Cleaning & Maintenance October 2017

OCTOBER 2017

THE OFFICIAL PARTNER OF THE CLEANING SHOW

IN THIS ISSUE: Healthcare & Hospital Hygiene

What can be done to make handwashing quicker and easier for healthcare staff?

Pressure Washers

Hiring pressure washing equipment has numerous benefits

On site at Chiswick Park

Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park

WHICHEVER WAY YOU LOOK AT IT, WE’VE GOT CLEANING COVERED.

Smaller Area to Clean?

Use the SD7-R Scrubber Dryer from Victor.

Simply engineered for greater reliability and lower repair costs.

For a free demonstration or more information please call us on 0121 765 2345.

www.VictorFloorCare.com

Barnborough Ltd 40-42 Rushey Lane - Birmingham - B11 2BL email: sales@victorfloorcare.com

The Official Partner of the Cleaning Show

O CTO BE R 2017

PLUS: • Industry news • People • Contracts • Products

PARK LIFE Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park >>> page 26

TOO BUSY TO WASH? What can be done to make hand washing quicker and easier for healthcare staff? >>> page 28

HYGIENE SERVICES MADE EASY Hiring pressure washing equipment has numerous benefits >>> pages 36

WWW.CLEANINGMAG.COM

Before / After

Before

After

Simple, cordless, gum removal

Raising food hygiene standards

Diverse sanitation solutions from the steam leader Chemical Free Infection Control

Before / After

Effortless industrial cleaning, de-greasing & belt sanitation

See our complete range of steam technology in action on our new website

www.ospreydc.com

T: 01242 513123 E: info@ospreydc.com

EDITOR’S LETTER

C&M

Summertime blues News is a bit thin on the ground during the

A quiet editorial month has also enabled me

summer – even the cleaning industry has to take a

to spend some time working with the CSSA

holiday! Announcements are few and far between,

Marketing Committee to continue the excellent

contracts are awarded less frequently, and new

work that has been done since the association’s

product releases are saved for the autumn. For

relaunch. Membership from cleaning businesses,

me, it affords some time to focus on other things,

large and small, continues to increase, and the

most notably the seminar programme for next

list of benefits offered to member organisations

April’s Manchester Cleaning Show.

continues to expand. The CSSA is hosting an ‘open

Working with the British Cleaning Council’s Pat Wherton, the organising team has made significant progress in developing a programme that will be of broad interest to all visitors across the two day event – being staged at Manchester’s Event City on 11 and 12 April 2018. Divided into

evening’ in London on Thursday 12 October, and I urge anyone interested in finding out more about the work of the association to find time to attend – or at least to make contact with its general secretary, John Findlater, to find out more: john.findlater@cssa-uk.co.uk.

four distinct ‘workshops’ – BCC Membership

As we go to press, the House of Commons has just

Workshop, Business Development Workshop,

passed the first hearing of the ‘Brexit Bill’. I will be

Health and Safety Workshop, and Promoting Your

keeping a close eye on how this process develops

Business Workshop – the seminar programme will

over the coming months, and what it is likely to

cover topics including:

mean for the cleaning sector. I have already heard

• Working through Brexit.

• Growing your business online.

• Building client relationships that last.

• Making the most of social media.

• Remaining compliant with new data laws.

• Industry research – what does the future hold for the cleaning sector?

of a number of cleaning businesses being left woefully short of reliable, talented and trained staff as some nationalities are leaving the UK and heading home. There will surely be trouble ahead – I’ll monitor it, discuss it, and bore you with my views as this story unfolds.

Have a prosperous, clean and tidy month.

These are just a taster of what will be a very engaging and useful two-day seminar programme. To ensure that you don’t miss out on both a first class exhibition and seminar, please visit www.cleaningshow.co.uk/manchester for

Neil Nixon, Editor

more details, and to register for your free entry

Cleaning & Maintenance Magazine

badge. @cleaningmag Linked

WWW.CLEANINGMAG.COM

in

Cleaning&Maintenance

OCTOBER 2017 5

CONTENTS

C&M

28

Feature: Healthcare What can be done to make handwashing quicker and easier for healthcare staff?

OCTOBER 2017

08 17 18 22 24 26

Industry News

In the news this month...CHSA, Progleam, Servest, Chequers and Christeyns

People

All the latest appointments in the cleaning and hygiene sector

Clear Impressions

Sponsored feature from Grundon Waste Management

Contracts

We take a look at all the latest contracts in the industry

Face to face: Deb

We catch up with Paul Jakeway to discuss the lastest developments at Deb

41

Park life

Feature: Information Technology

Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park

44

36

New Products

We round-up the latest product offerings from the industry

Contractors are using cutting edge software to manage hygiene services

Feature: Pressue Washers Hiring pressure washing equipment has numerous benefits

05 Editor’s Letter

16 BICSc Comment

20 BCC Comment

Looking ahead to the Cleaning Show in Manchester

The ins and outs of outsourced cleaning

Be sure that ‘what’s on the box is what’s in the box’

WWW.CLEANINGMAG.COM

21 Making a margin: a Contractors blog Simon Gasson reports

OCTOBER 2017 7

C&M

INDUSTRY NEWS

CHSA’s accredited distributors demand conformance from suppliers MEMBERSHIP of the Cleaning and

supplying only CHSA accredited

that can be relied upon to meet

Gaining admittance to

Hygiene Suppliers Association’s

products in the areas of soft tissue,

the scheme standards and the

the accreditation schemes is

Manufacturing Standards

plastic refuse sacks and industrial

CHSA’s code of practice. It’s an

challenging. Applicants are

Accreditation Schemes has

cotton mops, or products which

unexpected but incredibly positive

admitted to the scheme on the

increased as distributors joining

conform to the standards set out in

outcome that the expansion

successful completion of an

the Accredited Distributors Scheme

the relevant scheme.

of the Accredited Distributor

auditing process conducted

“Our focus is on driving up

Scheme is leading to a growth

by the CHSA’s independent

and then maintaining standards

in the number of applications

inspector. Once they have

demand conformance from their suppliers.

in the industry,” said Mike Stubbs,

to the Manufacturing Standards

successfully passed the audit and

Distributor Scheme was launched

The CHSA’s Accredited

chairman of the accreditation

Accreditation Schemes. It is proof

secured accreditation scheme

in January this year and already

scheme panels and vice president

that we’re driving standards up

status they continue to be

more than 135 distributor members

of the CHSA. “We’re delighted

throughout the supply chain.

regularly audited, giving buyers of

of the association have been

distributors have responded so

Buyers of cleaning and hygiene

their products the certainty that

approved for membership. To

positively to the launch of the

products from our accredited

standards are being sustained. This

become an accredited distributor,

Accredited Distributor Scheme

distributors and manufacturers can

is critical in ensuring customers

as well as passing the auditing

- membership signals their

be really certain that what’s on the

really do get what they pay for.

process, distributors commit to

commitment to supplying product

box is what’s in the box.”

WWW.CHSA.CO.UK

Cleaning company invests to enhance business

Servest certification SERVEST has been awarded the latest ISO 27001 accreditation for information security management. The certification is an internationally recognised standard that ensures organisations apply a framework to business processes, helping to identify, manage and reduce risks to information security.

The accreditation considers not only the IT infrastructure, but also encompasses all relevant business operations. The achievement demonstrates Servest’s commitment in meeting

PROGLEAM, a Swansea-based

company has also been rebranded

as we look to secure additional

compliance requirements, as

cleaning services provider, has

recently and is set to launch its new

business and take the next step to

well as adhering to standards

invested to assist it to achieve its

website.

achieve our business objectives.

necessitated by an increasing

We have built a reputation over our

number of clients, particularly

20 years ago, ProGleam works

many years in operation as being

within government and the

provides commercial and domestic

with major organisations across

specialists in the industry with a

public sector.

cleaning services across Wales and

the UK, local businesses and

focus on delivering high standards

the south west, has purchased

private homeowners, to provide

and we are confident that this,

Servest’s compliance was

three new commercial vehicles and

professional cleaning and

along with our latest substantial

validated by the British

invested significantly in equipment,

maintenance services. Dan James,

investment, will take us to new

Standards Institute (BSI).

as the company seeks to expand

director of ProGleam, said: “This is a

levels.”

WWW.SERVEST.CO.UK

and secure new business. The

really exciting time for the company

WWW.PROGLEAM.CO.UK

ambitious expansion plans.

ProGleam, a company that

8 OCTOBER 2017

Originally established almost

To achieve the certification,

WWW.CLEANINGMAG.COM

CLEANING AT SOURCE. K채rcher: The single-source cleaning solutions provider.

Whatever you grow, process, make or assemble, K채rcher can help you achieve a complete clean without compromise. Choose from the industry's largest range of cleaning machines, accessories, detergents and services to create your optimal solution. No more unnecessary downtime, no more inefficient processes.

Indoors, outdoors and in specialist, hazardous environments, K채rcher customers across industry, food processing, construction and agriculture benefit from our global expertise, via a single dedicated local contact.

Discover the K채rcher difference for yourself: www.karcher.co.uk/solutions

Models shown: B 60 W Scrubber Drier, SGV 8/5 Steam Generating Vacuum Cleaner, IVR-L 120/24-2 Tc Me Dp Industrial Vacuum Cleaner (Liquid).

C&M

INDUSTRY NEWS

New energy label ‘failing vacuum cleaner users’ FOR the second time

and are unable to make

in three years, the

Chequers chosen for Parliamentary Review

the informed buying

vacuum cleaner

decisions necessary for

industry is tasked

them to end up with

with meeting

the machines they

the requirements

need and want.

of new EU energy labelling which will see a reduction

Most vacuum

Justin Binks, MD of Sebo UK, reports.

in the rated

cleaners are used to collect fluff, hair and fibre but, bizarrely, the

CHEQUERS Contract Services has

Parliamentary Review demonstrates

input power of vacuum cleaners.

pick-up tests specify that a

contributed its knowledge and

how sector leaders have responded

Potentially this, and other

special type of sand is employed

experience to the 2017 Parliamentary

to challenges in the political and

requirements relating to the design

to represent debris. In addition,

Review, in the Construction and

economic environment. Established

and testing of vacuum cleaners, will

the test for hard floors requires

Engineering Edition. The Croydon-

by former minister, David Curry,

have an impact on the performance

that the machine be capable of

based family run cleaning and facilities

shortly after the 2010 General Election,

and consequent user satisfaction

removing dirt from a 3mm wide,

management company is part of a

the Parliamentary Review’s September

relating to some machines.

10mm deep crevice. Surprisingly,

small number of businesses selected

release has become a key fixture in the

to share their expertise within their

political calendar.

Now, the rated input power of

there is no requirement to actually

vacuum cleaners has been reduced

clean the surface of the floor. With

Chairman, Gary Jeal, said: “2016

from 1600W to less than 900W. At

this in mind, it is predictable that

was a great year for us. We increased

the same time, the annual energy

some manufacturers are designing

said: “We were thrilled to have been

our head count and expanded the

consumption must be less than

vacuum cleaners that look good

invited to join a privileged few in this

services we provide. Having founded

43kWh/annum. Again this is a

from a rating perspective but are

year’s Parliamentary Review. Only a

the company with my brother Paul 30

reduction, down from the 62kWh/

hard to use and are poor at cleaning,

handful of companies across the UK

years ago it is with immense pride in

annum level that was set in 2014.

since the head ‘sticks’ to the floor.

are selected to take part each year

our team that we have established a

Further requirements relate to dust

and to receive this level of recognition

reputation worthy enough of inclusion

pick-up on carpets and hard floors,

more energy efficient is obviously

is a reward in itself for what we have

in the Parliamentary Review. With two

dust re-emission, sound power

a good thing but manufacturers

achieved as a team.”

generations of the family now playing

level, the operational motor lifetime

should be allowed to use their

crucial roles within Chequers, we are

and, if there is one, the durability

design and manufacturing skills

from leading journalists, with sector

confident we can continue to build on

of the hose. At the same time A+++,

to produce versatile and effective

specific insight from Secretaries

this reputation for years to come.”

A++ and A+ energy bands have been

machines that answer the needs of

of State, ministers and MPs, the

CHEQUERSCONTRACTS.CO.UK

introduced to the label while the

end-users in terms of performance,

poorly performing E, F and G bands

reliability and ease of use within

TC Security Services retains position

are no longer shown.

prescribed levels of energy use.

TC Security Services, part of TC

overall score that can be achieved

the most controversial element

emissions are regulated but there

Facilities Management (TCFM), has

is currently 175 points. TC Security

is how the tests are carried out to

is nothing to say that it has to be

once again been placed in the top

Services scored 163, placing it once

determine the relative performance

able to go from 0 to 60 in so many

2% of all SIA listed companies within

again in the top 2% of all SIA listed

of different vacuum cleaners.

seconds or be able to traverse a 30

the Approved Contractor Scheme

companies within the scheme.

Unfortunately, these tests are

degree slope that has an inch of

unrealistic and do not represent

ice on it. These factors are down to

industry.

Executive director, James Kelly,

Combining political commentary

in the UK. This is the third year in

Richard Chappell, CEO of TC

As with previous legislation,

Seeking to make appliances

To take the analogy of a car,

succession that TC Security Services

Facilities Management, added: “This

real life cleaning situations. In

the manufacturer and are among

has achieved this accolade.

excellent SIA audit performance by

introducing the latest labelling,

the selling points that differentiate

The four-day visit by the

TC Security Services is testament to

an opportunity has been missed

models and marques. Vacuum

auditors involved full scrutiny of

its ongoing commitment to provide

to revise the testing protocols

cleaners may not be as sexy as

the TC Security Services operation,

the very best service to its clients

to ensure end-users have the

cars but it is still performance that

visiting both the headquarters and

needing to manage a whole range

true facts. Instead, purchasers of

counts.

satellite offices, along with a mix of

of risks.”

vacuum cleaners are being misled

WWW.SEBO.CO.UK

varied customers. The maximum

WWW.TCFM.CO.UK

10 OCTOBER 2017

WWW.CLEANINGMAG.COM

CLEANING ACROSS THE SUPPLY CHAIN. Kärcher: The single-source cleaning solutions provider.

Whatever you receive, store, dispatch, deliver and sell, Kärcher can help you achieve a complete clean without compromise. Choose from the industry's largest range of cleaning machines, accessories, detergents and services to create your optimal solution. No more hygiene black spots, no more manual scrubbing.

From your vehicles to your yard, to your warehouse to front of house, Kärcher customers across transport and logistics, wholesale and retail benefit from our global expertise, via a single dedicated local contact.

Discover the Kärcher difference for yourself: www.karcher.co.uk/solutions

Models shown: KM 70/20 C Push Sweeper, B 150 R Scrubber Drier, NT 40/1 Wet & Dry Vacuum Cleaner.

C&M

INDUSTRY NEWS

Christeyns welcome new apprentices TWO new apprentices have

were received and shortlisted

Manufacturing Operations and

learning about Christeyns, the

joined the Foundation

candidates took part in a selection

Level 2 Diploma in Engineering

apprentices will also spend time

Apprenticeship Scheme at

day that involved interviews with

and Technology. The two-year

at Alex Reid, Klenzan and other

Bradford-based detergent, hygiene

the management team, numeracy

programme will involve spending

companies under the Christeyns UK

and construction chemical

and literacy tests, team activities,

a minimum of one month in each

umbrella.

manufacturer, Christeyns.

and a factory tour.

internal department including

Neville Kildunne, works

customer services, purchasing,

manager and apprenticeship

Brookfield, 18, fought off strong

Joe Pearson, 23, and Adam

now started their foundation

The two apprentices have

accounts, production, distribution,

scheme mentor, said:

competition to be selected for the

apprenticeship venture during

and transport. They will also

“Apprenticeships are at the

two apprenticeship places at the

which they will follow the EAL

undertake further training including

heart of our staffing policies

company. Over 90 applications

Level 2 NVQ Diploma in Performing

a forklift truck course. As well as

here at Christeyns. Our training programme ensures that wherever they are in the business, our new recruits are aware of the influence they could have on other departments and therefore take decisions based on systemic thinking.”

There are currently seven apprentices undergoing various programmes at Christeyns and a new ‘talent academy’ scheme is being put into place with the aim of developing employees across all

New apprentices Joe Pearson and Adam Brookfield

levels of the business.

WWW.CHRISTEYNS.COM

Service Octopus seeks Crowdcube investment for UK expansion plans SERVICE Octopus, the price

marketing expertise, giving them

UK and to broaden its offer into

comparison and online booking

access to a wider audience, and

complementary service areas.

platform for professional cleaning

the ability to offer customers

“Technology has helped to

services, has launched an equity

a convenient online booking

transform so many industries,

crowdfunding round on Crowdcube

experience. Service Octopus is

and that’s what we’re

to fast track its ambitious growth

already working with more than

bringing to the multi-billion

plans.

a dozen cleaning partners in the

pound UK domestic services

Greater London area, generating

market,” Service Octopus’s

customers to source quotes and

over £50,000 in sales since

CEO, Roberto Garritano,

reviews from a range of companies

operations began in April this year.

said. “Today’s consumer

Serviceoctopus.com enables

and then book the one they want in

The Service Octopus team

expects to be able to book

just a few clicks. This way they can

is hoping to build on this early

online wherever and

save both time and money by being

success by crowdfunding an initial

whenever they wish and

able to find the best offer without

£125,000 in exchange for 10%

Service Octopus is a hassle free way

the need for extensive Google

equity. More than a third of this

for them to do

searching or having to ring around

total has already been pledged

just that. We’re

multiple providers.

thanks to strong early interest

really excited about

in the campaign. The additional

the opportunities ahead.”

The cleaning companies who partner with Service Octopus

investment will be used to fund the

benefit from its team’s online

company’s expansion across the

12 OCTOBER 2017

WWW.SERVICEOCTOPUS.COM

WWW.CLEANINGMAG.COM

CLEANING AT POINT OF SERVICE. K채rcher: The single-source cleaning solutions provider.

Whoever you serve - customers, guests or employees - K채rcher can help you achieve a complete clean without compromise. Choose from the industry's largest range of cleaning machines, accessories, detergents and services to create your optimal solution. No more noisy daytime cleaning, no more harsh chemical odours.

Inside and out, whether tackling hygiene critical areas or maintaining opulent soft furnishings, K채rcher customers across hospitality, public services, health and care benefit from our global expertise, via a single dedicated local contact.

Discover the K채rcher difference for yourself: www.karcher.co.uk/solutions

Models shown: SG 4/4 Steam Cleaner, BD 30/4 C Bp Scrubber Drier, T 9/1 Bp Battery-Powered Vacuum Cleaner.

C&M

INDUSTRY NEWS

ThinkForward@ISS – strategy document launched ISS UK and Ireland has published

physical and mental wellbeing of

its 2016CR report and formally

every ISS employee. Put simply,

launched its new CR strategy -

ensuring our people return safe and

ThinkForward@ISS. It represents a

happy to their family at the end of

simpler and clearer CR approach for

each working day. I am delighted that

the business.

our CR report highlights the work

ThinkForward@ISS is anchored

that we are undertaking to support

in the ISS mission statement -

our employees in delivering our key

‘Service performance facilitating our

employees, customers, suppliers,

that form part of ThinkForward@

objectives, whilst also showcasing

customers’ purpose through people

and wider stakeholders. It is a

ISS, driven by our vision to become

the many fantastic initiatives our

empowerment’ - and the executive

clearer and simpler CR approach

the world’s greatest service

own employees undertake to ensure

board is personally sponsoring the

for our business that we want

organisation.”

that we have a positive impact on

different pillars that form each part

everyone within ISS to feel part

of it.

of and rally behind. We’ve called

culture director, ISS UK and Ireland,

that we draw our resources from.

Matthew Brabin, CEO, ISS UK

Stephanie Hamilton, people and

the communities and environments

it ThinkForward@ISS to highlight

added: “As our ‘people and culture’

I am proud of this report and look

and Ireland, said: “ThinkForward@

that we are taking innovative

policy states, at ISS we work hard

forward to seeing how our positive

ISS represents an exciting new

approaches to addressing some of

to provide a safe and healthy work

impact continues through our

direction for CR within ISS. We

the megatrends facing society. Over

environment for all employees, based

ThinkForward@ISS strategy for the

felt 2016 was the right time to

the next 12 months, you will see

on the ISS values and leadership

future.”

look at what really matters for our

us advancing on the CR ambitions

principles - looking after both the

WWW.UK.ISSWORLD.COM

BICSc launches new accredited training courses

Office Depot receives industry accreditation OFFICE Depot’s work in the area

minimum of two successful

of cleaning and hygiene has been

audits will be required every year

recognised with accreditation

going forward, ensuring that

from the CHSA. The Cleaning and

customers can remain confident

Hygiene Suppliers Association

in the quality of goods, as well as

(CHSA) has included Office Depot

its warrant for accreditation.

in its newly-launched Accredited

Rob Abrahams, senior

THE British Institute of Cleaning

industry. These new programmes

Science (BICSc) has introduced

combine the professional standards

a new range of training courses,

you would expect from BICSc,

a panel of representatives and

EU, said: “This accreditation

developed around the practical and

with the practical and technical

overseen by the association’s

is testament to a lot of hard

future skills needed for cleaning

skills required for modern cleaning

council, was launched on 1

work at Office Depot. It means

industry professionals. The courses

professionals.”

January 2017 and currently

that customers can continue

features 71 accredited

to be assured of our high

launched include car valeting, on

Course dates are now available

Distributors Scheme.

The scheme, governed by

director for cleaning, hygiene and catering at Office Depot

premises laundry, train the trainer,

to book onto for the ‘train the

members. To be eligible

standards and commitment to

and a health and safety workshop

trainer’ course and health and

for inclusion, Office Depot

only bringing them top quality

designed specifically for individuals

safety workshop which will take

has undergone a number

products. We look forward to

working in the cleaning industry.

place at the BBS Training Centre in

of thorough and precise

continuing our relationship

Stan Atkins, group CEO of

Northampton. All courses, however,

audits. These ensure that the

with the CHSA, which has

BICSc, said: “As the leading

can be delivered on request at a

company only stocks and sells

routinely demonstrated a

professional and educational body

client’s site.

products either accredited by

dedication towards raising

the CHSA, or which officially

industry standards and

for the cleaning industry it is our

Health and safety workshop

responsibility to ensure the training

dates: 13 December. The train

meet the high standards set by

increasing opportunities for

courses we offer reflect not only the

the trainer course dates: 15-16

its Manufacturing Standards

co-operation.”

highest standards in cleaning but

November.

Accreditation Scheme. A

WWW.OFFICEDEPOT.EU

also the changing demands of the

WWW.BICS.ORG.UK

14 OCTOBER 2017

WWW.CLEANINGMAG.COM

With Fortis industrial battery care there’s simply no comparison Discover the Fortis difference Call 0800 633 5532 Email sales@fortisbattery.com Visit fortisbattery.com

Competitor

y Peace of mind 5, 6 and 7 year warrant Professional and unbiased advice rger!

1.5 hour full charge with the fast cha opower Access Full battery management with Ibos/Micr a fortune!)

17th edition qualified electricians (save s One stop shop for all your battery need One week product turnaround time n service Free, unbiased site survey & crash clea Risk-free maintenance contracts Pay As You Go options Rapid 4 hour first-time-fix Battery maintenance training packages

? ? ? ?

re Call us on 0800 633 5532 to find out mo

Take a closer look at Prochem carpet cleaning machines Fivestar Compact and versatile, cleans carpets, floors and upholstery

Polaris 800 Cleans large open areas of carpet quickly and easily

With an impressive list of specifications take a closer look at our range of carpet & upholstery cleaning machines. Superior build quality gives you robust performance and an investment that will reward you for years to come. And for total peace of mind our local distributor service is there to support you.

Steempro Powermax Powerful maintenance-free induction pump motor

Endeavor Includes built-in heat exchanger for instant hot water

Contact your local distributor for demonstrations and special offers.

Tel: 020 8974 1515 www.prochem.co.uk

C&M

BICSc

The ins and outs of outsourced cleaning WITH more pressure being placed on cleaning

in every 100,000 bed days

of a cleaning operative is often still undervalued

budgets, clients are increasingly looking for

in trusts that outsourced

and, where companies don’t provide proper

opportunities to cut costs. Outsourcing cleaning

their cleaning, compared

functions to external contractors is generally seen as

with 1.46 bed days in

the standards and quality of work. The benefits

a way to do this meaning the client doesn’t have to

trusts that used in-house

of training are obvious: a reliable and motivated

deal with additional expenses such as recruitment

cleaning operatives - a

and training costs, however, is the reality so

difference of almost

straightforward?

50%. However, the study

There are lots of arguments for outsourcing,

training to save upfront costs, this can comprise

Stan Atkins, Group CEO, BICSc, reports

workforce, increased productivity and more confident operatives. A trained cleaning operative will ultimately be more efficient

also highlighted that trusts which used outsourced

and achieve better results, reducing costs in the

the main ones being cost reduction and increased

cleaning contractors saved a large amount of

long term. Training will also ensure that facilities are

efficiency. However, there are also many hidden

money, around £236 per bed per year compared

cleaned thoroughly, and good hygiene standards are

costs that must be taken into account when

with hospitals that used in-house staff.”

maintained.

considering whether to outsource - such as the

It would be interesting to see how these findings

During our time of operation, BICSc has worked

expenses incurred during the procurement and

reflect other industries that employ outsourced

hard to encourage best practice in the cleaning

selection of outsourced suppliers and in the

cleaning contractors outside of the healthcare

industry through professional standards and

mobilisation of contracts. Additionally, I was

sector, but what the researchers did not examine

accredited training. The Institute continually reviews

surprised by the results of one recent study from the

was why there might be lower standards of

its courses. Our popular Cleaning Professionals Skills

University of Oxford which found that NHS hospitals

cleanliness found in these particular instances.

Suite (CPSS) has recently been reviewed. One of the

that employ outsourced cleaning contractors were

Could it be that a lack of correct training was in part

biggest changes will see the ‘Licence to Practice’,

associated with a higher incidence of MRSA.

to blame?

which currently comprises three mandatory units,

Lead author, Dr Veronica Toffolutt, from the

No matter what industry you operate in, and

Department of Sociology at the University of

whether you use in-house or outsourced cleaning

Oxford, said: “Our research found the incidence of

services, you should always ensure that the cleaning

MRSA infection between 2005 and 2009 to be 2.28

staff you use are fully trained. Unfortunately, the role

become one free flowing single module. The new version of CPSS is due to be launched early in 2018.

To find out more about BICSc accredited training visit WWW.BICS.ORG.UK.

– Capital Cleaning

Management company Enjoy-Work’s iconic commercial development Chiswick Park in west London. The incumbent cleaning services provider has just been awarded a further three-year contract for its commitment to a premium quality service, to training, to caring for and sharing customer brand values, to being a valued service and community partner. The provider is JPC Cleaning.

020 7702 3700

info@jpc-cleaning.com

jpc-cleaning.com

JPC Cleaning is the premium London brand of professional support service provider, Regent Samsic regentsamsic.com

16 OCTOBER 2017

WWW.CLEANINGMAG.COM

PEOPLE

C&M

Nilfisk appoints CEO with technology and innovation background HANS Henrik Lund has been appointed as new CEO at Nilfisk.

Nokia Gear. “I am both honoured and excited to be the next

“With the appointment of Hans Henrik Lund as new CEO of

CEO for Nilfisk,” he said. “It is a privilege to become part of an

Nilfisk, we have the right profile to develop and grow Nilfisk,

organisation that, for the past 111 years, has been committed

to lead the business as an independently listed company and

to developing high quality solutions and products. I see great

to execute on our overall strategy of further consolidating our

potential in the organisation and industry and look forward to

position as a world leader in the professional cleaning equipment

meeting our customers around the world.”

industry,” said Jens Due Olsen, chairman of the board of

Hans Henrik Lund holds an M.Sc in mechanical engineering,

directors.

a Ph.D in material science and an MBA in organisation and

Hans Henrik Lund has held several leadership positions in

business management. He comes from a position as CEO of

global companies during the past 25 years. He spent 10 years

the Finnish lighting company, Helvar. He takes over from Lars

with Danfoss in the field of heating automation and another

Gjødsbøl, acting CEO and head of global operations at Nilfisk.

10 years leading the mobile accessory companies Jabra and

WWW.NILFISK.CO.UK

Marketing manager for Clean Sweep

OCS appoints director of operations

CLEAN Sweep UK has appointed

approach to cleaning equipment

Andy Stephens as marketing

hire. Having the chance to

manager for the Kärcher Group. The

work within the Kärcher

Manchester based organisation is

Group, a brand synonymous

OCS Group UK

expanding rapidly, and has taken on

with developing the most

Ltd has appointed

Stephens to coordinate and drive its

technologically advanced

Jeremy Dicks as

external communications and lead

cleaning equipment in the

director of operations

market, is something that really

for the NEC Group

generation strategies. Having spent

UK at this exciting time. We are

several years working for a major

experiencing a period of exceptional

enthuses me, and the combination

contract. Dicks will manage

tyre distributor as B2B marketing

growth, and it is fantastic to join

of this machinery coupled with the

the facilities management

manager, Stephens makes the switch

a company that I believe truly is

class-leading service offered by

contract that OCS Group has

to the cleaning industry, and will also

the market leader in the cleaning

Clean Sweep UK is an outstanding

held with NEC since 2012,

oversee marketing activity for the

equipment hire industry. I will be

offer to our customers that I am now

overseeing security and event

Irish arm of the business.

helping Clean Sweep UK realise

tasked with promoting to the full

stewarding, traffic and car

its ambitious growth plans, and

across our marketing channels.”

park management, portering,

promote our superb solutions-based

WWW.CLEANSWEEPHIRE.CO.UK

cleaning, waste management,

Andy Stephens said: “I’m delighted to join Clean Sweep

and helpdesk services. He will

Winners of the CHSA’s 2017 undergraduate bursary

report to Andrew Mortimer,

THREE talented and hard-working

to need, worthiness, endeavor,

Lauren to stay in touch with us. We

destinations and venues.

young people - Lauren Moss,

and overall performance. “We

want to hear about their progress

Lewis Baron and Chloe Campbell-

were incredibly impressed by

and offer support where we can. We

established history within the

Hamilton - have been named as

all the applicants,” said David

also wish the other applicants

facilities management and

the recipients of the CHSA’s 2017

Garcia. “Selecting the final three

every success in achieving their

property services industry,

undergraduate bursaries. They will

was harder than ever before as

ambitions.”

having worked with Sodexo,

go to university with a little extra

they were all determined young

The bursary was open to the

Compass Group and latterly

support from the CHSA. Each will

people who have worked hard to

sons and daughters of staff of CHSA

Carillion. In addition to this,

now receive a total of £4500 in three

achieve their goals. Each of us on

member companies who, on 1

he has also worked across a

installments, paid at the beginning

the panel independently marked

September 2017, are 18 years or

wide range of industry sectors

of the first, second and third years of

the applicants against the criteria.

over and commencing their higher

including corporate services,

their degrees.

Chloe, Lauren and Lewis emerged

education studies this year. The

retail, travel, healthcare and

managing director of Jeremy Dicks has an

as the successful applicants when

2018 Bursary will be opened to new

local government.

by a judging panel, led by CHSA

the scores were aggregated. We

applicants in January 2018.

WWW.OCS.CO.UK

treasurer, David Garcia, according

have asked Lewis, Chloe and

WWW.CHSA.CO.UK

Applicants were assessed

WWW.CLEANINGMAG.COM

OCTOBER 2017 17

C&M

SPONSORED FEATURE

Innovation injection boosts NHS Trust’s clinical waste credentials Hospital waste comes in many different shapes and sizes - from highly-infectious dressings and sharps, to disposable urine bowls and nappies. As experts in clinical waste, Grundon Waste Management understands the issues involved and works closely with NHS Trusts and their teams to determine innovative ways to reduce contamination and keep costs down. Phil Steer, Grundon’s commercial manager - clinical, reports.

Strict regulations about the disposal

acute hospitals and nine community

waste porters, who were previously

and segregation of infectious and non-

sites which come under London North

employed by the Trust’s soft facilities

infectious waste means hospitals and

West Healthcare (LNWH) NHS Trust.

management contractor, came up

other organisations which produce

After winning a three-year ‘total waste

against.

clinical waste have to be fastidious

management’ contract with the Trust,

about the management of all clinical

we knew the first priority was to really

hospital waste porters and shadowed

waste. At the same time, they have

understand the challenges that the

the teams to see how the hospitals

To find out, we worked as front-line

to balance the books and try to keep costs down, meaning they need to take advantage of all mechanisms which can help reduce their spend.

For example, the cost of disposing of infectious waste can be as much as 15 times more than non-infectious waste, yet all too often contamination at the point of disposal means opportunities are lost to send noninfectious waste for a most costeffective treatment.

Our clinical waste experts have years of experience behind them and they’re not afraid to get their hands dirty. Take, for instance, the work we’ve recently been doing with three

18 OCTOBER 2017

WWW.CLEANINGMAG.COM

SPONSORED FEATURE

C&M

work and where waste is produced.

materials being segregated ready for

The porters could see we were trying

reprocessing and recycling.

to help - we took the view that they

Contamination can increase costs

were the experts in the way the Trust

dramatically and that’s why, at two

worked and in the job itself, while we

other hospitals, we have also been

are experts in managing waste. They

working with a PVC take-back scheme

came up with ideas and suggestions

called RecoMed, which is trialling the

that we could take on board, enabling

source segregation of valuable medical

us to drive the changes forward.

PVC items. Plastic tubing, oxygen masks, IV solution bags, and single

Targets

use plastic instruments are bagged

As a result, an improvement

separately and taken for processing

programme has been put in place,

where they are granulated and melted

we’ve appointed an experienced waste

at high temperature ready for turning

manager to manage the Trust-wide

into new items.

contract from an on-site office, and

With such innovative ideas at our

the waste porters have now transferred

fingertips, it’s clear to see how our

under TUPE regulations to work for us.

experts can inject a healthy dose of

We’ve set targets to increase recycling

compliant with waste legislation and

efficiency when it comes to clinical

by 20% within the first 12 months

includes simple exercises to help

waste disposal.

and added new recycling signs and

identify areas for improvement.

colour-coded bins and containers for different types of waste.

We’ve talked to the Trust’s infection control team to ensure bins are

Overall, our goal is to create

To speak to one of our clinical waste experts please contact

greater efficiencies by driving

clinical@grundon.com or

down the amount of general waste

telephone 01628 501 591.

and increasing the quality of

WWW.GRUNDON.COM

correctly placed to avoid potential cross-contamination, installed new

Correct segregation is a big part of

Alternative Treatment facility.

waste compactors and optimised

helping to reduce waste and disposal

The waste is fed into an industrial

collection schedules to reduce the

costs and there are three traditional

shredder to be broken down into

overall number of vehicle journeys

routes for clinical waste:

confetti-sized pieces. This then

and cut CO2 emissions - saving the

High temperature incineration

goes into one of two hydroclaves

Trust money.

- required for waste containing

(industrial autoclaves) where

highly-infectious materials, sharps

the heating process renders the

Trust-wide recycling campaign,

bins, cytotoxic or cytostatic waste,

waste sterile and safe, producing

including waste awareness days for

pharmaceutical, and anatomical

a finely-shredded dry waste called

staff. A dedicated health and safety

waste. Waste is incinerated and

flock, which can be used as refuse

representative has also been appointed

any pharmaceutical or chemical

derived fuel (RDF).

to visit all the sites regularly and

agents are burnt off at a minimum

Energy from Waste (EfW) - items

ensure the safety of staff, patients and

of 1100oC. This diverts waste from

such as sanitary ware, nappies,

visitors is managed to a high standard.

landfill and the steam created

disposable urine bowls, aprons,

during the process is also used to

and gloves from non-infectious

generate electricity.

patients are classified as offensive

September saw the start of a new

Training We also know how busy staff are,

Alternative treatment (hydroclaves)

which is why we’re developing an

- infectious waste, such as waste

sent for treatment at EfW facilities,

online training portal for our NHS

items from the treatment of known

providing a more cost-effective

customers, with modules including

infectious or potentially-infectious

alternative as well as helping to

clinical waste, recycling and general

patients, goes to Grundon’s

generate electricity.

waste, which means they can be

waste. It helps ensure staff are fully

WWW.CLEANINGMAG.COM

OCTOBER 2017 19

C&M

BCC COLUMN

Be sure that ‘what’s on the box is what’s in the box’ Mike Stubbs, chairman of the CHSA Accreditation Schemes, reports.

IN the 1990s buyers of soft

80-90% of the market in these product

tissue didn’t get what they

While the results for 2017 will not be published

sectors and already 134 members

until the end of the year, conformance on the

paid for - soft tissue rolls,

have joined the Accredited Distributor

initial visits continues to be exceptional. Gaining

for example, were shorter

scheme since its launch in January this

admittance to each of the CHSA’s Accreditation

or narrower than expected

year.

and often had fewer sheets.

The conformance of these members

Frustrated, reputable manufacturers

is excellent. Every Manufacturing Standards

Schemes is challenging. Applicants must pass the initial audit, conducted by the CHSA’s independent inspector, of their product range

wanted to change things and asked the Cleaning

scheme member is inspected by the CHSA’s

and existing quality assurance processes. They

and Hygiene Suppliers Association (CHSA) to set

independent inspector, who makes at least two

are then audited frequently throughout the first

up the Manufacturing Standards Accreditation

visits to each member annually. In 2016, every

year to ensure they maintain the standard that

Scheme for Soft Tissue. The scheme made a

member of the mop scheme achieved 100%

was required of them to gain membership of one

huge impact and we quickly built on that success,

compliance during their second inspection of the

of the schemes. Thereafter members are visited

launching schemes for plastic refuse sacks,

year. This means the weight and absorbency of

by the independent inspector repeatedly through

industrial cotton mops and, this year, one for

mops stamped with the Accreditation Scheme logo

each year.

distributors.

reflects what it says on the label and every product

We’re now calling on buyers of cleaning and

is traceable to the manufacturer and batch.

hygiene products to specify CHSA accredited

Plastic sack scheme members achieved

Our standards, your guarantee. So if you’re buying cleaning and hygiene products and want to be certain you get what you pay for, look for

product or products that conform to the

a significant improvement in drop test

the marque of the relevant CHSA Accreditation

standards in their tenders and by doing so they’re

performance, the British Standards test used to

Scheme - it’s the only way to be sure ‘what’s on

creating a virtuous circle. More buyers specifying

assess if the refuse sack is fit for purpose - 97%

the box is what’s in the box’.

membership means even more applications to the

of product passed the drop test during the

schemes.

second inspection. Members of the Soft Tissue

To find out more visit: WWW.CHSA.CO.UK.

Accreditation Scheme achieved 98% dimensional

The CHSA is a member of the British Cleaning

before. Including all the major manufacturers

compliance and 98% label complaisance in the in

Council. Any views expressed by Council members

of these products, scheme members represent

the second inspections of the year.

are not necessarily shared by the BCC itself.

Today, we have more members than ever

The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online shopping at: www.f-w-c.co.uk/shop.htm Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk

20 OCTOBER 2017

WWW.CLEANINGMAG.COM

MAKING A MARGIN - A CONTRACTOR’S BLOG

C&M

Well I’m certainly in the ‘yes’ camp on this one. I completely understand it

ISO - my challenging friend

when sales and operations teams grit their teeth at some of the admin that ISO generates, but there’s no question in my mind that, if used properly, the day to day disciplines of a proper management system will pay dividends.

No-one is going to argue that costing proposals honestly, training staff properly, carrying out regular standards audits and invoicing clients accurately do not ultimately lead to a better client relationship. Which then poses the question: ‘How do I make sure that none of this puts a massive strain on the back office?’ I would say the answer to that is simple - automate as much of it as possible. But that’s another topic!

Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports.

As to why the cleaning industry has a higher than average number of accredited companies, I guess it’s partly

I’VE often wondered whether the contract

companies use ISO as a badge without

cleaning industry has more ISO accreditations

actually practising what they preach, but the

partly because the industry still suffers from a

pro rata than other UK industry sectors. After all,

ones I know treat their management systems

poor image in the eyes of some facilities and

it seems like most reputable cleaning contractors

pretty seriously. Either way, it probably means

procurement managers, resulting in a need to

display ISO9001 logos on their websites and a fair

the numbers of accredited companies are higher

reassure clients that they can buy confidently

few claim ISO14001.

than the official figures suggest.

from us. The problem, of course, is when

because the public sector demands it and

So I wasn’t surprised to read recently that

I guess the real question, especially now

everyone on the tender list is accredited, and

cleaning contractors are six times more likely to

as we’re all going through the transition to the

it becomes a zero-sum game. Then the only

be ISO9001 accredited and 14 times more likely

new 2015 standard is: ‘Do we get any benefit

way to generate a return on the investment in

to be ISO14001 accredited than VAT registered

from the accreditations?’ After all, there’s an

your management system is to derive some

businesses in the UK as a whole. And that’s just

internal administrative cost to maintaining a

genuine value from it in the form of procedures

UKAS accredited. I know there are contractors out

management system, not to mention the cost of

that increase client satisfaction and give your

there who are accredited with non-UKAS bodies.

the external audits. With margins under pressure,

company a competitive edge - and that’s where

Some people say it’s not the same thing, and the

overheads need to pay their way.

the real hard work begins.

Chemical free infection control - the power of dry steam Advance your hygiene standards and prevent

infections in the patient environment with validated

dry steam vapour and microfibre textile technologies

T: 01242 513123 Untitled-5 1

WWW.CLEANINGMAG.COM

E: info@ospreydc.com

W: www.ospreydc.com 14/09/2017 11:17

OCTOBER 2017 21

C&M

CONTRACTS

The contract with ABM UK will see our high standards of cleanliness on the transport network maintained and enhanced and, by creating much-needed apprenticeships and supporting our schemes to help those who might otherwise find it hard to get a job, this contract will also open up opportunities for hundreds of

Transport for London awards new cleaning contract

Londoners.”

Andy Donnell, ABM UK Group’s managing director, said: “ABM UK has a great track record of looking after some of London’s most iconic sites. The buses, trains and Tubes are

TRANSPORT for London (TfL) has

reducing day-to-day operating costs

tracked on the delivery of its plan

a defining feature of daily life in the

awarded a five-year contract for the

and delivering the best possible value

throughout the contract. It will

capital. We are proud and honoured

provision of cleaning and associated

for money.

create 150 apprenticeship positions,

to be working alongside TfL and look

offering people the chance to earn

forward to playing our small but

services to ABM UK, guaranteeing

The new contract includes a

2800 people will receive the London

commitment to pay employees the

while they learn, and will also provide

important part in helping to keep the

Living Wage. The contract includes the

London Living Wage as well as a

opportunities to support people who

city moving. Importantly, and as a

cleaning of tube stations and trains,

reduction in the number of agency

may encounter barriers when trying to

former apprentice acutely aware of a

bus depots, head office buildings, and

workers throughout the lifetime of the

gain employment and once they’re in

growing skills gap in the industry, I’m

the London Transport Museum.

contract. This will result in 95% of staff

the workplace.

pleased that creating apprenticeships

It is one of six facilities management contracts that have

being directly employed by ABM UK. As part of the procurement

David Wylie, chief procurement

is at the heart of our agreement with

officer at TfL, said: “By consolidating

TfL. We’ve committed to creating 150

been consolidated from 50 as part of

process, all of the bidders were

TfL contracts we will be operating

apprenticeships for new and existing

TfL’s work to deliver the Mayor’s plans

required to submit an equality and

in the most efficient way and

employees throughout the contract.”

to improve public transport whilst

diversity plan and ABM UK will be

ensuring better value for money.

WWW.ABM.CO.UK

Fresh drains for New Covent Garden Market the drains at the UK’s largest fruit,

employs 2500 people and has a

Cleaning up with Hitachi Rail contract

vegetable and flower market in a

site that covers 57 acres.

ISS has secured a new contract

UKDN Waterflow (LG) Ltd is keeping

New Covent Garden Market

clear and healthy condition to help

Ben Allard continued:

with Hitachi Rail for the IEP

Londoners enjoy the freshest food

“The sheer scale of the site,

(Intercity Express Programme)

and the brightest blooms.

the number of visitors it gets,

for Great Western main line. The

and the dynamic nature of the

three year contract will see ISS

activity in a market are important

providing fleet cleaning services

factors in the way we deliver our

at Hitachi’s train maintenance

drainage maintenance service.

centres, stabilising the brand

The company, part of Lanes Group plc, has been commissioned to provide a drainage maintenance service for the more than 200 traders

and the people of London. Because

who sell produce at New Covent

they are a dedicated New Covent

We have to be prepared to work very

Garden Market, London.

Garden Market team, Mick, Glenn

flexibly around the needs of traders

Drainage engineers Mick Morris,

new fleet of trains.

The new partnership commenced in August.

and Jamie have got to understand

and produce buyers. That means

Glenn Totton and Jamie Leonard

the drainage system in great detail,

attending site at the right times, and

spend at least a day every week at the

as well as building very good working

being patient about when and where

director, transport sector, at

market, clearing blockages, cleaning

relationships with the traders and

we can gain access. Health and safety

ISS said: “ISS is delighted to be

gullies, carrying out CCTV surveys, and

the market management team. This

is also a critical issue. We’re opening

embarking on the partnership

repairing plumbing systems.

allows us to very quickly get to grips

manholes and using high pressure

with Hitachi Rail. We look

with drainage problems when we

cleaning systems in a lot of live

forward to having a positive

manager, Ben Allard, said: “We’re

attend site each Wednesday, and to

environments, so our procedures have

impact on their business and

very pleased to be working with

plan preventative maintenance so we

to be 100%, and we have to be vigilant

workplace.”

an organisation that provides such

can keep drains and gullies running as

at all times.”

WWW.UK.ISSWORLD.COM

an important service to businesses

smoothly as possible.”

WWW.UKDNWATERFLOW.CO.UK

UKDN Waterflow (LG) field

22 OCTOBER 2017

Brian Raven, managing

WWW.CLEANINGMAG.COM

CONTRACTS

C&M

Although the treatment floors of the centre have slightly different

Cleaning innovation at new cancer centre

layouts, each generally has an open lift-lobby area with access to treatment rooms and changing rooms, specialist facilities, washrooms, offices, and external balconies for patients, visitors and staff.

The cleaning requirement is similar for all floors, but each must have a specific set of cleaning processes, machines and tools.

Working to the brief agreed with the in-house team, CK Group recommended a complete range of Taski equipment from Diversey Care which the Trust purchased through CK Consumables.

“We trialled the Intellibot at St Thomas’s earlier in the year and it

CLEANING operations at the brand

services including radiotherapy,

provided cleaning services

was very successful,” said Ian Pether,

new cancer centre at Guy’s Hospital

chemotherapy, imaging, minor

for Guy’s and St Thomas’ NHS

CK Group’s managing director. “We

in London are being managed by CK

procedures, and therapies. By

Foundation Trust for many years. Its

like to invest in technology and

Group and an in-house team using

bringing the majority of cancer

management team started working

innovation for contracts because

Taski machines and equipment from

treatment into one building, it

with counterparts at the Trust

this shows our cleaners that we

Diversey Care. In addition to a fleet of

will streamline care provision and

during the construction phase to

are investing in them to enhance

floorcare machines, microfibre and

improve the experience for patients

devise, commission and implement

performance and hygiene levels.

trolley systems, the site is the first

from across south east London

a cleaning regime to meet extremely

We want to enhance standards with

hospital in the UK to use the Taski

and beyond. The building will

strict criteria and objectives. In

the same number of staff and for

Intellibot robotic scrubber dryer.

accommodate 700 outpatients at

addition to exceptional levels of

the same money but we still need

peak times across all services.

hygiene, these included meeting the

people on the floor.”

Trust’s wish to embrace innovation

WWW.SEALEDAIR.COM/COMPANY/

and sustainable cleaning.

DIVERSEY-CARE

The cancer centre is a £160 million development to provide a full range of outpatient

With its longstanding experience in healthcare, CK Group has

National academy contract awarded by TET ERIC Wright Professional Services,

in Preston, Bolton, Blackburn,

undertake property condition surveys

the knowledge and resources of the

Eric Wright FM’s dedicated

Blackpool, Manchester, and

throughout the contract term.

Eric Wright Group, ensuring that

education property management

Bradford as well as three schools in

and maintenance offering, has

Birmingham and three in London. A

services at Eric Wright, said: “We

confident of service standards and

won a national contract to deliver

further academy conversion is also

are delighted to be providing our

expertise across everything we do.”

education property services for

currently underway in Birmingham,

experienced team to support

Tauheedul Education Trust (TET).

taking the total number of TET

with TET’s estate management

Olive, said: “As the Trust grows,

The national contract is worth

schools to 19.

requirements. TET has a large estate

it’s essential for us to have a

around £180,000 over two years,

clients like TET can be completely

Head of estates at TET, Helen

portfolio across the country, and the

clearer understanding of estates

with the potential to extend

will deliver consultancy advice,

Trust decided to bring in Eric Wright

issues across all our schools and

for another two years and the

reactive maintenance and help

Professional Services in order to

academies. Working with Eric

opportunity for additional

the academies to access existing

assist the estate mangers and bring

Wright will make a huge difference,

project work.

or newly created maintenance

consistency across the estate. We’ve

enabling us to take a more consistent

and service contracts. The team

a knowledgeable team that works

approach to estates management

trust that runs both faith-based and

will also support TET in complying

collaboratively with clients to make

as part of our estates strategy, and

non-faith primary and secondary

with legislation, statutory and good

the most of their resources and

to offer greater support to individual

schools. The contract covers all of

practice, thus ensuring a consistent

address their property requirements

schools helping them comply with

the TET schools which consist of

and efficient approach to property

in line with their priorities. We’re a

necessary legislation.”

18 academies across the region

management across its estate, and

RICS member company backed by

WWW.ERICWRIGHT.CO.UK

TET is a mixed multi-academy

WWW.CLEANINGMAG.COM

Eric Wright Professional Services

Drew Hird, head of professional

OCTOBER 2017 23

C&M

FACE TO FACE

Face to Face

with Paul Jakeway, marketing director, Deb

How has the acquisition by SC Johnson expanded Deb’s customer base and market potential?

appropriate hand hygiene and skin health products in every area of a

It is an exciting time to be working at Deb. The

hygiene compliance and skin care programme for the healthcare sector, up

company’s acquisition by SC Johnson is a good

and running. This is focusing on reducing the risk of patients contracting a

move for both parties – cementing our position as a

healthcare-associated infection (HCAI) during their hospital stay, aiming to

global market leader in occupational skin care and hand hygiene products.

increase patient safety, improve staff skin health and reduce costs.

In terms of market potential, being part of SC Johnson allows us to

facility.

The next move for us is to launch sector-specific programmes that take the four steps even further. We already have DebMed, an integrated hand

We have a similar programme for the industrial sector, DebSafe, which

expand our global presence. The five years before the acquisition saw us

we are planning to launch by the end of this year. Instead of HCAIs, it will

open new manufacturing and warehouse facilities, as well as move into

focus on combatting occupational skin disorders (OSDs) and increasing

new markets. We will be looking to continue that progress with SC Johnson

the awareness of skin health in workplaces and professions that are

- and the fact that our two companies are such a good fit in terms of

particularly hardwearing on the hands.

industry expertise makes us feel confident we will achieve our aims.

Deb is essentially the ‘skin care’ arm of the SC Johnson-owned business. How will you go to market in terms of branding?

We will continue to go to market with what we know works. All of our skin care products will remain under the Deb brand - and now we can add the brand recognition of SC Johnson to that.

Ultimately, we want to see a shift in attitudes towards skin health in the

We also have programmes in development for the food and commercial sectors that we will launch in 2018. DebFood will focus on improving food safety standards through hand hygiene, while DebFacility will work to establish infection control across a wide variety of workplaces.

In the industrial sector you outline a ‘product and service’ offering. What does this mean, and how does it differ from your previous approach?

In the industrial sector, we found that employers simply providing skin care

workplace, so we will focus our branding on achieving that goal. We will

products was often not enough to promote good skin health and prevent

educate employers and employees alike about why they need to follow the

OSDs. Many employees that we have spoken to say that their workplace

four-step approach of protect, cleanse, sanitise and restore to improve skin

already has some form of skin care product, but that it does not get used -

health - as well as making it easier to access the right products and monitor

at least not on a regular enough basis to truly help.

compliance.

You are recognised as being the number one supplier of skin care products to the industrial and healthcare sectors. What plans do you have to further develop your market-leading position?

We have been able to build up our market-leading position on the back of our four-step approach, making it simple for employers to provide

24 OCTOBER 2017

To change this situation, we put together a programme that brings products and services together in three simple stages: essential products, vital information and highest standards of behaviour.

‘Essential products’ involves providing a full range of specialist skin care products, including protective creams, cleansers and after-work creams, placing each one in appropriate points around a workplace.

‘Vital information’ begins to add the service element, introducing electronic monitoring systems (alongside skin condition evaluations) that

WWW.CLEANINGMAG.COM

FACE TO FACE

C&M

allow us to provide employers with the data they need to improve skin care compliance.

‘Highest standards of behaviour’ is a structured education, training and feedback programme we deliver that raises employee awareness of the risks of OSDs, and helps customers to make lasting improvements to skin care through behaviour change.

This all forms the basis for our forthcoming DebSafe programme, and delivers a successful mixture of the right products and services.

What is the ethos behind the ‘Make hands matter in the workplace’ branding?

When people talk about health and safety in the workplace, there is almost always a focus on the obvious risks - especially in the industrial sector.

So the topic often centres on items like hard hats, hi-vis jackets and trip hazards. We are also seeing a lot more engagement around mental health in the workplace, which is great.

However, the subject of skin health rarely comes up, and our hands are our connection to the world - particularly in the workplace, where they lead the way. Organisations across every sector should be raising the issue because OSDs are serious problems that go largely unreported by employees who receive little, if any, education on the subject of poor skin health and the major consequences it can have.

Our goal is to make sure both employers and employees are aware of just how much hands matter. So we implement skin care programmes that bring together the right products, important information on compliance, and training to encourage employees to take care of their own skin health.

What is next for skin care in the workplace?

I think the immediate next step is the implementation of integrated skin health programmes that ensure the four steps of protect, cleanse, sanitise and restore become the norm for employees on a daily basis.

We have begun a conversation about the importance of skin health in the workplace, and the goal will be to continue to develop that - making more employers and employees aware of the risks and consequences of OSDs. There is a need to make skin health a priority across every sector.

And the next step towards that will be to educate and train employees about why compliance is vital - for them and their employers.

What developments can we expect to see at Deb both as a business and within its product offering - during the next three to five years?

For more than 80 years we have been at the forefront of research into skin care products and dispensing systems, and you can expect that to continue long into the future. We have a reputation for ‘world firsts’, and we consistently invest more in R&D than any other occupational skin care specialist. There are a number of innovations we are pursuing that will improve skin health in the workplace while strengthening our position as a market leader.

Over the next three to five years, we will continue to develop our ‘Make hands matter’ programme - creating new education tools that help change the way employers and employees think about skin health. We will back this up with even more sophisticated technology and tools to improve the way workplaces are able to monitor hand hygiene and skin health compliance.

Our goal is to create a culture of effective skin care in every workplace and every development or innovation will contribute to achieving that aim.

WWW.CLEANINGMAG.COM

OCTOBER 2017 25

C&M

CHISWICK PARK

Park life CHISWICK Park is no ordinary business environment. It is home to some of the world’s leading companies, and home during the day to thousands of working people. Everything about the place pays homage to its operator’s all-pervasive belief that ‘if people enjoy work they do better work - if they do better work, companies have a better business’. It’s welcoming, modern, vibrant and, above all else, spotlessly clean and flawlessly

Keeping the extensive and very impressive complex at Chiswick Park in pristine condition – inside and out – all year round is no easy task, yet it is one that JPC Cleaning has managed for the past 11 years. Following a recent retender process, the contract has been awarded to JPC again. Neil Nixon visited West London to find out why.

maintained.

Enjoy-Work, above all else Chiswick Park delivers a

fondly referred to as the ‘Cheesegrater’, Harrods

JPC began a new £1.3 million contract at the end of

The incumbent cleaning provider since 2006,

difference: ‘A commitment to delivering an enjoyable

Estates, Broadgate Estates, Singapore Airlines,

2016 for a further three-year period after a successful

working experience all year round – from the huge

Blackstone Group, Jones Lang LaSalle, and the Ritz

retender to site management company, Enjoy-

on-site health and fitness centre to the variety of

Casino.

Work. Chiswick Park comprises award-winning

events, clubs, ideas and touches that make the

accommodation arranged as a necklace of 12 office

working day something to look forward to.’

buildings, each facing into an inner garden with two-

Regent Samsic’s joint managing director, John Critchell, said: “We see this very much as a merger rather than an acquisition, and one offering great

tier lake, waterfall, decked boardwalk, pathways,

JPC Cleaning

and a variety of tree planting to its landscape.

JPC Cleaning was acquired by Regent Samsic in

shared from both sides. Regent Samsic London

early 2016 having been established by managing

has acquired a solid platform to grow and develop

London, the national road and rail network and

director, John Conry, in 1987. The company enjoys

further its Greater London market portfolio on the

principle international airports, Chiswick Park also

a turnover of £7 million and employs 280 personnel

back of some excellent reference sites supported

enjoys close proximity to the diverse shops and

across some of London’s most prestigious buildings

by an enhanced professional operations team. In

numerous restaurants of Chiswick. But, according to

and office parks including the Leadenhall Building,

turn, JPC is opened to substantial opportunities

Excellently located for rapid access to all of

26 OCTOBER 2017

benefits to both parties with best practices to be

WWW.CLEANINGMAG.COM

CHISWICK PARK

C&M

teams on-site – cleaning, landscaping etc – work extremely well together and this makes a huge difference. We have evolved the cleaning service as the park and its population has grown, and have used new technology and systems as appropriate to enhance the offer. Sustainability and recycling have particularly been under the spotlight, and the cleaning team has achieved some great successes outside of London to develop some of its business

cleaning service? “We’ve introduced over 10 CSR

on a national level, especially in the property

programmes involving the local community,

management and casino markets where the

delivered over 120 product or service innovations

operations team - at Chiswick Park they call it

company has demonstrated significant expertise

to benefit the park and its guests, reduced

‘Enjoy-Tomorrow’. A spokesperson for Enjoy-Work

across numerous contracts.”

our carbon footprint by 80% by changing

said: “Whatever we do today has an impact on

ways of working and introducing innovative

tomorrow, from eliminating waste to landfill, to

equipment, reduced chemical usage by 30%,

offering work experience to local students. We

My host for the day was Sandrino Vieira, guest

and cut consumables usage by nine million

believe that companies should be doing everything

services manager at Enjoy-Work and an employee

paper handtowels per year – and that’s just the

they can to make the world a better place. It takes

of JPC Cleaning. He explained: “This is a 33 acre

beginning,” said Vieira. “We have also introduced a

the passion and commitment of a dedicated team

development housing over 55 international

bespoke cleaning programme to each of our nine

to drive this forward and an engaged and enthused

companies in 12 buildings. It is home to over

buildings and an innovative waste and recycling

business community to help us gain enough

10,000 workers – or guests as we call them – and

strategy that allows us to monitor each guest

momentum to make a real difference.”

we clean nine of the 12 buildings as well as all

company’s recycling performance.”

The contract

external and pedestrian areas. Over the term of

The cleaning operation runs seven days

in these areas.”

Sustainability and CSR are key focuses for the

And the difference is clear to see. People enjoying their place of work – because of

the contract we’ve cleaned over 79,000 windows,

a week, 24 hours a day. And it shows. Matt

its facilities, but also because it is so well

carried out over 1 million toilet spot checks, and

Coulson, operations director at Chiswick Park,

maintained. China Investment Corporation – the

237,000 toilet deep cleans! We currently have 77

said: “The park looks better than ever. We have

park’s owner – brings people from all over the

team members onsite, comprising 34 nationalities

just completed a full inspection audit and the

world to Chiswick Park, using it as a showcase

speaking over 27 different languages.”

results were the best we have ever achieved. This,

for how things should and can be done. In no

I believe, is due to the bespoke cleaning service

small way is this down to the JPC Cleaning team,

the role Sandrino Vieira and his team play at

offered to each building user. Team members

working as part of Enjoy-Work, at London’s

Chiswick Park, but what do they do above and

providing the cleaning service are taking on more

premier business destination.

beyond providing an extremely high quality

responsibility, and rising to the challenge. All the

WWW.JPC-CLEANING.COM

Everyone on site is extremely positive about

WWW.CLEANINGMAG.COM

OCTOBER 2017 27

C&M

HEALTHCARE

Too busy to wash?

Pressure of work is often quoted as one of the reasons behind low hand hygiene compliance in the healthcare sector. So what can be done to make hand washing quicker and easier for healthcare staff?

Ian Catchpole from global hygiene provider Tork considers the issue.

So what can be done to speed up the process?

when they run out. Soap refills should offer a

[1] revealed that some hospital nurses have been unable to complete compulsory infection

According to the World Health Organisation it takes

maintenance checks. And they should be housed

control training - simply because they were too

between 40-60 seconds to complete a thorough

in user-friendly dispensers that require little time or

busy. Fewer than 10% of nurses on one hospital

hand wash and dry in order to ensure patient

effort to use them. Tork Foam Soaps, for example,

ward completed essential hand hygiene training,

safety. The process involves thoroughly cleaning

come in sealed cartridges that hold 2500 shots of

blaming pressure of work. And only a third of staff

the palms, fingers and backs of the hands using

soap per refill, more than twice the amount in an

members on a second ward managed to find the

soap and water and then drying them thoroughly

average liquid soap dispenser. And they are housed

time to take a course on preventing the spread of

with a single use towel [2]. While this procedure can

in units that require a particularly low push-force to

infections. This is a timely reminder that healthcare

obviously not be skimped, steps can be taken to

use them.

staff are now so overstretched that they are unable

ensure that there are sufficient hand wash stations

to carry out vital tasks - and that includes educating

and that these are kept well stocked with user-

hygienic, high-capacity systems. The Tork Matic

themselves about infection control.

friendly soaps and hand towels. And all dispensers

Hand Towel Roll works well here, for example, as

should maximise hygiene by preventing any

the dispenser ensures a long-lasting supply and

contamination of the product before use.

gives out one sheet at a time to prevent the risk of

A NEWS report published in The Times this summer

Lack of time seems to be a common factor when it comes to hand hygiene barriers including a lack of time to attend training. Numerous studies into hand hygiene compliance in healthcare

For example, soaps should be supplied in cartridges that are pre-sealed and easy to change

sufficient capacity to prevent any run-outs between

Single-use hand towels should be supplied in

cross-contamination.

Continued on page 30

facilities have demonstrated that a shortage of available time in the hospital setting always features prominently as a reason for failing to wash the hands. And since hand hygiene is a key barrier to healthcare-acquired infections it is obviously vital that this situation is addressed.

28 OCTOBER 2017

WWW.CLEANINGMAG.COM

SprayPro Inox Professional spray mopping

SprayPro Inox is the professional, ready-to-use floor cleaning system. Just fill the handle with solution, attach the mop of your choice and you are ready to clean. No buckets and presses are required as everything is contained within the handle, making it ideal for sites with limited storage.

Wet, damp or dry mopping? Washing facilities or not? No problem! SprayPro Inox is compatible with all leading single and multi-use floorcleaning systems, allowing easy adaptation of your on-site conditions and needs. With no need for wringing of mops or filling/emptying heavy buckets SprayPro Inox is simple and easy to use making it ideal for use by both professional and semi-professional cleaners.

Tel: 01706 759597 Email: vileda.professional.uk@fhp-ww.com www.vileda-professional.com/en-GB

C&M

HEALTHCARE

Taking control of infection WITHIN a medical or healthcare environment,

The original dry steam technology supplier -

infection control and the fight against so called

OspreyDeepclean - has borne witness to the subtle

steam is superheated to approximately 180°C and

superbugs continue to be two of the biggest

but definite changes in attitude towards infection

works quickly to remove dirt, pathogens and their

concerns for healthcare professionals. The

control during its 18 years in the market. Even as little

biofilms - including MRSA, Acinetobacter, Klebsiella

government body NICE (National Institute for Health

as 10 years ago, infection control was viewed as a low

and C.Difficile - via vacuum extraction and/or

and Care Excellence) has recently revealed that

status job carried out by only a couple of members of

microfibre. It is incredibly environmentally friendly,

MRSA and C. difficile contribute to as many as 15,000

staff per hospital. Fast forward to the present day and

using only water as an alternative weapon against

patient deaths each year, 5000 of which are a direct

infection control staff are an essential, critical part

HAIs and thus discouraging any antimicrobial

result of the patient contracting a superbug. NICE

of any healthcare team or environment, utilising the

resistance. It works by heating a small amount of

concludes that these figures are ‘unacceptable’

latest innovative technology to combat Healthcare

cold, clean tap water (1 litre of tap water converts

and that many of the deaths could be avoided if

Acquired Infections (HAIs). And yet therein lies a

to approximately 1600 litres of dry steam vapour)

staff simply washed their hands regularly. But is it

contradiction. Recent trends illustrate a reform

to boiling point whereby it becomes a ‘dry gas’

really that simple? Thomas Stuecken, chairman of

back to more traditional regimes when matrons

containing very few water particles. The heat from

OspreyDeepclean, reports.

ruled our hospital wards and ‘good old fashioned’

the vapour saponifies dirt, grease and grime, making

Much of the focus - quite rightly - is about

happen with hazardous cleaning chemicals. Dry

deep cleaning practises were the norm. And it is

it ready for removal. Surfaces are left sanitised,

personal and general hygiene. However, dealing

these traditional regimes that the very modern dry

decontaminated, dry, and ready for immediate

with pathogens that are becoming increasingly

steam vapour technology from OspreyDeepclean fits

use, thus avoiding unnecessary downtime more

resistant to the very chemicals employed to kill them

so seamlessly. The cleaning industry is essentially

commonly associated with traditional cleaning

means at best a haphazard result and, at worst,

going back in time with its cleaning practises and

methods.

disaster for the infected patient. A far more reliable,

utilising new technology in the process.

safer alternative to this broad use of chemicals,

It is easy to see why dry steam is fast becoming

There is no doubt that the cleaning industry and the fight against HAIs will continue but the very clear

and one growing in favour with many hospitals and

the chosen method for healthcare sanitation. It

message from OspreyDeepclean is that, as the HAIs

residential care homes, is the use of steam sanitising

quickly penetrates deep into surfaces without

evolve, so will the technology to fight them.

equipment.

causing surface damage or destruction, as can

WWW.OSPREYDC.COM

Continued from page 28

include the fact that frequent washing irritates the

According to the WHO guidelines, hand washing

And hand hygiene compliance has been shown

skin; that gloves are deemed to make hand washing

to rise on wards where surveillance has taken place

may be replaced with sanitising in situations where

unnecessary and that some healthcare workers

or where a hand hygiene campaign has been run.

the hands are not visibly soiled and where there is

have a lack of understanding of the importance of

no time to wash. Here the placement of dispensers

hand hygiene.

is all-important if the process is to be sped up.

There should be no requirement for busy

The skin irritation issue can be addressed by

The recent hospital report was regrettable, but it should be seen in perspective. The health watchdog carrying out the inspection also added

providing soaps that are extra mild and towels that

that the majority of patient equipment at the

healthcare staff to waste time walking to and from a

are extra soft. Moisturisers should also be made

facility was clean and that staff generally knew

sanitiser dispenser: hand rubs should be available

available for use after washing since healthcare

how to clear up spillages. So it may have been that

at the point where they are needed. Studies have

workers will be much more willing to wash and dry

overstretched staff were missing their statutory

shown that the number of sanitiser dispensers

their hands thoroughly if they are supplied with

training because they were too busy carrying out

supplied is less important than where they are

user-friendly products that are kind to the skin.

their day-to-day jobs efficiently.

positioned. According to one study, optimising

It should also be made clear to hospital

With budget cuts and an ageing population, the

dispenser placement can increase usage by more

staff that thorough hand washing and drying is

pressure on health facilities is unlikely to be relieved

than 50% whereas simply increasing the number of

essential both before and after putting on gloves,

any time soon. But the NHS is doing an incredible

dispensers has a much lower impact on usage.

since bacteria can flourish in the warm, damp

job in extremely difficult circumstances, and this

While every hospital is unique, Tork has issued a

atmosphere that gloves provide. And there should

will only improve with the aid of user-friendly

guide [3] to optimum sanitiser dispenser placement

be better education about the importance of hand

products in convenient locations along with simple

at the hospital entrance, the nurses’ station, in a

hygiene in healthcare - which brings us full circle to

visual reminders to prompt healthcare staff to wash

single bed room, and on a four-bed ward. Tork

the nurses’ claims that they are too busy to carry

their hands.

Alcohol Gel Hand Sanitiser is available in dispensers

out compulsory training.

WWW.TORK.CO.UK

for general use as well as in smaller formats that

Visual prompts and hand washing reminders can

can be clipped to a patient’s bed or issued to a

improve this situation. Badges worn by healthcare

medical worker.

workers that light up green after each hand hygiene

Shortage of time and lack of user-friendly

procedure and flash red where too much time has

hand hygiene facilities are not the only barriers to

elapsed between hand washes have been available

hygiene. According to many studies, other factors

for some time and often prove effective.

30 OCTOBER 2017

1. www.thetimes.co.uk/edition/scotland/nurses-too-busy-toreceive-training-in-hand-hygiene-jx7h07hx7 2. www.who.int/gpsc/5may/How_To_HandWash_Poster. pdf?ua=1 3. www.tork.co.uk/about/hygiene/dispenser-placementhealthcare/

WWW.CLEANINGMAG.COM

HEALTHCARE

C&M

Sunrise improves carpet cleaning performance RETIREMENT and care home group, Sunrise Senior

the machine for us and we were

width and a 19 litre capacity

Living, has specified Polaris 800 cleaning extractors

struck not only at its performance

and the 700 has a 17 inch

for each of the four floors at its home in Virginia

but relative ease of use. Some of

cleaning width and a 26.5

Water, Surrey. The machines are made by Prochem

the housekeeping team members

litre capacity. The Polaris 800

Europe, based in nearby Chessington.

are slightly built and I was worried

and 1200 are both fitted with

the machines may be too heavy

twin 2 stage vacuum motors

provides high-quality, personalised dementia care

but they managed them with no

and feature a 19 inch cleaning

and assisted living together with respite care, and

problem at all and were thrilled.”

The Sunrise Care Homes Virginia Water home

is equipped to a high standard with ensuite rooms,

Sunrise’s Virginia Water home has deployed

width. Tank capacity for the 800 is 30 litres whilst for the 1200 it is 45 litres.

dining, activity rooms and lounges, 24/7 bistro,

a Polaris to each floor of the home for swift and

and wheelchair-friendly, landscaped gardens. High

easy access to areas to be cleaned and also to

behinds, in effect users pull them along assisted by

quality interiors demand equally high levels of

avoid cross-contamination. The machines are at

the brush rotation. Connect any of these machines

upkeep.

work constantly and all is working well, helped by

with Prochem’s AC1041 hose and new Hard Floor

Prochem solutions. Tompkins continued: “We are

Squeegee Scrub Wand and their combined usage

clean was failing to live up to expectations at the

getting great results from Extraction Plus, Odour

not only enables fast and easy passes on large-

94-room care home, housekeeping manager Betty

Fresh and Liquid Defoamer.”

scale carpeted areas but also on hard-floors. The

When the previous equipment being used to

Tompkins contacted Prochem Europe distributor

Polaris technology is particularly well suited

Whilst these machines are described as walk-

Hard Floor Wand’s rotatable head allows users to

Wightman & Parish. Paul Reuben duly suggested

to high volume areas, ranging from long corridors

effectively clean greasy kitchens or heavily soiled

that Sunrise considers the Polaris. No stranger to the

to large dining and conference suites. The range

bathroom floors with the hard brush side of the

brand, Tompkins had used Prochem technology at

comes in four different sizes which vary according to

head and then extract with the squeegee side. More

her previous home. She said: “I already knew they

capacity, brush width and vacuum motor output but

versatile still, all Polaris machines can be used with

were proven as efficient and easy to use machines

all come fitted with a 120psi pump.

a hose and wand or hand tool for smaller areas and

and the chemicals from Prochem are also first class. Phil Jones came over and demonstrated

The Polaris 500 and 700 have a single 2-stage vacuum motor - the 500 has a 14 inch cleaning

upholstery.

WWW.PROCHEM-UK.COM

Colorstar™ high definition logo mats Robert Scott’s new high performance, eco-friendly Colorstar mats are manufactured using high definition technology for photo-realistic designs and with 60 colours to match any décor. The range features unique PET yarn fibres made from 50% recycled plastic and with an excellent stain resistance, colour and wash fastness.

CONTACT SALES: 01457 819494 | sales@robert-scott.co.uk www.robert-scott.co.uk Untitled-6 1

WWW.CLEANINGMAG.COM

14/09/2017 11:23

OCTOBER 2017 31

C&M

HEALTHCARE

Dishwashing and laundry systems for healthcare establishments IN hospitals and healthcare settings

disinfection cycles which meet

such as care homes, where contract

Department of Health HTM 01-04

cleaning is a vital support service,

guidelines and prevent the spread

infection control is of paramount

of infection. These washers are

importance.

also tested and approved to WRAS

Miele Professional’s latest range

(Water Regulatory Advisory Scheme)

of professional dishwashers have a

category 5, ensuring that the washing

freshwater system that is designed

machine is able to prevent backfilling

specifically to achieve hygienically

of soiled or contaminated water from

clean results. Fresh water is pumped

the washer into the water mains

into the machine during each

supply.

wash phase as well as during the

Understanding the laundry

rinsing process - ensuring that no

requirements of a busy healthcare

plate or other utensil is washed

setting, Miele Professional listened

with the same load of water twice.

to the customer insights and

Furthermore, the temperature of the

developed its new Performance

water in the main wash is 60°C, whilst

and Performance Plus ranges. To

machines (in the cottons 60°C

tumble dryers, five dishwashers,

the final rinse takes place at 85°C,

save time without compromising on

programme) require up to 20% less

and two rotary ironers installed

held for five minutes, to ensure that

quality, the Performance machines

water and 30% less energy than the

on-site. Lynne Hargett from Sentinel

all bugs and bacteria are eliminated

clean in cycle times from just 52

previous generation.

Healthcare said: “Miele Professional

to a medically-approved standard of

minutes. The Performance Plus

thermal disinfection.

range offers an even faster cycle time

recently invested in Miele Professional

that they allow us to operate our

from just 45 minutes, plus a range of

laundry and dishwashing equipment

laundry without interruption on a

laundry is another key concern in

programmes to suit every need. The

is Sentinel Healthcare, a privately-

daily basis. They keep our homes

healthcare settings. Soiled laundry

Performance range has an improved

owned group of nursing homes

running the way they should be and

can potentially be the source of

heating system and the ability to

situated in and around the New

we would definitely recommend them

infection-spreading and pathogenic

specify load sizes, which means

Forest. Across the Sentinel Healthcare

to other nursing homes.”

micro-organisms. Miele Professional’s

less water, energy and detergent

homes there are now three Miele

WWW.MIELE.CO.UK/

washer extractors have thermal

are used, while Performance Plus

Professional washing machines, four

PROFESSIONAL

Hygienic processing of

One healthcare business that

machines are so reliable and robust

Helping to prevent infection and cross contamination ROTOWASH UK was established

works exceptionally well on

and general areas without fear of

engineers in the field additionally

in 1981 to distribute high quality

textured surfaces, such as safety

cross contamination.”

supported by a workshop at the

industrial floor cleaning equipment,

flooring, tiles and carpets, and

manufactured to BSI and similar

carries many endorsements from

importance on the after sales

international standards by the

leading flooring manufacturers.

service and maintenance

Rotowash factory in Austria.

Rotowash uses up to 90% less

Rotowash makes a range of

water and chemicals than other

floor cleaning machines that are

systems, and because it is

efficient servicing support.

Just because the floor covering

used extensively on hard floors,

supremely portable, one

This covers both scheduled

is different does not mean that

safety floors and carpets. It has a

machine can be used

preventative maintenance

the system of cleaning also has

significant presence in both the

throughout the premises.

visits and requests for

to change. The versatility of the

private and public sectors with

With colour coded

service calls. The service

Rotowash system allows it to clean

many hospitals and care homes

brushes one

operation is controlled from

effectively most types of flooring,

entrusting their cleaning regimes to

machine can

the company’s UK head

including carpets and entrance

Rotowash equipment.

be used in

office

matting, quarry tiles, through to

Julian Stone, managing director of Rotowash UK, said: “The system

32 OCTOBER 2017

The company places great

operation, ensuring that customers receive swift and

in Isleworth, with a

head office for more complex repairs.

Julian Stone continued: “Care homes and hospital environments are constantly being altered.

bathrooms,

team of nationally-

modern, slip resistant surfaces.”

kitchens

based experienced

WWW.ROTOWASH.COM

WWW.CLEANINGMAG.COM

HEALTHCARE

Silver lining in war against superbugs

C&M

and silver ions, with their very high efficacy and nontoxic properties, can quite easily be manufactured into plastics, polymers, paints, textiles, fabrics, ceramics, paper, board and many other materials.

Lots of real data is available too from surfaces prevalent in a host of environments, confirming that the efficacy of antimicrobial technology in real-life healthcare settings is comparable with that shown in laboratory validation testing.

Healthcare facilities looking to adopt the technology should choose a product containing a regulated antimicrobial that is compliant with BPR/

Dr Michail Karavolos of BioCote Ltd explains the unique benefits of antimicrobial technology as part of the wider solution to cross-contamination in healthcare environments.

EPA regulations, plus the additive contained within the product needs to be appropriate for the market sector. It should also be continuously quality control tested to guarantee high levels of antimicrobial performance - and not just during the initial development of the treated material.

The additive manufactured into the product

WITH Public Health England predicting that

species) and even viruses like H1N1 and H7N9 -

is best supplied by an experienced and trusted

increasing antibiotic resistance could lead to 10

through proven protein and oxidative damage,

antimicrobial solutions provider too, while the

million deaths by 2050 worldwide, plus leading

membrane disruption and DNA interference.

product has to be correctly labelled in line with the

economist Lord Jim O’Neill saying it could cost the

Along with Acinetobacter and Pseudomonas,

classifying, labelling and packaging guidelines for

global economy $100 trillion - reducing Healthcare-

CPE has been classed as the most ‘critical’

Associated Infections (HCAIs) can only be achieved

group of bacteria by the WHO, because it poses

by NHS estate managers being more open to

a particular threat in hospitals, nursing homes,

programme of a particular department they could

technology that provides innovative property

and among patients whose care requires devices

quite simply make a big starting difference with

solutions.

such as ventilators and blood catheters. CPE also

antimicrobial treated paint. Key touch points, like

encompasses the likes of Escherichia, Shigella and

door handles, soap dispensers, grab rails etc, could

and control strategies (including hand hygiene,

Salmonella and, having been evidenced to survive

also be cost effectively converted.

cleaning and training procedures) has long proven

for many months on hard surfaces, can cause

to be ineffective - with 37,000 attributable deaths

sometimes deadly infections like septicaemia and

remove the need for regular cleaning, but it is

in Europe each year (European Centre for Disease

pneumonia.

the best complementary strategy available - with

The current HCAI regime of infection prevention

Prevention and Control), plus annual financial

treated articles.

If a facility was to embark on a refurbishment

Granted, antimicrobial technology doesn’t

With the numbers of antibiotic resistant

integrated antimicrobial protection providing a

losses of approximately €7 billion in Europe and 16

bacteria continuing to grow, current methods to

much more comprehensive and robust solution

million extra days of hospital stay required (World

control them are increasingly limited. However,

to contamination within hospitals, schools, care

Health Organisation).

antimicrobial technology can successfully

homes and an array of other highly populated

be combined with thorough hand-washing

environments.

What’s more, the built environment is playing a major part in spreading the infection.

practices and regular cleaning to minimise cross-

Healthcare settings particularly, along with

contamination and become an essential and

significant decreases in microbes in just 15 minutes

other highly populated environments, are a

proactive element of healthcare infection control.

and reductions of up to 99.5% are achieved in

breeding ground because of shared facilities and

Because it does not wear out or wipe

With BioCote protected surfaces there are

two hours. It works continuously and will last for

enclosed environments, circulated air, common

off surfaces, it can provide a continuous

the functional lifetime of the product and help

contact surfaces, and extended mixing. Common

decontamination effect and in a ‘live’ 18-month

maximise existing hygiene processes - plus it’s stable

disinfectants have limited residual effects and

hospital case study, BioCote antimicrobial protected

and will not negatively affect product appearance or

bacterial populations are rapidly displaying

materials regularly demonstrated reductions in

performance.

increased resistance to them.

bacteria of up to 98%. Indeed, results also indicated

BioCote silver ion antimicrobial technology

It’s also unique in that products are required

lower numbers of bacteria on other untreated

to deliver on the company’s self-imposed levels of

makes all kinds of surfaces inhospitable to

surfaces too, due to the fact there are fewer

antimicrobial performance before they can carry

pathogenic microorganisms. It has a multi-modal

bacteria being transferred - so using a number of

the trademark and, under a legally binding contract,

action and is effective against a wide range of

antimicrobial objects in hygiene conscious settings

BioCote specifies regular and stringent quality

leading superbugs (including MRSA and ESBL-

even helps reduce the chance of pathogen spread

control testing procedures for all of its customers. It’s

producing E. coli, Clostridium difficile and Klebsiella

to the wider untreated environment and causing

also the only antimicrobial technology in the world

pneumoniae, plus carbapenemase-producing

disease.

to be HACCP certified as food-safe and suitable for

Enterobacteriaceae or CPE) destroying up to 99.99% of bacteria, fungi (including invasive Candida

WWW.CLEANINGMAG.COM

Since antimicrobials first appeared, there is now the capacity to treat a plethora of material types

addition to food contact products.

WWW.BIOCOTE.COM

OCTOBER 2017 33

C&M

HEALTHCARE

NHS Trust achieves ISSA CIMS accreditation HUDDERSFIELD Royal Infirmary, part of Calderdale

management, operations, systems, and performance

process with the British Institute of Cleaning

and Huddersfield NHS Foundation Trust, has

management. Whilst CIMS is a cleaning industry

Science. This followed further success in becoming

recently achieved accreditation to the Cleaning

based standard, it can be clearly applied to the

an accredited training organisation. The ‘centre of

Industry Management Standard.

healthcare environment. Achievement of the

excellence’ is now approved by BICSc for the training

standard demonstrates the ability and commitment

and assessment of all staff in the cleaning team. This

facilities, said: “Over the past three years we have

of the Trust to deliver consistent quality services in

was achieved in October 2015.

transformed the way we deliver cleaning services

the hospital environment that meets the needs and

The Trust also implemented an independent

at Huddersfield Royal Infirmary, the achievement

expectations of patients and clinical colleagues. The

service performance function that monitors cleaning

of CIMS accreditation now gives us a platform for

standard focuses on six areas of best practice: quality

performance standards against required outcomes

delivering a sustainable quality environment for our

systems; service delivery; human resources; health,

in order to maintain a consistent level of service.

patients.”

safety and environmental stewardship; management

David McGarrigan, associate director, estates and

As one of only two NHS Trusts to achieve the CIMS standard, the Trust gained its CIMS

commitment; and green building.

The pathway to CIMS accreditation began

The Trust considered a number of options in terms of a management framework but wanted a system that was specific to the cleaning industry.

accreditation with honours. The certificate

in 2014, when the estates and facilities division

This is where CIMS became the provider with its

was presented by Karel-Jan Boel, ISSA director

undertook a major business redesign programme

external assessment by an independent auditor.

programme development for Europe, Middle East

that resulted in a revised management and

and Africa. Karel-Jan Boel, travelling from his base

supervisory structure within the cleaning service

level of service quality, it does offer a systematic,

in Belgium, praised and thanked all the staff at HRI

department. Working closely with the Trust’s

simple and effective management framework

for their hard work and commitment to achieving

infection prevention and control team, the

specifically developed to support cleaning

the standard and emphasised the important part

department embarked on a cleaning redesign

organisations. The Trust recognises the importance

cleaning services and staff play in the healthcare

programme that focused on compliance with

that cleaning services and cleaning operatives play

sector. The award was received by Brendan Brown,

the National Clean Specifications and the

in providing high quality healthcare services to

executive director of nursing and deputy chief

implementation of ‘PAS 5748 2014 - Specification for

patients. It also recognises and values its staff for

executive for the Trust. He also thanked and praised

the planning, application, measurement and review

their efforts at a particularly demanding time for the

all the cleaning services team for their efforts and

of cleanliness services in hospitals’. Each functional

NHS. Accreditation to CIMS is recognition of the hard

hard work in delivering service in challenging times

area was measured and risk assessed in accordance

work and dedication of its cleaning operatives.

for the NHS. The Trust also thanked Lynn Webster

with PAS 5748, from which appropriate cleaning

of LWC Consultancy as the I.C.E. consultant for her

frequencies and method statements were developed

starting point to delivering and sustaining first class

support in developing the required systems and

including cleaning times and workforce modelling.

cleaning standards across the organisation. Whilst

Whilst CIMS does not provide a guaranteed high

The Trust sees the accreditation to CIMS as the

processes in accordance with the CIMS standard.

The next phase was to establish an effective

there is still much work to do to fully embed the

CIMS is an evidence based management

training programme. The Trust is committed to staff

CIMS principals and deliver the required training

standard that focuses on the characteristics

development and understands that to achieve high

and development of staff, over the last two years

required to deliver a successful cleaning programme

standards service staff need to have the appropriate

standards have consistently improved. The Trust is

and supports service providers in developing a

training and development opportunities. The

not complacent and is committed to sustaining and

customer centred delivery model. It underpins

department reviewed a number of options for staff

improving quality in all its non-clinical and clinical

all aspects of the cleaning programme including

training and decided to use an externally accredited

service provisions.

34 OCTOBER 2017

WWW.CLEANINGMAG.COM

HEALTHCARE

C&M

by healthcare staff: cleanse, sanitise and care.

This revolves around staff members frequently using hand hygiene products at regular intervals recommended by the WHO’s ‘Five moments’. This field-tested, user-centred approach defines the key times when healthcare workers should perform hand hygiene.

The DebMed Sanitise dispensers incorporate Optidose which delivers exactly the optimum amount of sanitiser to meet WHO standards of 20-30 seconds wet time. One dispenser push ensures efficient hand hygiene, thereby eliminating the wasteful practice of staff needing to guess

Essential system designed to combat HCAIs

the correct dose and pressing multiple times as a consequence.

The DebMed programme also includes a dedicated education and training platform that enables healthcare institutions to makes sure the highest standards of behaviour are in place

DEB has recently launched its DebMed programme

and accurately track compliance rates across their

at all times. This encompasses a training toolbox

to a wide range of healthcare stakeholders. DebMed

facilities.

designed to change behaviour by educating staff

is a unique, integrated hand hygiene compliance

The need for more effective monitoring

about best practice in how, why and when to engage in hand hygiene.

and skin care programme that is focused on setting

methods in the healthcare sector is clear. A lack of

higher standards in the fight against healthcare

hand hygiene compliance among staff continues

associated infections (HCAIs), incorporating three

to be of major concern in healthcare environments

“At Deb we partner with healthcare stakeholders

dedicated elements: essential products, vital

and, according to Deb, a significant contributor

to focus on fighting the crucial battle against cross

information, and highest standards of behaviour.

Paul Jakeway, marketing director at Deb, said:

to the spread of pathogens, which result in HCAIs.

infection. This can be combatted by effectively

DebMed is customised to each healthcare

Combatting the threat of HCAIs is crucial, with

cleaning the hands at critical times. We support all

environment and has been proven to increase

approximately 300,000 patients contracting an

aspects of the healthcare sector to make important

hand hygiene compliance by 25.5% and reduce

illness annually in the UK whilst being treated

changes in staff behaviour and meet the highest

HCAIs like MRSA by as much as 42% [1]. Central to

in healthcare premises [2]. MRSA bloodstream

standards of skin care through tailored provision,

this is ‘vital information’ - Deb’s unique electronic

infections and Clostridium difficile infections

education, training and a process of define,

monitoring system that is clinically proven to be

were recorded as the underlying cause of, or a

implement, empower, and embed.”

an accurate and reliable method of measuring

contributory factor in, approximately 9000 deaths in

WWW.DEBGROUP.COM

hand hygiene compliance against the World Health

hospital and primary care in England [3].

Organisation’s (WHO) ‘Five moments of hand

Supporting the effective monitoring of

hygiene’. This offers healthcare institutions the

compliance is ‘essential products’, the three step

ability to capture 100% of hand hygiene events,

hand hygiene protocol that should be followed

1. Kelly W.J. et. al; AJIC 20.

2. National Institute for Healthcare & Excellence, 2011.

3. www.england.nhs.uk/wp-content/uploads/2015/04/ 10-amr-lon-reducing-hcai.pdf

A fresh approach to healthcare cleaning WORKING in partnership with its dealers, Tomcat

are used, it offers an instant cost saving. No

UK is bringing the benefits of its Zero3 system to the

chemicals means no packaging and transportation

hospital and healthcare sector.

costs too.

Zero 3 is Tomcat’s on-board and on-demand

During the course of its operation, Zero3 is

aqueous ozone system for chemical-free cleaning.

produced on board the machine. The aqueous

Along with the visual clean stripe that has,

ozone is dispensed at the very front of the machine

according to the company, become synonymous

so aside from the obvious cleaning benefit, any

with TomCat oscillating floor scrubber dryers,

with ozone with before and after swab testing to

areas of the machine in contact with the floor or

the aqueous ozone takes care of the unseen but

evaluate the effectiveness of the process. This

waste water are also in contact with Zero3. This

important element of any floor cleaning process -

system of cleaning builds value and effectiveness

helps with any potential cross contamination issues

pathogens.

into the process by destroying known pathogens

when the machine is moved to different locations

that have developed a resistance to standard

around the site.

cleaning methods. Because no chemical products

WWW.TOMCAT-UK.CO.UK

An Adenosine Triphosphate (ATP) meter helps to demonstrate the unseen benefit of cleaning

WWW.CLEANINGMAG.COM

OCTOBER 2017 35

C&M

PRESSURE WASHERS

A hire pressure HOT pressure washers have been around since 1950 and, whilst we’re all familiar with the basic concept of this cleaning machine, in recent years the sheer versatility and power has developed somewhat to lead the humble pressure washer to achieve some

Andy Stephens, marketing manager at Clean Sweep UK, looks at the range of benefits to be had from hiring pressure washing equipment.

incredible feats. Back in 2013, the pressure washer was the cleaning machine of choice when the London Eye underwent its biggest clean-up

the tip of the iceberg. For a relatively low fee, you can enjoy the latest in pressure washer technology, safe in the knowledge that they have been properly maintained, cleaned and serviced.

For those who need a surface cleaned quickly, hiring offers up the possibility of

improved hygiene, and a shorter working time.

getting a machine the next day. Plus, the HDS

So, what’s the best way to get your hands

pressure washer pumps out hot water resulting

to date, as a team of experts scaled the 440ft

on one of these machines? Since the economic

in faster dirt loosening and thus significant time

monument. It was a similar story in Brazil, where

crisis, there has been an increase in the number

savings of up to 35% compared to standard

15 Kärcher workers cleaned the imposing Christ

of businesses hiring their equipment. Whilst the

pressure washers. This hot water enabled the

the Redeemer monument overlooking Rio de

short-term cash flow gain is apparent, this is just

Continued on page 39 

Janeiro.

Whilst it is unlikely you’ll need a clean as sensational as this, it is comforting to know that the pressure washer is as at home on top of the largest monuments in the world as it is in a working kitchen. The principle of the pressure washer has been refined and advanced to a stage where it really is the cleaning machine of choice for a whole host of jobs. With the development of the next generation of Kärcher HDS pressure washers, these cleaning machines can now do more than ever, quicker and safer. They can run at up to 7250 PSI of pressure and not only clean, but even have the power to strip concrete.

HDS pressure washers have been developed to provide better cleaning results, reduced cleaning agent consumption, shorter drying time,

36 OCTOBER 2017

WWW.CLEANINGMAG.COM

INTRODUCING THE NEW MOTORSCRUBBER STAIR BRUSH A must have for any facility with stairs, this brush helps improve the hygiene of high traffic areas by reducing dirt and bacteria travelling through a building.

This unique 140mm deep brush cleans the uprise and the step simultaneously while the different length brush filaments give an exceptional deep clean to all hard floors including uneven and textured surfaces.

BIGGER CAN BE BETTER The new i-mopXXL delivers a 40%* productivity increase

XL v XXL

46cm

62cm

*40% more productive than the standard i-mopXL. I-mopXL - scrubbing width 46cm, i-mopXXL - scrubbing width 62cm.

C&M

PRESSURE WASHERS

The power to deliver DEMON International is a leading manufacturer

used by customers in the UK and overseas.

of high pressure cleaning products. One of only a

Since its launch it has gone from strength to

few UK companies manufacturing in the UK, it has

strength and is now available with an LPG engine

been in business for over 50 years.

to combat emission issues. The Combi is a flat

The company’s range includes petrol

surface rotary wash cleaner with a pressure

and diesel machines as well as the latest

washer, allowing the user to wash flat surfaces

developments in LPG.

such as pavements, walkways, cobbles, and more

It has been working with councils, local

using a high pressure cleaner and then quickly

authorities and contractors for many years and

and easily converting to a pressure washer for

understands the challenges they face.

cleaning buildings, park furniture and vehicles

The Hurricane Combi is one of the machines

with the addition of a lance. Denbigh Council now

developed by Demon. The innovative machine

has multiple Combis on its fleet for carrying out

is designed for street cleaning and is now being

street cleaning. Many FM companies also use the Combi for cleaning shop and supermarket car parks.

David Walke, sales director at Demon, said: “It has been

time away from a water source and tackles

great to see companies, both

smaller removal jobs quickly and efficiently.

nationally and internationally, purchasing the Combi as

innovation in green cleaning with the LPG range.

they can clearly see the huge

With current emission laws being tightened and

advantage having two options

the increasing cost of fuel, the LPG engine offers

with the machine. One local

a creditable alternative. The new Honda GX 200

authority had a problem with

gas engine offers the market a green alternative

cleaning cobbles and wanted

to petrol.

to help avoid a slip hazard and

David Walke continued: “Engine powered

has taken on the Combi for that

machines will be required to be much more

specific cleaning task.”

efficient and the emissions reduced drastically in

Demon also manufactures

38 OCTOBER 2017

Most recently Demon launched its latest

the future. Fuel costs will also rise and restrictions

the Mini Bowser, a 150 litre unit

on fuel transportation will be increased. Demon

which is used for hard to reach

International is again leading from the front in

areas where water supply is an

green options, offering products designed for now

issue. The Mini Bowser provides

and the future.”

nearly 15 minutes of washing

WWW.DEMON-PRESSURE-WASHERS.CO.UK

WWW.CLEANINGMAG.COM

PRESSURE WASHERS

C&M

High pressure solutions THE cleaning process is not as easy as it seems:

and sectors such as car washes, garages and auto

Pure and the cold water high pressure washer

every environment, every situation requires its

body repairs, where removing grease, oil and fuel

PW-C40. The high pressure of this machine,

own solution, and the machine can determine

from the floor and tools is an important daily

combined with the purified water of the High

the effectiveness of the result. IPC Group offers

task, the requirements need a high performance

Pure, offers what it describes as an unrivalled

a full range of pressure washers, both cold

machine. The PW-H50 ensures the best constant

result.

and hot - a professional machine for every

heating capacity with the IPC exclusive boiler and

situation.

innovative pump.

The entry-level PW-C21 is a small and

The High Pure system is designed for

For graffiti removal, the best choice is IPC ECR - a patented machine with the functions of a high pressure washer plus a graffiti removal

versatile machine: you can move it wherever you

windows, and more specifically for solar panel

system, which uses pressurised water and inert

need with the dedicated trolley or, with the right

cleaning, often difficult to reach and to cover due

material for practical eco-friendly cleaning of all

support, you can fix it to the wall and have it

to their size and inaccessibility. Its main feature

surfaces. With its accessories, it is possible to

ready for when you need it.

is to use purified water, without chemicals.

remove graffiti and heavy dirt without damaging

However, sometimes a single machine is not

the underlying surface.

enough. IPC suggests a combo between the High

WWW.IPCWORLDWIDE.COM

Hot water high pressure washers are designed for tough cleaning operations. In environments

 Continued from page 36

viable option, when you hire you’ll often receive

also significantly reducing cost of detergents.

pressure washer to be used in the clean Mount

a replacement machine in no time.

Furthermore, hiring the pressure washer means

Rushmore, where near boiling water was used

The complexity of pressure washers has

there is no significant initial capital outlay

on the famous sculptures in South Dakota.

increased somewhat since those developed in

- you’ll only pay for the time you need the

This heat also speeds up the drying process, so

the 50s, but with training included for all your

machine and there are no servicing bills either,

you’ll have a machine that is delivered quickly,

operatives, getting to grips with them has never

all resulting in a healthier balance sheet.

cleans quickly and leaves the surface ready to

been easier. As with most things, the pace of

use.

technological change in pressure washers

of the most difficult and impressive structures

seems to be increasing, with a large range to

in the world, including monuments in Brazil,

have the machine. The dirt and rigours that

choose from. When you hire, you’ll be provided

North America and London. What this means

the latest pressure washers can stand-up to

with expert advice to ensure you get the

for you is that they’ve been developed so you

is impressive, but there are occasions when

machine required for your application, plus

can clean quicker, access more areas than

repairs need to be carried out. When you

the next time you come to hire the machine

ever before and improve hygiene, whatever

hire your pressure washer, it will often be

you’ll be able to choose from the latest

industry you’re in. Whilst the cost of purchasing

supported by a full maintenance and service

machinery.

these technologically advanced machines can

Time can be just as critical when you

So, the pressure washer has cleaned some

package included as standard, meaning your

There are also several cost-effective benefits

own employees don’t have to carry out time-

associated with hiring an HDS pressure washer.

little as £100 for a week. That’s a lot of cleaning

consuming repairs to maintain the standard of

Cleaning can be done without disinfectant,

power for your buck.

the equipment. Should a first time fix not be a

not only reducing environmental impact, but

WWW.CLEANSWEEPHIRE.CO.UK

WWW.CLEANINGMAG.COM

be initially steep, hiring them begins from as

OCTOBER 2017 39

The Official Partner of the Cleaning Show

START PLANNING YOUR ADVERTISING FOR 2018 NOW

Cle an ing er of th e ial Pa rtn Th e Of fic

Sh ow

SE PT EM BE

R 20 17

The Offici al Partn er of the Clean ing Show OCTO BER 2017

PLUS: news • Industry • People s act ntr • Co • Products

PLUS: • Industry news • People

Follow us on Twitter

• Contracts • Products

T THE SCEN S OF SUCCES trol Odour Con solutions in ht the spotlig >>> page 26

GREAT MAKING A ESSION FIRST IMPR ng and the Street Cleani of outdoor ce maintenan spaces >>> page 38

FACE TO FACE

@CleaningMag

PARK LIFE Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park >>> page 26

With RPC bpi ducts Recycled Pro tery Bat and Fortis 24 & 36 >>> pages

TOO BUSY TO WASH?

Join us on LinkedIn

What can be done to make hand washing quicker and easier for healthcare staff ? >>> page 28

Cleaning & Maintenance Magazine

HYGIENE SERVICES MADE EASY Hiring pressure washing equipment has numerous benefits >>> pages 36

WW W. CL

Renew your subscription at: WWW.CLEANINGMAG.COM

EA NIN GM

AG .CO M

24/08/2017

09:58

WWW .CLEA NINGM AG.CO

M

p03_CM_Oct17_Editorial

_Front_Cover.indd 1

er.indd 1

l_Front_Cov

p03_Editoria

26/09/2017 13:39

Established in 1953 and always reaching the right audience

Official show magazine of

THE

CLEANING SHOW

The biggest read within the cleaning & support services sector Make sure you reach your audience and advertise with us.

Published by

For further details please contact: Vanessa Van Santen-Smith, Sales Manager C&M Magazine T +44 1737 855041 M +44 7944 277598 E vanessavss@quartzltd.com

Michelle Andrews, Sales Manager C&M Magazine T +44 1737 855086 E michelleandrews@quartzltd.com

WWW.CLEANINGMAG.COM

COMPUTER SYSTEMS

C&M

Hygiene services made easy Rick Stoor, MD of Templa Computer Systems, explains how cleaning contractors are using cutting-edge software to manage the direct provision of hygiene services.

some reason, our operations coordinator, Sophie, must be able to access and update the system quickly and accurately.

Because TemplaCMS Hygiene Services

IN a growing trend, cleaning contractors are

r A route planner to service

is an integrated system, she can make one

branching out into the direct installation and

all clients efficiently, but with

amendment, like dragging and dropping a delivery

servicing of hygiene equipment. Feminine hygiene,

flexibility for drivers to amend routes ‘on the

from one day to another on the planner, and the

air fresheners, roller towels, vending machines, dust

hoof’ when necessary.

software does the rest. Van teams will automatically

mats - by offering these services competitively as part of a ‘bundled’ cleaning contract, contractors can increase their chances of winning new business and add a lucrative source of income to their core cleaning service.

At present, however, the majority of contractors buy in the services, which impacts negatively in three ways. Firstly, it means their margin is reduced when providing the service as an add-on to existing cleaning clients. Secondly, it reduces their competitiveness when bidding hygiene services as part of new contracts. And thirdly it makes it

r Empowering drivers via mobile technology to

see the update, invoices will be adjusted and our

check order details, add notes, take photos,

client will automatically receive an email. The last

confirm delivery, or flag up problems.

thing she wants is to have to make several phone

r Seamless integration between order placing and client billing. r Compliance with harmful product legislation, for example the creation of waste transfer notes. r Automatic communication of deliveries with clients via email. r Accurate reporting on revenue and profitability by route and by client.

calls or go into half a dozen screens to ensure that the change will take place and the client be invoiced correctly.”

As Sophie herself said: “For me the beauty of the software is its simplicity and flexibility. The moment I log in I have all the information about clients, products, deliveries, and pricing completely at my fingertips. For our van teams, it’s being plugged into a live system and managing their work

unattractive for them to offer the services on a

Case study - Flush Hygiene

standalone basis to locations where they do not

Based in Orpington, Flush Hygiene is a division of

that our clients get a first-class service.”

have the cleaning contract.

So Clean Cleaning and Support Services, with over

WWW.TEMPLACMS.CO.UK

Yet many contractors have both storage space

300 hygiene services clients in London and the

and vans that are by no means fully utilised. This

south east. So Clean was already using TemplaCMS

offers them the opportunity, if they can find an

integrated management software to run its contract

efficient way of managing it, to provide hygiene

cleaning operation. So, when Templa launched its

services directly and open up a new revenue

new integrated Hygiene Services module, it was a

stream. As with any such opportunity, however, the

logical step to transfer the Flush Hygiene business

first step is to find the right business software to

over to it.

manage the service.

How to choose the software

Nick Gasson, Flush Hygiene’s managing director, said: “Supplying hygiene services is not as simple as it sounds. With a van fleet servicing

The key features to look out for with hygiene

300 clients every month, staying on top of the day-

services software are:

to-day operation is essential. When a client calls

r Easy set-up of client accounts: products,

to place an additional order, or a driver phones

quantities and replenishment interval.

WWW.CLEANINGMAG.COM

via their mobile devices. The combined result is

in sick, or a delivery needs to be rescheduled for

OCTOBER 2017 41

C&M

COMPUTER SYSTEMS

Lynda Allan, director of Polished Insurance Services, reports.

Cyber-attacks – are you covered? a serious issue for all businesses, with 875,000 UK-

Denial of service cyber-attack

based SMEs suffering a cyber security breach in the

A business suffered a persistent

against any employee or senior

last 12 months alone [1]. Recent research revealed

‘denial of service’ cyber-attack

executive that results in the

that almost one in six SMEs have fallen victim to a

which affected all its websites.

transfer of business funds to an

cyber-attack in the last 12 months, and one in 10

The wider issue became apparent

unintended third party.

small businesses have experienced a cyber-attack

once the websites were back up and

Reimbursement of personal funds

costing more than £50,000.

running. As soon as the customers logged on to

CYBER-crime is on the increase and is becoming

Cyber-attacks are financially damaging, can

r

Any phishing, vishing or

other social engineering attack

In addition to the reimbursement of funds

their accounts, they could view another customer’s

to the business, your cyber and data breach

damage business reputations and will seriously

details including all their financial information.

insurance cover should also reimburse personal

affect the day to day running of your business.

This incurred an insurance claim totalling £62,000.

financial loss, as a direct result of any third party

Recent research revealed that the top threat

with cyber liabilities and we expect that, sooner

Does your business have the right insurance cover in place should a cyber-attack or a data breach happen to you?

rather than later, regulatory action will be stepped

Cyber and data insurance cover provides your

up. This means that there will be significant

business with the full support of a team who will

penalties incurred for businesses who have failed

protect your reputation, investigate and diagnose

to protect themselves.

the attack, and help you to secure your systems,

perceived today by a business is a cyber-attack and in second place is the threat of data breach [2].

Regulators across the UK are getting to grips

The following cyber-attacks happened over the last few years. Could this happen to your business and are you covered if it does?

Cyber-attack following a simple download

before getting them safely up and running again.

compromising the company’s network security, including: r The theft of money or other financial assets from a personal bank account, of any senior executive in your business. r Identity theft of any senior executive because of a privacy breach suffered by your business.

How much will cyber and data breach cover cost?

If your cleaning business has the right cyber

At Polished Insurance, we work with cleaning

and data breach insurance cover in place, you will

businesses of all sizes across the UK and we

benefit from processes that could help restore

understand the extent of cyber and data breach

your business’s capability, help you to get back in

insurance cover that is needed. It is essential

business swiftly, and reimburse the loss of both

that your insurance broker takes the time to

A third-party payment provider experienced a

business and personal funds from:

understand the exact nature of your business. Only

significant cyber-attack when two employees

r An unauthorised electronic funds transfer.

with this level of detail can you be provided with

opened an infected word document which

r Theft of money or other financial assets

an accurate and comprehensive package.

downloaded Crypto Locker malware on to the

from your bank by electronic means.

business’s network. This damaging data breach

r Theft of money or other financial assets

affected 5000 customer records. Users within the

from your corporate credit cards by electronic

business were prevented from accessing their own

means.

data and the entire network was down for over

r Any fraudulent manipulation of electronic

32 hours, incurring an insurance claim totalling

documentation whilst stored on your computer

£48,000.

systems.

42 OCTOBER 2017

WWW.POLISHED-INSURANCE.CO.UK 1. All figures, unless otherwise stated, are from YouGov plc.

Total sample size was 1087 senior decision makers from British small and medium sized businesses (less than 250 employees).

Fieldwork was undertaken 26 June - 4 July 2017. The survey was carried out online.

2. BCI: www.thebci.org

WWW.CLEANINGMAG.COM

To advertise please call 01737 855086

HYGIENE SUPPLIES

C&M PRODUCTS & SERVICES DIRECTORY PRESSURE WASHER CLEANING, HOT & COLD

FOR ALL YOUR CLEANING SOLUTIONS l Hot & Cold Pressure Washer Cleaning l Hard Surface Cleaning & Restoration l Graffiti Removal l Steam Cleaning l Chewing Gum Removal

l H igh Level External Cleaning l Fascia’s and Cladding l Gutter Inspection & CleaningSpace Vac equipment utilised where possible to avoid the need for working at height l Mechanical Sweeping

We are Safe Contractor approved, our staff are trained and certificated to work at height and are able to access up to 46 metres Tel: 01322 228302 Email: Enquiries@reactive02.co.uk Please visit our website for more information Website: www.reactive02.co.uk

Products & Services Directory To reach your potential customers advertise in C&M’s new Products and Services Directory. Contact us today to discuss your requirements: Michelle Andrews • 01737 855086 • michelleandrews@quartzltd.com

Untitled-1 1

WWW.CLEANINGMAG.COM

26/09/2017 13:34

43 OCTOBER 2017

C&M

PRODUCT NEWS

GETTING A HANDLE ON GERM CONTROL

P-WAVE has announced the launch of two new patented systems to help

CLEANING teams can now ‘cut the cord’ and

reduce the spread of germs from

vacuum more quietly and

door handles in high risk areas,

productively following the

such as kitchens and washrooms.

arrival in the UK of a cordless

The new P-Hold fits over the existing door handle - it comes in three sizes and takes just 30 seconds to

commercial vacuum cleaner from Turvox.

The Valet Battery Upright

BATTERY UPRIGHT VACUUM NOW IN THE UK

install - and the P-Plate replaces

(VBU) is a light yet powerful

the existing push plate when there

upright vacuum, designed for

is no handle. Both systems are long

maximum productivity. Powered

lasting and low maintenance. They

by a lithium ion battery, the VBU

don’t require films, sleeves or gels and

provides more than 60 minutes’ continuous runtime. At the

instead utilise silver ion technology

Cleaning Show 2017 Innovation Awards, the machine won in

which interrupts a bacteria’s ability to

the carpet cleaning category.

form the chemical bonds essential to its survival.

Dave Carson from P-Wave said: “No matter how exemplary

The Valet Battery Upright weighs only 5kg, and a convenient carry handle makes it easy to transport between cleaning jobs.

we are about our own personal hygiene, most of us approach

A battery level indicator ensures the user knows when the

the exit door with no small sense of dread. We all know that not

machine will need recharging. A full recharge takes no more

everyone washes their hands after using the toilet for instance,

than 2.5 hours, and the battery delivers 312W of vacuum motor

so what germs will the door be harbouring? With our new

power and a 3,000rpm brush speed. High filtration is provided

systems, that worry can be a thing of the past.”

by a HEPA 13 media bag.

WWW.P-WAVE.CO.UK

WWW.TRUVOX.COM

RECOGNISING that many carpets and rugs sold today are made from synthetic fibres, WoolSafe has

WOOLSAFE INTRODUCES CLEAN SEAL

introduced a new certification – CleanSeal - a testing and accreditation programme for maintenance products suitable for use on carpets and rugs and other interior textiles, made from synthetic fibres. CleanSeal is available worldwide to manufacturers and suppliers of cleaning chemicals, spot removers, soil and stain resist treatments, and other products used to maintain or enhance the performance and/or appearance of carpets and rugs. Amongst the first companies to receive accreditation in the UK is Host von Schrader.

WWW.CLEANSEALAPPROVED.COM WWW.HOSTVONSCHRADER.CO.UK

C&M is a proud supporter of the following associations and events: THE

CLEANING SHOW

44 OCTOBER 2017

WWW.CLEANINGMAG.COM

PRODUCT NEWS

WITH so many cleaning products now available in the janitorial sector, Robert Scott has put together a new guide to help make it simpler to select the best products for the right cleaning area. The Bestseller Guide is a 16-page downloadable brochure, which includes star performers listed by the cleaning areas of

ROBERT SCOTT ‘STAR PERFORMERS’ GUIDE

top (ceiling or high spaces), middle (surfaces) and bottom (floors). To complete the range it has also included a selection of washroom, waste and outdoor products.

“Most distributors now sell a wide range of janitorial products,

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 71316 SALES MANAGER

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

Michelle Andrews michelleandrews@quartzltd.com 01737 855086 PRODUCTION MANAGER

and machines,” said Robert Scott’s

Carol Baird carolbaird@quartzltd.com 01923 437619

sales director, Alastair Scott. “That’s

MANAGING DIRECTOR

including paper and chemicals, PPE

a big stock of products for the sales team to get to grips with and sell effectively. The

Steve Diprose

Bestseller Guide makes it easy… Many customers are already benefiting from using

Paul Michael

the new guide, and showing and sharing it with end-users.”

WWW.ROBERT-SCOTT.CO.UK ISO 14001 is an internationally agreed standard that sets out the requirements for an Environmental Management System.

STAR PLATFORMS ACHIEVES ISO 14001

It will help Star Platforms improve its environmental

C&M

CEO

PAID SUBSCRIPTIONS

Elizabeth Barford subscriptions@quartzltd.com 01737 855028 CIRCULATION ENQUIRIES

Circdata quartzmedia@circdata.com 01635 879303

performance through more efficient use of resources and the reduction of waste.

The standard has recently been revised (14001:2015) with key improvements such as the increased prominence of environmental management within strategic planning processes,

greater input from leadership and a stronger commitment to proactive initiatives that boost environmental performance. Ian Mitchell, Star Platforms operations director, said: “More and more of our customers were asking if we had ISO 14001 on their pre-qualifying questionnaires (PQQs) and we felt it would align Star Platforms with our clients and prospects if we achieved this accreditation. We take pride in having excellent environmental controls and engagement from all our staff and therefore already had many of the key components in place to pass the audits and achieve this

PUBLISHED BY

Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310

accreditation. Star Platforms is one of only a handful or privately owned powered access rental companies to have achieved ISO 14001 and considering we were only established in October 2014 it is something

ISSN: 1473 723X © Quartz Business Media, 2017

we are very proud of.”

All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

WWW.STARPLATFORMS.CO.UK

Printed by Pensord Press Ltd, Cardiff, UK

WWW.CLEANINGMAG.COM

OCTOBER 2017 45

JOIN US AT THE MANCHESTER CLEANING SHOW The 2016 exhibition sold out with 70 exhibitors representing nearly all the major cleaning brands

THE MANCHESTER CLEANING SHOW WAS LAUNCHED IN 2016 AND CREATED A REAL BUZZ WITHIN THE INDUSTRY…

2,308 visitors attended with a combined purchasing power of over £218 million

The exhibition sold out in the first year and 100% of exhibitors

Organised by

surveyed said they would exhibit again Visitors attending were almost double expected targets – with 2,308 attendees over 2 days Serious PR exposure including BBC Breakfast’s Steph McGovern presenting business news from the event throughout the morning, BBC North West TV reports, exhibitors interviewed on BBC Radio 5 Live and regional newspaper coverage throughout the North West.

WWW.CLEANINGSHOW.CO.UK/MANCHESTER

Official media partner

THE REGIONAL DEDICATED CLEANING & HYGIENE EVENT CONTACT US TO BOOK YOUR STAND

A10

A11

A06

6x3

6x3

G02

G01

G03

G04

G10

3x3

3x3

G09

G08

Reserved

3x6

3x3

3x3

3x3

G12

G07

G15

Insuraclean

3x3

Sure Chem

4x2

3x3

3x3 G13

G14

3x3

Conference Area

Hydrachem

3x3

4x4

A05

RPC

F01

Floorbrite Cleaning Facilities Services

3x7

A04

Michelle Andrews Business Development Manager T: +44 (0)1737 855086 E: michelleandrews@quartzltd.com

F03

F09

F10

Kennedy Hygiene

Spinaclean

6x3

F20

Viper

F21

Arrow County

F07

F26

Reserved

3x6

6x3

3x6

6x6

3x6

F22 3x3

F25

3x3

F23 3x3

Host Von Schrader

F24

3x3

A20 4x3

4x3

Cleanlink Software

3x4

A22

Equipmart

NWC

E03

E01

Greyland

3x6

3x3

E05

E20

E10

The Supplies House

E22

Jangro

Killis

3x6

Bona Systems

3x3

E25 9x6

3x6

Karcher

D09

D10

D16

D15

D20

Decitex

A01

9x6

Astley Hire

3x3

6x3

Sebo

3x3

Karcher

3x3

C20

C11

9x6

Entrance

C27

Goizper

B01

B10

B15

Vaclensa

TC Cleaning

Reserved

3x3

C26

3x3

3x3

6x6

A25

C22 3x3

C25

3x3

OspreyDeep Clean

6x6

B11 6x9

B12

B18

3x3

3x3

A37

A36

3x3

3x3

3x3

3x5

4x6

A27

C23 C24

4x3

HPC Healthline

3x3

4x3

B22

Lifterz

B20

3x3

Bayersan

3x3

7x3

A39

A26

D23

3x3

B21

A40

3x5

3x3

4x3

D25

3x3

C21

3x3

3x3

Templa

3x3

A24

Dual Pumps

Skillweb

C14

D26

Ardleigh Green

3x3

Nilfisk

6x3

D27

D14

C10

C01

A38

E24

3x3

D22

Nexon Group

British Bins Prochem

3x4

“

6x6

7x3

3x3

D01 3x6

3x6

Cromwell Polythene

E02

A02 Buckeye International

John Lane Business Development Manager, Europe T: +44 (0)1737 855016 E: johnlane@quartzltd.com

“

Craig McKay, Sales and Marketing Director, Kärcher UK

G11

3x3

Reserved

Networking Seating

It’s been a fantastic show, attracting very high numbers of visitors to an excellent location.

A14

4x3

Reserved

Vanessa Van Santen-Smith Sales Manager T: +44(0)1737 855041 E: vanessavss@quartzltd.com

A12

Reserved

Networking Café

Lincoln Cleaning

3.5x3

9x3

A30

Morclean

3x6

A31

Reserved

B23

3x3

Reserved

6x6

B19

3x3

A35

Reserved

3x3

4x6

6.5x6

Networking Café

A34

Telelog

3x3

Floorplan correct at time of print

DON’T MISS THE LARGEST UK CLEANING & HYGIENE EVENT THE

CLEANING SHOW 2019

PUT THE DATES IN YOUR DIARY NOW

@TheCleaningShow CleaningShow

19 –21 MARCH • EXCEL • LONDON

Reserve your stand now for the best rates and best location at the Cleaning Show 2019. This popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000 professionals regularly registering to attend this biennial industry gathering, this is an opportunity to launch new products, meet a wide range of buyers face-to-face, build your prospect databases and generate media exposure.

WWW.CLEANINGSHOW.CO.UK

The single-source cleaning solutions provider. www.karcher.co.uk/solutions

Model shown: B 150 R Scrubber Drier.