Quest February 2019

THE HOME OF EVERYTHING ELC February/March 2019

CAREERS: Construction H&S Telecoms

PLUS: Access Diplomas Civvy savvy Transition support

HERE’S TO THE ENTREPRENEURS The business owners raising a glass to start-up success

Katherine Jenner, Burning Barn Limited

INCORPORATING COURSES 4 FORCES COURSES I FUNDING I CAREERS I RESETTLEMENT

questonline.co.uk

www.gastectraining.co.uk Gastec has more than years experience in the resettlement training of MoD Service Leavers, with over successfully trained students now working within the industry. Other providers promise - we deliver!

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enquiries@gastectraining.co.uk

www.gastectraining.co.uk

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EDITOR WELCOME TO THIS EARLY SPRING ISSUE OF QUEST, incorporating COURSES 4 FORCES. At last, the days are getting a little longer and there’s a whiff of optimism in the air as 2019 really starts to bed in and give a hint of the opportunities that lie ahead – in work as in life.

So whether you’re still in uniform or have started preparing for life ‘on the outside’, you’ll find that QUEST is the only guide you’ll need to careers, courses, training and your transition.

Our cover story this issue focuses on just a handful of the many entrepreneurs from the Armed Forces community already helped by X-Forces Enterprise to launch successful start-ups. After that inspirational opening, we get to grips with all you need to know about claiming your ELC and how best to use it – that applies to you whether you’re currently serving or have already left but remain eligible to make a claim.

As well as all the important ins and outs of the ELC application and claims process, we also find out how distance learning can help you in your quest for qualifications, and home in on higher-level study options if that’s where your sights are set. If so, the Access to HE Diploma could help you get started – even if you thought higher education was out of your reach. In addition, we spotlight two career options we know are popular choices with both Service leavers and those still serving but already thinking ahead to their transition: telecoms, and health and safety in the construction industry. Find out about the kinds of courses that will help you boost your skills in these areas, whether to improve your Service career prospects or to smooth your resettlement with relevant qualifications that will make you a more desirable employee once you do leave. The section

concludes with our one-stop ‘Funding Factfile’, summing up all you need to know about the financial support available to aid your learning pursuits.

Then, after a short break for The Hub, where you’ll find pivotal information on course and training options, transition news and reader reports, we’re into part two, with the usual QUEST mix of inspiring stories and practical guidance on resettlement issues. Regular contributor Steve Bulleyment has further sound advice on self-employment in the form of things he wishes he’d known before striking out on his own. They could help you too. Tina Fairbrass tells us how she has benefited from the support of Veterans’ charity and housing association Stoll, while, offering further practical pointers, Lynn Williams, author of Ultimate Job Search, is on hand once again with the final part of our series offering advice on powering up your job search. To aid your resettlement prep, you’ll find full CTP course and events listings, as well as our ‘Transition Factfile’, gathering together in one place useful info from a range of sources.

We hope you find something in this issue to help and inspire you as you work your way through your Service career and beyond, towards new horizons.

For all the latest information, visit our website: questonline.co.uk

Lynn Brown Editor

Quest and the Quest logo are registered trade marks of

Bulldog Publishing Limited 2 The Courtyard Alswick Hall Estate Buntingford Herts SG9 0AA Telephone: 01763 268120 email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES MANAGER David Lidbury Account Managers Tony Heathfield Neil Rust Tom Sheldrick ACCOUNTS AND DISTRIBUTION MANAGER Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher.

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February/March 2019

3

FEBRUARY/MARCH 2019 >>

Contents On this month’s cover: Toasting start-up success in the Forces family

ING ELC EVERYTH ME OF THE HO y/March

Februar

2019

6

S:

CAREER

ion H&S

Construct Telecoms

page 06

PLUS:

Diplomas Access vy Civvy sav support n Transitio

TO THE HERE’S S EUR PREineN raising owners s ENTREThe bus ss p succes to start-u a glass

Katherine

YOUR ELC

RCES T SES 4 FO G COURRS I RESETTLEMEN ORATIN REE INCORP I FUNDING I CA

Jenner,

Burning

ed Barn Limit

line.co.uk queston 19:43 11/02/2019

COURSES

10

ELC 101: the basics

12

Are you eligible for ELC? C?

14

How to use your ELC funding

1

16

How to claim if you are still serving

18

How to claim after leaving

20 Avoiding queries or rejection 22 ELC dos and don’ts 24 Distance learning 28 Higher-level study 32 Qualifications to further your Service career 34 On course: Health and safety in the construction industry

10

40 On course: Telecoms 46 The Access to Higher Education (HE) Diploma 49 Useful contacts 50 Education and funding planner

THE HUB 52 Course and training options, transition news and reader reports

YOUR RESETTLEMENT 56 Practical advice: continuing your Ultimate Job Search 58 Civvy savvy: self-employment advice 60 CTP courses and events 62 Transition factfile 66 Transition support: how Stoll is helping vulnerable Veterans

4

February/March 2019 l questonline.co.uk

20

34

40

56

58

66

questonline.co.uk l February/March 2019

5

Q

YOUR RESETTLEMENT: SUCCESS STORIES FACTFILE

The enterprise effect

Since its launch, X-Forces Enterprise (XFE) – the leading organisation for enterprise in the Armed Forces community – has nurtured and guided more than 1,300 new businesses and facilitated £12.45 million in seed funding. Supporting Service leavers, spouses, Veterans, Reservists, Cadets and dependants to launch their own businesses, it exists to help the whole Armed Forces family. Here, just a few beneficiaries tell their stories …

Through Burning Barn Rums, Katherine is

Katherine to sign up for support and

the spirits market, offering consumers the

mentoring with XFE to help her with the

same craft credentials they can find in the

business. ‘XFE is a wonderful source of

gin category.

impartial advice and completely non-

Katherine is a self-starter. From a young

Katherine Jenner, Burning Barn Limited

age, she had a goal and always wanted to

How a burning barn inspired a military

spotted a gap in the market for craft rum

spouse’s fiery rum brand

and decided to give it a go. The business is

run her own business. After the fire, she

entirely self-funded. n September 2015, military spouse

6

As she says, ‘Our biggest challenges

I

Katherine Jenner and her family

were the set-up costs and working capital

experienced a massive fire on their farm

to begin trading. We owe a huge debt of

in Hampton-in-Arden. Then, like a phoenix,

gratitude to my parents-in-law, who have

the ashes in their barn gave rise to a brand

put us up for the last six months while we

new business: The Burning Barn Rum.

get on our feet!

In many ways, the business was forged

‘It’s been challenging learning how the

from the fire and smoke of that day. Their

drinks industry works, and what it means

fiery Spiced Rum has real heat in it, and

to be a small fish in a very big pond. I’ve

their unique Smoked Rum is redolent of

learned so much so far and continue to

smouldering embers and burnt caramel.

learn and grow as the business does.’

February/March 2019 l questonline.co.uk

The Royal British Legion recommended

bringing new and exciting rum flavours to

judgemental. It has helped me so much.

It has put me in touch with a wonderful

experience, perfect for parties, weddings

and very knowledgeable mentor who is

and corporate events. ‘We have all of

holding me accountable for my strategy and

the latest games consoles and top titles

marketing goals. It’s really helpful to have

suitable for all ages and tastes. Our aim

someone I can bounce ideas off and who will

is to make sure everyone has a controller

check in every few months to see how we’re

in their hands and is able to participate at

getting on.

all times. Our one-of-a-kind gaming van maximises space without compromising

‘X-Forces Enterprise has also linked me

safety and comfort.’

up with a similar business that is further

Richard had always dreamt of starting

down the line in its entrepreneurial journey.

Its advice and help has been invaluable so

his own business: ‘I had often dropped it

I’m really grateful to X-Forces Enterprise for

into conversations – trying out different

putting us in touch.’

business ideas with friends, family and

Katherine loves her business: ‘Being

anyone else who would listen. Following

master of my own day and experiencing

my accident, I re-evaluated what I really wanted to do, and that was to reinvent

the huge sense of achievement and buzz

myself as the entrepreneur I’d always

advise anyone thinking of becoming an

Richard Shepherd, Bring the Game Over

entrepreneur to just say yes and figure it

From flight ops to on-the-go gaming

entrepreneur and setting up my own

I get from each sale is fantastic! I would

business has been incredibly rewarding. I

out later!’

She continues: ‘Don’t be afraid to ask for help – just like X-Forces Enterprise, there are so many people out there willing to offer

ichard Shepherd from Faringdon,

can make my own decisions and run the

Oxfordshire, joined the Royal

business as I see fit, knowing that success

Air Force in Flight Operations in

or failure is all down to me.’

R

advice or lend a hand. Useful tips can come

March 2004. On completing his education,

from unlikely sources, so just ask everyone

he had moved into various sales roles.

and don’t be afraid to admit that you don’t

However, after a few years, he decided

know. That’s part of the fun!’

it wasn’t for him and that it was time to

Burning Barn Rum now has big plans for

become independent and responsible. He

this year as it builds its customer base and

followed his father’s footsteps and joined

work towards nationwide distribution.

the RAF.

You can get in touch with Burning Barn Rum

During Richard’s time in the RAF, he undertook three tours in Iraq, the

XFE IS A WONDERFUL SOURCE OF IMPARTIAL ADVICE AND COMPLETELY NON-JUDGEMENTAL. IT HAS HELPED ME SO MUCH Katherine Jenner

wanted to become. For me, being an

DO SOMETHING THAT YOU ARE PASSIONATE ABOUT, NOT JUST SOMETHING YOU THINK WILL MAKE YOU MONEY Richard Shepherd

Falkland Islands and Qatar. Sadly Richard was medically discharged due to injuries he sustained on adventurous training. ‘I enjoyed my time in the Royal Air Force and did a lot of amazing things, working alongside some great people, and making some very good friends.’

Richard’s entrepreneurial venture began once Help for Heroes funded

via the following links:

a six-day business experience course

O

Website: www.burningbarnrum.com

delivered by X-Forces Enterprise. The

O

Facebook: @burningbarnrum

course covered in-depth business start-

O

Twitter: @burningbarnrum

up modules including setting up and

O

LinkedIn: Burning Barn Rum

sustaining a profitable business, marketing, cash flow, budgeting, and getting his business – Bring the Game Over – ready to

If, like, Katherine you too would like to run your own business and are considering self-employment, XFE runs a series of free SelfEmployment Discovery Workshops.

Find out more at http://bit.ly/xfevents

launch.

The skills Richard developed as result of the six-day course enabled him to write a business plan and secure funding for his new enterprise. Bring the Game Over is a fully mobile gaming arcade that offers an immersive one-of-a-kind gaming

questonline.co.uk l February/March 2019

7

Q

COURSE YOUR FACTFILE RESETTLEMENT: CHOICES SUCCESS STORIES reapply for her role or start afresh in a new

applied for a small business loan, which

always going to be challenges, and Richard

career move. Nicola chose to create her

helped me build further treatment rooms.

came across a few, which he overcame.

own future. With support from her husband

I now sublet the treatment rooms and

‘When you do not have someone to tell you

and her family, she focused on building her

this provides me with an extra income.

what to do, or when to do it, then you have

own business: Reflexology by Nicola Jane.

In addition, I also have a monthly liaison

As with many businesses, there are

to be self-motivated and willing to put in a

Nicola knew it would be difficult to start

where I can put forward any questions,

her own business. Her biggest challenge

ask for guidance and advice … and I have a

Richard’s advice to the ex-military

has been time: ‘There simply were never

business mentor, who is amazing! He keeps

community is: ‘Do something that you are

enough hours in the day! Initially, as the

me business focused and is working with

passionate about, not just something you

business was growing, I was in charge of

me to help grow my business further. XFE’s

think will make you money. Make sure you

everything – from getting in new business,

support throughout my journey has been

do plenty of research and, if possible, try

treating clients, writing treatment plans,

awesome.’

shadowing someone who is already doing

social media, accounts and cleaning the

the type of business you’re thinking of

clinic to project managing the build. In the

she offers insight to others in the military

starting. Keep track of your spending and

long run, I knew the hard work would be

community who may be thinking of starting

budget to inject cash into your business

worth it. I have the skills, the passion, the

their own entrepreneurial journey: ‘Become

while you gain your first customers and

drive and the ability to succeed.’

a sponge – listen to everyone, take every

lot of work without being paid.’

Nicola is a clinical reflexologist,

income.’

Nicola sums up her experiences as

opportunity and live your dream.’

specialising in supporting clients through To find out more about Richard’s company

infertility, pain and lymphatic drainage.

For more information about Nicola’s

visit:

Her work extends beyond just treating the

business, please visit: O

O

Website: www.bringthegameover.com

physical side as she empowers clients to

O

Facebook and Instagram:

take control of their own health and well-

@bringthegameover

being.

If you’re considering selfemployment like Richard, why not come along to one of XFE’s free Self-Employment Discovery Workshops. Find out more at http://bit.ly/xfevents

Website: www.reflexologybynicolajane. co.uk

O

Facebook: @reflexologybynj

Nicola’s business took off and her

O

Twitter: @reflexologybynj

clientele started to grow quickly. She

O

Instagram:@reflexologybynj Q

soon needed to expand the clinic. It was at this time that she approached X-Forces Enterprise to help her with business development and funding.

‘XFE supported me on development

If, like Nicola, you’re considering self-employment, find out how X-Forces Enterprise can support you at http://bit.ly/2JT9yIN

days, business guidance and advice.

With the help of XFE, I also successfully

BECOME A SPONGE – LISTEN TO EVERYONE, TAKE EVERY OPPORTUNITY AND LIVE YOUR DREAM Nicola Jane

Nicola Jane, Reflexology

by Nicola Jane Army spouse enterprise promotes a healthy body and mind fter 15 years in Police Staffing,

A

Army spouse Nicola Jane from Cheshire had reached a

crossroads in her professional life: either

8

February/March 2019 l questonline.co.uk

#XFSuccess X-Forces Enterprise (XFE) XFE is an award-winning community interest company that nurtures entrepreneurial ambition in the UK military community, and is the official delivery partner to the government’s Start Up Loans scheme and the Career Transition Partnership (CTP).

XFE has supported more than 1,300 entrepreneurs to start their own businesses – and has helped thousands more through training, events and mentoring provisions.

For full details of how to register for XFE’s start-up and business planning support, visit www.x-forces.com You can also call on 0800 368 9533 or email info@x-forces.com

SIE RR A. A L PH A . VI C TO R. ECH O. We ’ r e p r o u d t o o f f e r c u r r e n t a n d f o r m e r m i l i t a r y p e r s o n n e l s a v i n g s o n s e l e c t e d v e h i c l e s.† Search: Ford Militar y Sales

† Selected vehicles only. Eligibility criteria applies. See ford.co.uk/militarysales for more information.

Model shown is a Fiesta ST-3 3-Door 1.5 200PS Manual Petrol with optional Full LED Headlamps.

Fuel economy mpg (l/100km): Combined 40.4 (7.0). *CO 2 emissions 136g/km.

Figures shown are for comparability purposes; only compare fuel consumption and CO 2 figures with other cars tested to the same technical procedures. These figures may not reflect real life driving results, which will depend upon a number of factors including the accessories fitted (post-registration), variations in weather, driving styles and vehicle load. * There is a new test used for fuel consumption and CO 2 figures. The CO 2 figures shown, however, are based on the outgoing test cycle and will be used to calculate vehicle tax on first registration.

Q

YOUR ELC ELC BASICS

ELC 101 The basics ubject to certain eligibility

S

criteria (see page 12), the ELC scheme offers currently serving

or former Service personnel access to a first full level 3 (GCE A-level or vocational equivalent) or a first higher education (HE) qualification (e.g. a foundation degree or a first undergraduate degree or equivalent) free from tuition fees. Here’s the basic information you need to know …

O

The ELC lower tier offers up to three payments of up to £1,000 in three separate financial years; the higher tier offers up to three payments of up to £2,000 in three separate financial years.

O

The three separate years do not have to run consecutively, and may be a combination of both higher and lower levels.

O

O

O

O

Withdrawal once payment has been made due to foreseeable postings/

learning course if it continues for more

(the ELC element includes VAT but

Service activities will usually meant

than a year, or for a different learning

excludes travel, accommodation, food,

purpose each year.

books and materials).

that no further claims will be allowed.

O

If unexpected Service or

You must discuss your plans with

compassionate reasons cause your

a single learning purpose these can be

your line manager and education

withdrawal, you should seek advice

combined to claim ELC.

adviser before making any financial

from your Education Staff or Learning

A new ELC award was created in 2016.

commitment.

Adviser.Q

If one course combines with others for

O

O

ELC are available for full- or part-time

which is a single payment of up to

study for a qualification at level 3 or

£3,000 for those with six or more

above, as defined on the NQF or SCQF,

years of qualifying service, which will

with an organisation on the approved

count as all three awards.

providers list maintained by ELCAS.

The PF FE/HE scheme provides

O

Service leavers and Service personnel

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in their qualifying resettlement phase

You may not claim ELC for:

Æ Z`m`c`Xe XZZi\[`k\[ J\im`Z\ kiX`e`e^

with access to a first full level 3 or a

(unless at least 30 hours extra work

first HE qualification (a foundation

is involved, together with a separate

degree or a first undergraduate

O

O

learning of at least 20% of the cost

It’s an aggregated lower-tier award,

O

You must make a contribution to your

ELC may be claimed for the same

exam, assessment or assignment)

ELC SCHEME: LATEST STATS

degree or equivalent) with support

Æ d\dY\ij_`g ]\\j

towards tuition fees.

Æ Yffbj Xe[ dXk\i`Xcj

From its inception until the end of

Only one ELC claim can be made in

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October 2018, a total of 389,788 people

any one financial year (April to March).

adventurous training.

had registered with the ELC scheme and 143,638 claims had been made, to the value of £235.8 million.

10

February/March 2019 l questonline.co.uk

We were established in 1944 to ensure that soldiers returning from World War Two were cared for.

75 years on, our purpose has not changed: we exist to ensure that all soldiers, veterans and their families are afforded the independence and dignity they deserve.

To find out more, visit www.soldierscharity.org Help us be here for their tomorrow.

Contact us for information on how you can apply for help, find out more, or get involved in one of our fundraising challenges: Tel: 020 7901 8900 Email: info@soldierscharity.org ABF The Soldiers’ Charity is a registered charity in England and Wales (1146420) and Scotland (039189) Registered Office: Mountbarrow House, 12 Elizabeth Street, London SW1W 9RB

Left to right: Brenda Hale, John Tyson, Mark Smith

Q

YOUR ELC ELIGIBILITY CRITERIA

Are you eligible for ELC?

/> i > >Ì Ì i i } L ÌÞ ÀÕ ià Li Ü Ì w ` ÕÌ o O

have left the Service or entered your

day of service, you will be eligible to claim

currently in service will be auto-

qualifying resettlement phase on or

ELC at the higher tier (£2,000), subject to

enrolled on the ELC scheme, as will

after 17 July 2008

meeting the other conditions associated

meet UK residency requirements to

with the scheme.

All Regular Service Personnel (SP)

future SP on completion of their Phase 1 training.

O

O

O

qualify for full state subsidy.

The qualifying service required for

Special eligibility criteria apply if you were

What about if you are medically

both ELC lower-tier and FEHE awards

medically discharged from service before

discharged?

increased from four to six years as

achieving the required number of years’

You are eligible to claim ELC at the lower

of 1 April 2017. If you had already

service. If this is the case, please seek

(£1,000) or higher (£2,000) tier depending

accumulated four years’ qualifying

advice from your unit education staffs.

on your length of service on the date of

service before 1 April 2017, you keep

discharge. Additionally, if you are medically

your entitlement to use ELC lower-tier

In detail …

discharged prior to completing six years

award and FEHE.

When can you start claiming ELC?

of service, you may be eligible to make

If you left service on or after 1 April

You can start claiming when you have

claims at the lower-tier rate if the injury

2016, you are entitled to post-service

accumulated the necessary qualifying

or illness was caused or significantly

access to ELC and FEHE for five years.

years of service. For example, if you

worsened, wholly or predominantly by

If you left between 1 April 2011 and 31

registered on the ELC scheme and have

service, as defined by the Armed Forces

March 2016 inclusive, you will have

been serving since 1 April 2000, you will

Compensation Scheme (JSP765).

until 31 March 2021 to use your ELC or

have been entitled to start claiming at the

FEHE (i.e. five years from March 2016).

£1,000 level from 1 April 2004 and at the

What if you are no longer serving?

If you left before 1 April 2011, you

£2,000 level from 1 April 2008. As noted

If you have already left the Service or are

will retain ten years of post-Service

above, from 1 April 2017, the qualifying

in your resettlement phase, you may be

access.

service for lower-tier awards increased

eligible to claim under the terms of the

from four to six years. However, if you

Publicly Funded Further Education/Higher

In brief …

accumulated four years’ qualifying service

Education (PF FE/HE) scheme. Take a look

To take advantage of ELC support, you

before 1 April 2017, you will still be able to

at the feature on page 18 to find out more –

claim your lower-tier awards.

or, for full details and to check the detailed

O

O

must: O

O

O

eligibility rules, visit

have completed four years of full-time service or, since 1 April 2017, six years

What happens if you are made redundant?

have joined – or since April 2016

Irrespective of whether or not you applied

been automatically enrolled – on the

to be made redundant, you will cease

Find out more

scheme and completed four years’ or,

to accrue service for ELC eligibility on

Much more detailed information is

from 1 April 2017, six years’ qualifying

the day you leave service. If you have

available in JSP822, which can be

scheme membership

accrued six or more years’ service since

downloaded from the ELCAS website at

apply only for a first eligible FE/HE

registering on the scheme by your last day

www.enhancedlearningcredits.com Q

qualification at the level for which you

of service, you will still be eligible to claim

are academically qualified to enter

ELC at the lower tier (£1,000). If you have

learning on leaving the Service

accrued eight or more years’ service since registering on the scheme by your last

12

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13

Q

YOUR ELC SPENDING OPTIONS

How to use your ELC funding 7 i Þ ÕÀ V > ½Ã >««À Ûi`] Ì iÀi½Ã > Ü `i V Vi v Ü iÀi Ì Ã«i ` Þ ÕÀ vÕ ` } LC are available for full- or part-

O

professional self-development

time study for a qualification at

O

accreditation of prior learning

level 3 or above, as defined on the

O

vocational training

National Qualifications Framework/

O

registration and accreditation fees

Regulated Qualifications Framework (NQF/

O

sports qualifications

RQF),* with an organisation

O

overseas qualifications

on the approved providers list held by

O

resettlement training (during last two

E

ELCAS and viewable at

To find out more about accessing higher-

It could be an A-level, or an NVQ 3 or

level study in particular, take a look at our

equivalent award. You may also use ELC

feature on page 28.

Before deciding on a course, you should consider: O its relevance to your personal development plan O your ability to undertake it O likely disruptions to Service requirements O the flexibility of the study method.

* The Regulated Qualifications Framework (RQF) is

to fund anything above that, too, like

replacing the Qualifications and Credit Framework

university modules or nationally recognised

(QCF) from 1 October 2015 onwards.

diplomas. This might include:

14

years of service only).

www.enhancedlearningcredits.com

CHOOSING A COURSE

O

foundation degrees

O

postgraduate qualifications

O

other academic qualifications February/March 2019 l questonline.co.uk

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15

Q

YOUR ELC HOW TO CLAIM YOUR ELC

Making an application 9 ÕÀ ÃÌi« LÞ ÃÌi« }Õ `i 1.

Read Joint Service Publication JSP822 – Defence Direction

and Guidance for Training and Education.

2. Think about what fits your personal development plan and

8. Do not leave everything until the last minute. Allow time for any new publicly funded providers to be accepted on to the scheme, as the registration process can take several weeks.

Once they have been accepted, you can submit an application

your future.

3. Discuss this with your line manager and education/learning staff.

to study with them.

9. Providers are expected to waive any initial registration fee,

4. Get the necessary approval to enrol.

5. Go to the ELCAS website at www.enhancedlearningcredits.com and complete the ELC application form online.

so don’t pay any of your own money towards the cost of their tuition fees – if you do, it will not be refunded.

10. You must submit a separate claim form for each year of a course – if you don’t, it could result in support being

6. Check the ELCAS database of approved providers to see if the course you wish to enrol on is allowable under the rules.

7. If you wish to use a provider that is not on the list, ensure they

withdrawn.

11. Start learning, and make the most of your life!

ELCAS has produced a useful flow diagram to sum up the claims

are eligible to participate in the scheme (they must deliver

process. You can find this in the Annex at the end of JSP822,

publicly funded FE/HE) and ask them to apply for scheme

which can be downloaded from the ELCAS website at

membership using the information on the ELC website.

www.enhancedlearningcredits.com Q

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Q

YOUR ELC HOW TO CLAIM AFTER LEAVING

No longer serving? iÀi½Ã Ü Ì V > Þ ÕÀ v Þ Õ >Ûi ivÌ Ì i -iÀÛ ViÃ

WHERE TO SEND CLAIMS IF YOU ARE NO LONGER SERVING Note: You should contact your SSR with questions only if you have been unable to find the answer to your query on the ELCAS website at www.enhancedlearningcredits. com (this also has a useful FAQs page).

lthough the main purpose of ELC

A

O

evidence of your last day of Service,

is to encourage serving personnel

which could be a copy of your discharge

Royal Navy

to pursue higher-level learning that

document, a copy of your P45

ELC Manager, Mailpoint 3.3, Leach Building,

benefits both the learner and the Armed

terminating employment or a document

Whale Island, HMS Excellent, Portsmouth

Forces, it also allows level 3-plus learning

stamped by your regiment confirming

PO2 8BY

to be pursued during resettlement or for up to five years after leaving the Services.*

O

The majority of this learning is likely to be vocational (learning new skills or enhancing

your leaving date**

02392 625954

a copy of a utility bill showing your home

NAVYTRGHQ-EL3RRESETSO3C@mod.uk

address full information about the course you

Army

existing ones), with the qualification

wish to undertake and including details of

Learning Credit Scheme (LCS) Manager,

benefiting the learner and a future employer

your registration date where applicable.

Education Branch Zone 4, Floor 2, Army

and, nationally, adding to the UK’s skills base.

O

On receipt of the CAN, you can proceed

Personnel Services Group, Home Command,

with payment by sending it, along with your

Ramillies Building, Army HQ

criteria listed on page 12. To make a claim,

20% minimum contribution, to the training

Monxton Road, Andover SP11 8HJ

download the appropriate form from the

provider.

Tel: The Army ELC helpline is currently

First of all, refer to the eligibility

ELCAS website and complete it fully, except

When you have completed your course,

closed until further notice; during this time

for Parts 4 and 5 – your Single Service

you must also complete the evaluation form

Representative (SSR) will complete these

and return it to ELCAS. If you do not do this it

elements (you will find their contact details in

could jeopardise your next claim. If you have

the accompanying box). Send your otherwise

any doubts about any aspect of this process,

Royal Air Force

fully completed claim form to them at the

contact your single-Service education/

Learning Credits Administrator,

relevant address (again, see box), along with:

learning representative for advice before

Accreditation and Education Wing, RAF

submitting a claim. Q

Central Training School, HQ 22 TrgGp, Room

all enquiries are to be made by email Army-ELC-Veterans@mod.gov.uk

221B, Trenchard Hall, RAF College, Cranwell

IMPORTANT!

18

*If you left the Service before 31 March 2016, please

NG34 8HB

All applications must be submitted to

refer to JSP822 at www.enhancedlearningcredits.com

01400 268 183

SSRs for approval at least 25 clear

for the expiration date of your claims.

Michael.Quainton100@mod.gov.uk

working days prior to the start of the

** If you were in the RAF, you can request a copy of

course you wish to take. They will

your discharge document from the RAF Disclosures

then submit approved applications to

team at www.raf.mod.uk/links/contacts.cfm Army

ELCAS. You should not submit your

personnel can request details of discharge dates from

claim form direct to ELCAS.

the Army Personnel Centre by calling 0845 6009663.

February/March 2019 l questonline.co.uk

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questonline.co.uk l February/March 2019

19

Q

YOUR ELC HOW YOU CAN HELP

Avoiding queries or rejection Ü Þ Õ V> i « Ì }Ã Ì ÀÕ Ã Ì Þ LCAS deals with many claims that

minimum criteria (level 3 or above on the

and research and discuss your learning with

have to be queried or rejected: almost

NQF or RQF) or the learning provider is

your line manager and Service education or

not on the ELCAS approved providers list

learning adviser. This also applies if you are

failure to follow the correct procedure for

a qualifying ex-Service person using your

authorising the claim

ELC. The 25-working-day margin is in place

the course not commencing in the

for good reason. If you don’t plan far ahead

qualifying financial year

enough you could find yourself significantly

incorrect financial data, such as the

out of pocket as retrospective claims are not

authorisation note (CAN) from ELCAS

learner’s contribution being less than

allowed under any circumstances.

learners failing to allow sufficient time

20% or the MoD’s contribution calculated

E

20% of claims received fail to comply

with the correct procedures. Some of the

O

main reasons for rejection include: O

applicants enrolling on a course – and

O

sometimes paying a fee – without first obtaining the necessary claims O

O

as exceeding the ELC award

offered by an approved provider are

incomplete details or errors in course title

automatically admissible under the ELC

so any claim submitted within 25 working

or course level (these account for 25% of

scheme. This is a common mistake: one

days of the start of the course will

all rejected/queried claims)

provider may supply many courses, but only

applicants not registered on the ELCAS

those approved courses at NQF/RQF level 3

system

or above (and equivalent) listed on the ELCAS

more than one active claim being

website may be considered for ELC purposes.

between submitting a claim and starting a course – this takes at least five weeks,

automatically be rejected O

form for the previous claim has been completed – such claims are also

20

O

O

a second or third ELC claim being submitted before the course evaluation

O

Also, do not assume that all courses

O

So:

processed for an individual in the same financial year.

O

plan ahead and get it right first time

automatically rejected

To help avoid rejection on grounds such as

O

don’t buck the system or pay upfront

the course does not meet the necessary

those listed above, you should plan ahead,

O

complete your claim with care! Q

February/March 2019 l questonline.co.uk

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T: 0208 626 9646 E: admin@animal-job.co.uk W: www.animal-job.co.uk questonline.co.uk l February/March 2019

21

Q

YOUR ELC DOS AND DON’TS

ELC dos and don’ts Do: O

make sure you understand the

O

the course, your future claims will be

approved ELC provider if using your

denied.

and Guidance for Training and

Individual Resettlement Training Cost

Education, which can be downloaded

(IRTC) grant along with ELC to fund a

Don’t:

from the ELCAS website at www.

nationally recognised qualification at

O

enhancedlearningcredits.com

level 3 or above

to course providers until you have

consult your education, learning,

received a claim authorisation note

and line managers to discuss your

training and/or resettlement adviser if

(CAN)

personal development plan

you aren’t sure of the best way to use

plan ahead, leaving at least 25 days

funding for your resettlement training

provider status means that the entire

remember that the scheme operates a

portfolio of a provider’s courses meets

needing to book a course

strict ‘three hits and you’re out’ policy;

the level 3 requirement

be prepared to provide evidence that

if you are eligible and have used the

the course you would like to do is at

Aggregated Lower Tier award you will

financially without having first obtained

least level 3 (or equivalent) on the

not be able to use it again, so think

approval from your own Service and a

National Qualifications Framework

carefully before submitting a claim

CAN from ELCAS

consult your education/learning staff

(NQF) or Qualifications and Credit

O

O

O

O

O

O

automatically assume that approved

enrol on a course or commit yourself

enrol on a course with a new provider

Learning Adviser or Single Service

who is awaiting ‘approved’ status;

benefits the Service (unless your claim

representative if your last day in

wait until this has definitely been

is resettlement-related during your last

service alters from that originally

achieved – if this takes too long, look on

stated

the ELCAS website for an alternative

complete and return the evaluation

provider. Q

ensure the course provider has approved provider status by checking

22

inform your Education Staff,

O

commit any payment contributions

Framework (QCF),* and that it directly

two years of serving) O

provide evidence that you completed

ensure the training is delivered by an

between submitting a claim and O

your studies; if you don’t, and can’t

enhancedlearningcredits.com

Publication JSP822 – Defence Direction

regulations – see Joint Service

O

it out on the ELCAS website at www.

February/March 2019 l questonline.co.uk

O

questionnaire when you’ve finished

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23

Q

YOUR ELC DISTANCE LEARNING

Keep your distance! °°° > ` iÌ Ì i V >ÃÃÀ V i Ì Þ Õ

ASK YOURSELF …

O

Does the course lead to the qualification I want/need?

O

Will the course train me to the level required (by me or a potential employer)?

hanks to distance learning, you

What’s involved?

can study when and where you

Courses delivered through distance

want. There’s no need to be

learning range from those taking as

O

Can I chat to previous learners?

physically on-campus to study or take

little as a few hours, to degrees and

O

Do I have to pass an entry test?

(some) training courses. And that, of

postgraduate qualifications that may

O

How much support is available? And in

course, is a considerable benefit to those

involve several years’ study. So-called

of you posted to far-flung locations,

‘short courses’ typically last days or

meaning that you can continue your

weeks as opposed to months or years.

distance, or is it necessary to attend

studies wherever in the world you may

Even those subjects with a strong

training sessions at specific times?

T

be. Nothing need come between you and your preparations for life in the civilian world.

As well as ‘distance learning’, you may come across other, related, terms such as ‘open learning’ and ‘distance supported learning’.

To see a list of ODL QC-accredited learning providers, go to www.odlqc.org.uk and click on ‘Find an accredited provider’, bottom left.

types of learning are likely to overlap, but, as a rough guide, open learning includes

Thanks to the wide availability of useful

what form?

O

O

How much does the course cost?

O

Will there be an exam at the end?

O

Is the provider inspected or accredited by an independent body?

O

If I choose to study for a degree, do I have to complete it within three

provided by either one

years?

O

following means: books,

Will I receive any special consideration for study problems as a result of

phone, DVD, CD-ROM, email, the internet, podcasts

How much time will I need to set aside for study?

and support may be or a combination of the

Can the whole course be done at a

O

technology these days, learning materials

Can I view the training materials first, before committing?

that are suited to distance learning.

In truth, all of these

24

practical element often have modules

O

operational duties?

O

Is the course available via learning

and via mobile learning; the latter

tools that I will be able to access? (For

more face-to-face classes than distance

is where the student accesses course

example, if you are in an environment

learning, while the word ‘supported’

content stored on a mobile device or

where IT availability is limited, you

usually indicates that there are tutors

through a wireless server. Some providers

should select a course where it is

and physical material available to help

offer course elements via the iTunes

possible to use paper and telephone,

students.

Store, which can be downloaded free of

at least for a limited period.)

February/March 2019 l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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R

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t

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nce

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E LC

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E: admissions@yorksj.ac.uk | T: 01904 876598

questonline.co.uk l February/March 2019

25

Q

YOUR ELC DISTANCE LEARNING

charge. Many courses make extensive

the entrance examinations of a particular

learning, and that use ICT systems to

use of the internet. Others involve tutor

professional body.

enable users to access learning.

Other information sources include

groups, which may meet regularly,

Both higher education (HE) and

or ‘summer camps’ of a few weeks’

further education (FE) courses can

direct from the ‘horse’s mouth’

duration to provide classroom education

be taken via distance learning. The

(somebody who has first-hand experience

that complements regular, directed

difference between these is not always

of a course or a training provider),

coursework at a distance.

clear-cut though, and in some cases

written prospectuses and, of course, the

(e.g. foundation degrees), both types

internet. The website of the Open and

At your convenience

are involved. Many qualifications are

Distance Learning Quality Council (ODL

The great thing about distance learning –

modular; this means that you complete

QC) is particularly helpful (again see ‘Key

especially for those, like you, in the Armed

them in sections (modules), often of

contacts’).

Forces – is that it puts you in control of

your own choosing, and credits gained

your education. Once you have chosen

from a selection of such courses can be

and enrolled on your course (see below),

added together to ‘add up’ to degrees and

Who are the learning providers?

you are free to study when, where – and,

other HE qualifications. It is not always

Many learning providers are neither HE

these days, how – you choose, so you can

necessary to have an undergraduate

nor FE institutions, although they may

fit your education around your current

degree to gain a master’s; neither is it

have links of varying strengths with

work and/or family commitments. It’s

necessary to have one in order to achieve

one or more colleges or universities.

entirely up to you.

many professional qualifications.

Many companies run large training

And, of course, in these days of laptops,

Increasingly, Service people like you

departments, and there are also many

notebooks, tablets and mobile learning,

are taking distance learning modules

commercial organisations that provide

you can set up and study at a location of

as part of the training that contributes

training to paying clients. Much of the

your choice – home or work, at a cafe, even

to career progression. So, you could

training such providers deliver is of

while travelling. Importantly, too, you can

be studying with a view to gaining

excellent quality and targeted carefully

work at your own pace – there are no term

qualifications that will help you while in

at the needs of civilian employers in a

times to be rigidly stuck to (although you

the Forces or when you leave, or just for

specific market sector. Many commercial

may have to sit exams, which may take

personal interest – out of enthusiasm for a

businesses offering training use the

place only at specific times).

particular subject.

premises of academic institutions to

To sum up, distance study enables you

But how do you know who is a good

deliver courses, and may have contracts

take responsibility for your own learning.

provider and who is not? And exactly

with employment agencies to help their

However, although you will be in control,

which course do you need? All this choice

students find work.

a good provider will offer support – so you

can prove confusing! In the accompanying

will certainly not be alone, left completely

‘Ask yourself …’ panel, there is a checklist

some of the bigger distance learning

to your own devices, but will have back-up

that should help you.

organisations, however – as mentioned

and assistance as and when you require it.

above – there are many other providers

There are also likely to be self-checks and

Finding out more

out there too, also offering a wide range

interim tests to help ensure that you are

Service education and training staff, both

of courses, some with discounts for

on target, and tutor-marked assessments

within your unit and specialists, can often

Service people (ask your education

to provide valuable feedback, as well as a

provide the best advice about what you

and training adviser for further

telephone helpline to call or someone to

might want and what it is actually possible

information). Q

email for advice if you get stuck.

for you to achieve. They can also provide you with information about

Q

How do I choose a course and provider?

the funding available to support

Although necessarily influenced by

the subjects that you should be

demand from learners, there are loads

encouraged to pursue – particularly

of courses available in distance learning

with a view to a second career when

form. And because the choice of provider

leaving the Services. Increasing numbers

0800 101 901

is huge, too, you are more than likely to

of Forces learning and education centres

www.learndirect.co.uk

be able to track down the course you

and personal learning advisers also have

@learndirect

are looking for. This may be something

access to e-learning opportunities.

that will give you a general grounding

26

You are likely to have heard of

your studies, and recommend

Information about courses is also

KEY CONTACTS

learndirect

Open and Distance Learning Quality

or background in a particular subject or

available from learndirect (see ‘Key

area (that you may go on to study in more

contacts’). It, too, runs its own courses

020 8658 8337

depth later), or you might be looking to

and learning centres with tutor support,

www.odlqc.org.uk

focus on something very specific – such as

where students can undertake online

February/March 2019 l questonline.co.uk

Council (ODL QC)

P ROUD SUP PORTERS OF THE ARMED FORCES COVENANT

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ELC 1217

PROVIDER NUMBER

Q

YOUR ELC HIGHER-LEVEL STUDY

Aim higher!

Higher education at a college or university is about more than just degree courses – it offers a range of options, including Higher National Certificates and Diplomas (HNCs and HNDs), and foundation degrees, all of which generally have a more vocational slant. So, if you’re ready to step up to the next level, HE could be the option for you. f you’re thinking of embarking on a

I

the subject. It might be a really fascinating

the option of progressing to a degree if you

higher education (HE) qualification

course, which promises to lead to a host of

perform well enough on the early parts of

that’s great – you can use your ELC

career openings, but if it turns out you’re no

the course.

to fund anything above level 3, and that

good at it, you’re unlikely to end up with a

includes university modules and nationally

good qualification at the end of it – and may

through students completing a number

recognised diplomas. Other HE courses open

even fail altogether.

of modules, the distinction between HE

to you for consideration include diplomas,

It’s a good idea to start by thinking about

(generally academic) and further education

bachelor’s degrees, foundation degrees

the qualifications you already have and the

(FE) (often vocational) can be unclear.

and postgraduate qualifications. The only

subjects/areas you have a flair for. Other

Credits from a selection of courses can often

problem you are likely to have is in deciding

things you might want to think about include

be added together to gain degrees and other

exactly what and how to study!

the course provider’s academic reputation

HE qualifications.

(you can find university league tables and

Both HE and FE courses can be taken via

Choosing an HE course

subject ranking tables online), its graduate

distance learning. The difference between

You may already have a pretty good idea of

employment rates, and links between the

these is not always clear-cut, though, and

what you’d like to study at a higher level but,

university or college and employers.

in some cases (e.g. foundation degrees),

if you’re unsure, our advice is to make sure

Having decided what you want to study,

both types are involved. Many qualifications

you understand the nature of the subject you

you will be faced with a variety of ways of

are modular; this means that you complete

are considering, especially if it’s something

studying it.

them in sections (modules), often of your own choosing, and credits gained from a

new to you. So do your research, and ensure

28

With many qualifications being earned

you know exactly what a course is offering

How do HE courses differ?

selection of such courses can be gathered

you – topic areas, what the modules will

The most basic difference is between the

together to ‘add up’ to degrees and other HE

cover, etc. Whatever else you take in to

levels of courses. While most HE courses

qualifications.

consideration, it goes without saying that

lead to a degree, some lead to sub-degree

you must have a strong interest in the

qualifications such as a Higher National

subject and the course content, as you will be

Certificate (HNC), Higher National Diploma

TO HELP YOU CHOOSE …

spending three years or more occupied with

(HND) or a foundation degree. In general,

Which? University is a free and

it, which won’t be much fun if it turns out

such courses will be shorter than a degree

independent website packed with

you’re not that struck with it after all!

course, more vocationally orientated and will

everything you need to find the right

You are also likely to do better at a

have lower entry requirements. Some will be

university course for you. See

course if you already have an aptitude for

linked to degree courses, though, giving you

http://university.which.co.uk

February/March 2019 l questonline.co.uk

usually takes three or four years to complete

SOURCES OF ADVICE

access support under the FEHE scheme to

full-time (some degrees, such as medicine,

Your line manager should be your

commence studies at master’s level but they

can take five or six years).

first point of contact. Each unit has an

Please note that Service leavers cannot

can utilise their ELC for study at this level.

education/learning specialist, and each

Postgraduate qualifications

Service also has a network of educational

popular higher-level course options you

Postgraduate qualifications are HE

and learning centres where advice can be

could choose from …

qualifications that require learners to have

sought and ideas explored.

Here’s a rundown of some of the other

already completed a bachelor’s degree. Most

Higher national certificates (HNCs) and higher national diplomas (HNDs)

types of postgraduate qualification will include

students get together for joint study periods

taught and research elements. They generally

in open learning, with distance learning

fall into one of two categories: postgraduate

generally catering for students who are so

HNCs and HNDs are work-related

certificate or postgraduate diploma.

far away that they study almost entirely by themselves.

(vocational) HE qualifications. While on gaining knowledge, HNCs and HNDs are

Think you’re missing the necessary basics?

designed to give you the skills to put that

If you aren’t already in possession of the

ELC funding for higher education

knowledge to effective use in a particular

lower-level qualifications you would normally

The good news is that your ELC provides you

job. Highly valued by employers, both in

need to build on in order to secure your

with access to a first full level 3 or a first HE

the UK and overseas, they can also count

place on an HE course, the Access to Higher

qualification (e.g. foundation degree, first

towards membership of professional bodies

Education (HE) Diploma – often referred

undergraduate degree or equivalent) free

and other employer organisations. HNCs

to by its shorthand form, Access Diploma

from tuition fees. This commitment means

can take one year to complete full-time and

– could be for you. You can find out all

that Service leavers who have joined at level

two years part-time (or via, say, distance

you need to know about Access Diplomas

2, say, and have taken the opportunity to

learning). HNDs take two years full-time and

in our feature starting on page 46. It’s a

gain a qualification such as an advanced

can also be taken part-time (which takes

qualification that prepares people for study

apprenticeship, or other accredited learning

longer). (The award of an HND requires more

at university, and is designed for those who

at level 3 or equivalent, may now be able to

units to be passed than for an HNC.) They

would like to study in HE but who left school

access their first higher-level qualification.

equate to approximately halfway between

without the usual qualifications, such as

an A-level and a degree, although they are,

A-levels. It is widely accepted by universities

– Defence Direction and Guidance for

as mentioned above, more practically based

and colleges, having been developed with

Training and Education, which can be

than the latter.

their support, and is designed to provide a

accessed and downloaded at www.

good grounding in the knowledge and study

enhancedlearningcredits.com Q

bachelor’s degrees (see below) tend to focus

Full details can be found in JSP822

Foundation degrees

skills needed to succeed in HE. Although

Foundation degrees combine learning with

equivalent to A-levels, Access Diploma

work experience if you decide you want

courses are put together with people who

COURSE FINDERS Full- and part-time courses

to ‘earn while you learn’. The equivalent

haven’t studied for a while in mind – and

O

of two-thirds of a full honours degree, this

most don’t require prior qualifications. Many

Compare official course data from

is a fully flexible qualification that allows

are suitable for study part-time or in the

universities and colleges, including

you to study full- or part-time to fit your

evenings, which adds to their flexibility. Most

student satisfaction and jobs after

lifestyle. On passing, you will gain 240

FE colleges in England and Wales offer such

study (you have to apply to the college

‘points’ towards a full degree course, and full

Access courses, and a number are available

or university direct)

account will be taken of any prior learning

through distance learning, so you should

and experience you have accrued, too.

be able to find a course that is convenient

Search and apply for full-time courses

Recent developments, including university

for you, and that caters for your interests

by course name, provider name or

partnerships and funding, make these

or career ambitions. You can find out more

location

qualifications increasingly available to people

about Access to HE courses, browse courses

in the Services.

and read success stories on the Access to

O

O

www.accesstohe.ac.uk

UCAS: http://search.ucas.com

National Careers Service: https:// nationalcareersservice.direct.gov.uk/

Higher Education homepage at

Degree courses

Unistats: http://unistats.direct.gov.uk/

advice/courses/Pages/default.aspx Search for full- and part-time courses

A bachelor’s degree is a course of HE academic study leading to a qualification

How to learn

such as a Bachelor of Arts (BA) or Bachelor

Qualifications can be earned through full-

Postgraduate study

of Science (BSc). They are sometimes known

time courses, part-time courses, day release,

O

Prospects: www.prospects.ac.uk/

as ‘ordinary’ or ‘first’ degrees. A bachelor’s

night school, open and distance learning

degree is designed to give learners a

(see the feature on page 24 of this issue).

O

Postgraduate Search:

thorough understanding of a subject, and

There will usually be more times when

postgraduate-courses www.postgraduatesearch.com questonline.co.uk l February/March 2019

29

Q

YOUR ELC HIGHER-LEVEL STUDY

ELC Q&A with former Corporal Jon Willis Enlisted: May 2002

How much study was involved in classes

What is your current job/job title?

Exit date: September 2011

or at home, using e-learning, and was this

Travel risk manager – a role I have been in

Service branch: Army

easy for you to manage?

for 18 months.

Final rank: Corporal Specialisation/trade: Heavy weapons/ anti-tanks Current occupation: Travel risk manager Age: 36

I have a full-time job and two very young children. It is achievable provided that you

Please describe what this job involves on a

manage your time and put the effort in. I

day-to-day basis?

worked best in two- to three-hour stints in

Managing global travel and duty of care for

the library at the weekend as I could focus.

PwC UK.

Sometimes after work or at home is not ideal.

You get out what you put in. I did the best I

What do you like/dislike about it?

I Hello Jon! Please tell us when you

could while ensuring I performed well at work

It’s an interesting subject, but there is a vast

registered for ELC.

and maintained a family life. I think regular

amount of paperwork.

In 2011 for both a personal training and a

communication with the tutor is key. Simon

close protection qualification. I last used one

King is excellent and very supportive.

towards my degree.

your Service career are you now finding Will you attend any other related courses?

useful in civilian life?

What military qualifications have you

If so, which ones?

Security operational planning.

obtained during your Service career?

I will be looking to complete practical

O

Gun Line Commander

courses next, which are focused on crisis

Are there are any similarities between

O

Jungle Warfare Instructor

management, business continuity and

your Service role and your current job?

O

Skill at Arms Instructor

elements of audit (ISO27001, ISO22301).

My operational experience has helped me to

O

Heavy Weapons instructor

O

Train the Trainer

look after staff in high-risk areas.

Before you started, what did you hope that the BA (Hons) course would give you?

What are the major differences between

And what civilian qualifications?

A foundation and credibility. Experience is

your Service role and your current job?

In 2006 ILM level 2 in Team Leading, and

important but these days you often need a

You work in the civilian world. It is

in 2009 both my ILM level 3 Award in

degree as a baseline for employers to take

monotonous. In the military there are highs

Workplace Coaching for Team Leaders and

you on.

and lows – the civilian world is more of a

First Line Managers and Edexcel level 4 BTEC

steady constant.

Professional Certificate in Teaching in the

Please describe your BA (Hons) course.

Life Long Sector (CTLLS).

It is a general course covering a broad range

Is there a significant difference in salary?

of subjects in security consultancy – from

I am earning more now than when I left but it

What qualifications have you received as a

business planning to strategic security

depends what job you have.

result of using ELC?

management, organisational resilience and

In 2014 I began study for a BA (Hons) in

more.

Is there anything you wish you had known

May 2018. The same year (2014) I also began

What advice do you have for other Service

Not to underestimate the transition period.

my studies for the FDA Protective Security

people registering for or using ELC?

Management course (completed in June

Use your ELCs wisely and, remember, if you

What advice would you like to give to

2016). These were taken at Bucks University.

have ELCs left they will be taken up in the

other Service leavers going through

PF/HE scheme, therefore I think it is best

resettlement and career transition?

Did the courses build on Service/civilian

to use your ELCs first but this does mean

The transition takes time, whether you

qualifications you have already obtained?

waiting some time before you can take

realise it or not. You have good skills

At first with the Security Consultancy

advantage of the PF/HE scheme.

but remember to reflect and improve on

Security Consultancy, which I completed in

before you began your transition?

personal skills etc. The civilian sector is not

course it was hard to see what some of the relevance was but, in the later stages, year

What was your first civilian job after

3, the subjects helped my in my job. The FDA

leaving the Forces and how did you find it?

is more focused on manned guarding; the

Maritime security.

most relevant part for me was the legislation surrounding duty of care.

30

What training or experience gained during

February/March 2019 l questonline.co.uk

the military.

To find out more, visit https://bucks.ac.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

TIME TO START YOUR UR APTER? NEXT CHAPTER? Weâ&#x20AC;&#x2122;re ready when you are.

Let us help you make the transition.

We have a heritage of helping ex-forces personnel use the diverse range of skills and abilities gained during their service careers; by matching them with a course that can introduce a wide range of new opportunies and a new future.

01204 900 600

IN THE UK FOR TEACHing QUALITY TIMES & SUNDAY TIMES GOOD UNIVERSITY GUIDE 2019

bolton.ac.uk

questonline.co.uk l February/March 2019

31

Q

YOUR ELC QUALIFICATIONS TO FURTHER YOUR SERVICE CAREER

Boost your prospects while serving Ü Þ ÕÀ V> Li iwÌ L Ì Þ Õ and Þ ÕÀ -iÀÛ Vi s noted elsewhere in this

A

but that are also highly likely to prove

other areas are likely to serve you well in

publication, the main purpose

useful once you leave the Forces, could

future, too – not forgetting the benefit to

of ELC is to encourage serving

include accountancy and management

your Service branch now, of course! Q

personnel to pursue higher-level learning

qualifications, or courses related to

that benefits both the learner and the

health and safety, and facilities or project

Armed Forces. This is to comply with

management. Depending on your Service

HM Revenue & Customs (HMRC) rules,

role, you could find yourself in a position to

which state that any money provided for

embark on a range of studies that will turn

your personal development has to be of

out to have a very useful crossover into

TAX EXEMPTION MEASURES FOR THOSE WHO ARE NO LONGER SERVING

immediate benefit to both the Armed

the civilian workplace when the time comes

Under the ELC scheme, most courses

Forces and the individual – if not, the

for you to make the transition.

of study undertaken by individuals still

MoD would be liable for tax! (See the

For example, thinking of IT training

serving are exempt from taxation, either

accompanying box for more tax-related

as an example, the Tech Partnership (a

as income or as a benefit in kind, if they

information.)

network of employers working to creating

can be justified as ‘work related’. In

skills for the UK’s digital economy) has

order for Service leavers to benefit fully,

those courses that will benefit your own

been involved in putting together a

too, HMRC and MoD worked together to

career and promotion prospects in the

matrix of eligible higher-level vendor IT

reach an agreement on tax exemption.

Services – and ultimately help you find

qualifications, which in these high-tech

This means that the Service leaver (or

employment on leaving – as well as offering

times will prove as useful to you on leaving

their surviving spouse, civil partner or

a benefit to the Service while you remain

as they are while you remain in Service.

eligible partner, where appropriate) will

in uniform.

Similar work has taken place with Summit

not be required to pay income tax on

Skills with regard to building services

payments received under the ELC and

engineering-related courses. A great many

FEHE schemes. This allows them to draw

The best of both worlds is offered by

Some of the areas of education that your Service role might require,

maximum benefit from the schemes.at least for a limited period.

32

February/March 2019 l questonline.co.uk

INTENSIVE LEVEL 3 COURSES IN BATHROOM INSTALLATIONS KITCHEN INSTALLATIONS BUILDING, INSTALLATION AND PROPERTY MAINTENANCE PLASTERING

TILING PLUMBING KITCHEN FITTING CARPENTRY BRICKLAYING

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC

PROVIDER NUMBER

4436

Q

YOUR ELC ON COURSE: HEALTH AND SAFETY IN THE CONSTRUCTION INDUSTRY

SAFE AS HOUSES

Health and safety in the construction industry

With a remit to protect the working population, today’s health and safety professionals take a proactive, preventative approach to problems such as injury, accidents and equipment failure. Their role is of paramount importance in many industries – but perhaps none more so than construction, where risks are particularly high. Perhaps you have what it takes to join them on-site? In the case study that follows this feature we focus on the story of one Service leaver who did just that.

34

H

fatalities. However, this does not make

fatality rate four times higher than across

industry employees remains grossly

all other industries* – they are of particular

disproportionate.

ealth and safety are key concerns across all sectors, but in

those fatalities acceptable and the number

construction – an industry with a

of deaths in relation to the number of

importance. are changing constantly across daily tasks

What are the main problems?

as well as phases of work, and include

Whatever kind of construction work is

a potentially hazardous combination of

going on – roadworks, demolition, building,

moving objects, construction vehicles,

refurbishment – construction sites present

lifting equipment, heavy loads and uneven

significant health and safety risks. And, while

terrain. Additional risks come from moving

no workplace is completely without risk,

around construction sites, with the uneven

there is a clear and enormous difference

ground surface presenting the risk of trips,

between the risks present on a construction

slips and falls.

site compared with, say, an office or shop.

The activities on a construction site

A vast industry such as construction,

Risks on construction sites arise because

with a relatively large number of employees,

of the hazardous nature of the working

might naturally be expected to have

environment, the physically demanding

a higher number of industry-related

nature of the work, and the fact that some * HSE fatal injuries report

February/March 2019 l questonline.co.uk

to as HSE (or SHE) officers for short. HSE

RISKS ON-SITE

officers use their skills and knowledge to

There are numerous areas of risk

promote a positive HSE culture, ensuring

on a construction site, including the

that both employers and employees abide by

following:

safety legislation, and that safety policies and

O

electricity

practices are adopted and observed. They

O

equipment and tools

play a vital role in preventing and controlling

O

getting trapped

operational losses and occupational

O

hand and vibration syndrome

health problems, as well as accidents and

(HAVS)

injuries. These days, HSE roles have moved

O

harmful dust and toxic materials

several steps away from reactive, accident-

O

long-term musculo-skeletal

preventative approach, as highlighted by

O

manual handling injury

NEBOSH’s Certificate in the Management of

O

moving vehicles

Health and Well-being at Work.

O

noise

HSE officers (or advisers) help to

O

objects falling from height

plan, implement, monitor and review the

O

on-site activity leading to lifelong

that companies are required, or choose, to

O

potential for sensory loss

follow, and work to minimise accidents and

O

risk of building or ground collapse

injuries, occupational health problems and

O

vibration injury

operational losses.

O

working at height.

based management and towards a more

conditions

preventative and protective measures

disability

The law requires employers to appoint ‘competent’ people with responsibility

As your aim is to prevent health

for HSE matters, irrespective of the size

problems, accidents and injuries at work,

of the organisation or the field in which

part of your role will call for you to draw up

it operates. A ‘competent’ person is

health and safety policies, and make sure

somebody with the necessary experience,

that both the employees and employers

training, knowledge and/or other qualities

stick to them, as well as following national

to undertake the role, particularly risk

safety legislation. In the construction

assessment. Because organisations

field, your role could cover areas such

are obliged by law to employ such a

as occupational health, noise, safe use

person, training and experience are legal

of machinery and control of hazardous

requirements for the management of HSE.

substances (for other risk areas that are

In smaller organisations, the HSE

likely to be present on construction sites,

of the most damaging occupational injuries

‘competent’ person function might form

see the accompanying box ‘Risks on-site’).

or health conditions happen or develop over

one part of a wider role, with the individual

a considerable period of time. Active risk

concerned responsible for it as part of

management through prevention is crucial,

their job while having other responsibilities

as is the need to follow Health and Safety

too. Larger organisations will employ

Executive (HSE) recommendations across all

a specialist (or specialists), or use a

aspects of the major risk areas. Prevention

consultancy.

Other key tasks might include: O

carrying out inspections and risk assessments, and thinking about how risks could be reduced

O

investigating accidents and recommending improvements to safety

also includes a full (and frequent) schedule

standards

of risk assessment, monitoring and reporting

The day job

to help reduce the human cost of fatality

If you are thinking of a career as an HSE

and injury in construction, and to maximise

officer or adviser in the construction sector,

O

writing reports to suggest improvements

health and safety. It is of course vital to

what are you likely to find yourself doing on

O

advising on protective clothing and

address these risk areas – and that’s where

a day-to-day basis?

O

keeping records of accidents and inspection findings

safety equipment

trained health and safety professionals come in!

What’s involved?

These days, health and safety roles often include an environmental remit, so those

NEBOSH Certificate in Construction Health & Safety For the skills and knowledge to identify, evaluate and control a wide range of construction workplace hazards www.nebosh.org.uk/qualifications/nationalconstruction-certificate

working in such areas are typically referred

questonline.co.uk l February/March 2019

35

Q

YOUR ELC ON COURSE: HEALTH AND SAFETY IN THE CONSTRUCTION INDUSTRY time, in potentially hazardous environments

Occupational Health and Safety.

or with dangerous equipment, or both.

In particular, N/SVQs at levels 3 and 4 in

Across all branches and trades there

occupational health and safety practice will

are those with practical experience and

provide you with good career opportunities.

awareness of HSE at work – you may well be

N/SVQ level 3 is comparable to a NEBOSH

one of them! Indeed, many Service people

Certificate recognised by IOSH for Associate

actively involved in HSE work may not even

membership. Other NVQs are at level 5,

recognise that is what they are doing, or

while the NEBOSH Diploma is recognised for

might consider it a relatively unimportant

GradIOSH membership. NEBOSH Certificates

part of their job.

can be achieved in two weeks, however the

Forces-run modular training courses in HSE, leading to a certificate, offer an

Diploma takes longer to achieve (it can be done in a year but may take longer).

opportunity to gain relevant qualifications

ELC and SLC cannot be used together

while you are still serving. You may

but, if you’re looking to use your SLC for

TRANSLATE YOUR SKILLS

currently be in a post that enables you to

training that is below the level 3 threshold,

gain significant HSE qualifications (e.g. N/

you might want to consider, say, the

The skills and qualities essential for an

SVQs or NEBOSH qualifications). There

level 2 Award in Health and Safety in

HSE professional are very likely to be

are also courses you could take that are

the Workplace, which provides essential

familiar to military people like you:

aimed at the potential manager who sees

knowledge and understanding of health

O

self-confidence

HSE as part of a job description (e.g. the

and safety in the workplace. There is also

O

an eye for detail

IOSH Certificate in Managing Safely) or

a level 1 Award in Health and Safety in

O

problem-solving skills

the person looking to specialise in this

a Construction Environment, if you are

O

systematic approach to work

field (e.g. the NEBOSH National General

looking to work in a HSE-related role in the

situations

Certificate, seen as the essential minimum

construction industry; this qualification will

O

diversity of work environments

qualification for any full-time health and

give you the essential knowledge to manage

O

good communication skills (for

safety job).

health and safety, and holding it will also allow you to take your CITB test and apply

writing reports, or dealing with both employers and employees)

Get qualified!

O

flexibility

To become an HSE adviser, you can either

O

wide-ranging responsibilities

study for health and safety qualifications

officer, you may need a higher level of

O

the ability to analyse what went

once you already have a job, or take a

qualification approved by the IOSH (see

wrong and, importantly, how to put

relevant training course before you look

below). You can progress to more advanced

it right.

for a trainee position. The type of training

qualifications as your skills develop and

you choose will depend on the industry you

your level of responsibility grows.

for your CSCS card.

To work as a full-time health and safety

O

ensuring equipment is safely installed

work in, or wish to work in. All workplace

O

organising safe disposal of hazardous

HSE practitioners need a basic core of

NEBOSH

substances (e.g. asbestos)

knowledge in order to practise effectively. If

The NEBOSH National Diploma in

providing training (to both managers and

you are new to HSE, you can start by taking

Occupational Health and Safety is seen

employees) in HSE issues and risks

an introductory course that covers the

as the qualification for HSE practitioners,

staying up to date with changes in the

basics (health and safety in the workplace,

designed to provide students with the

law.

regulations, risk assessment and basic

expertise required to undertake a career as a

On an average day, you will probably also

accident investigation). Courses are usually

safety and health practitioner. The National

be required to wear protective clothing like

available on a part-time basis or can be done

General Certificate is not a mandatory entry

overalls, ear defenders and safety glasses.

via online and distance learning. Courses for

requirement for the Diploma, however it

You will also need a clean driving licence if

which you could use your ELC include:

is highly recommended for anyone who

your job calls for you to travel between sites.

O

O

O

Skill up while serving

O

It almost goes without saying that most Service people work, for at least some of the

O

level 3 Award in Health and Safety in the

needs to gain a sound understanding of the

Workplace

principles of workplace health and safety.

NEBOSH’s HSE-related courses include

level 3 (NVQ) Certificate in Occupational Health and Safety

the following:

National General Certificate in

O

National Diploma in Occupational Health and Safety

NEBOSH National General Certificate The essential first step to a career in HSE www.nebosh.org.uk/qualifications/national-general-certificate

36

February/March 2019 l questonline.co.uk

O

International Diploma in Occupational Health and Safety

O

National General Certificate in Occupational Health and Safety

an entire safety team. Many employers

NEBOSH National Diploma in Occupational Health and Safety

look for HSE advisers to also have training qualifications, and to be able to assess the

Find out more at www.nebosh.org.uk/qualifications/diploma/

need for, design and deliver safety training.

O

O

O

National Certificate in Construction

by an approved provider listed on the ELC

Health and Safety

website at www.enhancedlearningcredits.com

International General Certificate in

and is at level 3 or above. For full details of

Note: the following figures are intended as a

Occupational Health and Safety

how to make the most of your ELC, refer to

guideline only.

International Certificate in Construction

our in-depth features on pages 10–32.

Salaries vary widely depending on role

Health and Safety

What can you earn?

and responsibilities, location and type of

Finding employment

company. They can range from £22,000

IOSH

As noted above, most HSE officers/advisers

to £35,000 a year, again depending on the

Membership of IOSH is seen as essential by

get into this role by either completing a

exact role. The current average salary for

most HSE professionals who are beyond

qualification and then looking for work or

HSE professionals with up to four years’

‘competent’ person status and specialists in

studying while working. Note, though, that

experience is £30,811, rising to £37,671 for

their field. Membership grades depend on

it is becoming more common for advisers

those with up to nine years’ experience.

a combination of qualifications, experience

to enter the profession with a degree-level

HSE trainers are also well paid by today’s

and achievement. IOSH also runs a series

qualification. Some good advice is that

standards. A NEBOSH National Diploma

of courses that promote a culture of safe

employers tend to favour job applicants

holder could earn £25,000-plus per year,

working, such as its Managing Safely course.

who have good people management and

depending on experience and managerial

You can find out more on its website (see

interpersonal skills. Health and safety

responsibility. With experience and more

‘Key contacts’).

professionals should also keep their skills

responsibility, senior HSE advisers could earn

up to date by joining a professional body

£50,000 or more.

Other qualifications

and maintaining their CPD (continued

Scientific, engineering or technical degrees,

professional development). And, if

HNDs, HNCs, National Diplomas and National

you can bring a range of additional

Certificates are particularly appropriate

skills – such as being able to provide

for HSE roles. There are also postgraduate

in-house training in areas like manual

qualifications in HSE, with particular

handling or first aid – that’s another

emphasis on occupational, environmental

benefit as far as employers are concerned.

and hygiene aspects. Some universities

In addition, the Management of Health and

Health & Safety Executive

have MSc distance learning programmes

Safety at Work Regulations outline the legal

that focus on HSE and can lead to chartered

requirements for safety management issues

0300 003 1747 advice@hse.gsi.gov.uk

membership of IOSH (see above) within a

and, if anything, this increases the need for

year. Training can be expensive, but there is

companies to employ ‘competent’ persons

financial help available.

themselves, as opposed to dealing with

Q

safety issues via consultants.

Use your ELC

In the construction sector, jobs range

Under the ELC scheme, a wide range of

from a small company employing an

learning can be taken, provided it is offered

individual to a major organisation that has

With thanks to NEBOSH for their help in the preparation of this feature. Q

KEY CONTACTS

www.hse.gov.uk @H_S_E Institution of Occupational Safety and Health (IOSH) 0116 257 3100 reception@iosh.co.uk www.iosh.co.uk @IOSH_tweets

FIND JOB VACANCIES AT …

O

HealthandSafety-Jobs www.healthandsafety-jobs.co.uk

O

National Compliance & Risk Qualifications (NCRQ)

Safety and Health Practitioner magazine

01244 893575

www.shp4jobs.co.uk

enquiries@ncrq.org.uk www.ncrq.org.uk @NCRQ_UK

O

IOSH Magazine www.ioshmagazine.com

O

Major online job sites and recruitment

O

Websites of large organisations and

O

Websites and publications relating to the

agencies multinationals industry in which you’re interested – in this case, construction O

National and local media

National Examination Board in Occupational Safety and Health (NEBOSH) 0116 263 4700 info@nebosh.org.uk www.nebosh.org.uk @NEBOSHTweets questonline.co.uk l February/March 2019

37

Q

YOUR ELC CASE STUDY: HEALTH AND SAFETY IN THE CONSTRUCTION INDUSTRY

Health and safety boring?

Far from it mate!

Mark Stevens – The Building Safety Group Mark took the NEBOSH National

offer advice to ensure compliance and best

Certificate in Fire Safety and Risk

practice procedures are being followed.

Management first. After passing this

‘It’s a great organisation to work for; I

qualification he went on to gain the

absolutely love it,’ said Mark.

NEBOSH National General Certificate

So now when his former Army friends

in Occupational Health and Safety,

ask him about health and safety, Mark has

the NEBOSH National Certificate in

two clear messages. ‘First, it’s a great role.

Construction Health and Safety, and the

I manage myself, I’ve got a good work–life

NEBOSH Certificate in Environmental

balance and I am happy at the end of the

Management.

day, which is the main thing isn’t it?

‘Second, I always recommend the

‘I THOUGHT HAVING THE FULL

NEBOSH route as it’s the most well

‘What’s this health and safety lark all

NEBOSH SUITE OF CERTIFICATES

recognised and regarded option.

about then?’ Mark Stevens regularly

MIGHT HELP ME STAND OUT

gets asked this question by former Army colleagues who are about to face the same predicament he did around four years ago.

FROM THE CROWD AND ATTRACT POTENTIAL EMPLOYERS.’

Certificate in Occupational Health and Safety many won’t even consider you, and the more you have beyond that the more you’ll stand out.’

‘It’s a big step leaving the military, His plan worked and Mark found

especially if like me it was your job for 23

‘NEBOSH QUALIFICATIONS

years,’ Mark told us. ‘In your last few years

a health and safety position with a

it’s firmly on the horizon, so you have to

construction, design and management

ARE WHAT EMPLOYERS AND

start thinking about what you’re going to

consultancy before his time in the Army

RECRUITERS WANT.’

do next.’

was even up. One year later he applied for

To support the transition from a

a role as a health and safety advisor with

He adds: ‘You know, one or two of

military to a civilian career, the Armed

the Building Safety Group and has worked

my Army friends have said to me, health

Forces fund vocational training through

there ever since.

and safety, is that not a boring job? And

The Building Safety Group, a not-for-

the Enhanced Learning Credits (ELC)

I always say, “Not at all, far from it!”

scheme. As a Royal Engineer, Mark initially

profit organisation, was formed in the

There’s a new challenge facing you every

considered using his to support a move

mid-1960s following the Aberfan disaster,

day. I’d hate to be sat in a factory or

into a trade such as plumbing, but after

an event that led to the deaths of 116

office churning out the same thing every

seeing a few posters offering health and

children and 28 adults. Following the

day. I get outside in the fresh air, I’m not

safety courses he decided to give that a go

tragedy, Bristol and South Wales-based

spending months away from home any

instead.

businesses clubbed together to pay for a

more, which is brilliant, and I’m meeting

retired policeman to visit construction sites

new and interesting people every day. It’s

‘HEALTH AND SAFETY SEEMED

in the area to ensure they were as safe as

good fun, it makes me happy and I get to

TO BE A POPULAR OPTION WHEN

possible, in a time that preceded the Health

help keep people safe from harm. Each to

IT CAME TO RESETTLEMENT

and Safety at Work Act.

their own of course, but for me it’s a very

TRAINING. THOSE THAT HAD MADE THIS CHOICE BEFORE ME

The Building Safety Group has

enjoyable and fulfilling role.’

expanded significantly since then and now provides around 20,000 construction site

To find out more about the NEBOSH suite

SEEMED TO HAVE GONE ON TO

inspections to its 800 member companies

of qualifications, read our feature on page

HAVE SUCCESSFUL CAREERS

each and every year. Mark is one of 35

34 or visit www.nebosh.org.uk Q

OUTSIDE THE ARMY TOO.’

38

‘Without the NEBOSH National General

February/March 2019

employees based throughout the UK who carry out health and safety inspections and

l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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You can still combine a number of these courses to make the best use of your Enhanced Learning Credits. Please contact us . at the details below to discuss your personal requirements.

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questonline.co.uk l February/March 2019

39

Q

YOUR ELC ON COURSE: TELECOMS

Is telecoms your calling?

If you’re thinking of a future career that involves you with technology at the cutting edge and where constant change is on the menu, why not connect with a fast-moving career in the telecoms industry?

based data applications, such as broadband information services and interactive entertainment, is pervasive. Indeed, the fastest growth is coming from (valueadded) services delivered over mobile networks.

If you’re thinking ahead to a career

What’s involved?

volumes of multimedia traffic, which is

in telecoms when you hang up your

elecommunications is a wide-

T

reflected in the skills required and the job

uniform, you need to be familiar with the

ranging, competitive and fast-

roles available.

term ‘information and communication

of career options. Driven by advances

the industry’s biggest revenue generator,

between the IT and telecoms industries

in communications technology, notably

but thanks to advances in network

mentioned above is demanding upskilling

mobile phones, the internet and broadband,

technology, telecoms today is less about

in telecoms to a profile more similar to

telecoms is fast becoming indistinguishable

voice and more about text (messaging,

that of the IT industry, with skills that

from IT. Many of the new technologies use

email) and images (e.g. video streaming).

were traditionally regarded as being IT-

broadband data networks carrying high

High-speed internet access for computer-

rather than telecoms-based now being

changing industry, offering an array

40

February/March 2019 l questonline.co.uk

Traditional phone calls continue to be

technology (ICT)’. Indeed, the convergence

To most people these days, mobile

THE DAY JOB: TELECOMS TECHNICIAN

telecoms means mobile or smartphones,

Telecoms technicians install, repair and

linked using radio and microwaves, and

maintain broadband, mobile phone and landline

masts and dishes seen all around. Satellites

telephone networks. They also work on satellite,

may also be used in both mobile and static

digital TV and fibre-optic systems. If you have

telecoms networks. Digital TV uses both

good practical skills, and can track down and

cable and satellite services, while 3G and

solve problems, this could the job for you.

4G technology, smartphones, tablets,

You need to be well organised, able to follow

personal digital assistants (PDAs) and

technical diagrams, and happy to work as part

quad-band devices are commonplace.

of a team or on your own. You will need a

Mobile telecoms

background and qualifications in a related area,

Fixed telecoms

like electronics, electrical servicing or computer

Fixed telecoms may include all the

networking.

As a telecoms technician you would install,

infrastructure necessary to run a local (LAN) or wide area network (WAN), and

test and repair communications and data

the links between the two. It may provide

communications systems, such as:

business services, telephones, television

O

fixed-line and mobile telephony networks

and much more besides, and may be used

O

copper-wire and fibre-optic cabling

to transmit voice, data, graphics or any

O

VoIP communication systems

combination of these. The most common

O

analogue and digital satellite systems

carriers of fixed telecoms are cables, made

O

wireless radio networks providing internet

from both copper and fibre-optics.

access via PCs, smartphones and tablets.

Your work could vary in scale from setting up a

Networks

communications network in a large organisation

Typically, a number of different

to the installation of a home satellite system.

commercial organisations will both provide

Your work could involve:

and share telecoms network facilities.

O

Signals pass through switches and links owned by many companies and rented by

and underfloor cabling O

testing and repairing faults in public and

O

working with aerial rigging and related

the service provider. The routing is up to the owner of the links, and a mobile phone

private switching exchanges

call will be just one message among those of many other phone users. However, over

equipment O

installing mobile and static antennae on

O

designing, building and testing

the next few years, there will be a move away from circuit-switched voice networks

required. To find out more about this,

laying, connecting and testing underground

buildings or masts

to a system that works completely through

telecommunications components and

the internet.

equipment.

Messages need protocols to ensure

you might want to take a look online at

they get to the right place. They may need

our ‘Computing and IT’ feature at www.

to be compressed and then decompressed,

questonline.co.uk/careers/career/

and they may be split into tiny fragments,

computing-and-it Also as with the IT sector,

with each one being sent separately and

If so, you are likely to have a number of

business and interpersonal skills are

the whole being reconstituted.

very transferable and marketable skills,

Source: National Careers Service

although these may need to be targeted

becoming more important too.

Skill up while serving

in a particular area. Even without the

IT industries means that voice and data

Each Service has its ‘expert’ telecoms

necessary technical background, you can

communications, which used to be two

staff in the specialist communications

still enter the industry, but probably be

separate areas, are now coming together

and electronics branches, although

at a lower level. Your personal qualities

and using the same communications

there may be other people serving who

are valued, as are the core skills you may

channels. Modern developments involve

have considerable expertise. Some will

bring, including map reading, first aid and

enlarging the capacity of links, increasing

have appropriate degrees and some

even an ability to work at heights. And of

global coverage, joining end-users

other relevant qualifications. You may

course, any relevant qualifications and

together, and providing more facilities over

have specialised in telecoms and/or

certifications you can get in the bag while

a greater number of networks.

electronics as part of your career pattern.

you’re still serving can only help your

The convergence of the telecoms and

questonline.co.uk l February/March 2019

41

Q

YOUR ELC ON COURSE: TELECOMS

THERE IS A WIDE RANGE OF RESETTLEMENT TRAINING COURSES IN THIS SECTOR

TRANSLATE YOUR SKILLS You need to discover the area of telecoms that is right for you, and for which you can reasonably expect to have the necessary qualifications and background. There is a wide range of

necessary to use equipment, its actual

resettlement training courses in this

use, and how to pass on that knowledge

sector, but it’s a good idea to talk with

to others. The academic background and

people already working in the industry

the principles of certain equipment use will

degree in telecommunications,

to try to establish a reasonable

be highly relevant to future employment,

data communications and digital

starting point based on your skills

so your aim should be to build up these

and experience. You should then look

qualifications. If your career path does not

Below are listed a few more courses you

for the courses and training that suit

include such courses, look at day release,

might like to consider (although please

you. The key is to start early and take

evening classes, open learning and the

note that this is a hugely diverse area,

suitable training, so that this can be

internet for opportunities to learn before

and job opportunities are increasing and

enhanced by self study, academic

you leave.

branching into many different kinds of

Which course?

O

qualifications and, ideally, an industry placement.

O

Engineering (Communication) O

workplace):

cause, so don’t forget that you can use

normally receive training from your

your ELC – see below – to work towards

employer, as well as ongoing courses to

qualifications at level 3 and above while

keep you up to date. You may also be able

serving and for up to five years after you

to work towards industry qualifications,

leave the Services.

such as: O

Get qualified!

O

through your employment and personal development while still serving. This is likely to be primarily to do with the theory

42

February/March 2019 l questonline.co.uk

foundation degree, HND or

communications.

O

level 3 Diploma in Telecommunication

Diploma in Engineering Computer Systems and Telecoms

Once you have left the Forces, you will

As noted above, you can gain qualifications

HND in Electrical or Electronic

O

BTEC level 3 Extended Diploma in ICT Systems and Principles, or Networking and Systems Support

O

NVQ level 2 Installing Structured Cabling Systems

O

seven-hour online course for

Systems

employees working in the area of

level 3 (NVQ) Diploma in Cabling

Voice Switching (combining telephony,

Installations

telecoms and Voice Over Internet

level 3 (NVQ) Certificate in Rail

Protocol).

Engineering Telecoms Installer

As well as these, many other courses will give you everything from a basic introduction/refresher course to a doctorate.

O

Short (one to five days) courses in, for example, wireless communications, IP networks, traffic engineering or managing product development provide basic information that will enhance your skills in many work environments or help you to choose a specific skills area before seeking higher levels of training. These short courses are often privately run and tailor-made, and costs vary but may typically start at around £600 for one day, £1,000 for one/two

O

days and £1,400 for four/five days.

or more. Typically, costs range from

the research and development of new

Longer part-time or full-time courses

around £10,000 to £60,000, but at this

products, and project management.

are likely to result in, for example,

level of study there may be funding

BTEC diplomas (i.e. an IT and Telecoms

opportunities. These qualifications

Use your ELC

Professional Intermediate or Advanced

would lead to management and

Under the ELC scheme, a wide range of

Apprenticeship). These courses will

consultancy roles.

learning can be taken, provided it is offered

take one year minimum and contain

O

by an approved provider listed on the ELC

an element of workplace learning.

Finding employment

website at www.enhancedlearningcredits.

You may need up to five GCSEs to

There are various ways in to the industry.

com and is at level 3 or above. For full

gain entry on to a course at this level;

To become a telecommunications

details of how to make the most of

alternatively, you may need to gain

technician for instance (see panel),

your ELC, refer to the in-depth features

other relevant qualifications (such

you may be able to complete an

as maths and English) alongside

apprenticeship with an electronics,

apprenticeship training. This level of

telecommunications or IT company.

study will ensure good progression

Vacancies in your area will depend

through your chosen industry.

on the local jobs market and the

More complex training includes

types of skills employers need from

undergraduate degrees such as

their workers. Alternatively, you may

Electronics with Satellite Engineering,

be able to get a trainee position with

master’s such as Telecommunication

an installation company if you already

Engineering, and doctorates such as

have experience and/or qualifications in

Intelligent Systems and Networks.

electronic or electrical engineering, or

Professional doctorates are the more

servicing. If not, you could take a college

obvious choice for those wishing to

course to gain qualifications in these areas.

go straight into a work environment,

As data (IT) and telecommunications

Q

rather than staying in academia or

systems continue to merge, demand

research. Although entry requirements

is increasing for technicians who have

can vary and are sometimes negotiable,

skills in both fields, especially wireless

generally you need A-levels to take

broadband technologies and VoIP.

a degree and you need a degree to

Typical employers include telephone and

progress to master’s or PhD study

broadband network providers, mobile

(although search for our features on

phone operators, cable, satellite and digital

Access to HE Diplomas elsewhere on

TV companies, rail signal engineering and

this website, as these can – as their

power transmission companies. There may

name suggests – help you access higher

also be opportunities with the Ministry

education without the conventional

of Defence, the police and emergency

qualifications in hand). Length of time

services.

to complete this level of study can vary; part-time, it could take six years

elsewhere in this magazine and on the

With more experience, you could progress to network planning and design,

QUEST website. Q

KEY CONTACTS

Confederation of Aerial Industries Ltd 01923 803030 office@cai.org.uk www.cai.org.uk @CAILtd Fibre Optic Industry Association 01763 273039 secretary@fia-online.co.uk www.fia-online.co.uk Institute of Telecommunications Professionals (ITP) 01932 788861 enquiries@theITP.org www.theitp.org @ITPnetwork Society of Cable Telecommunication Engineers (The Society for Broadband Professionals) 01923 815500 office@thescte.eu www.scte.org.uk @scte_

questonline.co.uk l February/March 2019

43

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

Based in Ipswich (Suffolk), our training services have been fundamentally recognised as being pro-active, effective and, above all, technically competent. This program gives the candidate the required competencies to become a railway Signalling Installer.

The training is an intensive 6 week course, filled with all the safety critical, signalling, technical and electrical knowledge needed to pursue a career within the rail industry.

By completing all of the modules listed below, this program is delivered in accordance with the IRSE (Institute of Rail Signa l Engineers) licensing scheme conditions. As such, the program satisfies the knowledge requirements that enable delegates to apply for licensing after the appropriate experience criteria has been met. This program is mapped towards achieving IRSE category 1.2.210 and includes the competences required for registration with the Engineering council at the grade of EngTech.

(The Engineering Council stipulates a minimum education requirement Equivalent to BTEC L3 or NVQ L3).

x

SPWEE (Safety Precautions when using Electrical Equipment)

x

Small Plant / Small Tools

x

Electrical Principles

x

Manual Handling

x

First Aid (Highfield Certified)

x

Basic Diagram Reading

x

EISS (Electrical Installation Signalling Systems)

x

BS1 (Basic Signalling 1)

Venue: 91 Dales Road, Ipswich, IP14JR RT Training Solutions is a trading name of RT Infrastructure Solutions Ltd Âą Company registration No: 06903399. Registered in England and Wales

NVQ Level Diplomainin Railway NVQ Level 3 3 Diploma Railway ! '7'- +1-0.# +/ #+-8#9 Engineering Overhead Line Competence Construction /)+/''3+/) 7'3*'#& +/' 0/4536%5+0/ Engineering Technician (QCF)

(RQF)

Akona Ltd is a Training Solutions Company specialising ,0/# 5& +4 # 3#+/+/) 0-65+0/4 0.1#/9 41'%+#-+4+/) in the delivery of various vocational training packages. +/ 5*' &'-+7'39 0( 7#3+064 70%#5+0/#- 53#+/+/) 1#%,#)'4 We offer a wide variety of rail courses and in 2014 "' 0(('3 # 8+&' 7#3+'59 0( 3#+- %0634'4 #/& +/

opened a brand new indoor practical rail training centre.

01'/'& # $3#/& /'8 +/&003 13#%5+%#- 3#+- 53#+/+/) %'/53' Akona Ltd is an NSARE approved provider of Overhead ,0/# 5& +4 #/ #11307'& 1307+&'3 0( 7'3*'#& line Electrification Training which meets to Network Rail -+/' 0/4536%5+0/ 3#+/+/) 8*+%* .''54 50 '5803, #+- Standards.

5#/&#3&4

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0/5#%5 4 Visit: www.akonD.biz !+4+5 Email: info@akona.biz .#+- 53#+/+/) #,0/# $+: Tel: 01928 518004 '-

Rail Course List: #+- 0634' +45 Personal Track Safety AC '340/#- 3#%, #('59 /+5+#- Personal Track Safety DCCR

OLEC 1

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OLEC 3 NVQ Level 3 Diploma in Railway Engineering ! '7'- +1-0.# +/ #+-8#9 /)+/''3+/) 7'3*'#& 194 /HYHO 'LSORPD LQ 5DLOZD\ (QJLQHHULQJ +/' 0/4536%5+0/ Technician Competence (RQF) 2YHUKHDG /LQH &RQVWUXFWLRQ 4&)

44

February/March 2019 l questonline.co.uk

This Level 3 Qualification includes: *+4 '7'- 6#-+(+%#5+0/ +/%-6&'4 xâ&#x20AC;˘ Personal Track Safety DCCR (PTS) '340/#- 3#%, #('59 /+5+#- xâ&#x20AC;˘ Health and Safety Training (Working '#-5* #/& #('59 3#+/+/) "03,+/) Safely at Heights, Moving and Handling, #('-9 #5 '+)*54 #/6#- #/&-+/) Manual Handling, Harness Safety, Fire #3/'44 #('59 +3' 8#3'/'44 #/& Awareness and Emergency First Aid) .'3)'/%9 +345 +& xâ&#x20AC;˘ Overhead Line Electrification Level 1 /&64539 0..0/ /&6%5+0/ (OLEC 1) â&#x20AC;˘ 7'3*'#& +/' -'%53+(+%#5+0/ '7'- x Overhead Line Electrification Level 2

(OLEC 2) â&#x20AC;˘ 7'3*'#& +/' -'%53+(+%#5+0/ '7'- x Overhead Line Electrification Level 3

(OLEC 3)

*' %0634' 8+-- $' %0.1-'5'& +/ 063 +/&003 The course will be completed in our brand 13#%5+%#- 3#+- 53#+/+/) %'/53' #/& +/%-6&'4 new indoor practical rail training centre 13#%5+%#- 53#+/+/) 4'44+0/4 %-#44300. and includes practical training sessions, 4'44+0/4 #/& #44'44.'/54 classroom sessions and assessments. can offer you a rail For this qualification we 4 ,0/# 5& +4 #/ #11307'& sponsor and employment opportunities.

53#+/+/) 1307+&'3 5*+4 26#-+(+%#5+0/ %#/ $' (6/&'& $9 /*#/%'& '#3/+/) 3'&+54 As Akona Ltd is an ELCAS approved training provider this qualification can be funded by Enhanced Learning Credits.

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

CONNECT WITH US

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questonline.co.uk l February/March 2019

45

Q

YOUR ELC THE ACCESS TO HE DIPLOMA

Learning for life Making learning work for you

Speaking at the World Education Conference in January 2019, the English Education Minister, Damian Hinds MP,1 said: ‘It’s not only that a good education helps you find skilled, rewarding work. It’s that everyone should have a chance to discover the joy that comes through learning.’ Access to Higher Education (HE) Diploma students know from personal experience the joy of learning and the important role it plays in their personal development. or many Access to HE students,

change their career pathways. There was

courses are now available online, making

the Diploma has changed their

a good atmosphere of mutual support,

them accessible to more people than

lives and helped them pursue

and to this day I am still in contact with

ever. Access to HE Diplomas are available

a graduate profession or to gain

many of my classmates.’ Richard is now

to Service personnel and their families

promotion. Course tutors provide a

studying towards a PhD and has almost

stationed overseas.

supportive, encouraging, yet challenging,

succeeded in his dream to become a

environment to help adults make the

research scientist.

F

transition to higher education. Students

with disabilities and the able-bodied.

also use their life experiences to support

like Richard take their first step to a

Education gives people the skills and the

their studies and one another, developing

graduate career by starting an Access

knowledge to make choices, to change

strong support networks to help them

to Higher Education Diploma, learning

direction or to maintain their path. It can

through the challenges of the course, and

the specific skills they need to help

also open doors, providing opportunities

beyond.

them succeed on a degree. Access to HE

that were previously unavailable. It can

Diplomas are available in a wide range of

also help us to understand ourselves

says, ‘The other students were all of

subjects, including engineering, business

better, which may help us feel happier.

the same mind-set; they were there to

and health (including nursing). Many

Former bricklayer Richard Deacon

46

Each year, more than 35,000 adults

Education can empower. It empowers everyone, male and female, those

1 www.gov.uk/government/speeches/secretary-of-state-opens-education-world-forum-2019?utm_source=38bde362-a159-48f5-bf97-8b7c638345bb&utm_medium=email&utm_ campaign=govuk-notifications&utm_content=daily

February/March 2019 l questonline.co.uk

‘As a teenager I was convinced that people like me couldn’t go to university’

Students successfully completing a

studied may vary between different Access to HE providers. This means the

QAA-recognised Access to HE Diploma

Diploma continues to meet local skills

will have the balance of their Advanced

needs, as it has for more than 40 years.

Learner Loan cancelled when they

It can also address national priorities –

complete their university studies.

for instance, for many years, more than

You may also use Enhanced Learning

50% of Access to HE students have

Credits towards the tuition fees for an

gone on to become nurses, supporting a

Access to HE Diploma, and, if you’re

national need.

eligible, you may use the publicly funded FE/HE scheme to pay for your Access to

‘The Access to HE course is

HE and university studies. It is important

nothing like school. The tutors

to look into your funding options

are very supportive, and I think

carefully to make sure you make the best

they recognise how life changing

choice for you. Access to HE providers,

Nneka Akudola (pictured) became a

the Access to HE qualification can

your education officer or transition staff

criminal barrister after completing an

be. Life skills, experiences and

should be able to help you choose the

Access to HE course in legal studies. She

personal stories are all valued on

best route.

had four GCSEs and was working long

the Access to HE course, as well

hours as a waitress for very little reward

as the main study curriculum,

when she decided to try Access to HE.

which I have found very

Nneka didn’t have any firm career ideas

interesting and challenging.’

Opportunities for members of the Armed Forces and their families

when she started her studies – she just

Simon Hatch, former

The launch of the Armed Forces

wanted a degree. She was accepted for

Access to HE student

Flexible Working Act last year, and the

a place to study law at Cardiff University

announcement of a new scheme to

and was accepted to the bar a year after

support spouses’ employment, providing

graduating. She says, ‘I definitely couldn’t

vocational training, should offer more

have taken a degree without first

opportunities for members of the Armed

completing the Access to HE course.’

Forces and their partners to invest

The Access to HE Diploma is a

in their education. The Act enhances

qualification designed specifically to

serving personnel’s ability to serve part-

prepare adults to succeed in higher

time should their circumstances change.

education by giving them the skills, subject knowledge and confidence they

to pay money in advance, and tuition and

students successfully complete an Access

living cost loans are not like commercial

to HE Diploma and are accepted onto

loans. If you live in England, you may also

higher education courses. Around half

receive a childcare allowance grant that

of these students are aged 25 or older.

doesn’t need to be repaid. You can see

Many left school with few qualifications.

if you get help for childcare using the

Access

to Higher Education

n?

able to afford university. You don’t need

providers. Every year, more than 25,000

r Loa

Many people worry that they won’t be

and is recognised by UK higher education

earn e

environment. It is equivalent to A-levels

FUNDING AN ACCESS TO HE DIPLOMA

che

ced L

calculator on the gov.uk website, here:

£

Es E/H

Can I afford it?

F PF-

need in a supportive and encouraging

www.gov.uk/childcare-calculator Many

There are more than 300 providers of

universities also offer bursaries to help

Access to HE Diplomas, covering England,

with the cost of going to university.

Wales and Northern Ireland. The Diploma

Tuition fees for Access to HE Diplomas

O

Advanced Learner Loan

O

PF-FE/HE scheme

search on our website (see ‘Find out

vary. However, if you take out an

O

Repayments start when

O

Be registered with

more’) lists all QAA-recognised Diplomas

Advanced Learner Loan to pay for your

and providers. A number of these

Access to HE studies, the fees will be

providers and Diplomas are also listed on

around £3,250. The government-backed

the ELCAS website.

scheme makes Advanced Learner Loans

when HE course

available to eligible students aged 19 and

completed

Unlike many other qualifications there is no national curriculum for Access to

over. More information is available on

HE Diplomas, therefore the subjects

gov.uk

Adva n

? me

What do people study?

you earn more than £25k O

ELCAS O

Balance written off

Meet scheme requirements

O

Scheme pays for AHE Diploma and a degree

questonline.co.uk l February/March 2019

47

Q

YOUR ELC THE ACCESS TO HE DIPLOMA

Repayments start the April after you

Continue your learning journey and take your route to higher success â&#x20AC;Ś

complete or withdraw from your course.

O

ADVANCED LEARNER LOAN REPAYMENTS You pay back your loan (plus interest)

Take the first step â&#x20AC;&#x201C; think about what

O

Look on the Access to HE website

more than ÂŁ25,000 a year. Your

and read the real-life stories â&#x20AC;&#x201C; search

repayments will stop if your income

for Diplomas (by location, subject,

drops below ÂŁ25,000 a year. Your annual

provider or type of study).

repayment amount will be 9% of any

O

income you earn over ÂŁ25,000.

DÄ&#x201A;ĹŹÄ&#x17E; ĹśÄ&#x17E;Ç Ä¨Ć&#x152;Ĺ?Ä&#x17E;ĹśÄ&#x161;Ć?

Talk to your education advisors (find out about doing maths and English

Example Your monthly repayments would be:

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Ä&#x17E;Ç&#x20AC;Ä&#x17E;ĹŻĹ˝Ć&#x2030; Ä&#x201A; ĹśÄ&#x17E;Ç Ć?ĆľĆ&#x2030;Ć&#x2030;Ĺ˝Ć&#x152;Ć&#x161; ĹśÄ&#x17E;Ć&#x161;Ç Ĺ˝Ć&#x152;ĹŹ

subject area you would like to study.

when you finish your course and earn

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hĆ?Ä&#x17E; Ç&#x2021;ŽƾĆ&#x152; Ä&#x17E;Ç&#x2020;Ĺ?Ć?Ć&#x161;Ĺ?ĹśĹ? Ć?ĹŹĹ?ĹŻĹŻĆ? Ä&#x201A;ĹśÄ&#x161; ĹŻÄ&#x17E;Ä&#x201A;Ć&#x152;Ĺś ĹśÄ&#x17E;Ç Ĺ˝ĹśÄ&#x17E;Ć?

GCSEs before you start if you donâ&#x20AC;&#x2122;t

Find out more

already have them).

You may find the following websites

Check your funding options â&#x20AC;&#x201C; could

helpful.

ÂŁ15 a month â&#x20AC;&#x201C; if you earned ÂŁ27,000

you get an Advanced Learner Loan?

O

a year

(QAA-recognised Access to HE

ÂŁ37 a month â&#x20AC;&#x201C; if you earned ÂŁ30,000

Diplomas are eligible for Advanced

a year

Learner Loans and the balance of

O

the loan will be cancelled when you

O

Real-life stories: www.accesstohe. ac.uk Access/Pages/AHE4SP.aspx

O

complete your HE studies.)

Source: www.gov.uk/advanced-learner-

Access to HE website: www.accesstohe.ac.uk

Diploma database: https://ava. accesstohe.ac.uk/SubSites/ PublicSearch/search.aspx

loan/repayments

YOU MAY USE ELC TOWARDS THE TUITION FEES FOR AN ACCESS TO HE DIPLOMA

O

Advanced Learner Loans: www.gov.uk/advanced-learner-loan

O

Enhanced Learning Credits: www.enhancedlearningcredits.com

O

UCAS: www.ucas.com Q

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Performance People Ltd The Coach House 10 Townsend Road Shrivenham Oxfordshire SN6 8AS

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February/March 2019 l questonline.co.uk

Q

YOUR ELC HELP AND ADVICE

Useful contacts ii` Ì Ü Ài¶ iÀi½Ã Ü V> i « o or general enquiries about the scheme, eligibility and

leavers on resettlement. Education and Resettlement Staff

qualifications, seek advice from the following single-

seeking further clarification of sS instructions should contact

Service education and resettlement staff in the first

the relevant SO2 Retention and Resettlement in Regional

F

instance, not ELCAS. ELCAS’s role is to administer applications,

Command (RC) – DII: RC-Pers-ETS-N-RetResSO2 or RC-Pers-

not provide advice and guidance on eligibility or education/

ETS-S-RetResSO2 or Civ:

learning or resettlement needs. Policy helpline details are as

(

follows.

O

RAF: Personal Learning Advisors (PLAs), and Resettlement

RN: RN/RM Education and Resettlement Officers (EROs), Naval

and Education Coordinators (REC) at RAF Learning Centres.

Education and Training Support Officers (NETSOs) and Naval

Education and Resettlement Staff seeking further clarification

Resettlement Information Officers (NRIOs) at RN/RM Learning

of sS instructions should contact SO2 Accreditation at DII:

Centres. Education and Resettlement Staff seeking further

’22TrgGp-CTS-AndEWg-SO2’ (

clarification of sS instructions should contact SO3 EL3R, at DII:

266888)

‘NAVY TRG HQ-EL3R RESET SO3C’ ( O

O

Army-ELC-Veterans@mod.gov.uk

Mil: 94391 7580 Civ: 01264 381580)

Mil: 95751 6888 Civ: 01400

Mil: 93832 5954

Civ: 02392 625954)

In addition, advice on any aspect of the ELC and FEHE schemes is

Army: Individual Education and Resettlement Officers (IERO),

available from:

at Army Education Centres, which must be used by Service

People-TESRR-ResetOffice@mod.uk Q

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Your one-stop guide to personal development and education opportunities, improving your career prospects and the funding sources available help you do it

Personal development and education opportunities What is Personal Development (PD)?

PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: >> to improve knowledge for personal interest >> to be introduced to new ideas or skills >> to broaden horizons

>> to enhance in-Service career prospects >> je ]W_d gkWb_ÓYWj_edi

>> to prepare for a second career

F: medÊj `kij ^Wff[d$ Oek ckij jWa[ ij[fi je ÓdZ ekj m^WjÊi WlW_bWXb[ WdZ Z[Y_Z[ m^Wj oek mWdj je Ze$ Ki[ j^[ Ôem Y^Whj X[bem Wi W ]k_Z[

Other sources of information include:

Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)

A PD Route Map

>> >> >> >> >> >> >> >>

Individual decides: >> ikX`[Yj je X[ ijkZ_[Z WdZ gkWb_ÓYWj_ed _\ Wdo >> level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) >> mode of study (e.g. short courses, distance learning)

kd_j [ZkYWj_ed eh jhW_d_d] e\ÓY[h in-Service publications in-Service education centre local library or civilian college the internet Quest magazine friends and family Quest website: questonline.co.uk

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In-Service

Local colleges or training providers

Distance/ open learning

eLearning – the Defence Learning Environment (DLE)

PD can mean anything from career courses to sports and adventurous training courses.

See Q for other options for Service personnel

A range of further education (16+) and higher education (degree and above) courses are available.

Ask your education/training e\ÓY[h eh beYWb Yebb[][%b_XhWho for a brochure

College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available

There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet.

The Defence Learning Environment (DLE) is the MOD’s central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills.

Readily available via your Defence Gateway account. Visit http://www.da.mod.uk/ Courses/Online-E-Learning/DLE or www.defencegateway.mod.uk

Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details.

Course complete? Look for your next learning!

Distance Learning

Q

Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and ÓdWdY[ $

Je ÓdZ ekj ceh[" Y^[Ya ekj j^[ Whj_Yb[ WXekj Z_ijWdY[ learning on page 24.

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College Courses

Q

You may prefer to attend a part-time class, or short course, at a local college. Your education e\ÓY[h cWo ^Wl[ j^_i _d\ehcWj_ed je ^WdZ WdZ ceij colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making Wdo ÓdWdY_Wb Yecc_jc[dj$ Oek cWo Wbie X[ WXb[ je claim the SLC and ELC. In addition, many in-Service [ZkYWj_ed Y[djh[i hkd YbWii[i if[Y_ÓYWbbo \eh <ehY[i people and families, especially overseas. Some are free and most are discounted for families. Contact oekh [ZkYWj_ed%jhW_d_d] e\ÓY[h \eh Z[jW_bi$

Personal Development Record (PDR)

Q

Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development.

7ia oekh [ZkYWj_ed%jhW_d_d] e\ÓY[h m^[h[ you can get your copy.

Key: Q Service personnel

Sources of advice and finance Standard Learning Credits

Q

The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.

Enhanced Learning Credits

Q

The ELC scheme offers currently serving or former Service personnel access to a first full level 3 (GCE A-level or vocational equivalent) or a first higher education (HE) qualification (e.g. a foundation degree or a first undergraduate degree or equivalent) free from tuition fees.

The ELC lower tier offers up to three payments of up to £1,000 in three separate financial years; the higher tier offers up to three payments of up to £2,000 in three separate financial years.

A new Publicly Funded Further Education/Higher Education ELC was created in 2016. It’s an aggregated lower-tier award, which is a single payment of up to £3,000 for those with six or more years of qualifying service, which will count as all three awards.

You must make a contribution to your learning of at least 20% of the cost, and must discuss your plans with your line manager and education adviser before making any financial commitment.

Detailed information about ELC can be found in the first half of this magazine.

For full details visit www.enhancedlearningcredits.com

Individual Resettlement Training Costs grant

Q

The IRTC grant is available to Service leavers with six or more years’ service and all Medical Discharges. It is a contribution to training costs and can be used internally at the Resettlement Training Centre (RTC) Aldershot, or at a Regional Resettlement Centre (RRC) for vocational training courses. It can also be used externally for training with CTP Preferred Suppliers.

IRTC is available for tuition fees up to a maximum of £534. A range of courses at the RTC Aldershot is delivered within the MoD contract, called Contract Funded (CF) training. These courses are pre-paid by the MoD and only ‘cost’ the Service leaver time and a portion of their £534 allowance. No money changes hands for the training but days and funding are deducted from the GRT allocation at a rate of £26.70 per day. The £534 gives access to up to 20 days of CF training. Any exam or registration fees are extra and payable by the student, but other allowances may be available to help with these.

The CTP also offers a range of courses that are not within the MoD contract.

These are known as Non-Contract Funded courses and you can use your IRTC grant or ELC to pay for these.

Professional and Career Development Loans These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year’s work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered.

The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.

You can also check online to see if you are eligible – visit www.gov.uk/career-development-loans

QUEST questonline.co.uk

Key: Q Service personnel

Armed Forces Compensation Scheme

Q

The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation.

For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info

Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well.

If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com

University Short Courses

Q

The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services.

Further details are available from education/learning centres or search in DINs.

learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help.

Advisers can answer questions on any aspect of learning.

The website address is www.learndirect.com The freephone number is Tel: 0800 101901.

Jobcentre Plus Finding a job Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre.

When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).

Benefits If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits calculators’ pages (www.gov.uk – search for ‘benefits calculators’).

To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages (www.gov.uk – search for ‘Jobseeker’s Allowance’).

You can also claim by phone by calling Jobcentre Plus on 0800 055 6688.

There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.

Armed Forces Champions

Q

Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)

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HUB THE

THE HUB

>> Course and training options, transition news and reader reports >> CONTRACTOR ADVICE

Avoid the umbrella trap Former Royal Engineer Rob Burgess (pictured) on the pitfalls of umbrella companies for self-employed contractors – and how he can help you avoid them …

On 31 March 2016, I was medically discharged from the Royal Engineers after 15 years and set free into the big wild world of civilian life. I was a fresh-faced, requalified gas engineer. I started to work for myself, with my brandnew business, and expected the phone to be ringing off the hook non-stop!

How wrong was I?! I searched everywhere for work and finally there came an opportunity to work for a very well-known British gas company … I was delighted to get this job as it was my first test in the real world. On completion of initial training, I was told I’d get a £1000 payment – which I was happy to take for spending two weeks sitting in a classroom and taking a few practical tests.

During the course, however, my agency informed me that I’d need to be with an umbrella company. For what? I’d be working indoors not outdoors! Why did I need an umbrella? I’m an engineer!

Unbeknown to me, an umbrella company is there to deal with payments for you when contracting. They sort out your tax and national insurance so you don’t have to worry about anything apart from being paid. Or so I thought.

In fact, what happened was that I was forced into the agency’s Preferred Suppliers List (PSL) of umbrella companies. What right an agency had to force me into a payment system for my own work was beyond me, and illegal.

When agencies do this, they’ll have fingers in different pies and getting kickbacks per contractor, so while they’re watching Man United play in Dubai on a friendly, you’re paying for it and losing out on money, which is highly unfair when all they do is press a few keys and earn commission on the real workers. Sometimes you can’t help this happening, so you just have to suck it up and find another route, but keeping your money coming in is vital while looking elsewhere.

With all the messing around and failures, I wasn’t earning, I ended up losing the £1000 bonus and almost went bankrupt. After a year of trading on my own and clawing back financially, my injuries proved to be too much, so I had to give up my business and retire from a physically active job.

Out of the frustration of what had happened to me, I decided to do some research on umbrella com¬panies and hopefully help out agency workers that could end up in the same financial dilemma I did. I found a company that doesn’t involve itself with the agencies and is actually a protector, in some way, for contractors, so I applied for a job – and got it!

Now I spend my time contacting ex-military recruitment agencies, helping out as many war heroes as I can, as well as the RAF Regt, getting them the correct information and guidance they need to get into the contracting world.

This isn’t an advert. I’m getting nothing for this. I just want to throw protection over my Veteran family so that, if you’re planning on going into this world, I want to let you know that I can give you the help I myself needed.

If you need any help, support and advice, then please do get in touch: rob@comparetheumbrella.co.uk

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>> FUNDRAISING NEWS

Amey reaches £200,000 fundraising milestone for SSAFA, the Armed Forces charity In 2016, Amey entered into a charity partnership with SSAFA, the Armed Forces charity, chosen because it encompasses all three Services. It made a huge commitment to raise £250,000 within the five years of its contracts and wondered if it had set its sights too high but passed the £200,000 mark with its fundraising well ahead of time.

Achieving this monumental milestone has been possible only thanks to the generosity of Amey’s employees and supply chain partners. Over the past three years, they’ve supported SSAFA’s Big Brew Up, climbed mountains, trekked across rocky terrains, held family fun days, made epic journeys on bicycles, and taken part in raffles and fundraising events. Two of Amey’s senior managers have even become SSAFA mentors themselves, so they can offer practical support and guidance to those leaving the Services and struggling with the transition from military to civilian life.

Says Sir Andrew Gregory, chief executive of SSAFA, the Armed Forces charity: ‘We would like to say an enormous thank you to Amey for its support since it became one of our corporate partners. Due to its efforts, it has raised £200,000 in aid of SSAFA over the past three years; that is a phenomenal achievement. The money raised goes directly towards funding SSAFA’s mentoring service, which supports Service leavers and their families as they settle back into civilian life. Thanks to Amey’s commitment, we can continue to provide this service to those who need it most.’

Follow Amey on Twitter @Ameyplc or Facebook @AmeyCareers

>> CHARITY EVENTS

>> STOP PRESS Social housing to be prioritised for former Service personnel with PTSD

Go wild for Rival Survival Challenge in aid of charity

Former Service personnel suffering from PTSD or other mental illnesses will be prioritised for social housing under new proposals. New measures could help councils ensure that members of the Armed Forces and Veterans suffering from mental ill health are given priority for social housing. Divorced partners of Armed Forces personnel will also benefit for the first time. The government’s ambitious and targeted £9 billion affordable homes programme will deliver 250,000 homes by March 2022, including homes for social rent.

Soldiering On Awards announce 2019 finalists

Are you ready to put your survival skills to the test and survive for 48 hours in a mystery outdoor location for charity?

Teams, groups and individuals can put their survival skills to the test this May, while raising funds for a Veterans’ charity.

Cornish sailing charity Turn to Starboard is hosting a gruelling Rival Survival Challenge at a mystery rural location in Devon on 10 May. The charity is looking for volunteers to go back to basics in a series of exciting and realistic survival scenarios and sign up for the 48-hour challenge.

Working in teams, participants will brave the wilderness while testing their mental and physical stamina, speed and creativity to outscore opponents and take home the winner’s trophy. Experienced survival instructors will be on hand to give advice on essential survival skills such as shelter building, fire lighting, bush craft, water purification, self-sufficiency, foraging and natural navigation.

The fun event will take place at mystery location on the south coast of Devon across varied terrain including ancient woodland, secret beaches, smugglers’ coves, rivers and historic buildings. Says event marketing

coordinator, Izzy Galloway: ‘Whether you are looking to take part as an individual, with friends or work colleagues, Rival Survival is a great event for team bonding, learning new skills and having plenty of fun! Those brave enough to sign up will be deprived of modern amenities for 48 hours and will take part in a series of military-themed challenges against other teams.

‘Entrants can expect to build a shelter, light a fire, forage for food, navigate the terrain, swim, kayak, make a raft from natural materials, learn emergency first aid and evacuation skills, and tackle an assault course before zip wiring to the finish line.

The challenge is open to everyone, including individuals, groups and corporates, and no previous experience is necessary. A team of friendly and professional survival instructors will be on hand to guide you through the challenges while teaching you a wide range of valuable skills. The contest will finish with a prize-giving ceremony and a well-earned barbeque on Sunday.

‘Registration costs £25 per person and, although you are not required to hit a sponsorship target, we would really appreciate it if you could try to raise some extra money to help us support injured Veterans and their families.’

The event is open to everyone aged 16 and over, and suitable for those with a reasonable level of fitness. If you would like to enter, or donate to the fundraising challenge, contact Ellen on 01326 314262 or ellen@ turntostarboard.co.uk To find out more, visit turntostarboard.co.uk/rival-survival or watch the promo video here: www.youtube.com/ watch?v=g_f214L4P6o&t=2s

The 2019 finalists have been announced for each category in the Soldiering On Awards, celebrating the best of the Armed Forces community. Two of the categories, the People’s Choice Award sponsored by Thales and Pets at Home Animal Partnership Award, will be decided by a public vote, which will open at 8pm on 13 February. You can vote at www.soldieringon.org The winners will be announced at a prestigious black tie event at the Westminster Park Plaza on 5 April.

For a full list of the nominees, visit www.soldieringon.org

The Royal British Legion launches branch for LGBTQ community The Legion is encouraging LGBTQ+ Veterans, those currently serving and civilians, many of whom have previously been stigmatised within the military, to join the new national branch, which will recognise and remember the contribution of the LGBTQ+ community to the British Armed Forces, and raise awareness of the Legion services accessible to this currently under-represented group. The branch is open to Veterans, those currently serving and civilians, from across the UK. To become a member please visit www.britishlegion.org.uk/membership

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THE HUB

>> START-UP SUCCESS

Army spouse’s online support platform for Forces community Natalie Trezise had spent enough time as a Services spouse – seeing families pack, move and settle down in new posts – to know that there was a very real gap in the Armed Forces community for a localised information service that families could tap in to when moving into new communities.

Natalie’s partner is an officer in the Army and, as his spouse, she has first-hand experience of the effort required to manage moving a home and a family. ‘It was this feature of life as a Forces wife that helped me to create YourHomePatch,’ she says. ‘I wanted to create a resource that would help Forces families cope with the perpetual change and upheaval of relocations by providing one constant, go-to source of information about their new home patch.’

Natalie’s gut instinct triggered a business idea based upon the feeling that ‘it just must be easier than this’ to move into a new patch.

She attended an X-Forces Enterprise (XFE) workshop (Empowering Through Enterprise), which helped her to get her idea off the ground. And, with the support of an XFE mentor, she launched yourhomepatch.com – the online one-stop-shop that helps Forces families settle into new postings by providing information on camp information and local amenities.

Natalie has ambitious plans and will be covering all military postings in the UK and abroad, to provide a truly comprehensive experience. Her advice to others thinking of setting up a business is simple: ‘Speak to people! Don’t be afraid to ask for help. Call up big companies and ask them your burning questions, because even if you can’t afford their services, 9 times out of 10, they are only too happy to assist with free advice, or point you in the direction of someone who can provide what you need, within your budget.’

To find out more, visit www. yourhomepatch.co.uk and, if like Natalie you are considering self-employment, X-Forces Enterprise offers a series of free SelfEmployment Discovery Workshops, which you can read about at http://bit.ly/xfevents For some other X-Forces success stories turn to page 6 of this issue.

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TSG offers new pathway to a career in covert surveillance

The Surveillance Group (TSG) recently announced the launch of its brand new training course and qualification, IQ Level 4 Certificate in Covert Surveillance Operations.

The UK’s leading operational covert surveillance provider, TSG has a wealth of experience in the operational aspects of surveillance. Being committed to practising what it preaches, the company, unlike many training-only providers, regularly employs top candidates successfully completing its courses and, as a result, more than 95% of its operational workforce are ex-military.

The new certificate is designed to develop and provide formal recognition of learners’ knowledge, understanding of and competence in surveillance techniques. It is aimed at those who wish to gain a recognised qualification, whether they are new to the

investigative or law enforcement sectors, or have a professional background in military surveillance operations and intend to engage in CPD. The skills developed will be relevant to individuals with a military background carrying out resettlement training prior to civilian life.

To coincide with the launch of the new qualification, the business will be actively recruiting four new surveillance operatives off the back of its next training courses. Says TSG CEO Tim Young: ‘As a business providing surveillance training and qualifications for individuals, we feel it is important to put our money where our mouth is when it comes to offering opportunities. While we recruit only the best people coming through our courses, we also offer free “Insight to Industry” days to set out the potential for employment within the industry as a whole.’

The next Insight to Industry day is on 22 February. To find out more about the new course, Insight to Industry days or TSG visit www.thesurveillancegroup.com/training See the advertisement on page 31

>> IN PRINT

Make your dream career happen In his new book, former pro-cyclist turned professional adventurer, Derek Loudermilk, reveals the secrets of revolutionising your career, building relationships and staying ahead in today’s competitive, fast-paced world Everybody knows somebody who makes life seem almost effortless – they really connect with people, exude charisma, adapt to any situation, enjoy success in careers they love and, most importantly, they make things happen. These people are the Superconductors.

But what is it that sets these Superconductors apart? And can anyone learn the skills that are invaluable in today’s fast-paced world, such as charisma, creativity and the ability to connect with people?

A new book by business coach and professional adventurer Derek Loudermilk reveals how it’s possible for anyone to become a Superconductor, providing a practical

framework to help you create real, sustainable, repeatable career success. During the course of writing this book Derek interviewed hundreds of successful entrepreneurs in dozens of countries around the world to understand their methods.

Superconductors explains how a steady career path is now a thing of the past, but by adapting, learning and building positive relationships, you can build a successful career doing the things you truly love. It is a book for anyone who wants to future-proof their career and equip themselves with the essential skills that cannot be replaced by artificial intelligence and automation, such as creativity, charisma, confidence, constant learning, storytelling and adaptability.

Rather than becoming comfortable with your skillset, Derek urges readers to go above and beyond their expectations and learn the new things that will make them irreplaceable in the world of disruption and technology.

Superconductors: Revolutionize your Career and Make Big Things Happen by Derek Loudermilk is published by Kogan Page, priced £14.99. To buy a copy, visit www.koganpage. com/product/superconductors-9780749482367

>> TRAINING NEWS

Trade Skills 4U to open new Coventry electrical training centre Market-leading electrical training provider Trade Skills 4U announces a new expansion into the Midlands as it looks to target aspiring electricians in the region …

The new state-of-the-art training facility will be based in the Midlands region and will open at the end of April. This location will act as a Midlands base from which Trade Skills 4U can deliver its industry-leading courses. However, all course advice, management and administration will still be covered by its head office close to London Gatwick.

As a specialist in electrical training, Trade Skills 4U offers the largest range of electrician courses in the UK for new entrants, existing electricians and companies, from its main

centres based in Gatwick, Warrington, London and a recently opened facility in Leeds.

Customers can choose from a huge range of courses, including 18th Edition, domestic installer packages, City & Guilds diplomas, inspection and testing, EV charging point, and much more.

In order to satisfy high demand for the new 18th Edition of the electrical regulations, in July 2018 the company introduced four new pop-up centres in Newcastle, Cardiff, Hatfield and Coventry. The latest centre will be situated in

Westwood Business Park right next to Warwick University, with excellent facilities and transport links right on its doorstep.

Says exec chairman, Carl Bennett: ‘Our students will receive first-class training delivered by skilled tutors who have experience both on the tools and in teaching. The new facility will offer a fresh and bright learning environment built to the very highest of specifications, equipped with the latest technology, in keeping with Trade Skills 4U’s usual high standards.’

Every year, more people pass City & Guilds electrical courses with Trade Skills 4U than with any other UK provider and it is the first electrical training company to be accepted into the Institution of Engineering and Technology’s Centre of Excellence.

Enquiries are now being taken for courses delivered in Coventry. Please call 0800 856 4448 to speak to a course advisor, who will be happy to help. Alternatively, visit www. tradeskills4u.co.uk/pages/training-centrelocations where you can view all centre locations.

See the advertisement on page 19

>> JOB FAIRS CTP Employment Fair 14 February 2019, Salford CTP Employment Fair 7 March 2019, Epsom These CTP employment fairs offer: O

a fantastic networking opportunity, whether you’re ready to apply for live jobs or simply researching the market

O O

O

Check the events calendar on the CTP website for the most up-to-date

the chance to meet employers who already recognise the skills and

information on which companies are exhibiting. To confirm your place, call the

experience Service leavers can offer

CTP Central Bookings Team on 0203 162 4410, email CTPEvents@ctp.org.uk or

presentations from key employers about their recruitment processes and

visit www.ctp.org.uk/events to find out more.

vacancies O

All Employment Fair dates for 2019 are now available and ready to book: (see below).

a wide range of companies, from small regional organisations to large

Event

multinationals, across a host of industry sectors

North West: Salford

14 February 2019

the opportunity to chat with Service support organisations, CTP staff and

South Central: Epsom

7 March 2019

East Midlands/East: Newark

27 March 2019

Scotland: Edinburgh

25 April 2019

other Service leavers who are also going through the resettlement process.

Each Employment Fair will have up to 90 national and local companies in attendance, which will be offering a wide range of employment opportunities

Date

for those leaving the Armed Forces. Don’t miss out on the chance to meet

South West: Bristol

13 June 2019

employers with current and future job vacancies. This is a great networking

South East/East: Chelmsford

4 July 2019

opportunity.

North East: Newcastle upon Tyne

19 September 2019

The fairs are open only to serving and ex-military personnel who have pre-registered to attend through the CTP (see oppsite for details).

South Coast: Southampton

17 October 2019

West Midlands: Telford

7 November 2019

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COURSE CHOICES YOUR RESETTLEMENT PRACTICAL ADVICE: JOB HUNTING

SUPERCHARGE YOUR JOB SEARCH

Part 3: No offer? No problem!

Want to find your ideal job? Need to be able to prepare an excellent CV, answer tough interview questions and impress prospective employers? Lynn Williams, author of Ultimate Job Search, is on hand some more useful advice to power up your job search …

A

‘one-stop shop’ for all job

O

the interviewer didn’t believe you had

hunters, the new 5th edition of

the skills or experience needed in the

Ultimate Job Search aims to take

job

the stress out of what can be a daunting

O

process, providing advice on every stage of the process, from preparing a powerful

you didn’t convince the interviewer you understood what the job required

O

CV that will get you noticed, via sample

he or she didn’t think you had the personal qualities needed in the job.

cover letters and emails that come across

The interviewer might be entirely wrong, of

as genuine, and making a great impression

course, but, like it or not, that’s what he or

at interviews, to dealing with offers and

she believes. Next time, make sure there’s

rejection in a positive manner.

no way they can overlook your suitability.

Part of the best-selling Ultimate series published by Kogan Page, the guidance

Before your next interview …

in this book will help you to shine and

Make sure that you:

demonstrate to future employers that

O

know exactly what the job entails (use

you’re the person for the job. With an

the job ad, the job description and any

company was a good place to work, keep

exhaustive breadth of detail and real-life

other information you can get)

in contact. A similar job might come up

up-to-date comments from employers and

O

have the competencies required

soon, and the maturity and enthusiasm

recruitment professionals, Ultimate Job

O

can give examples of how, when and

you’ve displayed might put you in a strong

Search is invaluable to anyone looking to

where you have demonstrated these in

position.

get their dream job at any stage of their

practice

career.

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In this third and final part of our short series, we’re pleased to present another extract from the new edition. If you like what you read, find out below how to order

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can present these examples confidently and enthusiastically

ABOUT THE SERIES

display in your appearance and

The Ultimate series contains practical advice on essential job search skills to give you the best chance of getting the job you want. Taking you all the way from starting your job search to completing an interview, it includes guidance on CV or résumé and cover letter writing, practice questions for passing aptitude, psychometric and other employment tests, and reliable advice for interviews.

behaviour the personal qualities the organization wants.

a copy … with a special discount for QUEST

Overcome your disappointment and reply

readers!

to the rejection letter (see our example, Post-rejection letter 1, opposite). By doing

If the organisation doesn’t make you an offer

so, you maintain a good impression and

There could be several reasons that you

interested in the position.

weren’t selected this time:

56

If you liked the job and felt the

February/March 2019 l questonline.co.uk

remind the organisation that you are still

Example post-rejection letter 1

Keep applying Send out as many CVs as you can and get as much interview

First line of your address Second line of your address Third line of your address Postcode Telephone number Email address

experience as possible. The more you do, the more confident you get. Don’t wait for the result of one application before applying for another; keep the momentum up. It’s much easier to shrug off a rejection if you have another interview arranged and five or six applications in the post.

Date

Between interviews, look over your notes and review your

Name of interviewer Position Company name Address line one Address line two Address line three

performance to see if there’s anything you could do better, or

Dear [Mr/Mrs/Ms Name]

If the organisation makes you an offer

Thank you for your letter of [date]. Although I am naturally disappointed at not being chosen for the position of [what it was], I would like to thank you for taking the time to consider my application.

Congratulations: all your hard work, research and practising has

areas you could work on. Practise with friends or colleagues and get their feedback.

What I saw of the company at the interview interested me greatly, and I would still welcome an opportunity to work for you. Consequently, I am asking you to keep my name and details on file for consideration should another vacancy arise.

Yours sincerely Your signed name Your typed name

paid off. Now you have to decide whether: O

you want the job

O

you want the job subject to negotiation

O

you want the job if you don’t get a better offer

O

you don’t want the job.

If you definitely don’t want the job, tell the organisation at once so it can offer it to someone else. If you are undecided, don’t wait until you have made a decision, but get in touch at once. Be enthusiastic and positive, but ask if you can have a couple of days to consider. Weigh up the pros and cons of your current job and decide whether you want to stay, and at what price. Do the same If you are still interested after six months or so, contact the organisation again by letter or email (see our example, Postrejection letter 2, below). Even if there isn’t a vacancy, your

with the job you have been offered. Is it worth accepting as it stands?

Contact anyone who has interviewed you recently but not yet

interviewer may know of something in another department or

made an offer. Explain the situation and ask if he or she has made

branch, for example, and let you know about it.

a decision yet. The organisation should at least be able to tell you if you are in the running. If you have interviews coming up, make

Example post-rejection letter 2

an informed guess about the outcome.

Weigh up the significance of the offer to you. An offer after

First line of your address Second line of your address Third line of your address Postcode Telephone number Email address

your first interview is very different from one finally achieved after a dozen tries.

Get your copy! Special offer for QUEST readers

Date

Get invaluable advice on networking, CVs, cover letters, interviews,

Name of interviewer Position Company name Address line one Address line two Address line three

aptitude and personality tests, offers, rejections and follow-up

Dear [Mr/Mrs/Ms Name]

when buying direct from the publisher, as well as free delivery

You may remember interviewing me for the post of [what you were interviewed for] on [the date of the interview].

to the UK and USA. Find out more at www.koganpage.com/

Unfortunately, I was unsuccessful on that occasion, so I am writing to you again to see if any opportunities have arisen in the meantime. Although I was disappointed at not being chosen for the post, I was very interested in what I saw of the company at the interview and would still like the chance to work for you.

I am [remind the recipient what you do], with a sound background in [remind him or her what your background is] and many/several/some years’ experience of [your experience that will benefit the company]. Since our last meeting, I have [tell him or her about any skills, qualifications or experience you have gained in the meantime].

I believe I have skills and experience that fit well with your need for first-rate staff [for example], and I believe I could make a valuable contribution to [the company/ organisation/department/team, etc.].

I look forward to hearing from you.

letters with Ultimate Job Search by Lynn Williams, published by Kogan Page, price £14.99 Use the discount code QUEST20 for 20% off the book

UltimateJobSearch Q

ABOUT THE AUTHOR Lynn Williams is a career counsellor and trainer who runs workshops on CV writing and interview techniques, and writes regularly on job search and career issues. She is author of bestselling titles Ultimate Interview, Readymade CV and Readymade Job Search Letters (all published by Kogan Page).

Yours sincerely Your signed name Your typed name

questonline.co.uk l February/March 2019

57

Q

YOUR RESETTLEMENT SELF-EMPLOYMENT

STEVE BULLEYMENT

remember sitting in the crew

planned on needing £30,000,

room thumbing through

the cost of my equipment and

QUEST and trying to decide

start-up costs. Clearly, I was

I

£50,000 short.

what to choose for a career. It

Having enough cash in the

was both exciting and daunting.

The good news this week is

bank buys you time as a new

employment has reached a

business owner. It lets you learn

record high, with 32.5 million

your trade, find new customers

in work in the UK. So, if you’re

and get established. It will also

looking for a job, there are plenty

take away most of the stress

available. The bad news? Every

you’ll feel in the first few years.

day we get news of businesses

So make sure you have it, or

struggling, so which jobs are

have access to it when needed.

secure?

Carillion has gone.

Interserve, another massive employer, has been shaky, along with many other big companies.

Then of course the high street is losing big and small companies every week. Just as I was writing this, Patisserie Valerie joined the long list of those closing their doors for good, and who doesn’t like cake?

So here are my top five things I wish I’d known before starting out in business.

Things I wish I’d known …

Thinking about starting a business when you leave the Forces? Regular QUEST contributor, Steve Bulleyment, director of Lincolnshirebased specialist auto locksmith company Car Key Man, takes us through the top five things he wishes he’d known before striking out on his own – in the hope they’ll help you decide if starting a business is one of your options too!

Hopefully they’ll help you decide

1

You’ll not get your start-up money back If you’re thinking about starting a business, you’re really talking about investing money in yourself.

Let’s say you invest £30,000 like I did. I’d guess £20,000 is the remaining £10,000 gets you

doesn’t even matter how many

Imagine you’re a sub aqua

a website, initial advertising,

customers you have. You can

diver. You wouldn’t dare enter

insurance and a starting balance

be busy working 80 hours every

the water without enough

in the bank. Unfortunately, you’ll

week, with profitable jobs and

oxygen in your tanks; it would be

never see this money again,

great contracts, and still go bust.

stupid and your trip underwater

unless you manage to build a

It means nothing if you’re not

wouldn’t last very long, or end

business you can sell. For this

Cash is king

getting paid and getting cash in

well. In the same way, a pilot

you’ll need years of reputation,

‘The company did not have

the bank.

would be foolish to plan a route

loyal staff and a strong customer

but not calculate how much fuel

base. You can’t sell a business

around you when you start

was needed. Taking off without

that only has you in it.

off, and it’s easy to believe it

having enough fuel can only end

Sure, you’ll be able pay

If you’ve read any of my articles,

will always be in good supply.

one way for everyone on board.

yourself wages so you can live.

you’ll have heard me bang on

However, the harder you work,

However, this is what we

However, that initial lump sum

about the importance of having

the more you’ll need. You’re

do as business owners. When I

of money is gone, for ever.

plenty of cash available when

burning energy, doing the hard

started, I needed £80,000 to get

My £80,000 is built in to my

you start a business. It doesn’t

work and oxygen is vital to

me through the first two years.

business but I don’t have access

matter how great your idea is. It

keeping you going.

Obviously I didn’t know this

to it.

enough money to meet its debts’

BBC News on any day in 2018

Cash is like oxygen. It’s all

because no one had told me, and

Visit the Car Key Man YouTube Channel at: www.youtube.com/c/TheCarKeyMan

58

2

for equipment and a van, and

if starting a business is one of your options.

But …

February/March 2019 l questonline.co.uk

I’d chosen not to work it out.

This £80,000 would have

I was under the impression that, once the business started to make money, I’d be able to

covered my start-up costs and

take that cash back out and pay

loss of earnings while I got

down my debt quickly. However,

established (I didn’t make a profit

once you get trading, you’ll need

for two years). However, I’d only

as much money as possible left

KEY SKILLS inside the business to act as a

same in a job, without any of the

buffer for quiet times.

stress.

Steve’s business, the Car Key Man, is a specialist auto locksmith company covering Lincolnshire. Launching in 2004, Steve spotted an opportunity to solve the problem of replacing lost and stolen car keys. The company now offers workshop facilities as well as a mobile service. Recognising the needs of concerned vehicle owners, it offers free consultations to find an affordable solution to the growing number of car key problems.

I’ve been lucky. I stuck at it

So, if you’re considering borrowing the money to start up,

and got away with it. After 15

you need to think seriously about

years, I now earn more than my

when you’ll have to pay it back.

RAF wages would have been.

If it’s a bank loan, they will just

The business is healthy; I can

take it and won’t care whether

even pay the taxman without

you have the money or not.

worrying too much.

O

A recession caused potential

Yes, 15 years on, I’m still

customers to stop spending.

doing the same thing. I love my

O

Your customers didn’t pay

job – it’s rewarding, pays well and

you.

I’m constantly learning. However,

You realised after a while,

it has a lot of boring stuff in it as

you hate having a business!

well. Boring things that I’ve done

But don’t fool yourself like

However, if it’s from family or money from savings, don’t

I did. Taking money is not the

expect to see it for a long time.

same as making money. When

Make sure family and friends

you’ve paid all your bills, wages

know this, otherwise it’s more

and tax, is there any left?

O

stress you’ll be under as they

It doesn’t always have to be a

for 15 years. I now pay people to

start asking for it back!

negative reason. Maybe a job

do some of these boring things,

offer comes along and pays

but this all costs me money.

3

4

really good money, along with

So, remember that when

holiday and sickness pay, and

you start a business, you need

You have a 50/50 chance

you decide to take the job.

to have some passion about

Whatever the reason, only half of

what it is you’re going into. Don’t

Be honest with yourself

‘Entrepreneurship is like a

all UK businesses make it to five

just pick something out of this

computer game … the best way

years. These are the same odds

magazine that looks interesting,

‘You must not fool yourself and

to skip some levels and increase

as a black or red roulette spin.

easy or available. If you get

you are the easiest person to

odds of survival is to learn from

fool’

others who have already played

you know these odds, you can

the game’

do things to improve them. More

who are actually doing the

information, building a network

job before you sign up on the

around you, correct advertising

resettlement course. Take a few

Richard P. Fyenman

Vivek Wadhwa It’s a great feeling when people

The good news is that, once

bored what are you going to do?

Make sure you talk to people

pay you cash. I still remember

While we’re being honest,

and, of course, a cash reserve.

days’ leave and hang out with

my first ever job. I drove an hour

hopefully someone has already

These are just a few ways to

a plumber, locksmith or tree

each way to make a car key,

told you what your chances of

make your company one of

surgeon to see if it’s the sort of

used parts that cost me £10, and

success are.

the winners. But research your

thing you’d like to do for the next

chances.

20 years.

earned £70. This meant that for

Facts and figures for

three hours work I earned £60.

business survival vary. Some

When a business fails,

business sources quote just a

thousands of pounds vanish. A

wear and tear on the van, fuel,

20% survival rate after five

business never fails with money

It’s great being your own boss!

insurance and everything else, I

years of trading, and just 4%

in the bank.

Still want to start a business?

was on about £10 per hour, the

after ten years. But we’ll take

same as being on a till in any

a more positive approach. The

make your own future is so

supermarket. However, I felt

optimistic number of businesses

rewarding, and getting paid

great because I’d be given £70

that survive five years is 50%.

When you take away the tax,

cash! This is how I went on for

The facts are simply that,

too many years, taking cash but

when you start a business,

earning very little.

there’s a chance your business

Finally …

Good for you. Choosing to

5

to do the best possible job for your customers is great way to earn a living. There’s so much

will fail. There can be lots of

It’s like the longest posting ever

so little because I wasn’t honest

different reasons for this.

Have you ever come to the end

with myself. We were living off

O

I didn’t realise I was earning

the money we’d made when we downsized our house. We burned so much cash! But I didn’t want

O

You chose a bad business

of a posting and been itching to

idea.

move on? Are you one of those

You didn’t know what you

people that likes the prospect of

were doing.

change every few years?

to admit that I could earn the

Read Steve’s regularly updated blog at: http://steveoncivvystreet.co.uk/

opportunity and it really is a good time to start a business.

Good luck, get stuck in, and I hope this helps. Q

Get in touch

Whenever I meet an old RAF

07832 147601 or 01522 514141

colleague, they’ll usually ask me

Lincolncarkeyman@gmail.com

‘Are you still cutting car keys?’

thecarkeyman.com

questonline.co.uk l February/March 2019

59

Q Courses and events YOUR RESETTLEMENT COURSES AND EVENTS FACTFILE

This guide includes the courses currently scheduled to run from March to May 2019

Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all scheduled courses is available from your nearest Resettlement 9[djh[$ 7bb j^[ ZWj[i ]_l[d i^ekbZ X[ YedÓhc[Z m_j^ j^[ h[b[lWdj H[i[jjb[c[dj 9[djh[i$ :Wj[i Wh[ Yehh[Yj Wj j_c[ e\ ]e_d] je fh[ii$

To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details

RC Aldergrove

RRC Catterick

rcaldergrove@ctp.org.uk

rrccatterick@ctp.org.uk

START DATE

START DATE

END DATE

END DATE

ESP Job Skills Workshop

German CV Writing

14 March 2019 11 April 2019 02 May 2019

07 March 2019

Self Employment Awareness

07 March 2019

Central London resettlementinfo@ctp.org.uk

CTW Mixed Class

CTW Junior Ranks

16 April 2019

11 March 2019 09 April 2019 07 May 2019

04 March 2019 11 March 2019 25 March 2019 26 March 2019 08 April 2019 09 April 2019 29 April 2019 13 May 2019 14 May 2019

RRC Cottesmore

START DATE

rrccottesmore@ctp.org.uk

CTW Senior Officer

13 March 2019 11 April 2019 09 May 2019

ESP Job Skills Workshop 28 March 2019 25 April 2019 23 May 2019

28 March 2019 25 April 2019 23 May 2019

RRC Aldershot rrcaldershot@ctp.org.uk START DATE

END DATE

CTW Junior Ranks 04 March 2019 19 March 2019 02 April 2019 14 May 2019

06 March 2019 21 March 2019 04 April 2019 16 May 2019

CTW Mixed Class 18 March 2019 20 March 2019 (Course location Brize Norton) 08 April 2019 10 April 2019 (Course location Brize Norton) 20 May 2019 22 May 2019 (Course location Brize Norton)

06 March 2019 13 March 2019 27 March 2019 28 March 2019 10 April 2019 11 April 2019 01 May 2019 15 May 2019 16 May 2019

CTW Mixed Class 01 April 2019 04 April 2019 (Course location Preston) 21 May 2019 23 May 2019 (Course location Cyprus)

CTW Officer/SNCO 05 March 2019 18 March 2019 01 April 2019 07 May 2019 20 May 2019 28 May 2019

07 March 2019 20 March 2019 03 April 2019 09 May 2019 22 May 2019 30 May 2019

START DATE 04 March 2019 05 March 2019 11 March 2019 18 March 2019 19 March 2019 01 April 2019 08 April 2019 09 April 2019 29 April 2019 07 May 2019 08 May 2019 13 May 2019 20 May 2019 21 May 2019

CTW Officer/SNCO

04 April 2019 04 April 2019 20 May 2019 20 May 2019 (Course location Cyprus)

11 April 2019

26 March 2019 07 May 2019

FAR All Ranks

FAR All Ranks

27 March 2019

12 March 2019 09 April 2019 21 May 2019

14 March 2019 11 April 2019 23 May 2019

ESP Job Skills Workshop 12 March 2019 09 April 2019 14 May 2019

12 March 2019 09 April 2019 14 May 2019

21 May 2019

21 May 2019

Self Employment Awareness 08 March 2019 12 April 2019

Final Approach 30 April 2019

08 March 2019 12 April 2019

30 April 2019

Self Employment Awareness 21 March 2019

21 March 2019

New Horizons Moving towards Retirement 02 May 2019

Final Approach

27 March 2019

02 May 2019

RRC Colchester

END DATE 06 March 2019 07 March 2019 13 March 2019 20 March 2019 21 March 2019 03 April 2019 10 April 2019 11 April 2019 01 May 2019 09 May 2019 10 May 2019 15 May 2019 22 May 2019 23 May 2019

CTW Officer/SNCO

Employment Support Programme Workshop

28 March 2019 09 May 2019

16 April 2019

14 March 2019 25 April 2019 16 May 2019

ESP Job Skills Workshop 11 April 2019

rcnortholt@ctp.org.uk START DATE

END DATE

CTW Mixed Class 11 March 2019 25 March 2019 01 April 2019 29 April 2019 13 May 2019

13 March 2019 27 March 2019 03 April 2019 01 May 2019 15 May 2019

CTW Officer 18 March 2019 08 April 2019 07 May 2019

20 March 2019 10 April 2019 09 May 2019

ESP Job Skills Workshop 21 March 2019

rcplymouth@ctp.org.uk

11 March 2019

START DATE

11 March 2019

28 March 2019 23 May 2019

28 March 2019 23 May 2019

RC Plymouth END DATE

Self Employment Awareness

CTW Junior Ranks

18 March 2019 15 April 2019 13 May 2019

11 March 2019 18 March 2019 20 May 2019

START DATE

18 March 2019 15 April 2019 13 May 2019

END DATE

13 March 2019 20 March 2019 22 May 2019

CTW Mixed Class 04 March 2019 06 March 2019 12 March 2019 14 March 2019 (Course location Culdrose) 08 April 2019 10 April 2019 13 May 2019 15 May 2019

CTW Junior Ranks

CTW Officer/SNCO

11 March 2019

25 March 2019 29 April 2019

13 March 2019

CTW Officer/SNCO 04 March 2019

06 March 2019

14 March 2019

27 March 2019 01 May 2019

ESP Job Skills Workshop 04 April 2019

Employment Support Programme Workshop 14 March 2019

February/March 2019 l questonline.co.uk

RC Northolt

New Horizons Moving Towards Retirement

rcgermany@ctp.org.uk

06 March 2019 20 March 2019 27 March 2019 10 April 2019 01 May 2019 09 May 2019 15 May 2019 23 May 2019

04 March 2019 20 May 2019

Self Employment Awareness

START DATE 04 March 2019 18 March 2019 25 March 2019 08 April 2019 29 April 2019 07 May 2019 13 May 2019 21 May 2019

04 March 2019 20 May 2019

07 March 2019 07 March 2019 (Course location External Venue) 17 April 2019 17 April 2019 (Course location Cosford)

RC Germany

CTW Mixed Class

21 March 2019 28 March 2019 11 April 2019 16 May 2019

Interview Techniques (Snr Officer)

21 March 2019

rrcnortholt@ctp.org.uk END DATE

19 March 2019 26 March 2019 09 April 2019 14 May 2019

END DATE

CTW Mixed Class

12 March 2019 23 April 2019 14 May 2019

CTW SNCO

60

15 March 2019 12 April 2019 03 May 2019

04 April 2019

FAR All Ranks 16 April 2019

16 April 2019

Self Employment Awareness 07 March 2019 16 May 2019

07 March 2019 16 May 2019

RC Portsmouth rcportsmouth@ctp.org.uk START DATE

END DATE

CTW Junior Ranks 01 April 2019

03 April 2019

CTW Mixed Class 04 March 2019 11 March 2019 08 April 2019 07 May 2019 20 May 2019

06 March 2019 13 March 2019 10 April 2019 09 May 2019 22 May 2019

CTW Officer 25 March 2019 29 April 2019 28 May 2019

27 March 2019 01 May 2019 30 May 2019

RRC Rosyth

RRC Tidworth

rrcrosyth@ctp.org.uk

rrctidworth@ctp.org.uk

START DATE

START DATE

END DATE

CTW Mixed Class

CTW Junior Ranks

04 March 2019 06 March 2019 04 March 2019 06 March 2019 (Course location Kinloss) 18 March 2019 20 March 2019 26 March 2019 28 March 2019 (Course location Faslane) 01 April 2019 03 April 2019 08 April 2019 10 April 2019 (Course location Lossiemouth) 16 April 2019 18 April 2019 (Course location Faslane) 13 May 2019 15 May 2019 13 May 2019 15 May 2019 (Course location Kinloss) 21 May 2019 23 May 2019 (Course location Faslane)

04 March 2019 11 March 2019 18 March 2019 01 April 2019 08 April 2019 29 April 2019 13 May 2019 20 May 2019

CTW Officer/SNCO 29 April 2019

CTW SNCO 18 March 2019 15 April 2019 13 May 2019

20 March 2019 17 April 2019 15 May 2019

ESP Job Skills Workshop 21 March 2019 23 May 2019

21 March 2019 23 May 2019

01 May 2019

ESP Job Skills Workshop 21 March 2019 21 March 2019 11 April 2019 11 April 2019 (Course location Faslane) 23 May 2019 23 May 2019

06 March 2019 13 March 2019 20 March 2019 03 April 2019 10 April 2019 01 May 2019 15 May 2019 22 May 2019

FAR All Ranks 04 April 2019 04 April 2019 (Course location External Venue) 30 May 2019 30 May 2019 (Course location External Venue)

New Horizons in Retirement 15 April 2019

CTW Mixed Clas 15 April 2019 17 April 2019 (Course location Chepstow) 28 May 2019 30 May 2019

CTW Officer 12 March 2019 09 April 2019 07 May 2019 21 May 2019

07 March 2019 07 March 2019 21 March 2019 21 March 2019 04 April 2019 04 April 2019 17 April 2019 17 April 2019 (Course location Chepstow) 09 May 2019 09 May 2019 30 May 2019 30 May 2019

15 April 2019

Self Employment Awareness 11 March 2019 29 April 2019 22 May 2019

11 March 2019 29 April 2019 22 May 2019

14 March 2019 11 April 2019 09 May 2019 23 May 2019

CTW Officer/SNCO 25 March 2019 23 April 2019

27 March 2019 25 April 2019

CTW SNCO Self Employment Awareness 20 March 2019

20 March 2019

FAR All Ranks 14 March 2019 09 May 2019

END DATE

ESP Job Skills Workshop

14 March 2019 09 May 2019

05 March 2019 19 March 2019 02 April 2019 30 April 2019 14 May 2019

07 March 2019 21 March 2019 04 April 2019 02 May 2019 16 May 2019

Self Employment Awareness 18 April 2019

18 April 2019

Visit www.ctp.org.uk for further details

#NEWYEAR #NEWCAREER Interested in a career in property investing?

Ex forces members just like you are making life changing money whilst enjoying a career path which gives them time and freedom. @a A e Kl]n]f ?j]]f ^gmf\]j g^ l`] hjgh]jlq afn]kle]fl Y[Y\]eq Yf ]p ^gj[]k _mq eqk]d^& A n] Zmadl mh Y hgjl^gdag g^ -&- eaddagf hgmf\k ^jge k[jYl[`& Straight talking approach teaching tried tested and proven strategies for huge success.

•No experience needed •You Can start with a small amount of money

>gj[]k \ak[gmfl z*11-# nYl lg Yf YeYraf_ z)+1)# nYl + ^mdd \Yqk afl]fk] ljYafaf_ l]Y[`af_ qgm2% How to get started with no money How to set up your property business Step by step process Closed Facebook support group 10 steps required to succeed @go lg Úf\ Z]dgo eYjc]l nYdm] hjgh]jla]k What type of properties to buy @go lg _]l ÚfYf[]

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questonline.co.uk l February/March 2019

61

Q

YOUR RESETTLEMENT TRANSITION FACTFILE FACTFILE

Transition factfile: Preparation for leaving the Forces Advice from the CTP, official provider of career guidance, skills training and job-finding assistance to Service leavers CTP provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers.

Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk

A Service leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge

Employment Support Programme

>> Prepares PRP with Consultant >> Receives regional employment advice

No Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)

Served more than 6 years – or medical discharge?

Attends Career Transition Workshop (CTW) or equivalent

Yes

Prepare Personal Resettlement Plan (PRP) with Career Consultant

Receives advice on or dej_ÓYWj_ed e\ cWjY^[Z job opportunities

Attends: • further CTP workshops • training at RTC/ Resettlement Centre • civilian training attachment • external training • Financial/Housing Xh_[Ód]i

Makes job applications

Secures employment

Career Consultant led Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge

ORANGE ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE

Develops, reviews and actions PRP: • further advice on: • career options • self-employment • `eX ÓdZ_d]

• training • attachments • research activities • civilian work attachments Consultant supports and monitors progress

CTP support for up to 2 years after discharge; E7 `eX ÓdZ_d] ikffehj until retirement

Resettlement Services

Resettlement Centres

1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: >> RN – Education & Resettlement Officers (ERO) >> Army – Unit Resettlement Officers (URO) >> RAF – Resettlement & Education Co-ordinators (REC).

Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below.

2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/ or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are: >>

>>

>>

RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis.

3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk

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Resettlement Centre Aldergrove Regional Resettlement Centre Aldershot Regional Resettlement Centre Catterick Regional Resettlement Centre Cottesmore Resettlement Centre Germany Resettlement Centre Northolt Resettlement Centre Plymouth Resettlement Centre Portsmouth Regional Resettlement Centre Rosyth Regional Resettlement Centre Tidworth

Tel: 02894 421639 Tel: 01252 348336/339 Tel: 01748 872949/2922 Tel: 01572 812241 (ext 7716) Tel: 0049 5254 982 x 5448 Tel: 020 8842 6063/6064 Tel: 01752 555834 Tel: 02392 724130 Tel: 01383 858230 Tel: 01980 650689

For the most up-to-date information, please visit www.ctp.org.uk

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Graduated Resettlement Time (GRT) GRT is the length of time that a Service Leaver is eligible to spend on resettlement activities, including workshops, training courses, civilian work attachments or individual resettlement provision.

Transition services and entitlements

Entitlement All Service Leavers, other than those discharged as Early Service Leavers, are entitled to receive the resettlement support detailed in the table below.

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Principle Longer service is rewarded with entitlement to increased resettlement time. All Medically Discharged Service Leavers automatically qualify for the maximum entitlement. Entitlement includes grants, allowances, travel warrants, resettlement leave, consultancy, transition workshops and subsidised training.

Years’ Service

1.

2.

3.

4.

5.

6.

7.

<1 1+ 4+ 6+ 8+ 12+ 16+

Normal Discharge CTP No No ESP FRP FRP FRP FRP

GRT(1) 0 0 0 20 25 30 35

<4 Years’ service or administratively discharged

Medical Discharge(2) IRTC No No No Yes Yes Yes Yes

CTP FRP FRP FRP FRP FRP FRP FRP

GRT(1) 10 30 30 30 30 30 35

IRTC Yes Yes Yes Yes Yes Yes Yes

Notes 1. Amount of GRT is in working days.

2. This includes Reservists who are Medically Discharged due to injuries sustained during operational commitments.

ESP: Employment Support Programme FRP: Full Resettlement Programme

Duty Allowances for Resettlement Activities Individual entitlements to allowances are found in JSP 752 and other single-Service regulations. If in doubt, Service Leavers should ask their resettlement advisers or Unit HR for advice. As with other duty entitlements, payments made in the pursuance of resettlement are made only for ‘actuals’ and administered through Joint Personnel Administration (JPA) self-service menus. At all times, receipts must be retained and produced in the event that a Service Leaver is selected for audit. Service Leavers’ entitlement will depend upon the nature of their discharge and the length of their Service. When selecting a training provider to deliver resettlement services, Service Leavers should be aware that the MOD operates a ‘Local Training First’ policy.

Wherever possible, resettlement training should be undertaken local to (i.e. within 50 miles by road or 90 minutes by public transport) Service or home accommodation.

Notwithstanding this, external training, including training undertaken overseas, that will incur subsistence costs may be arranged through any training provider in the event that there is no available CTP in-house training or training providers that can deliver an equivalent training outcome locally. All overseas training (see overleaf) must survive HQ scrutiny; and all accommodation, UK or otherwise, other than that offered under exceptional residential arrangements, must be booked through the Defence Hotel Reservation Service (DHRS). All residential accommodation offered by training providers must be pre-authorised by the Unit.

For the most up-to-date information, please visit www.ctp.org.uk

• Vulnerability Assessment • Resettlement Brief • Resettlement Interview • Gateway to 3rd Sector: – Housing – Finance Å IeY_Wb 8[d[Óji – Employment – Pensions – Health

Employment Support Programme >4<6 Years’ Service

• • • • •

Job-Finding Service ‘RightJob’ Access Consultant Interview Housing Brief Financial Aspects of Resettlement Brief • Access (on a standby basis) to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events

Full Resettlement Programme >6 Years’ Service

• IRTC Grant (£534) • Resettlement Leave (up to 35 days) • Career Transition Workshop (3 days) • Other Workshops – Self-Employment Awareness – Small Business Start-Up – CV Writing – Interview Skills – Networking • Career Consultancy • Travel Warrants (up to 7) • ‘RightJob’ Access • Financial Aspects of Resettlement Brief • Housing Brief • Access to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events

Standard Learning Credits Enhanced Learning Credits 7YY[ii je Óhij <;%>; gkWb_ÓYWj_ed Resettlement Grant E\ÓY[hi m_j^ / o[WhiÊ i[hl_Y[ kf je '+"+&+ Other Ranks with 12 years’ service who are AFPS 75 up to £10,596 E\ÓY[hi WdZ Ej^[h HWdai m^e Wh[ 7<FI &+ kf je '&"..)

E\ÓY[hi WdZ Ej^[h HWdai m^e Wh[ 7<FI '+ Å de hWj[ Ykhh[djbo WlW_bWXb[ Please always contact the Forces Pension Society for the most up-to-date information Tel: 020 7820 9988 Web: www.forcespensionsociety.org

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YOUR RESETTLEMENT TRANSITION FACTFILE FACTFILE

Resettlement Training

Service Leaver Support Teams (SLSTs)

Training provided by the CTP

Can be found at Army UK divisional and district HQs and at some regional brigades. They provide Service leavers with information and help on a wide variety of subjects, including employment, housing, schooling, finance and other resettlement issues. They work in close cooperation with other agencies, including the RFEA, single-Service specialists and the CTP.

Skills training takes place at the Resettlement Training Centre (RTC) in Aldershot and at a selection of Resettlement Centres. The RTC has bespoke workshops within its Building and Engineering Departments, and also offers Management and IT courses. Many of those on offer result in civilian-recognised qualifications.

To find out more about the wide range of courses available, and to search for dates and locations, visit our website at www.ctp.org.uk For all other enquiries, to check availability, or to make a booking or payment, contact our Course Booking & Information Centre (CBIC): Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 Email: coursebookings@ctp.org.uk

Training provided by Preferred Suppliers The Preferred Suppliers List (PSL) identifies a range of local training providers offering some of the most common vocational training that Service leavers undertake. In order to qualify for the PSL, the training organisation is obliged to demonstrate financial reliability, appropriate insurance cover, past performance, future plans, training facilities, accreditation levels and quality standards. The PSL is published at www.ctp.org.uk and is also held in each of the Resettlement Centres.

Preferred Supplier status is subject to continuous evaluation, on each course by the Service Leaver, by the CTP and by annual review.

Overseas Resettlement Training Resettlement training should, wherever possible, be undertaken either in-house (given the value for money and quality assurance available on those courses) or locally in recognition of the local training first policy. Authorisation for overseas resettlement training can only be made by HQ SDE staff on a case-by-case basis and through the intelligent application of the following conditions. >>

>>

>>

The training outcome is not available under the local training first policy, either within the UK for those serving in UK or within their normal theatre of operations for those serving overseas.

The total costs of the training overseas to the MOD, including eligible subsistence allowances and travel costs, which will be claimed under current regulations, are less than those that would be incurred if undertaking the training in the UK, i.e. the value for money consideration.

SDE staff have reasonable assurance of the quality of the training and its recognition by UK employers.

Any request for overseas training must arrive with SDE HQ staff at least eight weeks in advance of the intended departure date, to enable the necessary political clearances for successful applications to be made.

CTP RightJob CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service leavers from local, national and international employers. The CTP works with hundreds of organisations that recognise the benefits of recruiting from the ex-military talent pool, and value the experience and strong working ethos Service leavers bring with them. The site is accessed via the CTP website and the login required is issued during CTWs. Call the Central Employment Team for more information, on 0121 236 0058.

Useful CTP Contacts TO BOOK A CTP WORKSHOP OR BRIEFING… Call 0203 162 4410 For booking your Career Transition Workshop (CTW) or any other workshop or briefing. (This is a not a premium rate number and you should only be charged at the normal national rate, dependent on the phone provider) Alternatively, if you are calling from a military line, contact the Resettlement Centre running the workshop which is normally the Resettlement Centre that you are registered with for your resettlement. Contact details can be found in the list of Resettlement Centres provided earlier in Factfile.

CALL OUR COURSE BOOKING & INFORMATION CENTRE (CBIC) Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 or Email: coursebookings@ctp.org.uk

FOR RIGHTJOB ASSISTANCE… CALL OUR CENTRAL EMPLOYMENT TEAM (CET) Tel: 0121 236 0058 If you have forgotten your RightJob password, have been locked out of your account or require support using RightJob.

CTP Employment Events

CTP Future Horizons

Our events can be of great benefit and provide an excellent opportunity to network with potential employers and discuss the job market in general, as well as within specific industry sectors. The main types that we hold are: >> Employment Fairs – attended by a wide range of national and local employers, seeking the skills, quality and experience that Service leavers have >> Live Online Chat Events – enable Service leavers to chat one-to-one with employers during dedicated time slots, about their company, current vacancies and any training needs >> Company Presentations – these focus on one particular company, which is normally actively recruiting for a number of vacancies. >> Search for upcoming CTP events on our website at www.ctp.org.uk

CTP Future Horizons understands that leaving the Armed Forces is a key point in the lives of all Service leavers, and believes that everyone who has served, even for a short period of time, is entitled to support in transitioning from the military into civilian life. The programme will provide support and assistance to enable you to find suitable employment upon leaving the Armed Forces. Through its network of partners, it will link you in to the most appropriate level of support you need to help with the transition.

CTP Future Horizons has been developed in response to the recognition and commitment from the MoD to improve resettlement provision to Early Service Leavers (ESLs). It is open to ESLs across all Services, regardless of how long you have served or the reasons you have for leaving. The programme has been designed and is delivered by the RFEA – The Forces Employment Charity.

To discuss any aspect of CTP Future Horizons, please call Richard Jones, Programme Manager, on 07428 705 770 or meet with a CTP Future Horizons assessor at the following locations: >> ITC Catterick, Hook Company: 01748 872949/2922 >> ATC Pirbright, Sword Company: 01483 798614 >> Resettlement Centre Plymouth: 01752 557635 Follow Future Horizons on Facebook, and receive the latest news and updates from the programme.

RFEA – The Forces Employment Charity We exist to provide life-long, life-changing support, jobs and training opportunities to Service leavers and Veterans, irrespective of circumstances, rank, length of service or reason for leaving.

Founded in 1885 and operating across the UK, we have the specialist knowledge and understanding to bridge the gap between military life and civilian employment.

We work in partnership with other organisations and employers who, like us, respect and value the unique qualities and abilities of all those who have served.

We are the leading provider of job opportunities and employment advice for ex-Forces men and women. We have thousands of job opportunities with employers who value military experience. We advise you on careers suited to you and we know which employers are recruiting in your area. We work with you so that you have a good CV, and support you through the application and interview process.

To register with us …

Tel: 0121 2360 058 Website: www.rfea.org.uk

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CTP Assist CTP Assist aims to help wounded, injured and sick Service personnel who have the greatest need to find a new, fulfilling career that meets their individual needs, and to assist them in moving on with their lives. The support given will help to pinpoint a rewarding and realistic change of career. Service leavers who are likely to be medically discharged and are ready to engage in resettlement will be referred to the programme by their Chain of Command. To find out more about how CTP Assist can support you, visit www.ctpassist.ctp.org.uk

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Making the transition Even if you have a job to go to on leaving the Armed Forces, you are still strongly advised to attend the CTP Career Transition Workshop (CTW), along with any other that you will find of benefit, such as CV Writing or Interview Techniques. The purpose of these workshops is to help you to recognise and assess your options and learn

skills in order to approach the civilian workplace and market yourself to a future employer. These are skills that are important to develop for life, and not just for your next job. If you don’t go – you won’t know.

The Self-Marketing Approach is based on the application of well-established marketing concepts to the task of getting a new job. Marketing is about delivering products and services to meet customers needs. In this case, you are the product, the customer is your next employer. Your task is to persuade the customer that the range of benefits, which you bring, match his or her needs.

Throughout our lives we are faced with choices or options and as you prepare to leave the Services, you are potentially about to face some of your biggest ones yet. You can never start this preparation early enough, so plan your resettlement carefully and thoroughly. In order to commence a successful self-marketing campaign one of the first things you should do is to decide what it is you wish to achieve.

Define the product >> >> >> >> >> >> >> >> >>

Identify as wide a range of your skills and experience as you can From these, you can choose which ones match what the employer wants Demonstrate your value to the employer List your successes Focus on skills and attitudes rather than tasks Identify transferable skills Learn to think in terms of product (you) and customer (your next employer) Remember, customers buy benefits Define yourself in terms of unique selling propositions (USPs)

Prepare self-marketing literature Your CV should include: >> a personal profile – your USP >> major achievements – the benefits you brought to current and previous jobs >> a focus on your transferable skills Your CV should avoid mentioning: >> details of salary >> references >> any negative aspects of your career to date >> clichés, jargon, abbreviations and untruths

Research the market >> >> >> >> >> >>

Decide on sectors, geographical areas etc.

Use directories, databases, internet etc.

Ask for information Use your personal network Use industry associations, chambers of commerce etc.

Attend jobfairs and conferences

Implement a marketing campaign Use a variety of approaches, including: >> responding to advertisements >> direct approaches by phone and letter >> networking >> employment agencies >> develop a system and keep records of all activities >> follow up approaches systematically >> learn from your mistakes

Understand the world of work >> >> >> >> >> >>

What has changed since you joined the Services?

How do those changes affect you?

How do you effectively manage your own career?

What are the different patterns of work?

What do you want from a company?

How do you negotiate a salary package?

Identify your interests and skills >> >> >> >> >>

What are your interests?

What transferable skills do you have?

What training or qualifications have you done?

Can you identify what you have achieved so far?

Does all this help you decide what to do next?

Proactive networking >> >> >> >>

How do you establish a useful network?

How do you use networks to help you research?

How can networks help you into a job?

How can networks help with career development?

Networking advice >> >> >> >> >> >>

Start early Create mutually supportive relationships Use these at all stages of career development, not just at time of job change Networks are useful information sources Successful people develop networks Use them to market yourself and your organisation

The CTP can help you find the answers to these questions through attending workshops and one-to-one sessions with your Career Consultant. If you are not yet registered with the CTP, speak to your local Resettlement Officer or Service Resettlement Advisor for further advice.

Sell yourself on a face-to-face basis >> >> >> >> >> >> >> >> >> >> >>

Research the employer Prepare interview responses Dress appropriately Arrive early; impress everybody you meet Smile Avoid crossing arms and legs when sitting Maintain eye contact Answer questions honestly, but focus on the positive Manage the interview to match your benefits to the employer’s needs Prepare questions that you can ask the interviewer Seek feedback and learn from mistakes

For the most up-to-date information, please visit www.ctp.org.uk questonline.co.uk l February/March 2019

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FACTFILE YOUR RESETTLEMENT TRANSITION SUPPORT

Supporting Veterans in times of crisis Veteran and Stoll resident Tina Fairbrass shares her story of how she overcame an extremely difficult time in her life

course during her resettlement, which

happy as she is and for me to get a job

qualified her to teach English as a

that I can really apply myself to. I’ve

foreign language. Sadly, however, Tina’s

always been desperate to learn and,

marriage broke down and she soon left

with my MA under my belt, I’m certain I

the relationship.

can find meaningful employment for my

Having always loved Italy, Tina moved

future.’

back there and enjoyed a successful career for many years, leading executive

Find out more

training courses in companies and also

Stoll has been providing support to

working as an interpreter. After seven

the Veteran community for more than

years of living there, Tina returned to

100 years and is here to support the

the UK as she needed to study further in

next generation of Veterans. For more

order to continue her career.

information about finding a home with

Tina began the first year of her

Stoll or accessing support, please visit

bachelor’s degree heavily pregnant but

www.stoll.org.uk or call the Outreach

the excitement of starting a family with

Team on 020 7385 2110.Q

her new partner was short-lived. Her partner became abusive towards her, she took on a lot of his debt, and lost her savings and mortgage as a result.

T

ina joined the Navy in 1989. She

As Tina’s home situation escalated, she

was eager to learn and quickly

swiftly realised she needed to escape

qualified as a first-class radio

with her four-year-old daughter. Wanting

operator. She spent seven years in the

to complete her degree, she went into

Navy and her work included being based

hiding with the help of a domestic

in Naples, working for NATO.

violence charity, to allow her to continue

Towards the end of Tina’s time in the Navy, she married a sailor. Tina

Realising she was at her lowest

found there was a lot of strain on their

ebb, Tina reached out for help. A Naval

relationship during the early years

contact put her in touch with Stoll, who

because they were based in two different

were able to offer Tina a two-bed flat

countries, so she decided to end her

immediately for her and her daughter.

career with the Navy in 1996 to focus

Stoll supported Tina through her move

on her marriage. She was able to take a

and helped her make a new home and

I REALLY DON’T KNOW WHERE I WOULD BE WITHOUT STOLL. IT DOESN’T BEAR THINKING ABOUT

66

with her final year of study.

February/March 2019 l questonline.co.uk

I’VE ALWAYS BEEN DESPERATE TO LEARN AND, WITH MY MA UNDER MY BELT, I’M CERTAIN I CAN FIND MEANINGFUL EMPLOYMENT FOR MY FUTURE

start for her family. She was also funded to continue her studies and is currently finishing a master’s degree in Applied Linguistics at Birkbeck University.

Says Tina: ‘I really don’t know where I would be without Stoll. It doesn’t bear thinking about … My hope for the future now is for my daughter to remain as

KEY CONTACT Stoll 446 Fulham Road London SW6 1DT 020 7385 2110 outreach@stoll.org.uk www.stoll.org.uk Drop-in Stoll’s drop-in runs every second Wednesday of the month at its Fulham site (see above), in the Community Hall

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