Sep 2023

Prime Minister Narendra Modi dedicated to the naon Phase 1 of India Internaonal Convenon and Expo Centre (IICC), called ‘Yashobhoomi’, at Dwarka, New Delhi on 17th September2023. With atotalprojectareaofover8.9lakh squaremetresandtotalbuiltuparea of more than 1.8 lakh square metres, ‘Yashobhoomi’ will find its place among the world’s largestMICE(Meengs,Incenves,Conferences,andExhibions)facilies.

‘Yashobhoomi’, which is developed at a cost of around Rs. 5400 crore, boasts of a magnificent Convenon Centre, mulple Exhibion halls and other facilies. The Convenon Center, built acrossmorethan73thousandsquaremetresofarea,comprises15convenonroomsincluding theMainauditorium,theGrandballroomand13meengroomswithatotalcapacityofholding 11,000 delegates. The Convenon centre has the largest LED media facade in the country. The plenary hall in the Convenon Center is equipped with a seang capacity of around 6,000 guests.Theauditoriumhasoneofthemostinnovaveautomatedseangsystemswhichallows thefloortobeaflatfloororanauditoriumstyleeredseangfordifferentseangconfiguraons.Thewoodenfloors and the acousc wall panels used in the auditorium will ensure the world class experience for the visitor. The Grand Ballroom, with a unique petal ceiling, can host around 2,500 guests. It also has an extended open area that can seat up to 500 people. The 13 meeng rooms that are spread across eight floors are envisaged to hold a variety of meengs of different scales. ‘Yashobhoomi’ also offers one of the largest Exhibion halls in the world These Exhibion halls, built across over 1.07 lakh square metres, will be ulised for hosng exhibions, trade fairs, and business events, and are connected to a grand foyer space which is uniquely designed with copper ceiling which filters light in the space through the various skylights. Foyer will house various support areas such as Media rooms, VVIPlounges,Cloakfacilies, visitorinformaoncentre,ckengamongothers.‘Yashobhoomi’alsodemonstratesa strong commitment to sustainability as it is equipped with a state-of-the-art wastewater treatment system with 100% wastewaterreuse, provisionsofrainwaterharvesng,andits campushasreceivedPlanumcerficaonfrom CII’s Indian Green Building Council (IGBC). The underground car parking facility for over 3,000 cars is also equipped withmorethan100electricchargingpoints.

Raghav Khosla

Our CEO Patricia Yates is delighted to be at UK inbound's annual conference in Belfast, listening to industry and updang delegates on our work to drive inbound tourism, rebuild visitor value and support industry. Pictured with CEO of UKinbound Joss Cro OBE -Chair of Tourism Northern Ireland

Ellvena Graham OBE FIoD, CEO of Tourism

Northern Ireland John McGrillen, Chair of UK inbound James Aitken. #VisitBritain

Industry In Pictures From

Marine Drive, Ernakulam witnessed an electrifying performance by all the teams during Race 2 of the Champions Boat League! Here's a sneak peek. #KeralaTourism

Marina Bay Street Circuit for the Formula 1 Singapore Grand Prix! Apart from the high adrenaline racing acon, locals and visitors enjoyed one-of-a-kind experiences, made possible by our supporve industry partners. We are delighted to work with them to curate exclusive, innovave racethemed acvies, showcasing the best of Singapore’s lifestyle experiences across retail, dining, and entertainment. #STB

The Penang Convenon & Exhibion Bureau (PCEB) warmly welcomed the 48th PDM Annual General Meeng & Annual Dermatology Conference, held at the Sea Spice Convenon Centre in Penang.

And that’s a wrap on the Southeast Asia Roadshow 2023! Held over nine days, in four different countries - Singapore, Malaysia, Indonesia and Thailand - Tourism New Zealand along with representaves from the Aotearoa New Zealand tourism industry provided training to nearly 400 highly engaged frontline travel sellers and product managers. #Tourism New Zealand Travel Trade

At Seatrade Cruise Europe, CLIA VP, Membership Experience, Carla Guilbaud, led a panel of cruise industry leaders to discuss sustainability in cruise ship interior design. Key topics included eco-friendly materials, shipbuilding pracces, and the call for innovaon from suppliers. #WeAreCruise

In a significant stride towards fostering internaonal trade relaons, the Trade Promoon Council of India #TPCI organized a delegaon of 25 exporters from the Ceramic and Tiles industry on 22nd September, with the invaluable support of the Consulate General of India in Milan, Italy

Snapshots of joy, devoon and modak-induced smiles, this Ganesh Chaturthi. #SpiceJet Limited

MotoGP opened very successfully with the first races on September 22nd at the Budh Internaonal Circuit. RE Rogers India, as official logiscs partner for the event, are proud to be a part of this history in the making. #RERogers

The World Of Social Media

AEO Conference 2023: A Day of Dynamic Industry Connecons at DoubleTree by Hilton Brighton Metropole. Celebrang the coming together of 250 top professionals at 'Building Collecve Intelligence,' we uncovered a wealth of insights to elevate revenue, harness AI, and define the future of business events. #MyCEB

We're thrilled to announce that The Savoy has earned a coveted spot amongst The World's 50 Best Hotels for 2023. This presgious recognion is testament to our team's dedicaon and your trust in us. Thank you for being a part of The Savoy's journey. #TheSavoy

Change of guard at Ministry of Electronics and Informaon Technology Shri S Krishnan, IAS takes charge as Secretary. Welcomed by ELCINA leaders. Sanjay Agarwal Atul Lall Rajoo Goel Sanjiv Narayan Amrit Manwani Vinod Sharma Pankaj Gula Sasikumar Gendham Sundeep Saxena Yogesh Adalatwale Rajesh Singh Rawat M P Dubey. #Elcina

Four Seasons commitment to cancer research began in 1980 when our Founder and Chairman Isadore Sharp personally pledged his support Terry Fox’s Marathon of Hope and urged 999 other Canadian execuves to join him in supporng the cause. The following year, Four Seasons organized the first-ever Terry Fox Run in support of cancer research, pledging to connue Terry’s work unl a cure for cancer is found. #LoveFourSeasons

To mark Engineers Day, #IndiGoReach and our Engineering team organised an interacon with school students to talk about careers in aviaon specially on roles open for the Engineering team. Our colleagues from HR and Engineering shared some insighul informaon with the students and movated them to choose a career in aviaon.

#IndiaByIndiGo

Held every year during the second week of September, Internaonal Housekeeping Week is dedicated to recognising the efforts of our hardworking colleagues in Housekeeping.

#MandarinOriental

Hya Corporaon, recently hosted an exceponal group of inspiring leaders at a Hospitality & Tourism Career Exploraon Panel Discussion, including one of the first black female airline captains who joined us from American Airlines, at the historic Strand Theatre.

#HyaHotelsCorporaon

Saudi Arabia charts a new course for the global tourism sector by hosng #WTD2023, His Excellency Ahmed Al Khateeb, Minister of Tourism, highlights the importance of smulang economic sustainability and nurturing social prosperity in the sector. #SaudiArabiaTourism

#SlovenianTouristBoard

Michelin Guide Slovenia 2023 A recepon in Ljubljana was hosted by the Slovenian Tourist Board to celebrate the award-winning restaurants and chefs.

The splendour of Coronations and the Crown Jewels will be brought to life in a new immersive light show launching at the Tower of London from 17 – 25 November 2023. Crown and Coronation has been created by Historic Royal Palaces – the charity that cares for the Tower of London - in partnership with Luxmuralis It will bring the spectacle, significance and shared experience of Coronations to life, demonstrating the pivotal role of the Crown Jewels, part of the Royal Collection, within the ceremony.

WAILEA, Hawaii

Beginning October 1, 2023, Four Seasons Resort Maui presents Love for Lahaina, a series of culinary popup events developed to support the hospitality industry and farmers across the island who have been directly impacted by the recent wildfires on the island's west side Popping up every Sunday in October, diners will enjoy signature dishes from celebrated Lahaina restaurants a n d b e l o v e d c h e f s, a s t h e y simultaneously give back directly to those who have lost their jobs and homes

Durban, South Africa

The Durban Inter national Convention Centre (Durban ICC) has once again been awarded the prestigious five-star rating by the Tourism Grading Council of South Africa (TGCSA) This r e m a r k a b l e a c h i e v e m e n t underscores the Durban ICC’s commitment to excellence in the hospitality and events industry. The Durban ICC’s exceptional physical facilities and commitment to sustainability have been critical factors in securing this prestigious rating

Hong Kong

After five years, the much-anticipated “Hong Kong Wine & Dine Festival” will return to the Central Harbourfront from 26 to 29 October as a popular night-time hotspot for the public and visitors Extending from the four-day party at the Harbourfront, the HKTB will join hands with more than 300 bars and restaurants in Hong Kong to launch the "Taste Around Town" campaign in November, taking participants on a day-to-night journey through Hong Kong's worldrenowned bar and dining culture

Mumbai

Singapore

Singapore residents can look forward to making payments with ease when visiting China as they will be able to use the Changi Pay digital wallet to scan and pay for purchases Changi Pay users can now pay securely at merchants on the Alipay+ network in China, where mobile payments via QR codes are much more popular than using cash or traditional bank cards. Users will also enjoy attractive exchange rates and avoid incurring transaction fees that are often charged for overseas credit card transactions

T h e M a h a r a s h t r a T o u r i s m Development Corporation (MTDC) has re-launched luxury train Deccan Odyssey after a gap of nearly four years. The Deccan Odyssey is an Indian luxury train modeled on the Palace on Wheels luxury train and put into service to boost tourism on the Maharashtra route of the Indian Railways Inspired by the imperial carriages used by the Maharajas of the yore for traveling, each of the coaches of this luxury train is inspired by a different royal era of Maharashtra ruled by diverse dynasties All the cabins of Deccan Odyssey are fully equipped with facilities like airconditioning, internet connectivity, and personalized guest amenities.

Disclaimer: Map is for representaon purpose only

September 2023

EaseMyTrip launches Corporate Travel Solutions 2.0, elevating their Corporate Travel Division

EaseMyTrip com, one of India’s online travel tech platfor ms, introduces its specialised Corporate Travel Business division With this launch, the company aims to redefine the experience of business travel by offering bespoke solutions crafted to meet the intricate demands of the corporate world. EaseMyTrip's Corporate Travel Business offers unparalleled benefits for corporates, revolutionising the way business travel is experienced. These benefits include strategic cost savings through tailored programmes that offer corporate rates, bulk discounts, and loyalty rewards, all designed to achieve measurable cost savings over time With a vast network of global partners, EaseMyTrip ensures global reach with local expertise, providing international standards while offering localised services and support. Moreover, each corporate client is assigned a dedicated account manager who provides expert guidance, immediate troubleshooting, and customised solutions Transparency and analytics are at the forefront, thanks to comprehensive reporting tools that empower corporate decision-makers to analyse travel spending, monitor compliance, and discover opportunities for further savings

Venice to start charging visitors entry fee from spring 2024

Venice plans to experiment with an admission fee of 5 euros ($5.35) for day trippers next year to try to manage the flow of tourists drawn to its historic canals, the city council said. The fee will be applied on a trial basis on 30 days next year, focusing mainly on spring bank holidays and summer weekends when tourism numbers are at their peak. All visitors over the age of 14 will have to pay it. The aim was to find "a new balance between the rights of those who live, study or work in Venice and those who visit the city," Venice tourism councillor Simone Venturini said. It is not a moneymaking move, he added, saying the fee would only cover the cost of administering the scheme The exact dates of the plan and how it will be run will be agreed after final council approval The plan, first mooted in 2019, was initially postponed because of COVID-19, which kept tourists away, and later for technical and procedural reasons. Over tourism has long been a problem for Venice In July, UNESCO experts recommended that Venice and its lagoon be added to its list of World Heritage in Danger, claiming that Italy was not doing enough to protect the city from the impact of climate change and mass tourism.

Thailand grants visa exemption to Chinese & Kazakhstani tourists from 25 September 2023

The British government has announced that a proposed hike in visa fees will become effective from October 4, when a visit visa for under six months will cost GBP 15 more and student visas will be GBP 127 more expensive for travellers from around the world. Following legislation tabled in Parliament, the UK Home Office said the changes mean that the cost for a visit visa for less than six months will rise to GBP 115 and the fee for applying for a student visa from outside the UK will rise to GBP 490 – to equal the amount charged for in-country applications. It comes after British Prime Minister Rishi Sunak had announced in July that the fees and health surcharge paid towards the UK’s state-funded National Health Service (NHS) by visa applicants are set to rise “significantly” to meet the country’s public sector wage increase. The hike in fees applies across most visa categories, including health and care visa; applications to register and naturalise as a British citizen; fees for up to six months, two, five and 10-year visit visas. The hike also applies for the majority of fees for entry clearance and certain applications for leave to remain in the UK.

The Royal Thai Government led by Prime Minister H.E. Mr S r e t t h a T h a v i s i n h a s announced the temporary tourist visa exemption scheme to passport holders of the People’s Republic of China and Re public of K azakhstan effective from 25 September 2023 to 29 February 2024, to achieve this year’s tourism revenue target of 2.38 trillion Baht. Chinese and Kazakhstani nationals will be granted a temporary visa exemption for a 30-day stay on tourism purpose in Thailand during the five-month visa exemption period During the five-month visa exemption period, Thailand is expected to welcome 1,912,000 to 2,888,500 Chinese tourists – a year-on-year growth of about 41-62% –and generate a tourism income of around 92.58-140 billion Baht. From Kazakhstan, Thailand has forecasted 129,485 Kazakhstani tourists – a 49.73% increase over the same period last year – and 7.93 billion Baht in revenue. The stimulus visa scheme takes effect just ahead of the Golden Week, one of the longest holidays in China, from 1-8 October 2023.

India’sSantiniketanandHoysalaTemples amongthenewUNESCOHeritageSiteslist

Santiniketan and Sacred

Ensembles of the Hoysalas have been inscribed on UNESCO’s list of World Heritage Sites during the recently held 45th session of the UNESCO World Heritage Committee in Riyadh, Kingdom of Saudi Arabia.

Situated in the tranquil Bolpur subdivision of Birbhum district in West Bengal, India, Santiniketan stands as a beacon of the vision and contributions of Maharshi

Devendranath Tagore and his illustrious son, Rabindranath Tagore Here, Rabindranath Tagore realized his dream of a university town, leading to establishing Visva-Bharati University, an institution of national importance and a Central University. Santiniketan has become the 41st location from

India inscribed as a UNESCO World Heritage Site. The Sacred Ensembles of the Hoysalas, situated in Karnataka, is a serial nomination of the three most representative examples of Hoysalastyle temple complexes dating from the 12th to 13th centuries in the present State of Karnataka - the Channakeshava temple in Belur, the Hoysalevara temple in Halebidu, and the Keshava temple in Somanathapura, built during the medieval Hoysala kingdom in southern India.

The excellence of the sculptural art of the temple complexes, as well as their architecture, siting, planning and use, underpin the Outstanding Universal Value of the property. It is now the 42nd World Heritage Site in India.

The Criteria for Selection

To be included on the World Heritage List, sites must be of outstanding universal value and meet at least one out of ten selection criteria. These criteria are explained in the Operational Guidelines for the Implementation of the World Heritage Convention which, besides the text of the Convention, is the main working tool on World Heritage. The criteria are regularly revised by the Committee to reflect the evolution of the World Heritage concept itself. The World Heritage Convention, adopted by UNESCO in 1972, strives to safeguard exceptional places for future generations, recognizing their universal value and the need for international cooperation in their protection

Sanniketan and Hoysala Temples

AlookbehindthescenesathowtheWorld Championshiptravelledtothecircuits

In order to make events like MotoGP into reality, a huge amount of material must travel from circuit to circuit across the globe One of the biggest challenges when organizing a GP is transporting all the material and equipment from one circuit to the next chosen destination for the race. Hundreds of tonnes of equipment have to be moved for each Grand Prix, including motorbikes from all three categories, all the teams’ material, and Dorna’s material that is fundamental for the competition.

With world top class riders and exceptional high quality equipment in place, MotoGP Bharat imprints a spectacle of speed, skill, and

excitement that will be remembered for years to come. MotoGP Bharat Grand Prix 2023 that took place at the Buddh International Circuit in Greater Noida from September 22 -24 witnessed an incredible turn out.

The Grand Prix of India featured 82 riders from 41 teams who had participated in the race of MotoGP, Moto 2 and Moto 3. The result is out now, Italy's Marco Bezzecchi won the Indian GP, Spain's Jorge Martin finished second position. This is the first time in the

history of the Indian motorsport industry that essential equipment had made its way to the Buddh International Circuit. Previously, F1 was held in the same circuit. The track hosted the F1 race between 2011 and 2013. The MotoGp event included an array of critical components, including

the MotoGP bikes, their engines, tires, and vital safety barriers, and had been air-freighted to New Delhi. From there, they were transported to the Buddh International Circuit, where this event took place.

Now let's dive deeper into the activities of this event and also understand the logistics involved in the execution of such events. Exhibition Showcase Magazine spoke to Mr. Ravinder Sethi, Managing Director, R.E. Rogers, and an exclusive logistics partner for Fairstreet Sports, who single handedly managed entire logistics affairs at the event.

Ravinder Sethi, said, "The bulk of the motorcycles designated for the event had successfully been brought to New Delhi by Boeing 747 and were transported to the Buddh International Circuit. Imagine how delicately the logistics had to be planned each step and its modus operandi in transporting the complete fleet of bikes. This was made possible by the support of my entire team.”

Commenting on the volume of the air freight that had to be transported to

the BIC, he said, "we had almost 70-80 tons of loose airfreight plus four 747 charters which came in a course of 3 days and ofcourse 40-50 containers of sea-freights.”

Exhibition Logistics Industry:

The global logistics market size was accounted at USD 7.98 trillion in 2022 and it is expected to reach around USD 18.23 trillion by 2030. The event logistics sector includes a variety of events such as entertainment events, sports events, trade fairs, and other cultural, festivals, corporate conferences, and governmentsponsored events

Timely delivery is a crucial metric in logistics. Be it on an import or an export movement the dedicated crew ensures timely delivery of goods. At the close of an events participants want goods and materials returned as fast as possible to complete their repacking and leave the venue. On small shows this is easy but on large show like MotoGp it is very time bound thus a challenging task for any logistics provider

One of the top challenges faced by the Exhibition Logistics Industry today is also bureaucratic red tape practice by most of the countries and so it directly

or indirectly hampers the smooth transition of work. With the imposition of such restrictions, it further creates loads and loads of additional work for the Exhibition Forwarder just to move something from one Country to another. Trade show freight is a very time-sensitive segment of the transportation industry

B747 is the most popular freight aircraft having one of the largest cargo capacities. It can transport payloads exceeding 100 tonnes and a flight range of around 13 hours Skyrocketing fuel prices, escalating security concerns, revised inventory management policies, competition from other transport modes, and industry consolidation—these five factors pose significant challenges for the air cargo sector. So, the challenges are many and will exist in future as well, but it is laudable that despite of many ups and downs our service industry manages to handle many such projects. MotoGp was a mammoth event and was successfully conducted within the decided time frame

This highly anticipated event opens many doors to business opportunities and growth in the Indian motorsports industry. The significance of the MotoGP race extends beyond the roar of the engines. With the kickstart of the first edition of MotoGp in India, such events open doors to increased investments in both the state and the nation at large

OTOAI Announces Its 5thAnnualConventionInNairobi,Kenya

The Outbound Tour Operators

Association of India

(OTOAI) held a Press Conference on September 22, 2023 at The Hyatt Regency New Delhi to share details regarding its upcoming Convention in Nairobi, Kenya from November 24 – 27, 2023. This is the first time ever that a tourism convention in taking place in Kenya, which is an exciting destination

Riaz Munshi, President, OTOAI said, “This is a much-awaited Convention as it is taking place after a gap of three years and that too in a destination like Kenya, which is still undiscovered by many in India. Sarova Hotels & Resorts, a leading hotel group headquartered in Kenya is our official hotel partner for the convention. One Above, with its multiple offices across India and abroad, are going to be our ground handlers in Kenya during the Convention. I am confident that this is

going to be a great Convention and I invite you all to come and be a part of it.”

Shravan Bhalla, Vice President OTOAI and Convention Chairman shared, “Our supporting airline partner for the event is Air India from Delhi and Kenya Airways from Mumbai. We will open the registration for the Convention on September 27 and are expecting 200 delegates to be part of our annual convention. Those travelling to Kenya will have to get a mandatory Yellow Fever Vaccination 15 days prior to travel, Yellow Fever Vaccination certificate can be availed from any approved local government center. Another mandatory requirement to travel to Kenya is to obtain Polio Drops Vaccination/Vaccination Certificate from a local physician. We are thankful to our partners – Sarova Hotels and One Above, who have

joined forces with us to make the event a success ”

Ms. Mita Vohra, Director, Sarova Hotels & Resorts Kenya was present on the occasion and expressed excitement on receiving such a huge delegation of tour operators from India soon. Mr. Irshad Ali and Mr Vishal Somaiya, Directors, One Above also participated in the Press Meet and showed great faith in Kenya as a destination and a perfect venue for the OTOAI Convention. During the Press Conference, an MoU was also signed between Ms. Mita Vohra and Mr. Shravan Bhalla to seal the contract for the upcoming OTOAI Convention in Kenya.

Meanwhile, details on Convention theme, Business Sessions, Speakers etc. along with a detailed program will be shared in a few days by the Association.

Kerala sets a record in domestic tourist arrivals in

September 2023 1st half of 2023; marks 20.1% increase: Tourism Minister Riyas

Setting a new record in domestic

tourist footfall, Kerala attracted 1,06,83,643 visitors from within the country in the first six months of this calendar year as compared to 88,95,593 in the corresponding period last year, clocking a robust 20 1 per cent increase, Tourism Minister Shri PA. Mohamed Riyas informed the State Assembly

The number of foreign tourists in the first half of 2023 was pegged at 2,87,730 as compared to 1,05,960 during the corresponding period a year earlier — an increase of 1,81,770 and a healthy 171 55 per cent growth. There had also been a steady increase in revenue generated by the state’s tourism sector from 2020 to 2022. The tourism sector netted a revenue of Rs 35168 42 crore in 2022

against Rs 12285.91 crore in 2021 and Rs 11335 96 crore in 2020, the Minister said Analysing the figures, Tourism Secretary Shri Biju K said the surge in domestic tourist footfalls is a clear indication that 2023 will definitely be a record-breaking year for Kerala Tourism. Tourism Director Shri P B Nooh said this steady uptrend in tourist arrivals also vouched the increased acceptance of new products and initiatives that the state had launched to woo visitors. Meanwhile, the statistics compiled by the Tourism Department showed that Ernakulam topped the list of districts in domestic tourist arrivals with a figure of 22,16,250 followed by Idukki (18,01,502), Thiruvananthapuram (17,21,264), Thrissur (11,67,788), Wayanad (8,71,664), and Kozhikode (6,74,237).

ThomasCookIndia&SOTCTravelintroduce PrivateJourneys

led travel (78%) and higher spends (80%). Thus, with a strategic intent to target this increased demand, perfectly timed for the upcoming festive season, the Companies have introduced Private Journeys: personalised, premium, chauffeured van tours

its history, culture, cuisine,etc. Right from choosing the locales, the driving route, stops enroute, outdoor activities, shopping/dining experiences – can be entirely chosen by the customer as per their preference making these tours truly private. Highlights of Thomas Cook and SOTC’s Private Journeys:

The India Holiday Report from Thomas Cook (India) Limited, India’s leading omnichannel travel services company and its Group Company, SOTC Travel reveals that Indians are becoming increasingly discerning travellers with an increased appetite for premium and experience

Thomas Cook and SOTC’s Private Journeys are designed to target HNIs, multigenerational families, ad-hoc groups of friends, and honeymooners/couples

Private Journeys are fully customisable, private holidays with a closed/known group of friends/family that allows for a leisurely exploration of a destination:

Ÿ Premium, private vehicles at one’s disposal with professional local English-speaking drivers

Ÿ Centrally located 4-star hotels; inclusive of breakfast

Ÿ Itineraries cover festivals, wildlife experiences, unique elements of culture & history

Ÿ 24x7 on ground local emergency helpline for customer safety/reassurance

G20 leaders endorses Goa Roadmap and ‘Travel for LiFE’ program to provide big boost to tourism sector

The G20 Leaders' Summit in Delhi, on 9–10 September 2023, stands as a testament to India's leadership in fostering global unity and collaboration. The summit witnessed the convergence of the world's most influential leaders, united by a shared vision for the future. A significant milestone achieved during the G20 Leaders' Summit in Delhi was the unanimous endorsement of tourism and culture's pivotal role in sustainable socioeconomic development and prosperity

The 'G20 Leaders Declaration' adopted during the summit underlined the significance of the 'Goa Roadmap for Tourism' as a vehicle for achieving SDGs

Delhi Declaration provides a new direction for tourism sector with G20 Goa Roadmap outlining the challenges, objectives, opportunities and recommendations for tourism sector to achieve sustainable development goals. ‘GOA Roadmap’, the key deliverable of India’s G20 Tourism Track, is a pioneering initiative that provides a

blueprint for sustainable global tourism. By focusing on the five interconnected priorities identified and endorsed by the G20 Tourism Working Group - Green Tourism, Digitalization, Skills, Tourism MSMEs, and Destination Management - the roadmap offers a comprehensive strategy for nations to align their tourism policies with the United Nations Sustainable Development Goals 2030.

The Ministry of Tourism, in collaboration with the United Nations World Tourism Organization (UNWTO), has launched the G20 Tourism and SDG Dashboard. This pioneering initiative will serve as a global repository, showcasing the best

practices and case studies of sustainable tourism practices and policies from G20 nations. It aims to be a comprehensive resource, aiding nations and industry stakeholders in their journey towards achieving the SDGs through tourism. In another significant development, the G20 leaders’ declaration has further noted the launch of the “Travel for LiFE” initiative, emphasizing its transformative potential in promoting responsible and sustainable tourism. Travel for LiFE nudges all tourists and tourist businesses to take simple actions, which have tremendous signification for environment protection and climate action.

Ministry of Tourism has aligned its programs and initiatives for promoting sustainable tourism under ‘Travel for LiFE’ program and the campaign will cover the entire tourism ecosystem, motivating and inspiring all actors to contribute in making tourism sector sustainable and responsible. While recognizing the LiFE actions by tourists, the Ministry will also recognize the tourism businesses as TFL certified based on STCI criteria of the Ministry. It will also encourage the tourists and tourism businesses to take a “Travel for LiFE’ pledge, which will reflect their commitment for sustainable practices.

The Ministry of Tourism also envisions transforming and promoting the host cities of the G20 Meetings in India into global MICE destinations for national and international meetings

The team that brought the

immersive, multimedia experience Van Gogh 360 to India, will now introduce Indian audiences to another wildly popular social experience, Candlelight India –concerts by candlelight. Concerts by candlelight as a concept invites a wider audience, who might never have considered attending a classical music concert, to take an interest in the most emblematic works of renowned pop artists and listen to their greatest hits in a different way

FestivalHouse, theCanadian eventscompany bringscandlelight concertstoIndia

Candlelight India will travel to Mumbai and Bangalore initially, with more cities in the pipeline this year Candlelight India’s first concert will be at Mumbai’s Royal Opera House on October 13. Candlelight India concerts will pay tribute to iconic artists like Taylor Swift, QUEEN, Coldplay among others. Audiences are expected to keep their phones away and immerse themselves into the performance for most of the duration. According to the event organisers, photos and videos can be taken before the start of the concert

and within a specified period during the performance

Festival House Inc. is a Canadian-based festivals and events company located in the capital city of Ottawa, Ontario, Canada, run by The Team Behind RBC Bluesfest. In addition to music festivals, Festival House Inc. also produces immersive art exhibits, such as Van Gogh 360º. Van Gogh 360º is an immersive experience featuring the work of one of the most famous and influential figures in the history of western art.

JODHPURRIFF2023totakeplacefrom26–30October

The 16th edition of the

Rajasthan International Folk Festival, popularly known as Jodhpur RIFF, will be held from October 27 to 30.

Jodhpur RIFF is an annual, international roots music festival, timed to coincide with Sharad Purnima, the brightest full moon of the year in north India. Now in its 16th year, the Festival presents a series of spectacular concerts and events based in and around

Mehrangarh Fort, under the aegis of the Mehrangarh Museum Trust. A not-for-profit festival, Jodhpur RIFF aspires to positively impact the livelihood of the traditional performers of Rajasthan. Folk artists from Rajasthan and all over the world will be there to showcase their special performances. Jodhpur RIFF 2023 has placed a special focus on Rajasthan’s percussion instruments - the dholak, bhapang and khartal.

New data shows investment returning to Global TOURISMSECTOR:UNWTO

Investment in the global tourism

cluster has started to bounce back from the lows it touched during the pandemic off the back of the steady recovery of international tourist arrivals, according to a newly released report jointly produced by UNWTO and fDi Intelligence

Ÿ The report, which is based on data from fDi Markets, fDi Intelligence's proprietary database of greenfield FDI projects, as well as international tourism data from UNWTO, provides a broad overview of the ongoing investment cycle in the tourism sector, breaking down investment figures by region, segments and companies. Key findings include: Both FDI project numbers and job creation rates in the tourism cluster

grew by 23% from 286 investments in 2021 to 352 in 2022. Job creation in tourism FDI also increased by 23% over the same period, to an estimated 36,400 in 2022.

Ÿ The leading destination region for tourism FDI projects in 2022 was Western Europe with 143 announced investments at a combined estimated value of $2.2bn.

Ÿ The number of announced projects into the Asia-Pacific region increased marginally by 2.4% to 42 projects in 2022.

Ÿ The hotel and tourism sector accounted for almost two-thirds of all projects in the tourism cluster between 2018 and 2022. FDI projects increased by 25% from

"To ensure the growth and competitiveness of the sector, significant investments must be made in education and talent by upskilling the professional workforce and implementing vocational and technical programmes. Only in this way can we equip young people — of whom only 50% have completed secondary education — with the knowledge and capabilities they need to thrive in the sector. These investments will then pave the way for a skilled workforce that can deliver exceptional growth, drive innovation and, by embracing digital technologies, enhance the competitiveness and resilience of the tourism sector," says Zurab Pololikashvili, UNWTO SecretaryGeneral.

2021 to 2022.

The Pacific Asia Travel Association (PATA) has announced the appointment of Mr. Noor Ahmad Hamid as its new Chief Executive Officer, effective October 1, 2023. Noor's appointment for a three-year term will usher in a new era for PATA as one of the world’s most influential industry associations dedicated to promoting responsible travel and tourism within the Pacific Asia region. A Malaysian citizen, Noor has had a distinguished 35 year career in Travel & Tourism, including the last 13 years specialising in the critical Meetings, Incentives, Conventions and Exhibitions (MICE) sector.

Cruise Lines International Association (CLIA) welcomes Jason Park to the new role of Managing Director for CLIA in North America, and Senior Vice President for Global Government Affairs. In this position, Park will oversee government relations, public affairs, policy development, membership and commercial efforts in the United States and Canada, reflecting similar CLIA structures in Europe, Australasia, and South America.

BESydney has appointed Rahul Shah as Director for North America to lead the organisation’s presence across the US and Canada to maximise global meeting opportunities in both the Association and Corporate/Incentive markets. Based in Toronto, Shah is an Association specialist with over 20 years’ experience in the North American business events industry, having represented the Metro Toronto Convention Centre as well as several international hotel brands.

New Zealand International Convention Centre (NZICC) has appointed Loryn Blaikie to the team as the new International Sales Manager starting 18 September. With her previous background in driving convention centre sales and fostering key relationships with senior decision makers, Loryn brings a wealth of experience as she takes charge of generating new business opportunities for New Zealand within the international business events market. Loryn’s first international trip will be a sales mission to Europe in November where she will be connecting with prospective international associations to discuss bringing their international conferences to Tamaki Makaurau Auckland and NZICC.

Noor Ahmad Hamid

Jason Park

Rahul Shah

Loryn Blaikie

TMS. Could you provide the readers about your early life and career?

Prue Daly I’ve been working in the hospitality and events industry for over 20 years now and started my career with a coveted training placement with leading hotel group Accor. This placement led to a career with Accor where I worked for several years in various business development and sales management roles. Over the next decade, I broadened my experience with other leading companies in the events and hotel industry including the Melbourne

for New Zealand”

Convention and Exhibition Centre (MCEC) which I joined in 2009, holding the positions of Assistant Director of Sales and Senior Manager Customer Experience. During my 7 years at MCEC I was awarded a number of industry accolades, including Meetings and Events Australia’s National Business Development Person of the Year

In October 2016, I made the move “across the ditch” to join the New Zealand International Convention Centre (NZICC) team as Director of Sales & Marketing where my key responsibilities included the development and implementation of sales, business development and marketing activities and programmes; recruiting a new team of professionals; maintaining strong relationships with association, government and corporate clients; and strengthening the strategic partnerships with Auckland Convention Bureau and Tourism New Zealand to ensure the success of large-scale international bidding and the growth of the business events sector for New Zealand Unfortunately, a fire on the construction site of NZICC in 2019 caused the building opening to be delayed and required me to lead the NZICC team and our

Prue Daly, General Manager, New Zealand International Convention Centre - NZICC

“India is a important emerging market

clients through a very challenging period while still ensuring NZICC was being considered for future business opportunities

TMS. What are your plans for NZICC after assuming the charge as GM?

Prue Daly In April 2023, I was promoted to General Manager of the NZICC in preparation for opening in 2025. As General Manager, I’m responsible for ensuring NZICC offers a world class delivery experience for our clients and guests and driving international bidding which will contribute $90 million in economic impact. I’m also responsible for building a NZICC team that is focused on excellence but is also thoughtful in how we embrace and deliver our sustainability goals, community impact to Tmaki Makaurau Auckland and creating authentic New Zealand experiences so our clients and guest leave with a deep appreciation for our unique New Zealand culture

TMS. Located in the heart of Auckland City, what makes it one of the best exhibition centers in the world. Please share with us its key features

Prue Daly. I think what makes NZICC special is that it was designed by world-class architects alongside event

industry experts and our future clients. This collaborative process saw us run extensive experience design workshops with over 70 people who will be our end users including delegates, PCO’s and event bookers and industry service suppliers. These experience design journeys created a building design that is versatile, flexible and adaptable.

The NZICC is dedicated to creating an unforgettable experience, and this starts with a centre that is memorable, provides a place to welcome visitors and show our true culture of innovation, maanakitanga, and uniqueness. We worked with local artists Peata Larkin and Sara Hughes to capture New Zealand's values and strengths of doing things a little differently, our incredible natural landscape and unique light, our brand values around personality and transparency, and channelled this into a defining experience of New Zealand through art integrated in to the building.

TMS. Auckland is undergoing an unprecedented transformation, while Domestic markets are often limited in size, which can restrict a company's growth potential, in what way the domestic market opportunities means to NZICC in generating a large proportion of repeat business?

Prue Daly The local New Zealand market is incredibly important to NZICC and we know they are eagerly waiting for a venue of scale in Auckland. A lot of our clients see NIZCC as an opportunity to grow their events to scale they haven’t been able to do so in New Zealand previously and we are excited to be able to support this

We also work with our local association, academic and corporate clients on how we can support their growth by partnering together on international bidding opportunities. We strive to be a true partner with our clients and their events and believe it is through this mindset that we will become their venue of choice in New Zealand.

TMS. Appropriate strategy and planning are essential for growing the business events and drawing more shows from around the world. How has your team contributed to achieving this objective?

Prue Daly We have very strong partnerships with Tataki Auckland Unlimited who manages the Auckland Convention Bureau and our national tourism body Tourism New Zealand. We collaborate and work together to be strategic in our approach on the conferences and events we want to attract to NZICC, Tamaki Makaurau Auckland and New Zealand. When we are travelling globally to attend events such as IMEX, we know that as ‘Team New Zealand’ we are stronger than each of the individual destinations and venues

We are fortunate to have a strong and collaborative business events community in New Zealand, where each

destination and venue come together to make sure New Zealand is represented first and foremost.

TMS. Are there any upcoming projects that you are working on that you can disclose at this very moment? What major events are in the pipeline?

Prue Daly We recently announced that NZICC will be the host venue for WIPCE 2025 – the World Indigenous Peoples’ Conference on Education in November 2025. WIPCE is the largest, most diverse Indigenous education forum in the world, and is expected to attract some 3,000 representatives from around the world to New Zealand to share strategies for culturally grounded education.

Indigenous Maori culture is so important New Zealand so it is such a privilege to be part of an event that can celebrate this and highlight the important work being done in our education sector on a world stage. Without NZICC, this event wouldn’t have been able to come to New Zealand.

TMS. What according to you will be the role of venues and the preparations they will need to thrive in the new normal?

Prue Daly I believe that venues need to step out of the supplier role and become a true partner with their clients and industry for the success of everyone. For example, in New Zealand, NZICC presents a real step change for our local business events industry, and

we feel a responsibility to make sure our clients and local business events community are on the journey to creating world class experiences alongside us.

TMS. Can you highlight some tourists attractions in Auckland?

Prue Daly Within walking distance to NZICC we have the iconic Sky Tower – which no visitor to Auckland should miss, whether it’s visiting the observation deck for a 360 degree view of Tamaki Makaurau Auckland, or enjoying a drink or a meal with the same spectacular view. We also have Weta Workshop Unleashed and the All Blacks Experience close by

These are two relatively new, uniquely New Zealand experiences. Weta Workshop is world famous for working on Lord of the Rings amongst many other movies and their experience lets you understand the magic of movie making in a hands-on way. The All Blacks Experience shares the story of New Zealand culture through Rugby and offers a spine tingling opportunity to face a haka from The All Blacks

But if stunning scenery and food and wine are your thing – then a 40 minute ferry ride to beautiful Waiheke Island is a must. Here you can explore pristine beaches and world class vineyards. It would have to be my favourite place to visit in Tamaki Makaurau.

TMS. On a personal note, we are curious to know what keeps you busy when you are away from work? Please tell us about your hobbies and other activities that you would love to do at home

Prue Daly I have a wonderful bunch of foodie friends and we are always trying out new restaurants that are opening in TAmaki Makaurau Auckland. I have a never ending list that we are trying to tick off, but never manage to do as we are always adding new ones on.

I also love to travel and while this has been hindered the last few years, during Covid my husband and I managed to visit from the tip of the North Island all the way to the bottom of the South Island – I just loved it. I really got to experience New Zealand’s manaakitanga first hand. But most of all, in my downtime, my favourite thing to do is spend quality time with my family, friends and my Boston Terrier dog Lollie.

TMS. What would be your message to the industry?

Prue Daly A huge Thank You! The journey to NZICC opening has be far from traditional and through this whole process I have felt nothing but embraced by our industry both locally and globally

During both the fire at NZICC and my recent promotion to General Manager the overwhelming messages of support for myself and the NZICC team has just been incredible and very humbling. I’m not sure there are many industries that are as well connected and supportive globally and I think that’s special. I feel very lucky to work in this industry

TMS. Please tell us about your career journey, major hurdles overcome and milestones achieved so far.

Abhisheg Garg I started working in my teens when most were studying or dreaming about the future. Handling administration, operations and production heads in our wedding planning and events business was a huge learning experience in how to engage, deliver and execute high voltage corporate and wedding events. Hurdles and challenges were par for the course. Finding workable solutions, doing service recovery and exceeding expectations with imagination, flair and integrity became part of the DNA make-up!

cross industry verticals members could be encouraged to connect and synergise for professional purposes, up selling products and services; as well as for extending networks and expanding their net worth ! We operate by servicing our members' business ASK’s, doing focused industry events at disruptive price bands, exceeding delivery while constantly showcasing our events and activities on social media.

TMS. How has IHN been instrumental in promoting and connecting people from all walks of the Corporate, Hospitality, Travel & Tourism industry? What is the current strength of IHN in India?

TMS. Could you tell us a bit about your role at IHN and how did you conceptualise this initiative? What are the key activities of IHN?

Abhisheg Garg I am the Founder at Indian Hospitality Network – IHN. We took birth end 2020, being conceptualized from the twin determinations to forge a progressive, cohesive, collaborative platform where the

Abhisheg Garg IHN has successfully been bridging the gap between our members and their persons of interest for business progression within the industry as well as towards identifying areas of mutual collaboration and being a catalyst in the business closures without any commercial interest.

IHN currently stands at 200 plus pan India and overseas members!

AbhishekGarg,FounderDirector,IndianHospitalityNetwork-IHN

TMS. We would like to know the concept behind IHN Konnect ? What would be its key highlights?

Abhisheg Garg The Flagship KONNECT Event was conceptualized as a seminal BUYER –SELLER By Invite Only format; a luxury platform offering a single window opportunity for an excellent showcase, on site branding, robust buyer to seller inter-action featuring committed meetings even beyond the physical Event in the IHN crafted methodology, stellar speaker sessions, varied SHOW USP’s and disruptive end to end price bands.

TMS. Going ahead, what are your future plans on growing and expanding IHN in India?

Abhisheg Garg IHN believes that happy members are the best way of increasing numbers as the base, traditional reach out mechanism. Our top leadership team has an impeccable track record of industry relationships, integrity and member delivery to bring to the table!

TMS. How is IHN instrumental in synergizing and helping its clients discover the X-Factor through their Unique Mentorship Programme?

Abhisheg Garg IHN supports our members with educational opportunities and connects with industry notables who can assist, encourage and mentor discreetly, as and when required

TMS. What are the key challenges surrounding our industry? In your opinion, what does the future hold for the Travel and Hospitality industry in India?

Abhisheg Garg. The many challenges are infrastructure development, inventory enhancement, increased connectivity through the waterways and in the north east, safety, security, hygiene and insufficient collaborations.

People will always wish to travel and experience new destinations, properties, products and services. The industry will continue to recover and grow provided that pestilence and wars do not intervene!

TMS. Is there anything else you would like to add as we wrap up? Any message that you would like to share with the industry at large?

Abhisheg Garg IHN has been formulated and grown through COVID times when people were facing the stress of lay-offs, sectoral changes, reduced capacities asides of the debilitating pandemic environment

It was COLLABORATIONS that were the savior then and the way forward for the future now, as they drive fresh ideas, fuel strengths, reduce overheads, conserve resources and increase productivity and the bottom line. This reiterates what we stand for: #True Relationships!

CUSTOMERS ARE SEEKING PERSONALIZED EXPERIENCES

of

TMS. How did you land up here? Please shares with us your role at Hyatt Regency Chennai.

Saurav Datta. Coming back to the Hyatt family is always a pleasure. I embarked on my professional journey 19 years back as part of the pre-opening team at Grand Hyatt Mumbai, then followed a career path, working with Novotel Hyderabad Convention & Hyderabad International Convention Centre. I also completed two successful assignments with Marriott group, one with Le Meridian Hyderabad and ultimately concluding my tenure at Le Meridian Nagpur, where I held my last assignment.

As the newly appointed Director of Sales & Marketing, my responsibilities will involve spearheading the Sales and Marketing team's initiatives to enhance business retention and expansion, ultimately driving revenue growth. Additionally, I will play a pivotal role in invigorating the hotel's branding and communications endeavors too

TMS. A “Hyatt Regency” hotel is always strategically

located in a business district so that it is convenient for all business travellers. Please tell us about some key services that Hyatt Regency Chennai offers to its guest to make their stay the most memorable one?

Saurav Datta. Hyatt Regency Chennai stands out with its impressive range of dining options, featuring a multicuisine buffet restaurant, an Italian restaurant, a vibrant bar, a Chinese restaurant, a cozy coffee shop and a delightful all day dining lounge. The hotel is well-equipped with state-of-the-art conference and business facilities, making it an ideal choice for corporate guests, exhibition venues and weddings venue to attract the social guest. To unwind, guests can indulge in the luxurious spa and enjoy a refreshing swim in the inviting pool. The attentive concierge services cater to individual preferences, while the hotel's commitment to exceptional hospitality guarantees a memorable and delightful stay

SAURAV DATTA Director

Sales & Marketing, Hyatt Regency Chennai

TMS. Since there are so many brands to choose from it becomes super important to stand out in the market. What makes Hyatt Regency Chennai stand out from others?

Saurav Datta Hyatt Regency Chennai boasts of being situated at a prime location with numerous advantages. It is in close proximity to the US Consulate and other consulate offices, major shopping hubs like T-Nagar, and medical hospitals like Apollo, the hotel offers convenience and accessibility. Additionally, being near the cricket stadium and just 200 meters away from the metro station adds to its appeal. The guest rooms at Hyatt Regency Chennai are renowned for their spaciousness, being among the largest in the city, with a starting size of 400 square feet

TMS. Hospitality industry stag recovery after the travel resump What has been the story of Hy since the pandemic, has the hospitality industry recovered t its profitable phase?

Saurav Datta With the resumption of travel and the revival of business activities, the hospitality industry, including business hotels like Hyatt, is expected to witness a surge in demand and a path towards profitability. The year 2023 holds great promise, and there is an optimistic outlook of surpassing previous years' toplin numbers. This positive trend is n unique to a single hotel but is o across many business hotels in India. As the market continues to recover, hotels are eagerly anticipating a strong performance and are poised to break previous records, reflecting the renewed confidence and momentum in the industry. Hotels see uptick in revenue on strong show from wedding & MICE events

TMS. In the age of social media and online marketing, hotels are increasingly interacting with their guests on these platforms. How well have your social media and online marketing strategies worked for you?

Saurav Datta. Our social media and online marketing strategies have been effective in engaging with our guests and enhancing their experience. We have successfully utilized platforms to showcase our offerings, share

promotions, and gather feedback. Our online presence has increased visibility and driven bookings, while metrics help us refine strategies for continuous improvement. Overall, our strategies have fostered guest interaction and strengthened our brand presence.

TMS. What have been the crucial lessons learned and how has that helped changed your strategy?

Saurav Datta. Our social media and online marketing journey has taught us valuable lessons that have led to strategic changes. We now prioritize active listening, authentic storytelling, user-generated content, adaptability to emerging platforms, and data-driven decision making. ve resulted in enhanced guest , authenticity, and exceptional ces through our digital ting efforts

MS. In your experience, what do the customers want in 2023?

Saurav Datta. In 2023, customers are seeking personalized experiences, convenience, sustainability, wellness, and authentic local immersion. At Hyatt, we prioritize meeting these ustomer demands by curating rsonalized experiences, egrating technology, promoting nability, prioritizing wellness s, and providing opportunities o connect with the local culture TMS. Any message that you would like to share with us.

Saurav Datta As a representative of Hyatt, I would like to share a message of gratitude and appreciation to our valued guests and partners. We are truly grateful for their continued support and trust in our brand. At Hyatt, our commitment remains unwavering in providing exceptional hospitality experiences that exceed expectations. We continuously strive to innovate and adapt to the evolving needs of our guests, ensuring their comfort, safety, and satisfaction. We look forward to welcoming them to our hotels and creating memorable moments that will stay with them long after their stay. Thank you for being a part of the Hyatt journey, and we are excited to continue creating remarkable experiences together

TMS. Could you tell us about yourself and what inspired you to get in this industry?

Rajani Nair Deb. I consider myself fortunate to come from a family that highly values education and a love for reading. My parents instilled in me a passion for learning and exploration from a very young age, fostering my curiosity about people, cultures, and the world as a whole

As I approached the end of my schooling, I found myself drawn to Hotel Management. It felt like a natural fit for my skills, requiring a penchant for being well-read, strong communication abilities, and street-smart savvy. I embraced this path with enthusiasm, adapting to it effortlessly, much like a fish taking to water. Since then, I have never looked back. This journey in the hospitality industry has not only allowed me to refine my talents but has also been instrumental in my personal growth. It has equipped me with valuable life skills in addition to enhancing my professional abilities.

TMC. Could you tell us about some milestones you have achieved?

Rajani Nair Deb I started my career in F&B, transitioned into sales and marketing and gained expertise in convention strategy along the way Successfully navigating through the preopening of nine hotels across different brands and regions has added multiple feathers in my leadership hat. As a commercial leader of this complex, I fulfill my responsibilities along with serving as a model for women in leadership positions. I took a sixyear career break and returned to work, owing to my technical and commercial acumen, as well as emotional intelligence.

Despite the challenges of the pandemic, we clocked a remarkable 40% increase in topline growth for the Hiltons at Manyata in 2022. I take pride in developing team for future leadership roles and nurturing talent, resulting in low attrition rates. My approach prioritizes honesty, proactivity, and pushing individuals to reach their best potential.

TMC. What would you say regarding glass ceiling in the industry and challenges for women to occupy senior positions in the industry?

On this occasion of International Daughter’s Day, Travel+MICE Showcase,salutes the contribution of women in MICE sector;the proud daughters of our industry who have held the responsibility of their work in highest regard & spirit;battling all odds successfully.

Rajani
Nair
Deb
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Commercial
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Hilton
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Hilton
Garden
Inn
Bengaluru
Embassy
Manyata
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Park

Success, in my perspective, entails continuous evolution and adaptability

Rajani Nair Deb. The glass ceiling is a reality, not unique to the hospitality and MICE industries. While these fields have seen women excel traditionally, their presence in senior roles remains disproportionately low compared to men. In my view, two primary factors contribute to this disparity. Firstly, women often exit the industry due to its demanding nature, including long hours. As family responsibilities increase, such as caring for children or elderly parents, careers can take a back seat. Secondly, networking plays a pivotal role in ascending to senior positions. Success often hinges on our ability to leverage our networks, but this poses a challenge for women who may have limitations on travel or the number of networking events they can attend weekly

The solution lies in fostering equity for women, both collectively and individually. Women leaders possess ample

In my view, success should be solely based on merit and should not be influenced by gender or gender identities Equity is the key that empowers individuals to perform at their best, regardless of their diverse backgrounds, personal circumstances, or educational opportunities. Offering equity translates to providing a level playing field for everyone involved

TMC. How do you keep yourself motivated during difficult times?

Rajani Nair Deb. To achieve your goals, it's essential to maintain a long-term perspective and stay focused on your ultimate objectives. Every new day presents fresh opportunities for growth and progress. By consistently keeping your eyes on the prize and considering the bigger picture, you'll be better equipped to navigate challenges and

talent, knowledge, and a willingness to go the extra mile What's needed is an ecosystem that empowers women to excel from their current positions, ensuring they can perform to their fullest potential

TMC. Your thoughts about why we need gender parity in our industry?

Rajani Nair Deb The Hospitality and MICE (Meetings, Incentives, Conferences, and Exhibitions) Industry has historically been characterized by the significant involvement of women. While gender parity remains important, I firmly believe that the current imperative is inclusivity and equity. Creating an environment where all gender identities are not only welcomed but actively encouraged to participate is paramount in fostering a thriving workplace

make the most of the chances that each day brings, ultimately moving closer to your desired outcomes.

TMC. What is the most significant lesson you've learned throughout your life and how has it impacted you?

Rajani Nair Deb I've come to realize that knowledge serves as the differentiating factor in becoming a leader. My commitment to staying well-informed has consistently prepared me for the next opportunity. This dedication to continuous learning allowed me to smoothly transition from being a on a career break for six years back into an active leadership role, reaffirming the value of learning each day. In the midst of our demanding executive roles, my husband and I treasure the occasional getaways and holidays. These moments of quality time, whether over a quiet dinner, trying new cuisines, taking a stroll by the beach,

or exploring off beat trails together, recharge me. They instil a deep sense of gratitude and appreciation for what we've built together over the years

TMS. How do you balance your personal and professional life?

Rajani Nair Deb. I actively seek opportunities for personal enrichment each day because I firmly believe that selfimprovement has a positive ripple effect in every aspect of our lives. As I acquire knowledge, I also share it with my team, empowering them to engage in more value-driven conversations with our customers. In the midst of our demanding executive roles, my husband and I treasure the occasional getaways and holidays. These moments of quality time, whether over a quiet dinner, trying new cuisines, taking a stroll by the beach, or exploring off beat trails together, recharge me. They instil a deep sense of gratitude and appreciation for what we've built together over the years

TMC. Can you describe the challenges you faced in your early days in the industry?

Rajani Nair Deb. I embarked on my career in F&B service and steadily ascended the professional hierarchy. Along this journey, encounters with gender bias and stereotypical reactions only strengthened my resolve to challenge prevailing norms. Fortunately, I had the privilege of early-career mentors who embodied visionary hospitality, imparting the determination to bring my utmost to work daily.

I adopted a holistic approach to learning, extending beyond the confines of my job role. A notable instance from my early career was my unexpected request to assume the role of Stewarding Manager, a move that surprised my General Manager. I firmly believe that when you commit to something with unwavering belief, challenges become learning curves that propel you forward, helping shatter the glass ceiling

TMC. What is your advice to the present and coming generation?

Rajani Nair Deb. I offer these insights not as advice, but as personal lessons learned. Pursuing wealth alone confines

your true value. Chasing a specific job title restricts your potential. However, when you pursue knowledge, you embark on a path to enduring success. Learning continuously is an investment in opportunities for continuous growth, making it the key to everlasting success.

TMC. What is your definition of success?

Rajani Nair Deb Success, in my perspective, entails continuous evolution and adaptability in the face of new opportunities and challenges

TMC. What is the most challenging aspect of your industry and how do you overcome it?

Rajani Nair Deb The industry's most formidable challenge lies in the volatility of market conditions triggered by global events such as the pandemic we've all experienced, wars, or the looming threat of a recession. Although certain factors remain beyond our control, we can navigate these uncertainties through informed decisions driven by data and practical experience, effectively minimizing their impact.

TMC. Where do you see MICE industry in next five years?

Rajani Nair Deb Virtual networking and the rise of largescale hybrid events will remain significant trends in the industry. Technology will continue to bridge the gap between physical and virtual experiences, unlocking a world of opportunities for global connections. Destinations like Bengaluru, known for its exceptional connectivity and MICE venues like the Hilton and Hilton Garden Inn Bengaluru, will emerge as prime MICE hotspots Augmented reality will revolutionize the experience for both attendees and event planners, allowing for remote planning and interaction.

Sustainability will take center stage in event decisions, as both participants and organizers prioritize eco-friendly practices to make a positive environmental impact. Hyperpersonalized experiences, where attendees can tailor their event journey regardless of scale or location, will become the new standard. Finally, India is poised to become one of the world's leading MICE destinations.

Ong Wee Min, Vice President of Sales and MICE, Marina Bay Sands

TMS. Please tell us about the iconic MBS, its major highlights and its distinctive offerings

Ong Wee Min Marina Bay Sands is an iconic destination renowned for our diverse range of unique experiences, all under one roof. The integrated resort offers a luxurious hotel, state-of-the-art convention and exhibition facilities, world-class entertainment, captivating cultural experiences, and unparalleled shopping and dining options. For business travelers, Marina Bay Sands boasts exceptional offerings through collaborations with like-minded partners to transform the Marina Bay area into Asia's premier leisure, business, and entertainment hub

We have recently unveiled our Bay Precinct Strategy, a forward-thinking blueprint that positions us as a driving force for the entire Marina Bay area. Under this strategy, we bring together partners around Marina Bay to collectively offer over 8,000 rooms, more than 1,500 retail and dining experiences as well as 10 attractions, centered around our world-class meetings venue. This new way of working moves away from the old norm of positioning our destination as just a singular venue. By tapping into the collective strengths and resources of our partners, Marina Bay Sands will be able to provide event organisers with an extensive network of services and offerings, enhancing the value proposition for hosting events at the integrated resort and showcasing what Singapore has to offer for MICE events. In this age of mass customisation, the Bay Precinct Strategy opens up the playing field for event organisers, giving them limitless opportunities to conceptualise and curate interest-based

International visitors are now coming back in large numbers, and they are staying longer and spending more as they seek out more premium services

trails tailored to their attendees' preferences and itineraries In addition, Marina Bay Sands has also reinvented the visitor experience with a new Festivalisation strategy. This comprises thematic programming built around tentpole events at Sands Expo & Convention Centre and around Singapore. Spanning arts, culture, food, wine, music, wellness, and fashion, these exciting festivals inspire and deepen engagement with visitors, offering them the freedom to curate their own experiences and a compelling reason to return.

TMS. How do you leverage sustainability at your venue?

Ong Wee Min. Marina Bay Sands is a hospitality destination that places sustainability at the core of our offerings. Sustainability is comprehensively and seamlessly integrated throughout every step of our business to ensure environmentally-responsible practices

The integrated resort focuses its sustainability efforts on four key areas:

Ÿ Green buildings;

Ÿ Environmentally responsible operations, across 29 goals in Energy, Waste, Water, Plastic & Packaging, Sustainable Sourcing, and Biodiversity;

Ÿ Green meetings;

Ÿ Stakeholder engagement.

Taking an evidence-based, impact-first approach, MBS has significantly reduced our overall carbon footprint by over 50% since 2012, aligning with Singapore's goal of reaching net-zero emissions by 2050. In 2020, Sands Expo and Convention Centre became the first carbon neutral MICE venue in Singapore. Marina Bay Sands’ investment in Renewable Energy Certificates (RECs) and carbon offsets covers 100 per cent of the carbon emissions generated from the meeting venue’s gas and electricity consumption. As the only triple-platinum certified sustainable MICE venue, Marina Bay Sands works closely with clients, integrating sustainability into event design and striving to achieve zero-waste events. Initiatives include digitalising

collaterals to reduce waste, allowing delegates to download soft copies through a unique QR code, and implementing ala-minute food stations to minimise food waste. From food waste management to achieving a zero-waste event, our team works closely with our clients and event organisers in the planning phase to ensure sustainability goals will be met. To help strengthen Singapore’s food security, we have an on-property MICE herb garden at Level 4 of Sands Expo and Convention Centre that provides 30 herbs used in signature dishes and drinks prepared by our banquet team.

TMS. How do you utilise technology at your venue?

Ong Wee Min. Marina Bay Sands leverages technology to revolutionise the MICE sector, continuing to provide cutting-edge solutions for events and immersive experiences during and post-COVID. In August 2020, Sands Expo & Convention Centre showcased our agility and commitment to innovation by creating the industry's first Hybrid Broadcast Studio (HBS) in just seven days This achievement demonstrated our readiness to meet the growing demand for hybrid events during COVID. The implementation of broadcast-quality livestreaming technologies bridged the gap between in-person and virtual attendees, offering remote viewers high-quality and seamless access to engaging content from anywhere in the world.

Going beyond livestreaming, Sands Expo also incorporated innovative technologies like holographic presence, Virtual Reality (VR), Augmented Reality (AR), and Extended Reality (XR) capabilities. These advanced tools elevated the level of immersion and interactivity, transforming traditional events into captivating and memorable experiences. In October 2021, Marina Bay Sands introduced the Virtual Meeting Place (VMP), a fully customisable platform replicating real-life event spaces in virtual venues This technology empowered organisers to deliver engaging experiences and reach wider audiences

During the pandemic, Marina Bay Sands also served as a testbed for new meeting concepts and digital solutions, including temperature-checking kiosks, contactless registration via QR codes, and wearable dongles for tracking interactions. These not only enhanced safety but also enriched the event experience for organisers and delegates. Post-pandemic, offerings such as the VMP have been refreshed, allowing organisers to create customised mobile applications for easy access to event information and delegates’ contact details, as part of our omnichannel event strategy

TMS. What are some of the key MICE events that have been successfully hosted at your venue?

Ong Wee Min Sands Expo has successfully hosted diverse key MICE events, including high-profile events like Singapore International Water Week, TFWA, Token2049, ITB Asia, and International Luxury Travel Market (ILTM). The integrated resort has also hosted new-toSingapore events and major international rotating shows, such as ARTSG, Vinexpo Asia, INTA, and MDRT Global Conference in 2023. The ability to continue attracting and hosting these high-profile events at Sands Expo is a strong endorsement from our event organisers and delegates

TMS. How do you view the resurgence of travel after Covid?

Ong Wee Min. International visitors are now coming back in large numbers, and they are staying longer and spending more as they seek out more premium services. These visitors are keen to explore more of what Singapore has to offer. For Marina Bay Sands, we have also stepped up with refreshed offerings and a greater focus on experiences centered around wellness, personalisation, and engagement. To cater to guests prioritizing wellness, we introduced ondemand services, such as a live jogging app suggesting scenic routes around Marina Bay, virtual gym, and yoga accessible via a digital platform from the comfort of guests' rooms. For eco-travellers, we have strengthened eco-friendly solutions like using recycled wooden blocks from disposable chopsticks for guests to request a change of bed linen These initiatives align with our sustainability efforts, aiming to reduce our environmental impact without compromising

guest experiences. We adapt to evolving traveller preferences by offering flexible booking policies, curated experiences, and a focus on wellness and sustainability. The integration of technology, such as mobile apps and digital concierge services aim to provide our guests a seamless and personalised guest experience. Beyond these, we have also observed visitors becoming more sophisticated and inclined towards bespoke experiences. Through the Bay Precinct strategy, we collaborate with our hotel, attractions, retail and dining partners across Marina Bay to offer curated bundled experiences with limitless possibilities

TMS. What is your observation on the Indian market and business coming from Indian travellers?

Ong Wee Min Since our inception, Asian countries have been a pivotal demographic for us. According to the Singapore Tourism Board, Singapore received over 650,000 travellers from India in 2022, making it the second-largest source market after Indonesia. Notably, India also contributed the largest post-pandemic incentive groups in 2022 At Marina Bay Sands, India continues to be a strong source market for MICE, and we have been seeing the healthy return of Indian MICE groups and events These events are typically booked three to four months ahead. We maintain a positive outlook and eagerly anticipate extending a warm welcome to more Indian travelers at Marina Bay Sands.

TMS What message would you like to share with the industry at large?

Ong Wee Min. We are in the midst of a multi-year transformation which will see elevated suite and service offerings. To date, over 1,000 hotel rooms in Towers 1 and 2 have been completed as part of the renovation. The transformation in Towers 1 and 2 is expected to be completed by the end of 2023, with the renewal continuing into Tower 3, the Hotel Lobby, and Sands SkyPark. The suite of world-class experiences will also encompass a revamped Executive Club lounge, new premium fine dining options, and health and wellness offerings, elevating the landmark to a fresh benchmark in Asian hospitality. With these ambitious plans, the integrated resort looks forward to offering guests unrivaled and unforgettable experiences for years to come.

Onthefootstepsof

Tourism and the travel sector

are important economic activities all over the world. In many countries, the tourism industry remains an important source for the generation of employment and income in formal and informal sectors.

Since the early days, a variety of aspects, including peace, heritage, history, culture, and the abundance of natural resources, have contributed to luring tourists to new destinations Worldwide, 44 countries rely on the travel and tourism industry for more than 15% of their total share of employment. Among the nations that rely heavily on tourism are Macao, the

Maldives, Aruba, and the Seychelles France is the most visited country in the world, and holds a special allure for international travellers. In 2022, the contribution of India's travel and tourism sector to India's economy was worth Rs 15.7 trillion.

The United Nations has been celebrating World Tourism Day for the last 4 decades and continues to do so this year. The theme for World Tourism Day 2023 is ‘Tourism and Green Investment’ which will be celebrated on 27th September. The need for more and better-targeted investments for the Sustainable Development Goals through Green

investments will be highlighted this year. If we peep into the history of 'World Tourism Day' it is being celebrated by different countries in their style. While some take this day as an opportunity to highlight their brands, others take the oath to adhere to more sustainable practices in their business

Antigua & Barbuda Hotels and Tourism Association (ABHTA) is hosting a Hospitality Job Fair on World Tourism Day. Marsa Alam City in the Red Sea Governorate, launched on Sunday, an artistic carnival, organized by Ostraca Arts Company. The event is held by the Fine Arts

Sector of the Ministry of Culture in cooperation with the Egyptian General Authority for the Promotion of Tourism at the Ministry of Tourism and Antiquities. South Africa celebrates World Tourism Day with a firm commitment to economic recovery, revitalising its domestic tourism market and welcoming visitors to the country without fear

A four-day ‘Bangladesh Festival’ will be held in the capital from September 27-30 to showcase the country’s various rich tourism products and services marking World Tourism Day. Bangladesh Tourism Board (BTB) is going to organize the event under its ‘Mujib’s Bangladesh’ campaign to mark World Tourism Day-2023 at the Bangabandhu International Conference Center (BICC).

India has a rich and diverse heritage, its fascinating tapestry of history, culture, and traditions makes it truly an incredible tourist destination. Last year the National Tourism Day was part of the ‘Azadi ka Amrit Mahotsav’, the 75-week grand celebration marking 75 years of Indian

September 2023

independence. This year too, World Tourism Day will be a part of our celebrations. The Ministry of Tourism, Govt. of India is organizing the global launch of ‘Travel for Life: Opportunities for Tourism Business’ in partnership with the Ministry of Environment, Forest & Climate Change, United Nations World Tourism Organization and the United Nations Environment Program on World Tourism Day 2023 at Bharat Mandapam, New Delhi.

The Indian Railway Catering and Tourism Corporation (IRCTC) is marking its 24th Foundation Day on September 27, coinciding with World Tourism Day, by rolling out a series of special offers for air travellers

The Chandigarh tourism department has announced the celebration of Tourism Day from 22-27 September .

The Travel and Tourism Association of Goa (TTAG) in collaboration with SKAL Goa and Goa tourism is organising a discussion on targeting green investment for the sector at Taj Cidade De Goa.

The purpose of this day is to raise

awareness about the role of tourism in the international community and to demonstrate how it affects social, cultural, political and economic values worldwide. World Tourism Day 2023 is a call to action for the international community, governments, multilateral financial institutions, development partners and private sector investors to unite around a new tourism investment strategy

Sustainability is the most pressing issue of the current times. This is being implemented by various sectors globally. It is very important to strike a balance between the environmental, economic and socio-cultural aspects of tourism and so there should be optimal use of environmental resources

In recent years, the concept of responsible travel has increased in popularity and relevance in the tourist industry. As visitors grow more aware of the impact their journeys have on the environment, local communities, and the destination itself, the number of people choosing to travel ethically has increased significantly

Messagefromworldleaders:

“Tourismisapillarofoureconomies.Itplaysacentralroleinour societiesandinourindividuallives.Anditofferssolutionstosomeof ourbiggestchallenges–includingtheclimateemergencyandthe urgentneedtoshifttomoresustainableeconomies.Thepowerof tourismisenormous.Butitisnotaforcethatcanbetakenfor granted."

ZurabPololikashvili,UNWTO,Secretary-General:

“Tourismisapowerfulforceforprogressandmutualunderstanding. Buttodeliveritsfullbenefits,thisforcemustbeprotectedand nurtured.Today,theclimateemergencyisthreateningmanytravel destinationsandtheverysurvivalofcommunitiesandeconomies thatdependontourism.Andmanydevelopingcountriesthatare severelyaffectedbyachangingclimatearealsofacingagrowing investmentdeficitandacost-of-livingcrisis."

AntónioGuterres,UNSecretary-General:

Tourism and MICE Industry

Tourism has evolved over time and now it is a major part of almost every business. Like all other concepts of Eco–Tourism, Sustainable Tourism, and Wedding Tourism, MICE tourism is gaining momentum in recent times. Globalisation and economic changes have led to the concept of MICE (Meetings, Incentives, Conferencing and Exhibitions) tourism. The MICE industry has been an important sector of business tourism. MICE events provide a networking platform for businesses, industries as well and governments. Different industries like Automobiles, IT, textiles, doctors, and

jewellery are making use of convention and conference facilities Travel + MICE Showcase has been instrumental in raising the voice of the tourism community and so we take the opportunity to celebrate this day by reaching out to the key industry stalwarts and trying to understand their thoughts on the current state of

the Tourism sector and the road ahead. Let us see what the leaders of the tourism industry have to say on this special occasion.

September 2023

Jyoti Mayal, President,Travel Agents Association of India

This day provides an opportunity for the global tourism industry to highlight the challenges and opportunities faced by the industry, as well as to promote sustainable travel globally. Travel and tourism have always played a major role in connecting people and cultures, allowing us to witness the beauty of the world and realize our dreams of exploring new horizons. It is an opportunity to reflect on the wide canvas that travel and tourism impact, and to think about how it impacts economic, cultural, social, and environmental values globally.

Lalitha Rai, Member of India Convention Promotion Bureau

As the world unites to celebrate World Tourism Day, we're thrilled to share insights into the latest trends reshaping the world of travel. In the post-pandemic era, travellers are seeking more immersive and sustainable experiences. From wellness retreats to eco-conscious adventures, the focus has shifted towards responsible travel. The rise of hybrid and virtual events has transformed how travellers plan and participate in conferences and expos. We are happy to note that MICE tourism is bringing in more & more international travellers to India for the scientific content & heritage sites.

JatinderTaneja, HonoraryVice Chairman, PATA

This powerful industry is more than just a means of exploration; it catalyses happiness and connection. With every journey, we bring people from across the globe closer together, transcending borders and cultures. The impact of travel extends far beyond the individual, driving economies and fostering understanding. From the poorest to the richest, travel enriches lives, offering experiences that transform and inspire."

Ubaid Ahmad, Senior Director & Head BIEC, Governing Board Member, ICPB

World Tourism Day 2023 is being celebrated to reflect on the growing importance of tourism and the need for green investments, something which goes hand-in-hand with the exhibitions and events industry. Tourism, as we all know, plays a pivotal role in societal and individual lives, more so, in contemporary times when climate emergencies are becoming more of a norm, highlighting the need for us to shift to a sustainable economy and minimize our carbon footprint. World Tourism Day 2023 is also a reminder for us to endorse tourism projects that can make a vast difference in our lives.”

Rajiv Mehra, President - IATO

The travel industry in India has huge power and potential, making it one of the country's most significant areas. It adds to financial development, work creation, social trade, and the advancement of the framework. Adjusting the development of the travel industry with ecological protection and the conservation of social legacy is essential for the maintainable turn of events. Taking everything into account, India's travel industry has gigantic power and potential to drive financial development, social trade, and provincial turn of events. With the right systems, speculations, and maintainable practices, India can keep on drawing in travellers and augment the advantages of this significant area."

Ashish Sehgal,Vice President - ADTOI

Indian tourists are going to be amongst the top spenders in 2023 for travel. as the flights are still going full and there are plenty of other visitors at popular travel spots. Amongst the travel choices, weekend getaways will be more popular this year.

MICE Tourism or Business Travel is one of the key revenue spinners and employment generators directly or indirectly. During the past several months and as part of India's G20 Presidency, meetings at different levels of G20 Nations were held in 60 Indian cities. The strength of the Indian MICE brand lies in world-class Conference infrastructure, exotic accommodation, an array of exquisite destinations combined with old-world tradition with cosmopolitan sophistication

Tourism is the engine for economic growth which generates not only employment in various sectors but also earns valuable foreign exchange for the country. Economically it is rotating huge spending by tourists domestic or International through which a huge amount of GST is being collected by the Centre and State Governments. This money then encourages the Government to develop the infrastructure of our country in the shape of Roads, airports, sea ports, cleanliness and visitor attractions for tourists which is also beneficial for our citizens.

Looking at the current trend of tourism growth in the country especially after COVID, destinations in the country are experiencing unprecedented footfall of tourists, especially at J & K. Stakeholders in Kashmir Valley are pleased to witness the rush in tourist arrivals with a record number of flights operating from Srinagar Airport. Similarly, Ladakh is also an equally blessed destination. With MICE catching up Corporates are back to their business visits to various places. G20 Delhi Summit eighteenth meeting of the Group of Twenty (G20), a summit in Pragati Maidan, New Delhi in 2023 will leave a lasting impression on the visitors on the potential of Indian tourism that can play a vital role to international travellers.

I am very happy and pleased to see the Tourism Industry back in full force and on track post-C. I am very happy to be part of this wonderful Industry, which is bringing people from different cultures together and making the world a better place to coexist. I recall the strong words of our beloved Prime Minister Mr. Narendra Modi who is so very apt in this time and age = “Terrorism Divides the World and Tourism Unites the World.

Madan Kak, Hony.Treasurer - ICPB

Pronab Sarkar, Imm. Past President, IOTA

Dalip Gupta, Hony. General Secretary - ADTOI

MahendraVakharia, EC Member, OTOAI

September 2023

Amit Saroj, Member, ICPB

With the advent of two new world-class convention centres, India is on the centrefold to contribute massively to the World MICE industry. This World Tourism Day, we need to look backwards from the future and reengineer our actions, towards achieving tenfold growth in the next 3 years, We can proudly state that recognition as a credible Meeting destination on the world stage with G20 will help us achieve our goals faster. Best wishes to all in the tourism industry.

Ved Khanna,Treasurer, ADTOI

With the advent of two new world-class convention centres, India is on the centrefold to contribute massively to the World MICE industry. This World Tourism Day, we need to look backwards from the future and re-engineer our actions, towards achieving tenfold growth in the next 3 years, We can proudly state that recognition as a credible Meeting destination on the world stage with G20 will help us achieve our goals faster. Best wishes to all in the tourism industry.

Rajnish Kaistha, Sr.Vice

Preisident, IATO

Tourism and green investment” is the most apt theme chosen. We are on the cusp of running short on green initiatives to protect Mother Earth and the environment. The whole world has benefitted from tourism in the last 50 years or so and now Earth is running out of steam with 6 out of 9 parameters already crossed. It’s high time to make green investments. Even the remotest of the tourist sites are facing the brunt of excessive human footprints without protecting them. Tourism is a basic human need and we must invest both morally and financially for its upkeep and a safe green environment.

EM Najeeb, EC Member, IATO

World Tourism Day 2023, themed 'Investing in People, Planet, and Prosperity' emphasizes the importance of targeted investments beyond conventional ones to foster tourism's growth and sustainability. This call to action encourages global collaboration among governments, financial institutions, development partners, and private investors for a new tourism investment strategy. In conclusion, World Tourism Day 2023 highlights the imperative of investments in education, sustainability, and innovation to ensure the tourism sector's resilience and contribution to global development goals."

Our government is already working on Sustainability by pushing biofuel and our history, rich heritage, flora and fauna, wildlife, culture and traditions shall work as catalysts to achieve the targets provided we capitalise on the global image created by the G20 Summit and G20 Presidency and keep our marketing efforts robust. With the immigration of "Yashodhara", International Convention Centre at Sector 25, Dwarka, we can now attract big international MICE groups. Big Fat Indian Weddings has shown the world that Indians have enough disposable income and we have been spending the most, not only in India but also while abroad that is why all International Tourism Boards are targeting the Indian Market.

Manoj Kumar Matta, EC Member, IATO

Deepak Kumar Bhatnagar, EC Member, IATO

As we all are coming out of a very dark phase in the Indian In-coming industry with hope and optimism of recovering our businesses during season 23-24, as things around us are looking much better even though some of the challenges remain in front of us, like hardly any marketing activity in various source markets, High airfare especially for India and high hotel rates along with very difficult conditions in forced by hotels, my sincere request to our hotel colleagues that every segment of business carry equal importance, therefore, they should extend their full support in our endeavour s to get back to pre-Covid number of tourist from leisure segment ( In- Coming ).

Vinod Zutshi, IAS Retd Former Secretary, Ministry ofTourism, Govt of India

The global community, governments, multilateral financial institutions, development partners and private sector investors must therefore work together for green transformation of the tourism sector by making green investments in all spheres of this sector including sustainable accommodations; adoption of renewable energy; conservation of natural and cultural heritage; community development; ecofriendly transportation infrastructure and educating stakeholders about sustainable and responsible tourism practices.

The stakeholders of the tourism industry mentioned every aspect of tourism, its importance and how it has been flourishing day by day. Its growth has led to the growth of other businesses. They also mentioned how this World Tourism Day is special as it not only focuses on tourism but also the future of our planet Earth and relates tourism and green investment.

The MICE industry is a substantial revenue generator for various sectors including hospitality, tourism, transportation, event management, and more. The industry creates a wide range of jobs, and attracts international participants, leading to business deals, collaborations, and partnerships promoting tourism, encouraging repeat visits, and enhancing the country's international image. It provides opportunities to showcase

India's diverse culture, heritage, and attractions, enticing attendees to explore beyond the event itself.

The industry has several opportunities as ongoing and planned infrastructure investments, such as conference centres, hotels, and transportation facilities, provide chances for larger and more diverse events to be held.

India's status as a worldwide technology and innovation powerhouse makes it a desirable location for technology-related conferences and events. The excellent healthcare facilities and experience in medical tourism provide chances for holding healthcare conferences and events.

There is also an increasing need for environmentally friendly and sustainable event practices, which creates potential for businesses that can provide eco-conscious event planning and services. Furthermore, wellness and mindfulness retreats, cultural and heritage events, and specialised industry conferences can be organised.

However, the industry is also facing several challenges such as the scarcity of world-class venues and accommodations. Obtaining the appropriate permits and licences for large-scale events may be a timeconsuming and complicated procedure High tax rates on MICE-related services, such as venue rents and event management, can raise the entire cost

of holding events. Maintaining uniform quality standards across venues, lodgings, and event services can be difficult, influencing participants' entire experience. Some places in India, particularly non-metro cities, may experience issues in terms of direct air access, making international attendees less convenient. India competes with other well-established MICE destinations, which may have more advanced infrastructure and simpler processes Domestic and international political instability might have an impact on the decision to host or attend MICE events in India.

As we celebrate World Tourism Day, we are reminded of the incredible potential of travel to bridge cultures,

encourage understanding, and establish enduring ties among people from all around the world. This yearly commemoration serves as a reminder that our planet is a fabric of varied cultures, landscapes, and customs, each with its tale to tell. As we reflect on the significance of this day, let us reaffirm our commitment to responsible and sustainable tourist practices, ensuring that future generations can continue to be fascinated and amazed by the wonders that this world has to offer

Let us begin on a journey of discovery together, cherishing the limitless beauty and cultural richness that make our globe a remarkable place to explore and cherish.

‘SUSTAINABLESEPTEMBER’INITIATIVETAKES ROOTINKLCCPRECINCT

The KLCC Holdings Group, working in partnership with the Kuala Lumpur Convention Centre Business Events Alliance (KLCCBEA), has launched its annual ‘Sustainable September’ initiative. Sustainable September is a month-long campaign which incorporates a range of interconnected sustainability and ESG-related activities in and around the iconic KLCC precinct.

The Sustainable September initiative is part of an ongoing effort by the KLCCBEA partners to showcase the KLCC precinct as the first SDG hub in Malaysia and the region, supporting the Malaysian Government’s SDGs and the various KLCCBEA partners’ own sustainability agenda. With the ultimate objective to position the KLCC precinct as a sustainable destination where leisure and business visitors can “meet, eat, sleep, shop and play” responsibly, the Sustainable September initiative is a community engagement-focused effort to build

momentum and awareness of this ongoing year-round effort.

Datuk Md Shah Mahmood, Group Chief Executive Officer of KLCC Property Holdings Berhad, launched this year’s Sustainable September initiative by presiding over and participating in “Jog for a Cause”, a fundraising activity for the National Kidney Foundation (NKF), which incorporated an organised fun run (for 200 participants) around the KLCC Park, as well as kidney health screenings for

all participants

Datuk Md Shah Mahmood was joined on the run by John Burke, General Manager of the Kuala Lumpur Convention Centre, as well as senior management and employees from other KLCCBEA members including the KLCC Holdings Group, the Mandarin Oriental Hotel, Traders Hotel, and Impiana Hotel. In addition to the ‘Jog For A Cause’ launch event, Sustainable September will include various activities including a bake sale to raise funds for the Stepping Stones Living Centre, which cares for underprivileged seniors and children; dedicated mental health and well-being education sessions for employees at KLCCBEA partners; a Restaurant Week promotion, raising awareness of some of the delectable, sustainable and healthy food options available to visitors at the KLCC precinct; as well as various recycling initiatives.

RAI Hotel Services and Green Hotel Club collaborate toprovidesustainableaccommodations

RAI Hotel Services, the hotel reservation platform of RAI Amsterdam, announced its collaboration with Green Hotel Club, the recently established foundation for fundamental and widely supported sustainability in the hotel sector. The aim of this collaboration is to offer visitors to Amsterdam environmentally friendly and sustainable hotel accommodations

RAI Hotel Services focuses on providing high-quality hotel accommodations to guests visiting events and conferences in Amsterdam. Lennart Maas, Manager Hotel Services at RAI Amsterdam explains:

“RAI Hotel Services is the largest accommodation broker in Amsterdam and the surrounding area. Each year we book between 120,000 and 150,000 overnight stays for conferences, fairs and other events. Thanks to the large network of affiliated hotels, we can have an important impact on sustainability in the city of Amsterdam from our role. From now on, our visitors can also opt for a sustainable hotel accommodation affiliated with the Green Hotel Club”, says Maas.

With more than 88,000 hotel beds in

Miral launches robust group Corporate

Amsterdam, hotels and all their facilities play a major role in achieving the climate goals. Think of the broad impact on a variety of themes of the Green Hotel Club, such as reducing the overall co2 footprint, the use of local suppliers, the circularity of hotel textiles, the reduction of the use of plastics, etc

Social Responsibility strategywithover80initiativesinthenexttwoyears

Miral, Abu Dhabi’s leading

creator of immersive destinations and experiences, announced the launch of its robust Corporate Social Responsibility (CSR) strategy for the group, focused on creating positive impact across society. Inspired by its long-standing commitment to the people and communities it serves, the strategy will launch and implement over 80 economic, social and environment initiatives and programmes over the next two years, across the business and all the Group’s subsidiaries – Miral Experiences, Miral Destinations, Yas Asset Management.

The group strategy is devised under eight key pillars which directly align with the UN Sustainable Development

Goals – Skill Development & Livelihood, Education, Social Welfare, Health & Wellness, Promotion of Sports, Arts, Culture & Tourism, Environment and Animal Welfare

These pillars are also aligned with Miral Group’s brand pillars which it launched along with its new visual identity in October last year – people, the importance of the commitment and passion of Miral’s employees to bring to life its ideas and how Miral is dedicated to their development; community, how Miral’s experiences and destinations positively impact the communities and cultures it serves; and environment, reflecting how Miral considers the environmental impact of its destinations and experiences and balances growth with a sustainable future

September 2023

CARNIVAL CRUISE LINE INTRODUCES NEW VEGAN DINING ROOM MENU

Building on a fleetwide initiative to add even more options for guests in its dining rooms, Carnival Cruise Line is introducing new vegan menus, that have just been added on board Carnival Freedom in Port Canaveral, Fla. and Carnival Horizon at PortMiami. Going forward, the new vegan menus will be implemented fleetwide in a phased approach through the end of year

At each meal in the ships’ dining rooms, the new vegan menus will offer a selection of appetizers, entrees and desserts that are entirely vegan. Carnival chefs created recipes for each menu item to be prepared without the use of animal products, and the proteins included are made from meat substitutes

“Plant-based food options are a rising preference on our ships just as they are on land, and so the new dishes we’re introducing are a direct response to that shift,” said Richard Morse, senior vice president of food and beverage at Carnival Cruise Line. “Our skilled chefs work to accommodate all dietary needs and preferences but building on

our vegan offerings and emphasizing them with specific menus will help to make ordering easier in the dining room and preparation more efficient in the galley.” The new vegan-specific menus will be introduced throughout the fall. The new offerings were already piloted on Carnival Magic Carnival Dream will be the next ship to implement the menus and by the end of this month, guests will be able to order from the menus on Carnival Valor, Carnival Radiance, Carnival Miracle, Carnival Panorama and

Mardi Gras. Next, the new vegan menus will become available on Carnival Celebration, Carnival Sunrise, Carnival Glory, Carnival Conquest, Carnival Vista, Carnival Breeze, Carnival Sunshine and Carnival Elation by the end of October Carnival Paradise and Carnival Spirit will introduce the menus by the end of November and Carnival Legend, Carnival Venezia and the new Carnival Jubilee follow before the end of December

VIRGINVOYAGESADDS19NEWDESTINATIONS AND27NEWITINERARIES

Virgin Voyages is introducing

19 new ports and 27 new itineraries available through April 2025. Spanning all corners of the globe, the offerings feature a return to the UK, new ports of call in Australia and new seaside gems in the Caribbean.

“Our loyal sailors have been asking for more places to visit with us, so we’re delivering in a big way. New ports, new itineraries and more local and immersive experiences to create unforgettable getaways,” said Michelle Bentubo, SVP Service Excellence and Travel Operations. “From Morocco to Mooloolaba, Amsterdam to Bordeaux,

Catania to Port Douglas, we now offer more than 120 incredible places you can explore aboard our award-winning ships you know and love. After all, it’s not just about where you go; it’s about who you go with and make a holiday one to remember.”

With this new announcement, Virgin Voyages’ fleet will offer a total of 63 itineraries to some of the world’s most inspiring locales. Among the new options are what the brand is calling its “Seachange Series.” These reimagined repositioning voyages offer more opportunities for travelers to extend their holidays and explore the world at large

Promising to Create an Epic Sea

Change for All, Virgin Voyages is exclusively adult cruise line founded by Sir Richard Branson. Delivering unforgettable, relaxing vacations at sea, Virgin Voyages launched at the end of 2021. Inspired by superyacht design, its fleet of Lady Ships exemplify an elevated, boutique hotel at sea with contemporary spaces that strike the perfect balance of nautical chic and glamour. Currently departing from the sun-soaked cities of Miami, Barcelona, and Athens - and soon to include Melbourne - the fleet offers more than 60 unique itineraries, sailing to 100 incredible ports of call.

IHCL forays into Continental Europe, signs a TajinFrankfurt,Germany

Indian Hotels Company (IHCL), India’s hospitality company, announced that it is stepping into Continental Europe with the signing of Taj Hotel Hessischer Hof at Frankfurt in Germany. Frankfurt’s landmark hotel, after extensive renovations will join the illustrious list of iconic Taj hotels around the world. Signed under an operating lease arrangement, it will reopen in 2025.

Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL said, "This is a milestone in IHCL’s journey as we expand our footprint in key international gateway cities Frankfurt, a vibrant metropolis is one

of Europe’s most dynamic destinations. We are very proud to gain a foothold in such an iconic structure and to be able to reopen it with new splendour.”

The hotel was built in 1952 on a former city palace site, owned and operated by the Prince of Hessia as a member of The Leading Hotels of the World. The 134-room Taj Hotel

Hessischer Hof is centrally located in close proximity to the Frankfurt trade fair grounds - one of the largest conventions and meeting spaces in Germany

As part of extensive refurbishment, the new design will feature modern accents while at the same time preserving the architectural integrity of the historical structure. After making its mark in London, Cape Town and Dubai, Bombay Brasserie, the restaurant famed for its eclectic Bombay and Indian cuisine, will enter Frankfurt. The Chambers, India’s first exclusive business club will have a new outpost at Taj Hotel Hessischer Hof.

Delta Hotels by Marriott introduces new hydration program with Waterdroptohelptravelersembraceamomentofpause

Delta Hotels by Marriott, part of Marriott Bonvoy’s global portfolio of 31 extraordinary hotel brands, is furthering its commitment to creating seamless and thoughtful travel experiences by introducing an exclusive new and complimentary hydration program with waterdrop, whose mission is to encourage people to drink more water so that they can live a healthier, longer, and more sustainable life. Guests checking into any of Delta Hotels’ more than 120 locations around the world – including the new Delta Hotels by Marriott New York Times Square – can now indulge in a refreshing twist to their hydration routine, by infusing their water with waterdrop's compact, sugar-free flavor cubes – the world's first Microdrink

cubes designed to dissolve and enrich water with natural fruits, plants, and vitamins. As waterdrop's Microdrinks dissolve, an effervescent transformation occurs, infusing the water with enticing flavors that stimulate the senses. This experience goes beyond just hydration; it's a moment for guests to collect their thoughts, rejuvenate, and find the boost or focus they need to continue their journey.

"At Delta Hotels, we recognize the significance of well-being in today's fast-paced environment and know that sometimes it’s best to slow down in order to speed up," said Manny Rappenecker, Vice President and

Global Brand Leader, Delta Hotels by Marriott, Marriott International. "Our new hydration program with waterdrop aligns perfectly with our brand's ethos of delivering thoughtful touches for our on-the-go leisure and business guests. This hydration program invites travelers to take a moment to pause and recharge amidst their busy schedules."

flydubaiLAUNCHESDAILYSERVICETOCAIRO

flydubai, the Dubai-based carrier,

has announced the launch of flights to Cairo. The daily flight to Cairo’s Sphinx International Airport (SPX) starts from 28 October 2023 and will support the growing demand for travel between Cairo and Dubai.

With the launch of daily flights to Cairo, the carrier will serve the Egyptian market with a total of 17 weekly flights, including the daily operations to Alexandria Borg El Arab International Airport (HBE). flydubai’s network in Africa has grown to 12 destinations with the latest addition of

Cairo as well as Mombasa to its expanding network.

Commenting on the launch of flights, Hamad Obaidalla, Chief Commercial Officer, said: “We are pleased to announce the start of operations to Cairo from October. flydubai is committed to creating free flows of trade and tourism between countries and enabling more people to travel conveniently and more often. I would like to thank the authorities for their support in launching operations to Cairo’s Sphinx International Airport, and we look forward to growing the

traffic on this new entry point to the city over the years.”

Sphinx International Airport is located on the road between Cairo and Alexandria, forty-five kilometres from the pyramids of Giza. The new airport serves the residents of the Greater Cairo districts as well as the governorates of Fayoum and Beni Suif. Sphinx International Airport is a short drive from Egypt’s main historical and archaeological sites and facilitates connections with the Red Sea resorts including Sharm el-Sheikh and Hurghada.

Air India introduces an integrated self-baggage drop and

Self-kiosk Check-in Service For Domestic And International Travellers

In a significant step to elevate customer experience, Air India has introduced an integrated selfbaggage drop and self-kiosk check-in service at Terminal 3 Delhi airport for domestic and international flights, becoming the first Indian carrier to do so. The service is currently available for all Australia-bound flights as well as all for all flights within India, other international routes to be added soon.

Air India guests are now able to enjoy a seamless digital process to print boarding passes and baggage tags, and drop bags on their own, obviating the need to check-in over the counters The kiosks also allow travellers to easily customise their trips by selecting available preferred seats, updating frequent flyer number, etc

Rajesh Dogra, Chief Customer Experience & Ground Handling Officer, Air India, said, “This facility eliminates the queue waiting

time for check-in over the counters and helps travellers to nearly breeze through the airport. We not only plan to extend this for flights to more countries around the world, but also intend to introduce it at other airports in India as well as at major airports in other parts of the world.

Our continued effort remains to simplify processes and elevate customer experience, for our guests to enjoy travelling as much as we love flying them.” With the successful implementation of the DigiYatra initiative for domestic flights, the self baggage drop facility adds to the convenience for travellers, right from helping them to gain hassle-free entry to the airport, to managing the checkin process on their own.

Singapore Tourism Board (STB) and Enterprise Singapore (EnterpriseSG) jointly announce the addition of 58 new Made With Passion brands

Singapore Tourism Board (STB) and Enterprise Singapore (EnterpriseSG) have jointly announced the addition of 58 new Made With Passion brands, with the launch of the third phase of the initiative. This brings the total number of brands bearing the Made With Passion mark to more than 150. The growing stable of Made With Passion brands will provide opportunities for locals and tourists to discover and engage with more homegrown brands. In its earlier phases, the initiative focused on building awareness domestically. Based on a consumer survey, close to 60% of respondents are now more likely to recommend Made With Passion brands

Jointly led by STB and EnterpriseSG, the nationwide initiative was launched in 2020 to celebrate and support enterprising local brands and build on Singapore’s destination brand –Passion Made Possible

Guo Teyi, Director, Retail and Dining, STB said: "We are proud to welcome 58 new brands to Made With Passion, a public-private initiative that aims to cultivate a deeper appreciation of the diverse range of Singapore brands among locals and tourists. It is heartening that more than half of the Made With Passion brand owners cited an increase in business opportunities and 30% saw an increase in sales. We are grateful for the trust

that these brands have placed in us and will continue to work closely with all Made With Passion brands to showcase the quality products that our country has to offer, as well as continue to reinforce Singapore’s appeal as a vibrant lifestyle destination."

Chosen for their exceptional representation of Singapore’s diverse lifestyle sector and unwavering commitment to bringing ideas to life, the 58 new Made With Passion brands were selected from over 150 applicants across four distinct categories: Beauty & Wellness, Fashion & Accessories, Home & Décor, and Packaged Food & Beverage (F&B). These brands will bear the Made With Passion mark which is a recognition of the ambition, hard work, resourcefulness and determination that goes behind building an enduring brand with good quality products.

City of JOBURG ready to welcome visitors during Tourism Month

With gorgeous late sunsets and ideal weather, springtime in Johannesburg offers an incredible calendar of festivals, carnivals and events, showcasing the city at its very best – and showing off its credentials as a year-round global destination for business, lifestyle, leisure, culture and music. September is Tourism Month in South Africa, with the United Nations World Tourism Organisation celebrating World Tourism Day

annually on 27 September. “It’s also the start of the spring season, an ideal time of year to explore and experience our beautiful country and our great city of Johannesburg,” says Laura Vercueil, the Public Relations and Communications Manager for Joburg Tourism.

According to SA Tourism, the country’s tourism sector is lagging behind many markets, and experienced a 22% decrease in Q1 2023 compared to 2019 levels. This underscores the urgent need for strategic measures to boost recovery and return to prepandemic performance

“Tourist arrivals increased by 57.6% to 2 million compared to 2022, led by

Africa and followed by Europe. While these figures represent growth, we’re still not hitting our target, indicating a clear call for enhanced strategic efforts,” says SA Tourism. Tourist spending has not only rebounded but hit R22.5 billion this quarter - a 101.9% growth over last year and a 28.4% increase compared to the same period in 2019.

“South Africa’s geographic spread index is contracting, down to 8.0% this quarter – a 3.0% drop from last year and still lagging behind the 11.8% from April 2019. This downward trend indicates an urgent call to action for collaborative route and product development,” says SA Tourism. Vercueil notes that although the tourism industry took a knock since the pandemic hit the country, there are still countless opportunities and initiatives that could change the direction of the tourism industry

Department of Culture and Tourism – Abu Dhabi revises hotel feestofosterinvestmentinhospitalitysector

The Department of Culture and Tourism - Abu Dhabi (DCT - Abu Dhabi) has reduced government fees applied to hotels in the emirate, supporting the continued growth of the hospitality and tourism sector, and enhancing Abu Dhabi as a leading global leisure and tourism destination.

The change takes effect from 1 September 2023 and follows directives from Abu Dhabi Executive Council to further encourage tourists as well as residents to enjoy hospitality offerings in the emirate. This revision of fees

seeks to further grow the emirate as a tourism and cultural destination while bolstering support for its thriving hospitality sector.

The government fee amendments include reducing a tourism fee issued to guests from six per cent to four per cent, removing a municipality fee of AED15 per room per night, removing a six per cent tourism fee and four per cent municipality fee applied

to hotel restaurants. The municipality fee for 4% of the value of the invoice issued to the customer will continue

Carlsbergopensnewculturalattractionin

CopenhagenonDecember1st

The popular tourist attraction,

Visit Carlsberg, after five years of extensive modernization, is ready to re-open as Home of Carlsberg with a new and larger exhibition and a historical area to unfold the story of Carlsberg. Since 1847, The Carlsberg Brewery brand has brewed beer at the top of Valby Bakke, which today is known as the Carlsberg City District in Copenhagen. The brewers J.C. Jacobsen and Carl Jacobsen created a place where passion, culture and science came together to follow the ever-burning desire in the search for perfection.

And the place became the home of the refinement of everything Carlsberg continues to brew with today. Home of Carlsberg opened to the public in 1982 with the name Visit Carlsberg. Since 2018 the tourist attraction had been closed to undergo an extensive modernisation.

This is the fertile ground for Home of Carlsberg’s new attraction, which allows locals and tourists to see, hear, and taste the story of J.C. Jacobsen and his family. The Carlsberg family consists of Carlsberg Breweries A/S, three foundations, two museums, and a research laboratory. The attraction

will, among other things, include a new interactive exhibition, which has been expanded from 1000 to 3000 m2 and tells the story of Carlsberg in the past, present, and future. Furthermore, Home of Carlsberg will also include a historic and protected area with a new restaurant and bar, the opportunity to experience the horse stable with the majestic brewing horses, their spectacular bottle collection, architectural buildings, beer tastings, as well as guided tours in the old cellars, which will reveal old secrets and stories

MEET TAIWAN Festival unveils to showcase Taiwan'sbusinesseventIndustry

MEET TAIWAN, organized by the Bureau of Foreign Trade, Ministry of Economic Affairs and executed by the Taiwan External Trade Development Council (TAITRA), hosted the MEET TAIWAN Festival Global Launch Event on September 7, 2023. The launch marks the start of an interconnected series of business events scheduled both domestically and overseas throughout the month of September. Nearly a hundred prominent figures from Taiwan's business event industry attended the launch event, demonstrating Taiwan's thriving business event sector prospects

One year after Taiwan reopened its border, the Festival showcased Taiwan's business event industry resilience and ingenuity, notably the return of international buyers and financial inflow during major business events. In 2023, MEET TAIWAN reshaped its brand image with the MEET TAIWAN Open Arms

campaign. The concept is reflected in the naming of the mascot: It is called PaQ, a variation of the Taiwanese pronunciation of "open". The mascot will make periodic appearances at future business events

Mr. Chun Hsiao, economic counselor of the Bureau of Foreign Trade, said during the launch, "We would like to extend our friendliness to global MICE partners and look forward to all of you coming to Taiwan to experience our excellent environment, cozy services and diverse culture.”

Simon Wang, President & CEO of

TAITRA, highlighted, "The MEET TAIWAN Festival celebrates business events according to business event DNA. The DNA concept contains four components: international, interaction, knowledge and future each respectively represents inviting international business events to Taiwan, facilitating interaction between domestic and global industry players, knowledge sharing at the Asian MICE Forum, and collaborating with industry stakeholders to promote Taiwan business event industry abroad and to strive for future business opportunities."