By Shayla Love, CMCA, AMS Shayla Love is an onsite high-rise condominium manager located in Alexandria, VA. She has been with Cardinal Management’s team since February 2017. Shayla received her Certified Manager of Community Associations designation (CMCA) in 2016 and her Association Management Specialist designation (AMS) in 2018, she is currently working towards her Professional Community Association Manager designation (PCAM). Her strong work ethic and eagerness to learn is what drives her day to day.
Transitioning with Ease I
t’s your first day at your new community as an on-site manager and you walk in ready to take on the world. You sit down at your desk. You look to your left and see unfiled papers. You look to your right and you see a stack of invoices. Your staff comes in with questions and they need a response. The final straw is when you look down and see several open work orders that need to be completed and you ask yourself, “Ok, what now?” What do you do first? What items are most important? How could you possibly have the answers to questions on which you yet know nothing about? It is your first day on the job; where should you start?
Often, managers will acquire a new community with no roadmap and no indication of where to begin. Not to mention, the new client expects you to hit the ground running and solve all of their problems yesterday. Although each Management Company should have a protocol on how to transition an onsite manager onto a new property, it can be extremely intimidating walking into your new community and lead one to feel overwhelmed and underprepared. The good news is that there is an answer and a process that can be used for any community that any manager takes on! Here are 10
Convenient, secure protection for your excess funds. Save time and money with these community association offerings: • Insured Cash Sweeps (ICS) • Certificate of Deposit Account Registry Services (CDARS)
Ask us about our great CDARS rates. Noni Roan, CMCA, Vice President 301.639.5503 | 866.800.4656 x7479 | Noni.Roan@cit.com ©2020 CIT Group Inc. All rights reserved. CIT and the CIT logo are registered trademarks of CIT Group Inc. MM#7205
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items to get you started and headed in the right direction, which is success!
Hot Topics Your initial priority should be to discover the issues you need to tackle first. They include the items that need your immediate attention and cannot wait. I highly recommend taking the time to speak with the Association Counsel. They are an extremely valuable source of information to help understand and better prioritize your to-do list.
Governing Documents “What do your Governing Documents say?” That is the question we as managers are asked all the time. When you first start, it is a question you should ask yourself. It is so important to get your hands on your Governing Documents and to make sure you have a copy of any amendments and policy resolutions. It will take some time to really know your Governing Documents, but if you have them handy you can research whatever you may need.
