Contents 1
Message from the CEO
4
2
2015 Milestones
6
3
2015 in Numbers
8
4
Projecting Corporate Strength
10
5
Projecting Strength in Connectivity
40
Projecting Strength in Safety, Security and Operational Efficiency
56
7
Projecting Strength in Services
70
8
Projecting Strength in Social and Environmental Responsibility
86
6
CORPORACIÓN QUIPORT S.A. clarifies that in the preparation and compilation of this Annual Report, due care and efforts have been carried out to provide updated information. However, CORPORACIÓN QUIPORT S.A. waives the existence of minor inaccuracies that may have resulted during the described collection process. In view of the above, CORPORACIÓN QUIPORT S.A. will not be liable to any interested person, public entity or third party for any loss, inconvenience or damage caused as a result of any inaccuracy or error in the information contained in the following pages.
Strong Foundations Support Our Management Andrew O‘Brian President and CEO CORPORACIÓN QUIPORT S.A.
The consolidation of service in all areas of Mariscal Sucre International Airport was consistent during 2015. Over the past year we continued with our strategic work approach in the areas of connectivity, security, and service, obtaining great results. These are set forth in the current Annual Report. With regards to connectivity, we have recorded an increase in the number of airlines and destinations for a third consecutive year, a rare occurrence in the airport industry. In addition, the number of flights and frequencies increased and the use of larger aircraft enhanced passenger transport capacity. The improvement in international connectivity is a result of joint work with the various state entities in charge of promoting tourism. A similar phenomenon was seen in cargo. Changes to the cargo fleet in order to operate in Quito with larger capacity aircraft motivated the expansion of the cargo apron to easily accommodate code F aircraft, the largest and highest capacity aircraft that fly commercially on a global scale. The increase in the number of airlines, destinations, and aircraft capacity would not be possible without guaranteeing the efficiency of operations at the airport and seeking opportunities for the constant improvement of safety. The installation of new equipment for measuring runway visibility as well as the adoption of new approach procedures ensure that the airport is kept in suitable operating condition for 99.5% of the time per year.
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There is no doubt that the service to our passengers and users saw a great improvement with the inauguration and beginning of operations of Phase 2A of the passenger terminal. This magnificent work measuring 7,910 m2 is dedicated exclusively to domestic traffic and enabled the addition of 10 new passenger departure gates with 870 seats, two boarding bridges, three food and beverage outlets, and a new commercial corridor – Boulevard Rialto– providing a complete offering of services to domestic passengers. In addition, passengers arriving to the city are now welcomed at the bright and spacious new Domestic Arrivals hall. All of these advances, driven and implemented by Corporación Quiport, have had an impact in the air transport and tourism industries which closely follow events at Quito Airport and acknowledge the clear leadership of our company; so much so that in 2015, Mariscal Sucre Airport received the most important airport awards in the world. In February we were named the second best airport in Latin America and the Caribbean and the ninth best airport with 5-15 million passengers per year on a global scale by Airports Council International. In October, Quito Airport received the title of South America’s Leading Airport for a second consecutive year at the World Travel Awards 2015, the same award it received the previous year in the same category. Lastly, towards the end of the year, Skytrax awarded the Airport a four-star rating on a five-star scale for the quality of its airport service.
In the field of social corporate responsibility, the work we carry out to protect the environment and support the development of the communities surrounding the airport has allowed us to identify new opportunities to enhance our programs. Since the second quarter of 2015, Corporación Quiport, along with the Inter-American Development Bank (IDB), has developed a Shared Value Project, which is an investment to benefit society, the environment, and the company that supports it. The results of our management have not gone unnoticed by the air transport industry. The performance of Mariscal Sucre Airport and its consolidation in such a short period of time has garnered international interest. Thanks to this we have a notable presence at forums such as Airports Council International, the American Association of Airport Executives, and the International Association of Airport Executives. None of these objectives and successes would have been achieved without the professional work of a trained team that is determined to provide the best of themselves in each of their areas. For this reason it is necessary to thank the employees and collaborators of Quiport and ADC&HAS Management Ecuador. The company’s group of shareholders also deserve a special mention since they have provided the necessary support to our management, as do the banks which financed the project: OPIC, ExIm Bank, EDC and IDB, and the engineering team, Mott MacDonald, for their constant guarantee of the New Quito International Airport Project.
It is important to mention that since December 2015, Aecon Concessions and Airport Development Corporation (ADC), Quiport´s shareholders since the beginning of the project, have transferred their shares to Grupo Odinsa S.A. of Colombia, one of the main companies that manage concessions of largescale projects in Latin America. This in turn strengthens the management capacities of our company. I would like to take this opportunity to thank Aecon, particularly John Beck, Chairman of the company, Steve Nackan, John Saczkowski, as well as Michael Huang, Chairman of ADC. They have all played an essential role in this project from the start and are part of the success of the operation of Quito Airport. I would also like to give a special mention to Bill Pearson, who passed away on May 5, 2016. Representing Aecon, Bill had a decisive influence on the path to be taken by the project from the very beginning, contributing his energy, direct approach, and vast experience in decisionmaking and finding practical solutions to issues. Corporación Quiport ends 2015 as a company which projects strength on all fronts. This is the result of planned management with clear objectives, executed by a highly prepared and committed team. This Annual Report records an exciting journey towards new horizons of excellence. I hope that you enjoy reading it as much as we enjoy working to develop Quito’s airport service.
January 16:
Flor de Liz shop opens in the Public Arrivals Hall.
January 28:
January 26:
Lan opens direct flight Quito – Galapagos Baltra.
Attenza Duty Free opens a Last Chance shop in the International Departures area.
January – february:
Flower exports for St. Valentine’s Day exceed 13,000 metric tons.
February 20:
Second anniversary of Mariscal Sucre Airport.
February 20: Mariscal Sucre Airport wins 2nd place among airports of Latin America and the Caribbean and 9th place in the category of airports with 5-15 million passengers per year on a global scale at the ACI´s Airport Service Quality Awards 2014.
March 1:
MILESTONES
2015
A baggage storage service operated by BagParking opens at Quito Airport.
April 1:
KLM increases its cargo transport capacity with the addition of a Boeing 747-400 aircraft to replace the previously used MD-11 aircraft.
April 6:
VivaColombia begins its 4th weekly flight on the Quito–Bogota route.
May 18:
A Prosecutor’s Office opens at the Airport to handle complaints by tourists and visitors and to improve security standards.
May 18: Start of operations of Phase 2A of the Passenger Terminal, geared towards domestic flights.
June 5:
American Airlines increases the number of seats on the Quito–Miami route with the addition of a Boeing 767-300 to replace the 757-200 aircraft.
June 15:
New low visibility procedures are implemented thanks to the installation of systems that allow an exact runway visual range (RVR) to be determined, thus increasing the Airport’s operating time to 99.7% within a year.
July 1:
Aeroméxico increases the number of seats on the Quito–Mexico City route with the addition of a Boeing 737-800 to replace the 737-700 aircraft.
July 3 – 6:
Pope Francis visits Ecuador. Special operations at the Airport were completed satisfactorily.
September 1: The Airports Council International Latin America–Caribbean awards Mariscal Sucre Airport with the Carbon Footprint Accreditation at Level 1 – Mapping.
October 8:
VivaColombia begins its 5th weekly flight on the Quito-Bogotá route.
October 9:
Mariscal Sucre Airport is selected as South America’s Leading Airport for the second consecutive year by the 2015 World Travel Awards.
October 20:
Corporación Quiport signs a Training Cooperation Agreement with the American Association of Airport Executives and the International Association of Airport Executives to establish a training center in Quito.
October 29:
October 29:
November 18:
December 2:
December 8:
December 19:
The Aruban airline, Inselair, begins operations on the Quito-Aruba route with two weekly flights.
COPA begins its 5th daily flight to Panama.
Fashion Show 2015 is held at the Public Departures Hall. This is the second time that the event has taken place at Mariscal Sucre Airport.
Quito Airport Master Plan 2015 update is approved.
MAC, a leading cosmetics brand, opens a new shop operated by Attenza in International Departures.
American Airlines inaugurates a direct route from Quito to Dallas.
5.4 million
passengers.
14 730 on average. 167 59 786 daily flights,
passengers per day,
on average.
7employees 500
in the airport city.
aircraft
movements.
188 357
tons
of cargo.
169 517 m² of total
construction.
2 463
120 companies and institutions
operating at the airport.
corporate responsibility
programs beneficiaries.
41 328 1 053 826 twitter
followers.
website visits.
QUITO
16 518 facebook likers.
34 destinations from Quito.
13 passenger airlines.
10 cargo
airlines.
Behind the successful management of the Airport is a highly professional company committed to achieving excellence in all areas of management. At Corporaciรณn Quiport, every person plays an essential role in placing our company in a leading position in the airport industry.
Projecting Corporate Strength
Company Profile A Company in Constant Evolution Corporación Quiport S.A (Quiport) is a private company formed by a consortium of international companies: CCR (Companhia de Concessões Rodoviárias) from Brazil, Odinsa from Colombia, and Houston Airport System Development Corporation (HAS DC) from the USA in the capacity of technical advisor. The group of shareholders has an extensive combined pool of knowledge and experience in the Latin American air transport market and contributes its collective capabilities, which have been honed through their operations at nine airports that handle more than 70 million passengers and approximately 700,000 tons of cargo per year. Quiport is the concessionaire of the Quito airport service which included the operation of the former Mariscal Sucre International Airport as well as the development, design, financing, construction, operation, administration and maintenance of the New Quito International Airport located in the parish of Tababela. The initial consortium that executed the construction project for the New Quito International Airport consisted of Aecon Concessions, a division of AECON Construction Group Inc., and Airport Development Corporation (ADC), both Canadian, plus Andrade Gutierrez Concessões from Brazil and HAS DC from the USA. In 2012, Andrade Gutierrez transferred its share in the consortium to CCR, while on December 10, 2015 Aecon Concessions and ADC transferred their block of shares to Odinsa.
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A Philosophy of Constant Improvement The highest international standards have been applied during both the construction and operation of the Airport in order to guarantee efficient operations, safety, and high levels of customer service. Strict rules have also been enforced for the care of the environment and of community relations with the Airport’s neighbours. Our focus for the future is the constant improvement of levels of service and to increase connectivity with safe and efficient operations. This focus makes us strategic partners for airlines and the Ecuadorian State. As part of the airport services provided by Corporación Quiport to its users, the collaboration with ADC&HAS Management Ecuador—an operator which guarantees compliance with national and international aviation standards—allows Mariscal Sucre Airport to stand out for its excellence in the airport industry both in the country and regionally.
Corporate Governance Best Practices In order for the administrative and operational management to be correctly carried out and to comply with the proposed objectives, the timely provision of necessary resources is essential. The Board of Corporación Quiport, being committed to successful management, guarantees that the company has all the necessary conditions. The company encourages transparency in decision-making processes and constant communication to ensure that all levels are involved in the free discussion of matters relating to the running of the company and therefore can take the best action possible. Corporación Quiport has established a work model that encourages and values constant cooperation with its employees and collaborators as the most suitable means to
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ensure excellent managerial leadership. This in turn enables efficient, safe and high quality airport services to provide the best experience to users, as demonstrated in our Corporate Mission Statement. A solid corporate structure and the professionalism of the team behind the management of Mariscal Sucre Airport have made it the nucleus of a growing airport city. It is expected to be one of the main development motors in Quito and Ecuador, thanks to constant investment by Quiport and other companies that have trust in its great potential. The efforts to uphold excellent administrative and operational management have been reflected in the international awards we have received and in our growing leadership in the region’s airport industry.
Strategic Partners in the Construction of the New Airport The construction of the New Quito International Airport was protected under the guarantee of the Canadian Commercial Corporation (CCC), the entity that verified that the terms and conditions of the contract were respected. The project has the support of the following international banks who financed the construction of the Airport:
Overseas Private Investment Corporation (OPIC - USA) Export-Import Bank of the United States (ExIm Bank) Export Development Canada (EDC) Inter-American Development Bank (IDB)
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Shareholders
Aecon Concessions brings the specialized capabilities and diverse strengths of the Aecon Group and its strategic partners to the development of Canadian and international infrastructure and Public-Private Partnership (P3) projects. Within these projects, Aecon plays a pivotal role as a developer, investor, constructor and/or operator.
John Saczkowski
Steve Nackan
William Pearson
Vice President, Finance and Commercial Services
President
(1940 - 2016)
Michael Huang President
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ADC is one of Canada’s most successful airport development and operator companies. It has established itself as a worldwide leader in the area of airport development projects.
Grupo CCR is one of the largest infrastructure concession companies in Latin America. It is responsible for the administration of 3,259 km of roads in Brazil, the operation of Line 4-Yellow of the Sao Paulo Subway, the subway system in Salvador and Lauro de Freitas, and passenger transport by vessels in Rio de Janeiro. It also has investments in international airports (Belo Horizonte, Quito, San Jose, and Curacao), and other service companies.
Ricardo Bisordi
Renato Vale
Paulo Mazzali
Managing Director Head of Airports
President
Division Manager
HAS DEVELOPMENT CORPORATION
Gary Lantner
Hank Coleman
President
General Counsel
HAS Development Corporation, an affiliate of Houston Airport System, offers consulting and training in all aspects of airport planning, development and operations. HAS DC’s services are available to airports and airport consultants worldwide.
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Shareholders
Odinsa, a Colombian company and subsidiary of Grupo Argos, develops infrastructure projects for road and airport concessions. The company works with standards of sustainability and corporate governance that allow it to create value, as well as promote a positive impact on social and environmental matters for its stakeholders. The company is present in Ecuador, Colombia and the Dominican Republic, and is listed on the Colombia Stock Exchange, BVC.
18
Pablo Arroyave
Mauricio Ossa
Eduardo BettĂn
Vice President Finance
President
Vice President Legal and Institutional Affairs
Annual Report
2015
MISSION To provide eďŹƒcent, safe and quality airport services in order to offer the best experience to our users, thanks to the work of our employees who contribute to achieve financial, social and environmental sustainability.
EXCELLENCE We are dedicated to achieving and delivering excellence in all we do.
VISION
RESPECT - We lead by example acknowledging and respecting our colleagues, partners, and customers.
To be the leader in the airport industry of the country and the INTEGRITY - We work with total trust, region, and at the same time, be an honesty, and transparency. engine of social and economic development for Quito and COMMITMENT - We are commited to safety, Ecuador. the environment, the community, our employees, an the success of our Shareholders. TEAM WORK - We are dedicated to a collaborative management style focusing on continual improvement, feedback, and empowerment.
VALUES
Financial Sustainability Safe and Efficient Operations. Efficent and Empowered Employees Excellence in Customer Service
Social Corporate Responsability
OUR STRATEGIC GOALS
Successful Management Based on Our Human Capital The work of a highly motivated and qualified team that is fully committed to the achievement of objectives is behind the success of the operation of Mariscal Sucre Airport. The strategic vision of the company ’s leadership has achieved the correct integration of all the parts of this great mechanism to consolidate the project. It has also enhanced the image and efficiency of Quito’s airport terminal—the gateway to Ecuador.
A fundamental pillar of human talent has been the specialization of each employee in their work. Thus, the formula for success starts with the executives in charge of customer service and even encompasses those involved in technical matters that enable the optimal operation of the airport. All these individuals are under the management of a group of leaders who supervise each area.
Finance and Accounting First row (L.-R.): Gabriela Aráuz, Ana Cristina Reinoso, Edith Cachago, Francis Segovia (Chief Financial Officer), Silvana Navas and María José Padilla. Second row (L.-R.): Ligia Aldaz, José Luis Quezada, Juan Carlos Zurita, Jaime Velasco and Francisco Burbano.
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Marketing, Communications and Corporate Affairs (L.-R.): Jessica Mata, Luis GalĂĄrraga, Alisson Larrea and Cristhian Andrade.
Transportation and Courier (L.-R.): Marco Fiallos, Edwin Andrade, Juan Pozo, DarĂo De la Torre y Wilmer Chila.
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Business Development First row (L.-R.): Marisol Izquierdo, Carlos Criado (Business Development Director), Cristina Swing and Francisco Castro. Second row (L.-R.): Gustavo Aguilar, Estefanía Pérez, Wendy González, Fausto Naranjo and Alex Moreno.
VIP Services First row (L.-R.): Karina Jijón, Ana Cristina Dávila, Gabriela Haro, Cristina Cortés, Evelyn Torres and Kathy López. Second row (L.-R.): Steve Enríquez, Josué Suárez, Pablo Ortiz, Roy Kurze and Alberto Benavides.
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VIP Services
(continuation)
First row (L.-R.): Santiago Herrera, Karina Vega, Adriana Martillo, Andrea Araujo and Jessica Valencia. Second row (L.-R.): David Urbina, Fernando Jaramillo, Omar Velasteguí, Sebastián Acosta, Felipe Cisneros and Geovanny Vivanco.
Environmental, Health, Safety and Social Responsibility First row (L.-R.): Alex Proaño, Rosario Calderón and Fernando Cáceres. Second row (L.-R.): Jorge Moposita, Jaime Pérez and Leonel Valverde.
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Construction and Engineering (L.-R.): Juan Carrillo, Gen Cevallos, Diego Álvarez, Cristina García, William González, Patricia Silva, Pablo Valdivieso, Diego Pozo and Edwin Cevallos.
Legal Department (L.-R.): Karina Larrea, Galo Chávez, Fernanda Pareja and Adriana Pimentel.
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Human Talent and Administration First row (L.-R.): Pamela Naranjo, Imelda Sánchez, Berenice Rocha y Lupe Méndez. Second row (L.-R.): María del Carmen Torres, Doris Vasco, David Díaz, Patricia Laguna and Krupskaya Coello.
Certification and Safety (L.-R.): Joseph Bourgeat, Nelson Cárdenas, César Arteaga, Roberto Cortés, Jorge Bourgeat and Marco Moncayo.
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Our Key Collaborators
Dr. Sandra Reed Serrano Sandra Reed Serrano has been in charge of Corporación Quiport’s legal matters since 2006 and has a fundamental role in the search for solutions that will benefit all parties involved, while always abiding by the current legal framework. An expert in corporate law and legislation on contracts and foreign investment, Sandra Reed has dedicated all her capability and experience to developing the legal structure that allowed the New Airport Project to become a reality. She is a member of the Inter-American Federation of Attorneys (FIA), an organization comprising an independent professional forum dedicated to the exchange of information and professional opinions in the interest of the rule of law of democratic institutions in the western hemisphere. The FIA is registered with the Organization of American States (OAS) as a nonprofit organization and it actively participates in joint programs on career enhancement as well as before the Inter-American Commission and Court of Human Rights. Sandra Reed is a partner at Pérez Bustamante & Ponce, a prestigious law firm in Ecuador and on a global scale. It was built on a family legacy and has evolved to its current corporate structure.
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Diego Cuesta Diego Cuesta is an external consultant for Corporación Quiport. He has been involved in the project since 2008 in his role as Project Finance Officer, including direct involvement in contractual performance with the shareholders and lenders in the construction phase of the New Airport and in the Financial Model and Plan. Mr. Cuesta was later in charge of carrying out the Operational and Logistic Transition program from the old airport to the New Quito International Airport, coordinating with all the entities involved in the operation and control of the New Airport. He executed a Transition Plan with the support of Munich Airport, Germany, which was successfully and efficiently completed. He has also worked as an external consultant for Munich Airport and on various airport projects on a national level such as Viracopos Airport in Campinas, Brazil; Belo Horizonte Airport in Minas Gerais, Brazil; and Doha Airport in Qatar. His experience in Quito Airport as well as in various other international airports combined with his Masters in Airport Management from the University of Malaga, Spain, has allowed Mr. Cuesta to make a positive contribution to Corporación Quiport.
First row (L.-R.): Mariela Paredes, Allan Padilla and Mario Nuñez. Second row (L.-R.): Jorge Páez, Santiago Andrade and Yves Gautier (CEO & General Director).
ADC&HAS Management Ecuador Corporación Quiport entrusts the operation of Mariscal Sucre Airport to ADC&HAS Management Ecuador, a company with extensive experience in operating airports around the world. ADC&HAS is composed of the same group of investors as Corporación Quiport: CCR (Companhia de Concessões Rodoviárias) from Brazil and Odinsa from Colombia. ADC&HAS has operated the Quito airport service since 2002 and has provided experience and professionalism in complying with the
high-quality operating standards, prompt maintenance and excellent service established by Quiport. The ISO 9001-2008 certification obtained by ADC&HAS guarantees that the company operates according to globally accepted, standardized procedures and ensures continuous improvement. It has a history of proven success in airport investment, development, and operation.
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Leaders in the airport industry Awards and Recognitions In 2015, Mariscal Sucre Airport received various awards for a number of reasons relating to the quality of its operations and the high standards of service provided to its users and passengers.
Skytrax: A 4-Star Airport Skytrax is a prestigious independent private organization that specializes in researching levels and standards of passenger service for the air transport industry on a global level. Mariscal Sucre International Airport obtained a 4-Star rating—on a 5-star scale—after an audit performed by Skytrax at the Airport in November 2015. It also shares the privilege of being one of only two terminals (together with El Dorado International Airport, Bogota) in Latin America and the Caribbean to achieve the 4-Star rating.
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ACI : `Airport Service Quality Awards´. On 20 February 2015, Airports Council International made an official announcement informing Quiport that Mariscal Sucre Airport had obtained 2nd place in the category of airports in Latin America and the Caribbean and 9th place in the category of airports with 5-15 million passengers per year at the Airport Service Quality Awards 2014. The Airport Service Quality (ASQ) Programme of the Airports Council International (ACI) gives out the most prestigious international awards with regards to airport services offered to passengers. The ASQ rates the performance of airports across 34 key areas of service and results can be shared and compared with those of airports across the globe.
`World Travel Awards´ in the Category of South America´s Leading Airport Mariscal Sucre Airport received for a second year in a row the award as South Americas´ Leading Airport. The World Travel Awards, considered the Oscars of the tourism industry, reward positive contributions to the development of the tourism industry across several categories on a local and international scale. Winners are chosen by a voting process which is open to the public and encourages global participation. Votes casted by verified travel professionals carry a weight of two votes.
WorldCob: `Peak of Success´ Awarded to the VIP Lounges Each year, The Bizz award is given out by the World Confederation of Businesses – WorldCob to the most outstanding companies and businesspeople in each country. This award was created in order to recognize business excellence. Peak of Success was created to recognize companies which are already recipients of The Bizz award and which maintain high levels of excellence.
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Sharing and Learning Better Industry Practices Corporación Quiport´s experience in airport management and development has placed the company among the industry leaders in Latin America and the Caribbean. Through active participation in various forums and meetings of the air transport and tourism industry, Quiport shares its knowledge with other airports and is fueled by industry best practices. Since 2009, Quiport has been an active member of Airports Council International - Latin America and the Caribbean (ACI-LAC) through its participation in economic, environmental and operational committees. Additionally, Mr. Andrew O´Brian, President and CEO of Quiport, is a member of the ACI World Governing Board as a representative for Latin America and the Caribbean. This nomination allows the airports in the region to have a voice on the Board, thus ensuring that their points of view are taken into account when decisions are taken on an industry-wide basis.
Other important organizations with which Quiport has developed close professional relationships are the American Association of Airport Executives (AAAE) and the International Association of Airport Executives (IAAE). During 2015, in addition to actively participating in the committee meetings of both associations, Mr. O´Brian participated as a panelist and speaker to share the experience of our company and Quito Airport in different areas of the industry including subjects such as our perspective as operators in a public private partnership, improved customer service practices, building community support for the airport development and the strengthening of sustainable airport development. Furthermore, Quiport works with the AAAE to organize important training conferences on aviation matters which will be held in Ecuador over the course of 2016.
The 2015 Master Plan is Approved On December 8, the 2015 Master Plan for Quito International Airport was approved by Empresa Pública Metropolitana de Servicios Aeroportuarios (EPMSA). Prepared with the technical advice of Landrum & Brown, a leading consultancy specialized in airport planning, the Master Plan sets forth the airport development program for the next 20 years (until 2035) based on the projected demand of passenger and cargo traffic, while also allowing for the allotment of airport land for final development. This Master Plan defines the following phases of development: • • • •
2020 (Phase IIB). 2025 (Phase IIIA). 2035 (Phase IIIB). Final Development.
The Master Plan is the result of constant dialogue between Quiport and airlines, airport service companies, different levels of government agencies, the business community, airport users, community groups, special interest groups and the general public. The International Air Transport Association (IATA) had an important role in the preparation of the document given that it represents airlines on a global scale and possesses a large database of information and parameters for measuring terminal space on the basis of passenger comfort. The Master Plan for Quito Airport must be updated every five years as part of Corporación Quiport’s obligations under the concession contract.
Aecon and ADC Contribute to the Construction of the Bicentennial Convention Center On 13 July, the Canadian companies Aecon Construction Group and Airport Development Corporation (ADC), two of the main shareholders of Corporación Quiport, announced a donation of USD $15 million to finance the construction of what will be the Bicentennial Convention Center at the former Mariscal Sucre Quito Airport. This donation is considered part of the corporate social responsibility program and is given in appreciation for the city´s trust in the leadership of both companies in the construction project for the new Quito International Airport. The announcement of this legacy project was made by Mr. John Beck, Chairman of Aecon, at a press conference organized by the Municipality of Quito to mark the start of construction of Amazonas Boulevard.
During his speech, Mr. Beck explained that the aim is to close a circle to strengthen the characteristics of the city as a tourist attraction on all fronts. “Quito has incomparable tourist attractions and a first-rate airport, and the Bicentennial Convention Center is precisely the addition which will complement the basic infrastructure required by the city to not only become a center of attraction for regional and global tourism, but to evolve towards a new vocation to capture the conventions and events market which we know is part of the plan to promote the city”, he explained.
Second Anniversary Celebrated in Style On 20 February 2015, Mariscal Sucre Airport celebrated its second anniversary of operations together with passengers at the air terminal and the airport community. In the morning a press conference was held and led by Andrew O’Brian, President and CEO of Corporación Quiport, to provide highlights of the airport management. The event was attended by the country’s key media representatives.
Balloons, music and great joy were part of the afternoon at the passenger terminal. Travellers and users of the airport shared in the celebrations together with airport employees and officials.
News Headlines Highlight Management of the Airport Around the world, airport service is under the media scrutiny in every region and country. Mariscal Sucre Airport is no exception. The results of efficient management geared towards customer service (airlines and passengers) is reflected in the headlines of the Ecuadorian and international press, thanks to constant work with the media that report our most important results to the public.
1
2
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4
3
5
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6
7
8
9
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11
1. The Tababela Model Turns Two Years Old, Confirming Its Efficacy and Excellence. 2. A New Cargo Aircraft Operates at Tababela. 3. Quito Is Connected to 17 Destinations.
7. Well Done, Airport! 8. International Flights Increase at Tababela. 9. Airport Applies New Operational Parameters.
4. The Airport Has Brought New Neighbours to the Tumbaco Valley.
10. New Options Are Implemented to Avoid Queuing at Counters.
5. Tababela Airport Has a Carbon Footprint Certification.
11. The First Direct Flight From Quito to Dallas Took Off Yesterday.
6. The Expansion of the Air Terminal Generated Positive Reactions.
12. Tababela Airport Has a Carbon Footprint Certification.
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Mariscal Sucre Airport is the main gateway to Ecuador and is the largest center for exports by air in the country. Its infrastructure combined with efficient route management has enabled the sustained development of connectivity, incorporating new routes and direct flights from the city of Quito.
Projecting Strength in Connectivity
Passenger Traffic Consolidates Passenger traffic at Mariscal Sucre Airport reached over five million (5.37 million) passengers in 2015, despite a decrease in domestic flights due to conditions inherent to the country’s internal dynamics. International passenger traffic increased for a fourth consecutive year –by 3.5% in this case. International traffic was distributed among fewer operations (-0.5% in comparison with 2014), but with an increased load factor (1.4% growth over 2014), evidencing that international passenger operations in 2015 were more efficient and that their costs and resources were optimized. Actually companies such as American Airlines and Aeroméxico increased their seat offering with greater capacity airplanes. American Airlines replaced its Boeing 757-200 with a Boeing 767-300 with 40 additional seats in its first daily flight to Miami. Similarly, Aeroméxico changed its 737-700 for a 737-800 airplane with 36 additional seats in its Quito-Mexico City flight.
Doubtless, the largest contribution to more connections from the Quito Airport in 2015 was the opening of a new direct route between Quito and Dallas, operated by American Airlines, and the new route to Aruba operated by Inselair, the Aruban airline. The Dallas route is especially important because Dallas-Fort Worth airport is a major hub connecting to the U.S. West Coast and to destinations in the Asian Pacific Coast. This offer is complemented with increased frequencies and flights to Bogota (fourth and fifth weekly frequencies with VivaColombia) and Panama (fifth daily flight with Copa). In the next pages you can find the most relevant figures regarding passenger operations at Quito International Airport in 2015.
PASSENGERS TOTAL
5,376,544
56.2% 43.8%
2011
2012
5,376,544
5,574,019
5,421,106
-3.5%
2014
2013
2015
2011
-6.1%
-2.6%
2012
2013
-2%
-8.4%
2014
3,019,137
2015
3.5%
3,297,326
2,276,693
2014
3,679,241
2013
10.7%
2,357,407
2012
2,057,107
1,842,490
1,690,670 2011
11.6%
2.8%
DOMESTIC
INTERNATIONAL
9%
2.4%
3,363,999
international
3,453,790
domestic
-1.4%
5,296,280
5,369,911
passengers
2015
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AIRCRAFT OPERATIONS TOTAL *
2014
2015
International and domestic
2011
2012
2013
2014
2015
2011
2012
-9.8%
2013
* Military and other non commercial operations are not included.
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2015 Annual Report
2014
-10%
33,075
-4%
36,566
-12.5%
40,517
-0.5%
48,273
DOMESTIC*
21,370
2.5%
21,488
5.3%
20,972
18,960
5%
19,909
INTERNATIONAL *
42,221
2013
AIRBUS 319
-5.4%
59,786
2012
-5.1%
63,188
2011
-1.8%
66,572
-7%
67,801
72,925
Most used aircraft
2015
KEY STATISTICS - PASSENGERS INDICATORS
INTERNATIONAL
DOMESTIC
Month with the highest number of passengers
August 232,293
July 269,823
Daily average departing passengers
3,129
4,220
Month with the highest number of aircraft
January 1,961
March 2,983
Average load factor
75%
73.5%
88.5%
76.4%
Monthly average highest maximum takeoff weight (tons)
86,307
90,293
Destinations
21
13
Weekly frequencies
196
318
Airline with the highest load factor
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45
17 3
8
9 16
10
11 15
d
16
k
2
19
c
7
18 f
14 6 4
b
i m
j
e h
a
12
l g
20
The Mariscal Sucre Airport connects Quito with 21 international and 13 domestic destinations.
Domestic Airlines TAME 50% LAN 33% AVIANCA 15% PETROAMAZONAS 2%
5
Domestic Destinations GUAYAQUIL 40%
GALAPAGOS 19%
CUENCA 13% LAGO AGRIO COCA 2% 8% SANTA ROSA LOJA 3% 4% ESMERALDAS 4% MANTA 7%
1
Our Destinations
13
a. Cuenca
1. Amsterdam
b. El Coca
2. Aruba
c. Esmeraldas
3. 4. 5. 6.
d. Galapagos Baltra e. Guayaquil f. Lago Agrio g. Loja
Buenos Aires Cali
7. Caracas 8. Dallas 9. Fort Lauderdale
h. Macas
21
Atlanta Bogota
10. Houston
i. Manta
11. Havana
j. Salinas
12. Lima
k. San Cristobal
13. Madrid
l. Santa Rosa
14. Medellin
m. Tena
15. Mexico City 16. Miami 17. New York 18. Panama City 19. San Salvador 20. Santiago de Chile 21. Sao Paulo
International Airlines AVIANCA 21%
COPA 17%
TAME 16%
LAN 11% AMERICAN 10% IBERIA 6% DELTA VIVACOLOMBIA 5% 2% UNITED 4% AEROMÉXICO 4% KLM 4%
International Destinations BOGOTA 21%
PANAMA CITY MIAMI 15% 14% LIMA 11% MADRID 6% ATLANTA HOUSTON 5% OTHERS 4% 16% NEW YORK 4% AMSTERDAM 4%
Export Cargo Recorded a Slight Increase Export cargo in 2015 reached over 150,000 tons per year (151,302 tons), a 1% increase over 2014 (150,283 tons). Although this increase percentage does not seem significant, it is important if we take into consideration the problems in the Russian market, weakened by the situation of the Russian ruble vs. the dollar, which increases the export price of Ecuadorian flowers – the main export by air. Cargo flights also showed a 4% increase in 2015, triggered above all by the Valentine’s Day season. Indeed the greatest increase in export tonnage occurred in February (1.9% with respect to February 2014). The same occurred with the number of cargo flights, with 581 aircraft movements in that month.
Another important factor for this analysis is that operational efficiency in cargo flights is quite high thanks to the use of larger capacity aircraft. The Boeing 767-300 is the most used aircraft, followed by the Airbus 330-200 and the Boeing 777-200 in a third place. These are all large cargo aircraft with a capacity greater than 70 tons. The most important event in regards to cargo flights is the replacement of the Air FranceKLM-Martinair group’s MD-11 with the 747-400, which increased capacity from 80 tons to 112 tons of cargo per flight. The new aircraft began to operate in April 1, 2015. Import cargo reached 30,143 tons in 2015.
CARGO TOTAL
188,356.82
tons of cargo
exports
16%
80.3%
2013
2014
2015
2011
3%
34,685
1%
2.9%
-13.8%
2012
30,759
2012
13.3%
33,678
-0.4%
151,302
(in metric tons)
150,283
(in metric tons)
132,614
IMPORTS
29,896
2011
-2.2%
3.7%
EXPORTS
133,104
136,101
domestic cargo
2013
2014
-2%
30,143
imports
2015
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CARGO AIRCRAFT OPERATIONS
2011
2012
2013
1%
4%
2014
5,341
-10.4%
5,134
Most used cargo aircraft
5,083
-0.4%
5,671
5,692
TOTAL
BOEING 767-300
2015
KEY STATISTICS - CARGO
50
Month with the highest growth in cargo
February 1.9% (compared to February 2014)
Month with the highest number of aircraft movements
February 581 flights
Monthly average tons in cargo flights
59,248
Average cargo load factor
77.36%
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Route Development
FEB JUN
Airport opening date.
KLM implements 6th frequency Quito-Amsterdam. Tame starts flying non-stop Quito-Buenos Aires. Boeing 747-800F, the largest commercial cargo aircraft, lands for the first time in Quito.
SEP
Tame starts route Quito-Sao Paulo.
OCT
KLM opens up 7th frequency Quito-Amsterdam. Iberia starts non-stop service Quito-Madrid with 3 weekly frequencies.
DEC
AeromĂŠxico starts flying Quito-Mexico DF for the first time in Ecuador. Emirates SkyCargo starts operations with a Boeing 777-200F.
2013
Tame opens domestic route Quito-Salinas.
Copa begins 4th daily flight to Panama City.
Emirates SkyCargo starts second weekly frequency.
Tame starts flights to Fort-Lauderdale and New York.
Viva Colombia, low cost airline, starts operations with Quito-Bogota route. First low cost airline in the country.
JAN JUL AUG OCT DEC
2014
Route Development
JAN APR JUN
Lan opens a direct route to the Galapagos Islands. KLM Cargo increases its cargo transport capacity with the addition of a Boeing 747-400 aircraft.
American Airlines increases the number of seats on the Quito – Miami route. VivaColombia begins its 4th weekly frequency on the Quito–Bogota route.
JUL
United Airlines implements a new flight for the high season with two frequencies to Houston. Aeroméxico increases the number of seats on the Quito – Mexico City route.
OCT
The Aruban airline, Inselair, begins operations on the Quito–Aruba route with two weekly frequencies. VivaColombia begins its 5th weekly frequency on the Quito–Bogota route.
DEC
American Airlines inaugurates the direct Quito – Dallas route. Copa begins its 5th daily flight to Panama.
2015
Airlines that operate in Quito PASSENGERS
CARGO
REGULAR
REGULAR
CHARTER
CHARTER
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Developing safe and efficient airport operations is one of the priority objectives of the airport industry, for this reason at Corporación Quiport we focus our work on maintaining the highest standards of safety and security, and guaranteeing a high level of efficiency for the benefit of our clients—the airlines and passengers.
Projecting Strength in Safety, Security and Operational Efficiency
High Operational Efficiency Continuous Monitoring of Operations On February 17, 2014, Mariscal Sucre International Airport became the first airport in Ecuador to receive an Aerodrome Certification. This document confirms that the Airport and Corporación Quiport—in charge of the management, operation, and maintenance of the airport service—comply with the regulations and standards issued by the International Civil Aviation Organization (ICAO) and the General Directorate of Civil Aviation of Ecuador. After this certification was obtained, work continued on Continuous Monitoring—one of the most important stages in the operation of the Airport—with the goal of maintaining Twelve inspections of the Airport´s movement area were made over the course of 2015 as a previous step to the inspections programmed by the Aviation Certification and Inspection Office of the General Directorate of Civil Aviation. As part of the program, the operational status of the runways, taxiways, aprons, visual aids, signage, and lighting was checked. The procedures and programs applied in maintenance, technical personnel training, and wildlife management, were also checked. The Emergency Plan and the Airport Security Program were verified and analyzed. The results were satisfactory.
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Airport Manual The Airport Manual is the most important document in the certification process as it contains the description of the airport infrastructure; maintenance, construction and operating procedures; safety management system; rescue and fire fighting service; emergency plan; wildlife management and control plan. Any change to the original specifications under which the airport was certified and any new amendments to the Civil Aviation Technical Regulations are grounds to make amendments to the Airport Manual. The following amendments were made in 2015: • Amendment 1: Runway center line lights. • Amendment 2: Redesign of the commercial apron due to expansion. • Amendment 3: Implementation of reduced visibility procedures. • Amendment 4: Expansion of the cargo apron. • Amendment 5: Airport Emergency Plan. • Amendment 6: Airport Security Program.
Category II Equipment Mariscal Sucre Airport has a complete navigation system that will enable it to increase the operating category for precision approaches from Category I to Category II. • •
Landing: RVR of 350 meters. Take-off: RVR of 350 meters.
The General Directorate of Civil Aviation performed verification flights in August and December with a laboratory aircraft to study the feasibility of increasing the category of the Airport. To facilitate this transition, the management of Continuous Monitoring, Control and Security of Quiport prepared the Category II approach procedures with airworthiness experts from the General Directorate of Civil Aviation. This insures implementation will not take too long.
Operational Capacity of the Airport The new Quito Airport was inaugurated with state-of-the-art navigation aids and has approach and departure procedures based on traditional aids, such as Visual Omnidirectional Reference (VOR), Distance Measurement Equipment (DME) as well as satellite navigation aids which permit the operation of aircraft with the application of standard meteorological minima used at the largest and best airports in the world. On June 15, 2015, the following new landing minima were published: Landing: Visibility of 550 meters or a Runway Visual Range (RVR) of 550 meters. Take-off: RVR of 350 meters.
When the Airport was inaugurated, its operational capacity was close to 98%. With the application of these new values, which have already been published in the various ICAO documents, the operational capacity of the Airport increased to 99.7%.
High Rate of System Availability The nerve center of the Airport is made up of diverse computer systems that create and allow the development of all processes in a quick and efficient manner. Corporación Quiport and its operator, ADC&HAS, have strict control over the systems in order to guarantee that they are available as long as possible. This control has allowed system availability to increase.
AVAILABILITY OF CRITICAL SYSTEMS - 2015
Peak hour: 99.992%
Off-Peak hour: 99.967%
AVAILABILITY OF NON-CRITICAL SYSTEMS 2015
Peak hour: 99.990%
Off-Peak hour: 99.949%
Establishing the new minima was possible thanks to the installation of transmissometers, cutting edge equipment that determines the RVR value. Corporación Quiport acquired these to be able to precisely measure the horizontal runway visibility distance.
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Training and Equipment Guarantee High Performance Safety Week
These were aimed at different levels of staff working at the Airport, including:
A focus on safety is a priority in the operations of Mariscal Sucre Airport. For this reason Safety Week is held annually to encourage and share a culture of safety among personnel at the Airport apron.
• • • • •
Conferences addressed subjects such as basic safety concepts, human factors and the State Safety Program (SSP). One hundred and sixty nine people attended this series of talks.
The following training was provided with regards to Aviation Security (AVSEC):
Training Improves the Efficiency of Operations
Regarding security, five training sessions were held with security personnel to reinforce and broaden knowledge on the security of persons and facilities, customer service, airport security and emergency plans.
Personnel’s training is one of the pillars on which the running of the Airport is based under the ICAO and General Directorate of Civil Aviation standards. For this reason, a series of training events were planned and executed.
60
• •
Airport Services; Reduce Visibility Operations; Certification Processes; Air Navigation, and Instrumental Procedures.
Emergency Plans, and Airport Security Plan.
To maintain standards of efficiency and security in airport operations, a thorough training program in diverse areas of operations management was carried out. During 2015, the following courses were held:
TRAINING
NUMBER OF EVENTS
NUMBER OF ATTENDEES
Airport Management Courses
78
1052
Boarding Bridge Management Courses
30
254
Aviation Phraseology Courses
8
73
Safety Courses for Contractors
8
43
Emergency Plan Course
14
215
2015 Annual Report
New Uniforms for Airport Firefighters At the beginning of the year, we delivered 117 fire suits for fighting aircraft and structural fires to the members of the Rescue and Fire Fighting Service in compliance with the equipment renewal plan.
•
Useful life of up to 5 years.
The set of uniforms consists of 43 aluminized proximity suits to withstand aircraft fires and 74 fire protection suits for structural fires.
• Thermal heat resistance: 842°F or 450°C.
Structural Fire Protection Suits Characteristics:
Proximity Suits (aluminized)
• Certified with the U.S. National Fire Protection Association (NFPA 1971 – Structural Fire Fighting) standards.
Characteristics:
• Useful life of up to 5 years.
•
Thermal heat resistance: 2000°F or 1000°C.
• Certified with the U.S. National Fire Protection Association (NFPA 1971) standards.
A New Ambulance for the Airport On June 19th, Mariscal Sucre International Airport received a modern ambulance with state-of-the-art equipment to handle emergencies. The ambulance is a Volkswagen Crafter manufactured in Germany. The new ambulance has oxygen therapy equipment, a defibrillator, a vital signs monitor
and all the necessary tools to cope with any medical emergency that may arise at the Airport. Additionally, the ambulance has emergency lights, speakers, amplifiers, sirens, and air conditioning systems to guarantee the fast and safe transfer of the patient to the nearest medical facility.
Safety is a Priority Airport Firefighters Response Time The ICAO has established that the ideal response time in which the airport firefighters can reach the furthest end of the airport must be less than three minutes. The graph below shows that members of the Rescue and Fire Fighting Service of Mariscal Sucre Airport achieved records of less than two minutes during the exercises held throughout 2015.
FIREFIGHTERS RESPONSE TIME 00:03:00
00:02:00
00:02:00
00:01:47
00:01:37
00:01:24
00:01:42
00:01:32
00:01:23
00:01:00
JAN
00:01:46
00:01:36
FEB
MAR
APR
MAY
00:01:35
00:01:23
JUN
JUL
Maximum Response Time 3 minutes (ICAO Annex 14)
00:01:15
AUG
SEP
OCT
NOV
DEC
Maximum Response Time 2015
Improvement in Safety The following graph shows the evolution of incident and accident records at Mariscal Sucre Airport. It is clear that we have maintained the trend towards constant improvement in safety.
28
25
28 ACCIDENTS
14
8 2
2013
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2014
2015
INCIDENTS
Positive Results from the Implementation of APEX The agreement for the implementation of the Airport Excellence in Safety Program (APEX), signed in 2014, gave rise to a series of activities carried out during 2015 that were geared towards continuous safety improvement at Quito Airport. As a result, a new safety policy is being implemented in order to include a reference to ‘Just Culture’ defined as a culture in which front-line operators and others are not punished for actions, omissions, or decisions taken by them which are commensurate with their experience and training, but where gross negligence, willful violations and destructive acts are not tolerated. Furthermore, a ‘nonretaliation policy’ will be implemented in order to guarantee that all employees who provide services at the Airport can report security violations without fear of any kind of reprisals. In addition, new procedures were established to carry out friction testing which include measurements at a distance of 3.5 meters and 9 meters from the center of the runway towards both sides. An improved supervision process was implemented to ensure that all air side construction employees wear suitable personal protective equipment (PPE).
APEX in Safety is globally recognized as the number one safety method. The adoption of this program allows the Airport to benefit from the knowledge of different safety experts so that the necessary actions and changes can be identified and prioritized to reduce risks and increase response capacity in the event of any incident.
Safety Management System, Phase 2 Continuing with the development of Phase 2 of the Safety Management System (SMS), the Safety Policy was approved on November 25, 2015, and distributed as of that date. In addition, the different committees and action groups were created and the emergency plan was approved. The necessary documentation for this stage was finalized and is pending approval by the Aviation Authority. The SMS is a set of actions developed to avoid incidents and accidents during air operations and includes organizational structures, lines of responsibility, policies, and procedures.
Wildlife Control Strengthens Security In 2015 activities for the management and control of wildlife at Mariscal Sucre International Airport included modifying the habitat to control sources of food, water, and shelter within the restricted area of airport operations, as well as the use of falconry and different repellents to discourage the presence of fauna in critical areas for the security of airport operations. One of the key elements within the Wildlife Control Program during 2015 was constant coordination with municipal and governmental authorities to reduce the presence of wildlife –particularly turkey vultures– in the vicinity of the Airport. Activities included cleaning and fencing areas that were found in poor sanitary conditions in the Guambi ravine and work with the communities of Santa Rosa de Palermo (Puembo), La Isla (Pifo) and Salazar Gómez (San José de Puembo) to encourage better waste management and provide information on the current regulations for the breeding and slaughter of animals. It is important to mention the support of Empresa Pública Metropolitana de Servicios Aeroportuarios (EPMSA), which placed six warning signs prohibiting littering in areas previously identified as critical. These actions led to a decrease in bird presence in the aircraft approach area, according to sighting reports by pilots.
Emergency Due to the Eruption of the Cotopaxi Volcano On Friday, August 14, the Cotopaxi volcano, located 70 kilometers south of Quito Airport expelled ash and gas. The direction of the wind and the altitude of the emission threatened to send ash towards Mariscal Sucre Airport. This caused an immediate reaction from the Airport’s Crisis Control Committee (CCC). Under the leadership of the Directorate of Civil Aviation and upon executing the Airport’s Emergency Plan prepared by Corporación Quiport and its operator, ADC&HAS, the CCC immediately ordered a preliminary evaluation to ensure that enough elements were available to take appropriate action to safeguard the safety of operations, landside aircraft, facilities, and of course, the safety of Airport passengers and employees. Once the situation was evaluated, it was determined that it was not necessary to suspend operations at Mariscal Sucre Airport. However, the CCC continued to work throughout the day in order to monitor events and be able to take decisions immediately. Quiport and ADC&HAS contributed with all the operational information, coordination, and logistics, as well as with the enforcement of CCC’s decisions.
Special Operations High Level Authorities Travel through Quito Airport Given its status as the capital’s airport, Mariscal Sucre Airport is used by national and foreign official delegations and frequently receives high level state visits from around the world which require special standards in planning, coordination, and management to guarantee people’s safety and comfort. Corporación Quiport is in charge of every detail regarding organization and service in extraordinary operations in situations such as: • Charter flights for the President of Ecuador’s international trips. • Trips of ambassadors accredited to the country. The visits to Ecuador by President Nicolás Maduro of Venezuela and President Juan Manuel Santos of Colombia, and the President pro tempore of Unasur, Tabaré Vázquez, to hold talks to overcome the border crisis between both nations are events whose planning is worth mentioning. The organization and management of the visit of the Chairman of the Federation Council of Russia, Valentina Matvienko was also an important event. Towards the end of the year, Quiport was busy finalizing the details for the reception of delegations from 25 Latin American and Caribbean countries who confirmed their attendance to the CELAC Summit held in January 2016 in Quito.
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Pope Francis visits Ecuador In 2015, the Airport played a central role in an event categorized by many as the most significant event in Ecuador: Pope Francis’ visit. Between July 5 and July 8, a special plan was carried out to enable the execution of ceremonial protocol and to guarantee the security of the Pope without affecting normal operations at the Airport. To this end, several preliminary actions were taken, such as lighting improvements on the General Aviation Apron; coordination and exercises with the Armed Forces Joint Command, the Ministry of Foreign Affairs, the National Police, the Municipality of Quito, the General Directorate of Civil Aviation and the ECU911 Integrated Security Service. Entry and location tests using an aircraft with the same characteristics of the aircraft which would transport the Pope were carried out in order to confirm docking position. More than 2000 State security officers were present at the Airport’s facilities. The plan was successfully implemented and coordinated by Corporación Quiport for the duration of all transport operations for Pope Francis at Mariscal Sucre Airport. National authorities acknowledged it as an example of organization.
We remain focused on offering our users and passengers a selection of the best services and products, carefully chosen to satisfy all the needs of today ’s traveller. It is our objective that time spent at Quito International Airport becomes the best travel experience.
Projecting Strength in Services
New Domestic Terminal Provides Greater Comfort The operations at the new passenger terminal at Mariscal Sucre International Airport successfully began on May 18, resulting in new and improved service standards. Corporación Quiport’s management—which invested approximately USD $22 million funded exclusively by its shareholders—is focused on adequately responding to the requirements of the Airport’s users and on continuously seeking opportunities to improve comfort standards. The new holdrooms serve the domestic departures area; this is an unusual characteristic at regional airports since they usually focus their services on international
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2015 Annual Report
areas. By focusing its efforts on providing first-rate services for both domestic and international passengers, the Airport aims to establish new standards that will cement its leadership in the region.
Operational Benefits and Improved Levels of Service The terminal’s expansion includes 7,910 square meters of construction, 870 additional seats, two new boarding bridges and ten boarding
gates, resulting in a 30% increase in departure lounge capacity. This gives us greater flexibility to serve a larger amount of domestic operations using boarding bridges, therefore reducing the number of bus-based operation. This directly benefits passengers and airlines. The addition of 10 boarding gates facilitates management of departure and arrival procedures and optimizes the number of time-efficient operations. Furthermore passengers can wait more comfortably for their flights in an area designed to include lots of natural light, thanks to large windows and high ceilings that give the impression of more space. Interior and exterior gardens, hanging plants, and fountains, make this space an area where passengers can feel in contact with nature. The new departure lounges include areas and services designed to improve passenger experience:
• Three food and drink outlets that provide a varied offer of high quality options, including a local menu. • New commercial shops with a focus on local products. • A new, more spacious, and comfortable Domestic VIP Lounge. • A children’s entertainment area. • Power outlets on seats for charging mobile phones and laptops. • Free Wi-Fi for passengers, as in the rest of the departure lounges. • Three sets of bathrooms (two on level 2 and one on level 1).
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A Piece of Quito at the Airport One of the expectations of Ecuadorians was to see Quito’s aesthetic features represented at the Airport. The challenge was to find a space where the functionality required by the Airport could be harmoniously combined with an architectural solution to provide a sense of identity and belonging. Thus, Rialto Boulevard was created along the concourse leading to the new departure lounges. It was designed using typical materials and techniques of the city ’s architecture. The Rialto company has opted to position its brand by using alternative high impact media; for this reason their strategy was to use the most active area in the country’s main Airport. Ceramic cladding is decorated with different images representative of Ecuador, showcasing the geographic, natural and cultural diversity of the country.
square meter setting. On the western side, the façade features windows with stone frames and wrought iron grills offering a magnificent view of the surrounding natural environment. A wood and stucco false ceiling covers the area. Dotted along the way are columns with stone plinths, and the end of the corridor leads to the new Domestic VIP Lounge, which is marked by a semi-circular arch with wooden details. From here, domestic passengers may decide whether to enter the VIP Lounge or head to their departure lounge, where they will continue to enjoy the comfort and services offered by Quito Airport. Enjoying the most modern airport facilities and first-rate shops is one of the new features that the Boulevard offers to all passengers who are departing Quito towards different regions of Ecuador.
Rialto Boulevard starts at a stone portico and features gardens and fountains along its 70
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More Comfort for Small Travellers
our free Wi-Fi service. Corporación Quiport has increased the bandwidth in order to provide a higher quality service.
We are always striving to meet the needs of our passengers, so we have created a children’s play area at the domestic terminal of Mariscal Sucre Airport equipped with slides, tunnels, climbing frames and other children’s games. This way, passengers will have one concern less when travelling with the family and more time to enjoy themselves while their children play and spend energy before boarding their flight.
Built with Ecuadorian Hands
Connected at all Times The new domestic departure lounges have one thousand new power points for passengers to charge their mobile devices. Charging points are located in holdrooms and at Guacamole Grill, Amazonia Café and Tres Trío. Additionally, passengers can access the Internet thanks to
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2015 Annual Report
The design, construction, and management of the passenger terminal expansion project was carried out using Ecuadorian talent. Approximately 450 workers were directly involved in the project and 70 companies were hired for different jobs. Of these companies, a total of 68 are Ecuadorian and made a significant contribution to commitment and quality. EKRON, a company renowned in the Ecuadorian market for building largescale high-quality projects, was in charge of construction. Consequently, the project was an important source of direct and indirect employment.
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The Commercial Offer at the Airport Continues to Grow The commercial strategy implemented at Quito Airport has been well received by our passengers. The Mall del Cielo brand has gradually strengthened its position with very positive results. The formula for ensuring our customers’ satisfaction is focused on tuning into the needs of our passengers and their expectations regarding quality and competitive prices. Therefore, Mall del Cielo offers a very well-designed combination of technological goods, liquors, designer clothes, Ecuadorian chocolates, watches, fine handicrafts, jewelry, confectionery, books, magazines and, of course, the essential souvenir shops.
Flowers, Gifts, and More Flor de Liz opened its doors in the Public Arrivals Hall just a few meters from the International Arrivals area. This attractive shop offers floral arrangements highlighting the beauty of Ecuadorian flowers. It also sells a wide variety of unique gifts. This way, airport users awaiting the arrival of friends and family can welcome them with a special gift, as is customary in our country.
Baggage Storage Service This year a baggage storage service was opened at the Public Arrivals Hall. BAGParking has the necessary infrastructure and trained staff to guarantee the safety of baggage in its care, while users enjoy their waiting time by travelling to the city or simply browsing the shops and restaurants. BAGParking is open 24 hours a day, 365 days a year. This service has been widely used by passengers who have free time before their next connection.
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Attenza Duty Free Opened its `Last Chance´ Shop The “Last Chance” liquor shop was inaugurated in late January and has opted for a new travel retail concept. It is a liquor boutique with the best selection of Scotch whiskies by prestigious brands such as Johnnie Walker and its exclusive Explorers’ Club Collection (sold only at duty free shops); Haig Club, a single grain Scotch whisky from the oldest distillery in Scotland; Old Parr and Buchanan’s. The shop also offers Ron Zacapa with its exquisite Guatemalan flavor, hailed as one of the best in its category. The new shop is located in the International Departures area and, as is characteristic of Attenza Duty Free, it offers a personalized service to customers while they shop, indulge their senses, and learn a bit more about the curious world of liquors while enjoying high quality service.
M∙A∙C Cosmetics Finds its Place at the Airport M•A•C, one of the world’s leading cosmetics and makeup brands, opened its doors in the International Departures area of Quito Airport with the support of Attenza Duty Free, the representative of the brand.
M•A•C opened its first shop in March 1984 in Toronto, Canada when the makeup artist and photographer, Frank Toskan and beauty salon owner, Frank Angelo decided to create their own makeup line, which would become renowned for its colors. M•A•C is at the forefront of creating fashion trends and works along with leading talents in the world of fashion, art, and popular culture.
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Passengers Enjoy Special Events and Promotions Fashion Show 2015 Dazzled at Quito Airport
Airport on a daily basis and who always enjoy the quality and variety found in Mall del Cielo, Quiport created a special offer: a raffle where the prize was a Vespa Primavera 150.
An afternoon of color, fashion, and music took place on October 29 at the Public Arrivals Hall of Mariscal Sucre International Airport for the Fashion Show 2015. In what is now an established event, once a year the passenger terminal is transformed into a runway where the Mall del Cielo shops present their innovative concept to the public, bringing together the Airport’s commercial offer under one brand. Fifteen male and female models plus a special appearance by Ecuadorian singer Daniel Páez provided beauty, glamour, and talent to the guests and hundreds of passengers at the terminal. This is the third time the public was able to enjoy this enthralling fashion show held at Quito Airport.
It is the first time that Mall del Cielo has organized an offer involving all the shops and restaurants operating in the departure lounges. The idea stemmed from the fact that today airports are no longer merely points of departure and arrival. Today’s traveller is very demanding and requires more commercial and service options.
Clothes and accessories from Talleres Guayasamín / Mayta&Co, Galerías Tikuna, Toc Gallery, Uomo Venetto, Ecuador Travel Stores and República del Cacao were displayed on the runway. The show was closed spectacularly with a display of the latest lingerie collections from Leonisa, a trend-setting lingerie brand. Attenza Duty Free had a prominent role and displayed several collections of worldrenowned brands of handbags, accessories, jewelry, watches, sunglasses and more.
Mall del Cielo Gave Away a Vespa To reward the loyalty of the thousands of passengers who pass through the domestic and international departure lounges of Quito
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Diners Week Arrived at Mall del Cielo Diners Week arrived for the very first time to Mall del Cielo and was held between March 29 and April 5th. During Diners Week, passengers and users of the airport took advantage of offers and discounts at food and drink outlets, as well as shops selling high quality goods such as handicrafts, jewelry, clothing, chocolates, etc. This initiative originated in a joint effort by Diners Club, Mall del Cielo shop operators and Corporación Quiport to promote the great variety of products at Quito Airport. We are always thinking on ways to provide the best experience to our passengers and visitors.
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We Have Improved the Travel Experience Renovated Domestic VIP Lounge The new Domestic VIP Lounge was conceived to provide greater levels of comfort and relaxation to our passengers. Its preferential location allows quick access to the boarding gates. The lounge has been modernized and provides a spectacular view of the natural environment surrounding Quito Airport. Furthermore, it boasts a new menu in keeping with its new look. The selection of food and drink has been especially chosen to delight our passengers with the ideal choices for any time of day, and it includes a variety of savory and sweet dishes to please the most discerning palates. The new Domestic VIP Lounge’s architecture blends modern style with classic elements,
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giving it a unique character designed to ensure that passengers fully enjoys their stay.
Launch of the VIP Fast Track Experience With a focus on always providing the best service, the VIP Fast Track Experience was created at Quito Airport to allow passengers to go through the terminal checks in a matter of minutes, with the personalized and constant assistance of an airport executive. This service is geared towards those who wish to optimize their time when travelling through the Airport’s facilities. With this service, the user can spend more time enjoying the commercial offer at the Airport, its VIP Lounges and other exclusive services.
More Check-in Options at Quito Airport As part of its philosophy to continuously improve the passenger experience, Mariscal Sucre International Airport has implemented several systems to speed up airport procedures. With the addition of local airline Tame to the Self Check-in system in 2015, nine airlines (except Copa and VivaColombia) operating at the terminal are now included in the CUSS (Common Use Self Service) system, allowing passengers to check themselves in with greater flexibility and speed. Additionally, Mobile Check-in (check-in for passengers with a virtual boarding pass) offers further options. Through this system, checkin takes place online and the boarding pass is sent directly to a smartphone or tablet. The boarding pass shown on the screen of the mobile device is just as valid as a conventional printed boarding pass for any procedure at Quito Airport. The use of Self Check-in kiosks at the Airport continues to grow. During 2015, 15.17% of passengers used this service. This figure represents an increase of 121.6% compared to 2014.
Telephones for Passenger Use Nine telephones for inquiries were installed at the departure lounges of Mariscal Sucre Airport in order to provide passengers with first-hand information on the status of Airport operations and flights. Five telephones are located at the international lounges and four at the domestic departure lounges.
Simply by picking up the receiver, the call is directed to an airport executive who will answer any questions on the status of flights and operations and will even receive complaints and suggestions.
Parking Improvements In order to facilitate the use of the Airport parking area, two additional pay machines were installed this year bringing the total number to 8 pay machines. Additionally, parking operator Urbapark opened a Customer Service Desk to provide personalized assistance to respond to concerns or requirements regarding the parking service.
Passenger Satisfaction Levels Maintain a Positive Trend Every year, Mariscal Sucre Airport carries out a study to measure our passengers’ satisfaction at security screening, immigration and customs for both departures and arrivals, as well as at the Domestic and International VIP Lounges. Corporación Quiport and its operator, ADC&HAS, are focused on maintaining excellence in the quality of service. Therein lies the importance of this type of study which allows changes to be made to procedures and services in order to improve the experience of our passengers. The results for 2015 confirm that there is a sustained trend towards an increase in passenger satisfaction since the start of operations at the new Quito International Airport in February 2013.
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Constant Communication with Our Passengers Digital Media with a Focus on Information and Timely Service The digital channels of the Quito Airport, including aeropuertoquito.aero, Twitter and Facebook, are effective and immediate means to provide information on operations, flights and airport services, hence they constitute powerful tools for managing Customer Service. In 2015, the number of users of our social networks saw very significant increases, demonstrating the relevance of these channels that provide precise and prompt responses to information requests. They also help resolve situations and share information and interesting facts from the world of air transport. Positive interaction is very important and is reflected in the number of visits to the website,
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as well as the positive and thankful messages we receive through our social network accounts.
Nuestro Mundo Consolidates its Presence as the Airports Official Magazine In July 2015, Nuestro Mundo Air Magazine celebrated two years in circulation at the passenger terminal of Mariscal Sucre Airport and at other points of tourist interest in the city such as restaurants and hotels. Besides being an effective means of communication for sharing the most relevant information about the management of the Airport, Nuestro Mundo has provided Corporaciรณn Quiport with a tool to strengthen its relationships with strategic partners and interest groups through special reports and advertising spaces.
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Our operations are connected to the natural environment and the communities that surround the airport grounds. We believe that it is our duty to contribute to the protection of the environment and to make positive contributions to the development of the community.
Projecting Strength in Social and Environmental Responsibility
Exceeding Expectations With the Community and the Environment At Corporación Quiport we understand that Corporate Social Responsibility involves all areas of the company. We have therefore incorporated it as a core part of all levels of management and as part of our mission, vision, and objectives. In this way we can make an important contribution to the comprehensive wellbeing of our team members and the development of the populated areas surrounding the airport. It also allows us to protect the ecosystems within the area of influence of our operations. Taking care of the environment and having a high level of social commitment are objectives that are very important to Corporación Quiport. In 2015, we continued with projects established over the course of Quiport’s lifetime. New initiatives are also being implemented.
Community Management Public Consultation and Participation Plan The community’s involvement in matters relating to the operation of the Airport and its influence continue to be the basis on which all relationships with the community are built. To do so we provide continuous information. Additionally, this mechanism for participation gathers opinions, suggestions and observations from the community. During 2015, 566 people - mostly community leaders- participated,
thereby ensuring the wide dissemination of the matters discussed. Having established the operations of Quito Airport in Tababela, the main concern of the inhabitants of the neighboring parishes is to know of any employment opportunities offered by the Airport. As we will see in the next pages, Corporate Social Responsibility management has been aligned to this need.
Employment Database
School Scholarship Program
This project, which started in 2013, has seen significant growth. It has proved to be a useful tool to channel supply and demand for employment at the airport. It involves an information bank containing occupational profiles of persons residing in areas around the Airport. These profiles are made available to the companies that operate at the Airport and who will occasionally need to hire staff.
Since 2007 this program has benefitted groups of students who are vulnerable or with limited means and who attend educational establishments within the Airport’s area of influence. The program began with 22 scholarship holders and since 2010 it has benefitted 63 children and teenagers per year.
The objective is to strengthen the Airport’s image as a generator of employment within its area of influence. As of December 2015, we have registered 1200 résumés which have been used to fill 65% of the profiles required by the 120 companies that operate at the Airport.
Thanks to this program, many children and teenagers who would not have been able to continue with their studies have completed their secondary education and many of them have managed to continue with their university studies, even abroad. To this end, thanks to the collaboration of the Ecuadorian Institute for Educational Loans and Scholarships (IECE in Spanish), lectures have been given to the scholarship holders to inform them of the choices open to them if they continue with their education.
Creation of Community Enterprises
• Talks to inform about the Waste Management Plan. • Training in basic conversational English.
Pimienta Gourmet is a community enterprise engaged in food services that was created in 2013 as part of Corporación Quiport’s social program. With a view to strengthening this undertaking, run by women from Oyambarillo parish, Quiport advised the company in 2015 regarding diversification of its products. This enabled it to create new markets with other companies in the area.
465 people have benefitted from training workshops in 2015.
Our Vegetable Garden This is the program with the greatest potential for growth at Corporación Quiport. It assimilates small agricultural producers from the area into a community market system in which Airport employees participate as consumers of the local produce.
Training Workshops One of the main concerns of Quiport’s Social Management Plan is to provide members of the community with the opportunity to expand their knowledge and be brought up to date on best practices that will allow them to improve their quality of life. With this focus, we have encouraged training talks on the following subjects: ∙ Talks on Corporate Social Responsibility and Responsible Consumption.
In the future the program will involve training suppliers in a range of different areas such as eco-friendly agricultural techniques, administration, and finance. As of December 2015, nine community producers and their families have participated in the program, resulting in a positive impact on their economy, since they receive an average monthly income of USD $250 per producer. Eighty airport employees regularly purchase products from Our Vegetable Garden.
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Shared Value Program With the technical and financial advice of the Inter-American Development Bank, Corporación Quiport worked throughout 2015 on a feasibility study to determine the appropriateness of implementing a Shared Value Project that would be developed with the community within the Airport’s area of influence. Mariscal Sucre Airport will be the first airport in Latin America and the Caribbean to introduce this type of project. By definition Shared Value projects are investments that benefit society, the environment, and the companies that promote them. The Inter-American Development Bank has been directly involved in facilitating the study and financing it with a non-repayable loan in consideration of the successful environmental and social management undertaken by Corporación Quiport as part of managing Mariscal Sucre International Airport. The purpose of the study is to analyze the viability of three specific projects that may become part of a Shared Value plan:
• Waste program (recycling and re-use of plastics, paper, metal, wood). • Airport Services Training Center project. In order to develop the project, interactive conferences were held twice a month during 2015 for the exchange of information; matters and dates were defined in preparation for a technical visit to Mariscal Sucre Airport, and a schedule agreed upon by the Inter-American Development Bank, Corporación Quiport and Deloitte Canada (participating as a technical advisor of the project) was prepared. In order to gain inspiration from other experiences, in May 2015 a visit was made to Atlanta Airport—the busiest airport in the world— to learn how the waste management system and supply chain works there. In June 2015, the first visit by the Inter-American Development Bank and Deloitte took place to analyze airport operations, contractors, companies linked to operations, communities near the Airport, etc. The final project will be drawn up once the study phase, which will establish the possibilities of each proposal, has been completed.
• Community market project, selling ”Our Vegetable Garden“ - community project to sell agricultural products.
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Environmental Management
Carbon Footprint Accreditation at Level 1 - Mapping In early September 2015, Mariscal Sucre International Airport obtained Carbon Footprint Accreditation from the Airports Council International (ACI). This certification is recognized by the World Bank, the International Civil Aviation Organization and the United States Federal Aviation Administration and accredits Quito Airport at Level 1 – Mapping. Thanks to this award, Quito Airport becomes one of only four airports with this certification in Latin America and the Caribbean.
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Level 1 takes into account the definition and calculation of the airport’s environmental footprint. This work requires an extensive data collection process and the involvement of a duly accredited international inspector. Once the carbon footprint has been established, the program sets forth progressive steps to reduce emissions and optimize airport operations of related companies until carbon neutrality is attained.
Environmental Education Program Changing individual and group practices and behaviors with regards to environmental care is only possible through educational processes. For this reason, Corporación Quiport works on environmental education programs at schools in the parishes of Tababela and Yaruquí, located on the outskirts of Mariscal Sucre Airport. Four hundred and twenty seven children and teenagers participated in the talks during 2015. These included subjects such as biodiversity, global warming, and waste management.
Reforestation Campaign In May 2015, a reforestation day was held at the Caraburo plateau on which Mariscal Sucre Airport is located. Six hundred acacia trees (Acacia Macracantha), guarango trees (Tara Espinosa) and cholán trees (Tecoma Stan), native species of the area, were planted with the help of 100 volunteers from Avianca, SEK Los Valles School, the Tumbaco Zonal Administration, Empresa Pública Metropolitana de Servicios Aeroportuarios and the Environmental Secretariat of the Municipality of Quito.
Wastewater Management In 2015, the wastewater treatment plant was upgraded to improve its operation and allow additional processes to be implemented. This guarantees that wastewater from the Airport complies with all environmental parameters.
The process results in mud, which after being thickened and dried, is used on the Airport’s green areas.
Monitoring Air Quality and Noise Levels CorporaciĂłn Quiport periodically takes samples to measure the air quality in the vicinity of Quito Airport.
The comprehensive process for treating wastewater from the airport consists of: Pre-treatment: Consists of a grille and grease trap designed to collect heavy solids, suspended solids and grease. Primary Treatment: This allows the physical separation of suspended solids and grease. Homogenization: Consists of an equalization tank that allows the wastewater mix to be equalized before secondary or biological treatment. Secondary or Biological Treatment: This process decomposes waste contained in the water with the use of bacteria, while it is oxygenated and treated. Tertiary Treatment: The water is pressurefiltered to reduce the concentration of suspended solids and turbidity. It then undergoes a disinfection process to eliminate pathogenic agents and other microorganisms though a process involving chlorination and UV light treatment.
The measurements show that the presence of particulate matter and gases such as sulphur dioxide (SO2), nitrogen monoxide (NO), nitrogen dioxide (NO2), Ozone (O3) and Benzene (C6H6) did not exceed permissible limits in 2015. Air quality monitoring takes place on a quarterly basis in accordance with the criteria of the Unified Text of Environmental Secondary Legislation (TULAS) Book VI, Annex 4 and Ministerial Decree 050 published in Official Gazette No. 464. Environmental noise monitoring at Quito Airport takes place every six months. During the monitoring carried out in 2015, the levels of noise generated by the airport operations were found to be within the parameters. However, noise levels exceeding the parameters were registered resulting from the operation of aircraft. This decreased in the early morning due to reduced aircraft traffic.
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Monitoring Flora and Fauna
These awards, handed for the fourth time, aim to incentivize and reinforce a culture of Corporate Responsibility as a core part of airport management.
According to the monitoring carried out in April 2015, no significant impact on plant and animal populations at the Caraburo plateau has been registered as result of airport operations. The main variations in the presence of species and populations were due to climatic phenomena, as in the case of the prolonged and unusual droughts experienced by the area and which affected amphibians and reptiles, or due to dynamics inherent to the species such as the presence of predators. This reduces the population of prey or drives it to other areas.
Recognition of Outstanding Operators Corporaciรณn Quiport rewarded outstanding operators at Mariscal Sucre International Airport in the areas of Environmental Management Monitoring, Industrial Safety, Occupational Health, and Labor Compliance for operations during the last six months of 2014 and the first six months of 2015.
Annual inspections are carried out among all operators to establish their standards of performance in order to select the winners. After the inspections, we identify opportunities for improvement and any inconsistencies in management that must be corrected. A second inspection serves to confirm the application of measures to improve standards and correct the findings of the first evaluation. The following companies showed the best performance in general: Hidalgo & Baquero Construcciones, the company in charge of constructing the Wyndham Quito Hotel; Pertrally, a pallet company operating at the air cargo terminal; H.G. Rampas del Ecuador, a company providing landside services to airlines; and Gategourmet, an airline catering company. Special mentions were also given to LAN Ecuador, Allied, Novacargo/Servipallet and Avianca in Ecuador.
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