Quest December 2019 by Bulldog Publishing

THE HOME OF EVERYTHING ELC December 2019/January 2020

GIVING BACK The veterans making a difference in Africa

A very merry Christmas and a happy new year to all our readers and advertisers!

INCORPORATING COURSES 4 FORCES COURSES I FUNDING I CAREERS I RESETTLEMENT

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www.gastectraining.co.uk Gastec has more than 18 years experience in the resettlement training of MoD Service Leavers, with over 1,000 successfully trained students now working within the industry. Other providers promise - we deliver!

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CALL +44(0)1908 587665 Gastec Training & Assessment Centres Ltd, 6 Newmarket Court, Kingston, Milton Keynes, Bucks MK10 0AQ

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EDITOR WELCOME TO YOUR WINTER EDITION OF QUEST, which finds us seeing out 2019 and

welcoming in 2020. It’s a time for closure and new beginnings, which also rather nicely sums up the act of resettlement – and indeed the whole ethos of our magazine. It’s also of course very much a time for giving – and for ‘giving back’, as highlighted in our cover story, which celebrates the invaluable work of charity The Village in improving the lives of its volunteer veterans as much as those of the locals it supports. A true tale of give-and-take for the benefit of all involved. Following on from that, the first main section of the magazine gathers together all you need to know about claiming your ELC, and the boost it can give your studies and career prospects (check out Clint Sherratt’s article on page 32 to find out why you really should be making the most of this invaluable source of funding). As well as the all-important ins and outs of the ELC application and claims process, we also highlight how distance learning can help you in your quest for qualifications, wherever you are, and focus on higher-level study choices, if that’s where your sights are set. We take a close look at a couple of career areas we know are popular with both Service leavers and those still serving but already thinking ahead to their transition: emergency services, and management and leadership, while our complementary online feature for this issue homes in on HR. We also find out how Access to HE qualifications could help you broaden your horizons – even if you consider higher education beyond reach. The section winds up with our one-

stop education and funding planner, summarising your education and personal development opportunities, with ideas on improving your career prospects and highlighting the funding sources available to help you achieve your aims. After ‘The Hub’ – where you’ll find key information on courses and training options alongside reader reports and transition news – you’ll find that the second part of this issue has our usual mix of practical advice and inspiration all wrapped up. First, we are delighted to announce the incredible winners of the inaugural Scottish Ex-Forces in Business Awards and, following on from that, join with X-Forces Enterprise to highlight the very real benefits of networking. Our ‘practical advice’ slot has some tips on the virtues (and value) of making honesty the best policy when it comes to writing your CV, and regular contributor Steve Bulleyment is here again, this time with some Christmas wish-list pointers for the potentially self-employed. We also find out how NEBOSH qualifications are helping Service leavers get ahead in their new careers while, to further aid your own resettlement prep, you’ll find full CTP course and events listings, followed by our Transition Factfile, which pulls together in one place a host of useful information from a wide range of sources. Offering you the gift-that-keeps-on-giving of essential training, support and career information, we hope you’ll find QUEST the perfect Christmas present … for your future!

Lynn Brown Editor

For all the latest information, visit our website: questonline.co.uk

Quest and the Quest logo are registered trade marks of

Bulldog Publishing Limited 2 The Courtyard Alswick Hall Estate Buntingford Herts SG9 0AA Telephone: 01763 268120 email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES DIRECTOR Neil Rust ACCOUNT MANAGER John Bulmer ACCOUNTS AND DISTRIBUTION MANAGER Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher. Quest and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798

CONNECT WITH US questonline.co.uk questmagazine

questmagazine Quest Magazine Group: groups/quest Quest Magazine Company: company/quest Quest Magazine Profile: quest-magazine info@questonline.co.uk

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DECEMBER 2019/JANUARY 2020 >>

Contents Christmas presence: volunteering for The Village

ING ELC EVERYTH ME OF THE HO

page 06

nuary 202

er 2019/Ja

Decemb

G BACinK g GIVINra ns mak

The vete e in Africa nc a differe

YOUR ELC

as and a

happy new

year to

ders and

all our rea

ES S 4 FORC COURSEI RESETTLEMENT ATING RS

rry Christm

A very me

advertiser

line.co.uk

queston

OR REE INCORP I FUNDING I CA COURSES

ELC 101: the basics

Are you eligible for ELC?

How to use your ELC funding

How to claim if you are still serving

How to claim after leaving

20 Avoiding queries or rejection 22 ELC dos and donâ&#x20AC;&#x2122;ts 24 Distance learning 28 Higher-level study 34 Qualifications to further your Service career 36 On course: Emergency services

40 On course: Management and leadership 44 The Access to Higher Education (HE) Diploma 46 Education and funding planner 48 Useful contacts

THE HUB 50 Course and training options, transition news and reader reports

YOUR RESETTLEMENT

52 Scottish Ex-Forces in Business Awards 2019 54 Networking for knowledge 56 Civvy savvy: self-employment advice 58 Course choices: NEBOSH 60 CTP courses and events 62 Transition factfile 66 Practical advice: create an honest CV

20 4

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24 40

36 52

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COVER STORY: VETERANS MAKING A DIFFERENCE FACTFILE

The veterans putting positive action in the frame Pioneering charity The Village operates a unique collaborative programme in the southern African kingdom of Lesotho, which showcases the positive impact of veterans on isolated communities. At this time of year, when we focus on the importance of giving, QUEST takes a look at the contribution of a group of veterans who have chosen to give back to locals in a very practical way – turning thoughts into deeds, while also benefiting from the experience themselves 6

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n the run-up to the festive season, charity The Village – motto ‘Championing the individual, building peace’ – is collaborating with the Endeavour Fund, part of the Royal Foundation, and Walking

With The Wounded to consolidate its very valuable work supporting isolated communities. As part of this, a team of veteran volunteers sponsored by the Endeavour Fund have joined The Village’s project 8,000 feet up in the mountains of Lesotho, in the remote town of Semonkong. They are complementing local teams already working to support isolated shepherds, known as herd boys, as well as local education facilities and an orphanage. The Village, which is also currently operating in the West Bank, chooses to work with veterans in this way as it believes their skills and adaptability to difficult situations mean they are able to operate very efficiently in these often testing locations. Skills such as carpentry, first aid and plumbing will be shared, and they will also be helping out at the Lesala night school run by The Village, where the shepherds are given a basic education.

Main picture, above: Volunteers Matt Fisher and Steve Turner pictured in Lesotho

05/12/2019 16:58

Herd boys at sundown

Volunteer veteran Russell Lewis gets involved in some carpentry work

From herding to learning, thanks to The Village

grown to 42, with two of the shepherds now

herd boys, as well as excess that can be sold

sent to the mountains to work for local

funded to head back to full-time education. In

at the local market.

farmers, looking after animals. They

2010, Prince Harry visited the school, and he

spend most of their time alone in a harsh

continues to have a great interest in Lesotho.

In Lesotho, boys as young as five are

environment, with no formal or social

As well as helping at the school, the

This is the third team of veterans to travel to Semonkong in 2019. The Village, which has also collaborated on projects with

education. In winter, temperatures drop

veteran team are providing support to

military charity Walking With The Wounded

well below freezing and in the summer boys

Semonkong Children’s Centre, an orphanage

in the past, believes these veterans offer a

are often struck by lightning. The Lesala

that is home to 50 children. Lesotho has the

unique resource to those people it is trying

Shepherd School in Semonkong is a beacon

second highest HIV prevalence rate in the

to support. Veterans work effectively in a

in the difficult life of the herd boys. Founded

world and, across the tiny country of just

team, have valuable skills and the ability

by Julius Matsoso Majoro 13 years ago, the

two million people, there are hundreds of

to pass them on, and are able to operate

school opens at night so that, when the

thousands of orphans or abandoned children.

efficiently in the often harsh environment

herd boys have finished their day’s work,

The Children’s Centre is situated on the same

of the mountains of Lesotho. However, the

they can come down off the hills to learn

grounds as the Lesala Shepherd School,

value of this engagement is two-way. As

English, Maths and Sesotho, and to get a hot

and accommodates orphaned or abandoned

well as helping the locals, the impact on the

meal. Julius was once a herd boy himself

children ranging in age from 5–18. The

mental health and well-being of the men and

but managed to escape the cycle that

children who live at the centre are given an

women in the veteran team has proved to be

traps many of Lesotho’s young men. After

education at the local school, and enabled to

extremely beneficial to them and their own

completing his own studies, he wanted to

keep in touch with – or, where appropriate,

rehabilitation. Volunteering allows them not

help other herd boys receive an education.

are reunited with – their extended families.

only to give back but also to see their own

The school is a safe place where they can

The veterans are also helping to install

self-worth and purpose. David Reynolds, who served in the Royal

socialise, and sign and dance. It is often the

a new irrigation system for the Children’s

only time in a day when they get the chance

Centre’s garden, and refurbishing its

Regiment of Scotland, volunteered with The

to talk to another person. The Village began

greenhouse too. The impact of this work will

Village in July 2019 and recently returned as

funding the school in 2018 when it had just

allow the orphanage to produce enough food

one of the team mentors. After leaving the

eight attendees. Today that number has

throughout the year for the children and the

military, David struggled to adjust and found

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COURSESTORY: COVER FACTFILE CHOICES VETERANS MAKING A DIFFERENCE the benefit of the skills, experience and confidence developed by our beneficiaries volunteering on the Village of Forgiveness project. We are delighted to be collaborating again this winter with three more volunteers going out to join the team.’ And Naomi Adie, programme manager at The Endeavour Fund, says her organisation is proud to support ‘pro-social’ projects like The Village, which enable the veteran community to volunteer and share their skills with communities worldwide. ‘Volunteering not only benefits these communities,’ she says, ‘it also benefits the veterans themselves with their own physical and mental health, providing a sense of purpose and acting positively on their own recovery journeys.’

If you would like to find out more about volunteering with The Village, and how, like David, you can make a real difference to the lives of others – and to your own well-being The Village's founder Dominique Sinagra, on location in Lesotho

at the same time – you can find full details in ‘Useful info’, below. Q

himself homeless, before being supported by

and worked in various parts of the world,

Scottish Veterans Residences and Walking

including South Africa, Kenya, Uganda, India,

With The Wounded. ‘Visiting Lesotho made

Jordan, Palestine, the United States and the

me realise the importance of life. It opened

United Kingdom. She founded The Village in

ABOUT THE VILLAGE

my eyes to some of the ways people still live

2018 as a way to give back to the places that

The Village was founded in 2018 by

today. It changed the way I have been living

have had such an impact on her. She firmly

Dominique Sinagra, inspired by the

my life. I still want to be here, thanks to the

believes in creating sustainable projects that

years she spent travelling, gathering

herd boys for showing me how to smile when

bring people together across cultures.

people’s stories and studying what

things don’t seem to be going your way,’ he

Dominique continues: ‘A Village is a place

connects us. During her travels,

where people live, create, prosper, come

she lived, worked and spoke with

During the two weeks the team is in

together, and where they then stay, feeling

people in Lesotho, Uganda, Kenya,

Semonkong, they will embark on a four-day

secure. We create “Villages” in parts of the

Palestine, Jordan, the UK, USA and

trek into the surrounding mountains, guided

world where community has been disrupted.

India. She believes that the crux of

by the local herd boys, to map out the route

They are empowered by our beneficiaries

the world’s problems is an inability to

for a new mountain marathon, which will

and supported by the world’s veterans. Our

see ourselves in others and, through

be run for the first time in 2020 in support

aim is that these many small villages will, one

working to emphasise our common

of The Village and Semonkong Children’s

day, create a global village.

humanity, and delivering practical

says.

Centre. Mapping of the local area is poor, so

‘The charity’s activities focus on

support on the ground, the world can

the veterans will be using their skills to map

education, mental health, and ecological and

be changed and individual lives can

the local routes and help establish a suitable

economical sustainability. By repurposing

be positively impacted.

course in these beautiful remote mountains.

the extraordinary expertise of the veteran

Says Dominique Sinagra, founder of

In the future The Village is

community, we enable an opportunity for

looking to expand its work into

The Village: ‘At first glance, these veterans

restoration and growth among communities

Uganda, Jordan, India and the USA.

and the herd boys seem very different, but

that need it the most.’

they’ve both experienced extreme hardship,

Says Retha Mahopolo, director of the

USEFUL INFO

isolation and, in many cases, poverty. After

Semonkong Children’s Centre: ‘The work

a short amount of time the two groups build

being done by The Village in Semonkong is

www.thevillagecharity.org

a remarkable rapport of mutual respect and

remarkable. Lives are being changed and

info@thevillagecharity.org

lots of good laughs.’ Dominique first visited

brighter futures created.’ Amy Franklin, who

dominique@thevillagecharity.org

Lesotho in 2010 as a volunteer at a local

works as employment programme manager

@thevillagecharity

orphanage, where she lived and worked

at Walking With The Wounded, adds: ‘Walking

for a year. Since then, she has travelled

With The Wounded has seen first-hand

#WeAreTheVillage Registered Charity Number: 1186107

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SIE RR A. A L PH A . VI C TO R. ECH O. We ’ r e p r o u d t o o f f e r c u r r e n t a n d f o r m e r m i l i t a r y p e r s o n n e l s a v i n g s o n s e l e c t e d v e h i c l e s.† Search: Ford Militar y Sales

† Selected vehicles only. Eligibility criteria applies. See ford.co.uk/militarysales for more information.

Model shown is a Fiesta ST-3 3-Door 1.5 200PS Manual Petrol with optional Full LED Headlamps. Fuel economy mpg (l/100km): Combined 40.4 (7.0). *CO 2 emissions 136g/km. Figures shown are for comparability purposes; only compare fuel consumption and CO 2 figures with other cars tested to the same technical procedures. These figures may not reflect real life driving results, which will depend upon a number of factors including the accessories fitted (post-registration), variations in weather, driving styles and vehicle load. * There is a new test used for fuel consumption and CO 2 figures. The CO 2 figures shown, however, are based on the outgoing test cycle and will be used to calculate vehicle tax on first registration.

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YOUR ELC ELC BASICS

C N I R

T th

ELC 101

The basics

ubject to certain eligibility

A new ELC award was created in 2016.

ELC are available for full- or part-time

criteria (see page 12), the ELC

It’s an aggregated lower-tier award,

study for a qualification at level 3 or

scheme offers currently serving

which is a single payment of up to

above, as defined on the NQF or SCQF,

or former Service personnel access to a

£3,000 for those with six or more years

with an organisation on the approved

first full level 3 (GCE A-level or vocational

of qualifying service, which will count

providers list maintained by ELCAS.

equivalent) or a first higher education (HE)

as all three awards.

You may not claim ELC for:

The PF FE/HE scheme provides Service

�

– Service training

first undergraduate degree or equivalent)

leavers and Service personnel in their

�

free from tuition fees. Here’s the basic

qualifying resettlement phase with

(unless at least 30 hours extra work

information you need to know …

access to a first full level 3 or a first

is involved, together with a separate

qualification (e.g. a foundation degree or a

HE qualification (a foundation degree

payments of up to £1,000 in three

or a first undergraduate degree or

�

– membership fees

separate financial years; the higher

equivalent) with support towards

�

– books and materials

tuition fees.

�

to £2,000 in three separate financial

years.

Withdrawal once payment has been made due to foreseeable postings/

to run consecutively, and may be a

learning of at least 20% of the cost

Service activities will usually meant

combination of both higher and lower

(the ELC element includes VAT but

levels.

excludes travel, accommodation, food,

ELC may be claimed for the same

books and materials).

compassionate reasons cause your

that no further claims will be allowed. l

If unexpected Service or

You must discuss your plans with

withdrawal, you should seek advice

than a year, or for a different learning

your line manager and education

from your Education Staff or Learning

purpose each year.

adviser before making any financial

Adviser.Q

If one course combines with others for

commitment.

learning course if it continues for more

one financial year (April to March).

– normal Service sport and adventurous training.

Only one ELC claim can be made in any You must make a contribution to your

The three separate years do not have

F te G ta

C t

a single learning purpose these can be combined to claim ELC.

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T c w

exam, assessment or assignment)

The ELC lower tier offers up to three

tier offers up to three payments of up

– civilian accredited Service training

T n E o

05/12/2019 16:58

Certified Network Cable Installer (CNCI®) Resettlement Program The Certified Network Cable Installer (CNCI®) is designed for those wishing to demonstrate the highest levels of knowledge, skills and expertise in network cabling infrastructure.

CNet Training Deliver The Cert if ied Network Cable Installer (CNCI®) Resettlement Program in Many Locations:

Dudley

20 Days = 5 Days Copper Cabling | 5 Days Fibre Cabling | 10 Day Work Placement

Everything you need to start a new and successful career 20 day program u 5 days of copper cable installation u 5 days of fibre optic installation u 10 days of work placement u

London East

Gain two industry recognised level 3 qualifications u Gain official certification u ECS Card eligibility u

Bury St. Edmunds

The CNCI® Resettlement program is the perfect program to start your new career within the network cabling and provides two level three qualifications, official certification and eligibility for an Electrotechnical Certification Scheme (ECS) Datacomms Specialist card - a must to allow you to work on site. The CNCI® Resettlement program comprises 5 days copper cable installation and 5 days fibre optic cable installation, followed by a 10 day Work Placement, allowing actual on-the-job experience which has the potential to turn into employment.

Adopted by the Royal School of Signals

Eligible for ELC funding

London South

Edinburgh

For those more experienced, CNet Training has many other Network Infrastructure and Data Centre technical education programs that can be funded with ELCs, please contact us to chat through The Global Digital Infrastructure Education Framework which shows career enhancing routes that you can take following your CNCI® certification.

Dublin

Call us to find out how you could benefit from joining the Network Infrastructure Sector +44 (0)1284 767100

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YOUR ELC ELIGIBILITY CRITERIA

Are you eligible for ELC?

Take a look at the eligibility rules below to find out … l

have left the Service or entered your

day of service, you will be eligible to claim

currently in service will be auto-

qualifying resettlement phase on or

ELC at the higher tier (£2,000), subject to

enrolled on the ELC scheme, as will

after 17 July 2008

meeting the other conditions associated

meet UK residency requirements to

with the scheme.

All Regular Service Personnel (SP)

future SP on completion of their Phase 1 training. l

medically discharged from service before

discharged?

increased from four to six years as

achieving the required number of years’

You are eligible to claim ELC at the lower

of 1 April 2017. If you had already

service. If this is the case, please seek

(£1,000) or higher (£2,000) tier depending

accumulated four years’ qualifying

advice from your unit education staffs.

on your length of service on the date of discharge. Additionally, if you are medically

your entitlement to use ELC lower-tier

In detail …

award and FEHE.

When can you start claiming ELC?

of service, you may be eligible to make

If you left service on or after 1 April

You can start claiming when you have

claims at the lower-tier rate if the injury

2016, you are entitled to post-service

accumulated the necessary qualifying

or illness was caused or significantly

access to ELC and FEHE for five years.

years of service. For example, if you

worsened, wholly or predominantly by

If you left between 1 April 2011 and 31

registered on the ELC scheme and have

service, as defined by the Armed Forces

March 2016 inclusive, you will have

been serving since 1 April 2000, you will

Compensation Scheme (JSP765).

until 31 March 2021 to use your ELC or

have been entitled to start claiming at the

FEHE (i.e. five years from March 2016).

£1,000 level from 1 April 2004 and at the

What if you are no longer serving?

If you left before 1 April 2011, you

£2,000 level from 1 April 2008. As noted

If you have already left the Service or are

will retain ten years of post-Service

above, from 1 April 2017, the qualifying

in your resettlement phase, you may be

access.

service for lower-tier awards increased

eligible to claim under the terms of the

from four to six years. However, if you

Publicly Funded Further Education/Higher

accumulated four years’ qualifying service

Education (PF FE/HE) scheme. Take a look

before 1 April 2017, you will still be able to

at the feature on page 18 to find out more –

claim your lower-tier awards.

or, for full details and to check the detailed

must:

What about if you are medically

both ELC lower-tier and FEHE awards

To take advantage of ELC support, you

qualify for full state subsidy. Special eligibility criteria apply if you were

In brief … l

The qualifying service required for

service before 1 April 2017, you keep

discharged prior to completing six years

eligibility rules, visit

have completed four years of full-time service or, since 1 April 2017, six years

What happens if you are made redundant?

have joined – or since April 2016

Irrespective of whether or not you applied

been automatically enrolled – on the

to be made redundant, you will cease

Find out more

scheme and completed four years’ or,

to accrue service for ELC eligibility on

Much more detailed information is

from 1 April 2017, six years’ qualifying

the day you leave service. If you have

available in JSP822, which can be

scheme membership

accrued six or more years’ service since

downloaded from the ELCAS website at

apply only for a first eligible FE/HE

registering on the scheme by your last day

www.enhancedlearningcredits.com Q

qualification at the level for which you

of service, you will still be eligible to claim

are academically qualified to enter

ELC at the lower tier (£1,000). If you have

learning on leaving the Service

accrued eight or more years’ service since

www.enhancedlearningcredits.com

registering on the scheme by your last

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YOUR ELC SPENDING OPTIONS

How to use your ELC funding When your claimâ&#x20AC;&#x2122;s approved, thereâ&#x20AC;&#x2122;s a wide choice of where to spend your funding

LC are available for full- or part-

professional self-development

time study for a qualification at

accreditation of prior learning

level 3 or above, as defined on the

vocational training

National Qualifications Framework/

registration and accreditation fees

Regulated Qualifications Framework (NQF/

sports qualifications

RQF),* with an organisation

overseas qualifications

on the approved providers list held by

resettlement training (during last two

ELCAS and viewable at

years of service only).

www.enhancedlearningcredits.com

To find out more about accessing higher-

It could be an A-level, or an NVQ 3 or

level study in particular, take a look at our

equivalent award. You may also use ELC

feature on page 28.

CHOOSING A COURSE Before deciding on a course, you should consider: l its relevance to your personal development plan l your ability to undertake it l likely disruptions to Service requirements l the flexibility of the study method.

* The Regulated Qualifications Framework (RQF) is

to fund anything above that, too, like

replacing the Qualifications and Credit Framework

university modules or nationally recognised

(QCF) from 1 October 2015 onwards.

diplomas. This might include: l

foundation degrees

postgraduate qualifications

other academic qualifications

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CELEBRATING 75 YEARS OF SERVICE

ABF The Soldiers’ Charity is the national charity of the British Army, providing a lifetime of support to soldiers, veterans and their immediate families when they are in need. We were founded in 1944 to ensure that soldiers returning from World War Two were well cared for. Since then, the welfare of soldiers, past and present, and their families has been at the heart of everything we do

New podcast series launched Lorraine Kelly introduces a series of conversations between people whose lives have been changed forever by war and conflict. This five-part series explores different aspects of military service, including camaraderie, mental and physical health, family life, bereavement, resettlement and more. Hear how life in the British Army has evolved over our 75 years of service from some of the incredible people our work has touched.

Search for ‘Audio Boom Soldiers Charity’

To donate or find out more visit soldierscharity.org While there is a British Army, there will be The Soldiers’ Charity.

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Making an application

e 11

Your step-by-step guide .................................................

.................................................

PROVIDER NUMBER

3015 E LC

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

3015 Specialist Training and Qualifications in Evidence-Based Coaching & Mentoring and Coaching Supervision PROVIDER NUMBER

Coaching and mentoring have been buzzwords for some time now, with proven benefits related to improved performance, enhanced learning and the development of positive attitudes. Others have recognised coaching as a communication style in its own right and positioned it within a leadership framework, whilst creating and sustaining a coaching culture is seen by many as a central to becoming a learning organisation. Combined, their value is now well-recognised within leadership and management, with specialist training and qualification offering a powerful framework for both personal & professional development. Performance People are specialists in the areas of performance, learning, communication and change. Our ACT and NLP courses provide hard science and soft skills approaches to unlocking people potential and maximising people performance, whilst our SBO courses offer foundational training for those wanting to apply these approaches within the business coaching or consulting context. And as an approved Enhanced Learning Credits (ELC) Scheme provider, all of our programmes offer a direct pathway to ILM qualifications in Coaching & Mentoring at Levels 3, 5 and 7 and Coaching Supervision at Level 7.

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E LC

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Mon 20 Jan – Fri 25 Jan 2020 Mon 17 Feb – Fri 21 Feb 2020 Mon 17 Feb – Fri 28 Feb 2020 Mon 16 Mar – Fri 20 Mar 2020 Mon 11 May – Fri 15 May 2020 Mon 01 Jun – Fri 05 Jun 2020 Mon 01 Jun – Fri 12 Jun 2020 Mon 13 Jul – Fri 17 Jul 2020

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2. Think about what fits your personal development plan and your future. 3. Discuss this with your line manager and education/learning staff. 4. Get the necessary approval to enrol. 5. Go to the ELCAS website at www.enhancedlearningcredits.com and complete the ELC application form online. 6. Check the ELCAS database of approved providers to see if the course you wish to enrol on is allowable under the rules. 7. If you wish to use a provider that is not on the list, ensure they are eligible to participate in the scheme (they must deliver publicly funded FE/HE) and ask them to apply for scheme membership using the information on the ELC website. 8. Do not leave everything until the last minute. Allow time for any new publicly funded providers to be accepted on to the scheme, as the registration process can take several weeks. Once they have been accepted, you can submit an application to study with them. 9. Providers are expected to waive any initial registration fee, so don’t pay any of your own money towards the cost of their tuition fees – if you do, it will not be refunded. 10. You must submit a separate claim form for each year of a course – if you don’t, it could result in support being withdrawn. 11. Start learning, and make the most of your life! ELCAS has produced a useful flow diagram to sum up the claims process. You can find this in the Annex at the end of JSP822, which can be downloaded from the ELCAS website at www.enhancedlearningcredits.com Q

16 December 2019/January 2020 l questonline.co.uk

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truere

NUMBER

Performance People Ltd The Coach House 10 Townsend Road Shrivenham Oxfordshire SN6 8AS

E LC

ng and

Performance People Ltd The Coach House 10 Townsend Road Shrivenham Oxfordshire SN6 8AS

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

med

1. Read Joint Service Publication JSP822 – Defence Direction and

Guidance for Training and Education.

ety

BY MoD ORT OF CHEME

YOUR ELC HOW TO CLAIM YOUR ELC

05/12/2019 16:59

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YOUR ELC HOW TO CLAIM AFTER LEAVING

No longer serving? Here’s how to claim your ELC if you have left the Services

lthough the main purpose of ELC

WHERE TO SEND CLAIMS IF YOU ARE NO LONGER SERVING Note: You should contact your SSR with questions only if you have been unable to find the answer to your query on the ELCAS website at www.enhancedlearningcredits. com (this also has a useful FAQs page).

evidence of your last day of Service,

is to encourage serving personnel

which could be a copy of your discharge

Royal Navy

to pursue higher-level learning that

document, a copy of your P45

ELC Manager, Mailpoint 3.3, Leach Building,

benefits both the learner and the Armed

terminating employment or a document

Whale Island, HMS Excellent, Portsmouth

Forces, it also allows level 3-plus learning

stamped by your regiment confirming

PO2 8BY

to be pursued during resettlement or for up to five years after leaving the Services.*

The majority of this learning is likely to be

your leaving date**

02392 625954

a copy of a utility bill showing your home

NAVYTRGHQ-EL3RRESETSO3C@mod.uk

address full information about the course you

Army

existing ones), with the qualification

wish to undertake and including details of

Learning Credit Scheme (LCS) Manager,

benefiting the learner and a future employer

your registration date where applicable.

Education Branch Zone 4, Floor 2, Army

vocational (learning new skills or enhancing

and, nationally, adding to the UK’s skills base.

On receipt of the CAN, you can proceed

Personnel Services Group, Home Command,

with payment by sending it, along with your

Ramillies Building, Army HQ

criteria listed on page 12. To make a claim,

20% minimum contribution, to the training

Monxton Road, Andover SP11 8HJ

download the appropriate form from the

provider.

First of all, refer to the eligibility

ELCAS website and complete it fully, except

When you have completed your course,

The Army ELC helpline is currently closed until further notice; during this time all

for Parts 4 and 5 – your Single Service

you must also complete the evaluation form

enquiries are to be made by email

Representative (SSR) will complete these

and return it to ELCAS. If you do not do this it

Army-ELC-Veterans@mod.gov.uk

elements (you will find their contact details in

could jeopardise your next claim. If you have

the accompanying box). Send your otherwise

any doubts about any aspect of this process,

Royal Air Force

fully completed claim form to them at the

contact your single-Service education/

Learning Credits Administrator,

relevant address (again, see box), along with:

learning representative for advice before

22 Gp, Rm 221b, Trenchard Hall, RAF College,

submitting a claim. Q

Cranwell NG34 8HB 01400 268 183

IMPORTANT!

*If you left the Service before 31 March 2016, please

All applications must be submitted to

refer to JSP822 at www.enhancedlearningcredits.com

SSRs for approval at least 25 clear

for the expiration date of your claims.

working days prior to the start of the

** If you were in the RAF, you can request a copy of

course you wish to take. They will

your discharge document from the RAF Disclosures

then submit approved applications to

team at www.raf.mod.uk/links/contacts.cfm Army

ELCAS. You should not submit your

personnel can request details of discharge dates from

claim form direct to ELCAS.

the Army Personnel Centre by calling 0845 6009663.

22TrgGp-CTS-AndEWg-LCA@mod.uk

18 December 2019/January 2020 l questonline.co.uk

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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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Tel ~ (01900) 609175

e-mail ~ Info@woodwardgroup.co.uk

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YOUR ELC HOW YOU CAN HELP

Avoiding queries or rejection How you can help things to run smoothly

LCAS deals with many claims that

minimum criteria (level 3 or above on the

and research and discuss your learning with

have to be queried or rejected: almost

NQF or RQF) or the learning provider is

your line manager and Service education or

not on the ELCAS approved providers list

learning adviser. This also applies if you are

failure to follow the correct procedure for

a qualifying ex-Service person using your

authorising the claim

ELC. The 25-working-day margin is in place

the course not commencing in the

for good reason. If you don’t plan far ahead

qualifying financial year

enough you could find yourself significantly

incorrect financial data, such as the

out of pocket as retrospective claims are not

authorisation note (CAN) from ELCAS

learner’s contribution being less than

allowed under any circumstances.

learners failing to allow sufficient time

20% or the MoD’s contribution calculated

20% of claims received fail to comply

with the correct procedures. Some of the

main reasons for rejection include: l

applicants enrolling on a course – and

sometimes paying a fee – without first obtaining the necessary claims l

between submitting a claim and starting a course – this takes at least five weeks,

offered by an approved provider are

incomplete details or errors in course title

automatically admissible under the ELC

or course level (these account for 25% of

scheme. This is a common mistake: one

days of the start of the course will

all rejected/queried claims)

provider may supply many courses, but only

applicants not registered on the ELCAS

those approved courses at NQF/RQF level 3

system

or above (and equivalent) listed on the ELCAS

more than one active claim being

website may be considered for ELC purposes.

a second or third ELC claim being submitted before the course evaluation form for the previous claim has been completed – such claims are also

as exceeding the ELC award

so any claim submitted within 25 working automatically be rejected l

Also, do not assume that all courses

So:

processed for an individual in the same financial year.

plan ahead and get it right first time

automatically rejected

To help avoid rejection on grounds such as

don’t buck the system or pay upfront

the course does not meet the necessary

those listed above, you should plan ahead,

complete your claim with care! Q

20 December 2019/January 2020 l questonline.co.uk

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APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

PGL TRAINING LTD

E LC

Training tomorrow’s workforce...today

PROVIDER NUMBER

2181

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YOUR ELC DOS AND DON’TS

ELC dos and don’ts Do:

it out on the ELCAS website at www.

your studies; if you don’t, and can’t

enhancedlearningcredits.com

provide evidence that you completed

make sure you understand the

ensure the training is delivered by an

the course, your future claims will be

Publication JSP822 – Defence Direction

approved ELC provider if using your

denied.

and Guidance for Training and

Individual Resettlement Training Cost

Education, which can be downloaded

(IRTC) grant along with ELC to fund a

Don’t:

from the ELCAS website at www.

nationally recognised qualification at

enhancedlearningcredits.com

level 3 or above

to course providers until you have

consult your education, learning,

received a claim authorisation note

and line managers to discuss your

training and/or resettlement adviser if

(CAN)

personal development plan

you aren’t sure of the best way to use

plan ahead, leaving at least 25 days

funding for your resettlement training

provider status means that the entire

remember that the scheme operates a

portfolio of a provider’s courses meets

needing to book a course

strict ‘three hits and you’re out’ policy;

the level 3 requirement

be prepared to provide evidence that

if you are eligible and have used the

the course you would like to do is at

Aggregated Lower Tier award you will

financially without having first obtained

least level 3 (or equivalent) on the

not be able to use it again, so think

approval from your own Service and a

National Qualifications Framework

carefully before submitting a claim

CAN from ELCAS

regulations – see Joint Service

consult your education/learning staff

between submitting a claim and l

(NQF) or Qualifications and Credit

automatically assume that approved

enrol on a course or commit yourself

enrol on a course with a new provider

Framework (QCF),* and that it directly

Learning Adviser or Single Service

who is awaiting ‘approved’ status;

benefits the Service (unless your claim

representative if your last day in

wait until this has definitely been

is resettlement-related during your last

service alters from that originally

achieved – if this takes too long, look on

stated

the ELCAS website for an alternative

complete and return the evaluation

provider. Q

two years of serving) l

inform your Education Staff,

commit any payment contributions

ensure the course provider has approved provider status by checking

questionnaire when you’ve finished

22 December 2019/January 2020 l questonline.co.uk

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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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YOUR ELC DISTANCE LEARNING

Let the classroom come to you Whether it’s called distance learning, open learning or supported learning, it all comes down to the same thing: you can study wherever it suits you!

ASK YOURSELF … l

Does the course lead to the qualification I want/need?

Will the course train me to the level required (by me or a potential

employer)?

hanks to distance learning, you

What’s involved?

can study when and where you

Courses delivered through distance

want. There’s no need to be

learning range from those taking as

Can I chat to previous learners?

physically on-campus to study or take

little as a few hours, to degrees and

Do I have to pass an entry test?

(some) training courses. And that, of

postgraduate qualifications that may

How much support is available? And in

course, is a considerable benefit to those

involve several years’ study. So-called

of you posted to far-flung locations,

‘short courses’ typically last days or

meaning that you can continue your

weeks as opposed to months or years.

distance, or is it necessary to attend

studies wherever in the world you may

Even those subjects with a strong

training sessions at specific times?

be. Nothing need come between you and your preparations for life

practical element often have modules

learning’, you may come across other, related, terms such as ‘open learning’ and ‘distance supported learning’.

learning.

To see a list of ODL QC-accredited learning providers, go to www.odlqc.org.uk and click on ‘Find an accredited provider’, bottom left.

In truth, all of these

rough guide, open learning includes

what form? l

availability of useful

How much does the course cost?

Will there be an exam at the end?

Is the provider inspected or accredited by an independent body?

and support may be

years? l

Will I receive any special consideration for study problems as a result of

phone, DVD, CD-ROM, email, the internet, podcasts

If I choose to study for a degree, do I have to complete it within three

provided by either one or a combination of the

How much time will I need to set aside for study?

technology these days, learning materials

Can the whole course be done at a

following means: books,

types of learning are likely to overlap, but, as a

Thanks to the wide

Can I view the training materials first, before committing?

that are suited to distance

in the civilian world. As well as ‘distance

operational duties? l

Is the course available via learning

and via mobile learning; the latter

tools that I will be able to access? (For

more face-to-face classes than distance

is where the student accesses course

example, if you are in an environment

learning, while the word ‘supported’

content stored on a mobile device or

where IT availability is limited, you

usually indicates that there are tutors

through a wireless server. Some providers

should select a course where it is

and physical material available to help

offer course elements via the iTunes

possible to use paper and telephone,

students.

Store, which can be downloaded free of

at least for a limited period.)

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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

YOU CAN BE STUDYING FOR YOUR DEGREE IN 2019 Use your ELC and experience to enrol on our courses. We have many courses currently listed on ELCAS including: • • • •

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Physiotherapy Sociology Police Studies Criminology Business Management Marketing Management Sports Management Primary Education 3-7 Primary Education 5-11

Our new mature learner scheme provides additional support for applicants coming from a non-traditional background, speak to us to find out more. Don’t see what you’re interested in? Get in touch with our Admissions Team and we’ll support you to the next step in your career. E: admissions@yorksj.ac.uk | T: 01904 876598

Military Service Leavers Ad.indd 1

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YOUR ELC DISTANCE LEARNING

charge. Many courses make extensive

the entrance examinations of a particular

and that use ICT systems to enable users

use of the internet. Others involve tutor

professional body.

to access learning. Other information sources include

groups, which may meet regularly,

Both higher education (HE) and

or ‘summer camps’ of a few weeks’

further education (FE) courses can

direct from the ‘horse’s mouth’

duration to provide classroom education

be taken via distance learning. The

(somebody who has first-hand experience

that complements regular, directed

difference between these is not always

of a course or a training provider), written

coursework at a distance.

clear-cut though, and in some cases

prospectuses and, of course, the internet.

(e.g. foundation degrees), both types

The website of the Open and Distance

are involved. Many qualifications are

Learning Quality Council (ODL QC) is

The great thing about distance learning –

modular; this means that you complete

particularly helpful (again see ‘Useful

especially for those, like you, in the Armed

them in sections (modules), often of

info’).

Forces – is that it puts you in control of

your own choosing, and credits gained

your education. Once you have chosen

from a selection of such courses can be

and enrolled on your course (see below),

added together to ‘add up’ to degrees and

Who are the learning providers?

you are free to study when, where – and,

other HE qualifications. It is not always

Many learning providers are neither HE

these days, how – you choose, so you can

necessary to have an undergraduate

nor FE institutions, although they may

fit your education around your current

degree to gain a master’s; neither is it

have links of varying strengths with

work and/or family commitments. It’s

necessary to have one in order to achieve

one or more colleges or universities.

entirely up to you.

many professional qualifications.

Many companies run large training

At your convenience

And, of course, in these days of laptops,

Increasingly, Service people like you

departments, and there are also many

notebooks, tablets and mobile learning,

are taking distance learning modules

commercial organisations that provide

you can set up and study at a location of

as part of the training that contributes

training to paying clients. Much of the

your choice – home or work, at a cafe, even

to career progression. So, you could

training such providers deliver is of

while travelling. Importantly, too, you can

be studying with a view to gaining

excellent quality and targeted carefully

work at your own pace – there are no term

qualifications that will help you while in

at the needs of civilian employers in a

times to be rigidly stuck to (although you

the Forces or when you leave, or just for

specific market sector. Many commercial

may have to sit exams, which may take

personal interest – out of enthusiasm for a

businesses offering training use the

place only at specific times).

particular subject.

premises of academic institutions to

To sum up, distance study enables you

But how do you know who is a good

deliver courses, and may have contracts

take responsibility for your own learning.

provider and who is not? And exactly

with employment agencies to help their

However, although you will be in control,

which course do you need? All this choice

students find work.

a good provider will offer support – so you

can prove confusing! In the accompanying

will certainly not be alone, left completely

‘Ask yourself …’ panel, there is a checklist

some of the bigger distance learning

to your own devices, but will have back-up

that should help you.

organisations, however – as mentioned

and assistance as and when you require it.

You are likely to have heard of

above – there are many other providers

There are also likely to be self-checks and

Finding out more

interim tests to help ensure that you are

Service education and training staff, both

of courses, some with discounts for

on target, and tutor-marked assessments

within your unit and specialists, can often

Service people (ask your education

to provide valuable feedback, as well as a

provide the best advice about what you

and training adviser for further

telephone helpline to call or someone to

might want and what it is actually possible

information). Q

email for advice if you get stuck.

for you to achieve. They can also

How do I choose a course and provider?

provide you with information about the funding available to support your studies, and recommend

out there too, also offering a wide range

USEFUL INFO

Although necessarily influenced by

the subjects that you should be

demand from learners, there are loads

encouraged to pursue – particularly

of courses available in distance learning

with a view to a second career when

form. And because the choice of provider

leaving the Services. Increasing numbers

0800 101 901

is huge, too, you are more than likely to

of Forces learning and education centres

www.learndirect.co.uk

be able to track down the course you

and personal learning advisers also have

@learndirect

are looking for. This may be something

access to e-learning opportunities.

that will give you a general grounding

Information about courses is also

learndirect

Open and Distance Learning Quality

or background in a particular subject or

available from learndirect (see ‘Useful

area (that you may go on to study in more

info’). It, too, runs its own courses and

020 8658 8337

depth later), or you might be looking to

learning centres with tutor support, where

www.odlqc.org.uk

focus on something very specific – such as

students can undertake online learning,

Council (ODL QC)

26 December 2019/January 2020 l questonline.co.uk

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From one uniform to another; stepping from the armed forces into healthcare Choosing a new career path when you leave military service can be perplexing, particularly if you want a role that uses your existing skills but offers a fresh challenge too. University of Cumbria offers a wide range of courses that merge both physical learning with academic studies to ensure that you’re not stuck in a lecture theatre or behind a desk. There’s even dedicated funding available for many courses. For many armed forces veterans, a role in healthcare ticks all the right boxes, not least as it offers a new way of enjoying a purposeful job role. Working in a health-related field is a continuation of your desire to serve others, the motivation that probably led you to seek MOD employment in the first place. There are a lot of other reasons why careers in health, such as Physiotherapy, Radiography or even nursing, are ideally suited to those leaving the Army, Navy and Royal Air Force; and why you will find it relatively easy to get a job with prospects.

You possess a unique set of attributes and abilities Many of the skills and personal attributes you develop during years serving in the armed forces make you an ideal recruit for health-related jobs. You have proven abilities to learn quickly and follow a series of instructions and procedures to perfection. Much of healthcare is carefully controlled and regulated, requiring discipline and concentration– processes that you will be very familiar with. Many people in the armed forces will also have been required to use complex equipment and quickly understand new technology. These too are everyday features of life in busy hospitals, clinics and medical practices.

Personal factors in pursuing a career in healthcare Former military personnel also tend to be highly focused and good problem solvers. They are able to respond swiftly and calmly to even the most stressful situations. Keeping a clear head in a medical emergency or when someone is in pain can be a tremendous asset in modern healthcare environments. You’re sure to handle difficult situations extremely well. Even in the most cutting edge or traumatic areas of modern medicine, it is unlikely that you will be tested more thoroughly than when you were in combat situations or when the lives of your comrades were in your hands.

The same is true of being able to communicate easily with patients and other professionals from across a wide spectrum. The confidence and communications abilities gained in the military- and the camaraderie you enjoyed- will make you invaluable in creating positive relationships with colleagues and patients.

Ideal job roles for veterans The types of skills and values you gain during military service could well be impressive to a wide range of employers in healthcare. It’s a matter of choosing a particular sector and job role that you feel will interest you, and one that offers good prospects of progression through the 'ranks'. This could be general nursing, or a specialist area such as Occupational Therapy, Sports Therapy, Physiotherapy, Social Work, Youth Work or Radiography. Whichever path you choose, the starting point would be to apply for training in healthcare, to add specific knowledge and experience to your transferable skills. The University of Cumbria has a growing community of ex-military because it offers a variety of different services and support to help you to choose the right career path after serving. The team also make the transition from military life to being a mature student seamless and stress-free. They also have particularly close ties with employers in the healthcare sector, we who they know are looking to recruit, so can guide you from one career to another with military precision. If you’re interested speak to the University to discuss your future career options and learn about available funding.

Apart from your ability to work well under pressure, and be disciplined in your approach to situations, you will also have another highly valued attribute to offer healthcare employers; team spirit. Working well with others is a crucial part of careers in health-related fields.

Call us on 08082 564602 or visit cumbria.ac.uk to discover more Quest Dec-Jan 2019 Final.indd 27

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YOUR ELC HIGHER-LEVEL STUDY

Set your sights high Higher education at a college or university is about more than just degree courses – it offers a range of options, including Higher National Certificates and Diplomas (HNCs and HNDs), and foundation degrees, all of which generally have a more vocational slant. So, if you’re ready to step up to the next level, HE could be the option for you.

f you’re thinking of embarking on a

the subject. It might be a really fascinating

the option of progressing to a degree if you

higher education (HE) qualification

course, which promises to lead to a host of

perform well enough on the early parts of

that’s great – you can use your ELC

career openings, but if it turns out you’re no

the course.

to fund anything above level 3, and that

good at it, you’re unlikely to end up with a

includes university modules and nationally

good qualification at the end of it – and may

through students completing a number

recognised diplomas. Other HE courses open

even fail altogether.

of modules, the distinction between HE

to you for consideration include diplomas,

It’s a good idea to start by thinking about

With many qualifications being earned

(generally academic) and further education

bachelor’s degrees, foundation degrees

the qualifications you already have and the

(FE) (often vocational) can be unclear.

and postgraduate qualifications. The only

subjects/areas you have a flair for. Other

Credits from a selection of courses can often

problem you are likely to have is in deciding

things you might want to think about include

be added together to gain degrees and other

exactly what and how to study!

the course provider’s academic reputation

HE qualifications.

Choosing an HE course

(you can find university league tables and

Both HE and FE courses can be taken via

subject ranking tables online), its graduate

distance learning. The difference between

You may already have a pretty good idea of

employment rates, and links between the

these is not always clear-cut, though, and

what you’d like to study at a higher level but,

university or college and employers.

in some cases (e.g. foundation degrees),

if you’re unsure, our advice is to make sure

Having decided what you want to study,

both types are involved. Many qualifications

you understand the nature of the subject you

you will be faced with a variety of ways of

are modular; this means that you complete

are considering, especially if it’s something

studying it.

them in sections (modules), often of your

new to you. So do your research, and ensure

own choosing, and credits gained from a

you know exactly what a course is offering

How do HE courses differ?

you – topic areas, what the modules will

The most basic difference is between the

together to ‘add up’ to degrees and other HE

cover, etc. Whatever else you take in to

levels of courses. While most HE courses

qualifications.

consideration, it goes without saying that

lead to a degree, some lead to sub-degree

you must have a strong interest in the

qualifications such as a Higher National

subject and the course content, as you will be

Certificate (HNC), Higher National Diploma

spending three years or more occupied with

(HND) or a foundation degree. In general,

Which? University is a free and

it, which won’t be much fun if it turns out

such courses will be shorter than a degree

independent website packed with

you’re not that struck with it after all!

selection of such courses can be gathered

TO HELP YOU CHOOSE …

course, more vocationally orientated and will

everything you need to find the right

You are also likely to do better at a

have lower entry requirements. Some will be

university course for you. See

course if you already have an aptitude for

linked to degree courses, though, giving you

http://university.which.co.uk

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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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YOUR ELC HIGHER-LEVEL STUDY usually takes three or four years to complete

SOURCES OF ADVICE

access support under the FEHE scheme to

full-time (some degrees, such as medicine,

Your line manager should be your

commence studies at master’s level but they

can take five or six years).

first point of contact. Each unit has an

Please note that Service leavers cannot

can utilise their ELC for study at this level.

education/learning specialist, and each

Postgraduate qualifications

Service also has a network of educational

popular higher-level course options you

Postgraduate qualifications are HE

and learning centres where advice can be

could choose from …

qualifications that require learners to have

sought and ideas explored.

Here’s a rundown of some of the other

already completed a bachelor’s degree. Most

Higher national certificates (HNCs) and higher national diplomas (HNDs)

types of postgraduate qualification will include

HNCs and HNDs are work-related

certificate or postgraduate diploma.

(vocational) HE qualifications. While

taught and research elements. They generally

far away that they study almost entirely by

fall into one of two categories: postgraduate

themselves.

ELC funding for higher education

on gaining knowledge, HNCs and HNDs are

Think you’re missing the necessary basics?

designed to give you the skills to put that

If you aren’t already in possession of the

with access to a first full level 3 or a first HE

knowledge to effective use in a particular

lower-level qualifications you would normally

qualification (e.g. foundation degree, first

job. Highly valued by employers, both in

need to build on in order to secure your

undergraduate degree or equivalent) free

the UK and overseas, they can also count

place on an HE course, the Access to Higher

from tuition fees. This commitment means

towards membership of professional bodies

Education (HE) Diploma – often referred

that Service leavers who have joined at level

and other employer organisations. HNCs

to by its shorthand form, Access Diploma

2, say, and have taken the opportunity to

can take one year to complete full-time and

– could be for you. It’s a qualification that

gain a qualification such as an advanced

two years part-time (or via, say, distance

prepares people for study at university,

apprenticeship, or other accredited learning

learning). HNDs take two years full-time and

and is designed for those who would like to

at level 3 or equivalent, may now be able to

can also be taken part-time (which takes

study in HE but who left school without the

access their first higher-level qualification.

longer). (The award of an HND requires more

usual qualifications, such as A-levels. It is

units to be passed than for an HNC.) They

widely accepted by universities and colleges,

equate to approximately halfway between

having been developed with their support,

Training and Education, which can be

an A-level and a degree, although they are,

and is designed to provide a good grounding

accessed and downloaded at www.

as mentioned above, more practically based

in the knowledge and study skills needed

enhancedlearningcredits.com Q

than the latter.

to succeed in HE. Although equivalent to

bachelor’s degrees (see below) tend to focus

The good news is that your ELC provides you

Full details can be found in JSP822

– Defence Direction and Guidance for

A-levels, Access Diploma courses are put

Foundation degrees

together with people who haven’t studied for

Foundation degrees combine learning with

a while in mind – and most don’t require prior

work experience if you decide you want

qualifications. Many are suitable for study

to ‘earn while you learn’. The equivalent

part-time or in the evenings, which adds to

COURSE FINDERS Full- and part-time courses

of two-thirds of a full honours degree, this

their flexibility. Most FE colleges in England

l Unistats:

is a fully flexible qualification that allows

and Wales offer such Access courses, and

you to study full- or part-time to fit your

a number are available through distance

universities and colleges, including

lifestyle. On passing, you will gain 240

learning, so you should be able to find a

student satisfaction and jobs after

‘points’ towards a full degree course, and full

course that is convenient for you, and that

study (you have to apply to the college

account will be taken of any prior learning

caters for your interests or career ambitions.

and experience you have accrued, too.

You can find out more about Access to HE

l UCAS:

Recent developments, including university

courses, browse courses and read success

partnerships and funding, make these

stories on the Access to Higher Education

qualifications increasingly available to people

homepage at www.accesstohe.ac.uk

in the Services.

Degree courses

How to learn

https://unistats.ac.uk

Compare official course data from

or university direct) http://search.ucas.com

Search and apply for full-time courses by course name, provider name or location

National Careers Service: https:// nationalcareersservice.direct.gov.uk/ advice/courses/Pages/default.aspx

Qualifications can be earned through full-

Search for full- and part-time courses

A bachelor’s degree is a course of HE

time courses, part-time courses, day release,

academic study leading to a qualification

night school, open and distance learning

such as a Bachelor of Arts (BA) or Bachelor

(see the feature on page 24 of this issue).

Postgraduate study

of Science (BSc). They are sometimes known

There will usually be more times when

l Prospects:

as ‘ordinary’ or ‘first’ degrees. A bachelor’s

students get together for joint study periods

degree is designed to give learners a

in open learning, with distance learning

thorough understanding of a subject, and

generally catering for students who are so

www.prospects.ac.uk/

postgraduate-courses l

Postgraduate Search: www.postgraduatesearch.com

30 December 2019/January 2020 l questonline.co.uk

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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

Are you looking for a career in health & safety? 100% of our course attendee’s find our training invaluable and also memorable. Retaining information from courses is usually the hardest part, so we have made sure the course content and the way it is delivered by the trainer, both complement each other.

Zero to hero Just because you know little about your industry now, it doesn’t have to be that way forever. Choose us as your training provider, and reap the skills of those in the know!

Not just a certif icate We want you to benefit from our training, giving you the knowledge and confidence to take your learning in to your chosen career path. We will give you skills to fulfil your duty alongside the urge and passion to want to learn more!

Resettlement has never been easier Leaving the military can be daunting and we know this from experience. Don’t leave it too long to gain qualifications in another industry, keep yourself busy and active!

Call us today on 01980 676859 or online at www.southwesthealthandsafety.com Who ever thought learning could actually enjoyable! For a ‘common sense approach’ to training, book on to our next course, and experience it for yourself. Military to Military training, we know what you need and expect, and we deliver just that.

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YOUR ELC HIGHER-LEVEL STUDY

Prepared to succeed

Now working as a technical developer with CNet, Clint Sherratt’s time in the Forces saw him work hard to accumulate skills and qualifications that he knew would stand him in good stead on leaving … CLINT’S SERVICE CAREER Date enlisted: August 1997 Years served: 22 Exit date: September 2019 Final rank: SSgt Service branch: Royal Signals Specialisation/trade: installation technician

training budget already in tow,

One way to ensure that you

which is a big plus and appealing

are prepared for leaving the

to your new employer.

Forces is to stay up to date with

We are the Forces family

the latest technology, standards

and we will always look after one

and processes relevant to your

another, so when your time is

chosen path, monitoring industry

up to leave you will not be alone.

trends and developments. I

I was lucky that everyone who

recommend that you start this as

had left before me was happy

soon as you can. As I said earlier,

ike so many in the

staggering. The opportunities

to mentor and support me over

I took my opportunities from a

Services family, I didn’t

are out there – you just have to

the years while I was still serving,

very early stage in my career,

do as well at school as

look.

and I would love to help others

attaining knowledge and skills

in the future. I am happy for

that helped propel me into my

from job to job, and eventually

my SLCs every year, ELCs and

anyone to touch base with me

current employment, and it will

decided that a short stint in

IDev, and I even blagged unit

and I will help however I can.

stand you in good stead if you do

the Forces would do me good.

sponsorship to further my

Employers are very receptive to

likewise.

I said to myself that as long

technical knowledge. Over my

the discipline and can-do attitude

as I was enjoying my time I

22 years in the Armed Forces,

Service leavers have – we just

that it may sound like I’m trying

would continue to serve, and I

I graduated twice and amassed

need to make sure we learn the

to sell something, which I’m not.

was lucky enough to go on to

a couple of dozen vocational

civvies’ language, which is harder

I genuinely want to help those I

complete 22 years doing things I

qualifications at levels 3, 4, 5, 6

than you might think. That could

can, so feel free to dig me out on

loved – and I feel like I could have

and 7. Not only did this help keep

be a book in itself!

LinkedIn or come to speak to me

stayed longer if the ‘job’ had

me at the cutting edge of my

allowed.

technical trade while serving, in

CNet Training team as technical

am hoping my boss will release me to go to!).

I could have done. I bounced

During my career I used

I’ve recently joined the

As I write this I am conscious

at a resettlement event (which I

line with my civvy counterparts

developer. CNet designs and

to have been rewarding and

in industry, it also made me

delivers technical education

enjoyable. It has led me to my

eminently employable once

programmes, including

To find out more about studying

current position, now as a ‘civvy’

leaving.

resettlement programmes,

with CNet, visit

across the digital infrastructure

www.cnet-training.com

I consider my career so far

but still doing a job I love.

industry. I will be working

The two pieces of advice I would give to anyone reading

closely with the technical team,

this – whether they are resettling

developing and maintaining

About CNet

or sitting in a restroom just

the network infrastructure

CNet Training – the global

browsing – are:

programmes to ensure content

leader in technical education

1. You are in charge of your

is accurate, up to date and

for the digital infrastructure

professional development,

reflects advances within the

industry, comprising the

and

sector. Now I have started my

data centre and network

new role at CNet I can see so

infrastructure sectors – has

many opportunities out there

been delivering industry

for those who have served,

education since 1996. It is

so part of my new role will

the only industry dedicated

2. You start resettling the day you join. While I was serving, it always amazed me how many people

I am now planning to spend

would complain that there

the remainder of my ELCs to

involve me looking into further

education provider in the world

was nothing for them to do to

suit me and add value to my new

opportunities to expand CNet’s

to offer both internationally

better themselves, and the high

employer. Don’t forget that when

network infrastructure and data

recognised qualifications and

proportion of people who never

you are looking for a new job you

centre programmes for Service

official certifications.

used their SLCs and ELCs was

arrive with a couple of grands’

leavers.

32 December 2019/January 2020 l questonline.co.uk

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Quest Dec-Jan 2019 Final.indd 33

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YOUR ELC QUALIFICATIONS TO FURTHER YOUR SERVICE CAREER

Boost your prospects while serving

How your ELC can benefit both you and your Service

s noted elsewhere in this

but that are also highly likely to prove

other areas are likely to serve you well in

publication, the main purpose

useful once you leave the Forces, could

future, too – not forgetting the benefit to

of ELC is to encourage serving

include accountancy and management

your Service branch now, of course! Q

personnel to pursue higher-level learning

qualifications, or courses related to

that benefits both the learner and the

health and safety, and facilities or project

Armed Forces. This is to comply with

management. Depending on your Service

HM Revenue & Customs (HMRC) rules,

role, you could find yourself in a position to

which state that any money provided for

embark on a range of studies that will turn

your personal development has to be of

out to have a very useful crossover into

TAX EXEMPTION MEASURES FOR THOSE WHO ARE NO LONGER SERVING

immediate benefit to both the Armed

the civilian workplace when the time comes

Under the ELC scheme, most courses

Forces and the individual – if not, the

for you to make the transition.

of study undertaken by individuals still

MoD would be liable for tax! (See the

For example, thinking of IT training

serving are exempt from taxation, either

accompanying box for more tax-related

as an example, the Tech Partnership (a

as income or as a benefit in kind, if they

information.)

network of employers working to creating

can be justified as ‘work related’. In

skills for the UK’s digital economy) has

order for Service leavers to benefit fully,

those courses that will benefit your own

been involved in putting together a

too, HMRC and MoD worked together to

career and promotion prospects in the

matrix of eligible higher-level vendor IT

reach an agreement on tax exemption.

Services – and ultimately help you find

qualifications, which in these high-tech

This means that the Service leaver (or

employment on leaving – as well as offering

times will prove as useful to you on leaving

their surviving spouse, civil partner or

a benefit to the Service while you remain

as they are while you remain in Service.

eligible partner, where appropriate) will

in uniform.

Similar work has taken place with Summit

not be required to pay income tax on

Skills with regard to building services

payments received under the ELC and

engineering-related courses. A great many

FEHE schemes. This allows them to draw

The best of both worlds is offered by

Some of the areas of education that your Service role might require,

maximum benefit from the schemes.at least for a limited period.

34 December 2019/January 2020 l questonline.co.uk

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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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YOUR ELC ON COURSE: EMERGENCY SERVICES

Say yes to 999! Which service do you require? Police, Ambulance, Fire and Rescue …? Your time in the Services means you are highly likely to have skills and aptitudes that make you well suited to a career in the UK’s emergency services What’s involved? The emergency services are organisations

of their normal day-to-day responsibilities.

the Ambulance Service – both NHS

Many agencies also engage in community

Ambulance Service Trusts and Private

awareness and prevention programmes

Ambulance Services (PAS), providing

to help the public avoid, detect and report

ambulances and staff to deal with

potential emergency situations effectively. The availability of emergency services

medical emergencies. Other emergency services can be provided

depends on location – rural or urban – but

by one of the above core services or by a

there are three services that are almost

separate government or private body, or by

universally acknowledged as being core

voluntary groups. These include:

to the provision of emergency care to the

general public. Referred to as the ‘blue light’ services, in the UK they are generally

(MCA) l

summoned on the dedicated emergency telephone number 999. This number is

the Maritime & Coastguard Agency the Royal National Lifeboat Institution (RNLI)

mountain, cave and lowland search

reserved and restricted to receiving critical

and rescue (SAR) teams (e.g.

emergency calls. These services are:

Mountain Rescue and the Cave Rescue

that work to ensure public and national

the Police – providing community safety, and acting to reduce crime against

Organisation).

persons and property

Skill up while serving

the Fire and Rescue Service – providing

Many of the general and specific skills and

as HM Coastguard – exist solely to address

firefighters to deal with fire and rescue

qualifications, and much of the experience,

particular types of emergency, while others

operations; may also deal with some

required to work in roles within the

deal with more common emergencies as part

secondary emergency service duties

emergency services will already have been

safety by responding to all types of emergency situation. Some agencies – such

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acquired by many people in the Services.

by choosing the force for which they would

Pay and benefits

Indeed, a number of such people are

like to work (note that you can only apply

The minimum age for joining is 18, with a

already working in some areas of SAR and

to one force at a time). One of the best

pension after 30 years’ service, and there

other emergency activities. In addition,

ways to see the jobs and opportunities

is a latest retirement age of 55 (60 for

the experience gained within combat

available in your preferred area is to look

inspectors and above). Rates of pay vary by

operations by Services medical professionals

at the individual forces’ websites. Here

force, rising with each year of experience.

is particularly relevant to the Ambulance

you can search and apply for vacancies

Officers in some forces receive additional

Service.

and opportunities. You will find a list of UK

allowances to complement their salaries. In

Police forces and their contact details here:

addition, Police officers receive a wide range

Police

www.police.uk/forces Vacancies are also

of benefits, including excellent pension plans,

The government recently announced plans

advertised on the College of Policing website

a fair and inclusive promotion policy, and

to recruit 20,000 new Police Officers in

at https://recruit.college.police.uk/Officer/

flexible working hours.

England and Wales over the next three years,

Pages/career-opportunities-in-policing.aspx You can also register for and join the

which can only be good news for those

So, if you become a police officer you are likely to be able to expect:

leaving the Armed Forces and seeking to join

College of Policing’s national jobs and

a flexible work schedule

them. There are many similarities between

opportunities online event, where you

paid overtime

those who thrive in a Services environment

can view all the various forces’ jobs and

a minimum of 23 days’ annual leave

and the UK Police Force: both sets of

opportunities in one place, and ask questions.

fully paid sick leave.

people enjoy working in teams, operating

in a structured organisation and serving

online-event.co/registration/national-police-

Fire and Rescue Service

the community. There are, of course, many

jobs-and-opportunities-o-2

Firefighters are called upon to tackle various

Once you’ve sent in your application

differences too, because the Police have an

emergency situations, where their problem-

association, employees have a greater say in

to be a police officer, a three-step process

solving skills and initiative will play a vital

their employment and more senior managers

begins.

role in resolving issues quickly and calmly.

start on the ‘shop floor’. It is also perfectly

Step 1: on receiving your application

The work may vary from tackling fires and

possible for a Constable to spend an entire

form, the force that you have applied to

rescuing people from burning buildings to

career in that rank. There are also specialist

will check your eligibility and mark your

dealing with chemical spillages and road

Police in areas such as the MoD and nuclear

responses to competency questions

traffic collisions (RTCs). On top of this, a

establishments, while at the heart of every

(if these are used by the force). If your

sensitive approach is required when dealing

major Police station is the control room.

application is successful, you will be

with members of the public, who may be

Here, Police and support staff monitor and

invited to attend an assessment centre

distressed and confused. Today’s firefighters

control Police activity using advanced ICT to

(step 2).

also work closely with the community to

Step 2: if you pass the assessment

increase their level of awareness and so

centre, you will then take a fitness test.

prevent incidents from occurring in the first

Step 3: your references will be checked,

place.

direct officers in their tasks.

Routes into policing

Recruiting is regional, with each force

and you’ll undergo background, security,

responsible for its own staffing. Potential

medical and eyesight checks.

Police officers begin the application process

KEY QUALITIES: POLICE

However, according to the Fire Service website – www.fireservice.co.uk – becoming a

Some forces may choose to run additional

firefighter in the UK Fire and Rescue Service

assessment stages, such as a second

is not easy. In fact many serving firefighters

interview.

have spent a great deal of time applying and

The process can take anything from a

preparing themselves prior to gaining entry.

Physical and mental fitness

few weeks to several months, depending on

So, if you’d like to move in to this sector you

Powers of observation

the force and your availability. Because each

must be prepared to work hard – and you’ll

The ability to write and handle

force is independent, they all select and train

also need patience when working through

numbers

their officers slightly differently. However,

the recruitment process.

Logical thought

everybody joins the Police as a probationer

The process of joining the Fire and

l Stamina

(learner) under training for two years, after

Rescue Service varies across the UK, but it

Common sense

which a Constable is considered ready to

is suggested that, first, you read the entire

Good judgement

take on the full range of duties, and can also

recruitment section of the aforementioned

If you think you would be suited to this

specialise in the wide variety of roles carried

website carefully: www.fireservice.co.uk/

sort of work you would be well advised to

out by a modern Police force.

recruitment Once you’re sure that it’s

attend the relevant resettlement course

You can find full information about

something you wish to do, you need to find

because the right preparation will lead

recruitment, assessment, training and

out if and when your local Fire and Rescue

to a better performance during what

careers on the College of Policing’s website:

Service is recruiting firefighters (you can

many potential recruits find a demanding

www.college.police.uk

also find this information on the Fire Service

selection process.

website).

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YOUR ELC ON COURSE: EMERGENCY SERVICES Ambulance crews can include a range of medical staff, such as emergency care assistants and paramedics. Crews are highly trained in all aspects of emergency care, from trauma injuries to cardiac arrests. An ambulance is equipped with a variety of emergency care equipment, such as heart defibrillators, oxygen, intravenous drips, spinal and traction splints, and a range of drugs. Patients will always be taken to hospital when there is a medical need for this. However, paramedics now carry out more diagnostic tests and do basic procedures at the scene. Many crews also refer patients to social care services, and directly admit patients to specialist units such as major trauma centres or stroke units. Paramedics also administer a wide range of drugs to deal

FROM FORCES TO FIRE SERVICE

required to become a firefighter, but you

with conditions such as diabetes, asthma,

will need to pass a series of written and

allergic reactions, overdoses and heart

aptitude tests in order to proceed with any

failure.

According to the Fire Service website,

application. Any qualifications you bring to

Support roles in ambulance services

the fact that you have been in the

the service may help with future promotion,

include emergency medical dispatchers and

Forces will help in terms of discipline and

as this is based on merit, experience and

managers. There is also a non-emergency

the physical side of the job. However,

training. Recruits attend initial training at

role called Patient Transport Services,

those coming into firefighting from the

a training centre and then join a station for

which ensures that patients can get to their

Forces will have to start by filling out

operational duties. Further training follows,

outpatient appointments.

an application form and completing

as well as in-service development leading

the tests like everyone else: there is no

to specialist training. After satisfactory

Applying for jobs

process for ex-Forces people to transfer

completion of the two-year probationary

All NHS Ambulance Service Trusts in England

straight across. Those currently serving

period, recruits become fully qualified

and Wales recruit on an individual basis and

in the Forces are more than welcome to

firefighters.

advertise on the NHS Jobs website: www.

submit an application to join the Fire and

jobs.nhs.uk Vacancies are also listed on the

Rescue Service, but must be available to

Ambulance Service

undertake any tests that will be required

There are ten NHS Ambulance Service Trusts

and at Jobcentre Plus. For Scottish jobs,

of them. Because these tests may be held

in England, a single national Ambulance

see www.scottishambulance.com and for

on separate days, those posted overseas

Service in each of Scotland, Wales and

Northern Irish jobs www.niamb.co.uk There is

may find this difficult. In addition, if

Northern Ireland, and one on each of the

also a great deal of useful information to be

offered a contract of employment,

islands of Guernsey, Jersey and the Isle

found in the ‘Ambulance’ section of the NHS

you must be able to start your training

of Man. Each service has its own rules and

Careers website: www.nhscareers.nhs.uk

course on the required day. Failure to do

entry requirements. The Private Ambulance

so will end your employment and your

Services (PAS) compete against the NHS

place will be given to someone who can.

Ambulance Services for contracts and/

Ambulance Life and Ambulance UK – see

For these reasons, many people find

or work on subcontracts from them, to aid

www.ambulance-life.co.uk/jobs and www.

it best to wait until they have left the

them in fulfilling their role to save lives and

ambulanceukonline.com respectively. To find

Forces before making an application.

to meet their national, government-set

PASs in your area and unadvertised jobs,

response times.

search the ‘Ambulances’ section of the Care

Both NHS and PAS services are regulated

individual Ambulance Service Trust websites

PAS jobs are advertised on their own websites, and in publications such as

Quality Commission website: www.cqc.org.

by the Care Quality Commission, and

uk There is currently high demand in the

be aged 18-plus, should possess good

monitored on a regular basis to ensure their

PAS sector for paramedics and ambulance

communication skills, have good all-round

provision is at a level specified and expected

technicians.

fitness, and will need to pass written and

by the national regulations. These standards

practical tests. Each service is responsible

include clinical delivery, training, vehicle

Training requirements

for its own recruitment and career

roadworthiness and cleanliness, and driving

The university route to becoming a

progression. No formal qualifications are

standards.

paramedic requires good academic

Entrants to the Fire Service have to

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level 3 Certificate in Emergency

FIRST AID COURSES

Response Ambulance Driving

If you’re thinking of applying for a role

level 4 Diploma in Emergency Response

in any of the services described in this

details. You will also find an up-to-date list

Ambulance Driving Instruction.

feature, having a first aid course of some

of education providers here, and will need

To find out more, visit www.futurequals.

kind under your belt can only enhance

to carefully check each and every university

com/futurequals-qualifications/ambulance-

your employability. Of course, once in

programme as provision can change from

service-driving

employment you’ll have to undertake further

achievement and a minimum of three years’

study. The College of Paramedics’ website at www.collegeofparamedics.co.uk has full

year to year. As with the nursing profession,

Most NHS Ambulance Trusts run their

there are no fast-track courses for ex-Service

own training courses so, although using your

but basic first aid training is an excellent

personnel that take into account your

ELC for emergency driving or ambulance

starting point, and if you can already boast a

existing knowledge and experience. Most

technician courses will help if you go on to

qualification or two it’s likely to stand you in

paramedic science courses may accept only

work for a private company, you will still

good stead with prospective employers.

a small amount of accreditation of prior

need to undergo training with the NHS.

Many organisations offer first aid courses

learning (APL) in anatomy and physiology,

job-specific training, dependent on your role,

for a host of different situations and

and you will be expected to undertake all

HM Coastguard

aspects of practice to show competence.

HM Coastguard co-ordinates SAR at sea

at Work, Emergency First Aid at Work,

The Diploma for Associate Ambulance

and on the coastline through a network of

Appointed Person, Defibrillator and CPR,

Practitioners (AAPs) is nationally recognised

coordination centres, supported by 3,500

and Professional Drivers First Aid. Courses

by the NHS Ambulance Trusts and PAS

volunteer auxiliary coastguards, organised

are available throughout the UK. To find

providers, and has been designed with a

into response teams. Watch Officers will have

a course near you, visit www.findcourses.

focus on the key skills and knowledge for the

extensive relevant sea experience, although

co.uk/search/first-aid-training-courses or

learner wanting to qualify as an associate

some training is provided. Academic

contact your local branch of the Red Cross or

ambulance practitioner. It offers a level 4

qualifications and a medical are required, as

St John Ambulance.

Diploma, giving candidates a recognised

is a valid UK driving licence for Group A–E

qualification that allows them to progress

vehicles. Coastguard Watch Assistants do not

into higher education to gain paramedic

require any formal qualifications or previous

Mountain, cave and lowland SAR teams

qualifications. You can find full details of the

experience, however a medical is also

More than 60 teams operate in the UK,

AAP qualification at www.futurequals.com/

required. Recruitment is conducted centrally.

manned entirely by volunteers, mostly aged

qualifications/level-4-diploma-associate-

Visit www.mcga.gov.uk to find out more.

30–50. The majority have good general

ambulance-practitioner

Details of vacancies can be found on the Civil

mountaineering or caving experience

Service Jobs website: www.civilservicejobs.

and will attend relevant training before

as an ambulance driver, FutureQuals’ level

service.gov.uk Here there is a searchable

becoming a full team member. Typical

2 and 3 ‘blue light’ driving courses are

form and you can select the MCA from the

annual team running costs of between

recognised by all NHS Ambulance Services

‘Organisation’ drop-down menu.

£15,000 and £70,000 are met through public

If you’re thinking of pursuing a career

in the UK, and you can use your ELC funding

requirements. These include First Aid

subscription.

the NHS Ambulance Service Driver Training

Royal National Lifeboat Institution (RNLI)

Advisory Group (DTAG), the qualifications

RNLI crew members are volunteers who

Under the ELC scheme, a wide range of

currently available are:

must be at least 17 years old, medically fit

learning can be taken, provided it is offered

level 3 Award in Patient Care Services:

and with excellent eyesight. They should live

by an approved provider listed on the ELC

Ambulance Driving

within four minutes of their nearest lifeboat

website at www.enhancedlearningcredits.

station and must be prepared to respond

com and is at level 3 or above. For full details

24/7. They do not need to have maritime

of how to make the most of your ELC, refer

towards them. Developed in partnership with

BLUE LIGHT BENEFITS

Use your ELC

The Blue Light Card provides Emergency

experience (although it is an advantage)

Services, NHS and Armed Forces

because training is provided, but they

personnel with discounts both online and

will have to pass a probationary

in store. There are hundreds of online

period (usually one year). Crew

discounts on offer, and the card can

members come from a wide variety

also be used on the high street in order

of backgrounds, but all will need to be

to obtain discounts on shopping, eating

team players, who enjoy hard physical work

out and so on. Each Blue Light Card is

– the most important qualification is 100%

personalised for the member, with their

commitment. To find out more, visit

name, card number and expiry date.

www.rnli.org.uk

There’s also a free-to-use app to make saving even easier. For full details, visit www.bluelightcard.co.uk

to the in-depth features on pages 10–34. Q

USEFUL INFO

As well as the web addresses provided in this feature, contact information for all organisations mentioned in this article can be found in your local telephone directory or online. Fighting Minds is working to support veterans and emergency services personnel. See the ad on page 31.

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Leading ligh YOUR ELC ON COURSE: MANAGEMENT AND LEADERSHIP

Effective management is vital to every organisation. If you’ve taken a leadership role while in uniform – maybe even with the relevant institute membership and qualifications to back it up – you could already have a suitable skill set to transfer to the civilian workplace

management skills and experience, and perhaps institute membership (see below) that reflects these. General management is practised by most of those in positions

What’s involved?

of authority and responsibility in the

are dedicated to raising the performance

Forces and, these days, is increasingly

anagement and leadership

of businesses in the UK by championing

recognised with formal qualifications.

exist in every organisation

management via the provision of

– the two go hand in hand,

appropriate standards and qualifications.

opportunity to earn other qualifications

but, in essence, they are about the

These aim to equip those in management

by some additional work on top of Service

control and coordination of people and

and leadership or supervisory roles

courses mean that all levels of Service

material resources. The use of teams

with the skills they need to deal with

management can now be recognised, so

and project-based working methods, the

the challenges and decisions they face

that military training can be translated

identification of individual roles within the

throughout their careers – and help such

into terms that civilian employers will

organisation, and an increased emphasis

individuals realise their own full potential

understand – which may be something you

on the best possible use of all resources,

as well as that of their organisations.

want to consider for the future, when the

all under a legal spotlight, make effective

The awarding of certificates and the

time comes for you to leave. Leadership

management and leadership more of a

Skill up while serving

challenge than ever before.

Service careers can involve a wide and

military personnel, and are among the

and management are core skills for all

varied experience of management – often

most transferable of skills into the civilian

Leadership & Management (ILM) and the

in extremely difficult circumstances.

world. The majority of civilian employers

Chartered Management Institute (CMI)

Like many Service people, you may have

endorse the need for appropriate

Organisations such as the Institute of

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ght

leadership and management skills, and

has the choice to take up any of the

HAVE YOU GOT WHAT IT TAKES?

leadership and management qualifications

qualifications offered by providers.’

The following personal qualities are

The three main accreditation bodies

will certainly enhance your CV. The British Army website – www.army. mod.uk – highlights the accreditation opportunities that are available, saying: ‘Accreditation means gaining a civilian qualification having completed a military training course. The civilian qualification will usually be expressed as a number of credits at a particular level. To gain accreditation, the military training course

helpful in management and leadership

are:

roles:

the Institute of Leadership and

tough-mindedness

Management (ILM)

decisiveness

an extrovert nature

capacity to tolerate uncertainty

ability to think on one’s feet

intuitive understanding of others

high tolerance of stress.

2. the Chartered Management Institute (CMI) 3. City & Guilds (C&G). See ‘Useful info’ for contact and website details. In addition to qualifications, the

is mapped against the standards of the

possession of certain personal qualities

civilian qualification. This can result in

can be beneficial to those who ultimately

Get qualified!

gaining a whole or partial qualification for

wish to pursue a career in management

A large number of different types of

your military training.

(see the box titled ‘Have you got what

management and leadership qualification

it takes?’). In fact, due to the roles and

are available within the UK. These range

accredited by a number of providers,

responsibilities you may have taken on

from vocational qualifications such

which provide a range of civilian

while serving, you could well be equipped

as Scottish and national vocational

qualifications. Where there is more than

with a range of management skills without

qualifications (S/NVQs) and vocationally

one accreditation opportunity as a result

even realising it!

related qualifications (VRQs) to academic

‘Many Army training courses are now

of completing a course, the individual

(e.g. foundation degrees, bachelor’s

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YOUR ELC ON COURSE: MANAGEMENT AND LEADERSHIP

LEADERSHIP AND MANAGEMENT ARE CORE SKILLS FOR ALL MILITARY PERSONNEL, AND ARE AMONG THE MOST TRANSFERABLE OF SKILLS INTO THE CIVILIAN WORLD

degrees, master’s, doctorates) and

example, courses leading to vocational

a quick skills update or a longer, more

professional qualifications (see below).

or professional qualifications are often

in-depth course of training.

There is also learning available that is not

delivered by academic institutions, and

Short courses (from one to three

officially accredited – for instance, the sort

group learning is a feature common to

days) include a variety of areas (such as

of group learning acquired at conferences.

many of the courses that lead to accredited

facilitation skills, consulting skills, effective

qualifications.

delegation, employment law, psychology

There is some overlap between these types of qualification – for

ARMED FORCES MEMBERSHIP OF THE ILM

Of the qualifications mentioned

of management, middle management

above, three types relate directly to the

development, managing change, project

National Occupational Standards (NOS) for

management, and an introduction to

management and leadership: NVQs, SVQs

management) that will provide a solid base

For the past 30 years, the ILM has been

and VRQs. Like S/NVQs, VRQs are based

to build on. Alternatively, they work well

supporting ex-military personnel to

on the NOS, but differ in that they are

as brush-ups for existing managers at all

succeed in the business world, making

taught courses that deliver the knowledge

levels. Course costs can start at around

the process of re-joining civilian life less

and understanding found in the standards;

£450 for one day and rise to around

daunting.

for each level of management there will

£2,000 for three days. Some are run

be a number of VRQs available from

in-house, and some are residential.

Armed Forces personnel are able

Intensive short courses take around

to translate the leadership skills and

the nationally accredited management

knowledge gained through all types

awarding bodies. NVQs and SVQs represent

five days and cost in the region of

of military training courses into an

national standards that are recognised by

£1,600 upwards. These courses are for

ILM qualification, making them more

employers across the country.

those wanting to learn about leadership

meaningful to employers.

As well as those listed above, there are

and management in the workplace,

many other courses on offer, with most

or to revise their existing skillset.

leader or a senior officer, your civilian

business schools and the aforementioned

Completion sometimes comes with a

qualifications can grow alongside your

institutes offering a number of certificates

recognised certificate – e.g. APMG Change

military career, creating a CPD portfolio

and diplomas in management, as well

Management Practitioner.

that will demonstrate your capabilities

as assessment and quality assurance

and highlight your transferable skills –

(verification) qualifications.

So, whether you are a junior

Certificate and diploma courses offer the opportunity for those with little or no management experience to learn in

without any additional work.

Courses and training options

more depth. For example, an NVQ level 3

available to you dependent on Service

There are many courses available to

Certificate in Management, which typically

branch, visit: www.i-l-m.com/working-

help people move in to management and

covers how to be a dynamic leader and

with-ilm/working-with-the-armed-forces

leadership positions, whether you want

how to improve team performance,

To find out more, and to see what is

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LEADERSHIP AND MANAGEMENT QUALIFICATIONS WILL CERTAINLY ENHANCE YOUR CV is aimed at those with an interest in becoming first-line managers. Meanwhile, a

organisational change, and management

excellence. All members enjoy access to its

consulting.

management library – one of the largest

As well as those listed above, there

in the UK. Its approved and registered

are many other courses on offer, with

centres support students worldwide. It

most business schools and the institutes

offers qualifications at multiple levels in

featured in this article offering a number of

areas including:

certificates and diplomas in management,

strategic management and leadership

as well as assessment and quality

leadership coaching and mentoring

assurance (verification) qualifications.

management and leadership

management coaching and mentoring

first line management

level 7 Management/Leadership Diploma is

Use your ELC

more suited to existing senior management

Under the ELC scheme, a wide range of

coaching and mentoring

personnel. These courses are typically

learning can be taken, provided it is offered

team leading.

taken as distance learning options. An NVQ

by an approved provider listed on the ELC

Chartered Manager status is also offered

at level 3 could take 9 to 12 months and

website at www.enhancedlearningcredits.

for senior managers.

start at around £1,250; an SVQ at level 5

com and is at level 3 or above. For full

in, say, Operational Management could

details of how to make the most of your

take up to 18 months and cost around

ELC, refer to the in-depth features on

£1,770, while a VRQ at level 7 in Strategic

pages 10–34.

Management and Leadership would take around 12 months and cost around £1,800.

Professional recognition awards and membership of professional bodies This type of accreditation is not linked to

Professional bodies

specific military training courses, says the

The Institute of Leadership and Management (ILM)

British Army website, but recognises an

and Management in Social Care, Leadership for Change and Growth, and

The ILM’s nationwide accredited centres

professional area, gained over a period

Leadership and Management in Early

deliver training on a huge range of courses

of time. Professional recognition awards

Years) typically take into consideration

each year in management and leadership.

usually require a one-off payment and may

the needs of employers and the skills

All members enjoy access to its information

confer the right to use post-nominals (letters

students need for the workplace, which

service and publications. Underpinned by

placed after your name to denote your

means learning is part work based,

a strong focus on developing workplace

qualification/membership status); note that

and part classroom/distance learning

performance, the ILM’s extensively available

membership of a professional body requires

based. Students may be expected to

qualifications, at many different levels, are

the continuing payment of an annual

have achieved 120 UCAS points in order

designed explicitly to meet the needs of

membership fee and will usually confer the

to take an FD. However, non-standard

managers and their organisations.

right to use post-nominals. Membership of a

Foundation degrees (e.g. Leadership

qualifications and work experience may be

CV. Q

areas such as:

these points. Additionally, an FD can then

leadership and management

be used to count towards a full bachelor’s

effective management

degree.

principles of leadership and management

have entry requirements, and sometimes

executive management

not) typically cost from about £6,000 to

leadership and management skills

just under £10,000, and offer a range of

leading with integrity, and

related learning, such as problem-solving

strategic leadership.

skills, decision making, collaborative

In addition, it also offers qualifications

working, strategy and reflective thinking.

at various levels under the banners of

An undergraduate degree can be the

Coaching and Mentoring, Business and

stepping-stone to master’s study, which

Enterprise, and Specialist.

in turn can be the stepping-stone to PhD

relevant professional body will enhance your

Its multi-level qualifications cover

taken into consideration in the absence of

Bachelor’s degrees (which sometimes

The ILM has special membership

study (if you are looking for a natural

arrangements in place for Forces

progression). Costs for this kind of study

personnel (see box).

tend to start at close to £10,000 and rise may well be funding available. Subject

Chartered Management Institute (CMI)

areas for this level of study include,

Chartered professional body the CMI

for instance, leadership development,

is dedicated to promoting the highest

international management, leadership and

standards in management and leadership

to in excess of £60,000. However, there

individual’s experience in a vocational/

USEFUL INFO

Institute of Leadership & Management (ILM) 01543 266867 customer@i-l-m.com www.i-l-m.com @ILM_UK

Chartered Management Institute 01536 207307 www.managers.org.uk @cmi_managers City & Guilds 0844 543 0000 centresupport@cityandguilds.com www.cityandguilds.com @cityandguilds

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YOUR ELC HIGHER-LEVEL STUDY: ACCESS DIPLOMAS

Career Coach

Your first step on the path to a new job? Most adults returning to study choose programmes based on their career goals. Now, for the first time, Career Coach helps users search for Access to Higher Education Diplomas linked to their chosen careers, highlighting the skills and knowledge needed to enter particular job roles and industries

The assessment could also help you translate your military skills into words that are in more common use in the civilian job market.

areer Coach is an online tool that helps match prospective students with the Access to HE programme that best supports their professional ambitions.

2 Up-to-date data on wages, employment opportunities and common routes through education to real jobs

3 A search function for Access to HE courses that will help you reach your career goals

This interactive tool offers a great way to browse up-to-date information on average and potential wages, and the latest job

4 A CV builder to create a professional and modern CV that can pull together skills from your role in the Services

vacancies, and to find the best career opportunities for you. It also highlights current demand for jobs and professions.

Key features

1 Career assessments l

Take an online survey to find out more about yourself. The tool will map your answers to traits and match these traits to career suggestions based on your interests and skills.

5 Opportunity to sign up for an account to save information about your career search, and to save your assessment and CV 44 December 2019/January 2020 l questonline.co.uk

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Career Coach is hosted by Emsi. Find Career Coach on the Access to HE website at www.accesstohe.ac.uk/career-coach and try it for yourself!

Access to HE Diplomas

HIGHER EDUCATION IS NOT FOR EVERYONE, BUT IT COULD BE YOUR PATH THROUGH TRANSITION TO A NEW CAREER

Access to Higher Education (HE) Diplomas are designed to prepare

The publicly funded FE and HE scheme pays for your Access to HE

adults to succeed in higher education by giving them the skills,

Diploma and degree, as long as the Diploma is in a subject leading

subject knowledge and confidence they need in a supportive and

to degree and is done immediately before your degree studies.

encouraging environment. They are equivalent to A-levels and

Your education officer will have more information. You may prefer

recognised by UK higher education providers. Every year more

to use learning credits (ELC or SLC) to pay for your course, and

than 25,000 students successfully complete an Access to HE

many Access to HE providers are on the ELCAS website.

Diploma and are accepted on to higher education courses. Around

It is important to look in to your funding options carefully

half of these students are aged 25 or older and many left school

to make sure you make the best choice for you and your family.

with few qualifications.

Access to HE providers, your education officer or transition staff should be able to help you choose the best route. Higher education is not for everyone, but it could be your path through transition to a new career.

Let’s get started… Once you’ve got your funding in place you’re ready for that new start and need to enrol. (You might be interviewed to make sure the course is right for you.) Find out about courses on our website at www.accesstohe.ac.uk/course-search and check the ELCAS website too: www.enhancedlearningcredits.com Often people worry that they won’t be able to afford

Classroom based

university. You don’t need to pay money in advance – tuition

Online or distance learning

Classroom based

Online or distance learning

and living cost loans are not like commercial loans. If you live in England, you may also receive a childcare allowance grant that doesn’t need to be repaid. You can see if you get help for childcare using the calculator on the gov.uk website, here: www.gov.uk/childcare-calculator Many universities also offer bursaries to help with the cost of going to university. Tuition fees for Access to HE Diplomas vary. However, if you take out an Advanced Learner Loan to pay for your Access to HE

like working team?

in a

y need to stud me? close to ho pport prefer a su network?

happy working alone?

ed?

self-motivat

y need to stud odd hours?

like working in a team?

self-motivated?

prefer a support network?

need to study odd hours?

studies the fees will be around £3,350. This government-backed scheme makes Advanced Learner Loans available to eligible students aged 19 and over. More information is available from gov.uk. Loan repayments don’t start until you start to earn more

Think carefully about how you like to work. Are you happiest

than £25,725 per year and students successfully completing a

working as part of a team? If so, perhaps learning that involves

QAA-recognised Access to HE Diploma will have the balance of

some classroom activity is best for you. Online learning might be

their Advanced Learner Loan written off when they complete their

best if you can’t get to college regularly, or you prefer to work as

higher education studies.

an individual, although nowadays most courses have some parts

Funding your studies

that are completed online.

Service leavers have several

Ready to find out more?

options to fund their studies:

Visit these websites for more information:

Enhanced Learning Credits (if

Access to HE: www.accesstohe.ac.uk

you’re registered)

Career Coach: www.accesstohe.ac.uk/career-coach

the Publicly Funded FE/

Diploma database: www.accesstohe.ac.uk/course-search

HE scheme (the higher

Advanced Learner Loans: www.gov.uk/advanced-learner-loan

education course must be done

Enhanced Learning Credits: www.enhancedlearningcredits.com

immediately after the Access to

UCAS: www.ucas.com

HE courses) l

an Advanced Learner Loan.

questonline.co.uk l December 2019/January 2020 45

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PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: >> to improve knowledge for personal interest >> to be introduced to new ideas or skills >> to broaden horizons

>> to enhance in-Service career prospects >> to gain qualifications >> to prepare for a second career

PD wonâ&#x20AC;&#x2122;t just happen. You must take steps to find out whatâ&#x20AC;&#x2122;s available and decide what you want to do. Use the ï¬&#x201A;ow chart below as a guide

Other sources of information include:

Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)

A PD Route Map

>> >> >> >> >> >> >> >>

Individual decides: >> subject to be studied and qualification (if any) >> level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) >> mode of study (e.g. short courses, distance learning)

unit education or training officer in-Service publications in-Service education centre local library or civilian college the internet Quest magazine friends and family Quest website: questonline.co.uk

In-Service

Local colleges or training providers

Distance/ open learning

eLearning â&#x20AC;&#x201C; the Defence Learning Environment (DLE)

PD can mean anything from career courses to sports and adventurous training courses. See Q for other options for Service personnel

A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure

College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available

There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Environment (DLE) is the MoDâ&#x20AC;&#x2122;s central distance learning resource, providing â&#x20AC;&#x2DC;one stopâ&#x20AC;&#x2122; access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills. Readily available via your Defence Gateway account: www.defencegateway.mod.uk

Grants and funding are available for most forms of PD. See â&#x20AC;&#x2DC;Sources of advice and financeâ&#x20AC;&#x2122; for details. Course complete? Look for your next learning!

Distance Learning

Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see â&#x20AC;&#x2DC;Sources of advice and financeâ&#x20AC;&#x2122;).

To find out more, check out the article about distance learning on page 24.

College Courses

46 December 2019/January 2020 l questonline.co.uk

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You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.

Personal Development Record (PDR)

Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.

Key: Q Service personnel 05/12/2019 16:59

Sources of advice and finance Standard Learning Credits

The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.

Enhanced Learning Credits

The ELC scheme offers currently serving or former Service personnel access to a first full level 3 (GCE A-level or vocational equivalent) or a first higher education (HE) qualification (e.g. a foundation degree or a first undergraduate degree or equivalent) free from tuition fees. The ELC lower tier offers up to three payments of up to £1,000 in three separate financial years; the higher tier offers up to three payments of up to £2,000 in three separate financial years. A Publicly Funded Further Education/Higher Education ELC was created in 2016. It’s an aggregated lower-tier award, which is a single payment of up to £3,000 for those with six or more years of qualifying service, which will count as all three awards. You must make a contribution to your learning of at least 20% of the cost, and must discuss your plans with your line manager and education adviser before making any financial commitment. Detailed information about ELC can be found in the first half of this magazine. For full details visit www.enhancedlearningcredits.com

Individual Resettlement Training Costs grant

The IRTC grant is available to Service leavers with six or more years’ service and all Medical Discharges. It is a contribution to training costs and can be used internally at the Resettlement Training Centre (RTC) Aldershot, or at a Regional Resettlement Centre (RRC) for vocational training courses. It can also be used externally for training with CTP Preferred Suppliers. IRTC is available for tuition fees up to a maximum of £534. A range of courses at the RTC Aldershot is delivered within the MoD contract, called Contract Funded (CF) training. These courses are pre-paid by the MoD and only ‘cost’ the Service leaver time and a portion of their £534 allowance. No money changes hands for the training but days and funding are deducted from the GRT allocation at a rate of £26.70 per day. The £534 gives access to up to 20 days of CF training. Any exam or registration fees are extra and payable by the student, but other allowances may be available to help with these. The CTP also offers a range of courses that are not within the MoD contract. These are known as Non-Contract Funded courses and you can use your IRTC grant or ELC to pay for these.

Professional and Career Development Loans Please note that the Professional and Career Development Loan scheme has now closed. The deadline for final applications was 25 January 2019. You will not be affected if you have an existing loan.

QUEST questonline.co.uk

Key: Q Service personnel Quest Dec-Jan 2019 Final.indd 47

Armed Forces Compensation Scheme

The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation. For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info

Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com

University Short Courses

The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services. Further details are available from education/learning centres or search in DINs.

learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. Advisers can answer questions on any aspect of learning. The website address is www.learndirect.com and you can call on Tel: 01202 006 464.

Jobcentre Plus Finding a job

Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Find A Job (www.gov.uk/find-a-job) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search (www.jobcentreguide.co.uk/job-search) or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).

Benefits

If you’re unsure which benefits you can get, you can check online using the gov.uk ‘Benefits calculators’ pages (www.gov.uk – search for ‘benefits calculators’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the gov.uk ‘Jobseeker’s Allowance’ pages (www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.

Armed Forces Champions

Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)

questonline.co.uk l December 2019/January 2020 47

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YOUR ELC HELP AND ADVICE

Useful contacts

Need to know more? Here’s who can help …

or general enquiries about the scheme, eligibility and

leavers on resettlement. Education and Resettlement Staff

qualifications, seek advice from the following single-

seeking further clarification of sS instructions should contact

Service education and resettlement staff in the first

the relevant SO2 Retention and Resettlement in Regional

instance, not ELCAS. ELCAS’s role is to administer applications,

Command (RC) – DII: RC-Pers-ETS-N-RetResSO2 or RC-PersETS-S-RetResSO2

not provide advice and guidance on eligibility or education/ learning or resettlement needs. Policy helpline details are as follows. l

RAF: Personal Learning Advisors (PLAs), and Resettlement and Education Coordinators (REC) at RAF Learning Centres.

RN: RN/RM Education and Resettlement Officers (EROs), Naval

Education and Resettlement Staff seeking further clarification

Education and Training Support Officers (NETSOs) and Naval

of sS instructions should contact SO3 Accreditation and

Resettlement Information Officers (NRIOs) at RN/RM Learning

Education Wing ’22TrgGp-CTS-AndEWg-SO2’ (

Centres. Education and Resettlement Staff seeking further

6888)

Mil: 95751

clarification of sS instructions should contact SO3 EL3R, at DII: ‘NAVY TRG HQ-EL3R RESET SO3C’ ( l

Mil: 93832 5954 )

Army: Individual Education and Resettlement Officers (IERO), at Army Education Centres, which must be used by Service

In addition, advice on any aspect of the ELC and FEHE schemes is available from: People-TESRR-ResetOffice@mod.uk Q

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THE HUB

>> CTP EMPLOYMENT FAIRS

Upcoming events:

13 February 2020, Salford 26 March 2020, Newbury These CTP Employment Fairs offer: l a fantastic networking opportunity, whether you’re ready to apply for live jobs or simply researching the market l the chance to meet employers who already recognise the skills and experience Service leavers can offer l presentations from key employers about their recruitment processes and vacancies l a wide range of companies, from small regional organisations to large multinationals, across a host of industry sectors l the opportunity to chat with Service support organisations, CTP staff and other Service leavers who are also going through the resettlement process. Each Employment Fair will have up to 90 national and local companies in attendance, which will be offering a wide range of employment opportunities for those leaving the Armed Forces. Don’t miss out on the chance to meet employers with current and future job vacancies. This is a great networking opportunity. The fairs are open only to serving and ex-military personnel who have pre-registered to attend through the CTP (see below for details). Don’t miss out on the chance to meet employers with current and future job vacancies! In addition, all Employment Fair dates for 2020 are now available and ready to book: Event and venue

Date

North Employment Fair, Salford

13 February 2020

South Employment Fair, Newbury

26 March 2020

East Employment Fair, Newark

30 April 2020

Scotland Employment Fair, Edinburgh

21 May 2020

South West Employment Fair, Bristol

11 June 2020

South East Employment Fair, Newmarket

2 July 2020

North Employment Fair, Leeds

10 September 2020

South Employment Fair, Southampton

8 October 2020

West Midlands Employment Fair, Telford

26 November 2020

You can also check the comprehensive calendar on the CTP website for more events news and the most upto-date information: www.ctp.org.uk/events To confirm your place, call the CTP Central Bookings Team on 0203 162 4410, email CTPEvents@ctp.org.uk or visit www.ctp.org.uk/events to find out more.

Voting reminder! Nominations for the British Ex-Forces in Business Awards 2020 close on 12 December, so you’ll need to act fast if you know someone you think deserves recognition. The world’s largest celebration of veterans in second careers will take place in London next May, so act now to nominate a veteran by completing the online form at exforcesinbusiness.co.uk/nominate where you can also see the full list of award categories as well as the criteria and guidelines.

HUB THE

>> Course and training options, transition news and reader reports

Looking for a 2020 calendar for a good cause?

Two-year-old Harry sees off his dad's ship in Portsmouth harbour as featured in Little Troopers' 'Military Moments' 2020 calendar

The new calendar from military children’s charity Little Troopers captures military life as seen through the eyes of Forces children. Gathering together a collection of real-life photos that depict the highs and lows of life as a British Armed Forces family, submitted by families from across all three Services, the calendar offers a snapshot into the special

Evie, 2, features in the calendar with her dad – here they are pictured together on Plymouth Hoe

military moments lived by Forces children – from sad goodbyes to jubilant reunions, love, pride and belonging. Little Troopers founder, Army veteran and military parent, Louise Fetigan, explains: ‘These images encapsulate the special bond that military children have with their serving parents, and behind every photo is a heartwarming story. Being part of a military family brings with it great adventure, but also unique challenges, the biggest of which is being regularly separated from a serving parent or parents at unpredictable times and sometimes at very short notice. It’s easy to forget that this is still a big part of day-to-day life for military families, many of whom will be spending the Christmas holidays without their loved ones. That’s why Little Troopers exists – to champion and support all of our military children, whatever Forces life sends their way.’ As a charity, Little Troopers ensures that British Armed Forces children and their families have access to child-focused support wherever they are in the world and whatever community they live in. It provides fundamental resources and initiatives to help ease

repeated separation periods, and keep parent and child connected, even when miles apart. It is the only charity in the UK dedicated to celebrating just how special all our Little Troopers out there really are. The ‘Military Moments’ 2020 calendar is now on sale, priced at £7.50, with all proceeds going towards Little Troopers’ work providing fundamental resources and initiatives to support military children. For more information, and to order your copy of the calendar, visit www.littletroopers.net

Baby Jasper as pictured in the calendar with his dad, Cpl Joseph Brown

Spouses – don’t just sit there! Recruit for Spouses is an independent social enterprise that is dedicated to supporting, championing and finding gainful employment for spouses and partners of members of our Armed Forces – and getting talent back into the workforce If you’re a military spouse or partner, why not join the hardworking, experienced military spouses that form Recruit for Spouses’ Liquid Workforce? Since January 2019, the workforce has achieved a combined 5,000 billed flexible work hours, adding £70,000 of income to military homes around the UK. While 90% of the team had been unemployed for more than five years, now they are grabbing the opportunities presented to them, adding value to businesses across multiple industries with

their agile approach to work. With Recruit for Spouses handling recruitment, management and compliance it’s no wonder it has such happy clients. So don’t just sit there reading about its accomplishments, be part of them! Get in touch today: 0333 2020 996 www.recruitforspouses.co.uk @recruit4spouses

50 December 2019/January 2020 l questonline.co.uk

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Job-hunting inspiration from ‘the world’s most ambitious job applicant’ Prime Minister. Galactic pilot. Strictly head judge. Formula One racing driver. Pope. These are just a few of the many outrageously ambitious job vacancies that Sam Broadley applied to fill over the course of 17 years, from England manager aged 19 to James Bond at 36. He was successful in none of them. As a character under his real name, Sam’s quest started out as nothing but a laugh by seeing if he could get a rejection letter from the English Football Association (having claimed that – having managed a local under-7s side for three seasons – he was ready for the next step into international football management). He did indeed receive a rejection letter – although Sam claims he was on the three-man shortlist the FA told him they’d drawn up, simply because they hadn’t directly said ‘no’ to him.

This ‘success’ led to further applications for all manner of jobs in the upper echelons of society … chief of ITV, chief of Marks & Spencer, President of the EU, Archbishop of Canterbury … You can read about them all, and more, in his new book, I’m Your Man: Letters of the World’s Most Ambitious Job Applicant. He even recounts how a letter to thenLondon Mayor, Boris Johnson, applying to be Chief of the Metropolitan Police, took him (he claims) to the second stage of the application process and a twoway correspondence with the Queen! The letters are written with the utmost seriousness, but littered with idiocy, stupendous over-confidence and absurd ideas as to how Sam will overhaul the role and the organisation to take them beyond the stars. To add to the farce, the replies Sam receives are almost always exceptionally sensible – in complete contrast to the applications! Having entertained friends and family with his letters down the years, Sam took their advice, collated them and published them in this book, now available on Amazon in print and Kindle editions: http://bit.ly/ImYourManLetters He has also recorded an audio version, available from Audible: http://bit.ly/ImYourManAudiobook

Free online counter-terrorism training Security Industry Authority (SIA) licence holders can now access free online counter-terrorism training from the National Counter Terrorism Security Office (NaCTSO), which has created special password-protected access for the security industry. This means that everyone – from frontline operatives to managers and directors – can access up-to-date counter-terrorism guidance free of charge. The SIA is strongly encouraging everyone in the industry to complete this course, as it will help keep them and the public safe in the event of a terror attack. So please share this information with your colleagues – it could save lives. l How to get a PIN code: Send an email to the SIA (CTcode@sia.gov.uk) with the subject line ‘PIN request for ACT e-learning’, in order to request a PIN code that will give you privileged access to the ACT (Action Counters Terrorism) e-learning. Once the SIA has replied with your PIN, you can go to the e-learning site to log in and start the training. l What is ACT e-learning? ACT Awareness e-learning is a new counter-terrorism awareness product designed for all UK-based companies and organisations. It provides nationally accredited corporate counter-terrorism guidance to help industry better understand and mitigate against current terrorist methodology. To find out more about the work of the SIA, visit www.sia.homeoffice.gov.uk

Employer Recognition Scheme Silver Award for NMiTE NMiTE (New Model in Technology and Engineering) has been formally presented with a 2019 Employer Recognition Scheme Silver Award. The coveted MoD award recognises NMiTE’s support of the Armed Forces family and its encouragement of others to do the same. NMiTE was created in 2018 to help solve the problem of Britain’s estimated annual shortfall of at least 22,000 engineering graduates with a radical new approach and a curriculum that combines the best innovations from leading universities around the world. It aims to become a university for and of the future, and has been working closely with the military and veteran communities in Hereford and beyond. It hosted a Career Transition Showcase for Armed Forces veterans in September and plans to deliver a new age of engineering-related education to professionals through its CPD (continuing professional development) series. NMiTE’s Steven Haines, who collected the award, says: ‘With a 25-year military career behind me, it is really special to be collecting this award from the MoD now I am a civilian. I have been very fortunate

Keeping workplace support in mind

Fighting Minds is a collaboration between ex-Services personnel and a specialist training company. It helps veterans and blue light employees overcome their disabilities and mental health conditions in the workplace. Fighting Minds also helps employers create a sustainable and positive culture to support and retain ex-Services personnel, and increase productivity and job satisfaction through bespoke workshops. Grant funding may be available for this support Fighting Minds provides workshops for employers, to enable them to understand and apply clear systems to get the best out of veterans in the workplace. These are half-day workshops and can be tailored to the needs of the employer. We also offer workplace coping strategies and technical training, to support veterans and blue light employees who have long-term health conditions or a disability that affects their overall performance at work. Find out more 01772 369053 www.fightingminds.uk support@fightingminds.uk @Mindsfighting Fighting minds @Fighting_minds Fighting minds See the advertisement on page 31

Security events website If you’re thinking of moving to a role in the security industry, you can find key information about events that may be of interest to you by visiting the All Security Events website, here: https://allsecurityevents.com

Representatives of NMiTE, Cyclopz, Minerva Elite, Level Peaks, X-Calibre and others joined Hereford MP Jesse Norman (back centre) at NMiTE’s Career Transition Showcase

to utilise my transferable skills for a smooth and significant career change, and am passionate about helping other veterans explore similar opportunities for change and development. It is fantastic that the work NMiTE is doing, including its newly launched CPD programmes, as well as the relationships we are building with likeminded local employers are being honoured at such a high level.’ To find out more about NMiTE, visit https://nmite.ac.uk or email cpd@nmite.ac.uk

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YOUR RESETTLEMENT SCOTTISH EX-FORCES IN BUSINESS AWARDS

Winners revealed at first ever Scottish Ex-Forces in Business Awards The world’s largest celebration of veterans in second careers landed in Scotland on 4 December, as 500 business and military leaders honoured inspirational winners across 14 categories …

he winners of the inaugural Scottish edition of the Ex-Forces in Business Awards, the world’s largest celebration of military veterans in second careers, were revealed and honoured in early December at a glittering ceremony in Glasgow. Each year thousands of Service men and women leave the military, forming an attractive pool of talent for employers in other sectors. However, transitioning back to civilian life and finding meaningful employment can be a challenge. While many veterans go on to successful second careers, the visibility of such role models has historically been lacking. The Ex-Forces in Business Awards provide that visibility on a national scale by celebrating the accomplishments of veterans across the UK workforce. The awards highlight the military skills and values that have enabled business success, and recognise organisations that support the transition of Service men and women into second careers. The awards ceremony, which took place at the DoubleTree by Hilton Glasgow, was Scotland’s largest ever celebration of veterans in second careers. The landmark event gathered 500 business leaders, veterans, top employers and current serving officers to promote the significant value that the ex-military add to the Scottish economy. The award winners were selected from more than 250 nominations. The difficult

task of choosing fell to a judging panel of 20 prominent veterans and reservists including Charlie Wallace, the Scottish Veterans Commissioner, David Watt, executive director of IoD Scotland, and Tim Allan, president of the Scottish Chambers of Commerce. Said Charlie Wallace, the Scottish Veterans Commissioner: ‘Many congratulations to all those who were shortlisted for an award. As Scottish Veterans Commissioner, I am struck by how these awards do so much to remind our society of the fantastic talent that exists among our veterans community. In an age where public perceptions of the military are maybe based on TV programmes rather than reality, these individuals provide heartening proof that our veterans are contributing so positively. I hope it will nudge yet more employers into realising the benefits of employing a veteran.’ The inspiring awards ceremony was hosted by BBC presenter and Invictus Games gold medallist JJ Chalmers, who welcomed a keynote address from Graeme Dey, Minister for Parliamentary Business and Veterans, as well as live entertainment from the Military Wives Choir and the Royal Scots Association Pipe Band. SSAFA, the Armed Forces charity is the official charity partner of the awards. Among the winners were Gavin Neate, a former police dog handler in the RAF, who was crowned Entrepreneur of the Year for founding a company that provides assistive technology for people with disabilities, while Royal Navy veteran Chris Newlands walked away with the Innovator of the Year award having created an app that allows users to take selfies from space. Another ex-Navy officer, Graham Allison, was named Outstanding Achiever of the Year for leading Amazon’s mammoth fulfilment centre in Dunfermline, while Army veteran David Dent won the

coveted Lifetime Achievement Award for his inspirational accomplishments since suffering severe physical and psychology trauma from an attack on the UN base he worked from in 2000. In his opening comments, JJ Chalmers said: ‘Over the last couple of years, this special awards programme has grown into the world’s largest celebration of military veterans in second careers. These awards are all about identifying new business role models for Service leavers. By showcasing the fantastic achievements of veterans in second careers, and the military skills and values that have enabled their business success, we can demonstrate to the world the huge value that veterans add to employers and the wider economy. It gives me great pleasure to host as the awards land in Scotland for the first time.’ Graeme Dey, Minister for Parliamentary Business and Veterans, said: ‘As Veterans Minister I am delighted to be speaking at this awards ceremony, which does so much to celebrate veterans who have found success in second careers and the businesses that employ them. Serving in the Armed Forces provides a wide range of skills that translate directly into civilian work – from leadership and problemsolving to engineering and electronics – and it is vital that employers across Scotland recognise this when recruiting. I’d like to congratulate everyone who has been shortlisted for an award.’ The Scottish Ex-Forces in Business Awards are sponsored by Babcock International, FDM Group, Galliford Try, Hitachi, Scottish Power, Sopra Steria and Wood. QUEST is delighted to be among the Awards’ supporting partners, which also include the CBI, the Institute of Directors, ADS Group, the Officers’ Association, RFEA, SaluteMyJob, and media partners BFBS and Real Business.

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THE 2019 WINNERS Advocate of the Year Louise MacDonald, Wood The judges were particularly impressed by the extent of the advocacy that Louise has not only pushed for for veterans at Wood, but that she has also received from others in her organisation and beyond. It’s clear that her impact is wide ranging and profound, and despite having no personal military background she has led the way in defence engagement with passion and dedication. The judges also highly commended Michael Hashim of Bruce Stevenson, whom they see as a leader of the future having already made a big impact in a short period of time. Engineering Excellence Award Ian Smith, Gray and Adams The judges found Ian’s story of perseverance to be truly inspiring. The skills and values he acquired during his Army service have genuinely shaped his approach to work and life, helping him overcome some notable challenges. To balance a full-time job and family life with further education in his forties and again in his fifties demonstrates bravery and inner steel, and his successes have come as a result of this hard work. The judges also highly commended Ian Hodge of Peak Scientific, who has carved out a strong career in the engineering field while employing a number of ex-Forces candidates. Entrepreneur of the Year Gavin Neate, Neatebox The judges felt that Gavin’s achievements really stood out for their outstanding innovation and huge impact. His services ethic shines through in his business and the work he has done to grow the company, and he exhibits a real entrepreneurial flair. Gavin has made significant personal sacrifice to fund the business, and has taken the best of his RAF background to create a truly disruptive company with global potential. The judges also highly commended Tom Morton of Safe Shores Group, whom they identified as a clear innovator with great social impact as well as business impact. Innovator of the Year Chris Newlands, Spelfie and Tripsology Having successfully embarked on a career as a financial adviser after leaving the Royal Navy, the judges admired Chris’s ambition and courage to launch a new parallel career as an entrepreneur. They commended his innovation and disruptive spirit through both of his businesses, as well as his desire to raise awareness of social issues such as air pollution. The judges praised Chris for creating interesting and unique concepts and then developing viable commercial models to turn them into successful businesses. Inspiration of the Year Jamieson Rogers, GlaxoSmithKline The judges were won over by Jamieson’s very inspirational story of overcoming adversity to get into engineering. They noted that he didn’t just succeed against the odds once, but overcame setbacks multiple times to reach where he has. His perseverance in the face of considerable adversity is a key attribute he gained during his military service and which he has used to carve out a successful second career and achieve terrific results for GlaxoSmithKline.

Lifetime Achievement Award David Dent, Parexel International The judges were full of admiration for the longevity of David’s commitments and achievements across military service, business and charity throughout his career, and the truly international nature of his impact. Having delivered life- and limb-saving interventions for soldiers and civilians alike in his career, David has not let his own significant injury in the line of duty hold him back from his achievements in business and sport, as well as his considerable efforts to support veterans’ charities. Military Values in Business Award Simon Watkins, University of St Andrews Simon’s incredible leadership and response to not one but two major fires at the university wowed the judges. He was prepared to remain in post without a break for 48 hours to ensure the job was completed, using skills formed through his years in the RAF. He has helped to secure significant additions to the maintenance budget and to install innovative new systems, while his leadership has saved lives and implemented changes that will enable a safer and more organised response to any future incidents. New Service Leaver of the Year Bryan Flannagan, City of Glasgow College The judges applauded the incredible range of achievements in the two years since Bryan left the Royal Navy. In everything that Bryan has turned his hand to he has made a tremendous impact and demonstrated an innovative approach. Everything he does is used to inspire Service leavers in their second careers, and to help bridge the gap between the military and the commercial sector. The judges also highly commended Nicholas Hayes, whose dedication to supporting veterans resulted in more than 15 Service leavers joining Openreach in just 18 months. Outstanding Achiever of the Year Graham Allison, Amazon Graham was chosen by the judges for the sheer scale of his achievements over the past couple of years, which have enabled him to make it to a director-level position at Amazon at the age of just 35, a feat that is even more remarkable given that he spent more than five years in the Royal Navy. Graham has also conducted more than 100 interviews with a focus on high-potential military candidates. The judges also highly commended David Gillespie of Collins Aerospace, who as well as forging a successful second career has also mentored young people for a career in STEM. Reservist of the Year Amanda Scott, FDM Group Amanda’s impact is clear from the outstanding commendations she has received from senior leaders at FDM Group. She demonstrates great leadership, living by military values both in her civilian job and in the Army reserves. She has applied these values to her day job at FDM with great effect, gaining the respect and admiration of her colleagues. Amanda has also inspired others to join the reserves through being a positive role model and a beacon of everything that is great about the modern reservist. Rising Star of the Year Gillian Dowds, Fujitsu In order to succeed in her post-Services career Gillian has been prepared to adjust, initially

taking a more junior role in order to enhance her education credentials, and to develop her skills and experience – ultimately leading to rapid progression. To successfully complete an MBA while holding down a full-time job is hugely impressive. At Fujitsu she has managed a major and complex project, through which she has received great commendations from both colleagues and MoD representatives. Role Model of the Year Darren Taylor, Siemens Gamesa Renewable Energy Everything that Darren has achieved in his postmilitary career has made him a genuine role model. He has used his skills and successes to set an amazing example to other Service leavers, and has never stopped reaching out and guiding these people. He has also inspired the next generation, engaging with local schools as part of the Scottish Government’s Developing the Young Workforce initiative, promoting both his current industry and the benefits of pursuing a career in the military. Service Leaver of the Year Emma Chesney, Pasquill Since medical discharge in 2010, Emma has carved out a successful second career by applying the organisational and people-management skills that she gained in the RAF. Her quick progression and consistent promotions at Pasquill are testament not only to her hard work but also to the strong results she has driven for the business. The work she has done to transform workplace culture has resulted in a can-do attitude and greater employee engagement, as well as improvements in sales, profitability and productivity. Team Leader of the Year Jemima Estabrook, FDM Group The judges were impressed by Jemima’s team leadership skills and the way in which she has honed them from her military experience training her troops. She is constantly looking to improve and develop her team, while also advancing her own pursuit of personal development by seeking to learn about new technologies or processes. The judges also highly commended Karis Hynd of Royal Bank of Scotland for the high regard and respect she receives from her team, and her strong leadership capabilities. Q About the Ex-Forces in Business Awards The Ex-Forces in Business Awards is the world’s largest celebration of military veterans in business. Taking place in London and Glasgow, the awards are dedicated to providing a muchneeded platform for uncovering and showcasing the business achievements of ex-military, presenting them as role models to Service leavers, and recognising the employers that support current and former members of the British Armed Forces. The prestigious events promote the huge value that military-gained skills and values add to the UK economy. About SSAFA, the Armed Forces charity SSAFA, the Armed Forces charity supports the person behind the uniform – any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 73,000 people from the Forces family get on their feet – those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career, from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

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YOUR RESETTLEMENT NETWORKING

Networking for knowledge The word ‘networking’ provokes a Marmite-like response: people either relish every opportunity or shy away from it entirely. Whether you are still serving, already in employment or embarking on starting your own business, you will undoubtedly acknowledge that connections are the vital ingredient to success.

‘Networking is a fundamental necessity for any entrepreneur growing their business,’ says Karen. ‘For me, it was instrumental in my success as I developed important

hen starting a

arise from that interaction

in shaping the agenda for their

relationships that allowed me

business after leaving

– a secondary benefit to

group.

to create a vibrant and useful

the Armed Forces,

networking, as is the confidence

the most common hurdle we see is the transition from

this gains you.

‘Our business owners tell us that traditional business

network. ‘Being a Military In Business

networking events in a room full

Ambassador is incredibly

of strangers can be extremely

important to me as it is a

daunting. During the first

platform where I am able to

where teamwork is everything,

Introducing the Military In Business® Network

Military In Business events, the

help other veterans in their

it frequently feels like an alien

To help its new business

overwhelming response was

entrepreneurial journey. In my

concept to promote oneself

owners to share knowledge in

that the experience was warm,

work as an Ambassador I will

or one’s product. This feeling

an inclusive and trusted space,

safe, welcoming and resulted in

be ensuring that I encourage

isn’t limited to the Service

X-Forces Enterprise (XFE)

valuable connections.’

all veterans on their journey to

community – many other

has established the Military In

individuals are also petrified

Business® Network, with the

by the idea of entering a room

support of The Royal British

full strangers to talk about

Legion. The UK-wide network

themselves.

comprises 16 regions, and

Service person to sales person. Coming from an environment

It is a fallacy that networking

facilitates connection in both

is about gaining customers

digital and physical platforms.

or leads. Those that treat

Facebook groups encourage

networking events like a sales

informal conversations and

pitch risk missing out on its most

periodical evening events allow

valuable benefit: knowledge

peers to meet one another and

sharing. By connecting with

hear from invited specialists on

others, whether at an industry

pertinent topics.

or local level, you can attain

XFE chairman Martin Wing

make networking one of their

GET INVOLVED The XFE Military In Business Network is free to join for Service leavers, reservists, ex-Service personnel, spouses and family members, whether you are already in business or just at the exploratory stage. All are welcome. Please contact XFE by emailing info@xforces.com to be added to your region’s group.

priorities. This will help them feel supported, connected and less isolated.’ RAF veteran Karen has an exceptional reputation in learning and development, which led her to set up Dunelm Business Consultants in 2010, offering leadership coaching for CEOs, directors and senior executives. Alongside her business, Karen chairs the Birmingham UK group of the Women Presidents’

valuable advice and support.

explains the concept: ‘The

A business owner could learn

Military In Business Network is

about others’ experiences in

the next phase in connecting

hiring staff, investing in an

business owners in the military

accounting software package

community. We recognise the

or new regulations that might

power of peer support and

imminently affect your own

aim to combine business with

trading. By sharing with

socialising – business owners

others, you are deepening and

with a military background

engraining what you know.

can meet like-minded people

of the Women in Enterprise

Indeed, new opportunities can

in a relaxed and friendly

All Party Parliamentary group,

environment, and share

focusing on developing the

knowledge and experience from

agenda for supporting female

varying stages of their business

entrepreneurs in the UK.

THE BENEFITS OF NETWORKING Primary: knowledge exchange, peer-to-peer support Secondary: opportunities, confidence building

journeys. Events are hosted by

My networking experience: Karen Tracey

Owner, Dunelm Business Consultants and XFE Military In Business Ambassador for the West Midlands

Organisation, an international peer learning network for women-owned multimilliondollar companies. She is also an Honorary Consul to Latvia, appointed by the Latvian Ambassador to the UK in 2016, and a business board member

To find out more about

a regional ambassador, who

Karen’s business, visit www.

has established his or her own

dunelmbusinessconsultants.com

business, and Facebook groups are facilitated by XFE business advisers, with members involved

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Quest March 2015 Final_2015 06/03/2015 13:16 Page 15 March 2015 Final_2015 06/03/2015 13:16 Page 15 Quest

My networking experience: Lee Cook

Owner, The Ale House and XFE Military In Business® Ambassador for North Wales and Merseyside

‘There is a hangover about the word “networking” from the pyramid selling events of the 1980s and 1990s, but I encourage ex-military individuals to put any

100% Guaranteed Work Placements

preconceptions aside and give it a try. I promise you will gain more than you think.’ Lee, a veteran Royal Marine, opened his own business in July 2016. The Ale House in Liverpool is a traditional-style pub, serving good ales and great food in a warm, friendly environment. In 2018, Lee opened a second location on the waterfront at Mann Island, where customers can enjoy traditional ‘scouse’ stew, butties and pasties. In 2017 Lee also opened a

‘Every time I have been

distillery on the site of The

involved in a networking

Ale House, where he produces

scenario,’ says Lee, ‘I have got

his own-label gin. He also

something out of it. I’ve gone

produces gin for corporate

in with no expectations, and

events and businesses.

on numerous occasions I have

To find out more about

met someone that has proved

The Ale House, visit

to be incredibly useful. During

www.thealehouse.pub Q

one recent event I got chatting to a participant and found out he risk-assessed businesses for a living, when I asked, “What do you think of mine?” he rolled his eyes and replied, “We need to talk” – and I’m pleased to say I’m now fully compliant. ‘In November I hosted my third Military In Business network event, which saw 20 individuals from Liverpool and the surrounding area come together in my pub. They didn’t know one another but had a common bond of the military, so they told me they felt more comfortable to attend, more trusting of the others involved and conversations came about easily. I heard people freely sharing experiences of local agencies and prospective collaborations.

ABOUT X-FORCES ENTERPRISE (XFE) XFE is an award-winning Community Interest Company that nurtures entrepreneurial ambition in the UK military community, and is the official delivery partner to the government’s Start Up Loans scheme and the Career Transition Partnership (CTP). XFE has supported more than 1,500 entrepreneurs to start their own businesses, and has helped many more through training, events and mentoring. For full details of how to register for XFE’s startup and business planning support, visit www.x-forces. com call 0800 368 9533 or email info@x-forces.com

Brookhouse Training Centre is the UK’s Number One gas, plumbing and electrical training and assessment specialist. We offer full and part time training courses with Level 3 Qualifications. So, if your next move is a career in gas engineering or domestic electrical contracting, you need to speak to us first. Call today for an informal chat or to arrange a visit to one of our open mornings

0844 415 2700

Go to www.brookhousetraining.com/MOD

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YOUR RESETTLEMENT SELF-EMPLOYMENT

STEVE BULLEYMENT

t wasn’t the Boxing Day

chance to think about where

my family had planned for

you want to be next year.

me. My hands were numb

Leaving the Forces is a big

(gloves are no good when you

move and what you end up

are trying to pick a lock) and

doing should be because you’ve

even though I had all the gear

planned it out. Jim Rohn, a business coach,

on, I was painfully cold.

sums it up by saying ‘The future

I’d been trying to unlock this frozen car for over an

will arrive whether you’re ready

hour, wishing I’d ignored the

or not. The question is, are you

phone call, but the stress I

going to have your own plan,

was feeling was my own doing,

or be a part of someone else’s

everything I worked towards

plan?’ Why not take the time over

for my business in the previous few years. Let me explain how I

Christmas to make a wish list of

got there …

what you want from a business and your life? By doing this,

The road to my frozen Boxing Day

you stand a better chance of getting it. Just like the kids at

The beauty of being self-

Christmas, you may not get

employed is we get to create

everything you want, but here

the life we want. In the early

are a few ideas that should

days it may not feel like that.

help you decide what you’re

Scratching around for new

going to do when you leave the

work and struggling to keep any money earned, saying yes to everything is an easy trap to fall in to. I’d aspired to get the local AA contract, which would lead to regular well-paid work, being on call and replacing lost car keys on behalf of that august organisation. I bought new equipment, introduced new systems and wrote training manuals, just so we’d be approved as an approved

All I want for Christmas …

… well it wasn’t this, says regular QUEST contributor, Steve Bulleyment, director of specialist auto locksmith company Car Key Man. Freezing wind-tunnel conditions, snow falling and the light fading. Merry Christmas? Bah humbug!

contractor.

Forces …

How much money do you want to earn? To me, this is the start of everything. It will depend on lots of things. Maybe you’ve done it right, completed your full 22 years or more and will be getting a big, juicy pension. If this is you, well done – earning the big money may not be too important.

Back in 2012, I took every

However, if like I did, you’re encourage you to really think

leaving early, then replacing

so we’d be known as a company

have a business you’re happy

at the start about what sort of

your salary may mean you

that could be relied on. But

in, you need to create the rules,

life you want. The novelty of

need to earn a lot more. When

here I was, freezing cold, with a

choose your customers and

the business will fade and, as

I left my role as an AEOp on

houseful of friends and family

control what happens, instead

enjoyable as it is, you’ll have

Nimrods, I was earning around

that were enjoying our Boxing

of being blown about from

created your longest-ever

£35,000; 15 years ago that was

Day party, which I should have

day to day. If you are thinking

posting for yourself – so, make

really good pay, as it is now.

been at too. Something had to

about starting a business

sure it’s one you want to be in

It took me 12 years to achieve

change.

when you leave the Forces, I’d

by planning out as much as you

those wages as a business

can.

owner. So planning out what

call-out job the AA gave us, just

What I learned is that, to

Visit the Car Key Man YouTube Channel at: www.youtube.com/c/TheCarKeyMan

What do you want for the future? The end of this year and the start of 2020 offers a good

money you need will dictate whether you can earn that from your chosen business idea. A gardener with a small local round is never going to

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JUST LIKE A CHRISTMAS LIST, WRITE DOWN EVERYTHING YOU WANT FOR THE FUTURE AND MAKE A PLAN TO GET THERE

these customers don’t take advantage of you and ruin a perfectly good day. Don’t let your customers dump problems on you over and over – it will grind you down. This is when you need to choose who you work for. If we think again about

THE CAR KEY MAN Steve’s business, the Car Key Man, is a specialist auto locksmith company covering Lincolnshire. Launching in 2004, Steve spotted an opportunity to solve the problem of replacing lost and stolen car keys. The company now offers workshop facilities as well as a mobile service. Recognising the needs of concerned vehicle owners, it offers free consultations to find an affordable solution to the growing number of car key problems.

Write it down

be rich, but will supplement a

the gardener example, then

It’s been proven that if you

pension nicely. However, if you

older, regular customers that

have goals, and you write

build up a landscaping business,

appreciate what you do for

them down, you’re more likely

with employees and large

them will be easier to manage

to achieve them. Your last 18

contracts, then this may offer

than bigger companies that

months will fly by, and if you

you more potential to earn a lot

need major landscaping

are planning to start a business

more, if that’s what you want.

projects fulfilled.

you’ll have a lot to do. So, just

Both are great ideas and suit

like a Christmas list, write down

different people.

everything you want for the

Do you want to make a difference How many hours do to people? you want to work? The family that were locked

YOU NEED TO CREATE THE RULES, CHOOSE YOUR CUSTOMERS AND CONTROL WHAT HAPPENS

future and make a plan to get there.

Get in touch

Once you know what you want

out on that Boxing Day were a

Wherever you are for the

to earn, you can work out the

Service family. He was a sailor,

holidays this year, have a great

07832 147601 or 01522 514141

hours you’ll need to put in.

visiting family in Lincoln, then

time with friends and family if

Lincolncarkeyman@gmail.com

If you’re in a good financial

joining his ship in Portsmouth

you can. Good luck – and start

position, then it may suit you

and setting sail the following

writing that Christmas list! Q

to work short days or weeks.

day. It was his last few normal

You may need only so many

days before months away at

customers and may not need

sea. It was part of the reason

to work crazy hours like I was

I went out that day. Without

doing that Boxing Day.

doubt, if I hadn’t gone out that

Who do you want your customers to be? There will come a time when

day, and he was late back to the ship, then as a family their next few days would have been very stressful. In my business, most days

you end up doing a job for

we get a chance to help people

someone you don’t like, and

who are really stuck and we

wish you’d never agreed to do

get paid well for it. The best

it. It may be because they are

moments in the business

demanding, or rude, or racist,

are when a customer is truly

or any number of reasons. You

thankful. I’ve had hugs and

don’t have to do it.

tears and beer and tips. The

I deal with the motor trade

trick is to manage when those

and it attracts the bottom end

moments occur. As a rule, I

of the food chain. In the early

now switch off my phone on

days I found myself dreading

important days, as well as

phone calls from certain car

every Sunday. I don’t want to

traders, or getting hassled

fall in to the trap of feeling the

by car DIY know-it-alls. You

need to work on a day when I

need to spot this early and

want to be with my family.

put something in place so that

Read Steve’s regularly updated blog at: http://steveoncivvystreet.co.uk/ questonline.co.uk l December 2019/January 2020 57

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Q From Armed Forces YOUR RESETTLEMENT COURSE CHOICES

to civilian life – change your career with NEBOSH!

a security manager before moving into health and safety with the help of a NEBOSH General Certificate. He now also holds the NEBOSH International Diploma in Occupational Health and Safety, NEBOSH National Diploma in Environmental Management and the NEBOSH International Technical Certificate in Oil & Gas Operational Safety. However, it is the addition of the NEBOSH Certificate in the Management of Health and Well-being at Work that has been the most lifechanging for Pete. Having dealt with depression himself

Stepping into civilian life and finding a whole new career path can be challenging. However, for four Service leavers, this was made much easier with a NEBOSH qualification to their name. Here they tell us about the impact NEBOSH qualifications have had on their new careers …

From Marine to SHEQ director

in the past, he is keen to promote this Certificate to help support others with small part to NEBOSH, I’ve

their mental health, adding

been handed the kind of

‘if you apply the knowledge it

challenging position I’ve really

gives you and develop that, it

been seeking as a qualified

really underpins the concept

SHE professional.’

of health and safety being a deeply caring profession’.

to-product business. With the

A caring profession

A foot in the door

help of NEBOSH qualifications

Pete Neville (pictured below),

The MoD’s Enhanced

he has established a

who served for more than 20

Learning Credits (ELC)

successful new career in

years with both the RAF and

scheme promotes lifelong

health and safety – he is now

the British Army, worked as

learning among members

a group SHEQ director. Adam gained his NEBOSH

of the Armed Forces, giving ex-military personnel a

National General Certificate

much needed head-start into

in Occupational Health and

their new career. It provides

Safety, which helped him

financial support for Service

Former Royal Marine

into his first safety role. He

leavers wishing to undertake

Commando Adam King

has gone on to achieve three

recognised qualifications at

(pictured above) now works

further NEBOSH qualifications

level 3 (NEBOSH Certificate

for Renewi, a leading waste-

and tells us: ‘Thanks in no

level) or above.

58 December 2019/January 2020 l questonline.co.uk

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as talking about the

using the ELC scheme. ‘Health

Useful info

environment, I faced a lot

and safety seemed to be a

of questions about safety

popular option when it came

how to start your health

procedures, so all of my

to resettlement training,’ he

and safety career with

NEBOSH qualifications were

says. ‘Those that had made

a NEBOSH qualification

invaluable. Because of the

this choice before me seemed

funded by the ELC

risks surrounding the work,

to have gone on to have

scheme, visit www.

such as working at height,

successful careers outside the

enhancedlearningcredits.

above), a former Royal

changing weather conditions

Army too.’

com Of course, you can

Engineer in the British Army,

and high-hazard remote

recently took the plunge

locations, NEBOSH turned out

belt, Mark took the NEBOSH

to apply for and claim ELC

into civilian life by using the

to be a big foot in the door

National Certificate in Fire

in the in-depth features on

ELC scheme to fund four

Safety and Risk Management

pages 10–34.

NEBOSH Certificates. Taking

first and then went on to

his NEBOSH qualifications

gain three more NEBOSH

50 NEBOSH Learning

at the end of his time in the

Certificates. The result?

Partners approved

Army really paid off for Luke

He is now principal safety

to the ELC scheme.

as he is now an offshore wind

adviser for the Building Safety

You can search for a

turbine technician with Innogy

Group. He tells us: ‘I always

Learning Partner or

Renewables UK, a company

recommend the NEBOSH

course here: www.

responsible for £4 billion of

route as it’s the most well

enhancedlearningcredits.

recognised and regarded

com/learning-provider/

Luke Strudley (pictured

new UK renewable energy investment in the past five years. Says Luke: ‘At the interview stage, as well

With this advice under his

for me.’ Mark Stevens (pictured

also find full details of how

option. NEBOSH qualifications

above) also funded his

are what employers and

transition from a career in the

recruiters want.’

To find out more about

There are currently

provider-search l

For more about NEBOSH, visit www.nebosh.org.uk Q

military to health and safety

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NEBOSH Qualifications book multiple courses using a single ELC claim Courses run throughout the year at our own training venue in Salisbury or on-site by request

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Call Stuart on 07841 023522 info@dorsethealthandsafety.com www.dorsethealthandsafety.com questonline.co.uk l December 2019/January 2020 59

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Q Courses and events YOUR RESETTLEMENT COURSES AND EVENTS FACTFILE

This guide includes the courses currently scheduled to run from January to March 2020 Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all scheduled courses is available from your nearest Resettlement Centre. All the dates given should be confirmed with the relevant Resettlement Centres. Dates are correct at time of going to press.

To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details

RC Aldergrove

RRC Catterick

RRC Colchester

RC Northolt

START DATE END DATE

CTW Mixed Class

CTW Junior Ranks

CTW Mixed Class

06 January 2020 08 January 2020 10 February 2020 12 February 2020 09 March 2020 11 March 2020

06 January 2020 08 January 2020 13 January 2020 15 January 2020 14 January 2020 16 January 2020 27 January 2020 29 January 2020 24 February 2020 26 February 2020 25 February 2020 27 February 2020 09 March 2020 11 March 2020 16 March 2020 18 March 2020 17 March 2020 19 March 2020 30 March 2020 01 April 2020 31 March 2020 02 April 2020 CTW Mixed Class 03 February 2020 06 February 2020 (Course location Preston) 04 February 2020 07 February 2020 (Course location Cyprus) CTW Officer/SNCO 20 January 2020 22 January 2020 03 February 2020 05 February 2020 17 February 2020 19 February 2020 02 March 2020 04 March 2020 23 March 2020 25 March 2020

13 January 2020 15 January 2020 20 January 2020 22 January 2020 03 February 2020 05 February 2020 10 February 2020 12 February 2020 24 February 2020 26 February 2020 16 March 2020 18 March 2020 23 March 2020 25 March 2020

06 January 2020 08 January 2020 27 January 2020 29 January 2020 03 February 2020 05 February 2020 24 February 2020 26 February 2020 09 March 2020 11 March 2020 23 March 2020 25 March 2020

rcaldergrove@ctp.org.uk

ESP Job Skills Workshop 09 January 2020 18 February 2020 17 March 2020

09 January 2020 18 February 2020 17 March 2020

RRC Aldershot rrcaldershot@ctp.org.uk

START DATE END DATE CTW Junior Ranks 07 January 2020 09 January 2020 04 February 2020 06 February 2020 25 February 2020 27 February 2020 31 March 2020 02 April 2020

CTW Mixed Class

20 January 2020 22 January 2020 (Course location Brize Norton) 24 February 2020 26 February 2020 (Course location Brize Norton) 09 March 2020 11 March 2020 (Course location Brize Norton) 30 March 2020 01 April 2020 (Course location Brize Norton)

CTW Officer 11 February 2020

13 February 2020

CTW Officer/SNCO 28 January 2020 30 January 2020 23 March 2020 25 March 2020

CTW SNCO 14 January 2020 10 March 2020

16 January 2020 12 March 2020

13 January 2020 17 February 2020 16 March 2020

ESP Job Skills Workshop

FAR All Ranks 06 February 2020

06 February 2020

New Horizons Moving Towards Retirement 24 February 2020 24 February 2020

Self Employment Awareness

24 January 2020 24 January 2020 06 March 2020 06 March 2020

rrccatterick@ctp.org.uk

ESP Job Skills Workshop

23 January 2020 23 January 2020 03 February 2020 03 February 2020 (Course location Cyprus) 06 February 2020 06 February 2020 05 March 2020 05 March 2020

FAR All Ranks 25 March 2020

25 March 2020

Self Employment Awareness 09 January 2020 28 January 2020 19 March 2020

09 January 2020 28 January 2020 19 March 2020

Central London

resettlementinfo@ctp.org.uk START DATE END DATE CTW Senior Officer 07 January 2020 28 January 2020 04 February 2020 18 February 2020 10 March 2020 31 March 2020

09 January 2020 30 January 2020 06 February 2020 20 February 2020 12 March 2020 02 April 2020

27 February 2020

Interview Techniques (Snr Officer)

rrcnortholt@ctp.org.uk

ESP Job Skills Workshop 23 January 2020 20 February 2020 19 March 2020

24 January 2020 21 February 2020 20 March 2020

FAR All Ranks 13 February 2020

rcnortholt@ctp.org.uk

CTW Officer

20 January 2020 10 February 2020 16 March 2020 30 March 2020

22 January 2020 12 February 2020 18 March 2020 01 April 2020

23 January 2020

Self Employment Awareness 13 February 2020

RRC Cottesmore rrccottesmore@ctp.org.uk

FAR All Ranks 26 March 2020

26 March 2020

Self Employment Awareness START DATE END DATE CTW Mixed Class 06 January 2020 13 January 2020 20 January 2020 21 January 2020

08 January 2020 15 January 2020 22 January 2020 23 January 2020

(Course location Bramcote Education Centre)

27 January 2020 03 February 2020 10 February 2020 17 February 2020 09 March 2020 10 March 2020 17 March 2020 30 March 2020 31 March 2020

29 January 2020 05 February 2020 12 February 2020 19 February 2020 11 March 2020 12 March 2020 19 March 2020 01 April 2020 02 April 2020

(Course location Bramcote Education Centre)

CTW Officer/SNCO

14 January 2020 16 January 2020 04 February 2020 06 February 2020 24 February 2020 26 February 2020 16 March 2020 18 March 2020

ESP Job Skills Workshop 16 January 2020 13 February 2020 12 March 2020

16 January 2020 13 February 2020 12 March 2020

FAR All Ranks

23 January 2020 23 January 2020 (Course location Wittering) 05 March 2020 05 March 2020 (Course location Wittering)

23 January 2020

RC Plymouth

rcplymouth@ctp.org.uk START DATE END DATE CTW Junior Ranks 13 January 2020 15 January 2020 09 March 2020 11 March 2020

CTW Mixed Class

06 January 2020 08 January 2020 28 January 2020 30 January 2020 (Course location Culdrose) 03 February 2020 05 February 2020 17 February 2020 19 February 2020 02 March 2020 04 March 2020 16 March 2020 18 March 2020 24 March 2020 26 March 2020 (Course location Culdrose)

CTW Officer/SNCO

20 January 2020 22 January 2020 24 February 2020 26 February 2020 23 March 2020 25 March 2020

ESP Job Skills Workshop 28 January 2020 05 March 2020

28 January 2020 05 March 2020

FAR All Ranks 20 February 2020 20 February 2020

New Horizons Moving Towards Retirement

Self Employment Awareness

26 March 2020

20 January 2020 10 February 2020 16 March 2020

26 March 2020

20 January 2020 10 February 2020 16 March 2020

19 March 2020

16 January 2020 05 March 2020

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RC Portsmouth

Self Employment Awareness

rcportsmouth@ctp.org.uk

17 January 2020 13 February 2020

START DATE

RRC Rosyth

END DATE

17 January 2020 13 February 2020

12 February 2020

CTW Mixed Class 06 January 2020 20 January 2020 03 February 2020 17 February 2020 02 March 2020 16 March 2020 30 March 2020

08 January 2020 22 January 2020 05 February 2020 19 February 2020 04 March 2020 18 March 2020 01 April 2020

CTW Officer 27 January 2020 24 February 2020 23 March 2020

29 January 2020 26 February 2020 25 March 2020

CTW SNCO 13 January 2020 09 March 2020

15 January 2020 11 March 2020

ESP Job Skills Workshop 23 January 2020 27 February 2020 26 March 2020

23 January 2020 27 February 2020 26 March 2020

FAR All Ranks 16 January 2020 12 March 2020

16 January 2020 12 March 2020

New Horizons Moving Towards Retirement 20 February 2020

20 February 2020

13 February 2020

Self Employment Awareness

rrcrosyth@ctp.org.uk

18 March 2020

START DATE

rrctidworth@ctp.org.uk

CTW Junior Ranks 10 February 2020

New Horizons Moving Towards Retirement

END DATE

CTW Mixed Class 06 January 2020 08 January 2020 14 January 2020 16 January 2020 (Course location Faslane) 20 January 2020 22 January 2020 (Course location Kinloss) 03 February 2020 05 February 2020 (Course location Lossiemouth) 03 February 2020 05 February 2020 18 February 2020 20 February 2020 (Course location Faslane) 24 February 2020 26 February 2020 02 March 2020 04 March 2020 (Course location Kinloss) 09 March 2020 11 March 2020 17 March 2020 19 March 2020 (Course location Faslane) 23 March 2020 25 March 2020 (Course location Lossiemouth)

CTW Officer/SNCO 27 January 2020

29 January 2020

ESP Job Skills Workshop 23 January 2020 23 January 2020 27 February 2020 27 February 2020 (Course location Faslane) 19 March 2020 19 March 2020

26 February 2020

RRC Tidworth START DATE

END DATE

CTW Junior Ranks 06 January 2020 13 January 2020 20 January 2020 27 January 2020 03 February 2020 10 February 2020 17 February 2020 24 February 2020 02 March 2020 09 March 2020 16 March 2020 23 March 2020 30 March 2020

08 January 2020 15 January 2020 22 January 2020 29 January 2020 05 February 2020 12 February 2020 19 February 2020 26 February 2020 04 March 2020 11 March 2020 18 March 2020 25 March 2020 01 April 2020

CTW Mixed Class 24 March 2020 26 March 2020 (Course location Chepstow)

07 January 2020 21 January 2020 28 January 2020 04 February 2020 18 February 2020 25 February 2020 10 March 2020

09 January 2020 23 January 2020 30 January 2020 06 February 2020 20 February 2020 27 February 2020 12 March 2020

ESP Job Skills Workshop 16 January 2020 16 January 2020 30 January 2020 30 January 2020 13 February 2020 13 February 2020 27 February 2020 27 February 2020 12 March 2020 12 March 2020 26 March 2020 26 March 2020 (Course location Chepstow)

FAR All Ranks 30 January 2020 30 January 2020 (Course location External Venue)

New Horizons Moving Towards Retirement 10 February 2020

10 February 2020

Self Employment Awareness 13 January 2020 17 February 2020 09 March 2020

13 January 2020 17 February 2020 09 March 2020

CTW Officer 14 January 2020 11 February 2020 03 March 2020

16 January 2020 13 February 2020 05 March 2020

CTW Officer/SNCO 17 March 2020

FAR All Ranks

18 March 2020

CTW SNCO

19 March 2020

26 February 2020

Visit www.ctp.org.uk for further details

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YOUR RESETTLEMENT TRANSITION FACTFILE FACTFILE

Transition factfile:

Preparation for leaving the Forces Advice from the CTP, official provider of career guidance, skills training and job-finding assistance to Service leavers CTP provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers.

Contact the CTP on 0203 162 4410 or visit the website at www.ctp.org.uk

A Service leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge

Employment Support Programme

>> Prepares PRP with Consultant >> Receives regional employment advice

No Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)

Served more than 6 years – or medical discharge?

Yes

Attends Career Transition Workshop (CTW) or equivalent

Prepare Personal Resettlement Plan (PRP) with Career Consultant

Receives advice on or notification of matched job opportunities

Attends: • further CTP workshops • training at RTC/ Resettlement Centre • civilian training attachment • external training • Financial/Housing briefings

Makes job applications

Secures employment

Career Consultant led Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge

ORANGE ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE

Develops, reviews and actions PRP: • further advice on: • career options • self-employment • job finding

• training • attachments • research activities • civilian work attachments Consultant supports and monitors progress

CTP support for up to 2 years after discharge; OA job finding support until retirement

Resettlement Services

Resettlement Centres

1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: >> RN – Education & Resettlement Officers (ERO) >> Army – Unit Resettlement Officers (URO) >> RAF – Resettlement & Education Co-ordinators (REC).

Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below.

2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/ or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are: >>

RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis.

3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk

Resettlement Centre Aldergrove Regional Resettlement Centre Aldershot Regional Resettlement Centre Catterick Regional Resettlement Centre Cottesmore Resettlement Centre Germany Resettlement Centre Northolt Resettlement Centre Plymouth Resettlement Centre Portsmouth Regional Resettlement Centre Rosyth Regional Resettlement Centre Tidworth

Tel: 02894 421639 Tel: 01252 348336/339 Tel: 01748 872949/2922 Tel: 01572 812241 (ext 7716) Tel: 0049 5254 982 x 5448 Tel: 020 8842 6065 Tel: 01752 555834 Tel: 02392 724130 Tel: 01383 858230 Tel: 01980 650689

For the most up-to-date information, please visit www.ctp.org.uk

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