. He spent 10 years
the Finnish lighting company, Helvar. He takes over from Lars
with Danfoss in the field of heating automation and another
Gjødsbøl, acting CEO and head of global operations at Nilfisk.
10 years leading the mobile accessory companies Jabra and
WWW.NILFISK.CO.UK
Marketing manager for Clean Sweep
OCS appoints director of operations
CLEAN Sweep UK has appointed
approach to cleaning equipment
Andy Stephens as marketing
hire. Having the chance to
manager for the Kärcher Group. The
work within the Kärcher
Manchester based organisation is
Group, a brand synonymous
OCS Group UK
expanding rapidly, and has taken on
with developing the most
Ltd has appointed
Stephens to coordinate and drive its
technologically advanced
Jeremy Dicks as
external communications and lead
cleaning equipment in the
director of operations
market, is something that really
for the NEC Group
generation strategies. Having spent
UK at this exciting time. We are
several years working for a major
experiencing a period of exceptional
enthuses me, and the combination
contract. Dicks will manage
tyre distributor as B2B marketing
growth, and it is fantastic to join
of this machinery coupled with the
the facilities management
manager, Stephens makes the switch
a company that I believe truly is
class-leading service offered by
contract that OCS Group has
to the cleaning industry, and will also
the market leader in the cleaning
Clean Sweep UK is an outstanding
held with NEC since 2012,
oversee marketing activity for the
equipment hire industry. I will be
offer to our customers that I am now
overseeing security and event
Irish arm of the business.
helping Clean Sweep UK realise
tasked with promoting to the full
stewarding, traffic and car
its ambitious growth plans, and
across our marketing channels.”
park management, portering,
promote our superb solutions-based
WWW.CLEANSWEEPHIRE.CO.UK
cleaning, waste management,
Andy Stephens said: “I’m delighted to join Clean Sweep
and helpdesk services. He will
Winners of the CHSA’s 2017 undergraduate bursary
report to Andrew Mortimer,
THREE talented and hard-working
to need, worthiness, endeavor,
Lauren to stay in touch with us. We
destinations and venues.
young people - Lauren Moss,
and overall performance. “We
want to hear about their progress
Lewis Baron and Chloe Campbell-
were incredibly impressed by
and offer support where we can. We
established history within the
Hamilton - have been named as
all the applicants,” said David
also wish the other applicants
facilities management and
the recipients of the CHSA’s 2017
Garcia. “Selecting the final three
every success in achieving their
property services industry,
undergraduate bursaries. They will
was harder than ever before as
ambitions.”
having worked with Sodexo,
go to university with a little extra
they were all determined young
The bursary was open to the
Compass Group and latterly
support from the CHSA. Each will
people who have worked hard to
sons and daughters of staff of CHSA
Carillion. In addition to this,
now receive a total of £4500 in three
achieve their goals. Each of us on
member companies who, on 1
he has also worked across a
installments, paid at the beginning
the panel independently marked
September 2017, are 18 years or
wide range of industry sectors
of the first, second and third years of
the applicants against the criteria.
over and commencing their higher
including corporate services,
their degrees.
Chloe, Lauren and Lewis emerged
education studies this year. The
retail, travel, healthcare and
managing director of Jeremy Dicks has an
as the successful applicants when
2018 Bursary will be opened to new
local government.
by a judging panel, led by CHSA
the scores were aggregated. We
applicants in January 2018.
WWW.OCS.CO.UK
treasurer, David Garcia, according
have asked Lewis, Chloe and
WWW.CHSA.CO.UK
Applicants were assessed
WWW.CLEANINGMAG.COM
OCTOBER 2017 17
C&M
SPONSORED FEATURE
Innovation injection boosts NHS Trust’s clinical waste credentials Hospital waste comes in many different shapes and sizes - from highly-infectious dressings and sharps, to disposable urine bowls and nappies. As experts in clinical waste, Grundon Waste Management understands the issues involved and works closely with NHS Trusts and their teams to determine innovative ways to reduce contamination and keep costs down. Phil Steer, Grundon’s commercial manager - clinical, reports. Strict regulations about the disposal
acute hospitals and nine community
waste porters, who were previously
and segregation of infectious and non-
sites which come under London North
employed by the Trust’s soft facilities
infectious waste means hospitals and
West Healthcare (LNWH) NHS Trust.
management contractor, came up
other organisations which produce
After winning a three-year ‘total waste
against.
clinical waste have to be fastidious
management’ contract with the Trust,
about the management of all clinical
we knew the first priority was to really
hospital waste porters and shadowed
waste. At the same time, they have
understand the challenges that the
the teams to see how the hospitals
To find out, we worked as front-line
to balance the books and try to keep costs down, meaning they need to take advantage of all mechanisms which can help reduce their spend. For example, the cost of disposing of infectious waste can be as much as 15 times more than non-infectious waste, yet all too often contamination at the point of disposal means opportunities are lost to send noninfectious waste for a most costeffective treatment. Our clinical waste experts have years of experience behind them and they’re not afraid to get their hands dirty. Take, for instance, the work we’ve recently been doing with three
18 OCTOBER 2017
WWW.CLEANINGMAG.COM
SPONSORED FEATURE
C&M
work and where waste is produced.
materials being segregated ready for
The porters could see we were trying
reprocessing and recycling.
to help - we took the view that they
Contamination can increase costs
were the experts in the way the Trust
dramatically and that’s why, at two
worked and in the job itself, while we
other hospitals, we have also been
are experts in managing waste. They
working with a PVC take-back scheme
came up with ideas and suggestions
called RecoMed, which is trialling the
that we could take on board, enabling
source segregation of valuable medical
us to drive the changes forward.
PVC items. Plastic tubing, oxygen masks, IV solution bags, and single
Targets
use plastic instruments are bagged
As a result, an improvement
separately and taken for processing
programme has been put in place,
where they are granulated and melted
we’ve appointed an experienced waste
at high temperature ready for turning
manager to manage the Trust-wide
into new items.
contract from an on-site office, and
With such innovative ideas at our
the waste porters have now transferred
fingertips, it’s clear to see how our
under TUPE regulations to work for us.
experts can inject a healthy dose of
We’ve set targets to increase recycling
compliant with waste legislation and
efficiency when it comes to clinical
by 20% within the first 12 months
includes simple exercises to help
waste disposal.
and added new recycling signs and
identify areas for improvement.
colour-coded bins and containers for different types of waste. We’ve talked to the Trust’s infection control team to ensure bins are
Overall, our goal is to create
To speak to one of our clinical waste experts please contact
greater efficiencies by driving
clinical@grundon.com or
down the amount of general waste
telephone 01628 501 591.
and increasing the quality of
WWW.GRUNDON.COM
correctly placed to avoid potential cross-contamination, installed new
Correct segregation is a big part of
Alternative Treatment facility.
waste compactors and optimised
helping to reduce waste and disposal
The waste is fed into an industrial
collection schedules to reduce the
costs and there are three traditional
shredder to be broken down into
overall number of vehicle journeys
routes for clinical waste:
confetti-sized pieces. This then
and cut CO2 emissions - saving the
High temperature incineration
goes into one of two hydroclaves
Trust money.
- required for waste containing
(industrial autoclaves) where
highly-infectious materials, sharps
the heating process renders the
Trust-wide recycling campaign,
bins, cytotoxic or cytostatic waste,
waste sterile and safe, producing
including waste awareness days for
pharmaceutical, and anatomical
a finely-shredded dry waste called
staff. A dedicated health and safety
waste. Waste is incinerated and
flock, which can be used as refuse
representative has also been appointed
any pharmaceutical or chemical
derived fuel (RDF).
to visit all the sites regularly and
agents are burnt off at a minimum
Energy from Waste (EfW) - items
ensure the safety of staff, patients and
of 1100oC. This diverts waste from
such as sanitary ware, nappies,
visitors is managed to a high standard.
landfill and the steam created
disposable urine bowls, aprons,
during the process is also used to
and gloves from non-infectious
generate electricity.
patients are classified as offensive
September saw the start of a new
Training We also know how busy staff are,
Alternative treatment (hydroclaves)
which is why we’re developing an
- infectious waste, such as waste
sent for treatment at EfW facilities,
online training portal for our NHS
items from the treatment of known
providing a more cost-effective
customers, with modules including
infectious or potentially-infectious
alternative as well as helping to
clinical waste, recycling and general
patients, goes to Grundon’s
generate electricity.
waste, which means they can be
waste. It helps ensure staff are fully
WWW.CLEANINGMAG.COM
OCTOBER 2017 19
C&M
BCC COLUMN
Be sure that ‘what’s on the box is what’s in the box’ Mike Stubbs, chairman of the CHSA Accreditation Schemes, reports. IN the 1990s buyers of soft
80-90% of the market in these product
tissue didn’t get what they
While the results for 2017 will not be published
sectors and already 134 members
until the end of the year, conformance on the
paid for - soft tissue rolls,
have joined the Accredited Distributor
initial visits continues to be exceptional. Gaining
for example, were shorter
scheme since its launch in January this
admittance to each of the CHSA’s Accreditation
or narrower than expected
year.
and often had fewer sheets.
The conformance of these members
Frustrated, reputable manufacturers
is excellent. Every Manufacturing Standards
Schemes is challenging. Applicants must pass the initial audit, conducted by the CHSA’s independent inspector, of their product range
wanted to change things and asked the Cleaning
scheme member is inspected by the CHSA’s
and existing quality assurance processes. They
and Hygiene Suppliers Association (CHSA) to set
independent inspector, who makes at least two
are then audited frequently throughout the first
up the Manufacturing Standards Accreditation
visits to each member annually. In 2016, every
year to ensure they maintain the standard that
Scheme for Soft Tissue. The scheme made a
member of the mop scheme achieved 100%
was required of them to gain membership of one
huge impact and we quickly built on that success,
compliance during their second inspection of the
of the schemes. Thereafter members are visited
launching schemes for plastic refuse sacks,
year. This means the weight and absorbency of
by the independent inspector repeatedly through
industrial cotton mops and, this year, one for
mops stamped with the Accreditation Scheme logo
each year.
distributors.
reflects what it says on the label and every product
We’re now calling on buyers of cleaning and
is traceable to the manufacturer and batch.
hygiene products to specify CHSA accredited
Plastic sack scheme members achieved
Our standards, your guarantee. So if you’re buying cleaning and hygiene products and want to be certain you get what you pay for, look for
product or products that conform to the
a significant improvement in drop test
the marque of the relevant CHSA Accreditation
standards in their tenders and by doing so they’re
performance, the British Standards test used to
Scheme - it’s the only way to be sure ‘what’s on
creating a virtuous circle. More buyers specifying
assess if the refuse sack is fit for purpose - 97%
the box is what’s in the box’.
membership means even more applications to the
of product passed the drop test during the
schemes.
second inspection. Members of the Soft Tissue
To find out more visit: WWW.CHSA.CO.UK.
Accreditation Scheme achieved 98% dimensional
The CHSA is a member of the British Cleaning
before. Including all the major manufacturers
compliance and 98% label complaisance in the in
Council. Any views expressed by Council members
of these products, scheme members represent
the second inspections of the year.
are not necessarily shared by the BCC itself.
Today, we have more members than ever
The Professional Independent Registered Trade Association for
Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online shopping at: www.f-w-c.co.uk/shop.htm Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk
20 OCTOBER 2017
WWW.CLEANINGMAG.COM
MAKING A MARGIN - A CONTRACTOR’S BLOG
C&M
Well I’m certainly in the ‘yes’ camp on this one. I completely understand it
ISO - my challenging friend
when sales and operations teams grit their teeth at some of the admin that ISO generates, but there’s no question in my mind that, if used properly, the day to day disciplines of a proper management system will pay dividends. No-one is going to argue that costing proposals honestly, training staff properly, carrying out regular standards audits and invoicing clients accurately do not ultimately lead to a better client relationship. Which then poses the question: ‘How do I make sure that none of this puts a massive strain on the back office?’ I would say the answer to that is simple - automate as much of it as possible. But that’s another topic!
Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports.
As to why the cleaning industry has a higher than average number of accredited companies, I guess it’s partly
I’VE often wondered whether the contract
companies use ISO as a badge without
cleaning industry has more ISO accreditations
actually practising what they preach, but the
partly because the industry still suffers from a
pro rata than other UK industry sectors. After all,
ones I know treat their management systems
poor image in the eyes of some facilities and
it seems like most reputable cleaning contractors
pretty seriously. Either way, it probably means
procurement managers, resulting in a need to
display ISO9001 logos on their websites and a fair
the numbers of accredited companies are higher
reassure clients that they can buy confidently
few claim ISO14001.
than the official figures suggest.
from us. The problem, of course, is when
because the public sector demands it and
So I wasn’t surprised to read recently that
I guess the real question, especially now
everyone on the tender list is accredited, and
cleaning contractors are six times more likely to
as we’re all going through the transition to the
it becomes a zero-sum game. Then the only
be ISO9001 accredited and 14 times more likely
new 2015 standard is: ‘Do we get any benefit
way to generate a return on the investment in
to be ISO14001 accredited than VAT registered
from the accreditations?’ After all, there’s an
your management system is to derive some
businesses in the UK as a whole. And that’s just
internal administrative cost to maintaining a
genuine value from it in the form of procedures
UKAS accredited. I know there are contractors out
management system, not to mention the cost of
that increase client satisfaction and give your
there who are accredited with non-UKAS bodies.
the external audits. With margins under pressure,
company a competitive edge - and that’s where
Some people say it’s not the same thing, and the
overheads need to pay their way.
the real hard work begins.
Chemical free infection control - the power of dry steam Advance your hygiene standards and prevent
infections in the patient environment with validated
dry steam vapour and microfibre textile technologies
T: 01242 513123 Untitled-5 1
WWW.CLEANINGMAG.COM
E: info@ospreydc.com
W: www.ospreydc.com 14/09/2017 11:17
OCTOBER 2017 21
C&M
CONTRACTS
The contract with ABM UK will see our high standards of cleanliness on the transport network maintained and enhanced and, by creating much-needed apprenticeships and supporting our schemes to help those who might otherwise find it hard to get a job, this contract will also open up opportunities for hundreds of
Transport for London awards new cleaning contract
Londoners.” Andy Donnell, ABM UK Group’s managing director, said: “ABM UK has a great track record of looking after some of London’s most iconic sites. The buses, trains and Tubes are
TRANSPORT for London (TfL) has
reducing day-to-day operating costs
tracked on the delivery of its plan
a defining feature of daily life in the
awarded a five-year contract for the
and delivering the best possible value
throughout the contract. It will
capital. We are proud and honoured
provision of cleaning and associated
for money.
create 150 apprenticeship positions,
to be working alongside TfL and look
offering people the chance to earn
forward to playing our small but
services to ABM UK, guaranteeing
The new contract includes a
2800 people will receive the London
commitment to pay employees the
while they learn, and will also provide
important part in helping to keep the
Living Wage. The contract includes the
London Living Wage as well as a
opportunities to support people who
city moving. Importantly, and as a
cleaning of tube stations and trains,
reduction in the number of agency
may encounter barriers when trying to
former apprentice acutely aware of a
bus depots, head office buildings, and
workers throughout the lifetime of the
gain employment and once they’re in
growing skills gap in the industry, I’m
the London Transport Museum.
contract. This will result in 95% of staff
the workplace.
pleased that creating apprenticeships
It is one of six facilities management contracts that have
being directly employed by ABM UK. As part of the procurement
David Wylie, chief procurement
is at the heart of our agreement with
officer at TfL, said: “By consolidating
TfL. We’ve committed to creating 150
been consolidated from 50 as part of
process, all of the bidders were
TfL contracts we will be operating
apprenticeships for new and existing
TfL’s work to deliver the Mayor’s plans
required to submit an equality and
in the most efficient way and
employees throughout the contract.”
to improve public transport whilst
diversity plan and ABM UK will be
ensuring better value for money.
WWW.ABM.CO.UK
Fresh drains for New Covent Garden Market the drains at the UK’s largest fruit,
employs 2500 people and has a
Cleaning up with Hitachi Rail contract
vegetable and flower market in a
site that covers 57 acres.
ISS has secured a new contract
UKDN Waterflow (LG) Ltd is keeping
New Covent Garden Market
clear and healthy condition to help
Ben Allard continued:
with Hitachi Rail for the IEP
Londoners enjoy the freshest food
“The sheer scale of the site,
(Intercity Express Programme)
and the brightest blooms.
the number of visitors it gets,
for Great Western main line. The
and the dynamic nature of the
three year contract will see ISS
activity in a market are important
providing fleet cleaning services
factors in the way we deliver our
at Hitachi’s train maintenance
drainage maintenance service.
centres, stabilising the brand
The company, part of Lanes Group plc, has been commissioned to provide a drainage maintenance service for the more than 200 traders
and the people of London. Because
who sell produce at New Covent
they are a dedicated New Covent
We have to be prepared to work very
Garden Market, London.
Garden Market team, Mick, Glenn
flexibly around the needs of traders
Drainage engineers Mick Morris,
new fleet of trains. The new partnership commenced in August.
and Jamie have got to understand
and produce buyers. That means
Glenn Totton and Jamie Leonard
the drainage system in great detail,
attending site at the right times, and
spend at least a day every week at the
as well as building very good working
being patient about when and where
director, transport sector, at
market, clearing blockages, cleaning
relationships with the traders and
we can gain access. Health and safety
ISS said: “ISS is delighted to be
gullies, carrying out CCTV surveys, and
the market management team. This
is also a critical issue. We’re opening
embarking on the partnership
repairing plumbing systems.
allows us to very quickly get to grips
manholes and using high pressure
with Hitachi Rail. We look
with drainage problems when we
cleaning systems in a lot of live
forward to having a positive
manager, Ben Allard, said: “We’re
attend site each Wednesday, and to
environments, so our procedures have
impact on their business and
very pleased to be working with
plan preventative maintenance so we
to be 100%, and we have to be vigilant
workplace.”
an organisation that provides such
can keep drains and gullies running as
at all times.”
WWW.UK.ISSWORLD.COM
an important service to businesses
smoothly as possible.”
WWW.UKDNWATERFLOW.CO.UK
UKDN Waterflow (LG) field
22 OCTOBER 2017
Brian Raven, managing
WWW.CLEANINGMAG.COM
CONTRACTS
C&M
Although the treatment floors of the centre have slightly different
Cleaning innovation at new cancer centre
layouts, each generally has an open lift-lobby area with access to treatment rooms and changing rooms, specialist facilities, washrooms, offices, and external balconies for patients, visitors and staff. The cleaning requirement is similar for all floors, but each must have a specific set of cleaning processes, machines and tools. Working to the brief agreed with the in-house team, CK Group recommended a complete range of Taski equipment from Diversey Care which the Trust purchased through CK Consumables. “We trialled the Intellibot at St Thomas’s earlier in the year and it
CLEANING operations at the brand
services including radiotherapy,
provided cleaning services
was very successful,” said Ian Pether,
new cancer centre at Guy’s Hospital
chemotherapy, imaging, minor
for Guy’s and St Thomas’ NHS
CK Group’s managing director. “We
in London are being managed by CK
procedures, and therapies. By
Foundation Trust for many years. Its
like to invest in technology and
Group and an in-house team using
bringing the majority of cancer
management team started working
innovation for contracts because
Taski machines and equipment from
treatment into one building, it
with counterparts at the Trust
this shows our cleaners that we
Diversey Care. In addition to a fleet of
will streamline care provision and
during the construction phase to
are investing in them to enhance
floorcare machines, microfibre and
improve the experience for patients
devise, commission and implement
performance and hygiene levels.
trolley systems, the site is the first
from across south east London
a cleaning regime to meet extremely
We want to enhance standards with
hospital in the UK to use the Taski
and beyond. The building will
strict criteria and objectives. In
the same number of staff and for
Intellibot robotic scrubber dryer.
accommodate 700 outpatients at
addition to exceptional levels of
the same money but we still need
peak times across all services.
hygiene, these included meeting the
people on the floor.”
Trust’s wish to embrace innovation
WWW.SEALEDAIR.COM/COMPANY/
and sustainable cleaning.
DIVERSEY-CARE
The cancer centre is a £160 million development to provide a full range of outpatient
With its longstanding experience in healthcare, CK Group has
National academy contract awarded by TET ERIC Wright Professional Services,
in Preston, Bolton, Blackburn,
undertake property condition surveys
the knowledge and resources of the
Eric Wright FM’s dedicated
Blackpool, Manchester, and
throughout the contract term.
Eric Wright Group, ensuring that
education property management
Bradford as well as three schools in
and maintenance offering, has
Birmingham and three in London. A
services at Eric Wright, said: “We
confident of service standards and
won a national contract to deliver
further academy conversion is also
are delighted to be providing our
expertise across everything we do.”
education property services for
currently underway in Birmingham,
experienced team to support
Tauheedul Education Trust (TET).
taking the total number of TET
with TET’s estate management
Olive, said: “As the Trust grows,
The national contract is worth
schools to 19.
requirements. TET has a large estate
it’s essential for us to have a
around £180,000 over two years,
clients like TET can be completely
Head of estates at TET, Helen
portfolio across the country, and the
clearer understanding of estates
with the potential to extend
will deliver consultancy advice,
Trust decided to bring in Eric Wright
issues across all our schools and
for another two years and the
reactive maintenance and help
Professional Services in order to
academies. Working with Eric
opportunity for additional
the academies to access existing
assist the estate mangers and bring
Wright will make a huge difference,
project work.
or newly created maintenance
consistency across the estate. We’ve
enabling us to take a more consistent
and service contracts. The team
a knowledgeable team that works
approach to estates management
trust that runs both faith-based and
will also support TET in complying
collaboratively with clients to make
as part of our estates strategy, and
non-faith primary and secondary
with legislation, statutory and good
the most of their resources and
to offer greater support to individual
schools. The contract covers all of
practice, thus ensuring a consistent
address their property requirements
schools helping them comply with
the TET schools which consist of
and efficient approach to property
in line with their priorities. We’re a
necessary legislation.”
18 academies across the region
management across its estate, and
RICS member company backed by
WWW.ERICWRIGHT.CO.UK
TET is a mixed multi-academy
WWW.CLEANINGMAG.COM
Eric Wright Professional Services
Drew Hird, head of professional
OCTOBER 2017 23
C&M
FACE TO FACE
Face to Face
with Paul Jakeway, marketing director, Deb
How has the acquisition by SC Johnson expanded Deb’s customer base and market potential?
appropriate hand hygiene and skin health products in every area of a
It is an exciting time to be working at Deb. The
hygiene compliance and skin care programme for the healthcare sector, up
company’s acquisition by SC Johnson is a good
and running. This is focusing on reducing the risk of patients contracting a
move for both parties – cementing our position as a
healthcare-associated infection (HCAI) during their hospital stay, aiming to
global market leader in occupational skin care and hand hygiene products.
increase patient safety, improve staff skin health and reduce costs.
In terms of market potential, being part of SC Johnson allows us to
facility. The next move for us is to launch sector-specific programmes that take the four steps even further. We already have DebMed, an integrated hand
We have a similar programme for the industrial sector, DebSafe, which
expand our global presence. The five years before the acquisition saw us
we are planning to launch by the end of this year. Instead of HCAIs, it will
open new manufacturing and warehouse facilities, as well as move into
focus on combatting occupational skin disorders (OSDs) and increasing
new markets. We will be looking to continue that progress with SC Johnson
the awareness of skin health in workplaces and professions that are
- and the fact that our two companies are such a good fit in terms of
particularly hardwearing on the hands.
industry expertise makes us feel confident we will achieve our aims.
Deb is essentially the ‘skin care’ arm of the SC Johnson-owned business. How will you go to market in terms of branding? We will continue to go to market with what we know works. All of our skin care products will remain under the Deb brand - and now we can add the brand recognition of SC Johnson to that. Ultimately, we want to see a shift in attitudes towards skin health in the
We also have programmes in development for the food and commercial sectors that we will launch in 2018. DebFood will focus on improving food safety standards through hand hygiene, while DebFacility will work to establish infection control across a wide variety of workplaces.
In the industrial sector you outline a ‘product and service’ offering. What does this mean, and how does it differ from your previous approach? In the industrial sector, we found that employers simply providing skin care
workplace, so we will focus our branding on achieving that goal. We will
products was often not enough to promote good skin health and prevent
educate employers and employees alike about why they need to follow the
OSDs. Many employees that we have spoken to say that their workplace
four-step approach of protect, cleanse, sanitise and restore to improve skin
already has some form of skin care product, but that it does not get used -
health - as well as making it easier to access the right products and monitor
at least not on a regular enough basis to truly help.
compliance.
You are recognised as being the number one supplier of skin care products to the industrial and healthcare sectors. What plans do you have to further develop your market-leading position? We have been able to build up our market-leading position on the back of our four-step approach, making it simple for employers to provide
24 OCTOBER 2017
To change this situation, we put together a programme that brings products and services together in three simple stages: essential products, vital information and highest standards of behaviour. ‘Essential products’ involves providing a full range of specialist skin care products, including protective creams, cleansers and after-work creams, placing each one in appropriate points around a workplace. ‘Vital information’ begins to add the service element, introducing electronic monitoring systems (alongside skin condition evaluations) that
WWW.CLEANINGMAG.COM
FACE TO FACE
C&M
allow us to provide employers with the data they need to improve skin care compliance. ‘Highest standards of behaviour’ is a structured education, training and feedback programme we deliver that raises employee awareness of the risks of OSDs, and helps customers to make lasting improvements to skin care through behaviour change. This all forms the basis for our forthcoming DebSafe programme, and delivers a successful mixture of the right products and services.
What is the ethos behind the ‘Make hands matter in the workplace’ branding? When people talk about health and safety in the workplace, there is almost always a focus on the obvious risks - especially in the industrial sector. So the topic often centres on items like hard hats, hi-vis jackets and trip hazards. We are also seeing a lot more engagement around mental health in the workplace, which is great. However, the subject of skin health rarely comes up, and our hands are our connection to the world - particularly in the workplace, where they lead the way. Organisations across every sector should be raising the issue because OSDs are serious problems that go largely unreported by employees who receive little, if any, education on the subject of poor skin health and the major consequences it can have. Our goal is to make sure both employers and employees are aware of just how much hands matter. So we implement skin care programmes that bring together the right products, important information on compliance, and training to encourage employees to take care of their own skin health.
What is next for skin care in the workplace? I think the immediate next step is the implementation of integrated skin health programmes that ensure the four steps of protect, cleanse, sanitise and restore become the norm for employees on a daily basis. We have begun a conversation about the importance of skin health in the workplace, and the goal will be to continue to develop that - making more employers and employees aware of the risks and consequences of OSDs. There is a need to make skin health a priority across every sector. And the next step towards that will be to educate and train employees about why compliance is vital - for them and their employers.
What developments can we expect to see at Deb both as a business and within its product offering - during the next three to five years? For more than 80 years we have been at the forefront of research into skin care products and dispensing systems, and you can expect that to continue long into the future. We have a reputation for ‘world firsts’, and we consistently invest more in R&D than any other occupational skin care specialist. There are a number of innovations we are pursuing that will improve skin health in the workplace while strengthening our position as a market leader. Over the next three to five years, we will continue to develop our ‘Make hands matter’ programme - creating new education tools that help change the way employers and employees think about skin health. We will back this up with even more sophisticated technology and tools to improve the way workplaces are able to monitor hand hygiene and skin health compliance. Our goal is to create a culture of effective skin care in every workplace and every development or innovation will contribute to achieving that aim.
WWW.CLEANINGMAG.COM
OCTOBER 2017 25
C&M
CHISWICK PARK
Park life CHISWICK Park is no ordinary business environment. It is home to some of the world’s leading companies, and home during the day to thousands of working people. Everything about the place pays homage to its operator’s all-pervasive belief that ‘if people enjoy work they do better work - if they do better work, companies have a better business’. It’s welcoming, modern, vibrant and, above all else, spotlessly clean and flawlessly
Keeping the extensive and very impressive complex at Chiswick Park in pristine condition – inside and out – all year round is no easy task, yet it is one that JPC Cleaning has managed for the past 11 years. Following a recent retender process, the contract has been awarded to JPC again. Neil Nixon visited West London to find out why.
maintained. Enjoy-Work, above all else Chiswick Park delivers a
fondly referred to as the ‘Cheesegrater’, Harrods
JPC began a new £1.3 million contract at the end of
The incumbent cleaning provider since 2006,
difference: ‘A commitment to delivering an enjoyable
Estates, Broadgate Estates, Singapore Airlines,
2016 for a further three-year period after a successful
working experience all year round – from the huge
Blackstone Group, Jones Lang LaSalle, and the Ritz
retender to site management company, Enjoy-
on-site health and fitness centre to the variety of
Casino.
Work. Chiswick Park comprises award-winning
events, clubs, ideas and touches that make the
accommodation arranged as a necklace of 12 office
working day something to look forward to.’
buildings, each facing into an inner garden with two-
Regent Samsic’s joint managing director, John Critchell, said: “We see this very much as a merger rather than an acquisition, and one offering great
tier lake, waterfall, decked boardwalk, pathways,
JPC Cleaning
and a variety of tree planting to its landscape.
JPC Cleaning was acquired by Regent Samsic in
shared from both sides. Regent Samsic London
early 2016 having been established by managing
has acquired a solid platform to grow and develop
London, the national road and rail network and
director, John Conry, in 1987. The company enjoys
further its Greater London market portfolio on the
principle international airports, Chiswick Park also
a turnover of £7 million and employs 280 personnel
back of some excellent reference sites supported
enjoys close proximity to the diverse shops and
across some of London’s most prestigious buildings
by an enhanced professional operations team. In
numerous restaurants of Chiswick. But, according to
and office parks including the Leadenhall Building,
turn, JPC is opened to substantial opportunities
Excellently located for rapid access to all of
26 OCTOBER 2017
benefits to both parties with best practices to be
WWW.CLEANINGMAG.COM
CHISWICK PARK
C&M
teams on-site – cleaning, landscaping etc – work extremely well together and this makes a huge difference. We have evolved the cleaning service as the park and its population has grown, and have used new technology and systems as appropriate to enhance the offer. Sustainability and recycling have particularly been under the spotlight, and the cleaning team has achieved some great successes outside of London to develop some of its business
cleaning service? “We’ve introduced over 10 CSR
on a national level, especially in the property
programmes involving the local community,
management and casino markets where the
delivered over 120 product or service innovations
operations team - at Chiswick Park they call it
company has demonstrated significant expertise
to benefit the park and its guests, reduced
‘Enjoy-Tomorrow’. A spokesperson for Enjoy-Work
across numerous contracts.”
our carbon footprint by 80% by changing
said: “Whatever we do today has an impact on
ways of working and introducing innovative
tomorrow, from eliminating waste to landfill, to
equipment, reduced chemical usage by 30%,
offering work experience to local students. We
My host for the day was Sandrino Vieira, guest
and cut consumables usage by nine million
believe that companies should be doing everything
services manager at Enjoy-Work and an employee
paper handtowels per year – and that’s just the
they can to make the world a better place. It takes
of JPC Cleaning. He explained: “This is a 33 acre
beginning,” said Vieira. “We have also introduced a
the passion and commitment of a dedicated team
development housing over 55 international
bespoke cleaning programme to each of our nine
to drive this forward and an engaged and enthused
companies in 12 buildings. It is home to over
buildings and an innovative waste and recycling
business community to help us gain enough
10,000 workers – or guests as we call them – and
strategy that allows us to monitor each guest
momentum to make a real difference.”
we clean nine of the 12 buildings as well as all
company’s recycling performance.”
The contract
external and pedestrian areas. Over the term of
The cleaning operation runs seven days
in these areas.” Sustainability and CSR are key focuses for the
And the difference is clear to see. People enjoying their place of work – because of
the contract we’ve cleaned over 79,000 windows,
a week, 24 hours a day. And it shows. Matt
its facilities, but also because it is so well
carried out over 1 million toilet spot checks, and
Coulson, operations director at Chiswick Park,
maintained. China Investment Corporation – the
237,000 toilet deep cleans! We currently have 77
said: “The park looks better than ever. We have
park’s owner – brings people from all over the
team members onsite, comprising 34 nationalities
just completed a full inspection audit and the
world to Chiswick Park, using it as a showcase
speaking over 27 different languages.”
results were the best we have ever achieved. This,
for how things should and can be done. In no
I believe, is due to the bespoke cleaning service
small way is this down to the JPC Cleaning team,
the role Sandrino Vieira and his team play at
offered to each building user. Team members
working as part of Enjoy-Work, at London’s
Chiswick Park, but what do they do above and
providing the cleaning service are taking on more
premier business destination.
beyond providing an extremely high quality
responsibility, and rising to the challenge. All the
WWW.JPC-CLEANING.COM
Everyone on site is extremely positive about
WWW.CLEANINGMAG.COM
OCTOBER 2017 27
C&M
HEALTHCARE
Too busy to wash? Pressure of work is often quoted as one of the reasons behind low hand hygiene compliance in the healthcare sector. So what can be done to make hand washing quicker and easier for healthcare staff? Ian Catchpole from global hygiene provider Tork considers the issue. So what can be done to speed up the process?
when they run out. Soap refills should offer a
[1] revealed that some hospital nurses have been unable to complete compulsory infection
According to the World Health Organisation it takes
maintenance checks. And they should be housed
control training - simply because they were too
between 40-60 seconds to complete a thorough
in user-friendly dispensers that require little time or
busy. Fewer than 10% of nurses on one hospital
hand wash and dry in order to ensure patient
effort to use them. Tork Foam Soaps, for example,
ward completed essential hand hygiene training,
safety. The process involves thoroughly cleaning
come in sealed cartridges that hold 2500 shots of
blaming pressure of work. And only a third of staff
the palms, fingers and backs of the hands using
soap per refill, more than twice the amount in an
members on a second ward managed to find the
soap and water and then drying them thoroughly
average liquid soap dispenser. And they are housed
time to take a course on preventing the spread of
with a single use towel [2]. While this procedure can
in units that require a particularly low push-force to
infections. This is a timely reminder that healthcare
obviously not be skimped, steps can be taken to
use them.
staff are now so overstretched that they are unable
ensure that there are sufficient hand wash stations
to carry out vital tasks - and that includes educating
and that these are kept well stocked with user-
hygienic, high-capacity systems. The Tork Matic
themselves about infection control.
friendly soaps and hand towels. And all dispensers
Hand Towel Roll works well here, for example, as
should maximise hygiene by preventing any
the dispenser ensures a long-lasting supply and
contamination of the product before use.
gives out one sheet at a time to prevent the risk of
A NEWS report published in The Times this summer
Lack of time seems to be a common factor when it comes to hand hygiene barriers including a lack of time to attend training. Numerous studies into hand hygiene compliance in healthcare
For example, soaps should be supplied in cartridges that are pre-sealed and easy to change
sufficient capacity to prevent any run-outs between
Single-use hand towels should be supplied in
cross-contamination. Continued on page 30
facilities have demonstrated that a shortage of available time in the hospital setting always features prominently as a reason for failing to wash the hands. And since hand hygiene is a key barrier to healthcare-acquired infections it is obviously vital that this situation is addressed.
28 OCTOBER 2017
WWW.CLEANINGMAG.COM
SprayPro Inox Professional spray mopping
SprayPro Inox is the professional, ready-to-use floor cleaning system. Just fill the handle with solution, attach the mop of your choice and you are ready to clean. No buckets and presses are required as everything is contained within the handle, making it ideal for sites with limited storage. Wet, damp or dry mopping? Washing facilities or not? No problem! SprayPro Inox is compatible with all leading single and multi-use floorcleaning systems, allowing easy adaptation of your on-site conditions and needs. With no need for wringing of mops or filling/emptying heavy buckets SprayPro Inox is simple and easy to use making it ideal for use by both professional and semi-professional cleaners. Tel: 01706 759597 Email: vileda.professional.uk@fhp-ww.com www.vileda-professional.com/en-GB
C&M
HEALTHCARE
Taking control of infection WITHIN a medical or healthcare environment,
The original dry steam technology supplier -
infection control and the fight against so called
OspreyDeepclean - has borne witness to the subtle
steam is superheated to approximately 180°C and
superbugs continue to be two of the biggest
but definite changes in attitude towards infection
works quickly to remove dirt, pathogens and their
concerns for healthcare professionals. The
control during its 18 years in the market. Even as little
biofilms - including MRSA, Acinetobacter, Klebsiella
government body NICE (National Institute for Health
as 10 years ago, infection control was viewed as a low
and C.Difficile - via vacuum extraction and/or
and Care Excellence) has recently revealed that
status job carried out by only a couple of members of
microfibre. It is incredibly environmentally friendly,
MRSA and C. difficile contribute to as many as 15,000
staff per hospital. Fast forward to the present day and
using only water as an alternative weapon against
patient deaths each year, 5000 of which are a direct
infection control staff are an essential, critical part
HAIs and thus discouraging any antimicrobial
result of the patient contracting a superbug. NICE
of any healthcare team or environment, utilising the
resistance. It works by heating a small amount of
concludes that these figures are ‘unacceptable’
latest innovative technology to combat Healthcare
cold, clean tap water (1 litre of tap water converts
and that many of the deaths could be avoided if
Acquired Infections (HAIs). And yet therein lies a
to approximately 1600 litres of dry steam vapour)
staff simply washed their hands regularly. But is it
contradiction. Recent trends illustrate a reform
to boiling point whereby it becomes a ‘dry gas’
really that simple? Thomas Stuecken, chairman of
back to more traditional regimes when matrons
containing very few water particles. The heat from
OspreyDeepclean, reports.
ruled our hospital wards and ‘good old fashioned’
the vapour saponifies dirt, grease and grime, making
Much of the focus - quite rightly - is about
happen with hazardous cleaning chemicals. Dry
deep cleaning practises were the norm. And it is
it ready for removal. Surfaces are left sanitised,
personal and general hygiene. However, dealing
these traditional regimes that the very modern dry
decontaminated, dry, and ready for immediate
with pathogens that are becoming increasingly
steam vapour technology from OspreyDeepclean fits
use, thus avoiding unnecessary downtime more
resistant to the very chemicals employed to kill them
so seamlessly. The cleaning industry is essentially
commonly associated with traditional cleaning
means at best a haphazard result and, at worst,
going back in time with its cleaning practises and
methods.
disaster for the infected patient. A far more reliable,
utilising new technology in the process.
safer alternative to this broad use of chemicals,
It is easy to see why dry steam is fast becoming
There is no doubt that the cleaning industry and the fight against HAIs will continue but the very clear
and one growing in favour with many hospitals and
the chosen method for healthcare sanitation. It
message from OspreyDeepclean is that, as the HAIs
residential care homes, is the use of steam sanitising
quickly penetrates deep into surfaces without
evolve, so will the technology to fight them.
equipment.
causing surface damage or destruction, as can
WWW.OSPREYDC.COM
Continued from page 28
include the fact that frequent washing irritates the
According to the WHO guidelines, hand washing
And hand hygiene compliance has been shown
skin; that gloves are deemed to make hand washing
to rise on wards where surveillance has taken place
may be replaced with sanitising in situations where
unnecessary and that some healthcare workers
or where a hand hygiene campaign has been run.
the hands are not visibly soiled and where there is
have a lack of understanding of the importance of
no time to wash. Here the placement of dispensers
hand hygiene.
is all-important if the process is to be sped up. There should be no requirement for busy
The skin irritation issue can be addressed by
The recent hospital report was regrettable, but it should be seen in perspective. The health watchdog carrying out the inspection also added
providing soaps that are extra mild and towels that
that the majority of patient equipment at the
healthcare staff to waste time walking to and from a
are extra soft. Moisturisers should also be made
facility was clean and that staff generally knew
sanitiser dispenser: hand rubs should be available
available for use after washing since healthcare
how to clear up spillages. So it may have been that
at the point where they are needed. Studies have
workers will be much more willing to wash and dry
overstretched staff were missing their statutory
shown that the number of sanitiser dispensers
their hands thoroughly if they are supplied with
training because they were too busy carrying out
supplied is less important than where they are
user-friendly products that are kind to the skin.
their day-to-day jobs efficiently.
positioned. According to one study, optimising
It should also be made clear to hospital
With budget cuts and an ageing population, the
dispenser placement can increase usage by more
staff that thorough hand washing and drying is
pressure on health facilities is unlikely to be relieved
than 50% whereas simply increasing the number of
essential both before and after putting on gloves,
any time soon. But the NHS is doing an incredible
dispensers has a much lower impact on usage.
since bacteria can flourish in the warm, damp
job in extremely difficult circumstances, and this
While every hospital is unique, Tork has issued a
atmosphere that gloves provide. And there should
will only improve with the aid of user-friendly
guide [3] to optimum sanitiser dispenser placement
be better education about the importance of hand
products in convenient locations along with simple
at the hospital entrance, the nurses’ station, in a
hygiene in healthcare - which brings us full circle to
visual reminders to prompt healthcare staff to wash
single bed room, and on a four-bed ward. Tork
the nurses’ claims that they are too busy to carry
their hands.
Alcohol Gel Hand Sanitiser is available in dispensers
out compulsory training.
WWW.TORK.CO.UK
for general use as well as in smaller formats that
Visual prompts and hand washing reminders can
can be clipped to a patient’s bed or issued to a
improve this situation. Badges worn by healthcare
medical worker.
workers that light up green after each hand hygiene
Shortage of time and lack of user-friendly
procedure and flash red where too much time has
hand hygiene facilities are not the only barriers to
elapsed between hand washes have been available
hygiene. According to many studies, other factors
for some time and often prove effective.
30 OCTOBER 2017
1. www.thetimes.co.uk/edition/scotland/nurses-too-busy-toreceive-training-in-hand-hygiene-jx7h07hx7 2. www.who.int/gpsc/5may/How_To_HandWash_Poster. pdf?ua=1 3. www.tork.co.uk/about/hygiene/dispenser-placementhealthcare/
WWW.CLEANINGMAG.COM
HEALTHCARE
C&M
Sunrise improves carpet cleaning performance RETIREMENT and care home group, Sunrise Senior
the machine for us and we were
width and a 19 litre capacity
Living, has specified Polaris 800 cleaning extractors
struck not only at its performance
and the 700 has a 17 inch
for each of the four floors at its home in Virginia
but relative ease of use. Some of
cleaning width and a 26.5
Water, Surrey. The machines are made by Prochem
the housekeeping team members
litre capacity. The Polaris 800
Europe, based in nearby Chessington.
are slightly built and I was worried
and 1200 are both fitted with
the machines may be too heavy
twin 2 stage vacuum motors
provides high-quality, personalised dementia care
but they managed them with no
and feature a 19 inch cleaning
and assisted living together with respite care, and
problem at all and were thrilled.”
The Sunrise Care Homes Virginia Water home
is equipped to a high standard with ensuite rooms,
Sunrise’s Virginia Water home has deployed
width. Tank capacity for the 800 is 30 litres whilst for the 1200 it is 45 litres.
dining, activity rooms and lounges, 24/7 bistro,
a Polaris to each floor of the home for swift and
and wheelchair-friendly, landscaped gardens. High
easy access to areas to be cleaned and also to
behinds, in effect users pull them along assisted by
quality interiors demand equally high levels of
avoid cross-contamination. The machines are at
the brush rotation. Connect any of these machines
upkeep.
work constantly and all is working well, helped by
with Prochem’s AC1041 hose and new Hard Floor
Prochem solutions. Tompkins continued: “We are
Squeegee Scrub Wand and their combined usage
clean was failing to live up to expectations at the
getting great results from Extraction Plus, Odour
not only enables fast and easy passes on large-
94-room care home, housekeeping manager Betty
Fresh and Liquid Defoamer.”
scale carpeted areas but also on hard-floors. The
When the previous equipment being used to
Tompkins contacted Prochem Europe distributor
Polaris technology is particularly well suited
Whilst these machines are described as walk-
Hard Floor Wand’s rotatable head allows users to
Wightman & Parish. Paul Reuben duly suggested
to high volume areas, ranging from long corridors
effectively clean greasy kitchens or heavily soiled
that Sunrise considers the Polaris. No stranger to the
to large dining and conference suites. The range
bathroom floors with the hard brush side of the
brand, Tompkins had used Prochem technology at
comes in four different sizes which vary according to
head and then extract with the squeegee side. More
her previous home. She said: “I already knew they
capacity, brush width and vacuum motor output but
versatile still, all Polaris machines can be used with
were proven as efficient and easy to use machines
all come fitted with a 120psi pump.
a hose and wand or hand tool for smaller areas and
and the chemicals from Prochem are also first class. Phil Jones came over and demonstrated
The Polaris 500 and 700 have a single 2-stage vacuum motor - the 500 has a 14 inch cleaning
upholstery. WWW.PROCHEM-UK.COM
Colorstar™ high definition logo mats Robert Scott’s new high performance, eco-friendly Colorstar mats are manufactured using high definition technology for photo-realistic designs and with 60 colours to match any décor. The range features unique PET yarn fibres made from 50% recycled plastic and with an excellent stain resistance, colour and wash fastness.
CONTACT SALES: 01457 819494 | sales@robert-scott.co.uk www.robert-scott.co.uk Untitled-6 1
WWW.CLEANINGMAG.COM
14/09/2017 11:23
OCTOBER 2017 31
C&M
HEALTHCARE
Dishwashing and laundry systems for healthcare establishments IN hospitals and healthcare settings
disinfection cycles which meet
such as care homes, where contract
Department of Health HTM 01-04
cleaning is a vital support service,
guidelines and prevent the spread
infection control is of paramount
of infection. These washers are
importance.
also tested and approved to WRAS
Miele Professional’s latest range
(Water Regulatory Advisory Scheme)
of professional dishwashers have a
category 5, ensuring that the washing
freshwater system that is designed
machine is able to prevent backfilling
specifically to achieve hygienically
of soiled or contaminated water from
clean results. Fresh water is pumped
the washer into the water mains
into the machine during each
supply.
wash phase as well as during the
Understanding the laundry
rinsing process - ensuring that no
requirements of a busy healthcare
plate or other utensil is washed
setting, Miele Professional listened
with the same load of water twice.
to the customer insights and
Furthermore, the temperature of the
developed its new Performance
water in the main wash is 60°C, whilst
and Performance Plus ranges. To
machines (in the cottons 60°C
tumble dryers, five dishwashers,
the final rinse takes place at 85°C,
save time without compromising on
programme) require up to 20% less
and two rotary ironers installed
held for five minutes, to ensure that
quality, the Performance machines
water and 30% less energy than the
on-site. Lynne Hargett from Sentinel
all bugs and bacteria are eliminated
clean in cycle times from just 52
previous generation.
Healthcare said: “Miele Professional
to a medically-approved standard of
minutes. The Performance Plus
thermal disinfection.
range offers an even faster cycle time
recently invested in Miele Professional
that they allow us to operate our
from just 45 minutes, plus a range of
laundry and dishwashing equipment
laundry without interruption on a
laundry is another key concern in
programmes to suit every need. The
is Sentinel Healthcare, a privately-
daily basis. They keep our homes
healthcare settings. Soiled laundry
Performance range has an improved
owned group of nursing homes
running the way they should be and
can potentially be the source of
heating system and the ability to
situated in and around the New
we would definitely recommend them
infection-spreading and pathogenic
specify load sizes, which means
Forest. Across the Sentinel Healthcare
to other nursing homes.”
micro-organisms. Miele Professional’s
less water, energy and detergent
homes there are now three Miele
WWW.MIELE.CO.UK/
washer extractors have thermal
are used, while Performance Plus
Professional washing machines, four
PROFESSIONAL
Hygienic processing of
One healthcare business that
machines are so reliable and robust
Helping to prevent infection and cross contamination ROTOWASH UK was established
works exceptionally well on
and general areas without fear of
engineers in the field additionally
in 1981 to distribute high quality
textured surfaces, such as safety
cross contamination.”
supported by a workshop at the
industrial floor cleaning equipment,
flooring, tiles and carpets, and
manufactured to BSI and similar
carries many endorsements from
importance on the after sales
international standards by the
leading flooring manufacturers.
service and maintenance
Rotowash factory in Austria.
Rotowash uses up to 90% less
Rotowash makes a range of
water and chemicals than other
floor cleaning machines that are
systems, and because it is
efficient servicing support.
Just because the floor covering
used extensively on hard floors,
supremely portable, one
This covers both scheduled
is different does not mean that
safety floors and carpets. It has a
machine can be used
preventative maintenance
the system of cleaning also has
significant presence in both the
throughout the premises.
visits and requests for
to change. The versatility of the
private and public sectors with
With colour coded
service calls. The service
Rotowash system allows it to clean
many hospitals and care homes
brushes one
operation is controlled from
effectively most types of flooring,
entrusting their cleaning regimes to
machine can
the company’s UK head
including carpets and entrance
Rotowash equipment.
be used in
office
matting, quarry tiles, through to
Julian Stone, managing director of Rotowash UK, said: “The system
32 OCTOBER 2017
The company places great
operation, ensuring that customers receive swift and
in Isleworth, with a
head office for more complex repairs. Julian Stone continued: “Care homes and hospital environments are constantly being altered.
bathrooms,
team of nationally-
modern, slip resistant surfaces.”
kitchens
based experienced
WWW.ROTOWASH.COM
WWW.CLEANINGMAG.COM
HEALTHCARE
Silver lining in war against superbugs
C&M
and silver ions, with their very high efficacy and nontoxic properties, can quite easily be manufactured into plastics, polymers, paints, textiles, fabrics, ceramics, paper, board and many other materials. Lots of real data is available too from surfaces prevalent in a host of environments, confirming that the efficacy of antimicrobial technology in real-life healthcare settings is comparable with that shown in laboratory validation testing. Healthcare facilities looking to adopt the technology should choose a product containing a regulated antimicrobial that is compliant with BPR/
Dr Michail Karavolos of BioCote Ltd explains the unique benefits of antimicrobial technology as part of the wider solution to cross-contamination in healthcare environments.
EPA regulations, plus the additive contained within the product needs to be appropriate for the market sector. It should also be continuously quality control tested to guarantee high levels of antimicrobial performance - and not just during the initial development of the treated material. The additive manufactured into the product
WITH Public Health England predicting that
species) and even viruses like H1N1 and H7N9 -
is best supplied by an experienced and trusted
increasing antibiotic resistance could lead to 10
through proven protein and oxidative damage,
antimicrobial solutions provider too, while the
million deaths by 2050 worldwide, plus leading
membrane disruption and DNA interference.
product has to be correctly labelled in line with the
economist Lord Jim O’Neill saying it could cost the
Along with Acinetobacter and Pseudomonas,
classifying, labelling and packaging guidelines for
global economy $100 trillion - reducing Healthcare-
CPE has been classed as the most ‘critical’
Associated Infections (HCAIs) can only be achieved
group of bacteria by the WHO, because it poses
by NHS estate managers being more open to
a particular threat in hospitals, nursing homes,
programme of a particular department they could
technology that provides innovative property
and among patients whose care requires devices
quite simply make a big starting difference with
solutions.
such as ventilators and blood catheters. CPE also
antimicrobial treated paint. Key touch points, like
encompasses the likes of Escherichia, Shigella and
door handles, soap dispensers, grab rails etc, could
and control strategies (including hand hygiene,
Salmonella and, having been evidenced to survive
also be cost effectively converted.
cleaning and training procedures) has long proven
for many months on hard surfaces, can cause
to be ineffective - with 37,000 attributable deaths
sometimes deadly infections like septicaemia and
remove the need for regular cleaning, but it is
in Europe each year (European Centre for Disease
pneumonia.
the best complementary strategy available - with
The current HCAI regime of infection prevention
Prevention and Control), plus annual financial
treated articles. If a facility was to embark on a refurbishment
Granted, antimicrobial technology doesn’t
With the numbers of antibiotic resistant
integrated antimicrobial protection providing a
losses of approximately €7 billion in Europe and 16
bacteria continuing to grow, current methods to
much more comprehensive and robust solution
million extra days of hospital stay required (World
control them are increasingly limited. However,
to contamination within hospitals, schools, care
Health Organisation).
antimicrobial technology can successfully
homes and an array of other highly populated
be combined with thorough hand-washing
environments.
What’s more, the built environment is playing a major part in spreading the infection.
practices and regular cleaning to minimise cross-
Healthcare settings particularly, along with
contamination and become an essential and
significant decreases in microbes in just 15 minutes
other highly populated environments, are a
proactive element of healthcare infection control.
and reductions of up to 99.5% are achieved in
breeding ground because of shared facilities and
Because it does not wear out or wipe
With BioCote protected surfaces there are
two hours. It works continuously and will last for
enclosed environments, circulated air, common
off surfaces, it can provide a continuous
the functional lifetime of the product and help
contact surfaces, and extended mixing. Common
decontamination effect and in a ‘live’ 18-month
maximise existing hygiene processes - plus it’s stable
disinfectants have limited residual effects and
hospital case study, BioCote antimicrobial protected
and will not negatively affect product appearance or
bacterial populations are rapidly displaying
materials regularly demonstrated reductions in
performance.
increased resistance to them.
bacteria of up to 98%. Indeed, results also indicated
BioCote silver ion antimicrobial technology
It’s also unique in that products are required
lower numbers of bacteria on other untreated
to deliver on the company’s self-imposed levels of
makes all kinds of surfaces inhospitable to
surfaces too, due to the fact there are fewer
antimicrobial performance before they can carry
pathogenic microorganisms. It has a multi-modal
bacteria being transferred - so using a number of
the trademark and, under a legally binding contract,
action and is effective against a wide range of
antimicrobial objects in hygiene conscious settings
BioCote specifies regular and stringent quality
leading superbugs (including MRSA and ESBL-
even helps reduce the chance of pathogen spread
control testing procedures for all of its customers. It’s
producing E. coli, Clostridium difficile and Klebsiella
to the wider untreated environment and causing
also the only antimicrobial technology in the world
pneumoniae, plus carbapenemase-producing
disease.
to be HACCP certified as food-safe and suitable for
Enterobacteriaceae or CPE) destroying up to 99.99% of bacteria, fungi (including invasive Candida
WWW.CLEANINGMAG.COM
Since antimicrobials first appeared, there is now the capacity to treat a plethora of material types
addition to food contact products. WWW.BIOCOTE.COM
OCTOBER 2017 33
C&M
HEALTHCARE
NHS Trust achieves ISSA CIMS accreditation HUDDERSFIELD Royal Infirmary, part of Calderdale
management, operations, systems, and performance
process with the British Institute of Cleaning
and Huddersfield NHS Foundation Trust, has
management. Whilst CIMS is a cleaning industry
Science. This followed further success in becoming
recently achieved accreditation to the Cleaning
based standard, it can be clearly applied to the
an accredited training organisation. The ‘centre of
Industry Management Standard.
healthcare environment. Achievement of the
excellence’ is now approved by BICSc for the training
standard demonstrates the ability and commitment
and assessment of all staff in the cleaning team. This
facilities, said: “Over the past three years we have
of the Trust to deliver consistent quality services in
was achieved in October 2015.
transformed the way we deliver cleaning services
the hospital environment that meets the needs and
The Trust also implemented an independent
at Huddersfield Royal Infirmary, the achievement
expectations of patients and clinical colleagues. The
service performance function that monitors cleaning
of CIMS accreditation now gives us a platform for
standard focuses on six areas of best practice: quality
performance standards against required outcomes
delivering a sustainable quality environment for our
systems; service delivery; human resources; health,
in order to maintain a consistent level of service.
patients.”
safety and environmental stewardship; management
David McGarrigan, associate director, estates and
As one of only two NHS Trusts to achieve the CIMS standard, the Trust gained its CIMS
commitment; and green building. The pathway to CIMS accreditation began
The Trust considered a number of options in terms of a management framework but wanted a system that was specific to the cleaning industry.
accreditation with honours. The certificate
in 2014, when the estates and facilities division
This is where CIMS became the provider with its
was presented by Karel-Jan Boel, ISSA director
undertook a major business redesign programme
external assessment by an independent auditor.
programme development for Europe, Middle East
that resulted in a revised management and
and Africa. Karel-Jan Boel, travelling from his base
supervisory structure within the cleaning service
level of service quality, it does offer a systematic,
in Belgium, praised and thanked all the staff at HRI
department. Working closely with the Trust’s
simple and effective management framework
for their hard work and commitment to achieving
infection prevention and control team, the
specifically developed to support cleaning
the standard and emphasised the important part
department embarked on a cleaning redesign
organisations. The Trust recognises the importance
cleaning services and staff play in the healthcare
programme that focused on compliance with
that cleaning services and cleaning operatives play
sector. The award was received by Brendan Brown,
the National Clean Specifications and the
in providing high quality healthcare services to
executive director of nursing and deputy chief
implementation of ‘PAS 5748 2014 - Specification for
patients. It also recognises and values its staff for
executive for the Trust. He also thanked and praised
the planning, application, measurement and review
their efforts at a particularly demanding time for the
all the cleaning services team for their efforts and
of cleanliness services in hospitals’. Each functional
NHS. Accreditation to CIMS is recognition of the hard
hard work in delivering service in challenging times
area was measured and risk assessed in accordance
work and dedication of its cleaning operatives.
for the NHS. The Trust also thanked Lynn Webster
with PAS 5748, from which appropriate cleaning
of LWC Consultancy as the I.C.E. consultant for her
frequencies and method statements were developed
starting point to delivering and sustaining first class
support in developing the required systems and
including cleaning times and workforce modelling.
cleaning standards across the organisation. Whilst
Whilst CIMS does not provide a guaranteed high
The Trust sees the accreditation to CIMS as the
processes in accordance with the CIMS standard.
The next phase was to establish an effective
there is still much work to do to fully embed the
CIMS is an evidence based management
training programme. The Trust is committed to staff
CIMS principals and deliver the required training
standard that focuses on the characteristics
development and understands that to achieve high
and development of staff, over the last two years
required to deliver a successful cleaning programme
standards service staff need to have the appropriate
standards have consistently improved. The Trust is
and supports service providers in developing a
training and development opportunities. The
not complacent and is committed to sustaining and
customer centred delivery model. It underpins
department reviewed a number of options for staff
improving quality in all its non-clinical and clinical
all aspects of the cleaning programme including
training and decided to use an externally accredited
service provisions.
34 OCTOBER 2017
WWW.CLEANINGMAG.COM
HEALTHCARE
C&M
by healthcare staff: cleanse, sanitise and care. This revolves around staff members frequently using hand hygiene products at regular intervals recommended by the WHO’s ‘Five moments’. This field-tested, user-centred approach defines the key times when healthcare workers should perform hand hygiene. The DebMed Sanitise dispensers incorporate Optidose which delivers exactly the optimum amount of sanitiser to meet WHO standards of 20-30 seconds wet time. One dispenser push ensures efficient hand hygiene, thereby eliminating the wasteful practice of staff needing to guess
Essential system designed to combat HCAIs
the correct dose and pressing multiple times as a consequence. The DebMed programme also includes a dedicated education and training platform that enables healthcare institutions to makes sure the highest standards of behaviour are in place
DEB has recently launched its DebMed programme
and accurately track compliance rates across their
at all times. This encompasses a training toolbox
to a wide range of healthcare stakeholders. DebMed
facilities.
designed to change behaviour by educating staff
is a unique, integrated hand hygiene compliance
The need for more effective monitoring
about best practice in how, why and when to engage in hand hygiene.
and skin care programme that is focused on setting
methods in the healthcare sector is clear. A lack of
higher standards in the fight against healthcare
hand hygiene compliance among staff continues
associated infections (HCAIs), incorporating three
to be of major concern in healthcare environments
“At Deb we partner with healthcare stakeholders
dedicated elements: essential products, vital
and, according to Deb, a significant contributor
to focus on fighting the crucial battle against cross
information, and highest standards of behaviour.
Paul Jakeway, marketing director at Deb, said:
to the spread of pathogens, which result in HCAIs.
infection. This can be combatted by effectively
DebMed is customised to each healthcare
Combatting the threat of HCAIs is crucial, with
cleaning the hands at critical times. We support all
environment and has been proven to increase
approximately 300,000 patients contracting an
aspects of the healthcare sector to make important
hand hygiene compliance by 25.5% and reduce
illness annually in the UK whilst being treated
changes in staff behaviour and meet the highest
HCAIs like MRSA by as much as 42% [1]. Central to
in healthcare premises [2]. MRSA bloodstream
standards of skin care through tailored provision,
this is ‘vital information’ - Deb’s unique electronic
infections and Clostridium difficile infections
education, training and a process of define,
monitoring system that is clinically proven to be
were recorded as the underlying cause of, or a
implement, empower, and embed.”
an accurate and reliable method of measuring
contributory factor in, approximately 9000 deaths in
WWW.DEBGROUP.COM
hand hygiene compliance against the World Health
hospital and primary care in England [3].
Organisation’s (WHO) ‘Five moments of hand
Supporting the effective monitoring of
hygiene’. This offers healthcare institutions the
compliance is ‘essential products’, the three step
ability to capture 100% of hand hygiene events,
hand hygiene protocol that should be followed
1. Kelly W.J. et. al; AJIC 20. 2. National Institute for Healthcare & Excellence, 2011. 3. www.england.nhs.uk/wp-content/uploads/2015/04/ 10-amr-lon-reducing-hcai.pdf
A fresh approach to healthcare cleaning WORKING in partnership with its dealers, Tomcat
are used, it offers an instant cost saving. No
UK is bringing the benefits of its Zero3 system to the
chemicals means no packaging and transportation
hospital and healthcare sector.
costs too.
Zero 3 is Tomcat’s on-board and on-demand
During the course of its operation, Zero3 is
aqueous ozone system for chemical-free cleaning.
produced on board the machine. The aqueous
Along with the visual clean stripe that has,
ozone is dispensed at the very front of the machine
according to the company, become synonymous
so aside from the obvious cleaning benefit, any
with TomCat oscillating floor scrubber dryers,
with ozone with before and after swab testing to
areas of the machine in contact with the floor or
the aqueous ozone takes care of the unseen but
evaluate the effectiveness of the process. This
waste water are also in contact with Zero3. This
important element of any floor cleaning process -
system of cleaning builds value and effectiveness
helps with any potential cross contamination issues
pathogens.
into the process by destroying known pathogens
when the machine is moved to different locations
that have developed a resistance to standard
around the site.
cleaning methods. Because no chemical products
WWW.TOMCAT-UK.CO.UK
An Adenosine Triphosphate (ATP) meter helps to demonstrate the unseen benefit of cleaning
WWW.CLEANINGMAG.COM
OCTOBER 2017 35
C&M
PRESSURE WASHERS
A hire pressure HOT pressure washers have been around since 1950 and, whilst we’re all familiar with the basic concept of this cleaning machine, in recent years the sheer versatility and power has developed somewhat to lead the humble pressure washer to achieve some
Andy Stephens, marketing manager at Clean Sweep UK, looks at the range of benefits to be had from hiring pressure washing equipment.
incredible feats. Back in 2013, the pressure washer was the cleaning machine of choice when the London Eye underwent its biggest clean-up
the tip of the iceberg. For a relatively low fee, you can enjoy the latest in pressure washer technology, safe in the knowledge that they have been properly maintained, cleaned and serviced. For those who need a surface cleaned quickly, hiring offers up the possibility of
improved hygiene, and a shorter working time.
getting a machine the next day. Plus, the HDS
So, what’s the best way to get your hands
pressure washer pumps out hot water resulting
to date, as a team of experts scaled the 440ft
on one of these machines? Since the economic
in faster dirt loosening and thus significant time
monument. It was a similar story in Brazil, where
crisis, there has been an increase in the number
savings of up to 35% compared to standard
15 Kärcher workers cleaned the imposing Christ
of businesses hiring their equipment. Whilst the
pressure washers. This hot water enabled the
the Redeemer monument overlooking Rio de
short-term cash flow gain is apparent, this is just
Continued on page 39
Janeiro. Whilst it is unlikely you’ll need a clean as sensational as this, it is comforting to know that the pressure washer is as at home on top of the largest monuments in the world as it is in a working kitchen. The principle of the pressure washer has been refined and advanced to a stage where it really is the cleaning machine of choice for a whole host of jobs. With the development of the next generation of Kärcher HDS pressure washers, these cleaning machines can now do more than ever, quicker and safer. They can run at up to 7250 PSI of pressure and not only clean, but even have the power to strip concrete. HDS pressure washers have been developed to provide better cleaning results, reduced cleaning agent consumption, shorter drying time,
36 OCTOBER 2017
WWW.CLEANINGMAG.COM
INTRODUCING THE NEW MOTORSCRUBBER STAIR BRUSH A must have for any facility with stairs, this brush helps improve the hygiene of high traffic areas by reducing dirt and bacteria travelling through a building. This unique 140mm deep brush cleans the uprise and the step simultaneously while the different length brush filaments give an exceptional deep clean to all hard floors including uneven and textured surfaces.
BIGGER CAN BE BETTER The new i-mopXXL delivers a 40%* productivity increase
XL v XXL
46cm
62cm
*40% more productive than the standard i-mopXL. I-mopXL - scrubbing width 46cm, i-mopXXL - scrubbing width 62cm.
C&M
PRESSURE WASHERS
The power to deliver DEMON International is a leading manufacturer
used by customers in the UK and overseas.
of high pressure cleaning products. One of only a
Since its launch it has gone from strength to
few UK companies manufacturing in the UK, it has
strength and is now available with an LPG engine
been in business for over 50 years.
to combat emission issues. The Combi is a flat
The company’s range includes petrol
surface rotary wash cleaner with a pressure
and diesel machines as well as the latest
washer, allowing the user to wash flat surfaces
developments in LPG.
such as pavements, walkways, cobbles, and more
It has been working with councils, local
using a high pressure cleaner and then quickly
authorities and contractors for many years and
and easily converting to a pressure washer for
understands the challenges they face.
cleaning buildings, park furniture and vehicles
The Hurricane Combi is one of the machines
with the addition of a lance. Denbigh Council now
developed by Demon. The innovative machine
has multiple Combis on its fleet for carrying out
is designed for street cleaning and is now being
street cleaning. Many FM companies also use the Combi for cleaning shop and supermarket car parks. David Walke, sales director at Demon, said: “It has been
time away from a water source and tackles
great to see companies, both
smaller removal jobs quickly and efficiently.
nationally and internationally, purchasing the Combi as
innovation in green cleaning with the LPG range.
they can clearly see the huge
With current emission laws being tightened and
advantage having two options
the increasing cost of fuel, the LPG engine offers
with the machine. One local
a creditable alternative. The new Honda GX 200
authority had a problem with
gas engine offers the market a green alternative
cleaning cobbles and wanted
to petrol.
to help avoid a slip hazard and
David Walke continued: “Engine powered
has taken on the Combi for that
machines will be required to be much more
specific cleaning task.”
efficient and the emissions reduced drastically in
Demon also manufactures
38 OCTOBER 2017
Most recently Demon launched its latest
the future. Fuel costs will also rise and restrictions
the Mini Bowser, a 150 litre unit
on fuel transportation will be increased. Demon
which is used for hard to reach
International is again leading from the front in
areas where water supply is an
green options, offering products designed for now
issue. The Mini Bowser provides
and the future.”
nearly 15 minutes of washing
WWW.DEMON-PRESSURE-WASHERS.CO.UK
WWW.CLEANINGMAG.COM
PRESSURE WASHERS
C&M
High pressure solutions THE cleaning process is not as easy as it seems:
and sectors such as car washes, garages and auto
Pure and the cold water high pressure washer
every environment, every situation requires its
body repairs, where removing grease, oil and fuel
PW-C40. The high pressure of this machine,
own solution, and the machine can determine
from the floor and tools is an important daily
combined with the purified water of the High
the effectiveness of the result. IPC Group offers
task, the requirements need a high performance
Pure, offers what it describes as an unrivalled
a full range of pressure washers, both cold
machine. The PW-H50 ensures the best constant
result.
and hot - a professional machine for every
heating capacity with the IPC exclusive boiler and
situation.
innovative pump.
The entry-level PW-C21 is a small and
The High Pure system is designed for
For graffiti removal, the best choice is IPC ECR - a patented machine with the functions of a high pressure washer plus a graffiti removal
versatile machine: you can move it wherever you
windows, and more specifically for solar panel
system, which uses pressurised water and inert
need with the dedicated trolley or, with the right
cleaning, often difficult to reach and to cover due
material for practical eco-friendly cleaning of all
support, you can fix it to the wall and have it
to their size and inaccessibility. Its main feature
surfaces. With its accessories, it is possible to
ready for when you need it.
is to use purified water, without chemicals.
remove graffiti and heavy dirt without damaging
However, sometimes a single machine is not
the underlying surface.
enough. IPC suggests a combo between the High
WWW.IPCWORLDWIDE.COM
Hot water high pressure washers are designed for tough cleaning operations. In environments
Continued from page 36
viable option, when you hire you’ll often receive
also significantly reducing cost of detergents.
pressure washer to be used in the clean Mount
a replacement machine in no time.
Furthermore, hiring the pressure washer means
Rushmore, where near boiling water was used
The complexity of pressure washers has
there is no significant initial capital outlay
on the famous sculptures in South Dakota.
increased somewhat since those developed in
- you’ll only pay for the time you need the
This heat also speeds up the drying process, so
the 50s, but with training included for all your
machine and there are no servicing bills either,
you’ll have a machine that is delivered quickly,
operatives, getting to grips with them has never
all resulting in a healthier balance sheet.
cleans quickly and leaves the surface ready to
been easier. As with most things, the pace of
use.
technological change in pressure washers
of the most difficult and impressive structures
seems to be increasing, with a large range to
in the world, including monuments in Brazil,
have the machine. The dirt and rigours that
choose from. When you hire, you’ll be provided
North America and London. What this means
the latest pressure washers can stand-up to
with expert advice to ensure you get the
for you is that they’ve been developed so you
is impressive, but there are occasions when
machine required for your application, plus
can clean quicker, access more areas than
repairs need to be carried out. When you
the next time you come to hire the machine
ever before and improve hygiene, whatever
hire your pressure washer, it will often be
you’ll be able to choose from the latest
industry you’re in. Whilst the cost of purchasing
supported by a full maintenance and service
machinery.
these technologically advanced machines can
Time can be just as critical when you
So, the pressure washer has cleaned some
package included as standard, meaning your
There are also several cost-effective benefits
own employees don’t have to carry out time-
associated with hiring an HDS pressure washer.
little as £100 for a week. That’s a lot of cleaning
consuming repairs to maintain the standard of
Cleaning can be done without disinfectant,
power for your buck.
the equipment. Should a first time fix not be a
not only reducing environmental impact, but
WWW.CLEANSWEEPHIRE.CO.UK
WWW.CLEANINGMAG.COM
be initially steep, hiring them begins from as
OCTOBER 2017 39
The Official Partner of the Cleaning Show
START PLANNING YOUR ADVERTISING FOR 2018 NOW
Cle an ing er of th e ial Pa rtn Th e Of fic
Sh ow
SE PT EM BE
R 20 17
The Offici al Partn er of the Clean ing Show OCTO BER 2017
PLUS: news • Industry • People s act ntr • Co • Products
PLUS: • Industry news • People
Follow us on Twitter
• Contracts • Products
T THE SCEN S OF SUCCES trol Odour Con solutions in ht the spotlig >>> page 26
GREAT MAKING A ESSION FIRST IMPR ng and the Street Cleani of outdoor ce maintenan spaces >>> page 38
FACE TO FACE
@CleaningMag
PARK LIFE Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park >>> page 26
With RPC bpi ducts Recycled Pro tery Bat and Fortis 24 & 36 >>> pages
TOO BUSY TO WASH?
Join us on LinkedIn
What can be done to make hand washing quicker and easier for healthcare staff ? >>> page 28
Cleaning & Maintenance Magazine
HYGIENE SERVICES MADE EASY Hiring pressure washing equipment has numerous benefits >>> pages 36
WW W. CL
Renew your subscription at: WWW.CLEANINGMAG.COM
EA NIN GM
AG .CO M
24/08/2017
09:58
WWW .CLEA NINGM AG.CO
M
p03_CM_Oct17_Editorial
_Front_Cover.indd 1
er.indd 1
l_Front_Cov
p03_Editoria
26/09/2017 13:39
Established in 1953 and always reaching the right audience
Official show magazine of
THE
CLEANING SHOW
The biggest read within the cleaning & support services sector Make sure you reach your audience and advertise with us. Published by
For further details please contact: Vanessa Van Santen-Smith, Sales Manager C&M Magazine T +44 1737 855041 M +44 7944 277598 E vanessavss@quartzltd.com
Michelle Andrews, Sales Manager C&M Magazine T +44 1737 855086 E michelleandrews@quartzltd.com
WWW.CLEANINGMAG.COM
COMPUTER SYSTEMS
C&M
Hygiene services made easy Rick Stoor, MD of Templa Computer Systems, explains how cleaning contractors are using cutting-edge software to manage the direct provision of hygiene services.
some reason, our operations coordinator, Sophie, must be able to access and update the system quickly and accurately. Because TemplaCMS Hygiene Services
IN a growing trend, cleaning contractors are
r A route planner to service
is an integrated system, she can make one
branching out into the direct installation and
all clients efficiently, but with
amendment, like dragging and dropping a delivery
servicing of hygiene equipment. Feminine hygiene,
flexibility for drivers to amend routes ‘on the
from one day to another on the planner, and the
air fresheners, roller towels, vending machines, dust
hoof’ when necessary.
software does the rest. Van teams will automatically
mats - by offering these services competitively as part of a ‘bundled’ cleaning contract, contractors can increase their chances of winning new business and add a lucrative source of income to their core cleaning service. At present, however, the majority of contractors buy in the services, which impacts negatively in three ways. Firstly, it means their margin is reduced when providing the service as an add-on to existing cleaning clients. Secondly, it reduces their competitiveness when bidding hygiene services as part of new contracts. And thirdly it makes it
r Empowering drivers via mobile technology to
see the update, invoices will be adjusted and our
check order details, add notes, take photos,
client will automatically receive an email. The last
confirm delivery, or flag up problems.
thing she wants is to have to make several phone
r Seamless integration between order placing and client billing. r Compliance with harmful product legislation, for example the creation of waste transfer notes. r Automatic communication of deliveries with clients via email. r Accurate reporting on revenue and profitability by route and by client.
calls or go into half a dozen screens to ensure that the change will take place and the client be invoiced correctly.” As Sophie herself said: “For me the beauty of the software is its simplicity and flexibility. The moment I log in I have all the information about clients, products, deliveries, and pricing completely at my fingertips. For our van teams, it’s being plugged into a live system and managing their work
unattractive for them to offer the services on a
Case study - Flush Hygiene
standalone basis to locations where they do not
Based in Orpington, Flush Hygiene is a division of
that our clients get a first-class service.”
have the cleaning contract.
So Clean Cleaning and Support Services, with over
WWW.TEMPLACMS.CO.UK
Yet many contractors have both storage space
300 hygiene services clients in London and the
and vans that are by no means fully utilised. This
south east. So Clean was already using TemplaCMS
offers them the opportunity, if they can find an
integrated management software to run its contract
efficient way of managing it, to provide hygiene
cleaning operation. So, when Templa launched its
services directly and open up a new revenue
new integrated Hygiene Services module, it was a
stream. As with any such opportunity, however, the
logical step to transfer the Flush Hygiene business
first step is to find the right business software to
over to it.
manage the service.
How to choose the software
Nick Gasson, Flush Hygiene’s managing director, said: “Supplying hygiene services is not as simple as it sounds. With a van fleet servicing
The key features to look out for with hygiene
300 clients every month, staying on top of the day-
services software are:
to-day operation is essential. When a client calls
r Easy set-up of client accounts: products,
to place an additional order, or a driver phones
quantities and replenishment interval.
WWW.CLEANINGMAG.COM
via their mobile devices. The combined result is
in sick, or a delivery needs to be rescheduled for
OCTOBER 2017 41
C&M
COMPUTER SYSTEMS
Lynda Allan, director of Polished Insurance Services, reports.
Cyber-attacks – are you covered? a serious issue for all businesses, with 875,000 UK-
Denial of service cyber-attack
based SMEs suffering a cyber security breach in the
A business suffered a persistent
against any employee or senior
last 12 months alone [1]. Recent research revealed
‘denial of service’ cyber-attack
executive that results in the
that almost one in six SMEs have fallen victim to a
which affected all its websites.
transfer of business funds to an
cyber-attack in the last 12 months, and one in 10
The wider issue became apparent
unintended third party.
small businesses have experienced a cyber-attack
once the websites were back up and
Reimbursement of personal funds
costing more than £50,000.
running. As soon as the customers logged on to
CYBER-crime is on the increase and is becoming
Cyber-attacks are financially damaging, can
r
Any phishing, vishing or
other social engineering attack
In addition to the reimbursement of funds
their accounts, they could view another customer’s
to the business, your cyber and data breach
damage business reputations and will seriously
details including all their financial information.
insurance cover should also reimburse personal
affect the day to day running of your business.
This incurred an insurance claim totalling £62,000.
financial loss, as a direct result of any third party
Recent research revealed that the top threat
with cyber liabilities and we expect that, sooner
Does your business have the right insurance cover in place should a cyber-attack or a data breach happen to you?
rather than later, regulatory action will be stepped
Cyber and data insurance cover provides your
up. This means that there will be significant
business with the full support of a team who will
penalties incurred for businesses who have failed
protect your reputation, investigate and diagnose
to protect themselves.
the attack, and help you to secure your systems,
perceived today by a business is a cyber-attack and in second place is the threat of data breach [2]. Regulators across the UK are getting to grips
The following cyber-attacks happened over the last few years. Could this happen to your business and are you covered if it does?
Cyber-attack following a simple download
before getting them safely up and running again.
compromising the company’s network security, including: r The theft of money or other financial assets from a personal bank account, of any senior executive in your business. r Identity theft of any senior executive because of a privacy breach suffered by your business.
How much will cyber and data breach cover cost?
If your cleaning business has the right cyber
At Polished Insurance, we work with cleaning
and data breach insurance cover in place, you will
businesses of all sizes across the UK and we
benefit from processes that could help restore
understand the extent of cyber and data breach
your business’s capability, help you to get back in
insurance cover that is needed. It is essential
business swiftly, and reimburse the loss of both
that your insurance broker takes the time to
A third-party payment provider experienced a
business and personal funds from:
understand the exact nature of your business. Only
significant cyber-attack when two employees
r An unauthorised electronic funds transfer.
with this level of detail can you be provided with
opened an infected word document which
r Theft of money or other financial assets
an accurate and comprehensive package.
downloaded Crypto Locker malware on to the
from your bank by electronic means.
business’s network. This damaging data breach
r Theft of money or other financial assets
affected 5000 customer records. Users within the
from your corporate credit cards by electronic
business were prevented from accessing their own
means.
data and the entire network was down for over
r Any fraudulent manipulation of electronic
32 hours, incurring an insurance claim totalling
documentation whilst stored on your computer
£48,000.
systems.
42 OCTOBER 2017
WWW.POLISHED-INSURANCE.CO.UK 1. All figures, unless otherwise stated, are from YouGov plc. Total sample size was 1087 senior decision makers from British small and medium sized businesses (less than 250 employees). Fieldwork was undertaken 26 June - 4 July 2017. The survey was carried out online. 2. BCI: www.thebci.org
WWW.CLEANINGMAG.COM
To advertise please call 01737 855086
HYGIENE SUPPLIES
C&M PRODUCTS & SERVICES DIRECTORY PRESSURE WASHER CLEANING, HOT & COLD
FOR ALL YOUR CLEANING SOLUTIONS l Hot & Cold Pressure Washer Cleaning l Hard Surface Cleaning & Restoration l Graffiti Removal l Steam Cleaning l Chewing Gum Removal
l H igh Level External Cleaning l Fascia’s and Cladding l Gutter Inspection & CleaningSpace Vac equipment utilised where possible to avoid the need for working at height l Mechanical Sweeping
We are Safe Contractor approved, our staff are trained and certificated to work at height and are able to access up to 46 metres Tel: 01322 228302 Email: Enquiries@reactive02.co.uk Please visit our website for more information Website: www.reactive02.co.uk
Products & Services Directory To reach your potential customers advertise in C&M’s new Products and Services Directory. Contact us today to discuss your requirements: Michelle Andrews • 01737 855086 • michelleandrews@quartzltd.com
Untitled-1 1
WWW.CLEANINGMAG.COM
26/09/2017 13:34
43 OCTOBER 2017
C&M
PRODUCT NEWS
GETTING A HANDLE ON GERM CONTROL
P-WAVE has announced the launch of two new patented systems to help
CLEANING teams can now ‘cut the cord’ and
reduce the spread of germs from
vacuum more quietly and
door handles in high risk areas,
productively following the
such as kitchens and washrooms.
arrival in the UK of a cordless
The new P-Hold fits over the existing door handle - it comes in three sizes and takes just 30 seconds to
commercial vacuum cleaner from Turvox. The Valet Battery Upright
BATTERY UPRIGHT VACUUM NOW IN THE UK
install - and the P-Plate replaces
(VBU) is a light yet powerful
the existing push plate when there
upright vacuum, designed for
is no handle. Both systems are long
maximum productivity. Powered
lasting and low maintenance. They
by a lithium ion battery, the VBU
don’t require films, sleeves or gels and
provides more than 60 minutes’ continuous runtime. At the
instead utilise silver ion technology
Cleaning Show 2017 Innovation Awards, the machine won in
which interrupts a bacteria’s ability to
the carpet cleaning category.
form the chemical bonds essential to its survival. Dave Carson from P-Wave said: “No matter how exemplary
The Valet Battery Upright weighs only 5kg, and a convenient carry handle makes it easy to transport between cleaning jobs.
we are about our own personal hygiene, most of us approach
A battery level indicator ensures the user knows when the
the exit door with no small sense of dread. We all know that not
machine will need recharging. A full recharge takes no more
everyone washes their hands after using the toilet for instance,
than 2.5 hours, and the battery delivers 312W of vacuum motor
so what germs will the door be harbouring? With our new
power and a 3,000rpm brush speed. High filtration is provided
systems, that worry can be a thing of the past.”
by a HEPA 13 media bag.
WWW.P-WAVE.CO.UK
WWW.TRUVOX.COM
RECOGNISING that many carpets and rugs sold today are made from synthetic fibres, WoolSafe has
WOOLSAFE INTRODUCES CLEAN SEAL
introduced a new certification – CleanSeal - a testing and accreditation programme for maintenance products suitable for use on carpets and rugs and other interior textiles, made from synthetic fibres. CleanSeal is available worldwide to manufacturers and suppliers of cleaning chemicals, spot removers, soil and stain resist treatments, and other products used to maintain or enhance the performance and/or appearance of carpets and rugs. Amongst the first companies to receive accreditation in the UK is Host von Schrader. WWW.CLEANSEALAPPROVED.COM WWW.HOSTVONSCHRADER.CO.UK
C&M is a proud supporter of the following associations and events: THE
CLEANING SHOW
44 OCTOBER 2017
WWW.CLEANINGMAG.COM
PRODUCT NEWS
WITH so many cleaning products now available in the janitorial sector, Robert Scott has put together a new guide to help make it simpler to select the best products for the right cleaning area. The Bestseller Guide is a 16-page downloadable brochure, which includes star performers listed by the cleaning areas of
ROBERT SCOTT ‘STAR PERFORMERS’ GUIDE
top (ceiling or high spaces), middle (surfaces) and bottom (floors). To complete the range it has also included a selection of washroom, waste and outdoor products. “Most distributors now sell a wide range of janitorial products,
EDITOR
Neil Nixon neilnixon@quartzltd.com 07957 71316 SALES MANAGER
Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER
Michelle Andrews michelleandrews@quartzltd.com 01737 855086 PRODUCTION MANAGER
and machines,” said Robert Scott’s
Carol Baird carolbaird@quartzltd.com 01923 437619
sales director, Alastair Scott. “That’s
MANAGING DIRECTOR
including paper and chemicals, PPE
a big stock of products for the sales team to get to grips with and sell effectively. The
Steve Diprose
Bestseller Guide makes it easy… Many customers are already benefiting from using
Paul Michael
the new guide, and showing and sharing it with end-users.” WWW.ROBERT-SCOTT.CO.UK ISO 14001 is an internationally agreed standard that sets out the requirements for an Environmental Management System.
STAR PLATFORMS ACHIEVES ISO 14001
It will help Star Platforms improve its environmental
C&M
CEO
PAID SUBSCRIPTIONS
Elizabeth Barford subscriptions@quartzltd.com 01737 855028 CIRCULATION ENQUIRIES
Circdata quartzmedia@circdata.com 01635 879303
performance through more efficient use of resources and the reduction of waste. The standard has recently been revised (14001:2015) with key improvements such as the increased prominence of environmental management within strategic planning processes,
greater input from leadership and a stronger commitment to proactive initiatives that boost environmental performance. Ian Mitchell, Star Platforms operations director, said: “More and more of our customers were asking if we had ISO 14001 on their pre-qualifying questionnaires (PQQs) and we felt it would align Star Platforms with our clients and prospects if we achieved this accreditation. We take pride in having excellent environmental controls and engagement from all our staff and therefore already had many of the key components in place to pass the audits and achieve this
PUBLISHED BY
Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310
accreditation. Star Platforms is one of only a handful or privately owned powered access rental companies to have achieved ISO 14001 and considering we were only established in October 2014 it is something
ISSN: 1473 723X © Quartz Business Media, 2017
we are very proud of.”
All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.
WWW.STARPLATFORMS.CO.UK
Printed by Pensord Press Ltd, Cardiff, UK
WWW.CLEANINGMAG.COM
OCTOBER 2017 45
JOIN US AT THE MANCHESTER CLEANING SHOW The 2016 exhibition sold out with 70 exhibitors representing nearly all the major cleaning brands
THE MANCHESTER CLEANING SHOW WAS LAUNCHED IN 2016 AND CREATED A REAL BUZZ WITHIN THE INDUSTRY…
2,308 visitors attended with a combined purchasing power of over £218 million
The exhibition sold out in the first year and 100% of exhibitors
Organised by
surveyed said they would exhibit again Visitors attending were almost double expected targets – with 2,308 attendees over 2 days Serious PR exposure including BBC Breakfast’s Steph McGovern presenting business news from the event throughout the morning, BBC North West TV reports, exhibitors interviewed on BBC Radio 5 Live and regional newspaper coverage throughout the North West.
WWW.CLEANINGSHOW.CO.UK/MANCHESTER
Official media partner
THE REGIONAL DEDICATED CLEANING & HYGIENE EVENT CONTACT US TO BOOK YOUR STAND
A10
A11
A06
6x3
6x3
G02
G01
G03
G04
G10
3x3
3x3
G09
G08
Reserved
3x6
3x3
3x3
3x3
G12
G07
G15
Insuraclean
3x3
Sure Chem
4x2
3x3
3x3 G13
G14
3x3
Conference Area
Hydrachem
3x3
4x4
A05
RPC
F01
Floorbrite Cleaning Facilities Services
3x7
A04
Michelle Andrews Business Development Manager T: +44 (0)1737 855086 E: michelleandrews@quartzltd.com
F03
F09
F10
Kennedy Hygiene
Spinaclean
6x3
F20
Viper
F21
Arrow County
F07
F26
Reserved
3x6
6x3
3x6
6x6
3x6
F22 3x3
F25
3x3
F23 3x3
Host Von Schrader
F24
3x3
A20 4x3
4x3
Cleanlink Software
3x4
A22
Equipmart
NWC
E03
E01
Greyland
3x6
3x3
E05
E20
E10
The Supplies House
E22
Jangro
Killis
3x6
Bona Systems
3x3
E25 9x6
3x6
Karcher
D09
D10
D16
D15
D20
Decitex
A01
9x6
Astley Hire
3x3
6x3
Sebo
3x3
Karcher
3x3
C20
C11
9x6
Entrance
C27
Goizper
B01
B10
B15
Vaclensa
TC Cleaning
Reserved
3x3
C26
3x3
3x3
6x6
A25
C22 3x3
C25
3x3
OspreyDeep Clean
6x6
B11 6x9
B12
B18
3x3
3x3
A37
A36
3x3
3x3
3x3
3x5
4x6
A27
C23 C24
4x3
HPC Healthline
3x3
4x3
B22
Lifterz
B20
3x3
Bayersan
3x3
7x3
A39
A26
D23
3x3
B21
A40
3x5
3x3
4x3
D25
3x3
C21
3x3
3x3
Templa
3x3
A24
Dual Pumps
Skillweb
C14
D26
Ardleigh Green
3x3
Nilfisk
6x3
D27
D14
C10
C01
A38
E24
3x3
D22
Nexon Group
British Bins Prochem
3x4
“
6x6
7x3
3x3
D01 3x6
3x6
Cromwell Polythene
E02
A02 Buckeye International
John Lane Business Development Manager, Europe T: +44 (0)1737 855016 E: johnlane@quartzltd.com
“
Craig McKay, Sales and Marketing Director, Kärcher UK
G11
3x3
Reserved
Networking Seating
It’s been a fantastic show, attracting very high numbers of visitors to an excellent location.
A14
4x3
Reserved
Vanessa Van Santen-Smith Sales Manager T: +44(0)1737 855041 E: vanessavss@quartzltd.com
A12
Reserved
Networking Café
Lincoln Cleaning
3.5x3
9x3
A30
Morclean
3x6
A31
Reserved
B23
3x3
Reserved
6x6
B19
3x3
A35
Reserved
3x3
4x6
6.5x6
Networking Café
A34
Telelog
3x3
Floorplan correct at time of print
DON’T MISS THE LARGEST UK CLEANING & HYGIENE EVENT THE
CLEANING SHOW 2019
PUT THE DATES IN YOUR DIARY NOW
@TheCleaningShow CleaningShow
19 –21 MARCH • EXCEL • LONDON
Reserve your stand now for the best rates and best location at the Cleaning Show 2019. This popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000 professionals regularly registering to attend this biennial industry gathering, this is an opportunity to launch new products, meet a wide range of buyers face-to-face, build your prospect databases and generate media exposure.
WWW.CLEANINGSHOW.CO.UK
The single-source cleaning solutions provider. www.karcher.co.uk/solutions
Model shown: B 150 R Scrubber Drier.