CONNECTING WITH QUALITY FROM THE CENTER OF THE WORLD
MARISCAL SUCRE INTERNATIONAL AIRPORT Quito, Ecuador
2019 South America’s Leading Airport
Best Airport Staff in South America
Best Regional Airport South America
4 Star Airport
2014 – 2019
2017 – 2019
2016 – 2019
2016 – 2019
2
Corporación Quiport Quiport is the concessionaire of the Quito airport service which includes the operation of the former Mariscal Sucre International Airport, as well as the development, financing, construction, operation, management and maintenance of the new Quito International Airport until 2041. Since the beginning of our operation we have strived to reach ever higher standards of customer service, operational efficiency and the development of connectivity and safety for the benefit of airlines and passengers. The result of Quiport’s management of the Mariscal Sucre International is an airport service that has in time reached high levels of prestige among its users and in the air transport industry.
www.quitoairport.aero www.quiport.com +(593) 395-4260 comercial@quiport.com Quito Airport Center, Mariscal Sucre International Airport Quito - Ecuador
3
Connecting Quito with the World Quito, the capital of Ecuador, is a city that contrasts with harmony its historical and cultural attractions with its constant growth and modern transformation, making the city a great metropolis in which the only constant is the warmth of its people. This unique characteristic has positioned Quito as a major tourist and business destination in South America.
The Quito International Airport is the main gateway to Ecuador. It opened in 2013 as the only greenfield airport in Latin America and the Caribbean. Thanks to its technical characteristics, the airport has allowed an important increase in connectivity for Quito and the country, while offering more efficient operations for airlines and enhanced services for passengers.
4
2018 Snapshot
10 Domestic Destinations
5.2 Million Passengers
14,323 Average Daily Passengers
164 Average Daily Aircraft Movements
16 International Destinations
59,821 Flights
229,279 Tons of Cargo Managed
5
2019
8,300 Airport Employees
Best Regional Airport in South America Since 2016
120 Companies Operating at the Airport
Skytrax 4 Star Airport Since 2016
102,500 Social Corporate Responsibility Program Recipients
Best Airport Staff in South America Since 2017
South America’s Leading Airport Since 2014
CONNECTING WITH QUALITY FROM THE CENTER OF THE WORLD.
6
Quito International Airport Main Characteristics • 1,500 hectares of total area
• Aerodrome reference code 4E • Runway length of 4,098 m
• 4,411 meters above sea level elevation • 41 m tall ATC Tower
• 8 Passenger boarding bridges • 43 Fixed aircraft stands
• Modern cargo building with capacity to handle 250,000 tons and corresponding cargo apron • Efficient fuel storage facilities
• Passenger terminal building with over 55,000 m2 area
• 35-year Master Plan to allow sustainable growth according to traffic increments and operational demands
8
Safe and Efficient Operations Quito International Airport Aerodrome certified by the Civil Aviation Authority of Ecuador. Improved take-off performance with more payload and fuel capacity, avoiding refuelling stopover on long haul flights. Ability for larger airplanes to operate on the 4,098 meter long runway. ARFF response time well within ICAO standards for both runways, category 9. 2 rapid exits taxiway for runway 36 and 1 rapid exit taxiway for runway 18. Automatic baggage handling system. Safe and efficient operations with lower landing and approach minimums. Runway Center Line Lights. 2 VOR/DME, one installed 7.5 NM North and the other 9.7 NM South. 2 ILS/DME, operating in Cat. I. 18/36. RVR System for Low Visibility Procedures for RWY 36.
9
10
16
4
2 6 5 10
x3
9 14
x2 d
11 3
i
x2 c f b
h
x2 7
e a j
13
g
Legend 15
Route operated by multiple carriers
11 1 12
O u r D e s ti n a ti o n s
The Mariscal Sucre International Airport connects Quito with 10 domestic and 16 international destinations.
D o m e s ti c
I n t e r n a ti o n a l
8
a. Cuenca b. El Coca c. Esmeraldas d. Galapagos - Baltra e. Guayaquil
f. Lago Agrio g. Loja h. Manta i. San Cristobal j. Santa Rosa
1. Amsterdam 2. Atlanta 3. Bogota 4. Dallas 5. Fort Lauderdale 6. Houston 7. Lima 8. Miami
9. Mexico City 10. Miami 11. Panama City 12. Paris 13. Sao Paulo 14. San Salvador 15. Santiago 16. Toronto
12
13
Focused on Developing Connectivity The Quito International Airport, thanks to its technical characteristics and efficient management, is well prepared to continue bolstering the city and country’s air operations. Coupled with the efficient route development strategy carefully prepared by Quiport -based on understanding the needs of airlines and showing them the connectivity opportunities in Quito- the city has undergone significant growth in air connectivity. Since commencing operations in February 2013, 11 new airlines now operate at Quito International Airport, both on non-stop flights to new destinations and in an increased offering on existing flights to highly demanded destinations and now has 20 airlines operating from the Center of the World.
14
Route Development Strategy to Grow Connectivity
Quiport is committed in positioning Quito as an important connection point in South America. As such, it has developed a strong air connectivity strategy which includes:
PARTNERING WITH
key stakeholders and the government to promote route development.
WORKING WITH
each airline to develop business cases to analyze potential new routes.
PROVIDING MARKETING support to promote any new frequency or route with a wide variety of communication and promotional platforms that may include airport events, magazine ads, in airport advertising and social networks.
16
Our top destinations include: • Bogota • Panama City • Lima • Miami • Madrid • Atlanta
17
Sustained Traffic Growth From 2010 to 2018, the volume of passengers in the Quito Airport has experienced sustained growth. In 2018, 5.2 million passengers travelled through the Quito Airport, representing a 7.5% increase in relation to 2017. 2018 was a busy year where we welcomed new airlines (Air Europa: Madrid–Quito; Gol: Sao Paulo–Quito) and announced new destinations and carriers (LATAM: Santiago–Quito; Air France: Paris Charles de Gaulle–Quito; Air Canada Rouge: Toronto–Quito).
18
Quality Service for Passengers The Quito International Airport offers a variety of services in order to enhance the passenger experience. Under the brand name Mall del Cielo, the airport has a commercial area with an excellent mix of international franchises and local brands that offer the best products. Key international partners include:
• Grupo Mera offers a variety of food and beverages locations. • Grupo Motta manages the Attenza Duty Free stores located in the international departures and arrivals areas with a wide assortment of world class brands. • International and domestic passengers can enjoy, relax or work before their flights in the acclaimed International and Domestic VIP Lounges. • Parking service includes 1,262 spaces in modern, safe and convenient facilities. • Improved processing times for passengers with several self-check-in kiosks. • Comfortable waiting areas with free WiFi and energy points for portable devices. • Child playgrounds in the domestic and international boarding areas. • Access to timely and accurate operational and commercial information via web/social media.
19
Quito International Airport’s International VIP Lounge was voted by users as the 2018 Priority Pass Lounge of the Year.
LOUNGE OF THE YEAR
2018
20
WINNER
2018-2019
• Diamond prize (first place) in the up to 399,999 tons/year category • Best Cargo Airport in Latin America • Best Specialized Cargo Airport in the World
21
Growth of Cargo Operations The Quito Airport has an integrated infrastructure system which includes logistic facilities and air cargo terminal that optimizes the operations ensuring proper handling of the merchandise. • The technical characteristics of the airport allow the operation of the largest cargo aircraft. • Air cargo traffic in Quito Airport continues to grow, including new arrivals such as Ethiopian Cargo and DHL. • 95% of exported products from the Quito Airport is flowers. Quito is one of the main flower exporters in Latin America. • The Mariscal Sucre Airport was awarded in the 2018 and 2019 Air Cargo Excellence Awards with the Diamond prize in the up to 399,999 tons/year category, Best Cargo Airport in Latin America and Best Specialized Cargo Airport in the World prizes.
22
Working for and with the Community
The Mariscal Sucre Airport is eager to improve the standard of living of its neighboring communities. The airport operations resulted in the construction of new roads and the improvement of the existing ones, greater access to goods and services which expedites activities in the communities, and the creation of new businesses. Quito has an airport that has a positive impact on its surrounding communities.
Education / Training
Entrepreneurship
Integration
• Scholarships
• Nuestra Huerta (Entrepreneurship programs based on the shared value concept)
• Soccer training schools
• Employment and service databases
• Activities for the elderly
• Basic Conversational English • Customer Service • Health programs • Environmental education
• Compartamos (“Let’s share”) recycle and reuse program
• Basketball training schools
• Strategic alliances (between public and private entities)
23
More than 100,000 people have benefited from Quiport’s Corporate Social Responsibility programs since 2006.
24
25
Committed to the Environment Quiport performs its operations on the basis of responsibility and respect for the environment. This motivates us to lead initiatives focused on processes and people to help the fight against climate change, strengthen the public’s environmental awareness, protect biodiversity and mitigate the potential negative impact the airport operations may have.
Quiport’s initiatives to implement fuel improvement programs, energy efficiency, use of environmentally friendly equipment, appropriate use of water and maintenance of flora and fauna conservation areas, have allowed the Quito International Airport to meet the requirements of ACI’s Airport Carbon Accreditation Program to obtain the Neutrality Certification, becoming the first international airport in Latin America and the Caribbean to achieve this important milestone.
Environment
• Airport Carbon Accreditation - Level 3+ Neutrality • Reforestation initiatives • Water, air and soil quality monitoring • Biotic monitoring • Environmental noise monitoring
26
Quito International Airport’s Contribution to Job Creation
8,228 Direct
38,270
jobs created nationwide
1,513 Indirect 28,528 Induced
6
1,000 Ecuador
5
100 Quito
• Six out of every 1,000 people in the country and five out of every 100 people in Quito are engaged in activities relating to the Quito airport. • 25% of direct jobs are held by people living in the areas surrounding the Quito International Airport. • The average salary at the airport is 97% higher than the national average and 46% higher than the average in Quito.
29
We are Regional Leaders The provision of safe, efficient and high-quality airport services plus the benefits brought about by the Quito International Airport operation have been recognized by the air transport industry and by passengers. Since 2014, we lead the list of World Travel Award winners in South America. Skytrax World Airport Awards has also praised our management model, which not only focuses on offering comfortable travel facilities, but also a memorable experience. Over 30 local and international awards are not only a source of pride for the city and the whole country, but also a challenge to continue improving. The quality of our services and the consolidation of an airport responsive to the needs of the city -central to its social and economic development- are our commitment and obligation. Quiport has played an active role in the airport industry; as such, it currently holds the presidency of the Airports Council International - Latin America and the Caribbean.
30
Mission To be the leader in the airport industry of the country and the region, while at the same time be an engine of social and economic development for Quito and Ecuador.
Vision
Our Strategic Goals Financial Sustainability Safe, Secure and Efficient Operations Efficient and Empowered Employees Excellence in Customer Service
Social Corporate Responsibility
To provide efficient, safe and quality airport services in order to offer the best experience to our users, thanks to the work of our employees who contribute to achieve financial, social and environmental sustainability.
31
About Corporación Quiport Quiport is the company in charge of the construction, administration, operation and maintenance of the Mariscal Sucre International Airport in Quito, Ecuador. Quiport is formed by important companies with vast experience in the concession and operation of airports: CCR of Brazil, Odinsa S.A. of Colombia and HAS Development Corporation (HAS-DC) of the United States. Our shareholders have a combined experience in the region that includes 8 airports that handle over 100 million passengers per year and about 1.1 million tons of cargo per annum. The strength of the business structure and professionalism of the team behind the management and administration of the Quito International Airport have become the nucleus of a growing Airport-City that positions itself as the one of the future main centers of development of Ecuador.
Corporaciรณn Quiport comercial@quiport.com quitoairport.aero www.quiport.com +(593) 395-4260
Quito Airport Center Mariscal Sucre International Airport Quito - Ecuador South America
@AeropuertoUIO /AeropuertoQuito @AeropuertoUIO