financial inclusion

Taking Banking Services to the Common Man – Financial Inclusion * Ladies and Gentlemen, I am truly honoured to deliver the Fedbank Hormis Memorial Foundation commemorative lecture. The illustrious list of the previous years’ speakers indicates the kind of significance this commemorative lecture has acquired over the years. The late Shri K.P.Hormis, founder of Federal Bank, was a visionary and left behind an institutional set up in the form of Federal Bank which has been doing yeoman service for well over seventy five years. The Fedbank Hormis Memorial Foundation, a public charitable trust, has been furthering the cause of banking and finance by providing knowledge and training in the areas of banking, finance, economics and management to banking professionals as well as deserving students who are specializing in these areas. As the life and times of late Shri K.P.Hormis were spent largely in taking banking to the masses, which is indicated

by Federal Bank’s mix of urban and rural coverage, I thought it would be appropriate for me to speak on taking banking services to the common man – financial inclusion, a topic of contemporary significance and relevance.

The banking industry has shown tremendous growth in volume and complexity during the last few decades. Despite making significant improvements in all the areas relating to financial viability, profitability and competitiveness, there are concerns that banks have not been able to include vast segment of the population, especially the underprivileged sections of the society, into the fold of basic banking services. Internationally also efforts are being made to study the causes of financial exclusion and designing strategies to ensure financial inclusion of the poor and disadvantaged. The reasons may vary from country to country and hence the strategy could also vary but all out efforts are being made as financial inclusion can truly lift the financial condition and standards of life of the poor and the disadvantaged. ______________________________ * Commemorative Lecture by Shri V.Leeladhar, Deputy Governor Reserve bank of India at the Fedbank Hormis Memorial Foundation at Ernakulam on December 2, 2005

3. What is Financial Inclusion? •

Financial inclusion is delivery of banking services at an affordable cost to the vast sections of disadvantaged and low income groups.

Unrestrained access to public goods and services is the sine qua non of an open and efficient society. As banking services are in the nature of public good, it is essential that availability of banking and payment services to the entire population without discrimination is the prime objective of the public policy.

4. The scope of financial inclusion The scope of financial inclusion can be expanded in two ways. (a) through state-driven intervention by way of statutory enactments ( for instance the US example, the Community Reinvestment Act and making it a statutory right to have bank account in France). (b) through voluntary effort by the banking community itself for evolving various strategies to bring within the ambit of the banking sector the large strata of society.

When bankers do not give the desired attention to certain areas, the regulators have to step in to remedy the situation. This is the reason why the Reserve Bank of India is placing a lot of emphasis on financial inclusion.

In India the focus of the financial inclusion at present is confined to ensuring a bare minimum access to a savings bank account without frills, to all. Internationally, the financial exclusion has been viewed in a much wider perspective. Having a current account / savings account on its own, is not regarded as an accurate indicator of financial inclusion. There could be multiple levels of financial inclusion and exclusion. At one extreme, it is possible to identify the ‘super-included’, i.e., those customers who are actively and persistently courted by the financial services industry, and who have at their disposal a wide range of financial services and products. At the other extreme, we may have the financially excluded, who are denied access to even the most basic of financial products. In between are those

who use the banking services only for deposits and withdrawals of money. But these persons may have only restricted access to the financial system, and may not enjoy the flexibility of access offered to more affluent customers.

5. Consequences of Financial Exclusion Consequences of financial exclusion will vary depending on the nature and extent of services denied. It may lead to increased travel requirements, higher incidence of crime, general decline in investment, difficulties in gaining access to credit or getting credit from informal sources at exorbitant rates, and increased unemployment, etc. The small business may suffer due to loss of access to middle class and higher-income consumers, higher cash handling costs, delays in remittances of money. According to certain researches, financial exclusion can lead to social exclusion.

6. International experience in promoting financial inclusion An interesting feature which emerges from the international practice is that the more developed the society is, the greater the thrust on empowerment of the common person and low income groups. It may be worthwhile to have a look at the international experience in tackling the problem of financial exclusion so that we can learn from the international experience.

The Financial Inclusion Task Force in UK has identified three priority areas for the purpose of financial inclusion, viz., access to banking, access to affordable credit and access to free face-to-face money advice. UK has established a Financial Inclusion Fund to promote financial inclusion and assigned responsibility to banks and credit unions in removing financial exclusion. Basic bank no frills accounts have been introduced. An enhanced legislative environment for credit unions has been established, accompanied by tighter regulations to ensure greater protection for investors. A Post Office Card Account (POCA) has been created for those who are unable or unwilling to access a basic bank account. The concept of a Savings Gateway has been piloted. This offers those on low-income employment £1 from the state for every £1 they invest, up to a maximum of £25 per month. In addition the Community Finance Learning Initiatives (CFLIs) were also

introduced with a view to promoting basic financial literacy among housing association tenants.

A civil rights law, namely Community Reinvestment Act (CRA) in the United States prohibits

discrimination

by

banks

against

low

and

moderate

income

neighborhoods. The CRA imposes an affirmative and continuing obligations on banks to serve the needs for credit and banking services of all the communities in which they are chartered.

In fact, numerous studies conducted by Federal

Reserve and Harvard University demonstrated that CRA lending is a win-win proposition and profitable to banks. In this context, it is also interesting to know the other initiative taken by a state in the United States. Apart from the CRA experiment, armed with the sanction of Banking Law, the State of New York Banking Department, with the objective of making available the low cost banking services to consumers, made mandatory that each banking institution shall offer basic banking account and in case of credit unions the basic share draft account, which is in the nature of low cost account with minimum facilities. Some key features of the basic banking account are worth-mentioning here.

•

the initial deposit amount required to open the account shall not exceed US $ 25

•

the minimum balance, including any average balance,

required

to

maintain such account shall not exceed US $ 0.10 •

the charge for periodic cycle for the maintenance of such

accounts to be

declared up front •

the minimum number of withdrawal transactions which may be

made

during any periodic cycle at no charge to the account holder must at least be eight •

a withdrawal shall be deemed to be made when recorded on

the

books of the account holder’s banking institution •

except, as provided below, an account holder shall not be

restricted as to

the number of deposits which may be made to the account without incurring any additional charge

•

the banking institution may charge account holders for electronic facilities which are not operated by institution as well as other fees

transactions at

the account holder’s banking

and charges for specific banking services

which are not covered under the basic banking account scheme •

every periodic statement issued for the basic banking account invariably cover on it or by way of separate number of withdrawals permitted during

communiqué each

periodic

should maximum

cycle

without

additional charge and the consequences of exceeding such maximum and the fee if any, for the use of electronic facilities which are not operated by the account holder’s banking institution.

An interesting feature of basic banking account scheme is the element of transparency i.e. the banking institution should, prior to opening the account, furnish a written disclosure to the account holder describing the main features of the scheme i.e. the initial deposit amount required to open the account, minimum balance to be maintained, charge per periodic cycle for use of such account, maximum number of withdrawal transactions without any additional charge and other charges imposed on transactions for availing electronic facility not operated by the account holder’s banking institution, etc.

7. Indian Scenario Bank nationalization in India marked a paradigm shift in the focus of banking as it was intended to shift the focus from class banking to mass banking. The rationale for creating Regional Rural Banks was also to take the banking services to poor people. The branches of commercial banks and the RRBs have increased from 8321 in the year 1969 to 68,282 branches as at the end of March 2005. The average population per branch office has decreased from 64,000 to 16,000 during the same period. However, there are certain under-banked states such as Bihar, Orissa, Rajasthan, Uttar Pradesh, Chattisgarh, Jharkhand, West Bengal and a large number of North-Eastern states, where the average population per branch office continues to be quite high compared to the national average. As you would be aware, the new branch authorization policy of Reserve Bank encourages banks

to open branches in these under banked states and the under banked areas in other states. The new policy also places a lot of emphasis on the efforts made by the Bank to achieve, inter alia, financial inclusion and other policy objectives.

One of the benchmarks employed to assess the degree of reach of financial services to the population of the country, is the quantum of deposit accounts (current and savings) held as a ratio to the adult population. In the Indian context, taking into account the Census of 2001 (ignoring the incremental growth of population thereafter), the ratio of deposit accounts (data available as on March 31, 2004) to the total adult population was only 59% (details furnished in the table).

Within the country, there is a wide variation across states. For instance, the ratio for the state of Kerala is as high as 89% while Bihar is marked by a low coverage of 33%. In the North Eastern States like Nagaland and Manipur, the coverage was a meager 21% and 27%, respectively. The Northern Region, comprising the states of Haryana, Chandigarh and Delhi, has a high coverage ratio of 84%. Compared to the developed world, the coverage of our financial services is quite low. For instance, as per a recent survey commissioned by British Bankers' Association, 92 to 94% of the population of UK has either current or savings bank account.

8. Steps towards financial inclusion In the context of initiatives taken for extending banking services to the small man, the mode of financial sector development until 1980’s was characterized by •

a hugely expanded bank branch and cooperative network and new organizational forms like RRBs;

•

a greater focus on credit rather than other financial services like savings and insurance, although the banks and cooperatives did provide deposit facilities;

•

lending targets directed at a range of ‘priority sectors’ such as agriculture, weaker sections of the population, etc;

•

interest rate ceilings;

•

significant government subsidies channeled through the banks and cooperatives, as well as through related government programmes;

•

a dominant perspective that finance for rural and poor people was a social obligation and not a potential business opportunity.

It is absolutely beyond any doubt that the financial access to masses has significantly improved in the last three and a half decades. But the basic question is, has that been good enough. As I mentioned earlier, the quantum of deposit accounts (current and savings) held as a ratio to the adult population has not been uniformly encouraging. There is a tremendous scope for financial coverage if we have to improve the standards of life of those deprived people.

With a view to enhancing the financial inclusion, as a proactive measure, the RBI in its Annual Policy Statement for the year 2005-06, while recognizing the concerns in regard to the banking practices that tend to exclude rather than attract vast sections of population, urged banks to review their existing practices to align them with the objective of financial inclusion. In the Mid Term Review of the Policy (2005-06), RBI exhorted the banks, with a view to achieving greater financial inclusion, to make available a basic banking ‘no frills’ account either with nil or very minimum balances as well as charges that would make such accounts accessible to vast sections of the population. The nature and number of transactions in such accounts would be restricted and made known to customers in advance in a transparent manner. All banks are urged to give wide publicity to the facility of such no frills account so as to ensure greater financial inclusion.

Further, in order to ensure that persons belonging to low income group both in urban and rural areas do not face difficulty in opening the bank accounts due to the procedural hassles, the KYC procedure for opening accounts has been simplified for those persons who intend to keep balances not exceeding rupees fifty thousand (Rs. 50,000/-) in all their accounts taken together and the total credit in all the accounts taken together is not expected to exceed rupees one lakh (Rs.1,00,000/-) in a year.

9. The Way Forward The banks should come out of inhibited feeling that very aggressive competition policy and social inclusion are mutually exclusive. As demonstrated elsewhere, the mass banking with no-frills etc. can become a win-win situation for both.

Basically banking services need to be “marketed” to connect with large population segments and these may be justifiable promotional costs. The opportunities are plenty.

•

In the context of India becoming one of the largest micro finance markets in the world especially in the growth of women’s savings and credit groups (SHGs) and the sustaining success of such institutions which has been demonstrated by the success of SEWA bank in Gujarat, low cost banking is not necessarily an unviable venture/proposition.

•

The IBA may explore the possibility of a survey about the coverage in respect of financial inclusion keeping in view the geographical spread of the banks and extent of financial services available to the population so as to assess the constraints in extension of financial services to hitherto unbanked sections and for initiating appropriate policy measures.

•

It may be useful for banks to consider franchising with other segments of financial sector such as cooperatives, RRBs etc. so as to extend the scope of financial inclusion with minimal intermediation cost.

•

Since large sections of low income groups transactions are related to deposits and withdrawals, with a view to containing transaction costs, 'simple to use' cash dispensing and collecting machines akin to ATMs, with operating instructions and commands in vernacular would greatly facilitate financial inclusion of the semi urban and rural populace. In this regard, it is worthwhile to emulate the example of ‘e-Choupal’ project brought forth through private sector initiative.

Conclusion It is becoming increasingly apparent that addressing financial exclusion will require a holistic approach on the part of the banks in creating awareness about financial products, education, and advice on money management, debt counseling, savings and affordable credit. The banks would have to evolve specific strategies to expand the outreach of their services in order to promote financial inclusion. One of the ways in which this can be achieved in a cost-effective manner is through forging linkages with microfinance institutions and local communities. Banks should give wide publicity to the facility of no frills account. Technology can be a very valuable tool in providing access to banking products in remote areas. ATMs cash dispensing machines can be modified suitably to make them user friendly for people who are illiterate, less educated or do not know English.

To sum up, banks need to redesign their business strategies to incorporate specific plans to promote financial inclusion of low income group treating it both a business opportunity as well as a corporate social responsibility. They have to make use of all available resources including technology and expertise available with them as well as the MFIs and NGOs. It may appear in the first instance that taking banking to the sections constituting “the bottom of the pyramid�, may not be profitable but it should always be remembered that even the relatively low margins on high volumes can be a very profitable proposition. Financial inclusion can emerge as commercial profitable business. Only the banks should be prepared to think outside the box!

Coverage of Banking Services (Ratio of Demand Deposit Accounts to the adult population)

Region/State/Union Territory NORTHERN REGION Haryana Himachal Pradesh Jammu & Kashmir Punjab Rajasthan Chandigarh Delhi NORTH-EASTERN REGION Arunachal Pradesh Assam Manipur Meghalaya Mizoram Nagaland Tripura EASTERN REGION Bihar Jharkhand Orissa Sikkim West Bengal Andaman & Nicobar Islands CENTRAL REGION Chhattisgarh Madhya Pradesh Uttar Pradesh Uttaranchal WESTERN REGION Goa Gujarat Maharashtra Dadra & Nagar Haveli Daman & Diu SOUTHERN REGION Andhra Pradesh Karnataka Kerala Tamil Nadu Lakshadweep

Current Accounts

Savings Accounts

Total Population

Adult Populatio n (Above 19 years)

Total No. Of accounts

No. of acc.

Per 100 of popula tion

No. of acc.

Per 100 of adult pop.

4215701 572660 134285 277529 1156137 689657 80607 1304826

52416125 8031472 2433595 3094790 13742201 12139302 1126696 11848069

132676462 21082989 6077248 10069917 24289296 56473122 900914 13782976

67822312 11308025 3566886 5379594 14185190 28473743 546171 7929589

56631826 8604132 2567880 3372319 14898338 12828959 1207303 13152895

43 41 42 33 61 23 134 95

84 76 72 63 105 45 221 166

476603 10538 378729 12514 24305 3441 13819 33257 1814219 464511 166007 228160 4097 942733

6891081 209073 5071058 200593 458779 117885 195452 638241 47876140 13225242 5834341 7030004 125365 21544753

38495089 1091117 26638407 2388634 2306069 891058 1988636 3191168 227613073 82878796 26909428 36706920 540493 80221171

19708982 544582 14074393 1222107 1088165 476205 995523 1784212 122136133 40934170 13737485 21065404 288500 45896914

7367684 219611 5449787 213107 483084 121326 209271 671498 49690359 13689753 6000348 7258164 129462 22487486

19 20 20 9 21 14 11 21 22 17 22 20 24 28

37 40 39 17 44 25 21 38 41 33 44 34 45 49

8711 2202217 192067 553381 1324509 132260 3178102 81551 955964 2127240

116435 64254189 3346898 11731918 45804350 3371023 49525101 1584177 16220262 31568184

356265 255713495 20795956 60385118 166052859 8479562 149071747 1343998 50596992 96752247

213660 129316677 11209425 31404990 82229748 4472514 86182206 891411 28863095 56207604

125146 66456406 3538965 12285299 47128859 3503283 52703203 1665728 17176226 33695424

35 26 17 20 28 41 35 124 34 35

59 51 32 39 57 78 61 187 60 60

6076 7271

69308 83170

220451 158059

122765 97331

75384 90441

34 57

61 93

4666014 1156405 1086662 600065 1786514 491

83386898 23974580 19147819 17669723 22052812 22997

223445381 75727541 52733958 31838619 62110839 60595

135574225 44231918 30623289 20560323 39511038 33686

88052912 25130985 20234481 18269788 23839326 23488

39 33 38 57 38 39

65 57 66 89 60 70

Pondicherry ALL-INDIA

35877 16552856

518967 304349534

973829 1027015247

613971 541031553

554844 320902390

57 31

90 59

What is Financial Inclusion chillibreeze writer — Sreela Manoj

Financial inclusion is the availability of banking services at an affordable cost to disadvantaged and low­ income groups. In India the basic concept of financial inclusion is having a saving or current account with any bank. In reality it includes loans, insurance services and much more.

The first­ever Index of Financial Inclusion to find out the extent of reach of banking services among 100 countries, India has been ranked 50. Only 34% of Indian individuals have access to or receive banking services. In order to increase this number the Reserve Bank of India had the Government of India take innovative steps. One of the reasons for opening new branches of Regional Rural Banks was to make sure that the banking service is accessible to the poor. With the directive from RBI, our banks are now offering “No Frill” Accounts to low income groups. These accounts either have a low minimum or nil balance with some restriction in transactions. The individual bank has the authority to decide whether the account should have zero or minimum balance. With the combined effort of financial institutions, six million new ‘No Frill’ accounts were opened in the period between March 2006­2007. Banks are now considering FI as a business opportunity in an overall environment that facilitates growth.

The main reason for financial exclusion is the lack of a regular or substantial income. In most of the cases people with low income do not qualify for a loan. The proximity of the financial service is another fact. The loss is not only the transportation cost but also the loss of daily wages for a low income individual. Most of the excluded consumers are not aware of the bank’s products, which are beneficial for them. Getting money for their financial requirements from a local money lender is easier than getting a loan from the bank. Most of the banks need collateral for their loans. It is very difficult for a low income individual to find collateral for a bank loan. Moreover, banks give more importance to meeting their financial targets. So they focus on larger accounts. It is not profitable for banks to provide small loans and make a profit.

Financial inclusion mainly focuses on the poor who do not have formal financial institutional support and getting them out of the clutches of local money lenders. As a first step towards this, some of our banks have now come forward with general purpose credit cards and artisan credit cards which offer collateral­free small loans. The RBI has simplified the KYC (Know your customer) norms for opening a ‘No frill’ account. This will help the low income individual to open a ‘No Frill’ account without identity proof and address proof.

In such cases banks can take the individual’s introduction from an existing customer whose full KYC norm procedure has been completed. And the introducer must have a satisfactory transaction with the bank for at least 6 months. This simplified procedure is available to those who intend to keep a balance not exceeding Rs.50,000 in all accounts taken together. With this facility we can channel the untapped, considerable amount of money from the low income group to the formal economy. Banks are now permitted to utilize the service of NGOs, SHGs and other civil society organizations as intermediaries in providing financial and banking services through the use of business facilitator and business correspondent models.

Self Help Groups are playing a very important role in the process of financial inclusion. SHGs are usually groups of women who get together and pool money from their savings and lend money among them. Usually

they are working with the support of an NGO. The SHG is given loans against the group members’ guarantee.

Peer pressure within the group helps in improving recoveries. Through SHGs nearly 40 million households are linking with the banks. Micro finance is another tool which links low income groups to the banks.

Yet, banks are fighting to fulfill the Financial Inclusion dream. The main reason is that the products designed by the banks are not satisfying the low income families. The provision of uncomplicated, small, affordable products will help to bring the low income families into the formal financial sector. Banks have limitations to reach directly to the low income consumers. Correspondents can be considered to be an excellent channel which banks can use to distribute their product information. Educating the consumers about the financial benefits and products of banks which are beneficial to low income groups will be a great step to tap their potential.

Banks are now using new technologies like mobile phones to reach low income consumers. It is possible that the telephone providers themselves will start basic banking services like savings and payments. Indian telecom consumers have few links to financial institutions. So without much difficulty telecom providers can win the battle with banks. Banks should therefore be proactive about transferring this technology into an opportunity.

The Indian Government has a long history of working to expand financial inclusion. Nationalization of the major private sector banks in 1969 was a big step. In 1975 GOI established RRBs with the same aim. It encouraged branch expansion of bank branches especially in rural areas. The RBI guidelines to banks shows that 40% of their net bank credit should be lent to the priority sector. This mainly consists of agriculture, small scale industries, retail trade etc. More than 80% of our population depends directly or indirectly on agriculture. So 18% of net bank credit should go to agriculture lending. Recent simplification of KYC norms are another milestone.

Financial inclusion is a great step to alleviate poverty in India. But to achieve this, the government should provide a less perspective environment in which banks are free to pursue the innovations necessary to reach low income consumers and still make a profit. Financial service providers should learn more about the consumers and new business models to reach them.

In India Financial inclusion will be good business ground in which the majority of her people will decide the winners and losers.

What is Financial Inclusion?

Financial Inclusion is delivery of banking services at an affordable cost to vast section of disadvantaged and low income group. The key focus of Financial Inclusion includes four products:

• • • • • • • • • • • •

A pure savings product with inbuilt overdraft facility A Recurring Deposit product A Remittance product and Entrepreneurship credit in the form of KCC/GCC What are the key objectives of Financial Inclusion?

Extending formal banking system among less privileged in urban & rural India.

Weaning them away from unorganized money markets and moneylenders.

Equipping them with the confidence to make informed financial decisions.

What are the Key Industry Initiatives towards Financial Inclusion?

Relaxation of Know Your Customer (KYC) guideline for No-Frill accounts.

Introduction of Business Correspondent (BC) Model for service delivery in remote areas Adoption of Information & Communication Technology (ICT) based model for enhancing outreach.

Integration of Electronic Benefit Transfer (EBT) for disbursement of Govt. Grants.

Reorganization of Aadhar Number under KYC norms.

What are the KMBL’s initiatives towards Financial Inclusion?

KMBL has more than 58 thousand No Frills accounts opened under its Financial Inclusion Initiative.

•

•

The Bank has started its ICT based Financial Inclusion Initiative at Mehsana District of Gujarat there by offering E-Passbook and Smart Cards along with No-Frills Accounts. More than 32 thousand Smart Cards have been issued and 32 Customer Service Points (CSP) are fully operational offering basic banking services under the ICT based Financial Inclusion Initiative.

Kotak Mahindra Bank has covered 30 villages by opening rural bank branches and 245 villages by engaging Business Correspondent.

The above list was last updated on 30th September 2011

•

Products - Financial Inclusion A. (No-Frills) Easy Savings Account offered through Bank Branches The Kotak Easy Savings Account is a ‘No-Frills' Savings bank account with all basic banking facilities with very low Average Quarterly Balance requirements (AQB) and hassle free documentation.

Key Features & Benefits Mode of operation

Single/Joint

Initial deposit amount

Rs. 100/-

Average quarterly balance (AQB)

Rs. 100/-

AQB Non Maintenance Charges (NMC)

Rs. 25/- per quarter

Rate of interest

6% p.a on balance above Rs. 1 lac and 5.5% p.a on balan

Cheque facility

Available (First cheque book free thereafter Standard Ch

ATM-cum-debit card

Issuance charges waived however available subject to an

Replacement of damaged card

Free

ATM Banking

Available

Internet Banking facility

Free

Bank Statement

Free monthly e-mail statements & Free quarterly physica

Pass book

Free in lieu of physical statement

Account closure charges (If Closed after 1 month Rs. 100/and before 6 months of account opening) Charges for availing services other than those covered here

As per the “General Schedule of Features and Charges f displayed at branch premises/notice board. It is also avai

Nomination facility

Available

Product Available at

All our branches

Eligibility criteria and operating instructions

This account is offered to those individua services, belong to lower income group and towards pro The total balance in the account should n point of time.

The sum total of credits in the account sh

Charges are exclusive of the Service Tax and education cess, which is currently 10.3%. The same is subject to change.

Just walk in to any of our bank branch and meet our Customer Service Executive/Service Manager/Branch Manager for more details.

•

B. (No-Frills) Easy Savings Account offered through Business Correspondents The Kotak Easy Savings Account is a ‘No-Frills’ Savings bank account with all basic banking facilities with very low Average Quarterly Balance requirements (AQB) and hassle free documentation.

Key Features & Benefits Mode of operation

Single

Initial deposit amount

Rs. 100/-

Average quarterly balance (AQB)

Nil

Rate of interest

6% p.a on balance above Rs. 1 lac and 5.5% p.a on balance upto Rs. 1 lac

Account opening charges

Nil

Smart Card (E-Passbook) Issuance charge*

Rs. 100/-

Physical Statement

Mini statement available through POT(Micro-ATM). Optional half yearly s

Cash deposit charges

Nil

Cash withdrawal charges*

Rs. 3/- per transaction

Nomination facility

Available

Re issue of Smart Card*

Rs. 55/-

Product Available at

Business Correspondent-Customer Service Points at Mehsana District of G

Service Delivery

At designated Customer Service Points (CSPs) through Business Correspon

Eligibility criteria and operating instructions

This account is offered to those individuals who are deprive lower income group and towards promoting Financial Inclusion initiative.

The total balance in the account should not exceed Rs. 50,00 The sum total of credits in the account shall not exceed Rs. 1

Note : * The above mentioned charges are exclusive of service tax and education cess. As part of our promotional offer, the earmarked charges and Initial Deposit have been waived.

Just walk in to your nearest Business Correspondent-Customer Service Points at Mehsana District of Gujarat for more details.

Business Correspondent Details (as on 30th September 2011)

Business Correspondent

Area of Operation

Name

Contact Details

District

Block

FINO Fintech Foundation

Tarun Bharat' Plot Nos. 38/39, Sector-30 Near Sanpada Railway Station, Sanpada (West), Navi Mumbai - 400705 Tel + 91- 22 - 4161 3466

Mehsana (Gujarat) - Bechara - Kadi - Mehsana - Unjha - Vijapur - Visnaga

Business Correspondent - Customer Service Points

Sr. CSP No. Location

Name of BCCSP Agent

Contact Details

Contact Number

Villages covered

1

Lakhavad

Rakesh K Patel 31, At / Post : 9714858712 Dediyasan, Lakhavad, Kadvasna, Ku Lakhavad, TalukaMahsana, Mehsana

2

Jepur

Mahendrabhai S Patel

At/Post: Jepur,TalukaVijaur, Mehsana

9978513419 Pilvai, Jepur, Sanghpur, Gadhada, H

3

Vasai

Harsinh P Chavda

Opp.State Bank, At:Vasai, Taluka : Vijapur, Mehsana

8000960353 Vasai

4

Adivada

Baldevbhai

30 Mota Rabarivas 9898639842 Adivada, Finchdi, Akba, Khambhel, Adhiwada-2,

Patel

Adhiwala, Taluka : Bechraji, Mehsana

5

Unava

Manishkumar Patel

60-K, Unava, Taluka: Unjha, Mehsana

6

Rangakui

Jayeshkumar Senghabhai Chaudhary

At/Post: Rangakui, 9979299526 Mahamadpura, Becharpura, Kansara Taluka : Visnagar, Mehsana

7

Kamana

Ramkrishna 400-KH, Amtha 9714120007 Denap, Thumthal, Denap, Gunja, Um chatubhai Patel Joitano Madh Valam Kamana-2, Taluka: Visnagar, Mehsana

8

Gothava

Ajaykumar Shah

814, Panchalvas 9909468007 Kuda, Satusana, Gothava, Kansa(NA Godhva, Taluka: Visnagar, Mehsana

9

Chadasana

Dhavalkumar Dave

Bajania Indiravas 9558187017 Adivada, Finchdi, Akba, Khambhel, Chadasna, Taluka: Becharaji, Mehsana

10 Mitha

Sureshkumar Thakor

At : Mitha, Mehsana

11 karansagar

Zala Rajubha

72, Devisangano 9904031513 Suraj, Chadasna, Dedana, Karansaga math, Karansagar,Taluka: Bechraji, Mehsana

12 Kanoda

Ganpatbhai Patel

1-147, Undovas 9979162224 Kanoda, Ranasan, Sayajinanag, Bhim Kanoda-1, Kanoda,Taluka: Bechraji, Mehsana

13 Dagavadiya Satish

9427465417 Varvada, Unava, Lindi, Amudha, Ka Sunok, Dobhi

9574223907 Linch, Hebuva, Mitha, Devinpura, H Fatepur

2/52 Chaudharivas 9328444603 Dagavadiya, Asoda, Biliya, Deriya, Dagavadia-1,

14 Ganpatpura

Chaudhary

Dagavadia, Taluka: Vijapur, Mehsana

Jitendrakumar Karshanbhai Patel

Ganpatpura,Taluka: 9978522206 Chalasana, Aalundra, Suraj, Chalasa Visnagar, Mehsana

15 Lakshmipura Ishvarbhai Kanjibhai Prajapati

68, Lakshmipura Kadi, Mehsana

9978511576 Vadavi, Babajipura, Laxmipura, Ghu

16 Bakarpur

Rakesh B Patel 238, Bakarpura, Taluka: Visnagar, Mehsana

9726215109 Denap, Thumthal, Denap, Gunja, Um Valam

17 karannagar

Rohitkumar Patel

A1-Karan Nagar,Taluka: Kadi, Mehsana

9998943186 kadi,akhod,rajpur,achrasan,vashaj

18 Rampura

Vikashkumar Chaudhari

128, Rampura Kukas Rampoora (Kukas), Mehsana

9979879289 Linch,Hebuva,Mitha,Devinpura,Har

19 Pamol

Hiteshkumar Chaudhai

Pamol,Taluka: Vijapur, Mehsana

9879947511 Malosan,Malav,Manekpur,Dabhala,M

20 Nugar

Chetankumar Patel

190, Sardarpatel Vas Nugar-1, Mehsana

9723182260 Vadpura,jamnapura,Chaluva,Nugar,

21 Asjol

Rohitkumar Shah

4/16, Nayi Patel 9725054762 Asjol Desaivas Asjol Bhag-2,Taluka: Bechraji, Mehsana

22 Pilvai

Vikramsinh Vihol

5/82, Pilvai Vijapur, Mehsana

9824772371 Pilvai,Jepur,Sanghpur,Gadhada,Hasa

23 Chalasan

Satishkumar Patel

101, Dabhiwas, Prajapatiwas Patelvas Jotana Chandrasan, Taluka: Kadi, Mehsana

9925880419 Chalasana,Aalundra,Suraj,Chalasana

24 Vamaj

Vijaykumar 5/205, Maljibha no 9898782530 Vadavi,Babajipura,Laxmipura,,Ghum Kanubhai Patel vass, At: Vamaj,Taluka: Kadi, Mehsana

25 Pamol

Pankajkumar Shivabhai Chaudhari

2-154, Kanapura Pamol, Pamol, Taluka : Vijapur, Mehsana

9727277972 Malosan,Malav,Manekpur Dabhala,M

26 Linch

Gadaji Thakor

6-113, Linch, Mehsana

9879137655 Linch,Hebuva,Mitha,Devinpura,Har

27 Kaiyal

Dinesh Patel

Kaiyal,Taluka : Kadi, Mehsana

9913607594 Komalpur (Karvada),Dangarva,,Bav

28 Fatepura

Amrutbhai Manorbhai Chaudhari

26, Deri valo Vaas, 9429318824 Kanoda,Ranasan,Sayajinanag,,Bhim Fatepura, P.O. : Pilvai, Taluka : Vijapur, Mehsana

29 Kukas

Kamrajbhai Chaudhary

At kukas Taluka/Dist: Mahesana

30 Langhnaj

Devendrakumar Navi Chhipavad, Patel At-Po-Langhanaj, Taluka/Dist : Mahesana

9638780202 Ajabpura,Ijapura,Mokanj,Kaslpura,H

31 Kadvasan

Kamleshkumar At-Kadvasan, PoPatel Devrasan, Taluka/Dist:

9879498522 Dediyasan,Lakhavad,Kadvasna,Kuk

9824190458 Dediyasan,Lakhavad,Kadvasna,Kuk

Mahesana 32 Fatepura

Hemubhai Gadhvi

At-Devrasan Taluka/Dist: Mahesana

9712797908 Dediyasan,Lakhavad,Kadvasna,Kuk

Grievance Redressal In case of any dispute/discrepancy related to accounts serviced through Business Correspondent, customers may register complaint either by approaching The Branch Manager of Mehsana Branch (Kotak Mahindra Bank Ltd., Rajendra Estate, Opp. Gayatri Temple, State Highway, Mehsana, Gujarat - 384 002, Tel : 02762-231184) or by writing to service.bank@kotak.com. Customers can also register the same by calling our Toll Free No 1800-102-6022.

If your query is not resolved at the above mentioned level within 10 working days or if the response received is not satisfactory, you may approach the nodal officer by writing to nodalofficer@kotak.com.

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