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SEPTEMBER 2017
IN THIS ISSUE: Street Cleaning Smart cities are using multimasking municipal machines to tackle the problems of the urban landscape
Odour Control Do biological odour neutralisers offer a better alternative to chemicals?
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EDITOR’S LETTER
C&M
Changing times Welcome to the relaunch issue of C&M - the UK’s
Looking back further, the rebirth of the CSSA
longest standing, most respected publication
is also something to celebrate. Doug Cooke
for the cleaning and support service sectors.
and John Findlater – chairman and director-
As most of you will know I have – on and off –
general respectively – have shown great energy,
been editor, editorial director, publisher, then
enthusiasm and clear direction in reviving the
editor again of this publication for many years
CSSA, and its future security, influence and
and – of all the redesigns we’ve produced –
importance seem assured. The launch of the
this is without doubt the most contemporary.
CSSA Awards at this year’s Cleaning Show was
Seriously, the best too!
another great step forward for the association and the industry as a whole and I look forward
Every month C&M brings you a unique blend
to playing my part – via the CSSA’s marketing
of news, contract information, new product
executive – in building on what has been a
launches, opinions, technical updates…
tremendous beginning.
everything that impacts the cleaning and support service sectors. This will continue
C&M, and everyone at Quartz Business Media,
and, thanks to the talents of our designer,
hopes you will enjoy the ‘new look’, and very
Nikki Weller, will be presented to you in a more
much looks forward to seeing you at next year’s
modern, lively and reader-friendly way.
Manchester Cleaning Show and then at the Cleaning Show in London in 2019 – both events
In future issues I will use this column to
that we run in partnership with the British
comment on the goings-on of the previous
Cleaning Council.
month, and to speculate on what might be around the corner. This month space doesn’t
Enjoy what’s left of the summer, and have a
permit, although I will take the opportunity
prosperous, clean, tidy and healthy month
to, rather belatedly, congratulate Simon
ahead.
Hollingbery on his excellent tenure as chairman of the British Cleaning Council, and to wish his replacement, Stan Atkins, every success in the role. The British Cleaning Council and its member associations play a very important role
Neil Nixon, Editor
in shaping the UK cleaning sector, and strong
Cleaning & Maintenance Magazine
leadership in recent years has significantly increased its effectiveness.
WWW.CLEANINGMAG.COM
@cleaningmag
in
Cleaning&Maintenance
SEPTEMBER 2017 5
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CONTENTS
C&M
34
Feature: Odour Control Tackling malodour with unique technology
SEPTEMBER 2017
08 17 18 22 24 36 44
Industry News BCC unveils its new board whilst TCFM, Remploy and Chicopee scoop awards. Also in the news...Kärcher, Swiftclean and Servest People All the latest appointments in the cleaning and hygiene sector Clear Impressions Sponsored feature from Grundon Waste Management Contracts We take a look at all the latest contracts in the industry
We catch up with Lorcan Mekitarian and discuss the changes in the industry
26
Face to face: Fortis Battery
The impact of smell on the perception of clean
Face to face: RPC bpi Recycled Products
Feature: Odour Control
We talk to Leigh Mason about the importance of battery maintenance
38
New Products We round-up the latest product offerings from the industry
Feature: Street Cleaning The latest machines are ideally suited for today’s urban landscape
05 Editor’s Letter
16 BICSc Comment
20 BCC Comment
Welcome to the new look C&M
Digital smart badges enhance membership experience
Whose job is it anyway...?
WWW.CLEANINGMAG.COM
21 Making a margin: a Contractors blog Simon Gasson reports
SEPTEMBER 2017 7
C&M
INDUSTRY NEWS
BCC welcomes new chairman, deputy and council representatives THE British Cleaning Council (BCC), which represents over 20 national trade associations linked to the UK’s cleaning, hygiene and waste management sectors, officially elected a new chairman and deputy chair at its recent AGM. Stan Atkins, chief executive of BICSc, was voted in as the new BCC chairman. He succeeds Simon Hollingbery who stepped down after two years at the BCC helm, although he will remain a member of the From left, Pat Wherton, Stan Atkins, Simon Hollingbery, Doug Cooke, and Paul Thrupp
council in his role as chairman of the Association of Building Cleaning Direct Service Providers (ABCD). Stan Atkins was previously the BCC’s deputy chair. Following a second Council vote, his vacated
to the BCC for their inaugural Council
forward to working with Paul as our
Pat Wherton, the BCC’s secretary
meeting, and first BCC AGM.
new deputy, I was also sorry to see
general, for ensuring all of the recent
Simon step down as chairman, and
AGM and Council proceedings ran
Another change to the BCC
deputy position was taken by Paul
membership also took place at
Doug leave the Council. Both have
smoothly, and for her ongoing help in
Thrupp, a director at the OCS Group,
the meeting with the director of
served the BCC extremely well over
managing many of the governance,
and represents the Federation of
the Cleaning and Support Services
many years and their contribution
policy and financial issues which the
Window Cleaners on the BCC Council.
Association (CSSA), Doug Cooke,
to the work of the Council, and the
BCC is required to deal with. With the
resigning from the Council. Cooke,
wider UK cleaning sector, has been
support of Paul, Pat and all of our
a new chairman and deputy, the
In addition to the election of
CEO of Principle Cleaning and a
immense. It was also great to welcome
member associations, I am confident
BCC’s AGM also welcomed two new
former BCC chairman, has been a
Mike and Philip to the BCC team on
the BCC will go from strength to
Council member representatives.
key member of the BCC Council since
behalf of the CHSA and the Worshipful
strength, and that by working
Philip Morrish, deputy master
2007.
Company of Environmental Cleaners
closely together we have a great
respectively. I look forward to working
opportunity to continue to build the
of the Worshipful Company of
Stan Atkins said: “From a personal
Environmental Cleaners, and Mike
point of view this year’s AGM was a
with them to ensure the voice of their
reputation of the UK cleaning sector
Stubbs, vice president of the Cleaning
mixture of delight and sadness. While
associations continue to be heard
as a responsible and professional
and Hygiene Suppliers Association
I am very proud to have been elected
alongside the 20 others which the BCC
industry.”
(CHSA), were both warmly welcomed
chairman, and am greatly looking
represents. I would also like to thank
BRITISHCLEANINGCOUNCIL.ORG
Awards clean sweep for Chicopee CHICOPEE has scooped an
product by representatives from
international innovation award for
INDA’s technical advisory board, the
to 620ml of cleaning fluid which
Microfibre Mopping System as an
its Microfibre Floor Mop cleaning
affiliated conference committee and
is released as needed, reducing
innovative solution for cleaning
system. The WOW (World of Wipes)
attendees themselves. Launched last
chemical consumption and using
professionals and facility managers
Innovation Award is made each year
year, the range combines short-term
around 80% less water than
that removes the need for laundry
at the annual conference of INDA, the
use microfibre mops with a light,
traditional string mops. Because
while delivering a superior cleaning
Association of the Nonwoven Fabrics
ergonomically designed mopping
the mops enable damp mopping,
performance. Our customer insight,
Industry, which this year took pace in
tool. The mops themselves are
the chances of accidental slips and
product development and marketing
Nashville, Tennessee.
constructed from Chicopee’s own
falls on a wet floor are dramatically
teams all worked incredibly hard
APEX technology that traps dirt and
curtailed.
and should be justifiably proud of
Chicopee’s disposable Microfibre
The mopping tool holds up
Mopping System was voted the
bacteria, eradicating the danger of
most innovative, technically
germs being spread onto the next
marketing director for EMEIA
recognised accolade.”
sophisticated and value for money
area to be cleaned.
(specialities), said: “The award
WWW.CHICOPEE.COM
8 SEPTEMBER 2017
James Taylor, Chicopee’s
underlines the benefits of the
their efforts to clinch this globally
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C&M
INDUSTRY NEWS
Arrow on course for Far Eastern expansion ARROW Solutions was recently
formulation already in use with
praised for the performance of its
several rail operators in China.
cleaning solutions, its manufacturing
“We were the only chemical
facilities and its health and safety
manufacturer that the delegation
track record during a visit from the
chose to visit during
Industrial Cleaning Association of
their stay and that is a
China (ICAC). 24 delegates from 18
massive seal of approval
companies were given a guided
for what we are trying
tour of the company’s state-of-the-
to do,” said Jonathan
art facility in Moira and a detailed
Lane, sales director
presentation of the firm’s desire to
at Arrow Solutions.
grow its presence in the Far East.
“As a state-backed
ability to deliver new solutions and
in the Far East. In just a short space
organisation with over 600 members,
our track record in supporting clients
of time, the company has already
days in the UK, also received first-
ICAC is very influential in China and
in aerospace, rail, oil and gas, and
secured a number of high profile
hand experience of the technical
it has a very proactive approach to
heavy engineering.”
contracts with major organisations,
capabilities of some of Arrow’s
improving the quality standards and
key products, including industrial
environmental performance of the
to mark the first birthday of Arrow’s
Corporation of China (AVIC), Beijing
degreasers such as Lotoxane and
sector it represents - two areas we
Shanghai operation, which provides
Metro and China National Offshore
Aquaklenz LF, as well as Ecowash
can certainly assist it with. There was
sales, technical and warehousing
Oil Corporation (CNOOC).
Autoshine, a train washing
a lot of interest in our processes, our
functions to a growing customer base
WWW.ARROWCHEM.COM
The group, which spent 10
From left: Jonathan Lane and Tony Brealey (both Arrow Solutions), Ma Chunling (ICAC), Boyang Zhou (Arrow Trading Shanghai), Huang Junbo and Wu Liping (both ICAC)
The delegation was scheduled
such as the Aviation Industry
Servest acquires stake in Getronics SERVEST has partnered with
including corporate, healthcare and
Bottega InvestCo in the acquisition
transport.
of integrated ICT services company,
In addition, Getronics has five
Getronics. The transaction, which is
global multi-language service centres
supported by Investec, will enable
that will support Servest’s expansion
Servest to play a role in the workplace
across Europe and Asia by providing
technology market and provide a
help desk solutions which offer insight
The training academy at Julius
helped immensely. The approach to
seamless FM and mobile technology
on customer satisfaction, churn
Rutherfoord’s home in Battersea,
the audit involves time and effort and
offering to its growing client base,
rates, service issues, and contractor
London, has passed its British
this is apparent.”
and comes at a time when workplace
performance, integrating different
Institute of Cleaning Science (BICSc)
management is increasingly focused
communication technologies such as
audit. Free to all Julius Rutherfoord’s
director, Chris Parkes, said: “We have
on digital transformation through the
instant messaging, chat, telephone,
cleaning operatives, the training
long celebrated the positive impact
development of smart buildings and
and email. This will enable Servest to
academy offers induction training as
that apprenticeships and traineeships
the Internet of Things.
reduce help desk demand, expand
well as regular, ongoing development
have on individuals, businesses and
contact service hours and improve
throughout a team member’s career
the economy, and are very proud
service delivery time.
at the company - all based on-site, at
to have a BICSc-accredited training
their place of work.
academy at our Battersea home in
With operations in 22 countries and covering more than 100, Getronics provides a complete
“This transaction will allow
Academy passes BICSc audit
portfolio of integrated ICT services
Servest to lead the way in bringing
including solutions focused on
smart building technology and
assessors and BICSc accredited
should be free to all staff, and offered
workspace management, managed
the Internet of Things to our FM
training academy are audited
locally in relation to their place of
cloud, unified communications and
customers globally,” said Rob Legge,
every year against BICSc standards.
work. Training also benefits our
collaboration, and network and
group CEO at Servest. “While other FM
The BICSc audit commended
clients and the industry by sharpening
applications for large corporates
companies have formed partnerships
the company’s approach, stating:
our ability to provide even greater
and the public sector. It has in-depth
with ICT providers, the Getronics
“The team is very committed and
quality service and client interaction,
experience in application and
acquisition will ensure that our joint
enthusiastic to training and assessing
and raising standards for health and
solutions development and provides
offering to our customers is seamless.”
BICSc skills. The audit was very good
safety and quality.
FM-specific products in sectors
WWW.SERVEST.CO.UK
and the control of the documentation
WWW.JULIUS-R.CO.UK
10 SEPTEMBER 2017
Julius Rutherfoord’s BICSc
Julius Rutherfoord’s operations
London. We firmly believe training
WWW.CLEANINGMAG.COM
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C&M
INDUSTRY NEWS
launched Mi-Cloth, a new disposable microfibre cleaning cloth which
BBC Watchdog raises cleanliness concerns
prevents the cross-contamination of surfaces as you can wipe and throw.” Alastair Scott continued: “Cloths used in catering and healthcare institutions have been found to still contain high levels of bacteria after being laundered. By using Mi-Cloth as opposed to traditional cloths cleaning professionals can be confident that as much as 99.9% of bacteria will be removed from surfaces with the risk of cross contamination also significantly reduced. Finally, training on how
BBC Watchdog revelations should
ice machine manufacturers who have
All equipment, work surfaces, floors,
to use and get the best out of each
signal a wake-up call for the
been queuing up to give advice to
cupboards, walls, and appliances
product is a major consideration and
cleaning and hospitality sectors,
operators.
must be cleaned appropriately,
our sales teams are all available to
regularly and thoroughly, ensuring
help train staff, both managers and
and highlights the need for a quick
Alastair Scott, sales director at
and effective way to remove harmful
Robert Scott, explained: “It’s not
that dirt and grease are removed
cleaners, on getting the best from
bacteria from all catering services.
just simply about the cleanliness
and bacteria significantly reduced.
cleaning products. The revelations
of a restaurant’s hand hygiene
One of the most effective materials
from the Watchdog investigation
Watchdog programme found
practices. This whole issue should
to use is microfibre and, even better,
should be a wake-up call to all
bacteria from faeces in samples of
raise the level of concern regarding
a disposable version of this proven
catering establishments - in fact any
iced drinks from some of the UK’s
the cleaning of all food preparation
method of tackling the removal
business that is serving the public
leading restaurants and coffee shops,
surfaces, floors and dining tables,
of bacteria without the need for
should be paying attention to their
there has been an increasing flow
ensuring that the right products
potentially harmful chemicals. We
cleaning regimes and at Robert
of advice and information from the
and training are used for each
introduced microfibre into our range
Scott’s we’re here to help.”
cleaning industry, particularly from
potentially hazardous surface area.
nearly 20 years ago, and this year
WWW.ROBERT-SCOTT.CO.UK
Following news that BBC’s
TCFM and Remploy scoop prestigious national award A PARTNERSHIP between TC
employer’ category. This is a huge
Facilities Management (TCFM) and
achievement, especially given
Remploy, the disability employment
the calibre of the nominations for
specialist, has won the Large
this award. Knowing that we are
Employer of the Year award at the
making a difference to people with a
ERSA Employability Awards 2017.
disability or health condition is hugely
The winners were announced at
satisfying, and to receive a national
a ceremony attended by the Minister
award recognising this is fantastic! Our
for Disabled People, Health and Work,
partnership with Remploy goes from
Penny Mordaunt MP, and hosted by
strength to strength and I look forward
BBC journalist Kirsty Lang.
to seeing how we will continue to
The ERSA Employability Awards are now in their fifth year. The awards
grow together in the future.” James Kimberley, Remploy’s
the future. It was great to be able to nominate them - even better for them to win!”
From left: James Kimberley, lead national account manager, Remploy; Rachel Gardiner, head of HR, TCFM; representatives from Clacket Lane Motorway services, winner of SME of the Year; and Penny Mordaunt MP, Minister for Disabled People, Health and Work
showcase and champion best practice
national account manager, said:
from across the employment support
“Winning the Large Employer of the
sector, celebrating and recognising
Year award is a fantastic accolade
truly inspiring to hear stories about
the hard work and achievements of
for TCFM and adds to the increasing
the excellent work that businesses
single day. Congratulations to all this
those involved in supporting people
recognition they are getting for their
are doing to help people get into, and
year’s winners - I hope their success
into work.
achievements over the last ten years.
stay in employment. This would not
will encourage others to go the extra
Penny Mordaunt MP said: “It’s
They continue to develop and support
be possible without the tireless efforts
mile in helping people to overcome
for TCFM, said: “We’re delighted to
disabled people into work and have
of frontline staff who make such a
any barriers to employment.”
win the ERSA award for the ‘large
pledged to support many more in
difference to people’s lives every
WWW.TCFM.CO.UK
Rachel Gardiner, head of HR
12 SEPTEMBER 2017
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C&M
INDUSTRY NEWS
fire. In fine weather, the capacity of a restaurant can be increased with outdoor seating to provide more covers - logically, that means more cooking and more grease
Extractor fires a real danger warns Swiftclean
deposited in the extraction system. So, the frequency of TR/19 compliant cleaning may need to be increased in summer in comparison with the colder, quieter months. Seasonal factors can make a big difference - for instance, increased business from the build up to Christmas and New Year can also mean a greater build-up of grease which needs to be removed more frequently. That’s why it is essential to use a professional
TWO kitchen extract fires in one
Covent Garden and Connaught
always take care to make sure their
fire safety kitchen extract cleaning
Saturday in London demonstrates
Street in Bayswater, in which the
extraction systems are kept clean as
provider, preferably a BESA member,
the risks of not regularly cleaning
extract systems of each restaurant
a build-up of fat and grease within
that will help you to analyse
kitchen extract systems in
were damaged from basement to
the filters can lead to a fire.”
your kitchen usage and devise
accordance with TR/19, especially
first floor. In both cases, a fire brigade
in warmer weather, says specialist
statement put the blame on a greasy
tourism and al fresco dining
effective, TR/19 compliant cleaning
building services provider, Swiftclean
extract system.
can mean that grease deposits
programme that will help you to
Following the Connaught
accumulate more quickly, and the
stay legal and compliant and, most
almost every year,” said Swiftclean’s
Street fire, a London Fire Brigade
higher ambient temperature does
importantly, safer from the risk of
MD, Gary Nicholls, commenting
spokesperson said: “Restaurant
mean that grease does not need to
fire, all year round.”
on fires on 15 July in Maiden lane,
and take-away owners should
be heated as much in order to spread
WWW.SWIFTCLEAN.CO.UK
Building Services. “We see this
Nicholls agrees: “Summer
a seasonally responsive, cost-
Only half fast-food and takeaway outlets achieve good hygiene ratings
Gemini expands with acquisition
RESEARCH by Clouder.co.uk has
described its acquisition of rival
Astonishingly, major cities
GEMINI Commercial Cleaning has
revealed the hygiene ratings of
such as Birmingham, Leicester and
company Lancashire Cleaning
independent fast-food and takeaway
Manchester have a high proportion
Services as an ‘integral part’ of its
outlets within a one-mile radius of 25
of independent outlets within a
business growth strategy. Imran
different towns and cities across the
one-mile radius of the city centre
Khan, director at Gemini Commercial
UK. Clouder.co.uk identified pizza,
with a hygiene rating of ‘1-Major
Cleaning, said: “It’s a very exciting time
kebab, chicken, Chinese, Indian, and
Improvement Necessary’. Cities such
at Gemini and we’re all absolutely
fish and chips as the most popular
as Leeds, Northampton and Norwich
there are many others which are
delighted to be taking on a new
options for fast-food and takeaway.
are only marginally better with most
failing to do so. With consumers
challenge in the form of Lancashire
The hygiene rating for each outlet
of the independent outlets achieving
trusting these outlets and hoping
Cleaning Services. The experience and
from its latest inspection was verified
a hygiene rating of ‘3-Generally
they will continue to thrive, hygiene
reputation behind the company align
using the Food Standards Agency.
Satisfactory’.
should certainly be a high priority.
closely with our own operations and
Independent outlets should repay
so we expect that the acquisition will
Overall, a total of 742 independent
Bristol, Lincoln and Plymouth are
fast-food and takeaway outlets were
the locations where outlets are truly
the faith by ensuring all aspects of
be seamless. We currently operate
reviewed for the research.
excelling in high hygiene standards
their establishments are carefully
with the highest standards and expect
with the majority attaining the best
monitored and thoroughly looked
that the move will only enhance our
possible rating of ‘5-Very Good’.
after to constantly achieve high
current services. Although we will
standards. The fact that some outlets
continue to operate under Gemini
The findings revealed that eight out the 22 towns and cities reviewed have at least one independent
Tomas Zalatoris, CEO of Clouder.
fast-food and takeaway outlet within
co.uk, said: “Whilst the majority of
are failing to even meet this basic level
Commercial Cleaning, the service our
a one-mile radius of the city centre
independent fast-food and takeaway
should push them to work hard to
clients receive is set to improve even
with a hygiene rating of ‘0-Urgeny
outlets are excelling at maintaining
drastically improve their standards.”
further.”
Improvement Necessary’.
hygiene at the heart of their business,
WWW.CLOUDER.CO.UK
WWW.GEMINI-GRP.CO.UK
14 SEPTEMBER 2017
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INDUSTRY NEWS
C&M
guests something of the host country’s culture. The UK chose to celebrate the pioneering engineering heritage so delegates were treated to a journey leaving Banbury Station to travel back in time aboard the luxurious vintage carriages of the
Kärcher UK hosts ‘world meeting’
Belmond British Pullman, sister train to the Venice Simplon-Orient-Express. Onboard dinner, period music and scenic views of beautiful countryside rounded off the best of British experience en route to London. There followed a series of seminars and workshops focusing on future opportunities, corporate culture, growth potential, and introducing new product and
KÄRCHER put its support behind
as the Kärcher supervisory and
speaker Hartmut Jenner, global
service innovations. Simon Keeping,
the UK operation as delegates from
management boards and members
chief executive and chairman of
UK managing director and region
65 countries arrived for its ‘world
of the Kärcher family - the children
the Kärcher management board,
president, said: “It’s been great
meeting’. Guests from all across the
and grandchildren of the company’s
this was the second visit in as many
having the Kärcher family and
globe arrived for the 2017 Kärcher
founder, Alfred Kärcher. In a dual
months, having presided over the
Kärcher’s top management from
‘world meeting’ to talk innovation,
location event, guests split their time
official inauguration of the building
around the world here in the UK.
strategy and growth.
between central London and the new
including onsite conference centre,
The opportunity to showcase our
Kärcher UK headquarters in Banbury,
flagship Kärcher Center retail store
new purpose-built facility and, more
Oxfordshire.
and Kärcher Academy training
importantly, the committed, talented
facilities in May.
team who work here, has been a real
The three day event saw the coming together of some 150 guests, comprising leaders of the
The delegates toured the new
100 subsidiaries and 65 countries
7802m? facilities ahead of the
Kärcher operates in today, as well
morning session. For key note
It is customary at the ‘world meeting’ to show international
privilege.” WWW.KARCHER.CO.UK
Research shows FMs are ‘kept in the dark about poor washroom conditions’ A RECENT survey of office washroom
Professional, UK and Ireland. “It also
washrooms rated based on odours,
users by Kimberly-Clark Professional
represents a missed opportunity to
blockages, and overall appearance.
identified a significant gap between
continuously improve standards.
The results indicate many FMs face
end user experience and facility
The results clearly show that office
issues of cleanliness between service
managers’ awareness of washroom
washroom users care about standards
visits: 83% encounter hand towel
problems. Nearly half of respondents
but don’t always say when they are
pieces on the floor, and 81% find soap
are not telling FMs when they
unhappy, leaving facility managers
dripping on countertops, water on
encounter a wide range of poor
in the dark and problems unfixed.
floor and waste bins full.
washroom conditions.
Findings also indicate poor standards
Through a free on-site
A worrying 90% of respondents
facility manager’s
affect how washroom users feel about
assessment, Kimberly-Clark
relationships with clients and
say empty dispensers in their office
their company. So, how can FMs do
Professional’s Washroom 5D helps
employees who use the washrooms.
washroom have a negative impact.
the best for their facility and improve
FMs identify any problems, address
It is also equally important to
Meanwhile 85% suggest cheap or
standards if they don’t know all the
issues, and measure standards
recognise the work of FMs who are
low-quality products make a bad
problems or issues?”
against industry benchmarks.
facing these and other challenges
washroom experience. “The research demonstrates the
Through further research with
“The research shows why the
on a daily basis and the standards of
facility managers, Kimberly-Clark
washroom matters,” concluded
excellence achieved, and to support
importance of the washroom on
Professional has gathered a picture
Halley. “Washroom users care
continued innovation, development
overall satisfaction levels of a facility,”
of office washroom operations across
about standards, that’s why it is
and investment across the FM and
said Suzanne Halley, FM segment
the five ‘pillars’. In terms of cleanliness
important not to forget the washroom
cleaning industry.”
marketing manager, Kimberly-Clark
the survey asked FMs how their
as it can significantly impact a
WWW.KCPROFESSIONAL.CO.UK
WWW.CLEANINGMAG.COM
SEPTEMBER 2017 15
C&M
BICSc
Digital smart badges enhance experience ONE of the most valued benefits of being a
We are encouraging all our
Corporate Member of The British Institute of
Corporate Members to
If you are an existing BICSc Corporate Member,
Cleaning Science (BICSc) is the ability to use
ensure they use the digital
the BICSc Corporate Member logo on company
smart badge on their
Corporate Member logo. As well as helping
stationery, marketing literature and the company
website to help us reduce
your customers verify your membership, users
website. This allows members to demonstrate
unauthorised usage.
to their customers that they operate to the BICSc
As a customer, if you spot
standards and code of practice.
the BICSc logo on a company
you must ensure your website has been updated with the official ‘verified by Yoshki’
Stan Atkins, Group CEO, BICSc, reports
will also benefit from increased website conversions and new traffic driven through the fully responsive
To help protect the BICSc logo and its
website, where you are not able to click through to
associations online the Institute has recently
confirm membership we would encourage you to
Jo Begg added: “One of the most important
engaged a digital smart badge system from Yoshki.
contact a member of our customer support team
elements of a professional association is its brand.
The new system ensures only authorised members
or check on the BICSc website to confirm their
It has become increasingly difficult for us to monitor
can benefit from using the BICSc logo on their
membership is indeed active.”
our logo use online without it taking up a lot of
website. One of the main advantages to members
The biggest barrier we have found for members
and SEO friendly smart badge.
resource. Since implementing this system we have
using this system is that it allows their customers
to use the digital smart badge is not knowing how
seen a positive impact on tackling logo misuse and
to confirm the status of their BICSc Corporate
to install it correctly, but we have tried to make it
reducing the in-house time spent on monitoring
Membership instantly. Importantly, it also ensures
as simple as possible by providing step by step
our brand. Other associations across the cleaning
BICSc preserves the value of its membership by
instructions to guide members through the process.
and FM industry may find this system valuable for
reducing unauthorised associations with individuals
The installation is incredibly easy and takes only 10
protecting their own assets.”
who do not follow the BICSc code of practice.
seconds to set up. Corporate Members just need
Jo Begg, customer support manager for BICSc,
For more information on the Yoshki digital smart
to ensure they have supplied the BICSc customer
badge system, including how to install the logo
said: “Aside from enhanced logo security, the
support team with their correct website address
or to identify a member of the Institute, contact:
digital smart badge adds a simplified, professional
so that the badge identifies them as an authorised
membership@bics.org.uk.
dynamic to our membership validation process.
member.
WWW.BICS.ORG.UK
Carpet Cleaning
Marble Restoration
Pressure Washing
Window Cleaning
Specialist Periodic Cleaning carried out for cleaning and FM companies in London & South East at very competitive rates 0800 3898 690 dwoods@allcleanservices.co.uk www.allcleanservices.co.uk
16 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
PEOPLE
C&M
Fleetwood re-elected to CHSA Council PAUL Fleetwood, national
to oversee the strategic direction of
Paul Fleetwood said: “I am
the janitorial and cleaning industry
accounts director at Cromwell
the Association and ensure that it
delighted to be re-elected to the
need be sure that the products they
Polythene, has been
delivers on its three primary goals:
CHSA Council, and wish to thank
are investing in perform to a high
re-elected to the
driving up standards; informing and
all the members who voted for me.
standard. The CHSA is committed to
Cleaning and Hygiene
connecting members; and providing
Our corner of the industry is awash
increasing quality and performance
Suppliers Association
a collective voice for the industry.
with suppliers offering a wide range
standards. Independent
of bin liners, sanitary bags and
accreditations like the CHSA
(CHSA) Council for a two-year tenure.
A long-serving team member at
Fleetwood has been on the CHSA
Cromwell Polythene, Paul Fleetwood
other hygiene and sanitary waste
registered manufacturing standard
Council board since April 2009 and is
joined the company in May 1998 and
liners. Some offer products that
scheme provide professionals in the
an active member of the Plastic Sack
has risen through its ranks, becoming
are deliberately sold underweight,
cleaning and janitorial sector and
Accreditation Scheme panel. The
responsible for Cromwell’s top
undersize, and even undercount,
the waste management industry
board consists of seven manufacturer
customers. He has been instrumental
so buyers do not get the quantity
with confidence that
council members and seven
in the growth of the company’s
that they thought they had bought,
the products they are investing
distributor members.
janitorial division, along with a major
while others are such poor quality
in are performance and quality
expansion of its waste management
that they will burst, risking hygiene
assured.”
and cleaning products portfolio.
and health and safety. Buyers in
WWW.CHSA.CO.UK
The CHSA Council is elected by the membership and meets quarterly
OCS appoints director of healthcare excellence Paul Morton as director of
18 years at GE, first as commercial
in the in the international healthcare
Changes at Numatic
healthcare centre of excellence.
director of the solutions arm of the
sector. I am confident that he will
WITH the increasing level of
In this role Morton will spearhead
business, then finally as general
help us develop our business and
business and international
best practice in FM service
manager for the global healthcare
enhance the service we deliver to
activity within the Numatic
delivery across all OCS healthcare
infrastructure division. In these roles,
healthcare clients across all regions.”
International Group, Chris
contracts. He will report to Petra
he led the business’s education,
Paul Morton said: “I am delighted
Moss, managing director of
IT, infrastructure, and consulting
to be joining the senior team at OCS
opportunity to strengthen
healthcare and education, and
services in Russia, Turkey, Central
and look forward to developing a FM
the management structure by
will liaise with key stakeholders
Asia, the Middle East, and Africa.
service offering for our healthcare
the appointment of two new
clients which will drive performance
directors.
OCS Group UK Ltd has appointed
in all regions to ensure successful
Before joining OCS, Morton spent
Bob Taylor, CEO OCS Group UK
wealth of knowledge and experience
execution of the group’s
Ltd, said: “Paul has excellent, time-
and increase customer focus.”
international healthcare strategy.
tested business acumen and brings a
WWW.OCS.CO.UK
Duncan has taken the
Simon Lawson, previously of TTI/Vax, takes on the role of managing director, supported
Ilham Kadri named president and CEO of Diversey
by Steve Whitlock, company
Dr. Ilham Kadri has been appointed
that is part of its Food Care division.
established a track record of leading
finance director.
president and chief executive officer of
Diversey will integrate chemicals, floor
change and delivering results in a
Diversey. Dr. Kadri will be responsible
care machines, tools and equipment,
global environment, and we believe
together with the continued
for establishing Diversey as a
with a range of technology based
Diversey has a bright future with her
involvement of Chris Duncan, the
standalone business.
value-added services, food safety
at its helm.”
founder, will allow a major thrust
Diversey is becoming a standalone business that will encompass several
services and more. Dr. Kadri joined Sealed Air in early
Dr Kadri said: “I am excited by
WWW.NUMATIC.CO.UK
build Diversey as a customer-centric
Equity, a global private investment
business. Under her leadership, the
global leader in the hygiene and
firm, has agreed to purchase from
Diversey Care division has achieved
cleaning industry, and to fully engage
Sealed Air Corporation. Dr. Kadri’s
a track record of consistent global
our employees on this journey. As a
appointment will be effective upon
growth.
standalone company, we will have
Private Equity.
additional resources focused on
partnering with Ilham, and welcoming
innovative digital solutions and game-
her to the Bain Capital family,” said
changing approaches like the Internet
Care division of Sealed Air as well as
Ken Hanau, a managing director at
of Clean.”
the food hygiene solution business
Bain Capital Private Equity. “She has
WWW.SEALEDAIR.COM
Diversey will include the Diversey
WWW.CLEANINGMAG.COM
in consolidating and growing the business in the coming years.
2013 as president of the Diversey Care
“We are looking forward to
These two appointments,
the opportunity that lies ahead to
businesses that Bain Capital Private
the closing of the sale to Bain Capital
accountant, now promoted to
Simon Lawson, MD (left) and Steve Whitlock, FD, (right) Numatic International
SEPTEMBER 2017 17
C&M
SPONSORED FEATURE
Waste management expertise adds value to cleaning companies Very often, waste management and cleaning services go hand-in-hand and, as these examples show, when organisations work together, they can make a clean sweep of any challenges that are likely to arise. Steve Hill, area sales manager at Grundon Waste Management, says it’s a win-win situation for customers. Peartree Cleaning Services and
but some of the waste management
providing a good service, but also give
Brayborne Facilities Services both offer
companies we spoke to had no
us the statistics we needed to meet
customers a broad range of cleaning
validation and reporting procedures
client reporting demands. Grundon
services and they have each chosen
in place. Grundon, on the other
understands that clients want to
to work with Grundon because of our
hand, could not only support us by
know the tonnage of the waste they
dedicated experience and high levels of customer service. We started working with Essexbased Peartree when it was tasked with providing a waste management solution for one of its clients and needed to find a supplier which would meet its own very high standards of operation. Here’s what its commercial director, Stuart Conroy, had to say: “We are a family-owned, independent business, so client relationships are effectively more important to us than profit margins. We know we need to give a phenomenal service and we expect absolute 100% commitment from the people we work with. We needed to find a like-minded provider,
18 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
SPONSORED FEATURE
C&M
are producing, how it is segregated into different waste streams and what happens to it next. They are able to give us that information in a timely fashion to enable us to report back on a monthly basis.” Hearing an endorsement like that helps us to know we are doing a great job and it’s a similar story with Brayborne, which became part of The Exclusive Services Group family in January 2016. We’ve worked with them for the last seven years and enjoy a very good relationship. This is what their business development manager, Beverley Mason, says about how we add value for their customers: “While we are very experienced in cleaning, we don’t have the same expertise in other service areas and we recognise
waste from landfill to the EfW, we are
so they really help with customer
the need to work with particular
generating electricity for export to
education. Ultimately, customers want
specialists. With waste management,
the National Grid - enough to power
collections to arrive on time, to cause
customers are looking for a provider
approximately 50,000 homes and
the minimum disruption or mess, and
that can help them achieve targets
equivalent to a town the size of Slough.
for drivers to be polite and responsible
such as zero waste to landfill, as well
The fact that Grundon is a family-
as they empty the bins. Grundon is able
as reducing their general waste and
owned business means we share many
to deliver that and they are also very
increasing their recycling. Compliance
of the same values and ethos as the
flexible in that they only collect and
is also important, having the correct
Peartree and Brayborne teams, which is
charge for a bin when it is full, which
licences and disposal methods is
important to both of them.
also helps reduce customer costs.”
essential, which is another good reason to work with a reputable specialist.”
Stuart Conroy continued: “We make
Stuart agrees, concluding: “Grundon
a point of only working with like-
is very proactive and good at keeping
minded fellow independent companies
us up-to-date if there are any issues
is also important, and that’s why we
and appreciate the fact that, like us,
which could impact on a client’s waste
provide hands-on training for cleaning
Grundon is a family-owned business.
collection and they come up with
company staff. In addition, we’ve
The Grundon team is always very
innovative solutions which help clients
invited teams from both Peartree and
enthusiastic and helpful, they want to
meet the latest regulations.”
Brayborne - and in some cases their
be part of our success story and they
customers - to visit our Materials
support us very well.”
At Grundon, we know that education
Recovery Facility (MRF) and our joint
We are often asked to meet
In summary, these examples show the benefits that can be achieved by working together and if there are
venture Lakeside Energy from Waste
customers directly in order to help
specialist cleaning services or facilities
(EfW) plant at Colnbrook, near Slough.
identify ways in which savings can be
management companies who would
By doing so, we help them to gain
achieved. Beverley tells us this works
like to talk to us about how we can
a better understanding of waste
well, adding: “Grundon is very good at
help them offer a complete range of
disposal and recycling methods, such
coming up with solutions. They will
services, then please get in touch.
as what happens to the waste, how it
visit our customer sites, look at what
Please contact us via email at
is segregated and disposed of. They
they need, suggest ideas and help them
info@grundon.com or call us on
also like the fact that, by diverting
with all the necessary paperwork,
01753 686 777.
WWW.CLEANINGMAG.COM
SEPTEMBER 2017 19
C&M
BCC COLUMN
Whose job is it anyway‌? Stephen Munton, director, Domestic Cleaning Alliance, reports.
EARLIER this year the Advertising
caused a stir within the DCA.
to a domestic deep-clean, no one is surprised if a
Standards Authority (ASA) announced a
And although both men and
team of male operatives shows up, and I have some
crackdown on sexist advertising which
women are well represented
clients who expect men rather than women to be
depicted gender-specific stereotyping
in the wider cleaning industry,
involved in this more ‘extreme’ cleaning process.
of men and women. One of the examples
it’s clear from our own research
cited was the obligatory character of ‘mum’ who
amongst our members that some types
I admit I’ve been lucky, and when I started my cleaning business I began by working for
is typically depicted as put upon, exhausted, and
of work we carry out is predominantly done by one
friends and family and it didn’t take long for the
responsible for all the household chores, including
sex or the other. Â
recommendations to come flooding in. After that it
cleaning. Even without the intervention of the ASA
Regular domestic cleaning, for example, is
didn’t matter who I was, as long as I did a good job.
times have moved on, and I don’t imagine any
usually done by female workers, and often the
women today would appreciate being given a set
cleaning business itself is female owned. Is there a
full gender equality in my lifetime - though we’re on
of cleaning equipment which was marketed as
reason for this? Probably several - but so many of
the right track - and this move must be welcomed.
something she’d be quite glad of.
our female members have told us that the reason
With regards to the domestic cleaning industry it’s a
Another advertising scenario which is also set to
Getting back to the ASA ruling, I doubt we’ll see
they started a cleaning business was because they
bit more straightforward - we need more people to
change is that of the DIY-enthusiastic male, coating
were looking after their children whilst their partners
be part of it, whether men or women, to meet rising
a skirting board in some durable paint (no doubt
worked full-time, and they needed flexibility.
demand.
with the intention of it making it easier for a woman to wipe clean later). I am not sure where I stand in all of this. As a man who could instinctively detail every process of
It also seems that for many of our clients
Or in other words, it will probably be the market
employing a cleaner, they expect a woman to
and hard economics, and not gender-neutral
undertake the work.
adverts, which will drive change within our industry.
Male members of the DCA have reported
cleaning a domestic dwelling from top-to-bottom,
instances where homeowners were clearly reluctant
The Domestic Cleaning Alliance is a member of the
these skills are offset by the fact I haven’t a clue
to believe that a man could do a good job, and
British Cleaning Council. Any views expressed by
how to cook. However, regardless of my personal
some members believe they have lost work because
Council members are not necessarily shared by the
views, the changes demanded by the ASA have
of this sexist attitude. In contrast, when it comes
BCC itself.
The Professional Independent Registered Trade Association for
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Membership offers numerous quality benefits
IOSH Accredited Safety Training
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MAKING A MARGIN - A CONTRACTOR’S BLOG
C&M
Social media – is it good for business? Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports. to sell to. So, is there a trick with Twitter? Yes,
OUR lives are dominated by social media, but
of mind. And in so far as there’s a trick to
when it comes to using it for business advantage,
it, I think it’s about getting people
there is. It’s to persuade the cleaning
most people I speak to in our industry either don’t
to share your message by ‘liking’,
or FM online media to ‘follow’ you
understand how it works or think it’s a waste of time.
‘sharing’ or ‘retweeting’. In other
on Twitter, so that they’ll see your
Neither of which makes for a good starting point
words, don’t just rely on your own
tweets and will then have the option
when developing a social media strategy!
LinkedIn network reading your
of featuring them in their own Twitter
post or your own Twitter followers
feed on their website, guaranteeing
personally for networking purposes, I don’t have
seeing your tweet. To give you an
you exposure to all their readers for a day
time to spend on the nitty gritty of tweeting, or
example, you can post a news item or
posting on our Facebook page - I leave that to others
an article on LinkedIn, and simply by ‘liking’ it, one
remember is that no online media editor is going
- but what I do know is that they all serve a purpose
of your connections will expose your post to their
to re-tweet your advert for window cleaning, so you
for us, whether it’s reaching out to prospects,
own entire network of followers, which may include
better tweet something interesting - a contract win,
recruiting staff, or just supporting local organisations
several prospects to whom you don’t have direct
an award or a senior appointment.
like the local football team. In fact, I think the secret
access. If you’ve included a link to your website,
with social media is to recognise that they all have
and you update your web content with a blog, for
the effectiveness of social media really depends on
benefits and are used differently by audiences for
example, then you really are starting to maximise
how well it helps you reach your target audience
their information gathering purposes.
your social media impact.
and whether you’ve got anything of merit to say. If
I’ll be honest and say that while I do use LinkedIn
or two at least. The only thing you need to
In short, as with any other type of marketing,
Twitter is slightly different, in so far as many of
there’s a common theme to all of them, however, it’s
what I’d say is that nowadays it’s less about direct
your direct followers may well just be suppliers on
that they all get your company’s name out there and
approaches and more about giving prospects the
the lookout for news that means you could give
that’s never going to do you any harm. There’s no
opportunity to come across you, so that when
them some business, rather than the other way
such thing as bad publicity!
their time comes to purchase, your name is front
around. They’re not necessarily who you’re trying
WWW.SOCLEAN.CO.UK
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SEPTEMBER 2017 21
C&M
CONTRACTS
Forestry Commission logs into FM service
SALISBURY Group has won a tender
was bought for £18 million in May
“With several Scottish Government
policy is to reduce waste in all
to provide cleaning, security and
this year by a property investment
environmental agencies in the
aspects of our business - from
support services for up to five years
company. It currently also houses
building, it’s not surprising that
security to engineering - by using
at Silvan House in Edinburgh, the
Scottish National Heritage, the
sustainability is a big factor in their
sustainable technologies that
head office of Forestry Commission
Scottish Environment Protection
business procedures. Sustainable
minimize energy and materials
Scotland and shared UK services for
Agency, and the Department of
practices are embedded into our
consumption.” Salisbury has its
the Forestry Commission.
Works and Pensions.
FM services and we feel that this
own energy solutions division to
was an important factor in winning
assist clients.
the contract. Our environmental
WWW.SALISBURYGROUP.COM
The 90,000 sq ft five storey
Nigel Buckett, commercial
building is prime office space, and
director at Salisbury Group, said:
Enhance adopts back-pack approach MAKITA back-pack vacuum cleaners
and vacuum science, coupled with
sealed suction of 7.1kPa. The
a useful 2.0 litres. Weighing just
are now part of the inventory of
the proven Lithium-Ion battery
HEPA filter can be easily removed
4.3kg, and supplied with a full brace
Enhance Office Cleaning Ltd. Over
platform, is integral in the new twin
for cleaning. The high/low power
harness with waist and shoulder
the past six months, Enhance has
18v back-pack vacuum cleaner. It
selection is positioned on the
belts for ease and comfort, this
been evaluating which cordless
is supplied in body only form for
machine control unit and two 5.0Ah
quiet-running back-pack vacuum
back-pack vacuum cleaners would
operators to efficiently use the
batteries give 60 minutes run time
has a lightweight 28mm suction
be the best to roll out across the
batteries from their existing Makita
in high mode, and 90 minutes in
hose, telescopic straight pipe with
company’s many sites.
tools. Distributors can supply 3.0Ah,
low mode. Dust bag capacity is
500-850mm length adjustment, and
4.0Ah or 5.0Ah Makita batteries
flexible rubber nozzle ideal for
manufactured here in the UK,
with respectively 22, 36 and 45
cleaning uneven surfaces.
in Australia and various other
minute rapid recharging time,
“Enhance Office Cleaning
countries,” said Spencer Hawkes,
as well as single-port chargers,
has carried out a very thorough
general manager, Enhance Office
or twin-port chargers, to
evaluation of this popular back-
Cleaning Ltd. “The procurement
facilitate two batteries
pack vac and we are delighted
process compared battery life and
being charged in parallel for
that this model met their
charge time, weight, noise and
improved productivity.
demanding criteria,” said Kevin
“We have looked at vacuums
vibration levels, suction power,
The Makita DVC260Z back-
Brannigan, marketing manager,
ease of use and, crucially, cost. The
pack vacuum cleaner uses two
Makita UK. “The Makita R&D
Makita DVC260Z performed
18v Li-Ion batteries directly
team based in Japan take full
excellently in all of these areas at
housed on the machine to
note of these assessments
a price point that was extremely
power the 36v DC brushless
and customer feedback which
attractive so we have introduced
motor, for high power and
helps enormously in the future
this vacuum into our equipment
extended run-times, which
planning and development of
range and it is currently being rolled
produces 45 watts of suction
new models for the cleaning
out across our sites.”
power with a maximum airflow
sector.”
of 1.5m2/min and maximum
WWW.MAKITAUK.COM
Makita’s knowledge of air flow
22 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
CONTRACTS
C&M
Transforming workforce efficiency THE University of Wolverhampton
shifts, so alternative arrangements
of our FM teams, while streamlining
has used SmartTask to gain a valuable
can be made, while providing an
administrative and management
insight into its cleaning operation at
accurate record of working hours for
processes to target cost, time and
three main campus sites, which has
operational reporting and payroll.
resource efficiencies.”
helped achieve an increase in jobs
Using the smartphones to access
Paul Ridden, CEO of SmartTask,
per day by a third. The advanced
SmartTask, cleaners can then view an
said: “SmartTask is helping the
employee scheduling and remote
electronic list of their work schedule.
University of Wolverhampton to take
workforce management solution
RFID tags have been installed at 380
control of their cleaning teams and
- including proof of attendance,
toilet facilities across three campuses,
improve the quality of the services
performance reporting and electronic
so cleaners simply have to scan the
they deliver. The software solution
auditing - has been used by the
smartphone over the tags at each
is now being used by an increasing
university to better performance
location to register the completion
manage staff and improve employee
of work. Using the added insight
accountability.
provided by SmartTask, the university
manager, estates and facilities,
they are cleaning a campus, city
A team of 25 in-house day
number of services providers to Sandy Shaw, campus operations
enhance their offering. Whether
was able to better understand
said: “SmartTask is helping us
skyscraper, shopping centre or local
cleaners are issued with NFC-enabled
cleaning requirements and identify
take control of our remote teams,
office, SmartTask is enabling them to
smartphones at the beginning of each
where under-utilisation of resources
making sure they are operating
show customers the quality of their
shift, scanning start and end times
existed. As a result, it has been able
safely in accordance with our precise
service delivery through improved
using personal log-in cards to confirm
to adapt working schedules to make
operational requirements. As a result,
visibility of attendance, incident
attendance. This enable the university
best use of cleaning staff and boost
we are delivering higher levels of
reporting and paperless auditing.”
to quickly identify any missed
productivity.
compliant service by making the most
WWW.SMARTTASK.CO.UK
Repeat contracts mark success REPEAT business totalling over £10
clean, non-slippery floor which does
million has been secured for the
not requires polish.
next five years by Julius Rutherfoord,
Innovation at the heart of OU contract
Julius Rutherfoord’s operations
including retendered contracts for
director, Chris Parkes, said: “It is
London Borough of Merton’s children,
evident that a major reason that our
schools and families premises, and
clients wish to re-sign with Julius
the Honourable Society of The Inner
Rutherfoord is not just the consistent
Temple.
high quality cleaning outputs, but
Julius Rutherfoord began
our high levels of personal service
cleaning Merton’s children, schools
and of off-site management support.
FACILICOM Cleaning Services has
clients. The OU actively encourages
and families premises in April 2009
In fact, we still retain our first
extended and expanded its cleaning
this approach - in fact, it has an
following serious instances of
customer - London and Cambridge
contract with the Open University
agreement with Facilicom that at
Norovirus sweeping through schools.
Properties - who we began servicing
(OU), thanks largely to a joint
least one innovation a month must be
Since Julius Rutherfoord came on
in 1990. We know what it takes to
commitment to innovation.
introduced at Walton Hall.
board, Norovirus outbreaks have
deliver, and we stand for something
been effectively eradicated.
beyond the normal claims of other
Julius Rutherfoord’s
outsourcing companies. Our award-
Facilicom has been working with
Jan-Hein Hemke, Facilicom’s
the OU for several years and the latest
managing director, said: “The OU pays
contract cleaning agreement covers
the Living Wage and treats Facilicom
environmental standards and use
winning cleaning and maintenance
nine locations. This includes the
colleagues as part of the team, valuing
of chemical-free cleaning methods
teams must be reliable, high-quality
118-acre site of the OU headquarters
their wellbeing. This has extended
have helped boost the health and
professionals who deliver on our
at Walton Hall in Milton Keynes, as
to involvement in initiatives such as
wellbeing of the facility and its users.
promises in an expert, adaptable and
well as campuses in Belfast, Cardiff,
cycle to work days. We are delighted
Its dedicated teams have transformed
pre-emptive way. It’s not enough to
Dublin, and Edinburgh.
that we will be continuing to work
the original marble flooring within the
say we provide a service. We are also
Facilicom uses the OU
with our partners at the OU and look
Great Hall by stripping and treating it
meticulous about doing what we said
headquarters as a flagship for
forward to developing this innovative
with Twister Pads which use millions
we were going to do, and achieving
innovation, regularly testing new
and inspiring relationship over the
of microscopic diamonds to clean
results that make a difference to our
equipment and machinery before
coming years.”
and polish without the use of any
clients and their facilities.”
rolling it out to other sites and
WWW.FACILICOM.CO.UK
chemicals. The result was a sparkling
WWW.JULIUS-R.CO.UK
WWW.CLEANINGMAG.COM
SEPTEMBER 2017 23
C&M
FACE TO FACE
Face to Face with Lorcan Mekitarian, sales director at RPC bpi recycled products
RPC bpi recycled products has a long history in manufacturing refuse sacks. How has the market changed over the years?
Are bpi recycled products’ techniques and technologies being used to enhance the RPC range?
RPC bpi recycled products is the UK’s largest manufacturer of bin bags - we
RPC is a leading global plastic product design and engineering company
produce over 30 million refuse sacks every week from used agricultural and
supplying packaging to both the food and non-food sectors. Some of their
industrial polythene film.
products already contain a proportion of recycled plastic but now, having
Since we began life in the 1970s as part of ICI Visqueen, the market has changed dramatically. Originally, only local councils provided black
acquired Bpi, which has a lot of experience in recycling plastic, I can see a strong synergy developing with the rest of the RPC group.
sacks for householders to collect their waste, now instead of black sacks
seen a huge increase in bag usage which are supplied by distributors who
Recycling and environmental responsibility is at the heart of the business. How do you use recycled polythene to meet your raw material needs?
deliver a range of cleaning products to the food service operators.
Recycling waste polythene is fundamental to our business, so being able
householders get a 240 litre wheelie bin and a variety of boxes and bags to collect their recycled glass, paper, plastic, cans etc. More and more people eat out and consequently what we call the away from home sector has
What sells sacks these days is consistent performance, not thickness. Quality of service is also important - short lead times and consistent
to identify waste streams which meet our technical and commercial needs is vital. We recycle farm plastics and post-industrial films. The first thing we
quality. Having a product that is made from 100% recycled polythene no
look for in a material is whether it is of sufficient strength - at an affordable
longer comes at a premium as it is now the norm. UK retailers are very
cost - to make a quality product. Having the right technology in place is
supportive of sacks made in the UK from waste polythene.
also key. The increase in Internet shopping has resulted in large quantities of
How has the acquisition by RPC Group changed the business and expanded its market potential?
packaging becoming available at distribution centres. In this case, the
RPC is the largest plastic converter in Europe, with a portfolio that includes
removed during our washing process. Farm waste plastic, however, can be
waste management solutions such as wheelie bins. We see opportunities in
contaminated with soil, sand or aggregate, at a level of up to 60%. This is
the future for joining forces - for example, a customer in a country buying a
where our state of the art recycling equipment comes into its own.
only element which needs to be removed is the paper label which is
wheelie bin may also want to buy refuse sacks. RPC employs 24,900 members of staff across 34 countries, from as far
Does RPC Group share your ‘circular economy’ credentials?
afield as South Africa, China and Iceland. The language skills alone open
RPC takes its responsibilities very seriously, not least in what happens to
up a much bigger platform, and we can already see many other overlaps in
the packaging it manufactures. We are working closely with a number of
expertise and customers.
RPC businesses to understand how we can share our expertise in recycling.
Historically, bpi recycled products operated largely in the UK, whereas
24 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
FACE TO FACE
As participants in the Ellen MacArthur New Plastics Economy, we are involved in three of the seven pioneer projects to drive collaborative action,
C&M
applications, and different price points. In some instances recycled will be most appropriate, in other cases, virgin works best.
by applying the principles of the circular economy to redesign the future of plastics.
Do you offer biodegradable sacks? Do they work, and are they as ‘green’ as they appear?
How important is the use of technology in ensuring consistent product quality and securing your market leading position?
Originally, biodegradable bags were developed to address the problem
What keeps customers coming back year after year is consistent quality.
that the particles are no longer visible. However, just because you can’t
Maintaining a consistent tear and impact strength are both critical to the
see them does not mean that they have disappeared. Recent press has
manufacture of a good quality bin bag.
highlighted the issue of micro beads and particles ending up in the sea,
With recycled material, every incoming load varies slightly from the last batch - the alchemy lies in blending those materials and using
of carrier bags blowing around as litter. Incorporating an additive into polythene to make it fragment when exposed to sunlight and heat means
which has led to a question mark around degradable bags We still sell them because customers ask for them, but I am sure that at
sophisticated extrusion equipment to create a product that meets
some time in the near future demand will cease, and we will discontinue the
performance specifications.
product.
Five years ago, we invested in a new wash plant in South Wales. Since
The other biodegradable bags are the food waste bags that can be
then, the production facility at Heanor has benefited from an investment
processed in an anaerobic digestion plant. Those are made from an oil-
of £3 million for state of the art, multi-layer extrusion equipment, which
based material, with a proportion of starch-based material. The public still
allows us to ‘sandwich’ recycling material in the middle layer. It gives a
thinks of them as an environmentally friendly product because they are
much greater opportunity for permutations when blending polymers.
compostable, yet they are made from fossil-derived plastic.
Our business model is based on investment to take us forward. Our
The best use of waste polythene is to make it into another product
super-strength Visqueen Ultimate sack range is a good example - it was
- such as the recycled, flexi-loop bags sold as bags for life in the
designed as an incubator project to meet the demands of the future, and is
supermarkets - that polythene would have otherwise not been recycled
selling well through Amazon.
into something else.
You have been instrumental in assisting the CHSA to set up its accreditation scheme for refuse sacks. How important is this scheme to the market as a whole, and what impact has it had on standards?
Beyond plastic refuse sacks, can you briefly outline the breadth of the product range manufactured by the company as a whole?
The CHSA scheme has transformed the bin bag market. Before the scheme
of industrial wrapping solutions, such as cement bags, animal feed bags,
existed, it was impossible to purchase a consistently good quality bin bag
horticultural grow bags, pallet shrink hoods, mineral fibre bale wraps etc.
RPC bpi Group is Europe’s largest manufacturer of polythene stretch wrap for both agricultural and industrial applications. We produce all manner
- sack dimensions were treated as approximates and the quantity in a box was an estimate. and guarantees that it is fit for purpose. It makes it easier to choose a
What is your route to market across the various sectors that you serve?
product, easier to sell, and easier to buy. Most importantly, it has cut out
We service the majority of our markets through national and local
the lower quality products, which results in less waste spilling out of torn
distributors. Where we have end user relationships, these fall mostly with
bags. Facilities management firms, which operate to tight margins, do not
retailers and local authorities.
Today, the CHSA has 12 suppliers signed up, giving assurance of quality,
want to buy products that are failing, so they have been very supportive of the CHSA scheme and often stipulate CHSA-accredited bags in their tenders.
What product development plans can we expect from the company in the near and medium term future?
All your refuse sacks are manufactured from recycled material. Does this restrict product development, particularly in meeting the demand for current trends, for example clear plastic sacks?
Light weighting is still foremost on our customers’ agendas. People want
Not all refuse sacks are made from 100% recycled polythene - the
strongest sack to date.
application will dictate which is the most cost effective and efficient
thinner and lighter refuse sacks, so we are looking to push the boundaries on recycling capability and technology to produce products that are as good as they were three years ago, but 10% thinner. We are also developing a range of super-strength bags, which includes the Visqueen Ultimate, our It is difficult to predict where we will be in 10 years’ time, but it is fair to
option. For example, clear waste bags used on railway platforms are
say that bin bags are not going out of fashion any time soon.
changed as often as every half an hour, so a light duty bag made from virgin
WWW.RPC-BPI.COM
polythene, which is half the thickness of a conventional recycled sack, would be the most appropriate choice. As the waste gets heavier, 100% recycled sacks come into their own. We sell the complete range of sacks to cover different bins, different
WWW.CLEANINGMAG.COM
SEPTEMBER 2017 25
C&M
ODOUR CONTROL
The scent of success Odour and infection control
WHEN we think of odour control and air fresheners, bin liners may not be the first
Some hygienic bin liners contain powerful scent additives, but how safe and effective are these for odour control? Cromwell Polythene’s managing director, James Lee, highlights best practice, and also explains how simple choices can improve the cleaning industry’s sustainability profile. Silver is also inorganic and non-leaching which means that, unlike organic antimicrobial
products that spring to mind, and yet
The same is true of
technologies, it stays within the item to which it is
this is one of the areas in a facility where
antimicrobial agents, the
added and doesn’t leach out. The active ingredient
best of which are based on
provides maximum antibacterial protection for the
fragrance matters most to user experience. But for hygiene bins in washrooms and
silver ions and provide round-
elsewhere, some cleaners still use non-scented bin liners in combination with extra products such as
the-clock protection against
lifetime of the product, and reduces the threat of cross-contamination.
harmful bacteria while remaining completely safe, and working for the lifetime
Independent testing
of the product. Silver ion-based antimicrobials
However, our corner of the industry is awash with
cost and time spent servicing bins. The best bin
prevent bacteria from growing, producing energy
suppliers offering a wide range of bin liners, sanitary
liners on the market contain their own odour
or replicating, and the protection provided is both
bags and other hygiene and sanitary waste liners.
additives and even antimicrobial agents to help
durable and highly active.
Some offer products that are deliberately sold
sachet or gels placed inside the bin. In fact, these additions increase the workload,
Continued on page 28
with infection prevention and control. The highest quality liners will see these agents added at the point of manufacture, during the film extrusion
Demand for hygienic bin liners increases
process. This saves time, money and resources by reducing and even eliminating the need to
CROMWELL Polythene has reported significant
use separate fragrance, and anti-microbial/bacterial
demand for its Sansafe hygienic bin liners since the
products during waste collection and disposal.
products were relaunched with a new, powerful fragrance additive and anti-microbial formula at
Powerful but pleasant In order to be effective, scent additives for bin liners
the end of 2016. Most recently, a large order for Sansafe 30 litre
must be powerful but pleasant - strong enough to
hygienic anti-microbial bin liners was dispatched
mask unpleasant odours both inside and outside
to Austria for use in washrooms throughout the
the liners, but not a dominant feature in a room.
capital, Vienna. A total of 90 Sansafe 30L liner cases
The best scent additives are tailored to confuse the
consisting of 900 rolls, or 22,500 bags, were sent.
human nose so that it only identifies a pleasant smell instead of any offensive malodour.
Building on the success of the original Sansafe liners, the new products boast Biomaster anti-
Sansafe bin liners are tested to ISO22196
microbial technology, providing protection against
and made from 30% recycled high-density
processing can sometimes destroy or diminish the
harmful bacteria including E. coli. An enhanced
polyethylene. Measuring 615mm x 590mm, the
effectiveness of a scent, but the best producers
scent additive - Scentmaster pine tree fragrance
liners fit most 30-35 litre bins, while the white
have developed formulations that protect all of
- helps mask unpleasant odours, both inside and
opaque film helps obscure the contents for
the fragrance, allowing a bin liner’s odour control
outside the liners.
discreet removal. The liners are packed in rolls of
The high temperatures required during polymer
to remain fresh and stable and deliver the subtle top notes of a high quality scent for the entire life of
Well-suited for use in the healthcare, waste management and janitorial sectors, the new
25, with 10 rolls per carton, and a guaranteed net box weight of 2.86kg.
the product.
26 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
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C&M
ODOUR CONTROL
Memories are made of this Our sense of smell is closely linked to our memories and emotions, so it is important that any unpleasant odours are kept to a minimum if we want staff, visitors and customers to have a positive impression of our premises and ultimately our brand. Dave Carson from P-Wave looks at the importance of odour control in client satisfaction. THINK back to your earliest memory, whether it’s
smells with something rather more pleasant. A
Tackling odour sustainably
being at your grandparents, at the seaside or at
strong, lasting fragrance is usually necessary to
Chemical warfare is not the answer when taking
school and the chances are that memory will have
effectively mask smells. The delivery system must
on unpleasant odours in any location. It is neither
an evocative smell associated with it. Put the other
be correct though. Aerosol sprays in kitchens, for
efficient nor effective and comes with too many
way around, how often has the smell of melting tar,
example, are inappropriate as the spray can taint
environmental consequences. Choosing natural
or cut grass immediately transported you to another
the food. In fact, the high concentration of air
solutions that are kinder to the environment can
time or place?
freshener released by aerosol delivery systems can
actually be more effective.
Our sense of smell and memory are unavoidably
cause a range of issues, including a high peak of
linked. There is a direct pathway between our noses
fragrance and then a long low before they spray
control can be improved through the use of ‘good’
In addition to the use of air fresheners, odour
and two parts of the brain that control emotion and
again. They can also lead to wet floors and worse,
bacteria in products.
memory, so although smell may not be our primary
wet people. It’s harder to keep track of when they
sense, it is one that it is not easy to ignore - even if
need replacing too and the machines can run out.
recyclable and low in toxins such as volatile organic
sometimes you might want to. As well as evoking
We recommend fragrances which are made
compounds (VOCs). After all, you don’t want to solve
The best odour controlling products are 100%
memories, a smell can also directly affect our mood
from natural products and are steadily released
one problem just to cause an environmental issue
and emotions, and not always positively.
over a longer period. This means there is no over
somewhere else.
exposure, just a safe, consistently pleasant-smelling
Make the right impression
environment.
When managing premises, it is therefore important
Wider wellbeing Bad odours in a premises can do more than just
that any odours come with positive connotations
Appropriate options
affect people’s perceptions and moods. A bad
or set down pleasant memories for those in the
Different areas have different requirements so it is
smell could put them off their food. Overpowering
building. You want to enhance people’s moods and
important to always select the appropriate product.
them with inappropriate fragrances can also have
perceptions, not for the lasting memory of your
In men’s washrooms, for instance, look for urinal
negative impacts.
premises to be bad odours from the kitchen, bin
and trough screens containing pleasant fragrances
areas or washrooms.
that fit properly or you’ll find they cause additional
No room for bad odours
problems rather than coming to the rescue.
The range of odour controlling solutions available
The frequency and depth may vary - an office has different requirements to an industrial kitchen
Other less well-used areas may get musty,
these days means that there really is no excuse
for example - but regular and thorough cleaning
particularly if they are not well ventilated. In this
for bad odours in your facilities, as long as you are
should, of course, be a given in managing a facility.
type of situation even an initially pleasant fragrance
choosing the right option for the task in hand. Get it
However, even with the correct cleaning procedures
could be off-putting if it builds up, so air fresheners
right and you can enhance everyone’s perceptions
in place, odours can build up and give the
that use light sensor technology are the best option.
of your premises and leave them with happy
appearance that hygiene isn’t a top priority.
As well as controlling the odour these also ensure
memories of their visit - the goal of every facilities
fragrance isn’t wasted when there’s no one around
manager whatever type of premises they look after.
to smell it.
WWW.P-WAVE.CO.UK
Tackling problem odours at source is vital, along with effective air freshening to replace problem Continued from page 26
underweight, undersize, and even undercount, so
in perform to a high standard by checking for
buyers do not get the quantity that they thought they
minimum net box weights, which should be clearly
products and sustainable products. Responsibly
had bought, while other liners are such poor quality
marked on the outer carton, as well as looking out
produced bin liners bring value and efficiencies to
that they will burst, risking hygiene and health and
for international, independently audited quality
the supply chain - weighing less than other non-
safety.
standards. These include EN standards and ISO
viable alternatives like glass and metal, they are
quality management principles. Products accredited
highly efficient at retaining fluids, and eliminating
infection control, or both, has been independently
by independent bodies, for instance the Cleaning
environmental leaching. The best producers offer
tested to prove its credentials. Effectiveness
and Hygiene Suppliers Association (CHSA), also
bin liners produced using high levels of recycled
and safety must be confirmed by independent
provide assurance of high standards of quality. And
polythene, even up to 100% recycled material.
laboratories to internationally-recognised standards,
the CHSA’s Manufacturing Standard Accreditation
and clearly labelled on the product packaging.
Scheme for plastic refuse sacks requires accredited
cleaning and janitorial products, accredited by the
members to label their products so that the end user
Cleaning & Hygiene Suppliers Association (CHSA).
can buy with confidence.
WWW.CROMWELLPOLYTHENE.CO.UK
It is crucial that any liner boasting either odour or
Buyers in the janitorial and cleaning industry can ensure that the products they are investing
28 SEPTEMBER 2017
There is also no trade-off between effective
Cromwell Polythene is a major supplier of
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C&M
ODOUR CONTROL
The evolution of fragrance PERFUME in its various forms has been around for centuries. The Egyptians were reportedly huge fans of perfume, and used it for both ceremonial and beautification purposes. Egyptians associated their perfumes with the
Paul Wonnacott, managing director of Vectair Systems, reports on the evolution of fragrance from inside to outside the washroom.
gods: the fragrances were considered to be the sweat of the sun god, Ra. They even
powerful ability of scent to deeply connect with
had a god of perfume who wore a headdress
our emotions. According to branding expert
made of water lilies (one of the most popular
Lindstrom: “75% of the emotions we generate on a
perfume ingredients of the time). Perfume use
daily basis are affected by smell.”
peaked in England during the reigns of Henry VIII and Queen Elizabeth I. Sources say that all public
There are a number of studies which have For the cleaning sector, the rise in popularity of
proven the positive effect that scent has on us - for
places were scented during Queen Elizabeth’s rule,
more sophisticated scents has meant a shift away
example, in a Las Vegas casino, a pleasant ambient
since she could not tolerate the bad smells of the
from traditional practices. Historically, organisations
scent in an area of the casino was related to 45%
time.
would choose to fragrance their washrooms as a
more revenue than comparable non-scented slot
solution to mask unpleasant odours. Aerosol air
machine areas. Dr Alan Hirsch, head of the Smell
nowadays it can be found everywhere - in your
fresheners were more often than not the first choice,
and Taste Treatment and Research Foundation
soap, your shampoo, your deodorant, your
as they are both powerful and reliable and offer
in Chicago and the individual who conducted the
washing-up liquid. The time of small, independent
the ability to programme fragrance for the busiest
study, said: “We now know scent can be used to
fragrance producers has given way to groups of
periods. They were traditionally the cheapest
help people lose weight, buy more, improve their
chemists, specialist marketing teams and highly
option, too.
sleep, and reduce pain.” Further studies by SMI and
Perfume has only risen in popularity, and
trained ‘noses’ who can build absolutely any
Nowadays however, it is common to see a whole
C. Russell Brumfield, author of ‘Whiff! The revolution
fragrance that an individual desires. Fragrance is
network of decision makers wanting to fragrance
of scent communication in the information age’,
now being used in so many different ways - there’s
areas both inside and outside of the washroom, and
also show that floral and citrus scents can influence
even a smartphone accessory that will notify you of
for different reasons. For it is no longer just about
people to linger as much as 25-40% longer in stores.
new texts or calls using smells.
the perception of a clean and fresh washroom, but instead, the whole user ‘experience’. Venues such as hotels, airports, bars, restaurants, and exhibition centres are realising the
A range of companies have capitalised on what is widely known as scent marketing to attract customers and sell products, including Abercrombie and Fitch, R.H. Macy & Co. Inc., Jimmy Choo Ltd., Lane Bryant Inc., and Hallmark Cards Inc. They all use fragrance in different ways - it can relate to an item that is being sold (like coffee or candles), it can be iconic of the brand (think Abercrombie and Fitch and its Fierce perfume that is pumped through all its stores) or it can attempt to evoke certain memories and/or feelings, such as being beside the sea, or a feeling of serenity. The idea is that the scent sticks in a customer’s mind, cementing the brand in there too. It’s all about creating memories and moments that stay in the mind for more than a few hours. The appropriate background scent can ever so subtly trigger consumers to spend more time in a store or can be a useful way of persuading someone to visit as they are passing by. However, many organisations are still ignoring the sense of smell as a marketing tool - according to the NY-based Scent Marketing Institute (SMI), approximately 87% of any
30 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
ODOUR CONTROL
innovating to cater for new environments
Neutralising bad smells
to deliver these preferred fragrances but
TTS supplies SanyDisc, a
with smaller molecules which are safe
disposable odour-eliminating
for continuous exposure and safer for the
cartridge. SanyDisc is ideal for
given brand’s communication with
There have been concerns with
its customers is solely audio or
molecule size of washroom technology -
visual. So what does this mean to our industry? It means that we are now looking at new types of decision makers, new ‘non-washroom’ fragrances and new technology to cater for these
manufacturers have been tasked with
environment. For example, the fragrance particles in aerosol air fresheners are sized at
C&M
bins and trolleys. Moreover, you can use it in order to
changing environments. Whereas before we would
approximately 80 microns, whereas the particle
eliminate bad smells in small rooms,
be solely targeting cleaners or facilities managers
sizes in new technologies contain less than 10
washrooms, and bathrooms.
with regards to scent, we now see the opportunity
microns, and in some cases, less than one micron.
SanyDisc uses Air Solution technology, a
to target individuals such as housekeepers,
Smaller particle sizes mean that fragrance is lighter,
complex blend of essential oils that neutralises
marketing managers and event managers. Venues
travels further, lasts in the air for longer and is
bad smells. It does not simply cover up or
want more delicate and refined fragrances to
safer for continuous exposure. To ensure fragrance
conceal bad smells, but through a process of
create a positive user experience. Marketing teams
doesn’t get lost in large spaces like hotel receptions
neutralisation, it captures and eliminates them
see opportunities for using scent to sell brands
or airports, manufacturers have had to focus on
thanks to enzymatic principles. Air Solution is
and products. Where aerosol dispensers may
factors like performance and reliability. What might
a formula that can absorb bad smell particles
not be suitable for continuous exposure, or are
work well in a closed washroom environment
- molecules are broken down and reduced to
deemed too harsh in terms of fragrance strength,
may not perform in a larger space that is open to
a no longer perceptible state, so bad smells
individuals are also looking to new technology to
environmental factors like climate and temperature.
disappear quickly.
cater for their changing demands. Climate change
Ultimately, the success of scent in an ever-
SanyDisc system lasts 8-12 weeks,
is higher on people’s agenda too, and venues are
changing market has opened up new opportunities
depending on the environment where it is
looking for more eco-friendly options which can
for the cleaning sector - an exciting prospect for
used.
deliver on scent without negatively impacting the
manufacturers and service providers alike.
WWW.TTSYSTEM.COM
environment.
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SEPTEMBER 2017 31
2 OPERATORS
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ODOUR CONTROL
C&M
Reeking havoc: the effect of smells in your office
SMELL is an extremely powerful sense with the ability to trigger emotions and strong feelings. Humans are able to recall smells with 65% accuracy a year after smelling them, compared to just 50% of visuals after only
Well-known companies, such as Nike and Muji, have used scent marketing to engage consumers for many years. But what impact do different smells have on office employees in a working environment? In a world where visual and aural stimuli have been exploited to the max, businesses should be aware of how to capture the power of smell to influence behaviour and create an enhanced office experience. Gareth Cowmeadow, scenting specialist at Ambius, reports.
three months. It is
office and facilities managers have a role to play in creating a balanced scent in the office. They should pay close attention to communal areas such as receptions, lifts or lobbies, as smell plays an important role in creating a good first impression for clients and new employees. Scenting products can help to control and an employee’s lunch could have a
minimise smells that come from malodour-
profound effect on their colleagues.
producing food and other objects. One option is
We surveyed 1000 UK office
installing air fresheners that automatically dispense
workers and found that three in five
fragrance to neutralise odours and create a pleasant-
employees (61%) eat their lunch
smelling environment. An air purifier can even help
at their desk three or more times a
to eradicate any airborne bacteria and viruses in
week. The main reasons they gave
the office, including the flu virus, E Coli, Salmonella,
included being too busy to take a
Streptococcus, Rhinovirus, and Hepatitis A.
lunch break, or wanting to catch up
Various scents can encourage different
on the news and personal admin
behaviours and emotions, and if you do want to
while they were eating.
install your own scent in the office it is worth taking
Whatever the reason for it,
the time to choose the right one for your business.
believed that 75% of the emotions we generate on a
an increasing number of Brits are eating lunch at
Fresh, crisp, citrus scents such as mandarin work
daily basis are affected by smell[1]and no two people
their desks and filling work environments with the
well in office environments as they can create an
experience a scent in the same way.
aroma of food, both good and bad. The effect of
invigorating and energetic atmosphere. If you want
these food smells can become even more intense
to create a more sophisticated atmosphere, perhaps
organisations, the right smell can have the ability to
for those employees working in an open plan or hot-
in a meeting room where you’re looking to impress
generate good impressions to clients or prospects
desking office. Even though over half (55%) of the
clients, then scents such as leather or wood are good
who visit the building. It can also help to create a
office workers surveyed said they find it anti-social
options, as they are seen as being bold and mature
working atmosphere in which staff are happier,[2]
when a colleague eats strong smelling food at their
in nature.
more alert and more productive.[3]
desk, with a third finding it hard to work as a result,
Whilst it may not be at the top of the agenda for
Office and facilities managers should not underestimate the power of scent in the workplace. In the same way that ambient scents can positively
45% indicated that they wouldn’t say anything to a
Final thoughts
colleague even if they found the smell offensive.
While scent is undoubtedly important in the office,
Some employees may not realise the detrimental
when it comes to air fresheners it’s important to
influence the perceptions of a customer to a
effect their lunch choices could have on co-workers
remember that an overpowering scent - even a
shopping centre, an appealing workplace aroma can
who sit near them, therefore it’s important to
traditionally pleasant one - could have negative
certainly influence employee perceptions of their
encourage office etiquette to help create a hygienic
effects on employees. Two fifths of British office
office. Close attention should be paid to communal
and pleasant-smelling environment, and hopefully
workers even said they found an overpowering smell
areas such as receptions, lifts or lobbies as these are
happier colleagues as a result. So, when it comes
of perfume or aftershave in the office unpleasant.
often the first areas new clients and employees step
to food in the office, what constitutes a good or a
Overall, it’s all about striking the balance, and
into. It’s crucial to ensure your office environment
bad smell? Brits voted oily fish the worst lunch for
guaranteeing the diffusion of delicate, appealing
is pleasantly scented, heightening both employee
fellow office workers to put up with. Smelly cheese,
smells for your employees and clients.
engagement and, above all, comfort in their place
boiled eggs and egg sandwiches also featured on the
WWW.AMBIUS.CO.UK
of work.
blacklist. Buttered toast topped the list of pleasantsmelling foods that workers eat at their desk, closely
Desk-usting scents
followed by fresh pastries and bacon sandwiches.
While a pleasing, fresh scent may create a positive effect on your employees’ wellbeing, the reverse is
Getting the balance right
also true. Unpleasant smells can quickly overpower
While they may not be able to control what their
an office environment. Even something as simple as
employees are devouring during their lunch hour,
WWW.CLEANINGMAG.COM
1. www.marketingsociety.com/the-library/future-sense-definingbrands-through-scent#czLXFGk1bWb6DUgy.97 2. Dr. Craig Warren and Dr. Stephen Warrenburg, Mood Benefits of Fragrance: http://media.allured.com/documents/ PF_18_02_009_06.pdf 3. www.aromaticscience.com/effects-of-peppermint-andcinnamon-odor-administration-on-simulated-driving-alertnessmood-and-workload/
SEPTEMBER 2017 33
C&M
ODOUR CONTROL
Tackling malodour with unique technology The benefits of biological over chemical Traditionally, chemical odour masking technologies have been used to tackle bad odours, often using perfumes to conceal bad odour. However, they are only effective for a short period of time and are easily overpowered because they do not tackle the source of the malodour. Biological odour neutralisers are designed to tackle malodour at its source because they contain specific Bacillus strains to degrade specific
It’s well known in the facilities management sector that a clean smelling room doesn’t necessarily equal a clean room. While end-users might be fooled by a fresh smell within washrooms and facility areas, it’s vital that contractors tackle the root cause of malodour. Katie Edwards, R&D scientist at Genesis Biosciences, explores the causes of malodour and offers her thoughts on why biological odour neutralisers offer a better alternative to their chemical counterparts, and why contractors need to take note.
malodourous compounds and compete with malodour causing bacteria. They are targeted by design, unlike chemical counterparts that are not tailored to application-specific cleaning challenges. In addition to the cleaning benefits of biological odour neutralisers, the products also provide a much larger return on investment than traditional chemical cleaners for contractors, because they reduce labour costs in the medium to long-term. Workers don’t need to apply biological odour neutralisers as frequently because the active Bacillus continue working against the bad bacteria
MALODOUR is caused by bad bacteria which grow
compete with and can overtake the harmful
and breaking down malodourous compounds,
on hard surfaces and waste, like toilet basins or
bacteria as well as breaking down malodour
which keeps facilities cleaner for longer and
in sanitary waste bins. These bacteria will break
causing compounds.
prevents the build-up of bad smells.
down any soiling present and release malodourous
The use of beneficial bacteria rather than
compounds. To tackle malodour, some businesses
enzymes alone is key and helps to differentiate
take shortcuts in public areas and use ‘odour
between a number of ‘bio’ cleaning products on
How Genesis Biosciences is leading the way
maskers’ to hide bad smells within washrooms and
the market. Enzymes, although effective initially,
Genesis Biosciences has invested over £2.5 million
sanitary bins - but these products don’t tackle the
only provide a benefit to the product during the
into our research and development process and
problem at source. That’s because odour masking
initial application, in this respect they work in a
thousands of hours have gone into product testing
products don’t continue to work after application.
similar manner to the surfactants contained within
to find unique Bacillus strains to address cleaning
The perfume hides the bad smell initially, but the
chemical cleaning products.
challenges faced on a daily basis by contractors
bacteria present will continue to multiply, meaning
Enzymes also have safety concerns, as they can
and cleaners. From its extensive research and
harmful bacteria, including E.coli, can continue to
cause allergic reactions and furthermore are not
development process, the company has recently
thrive and malodour continues to build.
always specific to the malodourous compounds
launched its Evogen Professional range of biological
Contractors should know that there are
present. Bacteria, however, provide a very distinct
cleaners for the facilities management industry.
products out there which can increase cleaning
advantage in that they continually produce specific
efficiency, reduce costs and labour while also being
enzymes to break down the targeted malodour
combines unique eco-benign chemistry and
environmentally responsible.
causing compounds.
application-specific bacteria to offer a proven and
The energy created through this process
The Evogen Professional Odour Neutraliser
long-term approach to odour control.
What are biological odour neutralisers?
allows the beneficial bacteria to thrive in the area of application - this competition can reduce the
Professional range, the Odour Neutraliser has been
A biological odour neutraliser differs from
number of harmful bacteria and ensures that the
tested thoroughly to ensure that our products
its chemical counterpart because it contains
biological product continues to work on breaking
are scientifically validated. The Odour Neutraliser
beneficial bacteria, either in live or spore form,
down soiling for longer periods of time. This is
is manufactured in accordance with recognised
which supports the cleaning action the product is
fundamentally what gives them long-term cleaning
international standards, ISO 9001 and ISO 14001.
trying to fulfil. These beneficial bacteria naturally
efficacy.
WWW.EVOGENPROFESSIONAL.COM
34 SEPTEMBER 2017
Like all other products within the Evogen
WWW.CLEANINGMAG.COM
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C&M
FACE TO FACE
With Leigh Mason, sales and marketing director, Fortis Battery
You are well known in the cleaning sector having spent many years in senior roles at Nilfisk, amongst others. What prompted the move to Fortis Battery?
purchase cost of the initial asset and the asset should last
I have worked successfully within the cleaning industry for
4-5 years. An unmaintained battery will barely last two years,
over 25 years, supporting clients from the cleaning contractor, facilities management and MHE industries. Over many years it became apparent that it wasn’t only the product that the client required to
and clearly this is a specialism which cannot only increase costs for the contract term (25-40% over five years) but can have major health and safety risks. Battery maintenance is not a luxury, it is a necessity. A battery is often 25% of the
but a well maintained one can go on for six, seven, even eight years. I feel, after 25 years in the industry, that I am perfectly positioned to take
be reliable, but essentially good after care and good service. I feel this is an
an informed view of the sector, and take on some of the real challenges faced
area which is still neglected in the cleaning industry, particularly through sub-
by the cleaning machines market.
standard battery care. machine for £10-40,000 and you then buy a service contract - no problem…
Can you tell us about Fortis Battery, a new name to the cleaning sector?
or so you think. But batteries and chargers are not covered - warranty is a
We’re an ‘independent energy solutions provider’. We realised, back in 2011,
grey area - because battery maintenance is the responsibility of the operator
that there was a need in the market – at that time, the materials handling
Batteries are the hidden cost, the black box you don’t see. You purchase a
market - to offer high quality and reliable battery care products and service. Fortis was founded to remove any argument between end-users and forklift truck providers, removing blame and offering a long-overdue solution to battery maintenance issues. Fortis is located in the Ollerton Energy Village, Nottinghamshire, and to support its UK network of 40+ service engineers, has depots in Bolton, Bristol, Colchester, Glasgow, and High Wycombe.
The business grew from the needs of the materials handling sector. How will you tailor your established ‘forklift’ service to fit the cleaning machines market? No different - we offer a same day service, actually within four hours of receiving a call. Timing is key and the Briggs/Hako deal is a perfect example.
36 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
FACE TO FACE
C&M
Manufacturers struggle to offer a good battery service, none do, so Hako has come to the MHE sector where service is better. We are in this arena every day - MHE service is very good, our service is very good, but the cleaning machines market doesn’t receive good service – a fact unfortunately. Remember, we are 100% independent - we offer our service to Tesco, John Lewis, Aldi direct, and not just for forklifts - we support any form of battery in any machine.
Are battery maintenance programmes viable for the cleaning sector where the size and location of machines is so varied? Battery maintenance is important in any B2B sector due to safety issues and cost. The cleaning sector is already conditioned to ‘service contracts’ so the terminology is used already. Batteries are currently the hidden cost - they are never covered under warranties or machine maintenance contracts so
has an issue with the cleaning machine so calls out the manufacturer or
the user/owner of the machine – often without realising – has no back-up
supplier; the manufacturer or supplier identifies an issue with the battery
when things go wrong. Interestingly, however, we are already receiving many
and/or charger; the battery OEM then visits the site and blames the client for
enquiries from the cleaning sector to ask if we can improve the longevity
misusing the battery/charger!
of battery products in use, and thus save costs. All maintenance should be preventative - stop the problem before it happens – and that’s what we do.
Fortis is the one stop shop designed to protect the client from this Triangle of Pain and maintain operations with minimum disruption. As a result, we create a Triangle of Gain: we improve customer
Who is usually responsible for the maintenance and replacement of batteries in cleaning machines - the owner or the manufacturer? Does this vary if the machine has been rented or leased?
relationships and ensure current contracts are maintained; we improve
The machine owner is always responsible because they own the asset. The what we call the Triangle of Pain (more later). There is no variation in this
Finally, what can the cleaning industry expect from Fortis Battery as it rolls out its service into this sector?
regardless of whether the machine has been purchased outright, leased or
Fortis will work with all OEMs, and is consequently able to rectify all issues
hired - batteries are not covered in all cases.
without interfering with warranty or generating costs. We offer initial free of
manufacturer of the machine doesn’t manufacture the battery leading to
brand retention long term; we improve cost in use; and we’re proactive - we sweat your asset!
charge site visits, and develop bespoke battery care plans and, if required, we
Will you offer service packages for all types of batteries in all types of cleaning machines?
offer battery and charger repairs and a complete replacement service across
Yes. We will not use ‘old school’ bands (platinum, gold, silver, etc), but offer
care of your customers and your business.
all brands and technologies. We’ll take care of your batteries while you take
individual site surveys leading to a full energy report, and ultimately a service contract.
Are there any geographical boundaries to your service, or will you look after a single machine in a remote location? No boundaries – we have a UK-wide directly employed service team, all highly trained and qualified, and able to react quickly to call-outs, wherever they are and for whatever type of machine or battery.
You referred earlier to the Triangle of Pain. Can you expand on that? In a nutshell: a machine manufacturer sells a floor cleaning machine complete with a battery and charger supplied by a battery OEM; the client
WWW.CLEANINGMAG.COM
SEPTEMBER 2017 37
C&M
STREET CLEANING
Kärcher UK’s marketing manager, Phil Power, explains why across Great Britain and from St Tropez to Singapore, smart cities are turning to multitasking municipal machines.
Streetwise solutions
Tourist season can have a big impact on cleaning needs. If your town has a festival season, sporting event or other short term need, including flood recovery, hiring machines can be an excellent route to get solutions on site fast. It’s also worth
TRADITIONALLY, finding a cleaning solution
savings using one machine to travel between
investigating via a contract cleaning specialist if
capable of traversing an entire cityscape has often
multiple sites each day.
you only perform certain tasks on an ad hoc basis -
meant a compromise in performance. However,
It’s easy to think that all pressure washers or
having the right machine for a short while can save
perfectly suited to today’s urban landscape, the
road sweepers are much of a muchness, but in
significant manual effort and labour costs. Hire
latest easy-to-use hot water pressure washer trailers
reality those using different makes and models
and finance lease packages can also bridge gaps in
and municipal implement carriers enable true
over a prolonged period soon notice significant
procurement or budget windows.
mobility, delivering reliable results in all seasons
differences. When it comes to real-life usage, design
across roads, pavements, parks, plazas, and
innovations that improve convenience, ergonomics
beyond.
and versatility of use help the operator to work
HDS trailers: your mobile hot water hero
At a time of budget constrictions and increased
more efficiently. While change can be daunting,
If water and power are hard to come by where you
fiscal scrutiny, there’s never been more pressure to
these ease-of-use benefits - along with the
need to clean, why not bring them with you? Mobile
do more with less - eeking out money yet ensuring
demonstrations, live trials and comprehensive user
hot water pressure washer trailers are versatile
there is no decrease in service levels - despite
training Kärcher provides as standard - combine to
all-rounders which can be towed by - or mounted
being faced with a rising population, placing more
ensure operator buy in. Likewise, their impressive
within - your existing vehicle. With generous on-
demands on community resources. Against this
adaptability, productivity and easy maintenance
board tanks (500 litres of water and 100 litres of
backdrop it’s clear that smart cleaning is a vital
make them attractive to those responsible for
fuel) to allow for long intervals of stand-alone use,
piece in the jigsaw of an efficient infrastructure.
maintenance, finance and purchasing too.
Kärcher’s HDS trailers can operate up to 9.5 hours
Part of the battle is, like the bobby on the beat,
Of course it’s not only public services with
on a single fuel tank and can also be connected
being seen. Getting about the borough regularly
sizable street and grounds care demands. With
and visibly enough to ensure there is no perceived
some campuses, tourist attractions and sporting
directly to a permitted water supply.
drop in cleanliness or care - residents who have
venues attracting footfalls rivalling a small town’s
environmentally friendly, even powerful 1000
made local headlines with complaints about less
population, many are looking for easier ways to
litres an hour units still consume a lot less water
frequent refuse collections and unfilled potholes
clean and free up resources for other duties. One
than a garden hose’s 3500 litres an hour flow rate.
are liable to be equally vocal when it comes to
zoo turned to Kärcher to help clean its elephants
Effective burners, highly efficient heat exchangers
street cleanliness. One northern borough makes
and their housing - a job it was then doing manually
and eco!efficiency mode noticeably decrease fuel
its money work harder for it by towing a compact
- and discovered Kärcher hot water pressure
use and reduce emissions to a minimum, whilst
municipal implement carrier (MIC) with a 4x4. This
washers and sweepers could not only tackle the
the higher pressure (and higher temperature)
allows it to complete three different tasks daily
elephants and their accommodation, but their
allows cleaning chemicals to be reduced or even
- sweeping shopping precincts, towing wheeled
pathways and public toilets too. Not only are they
eliminated.
dustbins and providing a water bowser to water
now cleaning in half the time, they’ve reduced
civic flower beds. Many local councils could achieve
water usage by 90%.
High-pressure cleaning is fundamentally
For the widely varied needs of municipal cleaning, one multitasking HDS trailer can deliver Continued on page 40
38 SEPTEMBER 2017
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OFFICIAL SHOW MAGAZINE OF
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C&M
STREET CLEANING
Developed in close collaboration with operators, these machines go the extra mile. Their quick-change modular attachments make them a machine for all seasons - conducting street cleaning operations in spring, caring for flower beds and green spaces in summer (they can mow, collect facades aren’t just cleaned for aesthetics. When
cut grass and transport it away), removing fallen
dirt builds up it further accelerates the weathering
leaves in autumn, and cleaning narrow roads and
process, reducing the worth of valuable assets and
pavements in winter.
ultimately costing more in remedial maintenance
Continued from page 38
all manner of additional functionality with the use
In our country snowfall is irregular and hard
than in preventative cleaning. Kärcher’s rotary
to predict. Holding specialist snowploughs in
nozzle combines a pencil jet and flat jet in one to
storage year round is an uncomfortable cost
perfectly tackle heavy contamination. Leave the
justification yet equally those responsible for
trailer at floor level and head up on the scaffolding
large outdoor carparks, pavements and through
for safe, easy working at height.
routes cannot afford to be without winter weather
In town and country alike, road signs gradually
protection if and when snow does fall. It’s here that
of specialist accessories - cleaning paving with
become obscured, whether by traffic film, moss,
compact sweepers and implement carriers really
splash-retaining surface cleaners (that have the
mildew, or algae. Signs near to trees, plants and
earn their stripes. These modern multi-taskers
added benefit of carrying away waste water), and
bushes in particular gain a green coating, which
have revolutionised budget control and space
solutions for your pipes, drains, solar panels, and
can permanently damage the underlying graphics
requirements - requiring only a few minutes, often
vehicle fleet - as well as environmentally friendly
if left too long. Using just a standard lance, the
tool-free, to refit the machine for a new purpose
weed lances which kill weeds by scalding the roots.
powerful pressure can easily reach even tall signs,
removes the need for a separate vehicle for each
As trailers can easily move from place to place, and
aiding visibility for road users. Algae and scale can
individual activity, making funding, maintenance,
have no trailing mains water hoses or electricity
be a problem for fountains and outdoor paddling
parts, and servicing infinitely more manageable.
cables, they’re ideal for crowded shopping areas
pools too. Kärcher’s FRI 50 Me twin-handled surface
In these challenging economic times, meeting a
where the gum removal nozzle plus the trailer’s
cleaner provides efficient surface cleaning up to 500
complex set of cleaning needs with multifunctional
85°C pressurised hot water makes short work of the
bar at up to 100°C - and even works underwater!
cleaning machines like Kärcher’s HDS trailers and MICs, will deliver savings in upfront costs, training
discarded nuisance.
MICs are city sweepers and more
and storage as well as lifetime efficiency savings in
the highly mobile trailer can easily get to the
Kärcher MICs are designed to serve all the varied
use.
isolated spots favoured by graffiti artists. Walls,
needs of local authorities, university campuses and
bridges, benches, tunnels, charity bins - they’ve all
theme parks with a single machine investment.
access the cleaning solution they need right now,
had an unscheduled facelift at one time or another.
These compact, agile machines have good
Kärcher is currently offering £500 cashback with a
Ideal for shifting graffiti from stone, concrete, tiles,
visibility, small turning circles and intuitive controls.
three year extended warranty on its HDS trailers*
glass, metal, brick, marble, and granite, when it
Configured as a street sweeper, the popular MC 50
and a ‘benefit now pay next year’ finance lease plan
comes to graffiti removal, the hotter the better -
Adv model has a hydraulic container lift for easy
on its municipal equipment**.
reduce the HDS trailer’s water flow for maximum
emptying and can feature an on-board pressure
temperature. Kärcher also provides blasting and
washer, street flushing grime bar - ideal for cities
dry ice cleaning for specialist graffiti removal
with thriving night time economies, manual or
applications.
hydraulic flowerbed irrigation, scrub deck to reach
* offer valid until 30 September 2017:
From children’s playgrounds to underpasses,
To help more businesses and organisations
WWW.KARCHER.CO.UK/PROFESSIONAL
deep between paving slabs, and manual suction
www.karcher.co.uk/cashback
mould, and algae all have a negative effect on
hose to aid litter picking, leaf collection or pond
** offer valid until 31 December 2017:
the appearance of municipal buildings - but
drainage.
www.karcher.co.uk/municipal
Urban air pollutants, graffiti, bird droppings,
40 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
STREET CLEANING
C&M
Chewing gum vs pot holes THOUGHTLESSLY discarded chewing
has always firmly advocated a similar ‘see
gum is not only a nuisance to the general
it clean, keep it clean’ attitude and this is
public, it is a huge headache to the
reflected in its innovative technology. Its
authorities and FM companies who have
GB1 was the first cordless dry steam unit
to remove it from our pavements and
specifically designed for gum removal,
roads. Recent research by Keep Britain
quickly followed by the GB Compact which,
Tidy found that approximately 64% of
as the name suggests, is a smaller version
all roads and pavements are stained by
of the larger machine. Thomas Stuecken,
chewing gum. This anti-social issue is
chairman of OspreyDeepclean, said: Discarded chewing gum is a public nuisance
now so bad that the Local Government Association, which represents more than 370 councils in England and Wales,
“Acting on the demands of the industry, the next logical step was cable free and generator free steam production.
is calling for gum manufacturers to
These virtually silent units can be
contribute to the £60 million annual cost that
Group) roamed the grey pavements of these well
used anywhere and at any time without causing
councils have to pay to remove the gum. To put
walked streets circling each and every gum splotch
a disturbance - for up to six hours and two hours
this into perspective, it’s said this would enable
with bright yellow chalk. The effect, the group says,
respectively.”
councils, which are experiencing ongoing funding
was ‘eye-catching’ and ‘measle-like’. These types
pressures, to fill in more than a million potholes!
of campaigns create real results and, last year,
an anti-social issue to some extent yet with the
Discarded gum removed from London’s well-
Discarded gum and graffiti will always be
participating areas saw a 38% reduction in gum
GumBusters electric or petrol generator driven
trafficked Oxford, Regent, and Bond Streets last
litter throughout the course the campaign. One
machines, plus the up to date cordless technology,
year amounted to 86,000 square meters of sticky
saw a 90% reduction.
there is now a gum busting solution to suit every
mess. The issue in London is so bad that a group of volunteers from the CGAG (Chewing Gum Action
OspreyDeepclean, manufacturer and supplier of the dry steam-based GumBusters technology,
Workforce Management Solutions
environment. WWW.OSPREYDC.COM
ATTENDANCE SOLUTIONS FOR COMMERCIAL CLEANING COMPANIES
See which cleaners turned in and exactly when they showed up in real-time. Demonstrate service delivery if required Use biometric terminals, landline or mobile options to record their location even at remote sites View attendance information on your PC or laptop wherever you are Stop time losses, job swapping, and manage your business – and your time – better
TO FIND OUT HOW MUCH TIME AND MONEY YOU COULD SAVE, CALL US ON 0800 808 7733 OR VISIT WWW.TIMESYSTEMSUK.COM
WWW.CLEANINGMAG.COM
SEPTEMBER 2017 41
C&M
STREET CLEANING
Urban warriors sweeper that we use is a very versatile machine and is ideal for winter maintenance gritting as well as sweeping the road areas. We also use the floor pad for scrubbing the loading bay areas.” We also have a huge range of larger combination machines suitable for cleaning both
Julie Kitchener, marketing manager at ICE, reports.
internal and external areas. One example is the ICE R Scrub 1250, which is perfect for multiple floor cleaning needs as it can sweep, scrub and dry in a single pass. The tank capacity is larger than any other comparable machine, providing longer running time, high productivity, and lower cleaning costs. It is also extremely easy to maintain, thanks to the ‘no tools’ access points. Grosvenor Services also uses our combination machines at its Westfield White City site. “We use
OUTDOOR cleaning is an area in which ICE
power and performance of a single purpose
the LPG version of the large combination machine
has considerable experience and has achieved
machine.
in the car park and other external areas,” continued
some fantastic results. The new ICE Urban range
ICE also has a number of more compact
Lindsey McKendrick. “We have found it to be a
has been introduced to support our growing
sweepers available within the range. Grosvenor
very robust machine that works very efficiently in
client base in delivering high quality and
Services uses equipment from our Urban range at
all areas. The car park is a very challenging area
sustainable cleaning solutions in large internal
the Westfield White City Shopping Centre, and has
to clean, and requires the use of a very robust
and external areas where a long run time is
found that they achieve excellent results. Lindsey
machine, which the combination sweeper/
needed.
McKendrick, account director
scrubber copes with extremely well. We use the
The new range includes the ICE Urban 3500, which is perfect for sweeping town centres, streets, paths, and car parks. It is very easy to manoeuvre and has a sweeping
Services, said: “The large urban street
at Grosvenor
battery-operated version on the terrace area of the shopping centre, and also in front of Shepherd’s Bush Station, Jamie’s Italian restaurant and the library area, and again have found
width of 1.3-3.1 metres,
that it gives excellent
and the brush pressure
results.” Our cost-
can be adjusted during
effective solutions
operation as required.
are complemented
It has individually
by industry leading service
moveable front brushes, a 1.6 metre high-dump
and asset management. WWW.ICE-CLEAN.COM
for emptying waste, and a large tank capacity of 1400 litres. The ICE Urban 3500 gives the flexibility and versatility of an all year multi-purpose machine, and at the same time it offers the
42 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
INTRODUCING THE NEW MOTORSCRUBBER STAIR BRUSH A must have for any facility with stairs, this brush helps improve the hygiene of high ɽɨƃǹˎƺ ƃɨljƃɰ ƹʰ ɨljǁʍƺȈȶǼ ǁȈɨɽ ƃȶǁ ƹƃƺɽljɨȈƃ ɽɨƃʤljȢȢȈȶǼ ɽȃɨɁʍǼȃ ƃ ƹʍȈȢǁȈȶǼӝ ěȃȈɰ ʍȶȈɧʍlj іљѕȴȴ ǁljljɥ ƹɨʍɰȃ ƺȢljƃȶɰ ɽȃlj ʍɥɨȈɰlj ƃȶǁ ɽȃlj ɰɽljɥ ɰȈȴʍȢɽƃȶljɁʍɰȢʰ ʥȃȈȢlj ɽȃlj ǁȈǹǹljɨljȶɽ ȢljȶǼɽȃ ƹɨʍɰȃ ˎȢƃȴljȶɽɰ ǼȈʤlj ƃȶ ljʯƺljɥɽȈɁȶƃȢ ǁljljɥ ƺȢljƃȶ ɽɁ ƃȢȢ ȃƃɨǁ ːɁɁɨɰ ȈȶƺȢʍǁȈȶǼ ʍȶljʤljȶ ƃȶǁ ɽljʯɽʍɨljǁ ɰʍɨǹƃƺljɰӝ
BIGGER CAN BE BETTER The new i-mopXXL delivers a 40%* productivity increase
XL v XXL
46cm
62cm
*40% more productive than the standard i-mopXL. I-mopXL - scrubbing width 46cm, i-mopXXL - scrubbing width 62cm.
C&M
PRODUCT NEWS
STAR Tissue UK has launched two new
Two paper products extend range
hygiene paper products - the Evotex roll towel and the environmentally friendly ecoroll. The Evotex label is a premium range of roll towel, centre feeds and dispenser toilet tissue. All Evotex products are made
from premium grades of paper with greater
EBT OPENS SOUTH WEST LOGISTICAL HUB
ECOBAT Battery Technologies (EBT), formerly Manbat, has moved
absorbency, strength and softness. Offering a pure cellulose
into a new, purpose built 15,000 sq.ft. facility to allow it
white towel and recycled blue towel, the Evotex roll towel range
to satisfy the increasing demand for its range of premium
is suitable for high-use, low maintenance washrooms that
quality batteries and charging solutions across its multiple
require a long lasting towel that not only offers superior quality
business sectors, but particularly for the needs of its fast
but a reduced cost-per-use.
growing industrial customer base. Over the years, Bristol
The ecoroll brand offers a wide range of products made from
has been central to the company’s sustained growth
soft quality 100% recycled tissue, reducing the need for virgin
and the city has long been the site for one of its busiest
wood pulp.
regional hubs, which has spearheaded many of its business
Khalid Saifullah, managing director at Star Tissue UK, said: “Star Tissue is delighted to launch the Evotex label and ecoroll
developments. “From both a geographical and corporate perspective,
brand. Evotex provides a professional solution whilst being
our Bristol based operation has been very important to
mindful of paper consumption. We are very aware of our
the growth of the business as a whole which is why we
environmental responsibilities and recycling is a major priority.
needed to move to a property that will allow the business
We actively promote recycling both internally and amongst
to continue to develop and provide the support our valued
our customers and suppliers, and we make sure all our tissue,
customers need and deserve, over the next phase of the
plastic and board waste is recycled.”
company’s history,” said a spokesperson for EBT.
WWW.STARTISSUEUK.CO.UK
WWW.ECOBAT.TEC
C&M is a proud supporter of the following associations and events: THE
CLEANING SHOW
44 SEPTEMBER 2017
WWW.CLEANINGMAG.COM
PRODUCT NEWS
CONTRACT Sentinel is a new cloud-based contract
CLOUD-BASED CONTRACT MANAGEMENT PLATFORM
management platform that enables total monitoring of service agreement performance and cost, and presents all the information in an easy-to-use, single-view dashboard. Contract Sentinel is dynamic, intuitive, intelligent and able to continuously capture and analyse performance and cost, show how multiple
C&M
EDITOR
Neil Nixon neilnixon@quartzltd.com 07957 71316 SALES MANAGER
contracts are linked, and provide real-time data
Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041
throughout the entire contract lifecycle. Contract Sentinel’s chief technology officer, Richard
BUSINESS DEVELOPMENT MANAGER
Savage, said: “Contract Sentinel is the missing piece
Michelle Andrews michelleandrews@quartzltd.com 01737 855086
of the jigsaw, and we believe it’s the future of contract lifecycle management. Delivery of multiple service
PRODUCTION MANAGER
performance, security, and compliance, so our aim was to create a system that could
Carol Baird carolbaird@quartzltd.com 01923 437619
help both clients and suppliers to meet these ever-increasing demands.”
MANAGING DIRECTOR
WWW.CONTRACTSENTINEL.CO.UK
Steve Diprose
contracts is becoming more and more scrutinised and complex in terms of cost,
CEO
ASK any cleaner - long carpeted corridors, large carpeted halls and conference facilities can be pretty hard going. So Prochem
MAKING LIFE EASIER FOR CLEANING OPERATIVES
Europe has developed a solutions ‘package’ that makes lighter work of cleaning the bigger carpet - as well as hard-floor areas that need to be scrubbed and dried. The technology involved constitutes a Polaris walk-
Paul Michael PAID SUBSCRIPTIONS
Elizabeth Barford subscriptions@quartzltd.com 01737 855028 CIRCULATION ENQUIRIES
Circdata quartzmedia@circdata.com 01635 879303
behind rotating brush wet-extraction machine with an AC1041 extension hose coupled to a PM2505 Squeegee Scrub wand.
WWW.PROCHEM-UK.COM THE Unger Stingray is the most successful product in Unger’s history and, having already been awarded numerous prizes for innovation, has now also received the Red Dot Design Award for outstanding product design. The certificate was presented to the Unger team in front of 1200 guests at the Red Dot Designers Night, held at the Zeche
PUBLISHED BY
STINGRAY RECEIVES RED DOT DESIGN AWARD
Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year UK: 1 yr £122; 2 yrs: £220 Rest of the world: 1 yr: £170; 2 yrs: £306 C&M Magazine is free for qualified readers in the UK.
Zollverein former mine industrial complex in Essen. “Unger Stingray is proof of how Unger continues to drive innovation,” said Jochen Wagener, senior director of marketing and sales at Unger. “The functionality and thoughtful design of the cleaning tool are not the only
ISSN: 1473 723X © Quartz Business Media, 2017
ground-breaking things, though. The indoor cleaning system also offers specific technical benefits which provide professionals with real added value.” WWW.UNGERGLOBAL.COM
WWW.CLEANINGMAG.COM
From left, David Koch, Dietmar Bernstein, Kai Hirsch, Frank Wilde, Antje Schulke, Michael Brandt, and Lee Roberts
All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner. Printed by Pensord Press Ltd, Cardiff, UK
SEPTEMBER 2017 45
JOIN US AT THE MANCHESTER CLEANING SHOW The 2016 exhibition sold out with 70 exhibitors representing nearly all the major cleaning brands
THE MANCHESTER CLEANING SHOW WAS LAUNCHED IN 2016 AND CREATED A REAL BUZZ WITHIN THE INDUSTRY…
2,308 visitors attended with a combined purchasing power of over £218 million
The exhibition sold out in the first year and 100% of exhibitors
Organised by
surveyed said they would exhibit again Visitors attending were almost double expected targets – with 2,308 attendees over 2 days Serious PR exposure including BBC Breakfast’s Steph McGovern presenting business news from the event throughout the morning, BBC North West TV reports, exhibitors interviewed on BBC Radio 5 Live and regional newspaper coverage throughout the North West.
WWW.CLEANINGSHOW.CO.UK/MANCHESTER
Official media partner
THE REGIONAL DEDICATED CLEANING & HYGIENE EVENT CONTACT US TO BOOK YOUR STAND
A10
A11
A06
6x3
6x3
G02
G01
G03
G04
G10
3x3
3x3
G09
G08
Reserved
3x6
3x3
3x3
3x3
G12
G07
G15
Insuraclean
3x3
Sure Chem
4x2
3x3
3x3 G13
G14
3x3
Conference Area
Hydrachem
3x3
4x4
A05
RPC
F01
Floorbrite Cleaning Facilities Services
3x7
A04
Michelle Andrews Business Development Manager T: +44 (0)1737 855086 E: michelleandrews@quartzltd.com
F03
F09
F10
Kennedy Hygiene
Spinaclean
6x3
F20
Viper
F21
Arrow County
F07
F26
Reserved
3x6
6x3
3x6
6x6
3x6
F22 3x3
F25
3x3
F23 3x3
Host Von Schrader
F24
3x3
A20 4x3
4x3
Cleanlink Software
3x4
A22
Equipmart
NWC
E03
E01
Greyland
3x6
3x3
E05
E20
E10
The Supplies House
E22
Jangro
Killis
3x6
Bona Systems
3x3
E25 9x6
3x6
Karcher
D09
D10
D16
D15
D20
Decitex
A01
9x6
Astley Hire
3x3
6x3
Sebo
3x3
Karcher
3x3
C20
C11
9x6
Entrance
C27
Goizper
B01
B10
B15
Vaclensa
TC Cleaning
Reserved
3x3
C26
3x3
3x3
6x6
A25
C22 3x3
C25
3x3
OspreyDeep Clean
6x6
B11 6x9
B12
B18
3x3
3x3
A37
A36
3x3
3x3
3x3
3x5
4x6
A27
C23 C24
4x3
HPC Healthline
3x3
4x3
B22
Lifterz
B20
3x3
Bayersan
3x3
7x3
A39
A26
D23
3x3
B21
A40
3x5
3x3
4x3
D25
3x3
C21
3x3
3x3
Templa
3x3
A24
Dual Pumps
Skillweb
C14
D26
Ardleigh Green
3x3
Nilfisk
6x3
D27
D14
C10
C01
A38
E24
3x3
D22
Nexon Group
British Bins Prochem
3x4
“
6x6
7x3
3x3
D01 3x6
3x6
Cromwell Polythene
E02
A02 Buckeye International
John Lane Business Development Manager, Europe T: +44 (0)1737 855016 E: johnlane@quartzltd.com
“
Craig McKay, Sales and Marketing Director, Kärcher UK
G11
3x3
Reserved
Networking Seating
It’s been a fantastic show, attracting very high numbers of visitors to an excellent location.
A14
4x3
Reserved
Vanessa Van Santen-Smith Sales Manager T: +44(0)1737 855041 E: vanessavss@quartzltd.com
A12
Reserved
Networking Café
Lincoln Cleaning
3.5x3
9x3
A30
Morclean
3x6
A31
Reserved
B23
3x3
Reserved
6x6
B19
3x3
A35
Reserved
3x3
4x6
6.5x6
Networking Café
A34
Telelog
3x3
Floorplan correct at time of print
DON’T MISS THE LARGEST UK CLEANING & HYGIENE EVENT THE
CLEANING SHOW 2019
PUT THE DATES IN YOUR DIARY NOW
@TheCleaningShow CleaningShow
19 –21 MARCH • EXCEL • LONDON
Reserve your stand now for the best rates and best location at the Cleaning Show 2019. This popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000 professionals regularly registering to attend this biennial industry gathering, this is an opportunity to launch new products, meet a wide range of buyers face-to-face, build your prospect databases and generate media exposure.
WWW.CLEANINGSHOW.CO.UK
DIGITALLY CONNECTED MEANS PERFECTLY ORGANISED.
18-20 Sep 2017 Berlin ExpoCenter City
Profit from the world of digitalised cleaning. With Connected Cleaning, our digital product portfolio, you can efficiently network your entire infrastructure, processes and data. Experience live at CMS what the advanced digitalisation tool can achieve with cleaning technology in your business. Can't get to the show? Find out more about Connected Cleaning and our complete range of innovative cleaning solutions online. www.karcher.co.uk/cms
19-22 Sep 2017 Hall 3.2, Stand 100