Vol. 2, No. 1
January-March 2013
www.QuiBids.com
QuiBids Quarterly QUIBIDS PARTNERS WITH PROS FOR AFRICA
PHOTO BY ERIK GAUSE
Oklahoma City Thunder power forward Serge Ibaka poses for a photo with Sister Rosemary Nyirumbe at a February fundraiser QuiBids sponsored on behalf of Pros for Africa, an Oklahoma City-based nonprofit that contributes to the Saint Monica Girls Schools in Uganda. Read more on page four.
A department built from scratch
T
hese days when you walk the roundabout hallway in QuiBids’ Oklahoma City office you will pass a room that seems too large to be occupying the sixteenth story of an office building. Its glass wall affords passersby a look inside where about a dozen desks sit, each outfitted with a pair of Dell monitors, comfortable headsets and cushy, black rolling chairs of the type preferred by computer gamers. About half are occupied at any given time due to the alternating day and night
staffers, each of which types with a speed that makes you wonder if their employers are counting keystrokes. Next door and then again in a third office down the hall more employees are talking into similar headsets, at least one or two in each office always assuring customers that their order is en route or explaining how the auction process works. This is a far cry from November 2009, when QuiBids’ Customer Support “department” consisted of a page on the site that listed a lone email address and a single em-
ployee monitoring it, Josh Walker. “It wasn’t too sophisticated,” said Walker, 30, QuiBids’ sixth employee. Now the director of QuiBids’ Customer Support department, Walker oversees about 25 people who often handle thousands of help requests a day. “Matt [Beckham, QuiBids’ CEO and co-founder] and the other executives dealt with customers for about a month before throwing up their hands and deciding they needed to Built from scratch continues on page 2
What’s new with us? Read about our latest site features on page 6